The PRWIRE Press Releases https:// 2018-06-06T22:06:57Z Businesses Are Investing in Technology to Improve Customer Experience, but Many Are Still Falling Short of Giving Customers What They Want 2018-06-06T22:06:57Z businesses-are-investing-in-technology-to-improve-customer-experience-but-many-are-still-falling-short-of-giving-customers-what-they-want Nearly two-thirds (60%) of respondents in Australia say more work is needed by companies to improve their online experience Customer experience (CX) ratings vary by vertical with hospitality leading the way globally More than half of all respondents think machine-to-people interactions will improve CX Australian consumers still believe they will have the better customer experience in a physical location than an online store A new Mitel® (Nasdaq:MITL) (TSX:MNW) survey of 5,000 adults from Australia, the United States, UK, France and Germany indicates a measurable disconnect between the advancements organisations think they are making to deliver exceptional customer experience and how customers actually view their commercial interactions. Specifically, less than half of respondents believe the technology needed to deliver the perfect online buying experience is available. This stands in stark contrast to findings of a previous Mitel survey in which 90 percent of IT decision-makers optimistically reported progress in improving customer experience through the use of technology. While a clear sign of the growing pains associated with digital transformation initiatives underway globally, the new survey also uncovers an opportunity for technology to play a key role in defining and keeping pace with changing buyer behaviour and preferences. In fact, over half of those surveyed believe machine-to-people interactions will positively transform the customer experience (51% in Australia). Vertical Visionaries, Leaders and Followers As customer experience becomes increasingly critical for businesses to remain relevant and compete, Mitel’s survey shows differences in customer satisfaction across vertical industries. Growing use of cloud communications and applications, combined with emerging technologies like the Internet of Things (IoT), artificial intelligence, chatbots, and natural language processing (NLP), are creating new ways for companies to nurture and build customer relationships. Winning companies will be those that are able to differentiate their brands by delivering seamless experiences across physical and digital environments, devices and channels. Currently, some segments are doing better than others. Hospitality leads the charge: Hospitality management knows the first stop on the itinerary for today’s travellers are online review sites. Before booking a trip, consumers want to hear what others have to say. In fact, it’s a near-universal activity. Given the impact reviews can have on average daily room rates, it’s no surprise this industry takes customer satisfaction seriously, receiving top marks among those surveyed. Australians also responded with high satisfaction rates (41%) with regards to their online experience with hospitality providers. Physical retail isn’t dead, but the customer experience is: More than 60 percent of shopping done by respondents still takes place in a physical store, though that number is shifting. When asked about the challenges faced by today’s brick-and-mortar retail outlets, three out of five respondents say the fact retail stores are struggling has more to do with the customer experience they provide, not products. While Australians are currently shopping in physical stores at much higher levels (74%) they agree with their global counterparts that customer service just doesn’t exist anymore. A seamless omnichannel approach is critical for this market, where more than one-third (36%) of Australian respondents note they make purchasing decisions based on the experiences brands provide versus the products and services offered. Chatbots can be used to manage simple tasks, while IoT and team collaboration tools open up new avenues for communications across media, whether it’s voice, email, SMS, web chat, social media or a website. Speed is the game in sports and entertainment: In the fast-paced world of sports and entertainment, immediate and clear communication is a necessity. Forty-nine percent of Australian respondents point to simplicity and speed as the most important factor in a good customer service experience, slightly higher than the global average (45%). Availability vital in healthcare: Healthcare organisations receive the lowest marks from respondents in all countries when it comes to customer service. Australian respondents, in particular, say availability and 24/7 service (40%) is the most important feature they look for from healthcare services, followed by simplicity and speed (36%). Additional insights from the data indicate: Bots, AI and machines can fill the customer service gap: Consumers appear to be increasingly comfortable with machine-to-people interactions when shopping online, with over 78 percent of Australian respondents saying they are satisfied dealing with automated processes. Most do not want to interact with a person while shopping online unless the service is very complicated, or they are having trouble finding the product or service they need. Half of Australian consumers and over 60 percent of U.S. respondents say if they could shop without speaking to a person, it would be a good thing. Even so, physical retailers need to balance the use of technology. Consumers do expect people to efficiently help them when shopping in a physical storefront. Mobile reigns supreme in the United States; Australia favours in-store: Of all respondents, U.S. and Australian consumers shop most frequently during a typical week. There are also notable differences by country regarding how and where consumers shop. U.S. respondents reach for their smartphone and use apps; Britons like shopping online via their tablets; French shoppers most often use their laptops; Germans are more likely to use a desktop computer; and Australians prefer a physical store location (74%). In Australia, brands can’t be complacent about improving their online presence. While more Australians still prefer buying goods and services in physical stores, more than two in five (42%) say they want to shop even more online, and just one in ten Australians (9%) say they don’t like shopping online at all. Seven in ten Australians (71%) say overall, shopping online is more convenient than shopping in a store. To meet this growing demand for online services, and the change taking place in consumer behaviours and expectations, brands need to consider a greater level of consistency across both the online and physical experience for their customers. Mitel’s study is the latest in its Business Insights Survey Series, which builds on previous research from August 2017 where more than 75 percent of IT decision-makers said they planned to tie together devices, emerging technologies, and communications and collaboration capabilities within two years to enable machine-to-people interactions to improve customer experience. This body of work expands on the concept established by Mitel in 2016 of “Giving Machines a Voice” to enable IoT and other machine triggers to launch real-time