The PRWIRE Press Releases https:// 2017-08-10T01:00:00Z Australian Customers Prefer Digital-First Approach to Banking Services 2017-08-10T01:00:00Z australian-customers-prefer-digital-first-approach-to-banking-services Sydney, Australia, August 10, 2017 – Australian customers would prefer to resolve their basic banking issues without having to deal with a human being, according to a new survey by market researcher, YouGov. The Avaya-commissioned Customer Experience in Banking 2017 report indicates that Australians’ most-preferred method of contact with their bank would be via the website, while a third, 34 per cent, regularly use mobile banking apps, more than their counterparts in the UK and UAE. The survey covered more than 5,000 banking customers in four countries – Australia, India, the UK, and the UAE. Given the choice of only one channel, 28 per cent of the 1,153 Australians surveyed would prefer access to a complete list of services via their bank’s web site, only speaking to a person if they really have to. Likewise, 19 per cent would prefer to use a mobile app, while eight per cent would choose to access services through the contact center application. More than half, 54 per cent, regularly use online banking, behind only the UK’s 60 per cent, while only 36 per cent usually visit their branch, the joint-lowest with the UK. Unsurprisingly, younger generations of Australians are more likely to use mobile services, with 58 per cent of 18 to 24-year-olds and 53 per cent of 25 to 34-year-olds regularly using mobile apps, compared to just 13 per cent in the 55+ category. Interestingly, 57 per cent in the latter group use online banking, while just 45 per cent of 18-24-year olds do. Still, the YouGov study found that traditional interactions continue to hold a place in the financial services industry. In fact, 22 per cent of Australians prefer to visit branches, a figure led by older respondents, with a third of over-55s selecting that option. While more than half, 51 per cent, of Indian respondents said they regularly visit their branch, the highest of the four countries surveyed, only 13 per cent said they prefer to do so – by far the lowest of the four. “The financial services industry (FSI) has typically led technology adoption and digital services – in part due to available capital, but primarily because a highly-competitive market creates constant pressure to exceed the expectations of demanding consumers,” said Peter Chidiac, Managing Director Australia and New Zealand, Avaya. “Customers see value in more than just rates, meaning banks and other financial organisations must provide an experience that aligns to the daily lives of their consumers. To meet those expectations, they have to optimise traditional transactions while enabling interactions across the latest platforms and introducing innovations such as artificial intelligence (AI).” Regardless of how they choose to contact their bank, the most important issues for Australian customers is that they get the same level of experience and service, and that their problem is resolved on the first point of contact. The most common customer complaint is being kept waiting for a long time on the phone, cited by 21 per cent. This may explain why less than a quarter, 23 per cent, of Australian respondents regularly call a contact center. “Consumers are looking for fast resolutions, and within reason, hope for an answer within the first point of contact,” said Chidiac. “The problem is that some contact centre agents in financial institutions aren’t prepared to deal with a wide range of enquiries, especially in omni-channel environments. Contact centre agents need to be equipped to deal with enquiries no matter which platform the consumer is using to make contact, and importantly, the interaction must be able to shift across platforms without forcing the consumer to explain their issue repeatedly.” To learn about how Avaya is digitally transforming financial services, check out this short video or browse this resource guide. About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements. All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners ### Whitepaper Highlights Risks of Passive Investments 2017-08-04T00:42:23Z whitepaper-highlights-risks-of-passive-investments Melbourne, Friday 4th August, 2017: There has been a significant move towards Exchange Traded Funds (ETFs) as investors have switched en-mass to passive style investments, often at the expense of active investment. This may supercharge potential future drawdowns.   ETFs are index funds listed on the exchange that replicate a nominated benchmark or index. Proponents of ETFs espouse the attractiveness of lower fees for exposure to equity markets/sectors/thematic investing as an alternative to active management via the traditional path of a managed fund. The risks of passive investments are discussed in the recently released Whitepaper “The Rise of Passive Investing: Fee Saving or Increasing Risk?” Published by Providence Independent Investment Advisory, the Whitepaper asserts the view that while ETFs can play a role in portfolios as a low-cost beta allocation, investors should be mindful of how ETFs will perform in a falling market. The Whitepaper author, James Smith (Head of Melbourne and Senior Investment Adviser at Providence) stated “The perennial argument of whether active managers can outperform the index usually reappears towards the top of investment cycles. This is a result of active managers underperforming their relevant benchmarks when markets are driven by momentum and also the fear of missing out on a rising market. We are once again at this juncture and hence this Whitepaper is a timely discussion of the attraction and risks of ETFs”.  “With careful due diligence and a focus on what part of the cycle we are entering, we believe investment advisors can identify those active fund managers that will outperform an index, particularly during a sharp market correction.” The Whitepaper is available at Currently in its 16th year of operation, and with a 185% growth of Funds Under Management (FUM) over the past 5 years, Providence has $1bn of funds under management on behalf of Australian individuals, families and not-for-profit organisations from its Sydney and Melbourne offices. -ENDS- Note to the editor: James Smith, Head of Melbourne, Providence, is available for comment. About Providence: Providence was established in 2000 as an independent advisory firm providing independent, expert advice and investment strategies to high net worth individuals, families and not-for-profit organisations. For more information, please visit Credit Union SA positioned for further growth after reaching $1 billion assets milestone 2017-08-02T02:45:23Z credit-union-sa-positioned-for-further-growth-after-reaching-1-billion-assets-milestone Credit Union SA has strengthened its fast-growing reputation as a popular alternative to the big banks, and reinforced the organisation’s role in the South Australian community, by breaking through the $1 billion in assets. Credit Union SA CEO, Mr Grant Strawbridge (pictured), said the major milestone shows the appeal of the customer-owned approach to banking and was the culmination of initiatives put in place to grow member numbers and position the local financial services provider as an attractive banking option for South Australians. “Since it was first established nearly 60 years ago, Credit Union SA has grown to become a proud and trusted South Australian organisation that is owned by its nearly 50,000 members who we help to do more with their money through our range of banking products and services,” Mr Strawbridge said. “As an employer of more than 150 South Australian’s, Credit Union SA continues to be a significant contributor to the local economy and we are proud of our standing within the South Australian business community - and to reach more than $1 billion in assets reflects our role and responsibility in the development of our state. “In the past year alone we have responded to the challenge of housing affordability by giving more than $1million to South Australian First Home Buyers to help them find a place to call their own.  