The PRWIRE Press Releases https:// 2019-01-16T05:51:44Z Gartner Says Asia Pacific PC Shipments Declined 4.6 Percent in Q4 2018 2019-01-16T05:51:44Z gartner-says-asia-pacific-pc-shipments-declined-4-6-percent-in-q4-2018 Worldwide PC shipments totaled 68.6 million units in the fourth quarter of 2018, a 4.3 percent decline from the fourth quarter of 2017, according to preliminary results by Gartner, Inc. For the year, 2018 PC shipments surpassed 259.4 million units, a 1.3 percent decline from 2017. Gartner analysts said there were signs for optimism in 2018, but the industry was impacted by two key trends. “Just when demand in the PC market started seeing positive results, a shortage of CPUs (central processing units) created supply chain issues. After two quarters of growth in 2Q18 and 3Q18, PC shipments declined in the fourth quarter,” said Mikako Kitagawa, senior principal analyst at Gartner. “The impact from the CPU shortage affected vendors’ ability to fulfill demand created by business PC upgrades. We expect this demand will be pushed forward into 2019 if CPU availability improves.” “Political and economic uncertainties in some countries dampened PC demand,” Ms. Kitagawa said. “There was even uncertainty in the U.S. — where the overall economy has been strong — among vulnerable buyer groups, such as small and midsize businesses (SMBs). Consumer demand remained weak in the holiday season. Holiday sales are no longer a major factor driving consumer demand for PCs.” The top 3 vendors boosted their share of the global PC market as Lenovo, HP Inc. and Dell accounted for 63 percent of PC shipments in the fourth quarter of 2018, up from 59 percent in the fourth quarter of 2017 (see Table 1). Lenovo surpassed HP Inc. to move into the No. 1 position in the global PC market in the fourth quarter of 2018. A major factor for Lenovo’s share gain was credited to a joint venture with Fujitsu formed in May 2018. Lenovo also had a strong quarter in the U.S. The company has recorded three consecutive quarters of double-digit year-over-year shipment growth, despite the stagnant overall market. Table 1. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) Lenovo 16,628 24.2 15,697 21.9 5.9 HP Inc. 15,380 22.4 16,092 22.4 -4.4 Dell 10,915 15.9 10,763 15.0 1.4 Apple 4,920 7.2 5,112 7.1 -3.8 ASUS 4,211 6.1 4,716 6.6 -10.7 Acer Group 3,861 5.6 4,726 6.6 -18.3 Others 12,710 18.5 14,590 20.3 -12.9 Total 68,626 100.0 71,696 100.0 -4.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads (see “Market Definitions and Methodology: PCs, Ultramobiles and Mobile Phones”). All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Numbers may not add up to totals shown due to rounding. *Lenovo’s results include Fujitsu units starting in 2Q18 to reflect the joint venture that closed in May 2018. Source: Gartner (January 2019) The fourth quarter of 2018 was a challenging one for HP Inc. The company experienced a shipment decline after four consecutive quarters of growth. HP Inc.’s shipments declined in most key regions, except Asia/Pacific and Japan. Dell registered positive growth as the company outperformed in EMEA and Japan, but it experienced a decline in Asia/Pacific and Latin America. In the U.S., PC shipments totaled 14.2 million units in the fourth quarter of 2018, a 4.5 percent decline from the fourth quarter of 2017 (see Table 2). Four of the top six vendors experienced a decline in U.S. PC shipments in the fourth quarter of 2018. Lenovo’s growth was well above the U.S. average while Dell’s shipments increased slightly compared with a year ago. The overall decline in the U.S. was attributed to weak consumer demand despite holiday season sales as well as SMBs. “The fourth quarter is typically a buying season for small office/home office (SOHO) and small business buyers in the U.S. as they want to use up the untouched budget before the tax year ends,” said Ms. Kitagawa. “Our early indicator showed that SOHO and small business buyers held off on some new PC purchases due to uncertainties around the political and economic conditions.” Table 2. Preliminary U.S. PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) HP Inc. 4,738 33.4 5,130 34.6 -7.6 Dell 3,645 25.7 3,613 24.3 0.9 Lenovo 2,150 15.2 1,743 11.7 23.4 Apple 1,762 12.4 1,800 12.1 -2.1 Microsoft 472 3.3 542 3.7 -12.9 Acer Group 458 3.2 587 4.0 -21.9 Others 953 6.7 1,430 9.6 -33.3 Total 14,178 100.0 14,843 100.0 -4.5 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) PC shipments in EMEA totaled 20.9 million units in the fourth quarter of 2018, a 3.8 percent decline year over year. There were some positive signs, such as in Western Europe’s demand for desktops and ultramobiles that fueled SMB shipments, while the government sector also benefited from further Windows 10 renewals. Demand in Russia continued to recover, and some parts of Eastern Europe, such as the Czech Republic and Hungary. However, demand was not strong enough to offset declining shipments to consumers. The Asia/Pacific PC market totaled 24.2 million units in the fourth quarter of 2018, a 4.6 percent decline from the fourth quarter of 2017. Due to uncertainties of the U.S.-China trade relations, and the volatile equity market, there was cautionary demand, especially among consumers and the SMB segment. In the fourth quarter of 2018, PC shipments in China declined 2.5 percent year over year, but shipments grew 5.6 percent sequentially. Seventh Consecutive Year of Worldwide PC Shipment Decline For the year, worldwide PC shipments totaled 259.4 million units in 2018, a 1.3 percent decrease from 2017 (see Table 3). This was the seventh consecutive year of global PC shipment decline, but it was less steep compared with the past three years. “The majority of the PC shipment decline in 2018 was due to weak consumer PC shipments. Consumer shipments accounted for approximately 40 percent of PC shipments in 2018 compared with representing 49 percent of shipments in 2014,” Kitagawa said. “The market stabilization in 2018 was attributed to consistent business PC growth, driven by Windows 10 upgrade.” Table 3. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 2018 (Thousands of Units) Company 2018 Shipments 2018 Market Share (%) 2017 Shipments 2017 Market Share (%) 2018-2017 Growth (%) Lenovo 58,467 22.5 54,669 20.8 6.9 HP Inc. 56,332 21.7 55,179 21.0 2.1 Dell 41,911 16.2 39,793 15.1 5.3 Apple 18,016 6.9 18,963 7.2 -5.0 Acer Group 15,729 6.1 17,087 6.5 -7.9 ASUS 15,537 6.0 17,952 6.8 -13.5 Others 53,393 20.6 59,034 22.5 -9.6 Total 259,385 100.0 262,676 100.0 -1.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) These results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. Boomi Aligns Amcor’s Australian Supply Chain Data 2019-01-16T00:58:56Z boomi-aligns-amcors-australian-supply-chain-data Sydney, Australia – January 16, 2019 – Dell Boomi™ (Boomi) has announced that global packaging producer, Amcor, has fortified its supply chain by leveraging the Boomi Platform to integrate and align its applications and data with third party logistics (3PL) partner, AirRoad. Amcor creates responsible packaging for food and beverages, pharmaceuticals and medical devices, home and personal care, and a range of other flexibles and rigid plastics across 200 sites in 43 countries. Its large-scale operation relies heavily on the availability of accurate and up-to-date data to meet delivery schedules. This applies to data shared with AirRoad, which provides warehousing and distribution services for Amcor’s southern region operations, including the supply of materials to many of Australia’s largest fast-moving consumer goods (FMCG) companies. With a requirement for seamless data aggregation, sharing and analysis, Amcor implemented the Boomi’s integration platform-as-a-service (iPaaS) as part of a strategic decision to automate key elements of its daily operations. Formerly, the data moving through Amcor’s enterprise resource planning (ERP) and 3PL warehouse management systems was processed manually. This introduced the natural risks associated with human error, and the potential to interrupt the organisation’s supply chain and delay client orders. “We want our customers to grow and prosper from Amcor’s quality, service and innovation,” said Paul Tierney, IT Applications Director, Amcor. “This includes fulfilling customer orders accurately and on time, every time.” The key benefit using Boomi has introduced is efficiency around sales order allocation, with information automatically transferred to AirRoad, allowing the 3PL provider to fulfil the order quickly and have trucks moving faster. “Operational efficiency is critical for an organisation like Amcor, which strives to ensure clients receive their orders to the standards they expect,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “The introduction of Boomi as the connection point between its ERP and 3PL partner has allowed Amcor to streamline its supply chain to achieve faster order turnaround; the technology works in the background so the frontline of the business can deliver to demands.” About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Gartner Says Worldwide Semiconductor Revenue Grew 13.4 Percent in 2018; Increase Driven by Memory Market 2019-01-08T21:21:02Z gartner-says-worldwide-semiconductor-revenue-grew-13-4-percent-in-2018-increase-driven-by-memory-market January 7, 2019 — Worldwide semiconductor revenue totaled $476.7 billion in 2018, a 13.4 percent increase from 2017, according to preliminary results by Gartner, Inc. Memory strengthened its position as the largest semiconductor category, accounting for 34.8 percent of total semiconductor revenue, up from 31 percent in 2017. “The largest semiconductor supplier, Samsung Electronics, increased its lead as the No. 1 vendor due to the booming DRAM market,” said Andrew Norwood, Vice President, Analyst at Gartner. “While 2018 continued to build on the growth established in 2017, the overall gains driven by memory were at half the 2017 growth rate. This is attributed to memory entering a downturn late in 2018.” The combined revenue of the top 25 semiconductor vendors increased by 16.3 percent during 2018 and accounted for 79.3 percent of the market, outperforming the rest of the market, which saw a milder 3.6 percent revenue increase. This is due to the concentration of the memory vendors in the top-25 ranking. Intel’s semiconductor revenue grew by 12.2 percent compared with 2017, driven by a combination of unit and average selling price (ASP) growth. Major memory vendors that performed strongly in 2018 include SK hynix — driven by DRAM, and Microchip Technology — due to its acquisition of Microsemi. The top four vendors in 2017 retained their ranking in 2018 (see Table 1). Table 1. Top 10 Semiconductor Vendors by Revenue, Worldwide, 2018 (Millions of U.S. Dollars) 2018 Rank 2017 Rank Vendor 2018 Revenue 2018 Market Share (%) 2017 Revenue 2017-2018 Growth (%) 1 1 Samsung Electronics 75,854 15.9 59,875 26.7 2 2 Intel 65,862 13.8 58,725 12.2 3 3 SK hynix 36,433 7.6 26,370 38.2 4 4 Micron Technology 30,641 6.4 22,895 33.8 5 6 Broadcom 16,544 3.5 15,405 7.4 6 5 Qualcomm 15,380 3.2 16,099 -4.5 7 7 Texas Instruments 14,767 3.1 13,506 9.3 8 9 Western Digital 9,321 2.0 9,159 1.8 9 11 ST Microelectronics 9,276 1.9 8,031 15.5 10 10 NXP Semiconductors 9,010 1.9 8,750 3.0 Top-10 283,088 79.3 238,815 18.5 Others (outside top 10) 193,605 20.7 181,578 6.6 Total Market 476,693 100.0 420,393 13.4 Source: Gartner (January 2019) “The current rankings may see significant change this year with the expectation that memory market conditions will weaken in 2019,” said Mr. Norwood. “Technology product managers must prepare for this limited growth to succeed in the semiconductor industry.” Memory vendors, for example, will need to plan for future oversupply and intense margin pressure by funding research and development