The PRWIRE Press Releases https:// 2019-05-17T04:20:55Z ALPMA 2019 Australian Legal Industry Salary & HR Issues Results 2019-05-17T04:20:55Z alpma-2019-australian-legal-industry-salary-amp-hr-issues-results The 2019 ALPMA Australian Legal Industry Salary & HR Issues Survey reveals that, in addition to employment projections remaining positive (53% of law firms expecting to grow employment at their firms in 2019, compared with 42% in 2018), salaries have increased for most roles across the legal industry within Australia. In 2019,76% of employees are also likely to receive a CPI or above increase, with a further 79% of firms offering bonuses this year. 312 law firms across Australia provided information on salaries paid for 70+ legal positions (from Managing Partners, Lawyers and Graduates through to executive management, legal operations and administration roles), expected pay increases, employment structures and the key HR issues keeping law firm leaders awake at night. In addition to providing salary tables based on firm size, location and practice area new this year is an additional breakdown of salary data by location – capital city/regional – addressing the question of how much more do CBD lawyers receive and does it off set the lack of work-life balance that may be afforded to the more regional lawyers. “In relation to salaries, it is particularly good news for those working in West Australia law firms with 25-74 staff seeing the highest salaries,” said Emma Elliott, General Manager, ALPMA. “This might be an attraction and retention strategy that WA firms are having to use given their location”. With staff turnover rates remaining relatively consistent to prior years at 21% for lawyers and 26% for admin/support roles, Retention/Talent Management Strategies is not surprisingly identified as the top key challenge for legal firms, followed by providing regular feedback and mentoring & coaching, which are new entries on the HR challenges list in 2019. Other emerging issues in 2019 are managing mental health and managing innovation and change management. “Given the shortage of top talent in the legal industry, focusing efforts on retaining current staff always makes commercial sense,” said Ms Elliott, “I’d also urge law firms to have quite a robust training (or retraining) program in place to equip their lawyers with the skillset they need in the future.” Despite the industry being dominated by females, with 65% of all positions held by women, gender inequality remains an issue, with 40% of respondents believing there is a gender pay gap in the industry and continued under-representation by women amongst law firm partner ranks. While 58% of lawyers are female and women dominate all legal operational positions, they represent only 19% of equity partners and 38% of salaried partners at Australian law firms covered by the survey. “The perception of a gender pay gap is clear,” said Ms Elliott, “but while 40% of respondents believe there is a gender pay gap, 85% of respondents said there wasn’t one at their firm. 21% of respondents conducted a pay gap analysis in 2018 with mixed results, so there is clearly much work still to be done to understand this issue within legal firms.” Of the 21% of respondents who conducted a pay gap analysis, 76% found there was no gender pay gap, while 24% found there was, with gaps ranging from 1% to 20+%. Law firms with 75-149 staff were most likely to find gaps of between 1-5% (22%) or gaps greater than 20% (22%). Firms with 150+ employees were most likely to find gaps between 6-10% (25%) with 50% of results finding no gaps. “It seems that the smaller firms of 1-24 employees found the least gender pay gaps, with 94% finding no gaps at all,” said Ms Elliott. Only 18% of law firms have formal diversity and inclusion programs in place with work-life flexibility, gender equality and gender equality the most likely provisions to be included. Larger firms are more likely to have a formal diversity program and generally consider this to be a priority. Smaller Australian law firms generally lack the required staff to implement a formal diversity policy, do not have employees experienced in this field or do not consider this to be a major priority. “However, direct feedback from many law firms indicated that employment of new staff was based on merit, and that their firm was culturally and ethically-diverse through informal policies,” said Ms Elliott. Almost one-third (32%) of legal firms in Australia provide paid parental leave entitlements over and above government schemes to the primary care giver. The most common time period provided is 11 to 14 weeks, with almost half (48%) providing paid parental leave in excess of 11 weeks. Two out of 10 respondent law firms (21%) also provide additional parental leave to non-primary care givers, with most (89%) providing one or two weeks. “Given the proportion of females within the legal industry I’m surprised by the lack of paid parental leave policies in place at Australian law firms, that go over and above government entitlements. This is a clear attraction and recruitment strategy that is being overlooked by 68% of firms. This could easily set firms apart and give them a competitive edge in the war on talent” said Ms Elliott. Most firms offer flexible working arrangements with between 73-100% offering flexible working hours. Overall the report showed that permanent part-time positions largely remain stable again this year at around 20% of the opportunities on offer. Not surprisingly law firms with over 150 employees are leading the way and have the most alternate employment arrangements with only 65% of their staff employed on permanent fulltime arrangements. 19% are permanent part-time with a further 8% on contracted/temporary full-time arrangements. “In today’s legal landscape this flexibility of hours worked is almost a necessity however it doesn’t seem to have translated overall into more flexible working arrangements on an employment front,” said Ms Elliott. There was little movement in fee earner ratios in 2018, with Australian law firms employing 1.45 fee earners for every non-fee earner which was down slightly from 1.52 in 2017. Secretarial support is also servicing a decreasing number of fee earners with support ratios reported at 2.73. “Staffing ratios are not surprising this year and could be a reflection of a market shortage of experienced lawyers,” said Ms Elliott. For more information about the ALPMA Australian Legal Industry Salary & HR Issues survey and to purchase the report, visit https://www.alpma.com.au/Research/salary-survey/index.html   *** ENDS ***   About the ALPMA Australian Legal Industry Salary & HR Issues Survey Every year, the Australasian Legal Practice Management Association (ALPMA) is proud to produce a key remuneration tool for the Australian Legal Industry. ALPMA’s Australian Legal Industry Salary & HR Issues Survey provides an annual overview of salaries paid by law firms across the country. It is the largest and most comprehensive independent survey of salaries and other HR issues across Australian law firms. The survey is a key tool to assist ALPMA members and law firm business leaders to benchmark their remuneration strategies against similar firms, and to gain insights into the remuneration, HR and employment trends across the industry. In addition to salary data, the survey includes information about staff employment profiles, employment benefits, bonuses paid, employment and salary projections for the next 12 months, and HR issues facing law firms in 2019. Thanks to our research partners, Carlyle Kingswood Global, In2View Recruitment, KBE Legal Hub and u&u Recruitment for their contribution to make this study possible.   