The PRWIRE Press Releases https:// 2020-08-12T05:41:14Z Dash cam for Dad a perfect Father’s Day gift 2020-08-12T05:41:14Z dash-cam-for-dad-a-perfect-fathers-day-gift For Dad’s who love their car and auto gadgets (surely that’s all Dad’s?), the perfect gift for them this Father’s Day is a DriveSense dash cam from Andatech.Dash cams — or car dashboard cameras — are increasingly popular, not just to view and share the bizarre antics that others get up to on the roads, but more seriously, to provide insurance against road accidents where the driver isn’t at fault.Insurance companies love getting footage from a car crash as it usually proves who was at fault and is liable for the repair costs. It not only saves the driver having to pay an excess, but is also is a big time-saver. The three models in the DriveSense range produce crisp clear video recordings, and audio if desired, including other information such as location, date, time and speed.Ensuring the video footage is protected when needed is crucial so a built-in gravity sensor detects vibrations and sudden jolting motions that alert the user to protect the recorded file if they wish so it cannot be deleted or overwritten.Andatech’s dash cam models comprise DriveSense Spotter ($149) with High Dynamic Range video that balances dark and light areas automatically to give an ideal image even under difficult lighting conditions, so the driver is more likely to capture fine details such as licence plate details.DriveSense Ranger ($249) with integrated WiFi, built-in GPS and it records in high resolution super HD 1080p at 30 frames per second.DriveSense Ranger Duo ($299), which has both a front and rear dash cam with GPS, a 2-inch LCD colour screen for the front windscreen. The front camera offers a wide 150-degree field of view that provides an excellent view of large intersections or road crossings and up to 5 lanes of traffic. Its rear cam offers a wide 135-degree wide angle view.Following the easy installation, it can connect directly to a smartphone for viewing and downloading files using the free DriveSense app.For more information visit: Andatech:Andatech is a 100% Australian owned company that designs, supplies, supports and services safety products including high quality alcohol and drug testing equipment. The company has the widest range of Australian Standard-certified breathalysers in Australia, which are designed for personal use, workplaces, hospitality venues (wall mounted) and as car interlock devices. Drug testing kits cover saliva and urine testing of up to 9 drug groups, providing error-free results. Andatech’s distribution channel offers consumer safety and air quality products including dash cams, FIR heater, dehumidifiers, air purifiers and humidifiers. enquiries:Wendy McWilliams, WMC PR, T: 03 9803 2588 E: OF HIGH RES IMAGES AVAILABLE-refer to release (available in dropbox, provide email so the file can be shared or send email request to Wendy). Gartner Forecasts Worldwide Banking and Securities IT Spending to Decline 4.7% in 2020 Before 2021 Rebound 2020-08-12T00:54:14Z gartner-forecasts-worldwide-banking-and-securities-it-spending-to-decline-4-7-in-2020-before-2021-rebound 12 August 2020 — Worldwide IT spending in the banking and securities sector is expected to decline nearly 4.7% to $514 billion in 2020, according to Gartner, Inc. Spending on devices such as PCs and mobile devices will see the largest decline, falling 12.1%, followed by data centre systems. “COVID-19 has not only caused uncertainty within the banking and securities industry this year, but also a defined shift in the way customers must interact with their financial institutions,” said Jeff Casey, senior director analyst at Gartner. “These firms continue to respond to the emerging needs of customers amid ongoing economic closure and dwindling government support.” The industry’s initial response was dominated by operational actions to enable a remote workforce, responding to increased credit needs, digital channel education and reassuring unnerved investors. Customer service channels were placed under additional stress, with banks quickly responding by adding or adjusting capacity both in self-service channels and in staffed service channels. During the early stages of the pandemic, banks focused technology spending in four key areas: Operations: to ensure continued access to basic services; Supply chain: to address emerging supplier and customer needs; Revenue: to ensure continued viability of the business; and Workforce: to support employees and remote working amongst disruption. Gartner forecasts technology spending in the banking and securities industry to recover in 2021, growing 6.6% globally (see Table 1). “With a better understanding of the impact of COVID-19, banks and securities firms are now accelerating automation initiatives, such as customer-facing chatbots, robotic process automation (RPA) and end-to-end account origination solutions,” said Mr. Casey. “They’re also focused on redesigning organisation structures and workflows and reprioritising modernisation initiatives.” Table 1. Worldwide Banking & Securities IT Spending Forecast (Millions of U.S. Dollars)   2019 Spending 2019 Growth (%) 2020 Spending 2020 Growth (%) 2021 Spending 2021 Growth (%) Internal Services 92,043 2.1 87,871 -4.5 88,999 1.3 Enterprise Software 100,822 11.8 100,580 -0.2 112,016 11.4 IT Services 204,536 5.0 195,576 -4.4 209,812 7.3 Devices 33,216 5.9 29,199 -12.1 30,673 5.1 Communications Services 77,285 1.3 72,946 -5.6 76,131 4.4 Data Centre Systems 31,218 1.0 27,757 -11.1 30,189 8.8 Total 539,121 4.9 513,928 -4.7 547,820 6.6 Source: Gartner (August 2020)                                                                                            Following strong growth of 5% in 2019, the impact of COVID-19 will see spending on IT services decline in 2020. Contract size, contract terms and deal type will be severely impacted, as large transformation projects are curtailed or canceled. “This will be short-lived as banks initially react and respond to COVID-19 disruption,” Mr. Casey said. “IT services spending will begin to rebound as banks accelerate reprioritised modernisation initiatives in 2021.” Gartner believes the ability to create new value and ultimately new sources of revenue will become critical to long-term success in an extended recovery. COVID-19 has presented an opportunity for banks to increase their digital engagement and broaden the services offered. Banks only currently derive 27% of revenue on average