The PRWIRE Press Releases https:// 2018-12-18T01:14:17Z 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS 2018-12-03T08:06:18Z beca-targets-federal-mps-in-fresh-new-advocacy-campaign-for-business-events-1 Media release: 3 December 2018 BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS BECA urges government to provide assurity for policy and funding via six key pillars Members of the Business Events Council of Australia (BECA), launched a pre-election campaign at Parliament House in Canberra last week calling on Members of Parliament to unequivocally support policy and funding of the sector. A delegation of business events industry leaders met with 12 key MPs and their advisors, from all sides of politics, with a united message about the need for a strong policy for business events and additional funding through Tourism Australia. BECA has called on the Coalition, Labor and other parties to launch a policy for business events ahead of the May Federal election covering six key areas. Chairman of BECA, Matt Hingerty, said the mission to Canberra was a vital step in getting the business events sector’s power, scope and potential understood by our Parliamentarians and embedded in policy. “The industry delivered a strong and united message about the importance of the business events sector as a key driver of the Australian economy,” Mr. Hingerty said. “Our delegation was well received as we delivered clear evidence to substantiate the merits of backing business events in order to deliver real benefits to cities as well as regional Australia.” The BECA delegation comprising representatives of all its Member Associations advocated for government support to help reap the opportunities that the business events sector can offer Australia, including generating jobs for life, international trade and soft diplomacy, investment and both regional and national economic development. BECA called for a policy which would include the following six strategies: Extension of the successful Bid Fund Program (BFP), and partnership programs managed by Business Events Australia. BECA calls for increased BEA funding of $10M or $40M within four years. Funding for research; managed by the business events community and Tourism Research Australia in order to benchmark the industry, and quantify the sector’s size, impact and worth. A national infrastructure mapping study to identify the gaps and priorities for business events infrastructure in metro and regional areas. Support to work more closely with VET and higher education sector (namely TAFE) to design courses that match the industry’s needs now, and in the future. Temporary skilled labour visa reform to enable the industry to more easily respond to fluctuating demands with a more flexible temporary visa system. Growth Industries Business Events Team to link our outcomes with those associated with the Industry Growth Centre Initiatives. “While business events stimulate the visitor economy, their impact is more far-reaching than just tourism.” The business events sector stands on its own two feet as a major contributor to Australia’s GDP and provides significant commercial opportunities, jobs and contribution to our reputation as a progressive, innovative and successful nation with which to do business. BECA’s mission to Canberra was designed to carry a strong message that the business events sector must be supported in order to leverage the huge opportunities we can uniquely deliver for our economy and community. “Whilst Australia had a strong reputation hosting business events, our international competitiveness is being compromised by markets in Asia, and we need to act now to curb the impact,” said Mr. Hingerty. BECA visited the offices of the Hon. Mark Coulton MP, the Hon. Josh Wilson MP, the Hon. Craig Laundy MP, the Hon. Trent Zimmerman MP, Senator the Hon. Simon Birmingham, Senator the Hon. Tim Storer, Senator the Hon. Pauline Hanson, the Hon. Anthony Albanese MP, the Hon. Joel Fitzgibbon MP, Senator the Hon. Murray Watt, the Hon. Tanya Plibersek MP. BECA members who attended the government meetings with Matt Hingerty included: Joyce DiMascio, CEO of Exhibition and Event Association of Australasia (EEAA); Robyn Johnson, CEO, Meetings & Events Australia (MEA); Barry Neame for Professional Conference Organisers of Australia (PCOA); Andrew Heibl, CEO, Association of Australian Convention Bureaux (AACB); and Karen Bolinger for International Congress and Convention Association (ICCA). -ends- Notes to editors The Business Events Council of Australia (BECA) is the peak body for the business events sector and represents to government and relevant agencies, issues common to all segments of the industry. The members include: Association of Australian Convention Bureaux (AACB) Australian Convention Centres Group (ACCG) Exhibition and Event Association of Australasia (EEAA) International Convention and Congress Association (ICCA) - Australian Chapter Meetings and Events Australia (MEA) Professional Conference Organisers Association Inc (PCOA) www.businesseventscouncil.org.au To receive a copy of the BECA pre-election submission document, please contact: Felicity Zadro felicity@zadroagency.com.au Images: Karen Bolinger, Joyce DiMascio, Senator the Hon. Pauline Hanson, Andrew Hiebl Barry Neame, Joyce DiMascio, Trent Zimmerman MP, Andrew Hiebl Karen Bolinger, Andrew Hiebl, Robyn Johnson, Minister Simon Birmingham, Matt Hingerty, Joyce DiMascio, Barry Neame Barry Neame, Joyce DiMascio, Joel Fitzgibbon MP, Robyn Johnson, Andrew Hiebl For interviews or more information please contact: Felicity Zadro, Managing Director, Zadro | felicity@zadroagency.com.au | +61 2 9212 7867 Rimini Street Expands Investment and Operations in Asia-Pacific 2018-11-16T00:48:31Z rimini-street-expands-investment-and-operations-in-asia-pacific AUCKLAND, NEW ZEALAND, November 16, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that it has expanded its operations in the Asia-Pacific region with the launch of its new subsidiary, Rimini Street New Zealand Limited, and the opening of its new office in Auckland to address the growing demand for Rimini Street’s premium, ultra-responsive support services in New Zealand. Rimini Street’s expansion was announced at a gala event held at The Northern Club in Auckland, where clients, local IT leaders and the special guest of honor, Ambassador Scott P. Brown, the U.S. Ambassador to New Zealand, were hosted by Rimini Street’s general manager for Asia-Pacific, Andrew Powell, and Rimini Street corporate senior executives. Growing demand for IT optimisation and a business-driven IT roadmap Rimini Street launched its new subsidiary in response to the region’s increasing desire for software support solutions that can help optimise their IT spend and enable them to liberate significant funding for their business transformation initiatives. Rimini Street already supports nearly 50 clients with operations in New Zealand, including local brands James Pascoe, Spark, 2Degrees Mobile, Refining New Zealand and The University of Auckland. By switching to Rimini Street support from the vendor’s support, organisations have saved up to 90 percent of the total cost of maintenance of their SAP and Oracle software assets and are able to run their current ERP releases with no forced upgrades for a minimum of 15 years from the date they switched support. Rimini Street clients also benefit