About ALPMA: The Australasian Legal Practice Management Association, (ALPMA) is the peak body representing managers and lawyers with a legal practice management role. ALPMA provides an authoritative voice on issues relevant to legal practice management. Members of ALPMA provide professional management services to legal practices in areas of financial management, strategic management, technology, human resources, facilities and operational management, marketing and information services and technology. For more information visit http://www.alpma.com.au Sydney Criminal Lawyers Criminal Law Scholarship established to encourage and support law students pursuing a career in criminal defence. 2019-05-16T14:24:23Z sydney-criminal-lawyers-criminal-law-scholarship-established-to-encourage-and-support-law-students-pursuing-a-career-in-criminal-defence The Scholarship, is open now, and is valued at $5,000. The successful applicant may also be offered Practical Legal Training placement with Sydney Criminal Lawyers.Investing in the future."We want to do more than just encourage those students with an interest in pursuing careers in criminal law, we want support them to actively get their career off the ground and a scholarship is an ideal way to do that," says Principal of Sydney Criminal Lawyers, Mr Ugur Nedim."As a firm, Sydney Criminal Lawyers has a strong interest in nurturing young talent. We know that our team benefits greatly from the freshness and enthusiasm of graduates who accept jobs with us, or partake in work experience. But more than that, over the long term, enabling young lawyers to pursue a career in criminal law simply ensures that the profession overall continues to thrive.""We see the scholarship as a way of not just giving back to the profession that has given us all very rewarding careers, but also as a way of investing in its future in a meaningful way - attracting the best, most talented people and facilitating their career pathway, along with seeking to continually improve and evolve what we do and how we do it, for the benefit of our clients and the wider community."About the scholarship.The Sydney Criminal Lawyers Scholarship will be awarded on the basis of academic merit - especially in criminal law-related subjects and applicants will also be judged on the quality of their overall application, including resume, covering letter and interview with the firm's principal."Criminal law is a demanding, but gratifying career," says Mr Nedim. "It tends to suit people who have strong advocacy, listening and communication skills, as well as a keen interest in the way the law impacts our lives," says Mr Nedim.How to Apply.Applicants must have Australian citizenship or Australian permanent residency and enrolled in their penultimate or final year in an LL.B, Juris Doctor or Legal Practitioners Admission Board course, or undertaking a Graduate Diploma in Legal Practice, in New South Wales or the ACT.To apply, email a covering letter, resume and academic record to Mr Ugur Nedim at un@sydneycriminallawyers.com.au. Include all contact information. Applications close at 11.59pm, 30 November 2019.Contact Sydney Criminal Lawyers: Ugur Nedim, Principal Lawyer, Sydney Criminal Lawyers, Museum Towers, Suite 503, 267 Castlereagh St., Sydney, NSW, 2000, Australia. Phone: +61 (0)2 9261 8884 Fax: +61 (0)2 9264 0880 E-mail: un@sydneycriminallawyers.com.au Source: www.sydneycriminallawyers.com.au/media-centre/media-releases/scholarship-to-encourage-students-to-take-up-criminal-law/ Gartner Says 40% Of Gen Z Employees Regret Accepting Job Offer 2019-05-15T01:47:21Z gartner-says-40-of-gen-z-employees-regret-accepting-job-offer 14 May, 2019 — A growing number of candidates are regretting their career decisions, according to business research and advisory firm Gartner, Inc. In 2018, 40% of Gen Z respondents reported that they would not repeat their decision to accept the job offer they had accepted and only 51% said they could see themselves having a long career at their organisation. Candidate regret leads to turnover, low engagement and low productivity; more than one-third of candidates who regret their decision intend to leave their position within 12 months. “To address this increase in candidate regret — and stem the ensuing issues with underperforming talent and/or high turnover — organisations need to better understand what Generation Z candidates want,” said Lauren Smith, vice president of Gartner’s HR practice. Gen Z candidates, those born from the mid-1990s to the early 2000s, are the first digitally native generation to enter the workforce and understand that innovation and change are a constant. To ensure they are staying relevant as technology and business processes advance, Gen Z workers are keen to leverage various types of development opportunities, from training programs and boot camps to continuing education. Data from Gartner’s Global Labour Market Survey found that in 2018, 23% of Gen Z candidates listed development opportunities as a top attraction driver, compared with only 17% of their millennial predecessors in 2013. Along with development opportunities, Gen Z candidates expect flexibility in their work arrangements. In addition to the ability to work from any location, these workers believe work should accommodate play and play should be incorporated in work. “With this latest crop of workforce entrants, we are seeing an increased focus on work-life integration and the ability to pursue interests simultaneously both in and out of the workplace,” said Ms. Smith. New Priorities Compensation is no longer a guaranteed method for keeping the young workforce in seat, according to Gartner. In 2018, 38% of Generation Z candidates said that they would leave a job because of compensation, compared with 41% of millennials in 2013. Gen Z candidates also differ from their millennial predecessors on seeking a defined career path. According to data from Gartner’s Global Labour Market Survey, in 2018, only 25% of Gen Z candidates listed future career opportunities as a top attraction driver when considering a job; in 2014, 34% of millennials felt the same way. Managing Differently “Given that today’s graduates are focused on learning and developing skills, employers looking to gain a career commitment from their Gen Z employees must ensure they offer these opportunities,” said Ms. Smith. “Our research shows that more than anyone, it’s an employee’s manager who influences the type of development an employee gets on the job.” In today’s digital age, graduates know they possess unique skill sets that are very much in demand and make up for a lack of experience. Management approaches must adapt to this new reality and shift from an “always-on” approach to a “Connector” manager approach. Connector managers foster meaningful connections for their direct reports to and among employees, teams and the organisation to develop an employee’s specific capabilities. Not only are managers crucial to ensuring their employees’ portfolio of skills stays relevant — a key concern of Gen Z — but they can improve the performance of employees by up to 26% and triple the likelihood that their direct reports will be high performers. “Employers who want to capitalise on the influx of Gen Z candidates into the labour market must consider how best to appeal to these individuals and reduce the desire for them to seek alternative career opportunities,” said Ms. Smith. About Gartner ReimagineHR Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, taking place October 28-30 in Florida. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held August 6-7 in Sydney, and September 18-19 in London. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at http://www.gartner.com/en/human-resources/human-resources-leaders. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Gartner Survey Shows CIOs in Australia and New Zealand Are Making Slow Digital Business Progress 2019-05-15T00:59:45Z gartner-survey-shows-cios-in-australia-and-new-zealand-are-making-slow-digital-business-progress Sydney, Australia, May 15, 2019 — While 30% of organizations in Australia and New Zealand (ANZ) are now starting to scale and harvest value from their digital investments, the remaining 70% are still evolving their digital business foundations, falling behind in rethinking business models, uplifting consumer experiences and shifting from project to product centricity, according to a survey from Gartner, Inc. The Gartner 2019 CIO Agenda Survey gathered data from 3,102 CIO respondents in 89 countries and across all major industries, including 161 respondents from ANZ. Brian Ferreira, vice president Executive Programs at Gartner, said digital resilience will be required for ANZ organizations evolving toward digital business maturity this year. “CIOs must step up to lead their enterprises through a year of predicted tightening economic conditions, competition from digital giants and political volatility. It’s more important than ever to maintain momentum during times of uncertainty, not only for digital business transformation, but also for long-term business viability.” According to the survey, digital initiatives are the highest priority for 25% of ANZ CIOs in 2019. Revenue/business growth is ranked second (16%), ahead of customer experience and cost optimization/reduction (tied for third at 10%). Cost optimization/reduction has jumped from No. 10 priority in ANZ last year to No. 3. Flat IT budgets The survey results indicate that transformation toward digital business is challenged by flat IT budget growth of 1.5% in ANZ in 2019, which is increasing less than the projected 1.9% inflation rate. This is compared with the 2.9% growth that CIOs globally expect this year. Flat IT budgets in ANZ will limit capacity to meet the leading CIO priority of digital initiatives. “The risk during these uncertain times with limited budgets is to make short-term investment decisions, which can slow or even reverse digital business transformation progress,” Mr. Ferreira said. “For those who stick to their plans and focus on the long-term vision, the returns will be there.” The top five areas in which ANZ CIOs will invest new or additional funding in 2019 are: business intelligence and data analytics (54%); cybersecurity and information security (40%); core system improvements and transformation (34%); cloud services or solutions (32%); and customer/user experience (31%). AI and analytics shape the CIO technology agenda The CIO Agenda survey indicates that disruptive emerging technologies will play a major role in reshaping business models in ANZ as they change the economics of all organizations. Twenty-seven percent of ANZ CIOs expect AI to be the most disruptive technology for their organizations in 2019, taking the top spot away from data and analytics, which now occupies second place at 22%. According to the survey, 77% of ANZ CIOs are already using AI technology. The top three ways AI is being used is for process optimization (32%), chatbots (26%) and computer-assisted diagnostics (21%). “The rapid shift to AI looks revolutionary on the surface, but ANZ CIOs aren’t very innovative in creating uses for AI,” said Mr. Ferreira. “They need to experiment more to identify a greater range of uses within their organization if they’re going to keep up with the innovators and disruptors in the market who invest more in it.” C-Suite reporting lines lagging global trend Only one in three ANZ CIOs report to CEOs, compared with 43% of CIOs in typical-performing organizations globally, and 56% in high-performing organizations. One-third of ANZ CIOs report to a COO, and 17% to a CFO. As a result, IT is failing to influence business change and growth, according to Gartner. “ANZ CIOs have the chance to step up to become more influential business leaders, but most are not seizing that opportunity to drive change,” Mr. Ferreira said. “Those that take the lead with their business peers can drive innovative thinking in business models, consumer experience and moving from a project to product focus in how technology is delivered.” Gartner clients can learn more in the report “2019 CIO Agenda: An Australia and New Zealand Perspective.” Additional analysis is available in the complimentary webinar replay "2019 CIO Agenda – Australia and New Zealand Perspective" available now. About Gartner IT Symposium/Xpo Learn more about CIO leadership and how to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. Upcoming dates and locations for the 2019 Gartner IT Symposium/Xpo include: June 3-6: Toronto, Canada September 16-18: Cape Town, South Africa October 20-24: Orlando, Florida October 28-31: Sao Paulo, Brazil October 28-31: Gold Coast, Australia November 3-7: Barcelona, Spain November 11-14 - Goa November 12-14 - Tokyo About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Scoot propels customer experiences with Dell Boomi-fuelled data analytics 2019-05-14T03:26:47Z scoot-propels-customer-experiences-with-dell-boomi-fuelled-data-analytics Singapore – May 14, 2019 – Dell Boomi™ (Boomi) has announced that budget airline, Scoot, is using the Boomi integration platform for uninterrupted data sharing across the expanding organisation, allowing it to adapt more quickly to changing market conditions and therefore improve passenger experiences. Scoot, the low-cost arm of Singapore Airlines, operates a global network of 66 cities across 18 countries and territories across Asia-Pacific, Europe and the United States, offering customers a cheaper alternative for travel. To provide these affordable services, Scoot relies on extensive data generated from its customers’ bookings and various internal systems. “Boomi gives us a dedicated, cloud-based integration tool that aligns to our all-cloud strategy, and is therefore able to handle the high volumes of system-to-system data transfer that our business model requires,” said Jason Chin, Vice-President – Information Technology at Scoot. “With the various features the platform provides, we will be able to connect our entire organisation to create a single source for our data, with the knowledge that this information is up to date and accurate. We will then be able to better understand our business and customers, and deliver the products and services that passengers want – before, during and after their flights.” Scoot implemented the low-code Boomi integration platform to replace a series of outdated connectors which did not provide the level of automated data management the organisation required. Its former integrations limited communication between Scoot’s systems and restricted access to data, inhibiting the potential of its sharing capabilities. These bespoke integrations were also code-heavy, consequently demanding substantial maintenance. This has been particularly beneficial amid Scoot’s expansion – the airline has grown from 20-plus to 60 routes following the consolidation of TigerAir into the Scoot brand – accelerating the organisation’s time to market despite the significant increase in customers and employees. Scoot has also been able to achieve this while maintaining its IT resources – as Boomi does not require the consistent upkeep of traditional integration technologies, it allows Scoot to achieve more with less. “The airline industry contains among the most diverse sets of customers, and with that comes the ongoing challenge of adapting to the demands of passengers,” said William Fu, Managing Director Asia at Dell Boomi. “By creating a centralised data repository using the Boomi integration platform, Scoot is able to establish a greater level of insight into its business, and in turn make business decisions nimbly as the market changes to bolster its competitiveness.” About Dell Boomi Boomi, an independent business unit of Dell, quickly and easily unites everything in your digital ecosystem so you can achieve better business outcomes, faster. Boomi’s intelligent, flexible, scalable platform accelerates your business results by linking your data, systems, applications, processes and people. Harnessing the power of the cloud to unify everything inside and outside of a business, Boomi gives more than 8,200 organizations the agility to lead the future. For more information, visit http://www.boomi.com. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Employrite and Secured Signing Deliver Solution to Accelerate Recruitment Process 2019-05-09T23:07:12Z employrite-and-secured-signing-deliver-solution-to-accelerate-recruitment-process Auckland, May 10, 2019 - A new software integration aims to help human resource teams redesign candidate onboarding with a fully digital, secure employee screening process.   Employrite, a leading employment screening service, and Secured Signing have partnered to support HR department to meet the increased demand for digital onboarding processes. Employrite customers can now access Secured Signing’s digital signature solution from directly within the Employrite platform.   Compliance is built in, so forms automatically adhere to all existing regulations. Paired with Employrite, Secured Signing lets HR teams provide a seamless, faster recruitment process - enhancing the candidate experience.   With the Employrite-Secured Signing solution, HR teams can now: ●     Digitally sign documents within their Employrite system ●     Track the status of signing process ●     Receive notifications when documents are signed ●     Offers candidates the opportunity to sign anywhere, from any device ●     Access easy to use templates that match their own processes ●     Increase compliance because government forms are built directly into the system   Manual, paper-based employee screening processes are outdated, inefficient and are prone to delays and increased costs. HR professionals are forced to chase paperwork, instead of doing the work that drives real business value. Globally, research shows most HR teams are investing in digital tools to improve efficiency. It’s part of the reason the digital signature marketing is growing rapidly.   Katrina Birchall, Employrite GM Sales and Marketing Asia Pacific, said the Secured Signing integration would give Employrite customers the tools to build a compelling candidate digital experience.   “Our clients can now sign documents quickly and simply. We’ve been serving the HR industry for over three decades and listening to our customers has been key to our success. “Customers are looking for integrated online processes that make it easier to conduct screening; they know that’s important for their employer brand in the new, digital economy. That’s what we’ve delivered with this partnership.”   Birchall added that while improving efficiency was important, security was paramount. Secured Signing uses the most secure technology, the Public Key Infrastructure (PKI) technology. It’s been proven to be the only technology that eliminates the risk of forged signatures.   "Our clients value the time-saving advantages of working with Employrite. Once they start the process, we work with the candidate to complete the task - freeing up HR teams. We're pleased to partner with Secured Signing because our clients now have powerful tools to streamline employee screening. The process is fast; candidates can complete it wherever they are - on any device - helping to ensure the overall screening experience is a positive one," said Birchall.     Mike Eyal, CEO Secured Signing, said: “We’re excited to partner with Employrite to help HR department and Recruitment Agencies get rid of cumbersome paper-based processes.  Secured Signing has been working with the HR and recruitment industry to go digital, and we’ve had the opportunity to help specialist providers and the largest recruitment companies reinvent their processes. “The HR industry was one of the first to recognize the business benefits of digital processes. We’re thrilled to deliver those benefits to Employrite’s customers.”   About Employrite   Employrite Co Ltd, New Zealand and Employrite Pty Ltd - Australia are privately owned company. Employrite has full accreditation/broker status to ACIC - AUSTRALIAN CRIMINAL INTELLIGENCE COMMISSION. This enables Employrite Australia to obtain National Police checks instantly when clear to their Australian client base. Both companies provide a full range of checks. Our primary function is to provide assistance to employers by conducting pre-employment checks on potential employees to enable them to make an informed decision and mitigate risk. For more Information visit at https://employrite.com   About Secured Signing Secured Signing provides a one stop digital signature service that delivers a full range of form completion and eSigning capabilities. Using advanced personalised X509 PKI Digital Signature technology it is more secure than a plain electronic signature.   Secured Signing enables its users to use any device to capture their graphical signature, fill-in, sign, seal and verify documents anywhere, anytime. The solution streamlines business processes, cuts back on expenses, expedites delivery cycles, improves staff efficiency and enhances customer service in a green environment. To learn more about Secured Signing, visit www.securedsigning.com Gartner CEO Survey Shows Priorities Shifting to Meet Rising Growth Challenges 2019-05-08T23:06:17Z gartner-ceo-survey-shows-priorities-shifting-to-meet-rising-growth-challenges STAMFORD, Conn. May 8, 2019 — Growth continues to top the list of CEO business priorities in 2019 and 2020, according to a recent survey of CEOs and senior executives by Gartner, Inc. The most notable change in comparison to last year’s results is that a growing number of CEOs also deem financial priorities important, especially profitability improvement. The annual Gartner 2019 CEO and Senior Business Executive Survey of 473 CEO and senior business executives in the fourth quarter of 2018 examined their business issues, as well as some areas of technology agenda impact. In total, 473 business leaders of companies with $50 million or more and 60% with $1 billion or more in annual revenue were qualified and surveyed. “After a significant fall last year, mentions of growth increased this year to 53%, up from 40% in 2018,” said Mark Raskino, vice president and distinguished analyst at Gartner. “This suggests that CEOs have switched their focus back to tactical performance as clouds gather on the horizon.” At the same time, mentions of financial priorities, cost and risk management also increased (see Figure 1). “However, we did not see CEOs intending to significantly cut costs in various business areas. They are aware of the rising economic challenges and proceeding with more caution — they are not preparing for recession,” said Mr. Raskino. Figure 1: Top 11 Business Priorities of CEOs Source: Gartner (May 2019) New Opportunities for Growth The survey results showed that a popular solution when growth is challenged is to look in other geographic locations for growth. Responses mentioned other cities, states, countries and regions, as well as “new markets” would also include some geographic reach (though a new market can also be industry-related, or virtual). “It is