The PRWIRE Press Releases https:// 2019-01-16T05:51:44Z Gartner Says Asia Pacific PC Shipments Declined 4.6 Percent in Q4 2018 2019-01-16T05:51:44Z gartner-says-asia-pacific-pc-shipments-declined-4-6-percent-in-q4-2018 Worldwide PC shipments totaled 68.6 million units in the fourth quarter of 2018, a 4.3 percent decline from the fourth quarter of 2017, according to preliminary results by Gartner, Inc. For the year, 2018 PC shipments surpassed 259.4 million units, a 1.3 percent decline from 2017. Gartner analysts said there were signs for optimism in 2018, but the industry was impacted by two key trends. “Just when demand in the PC market started seeing positive results, a shortage of CPUs (central processing units) created supply chain issues. After two quarters of growth in 2Q18 and 3Q18, PC shipments declined in the fourth quarter,” said Mikako Kitagawa, senior principal analyst at Gartner. “The impact from the CPU shortage affected vendors’ ability to fulfill demand created by business PC upgrades. We expect this demand will be pushed forward into 2019 if CPU availability improves.” “Political and economic uncertainties in some countries dampened PC demand,” Ms. Kitagawa said. “There was even uncertainty in the U.S. — where the overall economy has been strong — among vulnerable buyer groups, such as small and midsize businesses (SMBs). Consumer demand remained weak in the holiday season. Holiday sales are no longer a major factor driving consumer demand for PCs.” The top 3 vendors boosted their share of the global PC market as Lenovo, HP Inc. and Dell accounted for 63 percent of PC shipments in the fourth quarter of 2018, up from 59 percent in the fourth quarter of 2017 (see Table 1). Lenovo surpassed HP Inc. to move into the No. 1 position in the global PC market in the fourth quarter of 2018. A major factor for Lenovo’s share gain was credited to a joint venture with Fujitsu formed in May 2018. Lenovo also had a strong quarter in the U.S. The company has recorded three consecutive quarters of double-digit year-over-year shipment growth, despite the stagnant overall market. Table 1. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) Lenovo 16,628 24.2 15,697 21.9 5.9 HP Inc. 15,380 22.4 16,092 22.4 -4.4 Dell 10,915 15.9 10,763 15.0 1.4 Apple 4,920 7.2 5,112 7.1 -3.8 ASUS 4,211 6.1 4,716 6.6 -10.7 Acer Group 3,861 5.6 4,726 6.6 -18.3 Others 12,710 18.5 14,590 20.3 -12.9 Total 68,626 100.0 71,696 100.0 -4.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads (see “Market Definitions and Methodology: PCs, Ultramobiles and Mobile Phones”). All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Numbers may not add up to totals shown due to rounding. *Lenovo’s results include Fujitsu units starting in 2Q18 to reflect the joint venture that closed in May 2018. Source: Gartner (January 2019) The fourth quarter of 2018 was a challenging one for HP Inc. The company experienced a shipment decline after four consecutive quarters of growth. HP Inc.’s shipments declined in most key regions, except Asia/Pacific and Japan. Dell registered positive growth as the company outperformed in EMEA and Japan, but it experienced a decline in Asia/Pacific and Latin America. In the U.S., PC shipments totaled 14.2 million units in the fourth quarter of 2018, a 4.5 percent decline from the fourth quarter of 2017 (see Table 2). Four of the top six vendors experienced a decline in U.S. PC shipments in the fourth quarter of 2018. Lenovo’s growth was well above the U.S. average while Dell’s shipments increased slightly compared with a year ago. The overall decline in the U.S. was attributed to weak consumer demand despite holiday season sales as well as SMBs. “The fourth quarter is typically a buying season for small office/home office (SOHO) and small business buyers in the U.S. as they want to use up the untouched budget before the tax year ends,” said Ms. Kitagawa. “Our early indicator showed that SOHO and small business buyers held off on some new PC purchases due to uncertainties around the political and economic conditions.” Table 2. Preliminary U.S. PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) HP Inc. 4,738 33.4 5,130 34.6 -7.6 Dell 3,645 25.7 3,613 24.3 0.9 Lenovo 2,150 15.2 1,743 11.7 23.4 Apple 1,762 12.4 1,800 12.1 -2.1 Microsoft 472 3.3 542 3.7 -12.9 Acer Group 458 3.2 587 4.0 -21.9 Others 953 6.7 1,430 9.6 -33.3 Total 14,178 100.0 14,843 100.0 -4.5 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) PC shipments in EMEA totaled 20.9 million units in the fourth quarter of 2018, a 3.8 percent decline year over year. There were some positive signs, such as in Western Europe’s demand for desktops and ultramobiles that fueled SMB shipments, while the government sector also benefited from further Windows 10 renewals. Demand in Russia continued to recover, and some parts of Eastern Europe, such as the Czech Republic and Hungary. However, demand was not strong enough to offset declining shipments to consumers. The Asia/Pacific PC market totaled 24.2 million units in the fourth quarter of 2018, a 4.6 percent decline from the fourth quarter of 2017. Due to uncertainties of the U.S.-China trade relations, and the volatile equity market, there was cautionary demand, especially among consumers and the SMB segment. In the fourth quarter of 2018, PC shipments in China declined 2.5 percent year over year, but shipments grew 5.6 percent sequentially. Seventh Consecutive Year of Worldwide PC Shipment Decline For the year, worldwide PC shipments totaled 259.4 million units in 2018, a 1.3 percent decrease from 2017 (see Table 3). This was the seventh consecutive year of global PC shipment decline, but it was less steep compared with the past three years. “The majority of the PC shipment decline in 2018 was due to weak consumer PC shipments. Consumer shipments accounted for approximately 40 percent of PC shipments in 2018 compared with representing 49 percent of shipments in 2014,” Kitagawa said. “The market stabilization in 2018 was attributed to consistent business PC growth, driven by Windows 10 upgrade.” Table 3. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 2018 (Thousands of Units) Company 2018 Shipments 2018 Market Share (%) 2017 Shipments 2017 Market Share (%) 2018-2017 Growth (%) Lenovo 58,467 22.5 54,669 20.8 6.9 HP Inc. 56,332 21.7 55,179 21.0 2.1 Dell 41,911 16.2 39,793 15.1 5.3 Apple 18,016 6.9 18,963 7.2 -5.0 Acer Group 15,729 6.1 17,087 6.5 -7.9 ASUS 15,537 6.0 17,952 6.8 -13.5 Others 53,393 20.6 59,034 22.5 -9.6 Total 259,385 100.0 262,676 100.0 -1.