The PRWIRE Press Releases https:// 2019-01-11T07:09:17Z Newly Released Procular 2019 Guide to Choosing Binoculars now Available 2019-01-11T07:09:17Z newly-released-procular-2019-guide-to-choosing-binoculars-now-available As technology has improved, the range of binoculars has also expanded to include a range of devices for very specific uses. Procular is a leading information source for binoculars and telescopes and has released its highly anticipated 2019 Guide to Choosing Binoculars. Procular provides a comprehensive guide to purchasing binoculars, spotting scopes and telescopes that are equally advantageous for novices and experienced users. Individuals will discover which brands and magnifications are optimal for a wide range of viewing requirements, explore the benefits of compact binoculars, and locate best-selling brands at affordable prices. Choosing the right binoculars for a particular task can be a daunting endeavor. The pair of binoculars that are best for astronomy won’t be equally effective for whale watching, viewing wildlife, or in marine environments. Procular provides individuals with in-depth guides to the best binoculars for a wealth of activities ranging from bird watching to the fast and frenetic action of high-speed sports. Visitors to Procular will find the hottest deals on binoculars Australia, spotting scopes and telescopes. Individuals can peruse HD binoculars for professional level viewing and pocket models for busy people on the go. Consumers can discover cost effective telescope and tripod combinations, binoculars that provide superior results even in low light environments, and versatile binoculars that are equally applicable for terrestrial viewing or observing the heavens. Waterproof monoculars are featured that provide excellent viewing with a single compact and convenient eyepiece that can be used with or without eyeglasses. Mini and full-size HD binoculars are available, along with binocular harnesses and angled spotting scopes. Procular is known for highlighting the best telescope, along with reviews and buyer guides. There are telescopes available for daytime viewing, but those for scanning the cosmos utilize unique optics. The popular Procular guides provide individuals with everything they need to know before making a purchase. Consumers will learn which telescope, spotting scope and binoculars are best suited for viewing during daylight, nighttime or a combination of both. Procular’s 2019 Guide to Choosing Binoculars makes it easy for amateurs and professionals to choose the best device to meet highly specific air, land and marine needs. The company’s guide also includes an easy to understand a section on the best binoculars for children in terms of weight, fit, price and durability. About Procular We are fascinated with nature. We love the excitement of observing a spectacular moment, crystal clear and in perfect detail. Whether your passion is traveling, bird watching, hunting, star-gazing, sailing or exploring your environment, our expert guides will help you choose the best tool to enjoy it. As the Australia’s leading optics retailer, we also offer the largest selection of binoculars, monoculars, spotting scopes and telescopes. Media Contact Procular 3 Osborne Rd Manly NSW 2095 Australia Website: www.procular.com.au  RACING QUEENSLAND AND MIRUNNERS ANNOUNCE PARTNERSHIP TO BOOST PREMIUM THOROUGHBRED RACEHORSE OWNERSHIP 2019-01-10T22:16:50Z racing-queensland-and-mirunners-announce-partnership-to-boost-premium-thoroughbred-racehorse-ownership Gold Coast, 11 January, 2018: A groundbreaking partnership between Racing Queensland and miRunners is set to revolutionise racehorse ownership for Queenslanders by offering premium and affordable thoroughbred ownership with some of the state’s top trainers.MiRunners plans to buy a number of high-quality yearlings at this week’s  2019 Magic Millions Yearling Sale and, for the first time, also at the QTIS March Yearling Sale.Racing Queensland CEO Brendan Parnell said, "There's nothing like the thrill of owning a share in a racehorse, especially when it's bought in Queensland and trained in Queensland.“This innovative partnership with miRunners is an important step in Racing Queensland’s plans to increase the ownership and participation pool, introducing a new generation of Queenslanders to the excitement of thoroughbred ownership, which is critical to the future sustainability of Queensland racing.” MiRunners co-founder Steve Brown said the new partnership continues the success and track-record the company has had in making premium thoroughbred racehorse ownership available to every Australian, and in building partnerships with organisations inside and outside the industry. "Like all Australians, Queenslanders are looking for affordable and premium thoroughbred ownership and this partnership will ensure Queenslanders can experience the thrill of owning a regally-bred colt or filly from their home state, with leading local trainers. “Having partnerships like this gives Australians another great reason to become racehorse owners because they can buy into horses closely aligned with their states. “We know from our experience with Tony Gollan and Lyrical Girl that Queenslanders are looking for affordable and premium thoroughbreds to own, we also know that previously Queenslanders haven’t been afraid to look interstate to achieve this. “Now they can participate in their own territory. Queenslanders will be able to be part of their own ownership community with some of the best Queensland trainers and take on the southern competition with a premium product! “These industry initiatives allow miRunners to accelerate our vision for thoroughbred ownership for everyone, and give the industry bodies access to our proven technology, processes, relationships and access to thousands of potential owners.” MiRunners is at Magic Millions this week to grow its stable of yearling thoroughbred colts and fillies. MiRunners purchased Highgrove Stud’s filly Written Tycoon x Sponsored for $176,000 on the first day, and has confirmed that the yearling will be trained by leading Queensland horseman Rob Heathcote at the historic Eagle Farm racecourse. As with every miRunners thoroughbred, each new horse will be offered for sale to the public as 1,000. Units in the Written Tycoon x Sponsored yearling will cost just $176 each - one-thousandth the auction purchase price, with monthly fees of just $15 per month to cover, training, insurance and all other costs including veterinary care. If more than one unit is bought in any horse, the monthly costs of each subsequent unit is just $5 per month. Owners will receive weekly updates direct from their leading trainer, enjoy many additional benefits of ownership,  and join the bigger miRunners owners’ community for race days and social days. Early interest in owning units in Written Tycoon x Sponsored can be lodged at  https://bit.ly/2shsEkT. MiRunners has a total of seven premium thoroughbreds with over 2,200 owners from every walk of life. Units are also available in three other yearlings: Lyrical Girl, trained by Tony Gollan in Brisbane; Rubick X Slainte, trained by Bjorn Baker in Sydney (and nearly sold out); and Not A Single Doubt x Countess Dehere, trained by Troy Corsten and offered in partnership with Geelong Racing Club in Geelong. Go to