natural to use location hunting for growth when traditional and home markets are saturated or fading,” said Mr. Raskino. “However, this year the international part of such reach is complicated and compounded by a shift in the geopolitical landscape. Twenty-three percent of CEOs see significant impacts to their own businesses arising from recent developments in tariffs, quotas and other forms of trade controls. Another 58% of CEOs have general concerns about this issue, suggesting that more CEOs anticipate it might impact their businesses in future.” Another way that CEOs seem to be confronting softening growth prospects and weakening margins is to seek diversification — which increasingly means the application of digital business to offer new products and revenue-producing channels. Eighty-two percent of respondents agreed that they had a management initiative or transformation program underway to make their companies more digital — up from 62% in 2018. High Hopes for Technology Cost management has risen in CEO priorities, from No. 10 in 2018 to No. 8 today. When asked about their cost-control methods, 27% of respondents cited technology enablement, securing the third spot after measures around people and organization, such as bonuses and expense and budget management. However, when asked to consider productivity and efficiency actions, CEOs were much more inclined to think of technology as a tool. Forty-seven percent of respondents mentioned technology as one of their top two ways to improve productivity. Digital Skills for All Executives Digital business is something the whole executive committee must be engaged in. However, the survey results showed that CEOs are concerned that some of the executive roles do not possess strong or even sufficient digital skills to face the future. On average, CEOs think that sales, risk, supply chain and HR officers are most in need of more digital savvy. Once all executive leaders are more comfortable with the digital sphere, new capabilities to execute on their business strategies will need to be developed. When asked which organizational competencies their company needs to develop the most, 18% of CEOs named talent management, closely followed by technology enablement and digitalization (17%) and data centricity or data management (15%). “Datacentric decision-making is a key culture and capability change in a management system that hopes to thrive in the digital age. Executive leaders must be a role model to encourage and foster data centricity and data literacy in their business units and the organization as a whole,” Mr. Raskino said. Gartner clients can read more in the report “2019 CEO Survey: The Year of Challenged Growth.” Gartner IT Symposium/Xpo 2019 Learn more about leadership and how to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Synology Host Solutions Exhibition alongside Computex, 2019 2019-05-08T22:30:00Z synology-host-solutions-exhibition-alongside-computex-2019 Data lies at the core of every industry transformation. Synology provides a wide array of solutions to ensure business continuity. Join us to explore the data life cycle and discover infinite possibilities of file access, storage, and backup. Synology will be hosting its own Solution Exhibition alongside Computex 2019 and you're invited! Join Synology at their new HQ in Taiwan! Date: 29th May 2019 - 31st May 2019 Time: 10am - 6pm Venue: Synology HQ - TPKA in Taipei Far Eastern Telecom Park (1F, No.1, Yuandong Rd., Banqiao Dist., New Taipei City 220) 8-minute walk from the Far Eastern Hospital MRT station (Exit 3) For more information: https://event.synology.com/en-global/solutionexhibition_2019 If of interest and for RSVP, please contact: Shazana Roseli at shazana.roseli@taurusmarketing.com.au, John Wanna at john.wanna@taurusmarketing.com.au or Stacey Toskas at stacey.toskas@taurusmarketing.com.au +61 029415 4528 Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO 2019-05-07T00:29:59Z genesys-taps-former-cisco-microsoft-and-skype-exec-tony-bates-as-ceo Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, today announced Tony Bates as its new Chief Executive Officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as Chairman of the company. “In my 12 years as CEO, I’ve had the privilege of working with the best team in the industry. We have repeatedly disrupted the market, most recently with our cloud and artificial intelligence (AI) innovations, and ended 2018 with $1.5 billion in revenue – our best year yet,” Segre said. “I couldn’t be more thrilled to step into a new role as chairman at this high point in the company’s history and welcome our new CEO, Tony Bates, at a time when there’s so much opportunity for Genesys.” Bates has decades of experience and success steering business-to-business and business-to-consumer companies through industry transitions and rapid scaling. This includes leading Cisco’s Service Provider business and growing its Enterprise and Commercial division to more than $20 billion in annual revenue. As CEO of Skype, Bates expanded the business to over 170 million connected users. Once Skype was acquired by Microsoft, Bates became President responsible for unified communications before serving as Executive Vice President of business development and developers. In addition to his role at Genesys, Bates will continue his appointments on the board of directors at both VMWare and eBay. The company also announced today that President Tom Eggemeier will transition into a new role as a partner at one of the company’s private equity investors, Permira. Presently, the Permira Funds and Hellman & Friedman own a combined majority stake in Genesys. “The opportunity to lead Genesys at this pivotal moment is truly an honour,” said Bates. “With its next-generation cloud business growing 85% year over year and rapid injection of AI throughout its customer experience platform, Paul and Tom have done an incredible job building Genesys into a market leader with a remarkable customer base. Especially noteworthy is its PureCloud offer, which is one of the fastest growing SaaS businesses ever, on par with high-growth companies like Zoom [1]. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalise on it.” Brian Ruder, partner and co-head of Permira’s technology team commented, “With Tony at the helm, Genesys is poised to continue achieving record revenue, profitability, customer success and business impact in the market, building on the incredible foundation Paul and Tom established for the company. We are thrilled to keep working with Paul as chairman of Genesys, and to welcome Tom to Permira, where he will continue to help the Genesys team drive growth and bring his talents to our entire technology portfolio as well.” Tarim Wasim, partner at Hellman & Friedman said, “Tony brings years of proven success leading technology businesses as they navigate change and drive rapid growth. We welcome his energy, direction and leadership as Genesys builds on its recent momentum. We would also like to thank Paul and Tom for their stewardship, deep engagement and strong initiative in propelling Genesys forward as the undisputed leader in the customer experience market.” [1] Source: Based on publicly available financials from SEC filings (with exception of Genesys PureCloud) Zoom: Total revenue from FYE Jan 2017 to FYE Jan 2019 Genesys PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted) Lawyers: One Size DOES NOT Fit All 2019-05-03T17:34:17Z lawyers-one-size-does-not-fit-all Most people never imagine that they will need a lawyer, however it happens more and more often. People use different types of lawyers for a variety of needs. No single lawyer will be able to have all the technical and expert knowledge