The PRWIRE Press Releases https:// 2020-05-27T04:09:10Z Manage Pandemic Risks with The Covid-19 Risk Assessment Module 2020-05-27T04:09:10Z manage-pandemic-risks-with-the-covid-19-risk-assessment-module The purpose of the COVID-19 Reporting Module is to allow people to report either a suspicion of or actual COVID-19 illness. It is designed to facilitate effective communications to HR and provide advice to affected individuals based on government guidelines. How does it work? Risks can be assessed by category eg health, financial, legal, and reputational. Once identified, risks are evaluated through risk rating. Control strategies are then evaluated and corrective actions assigned. Viking Analytics provides a visual guide to your overall Covid-19 Risk Assessment Compare initial and residual risk ratings by category View risk assessments by status, assigned persons, and category. View actions assigned, completed and outstanding risk assessments by status, category and assigned persons. Join a Webinar on June 2nd, watch a short video or request a quote Radware helps HT Media protect its news and photographic archives from attacks 2020-05-27T00:30:37Z radware-helps-ht-media-protect-its-news-and-photographic-archives-from-attacks SYDNEY, May 27, 2020 —Radware® (NASDAQ: RDWR), a leading provider of cyber security and application delivery solutions, today announced that HT Media selected Radware’s Attack Mitigation Solution to protect the data centres that house its archive of news and photographs, and added cloud DDoS protection to its on premise DDoS protection. Founded in 1924 with its flagship newspaper inaugurated by Mahatma Gandhi, HT Media (BSE, NSE) has more than 3.7 million readers across India. It’s flagship property, Hindusian Times reaches around 950,000 readers. The company also owns other successful properties like,, and It depended on a combination of on-prem and ISP based Cloud Distributed Denial of Service (DDoS) protection for its data centres, where it housed many of its legacy systems as well as its archived content. The media company began to see a steady increase in the frequency and volume of attacks and turned to Radware for help. It needed a hybrid DDoS solution that combined on-prem and cloud DDoS protection more effectively than its existing set up. Radware’s hybrid DDoS solution integrates always-on detection and mitigation (on-premise and cloud) with cloud-based volumetric DDoS attack prevention, scrubbing, and 24-7 emergency support. Combining on-premise with cloud solutions, takes advantage of the low latency and advanced functionality of Radware’s appliances with the scalability and multi-terabit capacity of its cloud-scrubbing service. Once Radware put a proof-of-concept in place for HT Media, the solution began immediately and efficiently blocking the attacks. “Radware’s automatic policy adjustments made the system easy to deploy compared to other systems,” said Rajiv Mishra. Group CIO for HT Media. “The Radware solution was incredibly fast at mitigation. It was able to instantly block zero-day attacks as they occurred.” “We are proud to protect HT Media’s history and legacy,” said Anna Convery-Pelletier, Radware’s Chief Marketing Officer. “Our market-leading data centre security allows companies like HT Media to automatically detect and mitigate even the most complex DDoS attacks.”About RadwareRadware® (NASDAQ: RDWR), is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centres. Its award-winning solutions portfolio secures the digital experience by providing infrastructure, application, and corporate IT protection and availability services to enterprises globally. Radware’s solutions empower more than 12,500 enterprise and carrier customers worldwide to adapt to market challenges quickly, maintain business continuity and achieve maximum productivity while keeping costs down. For more information, please visit encourages you to join our community and follow us on: Facebook, LinkedIn, Radware Blog, Twitter, YouTube, Radware Mobile for iOS and Android, and our security centre that provides a comprehensive analysis on DDoS attack tools, trends and threats.Media ContactDeborah RiseXperience - A New Digital Contact Centre Solution 2020-05-26T02:36:48Z risexperience-a-new-digital-contact-centre-solution [Melbourne, 26th May 2020]: In an Australian market-first release, Rise.CX is today announcing the launch of RiseXperience, a new Digital Contact Centre Solution integrated directly with Amazon Connect. RiseXperience is a feature-rich, omni-channel CX platform natively built on AWS, and offers a new way for organisations to connect with their customers. ‘We’re the first movers launching this technology in Australia – a digital contact centre solution living on Amazon Connect and AWS, and completely integration-ready with any tech ecosystem, out-of-the- box. With powerful omni-channel and analytics capabilities inbuilt, it’s the fastest way for organisations to adapt their business,’ says Guy Elliott, industry veteran and co-founder of Rise.CX. Josie Willis, Managing Director and fellow co-founder of Rise.CX, agrees. ‘As an Australian startup, we really wanted to create something different in the industry, that was focused on people. Any change – no matter how brilliant – generates anxiety. What’s special about RiseXperience is we not only have a robust technology solution that’s unique in the market, but also a proprietary delivery approach that focuses on readying people and culture for this adoption.’ Features and benefits of the RiseXperience platform include: A full-featured on-demand Digital Contact Centre, with powerful omni-channel and analytics capabilities Native built on Amazon Connect and AWS Cloud infrastructure A robust and highly usable inbound IVR and CTI Solution Per-minute, consumptive billing model with no minimum commitments A proprietary change and implementation methodology that up-skills teams and supports adoption. For further information, please visit to find out more about RiseXperience. About Rise.CX: Founded in 2018, Rise.CX is one of Australia’s largest customer experience professional service providers. Rise.CX seeks to change the way organisations in Australia connect and engage with their customers and teams – and provides the tools, technology and support needed to do so.  Brisbane PropTech Startup Adds Value for Buyers, Sellers and Investors 2020-05-25T22:33:35Z brisbane-proptech-startup-adds-value-for-buyers-sellers-and-investors Brisbane, AUSTRALIA, 26 May 2020 – PropTech startup TrueMarket wants to take the guesswork out of property transactions for buyers, sellers and investors by making professional e-valuations a mainstream consumer service. The company offers customised online property assessments completed by fully qualified valuation experts. Informed by property-specific metrics and market research, the e-valuation reports provide objective sale price assessments, rental estimates, sales comparisons and risk profiling.   TrueMarket valuers use a range of online and mobile technologies, including user video uploads, digital imagery, verified house/unit plans and satellite mapping to complete virtual property viewings. These innovations allow the e-valuations to be based on a visual inspection of customers’ properties while expediting the assessment process and significantly reducing report costs. The e-valuations are designed to assist clients with property negotiations and sales decisions. From an investor standpoint, the reports are also suitable for capital gains tax assessments and self-managed super fund reporting requirements.   Company director Julian Chapman developed the concept after working in the property valuation industry for more than fifteen years. ‘I was completing these property reports for banks, who relied on our assessments for their own due diligence and thought that they could also be a useful information resource for buyers and sellers in pre-contractual negotiations’. He says that after many conversations with friends and associates, the market demand for the service was clear. ‘Prior to TrueMarket, if a consumer wanted to obtain property price information, they either had to rely on the word of a real estate agent or use generic online appraisal tools, which lack any real accuracy or reliability.’ Alternatively, ordering a formal property valuation was expensive and time-consuming. This is where Mr Chapman saw an opportunity to transform the service and make it appealing to consumers. He says the focus of TrueMarket is to ‘provide fast, low-cost property assessments that are accurate, informative and objective.’ Delivering on this goal, the company offer their e-valuations for just $149 and strive for same-day report delivery.   Whilst the service is currently only available in the Greater Brisbane region, the company’s mission is to provide greater transparency in real estate dealings across Australia. Accordingly, TrueMarket is planning to expand to other regional centres and capital cities as demand grows. Head to for more information about the service and to download a sample report.   Media Contact Julian Chapman 0404 730 040 Can You Direct Your Employees to Download the COVIDSafe App? 2020-05-25T10:40:48Z can-you-direct-your-employees-to-download-the-covidsafe-app As organisations grapple with the various challenges presented by COVID-19, employers are being reminded that they cannot legally direct employees to download the COVIDSae mobile app. The controversial COVIDSafe app is part of the federal government’s initiative to slow the spread of coronavirus and is marketed as a key tool in protecting users, their family and friends, as well as means to “save the lives of other Australians.” The purpose of the app is to alert users when they have been in contact with someone who is COVID-19 positive. From a workplace safety perspective, it could be used to quickly determine which workers, or customers, have been put at risk. And as many workplaces begin to reopen, some employers are undoubtedly wondering whether they have the ability to direct their employees to download COVIDSafe in the name of workplace safety. The short answer is no. The fact is that the app is not mandatory and requiring a person to download it is prohibited at law. And the penalties for a breach are significant – a maximum of five years imprisonment or 300 penalty units ($63,000), or potentially both. The Biosecurity (Human Biosecurity Emergency) (Human Coronavirus with Pandemic Potential) (Emergency Requirements—Public Health Contact Information) Determination 2020 (Determination) makes it clear that a ‘Person’ (which includes an employer) cannot require anyone (including employees) to: download COVIDSafe; or have COVIDSafe in operation on a mobile telecommunications device; or consent to uploading COVID app data from a mobile telecommunications device to the National COVIDSafe Data Store; collect, use or disclose any data from the COVIDSafe app (unless they are one of the authorities permitted to do so in the Determination) This determination holds true even when the phone in question is owned by the company. Employers must also ensure that they do not treat any employees adversely because of their decision not to download the app. A person (including an employer) must not: refuse to enter into, or continue, a contract or arrangement with another person (including a contract of employment); or take “adverse action” (as defined by the Fair Work Act 2009 (Cth)) against another person; or refuse to allow another person to enter premises; or refuse to allow another person to participate in an activity; or refuse to receive goods or services from another person; or refuse to provide goods or services to another person; because the other person: has not downloaded COVIDSafe; or does not have COVIDSafe in operation on a mobile telecommunications device; or consent to uploading COVID app data from a mobile telecommunications device to the National COVIDSafe Data Store. However, while it is currently illegal for employers to direct workers to download COVIDSafe, many employers are expected to strongly encourage workers to download the app as part of their general requirement to ensure the safety of the workplace and workers. Cleaners Not Receiving Key Resources During COVID-19 2020-05-25T10:31:00Z cleaners-not-receiving-key-resources-during-covid-19 Despite the increased need for high-quality cleaning of workplaces and public areas during COVID-19, a new survey has found nine in 10 cleaners are having to rush essential cleaning work and eight in 10 do not always have enough equipment to complete the job. The survey from the United Workers Union (UWU) also found that 74 per cent of cleaners report not having enough personal protective equipment (PPE) to do their job safely, and that 70 per cent receive no face-to-face training. UWU director of property services, Lyndal Ryan, said the coronavirus crisis has highlighted the importance of cleaners, who are doing “essential work in a broken system.” “The crisis has shown everyone that high-quality cleaning that protects public health and safety cannot be delivered on a shoestring budget. Too often cleaners are asked to do too much, in not enough time, without the right training and equipment – because for years and years the contract system has driven cleaning wages and costs down.” “Re-opening the economy is contingent on cleaning – quality cleaning is essential to the management and prevention of COVID-19. We cannot have cleaning that is inadequate for the day to day protection of people as we rebuild public confidence in returning to public spaces.” Ryan said the focus on cleaning and hygiene during COVID-19 would propel a wider industry movement toward cleaners getting the resources and equipment they need. “The survey results show the current reality for our cleaners – rushing work, without enough cleaning equipment to do a quality job and without enough PPE to do their job safely. In the post-COVID world it is time for a reset, for too long contractors have been cutting corners, then cleaners bear the brunt.” “Federal, state and local Government, universities, big building owners, airports and shopping mall owners buy cleaning services and they need to understand that the cleaning of their buildings and services cannot be delivered on the smell of an oily rag. Quality cleaning requires trained cleaners, with the right equipment and enough time to do the job.” Main survey findings: 91% of surveyed cleaners always, often or sometimes have to rush their work because they don’t have enough time 80% of cleaners do not have enough cleaning equipment to do a quality job 74% do not have enough personal protective equipment (PPE) to do their job safely 70% receive no face-to-face training Issues reported by cleaners in the survey: Not having enough time to finish work, constant rushing is very stressful Not having enough time to do a more detailed job, always being short-staffed Employers skimping on chemicals supplies and equipment, or diluting chemicals Not having safety issues taken seriously Not supplied with enough training, or with correct working equipment and PPE Outstanding Leadership Awards championing great leadership across Australia and New Zealand 2020-05-24T21:45:15Z outstanding-leadership-awards-championing-some-of-australia-and-new-zealand-s-greatest-leaders 2020 has indeed become the year we need courageous leadership A number of leaders, businesses and teams have come together to create a movement of courageous and kind leadership around the inaugural Outstanding Leadership Awards in Brisbane.   