Our innovative School Community Rewards program provides ongoing fundraising support to a growing number of South Australian schools and their communities, contributing more than $100,000 to date with its shared-value approach to banking. “As an organisation we seek to collaborate with the community to build a brighter future for all South Australians, and this is also demonstrated by our long standing support of the professional development of educators and teachers in South Australia, and includes our major sponsorship of the DECD Public Education Awards. “We are also very proud of the 21-year anniversary as a naming rights sponsor of the Credit Union Christmas Pageant, as well as our partnership with St John’s Youth Services, who help disadvantaged young people in the city of Adelaide. “Credit Union SA prides itself on doing its bit to build South Australia’s strong community spirit, and we are extremely proud that becoming a billion-dollar organisation allows us to demonstrate the value of our organisation for our members but also our important role supporting the prosperity of the broader South Australian economy”, he said. About Credit Union SA Credit Union SA is South Australia’s third largest credit union, with over $1bn in assets, around 49,000 members and proudly employs over 150 South Australians. Credit Union SA Ltd ABN 36 087 651 232 AFSL/Australian Credit Licence 241066, Credit Union SA Centre, Level 3, 400 King William Street, Adelaide SA 5000. GPO Box 699 Adelaide SA 5001. Go to to find out more. DATTO HIRES TIMOTHY WELLER AS CHIEF FINANCIAL OFFICER 2017-08-01T23:00:00Z datto-hires-timothy-weller-as-chief-financial-officer SYDNEY, Australia – August 2, 2017 – Datto, Inc., the leading provider of total data protection solutions for businesses around the world, today announced that Timothy Weller has joined the company as Chief Financial Officer. Weller will report to Datto Founder and Chief Executive Officer Austin McChord. "Tim brings a strong track record of financial and business leadership supporting both emerging growth and public technology companies,” stated McChord. “We’ve built a stellar management team, and we look forward to collaborating with Tim to continue to grow our business by providing value to our managed service provider (MSP) partners, employees and investors.” Prior to Datto, Weller served as the Interim CEO and CFO of London-based financial technology company Wonga. He was also CFO of two Boston-based public companies, EnerNoc (NASDAQ: ENOC), a clean energy technology company, and Akamai (NASDAQ: AKAM), where he led a team that completed one of the top-performing initial public offerings (IPOs) of all time. Early in his career, Tim was an equity research analyst at Donaldson, Lufkin & Jenrette. He has also been a software developer, video game designer, angel investor, and advisor to many technology company CEOs. Weller earned his bachelor’s and master’s degrees in electrical engineering from Michigan State University and a doctorate in electrical engineering from the University of Illinois. “Since my early career in software development and on Wall Street, I’ve watched small-to-medium businesses struggle to keep up with technology, and the complexity continues to accelerate. Datto has optimized the delivery of IT solutions for SMBs -- data protection, business continuity, networking and security -- by using the Managed Service Provider channel,” stated Weller. “I’m excited to work with the talented team that has led Datto to this stage of success as the company continues its global expansion and rollout of new services” About Datto Datto protects business data and provides secure connectivity for tens of thousands of the world's fastest growing companies. Datto's Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto's combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Monroe, Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at # # # Media Contacts Amanda Conroy/India Bednall Espresso Communications +61 2 8016 2200 icare (Insurance & Care NSW) implements OnBase by Hyland for digital information management 2017-07-27T06:27:03Z icare-insurance-care-nsw-implements-onbase-by-hyland-for-digital-information-management icare, the New South Wales’ government’s insurance and care provider, has selected and implemented OnBase by Hyland, an enterprise information platform, hosted in the Hyland Cloud. icare will use OnBase to support its enterprise vision of digital information management, initiating the project in its largest division, which delivers insurance and care services to customers of the NSW Workers Compensation scheme. icare is one the largest insurers in Australia with $33 billion in assets and more than 3.4 million customers. icare is a new public financial corporation undertaking business transformation from a previously adversarial process to a contemporary business, delivering a world-class service experience to employers, injured workers and motorists – focused on quality of life outcomes, not process. Through this transformation, icare is creating a fresh new business model from one based on previously fragmented systems to one powered by a common platform, providing an integrated view of the customer and service delivery. To enable this goal, icare sought an innovative technology to provide a single view of the customer information and optimise business processes. “Hyland was a natural fit for icare. They show impressive insurance and health industry experience and have provided sound advice on how we can optimise their OnBase technology within our business environment and successfully integrate it with our insurance lifecycle management software, Guidewire. We’ve enjoyed a successful partnership where they’ve met our deadlines, enabling us to meet our program milestones,” said John Nagle, icare group executive, workers insurance. “The OnBase product provides an end-to-end record management and secure storage solution to manage our customer correspondence, policies and billing – linking them to claims and care delivery, as well as enabling secure access of information from the cloud,” Nagle said. “Their solution provides a fully integrated platform