mirunners.com for details. Ends. MiRunners is at: https://mirunners.com/ https://www.instagram.com/mirunnersdotcom/ https://twitter.com/miRunnersDotCom https://www.facebook.com/miRunnersDotCom For more information, contact: Alan Smith, Digivizer, 0404 432 700 How NOT to lose your licence this Spring Racing Carnival 2018-10-04T06:01:16Z how-not-to-lose-your-licence-this-spring-racing-carnival Having a couple of drinks and being “a little bit over” means you can still lose your driver’s licence, find your car is impounded, cop a hefty fine and have to fit an interlock device. This Spring Racing Festival do the right thing and check to make sure you are under 0.05 BAC before you get in the car and drive. It’s also advisable to check your reading the next day as many people, including high profile footballers, have been caught out with a “just over” reading more than 12 hours after their last drink. This is extremely important for P-plate drivers who need a zero reading. Determining your BAC reading before you even walk to get into your car is easy with an Andatech AlcoSense personal breathalyser. With a one-button operation, an AlcoSense breathalyser is highly accurate with a fuel cell sensor that provides in seconds a BAC reading to three decimal places and an accuracy of +/-.005%. Like they did during the AFL Grand Final weekend, Victoria Police are sure to have a blitz on, especially around the Melbourne Cup ‘long’ weekend. As part of Operation Scoreboard when the Grand Final was held, the police removed 215 drink and 194 drug drivers from the roads. All Alcosense personal breathalysers are slim and lightweight and fit into the palm of your hand. Prices start from just $219, which is a low-cost and valuable insurance policy that takes the guesswork out of knowing your BAC reading — before the police pull you over to test it for themselves. AlcoSense breathalysers come with a lifetime guarantee*. www.andatech.com.au Ends Note: BAC refers to blood alcohol concentration or blood alcohol content and describes the percentage of alcohol present in an individual’s bloodstream at a particular point in time. It is the key variable that determines whether law enforcement can legally arrest a driver for impairment. * A three-year warranty is extendable up to a lifetime as long as the unit is calibrated every six months. This is provided under the ‘AlcoSense Guarantee’, which applies to all Andatech breathalysers. https://www.andatechdistribution.com.au/pages/alcosense-guarantee About Andatech: Andatech is a 100% Australian owned company that designs, supplies, supports and services safety and wellness products including high quality alcohol and drug testing equipment, and air quality products. The company has the widest range of Australian Standard-certified breathalysers in Australia, which are designed for personal use, in workplaces, at hospitality venues (wall mounted) and as car interlock devices. Drug testing kits cover saliva and urine testing of 7 drug groups providing error-free results. Air quality products include dehumidifiers, air purifiers, humidifiers and aroma diffusers. https://www.andatech.com.au/ Media enquiries: Wendy McWilliams, WMC PR, T: 03 9803 2588 / 0421 364 665 E: wendy@wmcpr.com.au Selection of high res photos available. Thoroughbred ownership for all one step closer: miRunners launches industry-first community partnership program, Geelong Racing Club first partner 2018-08-30T22:20:54Z thoroughbred-ownership-for-all-one-step-closer-mirunners-launches-industry-first-community-partnership-program-geelong-racing-club-first-partner Geelong/Sydney, 31 August 2018 - MiRunners, the organisation making premium thoroughbred racehorse ownership affordable, accessible and easy for everyone, is announcing a new partnership with Geelong Racing Club to offer units in its seventh two-year-old to the greater Geelong community. The announcement will be made on Sunday at Geelong Racing Club’s Father’s Day meeting. The partnership is the first in a new program miRunners will take around the country, with discussions already under way with organisations, sporting codes, businesses and State racing authorities. For the Geelong Racing Club, this new initiative is important: it creates a new opportunity for everyone in the Geelong area to form new ties within the community in which it operates, and to make racing more personalised, engaging and a year-round experience for everyone in the community. What’s on offer for the Geelong community The Geelong community thoroughbred will be Not A Single Doubt X Countess Dehere, miRunners’ seventh horse, which will be trained by Troy Corstens out of his Malua Racing Team Corstens operation. The filly will be based at Geelong racecourse. MiRunners buys premium-level yearlings and then, without markup, offers ownership in these young thoroughbreds as 1,000 units. MiRunners bought Not A Single Doubt X Countess Dehere at the 2018 Inglis Classic Yearling Sale for $198,000 from Raheen Stud in Queensland. Each unit therefore costs $198, plus a fee of $15 per month to cover all costs . If more than one unit is bought, the monthly fee drops to $5 for the second unit on. Units in Not A Single Doubt x Countess Dehere will be available for purchase from Sunday 2 September at geelong.mirunners.com. Unit owners in Not A Single Doubt X Countess Dehere get a number of benefits. Being a community-owned horse, they will choose the filly’s name, and influence and choose the design of her racing silks, which will also carry unique community branding. As with other owners of other miRunners horses, they will also meet her at special events, receive a certificate of ownership, get weekly video updates from Troy Corstens and the Malua Racing team, have access to a private area at race meets, share pro rata any prize money won, and share in the proceeds of her sale at the end of her career. Trainer Troy Corstens Troy Corstens’ first involvement with a major winner was Triple Group 1 winner Helenus.  He purchased him as a yearling and enjoyed success with his father Leon, training the colt to the 2002 Caulfield Guineas and VRC Derby. His next major Group 1 horse was the international hero Starspangledbanner. Another Group 1 winner for the stable was Awesome Rock in the 2016 VRC Mackinnon Stakes. The most-recent major winner for Troy was Spring Choice in the Port Adelaide Guineas and latest Group 1 winner was Montoya's Secret in the ATC Storm Queen Stakes.Troy is a regular entrant in Victoria’s top-trainer lists. He is known for his judgment of promising future stars, able to see the early potential in a horse as evidenced by current youngsters such as Thrillster and Really Swish. Troy Corstens’ total career winnings to date are $10,154,854. He has 226 career wins to his name, including two Group 1 wins.Quotes from Steve Brown, Director, miRunners “Our industry has to continue to innovate, or we face threats around relevance, especially to future generations. We have to create new ways to engage as many Australians as possible in this wonderful sport, with something that lasts beyond a day at the races. Shared ownership of premium level thoroughbreds, trained by Australia’s leading trainers, creates a new connection with the public, and new foundations for the long-term future of our industry. “This announcement with Geelong Racing Club