from externally delivered digital services, according to the 2020 Gartner CIO Survey. Learn more about how to lead organisations through the disruption of coronavirus in the Gartner coronavirus resource centre, a collection of complimentary Gartner research and webinars to help organisations respond, manage and prepare for the rapid spread and global impact of COVID-19. Gartner clients can learn more in the report ‘Forecast: Enterprise IT Spending for the Banking and Securities Market, Worldwide, 2018-2024, 2Q20 Update’. Gartner’s banking and securities industry forecast provides total enterprise IT spending, including spending on internal IT, data centre systems, devices, IT services, software and telecom services for 43 countries within 11 geographies. Additional analysis on financial services and banking leadership and how to reimagine your approach to technology and business strategy will be presented during Gartner IT Symposium/Xpo 2020, the world's most important conferences for CIOs and other IT executives. IT executives rely on these conferences to gain insight into how their organisations can use IT to overcome business challenges and improve operational efficiency. Follow news and updates from the conferences on Twitter using #GartnerSYM. Upcoming dates and locations for Gartner IT Symposium/Xpo include: October 19-22| Americas| Virtual October 27-29| APAC| Virtual November 9-12| EMEA| Virtual November 17-19| Japan| Virtual November 23-25| India| Virtual About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit Genetec announces favorable conclusion in patent infringement case; Breaks silence on patent trolls 2020-08-11T22:00:57Z genetec-announces-favorable-conclusion-in-patent-infringement-case-breaks-silence-on-patent-trolls SYDNEY, AUSTRALIA/MONTRÉAL, August 12th, 2020 — “We don’t negotiate payment with patent trolls,” said Pierre Racz, President of Genetec Inc, (“Genetec”), a leading technology provider of unified security, public safety, operations, and business intelligence solutions, as the company announced that a patent infringement lawsuit initiated by a non-practicing entity (NPE) was withdrawn by the NPE at an early stage of the proceedings. In a rare result, the NPE paid an undisclosed sum to Genetec. In patent litigation in the United States, it is highly unusual for a plaintiff to pay a defendant to resolve a case. Genetec understands that legal attacks from non-practicing entities are an unfortunate part of the technology business, representing a reported 90% of high-tech patent litigation cases in 2019 alone1. The practice, known as “patent trolling”, involves groups that don’t create technology, but rather aggregate patents that are generally of no technological value to use as the basis to initiate IP infringement cases against businesses. Widely disparaged by courts, legal scholars, and world leaders including former U.S. President Barack Obama, as a form of legal extortion2, these pursuits are estimated to cost businesses tens of billions of dollars per year3. Although the number of patent trolling cases has flattened1 since a landmark 2014 US Supreme Court decision4, many groups continue to attempt to leverage hoarded patents as a legal bullying tactic against companies that actively innovate. While larger firms facing this sort of litigation are more often reported on, the majority of victims of patent trolling are smaller companies or startups (below $10M in revenue)5. “Unlike the way many other companies deal with these sorts of attacks, we do not negotiate payment with patent trolls,” said Pierre Racz, President of Genetec Inc. “Despite the potentially high cost of litigation, bending to their anti-innovation tactics only encourages their behavior and, as a matter of principle, Genetec will always vigorously defend its technology and the hard work of the people who create it. Though we have quietly followed this course since the first patent troll arrived at our door, we felt that this occasion was a good time to speak out against this practice.” “This represents an important symbolic victory for Genetec, and a clear demonstration of our policy of never paying nuisance value settlements,” said Jean-Yves Pikulik, Director of Intellectual Property at Genetec. “While we would much rather spend our time patenting our innovations than fighting off patent trolls, we will continue to vigorously defend ourselves against NPEs and seek legal costs in lawsuits that we perceive as frivolous.” This resolution settles all outstanding claims by the non-practicing entity against Genetec. Sources: 1 2 3 4 5 About Genetec Genetec Inc. is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. The company’s flagship product, Security Center, is an open-architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ANPR), communications, and analytics. Genetec also develops cloud-based solutions and services designed to improve security, and contribute new levels of operational intelligence for governments, enterprises, transport, and the communities in which we live. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its global customers via an extensive network of resellers, integrators, certified channel partners, and consultants in over 80 countries. For more information about Genetec, visit: © Genetec Inc., 2020. Genetec and the Genetec logo are trademarks of Genetec Inc. and may be registered or pending registration in several jurisdictions. Other trademarks used in this document may be trademarks of the manufacturers or vendors of the respective product. Press Contacts: Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 Hinfo Guest Digital Compendium: Scheduled Notifications and New Activities Section 2020-08-11T01:43:02Z hinfo-guest-digital-compendium-scheduled-notifications-and-new-activities-section Hinfo is the contactless guest digital solution for all property types and sizes, without the need to provide dedicated resources, such as printed room compendiums or hotel tablets. Hinfo now supports scheduled notifications, with some unique benefits. Properties can now personalize their account to include a dedicated ‘Activities’ section to list all on-site activities they offer to their guests.   Even during the current global pandemic, Hinfo (hin-fo) continues to add more benefits to their contactless solution, which is accessible from guests own devices and provides even more benefits and value for money compared to other hotel compendium formats. Hinfo is releasing their next major update today, with support for scheduling notifications to appear in a timely manner, wherever guests are.   