communications workflows that can improve how companies work and collaborate. Exploring a different angle, this survey examines how consumers view customer experience in shopping for goods and services across market segments, including retail, hospitality, sports and entertainment, health care, financial services and utilities. For more results and a closer look at regional or country-specific data, download the white paper. Quotes “As physical and digital worlds begin to seamlessly intersect, how effectively a company serves its customers across both domains determines tomorrow’s winners and losers,” said Jon Brinton, Senior Vice President of Customer Experience Solutions at Mitel. “By supplementing existing applications and investments with new technologies such as AI, team collaboration and IoT, companies can better communicate and collaborate internally and externally and begin to proactively deliver the level of customer experience buyers expect.” “The data shows no matter where you are in the world, customer experience matters—bottom line,” said survey administrator Regina Corso of Regina Corso Consulting. “In order to truly connect with customers on their own terms, organisations must look for new ways to balance technology investments with personalised customer service. Those that are able to navigate this balance will go on to build strong brand loyalty with their customers, helping them succeed in today’s highly competitive purchasing environment.” Additional Facts Mitel has been recognised as a Leader in the Gartner Magic Quadrant for Unified Communications for four consecutive years. Synergy Research Group has confirmed Mitel’s position as the #2 unified communications as a service (UCaaS) vendor worldwide. Mitel hosted cloud solutions are trusted by more than one million global subscribers. Related Materials Download the “Giving Machines a Voice” white paper Download the "Customer Experience for Dummies" e-book. Read the guide on "5 Steps to Increase Revenue Through Customer Experience." Download the "Digital Transformation for Dummies" e-book. About Mitel A global market leader in business communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel_AU. Contact Information PR agency contact Martin Aungle Explore Communications +61 (0)415 917 381 Media – EMEA & APAC Sandrine Quinton +33 (0)130-964-301 The Australian Bureau of Statistics have discovered there is a need for movement training devices in Australia 2017-12-17T21:05:39Z the-australian-bureau-of-statistics-have-discovered-there-is-a-need-for-movement-training-devices-in-australia Regular physical activity is crucial for our overall health and wellbeing. And with individuals becoming increasingly time poor arises emerges a strong need to make the most of the time we actually do spend exercising and avoid injuries that can occur. Injury during exercise has been recognised as a primary concern for Government Health organisations in Australia and around the world. The National Health Survey: Injuries study conducted by the Australian Bureau of Statistics (ABS) identified that injuries are the main cause of death in people who are under 45 years of age. Additionally, it is the leading cause of mortality, morbidity and irreversible disability. This fact alone reveals a latent issue that requires attention by leading fitness equipment manufacturers. “While injuries cause a range of physical, cognitive and psychological disabilities and are a major source of health care costs, there are significant opportunities for reducing the burden of injury through the implementation of prevention strategies,” says the ABS. European fitness hub Sweden has been focusing heavily on the correlation. They have seen how movement controlling mats can prevent injury and maintain active performance without injuries. The association of exercise, injury and preventative strategies has been understood by the owner of new business Train 3D Australia, Lloyd Hill. The retailer has uncovered the innovative invention and decided to bring it to Australia this year. They are now the only authorised distributor of Procedos in Australia. The Procedos Exercise System is a Swedish engineered system structured around the foundations of human movement. It is a changeable system which is suitable for every individual. From young to old, Procedos fitness mats assist in delivering great results to health and fitness professionals as well as the end consumer. Procedos Platform 9 Pro is one of the main and most versatile offerings within the range. Platform 9 has been discovered by numerous famous athletes and personal trainers. Athletes such as Mattias Hargin (a Swedish World Cup alpine skier) strongly advocate the benefits of the platform and how it affects their training and refuse to exercise without it. "It affects us on a completely different level. There are more states. It works in more outer states and is much more than exercises which are are normally up and down,” says Mattias. Population studies by The Department of Health reveal that the highest levels of physical activity among young adults are in the 18-24-year old bracket. Train3D Australia is hoping that there will be a strong interest in the mats in local gyms to assist this age group to learn movement without injury. For more information on the Procedos range head to Train3D Australia will have a new website early next year. Pepper joins forces with St Kilda Football Club 2015-11-26T22:17:47Z pepper-joins-forces-with-st-kilda-football-club MEDIA RELEASE  27 November 2015 St Kilda Football Club has spiced up its corporate partnerships by announcing financial services provider Pepper Group Limited (‘Pepper’) as its new principal partner.     As one of Australia’s leading non-bank lenders, with a growing global presence, Pepper offers a range of consumer finance products and services, including home and car loans, and complements St Kilda Football Club’s existing line-up of exciting brand partners. Pepper’s relationship with ‘The Saints’ is in place for the next three years.   Patrick Tuttle, Co-Group CEO of Pepper, said: “As a founding club of the Victorian Football League, St Kilda has a strong heritage in the AFL and Pepper is excited by the opportunity to be associated with such an iconic Australian sporting organisation.    “As a club, The Saints proudly supports ambition, celebrates achievements and encourages all who are connected with it to aspire to its philosophy of ‘How I Want To Be’. These values are mirrored in Pepper’s culture, where we believe that everyone deserves the help and guidance necessary to realise their personal and financial goals.”    St Kilda Football Club CEO, Matt Finnis, welcomed Pepper Group to The Saints: “There is so much positivity surrounding our club and having an international business like Pepper join us and commit to being part of the journey we are taking is fantastic.” Pepper is seeking to boost awareness of its brand in key AFL states nationally and in particular, Victoria. The loyal St Kilda fan base represents the type of customers Pepper typically works with to help them get ahead in life, whatever their circumstances.    As part of the partnership announcement, Pepper will also unveil its new consumer-facing brand ‘Pepper Money’, which will be introduced over the course of 2016.     