from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for critical Priority 1 cases. In addition, each client is assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system, backed by a broader team of technical experts. By switching their support to Rimini Street, organisations are able to take back control of their IT roadmaps with a ”business-driven roadmap” strategy that provides much more flexibility and value compared to the vendor roadmap, allowing CIOs to focus on creating value and providing competitive advantage for growth. “Organisations in New Zealand, both public and private, spend hundreds of millions of dollars every year on their annual enterprise software support and maintenance, yet see little return from this significant spend,” said Andrew Powell, general manager, Asia-Pacific, Rimini Street. “Our conversations with CIOs are squarely focused on how we can help them dramatically lower the total cost of ownership of their stable, mature enterprise systems as part of a hybrid computing model and business-driven roadmap, and as a result, we are experiencing increased demand in the region. With Rimini Street, organisations have the option to break free from the seemingly never-ending upgrade cycle dictated by the vendor’s roadmap – an expensive and disruptive path for companies to undertake just to stay fully supported. With our new operation in Auckland, we are better able to engage with and support organisations in New Zealand who want to significantly cut their software support spend and take back control of their IT roadmaps.” Region at risk of “falling behind” on innovation Recent research from Vanson Bourne, commissioned by Rimini Street, found that enterprises in the ANZ region plan to spend the second-least amount on IT innovation in the world in the next 12 months, and they plan to increase their IT innovation spend by just 6.31% in the 12 months following the survey, well below the global average of 10.94%. “New Zealand is famous for innovation, but it is at risk of falling behind the rest of the world,” continued Powell. “New Zealand CIOs know that it’s important to spend their IT budgets on more than daily operations. With budget pressures between operating costs and the need to invest in innovation, CIOs need to reassess the value of existing support arrangements and explore better software support options designed to provide a greater ROI. Rimini Street enables CIOs in New Zealand to unlock significant savings and redirect that funding into critical innovation initiatives.” To download an eBook summary of the survey, “The State of Innovation: Priorities and Challenges,” click here. About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI) Forward-Looking Statements Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future; changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on November 8, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication. # # # © 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein. Invictus and Fashion in the mix for The Business of Events 2018-10-17T01:11:08Z invictus-and-fashion-in-the-mix-for-the-business-of-events Invictus Games, Mercedes-Benz Fashion Week Australia (MBFWA), and the Australian Grand Prix will share the secrets to their success at The Business of Events to be held in Sydney next year. Professional advice about the return on investment using demonstrated business solutions, will be shared by an impressive range of successful and experienced strategy and planning experts when they come together at this in augural event. Among the high calibre speakers will be Executive Director, IMG Fashion Asia Pacific, Natalie Xenita who will reveal the strategy and role MBFWA plays, fuelling the multi-billion-dollar fashion industry. “Fashion is a powerhouse industry that drives annual retail sales of over $9 billion and employs some 77,000 people in New South Wales alone. There is much to share from our approach and I look forward to presenting our story at The Business of Events,” Ms. Xenita said. “MBFWA’s successful growth strategy has helped boost commercial significance of the fashion industry, aiding both national and local economies, and extending audience reach beyond the event. What’s more, all stakeholders enjoy a strong return on investment.” Ms. Xenita said over 23 years, MBFWA has emerged as the preeminent fashion event in Asia-Pacific – but success didn’t happen overnight. “After heavy investment by IMG to elevate the overall experience, from sponsorship activations to designer selection and global audience engagement, I’m proud to share our model of success at The Business of Events.” Conference organiser Gary Daly, Managing Director, Exhibitions & Trade Fairs, said harnessing how Australia’s biggest and best events are successfully managed by the specialists who drive business growth, from planning through to execution, will be the cornerstone of The Business of Events. “Key solutions will be on offer from the experts who sit in the hot seats of Australian’s most recognised events,” Mr Daly said. “Global attention from the business world will be on Sydney, as the Invictus Games kick off this week. This is the result of a significant amount of high-level business planning and execution. The Business of Events, will be where the Invictus Games CEO, Patrick Kidd, can share his learnings from the success of the games from a global and local perspective.” The inaugural conference, The Business of Events, will take place in Sydney on 7-8 February 2019, will host in-depth discussions around the theme, Powering Growth, exploring how to identify new business, increasing the bottom line, the future of major events and how to ensure business growth. Keynotes, plenaries and flexible break-out sessions will allow delegates to create a bespoke conference experience to maximise their investment. Speakers, strategically invited from key sectors, will provide diverse, forward-thinking insights in a unique two-day program. Alongside international keynote, Laura Schwartz, former White House Director of Events, high-calibre confirmed speakers include: Natalie Xenita, Executive Director, IMG Fashion Asia Pacific Patrick Kidd, CEO Invictus Games, Sydney 2018 Penny Lion, Executive General Manager of Events, Tourism Australia Andrew Westacott, CEO, Australian Grand Prix Terese Casu, CEO, Sydney Gay and Lesbian Mardi Gras Helen Sawczak, National CEO, Australia China Business Council Damien Hodgkinson, Executive Director, Melbourne Comedy Festival Senior event professionals will have unparalleled access to industry leaders from which to learn about event safety and architecture, sales growth, governance, future business and professional development. Conference organiser, Gary Daly, Managing Director, Exhibitions & Trade Fairs, said speakers will share some insightful key learnings including the market potential for Australia and opportunities for Australian businesses, what we can learn from our international counterparts. He said the optimum learning platforms will offer participants invaluable opportunities to upskill and power growth. “These speakers contribute to the Australian economy through major events and operate in international markets with different policies and jurisdictions, so they know what issues you can face in the international marketplace,” Mr Daly said. The Business of Events will share how to take advantage of