The PRWIRE Press Releases https:// 2019-05-27T07:19:24Z When AI and Automation Collide with the Power of the Human Touch 2019-05-27T07:19:24Z when-ai-and-automation-collide-with-the-power-of-the-human-touch-1 When AI and Automation Collide with the Power of the Human Touch James Walford, Global Innovation Lead, Digital Service & Automation, Genesys Artificial intelligence (AI) integration specialist James Walford, Genesys, will be discussing key considerations to be made when implementing AI in the workplace as part of Contact Centre Week ANZ Online at 13.30 AEST tomorrow, Tuesday 28 May 2019. James’ extensive experience in emerging technologies underpins his insight and predictions for Blended AI and its impact on the ANZ region. James will further explore hot topics including: Why you can’t forget the critical role humans play in CX Combining AI, adaptive learning, bots, cognitive computing and other automation technologies to create personalised, proactive and predictive experiences Improving experiences and achieving business goals with Blended AI Maintaining context awareness and using it to make intelligent decisions at every stage in the customer journey This exclusive online presentation will focus on the best ways to implement AI in businesses without disrupting the customer experience, and how to ensure the integrity of human interaction is maintained. To register visit https://register.cxnetwork.com/ccw-anz-online-2/ -END- Media Invitation Media are invited to attend James Walford’s session When AI and Automation Collide with the Power of the Human Touch. Transcripts and recordings are available. Limited interview opportunities are available with James Walford. Please contact Zadro for further information. James Walford Global Innovation Lead, Digital Service & Automation, Genesys A natural customer experience thought leader and sales specialist, James is responsible for the business development of Genesys’ Digital and AI portfolio. Aligning go-to-market strategy across Marketing, Sales, Solution Consulting, and Professional Services, James is driven to explore new ideas and innovative solutions to expand Genesys’ footprint across the Asia Pacific market. James can provide interview and commentary on topics including: Artificial intelligence (AI) Cloud Customer Experience (CX) Digital transformation Emerging technologies Innovation Image: James Walford, Global Innovation Lead, Digital Service & Automation, Genesys (Hi-Res available on request) About Genesys Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Oakley Grioli Account Coordinator ZADRO oakley@zadroagency.com.au +61 2 9212 7867 Barracuda Launches Advanced Bot Protection 2019-05-23T23:50:31Z barracuda-launches-advanced-bot-protection-1 Sydney, 24 May 2019 - Barracuda, a leading provider of cloud-enabled security solutions, today announced the introduction of Advanced Bot Protection. Advanced Bot Protection uses artificial intelligence and machine learning to help customers defend against the latest automated threats. It is available for both the Barracuda Web Application Firewall (WAF) and WAF-as-a-Service platforms. Web applications are the number one attack vector for hacks resulting in breaches, according to the 2019 Verizon Data Breach Investigations Report, and malicious bots pose a significant threat to application security. Bots have evolved from using simple scripts to using sophisticated tactics such as headless browsers and machine learning to break through traditional application security defences. Organisations need an application security solution that can keep up with these evolving attacks. According to Gartner: “The main types of bot attacks include distributed denial of service (DDoS), fraudulent purchases, web scraping, and vulnerability scans and exploits. Unsupervised ML can be used to learn the characteristics of typical human-driven traffic, allowing the detection of bots as anomalies. Supervised ML can be used to identify features related to automated behavior.”1 With Advanced Bot Protection, Barracuda WAF customers have access to functionality that includes: Bot spam detection — Reduce referrer spam and block comment spam Credential stuffing prevention — Block credential stuffing to stop account takeover attacks Request risk scoring — Track incoming requests and use advanced behavioral analytics to detect attackers Client finger printing — Track users with better fidelity than IP addresses Dedicated bot mitigation UI — New user interface makes it easy to configure bot mitigation features “To effectively protect their organisations against today’s evolving threats, customers need sophisticated bot mitigation capabilities,” said Tim Jefferson, SVP of Data Protection, Network and Application Security, Barracuda. “Traditional web application firewalls don’t all provide advanced bot protection, and some bot mitigation vendors only offer point solutions that aren’t integrated into WAFs. Advanced Bot Protection is fully integrated into Barracuda’s web application firewalls to provide a complete application security solution that is easy to deploy and manage.” Learn more about Barracuda Advanced Bot Protection, now available with Barracuda Web Application Firewall: https://www.barracuda.com/products/webapplicationfirewall Resources Get information about Barracuda WAF-as-a-Service: https://www.barracuda.com/waf-as-a-service Get information about Barracuda Web Application Firewall: https://www.barracuda.com/products/webapplicationfirewall Read the blog post: http://cuda.co/35615 1Gartner: Assessing the Impact of Machine Learning on Security, Published: 6 May 2019, by Anna Belak, Anton Chuvakin, Augusto Barros About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Blue Prism’s Ecosystem of Technology Partners Lays Foundation For Delivering New Intelligent Automation Capabilities 2019-05-23T23:26:10Z blue-prisms-ecosystem-of-technology-partners-lays-foundation-for-delivering-new-intelligent-automation-capabilities-1 ORLANDO, FLA & Sydney, AUSTRALIA – May 24, 2019 — Blue Prism (AIM: PRSM) continues to be the platform of choice for technology companies looking to innovate, disrupt and drive digital transformations for their clients through intelligent automation capabilities. Today, Adlib Software, HyperScience, Moonoia, and Smartlogic announced that they are joining Blue Prism’s Technology Alliance Program (TAP) as affiliates, helping to build out best-in-class automation solutions that incorporate cutting edge technologies including intelligent document processing, AI powered data extraction, machine learning and data analytics. “Our connected-RPA platform is the launch pad and gold standard for extending intelligent automation capabilities at scale,” says Linda Dotts, SVP Global Partner Strategy and Programs for Blue Prism. “Each month we see many new partners join our TAP, each delivering a unique value proposition, all focused on helping clients digitally transform, driving business led outcomes for our joint customers. We deliver the art of the possible at Blue Prism through the industry’s broadest ecosystem of technology partners. Congrats