The PRWIRE Press Releases https:// 2019-01-17T21:30:00Z Barracuda Boosts Total Email Protection with Forensics and Incident Response 2019-01-17T21:30:00Z barracuda-boosts-total-email-protection-with-forensics-and-incident-response-1 Sydney, 18 January 2019 – Barracuda, a trusted partner and leading provider for cloud-enabled security solutions, today announced the introduction of Forensics and Incident Response. Available to Barracuda Total Email Protection customers, the solution automates incident response and provides remediation options, helping organisations address issues faster and more efficiently. Attackers often attempt to bypass traditional email security measures by using social engineering tactics — emails that contain no malicious code, attachments, or links, or accounts — or by trying to reuse credentials stolen in an outside data breach or compromised through another threat vector. When an attack like this does slip through an organisation’s defenses, administrators need to respond quickly. With Forensics and Incident Response, when users report a targeted attack, administrators can investigate the attack, find all the affected users, remove malicious emails directly from users’ inboxes, and send alerts to users impacted by an incident. In addition, discovery and threat functionality help identify anomalies in delivered email, giving customers and channel partners proactive ways to detect email threats. “Today when security teams learn about email-borne attacks, for most companies, security incident response is a time-consuming, manual process that can take hours or days to identify and remediate, which can often lead to further spread of an attack,” said Asaf Cidon, VP of Content Security, Barracuda. “Forensics and Incident Response addresses these problems by arming businesses with the tools and information they need to handle incidents in a faster and more proactive way that can take minutes instead of hours or days.” Wilbur-Ellis, a leading global agribusiness company, deployed Forensics and Incident Response to strengthen email security, and their IT team is already seeing the benefits. Before introducing the solution, the IT team at Wilbur-Ellis relied on users to report email attacks that may have slipped past email security. Each day users reported a few attacks, most of which relied on social engineering tactics, and for every one of those attacks the team had to search through tens of thousands of emails to see if any of their 4,000 other users had gotten the same message. “Barracuda Forensics and Incident Response allows us to find the emails that slip through the filters and remove them as needed,” said Rick Cahoon, Director of Enterprise Security and Support at Wilbur-Ellis. “Knowing who got the bad email in our enterprise is now all in the same tool. When a suspicious email is reported, we can begin to and sometimes completely remediate the environment quickly. “We can identify which users received the email, which users clicked on any bad links, and block future emails from the bad account — all in the same interface. Barracuda Forensics is a big win for our IT and security teams.” Learn more about Forensics and Incident Response, now available with Barracuda Total Email Protection: https://www.barracuda.com/forensics Resources Get information about Forensics and Incident Response: https://www.barracuda.com/forensics Get information about Barracuda Total Email Protection: https://www.barracuda.com/totalemailprotection About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Gartner Says Asia Pacific PC Shipments Declined 4.6 Percent in Q4 2018 2019-01-16T05:51:44Z gartner-says-asia-pacific-pc-shipments-declined-4-6-percent-in-q4-2018 Worldwide PC shipments totaled 68.6 million units in the fourth quarter of 2018, a 4.3 percent decline from the fourth quarter of 2017, according to preliminary results by Gartner, Inc. For the year, 2018 PC shipments surpassed 259.4 million units, a 1.3 percent decline from 2017. Gartner analysts said there were signs for optimism in 2018, but the industry was impacted by two key trends. “Just when demand in the PC market started seeing positive results, a shortage of CPUs (central processing units) created supply chain issues. After two quarters of growth in 2Q18 and 3Q18, PC shipments declined in the fourth quarter,” said Mikako Kitagawa, senior principal analyst at Gartner. “The impact from the CPU shortage affected vendors’ ability to fulfill demand created by business PC upgrades. We expect this demand will be pushed forward into 2019 if CPU availability improves.” “Political and economic uncertainties in some countries dampened PC demand,” Ms. Kitagawa said. “There was even uncertainty in the U.S. — where the overall economy has been strong — among vulnerable buyer groups, such as small and midsize businesses (SMBs). Consumer demand remained weak in the holiday season. Holiday sales are no longer a major factor driving consumer demand for PCs.” The top 3 vendors boosted their share of the global PC market as Lenovo, HP Inc. and Dell accounted for 63 percent of PC shipments in the fourth quarter of 2018, up from 59 percent in the fourth quarter of 2017 (see Table 1). Lenovo surpassed HP Inc. to move into the No. 1 position in the global PC market in the fourth quarter of 2018. A major factor for Lenovo’s share gain was credited to a joint venture with Fujitsu formed in May 2018. Lenovo also had a strong quarter in the U.S. The company has recorded three consecutive quarters of double-digit year-over-year shipment growth, despite the stagnant overall market. Table 1. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) Lenovo 16,628 24.2 15,697 21.9 5.9 HP Inc. 15,380 22.4 16,092 22.4 -4.4 Dell 10,915 15.9 10,763 15.0 1.4 Apple 4,920 7.2 5,112 7.1 -3.8 ASUS 4,211 6.1 4,716 6.6 -10.7 Acer Group 3,861 5.6 4,726 6.6 -18.3 Others 12,710 18.5 14,590 20.3 -12.9 Total 68,626 100.0 71,696 100.0 -4.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads (see “Market Definitions and Methodology: PCs, Ultramobiles and Mobile Phones”). All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Numbers may not add up to totals shown due to rounding. *Lenovo’s results include Fujitsu units starting in 2Q18 to reflect the joint venture that closed in May 2018. Source: Gartner (January 2019) The fourth quarter of 2018 was a challenging one for HP Inc. The company experienced a shipment decline after four consecutive quarters of growth. HP Inc.’s shipments declined in most key regions, except Asia/Pacific and Japan. Dell registered positive growth as the company outperformed in EMEA and Japan, but it experienced a decline in Asia/Pacific and Latin America. In the U.S., PC shipments totaled 14.2 million units in the fourth quarter of 2018, a 4.5 percent decline from the fourth quarter of 2017 (see Table 2). Four of the top six vendors experienced a decline in U.S. PC shipments in the fourth quarter of 2018. Lenovo’s growth was well above the U.S. average while Dell’s shipments increased slightly compared with a year ago. The overall decline in the U.S. was attributed to weak consumer demand despite holiday season sales as well as SMBs. “The fourth quarter is typically a buying season for small office/home office (SOHO) and small business buyers in the U.S. as they want to use up the untouched budget before the tax year ends,” said Ms. Kitagawa. “Our early indicator showed that SOHO and small