on continued node transitions, emerging memory technologies and new manufacturing technologies. This will provide them the best cost structure as new entrants from China emerge. Nonmemory vendors must increase design-in activity with key customers that have been enduring high memory pricing. As the market for smartphones and tablets continues to saturate, application processor vendors must seek adjacent opportunities in wearables, Internet of Things (IoT) endpoints and automobiles. In terms of semiconductor devices, memory was simultaneously the largest (35 percent) and highest-performing device category for 2018 with 27.2 percent revenue growth. This was driven by increases in ASP for DRAM for much of the year with the exception of the fourth quarter of 2018. Within the memory segment, NAND flash suffered a marked slowdown with ASP declines through much of the year due to oversupply. This device category still managed to show a 6.5 percent revenue increase, driven by higher adoption of solid-state drives (SSDs) and increasing content in smartphones. The second-largest semiconductor category, application-specific-standard products (ASSPs), saw limited growth of 5.1 percent due to a stalling smartphone market combined with a tablet market that continues to decline. Leading vendors in this segment area, including Qualcomm and MediaTek, are aggressively expanding into adjacent markets with stronger prospects for growth, including automotive and IoT applications. Merger and acquisition (M&A) activity in 2018 was more significant for the deals that did not happen than the deals that did. Broadcom’s hostile takeover attempt of Qualcomm failed as the U.S. government stepped in, and Qualcomm’s bid to secure NXP became embroiled in the ongoing trade war with China. Completed deals included Toshiba spinning off its NAND business into Toshiba Memory in June 2018 and Microchip’s May 2018 acquisition of Microsemi. “2019 will be a very different market from the previous two years,” said Mr. Norwood. “Memory has already entered a downturn, there is the looming trade war between the U.S. and China, and mounting uncertainty about the global economy.” Gartner clients can get more information in “Market Share Analysis: Semiconductors, Worldwide, Preliminary 2018.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz Gartner Says Out-of-Touch Managers Are Driving Disengagement in Australia 2018-12-06T00:13:51Z gartner-says-out-of-touch-managers-are-driving-disengagement-in-australia Manager quality is now ranked among the top three reasons Australians will leave their job, according to new research from Gartner, Inc. Data from Gartner’s 3Q18 Global Talent Monitor report reveals that manager quality rose three places from last quarter to become a key driver of attrition for Australian employees. At the same time, people management – an organisation’s reputation for how it manages its employees – is now the number one reason employees choose to leave one job for another, followed by future career opportunity and manager quality. Manager crisis Gartner warns that management practices must evolve as Australian organisations embrace technology and new working styles. “For years the traditional manager model provided ongoing, consistent employee coaching and development. However, as technology and innovation impact job requirements, organisations need managers who can provide employees with the tools, knowledge and connections to succeed in the midst of change,” said Aaron McEwan, HR advisory leader at Gartner. “During the last 12 months, Australian employees have consistently cited a lack of future career opportunities and development as a key reason to leave their job. It’s clear that employees have become frustrated with managers who fail to support their professional goals and aspirations,” said Mr. McEwan. Discretionary effort stalls Another knock-on effect of poor manager quality is employee engagement. Gartner’s data shows that high discretionary effort levels stalled at 17 percent in the third quarter of 2018. “For employees it’s a catch 22. They’re unfulfilled with their current roles, but the last three months of the year are a notoriously slow period for hiring, making workers reluctant to seek new opportunities. There’s only one thing worse than employees walking out the door, and that’s having a workforce that’s mentally checked out, but still showing up each day,” said Mr. McEwan. According to Mr. McEwan, to win back employees who are disenchanted and dissatisfied, organisations need to seek out ambitious, high-performing managers who can develop employee skills and unite talent from within and outside of the business to deliver results. Connector managers needed According to Gartner research, the manager best positioned to improve performance in the current work environment is the “Connector Manager.” “A Connector Manager links employees to the right people and resources at the right time to get the job done,” said Mr. McEwan. Gartner data reveals that this type of manager can improve employee performance by up to 26 percent and increase employee engagement by up to 40 percent. Just one in four managers demonstrate the connector leadership attributes organisations need. However, Mr. McEwan said that while these managers may be rare, they are not impossible to find. Gartner recommends HR leaders develop Connector Managers by finding those managers who: Take an active role to ensure high-quality development connections rather than just delegating development responsibilities Invest time to diagnose and understand individual employee needs Help employees get more value from their development connections by focusing on quality not quantity Create an environment of transparency and trust within their teams and recognize peer coaching and development “Connector Managers proactively unite employees to an organisation’s culture, engagement and leadership team, addressing the current concerns that could see valued team members look for employment opportunities elsewhere,” said Mr. McEwan. Highlights From the 3Q18 Global Talent Monitor Talent Monitor Australian International average High Intent to Stay 38.6% 30.1% High Discretionary Effort 17% 14% Job Opportunities 48.4% 51.20% Drivers of Attraction Work-Life Balance Location Stability Compensation Work-Life Balance Stability Drivers of Attrition People Management Future Career Opportunity Manager Quality Future Career Opportunity Compensation People Management Source: Gartner (November 2018) Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey that is made up of more than 22,000 employees in 40 countries, including 1,044 in Australia. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. ABC Business Sales Moves to Online Documents Signing Powered by Secured Signing 2018-12-05T22:40:00Z abc-business-sales-moves-to-online-documents-signing-powered-by-secured-signing Auckland, December 6,  2018 - Earlier this year, ABC Business Sales (ABC) has transformed its customer sales process with the introduction of signing Confidential Agreements online on their website. ABC is New Zealand’s leading business sales company. First established in 1986, ABC has built a team of highly skilled, multi-lingual professionals dedicated to getting the best results for their clients.   When ABC engaged Secured Signing, they were looking for a solution to improve their staff efficiency and turn around time for customers. For each new inquiry, their brokers need to manually send out the Confidential agreements first before any further discussions. This meant more administrative work for their brokers, lengthening the sales process.  ABC were looking for a solution that could ensure Confidential Agreements were signed before the lead was sent to the broker, removing this action from the broker completely and freeing them up to spend more time with buyers. “The feedback from our brokers and customers has been very positive. We’ve been able to roll out a clear, consistent, customer focused and compliant process across the country with this technology” said Steve Smith, CEO of ABC Business Sales.”   Secured Signing were able to deliver a simple solution that ticked all the boxes whilst ensuring ABC met their compliance requirements. Now, an interested buyer signs the Confidential Agreement online by simply clicking a link on the business listing page on the website. They enter their basic information and sign with a PKI Digital Signature that is secure and legally binding.   Part of the solution was developing an integration with ABC’s Customer Management System – Property Suite. This means a new customer lead was automatically created, the signed Confidential Agreement saved there, and a task assigned to the business broker to initiate contact.  Property Suite is a complete real estate management software toolset.   Since implementing the new process, ABC has seen significant improvements to their customer experience for buyers, better use of time for their brokers who are no longer sending and chasing agreements to be signed and of course compliance management ensuring all required documents are completed on time and stored in the right place.  “We are pleased that Secured Signing Digital Signature platform is helping ABC business to focus on core activity and less on paperwork, said Mike Eyal the founder and Managing Director of Secured Signing. “Automating the signing process combined with Property Suite CRM is a great achievement of efficiency while moving to full trusted online process”.      About Secured Signing:   Secured Signing provides a one-stop digital signature service that delivers a full range of form completion and eSigning capabilities. Using advanced personalised X509 PKI Digital Signature technology it is more secure than a plain electronic signature. Secured Signing enables its users to use any device to capture their graphical signature, fill-in, sign, seal and verify documents anywhere, anytime. The solution streamlines business processes, cuts back on expenses, expedites delivery cycles, improves staff efficiency and enhances customer service in a green environment. To learn more about Secured Signing, visit www.securedsigning.com    About ABC Business Sales:   ABC Business Sales is New Zealand’s leading business sales company with agents right across New Zealand. To learn more about ABC Business Sales, visit www.abcbusiness.co.nz BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS 2018-12-03T08:06:18Z beca-targets-federal-mps-in-fresh-new-advocacy-campaign-for-business-events-1 Media release: 3 December 2018 BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS BECA urges government to provide assurity for policy and funding via six key pillars Members of the Business Events Council of Australia (BECA), launched a pre-election campaign at Parliament House in Canberra last week calling on Members of Parliament to unequivocally support policy and funding of the sector. A delegation of business events industry leaders met with 12 key MPs and their advisors, from all sides of politics, with a united message about the need for a strong policy for business events and additional funding through Tourism Australia. BECA has called on the Coalition, Labor and other parties to launch a policy for business events ahead of the May Federal election covering six key areas. Chairman of BECA, Matt Hingerty, said the mission to Canberra was a vital step in getting the business events sector’s power, scope and potential understood by our Parliamentarians and embedded in policy. “The industry delivered a strong and united message about the importance of the business events sector as a key driver of the Australian economy,” Mr. Hingerty said. “Our delegation was well received as we delivered clear evidence to substantiate the merits of backing business events in order to deliver