is the next step, and is the first of what will be a range of community organisations that we will partner with in the future. We’re building on the success we’ve had with our first six yearlings, four of which are already sold-out. Units in these six horses have been bought by individuals right across Australia. Now we’re creating a community focus for units in horse number 7, Not A Single Doubt x Countess DeHere , anchored by the Geelong Racing Club. “We’re working with organisations within the industry, such as Geelong Racing Club, and organisations outside the racing industry, including football clubs, community groups, even charities. MiRunners will create new benefits for new community partners, and new ways to connect with these diverse audiences, across the Australia and potentially overseas. “What’s unique in being a miRunners owner is the experience. It starts from the moment you buy your first unit, you become totally involved in the progress and welfare of the horse, you see unique insights available only to you as an owners, you form new friendships with your co-owners, and the value extends far beyond a day at the races. For our community partners, it’s a unique way to bond with the animal and additionally form new community bonds.” Quotes from Peter Murrihy, President, Geelong Racing Club “This is a great opportunity for everyone in the Geelong area to become more-involved in premium horse racing, and it forms part of the program Geelong Racing Club has, to continually form new ties with the community we operate in. “Our partnership with miRunners allows the people of Geelong, and others, to have a great way to be part of the sport, with a very small financial outlay. Previously available only to the wealthy, having a community thoroughbred of this quality to offer to hundreds of future owners is a great initiative. It’s so important for our sport to involve the public beyond attending one or two races each year, and it’s so important that our community can engage with our club on multiple levels. This is about creating new interest in premium thoroughbred racing at the grassroots level.” Quotes from Troy Corstens, trainer “MiRunners is a fantastic concept, and I’m very proud to be part of it. MiRunners is about making thoroughbred ownership possible for everyone, but it’s also about making great young horses available to us trainers. Without miRunners I would not have this opportunity to work with and develop such a promising filly. She has both type and pedigree, and that’s unusual and special. To bring her on for everyday Australians who will become her owners will be fantastic. “I love everything about racing - the horses, of course, and the people I work with, the owners, and that you mix with everyone from millionaires and even royalty from around the world to your mates in the space of a few minutes. Thoroughbred racing is a great leveller, and we need everyone to be part of our industry!” Quotes from Mick Malone, Head of Bloodstock, miRunners “This filly has really developed since we purchased her back in February. She has a beautifully fluent action, big strong forearm and gaskins, great depth of hip, and lovely short cannons. Her attitude towards all aspects of her work has continued to impress all that work with her. She handled the breaking and learning stage really well, and has filled out beautifully.  Her sire Not a Single Doubt is without question one of Australia’s most sought-after sires. We are very excited by her rapidly growing potential.” Ends. MiRunners is at: https://mirunners.com/ https://www.instagram.com/mirunnersdotcom/https://twitter.com/miRunnersDotCom https://www.facebook.com/miRunnersDotCom For more information, contact: Alan Smith, Digivizer, 0404 432 700 Welcome Zoushack! Fourth miRunners thoroughbred named by owners 2018-08-14T01:59:14Z welcome-zoushack-fourth-mirunners-thoroughbred-named-by-owners-1 Sydney, 14 August 2018 - The miRunners stable of six two-year-old thoroughbreds continues to develop and grow. And their owners are enjoying being able to name the horses in which they have units, part of the ownership experience that also includes weekly updates from trainers, day-visits to their horses’ stables, new friendships, and a shared passion for the horses themselves. Following public nominations that saw over 750 names entered, the list was whittled down to a top-30 with owners then voting for the winning submission.The winning name is: Zoushack.A merger of the names of the colt’s sire (Zoustar) and dam (Shack), it’s a name that rolls off the tongue, and pays homage to the colt’s impressive sire.Zoushack is a 2016 colt trained by David Hayes and bought by miRunners in January’s Magic Millions for $275,000. As with all miRunners horses, ownership was split into 1,000 units – each costing $275 in Zoushack’s case (with a monthly fee of $15 to cover stabling, training and veterinary care).With Zoushack sold out, units are still available in two other horses: Rubick x Slainte (trained by Bjorn Baker) and Your Song x Sheeznodoubt (trained by Tony Gollan).The owner who submitted the winning name first was Scott Hogg, who has a family history of ownership.“Dad brought me into racing at a young age: he owned standard-bred horses for harness racing and while I’ve grown up as a racing person, I’ve never had the chance to own horses,” explained Scott.“I saw the miRunners concept and instantly liked it: I don’t want to outlay much money but I want to have interest in a runner. For me, the money is irrelevant: I’m in this for the thrill of the racing.“My wife and I have a unit each: she owns a unit in the Shezawitness filly while I have the Zoushack colt. My parents send me email updates from their horses and I send them the email updates on our horses and it’s great fun: the difference is we’re not paying as much as our parents!“The experience is awesome, we tell everyone that we’ve got two cats, two dogs and two horses!” Steve Brown, founder of miRunners, said, “It’s always a tremendous moment when owners get to name their horses, and we’re very excited that four of our six young thoroughbred are now registered with their own names.  With nearly 2,000 owners, miRunners is a wonderful community of like-minded lovers of race horses. It’s an exciting new experience for people who have not been involved in racing before.” Units in miRunners thoroughbreds can be bought only at  mirunners.com. Ends. MiRunners is at: https://mirunners.com/ https://www.instagram.com/mirunnersdotcom/ https://twitter.com/miRunnersDotCom https://www.facebook.com/miRunnersDotCom For more information, contact: Alan Smith, Digivizer, 0404 432 700 Love racehorses? Now everyone can afford to own a share. Come to Tony Gollan’s Brisbane stables on Sunday 26 August to discover a new thoroughbred ownership experience 2018-08-06T03:13:15Z love-racehorses-now-everyone-can-afford-to-own-a-share-come-to-tony-gollan-s-brisbane-stables-on-sunday-26-august-to-discover-a-new-thoroughbred-ownership-experience Sydney, 6 August 2018 - MiRunners, the company making thoroughbred racehorse ownership affordable and easy for everyone, is holding a special event for prospective new owners on Sunday 26 August at Brisbane-based racehorse trainer Tony Gollan’s stables. Tony Gollan will be showing young horse Your Song x Sheeznodoubt  to members of the public, who will be able to have their photos taken with the horse, talk to its handlers and Tony Gollan about the young filly’s training progress and about the miRunners racehorse ownership experience, and buy a unit in the young racehorse.  