Properties can now include notifications to appear on guests’ devices at pre-set times with the following unique benefits: Not internet dependent for appearing in a timely manner, after guests initially download the property’s details. Setup notifications to appear weeks or months in advance. Ability to repeat each notification individually, at the same time each week or same weekday occurrence each month. E.g. Local Market on 1st Sunday Every Month. More valuable and meaningful for guests to see notifications at any time, wherever they are.   Providing scheduled notifications to all guests that opt-in to receive these notifications, wherever they are, is only possible via a mobile app on their own smartphones and tablets.   Hinfo has also extended this feature to work with upcoming events that guests can choose to be reminded of, individually.   “Allowing for timely relevant notifications on each of guests own mobile devices, is only possible via a mobile app, particularly if they do not have Hinfo opened.” Says Neil Houlston, Founder of Hinfo. “The benefits for management are endless including generating more revenue, from promoting a properties own services and in-house restaurants, to events and local offers, such as discounts at local restaurants and bars.”   With a growing list of properties, such as resorts, joining Hinfo without any local restaurants, supermarkets or local attractions to recommend, a new ‘Activities’ section has also been introduced today. Properties can opt-in to replacing the Near Me section, designed for recommending local places and events, to an alternative label of ‘Activities’ to highlight activities such as boat rides, movie night and other recreational and sporting activities.   Both of these major additions are available to all properties on Hinfo today.   Hinfo solves the limitations found in other hotel compendium formats, with its contactless digital solution that is quick and easy to update, requires no dedicated resources in each guest room and most importantly, allow guests to stay connected to the property and local area details and services beyond their guest rooms.   To learn more about Hinfo (developed by App IT Byte), please visit their website. Flexnet appointed Mitel platinum partner 2020-08-11T00:26:46Z flexnet-appointed-mitel-platinum-partner Flexnet, a leading Victorian Mitel IP communications integrator, has been elevated to Mitel platinum partner status.    The appointment means Flexnet joins an exclusive group of six Australian Mitel partners on their top tier partner program.  “Platinum level partners attain this status thanks to their unparalleled technology expertise, combined with excellent customer service and success in offering our products. Flexnet has consistently met all of our platinum partner criteria, and their customers can benefit greatly from the enhanced expertise and experience this accreditation bestows,” said Frank Skiffington, APAC Regional VP Sales, Mitel. Flexnet now gains additional access to advanced Mitel training and products to better serve its SME and Enterprise customers.  “Achieving Mitel platinum partner status recognises that Flexnet consistently provides innovative and relevant solutions in an increasingly challenging landscape. It also assures our clients that they have partnered with a company which continues to strive to improve to be the best,” said Kevin Valles, General Manager at Flexnet.   “Our strong ability to bring to the market the variety of solutions in on-premise, cloud or hybrid platforms means we continue to be a reliable partner, especially in these unpredictable times,” said Valles. Who is Flexnet Flexnet are Victoria’s premier Mitel provider. Formed in 2001, Flexnet has a wealth of communications experience. We offer only the most trusted products and professional services to our clients, which is why we are delighted to be a Mitel platinum partner. Our partnership with Mitel enables us to provide cutting edge PBX phone systems and unified communication solutions to organisations throughout Australia and New Zealand.  About Mitel A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel_AU Australia’s No. 1 SEO Consultants Offers Free 30-Minute Consultations 2020-08-07T04:28:39Z australia-s-no-1-seo-consultants-offers-free-30-minute-consultations There’s far more to building a brand and marketing than simply having a website. Even the most elaborate website won’t produce results if potential customers don’t see it. As Australia’s No. 1 SEO consultants, Content’s Me understands the intricacies of digital marketing and offers free, no-obligation 30-minute consultations.  Content’s Me owner, Dale Groocock, can assist individuals and companies with website design, content marketing, social media marketing and Google Ads, along with infographics and conversion optimisation. Content’s Me brings client websites to the forefront to place higher in rankings on Internet searches. The digital marketing services in Sydney will help identify areas where websites need improvement and are under performing. Multiple techniques can be used and strategies employed to attract new consumers and retain established customers. The methods are effective for personal or business branding. A website is an essential tool for building brands and they convey much more than just basic information. The web design services in Sydney consider multiple facets. Everything about a website is important, encompassing ease of navigation to the fonts and colors used that make a site aesthetically pleasing to visitors and make them linger. Visitors demand websites that load quickly and efficiently. A website that loads slower than four seconds is losing customers. Content’s Me has the experience and expertise to remove code, modify image formats, and correct problems that slow loading times. It helps Google read sites more efficiently and improves analytics for better rankings. Content’s Me has earned a reputation as Australia’s No. 1 SEO consultants and the experts perform all their services in-house for client convenience. The SEO company in Sydney always provides results, assisting clients with Google Ads, establishing a robust social media presence, and providing a full range of SEO services to enhance visibility and direct more traffic to client websites across multiple vectors. About Content’s Me Content’s Me is a 5-star digital marketing consultant and SEO company established in 2012. We offer a diverse range of digital marketing services all backed up by our commitment to providing excellent service and fantastic results. We focus on achieving results naturally and over time, thus building long-term strength and stability in your website’s rankings. Connect with Content’s Me on Facebook, Twitter, Pinterest, and YouTube. Media Contact Content’s Me Phone: (02) 8076 4569 Suite 1, Lvl 1/194 Military Rd. Neutral Bay, North Sydney NSW 2089 Website: GSN and Daisee partner to provide AI-powered automated quality management to improve customer experience 2020-08-06T03:33:53Z gsn-and-daisee-partner-to-provide-ai-powered-automated-quality-management-to-improve-customer-experience GSN and Daisee are excited to announce the award winning Daisee solution is now available as part of GSN’s ecosystem of pioneering cloud contact centre solutions.  