business buyers held off on some new PC purchases due to uncertainties around the political and economic conditions.” Table 2. Preliminary U.S. PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) HP Inc. 4,738 33.4 5,130 34.6 -7.6 Dell 3,645 25.7 3,613 24.3 0.9 Lenovo 2,150 15.2 1,743 11.7 23.4 Apple 1,762 12.4 1,800 12.1 -2.1 Microsoft 472 3.3 542 3.7 -12.9 Acer Group 458 3.2 587 4.0 -21.9 Others 953 6.7 1,430 9.6 -33.3 Total 14,178 100.0 14,843 100.0 -4.5 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) PC shipments in EMEA totaled 20.9 million units in the fourth quarter of 2018, a 3.8 percent decline year over year. There were some positive signs, such as in Western Europe’s demand for desktops and ultramobiles that fueled SMB shipments, while the government sector also benefited from further Windows 10 renewals. Demand in Russia continued to recover, and some parts of Eastern Europe, such as the Czech Republic and Hungary. However, demand was not strong enough to offset declining shipments to consumers. The Asia/Pacific PC market totaled 24.2 million units in the fourth quarter of 2018, a 4.6 percent decline from the fourth quarter of 2017. Due to uncertainties of the U.S.-China trade relations, and the volatile equity market, there was cautionary demand, especially among consumers and the SMB segment. In the fourth quarter of 2018, PC shipments in China declined 2.5 percent year over year, but shipments grew 5.6 percent sequentially. Seventh Consecutive Year of Worldwide PC Shipment Decline For the year, worldwide PC shipments totaled 259.4 million units in 2018, a 1.3 percent decrease from 2017 (see Table 3). This was the seventh consecutive year of global PC shipment decline, but it was less steep compared with the past three years. “The majority of the PC shipment decline in 2018 was due to weak consumer PC shipments. Consumer shipments accounted for approximately 40 percent of PC shipments in 2018 compared with representing 49 percent of shipments in 2014,” Kitagawa said. “The market stabilization in 2018 was attributed to consistent business PC growth, driven by Windows 10 upgrade.” Table 3. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 2018 (Thousands of Units) Company 2018 Shipments 2018 Market Share (%) 2017 Shipments 2017 Market Share (%) 2018-2017 Growth (%) Lenovo 58,467 22.5 54,669 20.8 6.9 HP Inc. 56,332 21.7 55,179 21.0 2.1 Dell 41,911 16.2 39,793 15.1 5.3 Apple 18,016 6.9 18,963 7.2 -5.0 Acer Group 15,729 6.1 17,087 6.5 -7.9 ASUS 15,537 6.0 17,952 6.8 -13.5 Others 53,393 20.6 59,034 22.5 -9.6 Total 259,385 100.0 262,676 100.0 -1.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) These results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. Gartner Says Worldwide Semiconductor Revenue Grew 13.4 Percent in 2018; Increase Driven by Memory Market 2019-01-08T21:21:02Z gartner-says-worldwide-semiconductor-revenue-grew-13-4-percent-in-2018-increase-driven-by-memory-market January 7, 2019 — Worldwide semiconductor revenue totaled $476.7 billion in 2018, a 13.4 percent increase from 2017, according to preliminary results by Gartner, Inc. Memory strengthened its position as the largest semiconductor category, accounting for 34.8 percent of total semiconductor revenue, up from 31 percent in 2017. “The largest semiconductor supplier, Samsung Electronics, increased its lead as the No. 1 vendor due to the booming DRAM market,” said Andrew Norwood, Vice President, Analyst at Gartner. “While 2018 continued to build on the growth established in 2017, the overall gains driven by memory were at half the 2017 growth rate. This is attributed to memory entering a downturn late in 2018.” The combined revenue of the top 25 semiconductor vendors increased by 16.3 percent during 2018 and accounted for 79.3 percent of the market, outperforming the rest of the market, which saw a milder 3.6 percent revenue increase. This is due to the concentration of the memory vendors in the top-25 ranking. Intel’s semiconductor revenue grew by 12.2 percent compared with 2017, driven by a combination of unit and average selling price (ASP) growth. Major memory vendors that performed strongly in 2018 include SK hynix — driven by DRAM, and Microchip Technology — due to its acquisition of Microsemi. The top four vendors in 2017 retained their ranking in 2018 (see Table 1). Table 1. Top 10 Semiconductor Vendors by Revenue, Worldwide, 2018 (Millions of U.S. Dollars) 2018 Rank 2017 Rank Vendor 2018 Revenue 2018 Market Share (%) 2017 Revenue 2017-2018 Growth (%) 1 1 Samsung Electronics 75,854 15.9 59,875 26.7 2 2 Intel 65,862 13.8 58,725 12.2 3 3 SK hynix 36,433 7.6 26,370 38.2 4 4 Micron Technology 30,641 6.4 22,895 33.8 5 6 Broadcom 16,544 3.5 15,405 7.4 6 5 Qualcomm 15,380 3.2 16,099 -4.5 7 7 Texas Instruments 14,767 3.1 13,506 9.3 8 9 Western Digital 9,321 2.0 9,159 1.8 9 11 ST Microelectronics 9,276 1.9 8,031 15.5 10 10 NXP Semiconductors 9,010 1.9 8,750 3.0 Top-10 283,088 79.3 238,815 18.5 Others (outside top 10) 193,605 20.7 181,578 6.6 Total Market 476,693 100.0 420,393 13.4 Source: Gartner (January 2019) “The current rankings may see significant change this year with the expectation that memory market conditions will weaken in 2019,” said Mr. Norwood. “Technology product managers must prepare for this limited growth to succeed in the semiconductor industry.” Memory vendors, for example, will need to plan for future oversupply and intense margin pressure by funding research and development on continued node transitions, emerging memory technologies and new manufacturing technologies. This will provide them the best cost structure as new entrants from China emerge. Nonmemory vendors must increase design-in activity with key customers that have been enduring high memory pricing. As the market for smartphones and tablets continues to saturate, application processor vendors must seek adjacent opportunities in wearables, Internet of Things (IoT) endpoints and automobiles. In terms of semiconductor devices, memory was simultaneously the largest (35 percent) and highest-performing device category for 2018 with 27.2 percent revenue growth. This was driven by increases in ASP for DRAM for much of the year with the exception of the fourth quarter of 2018. Within the memory segment, NAND flash suffered a marked slowdown with ASP declines through much of the year due to oversupply. This device category still managed to show a 6.5 percent revenue increase, driven by higher adoption of solid-state drives (SSDs) and increasing content in smartphones. The second-largest semiconductor category, application-specific-standard products (ASSPs), saw limited growth of 5.1 percent due to a stalling smartphone market combined with a tablet market that continues to decline. Leading vendors in this segment area, including Qualcomm and MediaTek, are aggressively expanding into adjacent markets with stronger prospects for growth, including automotive and IoT applications. Merger and acquisition (M&A) activity in 2018 was more significant for the deals that did not happen than the deals that did. Broadcom’s hostile takeover attempt of Qualcomm failed as the U.S. government stepped in, and Qualcomm’s bid to secure NXP became embroiled in the ongoing trade war with China. Completed deals included Toshiba spinning off its NAND business into Toshiba Memory in June 2018 and Microchip’s May 2018 acquisition of Microsemi. “2019 will be a very different market from the previous two years,” said Mr. Norwood. “Memory has already entered a downturn, there is the looming trade war between the U.S. and China, and mounting uncertainty about the global economy.” Gartner clients can get more information in “Market Share Analysis: Semiconductors, Worldwide, Preliminary 2018.