to this group on making the grade.” These partners strengthen a broad array of intelligent document processing capabilities including Blue Prism’s own Decipher, announced last month, and an existing partnership with ABBYY. Companies participating in Blue Prism’s Technology Alliance Program at an affiliate level can easily customise their solutions, accelerate product development and minimise time to market for their products, using the market’s most advanced RPA software. It also gives partners an opportunity to help expand market awareness on the benefits of RPA by delivering their own complementary products to Blue Prism’s ecosystem by sharing them on the Blue Prism Digital Exchange (DX). Highlights from our most recent affiliate Technology Alliance Partners includes: Adlib Software: By adding AI-driven data extraction, enrichment and automation capabilities to Blue Prism’s connected-RPA platform, Adlib Software enables true end-to-end process automation. Leveraging leading AI and ML technology, Adlib transforms unstructured document content into high-quality, machine-consumable data for RPA, enabling a digital workforce to accelerate customer response times, identify and protect high-risk content (PII) and manage risk within contracts and agreements. “We're excited to join the Blue Prism community reflecting the growing market and customer demands for RPA solutions powered by AI-driven extraction of structured data from complex unstructured document formats,” says Scott Mackey, SVP Market Strategy, Adlib Software. “Our integration with Blue Prism’s connected-RPA will enable customers to achieve true end-to-end process automation resulting in automation of mission-critical processes, reduced costs and improved operational efficiency.” HyperScience: HyperScience empowers business users to automate manual data entry processes, including extracting both handwritten and printed data from forms, as well as capturing data points from semi-structured documents, and doing so at a lower error rate. By combining HyperScience’s distinctive data extraction product and Blue Prism’s connected-RPA offering, customers can automate each step in the full lifecycle of intelligent document processing capabilities – unlocking additional speed and cost-savings for their automation deployment. “Enterprises have struggled to find reliable and cost-effective means for extracting key insights from their troves of scanned images and PDFs,” says Swapnil Parikh, Vice President of Product at HyperScience. “HyperScience delivers on machine learning’s potential in a real way: our technology enables companies to automate up to 95 percent of the manual work required.” Moonoia: As a Blue Prism TAP affiliate, Moonoia will accelerate the development of its flagship product docBrain, the AI platform for data extraction and document analysis, while enabling enterprise customers to leverage RPA and artificial intelligence (AI) for their document processes and achieve the highest accuracy and quality of the extracted data. “Our entire purpose at Moonoia is not only to solve complex document processing challenges for use cases where traditional OCR/ICR technology fails to deliver acceptable results, but to empower users to train their own AI models and custom build unique solutions that address company-specific problems,” says Geert Truyen, CEO at Moonoia. “We see this partnership as instrumental in helping us bring AI-powered data extraction to a broader audience of enterprise clients as well as augmenting a portfolio of intelligent automation capabilities for Blue Prism.” Smartlogic: The Smartlogic Semaphore integration with Blue Prism provides qualified data within automated processes. Semaphore’s ability to classify, extract and deliver insight – plus Blue Prism’s connected-RPA – lets organisations efficiently and effectively move their digital transformation journey with intelligent end-to-end automated processes. When information is semantically harmonised, accuracy improves, automation becomes flexible, and enterprises can handle a broader range of use cases. These capabilities coupled together enable organisations to rapidly respond to complex enterprise information needs to maximise business outcomes. “Smartlogic’s technology focus is to empower business users with a platform to manage and govern an authoritative layer for adding context and meaning to structured and unstructured information,” says Jeremy Bentley, CEO and Founder of Smartlogic. “Leveraging AI, machine learning, natural language processing (NLP), and text analytics capabilities within the Semaphore platform enables Blue Prism clients to identify, classify and extract qualified contextual data along the processing pipeline. We deliver an incredible value proposition together.” If you want to find out more about joining the Blue Prism Technology Alliances Program, please visit: https://www.blueprism.com/partners-and-services/become-a-partner. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism’s connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,300 global customers leverage Blue Prism’s digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au Blue Prism Enables Easier Access and Greater Collaboration to Advance Intelligent Automation Capabilities 2019-05-23T22:00:00Z blue-prism-enables-easier-access-and-greater-collaboration-to-advance-intelligent-automation-capabilities ORLANDO, FLA & Sydney, AUSTRALIA – May 24, 2019 — Looking to provide greater flexibility and access to its digital workforce, Blue Prism (AIM: PRSM) today launched its new online community while also adding ecommerce capabilities to its Digital Exchange (DX), making it easier for organisations to deploy and scale their intelligent automation solutions. These advances build on Blue Prism’s connected-RPA vision of collaborative innovation, by creating a growing community that shares best practices and provides greater access to the latest artificial intelligence (AI), machine learning, intelligent document processing and cloud capabilities. “Our motto of automating together, better and more, is definitely highlighted with these new capabilities,” says Dave Moss, Co-Founder and CTO for Blue Prism. “We are listening and responding by supporting a self-service model, which makes it easier for our customers to share, innovate and deploy intelligent automation solutions. These new capabilities help unify customer experiences and best practices for sharing, while providing the necessary community support to make automation the cornerstone of any digital transformation.” Enhancements to DX By way of the ecommerce capabilities, Blue Prism’s Digital Exchange, an intelligent automation marketplace comprising of customers, technology and channel partners, now enables customers or prospects to quickly buy and download software licenses directly from the exchange. This introductory package, which consists of a single software license along with one-year standard support, makes it easy for people to get started, learn more and explore what’s possible with an intelligent digital workforce. In the next 90 days, the