This month, more than one-hundred leaders across government, community, private and not-for-profit sectors became finalists in the prestigious Outstanding Leadership Awards. Spearheaded by Brisbane leadership authority, Sonia McDonald, the awards recognise the exceptional achievement by courageous and kind leaders across various disciplines. Since notifying finalists, Ms McDonald's inbox has been flooded with messages of gratitude from nominees who've spent the past few weeks, navigating the complex reality of being caught up in a worldwide health pandemic. "On quite a few occasions, finalists have literally burst into tears after being notified they had made it to the final round of judging," said McDonald. "It’s been incredibly rewarding to be the bearer of good news at a time when leaders are facing the biggest crisis of their lives - 2020 has indeed become the year we need courageous leadership." The inaugural awards ceremony has attracted dozens of high-calibre leaders including the founders of Orange Sky, Nic Marchesi and Lucas Patchett, Instyle Solar’s Karl Brown, Students from the JT Academy, King Kong's Sabri Suby and Netball Queensland's Catherine Clark. "We initially set out to host the awards ceremony in May, but we've now pushed it back to the 4th September in the hopes things will return to normal by then," said McDonald. "Until then, we are doing everything we can to showcase the incredibly kind and courageous leaders who have made it through - because right now, good leadership is essential. "We're doing regular social media posts highlighting their stories and we've partnered with the Leadership Review Magazine and Yellowpanda PR to help create even more noise. We are gaining more and more momentum with the awards with over 150,000 views of our posts," she said.  Proudly sponsored by McDonald Inc, Central Queensland University (CQU) and DHL Express, the award categories include CEO - Private Sector, Public Sector Leader, Courageous Team Award, Future Leader, Men in Leadership, Women in Leadership, Student Leader, SME Business Leader, Community Leader, and Start-up Leader.  The awards night will be held on 4th September from 6:30pm to 11.30pm at the Royal International Convention Centre, with retail leadership superstar Guy Russo as the guest of honour and radios, Bianca Dye as the Master of Ceremonies.  For more information visit: Contact Sonia McDonald Phone 0424 447 616 Game-changing LegalTech platform helps Australian lawyers create client legal documents in minutes 2020-05-22T00:31:26Z game-changing-legaltech-platform-helps-australian-lawyers-create-client-legal-documents-in-minutes Sydney, Australia — 21 May 2020 — One startup company aims to revolutionise Australia’s legal industry by leveraging technology to help lawyers create a wide array of legal documents in minutes.   DocuStream Pty Ltd is harnessing the power of automation to help lawyers create legally-sound documents for a range of purposes using a smart client instruction wizard. Contract Instructor™ renders the time-consuming and expensive process of gathering information from clients and then drafting accurate legal documents simple and fast. The user-friendly platform helps lawyers create attractive, legally-sound documents in minutes instead of hours using an online wizard to gather data from clients.   Every document delivered to the lawyer through the platform is an editable document professionally formatted with page numbering and cross referencing. Lawyers also have the option to complete the wizards independently of the client.   Contract Instructor gives lawyers an edge over DIY legal software competitors by combining the power of automation with the expertise of real lawyers who can provide a legal review after a document is created to ensure it is effective and legally binding. The platform covers a wide range of legal documents, including personal documents like powers of attorney and corporate documents like deeds of novation and release; general documents including non-disclosure agreements and company policies; contracts and forms applicable to online businesses, such as customer agreements and terms of use; privacy compliance plans and documents; services agreements for different types of situations and industries; software agreements for app developers; startup company documents; policies and waivers for telecommunications companies and much more.   A single legal document can be created with Contract Instructor for under $30, or the equivalent of a six minutes of work for a lawyer who typically charges $300 per hour. Documents can be purchased a la carte, without the need for a monthly subscription. Any contract generated is only paid for upon completion of the wizard.   According to company founder Alan Arnott, the Contract Instructor platform is proving helpful during the COVID-19 pandemic thanks to the way the software quickly turns client information into usable legal documents without the need for client meetings. With the Contract Instructor system, a lawyer can easily email clients a personalised wizard to collect the data they need to generate a document quickly.   “Our platform is especially useful for lawyers in the age of social distancing,” Arnott said. “We look forward to revolutionising legal practices across Australia with our groundbreaking legal software.”   Contract Instructor is currently only available for lawyers practicing in Australia. Search Contract Instructor's precedent library and learn more at      For more information about Contract Instructor, go to   # # #   RAIN Group Secures Spot on Selling Power’s Top 20 Sales Training Companies List for Fifth Consecutive Year 2020-05-21T15:20:43Z rain-group-secures-spot-on-selling-power-s-top-20-sales-training-companies-list-for-fifth-consecutive-year RAIN Group, a global sales training firmthat delivers award-winning results through in-person and virtual sales training, coaching, and reinforcement, announced today it was named to Selling Power’s Top 20 Sales Training Companies list for the fifth consecutive year.   Providing sales training solutions since 2002, RAIN Group was recognized for its training and retention offerings, innovative solutions and services, and contributions to the sales training marketplace.   “In the last year, we’ve experienced impressive growth not only in the U.S., but also abroad. With the current health dilemma, we’re seeing a rise in clients converting from in-person to virtual trainings. Virtual training is new to many organizations, but not to us. We’ve been delivering virtual trainings for years. It’s worked incredibly well with one client even winning a Gold Stevie Award recently for the results they achieved following the training. But you have to do it the right way. You can’t just take what you were delivering in a classroom and present it online. It won’t work and you won’t get the same engagement or results,” shared Mike Schultz, president at RAIN Group.                                                                                                                  To earn a spot on the coveted list, participants were required to complete a comprehensive application and clients submitted surveys on their experience working with the training provider and the results achieved.   Schultz, who was named a top influential sales professional by LinkedIn, continued, “It was a banner year. We won four Gold Stevie Awards, introduced new offerings like RAIN Group Total Access and Execution Assurance, launched RAIN Sales Prospecting [online], and enhanced some of our workshops.The Center for Sales Research tackled new studies on Top Performance in Sales Negotiation and Top Sales Leadership Challenges and Priorities, and we shared those insights in white papers that have received thousands of downloads. While the way of life is undergoing change, the value we continue to provide sellers and sales leaders isn’t. To top it off, our new book Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely launches in July and teaches sellers how to succeed in today’s new sales environment.”   Details on the 2020 Selling Power Top 20 Sales Training Companies list is available at:   About RAIN Group Founded in 2002, RAIN Group is a Top 20 Sales Training Company that delivers award-winning results through in-person and virtual sales training, coaching, and reinforcement. The firm has helped hundreds of thousands of salespeople, managers, and professionals in more than 75 countries significantly increase their sales results. Headquartered in the greater Boston area, office locations include Bogotá, Geneva, Johannesburg, London, Mumbai, Seoul, Sydney, and Toronto. To learn more, visit New Vapers on the rise - Caktus Vape 2020-05-21T03:37:11Z new-vapers-on-the-rise-caktus-vape “We saw a 35% jump in order volume during Alert level 4 & 3 with tobacco e-liquid and beginner pod kits being the largest contributor to these sales. Our data tells us that many smokers are transitioning to vaping at a time when money is tight,” says Jo Einarsson, Director of Caktus Vape - one of New Zealand’s largest online vape retailers. The rising costs of cigarettes in New Zealand has seen the vape industry take-off, Caktus Vape being an online-only retailer can offer customers a quick & easy buying process and prices online that are hard to beat in stores.  “Our business has always been geared to online first, during the lock-down we were able to reach a wider customer base seeking vape products online as traditional brick & mortar stores were not able to open,” he says. Mr Einarsson says one of the key parts to getting online e-commerce right is fast dispatch and just as fast delivery.  “We were able to maintain our same day dispatch and even with the expected delays, the majority of our customers saw a delivery in 1-3 Business Days. Covid-19 has demonstrated how important our courier network is. During the lockdown, our business and customers relied on the services New Zealand Post provides,” Funding of $130 million from Budget 2020 will allow New Zealand Post to maintain service levels as it positions itself for the future. E-commerce will be a huge factor in their success as online sales continue to grow post-lock-down. Caktus Vape continues to see steady sales moving into Alert Level 2, “We pride ourselves on providing easily accessible information on our website for anyone new to vaping” says Jo Einarsson. NZ AU Strata industry shakeup 2020-05-21T03:35:26Z strata-industry-shakeup Strata Management is proving to be an interesting and difficult to navigate industry during the global pandemic. Firms have faced the same pressures as other businesses, trying to get large workforce's to provide a high-quality service while working remotely. Strata firms are not immune to financial challenges and stresses during the pandemic. If anything, the workload has risen immensely for body corporate/owners corporation managers. But one difference is they are now facing issues as some owners in bodies corporate are struggling financially and yet expecting the full service for free. The client facing staff are experiencing stressful workloads with a negative sentiment from those they are providing a service to. Now this is obviously not every client, others have presented some positive,F community spirit – showing a lot of appreciation for their managers. With such a rise in workload, a negative perception from clients who may not fully grasp how the strata industry operates and their own business impacts – strata firms are facing a make or break moment. While they want to show a lot of empathy, without getting paid, they may fall. One business consulting/outsourcing firm has been the saving grace for helping some of Australia’s leading strata