Australia’s position within the global marketplace, how to capitalise on an aggressive event strategy and how to power growth.” To purchase tickets, visit www.thebusinessofevents.com.au. The Business of Events will be held at Sheraton on the Park, Sydney, on 7-8 February 2019. Images: 1. Natalie Xenita, Executive Director, IMG Fashion Asia Pacific About Exhibitions and Trade Fairs Exhibitions and Trade Fairs (ETF) is a full-service event organiser with over 35 years’ experience across a diverse range of industries including renewable energy, automotive, business events, construction, oil and gas, entertainment technology, irrigation, manufacturing, travel and lifestyle. They have a long history of working collaboratively with organisations to produce innovative conferences and exhibitions to support their business objectives. They have become a trusted provider in their ability to contribute to organisations and the value of their events. They have offices in Sydney and Melbourne, however their teams are on the ground wherever the event is being planned, sold, marketed and delivered. They deliver conferences around the world. ETF’s motto is Experience, Expertise, Enthusiasm which reflects their approach to managing events and developing the relationships which underpin them. -ENDS- Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement 2018-10-08T22:45:46Z verint-named-frost-sullivan-asia-pacifics-market-share-leader-and-vendor-of-the-year-for-pioneering-and-innovating-customer-engagement SYDNEY and MELVILLE, N.Y., October 9, 2018 — Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. These honours augment Verint’s ongoing commitment to simplifying, modernising and automating customer engagement in the APAC region and across the world. In Frost & Sullivan’s recently published Asia Pacific Contact Centre Applications Market CY 2017 (Forecast till 2024) report, Verint led all vendors, ranking top among 40 companies included in the analysis. The report’s top six current and projected market drivers include: Enhanced application functionality and channel integration to support omni-channel customer experience capabilities Demand for rich, easy to use, contact centre analytics capabilities Addition of new contact channels such as social and mobile contact, and channel integration Continuous software update and system upgrading for advanced functionality Automation of routine customer interactions through bots, Virtual Assistants and Robotic Process Automation Integration of systems and apps outside the contact centre to support digital transformation strategies “This prestigious report highlights the valued partnerships we are building in this dynamically growing region, as well as the enthusiastic response to our cloud-based solutions,” said Verint’s Ady Meretz, president, Asia Pacific. “Our open design allows organisations to adopt individual elements of our solutions or use an entire platform-driven approach.” In addition to being recognised as the number one contact centre applications vendor across the region, Frost and Sullivan’s Asia Pacific Contact Centre Applications Market study also highlights Verint’s leadership position in most of the countries around Asia Pacific such as Australia, India, China, Singapore and Hong Kong. The report shows Verint leadership in the following categories: Quality Monitoring Vendor: #1 market share in APAC overall and key countries including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, South Korea and Taiwan Analytics Vendor: #1 market share in APAC overall and key countries including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, South Korea and Taiwan Workforce Management Vendor: #1 market share in APAC overall and key countries, including India, China, Hong Kong, Indonesia, the Philippines, Singapore and Thailand. Accompanying this study, Frost & Sullivan honored Verint with its “2018 Asia Pacific Customer Contact Optimisation Solutions Vendor of the Year” award. This marks the fifth consecutive year that Verint has been recognised in the firm’s APAC best practices awards, reinforcing its continued commitment and focus on helping customers achieve their business goals through the use of innovative customer engagement solutions. “This award acknowledges the relentless efforts of the Verint team and recognises the company’s outstanding performance throughout 2017 and 2018,” said Krishna Baidya, head of customer contact research, ICT Practice - Asia Pacific at Frost & Sullivan. “Verint leads the customer contact optimisation solutions domain with continued market share growth in APAC, showing a strong commitment to strengthening its workforce engagement and analytics solution capabilities to meet clients’ needs for exceptional customer engagement, improving customer loyalty and driving revenue.” To learn more about Verint’s market-leading customer engagement offerings, click here. About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation, security intelligence, and fraud, risk and compliance. Today, over 10,000 organisations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com. 1 Frost & Sullivan, Asia Pacific Contact Centre Applications Market CY 2017 (Forecast till 2024), July 2018. This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners. ### Contacts: APAC Media Contact Prue Roberts Manning & Co prue@manningandco.com.au National Safe Work Month: Many benefits for SMEs in outsourcing drug and alcohol testing 2018-10-04T01:55:40Z national-safe-work-month-many-benefits-for-smes-in-outsourcing-drug-and-alcohol-testing Staff working under the influence of drugs or alcohol can be dangerous, not just to themselves, but their fellow workers and the organisation’s reputation. Major events, such as the forthcoming Melbourne Cup, are times when more workers test positive for drugs the next day such as MET (methamphetamine/ice), MDMA (ecstasy) and THC (marijuana). With October being National Safe Work Month, Andatech, a leading Australian supplier of drug and alcohol testing equipment and services, highlights how substance use and abuse play a significant role in work‑related injuries and fatalities. "Australian businesses are losing an estimated $6 billion annually due to substance use‑related productivity issues and 7.5% of hospital morbidity is related to alcohol consumption in the workplace," said Jaka Exstrada, Business Development Manager from Andatech. "This abuse also contributes to adverse productivity outcomes such as absenteeism, lateness, a decrease in attention span, poor coordination, difficulty in comprehension and slower reaction time." Many employers who want to carry out tests but cannot justify having an in-house drug and alcohol testing regime for random testing, post-incident and emergency testing are turning to third party testing, which is becoming more readily available. This outsourced testing is more affordable and can be customised for each organisation, tailoring the level of equipment, the frequency and the volume of drug and alcohol testing to suit their requirements. "Organisations may not realise that on-site drug testing services, either urine or oral, can be set up for as little as one person per year. In addition, they can also opt for education and awareness presentations and inductions, and policy and procedure development. "Third party testing is ideal for smaller businesses who want to comply with workplace