ecommerce functionality will also allow other Blue Prism partners to offer their assets and integrations for sale via the DX. Anyone can now purchase and download this introductory Blue Prism v6.5 package which includes work queue trends and analytics, full Japanese and simplified Chinese language capabilities, IPv6 support, and data gateways, offering more data control while reducing the amount of storage being used. Private Assets is another new key feature on the DX. Users control who can view assets outside of a customer or partner’s organisation. They can only be seen by the employees of said company and then only after they are logged in. This feature gives enterprise customers more security and control over the assets used by their employees, only those that they approve, license and test are made available. Since being launched back in November 2018, DX adoption continues to skyrocket with more than 4,120 registered users from nearly 714 registered companies who can download over 110 assets to accelerate the time to market for their intelligent automation projects. It provides business leaders drag and drop access to AI, machine learning, cognitive and disruptive technologies from companies they know and trust. Other new key enhancements to DX include integration with Google Analytics to provide more visibility into how assets are being downloaded and used. Support for open sourced Blue Prism assets being shared via GitHub as well as the ability for partners and customers to securely share proprietary assets has also been added. According to Forrester Research, the partner of the future will likely not be a pure transacting one. “It doesn’t make sense to the new generation of tech buyers who make two-thirds of all new tech decisions today. As mentioned above, 73 percent of business buyers find the web more convenient to make purchases, and we forecast that 17 percent of all B2B transactions will happen through eCommerce by 2023”.¹ Blue Prism Community Now Live The Blue Prism Community is a new online experience where users can share, learn and create. The Blue Prism Community provides a new and exciting platform where users can engage with others who share common interests, goals and objectives. The Blue Prism Community provides: An online space open to everyone that is easy to navigate, and where users can get up to speed on important announcements and industry news. Participation in a growing ecosystem of digital entrepreneurs and innovative companies redefining the nature of work. Access to an innovation corner for new Blue Prism product ideas and features, including DX. A home for regional and industry-specific user groups. Discussion communities and in-person meet-ups for practitioners, professionals and innovators. Latest content and information on upcoming events, hackathons, demos, etc. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism’s connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,000 global customers leverage Blue Prism’s digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au 1 https://go.forrester.com/blogs/what-i-see-coming-for-the-channel-in-2019/ Blue Prism Technology Partners Continue to Augment Intelligent Automation by Adding AI-Powered Chatbot and Data Analysis Capabilities 2019-05-23T21:30:00Z blue-prism-technology-partners-continue-to-augment-intelligent-automation-by-adding-ai-powered-chatbot-and-data-analysis-capabilities ORLANDO, FLA & Sydney, AUSTRALIA – May 24, 2019 — Continuing to push the envelope for innovation around intelligent automation capabilities, Blue Prism (AIM: PRSM) today announced that CognitiveScale, Kore.ai and Shibumi have joined the company’s Technology Alliance Program (TAP) as affiliates. These new partners will help drive digital transformations for their clients by extending Blue Prism’s connected-RPA capabilities to include blockchain, AI-powered chatbots along with workflow and data synchronisation solutions being delivered in a Software-as-a-Service (SaaS) model. “Each month Blue Prism adds a few key technology partners that show us the art of the possible with our digital workforce,” says Linda Dotts, SVP Global Partner Strategy and Programs for Blue Prism. “Our connected-RPA platform provides a bedrock foundation for enterprise customers looking to drive innovation through new intelligent automation capabilities. This latest group of technology partner affiliates highlights the depth and breadth of our rapidly evolving ecosystem.” These partners strengthen an already comprehensive array of technology and independent software vendors (ISVs), that provide new and breakthrough intelligent automation capabilities by leveraging Blue Prism’s connected-RPA platform. Currently Blue Prism’s Technology Alliance Program consists of 12 premier and 25 affiliates partners with more being added each month. These partners are also expanding market awareness on the benefits of RPA by delivering their own complementary products to Blue Prism’s ecosystem by sharing them on the Blue Prism Digital Exchange (DX). Highlights from this new round of affiliate Technology Alliance Partners includes: CognitiveScale: CognitiveScale is an enterprise AI software pioneer that pairs humans and machines to radically simplify the development, deployment and management of their AI systems. This collaboration combines the power of AI and RPA to unlock the value of Intelligent Process Automation (IPA). CognitiveScale’s “Process Insights Agent” will be available on Blue Prism’s Digital Exchange (DX) to identify, manage, and predict process exceptions to drive greater efficiency and effectiveness. This will give enterprises the ability to generate insights and learn from existing documents and processes within a Blue Prism workflow. CognitiveScale will also add its “Customer 360 Agent”, the company’s next generation customer system-of-record system, to Blue Prism’s DX. “This is an important step in bringing Intelligent Process Automation to life,” says Akshay Sabhikhi, CEO of CognitiveScale. “Combining CognitiveScale's open, scalable and trusted AI systems with Blue Prism's connected-RPA capabilities will truly transform customer experiences and increase efficiency of business processes while reducing costs.” Kore.ai: Kore.ai provides best-in-class AI-powered chatbots utilising Natural Language Processing (NLP) models to understand intents and drive dialog flows using natural language conversations. The in-built service orchestration framework allows secured integration with backend enterprises systems to exchange information. With this integration, Kore.ai dialog flows can now connect to Blue Prism's connected-RPA platform, enabling enterprises to build-out context-aware business flows, driven by natural language conversations with customers, and accessible via 30+ voice and chat-based interaction channels. "We are taking Blue Prism’s intelligent automation capabilities and extending them to the end user, whether that be a consumer, a contact center agent or an employee," says Kore.ai's Founder and CEO Raj Koneru. "By adding AI and NLP capabilities into the mix, conversational AI bots with RPA further elevates the user experience and provides higher value automation for external and internal processes with new operational agility, to improve customer engagement and deliver new services. We look forward to collaborating with Blue Prism to drive even more innovation and disruption.” Shibumi: Founded in 2012, the world’s leading advisory firms and organisations rely on Shibumi to achieve their most strategic business objectives. Shibumi SaaS solutions enable programs to define targets, capture ideas and track delivery, all with a unique focus on benefits realisation. By integrating with the Blue Prism platform, the entire end-to-end impact/value of the automation program is now visible to the organisation’s stakeholders. “We’re excited to be a part of the Blue Prism community,” says Bob Nahmias, CEO, Shibumi. “The powerful combination of Blue Prism and Shibumi provides our mutual customers the ability to drive scale and maximise the value from their automation programs.” If you want to find out more about joining the Blue Prism Technology Alliances Program, please visit: https://www.blueprism.com/partners-and-services/become-a-partner. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism’s connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,300 global customers leverage Blue Prism’s digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au Blue Prism’s Digital Workforce is Now Available as a FedRAMP Compliant Cloud Service on Microsoft Azure 2019-05-22T22:00:00Z blue-prisms-digital-workforce-is-now-available-as-a-fedramp-compliant-cloud-service-on-microsoft-azure Orlando, FLA & Sydney, AUSTRALIA – May 23, 2019 —Being first to market again when it comes to achieving security and regulatory standards, Blue Prism (AIM: PRSM), a global leader in Robotic Process Automation (RPA), announced today that is has partnered with Project Hosts, a FedRAMP authorised Cloud Service Provider (CSP), to deliver its digital workforce as a cloud service on Microsoft Azure. This new offering makes Blue Prism’s connected-RPA software available to federal agencies on GSA IT Schedule 70 (GS-35F-0511T), through the company’s value-added distributor EC America (ImmixGroup). By partnering with Project Hosts, Blue Prism has now made it much easier for federal agencies to grant a FedRAMP Authority to Operate (ATO) for a Blue Prism cloud deployment. Being deployed on Project Hosts’ Federal Private Cloud (FPC) FedRAMP-authorised Platform-as-a-Service (PaaS), means Blue Prism users inherit 86 percent of the controls required for FedRAMP compliance. It also provides agencies with a System Security Plan (SSP) for their Blue Prism deployment, making the compliance verification and the ATO process much easier. The combination of Blue Prism, whose solution is built on a Microsoft .NET and SQL framework, and Project Hosts, who implements security and compliance on Microsoft Azure for US Federal government agencies, makes this offering the top choice for digital transformation in the public sector. “The President’s Management Agenda is focused on modernising our government for the 21st century, and intelligent automation has a key role in turning that vision into a reality,” said Laurie Cook, Vice President, Public Sector Sales & Alliances for Blue Prism. “With our partner Project Hosts, we can support the US government’s Cloud First initiative and FedRAMP program, and improve government agencies’ ability to deliver mission outcomes, provide excellent service to citizens and enhance employees’ job satisfaction as they take on more interesting cognitive work. Blue Prism’s Digital Workforce is a leading platform for digital transformation, and we’re excited to be an even stronger partner for federal agencies as they pursue their modernisation goals.” Blue Prism’s connected-RPA offering provides government agencies with an intelligent digital workforce (software robots) capable of self-learning and continuous improvement, empowering users to automate billions of transactions while returning hundreds of millions of hours of work back into the business—freeing up employees to do more. By pairing a digital worker with a nimble, up-skilled Federal workforce, government agencies can keep their initiatives cost-effective, streamlined and sustainable. Government agencies can use Blue Prism to help deliver more output, with fewer resources, while freeing up human employees’ time from repetitive tasks to focus on higher-value cognitive work. This enables a more citizen-centric approach, by increasing the overall quality of the services provided to citizens, coupled with improved consistency and overall faster delivery. It also gives agencies a game changing way of staying viable by easily accessing and exploiting leading-edge cloud, AI and cognitive capabilities. Through partnerships with the world’s foremost cognitive computing and AI technology companies, Blue Prism is rapidly evolving the capabilities and intelligence of its Digital Workforce robots so they can apply their multiple skills to any functional area of an organisation. As an off-the-shelf solution, government agencies can integrate Blue Prism’s solution into their processes, leveraging the intelligent automation platform of their choice. Blue Prism is also secure and compliant with industry-leading standards, including PCI, CERT Secure Coding, Veracode, HIPAA and TAA. For more information on how Blue Prism’s Digital Workforce can support your business or government agency, visit: https://www.blueprism.com/solutions/industry/public-sector. About Project Hosts Project Hosts implements security and compliance on Microsoft Azure for US Federal government and healthcare organisations. Project Hosts' pre-audited environments give organisations turnkey compliance for their applications, removing a key barrier to migration from on-premise deployments into Azure. Project Hosts environments hold certifications and authorisations from ISO 27001, HIPAA, HITRUST, FedRAMP, and the DoD, including the first DoD IL5 PATO to a company with under $1 Billion in revenue. Healthcare organisations, federal, state and local government agencies, and enterprises rely on Project Hosts to ensure that they have a cloud solution that meets their business needs, their budget and most importantly, protects their organisation, employees and data from unauthorised access or theft. https://www.projecthosts.com About FedRAMP The Federal Risk and Authorisation Management Program, or FedRAMP, is a government-wide program that provides a standardised approach to security assessment, authorisation, and continuous monitoring for cloud products and services. This approach uses a “do once, use many times” framework that saves an estimated 30-40 percent of government costs, as well as both time and staff required to conduct redundant agency security assessments. FedRAMP is the result of close collaboration with cybersecurity and cloud experts from the General Services Administration (GSA), National Institute of Standards and Technology (NIST), Department of Homeland Security (DHS), Department of Defense (DOD), National Security Agency (NSA), Office of Management and Budget (OMB), the Federal Chief Information Officer (CIO) Council and its working groups, as well as private industry. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism’s connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,000 global customers leverage Blue Prism’s digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au Barracuda Named a Leader in Enterprise Email Security 2019-05-21T01:24:56Z barracuda-named-a-leader-in-enterprise-email-security Sydney, May 21, 2019 — Barracuda, a trusted partner and leading provider for cloud-enabled security solutions, today announced that it has been named a Leader in “The Forrester WaveTM: Enterprise Email Security, Q2 2019.” Within the current offering category, Barracuda received the highest score possible in the cloud integration, deployment options, incident response, and support and customer success criteria. Barracuda was specifically cited for offering “an innovative AI-based solution, Sentinel, to protect against phishing and BEC attacks.” Barracuda Forensics and Incident Response builds on this innovation by automating incident investigation, response and remediation. “Cybercriminals use social engineering to launch spear phishing and account takeover attacks that evade traditional email security solutions and manipulate end users for financial gain,” said Asaf Cidon, SVP of Email Protection at Barracuda. “Our innovative technologies protect businesses from these threats. We believe this report recognises how we deliver new ways to support our email security customers, earn their trust, and help them protect their businesses.” The Forrester report states that “customers praise Barracuda’s innovation, its Office 365 integration, and its customer support.”1 “At Barracuda, it’s our mission to protect and support our customers for life,” said BJ Jenkins, President & CEO at Barracuda. “We’ve been pioneers in the email security space, and our position in this report is, in our opinion, further acknowledgement of our leadership.” A complimentary copy of The Forrester Wave™: Enterprise Email Security, Q2 2019 evaluation is available for download here: https://www.barracuda.com/EmailWave/ Additional information about Barracuda's email security offerings can be found here: https://www.barracuda.com/products/totalemailprotection Resources Get information about Barracuda Sentinel: https://www.barracuda.com/products/sentinel Get information about Barracuda Email Forensics and Incident Response: https://www.barracuda.com/forensics Get information about Barracuda PhishLine: https://www.barracuda.com/products/phishline Read the blog post: http://cuda.co/35533 1 The Forrester Wave™: Enterprise Email Security, Q2 2019 About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Synology Host Solutions Exhibition alongside Computex, 2019 2019-05-08T22:30:00Z synology-host-solutions-exhibition-alongside-computex-2019 Data lies at the core of every industry transformation. Synology provides a wide array of solutions to ensure business continuity. Join us to explore the data life cycle and discover infinite possibilities of file access, storage, and backup. Synology will be hosting its own Solution Exhibition alongside Computex 2019 and you're invited! Join Synology at their new HQ in Taiwan! Date: 29th May 2019 - 31st May 2019 Time: 10am - 6pm Venue: Synology HQ - TPKA in Taipei Far Eastern Telecom Park (1F, No.1, Yuandong Rd., Banqiao Dist., New Taipei City 220) 8-minute walk from the Far Eastern Hospital MRT station (Exit 3) For more information: https://event.synology.com/en-global/solutionexhibition_2019 If of interest and for RSVP, please contact: Shazana Roseli at shazana.roseli@taurusmarketing.com.au, John Wanna at john.wanna@taurusmarketing.com.au or Stacey Toskas at stacey.toskas@taurusmarketing.com.au +61 029415 4528 Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO 2019-05-07T00:29:59Z genesys-taps-former-cisco-microsoft-and-skype-exec-tony-bates-as-ceo Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, today announced Tony Bates as its new Chief Executive Officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as Chairman of the company. “In my 12 years as CEO, I’ve had the privilege of working with the best team in the industry. We have repeatedly disrupted the market, most recently with our cloud and artificial intelligence (AI) innovations, and ended 2018 with $1.5 billion in revenue – our best year yet,” Segre said. “I couldn’t be more thrilled to step into a new role as chairman at this high point in the company’s history and welcome our new CEO, Tony Bates, at a time when there’s so much opportunity for Genesys.” Bates has decades of experience and success steering business-to-business and business-to-consumer companies through industry transitions and rapid scaling. This includes leading Cisco’s Service Provider business and growing its Enterprise and Commercial division to more than $20 billion in annual revenue. As CEO of Skype, Bates expanded the business to over 170 million connected users. Once Skype was acquired by Microsoft, Bates became President responsible for unified communications before serving as Executive Vice President of business development and developers. In addition to his role at Genesys, Bates will continue his appointments on the board of directors at both VMWare and eBay. The company also announced today that President Tom Eggemeier will transition into a new role as a partner at one of the company’s private equity investors, Permira. Presently, the Permira Funds and Hellman & Friedman own a combined majority stake in Genesys. “The opportunity to lead Genesys at this pivotal moment is truly an honour,” said Bates. “With its next-generation cloud business growing 85% year over year and rapid injection of AI throughout its customer experience platform, Paul and Tom have done an incredible job building Genesys into a market leader with a remarkable customer base. Especially noteworthy is its PureCloud offer, which is one of the fastest growing SaaS businesses ever, on par with high-growth companies like Zoom [1]. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalise on it.” Brian Ruder, partner and co-head of Permira’s technology team commented, “With Tony at the helm, Genesys is poised to continue achieving record revenue, profitability, customer success and business impact in the market, building on the incredible foundation Paul and Tom established for the company. We are thrilled to keep working with Paul as chairman of Genesys, and to welcome Tom to Permira, where he will continue to help the Genesys team drive growth and bring his talents to our entire technology portfolio as well.” Tarim Wasim, partner at Hellman & Friedman said, “Tony brings years of proven success leading technology businesses as they navigate change and drive rapid growth. We welcome his energy, direction and leadership as Genesys builds on its recent momentum. We would also like to thank Paul and Tom for their stewardship, deep engagement and strong initiative in propelling Genesys forward as the undisputed leader in the customer experience market.” [1] Source: Based on publicly available financials from SEC filings (with exception of Genesys PureCloud) Zoom: Total revenue from FYE Jan 2017 to FYE Jan 2019 Genesys PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted) New Media App Launches To Kill Off The Press Release 2019-04-30T04:15:39Z new-media-app-launches-to-kill-off-the-press-release A new technology platform has launches tomorrow made just for you. This tech platform called Story Match® will change the way that you receive your story pitches. No more emails, no more press releases and no more hassling PRs (I promise not to be one of those…) First, watch this! In 1.5 minutes it will explain it all to you… Story Match® is a two sided market place App and Desktop platform that allows brands to pitch story ideas to journalists, at the same time allowing journalists to select only what topics of stories they want to receive. Journalists, like you, set up their profile using 6 simple steps. You can select from up to 50 industry tags (food, finance, lifestyle, tech, etc etc) and can localise by State and Territories. If there’s a match on industry tags then you see the pitch. Using swiping technology you can scroll through stories, swipe left if you don’t like the story or right if you do. If you swipe right, it will open an immediate and private chat between you and the person who posted the pitch. The best bit…. The pitches have limitations – so brands can only upload selected images, a headline and up to 500 characters to bring their pitch to life. They then select which industry tag their story is relevant to, and localise it. So now you don’t need to read any more press releases or receive any more pitches that you’re not interested in. Story Match® was developed to improve efficiencies in the media industry, and allow all brands, no matter how big or small the opportunity to get their brand noticed. The tech platform has been developed by Founder and Director of Polkadot Communications Dionne Taylor – who has worked both as a journalist and a PR for the last 15 years. Dionne is available for an interview to chat about this new and exciting platform, built just for YOU! If interested in speaking with Dionne, please get in touch. Greater Bank propels its digital transformation by moving to the cloud with Genesys 2019-04-15T06:24:40Z greater-bank-propels-its-digital-transformation-by-moving-to-the-cloud-with-genesys Greater Bank, an Australian customer-owned financial institution, has deployed the Genesys PureCloud® platform because of its flexibility, scalability and the ease with which it connects every customer interaction across channels, including voice, email, web chat, social media and SMS. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions. Greater Bank’s Head of Contact Centre, Natalie Lane, said the move to PureCloud was driven by the business’ goal is to empower customers by enabling them to access and use products and services when they want, and on the channels of their choice. “To provide this level of service, we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud,” Mrs Lane said. Greater Bank has replaced its outdated, on-premise customer management software with the PureCloud platform to handle approximately 250,000 inbound calls annually and support more than 70 agents in a new, state-of-the-art customer experience hub in Newcastle, NSW. “We chose PureCloud because it allows us the flexibility to scale up as needed, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across time zones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane continued. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two years running (2016 and 2017) and achieving consistently higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interruption.” Mrs Lane also commented that PureCloud helped the bank take its reporting capabilities a big step forward. “The monitoring, call recording and live SLA reporting has opened the door for ongoing coaching opportunities for staff. We also have benefited from the real-time performance of our call queues.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact (TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Greater Bank underpins local growth and development with global cloud technology from Genesys 2019-04-15T01:51:59Z greater-bank-underpins-local-growth-and-development-with-global-cloud-technology-from-genesys Greater Bank, an Australian customer-owned financial institution, is rejecting the recent trend to send customer service roles offshore, and has deployed the Genesys PureCloud® platform to create business efficiencies, enhance customer experience and cultivate its local workforce. Due to its flexibility and the ease with which it connects interactions across all channels, the PureCloud platform has helped Greater Bank improve customer and employee collaboration, simplifying the communication process. The innovative solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions, was deployed to replace Greater Bank’s on-premise customer management software. The PureCloud platform supports more than 70 agents and handles approximately 250,000 inbound calls annually to Greater Bank’s new, state-of-the-art customer experience hub in Newcastle, NSW. Increased job satisfaction, flexible working conditions and locations are also made possible with the scaleable and fully integrated platform, leading to an evolution in the Hunter Region workforce. Greater Bank’s Head of Contact Centre Natalie Lane, said the business was looking for a solution that would benefit both customers and employees. “We needed a system that would empower our customers to access and use our products and services when they want and on the channels of their choice. Equally, to retain and attract talent, we required a solution that was easy to use and could provide our team the flexibility to work wherever they needed,” Mrs Lane said. “To provide this level of service, we knew we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud. “We chose PureCloud because it allows us to scale our contact centre operations in line with call volumes, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across timezones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane said. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two consecutive years (2016 and 2017) and consistently achieving higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interuption.