which gives our underwriters and billing staff a birds-eye view of the data they need to support employers and ultimately respond to injured workers in a timely manner.” icare completed phase one of its OnBase implementation in its workers’ compensation policy processes in April 2017. It has selected workers’ compensation claims processes for phase two, implementing Guidewire ClaimCenter® and OnBase simultaneously. “Utilising the OnBase Ready for Guidewire accelerators for Guidewire InsuranceSuite™, icare staff gain instant access to important information – improving decision-making for its workers’ compensation policies and claims and eliminating the need to search multiple applications, file shares or paper records,” said Ruth Fisk, global director of insurance at Hyland. “We’re looking forward to working with icare to connect information throughout the enterprise and deliver the best service possible to their customers, resulting in getting the injured employee back to work as quickly as possible.” For more information about workers’ compensation and the OnBase integration and accelerators for Guidewire, visit Breaking News - ASX Listed G Medical Signs Binding MOU for US $67.5M for China Distribution 2017-07-27T01:24:14Z breaking-news-asx-listed-g-medical-signs-binding-mou-for-us-67-5m-for-china-distribution ASX Announcement 27 July 2017 G MEDICAL SIGNS BINDING MOU FOR CHINA DISTRIBUTION VALUED AT US$67.5M •Binding MOU signed with Shandong Boletong Information S&T Co. Ltd. •Agreed terms include call centre cooperation and a minimum purchase order of Smartphone Prizmaunits within the first year. •Medical and ancillary support via Nurse and Physician staffed call centres and ‘Cloud’ services. Mobile health and e-health company G Medical Innovations Holdings Ltd (“G Medical” or the “Company”) is pleased to announce it has executed a Binding Memorandum of Understanding (“Agreement”) between its subsidiary G Medical Innovations Asia Limited and Shandong Boletong Information S&T Co. Ltd. (“Boletong”), for the distribution of G Medical’s products and for call centre and ‘Cloud’ services in the People’s Republic of China. G Medical Smartphone Prizma Purchase Order Pursuant to the terms of the Agreement, Boletong has agreed to purchase a minimum quantity of units within the 1st Year of the G Medical Smartphone Prizma, and to provide associated support services for a minimum period of 60 months. Boletong will pay a pre-determined price for each unit, with the value of the agreement based on the minimum commitments being no less than US$67,500,000. The obligation to acquire the units commences on the granting of the CFDA certification to G Medical, which is currently in process. Support Services 1) Medical Services: Pursuant to the terms of the Agreement, Boletong and G Medical will set up a medical call centreproviding support services from 50-60 Nurses and 3-5 General Practising Physicians. Boletong will be responsible for the recruitment of the Nurses and General Practising Physicians, andthe establishment of the call centre. 2) ‘Cloud’ Subscription and Support Services: Pursuant to the terms of the Agreement, Boletong and/or G Medical will provide; a) Automated Cloud algorithm interpretation services, for biomedical signals 20170727_GMV - Binding MOU for China Distribution Page 2 of 3 b )Level 1 services including, Live and/or automated end-user technical support c) Level 2 services including, hardware (device) support, replacement/repairs Marketing and advertising G Medical agreed to contribute an immaterial portion of the per unit price as marketing and investment for Boletong's promotion of the products and services in China, with such payments to be set-off against payment of the purchase orders by Boletong. Non-competition Boletong and its associations are subject to non-competition restraints for the period of the Agreement, and ending five years after its termination (unless G Medical is found by a Court to have breached the Agreement). These non-competition restraints extend to competing with the products or services of G Medical. G Medical CEO Dr. Yacov Geva, commented: “I am extremely pleased to announce yet another significant relationship for G Medical within the ever-growing and lucrative Chinese territory. To have further increased our purchase commitment for our G Medical Smartphone Prizma devices, over and above our existing agreements, is an exceptional outcome with a key partner in Boletong. This adds further to our robust, multi-year revenue stream for the Company, particularly within the first year of a CFDA approval being granted”. “I have met with the executives of Boletong, and whilst in China have visited their facilities and operations. Boletong operates in 16+ provinces and works with the National Public Health care system and acts as a distributor of medical services for the government. Boletong is currently working with several large healthcare organisations such as Wanda, a medical company which is positioned in the top three in their area, and along with telecom carriers such as China Telecom. Boletong is also supported through investment from a large and reputable group in Beijing. Our team, has invested more than 3 months in bringing this MOU to fruition, during which time we were able to satisfy ourselves as to Boletong's strong financial position, their key government partnerships in place, and the ability to deliver all aspects under our agreement.” “This relationship is a significant strategic partnership, allowing the roll out the Company’s medical and ancillary support services within the Chinese territory, for both our professional call centre and Cloud based systems”. Ends Corporate Advisors Otsana Capital 108 Outram Street West Perth WA 6005 Telephone: +61 8 9486 7244 About Shandong Boletong Information S&T Co., Ltd Shandong Boletong Information S&T Co., Ltd. (Boletong) is a hi-tech medical and healthcare company invested by Beijing Honghui Group which has businesses in medicine, investment, drug store automation system and new energy areas, based in China. Boletong focuses on the production and sales of medical devices, membership healthcare management systems and R&D and applications for the National Basic Public Healthcare Project Solution. Boletong is currently one of the top 16 service providers for the national public healthcare system. Boletong is located in Jinan Hi-tech Technology Development Area, Shandong province. Boletong’s website is About G Medical Innovations G Medical (ASX:GMV) was founded in August 2014, aiming to be at the forefront of the digital health revolution, developing the next generation of mobile health (mHealth) technologies. The Company brings forth the experience and expertise of its Board to deliver best-in-class solutions to address this global opportunity. The Company specialises in innovative next generation mobile and e-health solutions and services using its suite of devices and software solutions with a view to driving multiple and recurring revenue streams, across numerous verticals and territories. For more information on G Medical, please visit ThoughtWorks Releases First-Ever Report on Courageous Leadership Among Successful C-Suite Executives 2017-07-26T00:34:26Z thoughtworks-releases-first-ever-report-on-courageous-leadership-among-successful-c-suite-executives p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Arial} li.li1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Arial} span.s1 {font-kerning: none} span.s2 {text-decoration: underline ; font-kerning: none; color: #0563c1} span.s3 {text-decoration: underline ; font-kerning: none} ul.ul1 {list-style-type: disc} ThoughtWorks, a global software consultancy released a first of its kind report, “The Next Big Disruption: Courageous Executives”, revealing what sets top business leaders apart from their competition. The report profiles an elite segment of C-Suite leaders referred to as “Courageous Executives” in the US, the UK, Australia and India and the findings underscore the critical role technology plays in business strategy, from navigating the chaos of digital transformation to how they’re setting their business up for future success. The report also sheds light on the leadership styles of Courageous Executives including their tolerance for risk and failure, their use of customer insights and the ways leaders in all four countries are preparing for the future of work. This report, developed by ThoughtWorks in partnership with research agency Northstar, features insight from Fortune 500 C-Suite executives who are: advocates for digital transformation; have an active role in directing how technology enables their business; have seen their company’s revenue or profit increase significantly due to a recent technology change; and 85 percent of which self-identified as risk takers. “As companies across all industries embrace the changes of our increasingly digital world, we’re seeing leaders at the helm of these companies dive deeper into how technology is implemented and how it works,” said ThoughtWorks President and CEO, Guo Xiao. “I began my time in the industry as a developer, giving me the tools I needed to approach business with a technology first perspective. Executives across the globe are learning that a strong grasp of technology matters and they’re finding ways to adapt. Our findings show that 54 percent of Courageous Executives have developed a deep understanding of technology with a remarkable 57 percent of these leaders reporting having written code,” noted Xiao. "A tenacious commitment to embrace technology is what today sets apart truly Courageous Executives." According to Ange Ferguson, Group Managing Director for ThoughtWorks Asia Pacific, “In this new age of digital disruption, technology is being catapulted closer to the business core and that’s challenging the traditional C-suite. They need to think and behave differently when it comes to the role of technology in their strategy, and to question how they are engaging technology to produce better outcomes for the business. “While capability was once a barrier to what’s possible, now the constraint lies in the willingness of decision makers to be courageous with foundational technologies,” she said. REA, which operates Australia’s leading residential, commercial and share property websites, as well as a number of property portals in Asia and interests in the US and India, credits its impressive growth and success to a culture based on consistent innovation and invention. “The REA business is built around customer delivery, which demands that we work to the same agile rhythm across all levels of the organisation. Visualised work, team stand-ups and collaboration enable the innovation and invention that has become part of our DNA,” said Nigel Dalton, Chief Inventor, REA. “Our competition is global and the landscape is set to change as AirBnB, Facebook, Google, eBay, and WeChat become major players in property over the next few years. We’re embracing the opportunities this creates by focusing our culture of innovation and invention on the technologies that will change how people find property - robotics, virtual reality, augmented reality and data science. “That, along with our diverse backgrounds, creative thinking and scalability, will see us continue to deliver new products and services to market faster than anyone else, and ensure we are the world’s best.” According to the report, notable themes uniting Courageous Executives include: Proactive Approach to Technology Changes According to the report, to keep pace and anticipate future technology shifts, Courageous Executives conduct research, analyze their competitors, troubleshoot tech challenges and hire subject matter experts. A majority of Courageous Executives (65 percent) say that digitizing and adapting to new technology is a top business priority followed by growth. Research – 63 percent of leaders do their own research to stay ahead of technology changes. Top trends they’re exploring include security threats; human and machine interaction; new hardware, software and operational platforms; machine learning and artificial intelligence; virtual reality and augmented reality. Competitor Analysis – In all four countries, big tech decisions are most often fueled by competition. Asked to identify the largest driver motivating change, 47 percent pointed to their competitors. Tolerance for Risk and Willingness to Fail Understanding risks and its impact on ongoing business success is an important characteristic of a Courageous Executive along with the ability to rebound after a perceived failure. Appetite for Risk - In fact, 87 percent of all executives agree that taking risks is necessary to achieve goals and maintain a strong competitive advantage with 62 percent pointing to their willingness to take risks their competitors won’t as a key differentiator. Failing Well - Courageous Executives reported their most common reaction to these setbacks was to focus on what went right with the second being to stay as positive as possible. When asked how failure affected their employees, 54 percent globally said that they believed failure made them even more motivated to succeed. Use of Customer Insights Throughout the world, courageous leaders recognize the necessity of maintaining a close connection to their customers. 91 percent report that customer input directly informs their strategic decision-making. While there is some agreement as to the best methods for gathering that customer input, there’s still a lack of consensus among executives when it comes to what data they’re collecting and who is assessing the insights. Data Source - Overall, the most common source of insight is customer research, followed by social feeds which are monitored by 68 percent of Australian, 60 percent of UK and Indian and only 38 percent of US leaders. Other ways executives gather information includes using analytics from a content management system or implementing a designated customer insights task force. Customer Engagement - Gathering data from multiple sources is universally valued, but 87 percent of executives report having an internal team dedicated to their customers. Additionally, 58 percent of US and 48 percent of Australian executives say they speak to their customers themselves, which is far more than 32 percent in India and 22 percent in the UK. The Future of Work Across continents, nearly half of all courageous leaders describe their company culture as “team-first,” meaning they hire primarily for cultural fit, with skills and experience the second consideration. A third define their company as having an “elite” culture, described as hiring only the best to change the world by untested means. Subject Matter Experts - An overwhelming majority of Courageous Executives (90 percent) emphasized the importance of key hires, stating that discovering subject matter experts and new talents helps their context and credibility and is crucial to success. Tech’s Impact - 70 percent believe that replacing white-collar workers with technology is a natural progression and to be expected. To prepare for the potential impact of technology on the workforce, 87 percent of leaders admit to researching new technologies that may help them save on staff costs. 83 percent also agree that they’re preparing for the impact of technology replacing their workers by limiting new hires to reduce ongoing overhead. To download the report visit Methodology Developed by ThoughtWorks’, this report is based on data collected by Northstar Research Partners from C-Suite executives from Fortune 500 companies with 100 employees or more, 87 percent of whom have occupied their office for at least three years and 79 percent reporting more than $100 million in revenue. The executives are primarily Presidents or Chief Executive Officers, the data also includes insights from the full C-suite including CIOs, CMOs, COOs, CTOs from a variety of industries from finance and retail to healthcare and manufacturing and more. About ThoughtWorks We are a software company and community of passionate purpose-led individuals. We think disruptively to deliver technology to address our clients' toughest challenges all while seeking to revolutionize the IT industry and create positive social change. Banking on a bright idea 2017-07-21T05:36:32Z banking-on-a-bright-idea Australia’s army of budding entrepreneurs is being encouraged to apply for grants of up to $50,000 to kick-start their business ideas.Beyond Bank Australia has released a total of $250,000 through its unique Community Entrepreneur Program which aims to identify and support emerging innovators around the nation.  “Now more than ever, entrepreneurs need a bit of help to get started,” said Beyond Bank’s General Manager, Community Development, Peter Rutter.  “There are some great ideas out there and for those looking to turn that idea into reality $50,000 can go a very long way.”  Grants are available for new businesses and concepts as well as pre and post-launch stages of existing projects to help take them to the next level.  “We’ve been running the Programme for two years now and have uncovered some amazing talent.  “This year we have decided to expand it even further with more money and an opportunity for the public to get involved by voting for those who make it on to the national shortlist.”  Applications open on July 17 with voting in September and October ahead of the announcement of successful recipients in November.  “Ideally, what we want to see are original ideas around social enterprise, technology and grassroots business models that support the community, be it in a capital city or in a regional town” said Mr Rutter.  “And aside from the cash windfall, we will also support those who are successful by linking them to local networks, access to experts and encouragement to consider further growth strategies like crowd funding, shared workspace, education and training.”  Interested entrepreneurs are invited to apply online at where they will be asked to outline the key components of the business plan, show an understanding of the local market and a pathway towards meeting future targets. FinPal’s Financial Planning Software to integrate real-time client data from Moneysoft 2017-07-17T20:56:20Z finpal-s-financial-planning-software-to-integrate-real-time-client-data-from-moneysoft FinPal and Moneysoft aim to streamline the advice process by delivering real-time client data directly to an adviser’s financial planning software system. Moneysoft’s suite of cloud based technology solutions help financial professionals and their clients to improve overall financial capability.   According to FinPal’s CEO, Stephen Handley, “Historically, the inability to accurately monitor cash flow, and accounts not managed by the adviser, has made it difficult to truly know your client. Connecting Moneysoft’s client facing platform with FinPal’s financial planning software will strengthen the partnership between advisers and their clients.” “Having a real-time view of their clients’ financial situation will enable advisers to be more proactive and more efficient in the delivery of advice. The data we receive from Moneysoft will automatically flow to all parts of our system, including the client portal, financial modelling and document generation.” FinPal’s financial planning software uses a customised version of Microsoft’s Dynamics CRM as its foundation and then extends the functionality of the core CRM through a collection of cloud based apps and integration with other systems. Jon Shaw, Moneysoft’s head of technology and commercial operations, said integration with FinPal was a logical step. “One of the key benefits of our solution is increased efficiency. Delivering our data directly into advisers’ financial planning software increases their potential efficiency gains even further. FinPal shares our vision of enhancing value through partnership, and the open architecture philosophy of both systems means we can integrate quickly.” Moneysoft’s and FinPal’s development teams have already commenced work and expect to release the initial integration within a few months. Release Info For further information or to arrange an interview with Stephen Handley, please contact: E: P: 0458 224 427 About FinPal FinPal is a fully integrated, cloud based, financial planning software system designed to enhance team performance, increase client engagement and reducing business risk. At the heart FinPal’s system is a customised version of Microsoft’s, enterprise grade, Dynamics 365 CRM, ensuring reliability and scalability. Integration with Office 365 and other Microsoft software is seamless. FinPal has added all the essential financial planning features to deliver a solution that is instantly useful out of the box but easily customised for unique business needs. FinPal’s value proposition is simple. Through a truly integrated financial planning software solution it will help financial planning businesses become more profitable. About MoneySoft Moneysoft is an independent Australian financial technology company established in 2012. It provides innovative and customised products and solutions to the financial services industry. Helping Australians to quickly gain an accurate and reliable view of their complete financial situation, Moneysoft plays a crucial role in the journey towards financial literacy and engagement. The partnership with Link Group further enhances Moneysoft’s offering as a market leader in financial management solutions, allowing businesses to improve  their overall customer engagement strategies. Media Alert: 21st Annual GRC Conference 2017 2017-07-06T05:10:31Z media-alert-21st-annual-grc-conference-2017 Media Alert: 21st Annual GRC Conference 2017 MELBOURNE, Australia — 6 July 2017 — The 21st Annual GRC Conference 2017 will be held from 12 October to 13 October 2017 at the Grand Hyatt in Melbourne. The Conference brings together governance, risk and compliance professionals, as well as suppliers, in an environment dedicated to the networking and sharing of ideas under one roof. The theme of this year’s two-day Conference is audacity. This is taken from the Winston Churchill quote “The first quality that is needed is audacity”.   “With increasingly sophisticated demands on regulations and emerging technologies, boards are confused about who their best-trusted advisers are, and where they can get trusted information so they can do their jobs properly,” says Naomi Burley, Managing Director of the GRC Institute. “We feel that our members—risk and compliance professionals—are not recognised for their organisational knowledge or depth of understanding. “However, we feel now it is time for them to be audacious and insist on recognition for their valued contribution and to stake their claim as trusted advisors. That is what this Conference is about—equipping and inspiring them to do so. Our members are those people to whom organisations need listen to tackle the big issues and advancing risks more effectively.” Day one of the two-day Conference will focus on external perspectives and industry updates; day two will look at developing those interpersonal skills necessary to help attendees stake their claim. This Conference will also be an opportunity for GRC professionals to receive industry updates, hear from regulators, measure different perspectives in the GRC space, assess the impact of emerging technologies—such as Fintech and RegTech—network with like-minded professionals, and be inspired to take their place at the leadership table.    Confirmed speakers for the 21st Annual GRC 2017 Conference so far include:   Regulators ·         Delia Rickard, Deputy Chair, Australian Competition and Consumer Commission and (ACCC) ·         Peter Kell, Deputy Chair, Australian Securities and Investments Commission (ASIC) ·         Andrew Mills, Second Commissioner, Australian Tax Office (ATO)   Keynote Speakers and Workshop Facilitators ·         Holly Ransom, CEO, Emergent ·         Sally Freeman, National Partner In Charge , KPMG ·         Dr Alicia Fortinberry, Principal and Co-Founder, Fortinberry Murray ·         Peter Kenny, Adviser & Regulatory Compliance Manager, AMP NZ ·         Alison Telfer, General Counsel & Head of Compliance, BlackRock ·         Susan Cretan, Director, Integrity, Governance & Risk, Flinders University ·         Carolyn Hanson, Head of FCC & Specialist Advisory Services, Wealth Management, CBA ·         Deborah Latimer, Director, Sector Seven ·         Paul Fitton, Senior Security Consultant, Aurecon ·         Paul Hodge, Guest Lecturer and Corporate Adviser on Data Visualisation   For more information on the 21st Annual GRC2017 Conference, visit the registration page. Information on the Gala Dinner, graduation ceremony and annual awards to follow.   About the GRC Institute The GRC Institute (GRCI)—formerly known as ACI—is the pre-eminent member association, servicing compliance and risk management professionals since 1996. We aim to unify and strengthen the GRC profession to provide a community in which individuals can come together to share knowledge, challenges and ideas on solutions to mould their vision for the future. For more information, visit:   Proudly supported by our Principal Members: Westpac, NAB, ANZ, AMP, Commonwealth Bank, AIA, KPMG, and Thomson Reuters.   ### For more information, please contact: The GRC Institute Naomi Burley +61 2 9290 1788 Kwame Slusher +61 2 9290 1788 Kelsey Clark  +61 2 9290 1788 Nomis Solutions Expands APAC Team 2017-07-05T22:44:30Z nomis-solutions-expands-apac-team-1 San Francisco – July 6, 2017 – Nomis Solutions has announced the appointment of Albert van Wyk as Client Director, APAC. Albert brings a more than decade of commercial, business development, and sales leadership experience to the growing regional team and Nomis’ future expansion plans. His leadership will further enhance Nomis’ ability to deliver world-class local service to clients, including two large banks that are currently implementing its customer data-led technology solutions to improve the execution of product pricing across both mortgage and deposits portfolios. Prior to joining Nomis, Albert held various senior roles with Experian Australia, including Head of Fraud and Identity and Strategic Client Director. While at Experian, he worked with some of the world’s leading companies including National Australia Bank, ANZ Bank, CBA, and Suncorp. “Albert brings a depth of experience to and understanding of the challenges that banks face in the effective management of pricing and cost management of deposit and loan books,” commented Damian Young, Managing Director for APAC and Europe. “The ability to bridge our solutions with practical, experiential, and strategic insights allows clients to know that they are getting cutting-edge technology, data-driven models, and valuable advisory services. We are thrilled to have Albert on board and look forward to our continued focus on and growth in this market.” Nomis Software is the solution of choice for 10 of the top 40 global banks. By partnering with Nomis, these banks can deliver win-win products and pricing in an environment that is increasingly competitive, highly disruptive, and more customer centric. Nomis has returned more than $1 billion USD to its clients through price optimisation, customer-centric offer management, and omni-channel sales enablement. About Nomis SolutionsNomis helps retail banks deliver win-win customer engagement through price optimization, customer-centric offers, and omni-channel sales enablement. More than 10,000 bankers worldwide leverage Nomis’ cutting-edge Silicon Valley approach to big data, advanced modelling, and deep analytics to understand and anticipate the demands of their customers, competitor actions, and dynamic market conditions. With experience in over 80 implementations, Nomis has a proven track record of increasing customer and stockholder value, returning more than $300 million to its partner banks every year. Banks currently use Nomis technology to manage more than 270 million accounts and optimize over $1 trillion in banking transactions annually. Media release: Datto named a Visionary in Gartner’s 2017 Magic Quadrant for DRaaS 2017-06-26T23:02:00Z media-release-datto-named-a-visionary-in-gartner-s-2017-magic-quadrant-for-draas Norwalk, Conn -- June 26, 2017 –  Datto, Inc. a provider of backup and DRaaS appliances, SaaS data protection, and managed networking products, today announced that the company has been included in Gartner’s annual Magic Quadrant for Disaster Recovery as a Service. Datto was recognized for the second consecutive year in the “Visionaries” quadrant. The Magic Quadrant is recognized as one of the leading resources used by companies evaluating DRaaS providers in the market.1   Providing data protection and business continuity solutions for more than 50,000 companies around the world, Datto ensures business data and infrastructure is continuously secure and accessible no matter where that data is stored, whether it’s on-site or in the cloud.   