health and safety but would prefer a professional with experience in testing to undertake the tests. "The testing service can also deal with awkward situations and it doesn’t hinder relationships between employees," he said. Testing improves employee compliance One Melbourne manufacturer that commenced testing earlier this year, has seen the incidence of positive readings halved from an average of 6% to 3%. The improvement is expected to continue as staff realise they can't get away with it. The purpose of this company's testing regime is to prevent staff from arriving at work still under the influence of drugs or alcohol as they are putting themselves and others at risk from injury or worse. To this end, various types of testing is conducted including random testing and special days testing when people are more likely to give a positive result, such as the day after Melbourne Cup Day or Australia Day. Some companies also conduct pre‑employment tests, incident tests and for‑cause tests where they suspect someone may be under the influence. For companies who want to manage their own testing regime, Andatech offers urine and oral DrugSense kits that test for nine different drug types. The company also has the widest range of Australian Standard‑certified breathalysers in Australia, including AlcoSense workplace breathalysers. However, many small enterprises are now turning to third party on-site drug and alcohol services from Andatech that uses a NATA accredited lab, certified collectors/testers and offers 24/7 on-site testing in all major cities in Australia, which is crucial when emergency and post-incident testing is required quickly. www.andatech.com.au https://www.safeworkaustralia.gov.au/national-safe-work-month/about Ends Free resources for business: White paper: Developing a Drugs and Alcohol Policy: Avoiding Common Pitfalls when Including Drug & Breath Tests https://www.andatech.com.au/developing-drugs-alcohol-policy-whitepaper White paper: Drug Abuse in the Workplace: A hidden management crisis https://www.andatech.com.au/workplace-drug-abuse-whitepaper White paper: Human Factor: The Human-Technology Interface in Workplace Safety https://www.andatech.com.au/human-factor-workplace-safety-whitepaper Some more facts & figures: In its 2007 study, the Australian Safety and Compensation Council reported that 2.5% of the workforce attends work despite being under the influence of illicit drugs. Figures released by The Alcohol and Drug Foundation show that Australian businesses lose an estimated $6 billion annually due to substance use-related productivity issues. According to the National Centre for Education and Training on Addiction (NCETA), most work-related accident compensation claims come from workers who are absent for 12 weeks on average. These claims have a direct and indirect cost estimated at $60 billion per year. Wheeldon through Integrity Sampling found that 300,000 workers in Australia in full-time employment, misuse drugs and alcohol at harmful levels, and that 57% of part-time and contractual staff have the same problem. 40% of the workforce population in the 35-55-year-old demographic tested positive for methamphetamine and 1 in 15 professional drivers in the State of Victoria tested positive for illicit drugs in 2016. About Andatech: Andatech is a 100% Australian owned company that designs, supplies, supports and services safety and wellness products including high quality alcohol and drug testing equipment, and air quality products. The company has the widest range of Australian Standard-certified breathalysers in Australia, which are designed for personal use, in workplaces, at hospitality venues (wall mounted) and as car interlock devices. Drug testing kits cover saliva and urine testing of 9 drug groups providing error-free results. https://www.andatech.com.au/ Media enquiries: Wendy McWilliams, WMC PR, T: 03 9803 2588 E: wendy@wmcpr.com.au To request any photos in high resolution please contact Wendy McWilliams. Captions: Andatech’s AlcoSense Prodigy S workplace breathalyser with one-touch operation delivers highly accurate readings. Andatech’s DrugSense Saliva Drug Testing Kit that tests for all the main drug groups. Andatech Sentry baton breathalyser can take 12 samples per minute. Rimini Street Obtains Australian Single Touch Payroll Certification 2018-09-19T22:22:43Z rimini-street-obtains-australian-single-touch-payroll-certification September 20, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced it has obtained Single Touch Payroll (STP) certification by the Australian Government’s Australian Taxation Office (ATO) for PeopleSoft Global Payroll and SAP HCM Payroll. The new certification enables Rimini Street’s Australian clients to submit their payroll data via a ‘pay event,’ either on or before pay day, to the ATO. Rimini Street’s tax, legal and regulatory division passed the complex, rigorous qualification process with the first file submission for both PeopleSoft and SAP software products, well ahead of the deadline set by the ATO. Premium Service Support for Critical Certification Process All organisations with 20 or more employees are required to report under STP to stay compliant with the Australian Taxation Legislation. The aim of STP is to streamline employer payroll information reporting to the ATO. The change requires companies to report payments such as salaries and wages, pay as you go (PAYG) withholding, and superannuation information from their payroll solution each time an organisation pays its employees, rather than at the end of each financial year. “With the Australian Taxation Office mandating new Single Touch Payroll reporting requirements, we needed to ensure that our systems were fully compliant,” said John Brizee, SAP manager at Golding Contractors. “Rimini Street provided the STP update for our SAP payroll application. The update was installed, tested, and ready-to-go well in advance of the ATO’s deadline of July 1, 2018.” Rimini Street put a comprehensive process in place eighteen months prior to the July 1, 2018 deadline to begin preparing clients for this new reporting standard. The Company achieved STP certification for PeopleSoft software products in May 2018 and for SAP related products in June 2018 by completing three main verification steps set by the ATO – an in depth security questionnaire, execution of the ATO’s conformance test suite and lastly, product verification testing. “STP is the largest change to Australian payroll in recent history,” said Paul Henville, group vice president, Global Product Delivery. “By obtaining the STP certification for our PeopleSoft and SAP clients, we can ensure their systems are supported and compliant for this monumental shift in payroll reporting. This is just one example of how Rimini Street remains diligent, proactive and on the forefront of constantly changing tax, legal and regulatory requirements; STP in particular was one of the most complex requirements we have had to undertake, which we were able to complete ahead of the original software vendors.” To review the list of vendors certified for STP, visit http://www.sbr.gov.au/products-register/sbr-product-register-full-list Industry-Leading Tax, Legal & Regulatory Research and Technology Rimini Street’s tax, legal and regulatory strategy and scoping team is made up of veteran tax specialists, attorneys and international tax, legal and