real benefits to cities as well as regional Australia.” The BECA delegation comprising representatives of all its Member Associations advocated for government support to help reap the opportunities that the business events sector can offer Australia, including generating jobs for life, international trade and soft diplomacy, investment and both regional and national economic development. BECA called for a policy which would include the following six strategies: Extension of the successful Bid Fund Program (BFP), and partnership programs managed by Business Events Australia. BECA calls for increased BEA funding of $10M or $40M within four years. Funding for research; managed by the business events community and Tourism Research Australia in order to benchmark the industry, and quantify the sector’s size, impact and worth. A national infrastructure mapping study to identify the gaps and priorities for business events infrastructure in metro and regional areas. Support to work more closely with VET and higher education sector (namely TAFE) to design courses that match the industry’s needs now, and in the future. Temporary skilled labour visa reform to enable the industry to more easily respond to fluctuating demands with a more flexible temporary visa system. Growth Industries Business Events Team to link our outcomes with those associated with the Industry Growth Centre Initiatives. “While business events stimulate the visitor economy, their impact is more far-reaching than just tourism.” The business events sector stands on its own two feet as a major contributor to Australia’s GDP and provides significant commercial opportunities, jobs and contribution to our reputation as a progressive, innovative and successful nation with which to do business. BECA’s mission to Canberra was designed to carry a strong message that the business events sector must be supported in order to leverage the huge opportunities we can uniquely deliver for our economy and community. “Whilst Australia had a strong reputation hosting business events, our international competitiveness is being compromised by markets in Asia, and we need to act now to curb the impact,” said Mr. Hingerty. BECA visited the offices of the Hon. Mark Coulton MP, the Hon. Josh Wilson MP, the Hon. Craig Laundy MP, the Hon. Trent Zimmerman MP, Senator the Hon. Simon Birmingham, Senator the Hon. Tim Storer, Senator the Hon. Pauline Hanson, the Hon. Anthony Albanese MP, the Hon. Joel Fitzgibbon MP, Senator the Hon. Murray Watt, the Hon. Tanya Plibersek MP. BECA members who attended the government meetings with Matt Hingerty included: Joyce DiMascio, CEO of Exhibition and Event Association of Australasia (EEAA); Robyn Johnson, CEO, Meetings & Events Australia (MEA); Barry Neame for Professional Conference Organisers of Australia (PCOA); Andrew Heibl, CEO, Association of Australian Convention Bureaux (AACB); and Karen Bolinger for International Congress and Convention Association (ICCA). -ends- Notes to editors The Business Events Council of Australia (BECA) is the peak body for the business events sector and represents to government and relevant agencies, issues common to all segments of the industry. The members include: Association of Australian Convention Bureaux (AACB) Australian Convention Centres Group (ACCG) Exhibition and Event Association of Australasia (EEAA) International Convention and Congress Association (ICCA) - Australian Chapter Meetings and Events Australia (MEA) Professional Conference Organisers Association Inc (PCOA) www.businesseventscouncil.org.au To receive a copy of the BECA pre-election submission document, please contact: Felicity Zadro felicity@zadroagency.com.au Images: Karen Bolinger, Joyce DiMascio, Senator the Hon. Pauline Hanson, Andrew Hiebl Barry Neame, Joyce DiMascio, Trent Zimmerman MP, Andrew Hiebl Karen Bolinger, Andrew Hiebl, Robyn Johnson, Minister Simon Birmingham, Matt Hingerty, Joyce DiMascio, Barry Neame Barry Neame, Joyce DiMascio, Joel Fitzgibbon MP, Robyn Johnson, Andrew Hiebl For interviews or more information please contact: Felicity Zadro, Managing Director, Zadro | felicity@zadroagency.com.au | +61 2 9212 7867 Gold Coast family lawyer announced as ‘rising star’ by Doyle’s Guide 2018-12-03T03:45:01Z gold-coast-family-lawyer-announced-as-rising-star-by-doyle-s-guide Gold Coast, Queensland: Jones Mitchell Family Lawyers’ Olivia Jennar-Bryant has been named as one of Queensland’s ‘rising stars’ in family law by the highly regarded Doyle’s Guide. The announcement comes days after the Southport Firm promoted Olivia to Associate. Firm General Manager Tim Jones, said today, “Olivia is a true lawyer’s lawyer. She’s thorough, knowledgeable and practical, balanced with just the right amount of care and compassion. It comes as no surprise that she’s made this list – especially after her involvement with the recent reported decision of Thorne v Kennedy in the High Court.  We can’t wait to see her career go from strength to strength.”  For the Gold Coast born and bred Ms Jennar-Bryant, the announcement is a welcome surprise. “I am very humbled by and grateful for the support from my colleagues in the wider legal community.  