Almost 2,000 Australians have done so already, including from the Brisbane suburbs of Carina Heights, Stafford, Wavell Heights, Wynnum, Carindale and Sherwood. MiRunnners is a new way to become part of the sport of kings and queens - without having to pay the hundreds of thousands of dollars that have been the traditional asking price to own a racehorse. MiRunners creates 1,000 units in each yearling it buys, and offers these units at 1/1000th of the horse’s original purchase price. MiRunners has six horses, with four already sold-out and two with units still available. Units in Tony Gollan’s horse cost just $275 each, plus a monthly fee of $15 to support the care, management and training of each horse. It’s a premium ownership experience available to everyone, from mothers and fathers to friends and families. All six miRunners horses, which are stabled around Australia,  are being trained by some of Australia’s best-known trainers, including Gai Waterhouse, Kris Lees, David Hayes, Mick Price and Bjorn Baker, in addition to Tony Gollan. And miRunners has close connections with the Queensland thoroughbred industry: Your Song x Sheeznodoubt and miRunners’ other five yearlings were all bought at the Gold Coast’s annual Magic Millions auctions in 2017 and 2018. MiRunners’ open day is at Gollan Stables, Barn 13-16, Racecourse Village, Eagle Farm Racecourse, on Sunday 26 August , from 9am. The day is free. Anyone buying a unit on the day will have their first monthly fee waived. Simply register to attend at www.eventbrite.com. For more information on miRunners, and on how to buy a unit in a thoroughbred racehorse, go to https://mirunners.com. Ends. For more information, contact: Alan Smith, Digivizer, 0404 432 700 Photos available on request. Interviews can be set up with existing miRunners owners based in the Brisbane area. Not A Royal Doubt: the newest name in the miRunners stable, joining Saganaki and Shezawitness, and three other two-year-olds 2018-07-25T05:34:59Z not-a-royal-doubt-the-newest-name-in-the-mirunners-stable-joining-saganaki-and-shezawitness-and-three-other-two-year-olds Sydney, 25 July 2018 - It has been an exciting day for owners of the third miRunners horse, with another new name that will be on everyone’s lips in future two-year-old thoroughbred races: Not A Royal Doubt. The name combines elements from the filly’s sire, Not A Single Doubt and dam, Royal Pageant. Over 400 names were entered by the public, with miRunners owners voting on a short-list of 30. The owner who submitted the winning name first was Neil Todd, a self-confessed novice when it comes racing and thoroughbred ownership. Not A Royal Doubt is a 2016 filly in very good hands - she’s being trained by Gai Waterhouse and Adrian Bott. Bought for $275,000 at the Gold Coast Magic Millions in January of this year, she’s one of six yearlings and two-year-olds currently in the miRunners stable. As with all miRunners horses, 1,000 units in Not A Royal Doubt were created and offered for purchase to the public. The unit price is set at one-thousandth the purchase price of the horse, without markup - in this case $275 per unit. Owners also pay $15 per month to cover veterinary fees, management, training and stabling (and this fee drops if multiple units in the same horse are bought). Not A Royal Doubt sold out in June this year, to 515 individuals buying one or more units. It’s the third to be named, after Saganaki and Shezawitness. Saganaki placed a strong second over 1250m in his recent outing at Taree.  Zoustar x Shack is the next to be named. Units in Rubick x Slainte (trained by Bjorn Baker) and Your Song x Sheeznodoubt (trained by Tony Gollan) remain available. Steve Brown, founder of miRunners, said, “As with the majority of our owners, Neil is a first-timer, and had never thought he would own, let alone name, a premium race horse. With nearly 2,000 owners, miRunners is a wonderful community of like-minded lovers of race horses. It’s an exciting new experience for people who have not been involved in racing before.” Australians, from Manly to Perth and from Darwin to Launceston, have bought one or more units in one of more of the six horses now owned by miRunners. Ownership is just a click away by mobile phone or laptop, at mirunners.com. Ends. MiRunners is at: https://mirunners.com/ https://www.instagram.com/mirunnersdotcom/ https://twitter.com/miRunnersDotCom https://www.facebook.com/miRunnersDotCom For more information, contact: Alan Smith, Digivizer, 0404 432 700 Businesses Are Investing in Technology to Improve Customer Experience, but Many Are Still Falling Short of Giving Customers What They Want 2018-06-06T22:06:57Z businesses-are-investing-in-technology-to-improve-customer-experience-but-many-are-still-falling-short-of-giving-customers-what-they-want Nearly two-thirds (60%) of respondents in Australia say more work is needed by companies to improve their online experience Customer experience (CX) ratings vary by vertical with hospitality leading the way globally More than half of all respondents think machine-to-people interactions will improve CX Australian consumers still believe they will have the better customer experience in a physical location than an online store A new Mitel® (Nasdaq:MITL) (TSX:MNW) survey of 5,000 adults from Australia, the United States, UK, France and Germany indicates a measurable disconnect between the advancements organisations think they are making to deliver exceptional customer experience and how customers actually view their commercial interactions. Specifically, less than half of respondents believe the technology needed to deliver the perfect online buying experience is available. This stands in stark contrast to findings of a previous Mitel survey in which 90 percent of IT decision-makers optimistically reported progress in improving customer experience through the use of technology. While a clear sign of the growing pains associated with digital transformation initiatives underway globally, the new survey also uncovers an opportunity for technology to play a key role in defining and keeping pace with changing buyer behaviour and preferences. In fact, over half of those surveyed believe machine-to-people interactions will positively transform the customer experience (51% in Australia). Vertical Visionaries, Leaders and Followers As customer experience becomes increasingly critical for businesses to remain relevant and compete, Mitel’s survey shows differences in customer satisfaction across vertical industries. Growing use of cloud communications and applications, combined with emerging technologies like the Internet of Things (IoT), artificial intelligence, chatbots, and natural language processing (NLP), are creating new ways for companies to nurture and build customer relationships. Winning companies will be those that are able to differentiate their brands by delivering seamless experiences across physical and digital environments, devices and channels. Currently, some segments are doing better than others. Hospitality leads the charge: Hospitality management knows the first stop