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, team and community, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact(TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Genesys Extends Google Cloud Contact Center AI Integration Across All Three Customer Experience Platforms 2019-04-11T01:00:00Z genesys-extends-google-cloud-contact-center-ai-integration-across-all-three-customer-experience-platforms Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Differentiated by native telephony, omnichannel orchestration and agent desktop offerings, Genesys provides businesses the rare advantage to implement bots and automation using Google Cloud Contact Center AI without introducing the complexity of third-party integrations. The company is already working with existing customers running on each of its platforms to integrate Google Cloud Contact Center AI, including a leading global ridesharing company, one of the world’s top five largest automobile manufacturers and a Fortune 500 U.S. department store. As showcased last year at Google Cloud Next ’18, Genesys was one of the first partners to integrate with Google Cloud Contact Center AI. Genesys is now helping multiple enterprise-level organisations leverage this technology through its early adopter program. In fact, Genesys is one of the only vendors to support an integrated end-to-end Google Cloud Contact Center AI solution for small, medium and large enterprises across both cloud and on-premises deployments. “The launch of Google Cloud Contact Center AI was a game-changer for the industry,” said Paul Lasserre, Vice President of Product Management for Artificial Intelligence (AI), Genesys. “Businesses leveraging Genesys solutions have already identified hundreds of use cases for this powerful technology to provide holistic value across marketing, sales and services contexts.” The Genesys integration with Google Cloud Contact Center AI enables AI-powered virtual assistants to intuitively handle routine calls and chats or escalate an interaction to an employee when needed. Lasserre added, “Now any business using our customer experience platform can easily put their AI strategy in motion leveraging Google Cloud and Genesys. Our AI capabilities, including Predictive Routing, coupled with Google Cloud Contact Center AI enables businesses to better support employees and care for customers.” “Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers,” said Rajen Sheth, the Director of Product Management for Google. “Google Cloud's goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Genesys.” See Google Cloud Contact Center AI and Genesys in action during Google Cloud Next '19 in San Francisco from April 9 to 11. Visit Genesys booth S1723 to learn how to leverage natural language processing to rapidly help customers and employees in real-time. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, and Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Employees Unafraid of Automation and Happy to Reskill for the Future 2019-04-03T22:00:00Z employees-unafraid-of-automation-and-happy-to-reskill-for-the-future 64% of Australian business decision makers feel well prepared for change SYDNEY – April 4, 2019 —The impact of robotic process automation is being felt from the boardroom to the shop floor according to a global automation report released today by Blue Prism (AIM: PRSM). “Automate or Stagnate: The Impact of Intelligent Automation on the Future of Work” found that 88 percent of Australian knowledge workers have had daily tasks automated (compared to 78 percent globally). Some 64 percent of Australian decision makers feel their organisations are well prepared for the changes that robotic process automation (RPA) will bring. The report, which is based on research conducted with nearly 5,000 respondents globally, also found that 81 percent of Australian knowledge workers are comfortable with reskilling in order to work alongside the digital workforce, while a further 82 percent of knowledge workers say they’re ready to take on a new job role. This sentiment is contrary to a popularly held belief of the market and business decision makers that employees are afraid of losing their jobs to automation. In fact, only 40 percent of knowledge workers harbor fears about job loss. RPA and Intelligent Automation were identified by Australian business decision makers as solutions to the productivity problem (87 percent and 75 percent respectively), while both RPA (95 percent) and Intelligent Automation (94 percent) are crucially important in driving digital transformation. Almost one third of Australian knowledge workers (32 percent) don’t believe their businesses can remain competitive in the next five years with a purely human workforce. This, alongside time-saving, cost-saving and improved accuracy benefits that automation offers, could be amongst the reasons why 93 percent of Australian business decision makers surveyed plan to extend use cases of automation across their businesses. “A new wave of economics, driven by automation and Artificial Intelligence, is emerging across the globe,” says Chris Bradshaw, Blue Prism’s Chief Marketing Officer. “This technology is disruptive, in the most positive sense. It is changing how organisations view themselves, how they operate and how the people that drive them, live and work. As we enter a new era of connected-RPA, this technology will open doors for the most digitally savvy employees to create and innovate. This is the first technological revolution to place the human at the heart of the creative value chain which is why it has such exponential potential. Blue Prism will deliver a roadmap for how businesses can transform economic output, with AI and RPA at the heart of that change.” Change Doesn’t Have to Be Hard Despite the progress that has already been made, the report found that businesses need to address cultural considerations if they are to tap into the technology’s latent potential. In order to increasingly incorporate RPA, 63 percent of Australian knowledge workers agree that their businesses culture needs to evolve. This is because more than half of respondents (55 percent) have colleagues with concerns over the introduction of the technology, and 47 percent aren’t confident about their own ability to adapt to work alongside the digital workforce. To this end, Australian business decision makers are conscious that they need to build trust among employees and the digital workforce (83 percent). Unfortunately, 68 percent of knowledge workers, believe their employers need to do more to build this trust. Improving internal communications is thought to be the best way to do this by 72 percent of business decision makers and echoed by 72 percent of knowledge workers. Communication is followed by the need for in-depth training (72 percent business decision makers, 72 percent knowledge workers). The report also found Australian organisations feel relatively well prepared for changes and are invested in making the adoption of RPA a success with 64 percent of business decision makers reporting they feel that they are actively on the case of cultural change, incorporating the digital workforce into their daily working practices and encouraging human employees to engage with the technology. By contrast, 76 percent of global business decision makers feel as well prepared. 