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Seagate Levels Up Data Creation At CES With Storage Solutions To Fit Any Digital Life 2019-01-07T20:00:00Z seagate-levels-up-data-creation-at-ces-with-storage-solutions-to-fit-any-digital-life LAS VEGAS, NV – CES 2019 – January 7, 2019 – Seagate Technology plc (NASDAQ: STX), a world leader in data solutions, today announced an exciting extension of its portfolio with several new models, including new solid state drive offerings at CES® 2019. From gung-ho gamers to Instagram gurus, photo-collecting parents, or visionary creatives, Seagate offers the data storage solutions that empower users to live their best digital lives in today’s fast-changing data-heavy landscape. Today, consumers have more ways than ever to consume content, driving the need to create, distribute and manage data efficiently. According to a recent IDC whitepaper sponsored by Seagate, five billion consumers are currently interacting with data every single day. By 2025, that number will jump to six billion, or 75 percent of the world’s population. Each of those six billion people will have at least one data interaction every 18 seconds, bumping the amount of data created worldwide to 175 zettabytes by 2025. Consumers increasingly need reliable ways to collect, protect, manage and access a good portion of that data, and Seagate’s latest products – including the cutting-edge LaCie® Mobile Drive, LaCie Mobile SSD, Seagate Backup Plus HDDs, FireCuda® 510 and BarraCuda® 510 internal SSDs, and IronWolf® 110 NAS SSD – are designed to fit a variety of data storage needs and digital lifestyles. “Today’s digital world impacts businesses and consumers globally. Companies are increasing digitization and consumers are embracing personalized, real-time data interactions. With these changes come higher expectations for managing data,” said Jeff Fochtman, vice president of marketing for Seagate. “With over 40 years’ experience in data management, Seagate is continuously innovating to prepare customers for this new era of data resilience. Our new lineup of data storage solutions empower consumers to efficiently manage their video, photos, and documents, at home, in the office, or on-the-go.” Seagate’s newest lineup of storage solutions helps consumers level up and manage their data storage needs. They include: The Storage Style Icon Seagate’s premium LaCie brand continues to deliver iconic storage solutions for all design aficionados and creative professional go-getters. Need to capture different angles of your #OOTD, several times a day? LaCie Mobile Drive is ideal for an ever-growing digital library with its capacity topping out at a massive 5TB. When there is a need for fast file transfers, LaCie Mobile SSD dishes out intense speeds of up to 540MB/s, offering capacities up to 2TB. Whether shuttling content from the set to post-production or using it as a scratch disk editing 4K video projects, the drive helps close the project on time and in style. Both solutions feature a unique, eye-catching diamond-cut design complementing Apple® MacBook® aesthetics and include a 1-month subscription to the Adobe® Creative Cloud® All Apps plan. LaCie Mobile Drive features a 2-year limited warranty, while LaCie Mobile SSD offers a 3-year limited warranty and a 3-year subscription to Seagate Rescue Data Recovery plan. Both new drives are available in January. Your Storage for Favorite Memories Photos, movies, documents, phones, tablets, laptops. Today’s connected consumer has a digital world made up of many parts. Seagate’s Backup Plus is a family of portable external hard drives to help the everyday consumer balance life and provide peace of mind. Photo-happy parents can snap away and not worry about losing these precious mementos knowing their new Backup Plus drive can help them breathe a little easier. Backup Plus Ultra Touch (1TB and 2TB capacities) offers a high-touch sensory experience that feels a little like home with premium features including automatic backup with multi-device folder sync and data protection with hardware encryption. Backup Plus Slim (1TB and 2TB capacities) and Backup Plus Portable (4TB and 5TB capacities) are both outfitted with lustrous aluminum finishes available in black, blue, and silver and offer automatic backup. Aiding your creativity, the new Backup Plus models include a complimentary 2-month subscription to the Adobe Creative Cloud Photography Plan. Backup Plus Ultra Touch will be available in February and Backup Plus Slim and Backup Plus Portable will be available in March. Your Speedy Advantage to Upping the Game Fear not, PC gamers. In the Esports and live-stream era, Seagate takes your need for speed seriously. The FireCuda 510 M.2 PCIe NVMe SSD delivers blazing performance with intense read and write speeds for the ultimate gaming experience. Its crisp 4K video processing and high IOPS allows gamers to run multiple simultaneous video streams and programs – crucial for gameplay recording and streaming. Plus, its ultra-small M.2 2280 form factor means you can beef up just about any size system – be it a laptop, mini PC, or desktop. We understand that the need for speed extends beyond gaming. For the consummate multitasker and performance seeker, the BarraCuda 510 M.2 PCIe NVMe SSD features next-level speed for accelerating applications, with an ultra-small form factor for ultra-thin laptops, mini-PCs, and desktops. It is everything you love about the BarraCuda brand, now in an M.2 form factor. Available this spring, FireCuda 510 and BarraCuda 510 feature Seagate’s SeaTools SSD GUI dashboard for easy data management and a 5-year limited warranty. The World’s First Purpose-Built SSD for NAS Seagate’s IronWolf 110 SATA SSD is the world’s first purpose-built NAS SSD. It is designed with enterprise-class endurance and reliability, has a 24/7 always-on work ethic, and offers capacities of up to 3.48TB. Seagate’s exclusive Durawrite® technology helps accelerate reads and writes, extend the life of the flash and provide up to 7000 TBW on the 3.84TB capacity drive. With the ability to access, share and backup files from nearly anywhere, Network Attached Storage appliances (NAS) have become a necessity for many business owners, professionals, creative pros and prosumers. Choosing tough, ready and scalable IronWolf drives ensures top performance and the best possible user experience with the confidence of a 5-year limited warranty and 2-year data recovery support. IronWolf 110 will be available this January. For more details, come “Level Up” during CES 2019 in the Seagate Experience Zone at The Venetian, 3rd Level, Lido Ballroom 3140. There, you will find interactive product demos and live experiences that showcase how the latest Seagate and partner technologies are teaming up to unlock the potential of creative workflows, smart home technologies, gaming, edge computing, and more. You can also find more information on the new products by visiting the following pages: LaCie Mobile Drive https://www.lacie.com/products/mobile-drive/ LaCie Mobile SSD https://www.lacie.com/products/mobile-ssd/ Backup Plus Ultra Touch, Backup Plus Slim, and Backup Plus Portable https://www.seagate.com/consumer/backup/backup-plus/ FireCuda 510 https://www.seagate.com/internal-hard-drives/ssd/firecuda-ssd/ BarraCuda 510 https://www.seagate.com/internal-hard-drives/ssd/barracuda-ssd/ IronWolf 110 https://www.seagate.com/internal-hard-drives/ssd/ironwolf-nas-ssd/ For more information, please visit https://www.seagate.com/news/, https://www.lacie.com/company/news/, and https://blog.seagate.com/ces-2019/ About Seagate Seagate crafts the datasphere, helping to maximize humanity’s potential by innovating world-class, precision-engineered data management solutions with a focus on sustainable partnerships. Learn more at www.seagate.com. Follow Seagate on Twitter, Facebook, LinkedIn, Spiceworks, YouTube and subscribe to our blog. ©2019 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Spiral logo, and LaCie are registered trademarks of Seagate Technology LLC in the United States and/or other countries. FireCuda, BarraCuda, IronWolf and Durawrite are trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. Adobe, Creative Cloud, and Adobe Premiere are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, MacBook, and Apple Store are trademarks of Apple Inc., registered in the U.S. and other countries. All other trademarks or registered trademarks are the property of their respective owners. When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual data rates may vary depending on operating environment and other factors, such as chosen interface and disk capacity. # # # Blue Prism Named a Market Leader in Ovum Decision Matrix on Robotic Process Automation (RPA) Platforms 2018-12-19T21:00:00Z blue-prism-named-a-market-leader-in-ovum-decision-matrix-on-robotic-process-automation-rpa-platforms Sydney, Australia – December 20, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is named a “market leader” in the 2018-19 Ovum Decision Matrix (ODM) on RPA platforms. The ODM report evaluated several RPA platforms and compared RPA platform providers on an extensive range of criteria under “technology” and “execution and market impact” assessment dimensions, with Blue Prism achieving high scores for both assessment dimensions. “Blue Prism has strong technical credentials in terms of enterprise RPA capabilities, offers a functionally-rich RPA platform, and has executed well against aggressive product and growth strategies to drive rapid customer adoption,” said Saurabh Sharma, Principal Analyst at Ovum. The report highlights Blue Prism’s strong product roadmap execution over the past 12 months including investing heavily in intelligent automation (IA)-focused initiatives while providing users with certified reference architectures for major IaaS providers (Microsoft, Amazon, Google and IBM), with resilient and elastically scalable topologies. The company’s push into areas such as adapting to evolving process patterns and deriving contextual meaning, understanding and contextualizing visual information, workload optimization, and autonomous resolution of business and system problems is paying off with greater customer adoption. “We are glad to see Ovum recognize Blue Prism as a market leader and innovator in robotic automation," said Dave Moss, Co-Founder and CTO for Blue Prism. "Ovum points out that RPA platforms are rapidly evolving with integration of cognitive and cloud capabilities to help organizations stay competitive and operate efficiently. This is consistent with our experience as we see more and more of our customers using RPA as a foundation for their digital transformation.” The ODM also indicates that Blue Prism has, “a cohesive, modular architecture with component-level APIs, and offers load balancing, high availability (HA), and disaster recovery (DR) and failover (active/active and active/passive) capabilities as standard features.” The report goes on to say that Blue Prism achieved a high score for “security, monitoring, and governance”, key selection criteria for enterprise customers. About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. About Ovum Ovum is a market-leading research and consulting firm focused on helping digital service providers and their technology partners thrive in the connected digital economy. Through its 150 analysts and consultants worldwide, it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across six continents, Ovum offers a truly global perspective on technology, communications and media markets and provides clients with insight including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion. ### Media Contacts Sue Ralston Einsteinz Communications Phone: 02 8905 0995 sue@einsteinz.com.au 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation 2018-12-12T21:07:53Z blue-prism-becomes-first-software-vendor-to-achieve-highest-level-of-veracode-verified-accreditation Sydney, Australia – December 13, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is the first and only robotic process automation (RPA) vendor to achieve the highest level of Veracode Verified, a program that validates a company’s secure software development processes. Blue Prism is also the world’s first software vendor to attain Verified Continuous, Veracode’s top tier and its most comprehensive for integrated and mature secure practices. The Veracode Verified accreditation is issued by one of the leading providers of application security, validates Blue Prism’s ongoing commitment and market leadership in prioritizing security and creating secure software. With approximately 30 percent of all data breaches occurring as a result of a vulnerability at the application layer, software purchasers are demanding more insight into the security of the software they are buying. The Veracode Verified seal and attestation provides customers with a way to identify the commitment of individual software vendors to ensuring that their products are secure by design. Blue Prism’s Digital Workforce Platform has successfully met the requirements of the Veracode Verified program allowing for better security integration into the development process. “Blue Prism’s partnership between its security and development teams to ensure secure coding practices was pivotal in the achievement of Verified Continuous,” said Asha May, Director of Customer Engagement at Veracode. “Blue Prism is committed to delivering secure code to help organizations reduce the risk of a major security breach.” This certification not only validates Blue Prism’s focus on providing an authentically built, enterprise-grade secure solution to this market, but is also part of the company’s intrinsic product development methodology. By completing and passing rigorous testing, the Veracode Verified program moves Blue Prism beyond point-in-time security testing, into a mature application security program that enforces secure development practice across the entire Software Development Life Cycle (SDLC). “Enabling organizations to move forward confidently in their intelligent automation initiatives is a keystone of long-term success for RPA vendors,” says Dave Mayer, Principal Analyst, AI & RPA from NelsonHall. “Reaching this level of security certification underscores Blue Prism’s prioritization of data and access security not just as a product feature, but as an ongoing, rigorous process encompassing the complete automation lifecycle.” When purchasing software, customers and prospects are demanding to understand how secure the software is. As part