regulatory professionals who use advanced technology and numerous government and private-sector sources to monitor, collect and verify tax, legal and regulatory changes. Rimini Street also participates in, and is a member of, many prominent tax, legal and regulatory associations around the world, including the American, Canadian, United Kingdom and Australian Payroll Associations, the American Bar Association Section of Taxation, the Financial Executives International Association, the Tax Council and the Tax Executives Institute. The innovative combination of technology, proven methodology and ISO 9001 quality processes consistently assures a fast “legislature-to-live”SM update delivery cycle and the highest quality deliverables in the industry. About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,620 global Fortune 500, midmarket, public sector and other organisations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI) Forward-Looking Statements Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse litigation developments or in the government inquiry; the final amount and timing of any refunds from Oracle related to our litigation; our ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities, including its common stock and its Preferred Stock; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on August 9, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication. # # # © 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein. Connectivity Game Changer Unveiled with Launch of myinsight.io 2018-08-15T21:00:00Z connectivity-game-changer-unveiled-with-launch-of-myinsight-io-3 myinsight.io by Powertec executes an elegant solution in response to what is often described as the next Industrial Revolution - The Internet of Things/Everything (IoT/E) and both it and the Connectivity Module are the first releases from the Powertec IoT Division. “In simple terms the IoT or E is the intelligent connection of people, process, data and things,” said Geoff Carroll, Powertec Head of Technology. “In a world where billions of objects have sensors to detect, measure and assess and are connected over public and private networks, myinsight.io was developed in response to deliver a complete, customised open source solution.” myinsight.io by Powertec delivers unparalleled harnessing of IoE/T for industry, due in large part to Powertec’s strong foundation of optimising connectivity far and wide with its low-cost, smart technology solutions and through encouraging local groups and organisations to band together in solving connectivity issues. But it is the development and introduction of the world-first Connectivity Module (patent pending) that sets it apart from anything available in the space to date. “Put simply, the myinsight.io Connectivity Module can retrofit to any sensor on the market, and extract information from data points using WiFI, LoRa and/or NB-IoT to send all data to the myinsight.io portal. “The sensor market is fragmented with different portals needed for different sensor uses – the Connectivity Module allows you to tie all your sensor data into one convenient portal with one supplier using the latest technologies. The result is efficiency and cost savings for the user. “ “This robust product is specifically designed for outdoor use and its low power design not only provides access to LoRa but an array of power options, depending on the outcome required and the most cost-effective option for the user. It also includes failover within the same Module.” What distinguishes myinsight.io by Powertec is in the ability to provide total visibility and sensor control, its ease of use, plus integration into existing investments, and is set to become the biggest agricultural business enabler seen in years. “Agriculture is one key area where IoE will have significant impacts. Reducing costs, increasing yield, lowering waste and energy consumption, downtime and improving quality, are key impacts integrated technology can deliver.” “It will make a staggering impact on rural and regional industries in the next decade and will change the life of many but particularly those in the agricultural industry.” myinsight.io by Powertec comprises a complete open source, end-to-end agricultural solution for internet, cellular, WiFi and long-range communication (LoRa) gateways. “myinsight.io will assist business to increase productivity, environmental sustainability, safety and workflow, which will ultimately make the working farm more self-sufficient.” “Using cloud-based or on-premise smart farm technology that adeptly addresses connectivity, plus the integrated use of digital equipment such as sensors and GPS, our solution provides farmers with the information and data they need to make highly informed choices and help improve efficiency.” The solution for agriculture is customised to control, measure and track assets, people, animals and things with a combination of live and historical data, events, notifications and machine learning. “Areas such as water management, weather, security, process automation and more will be revolutionised by the myinsight.io solution, which is both scalable and backward compatible to existing IoT investments.” The myinsight.io by Powertec global hardware is not limited to agriculture use. “MyInsight.io and the Module have been wholly designed, built and manufactured by Powertec Telecommunications and is currently being utilised within factory and warehouse environments and is flexible enough to address IoT requirements across all industries.” More about Powertec Telecommunications Australian-born, global hardware and communications company, Powertec Telecommunications, is optimising connectivity far and wide with its low-cost, smart technology solutions. From humble beginnings in 1995 as a one-man team on the Gold Coast, the company has grown into an international operation with offices in NSW, Victoria, WA, QLD, NT and New Zealand. Founder and CEO, Raymond Smith, said that the driving force for the development of the business was to deliver individuals and businesses with solutions to help stay connected. “Our wireless communication products and solutions aim to make a difference in people’s lives and ensure that they can communicate and be connected no matter where they may be,” he said. “The products we offer are intelligent, reliable and durable for optimal connectivity and best possible performance.” Through a commitment with its partners and manufacturers, Powertec has secured exclusive distributorship in Australia and New Zealand for many complementary products that have attracted over 2,000 resellers and retailers, as well as internationally. In 2012, the company teamed up with Nextivity Inc. – a leading developer of cellular coverage technology – becoming the Australia Pacific distributor of Cel-Fi mobile smart repeaters; a first of its kind consumer product to be approved by all mobile carriers in Australia and New Zealand. “Powertec’s product reliability and onboard intelligence is the reason our network continues to grow and we’re able to offer effective wireless coverage and technology solutions in addition to products that work in harmony with cellular networks,” said Mr Smith. “Thanks to Powertec’s innovative solutions there are now thousands of sites and users with access to high speed data where previously it was not possible “ Powertec today supplies mobile carriers, large