In saying that, my main focus has always been and will continue to be on achieving positive outcomes for my clients and ideally, assisting them to achieve those outcomes without the need for long, drawn-out court proceedings or emotionally draining conflict.” If she can continue to do that, it’s clear Ms Jennar-Bryant will have a long and successful career in family law. About Jones Mitchell Family LawyersJones Mitchell Family Lawyers was formed in 1990 by Warwick Jones and David Mitchell. At the time it was the first and only specialised family law firm in Australia. The law firm has operated in Southport for the last 28 years, negotiated outcomes for over 3000 cases, and has been a key mentor for over 45 family lawyers across the region. It is recognised as a First Tier Family Law Firm on the Gold Coast by Doyle’s Guide. https://www.jonesmitchell.com.au Gold Coast family law firm sets sights on the future with divorce webinars 2018-12-03T00:28:45Z gold-coast-family-law-firm-sets-sights-on-the-future-with-divorce-webinars Gold Coast, Queensland:  Australia’s oldest family law firm, Jones Mitchell Family Lawyers, is modernising how people learn about what happens during a divorce with a new series of webinars on the topic. Webinars, the modern equivalent of a seminar, allow people to login and view a presentation remotely over the internet. Firm General Manager, Tim Jones, said today “Webinars are a fantastic way for people going through the early stages of separation or divorce because they can see and hear real lawyers demystify divorce from the comfort of their own home without needing to go out in public and risk being seen.” “Warwick (Jones, founder of the firm) previously held public seminars across the Gold Coast which were always well attended, but now the technology allows it, we believe the private nature of a webinar is better suited to what is a personal and sensitive topic.” The first webinar, “What to expect when you’re getting divorced” will take place Wednesday, 12 December at 7:30pm and the firm is accepting questions from the public up until COB on the 11th. People can register on the firm’s website. The series will continue early in 2019, with webinars on parenting arrangements and navigating divorce as a business owner to follow. LexisNexis® announces new partner solution Cloudcheck 2018-12-02T23:39:34Z lexisnexis-announces-new-partner-solution-cloudcheck AUCKLAND, December 3, 2018 – LexisNexis, a leading provider of content and technology solutions for the legal industry, announced today they have partnered with Verifi Identity Services Limited (Verifi) to deliver Cloudcheck, an integrated online electronic verification of identity solution to Affinity and LAWbase customers. Cloudcheck assists the user in meeting their AML/CFT obligations by providing electronic identity verification (EV) as permitted under Part 3 of the Amended Identity Verification Code of Practice 2013 (NZ). By seamlessly integrating into LexisNexis Affinity and LAWbase practice management systems, Cloudcheck allows the user to automatically progress the client engagement processes with minimal disruption. Andy Boss, General Manager, LexisNexis NZ Ltd. said, “Partnering with Verifi to provide Cloudcheck continues our promise to provide best-in-class technology innovations to our customers. We are excited to offer a secure, seamlessly integrated and easy-to-use solution as part of our Affinity and LAWbase solutions.” Vincent McCartney, Managing Director, Verifi, said: “This exciting new partnership with Lexis Nexis allows Verifi to distribute Cloudcheck to law firms on an unprecedented scale and is a key component of our growth strategy in the legal space. The simplicity and effectiveness of the Cloudcheck integration into the Affinity and LAWbase platforms will allow law practitioners to electronically verify their clients in a matter of seconds, therefore transforming how they interact with their clients to meet their AML/CFT obligations.” Cloudcheck is available as an integrated feature within Lexis Affinity 8.2 upgrade as well as LAWbase practice management solutions. Some key benefits include:  Seamless integration, secure, cloud hosted solution Automatic updates when new data sources become available Ease of use Verify clients by using information in their wallet or passport Local support Cloudcheck is NZ owned and supported locally   Visit www.lexisnexis.co.nz/partner/cloudcheck for more information about Cloudcheck.  To request product demonstration, please contact michele.fairbank@lexisnexis.co.nz.   About LexisNexis Legal & Professional LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.    About Verifi Identity Services Verifi Identity Services Limited (“Verifi”) is a leading provider of online electronic identity verification (“EV”) solutions and PEP screening to companies requiring name, date of birth and address verification of their customers. Verifi was founded in 2012 in Auckland, New Zealand by legal and financial services professionals Tyler McNamee and Vincent McCartney, and interactive pioneers Karl von Randow and Matthew Buchanan of Cactuslab. Together they provide over 30 years of global financial services experience and 30 years of modern, functional and accessible web solutions.  # # # Jones Mitchell promotes two family lawyers to Associate 2018-11-28T22:49:13Z jones-mitchell-promotes-two-family-lawyers-to-associate Gold Coast, Queensland:  Southport family law firm Jones Mitchell Family Lawyers has today promoted Belinda Chitts and Olivia Jennar-Bryant to the level of Associate.   The two lawyers have been key to the Family Law firm’s sustained growth in recent years, first working with founder Warwick Jones (who recently received the Award of Distinguished Service from the Gold Coast District Law Association) and applying that experience to a diverse range of client scenarios and complexity levels.   Mrs Chitts, who joined the firm in 2013, works in all areas of family law, whether parenting and/or property matters and has particular interest in complex child support and financial matters.   Ms Jennar-Bryant, who joined the firm in 2014, has a keen interest in property/financial matters and ‘left of field’ family law issues, particularly those involving financial agreements or paternity/parentage issues.   