on the itinerary for today’s travellers are online review sites. Before booking a trip, consumers want to hear what others have to say. In fact, it’s a near-universal activity. Given the impact reviews can have on average daily room rates, it’s no surprise this industry takes customer satisfaction seriously, receiving top marks among those surveyed. Australians also responded with high satisfaction rates (41%) with regards to their online experience with hospitality providers. Physical retail isn’t dead, but the customer experience is: More than 60 percent of shopping done by respondents still takes place in a physical store, though that number is shifting. When asked about the challenges faced by today’s brick-and-mortar retail outlets, three out of five respondents say the fact retail stores are struggling has more to do with the customer experience they provide, not products. While Australians are currently shopping in physical stores at much higher levels (74%) they agree with their global counterparts that customer service just doesn’t exist anymore. A seamless omnichannel approach is critical for this market, where more than one-third (36%) of Australian respondents note they make purchasing decisions based on the experiences brands provide versus the products and services offered. Chatbots can be used to manage simple tasks, while IoT and team collaboration tools open up new avenues for communications across media, whether it’s voice, email, SMS, web chat, social media or a website. Speed is the game in sports and entertainment: In the fast-paced world of sports and entertainment, immediate and clear communication is a necessity. Forty-nine percent of Australian respondents point to simplicity and speed as the most important factor in a good customer service experience, slightly higher than the global average (45%). Availability vital in healthcare: Healthcare organisations receive the lowest marks from respondents in all countries when it comes to customer service. Australian respondents, in particular, say availability and 24/7 service (40%) is the most important feature they look for from healthcare services, followed by simplicity and speed (36%). Additional insights from the data indicate: Bots, AI and machines can fill the customer service gap: Consumers appear to be increasingly comfortable with machine-to-people interactions when shopping online, with over 78 percent of Australian respondents saying they are satisfied dealing with automated processes. Most do not want to interact with a person while shopping online unless the service is very complicated, or they are having trouble finding the product or service they need. Half of Australian consumers and over 60 percent of U.S. respondents say if they could shop without speaking to a person, it would be a good thing. Even so, physical retailers need to balance the use of technology. Consumers do expect people to efficiently help them when shopping in a physical storefront. Mobile reigns supreme in the United States; Australia favours in-store: Of all respondents, U.S. and Australian consumers shop most frequently during a typical week. There are also notable differences by country regarding how and where consumers shop. U.S. respondents reach for their smartphone and use apps; Britons like shopping online via their tablets; French shoppers most often use their laptops; Germans are more likely to use a desktop computer; and Australians prefer a physical store location (74%). In Australia, brands can’t be complacent about improving their online presence. While more Australians still prefer buying goods and services in physical stores, more than two in five (42%) say they want to shop even more online, and just one in ten Australians (9%) say they don’t like shopping online at all. Seven in ten Australians (71%) say overall, shopping online is more convenient than shopping in a store. To meet this growing demand for online services, and the change taking place in consumer behaviours and expectations, brands need to consider a greater level of consistency across both the online and physical experience for their customers. Mitel’s study is the latest in its Business Insights Survey Series, which builds on previous research from August 2017 where more than 75 percent of IT decision-makers said they planned to tie together devices, emerging technologies, and communications and collaboration capabilities within two years to enable machine-to-people interactions to improve customer experience. This body of work expands on the concept established by Mitel in 2016 of “Giving Machines a Voice” to enable IoT and other machine triggers to launch real-time communications workflows that can improve how companies work and collaborate. Exploring a different angle, this survey examines how consumers view customer experience in shopping for goods and services across market segments, including retail, hospitality, sports and entertainment, health care, financial services and utilities. For more results and a closer look at regional or country-specific data, download the white paper. Quotes “As physical and digital worlds begin to seamlessly intersect, how effectively a company serves its customers across both domains determines tomorrow’s winners and losers,” said Jon Brinton, Senior Vice President of Customer Experience Solutions at Mitel. “By supplementing existing applications and investments with new technologies such as AI, team collaboration and IoT, companies can better communicate and collaborate internally and externally and begin to proactively deliver the level of customer experience buyers expect.” “The data shows no matter where you are in the world, customer experience matters—bottom line,” said survey administrator Regina Corso of Regina Corso Consulting. “In order to truly connect with customers on their own terms, organisations must look for new ways to balance technology investments with personalised customer service. Those that are able to navigate this balance will go on to build strong brand loyalty with their customers, helping them succeed in today’s highly competitive purchasing environment.” Additional Facts Mitel has been recognised as a Leader in the Gartner Magic Quadrant for Unified Communications for four consecutive years. Synergy Research Group has confirmed Mitel’s position as the #2 unified communications as a service (UCaaS) vendor worldwide. Mitel hosted cloud solutions are trusted by more than one million global subscribers. Related Materials Download the “Giving Machines a Voice” white paper Download the "Customer Experience for Dummies" e-book. Read the guide on "5 Steps to Increase Revenue Through Customer Experience." Download the "Digital Transformation for Dummies" e-book. About Mitel A global market leader in business communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com/en-au and follow us on Twitter @Mitel_AU. Contact Information PR agency contact Martin Aungle Explore Communications +61 (0)415 917 381 maungle@explorecomms.com.au Media – EMEA & APAC Sandrine Quinton +33 (0)130-964-301 sandrine.quinton@mitel.com MiRunners at Magic Millions to make top-class thoroughbred ownership mainstream for even more Australians 2018-01-09T05:23:21Z mirunners-at-magic-millions-to-make-top-class-thoroughbred-ownership-mainstream-for-even-more-australians