multinational companies, government departments, defence, emergency services, small to medium sized businesses and individuals with its breadth of hardware solutions enhancing the ability to communicate. For more information on Powertec Telecommunications, visit their website: www.powertec.com.au - ENDS – ALL MEDIA ENQUIRIES: Emma Bain | M10 Collective Ph: 0438 264 355 | Email: emma@m10.com.au Connectivity Game Changer Unveiled with Launch of myinsight.io 2018-08-15T21:00:00Z connectivity-game-changer-unveiled-with-launch-of-myinsight-io-2 myinsight.io by Powertec executes an elegant solution in response to what is often described as the next Industrial Revolution - The Internet of Things/Everything (IoT/E) and both it and the Connectivity Module are the first releases from the Powertec IoT Division. “In simple terms the IoT or E is the intelligent connection of people, process, data and things,” said Geoff Carroll, Powertec Head of Technology. “In a world where billions of objects have sensors to detect, measure and assess and are connected over public and private networks, myinsight.io was developed in response to deliver a complete, customised open source solution.” myinsight.io by Powertec delivers unparalleled harnessing of IoE/T for industry, due in large part to Powertec’s strong foundation of optimising connectivity far and wide with its low-cost, smart technology solutions and through encouraging local groups and organisations to band together in solving connectivity issues. But it is the development and introduction of the world-first Connectivity Module (patent pending) that sets it apart from anything available in the space to date. “Put simply, the myinsight.io Connectivity Module can retrofit to any sensor on the market, and extract information from data points using WiFI, LoRa and/or NB-IoT to send all data to the myinsight.io portal. “The sensor market is fragmented with different portals needed for different sensor uses – the Connectivity Module allows you to tie all your sensor data into one convenient portal with one supplier using the latest technologies. The result is efficiency and cost savings for the user. “ “This robust product is specifically designed for outdoor use and its low power design not only provides access to LoRa but an array of power options, depending on the outcome required and the most cost-effective option for the user. It also includes failover within the same Module.” What distinguishes myinsight.io by Powertec is in the ability to provide total visibility and sensor control, its ease of use, plus integration into existing investments, and is set to become the biggest agricultural business enabler seen in years. “Agriculture is one key area where IoE will have significant impacts. Reducing costs, increasing yield, lowering waste and energy consumption, downtime and improving quality, are key impacts integrated technology can deliver.” “It will make a staggering impact on rural and regional industries in the next decade and will change the life of many but particularly those in the agricultural industry.” myinsight.io by Powertec comprises a complete open source, end-to-end agricultural solution for internet, cellular, WiFi and long-range communication (LoRa) gateways. “myinsight.io will assist business to increase productivity, environmental sustainability, safety and workflow, which will ultimately make the working farm more self-sufficient.” “Using cloud-based or on-premise smart farm technology that adeptly addresses connectivity, plus the integrated use of digital equipment such as sensors and GPS, our solution provides farmers with the information and data they need to make highly informed choices and help improve efficiency.” The solution for agriculture is customised to control, measure and track assets, people, animals and things with a combination of live and historical data, events, notifications and machine learning. “Areas such as water management, weather, security, process automation and more will be revolutionised by the myinsight.io solution, which is both scalable and backward compatible to existing IoT investments.” The myinsight.io by Powertec global hardware is not limited to agriculture use. “MyInsight.io and the Module have been wholly designed, built and manufactured by Powertec Telecommunications and is currently being utilised within factory and warehouse environments and is flexible enough to address IoT requirements across all industries.” More about Powertec Telecommunications Australian-born, global hardware and communications company, Powertec Telecommunications, is optimising connectivity far and wide with its low-cost, smart technology solutions. From humble beginnings in 1995 as a one-man team on the Gold Coast, the company has grown into an international operation with offices in NSW, Victoria, WA, QLD, NT and New Zealand. Founder and CEO, Raymond Smith, said that the driving force for the development of the business was to deliver individuals and businesses with solutions to help stay connected. “Our wireless communication products and solutions aim to make a difference in people’s lives and ensure that they can communicate and be connected no matter where they may be,” he said. “The products we offer are intelligent, reliable and durable for optimal connectivity and best possible performance.” Through a commitment with its partners and manufacturers, Powertec has secured exclusive distributorship in Australia and New Zealand for many complementary products that have attracted over 2,000 resellers and retailers, as well as internationally. In 2012, the company teamed up with Nextivity Inc. – a leading developer of cellular coverage technology – becoming the Australia Pacific distributor of Cel-Fi mobile smart repeaters; a first of its kind consumer product to be approved by all mobile carriers in Australia and New Zealand. “Powertec’s product reliability and onboard intelligence is the reason our network continues to grow and we’re able to offer effective wireless coverage and technology solutions in addition to products that work in harmony with cellular networks,” said Mr Smith. “Thanks to Powertec’s innovative solutions there are now thousands of sites and users with access to high speed data where previously it was not possible “ Powertec today supplies mobile carriers, large multinational companies, government departments, defence, emergency services, small to medium sized businesses and individuals with its breadth of hardware solutions enhancing the ability to communicate. For more information on Powertec Telecommunications, visit their website: www.powertec.com.au - ENDS – ALL MEDIA ENQUIRIES: Emma Bain | M10 Collective Ph: 0438 264 355 | Email: emma@m10.com.au Connectivity Game Changer Unveiled with Launch of myinsight.io 2018-08-15T21:00:00Z connectivity-game-changer-unveiled-with-launch-of-myinsight-io-1 myinsight.io by Powertec executes an elegant solution in response to what is often described as the next Industrial Revolution - The Internet of Things/Everything (IoT/E) and both it and the Connectivity Module are the first releases from the Powertec IoT Division. “In simple terms the IoT or E is the intelligent connection of people, process, data and things,” said Geoff Carroll, Powertec Head of Technology. “In a world where billions of objects have sensors to detect, measure and assess and are connected over