firms stay on top. The fundamental to any good business is your people, process design and technology. These resources equip you to better navigate challenges, provide the best quality service and become an adaptable and resilient business. That is where APT comes in. We are more than just outsourcing, we become an extension of your business and your people, processes and technology. We have been able to deploy new processes and assist in ensuring work from home is efficient. The most important role we have been playing in this crisis is taking some of the administrative work load off the client facing staff so they can better support and manage their communities. The firms we work with have been able to adapt quickly and efficiently to ensure they can continue to provide the high-quality service they always do. Through process design, people and technology – APT can help you today and into the future. Camera specialist CameraPro on the hunt for acquisitions 2020-05-21T02:25:41Z camera-specialist-camerapro-on-the-hunt-for-acquisitions MEDIA RELEASE 5 May 2020 Camera specialist CameraPro on the hunt for acquisitions BRISBANE – Leading Australian camera speciality retailer, CameraPro, is currently actively looking at acquisition opportunities of aligned retail and ecommerce sites across Australia. "We've been looking for opportunities for national growth and expansion for some time,” wrote CameraPro founder Jesse Hunter. “And with the significant decline in the camera industry, further consolidation in the market is inevitable.” The current retail downturn for the camera retail industry is unprecedented with GFK data showing around 20% decline even before the COVID-19 pandemic. Now, with both travel restrictions and safety lockdowns, the market has dropped by more than half of 2019. Many specialty camera stores are temporarily closed, with a number expected not to reopen for some time, if at all. “CameraPro’s unique model of experiential retailing has proven very successful in our declining industry, with our retail growth averaging over 50% y-o-y for the past 2 years,” Hunter confirmed. “We are now looking to roll our model of Service Excellence and photographic experience from Queensland into other Australian markets.”  While the current environment is no doubt a test, CameraPro believes there is still significant potential for growth and market expansion. CameraPro has a reputation of purposeful market leadership with strong social and environmental initiatives, growing rapidly over the last 10 years to be the market leader in Queensland.  Also, a market innovator, even as recently as March this year with the launch of an industry first “Video Shopping Service” (as reported in the SmartCompany entrepreneurship publication); CameraPro has interstate growth firmly in its sights. “We feel we are now in one of the strongest positions in the market to bounce back as the photographic and camera industries re-emerge from Covid. Acquisition will be part of our strategy moving forward in a vastly changed retail marketplace.” Interested parties are encouraged to contact CameraPro’s General Manager, John King, directly on   0411 287 070 or About Founded in 2007, CameraPro is a leading, independent photographic retailer serving customers Australia-wide. Our story began with a simple ambition: to deliver a better retail experience for photographers. More than a decade later, our success story is more than anything else the story of a commitment to that original promise. -ends- Third Annual MSP Day Highlights Global MSP Opportunities 2020-05-20T23:20:36Z third-annual-msp-day-highlights-global-msp-opportunities Sydney, 21 May 2020 - This year marks the third annual MSP Day, a movement Barracuda MSP started in 2018 to celebrate and champion the managed services industry and the changes and challenges it meets every year. To coincide with this year’s event, Barracuda MSP today launched its latest The Evolving Landscape of the MSP Business Report 2020. The Computing Technology Industry Association (CompTIA), a leading voice and advocate of the global IT ecosystem, will be joining Barracuda for the first MSP Day virtual event. CompTIA’s Director of Member Communities, Miles Jobgen, will join Barracuda’s Director International MSP, Jason Howells, and VP MSP Strategic Partnerships, Neal Bradbury, to discuss this year’s report, alongside a host of videos and discussions on the state of the industry. The 2020 report takes a deep dive into the global MSP market as channel partners the world over are presented with the opportunity to bolster their security offering to better support the new, more vulnerable mobile workforce that has emerged in the wake of COVID-19. Almost 300 global MSPs were interviewed, spanning the UK, US, Germany, Canada, Ireland, Belgium, Australia, New Zealand and Spain. The findings revealed that regardless of location, MSPs across the globe are facing similar challenges when it comes to provision and the growth opportunities around future security offerings. Key findings: The majority of MSPs plan to expand their services portfolio in 2020. A significant 91 per cent of MSP’s said they were planning to increase the breadth and depth of their services capacity in the next 12 months. Managed services look to be the top revenue generator for the vast majority of respondents. 69 percent of respondents identified managed services as the biggest opportunity for increasing sales in 2020. This is significantly up since 2019, which saw 54 percent noting managed services as their biggest opportunity. MSP’s favour a hybrid approach to services. 