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) These results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. Boomi Aligns Amcor’s Australian Supply Chain Data 2019-01-16T00:58:56Z boomi-aligns-amcors-australian-supply-chain-data Sydney, Australia – January 16, 2019 – Dell Boomi™ (Boomi) has announced that global packaging producer, Amcor, has fortified its supply chain by leveraging the Boomi Platform to integrate and align its applications and data with third party logistics (3PL) partner, AirRoad. Amcor creates responsible packaging for food and beverages, pharmaceuticals and medical devices, home and personal care, and a range of other flexibles and rigid plastics across 200 sites in 43 countries. Its large-scale operation relies heavily on the availability of accurate and up-to-date data to meet delivery schedules. This applies to data shared with AirRoad, which provides warehousing and distribution services for Amcor’s southern region operations, including the supply of materials to many of Australia’s largest fast-moving consumer goods (FMCG) companies. With a requirement for seamless data aggregation, sharing and analysis, Amcor implemented the Boomi’s integration platform-as-a-service (iPaaS) as part of a strategic decision to automate key elements of its daily operations. Formerly, the data moving through Amcor’s enterprise resource planning (ERP) and 3PL warehouse management systems was processed manually. This introduced the natural risks associated with human error, and the potential to interrupt the organisation’s supply chain and delay client orders. “We want our customers to grow and prosper from Amcor’s quality, service and innovation,” said Paul Tierney, IT Applications Director, Amcor. “This includes fulfilling customer orders accurately and on time, every time.” The key benefit using Boomi has introduced is efficiency around sales order allocation, with information automatically transferred to AirRoad, allowing the 3PL provider to fulfil the order quickly and have trucks moving faster. “Operational efficiency is critical for an organisation like Amcor, which strives to ensure clients receive their orders to the standards they expect,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “The introduction of Boomi as the connection point between its ERP and 3PL partner has allowed Amcor to streamline its supply chain to achieve faster order turnaround; the technology works in the background so the frontline of the business can deliver to demands.” About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Gartner Says Worldwide Semiconductor Revenue Grew 13.4 Percent in 2018; Increase Driven by Memory Market 2019-01-08T21:21:02Z gartner-says-worldwide-semiconductor-revenue-grew-13-4-percent-in-2018-increase-driven-by-memory-market January 7, 2019 — Worldwide semiconductor revenue totaled $476.7 billion in 2018, a 13.4 percent increase from 2017, according to preliminary results by Gartner, Inc. Memory strengthened its position as the largest semiconductor category, accounting for 34.8 percent of total semiconductor revenue, up from 31 percent in 2017. “The largest semiconductor supplier, Samsung Electronics, increased its lead as the No. 1 vendor due to the booming DRAM market,” said Andrew Norwood, Vice President, Analyst at Gartner. “While 2018 continued to build on the growth established in 2017, the overall gains driven by memory were at half the 2017 growth rate. This is attributed to memory entering a downturn late in 2018.” The combined revenue of the top 25 semiconductor vendors increased by 16.3 percent during 2018 and accounted for 79.3 percent of the market, outperforming the rest of the market, which saw a milder 3.6 percent revenue increase. This is due to the concentration of the memory vendors in the top-25 ranking. Intel’s semiconductor revenue grew by 12.2 percent compared with 2017, driven by a combination of unit and average selling price (ASP) growth. Major memory vendors that performed strongly in 2018 include SK hynix — driven by DRAM, and Microchip Technology — due to its acquisition of Microsemi. The top four vendors in 2017 retained their ranking in 2018 (see Table 1). Table 1. Top 10 Semiconductor Vendors by Revenue, Worldwide, 2018 (Millions of U.S. Dollars) 2018 Rank 2017 Rank Vendor 2018 Revenue 2018 Market Share (%) 2017 Revenue 2017-2018 Growth (%) 1 1 Samsung Electronics 75,854 15.9 59,875 26.7 2 2 Intel 65,862 13.8 58,725 12.2 3 3 SK hynix 36,433 7.6 26,370 38.2 4 4 Micron Technology 30,641 6.4 22,895 33.8 5 6 Broadcom 16,544 3.5 15,405 7.4 6 5 Qualcomm 15,380 3.2 16,099 -4.5 7 7 Texas Instruments 14,767 3.1 13,506 9.3 8 9 Western Digital 9,321 2.0 9,159 1.8 9 11 ST Microelectronics 9,276 1.9 8,031 15.5 10 10 NXP Semiconductors 9,010 1.9 8,750 3.0 Top-10 283,088 79.3 238,815 18.5 Others (outside top 10) 193,605 20.7 181,578 6.6 Total Market 476,693 100.0 420,393 13.4 Source: Gartner (January 2019) “The current rankings may see significant change this year with the expectation that memory market conditions will weaken in 2019,” said Mr. Norwood. “Technology product managers must prepare for this limited growth to succeed in the semiconductor industry.” Memory vendors, for example, will need to plan for future oversupply and intense margin pressure by funding research and development on continued node transitions, emerging memory technologies and new manufacturing technologies. This will provide them the best cost structure as new entrants from China emerge. Nonmemory vendors must increase design-in activity with key customers that have been enduring high memory pricing. As the market for smartphones and tablets continues to saturate, application processor vendors must seek adjacent opportunities in wearables, Internet of Things (IoT) endpoints and automobiles. In terms of semiconductor devices, memory was simultaneously the largest (35 percent) and highest-performing device category for 2018 with 27.2 percent revenue growth. This was driven by increases in ASP for DRAM for much of the year with the exception of the fourth quarter of 2018. Within the memory segment, NAND flash suffered a marked slowdown with ASP declines through much of the year due to oversupply. This device category still managed to show a 6.5 percent revenue increase, driven by higher adoption of solid-state drives (SSDs) and increasing content in smartphones. The second-largest semiconductor category, application-specific-standard products (ASSPs), saw limited growth of 5.1 percent due to a stalling smartphone market combined with a tablet market that continues to decline. Leading