public and private networks, myinsight.io was developed in response to deliver a complete, customised open source solution.” myinsight.io by Powertec delivers unparalleled harnessing of IoE/T for industry, due in large part to Powertec’s strong foundation of optimising connectivity far and wide with its low-cost, smart technology solutions and through encouraging local groups and organisations to band together in solving connectivity issues. But it is the development and introduction of the world-first Connectivity Module (patent pending) that sets it apart from anything available in the space to date. “Put simply, the myinsight.io Connectivity Module can retrofit to any sensor on the market, and extract information from data points using WiFI, LoRa and/or NB-IoT to send all data to the myinsight.io portal. “The sensor market is fragmented with different portals needed for different sensor uses – the Connectivity Module allows you to tie all your sensor data into one convenient portal with one supplier using the latest technologies. The result is efficiency and cost savings for the user. “ “This robust product is specifically designed for outdoor use and its low power design not only provides access to LoRa but an array of power options, depending on the outcome required and the most cost-effective option for the user. It also includes failover within the same Module.” What distinguishes myinsight.io by Powertec is in the ability to provide total visibility and sensor control, its ease of use, plus integration into existing investments, and is set to become the biggest agricultural business enabler seen in years. “Agriculture is one key area where IoE will have significant impacts. Reducing costs, increasing yield, lowering waste and energy consumption, downtime and improving quality, are key impacts integrated technology can deliver.” “It will make a staggering impact on rural and regional industries in the next decade and will change the life of many but particularly those in the agricultural industry.” myinsight.io by Powertec comprises a complete open source, end-to-end agricultural solution for internet, cellular, WiFi and long-range communication (LoRa) gateways. “myinsight.io will assist business to increase productivity, environmental sustainability, safety and workflow, which will ultimately make the working farm more self-sufficient.” “Using cloud-based or on-premise smart farm technology that adeptly addresses connectivity, plus the integrated use of digital equipment such as sensors and GPS, our solution provides farmers with the information and data they need to make highly informed choices and help improve efficiency.” The solution for agriculture is customised to control, measure and track assets, people, animals and things with a combination of live and historical data, events, notifications and machine learning. “Areas such as water management, weather, security, process automation and more will be revolutionised by the myinsight.io solution, which is both scalable and backward compatible to existing IoT investments.” The myinsight.io by Powertec global hardware is not limited to agriculture use. “MyInsight.io and the Module have been wholly designed, built and manufactured by Powertec Telecommunications and is currently being utilised within factory and warehouse environments and is flexible enough to address IoT requirements across all industries.” More about Powertec Telecommunications Australian-born, global hardware and communications company, Powertec Telecommunications, is optimising connectivity far and wide with its low-cost, smart technology solutions. From humble beginnings in 1995 as a one-man team on the Gold Coast, the company has grown into an international operation with offices in NSW, Victoria, WA, QLD, NT and New Zealand. Founder and CEO, Raymond Smith, said that the driving force for the development of the business was to deliver individuals and businesses with solutions to help stay connected. “Our wireless communication products and solutions aim to make a difference in people’s lives and ensure that they can communicate and be connected no matter where they may be,” he said. “The products we offer are intelligent, reliable and durable for optimal connectivity and best possible performance.” Through a commitment with its partners and manufacturers, Powertec has secured exclusive distributorship in Australia and New Zealand for many complementary products that have attracted over 2,000 resellers and retailers, as well as internationally. In 2012, the company teamed up with Nextivity Inc. – a leading developer of cellular coverage technology – becoming the Australia Pacific distributor of Cel-Fi mobile smart repeaters; a first of its kind consumer product to be approved by all mobile carriers in Australia and New Zealand. “Powertec’s product reliability and onboard intelligence is the reason our network continues to grow and we’re able to offer effective wireless coverage and technology solutions in addition to products that work in harmony with cellular networks,” said Mr Smith. “Thanks to Powertec’s innovative solutions there are now thousands of sites and users with access to high speed data where previously it was not possible “ Powertec today supplies mobile carriers, large multinational companies, government departments, defence, emergency services, small to medium sized businesses and individuals with its breadth of hardware solutions enhancing the ability to communicate. For more information on Powertec Telecommunications, visit their website: www.powertec.com.au ALL MEDIA ENQUIRIES: Emma Bain | M10 Collective Ph: 0438 264 355 | Email: emma@m10.com.au Tritium Signs Deal with IONITY for 100 High-Power Charging Sites Across Europe 2018-07-05T02:27:19Z tritium-signs-deal-with-ionity-for-100-high-power-charging-sites-across-europe Brisbane, July 5, 2018 - IONITY has chosen Tritium as its technology partner for the construction of 100 high-power charging sites across Germany, France, UK, Norway and Sweden. The dedicated electric vehicle (EV) charging stations will have an average of up to six user units, each capable of delivering 350 kW of power for fast charging of modern EVs. All will be equipped with the Combined Charging System (CCS) used by a wide range of vehicle manufacturers. IONITY is based in Munich and was founded in 2017; it is a joint venture of the BMW Group, Daimler AG, Ford Motor Company and the Volkswagen Group including Audi and Porsche. “We chose to partner with Tritium because they have a world-leading technology and have shown they can develop and deliver their products quickly,” said IONITY CEO Michael Hajesch. The deal follows closely on the installation of two new sites in Germany at Tank and Rast rest stops at Brohltal East and Brohltal West. As the first sites to go live for IONITY in Europe, these two sites each have six high-power user units and form part of a planned rollout of around 400 EV charging sites across Europe. This network will ensure EV owners will always have access to a high-power charging station within 120 km. “We already have a leading position in the European fast-charging market and could see that demand was really taking off, which is one of the reasons we recently opened our new sales, testing and assembly facility in Amsterdam,” said David Finn CEO and Founder at Tritium. “This deal with IONITY shows just how fast