This partnership brings together the contact centre expertise of GSN with the advanced AI powered customer interaction quality management capabilities of Daisee to help organisations create value in every interaction.   The direct partnership between GSN’s leading cloud contact centre solution and Daisee’s AI powered speech and sentiment Analytics allows companies to quickly understand the quality of every customer interaction across three core pillars – communication, conduct and compliance as well as leverage the customer data for continuous business improvement.  “I am extremely excited to announce that Daisee’s award winning solution is now part of the GSN portfolio of leading customer engagement solutions.  We believe Daisee sets a new standard in understanding the quality of every customer interaction within a contact centre environment.  It is a perfect fit for our customers” said Richard Fink, CEO of GSN.   Daisee analyses every single voice interaction using its patent-pending proprietary sentiment engine. The world’s first Programmable Scorecard™ augments the quality management process, replacing the traditional paper scorecard with an automated, digital one, flagging critical focus areas within the media player and providing descriptive rationale as to why certain questions failed or passed. Workflow automatically triages low-scoring, high risk calls for operational personnel to review and remediate.  “Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of GSN to bring our solution to more customers across Australian and New Zealand” said Richard Kimber, Founder & CEO, Daisee.  For more information, please contact Harrison Deck (Sales Director ANZ) at Daisee on +61-(0)404 697 151 or Tim Noll (Enterprise Architect) at GSN on +61-(0)437 287 531.  About GSN GSN is an Australian owned customer engagement solutions provider and a pioneer in Cloud and SaaS technologies since 2003. GSN delivers innovative customer engagement solutions with data and insights, service design, and development expertise to create value in every customer interaction.  About Daisee Daisee builds technology that empowers people.  Daisee provides customer interaction quality management, powered by proprietary AI-driven speech and sentiment analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling. Daisee helps people solve problems by making interactions simple and smart so they can have a more significant impact, be more productive, and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.   Gartner Forecasts Global Government IT Spending to Decline 0.6% in 2020 2020-08-06T02:01:44Z gartner-forecasts-global-government-it-spending-to-decline-0-6-in-2020 6 August 2020 — Worldwide government IT spending is forecast to total $438 billion in 2020, a decrease of 0.6% from 2019, according to the latest forecast by Gartner, Inc. Global government IT spending will represent 16% of total enterprise IT spending across all industries, which is forecast to total $2.7 trillion in 2020, a decrease of 8% year over year. “Government organisations are accelerating IT spending on digital public services, public health, social services, education, and workforce reskilling in support of individuals, families and businesses that are heavily impacted by the COVID-19 pandemic,” said Irma Fabular, senior research director at Gartner. “To sustain economic viability, government organisations also deployed government recovery assistance programs which assist small businesses and allow workforce reskilling.” Software Sector to Experience Strongest Growth in 2020 The only segments on pace to show growth in 2020 will be IT services and software (see Table 1). IT services will continue to be the largest IT spending segment among governments in 2020, while software spending will experience the strongest growth, with an increase of 4.5% in 2020. Table 1. Government IT Spending Forecast by Segment, 2019-2021, Worldwide (Millions of U.S. Dollars)   2019 Spending 2019 Growth (%) 2020 Spending 2020 Growth (%) 2021 Spending 2021 Growth (%) IT Services 152,685 4.5 152,692 0.0 158,220 3.6 Software 99,344 9.4 103,768 4.4 112,246 8.2 Telecom Services 64,117 0.3 62,545 -2.4 64,549 3.2 Internal Services 63,305 -0.1 62,740 -0.9 60,462 -3.6 Devices 32,495 4.7 29,786 -8.3 29,742 -0.1 Data Centre 28,191 -0.2 26,168 -7.2 27,084 3.5 Total 440,136 3.9 437,698 -0.5 452,303 3.3 Source: Gartner (August 2020) As government organisations globally begin to ease stay-at-home policies, some practices relevant to public health and wellness will persist, including options for telecommuting,” said Ms. Fabular. “Many government organisations will also introduce measures to build community and national resilience, including improving disease and other threat surveillance systems. An example is the $500 million in aid designated by the U.S. federal government in public health data surveillance and infrastructure modernisation to help states and local governments develop COVID-19 tools. Important but less urgent IT projects, such as enterprise resource planning (ERP) and robotics process automation (RPA), will be delayed to make room for immediate and critical spending in digital workplace support, public health response and economic growth. Adoption of cloud services will continue to accelerate while spending on in-house servers and storage will continue to decline.” Government IT spending in North America will be the largest globally, reaching $191 billion in 2020, followed by Western Europe ($94 billion) and Greater China ($39 billion). Digital government services, data and analytics, cybersecurity as well as citizen engagement and experience will continue to be spending targets for the public sector. In addition, as illustrated by an EU policy recommendation, building health system resilience to combat future pandemics will dominate some leadership priorities. These priorities will include spending on supply chain predictability, medical research and IT infrastructure security solutions. Gartner clients can get more information in “Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2018-2024, 2Q20 Update” and “Forecast: Enterprise IT Spending for the Government and Education Markets, Worldwide, 2018-2024, 2Q20 Update.” Learn how to lead organisations through the disruption of coronavirus in the Reset your business strategy section on Complimentary research, insights and webinars are offered to help leaders build resilience on their path to business recovery. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit Rendr Launches in Melbourne 2020-08-05T23:55:39Z rendr-launches-in-melbourne Launched in 2020, the Rendr app is here to revolutionise and Uberfy the Home & Hardware industry by delivering supplies on-demand straight to doorsteps and job sites across Melbourne. Co-founded by 22-year-old entrepreneurs, Greg Leibowitz and James Fisher, Rendr, which is available for both iOS and Android users, conveniently and quickly delivers everything from paint, plants, and power tools, BBQs, basins, and everything in between to consumers across Melbourne. After establishing a digital marketing agency straight out of school in 2017, Leibowitz and Fisher were inspired to continue innovating and pushing boundaries. With the increase in on-demand deliveries and after a discussion with tradie mates about slow deliveries and the inconvenience of leaving job sites to pick up supplies, they had a lightbulb moment and realised there was a gap in the market they needed to fill. The Rendr app is created with industry-leading technology, which easily allows users to purchase items at the tap of a button and have them delivered on demand. The team has also implemented handy features like a paint estimator tool and bundle packages for consumer ease and convenience. With appeal to DIYers and tradies alike, Leibowitz and Fisher have already seen a great demand for the Rendr platform. “By dissecting the ever-changing retail landscape, we determined there wasn’t an all in one platform available for trades and DIYers, which provided the on-demand delivery of the supplies they need. By combining ease of use and sophisticated technology, the perfect solution was developed. Within our first two months of launching in Melbourne, we’ve seen consumer demand exponentially grow,” says co-founder, Greg Leibowitz. “We’ve got big plans for future expansion,” says co-founder, James Fisher, “We want to become an all-encompassing app that is the go-to for all your DIY and trade needs.” With Melburnians back in lockdown, the app has seen exponential growth, showing that consumers are opting to purchase through the app seamlessly, instead of heading out to the local hardware store. By providing a Home and Hardware store at consumers’ fingertips, Rendr allows projects to be completed more efficiently, while supplies and tools are delivered on-demand to doorsteps and work sites. ENDS For more information, or to organise an interview with co-founders Greg Leibowitz and James Fisher, please get in touch: Megan Chambers || New webinar series, DIGital Discovery, launches for geology and mining professionals 2020-08-05T07:43:20Z new-webinar-series-digital-discovery-launches-for-geology-and-mining-professionals How is digital and data optimisation influencing the mining and metals sector? In EY’s 2020 report on the Top 10 Business Risks and Opportunities for mining and metals, digital effectiveness is identified as one of this year’s top issues. Now, as our industry is feeling the impact of COVID-19, technology is playing an even bigger part in operational adaptation and building resilience for miners globally. acQuire is launching a brand new, three-part webinar series delivering thought-provoking insights on the impact of digitalisation and data management in mining. Kicking off in August, the webinars will dig into how geoscientific information management, mining technology and systems connectivity can optimise the future work for miners. The webinar series is aptly named, DIGital Discovery, and will feature a smart line up of guest speakers from acQuire and the global mining industry. Some of the topics discussed include: ·        The role of geological data management and why it’s an essential component to miners. ·        How a rapidly changing technology landscape is both helping and hindering the mining industry. ·        Why cross-collaboration between technology and mining companies is essential. ·        The need for a technology roadmap to ensure a safe and profitable arrival to the future of mining. The series has been designed with the busy mining professional in mind. Each webinar runs for a neat 30 minutes and includes 10 minutes of Q&A discussion. Geology managers, mine leadership and geologists will learn acQuire’s vision for what the mining landscape may look like in the future, hear about industry case studies, and have solid take-aways to use in their business. Registrations for the webinar can be made online through acQuire's website at  HealthEngine Releases Report on Australia's Uptake of Telehealth 2020-08-05T00:37:58Z healthengine-releases-report-on-australia-s-uptake-of-telehealth Perth, 5 August 2020:  While COVID-19 served as a catalyst for the uptake of telehealth, a new report from HealthEngine provides a snapshot of the early telehealth experience from across Australia and the opportunities ahead.  