Commenting on the new brand, Pepper’s Co Group CEO, Mike Culhane said: “Following an extensive, and ongoing, period of acquisition, growth, and an ever-expanding suite of lending products, Pepper is embarking on a comprehensive rebranding exercise to better explain what products we offer to consumers.”   “To be named principal sponsor of St Kilda is a defining moment in Pepper’s story, bringing our brand to a wider audience of sporting fans in Victoria and across Australia, as well as expanding on our existing sporting relationships with the Western Sydney Wanderers and as naming rights sponsor of Pepper Stadium.”   Pepper is the only financial services brand to be associated with St Kilda and shares the principal partnership role with Dare Iced Coffee.    Ends    For more information, please contact DEC PR on behalf of Pepper Group: Joanne McIntosh or Sarah Bullen  02 8014 5036 |    About Pepper Group Pepper Group (“Pepper”) is Australia’s largest non-bank residential mortgage lender (as measured by total assets under management), is a leading provider of specialty residential mortgage and consumer financing, and a highly experienced third-party loan servicer and asset manager. Pepper is listed on the Australian Securities Exchange (ASX:PEP) Worldwide, the Group currently has approximately A$36.8 billion of loan and lease assets under management (comprising prime and specialist residential mortgages, commercial mortgages, equipment leases, small business loans, consumer loans and car loans).  Pepper Group now comprises approximately 1,400 employees worldwide and has offices in Sydney, Parramatta, London, Dublin, Shannon, Madrid, Singapore and Seoul. Since establishing itself as a specialist residential mortgage lender in the Australian market in March 2001, Pepper has originated more than A$5.7 billion of specialist residential mortgages in Australia. It also commenced originating commercial auto & equipment finance in April 2013. In August 2011 Pepper acquired GE Capital’s Australian and New Zealand mortgage lending businesses, which comprised a portfolio of approximately A$5.0 billion of Australian and New Zealand residential mortgages. This transaction was one of the largest whole loan transactions in Australian history. Pepper’s current wholesale funding partners in Australia include Commonwealth Bank of Australia, National Australia Bank and Westpac Banking Corporation. In addition to lending and servicing its own residential mortgage and consumer finance portfolio, Pepper provides third party primary and special servicing across various types of mortgages, leases and unsecured loan products. Pepper is jointly led by Co-Group Chief Executive Officers, Mike Culhane and Patrick Tuttle. Mike and Patrick are focused on ensuring Pepper continues to leverage its core credit underwriting and loan servicing expertise both in its home market of Australia and other underserved markets in Europe and Asia. Pepper is regulated by the Australian Securities & Investments Commission (“ASIC”) in Australia. Pepper Finance Corporation (Ireland) is regulated by the Central Bank of Ireland (CBI) in Ireland. Pepper Savings Bank is regulated in South Korea by the Financial Supervisory Service (FSS). Pepper is ranked by S&P as a “STRONG” Residential Loan Servicer and is included on S&P’s Global Select Servicer List. Veterans Health Week Semaphore Olympics 2015-09-28T10:17:00Z veterans-health-week-semaphore-olympics Veterans Health Week Semaphore Olympics – “New Challenges for Mental Wellness” Thursday15/10/2015 11:30am – 15:30pmSemaphore & Port Adelaide RSL 10 Semaphore Road, Semaphore 5019Cost free / donations When it comes to boosting your brainpower with games, there isn’t any one type that’s the best to try. There are great board games, puzzles, riddles, and even video games that can help you get that brainpower flowing and sharpen things like math and word skills and help boost logical thinking. The important thing is to play something that you find fun and challenging. Exercising your brain is as important for your Mental health as exercising your body, and it may keep your brain sharp and protect you from memory problems later in life. Semaphore Olympics – “New Challenges for Mental Wellness” Day is for Young Veterans’ / Current Serving ADF Personnel, Older Veterans, Local Community  and their Families to come and try new games like Carpet Bowls, Snooker, Darts, 8-Ball, Board Games, Puzzles. Lunch, Tea Coffee, Refreshments will be available as well as Raffles  / Veterans Mental Health information / Displays The Event is an opportunity to raise awareness of, and encourage participation in, activities and game that promote and maintain mental health and wellbeing of our veterans, war widows, widowers, current and ex-Australian Defence Force members and their families. Veteran’s will be able to connect with the local Community and other Veteran’s to help influence the health and wellbeing of themselves and their friends. Monies raised during the event will go towards the Semaphore Port Adelaide Defence Shed. See Defence Shed Australian schools start the official countdown to this week's National Health and PE Day 2015-09-06T23:33:33Z australian-schools-start-the-official-countdown-to-this-week-s-national-health-and-pe-day Many of the 9,500 schools from across the Nation are gearing up to celebrate this week’s Health and Physical Education (HPE) Day to be held on Wednesday, September 9, 2015. HPE Day ambassador and accomplished long-distance runner, Mr Steve Moneghetti, said it was pleasing to see that this national day – and this year’s theme of being good for schools - had sparked significant interest from metropolitan and regional schools located in every corner of Australia. “We have seen registrations from schools in every state and territory, and the type of activities that they are planning ranges from fun runs, to dance-a-thons, and everything in between - but the one common goal across everything that is being planned is to do things that will get kids more active,” Mr Moneghetti said. “HPE Day isn’t designed to be about playing a particular sport, who wins or who might lose – this is a national day that is about getting active and having fun, in the hope that it encourages children to embrace a healthy lifestyle and reap the rewards in the years to come,” he said. “We know that Health and Physical Education in a school’s curriculum can make a significant impact on the learning potential and wellbeing of all children, and in addition to being a benefit to schools, it can also make a valuable contribution to the wider community because active and healthy young people are the best investment we can make in the future.” National Executive Director from the Australian Council for Health, Physical Education and Recreation (ACHPER), Ms Alison Turner, encouraged parents to play a role in getting their children more active and help to shake off Australia’s unenviable reputation as being amongst the worst in the world for inactive school-aged children. “This year we have introduced a ‘Parent Pledge’, where parents and caregivers can make a commitment to their children to be a positive role model by spending a minimum of 30 minutes being active with them on HPE Day,” Ms Turner said. “We know that 80% of 5-17 year olds are not participating in at least 60 minutes of exercise each day, and that is simply unacceptable - so it is up to families, schools and the community to work together to tackle this important problem,” she said. “Because most children’s waking hours are spent sitting at school and at home, we need to integrate opportunities to get them to be more active as part of everyday life – and HPE Day is designed to help children become resilient, strong decision makers and to be proactive when it comes to their physical and mental health.”  