Datto’s flagship product line is the market leading SIRIS 3, the only complete DRaaS solution available as a physical, software or virtual appliance protecting Windows, Mac, and Linux workloads. Business data can be backed up to a local device and synchronized to the secure 320+ petabyte Datto Cloud to provide robust recovery options from any type of disaster. This provides failover to a virtual machine and restoration in as little as 6 seconds to return to normal business operations.   Additionally, Datto offers the SaaS Protection product suite securing G Suite and Microsoft Office 365 data to protect against data loss in these popular SaaS applications. Datto Networking, Datto’s latest solution built for Managed Service Providers, complements DRaaS with network continuity for small and medium businesses through access points, switches and the networking appliance with integrated 4G LTE failover.   “Disaster recovery is becoming increasingly important as businesses continue to face evolving threats, especially cyberattacks, that threaten to shut down their operations,” said Austin McChord, CEO of Datto, Inc. “We believe being named a visionary in this space could only be achieved by our focus on keeping businesses running, no matter the circumstance. We are continuously building on our market leading business continuity offerings and released compelling new services at our recent DattoCon 2017 conference.”   Releases at DattoCon 2017 included new features such as robust Hyper-V support and Fast Failback enabling rapid restoration, an expansion of the SIRIS 3X all-flash line to include rack mounted units, and a refresh of Datto’s most popular BDR device, the ALTO 3, which is designed to support smaller environments.   Additional announcements highlighted a next generation architecture for Datto SaaS Protection to enable lightning fast performance, upgrades to the Datto Networking line, and enhancements to the Partner Portal featuring new dashboards for real-time, mobile visibility into the status of Datto products and services. All in, the DattoCon product announcements further Datto’s MSP led strategy of protecting business data on-site, in transit, and in the cloud.  Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.   1 Gartner “Magic Quadrant for Disaster Recovery as a Service” by Ron Blair, Mark Thomas Jaggers; June 19, 2017.  About Datto: Datto protects business data and provides secure connectivity for tens of thousands of the world's fastest growing companies. Datto's Total Data Protection solutions deliver uninterrupted access to business data on-site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto's combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore, and Sydney.  Media Contacts Amanda Conroy/India Bednall Espresso Communications on behalf of +61 2 8016 2200 DattoCon attracts more than 1,000 partners to one of the world’s largest managed service provider focused events 2017-06-07T00:06:09Z dattocon-attracts-more-than-1-000-partners-to-one-of-the-world-s-largest-managed-service-provider-focused-events-1 Denver, United States (DattoCon) – June 7, 2017 – Datto, Inc. a leading provider of total data protection solutions for businesses around the world, today announced an exciting new range of products and service upgrades to its business continuity, networking and SaaS Protection product lines, to further support the needs of its 6,000 MSP (managed service provider) partners. The new products support Datto’s ongoing commitment to total data protection, ensuring business data is secure and accessible – no matter where it lives.   Datto CEO Austin McChord announced Datto’s latest market leading solutions during his keynote presentation, which focused on product innovation, performance and ease of management for Datto partners. McChord highlighted how Datto’s technology provides MSPs with the most innovative managed service solutions targeting small-to-medium businesses (SMBs). The new products and services include an expansion to Datto’s flagship all-flash SIRIS 3X line, an all-new ALTO 3 device targeting smaller environments, a new architecture for Datto SaaS Protection services, updates to the new Datto Networking portfolio, and significant enhancements to Datto’s Partner Portal.    "We believe in a business before technology approach and our team is focused on delivering bespoke solutions that address specific business challenges,” said Daniel Williams, Director, PowerNET. “We identify partners that are market leaders that can work closely with us to bring together integrated solutions for our clients. Working with Datto and its suite of products, we can build robust business continuity and data protection solutions for our clients that deliver exceptional performance and, importantly, peace of mind.”   In addition to new products, features and service updates, Datto today announced the official launch of its global marketing automation platform, MarketNow. Available for free to all Datto MSPs, MarketNow enables partners to utilise pre-written content to create campaigns, social media posts, web pages and branded collateral. Powered by MindMatrix, the platform does not require extensive training, nor extensive marketing experience. Since its pre-launch in March, the platform has been used by over 1,600 Datto partners.   Datto’s new product and feature updates announced today across its business continuity, networking and SaaS Protection solutions, include:  Business Continuity: With the most comprehensive BCDR product lineup available, including devices ranging from 500GB to 120TB, Datto has made updates to both its SIRIS and ALTO products. The completely new SIRIS 3 X Professional line is offered as 4, 8 and 12TB 1U rack-mounted servers. Additionally, the S3X4 all flash 4TB device joins the S3X1 and S3X2 models released last year. Datto’s most popular device, the ALTO, also received a makeover with new hardware and an SSHD. The new ALTO 3 offers double the performance for local and cloud-based backup and restore than its predecessor and is still available with no upfront charge. Updated SIRIS 3 software includes a new Fast Failback™ feature that allows MSPs to spin-up a virtual machine (VM) with a rescue agent. This agent forks the initial backup chain, providing restore from any agent recovery point, while requiring significantly less space than alternative solutions and returning business to normal operation faster than competitive alternatives. In addition to reducing business downtime, SIRIS 3 now provides hardware independent restore upon virtualisation, additional Cloud VHDx exports and an improved setup process, all designed to maintain Datto’s position as the most reliable BCDR on the market.  