53 percent of respondents expect to generate more than half (51 percent) or more of their business through managed services in 2020, with approximately another 45 percent saying they expected to generate up to 50 percent of business through managed services. Security services are higher up the agenda for MSPs this year. Endpoint Security, Email Security and Network Security all made it into the top five services table in 2020. In contrast, in 2019 email security was the only security service to make the top five. Rising security concerns and a lack of in-house skills within end user customers are driving the need for third party service providers. A majority 79 percent of MSPs felt customer security concerns were a good opportunity, particularly with the rise of remote workers. 72 percent said the lack of in-house security skills among their customers was also creating new revenue possibilities. The vast majority agree that demand for managed security services is increasing. 88 percent of those questioned said that demand for security services was either ‘moderately’ or ‘significantly’ increasing. This year’s findings once again indicate significant positive shifts in MSP perception, growth and adoption as end users look to recruit cost effective and trusted cybersecurity skills to address their own skills gap and protect their data from increasingly sophisticated cybercriminals. “Since launching MSP Day, and the corresponding Evolving MSP Landscape report, we’ve witnessed a steady rise in the appetite for managed services throughout the world, which is evident in this year’s findings,” says Brian Babineau, SVP and GM, MSP Solutions, Barracuda. “Among that appetite, security is the most sought after service, particularly given our current global situation and the willingness of cybercriminals to exploit organisations that are suddenly much more vulnerable.” “Security as a managed service is only going to become more sought after as organisations continue to wrestle with a shortage of skills and adjust to new working conditions, presenting a huge opportunity for MSPs to bolster their portfolios and cement themselves further as vital partners to their customer base,” adds Carolyn April, Senior Director, Industry Analysis at CompTIA. “Despite the skills gap and the pressure of consolidation for many, this report portrays a growing opportunity for the MSPs of the world as adoption of managed services continues to rise - of which security offerings are the leading commodity.” “Now in its third year, MSP Day has quickly become the event of the year for MSPs looking to capitalise on these and future opportunities,” April continues. To view the full report, click here: Organisations Embrace the Elcom Digital Workplace Platform to Support Remote & Flexible Workforces 2020-05-20T23:10:07Z organisations-embrace-the-elcom-digital-workplace-platform-to-support-remote-amp-flexible-workforces Elcom, a leading Digital Workplace Platform used by over one million end users, has seen a surge in usage and participation across its intranet and portal deployments as organisations embrace technology to support their newly remote workforce. With compulsory work from home policies extending beyond initial expectations due to COVID-19 concerns, keeping staff engagement and morale high is now a pressing issue. Amid this crisis, quick to deploy and easy-to-use platforms such as Elcom, are playing a key role in helping organisations connect, communicate and collaborate with a geographically dispersed workforce.  For many office-based staff, working from home is a relatively new experience. While there have been significant advances in cloud-based workplace technology in the past decade, only 30% of the population regularly work from home, up a modest 6% from 2009. These flexible working arrangements are set to continue as organisations put in place measures to avoid full office occupancy, such as staggered staff reintroductions to the office, rotating shifts for those who work in the office and at home, and in some cases, hybrid teams that leverage appropriate people depending on the circumstances on a week-by-week basis.   This prolonged social isolation can lead to a lack of motivation, low morale and disengagement. To combat this growing trend, organisations are systematically looking at improving and maximising their remote working infrastructure, technologies and processes to keep staff informed, supported and connected with each other and the business, away from an office environment.   For this reason, Elcom is reporting increased usage and participation in its intranet and portal deployments for organisations across several industries including healthcare, non-profit, education, government and retail. The Elcom out-of-the-box digital workplace and intranet solution offers a host of functionality to assist organisations, from improving collaboration among geographically dispersed teams with social networking tools, to providing online training courses in digital literacy and professional development, remotely.  John Anstey, CEO of Elcom, explains, “We are fortunate to offer a quick to deploy solution that has become an integral part of many organisations we work with, helping them to succeed in this challenging time. We are seeing organisations use their digital workplace and intranets as their first point of call for employees to access up to date and critical information and communications, as well as essential resources and tools to get their jobs done and stay connected to the business and each other.”    