of Veracode Verified, Blue Prism can now demonstrate that its application has undergone security testing as part of the development practice. Additionally, participating in the program ensures that Blue Prism’s software meets an exceptionally high standard of application security, reducing risk for the customer. Organizations that have their secure development practice validated, and their application accepted into the Verified Continuous Tier, have demonstrated that the following security gates have been implemented into their software development practice: Assesses first-party code with static analysis Provides developers with remediation guidance on how to remediate flaws which have been introduced Assesses open source components for security vulnerabilities Documents through a policy that the application is compliant when there are no vulnerabilities medium or above Integrates security tools into development workflows Provides secure coding training to the development team and advanced secure coding training to an identified security champion on the development team. “Blue Prism’s participation in this program provides peace of mind to customers and prospects that our RPA platform meets the highest standard of application security, helping reduce risks while mitigating vulnerabilities,” said Colin Redbond, head of technology strategy for Blue Prism. “It also further highlights our leadership in RPA security and enables us to help organizations support their PCI-DSS, SANS 25, OWASP and CERT compliant processes while meeting the security and governance requirements in the most highly regulated industries.” About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. ### Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications– For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz Gartner Says Out-of-Touch Managers Are Driving Disengagement in Australia 2018-12-06T00:13:51Z gartner-says-out-of-touch-managers-are-driving-disengagement-in-australia Manager quality is now ranked among the top three reasons Australians will leave their job, according to new research from Gartner, Inc. Data from Gartner’s 3Q18 Global Talent Monitor report reveals that manager quality rose three places from last quarter to become a key driver of attrition for Australian employees. At the same time, people management – an organisation’s reputation for how it manages its employees – is now the number one reason employees choose to leave one job for another, followed by future career opportunity and manager quality. Manager crisis Gartner warns that management practices must evolve as Australian organisations embrace technology and new working styles. “For years the traditional manager model provided ongoing, consistent employee coaching and development. However, as technology and innovation impact job requirements, organisations need managers who can provide employees with the tools, knowledge and connections to succeed in the midst of change,” said Aaron McEwan, HR advisory leader at Gartner. “During the last 12 months, Australian employees have consistently cited a lack of future career opportunities and development as a key reason to leave their job. It’s clear that employees have become frustrated with managers who fail to support their professional goals and aspirations,” said Mr. McEwan. Discretionary effort stalls Another knock-on effect of poor manager quality is employee engagement. Gartner’s data shows that high discretionary effort levels stalled at 17 percent in the third quarter of 2018. “For employees it’s a catch 22. They’re unfulfilled with their current roles, but the last three months of the year are a notoriously slow period for hiring, making workers reluctant to seek new opportunities. There’s only one thing worse than employees walking out the door, and that’s having a workforce that’s mentally checked out, but still showing up each day,” said Mr. McEwan. According to Mr. McEwan, to win back employees who are disenchanted and dissatisfied, organisations need to seek out ambitious, high-performing managers who can develop employee skills and unite talent from within and outside of the business to deliver results. Connector managers needed According to Gartner research, the manager best positioned to improve performance in the current work environment is the “Connector Manager.” “A Connector Manager links employees to the right people and resources at the right time to get the job done,” said Mr. McEwan. Gartner data reveals that this type of manager can improve employee performance by up to 26 percent and increase employee engagement by up to 40 percent. Just one in four managers demonstrate the connector leadership attributes organisations need. However, Mr. McEwan said that while these managers may be rare, they are not impossible to find. Gartner recommends HR leaders develop Connector Managers by finding those managers who: Take an active role to ensure high-quality development connections rather than just delegating development responsibilities Invest time to diagnose and understand individual employee needs Help employees get more value from their development connections by focusing on quality not quantity Create an environment of transparency and trust within their teams and recognize peer coaching and development “Connector Managers proactively unite employees to an organisation’s culture, engagement and leadership team, addressing the current concerns that could see valued team members look for employment opportunities elsewhere,” said Mr. McEwan. Highlights From the 3Q18 Global Talent Monitor Talent Monitor Australian International average High Intent to Stay 38.6% 30.1% High Discretionary Effort 17% 14% Job Opportunities 48.4% 51.20% Drivers of Attraction Work-Life Balance Location Stability Compensation Work-Life Balance Stability Drivers of Attrition People Management Future Career Opportunity Manager Quality Future Career Opportunity Compensation People Management Source: Gartner (November 2018) Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey that is made up of more than 22,000 employees in 40 countries, including 1,044 in Australia. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. Data Exchange Networks receives TIER-Ready IV design review award 2018-12-05T21:00:00Z data-exchange-networks-receives-tier-ready-iv-design-review-award Perth, Australia: 6 December 2018: Australian company, Data Exchange Network Limited (ASX: DXN) has become the first modular data centre developer in the world to receive both TIER-Ready III and TIER-Ready IV design review awards to allow modular capacity to be deployed with the required levels of resiliency and combined within the same site. Uptime Institute’s TIER-Ready IV design review award enables DXN to deliver its pre-fabricated modular facilities to global customers with the assurance that the modules have already been pre-approved by Uptime Institute to verify conformity to the design elements of the Tier Standard. In addition, it establishes DXN as the only developer (modular or traditional) currently capable of offering a blended Tier-III and Tier-IV modular environment within a single data centre facility. Uptime Institute’s Chief Technology Officer Christopher Brown, commented: “Data Exchange Network has recognised the need for a range of modular data centre solutions that support the various levels of Tier Standard specified resiliency. DXN is the first modular data centre provider to offer a range of individual solutions that work together yet are individually aligned with the Tier Standard: Topology Tier III and Tier IV requirements.” DXN can offer a blend of Tier-III and Tier-IV modular environments at its Sydney and Melbourne co-location data centres which are scheduled to open in early 2019. Unlike competitors who deliver a one-size fits-all facility, DXN can tailor its colocation space to suit unique customer applications and requirements. By offering a choice of both Tier III-and Tier-IV in a single facility, DXN customers can tailor their cloud configuration and optimise costs accordingly. The company is also planning to construct blended Tier-III and Tier-IV data centres for other organisations in Australia and Asia who are seeking rapid deployment of pre-certified space of all sizes. Peter Christie, CEO at Data Exchange said: “These design review awards by Uptime Institute mark the end of the engineering phase for the two new data centres in Melbourne and Sydney. DXN is now able to deliver blended Tier-III and Tier-IV capacity at both data centres in order to meet unique customer requirements and set price points that reflect the resilience they require.” He continued, “For our mission critical infrastructure customers buying pre-fabricated Edge data centres from us, we can deliver TIER-Ready solutions out of the box in 1MW blocks that can quickly and easily become fully Tier Certified by Uptime Institute once deployed.” The company received its TIER-Ready III design review award in September 2018. / Ends About Data Exchange Data Exchange (DXN) designs, builds, owns and operates data centres. Offering integrated, customised and tailored solutions to clients, DXN provides businesses with the option of delivering solutions to site through containerised modules, or space in DXN’s modular colocation facilities to suit technical specifications and operational requirements. From a single rack in the colocation facilities through to fully customised Edge Infrastructure, DXN can deliver a range of solutions to meet modern data centre requirements. To find out more about Data Exchange’s Modular Colocation facilities visit www.dataexchange.io About Uptime Institute Uptime Institute is the author of the data centre industry’s de facto performance standard, the Tier Standard, and has been the industry benchmark for quality design, build and operation of data centres for over 20 years. The organisation’s Tier Standard: Topology and the associated certifications are the gold-standard in creating highly resilient and reliable infrastructure. Facilities which carry the Tier Certification logo represent an assurance that they have been designed to meet demanding performance metrics, with well-understood risk characteristics. In 2017, Uptime Institute introduced its TIER-Ready design review program for edge and modular data centre manufacturers enabling prefabricated data centre solutions to be designed specifically to meet the stringent requirements of the Tier Standard once deployed and subsequently certified by Uptime Institute as desired. Consumers of TIER-Ready solutions can work with Uptime Institute directly to quickly and easily certify their TIER-Ready deployments once installed on-site to receive the appropriate full Tier Certification Facility award. For more information please contact: Peter Christie, Managing Director, Data Exchange T +61 412277571 E: peter@dataexchange.io Or Sue Ralston or Pru Quinlan at Einsteinz Communications T: (02) 890 50995 E: sue@einsteinz.com.au | pru@einsteinz.com.au Silver Peak Names Three New Senior Executives to Accelerate Growth Strategy 2018-12-05T00:10:44Z silver-peak-names-three-new-senior-executives-to-accelerate-growth-strategy SYDNEY, Australia - December 5, 2018 – Silver Peak®, the global SD-WAN leader, delivering the transformational promise of the cloud with a self-driving wide area network, today announced three new senior executive appointments to lead the company through its next phase of growth and expansion. The new appointments include: Ken Laversin, Chief Revenue Officer Kathleen Swift, Senior Vice President, Human Resources Rick Valentine, Chief Customer Officer Today’s executive appointments, which follow a series of regional and channel leadership appointments, will enable Silver Peak to accelerate business expansion and sales through its enterprise and service provider channels, recruit and retain the industry’s best talent and enhance customer engagement, satisfaction and retention as the company pursues market leadership in the hyper-competitive SD-WAN edge infrastructure market. “We have an enormous opportunity to establish Silver Peak as the SD-WAN market leader, enabling our customers to realise the full transformational promise of the cloud with a self-driving wide area network,” said David Hughes, founder and chief executive officer of Silver Peak. “To be number one, we must move quickly and aggressively to seize the day. Seasoned leaders with proven track records like Ken, Kathleen and Rick will enable us to rapidly expand our go-to-market, scale our organisation and deliver the highest quality of experience to our customers, underscoring our commitment to winning in the market.” Ken Laversin, a 20-year Silicon Valley veteran, joins Silver Peak as chief revenue officer, leading the global sales, channels and revenue generating teams worldwide. Prior to Silver Peak, Laversin served as senior vice president of worldwide sales and alliances at Jasper Technologies during their hyper-growth phase and subsequent acquisition by Cisco in 2016. At Cisco, Laversin led global IoT software sales for the Cisco Jasper business unit. Laversin began his career in sales roles at Siebel Systems, which was acquired by Oracle In 2006. At Oracle, he served as vice president of North American sales for the company’s BSS/OSS service provider software division. Laversin’s proven experience in scaling global sales teams, coupled with his knowledge of successfully executing go-to-market partnerships within the communications service provider market, will help Silver Peak to accelerate revenue growth and expand the company’s global SD-WAN leadership position. Laversin holds a bachelor of science degree in economics and political science from the University of Arizona. “Silver Peak is on an amazing growth trajectory as an early leader in the SD-WAN market and I couldn’t be more excited about the opportunity to lead the company’s global sales and channels teams forward,” said Ken Laversin, chief revenue officer at Silver Peak. “To fuel business expansion, I will initially focus on four key areas; expanding service provider partnerships and go-to-market initiatives, doubling the global sales and channel organisations by hiring the best and brightest people, standardising sales processes and accelerating global partner programs and enablement.” Kathleen Swift joins Silver Peak as senior vice president of human resources, leading all aspects of talent acquisition, organisational development, total rewards, employee engagement and retention. Previously, Swift served as vice president of global human resources for Ruckus Wireless. Prior to joining Ruckus, Swift served as the vice president of human resources at Complete Genomics, Opnext, Extreme Networks and Terayon. Swift also served in human resources roles at Avanex, Com21, Questlink and Hitachi. Swift holds a bachelor’s degree