Sydney, 9 January, 2018 - MiRunners, the startup company making thoroughbred racehorse ownership affordable, accessible and easy for every Australian, is at this week’s Magic Millions yearling sales event on the Gold Coast. MiRunners bought its first yearling Saganaki (by Real Saga from Cubism) at last year’s Magic Millions event, and then created 1,000 units to offer to the public from June last year. All 1,000 units were purchased online by 400 individual owners - 70% of them via a mobile device. With a purchase price of $165,000, each unit cost just $165 - a price most Australians can consider. A small monthly fee (capped at $15 per month for the first unit bought, dropping to $5 per month for each subsequent unit) covers training, veterinary fees and technology expenses. Interest ahead of this week’s auctions has been high: the majority of priority access vouchers have been purchased for the next horse, by over 320 Australians from every walk of life. Steve Brown, co-founder of miRunners, explains how miRunners’ success benefits the thoroughbred industry as a whole: “We’ve made horse ownership affordable, accessible, and simple, with just a few clicks either on our mobile app or the purchaser’s laptop. There are no hidden costs, and no mark-ups. “Central to our success is the premium ownership experience every owner enjoys. Our proprietary technology lets our trainers communicate every week with the hundreds of Australians who now share ownership, using live and recorded video direct from the trainer via app, text and email. So whether its breaking in, jump-outs, naming the horse, track work, swimming, or designing the silks, miRunners owners are deeply connected with their thoroughbred and its development from the moment they become unit owners. “This is a first for horse owners, and represents new thinking in the way this new generation of thoroughbred owners are engaged.” The future direction of the thoroughbred racing industry was much-discussed in 2017. Steve Brown: “For our industry to thrive further, exposure to top-class racing has to be mainstream rather than exclusive. The miRunners model and platform represent something new to offer more Australians, something  previously reserved only for those with high disposable incomes, and has tapped the enthusiasm the public has for premium thoroughbred ownership. Our approach, which allows everyone to choose their own affordable price point, addresses some of the challenges facing the future of thoroughbred racing. “Our model complements other initiatives being considered across the broader industry. And everyone wins - a new generation of owners, trainers, breeders, race clubs - pretty much anyone employed in this industry.” And the industry is taking notice. Luke Murrell, co-founder Australian Bloodstock Syndications, said: "The miRunners concept is fantastic. First-time owners really should dip their toe in the water and miRunners gives them the same thrill as a Melbourne Cup winning owner with very little financial risk.” Ron Gilbert , Vice Chairman of Aushorse Marketing, said: "Australia produces an incredibly high standard of product with its race horses. The industry also puts on some of the best shows on Earth with its racing carnivals throughout the nation. If miRunners makes this product accessible to the general population across the globe, at a price point that appeals to millions of people, then our industry would be mad not to get right behind miRunners.” ENDS. MiRunners is at: https://mirunners.com/ https://twitter.com/miRunnersDotCom https://www.facebook.com/miRunnersDotCom For more information or for an interview with miRunners, contact: Alan Smith, Digivizer, 0404 432 700 Pepper joins forces with St Kilda Football Club 2015-11-26T22:17:47Z pepper-joins-forces-with-st-kilda-football-club MEDIA RELEASE  27 November 2015 St Kilda Football Club has spiced up its corporate partnerships by announcing financial services provider Pepper Group Limited (‘Pepper’) as its new principal partner.     As one of Australia’s leading non-bank lenders, with a growing global presence, Pepper offers a range of consumer finance products and services, including home and car loans, and complements St Kilda Football Club’s existing line-up of exciting brand partners. Pepper’s relationship with ‘The Saints’ is in place for the next three years.   Patrick Tuttle, Co-Group CEO of Pepper, said: “As a founding club of the Victorian Football League, St Kilda has a strong heritage in the AFL and Pepper is excited by the opportunity to be associated with such an iconic Australian sporting organisation.    “As a club, The Saints proudly supports ambition, celebrates achievements and encourages all who are connected with it to aspire to its philosophy of ‘How I Want To Be’. These values are mirrored in Pepper’s culture, where we believe that everyone deserves the help and guidance necessary to realise their personal and financial goals.”    St Kilda Football Club CEO, Matt Finnis, welcomed Pepper Group to The Saints: “There is so much positivity surrounding our club and having an international business like Pepper join us and commit to being part of the journey we are taking is fantastic.” Pepper is seeking to boost awareness of its brand in key AFL states nationally and in particular, Victoria. The loyal St Kilda fan base represents the type of customers Pepper typically works with to help them get ahead in life, whatever their circumstances.    As part of the partnership announcement, Pepper will also unveil its new consumer-facing brand ‘Pepper Money’, which will be introduced over the course of 2016.     Commenting on the new brand, Pepper’s Co Group CEO, Mike Culhane said: “Following an extensive, and ongoing, period of acquisition, growth, and an ever-expanding suite of lending products, Pepper is embarking on a comprehensive rebranding exercise to better explain what products we offer to consumers.”   “To be named principal sponsor of St Kilda is a defining moment in Pepper’s story, bringing our brand to a wider audience of sporting fans in Victoria and across Australia, as well as expanding on our existing sporting relationships with the Western Sydney Wanderers and as naming rights sponsor of Pepper Stadium.”   Pepper is the only financial services brand to be associated with St Kilda and shares the principal partnership role with Dare Iced Coffee.    Ends    For more information, please contact DEC PR on behalf of Pepper Group: Joanne McIntosh or Sarah Bullen  02 8014 5036 | pepper@decpr.com.au    About Pepper Group Pepper Group (“Pepper”) is Australia’s largest non-bank residential mortgage lender (as measured by total assets under management), is a leading provider of specialty residential mortgage and consumer financing, and a highly experienced third-party loan servicer and asset manager. Pepper is listed on the Australian Securities Exchange (ASX:PEP) Worldwide, the Group currently has approximately A$36.8 billion of loan and lease assets under management (comprising prime and specialist residential mortgages, commercial mortgages, equipment leases, small business loans, consumer loans and car loans).  