vendors in this segment area, including Qualcomm and MediaTek, are aggressively expanding into adjacent markets with stronger prospects for growth, including automotive and IoT applications. Merger and acquisition (M&A) activity in 2018 was more significant for the deals that did not happen than the deals that did. Broadcom’s hostile takeover attempt of Qualcomm failed as the U.S. government stepped in, and Qualcomm’s bid to secure NXP became embroiled in the ongoing trade war with China. Completed deals included Toshiba spinning off its NAND business into Toshiba Memory in June 2018 and Microchip’s May 2018 acquisition of Microsemi. “2019 will be a very different market from the previous two years,” said Mr. Norwood. “Memory has already entered a downturn, there is the looming trade war between the U.S. and China, and mounting uncertainty about the global economy.” Gartner clients can get more information in “Market Share Analysis: Semiconductors, Worldwide, Preliminary 2018.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Glider Yachts named in the top 20 fastest growing businesses in the UK 2018-12-18T07:05:47Z glider-yachts-named-in-the-top-20-fastest-growing-businesses-in-the-uk Glider Yachts Limited, the British luxury yacht designer and manufacturer, has been revealed by independent research agency Beauhurst and SyndicateRoom in the top 20 of the 100 fastest-growing private companies in the UK. The report, entitled "Top 100: Britain's Fastest-Growing Businesses of 2018" identified the companies that have increased in value the most since 2015. Glider Yachts features in this year's league table at number 17. London headquartered Glider Yachts has a clear mission to become the world’s leading supplier of high-performance luxury yachts and to deliver a more cost-effective and ultimately more comfortable, efficient and sustainable way of navigating our oceans. One of the most revolutionary high-performance craft available in the world today, Glider launched its first model, the 18-metre SuperSports 18 (SS18) in 2016, followed by its SL24 24 metre Limousine, which was launched at Monaco Yacht Show in September 2017.  The initial two models will be complemented by Glider’s stunning range of luxury superyachts, the GT and SX-E range will that are available from 35 to 80 metres, once the firm secures a major investor for these builds. Robert McCall, Managing Director of Glider Yachts, said: “We’re thrilled to be recognised in this way for the extraordinary rise in the value of Glider Yachts in the last three years. As an innovative British luxury yacht manufacturer, we are a dying breed as many of the big British brands are now owned by foreign entities.” The Glider superyacht range has been under development for a decade, with meticulous planning, design and world-class British engineering, using best practice and expertise from Formula One and the aerospace industry, including a proprietary Stability Control System (SCS). This will enable the ultimate comfort whilst at anchor, cruising or at speed without the bumpiness associated with traditional sports-boats and limousines, even in the roughest seas conditions. Glider’s unique hull form, propulsion and Stability Control System (SCS) tune to the sea conditions allowing its passengers to “glide” over the waves in unprecedented comfort. “Gliders are unlike any other yacht seen in the market to date, with unparalleled design and technological capabilities, we are now seeing extraordinary demand and are in the process of securing a number of major sales,” concluded Robert McCall. Download a free copy of the full report here: https://www.syndicateroom.com/guides-and-reports/100-fastest-growing-companies-uk Potential investors should contact Rob@GliderYachts.com or call +44 (0)20 8133 0654. ### About Glider Glider is a new British luxury yacht manufacturer, headquartered in London with build partners in Southampton, England. The company has a clear mission to become the world’s leading supplier of high performance, luxury sports yachts, and to deliver a more cost-effective and ultimately more comfortable, efficient and sustainable way of navigating the world’s oceans. See www.glideryachts.com. See our image and video library on Dropbox here. 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz Gartner Says Out-of-Touch Managers Are Driving Disengagement in Australia 2018-12-06T00:13:51Z gartner-says-out-of-touch-managers-are-driving-disengagement-in-australia Manager quality is now ranked among the top three reasons Australians will leave their job, according to new research from Gartner, Inc. Data from Gartner’s 3Q18 Global Talent Monitor report reveals that manager quality rose three places from last quarter to become a key driver of attrition for Australian employees. At the same time, people management – an organisation’s reputation for how it manages its employees – is now the number one reason employees choose to leave one job for another, followed by future career opportunity and manager quality. Manager crisis Gartner warns that management practices must evolve as Australian organisations embrace technology and new working styles. “For years the traditional manager model provided ongoing, consistent employee coaching and development. However, as technology and innovation impact job requirements, organisations need managers who can provide employees with the tools, knowledge and connections to succeed in the midst of change,” said Aaron McEwan, HR advisory leader at Gartner. “During the last 12 months, Australian employees have consistently cited a lack of future career opportunities and development as a key reason to leave their job. It’s clear that employees have become frustrated with managers who fail to support their professional goals and aspirations,” said Mr. McEwan. Discretionary effort stalls Another knock-on effect of poor manager quality is employee engagement. Gartner’s data shows that high discretionary effort levels stalled at 17 percent in the third quarter of 2018. “For employees it’s a catch 22. They’re unfulfilled with their current roles, but the last three months of the year are a notoriously slow period for hiring, making workers reluctant to seek new opportunities. There’s only one thing worse than employees walking out the door, and that’s having a workforce that’s mentally checked out, but still showing up each day,” said Mr. McEwan. According to Mr. McEwan, to win back employees who are disenchanted and dissatisfied, organisations need to seek out ambitious, high-performing managers who can develop