76 percent of Australian knowledge workers believe that acquiring new skills is essential to remain employable, which may make the cultural change and adoption process of automation and RPA easier. Interestingly 66 percent of Australian business decision makers (versus 76 globally) agree their new hires are more prepared to work alongside a digital workforce, and that adopting these technologies is an important factor in attracting and retaining the best talent. Benefits Outweigh any Challenges For 95 percent of Australian business decision makers surveyed and 76 percent of knowledge workers the benefits of RPA/Intelligent Automation are well understood. “Embracing RPA has been a part of the ‘bank-of-the-future’ objective and freeing up colleagues from mundane, repetitive tasks. We’ve taken the robot out of the human, in order to enable those colleagues to fulfil more purposeful roles, as we forge ahead with the next stage of our strategy,” says Gerald Pullen, Head of Continuous Improvement & RPA from Lloyds Banking Group. Blue Prism’s Chris Bradshaw continues: “This report proves that there are some dramatic changes ahead in business as far as both technology and the workforce is concerned. But it’s a positive change. It is up to the global business community to recognize this and provide the tools that their employees most desire that will release their creativity and innovation.” Key Data Point Comparisons Global AU Knowledge workers comfortable reskilling in order to work alongside the digital workforce 83% 81% Knowledge workers ready to take on a new job role 78% 82% Knowledge workers with fears about job loss related to RPA? 37% 40% Business Decision Makers who think RPA is a solution to the global productivity problem? 88% 87% Business Decision Makers who think Intelligent Automation a solution to the global productivity problem 83% 75% Knowledge workers who have experienced daily tasks being automated in the last 12 months. 78% 88% Business Decision Makers who think their businesses can remain competitive in the next five years with a purely human workforce. 34% 32% Business decision makers who feel that they are actively on the case of cultural change 76% 64% Knowledge workers who believe that acquiring new skills is essential to remain employable 78% 76% Business decision makers who agree their new hires are more prepared to work alongside a digital workforce, and that adopting these technologies is an important factor in attracting and retaining the best talent. 76% 66% Business decision makers who believe that their organization has been positively impacted by automation 76% 68% About the Impact of Intelligent Automation on the Future of Work Research Report The research was conducted by independent research firm Sapio on behalf of Blue Prism. 1,442 business decision makers (those with a final say over budget spend of technology implementations) were surveyed in the UK (209), US (400), Japan (225), Australia (205), France (200) and Germany (203). A further 3,521 knowledge workers (workers whose main capital is knowledge, whose job is to “think for a living” and who have access to technology as part of their day-to-day jobs) were surveyed in the UK (500), US (1013), Japan (503), Australia (504), France (500) and Germany (501). All respondents worked in organisations with 250+ employees. In addition, the respondents worked in companies in which automation had already been adopted. All interviews were conducted online during December 2018. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism’s connected-RPA can automate and perform mission-critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,000 major enterprise customers leverage Blue Prism’s digital workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Andre Fuochi Blue Prism Mobile: +1 469-394-7274 andre.fuochi@blueprism.com Genesys Recognises Australian Partners for Outstanding Achievements 2019-04-02T05:26:57Z genesys-recognises-australian-partners-for-outstanding-achievements Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, awarded their coveted Asia Pacific Partner of the Year 2018 to Australian firm, Telstra Corporation, during the annual Genesys APAC Partner Conference held 6-9 March 2019, in Chiang Mai, Thailand. The conference is an opportunity for partners to get an inside view into the company’s future growth strategy and hear about its latest offerings and innovations. On receiving the Asia Pacific Partner of the Year 2018 award, Jeff Wise, Head of Customer Engagement, Global Product at Telstra Corporation said, “We appreciate this recognition and look forward to strengthening our collaboration. Our partnership with Genesys over the last 15 years has been a significant one which will continue to grow as the demand for cloud based customer experience solutions from our customers continues to increase.” George Aprane, Vice President of Channels and Alliances at Genesys, said, “The convergence of digital, artificial intelligence and the cloud has ushered in a huge opportunity in the customer experience market. Our partners will continue to play a significant role in our go-to-market strategy as we help businesses in Asia Pacific take advantage of the significant return on investment the cloud offers.” Australian firm, QPC, won the Asia Pacific award for the PureCloud Platform Iconic Win Partner of the Year due to their tenacity and commitment to delivering a modern omnichannel customer experience platform to a range of Australian businesses. Scott Chambers, Managing Director at QPC, said, “QPC are honoured to receive the Genesys APAC Partner award for the PureCloud Platform – Iconic Win Partner of the Year. “It is a testament to an excellent partnership built over many years. We are looking forward to achieving even greater success as our industry and customers adopt new deployment models and technologies in which Genesys and their partners are leading the way.” This year’s Best Performing Partner award recipients include: Partner of the Year 2018 - Asia Pacific: Telstra Corporation PureCloud Platform - Iconic Win Partner of the Year 2018 Asia Pacific: QPC PureCloud Platform - Application Innovation Partner of the Year 2018 Asia Pacific: Itochu Techno-Solutions Corporation Innovative Partner of the Year 2018 Asia Pacific: Shanghai Egoo Networks Co. Ltd. Disruptor Partner of the Year 2018 Asia Pacific: The Customer Experience Labs Partner of the Year 2018 Australia & New Zealand: Spark New Zealand Partner of the Year 2018 – Greater China: eSOON China Ltd. Partner of the Year 2018 – India: SmartConnect Technologies Pvt. Ltd. Partner of the Year 2018 – Japan: Itochu Techno-Solutions Corporation Partner of the Year 2018 – Korea: Hansol Inticube Inc. Partner of the Year 2018 – South East Asia: CMC Saigon System Integration Co. Ltd. Genesys remains committed to helping its partners grow their business and increase profitability and will continue introducing programs to help its ecosystem achieve greater success. It currently numbers more than 1,200 partners worldwide, representing a mature and broad range of skills to ensure successful deployments and superior support and service for its customer engagement solutions. For more information about the Genesys Partner Network, visit: http://www.genesys.com/partner-network. About Genesys Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. For more information about the Genesys Partner Network, visit: http://www.genesys.com/partner-network. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080