As the leading healthcare and telehealth destination, HealthEngine identified learnings and insights from its work to help connect GP and patients via telehealth. Topline learnings included: ●      Continuity of Care: Most people looked to their regular GP or local provider first for telehealth ●      GPs Turning to Telehealth: 1 in 4 GP practices on HealthEngine offered telehealth ●      After Hours Care: GPs from four dedicated virtual care groups covered 92% of late night appointments ●      Telehealth Generation: Millennials accounted for 43% of telehealth use ●      Top 3 States for Telehealth Adoption: ACT, WA and NSW ●      Top 5 Cities for Telehealth Use: Bathhurst (NSW), Nowra-Bomaderry (NSW), Busselton (WA), Rockhampton (QLD) and Wollongong (NSW) ●      Phone vs Video: Majority of appointments via phone, but some patients want more video The Uptake of Telehealth: HealthEngine Insights Report is available at  and brings together findings from The Uptake of Telehealth Dashboard and a post-telehealth appointment patient/consumer survey. The interactive Uptake of Telehealth Dashboard,  linked in the report, allows you to look at national data or breakdowns by state and territories, generations and/or by April-June time period. Dr Marcus Tan, CEO of HealthEngine said, “Creating more access to telehealth for people across Australia builds on HealthEngine’s belief in the power of connectivity, simplicity and the ability for positive patient experiences to create better healthcare outcomes. With recent telehealth reforms announced and continued reviews ahead, we hope the report contributes to the conversation on the future of telehealth and its role in filling healthcare gaps due to timing, location, situation or patient’s choice during or beyond the pandemic.”  -ENDS- ResearchMaster selected to partner with Curtin University to deliver Research Management Solution 2020-08-04T23:11:03Z researchmaster-selected-to-partner-with-curtin-university-to-deliver-research-management-solution Following a comprehensive tender process and technology scoping workshop, Curtin University (Curtin) has announced ResearchMaster as their chosen supplier to deliver its Research Management Solution (RMS).  Seeking critical enabling technology to deliver on their vision to grow demand-driven and researcher-driven projects, Curtin will partner with ResearchMaster to implement an end-to-end RMS streamlining the research management lifecycle. Nicole O’Connor, Director of Research Services & Systems at Curtin University said ResearchMaster’s proven track record in supporting Australian institutions, together with its significant investment in RME, will provide real benefits for the University.   “Given the many external factors currently impacting the tertiary sector, investing in technology to automate core processes, enhance transparency and streamline operations is key to supporting improved efficiency and business outcomes for Curtin,” Ms O’Connor said . Group Chief Executive Officer, Declan Ryan said Curtin are replacing bespoke grants management technology with a robust Research Management System. “We are pleased to partner with Curtin to deliver an end-to-end research management solution.  Through robust integration, we’ll offer a single point of reference for all aspects of research and revolutionise the user experience by providing researchers the ability to self-manage their projects.” Mr Ryan said. ResearchMaster’s leading enterprise solution ResearchMaster Enterprise (RME) is the most comprehensive RMS in the Australasian market. It is a highly automated, fully integrated, system which has been designed, developed and is supported in Australia. The project will be delivered in a phased approach with the first phase due to commence in 2020. Curtin has chosen a SaaS delivery model with the solution hosted in Database Consultants Australia’s and ResearchMaster’s Australian Data Centre. For more information contact: Kristy Cook (03) 8317 8175 or About ResearchMaster ResearchMaster is a DCA, Database Consultants Australia, company – leaders in innovative data solutions for businesses, governments and higher education institutions. We specialise in technology, data optimisation and are experts in IoT software innovations, database development, data management, and hosting and data assurance services. Our research management system gives our clients and their researchers the data management, collection and reporting tools they require to more effectively manage higher education research. Proudly Australian owned, our 350+ passionate employees and local development team are dedicated to turning our client’s ideas into commercial reality; we empower our people to make a difference. About Curtin University Curtin University is a world-class, global university known for its high-impact research and strong industry partnerships. Curtin is ranked in the top one per cent of universities worldwide, with the University placed 9th in Australia according to the Academic Ranking of World Universities (ARWU) 2019. The University has built a reputation around innovation and an entrepreneurial spirit, being at the forefront of many high-profile research projects in astronomy, biosciences, economics, mining and information technology.   Impact Releases Tactical Guide for Optimising and Driving Revenue Growth from Partnership Automation Programmes 2020-08-04T21:54:29Z impact-releases-tactical-guide-for-optimising-and-driving-revenue-growth-from-partnership-automation-programmes Sydney & Melbourne, August 5, 2020—Impact, the global leader in partnership automation, today released a commissioned study conducted by Forrester Consulting. The study, Smooth the Partnership Journey by Learning from high-maturity companies, provides a set of actionable next steps for optimisation, fully tailored to the maturity level of the individual programme. The World Trade Organisation cites that 75 percent of world trade flows indirectly: not through direct selling but through channels, partnerships and alliances. Impact’s commissioned study confirms that partnerships remain a significant revenue generator with29 percent of direct-to-consumer (DTC) decision makers estimating a 20 percent or greater year-over-year revenue growth rate for 2019 from their partnership channel sales. “Partnerships are an increasingly significant driver of enterprise growth. The question is no longer ‘if’ or ‘why’ – it’s ‘how do you put a programme into action?’ What insights can new partnership programmes apply from those who have been forging the path?” said Michael Head, Chief Partnerships Officer, Impact. “This study provides partnership professionals a window into the methodologies of the most successful programmes, down to the benchmark partner mix by vertical or tactical recommendations for each stage.” The study found that there are seven phases within a partnership lifecycle with each phase having different goals and objectives depending on the maturity of the program. The seven phases are: Planning, Discovery and Recruitment, Contracting and Payouts, Tracking, Engaging, Protecting and Monitoring, and Optimisation., The study recommends a different approach within each phase for high- versus low-maturity programmes. Low maturity programmes are often new programmes, with a siloed approach and limited automation capabilities. High maturity partnership programmes are defined as those that cover a wide breadth of partnership types and take a coordinated/de-siloed strategy and approach to their partnerships, standardising how they manage all types of partnerships through a unified life cycle that runs with automation technology that lets them scale their program and accelerate its growth. The study found a number of high-level insights that are true across all phases and for programs of all maturities: Planning is challenging across the board. It is the second most challenging phase behind Discovery and Recruitment for high maturity companies and behind Optimisation for low maturity companies.Maturity = Growth. The maturity of an organisation makes a difference in revenue: a quarter of high maturity companies get 25 percent or more of their overall company revenue from partnerships, in contrast to only 14 percent of low maturity companies.Partner Mix and Scale. Programmes mature as the type of partners are diversified and the scope of the programme scales: low maturity firms have often been reliant on traditional affiliates, while average maturity firms have partnered with a wider variety of partner types.Julianne Kiider, Tuft & Needle Affiliate and Influencer Manager commented “Since working with Impact, our affiliate program has grown to be a fully scaled ecosystem of diverse partnership types that generate incremental revenue. Automation was key to the process; once we automated the more tedious phases, we were able to reallocate that time to relationship building and expanding our strategic efforts.” The Smooth the Partnership Journey by Learning from high-maturity companies respondent pool was made up of marketers across all direct-to-consumer (DTC) verticals, including: retail, travel & hospitality, financial services and consumer software. About ImpactImpact is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by automating the full partnership lifecycle, including: discovery, recruitment, contracting, engagement, fraud protection, optimisation and payment processing for enterprise partnerships. Impact’s Partnership Cloud™ manages over $50B in e-commerce sales and processes over $2B per year in payments to partners. Impact drives revenue growth for global enterprise brands such as Bass Pro Shops, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 500 employees and twelve offices worldwide. To learn more visit ContactsSue RalstonEinsteinz CommunicationsPh: +61 02 8905 That’ll be the phone, Reg 2020-08-04T10:08:36Z that-ll-be-the-phone-reg-1 PHONES ringing out, phone lines busy, transferred calls abandoned and active sales calls hitting the dreaded ‘dial this for service and that for sales’ is costing dealers tens of thousands of dollars a month in lost sales, according to James O’Neill, the CEO of WildJar, one of Australia’s leading call tracking and phone management systems. Speaking with GoAutoNews Premium, as part of our Dealer Talks podcast series with Gumtree Cars, Mr O’Neill said dealers spend vast sums of money driving buyers to their businesses but are still missing many of the phone calls they are generating with ‘hot’ buyers on the other end. The worst ‘sins’ are buyers met with engaged signals meaning there are not enough lines and phones ringing out suggesting there are not enough people manning phones. “Across the board, we find dealers are still missing 15 percent of phone calls and another 10 percent of calls are being abandoned during the call transfer process,” Mr O’Neill said. “There is a huge hole when a call is transferred from reception to a salesperson and that salesperson is not at their desk and the customer is on hold for one minute or two minutes and they hang up. That is 10 percent abandoned. “So in total that means 25 percent of calls into a business are being missed.” He said that WildJar calculates that missed calls  and abandoned calls cost a dealership $260 a time. “We looked at Deloitte’s $2,600 gross profit per car and we know 1 in 10 calls into a dealership results in a sale. Lets keep it really simple and we know that every call you miss is $260. “We know a metro dealer who received 2,100 phone calls in one month and missed 390 which is 18.4 per cent. So the monthly revenue impact was about $100,000 based on the Deloitte number.” Mr O’Neill said that, when a customer calls, dealers need to be ready to help them buy because they are ready to buy. “There are so many improvements and efficiencies dealers can do internally just on getting the call flow and call handling correct and by answering the call at the right time. “Dealers spend so much money at the front end to drive lead enquires and, when the customers pick up the phone and call, we know that callers convert at around a 15 percent higher rate than the online lead enquiry ‘form fills’. “A dealer salesperson might send a video out to a customer via SMS; they have done a video walkaround of the car, and that creates direct engagement with the customer. “But that connection is broken when the customer calls the main dealership landline and is greeted with the usual Press 1 for Service, 2 for parts, 3 for sales and the experience around that is not good. The dealership needs to know at that point that the customer has just watched a video and treat them as such. “How our business works is that we have unique phone numbers within advertising. So we know the customer is calling from a particular medium; in this case calling from a video they have just watched. “Rather than sending the customer to a phone queue, we send them to the sales person or we set up a hunt group where we set up a multi-call to call all your sales people at the one time so they know that this is a sales engagement. “When they pick up the phone we ‘whisper’ to the salesperson that this customer/lead is from your YouTube video ad or this is a lead from a video the dealer has sent out to them. So the salesperson knows how to respond to the phone call before they speak to that customer. “When dealers are getting these calls buyers are ready to purchase. They have done their research and, by not answering correctly, you interrupt their progress. “Dealers, on an aggregate level, are still quite poor at handling calls. ‘You know this customer is looking at your inventory page so send them to the right people at the right time and improve that customer process – and invest more in the people that are answering the calls because we found that even if they are just polite on a call it is improving conversion levels. “Customers