The two appointments mean Jones Mitchell now has three Associate-level family lawyers available to clients including Ailsa Day, in addition to Warwick Jones, Senior Associate Damira Hidic (Accredited Family Law Specialist) and lawyer Ruiqi Bai. About Jones Mitchell Family LawyersJones Mitchell Family Lawyers was formed in 1990 by Warwick Jones and David Mitchell. At the time it was the first and only specialised family law firm in Australia. The law firm has operated in Southport for the last 28 years, negotiated outcomes for over 3000 cases, and has been a key mentor for over 45 family lawyers across the region. It is recognised as a First Tier Family Law Firm on the Gold Coast by Doyles Guide. https://www.jonesmitchell.com.au Rimini Street Expands Investment and Operations in Asia-Pacific 2018-11-16T00:48:31Z rimini-street-expands-investment-and-operations-in-asia-pacific AUCKLAND, NEW ZEALAND, November 16, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that it has expanded its operations in the Asia-Pacific region with the launch of its new subsidiary, Rimini Street New Zealand Limited, and the opening of its new office in Auckland to address the growing demand for Rimini Street’s premium, ultra-responsive support services in New Zealand. Rimini Street’s expansion was announced at a gala event held at The Northern Club in Auckland, where clients, local IT leaders and the special guest of honor, Ambassador Scott P. Brown, the U.S. Ambassador to New Zealand, were hosted by Rimini Street’s general manager for Asia-Pacific, Andrew Powell, and Rimini Street corporate senior executives. Growing demand for IT optimisation and a business-driven IT roadmap Rimini Street launched its new subsidiary in response to the region’s increasing desire for software support solutions that can help optimise their IT spend and enable them to liberate significant funding for their business transformation initiatives. Rimini Street already supports nearly 50 clients with operations in New Zealand, including local brands James Pascoe, Spark, 2Degrees Mobile, Refining New Zealand and The University of Auckland. By switching to Rimini Street support from the vendor’s support, organisations have saved up to 90 percent of the total cost of maintenance of their SAP and Oracle software assets and are able to run their current ERP releases with no forced upgrades for a minimum of 15 years from the date they switched support. Rimini Street clients also benefit from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for critical Priority 1 cases. In addition, each client is assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system, backed by a broader team of technical experts. By switching their support to Rimini Street, organisations are able to take back control of their IT roadmaps with a ”business-driven roadmap” strategy that provides much more flexibility and value compared to the vendor roadmap, allowing CIOs to focus on creating value and providing competitive advantage for growth. “Organisations in New Zealand, both public and private, spend hundreds of millions of dollars every year on their annual enterprise software support and maintenance, yet see little return from this significant spend,” said Andrew Powell, general manager, Asia-Pacific, Rimini Street. “Our conversations with CIOs are squarely focused on how we can help them dramatically lower the total cost of ownership of their stable, mature enterprise systems as part of a hybrid computing model and business-driven roadmap, and as a result, we are experiencing increased demand in the region. With Rimini Street, organisations have the option to break free from the seemingly never-ending upgrade cycle dictated by the vendor’s roadmap – an expensive and disruptive path for companies to undertake just to stay fully supported. With our new operation in Auckland, we are better able to engage with and support organisations in New Zealand who want to significantly cut their software support spend and take back control of their IT roadmaps.” Region at risk of “falling behind” on innovation Recent research from Vanson Bourne, commissioned by Rimini Street, found that enterprises in the ANZ region plan to spend the second-least amount on IT innovation in the world in the next 12 months, and they plan to increase their IT innovation spend by just 6.31% in the 12 months following the survey, well below the global average of 10.94%. “New Zealand is famous for innovation, but it is at risk of falling behind the rest of the world,” continued Powell. “New Zealand CIOs know that it’s important to spend their IT budgets on more than daily operations. With budget pressures between operating costs and the need to invest in innovation, CIOs need to reassess the value of existing support arrangements and explore better software support options designed to provide a greater ROI. Rimini Street enables CIOs in New Zealand to unlock significant savings and redirect that funding into critical innovation initiatives.” To download an eBook summary of the survey, “The State of Innovation: Priorities and Challenges,” click here. About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI) Forward-Looking Statements Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future; changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on November 8, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication. # # # © 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein. Dell Boomi Enhances its Enterprise iPaaS Portfolio 2018-11-07T23:16:22Z dell-boomi-enhances-its-enterprise-ipaas-portfolio LAS VEGAS – BOOMI WORLD 18 – Dell Boomi™ (Boomi), the leading transformation provider of cloud integration and workflow automation software to build The Connected Business, announced, at Boomi World 18, the company’s latest additions to its integration Platform as a Service (iPaaS) for today’s enterprise. The only vendor to offer a unified platform with built-in data quality and connectivity across the enterprise —from people, applications and databases to devices and things—Boomi defines the iPaaS industry today. With its latest capabilities for The Connected Enterprise — Boomi Connect Now, Boomi Data Services for Pivotal, Boomi API Gateway and Developer Portal, Bot SDK and new Professional Services offerings — Boomi provides the tools organizations need to support a breadth of use cases across all personas, ensuring both high productivity and IT control. Boomi democratizes integration, making it accessible to all users regardless of their level of technical expertise or role in the organization from citizen developers, business analysts and integration experts. “Flinders University prides itself for being an innovator in contemporary education and the source of Australia’s most enterprising graduates,” said Nicole Fishers, Associate Director, Digital Business Services & Deputy CIO at Flinders University. “We have recognised the vital need of progressive technology in the higher education industry and Boomi allows us to be connected across our entire organisation. With more than 25,000 students, Boomi is helping us to provide them unprecedented access to information.” “Sky’s mission is to connect customers to more of what they love. Dell Boomi's ability to connect data, processes and people has an extremely positive impact on the experience Sky provides its 12 million UK customers,” said Olive Perrins, Service Strategy Manager at Sky. “Our people are critical to our success and being able to bring together our rich talent along with critical applications and data will be key to our continued success.” New highlights of Dell Boomi’s capabilities geared toward the enterprise include: Boomi Connect Now – Allows partners and select customers to provide a centralized self-service offering for users who don’t have integration expertise. Boomi Connect Now increases productivity for the business user, customer, vendor or supplier by assisting in accomplishing quick, foolproof integrations, while IT still maintains total control. Boomi API Gateway and Developer Portal – As we look to redefine the definition of integration to evolve beyond data and applications to include people, it's increasingly important to facilitate secure and scalable interactions with external parties. By leveraging the gateway functionality, our customers will have increased confidence in the security and scalability of the services that they provide. Furthermore, with the developer portal, our customers will greatly enhance the discoverability and be able to engage at scale with their broader API consumers. Data Services for Pivotal – Boomi and Pivotal now offer customers even faster deployment of the Boomi iPaaS, with deployment options available for Pivotal Kubernetes and Pivotal Application Services environments (PKS/PAS) from the Pivotal Cloud Foundry marketplace. This allows joint customers to rapidly respond to changing customer needs and provides a modernized IT infrastructure to help organizations become agile and cloud-first. Deep integration and seamless runtimes allow Boomi integration to fit seamlessly into Pivotal’s Continuous Integration and Continuous Delivery (CI/CD) framework. Boomi Enterprise Innovation Services – The latest professional services offering from Boomi allows enterprise customers to collaborate with Boomi experts to achieve innovation and excellence at scale and fully capitalize on Boomi’s industry-leading integration cloud to build a connected business. Available as a subscription, Dell Boomi Enterprise Innovation Services provides a package of integration services, support and resources, with the flexibility to customize to specific customer needs. Architectural Services – Allows customers to harness the full power of evolving IT architectures by partnering with Dell Boomi’s architectural experts. With this service, customers can collaborate with Boomi technical, solutions, business and enterprise architects who offer unmatched industry experience. Blockchain – The evolution of business will require the ability to integrate with blockchain smart contracts. Boomi’s world-class platform offers support for the industry-leading blockchain platforms Ethereum and Hyperledger Fabric, so customers will now be ready to quickly and easily incorporate smart contracts into their business processes. Bot SDK – an accelerator toolkit that packages everything a Boomi developer needs to build a bot. Customers can now achieve faster time to market with bots that are highly integrated into their existing infrastructure and optimized for lead generation and ROI in as little as 15 minutes. Additional Leadership Quotes "Just as is the case today with most businesses requiring an integration platform solution like Dell Boomi that helps them solve their integration challenges of a hybrid landscape, business will need to solve challenges that now require integration of their hybrid landscape and blockchain smart contracts,” said Michael J. Morton, CTO, Boomi. “We are seeing Boomi developers build their presence at every enterprise organization, extending their reach within a line of business and influencing business decisions,” said Steve Wood, Chief Product Officer, Boomi. “With the continued growth of our enterprise offerings, we are committed to improving organizational productivity and helping developers lead their organizations—whether that’s doing their own custom work in the Boomi environment, supplementing it with outside sources and expertise or providing their organization the tools it needs to enable its own citizen integrators.” “Perficient has strong, strategic partnerships and implementation experience with Dell Boomi and Pivotal, key technologies which support IT modernization,” said Vishal Rajpal, general manager of Perficient’s cloud platform solutions group. “The depth and breadth of our experience and expertise positions us to expertly deliver these platforms, accelerating digital transformation for our clients. Together, these technologies unleash powerful application development and cloud integration capabilities that our customers need.” About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2018 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements.