The PRWIRE Press Releases https:// 2019-03-22T22:00:40Z Financial Wealth Management Property Acquisition Accountant Kingsgrove Reveals Renovation ATO Tax Benefit 2019-03-22T22:00:40Z financial-wealth-management-property-acquisition-accountant-kingsgrove-reveals-renovation-ato-tax-benefit Renovations Help you Up the Rent Says TLK Partners Property Expert Matthew Mousa Well-kept properties can result in better rent, but owners shouldn’t over-spend on renovations. Property Acquisition specialist Matthew Mousa of TLK Partners advises on improvements that will be both easy on the budget, and show extra return on investment. Some rental property investors might be unsure of where and how to invest renovation dollars for maximum return. “As a property investor myself, it’s easy to spend a fortune and over-capitalise on the property,” warns Matthew. “Rather invest in cost-effective upgrades on key areas, known to attract tenants. Not only will you draw people who are prepared to pay a little extra, but they are also more likely to care for it during their stay.” Bathrooms and kitchens are two of the major areas – one represents the heart of the home, because it is where food and nourishment originate, while the other is a haven for relaxation and de-stressing. These two rooms could easily become a ‘wow’ factor. However, most importantly, they should be spotless, and leave a squeaky-clean impression. Sprucing Up The Kitchen Representing the heart of the home, a tatty kitchen will turn away potential tenants. It should be spotless, and leave a squeaky-clean impression. A full-blown kitchen renovation is a costly exercise, but there are ways of improving the space and creating a ‘wow’ factor without blowing the bank. Matthew recommends looking at and changing the small details. Add a splash back behind the stove or sink or replace the existing ones with fresh tiles. Splash backs serve a double function in protecting the wall from damage, but can also be a striking feature with clever tiling choice. Do the counter-tops and cabinet doors look tired? A granite top will make an impressive feature, while new doors with fresh hinges and modern handles will transform old cupboards. Another practical improvement is the addition of clever lighting, to brighten the space and improve its function. Cleaning Up The Bathroom “Keep good design and classic style in mind when you consider renovating the bathroom of the rental property,” advises Matthew. He warns against overly-modern or trendy fittings as they can easily date in a few years’ time. Owners could, however, add contemporary touches with modern towel bars and vanity shelves. Once again, the importance of a brilliantly clean look cannot be overemphasised. Light Up With Flair Dark and dingy is a definite no-no if you are looking for a higher rent. Apart from lights being an expression of style, it is most important that your rental property is well lit. “Remember to open blinds and switch the lights on where necessary when you’re showing the property, as light and airy looking properties hold much more appeal,” says Matthew. Lighting and light fittings can create ambiance in any room, and the variety of styles of lighting available is infinite. It can be used to create any look and feel of your choice, from rustic to industrial. Just be careful not to go too way out there – tenants want to add their own personal touches to make the rental property their home, and they don’t necessarily have the same taste in décor as the owner does. So choose something functional, classy, tasteful and fairly neutral. When faced with dark corners or rooms, skylights or installed windows are a wonderful source of light and sun, and can often make all the difference in bathrooms and kitchens by lighting them naturally. Choose energy efficient long-lasting lighting, not only to reduce tenant’s electricity bills but also to care about the environment. Happy Tenants Stay Longer Renovating rental properties from time to time not only holds the bonus of collecting more rent each month during the tenant’s lease period, but could save other costs in the long run. "Remember, if tenants love their home, they will stay longer, so investors will save on advertising and screening costs. It really is best to show it off the property its best light," Matthew concludes. TLK Partners are real people just like you with hobbies like property investment; Wealth Management Companies Kingsgrove, Beverly Hills | Tax Accountant & Agent | Property Adviser are wealth advisers serving enterprises and private individuals who hope to take care of their future through sound financial management. Visit their website or contact them at (02) 8090 4324 for an appointment to discuss your financial management and investment needs. This material is of a general nature only, it does not take into consideration your financial circumstances, needs or objectives. Before making any decision based on this content, you should assess your own circumstances, seek professional advice or contact our office to be directed to the appropriate professional. Whilst all care has been taken in presenting the material neither TLK Partners or its associated entities guarantee that the material is free of error and, the information may have changed since being published. Syndicated by Baxton Media. Sydney Investors Aged Care Financial Income Protection Tax Expert and Wealth Planner Matthew Mousa From TLK Partners 2019-03-22T21:00:07Z sydney-investors-aged-care-financial-income-protection-tax-expert-and-wealth-planner-matthew-mousa-from-tlk-partners Part-Year Rentals Affect Property Investors Tax Claims Says TLK Partners Expert Matthew Mousa Tax rental income statements record every dollar received on investment properties, but it doesn’t reflect how many dollars an investor actually takes home. Rental property investors, will have had to settle a lot of bills in order to receive the dollar bills listed as income – without doing so, they would have received a lot less. But what happens if an investment property is only rented out for part of the year? TLK Partners’ property specialist, Mr Matthew Mousa, looks at the tax implications. Sam and Jane were looking for tenants, but made it way too difficult for anyone to rent their property. They asked for references even for short term tenants, and barred children and pets. And they also demanded final approval, despite advertising their premises through an agent. To top it all, not one prospective tenant earned that approval. In Steven and Sally’s case, they advertised their “rental” through an agent, but restricted it to being only available outside school holidays, when there was no demand for renting a property in a remote location with difficult access. They also had no tenants during that year. Both couples had their expenses claims rejected immediately by the tax office. “If the Australian Tax Office has cause to believe the property was not truly ‘available to rent’, it will not sanction expenses claims, because owners made it too difficult for tenants to rent their property,” Mousa warns. “While it is sometimes hard to believe it, the tax authorities are trying to play fair – they only want their share of the rental money you have actually pocketed.” But they want investors to play fair, too, by claiming deductions only on expenses directly related to earning it. So expenses that investors incurred for personal use of the house don’t cut it as far they are concerned. Every homeowner has expenses running their properties and they can’t claim them against tax. The overall principle is that investors can only claim expenses with regard to costs while your property was actually rented out, or while real intention was being shown to make an income out of the property, which is when, as tax authorities term it, it was genuinely “available to rent”. Stating entire income and then claiming the costs of earning it, changes the gross income to a nett income, giving a far more valid picture of what profit was made, not just your bank account balance. It is from this final clean figure that the tax authorities slice their share of the pie in the form of taxes, Mr Mousa explains. However, the final figure changes, because the claimable expenses do, if a rental property does not operate all year through. The taxman also accepts that there are good years and bad years for rental property owners, when they simply don’t have many tenants. Yet, as an owner, investors go on having expenses involved in trying to attract tenants, so some expenses involved are still claimable even when rental income is low. Apportion Expenses If either of the above couples had indeed managed to land a tenant, even for a short period, they would fall into the category of those rental property owners who have to apportion expenses according to how much of the year the premises were rented out, or were honestly available for rent. Joining them are owners who openly rent out their houses for a short period of the year, using it themselves the rest of the year, and those who do the opposite, using it themselves for a short holiday, and making it available for rent the rest of the year. Any expenses that come up while used personally or by friends are enjoying the property privately, can’t be claimed. So these taxpayers will also have to do apportionment claims. Apportionment means that those costs directly tied to rental income can only be claimed in proportion to how much of the year tenants helped you generate it. If tenants rented your property for 35 weeks of the year, the expenses would be multiplied by 35/52 to determine the claimable share of the year’s expenses. Some Exceptions To The Rule Exceptions are those expenses brought about during the course of the rental process. These include estate agents’ commission, advertising for tenants, phone calls to fix damage tenants caused, and the cost of removing any rubbish they left behind. Matthew Mousa is a partner at TLK Partners, a company that takes care of the wealth management and accounting needs of ordinary folk, small and medium businesses, and high value individuals. TLK Partners, Chartered Accountants and Wealth Management Company website, or call (02) 8090 4324. This material is of a general nature only, it does not take into consideration your financial circumstances, needs or objectives. Before making any decision based on this content, you should assess your own circumstances, seek professional advice or contact our office to be directed to the appropriate professional. Whilst all care has been taken in presenting the material neither TLK Partners or its associated entities guarantee that the material is free of error and, the information may have changed since being published. Syndicated by Baxton Media. Avaya Introduces Cloud Transformation Program Making it Easier for Companies to Adopt the Cloud Communications Infrastructure that Best Meets Their Needs 2019-03-21T00:52:07Z avaya-introduces-cloud-transformation-program-making-it-easier-for-companies-to-adopt-the-cloud-communications-infrastructure-that-best-meets-their-needs Enterprise Connect – Orlando, FL– March 21, 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has introduced its program to assist organisations considering cloud communications delivery models as part of their digital transformation. Avaya’s cloud transformation program makes it easier and removes uncertainty and risk from the transition. The program provides compelling incentives and the resources of its professional services team to help companies map the most effective and efficient path to implement Avaya OneCloud solutions for public, private or hybrid communications deployments. The Avaya cloud transformation program helps organisations: Define and discover their required outcomes for a cloud communications transition Determine the best cloud models for various applications, based on specific business needs Identify key processes and APIs that work within their existing infrastructure and how best to deploy them to a new cloud ecosystem Begin their cloud transformation with next steps and roadmaps aligned to their specific business goals and based on targeted financial modeling For Avaya customers, the company will provide credits for perpetual licenses and reduced per-seat cloud pricing, as well as remove termination penalties on current support services contracts for those that implement an Avaya OneCloud solution. Avaya customers can also take advantage of Avaya cloud transformation workshops at reduced or even zero cost. These workshops bring Avaya professional services cloud experts together with an organisation’s key decision makers for a working session to understand the breadth and depth of a cloud transformation with the Avaya OneCloud deployment model that best meets their needs, develop an implementation timeline, and define what is required to achieve desired outcomes. “Communications is foundational to digital success, driving improved collaboration and improving the customer experience, and cloud has become the new operating model for digital businesses,” said Zeus Kerravala, Founder & Principal Analyst, ZK Research. “For business leaders digitally transforming their communications via the cloud, it is important they find solutions that fit their workflows and a solution provider that offers a range of options. Avaya OneCloud offers the broadest selection of cloud options across every segment, and Avaya’s cloud transformation program will help organisations find the right solution that fits their unique requirements.” Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), provide organisations of all sizes with a fast, convenient and automated path to the benefits of cloud communications. Avaya currently has 3.7 million cloud seats between its public and private offerings, and continues to see increased adoption of its cloud solutions across a wide range of industries. Avaya OneCloud solutions are available in 34 countries. The company will continue to expand its global footprint in the coming months to meet the growing needs of customers worldwide. -Ends- For more information on the Avaya cloud transformation program, visit the dedicated webpage at: https://news.avaya.com/us-cp-cloud-migration-reg The company is showcasing its cloud solutions, and more, at the Avaya booth #1519, Hall D at Enterprise Connect, March 18–21, in Orlando, FL. #EC19, #ExperiencesThatMatter Additional Resources A Buyer’s Guide to Cloud Communications – ZK Research Read about ‘Why the Cloud Might be Right for You’ Check out our whitepaper, CAPEX vs OPEX: The Financial Implications of Going Cloud About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organisations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom Aged Care Property Investors and Financial Wealth Acquisition Tax Expert Mathew Mousa From TLK Partners Kingsgrove 2019-03-20T21:00:18Z aged-care-property-investors-and-financial-wealth-acquisition-tax-expert-mathew-mousa-from-tlk-partners-kingsgrove Private Investors Property Income Has Tax Implications Whether in money or in kind, anything investors are given that’s linked to their rental property, is considered to be income, and the Australian Taxation Office wants to know about it. Property and tax expert TLK Partners’ Matthew Mousa runs through some of the less well-known forms of “rental income” from the Australian Taxation Office. So for tax purposes, rental income only refers to a tenant’s weekly or monthly cheque, right? Wrong, says Matthew. “If investors are renting out a property to earn a return on their investment, any payment received is considered part of their income, whether cash or in kind. And what comes in, must go out – in the form of information on your