PLEASE NOTE: A video news release is available for download at and raw vision is also available on request Athletes find the Extra Edge on Healthy Holidays 2015-09-03T00:30:50Z athletes-find-the-extra-edge-on-healthy-holidays Athletes the world over are seeking the extra edge to exceed goals, break records and ultimately win. Hunting techniques to shave a second on their best time; shed kilograms or uncover new strategies to push themselves further and faster. Enter the new healthy holiday advantage from the leading specialists in wellness holidays worldwide Health and Fitness Travel, enhancing professional training programs across the globe. While there is a healthy getaway to suit all objectives, a stand-out retreat, quickly becoming the go-to place for serious athletes is Phuket Cleanse in Thailand. Offering athletes a new approach to gain that highly sought after competitive advantage, Phuket Cleanse attracts aspiring athletes and current world champions alike, including most recently Australian divers Esther Qin & Melissa Wu. The ground-breaking Phuket Cleanse program is a transformational journey through a series of physical, nutritional, and even emotional breakthroughs. Firstly they challenge athletes physically through a barrage of fitness classes - from Muay Thai Cardio classes to Functional Fusion Boot camps; combined with several styles of yoga (hot, aerial, flow and restorative to name a few) and high intensity beach agility workouts for an extraordinary all-round cardio, strength, and flexibility program. Then from a nutrition standpoint, Phuket Cleanse offers organic plant-based raw vegan cuisine that their clients rave about, giving athletes' digestive system a break with and they cap off their holistic wellness experience with mindfulness classes for the mental advantage to help athletes push through all barriers to success. For advice, guidance and booking visit or call 1300 551 353 Teamster App Is a Sporty Tinder & Instagram Sandwich 2015-01-29T02:45:37Z teamster-app-is-a-sporty-tinder-amp-instagram-sandwich Melbourne, VIC, Australia (PRWIRE) January 29, 2015 Available today, the app Teamster offers users the ability to find people nearby to play sport with, as well as organise sports activities with friends and Teamster users. With 19 sports currently on offer, Teamster is designed for everyday runners, cyclists, ball or water sportsmen and women, as well as being a huge benefit to travellers. Whether the user is a beginner or an elite athlete, Teamster will find new training buddies and sort out who is coming to play on the weekend without having to ask everyone individually. After logging in through Facebook, users will be asked to select the sports they play and the skill level associated with each sport, from Level 1 (Beginner), to Level 5 (Elite). Teamster will then suggest the best suited people through its precise recommendation engine. The user can begin Tinder style swiping through the users who play the same sport, with a similar skill level, in their area. A swipe to the right will send a team request, while a swipe to the left will skip the user. On the Instagram inspired activity feed users will be able to see and join upcoming nearby activities that their teammates and other users have created for their selected sports, (an activity is a sports session with a set day, time, location, specific sport and level). The activity map reveals the same activities in a map format, with each activity displayed as a sports symbol in the location that the activity will be taking place. When any user joins an activity the creator will receive a notification, while all attendees will be reminded of the activity prior to the start time. To create an activity, the user clicks on the Instagram-like orange button in the centre of the bottom menu bar. The user can then enter the activity details; sport type, day & time, description, duration, location and select who can join the activity, (anyone, teammates and their friends or teammates only). Users also have the option of posting the activity to Facebook. “As an ex racing cyclist and runner, I realised there was room for a platform that would make it easier for sportsmen and women to connect and see what everyone is doing for the week, it’s something that I wish was created earlier” says 22 year old Teamster CEO and Co-Founder, Sam McCallum. The design and functionality of Teamster has a sporty feel to it, with users’ profile pages as an American style college locker, featuring a jersey with the user’s last name and the jersey number as the user’s age. Users are able to upload 5 profile photos and write a small bio which is all shared with other users. User privacy has been taken into consideration at every stage of Teamster’s development; users have the ability to block their profile from being seen and contacted by the opposite gender, while users between the ages of 13 and 17 will only be able to see other users within this age bracket. Teamster is currently available for free on iPhone & iPad, with the Android version coming soon. Please visit for more information on Teamster, including app videos, screenshots, a press kit, all social media accounts and a brief description on the development team behind Teamster. To install Teamster: Sport Uniform Provider Reminds Businesses: “Running and Triathlon Season is Upon Us.” 2014-11-05T04:33:56Z sport-uniform-provider-reminds-businesses-running-and-triathlon-season-is-upon-us Perth, WA, 5 November 2014 - Spring is here and summer is on its way. This means that running, cycling and triathlon competitions are in full swing. One corporate clothing and sport uniform supplier from Perth is reminding companies that there is still plenty of time to sponsor a corporate team for triathlons, running and cycling.Many corporations and smaller businesses sponsor teams to participate in athletic events, especially charity events. Many triathlons allow teams of three people in which one runs, one cycles and the other swims. A lot of companies like to sponsor teams. It helps their employees get in better physical condition, but nobody has to be a full triathlete unless they want to. Often, employees start out by competing on one “leg” of a team triathlon and end up becoming triathletes because they liked it so much. Running is more casual, with plenty of charity events and “fun runs” on the calendar. The serious runners are at the front of the pack and those who are there to have fun and get exercise have plenty of company. How Companies Benefit from Sponsoring a Corporate TeamBoth large corporations and smaller local companies often sponsor teams of runners, cyclists and triathletes, especially in charity races. They receive numerous advertising impressions from having their uniforms worn. In addition, participants feel a sense of camaraderie with each other that extends back into the workplace.How Advertising Impressions WorkWhenever someone hears or sees a company’s name or logo, it is called an advertising impression. TV, radio, magazines, newspapers and the Internet are full of advertising, with many advertisers competing for “real estate” inside the minds of consumers. When a company sponsors runners, cyclists or triathletes, they receive high quality advertising impressions every time someone sees one of their participants wearing their uniform.If employees are encouraged to wear their uniforms while they practise, it produces numerous advertising impressions before the races even happen. Every time the employee is seen, on the way to or from practice or while practising, it results in an advertising impression. On race day, thousands of impressions are delivered, especially if the company logo is displayed prominently along with those of other sponsors.Camaraderie in the WorkplaceEmployees who participate in sporting events wearing a company uniform often feel more proud of their workplace. In addition, they feel a sense of camaraderie with others in the workplace who are “on their team.” This is particularly beneficial if employees from different departments are on the same racing team because it often results in unprecedented cooperation between departments.General BenefitsScott Eaton, owner of ImagePak Marketing, has seen numerous companies benefit greatly from sponsoring corporate teams in sporting events. According to Mr Eaton, “There is no better feeling than the camaraderie of competing on the same team for a common goal.”ImagePak Marketing provides corporate clothing and sport uniforms to Perth area businesses. They have served Perth for over thirty years and have developed a reputation for quality and integrity. For more information or to place an order, call 1300 658 745 or visit their website: Movement optimization - the missing link? 2014-10-23T06:58:23Z movement-optimization-the-missing-link When we train we spend exorbitant amounts of time on planning and analyzing our reps, our sets, weight lifted or time to complete our workout. However we rarely fail to look at and think about what is perhaps the most important thing we have, and that is our movement quality.   This is something that has slowly come to the forefront of the fitness industry due to the efforts of a few key people but needs a much bigger push into the eyes of the mainstream fitness consumer. One of the biggest progressions made is the growth of the Functional Movement Screen, introduced by Gray Cook as a tool for trainers to use to quantify the quality of their clients movement patterns and give them the tools to create positive change. The increase of popularity of fitness personalities like Ido Portal and their movement based philosophies have led to more awareness and development of movement quality.   While investigation of these systems and philosophies can be worthwhile it can be time consuming and hard to find a good starting point. What we will provide for you here are 5 tips you can implement immediately to improve the quality of your movement.  1. Breathing   Breathing is the fundamental quality of any movement practice. The ancient martial arts and yoga have always integrated breathing into their practice and this is something that modern movement and exercise have neglected.   A great idea to improve movement quality and breath simultaneously is to limit all your breathing during a moderate training session to nasal breathing only. This will have the following benefits:   - balance the nervous system, leading to a flow state - optimize core function - prevent a stress response from exercise - and much more   This is a particularly great idea for cardio exercise and will improve your cardiovascular fitness immensely. It is not recommended for power exercises like Kettlebell swings or Olympic lifting.  2. Self limiting exercises: Put them in your program   This is another concept introduced by Gray Cook. Basically it involves performing exercises that have built in correcting qualities.   An example of this is jump rope. It is impossible to jump rope with poor alignment and form, it builds quality of movement as part of successful execution.   Here are some self limiting exercises you should try:   - Barefoot running - Rock climbing - Battling ropes - Most single leg exercises - Kettlebell presses done bottoms up - gripping the handle bell upsides down   These are a great start to your self limiting exercises. Try them out.    3. Think of training as practice, not working out   This is a huge paradigm shift for most people. Most people go to the gym trying to destroy themselves and sweat as much as possible. This may be fun but it is certainly not productive.   A good idea is to use one day at the gym to practice a particular lift. A good idea is to practice the dead lift. Spend one training session working on form and perfect execution of a lift. As a bonus sided effect of this practice session is that you will get smoked as a side effect.  4. Stop each set before failure   Many people take each set to total failure. This will lead to suboptimal movement quality. It is a good idea to stop the set with one or two reps left in the tank. This will ensure every set looks good.   Another benefit is that it will lead to optimal muscle fiber recruitment. Perfect reps recruit the most muscle fibers needed for the job and as form degrades, range of motion decreases and speed changes you are fatiguing and not recruiting all your muscle fibers. Make sure all reps in a set look the same, from first to last.  5. Try a new sport or activity   Trying new activities can help you improve your movement skills. For example, taking up rock climbing can improve performance in the pull up exercise. Learning dance can help improve movement awareness in leg training exercises.   If you continuously learn new skills and add to your movement vocabulary you will gradually find your movement quality in your training getting better and better.   Try and implement the tips above and watch your quality of movement improve rapidly. Enjoy the movement journey.  For more inforamtion please contact Paul Meldrum from DC Health Performance. Email: Mobile: -61 413 673 28+  About Paul Meldrum  Paul has been involved in the health and fitness industry for nine years. During this time he has worked with thousands of clients in the areas of weight loss, muscle gain, rehabilitation and sports performance.   Paul is highly regarded within the fitness Industry and has received the following awards for his dedication; 05/06 Personal Trainer of the Year Clinical Excellence Award, Australian Sports Kinesiology Institute. He is dedicated to furthering his ability to help his clients in any way possible and to educating other professionals so they can achieve amazing results with people from all walks of life.  About DC Health Performance Your Results Are Our Priority - At DC Health Performance, our sole purpose is to help you achieve the results that you are after. Whatever your goal, whether it is fat loss, muscle gain, strength or injury rehabilitation, we are here to help.   With our combined 22 years of experience we have the knowledge to help you in the fastest, most effective and safest way possible. To find out how we can personally help you with your fitness goals, feel free to contact us anytime!     Stress: Is it Making You Fat? 2014-10-01T21:00:00Z stress-is-it-making-you-fat Stress is something each and everyone of us will have to deal with for the rest of our lives. It is an unavoidable fact of life that we will all be subjected to many different stressors and have to deal with it. Stress can also lead to many different signs and symptoms and is a leading cause of stubborn fat, particularly on the abdominal area. Stress can cause: Premature ageing Abdominal fat Alter your blood sugar control Ruin your sleep cycle Massive amounts of inflammation Don’t be a victim to stress – take charge of it Since stress is something we all have to deal with and isn’t going away anytime soon, here are our top 7 tips to help you beat stress and drop fat off your abs.1. Drink green tea Green tea is an absolutely fabulous healthy drink and has 100′s of potential benefits. It can effectively mitigate the inflammation and oxidative stress caused by high levels of stress. One thing to be aware of is that a fairly high amount of green tea needs to be consumed for a therapeutic effect. 3-5 cups a day should do it, or consider a green tea concentrate supplement.2. Consume lots of antioxidants Antioxidants are very important when you are stressed as it will help your body produce glutathione, the primary antioxidant your body needs to deal with stress. You need to ensure you consume them with nearly every meal. Berries, dark green vegetables and spices and herbs are ideal.3. Meditate or take up a mind body practice The benefits of these kinds of practices cannot be overstated. For example, meditation has been found to reduce an inflammatory marker called Il-6, which is a sign of high stress and anxiety. The best activities you can try are meditation, yoga and traditional martial arts. Which one you choose does not matter, it is as long as you enjoy it and do it consistently.4. Take magnesium – lots of it Magnesium is the anti-stress mineral and will help you sleep deeply. It is highly worthwhile to consume at all times, but particularly when stressed. Taking it at night time with your evening meal is your best option. Another great option is an Epsom salt bath. This has 2 benefits: it loads your body with magnesium and the bath itself is very relaxing! Adding essential oils like lavender can only improve the experience.5. Consume adequate fats including Omega 3′s All stress hormones that we make are derived from dietary fat. Having a highly stressful lifestyle and a low fat diet is a recipe for disaster as you will not be supplying your body the raw materials to make stress hormones. This will then cause further stress. Make sure you include Omega 3 fatty acids as they can increase the bodies antioxidant capabilities and reduce inflammation. Other good fats include butter, coconut oil, nuts and avocado.6. Consider a nutraceutical Sometimes you need some extra support when dealing with stress. Some of the best nutraceuticals we have found for this purpose are: Phosphatidyl Serine: This is especially effective in reducing the primary hormone of stress, cortisol. It is best taken in the evenings. Holy Basil: This is considered an adaptogen and can help your body produce more or less stress hormones depending on what you need. It is best taken throughout the day. Acetyl L Carnitine: This is a great addition if you have trouble waking up and being alert in the morning. Do not take after 2pm.7. Fill in a gratitude journal This is a great way to improve your sleep and improve your ability to deal with stress. All you need is a diary and a pen and before you go to sleep, simply write down all the things you are grateful for that occurred in that day. This will help frame your mind in a positive late, which will stop your mind from racing at night. Having a positive worldview will also help you deal with stress better with a lower response of stress hormones. Stress is always going to be there and that is something we have to learn to live with. Hopefully the tips in this lesson will help you manage your stress better and you should start to experience faster fat loss on your abs. For more information please contact Paul Meldrum from DC Health Performance. Email: Mobile: -61 413 673 280  About Paul Meldrum  Paul has been involved in the health and fitness industry for nine years. During this time he has worked with thousands of clients in the areas of weight loss, muscle gain, rehabilitation and sports performance.   Paul is highly regarded within the fitness Industry and has received the following awards for his dedication; 05/06 Personal Trainer of the Year Clinical Excellence Award, Australian Sports Kinesiology Institute. He is dedicated to furthering his ability to help his clients in any way possible and to educating other professionals so they can achieve amazing results with people from all walks of life.  About DC Health Performance Your Results Are Our Priority - At DC Health Performance, our sole purpose is to help you achieve the results that you are after. Whatever your goal, whether it is fat loss, muscle gain, strength or injury rehabilitation, we are here to help.   With our combined 22 years of experience we have the knowledge to help you in the fastest, most effective and safest way possible. To find out how we can personally help you with your fitness goals, feel free to contact us anytime!   Follow us on Facebook - Inflammation: Is it Stopping You From Dropping Fat? 2014-09-25T21:00:00Z inflammation-is-it-stopping-you-from-dropping-fat Stubborn fat loss is one of the most frustrating problems we can encounter when trying to get healthy and lose fat. There is nothing more frustrating than eating well, exercising diligently and not seeing results on the scale or the tape measure. One factor that needs to be addressed and can make all the difference in your results is inflammation. Inflammation can manifest in the body in numerous ways. Some things that will cause inflammation in the body include: A poor diet that is high in grains and processed foods High levels of stress Trans fats and a lack of Omega 3 fats Lack of physical activity Toxicity and heavy metals Lots, lots more! If inflammation is ignored it can lead to many different problems. When inflammation moves from acute to chronic it will start to cause cell and tissue destruction. This will lead and contribute to the development and progression of all disease processes. As you can see inflammation is a major problem that can definitely affect your fat loss efforts. Here are the 7 steps we recommend you follow to reduce inflammation.1. Optimize your Omega 3 to Omega 6 ratio. This is the most important step to follow to sort out inflammation in the body. Omega 3 and omega 6′s are essential fats that we need to consume in the diet. As a general rule omega 6 fatty acids are inflammatory and found in high amounts in the diet. Omega 3′s are anti-inflammatory and are not consumed enough. You can increase your consumption of oily fish like salmon or supplement with fish oil. Make sure you reduce processed foods in your diet to reduce Omega 6 fatty acids.2. Eat berries to reduce inflammation Berries are absolutely packed with antioxidants which reduce inflammation quickly. They will also lower oxidative stress which is a contributor to ageing and heart disease. Consume these foods on a daily basis and rotate between all different types of berries. Remember to try and eat strawberries that are organic as they are one of the foods most heavily sprayed with pesticides.3. Resistance train 3-4 times per week This is a great way to improve body composition and lower oxidative stress which is a contributor to inflammation. It is ideal to follow a muscle building training protocol to get the best results.4. Supplement wisely for inflammation Supplements can be used very effectively to reduce inflammation. The 5 main supplements we recommend are Fish Oil, Vitamin D, Magnesium, Zinc and Curcumin. Curcumin is the nutrient found in the spice Turmeric which could be the most powerful anti inflammatory herb available.5. Go gluten free to lower intestinal inflammation Gluten is the highly inflammatory protein found within wheat and wheat products. It increases inflammation by agitating the intestinal wall of the small intestine. Gluten can be found in many different products so take care to read all food labels. Following a Paleo food template may be a good idea to reduce inflammation.6. Heal the gut A healthy gut leads to a healthy body. If the gut has high levels of inflammation and damage it can totally stop fat loss. Some ways to improve gut health include taking probiotics and glutamine, drink more water and increasing fiber intake.7. Balance your blood sugar The reasons for this are two fold: Unbalanced blood sugar is inflammatory in and of itself and when your blood sugar drops you will be more likely to eat high sugar and highly inflammatory foods. If you feel inflammation is one of the things holding you back try and follow the advice in this article. You should see some quick drops in body fat.   For more information please contact Paul Meldrum from DC Health Performance. Email: Mobile: -61 413 673 280  About Paul Meldrum  Paul has been involved in the health and fitness industry for nine years. During this time he has worked with thousands of clients in the areas of weight loss, muscle gain, rehabilitation and sports performance.   Paul is highly regarded within the fitness Industry and has received the following awards for his dedication; 05/06 Personal Trainer of the Year Clinical Excellence Award, Australian Sports Kinesiology Institute. He is dedicated to furthering his ability to help his clients in any way possible and to educating other professionals so they can achieve amazing results with people from all walks of life.  About DC Health Performance Your Results Are Our Priority - At DC Health Performance, our sole purpose is to help you achieve the results that you are after. Whatever your goal, whether it is fat loss, muscle gain, strength or injury rehabilitation, we are here to help.   With our combined 22 years of experience we have the knowledge to help you in the fastest, most effective and safest way possible. To find out how we can personally help you with your fitness goals, feel free to contact us anytime!   Follow us on Facebook -   Are you eating enough calories? 2014-09-09T21:00:00Z are-you-eating-enough-calories Media Release 10/09/2014 Are you eating enough calories? The debate about the importance of calories has raged on in the fat loss industry for the last 20 years. Many people claim they are all that matter while other camps claim they are irrelevant. In our opinion they matter, but they are a part of the bigger picture. If you have addressed blood sugar, inflammation, food intolerances, stress and hormonal balance then addressing your unique calorie needs can really help you accelerate your fat loss results. Here is what we tell our clients to do to maximise their results when trying to drop fat by manipulating their calories.1. Ensure you are eating enough calories The most common problem we see when working with clients is that they are not eating ENOUGH calories. If you do not eat enough calories your body will slow down your metabolic rate to maintain balance. If you keep eating too low an amount your body will refuse to burn fat.  2. Work out the amount of calories you need for your goal To lose fat you need to eat the right amount of calories for your goals. Here is a good rule to follow to ensure you eat enough calories to maintain a good metabolic rate and have a weekly calorie deficit. To work out your number take your bodyweight in pounds (kg x22) and multiply this by 12 and 14. This will give you your calorie range. For example, a 60 kg person would have to eat between 1584 and 1848 calories per day to lose fat. Staying in this range consistently will guarantee results.3. Ensure you have a weekly calorie deficit The most important factor when looking at calories for fat loss is ensuring you have a deficit in calories over the course of a week. A deficit of 500-1000 calories per week will lead to great results.4. Every now and then cycle your calorie intake. Every now and then a great way to accelerate progress is to increase your calorie intake rapidly and then return to your baseline level. When you do this, it will stimulate your bodies metabolic system to burn fat faster and when you return to your baseline you can take advantage of the faster metabolic rate. Try not to go crazy when you do this, 1.5 times normal is ideal.5.Track your calories to ensure consistency To ensure compliance using a simple calorie tracking tool can really help you to identify if you are sticking to what you have to do. Many people find when they do this they quickly learn how far off they really are from what they need. Calories can hep you achieve optimal fat loss if the primary factors we have already discussed have been addressed. In the next part of this series we will teach you all about the importance of different macronutrients and how to manipulate them for the ultimate fat loss results and to get in the best shape of your life.For more inforamtion please contact Paul Meldrum from DC Health Performance. Email: Mobile: -61 413 673 28+About Paul Meldrum  Paul has been involved in the health and fitness industry for nine years. During this time he has worked with thousands of clients in the areas of weight loss, muscle gain, rehabilitation and sports performance. Paul is highly regarded within the fitness Industry and has received the following awards for his dedication; 05/06 Personal Trainer of the Year Clinical Excellence Award, Australian Sports Kinesiology Institute. He is dedicated to furthering his ability to help his clients in any way possible and to educating other professionals so they can achieve amazing results with people from all walks of life.About DC Health Performance Your Results Are Our Priority - At DC Health Performance, our sole purpose is to help you achieve the results that you are after. Whatever your goal, whether it is fat loss, muscle gain, strength or injury rehabilitation, we are here to help. With our combined 22 years of experience we have the knowledge to help you in the fastest, most effective and safest way possible. To find out how we can personally help you with your fitness goals, feel free to contact us anytime!   Lively Debate Continues: Do High Quality Uniforms Affect Team Performance? 2014-07-14T01:55:19Z lively-debate-continues-do-high-quality-uniforms-affect-team-performance Perth, WA, 14 July 2014 - Although nobody has ever done a double-blind study because it may be impossible to do in sports, there is growing support for anecdotal “evidence” that high quality uniforms can affect team performance on all levels, from recreational to professional sports. In elite professional sports, all teams have high quality uniforms. Shoddy uniforms are not an option because they present an unprofessional image. Teams looking for every edge they can get, both from a competitive and a promotional standpoint, put a lot of money into their uniforms, from design to materials to the final product. Once the uniforms are delivered, professional leagues and teams have strict rules as to how uniforms must be worn. From the promotional end, this allows teams and leagues to present their product in a standardised manner and allows for ultimate quality control. From a playing standpoint, most professional and elite amateur athletes are very proud of their uniforms. When an athlete retires from competition, there is almost always a reference to “putting the uniform on for the last time.” This is no accident. The uniform, while it may seem to just be a few articles of clothing, represents the fact that an athlete is playing for the team whose uniform he or she wears. What It Means to the Recreational Athlete or SponsorLook Great, Play GreatNumerous studies have shown that appearance has an effect on self-confidence. In other words, people tend to feel the most confident when they look the best. In sports, it is universally accepted by sports psychologists that there is a direct correlation between self-confidence and performance.All for One, One for All…All research leans toward uniforms increasing the individual’s identification with their team. When everyone is dressed in a uniform of which they are proud of, it tends to make a team more cohesive and can increase camaraderie. These are all generally accepted as factors for higher performance.PrideFrom recreational to professional, most athletes wear high-quality uniforms with pride. From a sponsor’s point of view, this can be important, because the recreational athlete will wear their uniform to and from events and often when they practise, especially in the case of bicycling, running or triathlons. But Does it Make a Difference?Scott Eaton, owner of ImagePak Marketing, provides custom team uniforms in the Perth area. He has provided uniforms for numerous teams, including the Port Hedland Darts team. According to Mr Eaton, “I don’t think anyone is going to say that a uniform can magically turn someone with no talent into a star, but I do think that a high quality uniform helps people play their best.”Mr Eaton continued, “A high quality uniform makes people look better, and when you look better, you feel more confident. We can’t guarantee looking great will help, but it certainly can’t hurt.”ImagePak Marketing is a custom team uniform provider based in Perth. Besides uniforms and other personalised apparel, they provide a full line of personalised promotional items such as stubby holders, Javacups and banners. For more information, call 1300 658 745 or visit their website: SpaTap - A portable shower that fits in your pocket 2014-05-29T06:11:38Z spatap-a-portable-shower-that-fits-in-your-pocket The SpaTap, is a pocket sized, flexible, portable eco-friendly shower and hand wash device.  SpaTap simply attaches to water filled plastic bottles to give a flow controllable water saving shower or tap. Use it with recycled plastic bottles or new water bottles. Keep it in your rucksack, camping gear, handbag, car, baby buggy, sports kit or first aid kit. Wash when and where you need it. Ideal uses for SpaTap include: camping, surfing, sport, barbequing, outside latrines, inside field kitchens, temporary housing, cleaning a baby, showering cubicles, mobile doctors, first aid tents, trekking, fishing, on a boat, in a car, in the garden, before eating, or doing the dishes! Anywhere you need a tap, SpaTap is the portable answer. SpaTap Founder Stuart Mason remarked, “For too long plastic bottles have been going into the ocean or landfill. Lack of awareness and alternative uses of this resource continues to have dire consequences for our marine health, wildlife and pollution. Recycling is great but is only part of the answer, we can also upcycle which is the top of the list as far as environmentally friendly procedures go. Upcycling is re-purposing a waste material and turning it into something useful.” SpaTaps’s unique ability to instantly transform a plastic bottle into a flow controllable tap has already gathered interest from international aid and relief agencies, as a hygiene and sanitation solution for emergency and disaster situations. Mason says, “We want to launch the SpaTap for people’s everyday use and enjoyment and also to help the developing world overcome basic hygiene issues which can help save lives”. SpaTap will be launching their innovative eco-friendly water saving tap on 2nd June on the Kickstarter website, to watch the video and find out more about the SpaTap and how it works visit You Can Watch The SpaTap Kickstarter Video Here The SpaTap Surf Video Here SpaTap and AFL SpaTap Media Pack Company InfoThe SpaTap company produces a range of pocket sized devices that can transform any plastic bottle into a water reservoir feeding a tap, shower, heater or water purifier. The SpaTap product range can be used for washing, heating, storage and purification of water easily, quickly and    78 Suncoast Beach Drive, Mount Coolum, Queensland, Australia 4573 If every person in Australia used a SpaTap to wash and shower it is estimated the amount of water saved would exceed 162,585,965,000 litres annually. "H. P.T.U." 2014-05-21T08:25:00Z h-p-t-u                                                                                                                                                                                                                                                                                   Ray Thyer " H. P.T.U. "        The only thing that the "I'm in again Parties" - you know the ones that go in when the other mob goes out and can't you hear them yell 'I'm in Again!'?          The only thing they create is H.P.T.U.- H  for HARDSHIP P    "   PAIN T    "   TAXES U    "   UNEMPLOYMENT           they have been in an out so many times they must be worn out and past their use-by date.            AUSTRALIA NEEDS A NEW ERA! "N.K.F.L." N   for NO MORE LOSS OF JOBS. K    "   KEEP MANUFACTURING IN AUSTRALIA F     "   FREE DOCTOR VISITS - REVERSE $7 FEES. L     "   LESS TAXES. IT CAN BE SO!  I KNOW HOW TO DO IT - THEY DON'T! KICK THEM OUT - JOIN "AUSTRALIA NEW ERA PARTY" I NEED 1650 MEMBERS NOW TO REGISTER MY PARTY! TIME IS SHORT!  Send me an email with "I wish to join" subject line to for an enrolment form if you think you will make a SENATOR/ MEMBER OF PARLIAMENT/ STATE PREMIER/  LOCAL MAYOR. Send no money.   LIKE ME ON FACEBOOK.                                                                                                                                                                                                                                                               (