the transition to EVs is happening.” Each of the Tritium high-power chargers on the IONITY sites will deliver up to 350 kW, which can add 150 km of driving range to an EV in just five minutes. They include Tritium’s unique and innovative liquid-cooled technology and the complete charging infrastructure is extremely compact, typically up to 50%-75% smaller than other systems on the market. New wall-mounted breathalyser allows contactless payment 2018-05-24T03:12:29Z new-wall-mounted-breathalyser-allows-contactless-payment Andatech’s new SoberPoint 3 Wave breathalyser can pay for itself within weeks and continue to generate profit for licensed venues and events the more it is used. Installing the modern, wall-mounted and robust breathalyser is an excellent way for licensed premises to be seen adhering to the responsible serving of alcohol. SoberPoint 3 Wave now offers cashless payment with users able to pay for their individual test via credit card, debit card and contactless payment methods such as PayPass, PayWave, Samsung Pay and Apple Pay. Venues and events can encourage patrons to take a breath test without the need for cash, tokens, or small change. They simply swipe their card or tap and go to make a payment and begin the test via a regular cylindrical straw. Make extra revenue With low set up and maintenance costs, venues can choose the charge per breath test that patrons will pay. Revenue can go into a nominated financial account for easy clearance and monitoring. Venues or events may even choose to donate all profits to charity, as a Melbourne casino does from its 21 units. The breathalyser's built-in LCD screen can be used as advertising space for promotions or in-house announcements. To do this, users simply load slideshows or videos (with audio) onto a memory card or USB and plug this into the SoberPoint 3 Wave to play continuously. The upgraded SoberPoint 3 Wave features Andatech's own high tech FXCell3 fuel cell sensor, which delivers highly accurate BAC readings within seconds with clear visual and audio cues. The results shown range up to 0.250% BAC at an accuracy range of +/- 0.005% BAC, the highest level of accuracy available in breathalysers today. Readings remain accurate even with high volume testing. Help prevent drink driving An important responsibility of any establishment that serves alcohol — whether permanently or temporarily, is helping to prevent drunk driving situations. If a patron of any bar, hotel, pub, restaurant, club, event or venue gets drunk at the establishment then drives and causes an accident, both the employee who served the customer or guest and the establishment could be held legally responsible for letting that person get behind the wheel of their car or get that drunk in the first place. By practising the responsible serving of alcohol and encouraging customers to take a breath test before they leave, venues can help to prevent drink driving. Plug & go Installation is a simple matter of hanging it on a wall and plugging it in. It’s then ready to take tests. A separate straw dispenser can be attached below the unit. A highlight of the unit is the replaceable sensor module that makes it easy to maintain. Regardless of how many tests it has taken, every six months the old sensor can simply be replaced with a new one while the old one is sent back to Andatech for recalibration. Designed for a long lifespan, the Andatech SoberPoint 3 Wave is certified to Australian Standards AS3547 and comes with a 12-month warranty. www.andatech.com.au/andatech-soberpoint-3-wave ends About Andatech: Andatech is a 100% Australian owned company that designs, supplies, supports and services safety products including high quality alcohol and drug testing equipment. The company has the widest range of Australian Standard-certified breathalysers in Australia, which are designed for personal use, workplaces, hospitality venues (wall mounted) and as car interlock devices. Drug testing kits cover saliva and urine testing of up to 9 drug groups, providing error-free results. Andatech also has a distribution channel offering consumer safety products and air quality products include dehumidifiers, air purifiers and humidifiers. https://www.andatech.com.au/ RegTech expert says anti-money laundering non-compliance remains an ongoing issue 2018-05-01T05:49:56Z regtech-expert-says-anti-money-laundering-non-compliance-remains-an-ongoing-issue May 1, 2018, Sydney, Australia. Anti-money laundering (AML) non-compliance needs to be swiftly addressed to tackle fraud and financial crime in Australia, according to RegTech expert Anthony Quinn, Co-Founder of AML Accelerate. AML Accelerate specialises in AML and counter-terrorism financing compliance solutions. Anthony said the time was right to reassess Australia’s AML laws. “Unfortunately, the ongoing banking royal commission is unearthing several cases of conduct risk in the financial crime space,” he said. Anthony, who also founded Arctic Intelligence in 2013 to assist companies better mitigate AML risk, believes Australia would benefit by drawing on New Zealand’s recent AML actions. From July 1, 2018, New Zealand AML laws will also apply to legal professionals and conveyancers as the country beefs up its efforts to safeguard against AML threats. “New Zealand has taken proactive steps and beaten Australia to the punch on AML, with New Zealand clamping down on the regulation of gatekeeper sectors, targeting lawyers and real estate agents,” Anthony said. “This area shouldn’t be ignored in Australia. We only have to look at recent issues like the Panama Papers which revealed accountants and lawyers were complicit in facilitating money laundering through real estate and high value goods sectors.” A 2015 report by The Financial Action Task Force called on Australia to do more to improve AML and Countering Financing of Terrorism compliance. Meanwhile, Anthony said businesses should look to technology to enhance AML compliance in a cost-effective way. “With the extension of AML laws to gatekeeper sectors like lawyers, accountants, real-estate agents and high-value dealers expected to grow to 125,000, it is hard to see how the standards of compliance will be effectively managed without technology as an enabler for businesses in complying,” Anthony said. To speak with Anthony on AML and the upcoming July 1 compliance changes, please contact Prue at Manning & Co at prue@manningandco.com.au or 0421 551 915. ABOUT ARCTIC INTELLIGENCE: Arctic Intelligence was founded in 2013 to tackle an escalating problem with financial crime losses. Our founders spent nearly 20 years working with some of the world’s largest consulting firms, investment and retail banks and understand the challenges that these organisations face in managing these risks. Arctic’s vision is to raise the bar in business through leading-edge technology which offers effective management of audit, risk and compliance, saving businesses time and money. For more information on Arctic Intelligence visit: http://arctic-intelligence.com/ ABOUT AML ACCELERATE: AML Accelerate Pty Ltd is a joint venture between Arctic Intelligence and Initialism. Widely recognised as thought leaders in anti-money laundering and counter-terrorism financing compliance, the venture provides solutions for businesses covered by AML/CTF law and regulations. For more information on AML Accelerate visit: https://amlaccelerate.com/