How Elcom helps organisations support their remote workforce and flexible working arrangements:   - Build an Integrated ecosystem. Integrate and pull in information from your third-party systems including SharePoint, Office 365, CRM, ERP, HRM and more - into an integrated user-friendly digital workplace ecosystem.   - Cultivate an open and transparent organisation. From highlighting team successes, to official updates on business-critical information, deliver communications across your digital workplace in a way that is easily searchable, filtered and personalised. - A connected digital workplace. Combat isolation and low morale with social networking tools, rewards and recognition programs and team workspaces.  - Accessible resources for all employees. Maintain a single source of truth, with the latest version of policies, FAQs and other information, accessible from a searchable hub, with a personalised interface and security permissions for different staff members.  - Digitise manual and paper-based processes. Save countless hours and fast-track administration tasks through online forms and approval workflows, document manager with version control, events manager including a new team member induction portal.  - Make learning easy for remote employees. Offering a complete learning management system, with accompanying knowledge centre, and the ability to create an onboarding hub  Visit How Elcom Helps Remote Employees ( ) for more information .  About Elcom  Whether your employees need to work from home, in regional offices, remote facilities or on the frontline directly with customers – Elcom’s Digital Workplace Platform enables organisations to provide their workforce with a single, unified digital workplace and intranet solution to securely connect your entire workforce with resources and each other.  Elcom is used by organisations across all industries including WWF Australia, Heart Foundation, Defence Bank, Volkswagen Australia, Orica, The Fair Work Ombudsman, Inner West Council, Ascham School, Raine & Horne, Forty Winks and Clayton Utz.  To learn more visit the Elcom website (  SEMrush Research Reveals that Money Anchors Can Bleed a Site's Link Juice Dry 2020-05-20T01:45:19Z semrush-research-reveals-that-money-anchors-can-bleed-a-site-s-link-juice-dry SEMrush, the leading online visibility management and content marketing SaaS platform trusted by more than 25 per cent of Fortune 500 companies, uncovers the key findings of its long-term research on toxic inbound links that Google penalises. Over the course of two years, SEMrush has conducted meticulous research and analysed 830+ websites’ backlink profiles. The penalty database consisted of cases from SEMrush users and industry forums users, whose websites were hit with Google penalties. The goal of the study was to uncover the exact factors that trigger penalties and their frequency and to provide tips for marketers on how to avoid and get rid of the Google penalties.  Key findings: Money anchors and sponsored and paid links in articles and blog posts account for causing over 50 per cent of penalty cases. Words like “Sponsored by”, “Information was provided by”, “Advertorial content”, “Advertorial post on behalf" etc. can become a reason for a penalty. Guest posting and press releases come in as the second most frequent cause for a Google penalty - they account for 45 per cent of the penalty cases. Google Unnatural Inbound penalties are real. Google is still actively monitoring compliance with its guidelines for webmasters and is still actively attracting its webspam to manually cases check. Old manipulative link-building techniques (like PBNs and link networks, spam in forums and blogs, and links from web directories) also continue to be the causes of a manual ban. Google does not distinguish between recent and old toxic links. Google treats all websites equally. It makes no difference to Google where the links to your site come from - be it spammy, dubious websites or trusted, reputed media. SEMrush's Chief Strategy Officer Eugene Levin commented, “Being the leading online visibility and content marketing software, we can never overstress the importance of SEO. It’s the very foundation of your online visibility. So, at the time when successful online presence is the sole surviving strategy for most businesses, it’s great to revisit the founding principles of your online visibility. And, of course, a healthy backlink profile can be the make it or break it factor. Thus, I encourage everyone who’s aiming at having a successful online presence to consider the findings from our research and use this working from home time to fix and improve some SEO issues they never had the time to work on before.” To read the full research and uncover more details about the findings,  visit [] About SEMrush SEMrush is a leading SaaS company providing a platform of end-to-end digital marketing and SEM solutions in more than 150 countries. SEMrush’s platform and innovative digital marketing tools are trusted by leading brands, including Vodafone,, eBay, HP, and BNP Paribas, as well as 25% of Fortune 500 companies. The company was founded in 2008 and is headquartered in Boston, Massachusetts.  For photos of the spokesperson Eugene Levin, please see here.