that each field of law requires. However, by specializing in one field a lawyer is able to gain the knowledge needed and understand the nuances of the particular field. What does this mean for their clients? Higher success rates! Three Best Rated® sat down with three award winning law firms to learn more about their respective specializations. Unified Lawyers is a dynamic and innovative law firm that specializes predominantly in Family Law, Property Law, and Wills and Estates. They have multiple lawyers and support staff which allows them to branch into more areas of the law, without sacrificing their results. This article will focus on the family law side of their practice. Family law encompasses divorce, child-custody disputes, adoptions, common law marriages and separations, and much more. Pretty much, if it involves the family, it involves a family law lawyer! When a client seeks out a family law lawyer, they are usually already emotional and distraught which can be difficult to handle. “Family lawyers should be empathetic, sensitive, and patient, but at the same time maintain a firm persona,” says Mark Machaalani, solicitor director and co-founder of Unified Lawyers, “You don't want a lawyer who sees you as just a client.” Family law is unique compared to other types of law, because of the emotional aspect for the client, especially if children are involved. These lawyers walk a fine line between being too forceful and ruining any chance of an amicable resolution, or being too accommodating and ending up with a resolution the client is not happy with. Things can happen rapidly with a family and the need for a family lawyer with it. “Family lawyers need to be on-call around the clock and are expected to be very responsive due to the nature of the clientele,” Machaalani says, “You don't want to wait days on end for answers [from your family lawyer], especially with all the unforeseen situations you will find yourself in.” Most of all, family lawyers must be sensitive and understanding to their client. “[A good family lawyer is] someone who understands a client is going through a hard time, and is more often than not, new to the process,” Machaalani says. Even in Court, family law operates differently then other areas of law. Of course, like other areas, clients must be prepped for hearings prior to Court so they know what is expected of them. “Unlike other areas of law, clients are expected to attend all Court cases,” says Machaalani. The consequences of failing to do so will depend on each particular case, but almost always gives the opposing side an advantage. Foyle Legal, a law firm specializing in personal injury law, was founded by Christian Foyle in 2012. Personal injury lawyers encompass motor vehicle accidents, worker's compensation claims, work injuries, public liability, medical negligence, and criminal injuries compensation. If a person was personally injured, then a personal injury lawyer is the way to go! Personal injury lawyers are often also known as compensation lawyers. “Most lawyers will charge their clients on an upfront basis and you can expect to pay money into the law practices trust account before work commences,” Foyle says, “Compensation lawyers will often take on personal injury matters on a no win, no fee basis which means there are no upfront legal fees.” Some personal injury firms, such as Foyle Legal, will assists the injured person with the cost of obtaining medical reports to support the claim. When looking for a personal injury lawyer, it is important to meet them in person before hiring them. This will allow the client to get a feel for the lawyer, their style, and how they approach the case. If they try to push the client to do something they don't want to do or are uncomfortable with, then this can be a major red flag. “If they provide a costs agreement then that document should be read carefully before signing up,” says Foyle. There's almost nothing worse then winning the case, only to be surprised by the costs agreement at the end. Finally, the client should research on what other people say about them, if they are recommended by a neutral third party like Three Best Rated®, and the type of cases they have had success in. Overall, the client wants to make sure the firm is a good fit for them. Sydney Criminal Lawyers™ was founded in 2001 by Ugur Nedim. He has been practicing as a criminal defence lawyer since 1998 and has been an 'Accredited Criminal Law Specialist' since 2005. Criminal defence lawyers represent people who have been charged with a criminal offense, such as traffic violations, drug use and importation, sexual assault, robbery, fraud, and much more. Usually if a person is arrested their first call should be to their criminal defence lawyer! Criminal defence lawyers are unique, because they are in the courtroom almost everyday. “Each day, we come before magistrates or judges, often in busy courtrooms and are required to perform to a high standard for the clients, often in the presence of their family and friends,” Nedim says, “This is unique to criminal law, as other areas including commercial and even family law, are normally conducted based on affidavits and other documents, and do not require the same level of advocacy (courtroom work) and the liberty of their clients is rarely on the line.” Criminal defence lawyers can be the deciding factor between jail time or community service, and they have to fight to keep their clients liberties protected. Criminal defence lawyers spend more time in the Court when compared to other types of lawyers. When most people think of a lawyer, they are usually thinking of a criminal defence lawyer! This typically means that they have to perform, and look, professionally and well every step of the way. A typical case will start with drafting extensive representation. “[Extensive representations is a] detailed formal letter to the prosecution calling for the withdrawal of the proceedings or downgrading of the charge, and the basis for the request,” Nedim says, “This is often overlooked by lawyers to the detriment of clients, as they often lead to the speedy finalization for the cases.” Next, the lawyer will devise and implement an effective case strategy aimed at maximizing the potential of the case being withdrawn or thrown out. Lawyers will send a large amount of time preparing their clients for Court. “We... [provide] them with relevant guides depending on the type of case and what is likely to occur on the day,” explains Nedim, “For example, we provide character reference guides and guides for letters of apology to the Court... We also guide our clients to undertake various programs in the lead up to Court, depending on their particular situation.” Finally the key towards success? “Preparation, preparation, and more preparation; preparation is the key to maximizing the likelihood of achieving the optimal outcome,” says Nedim, “Sadly, many lawyers are criticized for adjourning cases from Court date to Court date, while doing very little in-between.” When searching for a criminal defence lawyer, it's extremely important to look at their track record and the type of cases they typically deal with. The client will want to pick one that is familiar with their type of case and has a good track record. They also want to find a lawyer that is willing to put in the work in-between the Court dates. If possible, the client should meet with the law firm before hiring them. Sydney Criminal Lawyers™ offer a free first conference for this exact purpose. Finally, the client should read reviews and see how the firm ranks on neutral third party ranking sites. Each specialization is different and requires a different skill set. By specializing each lawyer is able to refine that skill set while learning the nuances of the law they have chosen. It is important to pick a lawyer that specializes in the appropriate area in order to maximize chances of success. Finally, when in doubt, call the lawyers and ask!  