employee skills and unite talent from within and outside of the business to deliver results. Connector managers needed According to Gartner research, the manager best positioned to improve performance in the current work environment is the “Connector Manager.” “A Connector Manager links employees to the right people and resources at the right time to get the job done,” said Mr. McEwan. Gartner data reveals that this type of manager can improve employee performance by up to 26 percent and increase employee engagement by up to 40 percent. Just one in four managers demonstrate the connector leadership attributes organisations need. However, Mr. McEwan said that while these managers may be rare, they are not impossible to find. Gartner recommends HR leaders develop Connector Managers by finding those managers who: Take an active role to ensure high-quality development connections rather than just delegating development responsibilities Invest time to diagnose and understand individual employee needs Help employees get more value from their development connections by focusing on quality not quantity Create an environment of transparency and trust within their teams and recognize peer coaching and development “Connector Managers proactively unite employees to an organisation’s culture, engagement and leadership team, addressing the current concerns that could see valued team members look for employment opportunities elsewhere,” said Mr. McEwan. Highlights From the 3Q18 Global Talent Monitor Talent Monitor Australian International average High Intent to Stay 38.6% 30.1% High Discretionary Effort 17% 14% Job Opportunities 48.4% 51.20% Drivers of Attraction Work-Life Balance Location Stability Compensation Work-Life Balance Stability Drivers of Attrition People Management Future Career Opportunity Manager Quality Future Career Opportunity Compensation People Management Source: Gartner (November 2018) Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey that is made up of more than 22,000 employees in 40 countries, including 1,044 in Australia. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. News: Industry 4.0 Innovator Launches Free Tool to Help Manufacturing and Industrial Businesses Save Hundreds of Thousands of Dollars Each Year 2018-12-05T01:31:17Z news-industry-4-0-innovator-launches-free-tool-to-help-manufacturing-and-industrial-businesses-save-hundreds-of-thousands-of-dollars-each-year Brisbane, December 5, 2018 - MOVUS, the developer and provider of the FitMachine® IIoT solution, has launched a free tool to help asset owners, reliability and maintenance teams, operations and technology executives quickly estimate the financial benefits of condition-based maintenance (vs. reactive and preventive maintenance) in their organisation. Built by engineers for engineers, MOVUS’ ROI Calculator provides either a basic or advanced interface to help professionals understand the potential cost savings they could make by minimising unplanned downtime and reducing maintenance costs, while extending equipment lifetime. The ROI calculator is a quick and easy to use resource for maintenance staff, planners, plant and production managers, operations professionals and executives to develop a business case for condition-based maintenance in their organisations. MOVUS also provides easy-to-adopt, tangible solutions via its FitMachine® sensor and dashboard to then deliver on these efficiencies for those keen to establish a condition-based maintenance strategy, but don’t know how or where to start. “As the voice of the Industry 4.0 technology in Australia, we are committed to educating the relevant industries on the benefits - financial, operational and environmental - of condition-based equipment maintenance,” said Brad Parsons, Co-Founder and CEO of MOVUS. “We are simultaneously dedicated to then delivering the actual solutions needed to achieve these outcomes. We have done this by developing the most cost-effective, and easy-to-use and technologically advanced solution in our FitMachine platform. Businesses can literally save hundreds of thousands of dollars by moving to condition monitoring, so it’s a no brainer to instigate an initiative like this.” FitMachine is a condition-based maintenance solution that detects machine failures in advance using artificial intelligence and machine learning. The solution comprises an industrial wireless bluetooth sensor, industrial gateway, mobile application, analytics and trending dashboards, and artificial intelligence engine. The system automatically monitors equipment 24x7 and learns what the normal operation of machinery is to detect any abnormalities and alert the organisation before failures occur. The insights provided are machine health, degradation, utilisation, energy consumption and more. For more information about MOVUS, please visit https://www.movus.com.au/ or to get started with the ROI Calculator and learn how to save money, visit https://www.movus.com.au/roi/. About MOVUS MOVUS is an Australian company headquartered in Brisbane, with customers in the Asia Pacific region and across several industries including manufacturing, food and beverage, mining, industrial chemicals, commercial property/HVAC, packaging, steel manufacturing, oil and gas, water utilities, government, and data centres. Founded in 2015 and backed by Blackbird Ventures, Telstra Ventures and Skip Capital, MOVUS’ world leading Industrial IoT (IIoT) solution FitMachine® transforms dumb equipment into ‘smart equipment’ and enables this through consumer styled simplicity combined with world class artificial intelligence. FitMachine proactively monitors the condition and operating performance of industrial equipment. For customers, compelling return on investment is realised via reducing the need for manual inspections, reduction in hazardous work and energy consumption, while minimising the risk of unplanned downtime. MOVUS acts as a conduit for improved asset management and lifecycle optimisation, thus reducing energy consumption and waste on a global scale. About Industry 4.0 Wikipedia defines Industry 4.0 as a name given to the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things, cloud computing and cognitive computing. Industry 4.0 is commonly referred to as the fourth industrial revolution. BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS 2018-12-03T08:06:18Z beca-targets-federal-mps-in-fresh-new-advocacy-campaign-for-business-events-1 Media release: 3 December 2018 BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS BECA urges government to provide assurity for policy and funding via six key pillars Members of the Business Events Council of Australia (BECA), launched a pre-election campaign at Parliament House in Canberra last week calling on Members of Parliament to unequivocally support policy and funding of the sector. A delegation of business events industry leaders met with 12 key MPs and their advisors, from all sides of politics, with a united message about the need for a strong policy for business events and additional funding through Tourism Australia. BECA has called on the Coalition, Labor and other parties to launch a policy for business events ahead of the May Federal election covering six key areas. Chairman of BECA, Matt Hingerty, said the mission to Canberra was a vital step in getting the business events sector’s power, scope and potential understood by our Parliamentarians and embedded in policy. “The industry delivered a strong and united message about the importance of the business events sector as a key driver of the Australian economy,” Mr. Hingerty said. “Our delegation was well received as we delivered clear evidence to substantiate the merits of backing business events in order to deliver real benefits to cities as well as regional Australia.” The BECA delegation comprising representatives of all its Member Associations advocated for government support to help reap the opportunities that the business events sector can offer Australia, including generating jobs for life, international trade and soft diplomacy, investment and both regional and national economic development. BECA called for a policy which would include the following six strategies: Extension of the successful Bid Fund Program (BFP), and partnership programs managed by Business Events Australia. BECA calls for increased BEA funding of $10M or $40M within four years. Funding for research; managed by the business events community and Tourism Research Australia in order to benchmark the industry, and quantify the sector’s size, impact and worth. A national infrastructure mapping study to identify the gaps and priorities for business events infrastructure in metro and regional areas. Support to work more closely with VET and higher education sector (namely TAFE) to design courses that match the industry’s needs now, and in the future. Temporary skilled labour visa reform to enable the industry to more easily respond to fluctuating demands with a more flexible temporary visa system. Growth Industries Business Events Team to link our outcomes with those associated with the Industry Growth Centre Initiatives. “While business events stimulate the visitor economy, their impact is more far-reaching than just tourism.” The business events sector stands on its own two feet as a major contributor to Australia’s GDP and provides significant commercial opportunities, jobs and contribution to our reputation as a progressive, innovative and successful nation with which to do business. BECA’s mission to Canberra was designed to carry a strong message that the business events sector must be supported in order to leverage the huge opportunities we can uniquely deliver for our economy and community. “Whilst Australia had a strong reputation hosting business events, our international competitiveness is being compromised by markets in Asia, and we need to act now to curb the impact,” said Mr. Hingerty. BECA visited the offices of the Hon. Mark Coulton MP, the Hon. Josh Wilson MP, the Hon. Craig Laundy MP, the Hon. Trent Zimmerman MP, Senator the Hon. Simon Birmingham, Senator the Hon. Tim Storer, Senator the Hon. Pauline Hanson, the Hon. Anthony Albanese MP, the Hon. Joel Fitzgibbon MP, Senator the Hon. Murray Watt, the Hon. Tanya Plibersek MP. BECA members who attended the government meetings with Matt Hingerty included: Joyce DiMascio, CEO of Exhibition and Event Association of Australasia (EEAA); Robyn Johnson, CEO, Meetings & Events Australia (MEA); Barry Neame for Professional Conference Organisers of Australia (PCOA); Andrew Heibl, CEO, Association of Australian Convention Bureaux (AACB); and Karen Bolinger for International Congress and Convention Association (ICCA). -ends- Notes to editors The Business Events Council of Australia (BECA) is the peak body for the business events sector and represents to government and relevant agencies, issues common to all segments of the industry. The members include: Association of Australian Convention Bureaux (AACB) Australian Convention Centres Group (ACCG) Exhibition and Event Association of Australasia (EEAA) International Convention and Congress Association (ICCA) - Australian Chapter Meetings and Events Australia (MEA) Professional Conference Organisers Association Inc (PCOA) www.businesseventscouncil.org.au To receive a copy of the BECA pre-election submission document, please contact: Felicity Zadro felicity@zadroagency.com.au Images: Karen Bolinger, Joyce DiMascio, Senator the Hon. Pauline Hanson, Andrew Hiebl Barry Neame, Joyce DiMascio, Trent Zimmerman MP, Andrew Hiebl Karen Bolinger, Andrew Hiebl, Robyn Johnson, Minister Simon Birmingham, Matt Hingerty, Joyce DiMascio, Barry Neame Barry Neame, Joyce DiMascio, Joel Fitzgibbon MP, Robyn Johnson, Andrew Hiebl For interviews or more information please contact: Felicity Zadro, Managing Director, Zadro | felicity@zadroagency.com.au | +61 2 9212 7867 CoWork Me St Kilda Engages Chris Mulcahy as its Expert-in-Residence 2018-11-25T22:45:51Z cowork-me-st-kilda-engages-chris-mulcahy-as-its-expert-in-residence CoWork Me Engages Expert-in-Residence for its St Kilda Coworking Space November 26, 2018 Melbourne, VIC - CoWork Me St Kilda has engaged Christopher Mulcahy as its expert-in-residence. Chris joins CoWork Me St Kilda with a fantastic set of accomplishments achieved in a short period and is hoping to share his experiences, provide feedback, and offer support to the business community at CoWork Me. While he has acquired skills from different businesses and experiences along the way, one of the most impressive was that he studied Entrepreneurship at the Richard Branson Centre for Entrepreneurship in South Africa. Chris started his first business Apple Sports Advertising at 18, which he sold 3 years later. He then worked at Google for 4 years where he managed their new business and the digital home entertainment teams for APAC. Since then, Chris founded the Enablr fundraising platform and runs a software Engineering business with a team of former Google Engineers and Executives. This exciting initiative will provide Chris and his team space at CoWork Me in St Kilda while enabling him to be a resource for other entrepreneurs and business owners in the space. He will run sessions on scaling and selling a business, life at Google, and lessons learned from Richard Branson. Chris will be available for one-on-one meetings with other individuals and businesses in the space to share his knowledge, expertise, and network as well as using his vast network to develop unique and engaging initiatives to raise the profile of the space. When asked about why he chose CoWork Me, “Of the many coworking spaces that I have visited, CoWork Me is where I want to base my team as the space that provides a real opportunity for growth.” He continues to say that, “It also has a similar look and feel to the Google offices which appeals to us.” Rob Materia, CoWork Me’s General Manager is excited about this relationship. “As soon as I learned about the great work Enablr is doing as well as Chris’s background, I was excited to have him and his team as part of our community.” There will be a series of events and events and initiatives that will be starting in the upcoming weeks. For more information on CoWork Me or for media inquiries at CoWork Me, contact: Elise Loterman, Community Manager elise@coworkme.com.au, 1300 29 75 75 END - CoWork Me St Kilda is a dedicated coworking hub designed to spark ideas, create connections, and make (work) life better. Rimini Street Expands Investment and Operations in Asia-Pacific 2018-11-16T00:48:31Z rimini-street-expands-investment-and-operations-in-asia-pacific AUCKLAND, NEW ZEALAND, November 16, 2018 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that it has expanded its operations in the Asia-Pacific region with the launch of its new subsidiary, Rimini Street New Zealand Limited, and the opening of its new office in Auckland to address the growing demand for Rimini Street’s premium, ultra-responsive support services in New Zealand. Rimini Street’s expansion was announced at a gala event held at The Northern Club in Auckland, where clients, local IT leaders and the special guest of honor, Ambassador Scott P. Brown, the U.S. Ambassador to New Zealand, were hosted by Rimini Street’s general manager for Asia-Pacific, Andrew Powell, and Rimini Street corporate senior executives. Growing demand for IT optimisation and a business-driven IT roadmap Rimini Street launched its new subsidiary in response to the region’s increasing desire for software support solutions that can help optimise their IT spend and enable them to liberate significant funding for their business transformation initiatives. Rimini Street already supports nearly 50 clients with operations in New Zealand, including local brands James Pascoe, Spark, 2Degrees Mobile, Refining New Zealand and The University of Auckland. By switching to Rimini Street support from the vendor’s support, organisations have saved up to 90 percent of the total cost of maintenance of their SAP and Oracle software assets and are able to run their current ERP releases with no forced upgrades for a minimum of 15 years from the date they switched support. Rimini Street clients also benefit from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for critical Priority 1 cases. In addition, each client is assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system, backed by a broader team of technical experts. By switching their support to Rimini Street, organisations are able to take back control of their IT roadmaps with a ”business-driven roadmap” strategy that provides much more flexibility and value compared to the vendor roadmap, allowing CIOs to focus on creating value and providing competitive advantage for growth. “Organisations in New Zealand, both public and private, spend hundreds of millions of dollars every year on their annual enterprise software support and maintenance, yet see little return from this significant spend,” said Andrew Powell, general manager, Asia-Pacific, Rimini Street. “Our conversations with CIOs are squarely focused on how we can help them dramatically lower the total cost of ownership of their stable, mature enterprise systems as part of a hybrid computing model and business-driven roadmap, and as a result, we are experiencing increased demand in the region. With Rimini Street, organisations have the option to break free from the seemingly never-ending upgrade cycle dictated by the vendor’s roadmap – an expensive and disruptive path for companies to undertake just to stay fully supported. With our new operation in Auckland, we are better able to engage with and support organisations in New Zealand who want to significantly cut their software support spend and take back control of their IT roadmaps.” Region at risk of “falling behind” on innovation Recent research from Vanson Bourne, commissioned by Rimini Street, found that enterprises in the ANZ region plan to spend the second-least amount on IT innovation in the world in the next 12 months, and they plan to increase their IT innovation spend by just 6.31% in the 12 months following the survey, well below the global average of 10.94%. “New Zealand is famous for innovation, but it is at risk of falling behind the rest of the world,” continued Powell. “New Zealand CIOs know that it’s important to spend their IT budgets on more than daily operations. With budget pressures between operating costs and the need to invest in innovation, CIOs need to reassess the value of existing support arrangements and explore better software support options designed to provide a greater ROI. Rimini Street enables CIOs in New Zealand to unlock significant savings and redirect that funding into critical innovation initiatives.” To download an eBook summary of the survey, “The State of Innovation: Priorities and Challenges,” click here. About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI) Forward-Looking Statements Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future; changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on November 8, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication. # # # © 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein. Australian Menswear Startup, InStitchu Opens their Doors to Perth 2018-11-15T04:47:43Z australian-menswear-startup-institchu-opens-their-doors-to-perth InStitchu Opens Their 10th Showroom Tailored Menswear Startup Launches Perth Flagship For Immediate Release InStitchu opens the doors to their 10th Showroom, bringing old-world tailoring with a modern online twist to Perth. Launch Event, Wednesday 21st November, 2018 from 5.30pm Perth style seekers get ready for a convenient, affordable, yet luxurious custom, tailored menswear experience. Australian made-to-measure online menswear brand, ​InStitchu​, is opening their tenth Showroom, and their first flagship Showroom in Perth this November. Following the success of recent Showroom openings in Adelaide, Brisbane, North Sydney, and a Weddings focused Showroom on Clarence street in Sydney’s CBD, InStitchu is bringing affordable luxury to menswear fashion goers in Perth. Robin McGowan, Co-Founder of InStitchu said, “This is not the first time Perth has been introduced to InStitchu—we held a trunk show in September 2017 in Perth, which proved to be a huge success. As always, we look to our numbers and audience data, and it seemed only natural that we open shop in this city so that we can bring our unique combination of old-world charm and technology to meet customer demands.” The new flagship Showroom is opening in a building that depicts InStitchu’s signature old-world tailoring experience— situated in the center of Perth’s bustling CBD​, ​with its brownstone walls, the building is heritage listed. James Wakefield, Co-Founder of InStitchu said, “​We’re really excited to open our doors in Perth, as we have many current customers in this city who shop online, but we’d love to bring a physical Showroom so that they can get a feel of the quality of our fabrics and get measured with our professional Stylists.” Launch Event To celebrate the launch of their new Perth Showroom, InStitchu will be hosting a Launch Night at their Showroom on Wednesday, 21st of November from 5.30PM. Attendees can expect an evening with exclusive offers, canapes and whisky cocktails, shaken up by Perth Bartender of the year, sponsored by Dewars and Aberfeldy Whisky in conjunction with Bacardi. Attendees will be the first to see the brand new old-world tailoring Showroom and will have the opportunity to meet with InStitchu’s expert Stylists, peruse their premium fabrics and learn about the world of custom tailoring. About InStitchu InStitchu specialises in custom, tailored menswear for the modern gentleman. Launching in 2012, customers are given the choice to either step into a Showroom for their signature old-world tailoring experience over a whisky where they can be measured by a Stylist. Customer’s measurements are saved to their online profile making reordering online easy and convenient. Alternatively customers can enter their measurements and design their custom, tailored garment from the comfort of home, with all orders covered by InStitchu’s Perfect Fit Guarantee—if a customer’s garment is anything but perfectly fitted, InStitchu will alter or remake the garment complimentary. InStitchu’s fabrics are of the highest quality, including Woolmark certified 100% Australian Merino wool, luxurious linens, and crisp cottons and customers can choose from hundreds of customisation options. InStitchu’s garments are luxurious, yet affordable, made-to-measure and constructed by their Saville Row trained Tailors. InStitchu has been featured in AFR, Buzzfeed, Forbes, GQ and more, for information visit www.InStitchu.com​. InStitchu currently has ten Showrooms across Australia, New Zealand and USA, including: Sydney CBD George St, Sydney CBD Clarence St, North Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Auckland and New York City. Perth Showroom Address: Ground Floor, Old Cloisters Building, 200 St Georges Terrace, Perth, WA 6000 For more information and to RSVP, please contact: Hannah Croly P:0424 036 616 E: ​hannah@Institchu.com - ENDS - Sprout offers entrepreneurial accelerator to burgeoning agritech start-ups 2018-11-12T23:50:54Z sprout-offers-entrepreneurial-accelerator-to-burgeoning-agritech-start-ups Australian farm to fork agritech start-ups are being encouraged to come forward for the next cohort of the Sprout Accelerator. The Sprout Accelerator benefits agritech & agrifood businesses and entrepreneurs who  have prototypes, proof of concepts or existing revenue but need, extra support to help them grow. “We back bold agritech businesses and entrepreneurs who move fast, think big and are committed to building solutions for problems that reach from farm to fork,” Sprout Accelerator co-founder James Bell-Booth said. The six-month accelerator will provide assistance tailored specifically to the successful applicants’ needs, focusing on three key areas that enable scalable growth; high-margin business models, distribution, and execution advice from experienced entrepreneurs. Applications for the 2019 accelerator close on November 23, and 12 agritech start-ups will be selected from Australia and around the world. Along with access to international business networks, the successful start-ups will also have access to an extensive mentoring program. Sprout Accelerator has been operating since 2015 and alumni have gone on to triple their sales, pitch their companies to investors, secure nationwide distribution agreements and see a 300% increase in their customers product yield. Established by Dean Tilyard and James Bell-Booth, Sprout has a team that works alongside an advisory group, bringing a wealth of experience and expertise in agritech and entrepreneurship. “Sprout was founded because never before has the world’s food and farming sectors needed more innovation than right now. With the world’s population exploding and farmers needing to do more with less, we wanted to apply our 15 years of experience in turning agritech science and ideas into businesses, to companies all around the world,” Bell-Booth said. Steven Ridder, CEO of Teralytics, a New York-based company that is building the world's first wireless NPK soil probe and an analytics platform for best-in-class nutrient management, was recently hosted by Sprout and is a supporter of the accelerator. “Being hosted by Sprout gave me insight into how many parts of international agri sectors work, with direct connection to the people that would otherwise have taken me months to find and connect with. Sprout offers true acceleration on a new level that money alone can’t buy,” Ridder said. Micropod, an agritech company that produces self-sustainable fresh microgreens, was one of the companies selected for the 2018 accelerator. Founder and CEO Jeffrey Xu says Sprout provided his team the tools they required to become great entrepreneurs and business people. “The team of experts we worked with were very genuine and offered candid real-world advice. They made sure we were hitting our milestones and held us accountable. Sprout’s network in the industry is second to none and really opened up many doors for us. We have learned more about start-ups and about ourselves in the past six months than in an entire year before joining Sprout,” Xu said. App​ly for the 2019 Sprout Accelerator at https://sproutagritech.com/ ENDS   For more information, please contact: Danielle Veldre Boatshed Media 0408 972 997 danielle@boatshedmedia.com.au     Ed notes:The specific primary production areas covered in Sprout’s definition of agritech include: ● Agriculture ● Horticulture ● Forestry ● Pipfruit ● Viticulture● Aquaculture The most common technology areas that are being utilised to create quantum improvements and therefore large scale business opportunities are: ●  The use of sensors and ‘internet of things’ or precision agricultural ●  Robotics and automation ●  Biotechnology ●  Software ●  UAVs, their supporting software, hardware and sensing technology ●  Big data ●  Supply chain and logistics software Sprout is being supported and funded by a mix of public and private sector leaders in agritech and start-up investment, including Callaghan Innovation, Livestock Improvement Corporation (LIC), Massey University, Gallagher Group, Central Economic Development Agency (CEDA), Fonterra, AGMARDT and KPMG. The Sprout accelerator was designed by The Factory, a New Zealand-based business incubator. Over the last two years The Factory has helped establish four globally focused agritech start-ups; BioLumic, CalfSMART, CropX and Polybatics, which have raised in excess of $15 million in growth capital from global investors.       CASE STUDY - SPROUT ACCELERATOR 2017 KNOWBY Grant Rogers is a dairy farmer and vet based in Hobart, Tasmania, and is used to fixing things on the fly. “On a dairy farm, lots of things break, or breakdown,” he says. “I thought about writing a manual with step-by-step instructions on how to fix the recurring problems and came to the realisation that no one would read it.” Grant needed a solution with a simple and accessible delivery mechanism, like a mobile phone. He knew he had a good idea, but in his own words, Grant is “good at growing grass and tending to animals”, but he wasn’t well versed in building a business from the ground up. Grant applied for the Sprout Accelerator, and his idea for mobile-responsive software to troubleshoot or explain solutions to common issues in a workplace began to take shape. Knowby was born as a software product for manufacturers to equip their sales channels, field teams and end users with easy to use, mobile first, product support and servicing information. “What being in the Sprout Accelerator taught us was how to hone our pitch to investors, how to set up a business and to test ideas. It challenged us, and it gave us confidence too.” Grant said one of the greatest benefits for his business was the contacts the Accelerator gave him access to as well as the mentorship which has evolved into long-term relationships. Pharma veterans guide next generation of researchers and entrepreneurs 2018-11-12T22:36:44Z pharma-veterans-guide-next-generation-of-researchers-and-entrepreneurs Pharmaceutical sector leaders and experts joined government and NGO representatives to share their collective wisdom with young researchers, entrepreneurs and industry professionals at The Bridge Program’s Residential Training Program last week. The Bridge Program was launched in 2017 to boost the commercial output of Australian pharmaceutical research by providing face-to-face and online training in research translation and the commercialisation of medicines. Run by Queensland University of Technology, it involves a consortium of 15 pharmaceutical companies, universities and industry associations, and selects 100 participants from across Australia annually. The three-day Residential Training Program, now in its second year, involved workshops, case studies, networking opportunities and presentations from national and international guests, including CEO of Innovation and Science Australia, Charlie Day, Amgen’s VP of Global Health Economics, Martin Zagari, and Member for Bennelong John Alexander MP, to name a few. Mr Zagari presented on the value of medicines in healthcare and society, which he said was being challenged by a shift in focus from value to cost. He said fixating on initial investment costs was misleading, as almost all investments in medicines became cost neutral and most became cost saving, yielding enormous value. “In the US, every dollar spent on medicines for congenital heart failure returned $3-$10 in savings,” he said. “Every 1% reduction in cancer mortality would deliver $500 billion in savings globally. We need to consider what the cost of not improving treatments will be.” Mundipharma’s Director of Corporate Affairs, Meriana Baxter, chaired a session that tasked cross-functional teams with delivering a mock pitch to industry executives role-playing as venture capital investors. The “investors” were impressed with what the teams achieved in a short timeframe, but provided detailed advice on how they could cut through more effectively. My Linh Kha, Executive Director and General Manager of Amgen Australia and New Zealand, spoke of the promise of the medical discoveries that may be made by the attendees, and the benefits they may have on patients in the future. “I am so proud of the collective knowledge and experience that can be leveraged through this program,” Ms Kha said. “I wish an opportunity like this existed when I began my career, and I am sure we’ll be seeing the impact of this effort for years and decades to come.” Mr Alexander closed the program with a reflection on his time representing his electorate and the home of “Pill Hill”. “I’m so lucky to have had the opportunity to meet so many in this industry,” Mr Alexander said. “You are all motivated by the common goal of improving quality of life, extending life and addressing illness.” The program’s final event for 2018 will be held at Queensland University of Technology on 13 December with keynote speaker Professor Ian Frazer, who co-invented the technology enabling human papilloma virus (HPV) vaccines. More information on The Bridge Program can be found here: research.qut.edu.au/bridge/, including a full agenda for the Residential Training Program. The Bridge Program collaborators include Mundipharma, MTPConnect, AbbVie, Amgen, The Australian Private Equity and Venture Capital Association Limited (AVCAL), Boehringer Ingelheim, Bristol-Myers Squibb, Celgene, CSL, Janssen-Cilag, Macquarie University, Medical Research Commercialisation Fund, Medicines Australia, MSD, Novartis and Pfizer.