Pepper Group now comprises approximately 1,400 employees worldwide and has offices in Sydney, Parramatta, London, Dublin, Shannon, Madrid, Singapore and Seoul. Since establishing itself as a specialist residential mortgage lender in the Australian market in March 2001, Pepper has originated more than A$5.7 billion of specialist residential mortgages in Australia. It also commenced originating commercial auto & equipment finance in April 2013. In August 2011 Pepper acquired GE Capital’s Australian and New Zealand mortgage lending businesses, which comprised a portfolio of approximately A$5.0 billion of Australian and New Zealand residential mortgages. This transaction was one of the largest whole loan transactions in Australian history. Pepper’s current wholesale funding partners in Australia include Commonwealth Bank of Australia, National Australia Bank and Westpac Banking Corporation. In addition to lending and servicing its own residential mortgage and consumer finance portfolio, Pepper provides third party primary and special servicing across various types of mortgages, leases and unsecured loan products. Pepper is jointly led by Co-Group Chief Executive Officers, Mike Culhane and Patrick Tuttle. Mike and Patrick are focused on ensuring Pepper continues to leverage its core credit underwriting and loan servicing expertise both in its home market of Australia and other underserved markets in Europe and Asia. Pepper is regulated by the Australian Securities & Investments Commission (“ASIC”) in Australia. Pepper Finance Corporation (Ireland) is regulated by the Central Bank of Ireland (CBI) in Ireland. Pepper Savings Bank is regulated in South Korea by the Financial Supervisory Service (FSS). Pepper is ranked by S&P as a “STRONG” Residential Loan Servicer and is included on S&P’s Global Select Servicer List. Celebrate This Year's Melbourne Cup Day At The Star 2015-10-22T23:13:58Z celebrate-this-year-s-melbourne-cup-day-at-the-star The Star will be buzzing with fashion and the pulse-quickening excitement of thoroughbred racing with a range of premium dining and entertainment experiences on offer to celebrate the race that stops the nation. Racegoers can choose from three decadent dining options at The Star’s signature restaurants, including Osteria Balla Manfredi, Sokyo and BLACK by ezard, each with bespoke menus for the iconic event. For the full trackside experience, 24/7 Sports Bar is the place to catch all the excitement of every race live, with a full TAB, huge LED screens, food and beverage specials, plus a beverage and canapé package available. Or settle in at Cherry for a three-hour package of gourmet canapés, desserts and premium drinks. To keep the excitement going, head to Rock Lily for an unforgettable live performance from ARIA-nominated DJ duo Bombs Away. For those looking for casual dining, Pizzaperta, Fat Noodle, Garden Buffet and Food Quarter will all offer Melbourne Cup specials. Melbourne Cup lunch packages and offers include: SOKYO Sokyo Executive Chef and Japanese cuisine master, Chase Kojima will serve a lavish eight-dish share menu of seasonal fare, including house specialities miso kingfish ceviche, salmon tataki, dengakuman caramelized miso cod and more. The memorable set menu is $125 per person for a 1.00pm booking. OSTERIA BALLA MANFREDI World-famous chef Stefano Manfredi will delight with a superb four-course Italian menu, starting with fresh Sydney rock oysters and a glass of prosecco, followed by three delicious dishes finishing with a tempting chocolate tart dessert. The set menu is $135 per person for a 1.00pm booking. BLACK BY EZARD  Sip on a flute of NV Moët & Chandon Brut Imperial on arrival and take in the beautiful Sydney Harbour views in one of Sydney’s finest steak houses. Indulge in a three-course menu featuring mouthwatering grain fed beef striploin, fresh seafood, complimentary side dishes and a delicious dessert. The exquisite three-course menu is $165 per person for a 1.00pm booking. PIZZAPERTA Take in the spring air with alfresco casual Italian fare at Stefano Manfredi’s Pizzaperta and enjoy a Melbourne Cup inspired ‘horseshoe’ pizza with blonde base, mozzarella and bresaola with rocket salad, parmesan and lemon dressing for $20. Add two glasses of Italian bubbly for $40. FAT NOODLE Get into the racing spirit at Luke Nguyen’s famed Fat Noodle with select beverage specials and two bespoke Melbourne Cup dishes including grilled hoisin quail with baby watercress and cherry tomato salad for entrée ($18), and Vietnamese classic sautéed jumbo king prawn and scallop with spiced cinnamon, asparagus, served with jasmine rice ($32). GARDEN BUFFET Garden Buffet boasts an elaborate all-you-can-eat smorgasbord including a glass of sparkling wine on arrival and one dozen oysters to start for $49 per person; $20 per child (5- 12 years) including unlimited soft drinks. Bookings from 11.30am. FOOD QUARTER The Star’s Food Quarter will offer unmissable specials including prawns and fresh oysters with shallot vinaigrette ($20), chilli prawn spaghetti with tomato sauce ($18.50) and prosciutto pizza with salsa verde ($16). BARS 24/7 SPORTS BAR Open all day with food and drink specials from 12.00pm to 6.00pm, 24/7 Sports Bar will impress with big screens and full TAB service, along with a drink and canapé package for up to eight people including cold seafood, an antipasto platter and assorted hot canapés with a choice of one bottle of NV Moët & Chandon champagne or 24 beers. CHERRY One of Sydney’s most stylish cocktail lounges, Cherry is set to be a winner on Melbourne Cup Day with a fabulous three-hour package including gourmet canapés, desserts and premium drinks for $125 per person between 1.00pm and 4.00pm. ROCK LILY Rock Lily is set to bring the house down for this year’s Melbourne Cup official after-party with a live performance from ARIA-nominated DJ duo Bombs Away, plus Dan Absent and Suite AZ. Great for groups, Rock Lily is the place to dance the night away until late, with drink specials available from 12.00pm to 5.00pm. For more information, please visit www.star.com.au/melbournecup. For reservations, please call 1800 700 700. -ENDS- For media enquiries, please contact: Sarah Shields | Access | 02 9292 7007 | 0408 283 091 | sarah@accesspr.com.au Rachael McKenzie | Access | 02 9292 7011 | 0433 890 127 | rachaelm@accesspr.com.au About The Star The Star is Sydney’s only world-class casino and entertainment destination. The Star offers award-winning chefs and restaurants, luxury hotel accommodation and serviced apartments, a 13-room day spa, an international designer retail collection as well a world-class casino and international nightclub Marquee. The $100 million Star Event Centre is a stateof- the art multi-use venue and has hosted more than 250 events since opening in January 2013, including The AACTA Awards, The ARIA Awards, The Premiere of World War Z, charity events for the Starlight Foundation and Thomas Kelly Foundation and international talent such as Ricky Martin, Seal, Cold Play and Alicia Keys. For more information or enquiries, visit www.star.com.au or call 1800 700 700. Melbourne Racing Club Takes the Lead with Task Retail Technology 2014-08-18T00:36:46Z melbourne-racing-club-takes-the-lead-with-task-retail-technology MELBOURNE, Australia – August 18, 2014 – Task Retail Technology (TASK) today announced it has won a competitive tender for an extensive overhaul of the Melbourne Racing Club’s (MRC) existing Point-of-Sale (POS) software and associated infrastructure systems. Melbourne Racing Club awarded TASK the tender due to its ability to incorporate widespread functionality into the one solution, as well as the ability to innovate and customise features to meet MRC’s needs.   “We felt TASK was always looking towards the future as we were,” said Warren Horton, Chief Financial Officer of the Melbourne Racing Club.“TASK’s xchangexec solution is not just a POS system, but also offers the capability of the Club to move to a fully integrated customer relationship management and loyalty management system, with a sophisticated and scalable POS solution and real-time inventory management.” TASK’s xchangexec will be housed on a dedicated MRC server in the TASK cloud. Other decision-making criteria included xchangexec’s potential for complete integration with MRC’s existing Ungerboeck Software Events and Financial Management System (EFMS) and its superior reporting and usability. “The team at TASK thought about ways to meet our requirements and looked for a solution that would meet the Club’s current and future needs,” said Mr. Horton. To ensure MRC invited the most innovative technology companies into the tender process, they enlisted the expertise of an external consultant and industry expert. Six companies participated, a combination of large multinationals, including Micros and InfoGenesis, as well as local innovators including TASK. On July 5, Caulfield Racecourse went live with 87 xchangexec POS terminals across the facility. Phase two includes digital signage and menu board upgrades across all the MRC’s restaurants, bars and food service areas, “Caulfield is the first of our facilities to be overhauled. Once we deliver on the offering at our Caulfield facility we will begin at Sportingbet Park,” Mr. Horton said. “We have had an extremely positive relationship with the TASK team. They were there on day one, throughout the process and on our go live date,” said Mr. Horton. “The support since the go-live date has been outstanding.” “TASK was pleased to be invited to the tender process and we were able to demonstrate the superiority of xchangexec and emerge as the front runner,” said Daniel Houden, CEO of TASK. “Our partnership with MRC is thriving and it is a pleasure to work, collaborate and innovate with the MRC team.” About Melbourne Racing Club The Melbourne Racing Club began its life as the Victoria Amateur Turf Club more than 135 years ago. Today it conducts approx. 82 race meetings annually across its three premier racecourses - Caulfield, Mornington Racing Club and Sportingbet Park. The Club employs upwards of 2,500 people during its Spring Racing Carnival.  Additionally the Melbourne Racing Club operates 13 clubs and pubs located across Melbourne. Follow the Caulfield Cup Carnival on social media via @melbourneracingclub on Instagram,@MRCTrackNews on Twitter and at facebook.com/Caulfieldracing. About Task Retail Technology Task Retail Technology (TASK) is a provider of innovative, transaction-based solutions to customers across the Retail, Hospitality, Casinos, Hotels and Quick Service Restaurant (QSR) industries. TASK’s award winning xchangexec™ suite of software delivers tangible, commercial benefits to its customers through an array of integrated solutions including point-of-sale software, business intelligence reporting and analytics, mobile application development, multi-media content design and CMS, interactive hardware and professional services. Winning innovation and a strong focus on customer service has driven TASK’s cross-industry and international growth, including expansion into New Zealand and USA. For more information visitwww.taskretailtechnology.com.   xchangexec™ is a trademark of Task Retail Technology Pty Limited "H. P.T.U." 2014-05-21T08:25:00Z h-p-t-u                                                                                                                                                                                                                                                                                   Ray Thyer " H. P.T.U. "        The only thing that the "I'm in again Parties" - you know the ones that go in when the other mob goes out and can't you hear them yell 'I'm in Again!'?          The only thing they create is H.P.T.U.- H  for HARDSHIP P    "   PAIN T    "   TAXES U    "   UNEMPLOYMENT           they have been in an out so many times they must be worn out and past their use-by date.            AUSTRALIA NEEDS A NEW ERA! "N.K.F.L." N   for NO MORE LOSS OF JOBS. K    "   KEEP MANUFACTURING IN AUSTRALIA F     "   FREE DOCTOR VISITS - REVERSE $7 FEES. L     "   LESS TAXES. IT CAN BE SO!  I KNOW HOW TO DO IT - THEY DON'T! KICK THEM OUT - JOIN "AUSTRALIA NEW ERA PARTY" I NEED 1650 MEMBERS NOW TO REGISTER MY PARTY! TIME IS SHORT!  Send me an email with "I wish to join" subject line to ray.thyer@bigpond.com for an enrolment form if you think you will make a SENATOR/ MEMBER OF PARLIAMENT/ STATE PREMIER/  LOCAL MAYOR. Send no money.   LIKE ME ON FACEBOOK.                                                                                                                                                                                                                                                               (    JOIN " AUSTRALIA NEW ERA PARTY" TODAY FOR A BETTER FUTURE! 2014-05-19T00:27:00Z join-australia-new-era-party-today-for-a-better-future JOIN "AUSTRALIA NEW ERA PARTY" TODAY! I need 1650 members to get my party registered - Let's make things happen together.  BLACK TUESDAY 13 BUDGET IMPOSTS  ARE ALL UNNECESSARY! - A RECIPE FOR DISASTER- THEY KNOW NOT WHAT THEY DO!  What lies ahead? Disease now for our children - no $7 - no vaccine! CRIME WAVE- If  no dole for six months. DEATH- If pensioners can't pay Co-payments. END - of Medicare- Medicare attacked. GST - now a big problem for all States - Gov slashed $1 Bn public hospitals funding! JOBS- 16,500 JOBS GONE! Jobs only for road and tunnel makers. MANUFACTURING- Assistance Packages cancelled. YOU- Higher taxes and levies. YOURS- Family Part A frozen part B cancelled at $180k. and MUCH MORE PAIN! BROKEN PROMISES BY TONY ABBOTT- he promised "I will not cut pensions or raise taxes" in 2103 electiond campaign. Our promised future in the budget is nothing more than "PIE IN THE SKY!"  This budget will bring pain and hardships to the majority of Australians. ENOUGH ALREADY! We deserve better, our families deserve better! You will only achieve a better future by joining "Australia New Era Party" TIME IS SHORT- Send an email with your name, email address and telephone number to ray.thyer@bigpond.com for an enrolment form. Don't send any money! Australia is in your hands. AFTER THE HYPE IT IS AUSTERITY BY THE BUCKET LOAD! 2014-05-15T11:11:00Z after-the-hype-it-is-austerity-by-the-bucket-load-1 AFTER THE HYPE THE REALITY IS AUSTERITY BY THE BUCKET LOAD! AFTER THE HYPE THE REALITY IS AUSTERITY BY THE BUCKET LOAD! I will reverse all these unnecessary budget imposts when my party "Australia New Era Party" is elected. Its all "Pie in the sky" accounting I know what to do to save Australia without such unnecessary imposts they obviously don't! ENOUGH ALREADY! Join now send an email to ray.thyer@bigpond.com with "I wish to join" subject line. You deserve better, your family deserve better. Australia is in your hands. Cheers Ray Thyer. President.