like to interact. They do all their research online, go to classified sites, choose brands on local dealer websites, when they are ready to purchase, they are picking up the phone and calling. “When they do call, the customer is highly engaged.” Mr O’Neill said that WildJar’s experience across 600 dealerships of all brands and locations shows there is a remarkably small number of people who call more than one dealership. “We only see two percent  of cross calling – which is a customer calling two or more dealerships. James O’Neill “Two percent is very low. So if a customer is calling your dealership, they want that dealership. They do not want to go to the next dealership a few suburbs away. “That is why giving each customer a fantastic and memorable first impression over the phone is now more important than ever, as these consumers who are calling you are ready to buy,” he said. “So the data that we are seeing is that once they have chosen a brand and chosen a dealership location, they are willing to give that dealer the opportunity to speak to them. “Once they call you they are ready to talk to you, they are ready to purchase, they are as hot as a lead could be. So you need to treat them that way. “But first of all you need to answer the call.” To learn more about the WildJar visit or call 1300 317 533 About WildJar   WildJar helps businesses become wildly successful by providing cutting edge voice and SMS solutions. Founded in 2016, WildJar has helped more than 4,000 companies worldwide drive revenue and connect their customer’s journey online to their purchasing behaviour offline. Finally, businesses and marketers have complete attribution and analytics to measure call outcomes and ROI. With WildJar’s Voice Platform, businesses get granular campaign attribution to understand why customers are calling, real-time intelligence about who’s calling and analyse what’s being said during conversations to improve outcomes. Vocus helps customers navigate the ‘unimaginable’ with speed and agility 2020-08-04T05:04:33Z vocus-helps-customers-navigate-the-unimaginable-with-speed-and-agility As the COVID-19 health and economic crisis continues to intensify, Vocus has shown speed, agility and decisive leadership to be the most critical factors in supporting customers through the biggest change to business we’re likely to experience. Vocus is a leading fibre and network solutions provider. It owns and operates networks spanning 30,000km, connecting all mainland capitals and most regional centres in Australia and New Zealand, to Asia and beyond. Andrew Wildblood, Vocus Chief Executive, Enterprise and Government, said a different type of leadership is needed during a crisis like a pandemic.  “Being a leader means guiding people through uncertain times and providing focus. Strong leaders are able to help their people prioritise during ambiguous times and, at its core, get the best out of them,” Mr Wildblood said.  Vocus provides connectivity, data centres, cloud and collaboration solutions to more than 5,000 enterprise and government customers, including nearly two-thirds of the ASX 200 and more than 200 government agencies. It also connects some of Australia’s most remote regional areas to the rest of the country.  In a bid to meet increased demands and provide network resilience, reliability, and secure connectivity during the mammoth shift to remote working, the telco provider quickly pivoted and refocused efforts on helping customers through the immediate impact of the crisis.  Vocus delivered more than 340 upgrades for 230 customers during the initial week when businesses shifted to working from home, while also adding around 40% capacity to allow those working from home to access corporate services. It also accelerated a partnership with Zoom to bring video-first conferencing to customers.  “This is one of the largest, most rapid changes to business that we’ve seen in our lifetime, and really underscores the role of the network and ICT infrastructure in helping businesses cope with disruptions completely out of their control,” Mr Wildblood said.  Internally, Vocus also handled a large-scale move towards remote working. Before COVID, an average of 20% of staff worked remotely in some capacity. Under the new restrictions, it shifted to more than 2,000 staff across nine offices throughout Australia working entirely from home.  During this time, Vocus was able to support, respond, and manage staff, while also managing a high volume of customer orders and increased capacity demands on its networks thanks, in part, to its robust business continuity and scenario-based plans already in place.  “The nature of our business means that we had a solid plan in place that allowed us to move quickly and efficiently to serve customers and staff. We quickly formed teams focused on rapid customer order delivery and separate teams to move quickly on capacity to service customer demands.”  But not every business was as digitally resilient—some customers found it difficult to quickly scale up on a dime, Mr Wildblood acknowledged.  “Many businesses did this well and embraced the rapid technological adoption, but for others this was a huge learning curve during an already uncertain time. “There was a massive demand for collaboration technology, and then increases in bandwidth to support it. We saw a split between customers: some already had the tools and tech required and just needed to scale up, but for others, it was about enabling them for the first time, setting up security measures and providing proper configuration.”   To maintain resilience, Vocus continues to monitor its own network closely, prioritising work to maintain a reliable service, and adjusting network capacity as necessary to reduce the risk of performance impacts and ensure backup options are in place.  Mr Wildblood said these types of ‘resilience measures’ are essential to help customers maintain stability, thrive and survive, and rebound to the future, as COVID-19 is likely to leave lasting changes to the business and market landscape.  “COVID-19 has just made it crystal clear that businesses now need to prepare for the unimaginable,” Mr Wildblood said.  “It’s also highlighted the importance of reliable, secure connectivity and the importance of resilience, in your infrastructure, your leadership, your staff. “Being a leader always requires you to be flexible and agile as the environment around you changes, and that’s never been truer than leading a team through a life-changing event like COVID,” he said.