Networking: In January, Datto announced its new Datto Networking line, the first networking product line designed from the ground up specifically for MSPs. Today, Datto announced comprehensive updates across the line including QoS, Layer 7 Deep Packet Inspection, expanded VoIP support and cloud management capabilities to the existing edge router, access points and switches. Datto also introduced an extension to the networking portfolio with the planned release of an intelligent, cloud managed power strip including an embedded access point. Datto Managed Power will enable MSPs to more effectively manage their customer environments with features such as remote power cycling of individual outlets, scheduled reboots, reporting outlet wattage; all managed through the Datto Partner Portal.    SaaS Protection: Datto announced a new architecture for its market leading Datto SaaS Protection service to more effectively manage, restore and export critical data in Office 365 and G Suite environments. The new architecture enables point-in-time back-up functionality for Office 365 with dramatically improved export and restore speeds. The company also introduced robust discovery search and an enhanced user experience, making it intuitive and responsive to ease customer onboarding. In addition, Datto introduced the Datto SaaS Protection Node, an onsite storage repository for backups from the cloud – providing new options for SaaS backup retention in regulated or sensitive industries.   Bringing it altogether is the Datto Partner Portal, which allows the company’s MSP partners to purchase, educate, manage and market products all in one location. Several new dashboards were announced and are now available, including a device status compressed view, networking status page, SaaS status page and mobile status page – ensuring Datto’s partners always have the most relevant information at their fingertips.   Datto will be hosting two webinars on June 14, 2017 AEST to recap the product announcements. Register for the webinars here.   For more information about Datto’s new products and services, visit Datto Datto protects business data and provides secure connectivity for tens of thousands of the world's fastest growing companies. Datto's Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto's combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore and Sydney.  Media Contacts Amanda Conroy/Amy Rathbone Espresso Communications on behalf of Datto +61 2 8016 2200 STREAMCORP ARMOURED CASHING IN ON BETTER CURRENCY MANAGEMENT WITH CUMMINS ALLISON 2017-05-29T01:10:45Z streamcorp-armoured-cashing-in-on-better-currency-management-with-cummins-allison Sydney, Australia – May 29, 2017 – Cummins Allison, the leading innovator and provider of coin and currency handling solutions, today announced that Streamcorp Armoured is delivering better efficiency and customer service, transporting its cash-in-transit business to a new level, due to Cummins Allison’s JetScan iFX® i400 multi-pocket currency sorting machines. Streamcorp Armoured is one of Australia’s leading CIT providers and their executives constantly look for ways to streamline operations – both for themselves and their customers. One of the key ways they do this is by strategically leveraging technology. That’s why two years ago; the company began a search to upgrade its currency sorting equipment. As it evaluated multiple providers, Streamcorp Armoured looked for some key “non-negotiable” attributes. “Service was at the top of the list,” says Huseyin Memis, Managing Director and Founder of Streamcorp Armoured. “We didn’t want a company that would promise us the world and give us an atlas.” A strong partnership from day one Once Memis travelled to the United States to see firsthand the quality of the design and manufacturing process at Cummins Allison, he was sold. “Seeing the entire spectrum of the Cummins Allison operations was impressive,” says Memis. “It was very comforting to me that Cummins Allison had a long and successful history in the United States.” The results: 15% lower labour and 30% higher output While Memis is pleased with Cummins Allison’s level of service, he’s even more pleased with the bottom line results Streamcorp Armoured has experienced, using Cummins Allison’s JetScan iFX i400 multi-pocket currency sorters. After just three months of testing the JetScan iFX i400 machines, Streamcorp Armoured was able to service 30 percent more customers with 15 percent lower labour costs. “The JetScan iFX equipment allowed us to completely transform our currency counting operations,” Memis says. “When we talk about cash-management equipment, whether it’s a cash-processing machine or a coin-processing machine, one of our ‘non-negotiables’ is that the equipment must be accurate and efficient,” says Memis. “We’ve experienced that with all the Cummins Allison equipment we use.” About Cummins Allison Cummins Allison is the leading innovator and provider of currency, coin and cheque handling solutions. Our world-class sales and service network includes hundreds of local representatives in more than 50 offices in North America, 6 wholly-owned subsidiaries and is represented in more than 70 countries around the world. For more information about our award-winning solutions or to read the full story, visit Beyond Bank wins major national banking honour 2017-05-26T00:28:43Z beyond-bank-wins-major-national-banking-honour One of the nation’s largest customer owned banks has taken out a top honour at this year’s Australian Banking & Finance Retail Banking Awards. Beyond Bank Australia has won the highly prestigious Best Bank in Corporate Social Responsibility at a glittering ceremony in Sydney. The Bank was congratulated for showing that social responsibility has become a core part of its day to day business with innovative ideas that engage both staff and the local community. “This is a huge honour for us as we are driven by our desire to be the best bank for our community” said Robert Keogh, CEO, Beyond Bank. “It also comes just a year after we became the first bank in Australia to achieve B Corp status which shows we have met and continue to meet rigorous world standards of social, environmental performance.” Key highlights from Beyond Bank in 2016: ·        9% of net profit after tax was invested into community partnerships and programs ·        2992 hours volunteered by staff and customers in our community partnerships ·        17,600 community sector employees now use our salary packaging services ·        13 grants have now been issued to innovative businesses as part of the Beyond Bank Foundation’s Community Entrepreneur Program ·        2 community leave days and 3 work-life balance days provided to staff ·        4.2% reduction in overall greenhouse gas emissions “These numbers really sum up the way we do business, and they are possible because of the strong support we receive from the community, it’s an important part of our strategy of doing good by doing good” said Mr.Keogh. “It is a commitment that extends across our network from the staff at the front counter to the call centre to the executive team, we are driven by our values every day and use them to guide our decision making and help create a sustainable future. “It’s become part of our cultural DNA and that’s really exciting.”