in business administration with honors from the California State University at Chico and spent a year studying overseas at Lincoln University in New Zealand. “With nearly 100 active job openings across the organisation, my initial focus will be attracting, developing and retaining the best and brightest talent in the industry to scale Silver Peak in line with demands of our growth,” said Kathleen Swift, senior vice president of human resources at Silver Peak. “Our long-term success will also depend on staying true to our cultural values of being approachable, humble, and knowing that we’re at our best when we’re rethinking the possible and delivering on our promise to customers to seamlessly connect people to applications.” Rick Valentine joins Silver Peak as chief customer officer, leading all aspects of customer success, satisfaction and retention, currently representing more than 3,000 customers around the world. Prior to Silver Peak, Valentine served as chief customer officer at Symantec Inc./Veritas Software leading customer success for the technical support software portfolio spanning consumer and enterprise customers across 11 global locations and 15+ languages, including a team of 1,500 worldwide associates. Prior to that, Valentine served as general manager of employee management solutions at Intuit and vice president and general manager of Sage SaaS and Cloud services at Sage Software. Earlier, Valentine served in various executive assignments at Major Account Payroll Service, National Account Services and ADP. Valentine is a Certified Public Accountant and holds a Bachelor of Arts from Miami University. “Rarely does a company benefit from a trifecta of having the right technology at the right time in the market and the right customers ready to embrace the cloud and transform the way they connect people to applications,” said Rick Valentine, chief customer officer at Silver Peak. “Silver Peak is in an enviable position in the SD-WAN market and my focus will be on making it as easy as possible for customers to do business with us and ensuring that we deliver the highest quality of customer experience in the industry. The success of our customers is our number-one business priority.” About Silver Peak Silver Peak, the global SD-WAN leader, delivers the transformational promise of the cloud with a business-first networking model. The Unity EdgeConnect™ self-driving wide area network platform liberates enterprises from conventional WAN approaches to transform the network from a constraint to a business accelerant. Thousands of globally distributed enterprises have deployed Silver Peak WAN solutions across 100 countries. Learn more at silver-peak.com. Contact Richelle Gillett Einsteinz Communications +61 2 8905 0995 richelle@einsteinz.com.au # # # Data Exchange unveils innovative AutofloorTM technology in Edge Data Centre Module 2018-11-27T21:00:00Z data-exchange-unveils-innovative-autofloortm-technology-in-edge-data-centre-module Perth, Australia: 28 November 2018: Data Exchange Network Limited (ASX: DXN), Australia’s first truly modular data centre operator offering colocation services, has delivered its first Edge data centre module incorporating its innovative patent pending AutofloorTM technology. DXN’s AutofloorTM technology enables it to deploy more compute capacity in a single ISO containerised module than a typical static rack approach allows. For this project, DXN’s AutofloorTM allowed the entire Edge data centre solution, which has been built for a large Australian energy company, to be deployed into a single module rather than two, offering a smaller footprint and much lower cost to the customer. The completed module will ship to site in November, ready for final commissioning in early 2019. This Edge Infrastructure data centre module is the fifth bespoke module to be completed for DXN customers this year, with the company on track to complete a total of 11 units by the end of December 2019. In addition, DXN is currently building two colocation facilities in Sydney and Melbourne using its innovative modular data centre technology with a pipeline of further colocation centres under evaluation in Australia and Asia throughout 2019/2020. According to Data Exchange CEO and co-founder Peter Christie, DXN’s modular solutions for Edge Infrastructure are perfectly suited to industrial deployments to support energy, mining, and factory automation, noting “We are seeing a marked increase in opportunities to manufacture data centres for these uses and have almost tripled our sales pipeline for mission critical infrastructure in the half year to December 2018.” He continued, “It’s fantastic to see this next generation of our AutofloorTM and the newly configured controller in action. For projects like this one, where space is at a premium on-site, AutofloorTM delivers a significant advantage. Static racks allow only 10 or 12 racks in a single module whereas the AutofloorTM offers up to 18 in the same space. For this customer, the saved space is used for backup battery and UPS, allowing the entire DC to be deployed inside one module”. The bespoke Edge Infrastructure data centre module was designed, engineered and fabricated at DXN’s factory in Balcatta Western Australia. DXN is fast becoming known throughout APAC for its cost effective and agile approach to the development of Edge infrastructure and continues to fill out its product range to meet the growing demand. By being vertically integrated, DXN can tailor solutions to suit unique situations and deliver them in a fraction of the time it typically takes to achieve the same result from other data centre technology fabricators. / Ends About Data Exchange Data Exchange (DXN) designs, builds, owns and operates data centres. Offering integrated, customised and tailored solutions to clients, DXN provides businesses with the option of delivering solutions to site through containerised modules, or space in DXN’s modular colocation facilities to suit technical specifications and operational requirements. From a single rack in the colocation facilities through to fully customised Edge Infrastructure, DXN can deliver a range of solutions to meet modern data centre requirements. To find out more about Data Exchange’s Modular colocation facilities visit www.dataexchange.io For more information please contact: Peter Christie, Managing Director, Data Exchange T +61 412277571 E: peter@dataexchange.io Or Sue Ralston or Pru Quinlan at Einsteinz Communications T: (02) 890 50995 E: sue@einsteinz.com.au | pru@einsteinz.com.au Industry leading Digital Workforce Platform company Blue Prism strengthens APAC team 2018-11-20T21:00:00Z industry-leading-digital-workforce-platform-company-blue-prism-strengthens-apac-team Sydney — November 21, 2018 — Blue Prism (AIM: PRSM), provider of the world’s most successful Digital Workforce, has strengthened its senior management team in APAC, announcing the appointment of Rob Mills, VP ANZ and the promotion of Mike Cawsey to the newly created position of SVP & General Manager Asia Pacific. The appointments reflect the exponential growth in demand for Blue Prism’s Robotic Process Automation (RPA) platform across the region. Since launching its first Australian office in Sydney in April 2017, Blue Prism’s RPA platform has been adopted by many of the largest brands in Australia and New Zealand, including major financial institutions, telcos and federal government. It is also