About Unified Lawyers  Unified Lawyers was founded in 2005 by friends and business partners, Mark Machaalani and Dominic Nguyen. They were tired of working for large corporate firms that were obsessed with billing and driving sales, and wanted to build a family firm that focused on the clients. They wanted a firm that unified the law, business, and relationships for the betterment of everyone they worked with. After several years of planning, they took the plunge and now they are one of the fastest growing local legal firms in Sydney. They pride themselves on their excellent customer service and strive to exceed client's expectations. They keep their clients informed every step of the way and remain responsive, accessible, and approachable from the start of the case to the end of the case. Unified Lawyers has been recognized for their excellence and has been named one of the top three family lawyers in Sydney, NSW for 2019 by Three Best Rated®. CONTACT INFORMATION  20-22 Station Street, Shop 1  Sydney, NSW 2204  Phone: 02 7902 1764  Email: mark@unifiedlawyers.com.au  Website: https://www.unifiedlawyers.com.au/f amily-law/ About Sydney Criminal Lawyers™  Sydney Criminal Lawyers™ was founded by Ugur Nedim in 2001 with the vision to create a “result-oriented” firm with high levels of client satisfaction. They are completely criminal defence orientated and every single one of their lawyers have substantial courtroom experience. They strive to be transparent by using fixed fees, which are available on their website for all to see. They currently have over 6,500 pages of free original material on their website. They are driven by results – not profits. They do not have monthly 'budgets' their lawyers are required to meet and that allows them to foster a cooperative environment between the lawyers. Sydney Criminal Lawyers™ pride themselves on being a socially responsible firm and donate regularly to various charities through their selffunded “SCL Help Fund.” Nedim donates $1,000 of his own money to the fund every week. Sydney Criminal Lawyers™ has been recognized for their excellence and was named one of the top three criminal lawyers in Sydney, NSW for 2019 by Three Best Rated®. CONTACT INFORMATION  Museum Towers  507/267 Castlereagh Street  Sydney, NSW 2000  Phone: 02 9261 8881  Email: info@sydneycriminallawyers.com.au  Website: https://www.sydneycriminallawyers.c om.au/ About Foyle Legal  Foyle Legal was founded by Christian Foyle in 2012. Foyle was inspired to start his own law firm so he could provide good service at an affordable price. They operate on a “no win, no fee” basis and the first consultation is obligation-free. At Foyle Legal, they strive to make the process as easy and pain-free as possible, and that includes costs. They charge in accordance with the scale of costs set down by the government in respect to most claims. This means professional advice, without any excessive charges! They will also assist injured people with the high cost of obtaining medical reports to help support their claim. At Foyle Legal, the team strives to make their services as affordable and comprehensive as possible while delivering top notch representation! Three Best Rated® has recognized Foyle Legal for their excellence and named them one of the top three compensation lawyers in Perth, WA for 2019. CONTACT INFORMATION  6/2 Carson Road, Malaga  Perth, WA 6090  Phone: 0408 727 343  Email: christian.foyle@foylelegal.com  Website: https://foylelegal.com/ New Media App Launches To Kill Off The Press Release 2019-04-30T04:15:39Z new-media-app-launches-to-kill-off-the-press-release A new technology platform has launches tomorrow made just for you. This tech platform called Story Match® will change the way that you receive your story pitches. No more emails, no more press releases and no more hassling PRs (I promise not to be one of those…) First, watch this! In 1.5 minutes it will explain it all to you… Story Match® is a two sided market place App and Desktop platform that allows brands to pitch story ideas to journalists, at the same time allowing journalists to select only what topics of stories they want to receive. Journalists, like you, set up their profile using 6 simple steps. You can select from up to 50 industry tags (food, finance, lifestyle, tech, etc etc) and can localise by State and Territories. If there’s a match on industry tags then you see the pitch. Using swiping technology you can scroll through stories, swipe left if you don’t like the story or right if you do. If you swipe right, it will open an immediate and private chat between you and the person who posted the pitch. The best bit…. The pitches have limitations – so brands can only upload selected images, a headline and up to 500 characters to bring their pitch to life. They then select which industry tag their story is relevant to, and localise it. So now you don’t need to read any more press releases or receive any more pitches that you’re not interested in. Story Match® was developed to improve efficiencies in the media industry, and allow all brands, no matter how big or small the opportunity to get their brand noticed. The tech platform has been developed by Founder and Director of Polkadot Communications Dionne Taylor – who has worked both as a journalist and a PR for the last 15 years. Dionne is available for an interview to chat about this new and exciting platform, built just for YOU! If interested in speaking with Dionne, please get in touch. Aussizz Group immigration and education consultancy services, a new branch in Thomastown, Australia. 2019-04-20T04:06:55Z aussizz-group-immigration-and-education-consultancy-services-a-new-branch-in-thomastown-australia Aussizz Group, a renowned name in the field of immigration and education consulting services, has added another yet another to its cap by inaugurating a new branch in Thomastown, Victoria, Australia. The new office is Aussizz Group's 8th branch in Australia, and 17th branch worldwide.  The new office is designed keeping contemporary design sensibilities in mind, and the workplace is fully equipped with conference rooms, modern communication facilities, seminar rooms, and reception services. Owing to the massive demand amongst international students looking for affordable educational opportunities in Australia, Aussizz Group decided to open yet another branch to support aspiring students with its exceptional services and support. Like all its other branches, the Thomastown office has registered MARA agents on board to assist clients with career counseling, visa assistance, and migration advice.  The company has its Australia headquarters in Melbourne with branches located in Sydney, Perth, Clayton, Adelaide, Brisbane, Parramatta, and now Thomastown. Aussizz Group has a stellar track record of serving thousands of aspiring students and immigrants, who want to live, study and work in Australia, New Zealand and Canada. “Our motto is to go beyond the expectations of our clients. We have been investing profoundly in business expansion, infrastructure development and acquiring new resources. The Thomastown branch is just another step in that direction”, said Dharmendra Patel, the Managing Director at Aussizz Group.  