rapidly expanding its footprint across the wider APAC region. In August this year, Blue Prism opened its APAC headquarters in Singapore and a Hong Kong office to support its growing list of Asian Fortune 500 clients that includes Great Eastern Life, Maybank and Schroders. “Blue Prism has fast become the choice for Intelligent Automation and operational transformation in Australia and New Zealand and Rob is well placed to steer our ANZ operation to the next level,” said SVP & General Manager Asia Pacific Mike Cawsey. “He will be responsible for extending our leadership position in Australia and New Zealand, educating the market about next generation Intelligent Automation and developing our growing ANZ team.” Mills joins Blue Prism with over 25 years’ software sales and operational experience, most recently as Head of Sales at data software company IXUP Limited. Previously he was Global Vice President, Connect Solutions at Objective Corporation, a leading provider of information and process governance software solutions. Mills has also held senior roles with companies such as Information Builders and Novell. Commenting on his appointment Rob Mills, VP ANZ said, “It’s an excellent time to be joining Blue Prism as our market is reaching an inflection point in the adoption of RPA technology as Australian companies realise the value that our digital workforce creates. I’m looking forward to working with our partners and clients to drive innovation and exceptional results as we move further into the world of Intelligent Automation where AI will drive even more advanced digital workforce capabilities.” Blue Prism operates a 100% channel model in APAC and has a number of strategic alliances including EY, Accenture, Avanade, Deloitte, Microsoft, PwC and the Reveal Group. Its technology powers a Digital Workforce that augments, supports and assists humans to increase productivity, improve experience, and deliver true operational agility via AI, machine learning, intelligent automation and sentiment analysis. Blue Prism is the only RPA technology platform that sits at the server level (on premise or cloud) to provide true enterprise-grade scalable robotic process automation. Last week the company unveiled its new Digital Exchange, a robust Intelligent Automation marketplace for accessing and downloading pre-built artificial intelligence, cognitive and disruptive technologies, creating a one-stop shop for building out, scaling and adding skills to digital workers. ### About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com/gov and follow the company on LinkedIn and Twitter. Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications– For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Rimini Street Expands Investment and Operations in Asia-Pacific 2018-11-16T00:48:31Z rimini-street-expands-investment-and-operations-in-asia-pacific AUCKLAND, NEW ZEALAND, November 16, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that it has expanded its operations in the Asia-Pacific region with the launch of its new subsidiary, Rimini Street New Zealand Limited, and the opening of its new office in Auckland to address the growing demand for Rimini Street’s premium, ultra-responsive support services in New Zealand. Rimini Street’s expansion was announced at a gala event held at The Northern Club in Auckland, where clients, local IT leaders and the special guest of honor, Ambassador Scott P. Brown, the U.S. Ambassador to New Zealand, were hosted by Rimini Street’s general manager for Asia-Pacific, Andrew Powell, and Rimini Street corporate senior executives. Growing demand for IT optimisation and a business-driven IT roadmap Rimini Street launched its new subsidiary in response to the region’s increasing desire for software support solutions that can help optimise their IT spend and enable them to liberate significant funding for their business transformation initiatives. Rimini Street already supports nearly 50 clients with operations in New Zealand, including local brands James Pascoe, Spark, 2Degrees Mobile, Refining New Zealand and The University of Auckland. By switching to Rimini Street support from the vendor’s support, organisations have saved up to 90 percent of the total cost of maintenance of their SAP and Oracle software assets and are able to run their current ERP releases with no forced upgrades for a minimum of 15 years from the date they switched support. Rimini Street clients also benefit from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for critical Priority 1 cases. In addition, each client is assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system, backed by a broader team of technical experts. By switching their support to Rimini Street, organisations are able to take back control of their IT roadmaps with a ”business-driven roadmap” strategy that provides much more flexibility and value compared to the vendor roadmap, allowing CIOs to focus on creating value and providing competitive advantage for growth. “Organisations in New Zealand, both public and private, spend hundreds of millions of dollars every year on their annual enterprise software support and maintenance, yet see little return from this significant spend,” said Andrew Powell, general manager, Asia-Pacific, Rimini Street. “Our conversations with CIOs are squarely focused on how we can help them dramatically lower the total cost of ownership of their stable, mature enterprise systems as part of a hybrid computing model and business-driven roadmap, and as a result, we are experiencing increased demand in the region. With Rimini Street, organisations have the option to break free from the seemingly never-ending upgrade cycle dictated by the vendor’s roadmap – an expensive and disruptive path for companies to undertake just to stay fully supported. With our new operation in Auckland, we are better able to engage with and support organisations in New Zealand who want to significantly cut their software support spend and take back control of their IT roadmaps.” Region at risk of “falling behind” on innovation Recent research from Vanson Bourne, commissioned by Rimini Street, found that enterprises in the ANZ region plan to spend the second-least amount on IT innovation in the world in the next 12 months, and they plan to increase their IT innovation spend by just 6.31% in the 12 months following the survey, well below the global average of 10.94%. “New Zealand is famous for innovation, but it is at risk of falling behind the rest of the world,” continued Powell. “New Zealand CIOs know that it’s important to spend their IT budgets on more than daily operations. With budget pressures between operating costs and the need to invest in innovation, CIOs need to reassess the value of existing support arrangements and explore better software support options designed to provide a greater ROI. Rimini Street enables CIOs in New Zealand to unlock significant savings and redirect that funding into critical innovation initiatives.” To download an eBook summary of the survey, “The State of Innovation: Priorities and Challenges,” click here. About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI) Forward-Looking Statements Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future; changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on November 8, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication. # # # © 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.