He added, “Our new locations with enhanced operational efficacies will help us to grow and provide excellent value and superior services to our clients.” For more information on Aussizz Group or to get a consultation from immigration experts, visit www.aussizzgroup.com or email:  thomastown@aussizz.com. About Aussizz Group Aussizz Group is the most trusted immigration and education consultancies operating in Australia and India. The company has the expertise and experience in offering career counseling, course, and university selection guidance, admission and student visa, partner visa, business visa, employer-sponsored visa, professional year enrolment, pre-departure and post-arrival support services.  Address: Level 1/211 High Street  Thomastown VIC-3074 Phone:  +61-3-9900-7274 E-mail: thomastown@aussizz.com Greater Bank propels its digital transformation by moving to the cloud with Genesys 2019-04-15T06:24:40Z greater-bank-propels-its-digital-transformation-by-moving-to-the-cloud-with-genesys Greater Bank, an Australian customer-owned financial institution, has deployed the Genesys PureCloud® platform because of its flexibility, scalability and the ease with which it connects every customer interaction across channels, including voice, email, web chat, social media and SMS. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions. Greater Bank’s Head of Contact Centre, Natalie Lane, said the move to PureCloud was driven by the business’ goal is to empower customers by enabling them to access and use products and services when they want, and on the channels of their choice. “To provide this level of service, we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud,” Mrs Lane said. Greater Bank has replaced its outdated, on-premise customer management software with the PureCloud platform to handle approximately 250,000 inbound calls annually and support more than 70 agents in a new, state-of-the-art customer experience hub in Newcastle, NSW. “We chose PureCloud because it allows us the flexibility to scale up as needed, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across time zones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane continued. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two years running (2016 and 2017) and achieving consistently higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interruption.” Mrs Lane also commented that PureCloud helped the bank take its reporting capabilities a big step forward. “The monitoring, call recording and live SLA reporting has opened the door for ongoing coaching opportunities for staff. We also have benefited from the real-time performance of our call queues.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact (TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Greater Bank underpins local growth and development with global cloud technology from Genesys 2019-04-15T01:51:59Z greater-bank-underpins-local-growth-and-development-with-global-cloud-technology-from-genesys Greater Bank, an Australian customer-owned financial institution, is rejecting the recent trend to send customer service roles offshore, and has deployed the Genesys PureCloud® platform to create business efficiencies, enhance customer experience and cultivate its local workforce. Due to its flexibility and the ease with which it connects interactions across all channels, the PureCloud platform has helped Greater Bank improve customer and employee collaboration, simplifying the communication process. The innovative solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions, was deployed to replace Greater Bank’s on-premise customer management software. The PureCloud platform supports more than 70 agents and handles approximately 250,000 inbound calls annually to Greater Bank’s new, state-of-the-art customer experience hub in Newcastle, NSW. Increased job satisfaction, flexible working conditions and locations are also made possible with the scaleable and fully integrated platform, leading to an evolution in the Hunter Region workforce. Greater Bank’s Head of Contact Centre Natalie Lane, said the business was looking for a solution that would benefit both customers and employees. “We needed a system that would empower our customers to access and use our products and services when they want and on the channels of their choice. Equally, to retain and attract talent, we required a solution that was easy to use and could provide our team the flexibility to work wherever they needed,” Mrs Lane said. “To provide this level of service, we knew we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud. “We chose PureCloud because it allows us to scale our contact centre operations in line with call volumes, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across timezones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane said. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two consecutive years (2016 and 2017) and consistently achieving higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interuption.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, team and community, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact(TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Genesys Extends Google Cloud Contact Center AI Integration Across All Three Customer Experience Platforms 2019-04-11T01:00:00Z genesys-extends-google-cloud-contact-center-ai-integration-across-all-three-customer-experience-platforms Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Differentiated by native telephony, omnichannel orchestration and agent desktop offerings, Genesys provides businesses the rare advantage to implement bots and automation using Google Cloud Contact Center AI without introducing the complexity of third-party integrations. The company is already working with existing customers running on each of its platforms to integrate Google Cloud Contact Center AI, including a leading global ridesharing company, one of the world’s top five largest automobile manufacturers and a Fortune 500 U.S. department store. As showcased last year at Google Cloud Next ’18, Genesys was one of the first partners to integrate with Google Cloud Contact Center AI. Genesys is now helping multiple enterprise-level organisations leverage this technology through its early adopter program. In fact, Genesys is one of the only vendors to support an integrated end-to-end Google Cloud Contact Center AI solution for small, medium and large enterprises across both cloud and on-premises deployments. “The launch of Google Cloud Contact Center AI was a game-changer for the industry,” said Paul Lasserre, Vice President of Product Management for Artificial Intelligence (AI), Genesys. “Businesses leveraging Genesys solutions have already identified hundreds of use cases for this powerful technology to provide holistic value across marketing, sales and services contexts.” The Genesys integration with Google Cloud Contact Center AI enables AI-powered virtual assistants to intuitively handle routine calls and chats or escalate an interaction to an employee when needed. Lasserre added, “Now any business using our customer experience platform can easily put their AI strategy in motion leveraging Google Cloud and Genesys. Our AI capabilities, including Predictive Routing, coupled with Google Cloud Contact Center AI enables businesses to better support employees and care for customers.” “Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers,” said Rajen Sheth, the Director of Product Management for Google. “Google Cloud's goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Genesys.” See Google Cloud Contact Center AI and Genesys in action during Google Cloud Next '19 in San Francisco from April 9 to 11. Visit Genesys booth S1723 to learn how to leverage natural language processing to rapidly help customers and employees in real-time. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, and Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080