tax return.” Disclosing straight-up rental payments is par for the course, but what are the other forms of income associated with a rental property? These equally relevant, but less obvious forms of rental income are the ones to be mindful of, he cautions. Payments in kind If an investor let young Joe live on their rental property for free, as long as he keeps the garden looking good and the swimming pool clean, as well as doing small maintenance jobs, their tax situation could be complicated, Matthew explains. The same applies when someone like Chloe, who has parents on a farm, agrees to pay part of her rent in fresh potatoes. Or perhaps Sam, who’s in the premier league, gives the investor season tickets for rugby, in return for accommodation. According to the Australian Tax Office this "income" must be disclosed in these instances. “Investors will have to put a market value on any of these, from the rental value of Joe’s accommodation, to what the spuds or season ticket would have cost and add it to the rental income. Investors may be entitled to deduct some of the young man’s “rent” in terms of the legally deductible parts of the services he performs. But as far as income goes, his “rental” does need to be included to balance the tax books.” Bond monies and tenant insurance pay-outs If investors keep part of a tenant’s security bond because they didn’t pay the rent, or because you have had to repair damage after a tenant moved out, it classifies as income. The same applies if insurance company pays out for rental lost because a tenant left. Reimbursements There are times when the investor receives money in lieu of damage to get repair work done to their property. "If a tenant gives money towards the cost of the repair, again that money must be recorded as income," Matthew says. "This is especially important if the investor wants to claim the repair cost as a deduction," Matthew continued. Government rebates The same principle applies for rebates as it does for reimbursements. If the investor installs a solar system to supply hot water, for instance, the government may provide a rebate. “As the solar system is a depreciating asset for which the investor will want to claim tax relief over a period of some years, they can’t claim for the entire value, if they didn’t actually pay the full amount because of the rebate received,” Matthew says. When the amount claimed exceeds the amount spent In some more complicated cases, as with limited recourse debt arrangements, financing, refinancing and notional loans, investors may not end up paying the full cost of the initial capital expenditure either. However, they may well want to claim deductions for this expenditure on a depreciating asset. In a similar way to the rebate situation, they could end up claiming for money they have not spent. The unpaid section has to be recorded as income, in order to balance a claim for the full expenditure. TLK Partners Wealth Management Companies Kingsgrove, Beverly Hills | Tax Accountant & Agent | Property Adviser are wealth advisers serving enterprises and private individuals who hope to take care of their future through sound financial management. Visit their website or contact them at (02) 8090 4324 for an appointment to discuss your financial management and investment needs. This material is of a general nature only, it does not take into consideration your financial circumstances, needs or objectives. Before making any decision based on this content, you should assess your own circumstances, seek professional advice or contact our office to be directed to the appropriate professional. Whilst all care has been taken in presenting the material neither TLK Partners or its associated entities guarantee that the material is free of error and, the information may have changed since being published. Syndicated by Baxton Media. Dell Boomi helps University of Melbourne to cloud-enable its integrations and transition to Smarter Campuses 2019-03-20T01:39:52Z dell-boomi-helps-university-of-melbourne-to-cloud-enable-its-integrations-and-transition-to-smarter-campuses Sydney, Australia – March 19, 2019 – Dell Boomi™ (Boomi) has announced it has been contracted by the University of Melbourne (UoM) to enable the coexistence of the institute’s 700 applications using the Boomi integration platform. Boomi has helped the university create a centralised data synchronisation hub that provides granular visibility into data quality and has subsequently accelerated the roll-out of new services. The real-time availability of this critical information will help UoM transform its facilities into smart campuses powered by the Internet of Things (IoT). UoM provides education to more than 50,000 students enrolled across its seven campuses. Its vast set of applications – spanning everything from a Financial and Employee System (FES) to Student Management Systems (SMS) and its online Learning Management Systems (LMS), as well as a slew of specialty systems – are part of a hybrid environment. UoM deployed the Boomi integration platform-as-a-service (iPaaS) to link up its IT environment. Boomi is a only truly cloud-based integration provider and was selected for its ability to support a diverse organisation. The university is using the Boomi Master Data Hub (MDH) as the foundation for its data synchronisation. These comprehensive capabilities are managed through Boomi’s easy-to-use interface which provides full visibility over and control of all information flowing through the platform. Having established a modern integration framework, UoM has been able to commence its transition to smart campuses. Critical to this project is space utilisation, and so the university is in the process of installing smart sensors in selected buildings. Boomi will collect the data generated by these sensors and transfer it to the smart campus data repository, along with information from other relevant applications. These insights will allow UoM to determine how and when facilities are being used in order to optimise space and other student services. “Data consistency is a major challenge for organisations investing in digital transformation – especially in an industry like higher education where student attrition and policy issues place constant pressure on Australian universities to demonstrate the outcomes they can deliver,” said Nick Lambrou, Managing Director Australia and New Zealand at Boomi. “With the Boomi platform at the core of its applications tying all data together, UoM has developed the comprehensive scaffolding it needs to drive its digital evolution, allowing it to introduce new services sooner, while preparing its facilities for the next phase of its growth strategy.” About Dell Boomi Boomi, an independent business unit of Dell, quickly and easily unites everything in your digital ecosystem so you can achieve better business outcomes, faster. Boomi’s intelligent, flexible, scalable platform accelerates your business results by linking your data, systems, applications, processes and people. Harnessing the power of the cloud to unify everything inside and outside of a business, Boomi gives more than 8,200 organizations the agility to lead the future. For more information, visit http://www.boomi.com. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience 2019-03-19T23:47:15Z avaya-deepens-integration-with-google-cloud-to-provide-powerful-ai-enhancing-customer-experience Sydney, Australia – March 19, 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced further integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies. Recognised as a Leader in the Gartner Magic Quadrant for Contact Center1, Avaya extends its leadership in leveraging AI to improve customer experience with more personalised, intelligent and insightful interactions. This includes embedding Google’s machine learning within Avaya conversation services powering the contact centre, enabling easy integration of AI capabilities regardless of channel, promoting a consistent and intelligent experience for customers and delivering true omnichannel experiences with AI. Together, Avaya and Google Cloud are providing customers with increased flexibility, efficiency and scalability in deploying powerful and simple communication and collaboration solutions that improve the customer journey. Avaya IX Contact Centre is an AI-enhanced, omnichannel solution including voice, email, chat and mobile communications to make customer engagement a competitive advantage that drives growth and brand preference. Avaya and Google are innovating in a number of key areas, including: Virtual Agents – Human-like automated Bots which seamlessly interact with customers, offloading the live agents’ utilisation until the optimal time and then transferring all context gathered to the agent. Now customers can decide when and how to engage bots throughout the interaction. And the Avaya platform captures the intent, actions and ultimate disposition of each interaction in real-time. Through this rich data, Avaya AI can be applied to decide the next best action in future customer engagement. Agent Assist – Provides superior customer experience by continuously delivering contextually relevant knowledge base to agents based on real time conversational analysis–for BOTH voice and text-based interactions. Avaya AI algorithms can be applied to Google Contact Centre AI to determine the next best action by the agent, delivering the right information and reducing customer friction – while increasing agent satisfaction and contact centre efficiency. Conversational Topic Modelling – An unsupervised learning tool designed to uncover key topic areas that customers have been contacting the contact centre about, and abstracting relevant information relating to how topics are articulated. Google Topic Modelling combined with Avaya AI enables agents to leverage real-time visibility of topics with each conversation turn. Through this valuable insight, recommended responses and best actions can be uniquely tailored to each part of the conversation to drive desired outcomes. Avaya is enhancing the customer experience by strengthening these areas through integration of Google Cloud APIs with key elements of Avaya’s contact centre infrastructure. Additionally, Avaya’s browser-based desktop is designed to easily connect with applications and Google Contact Centre AI is seamlessly incorporated in the agent user experience. “Partnering with Avaya helps us deliver on our goal to make the contact centre experience easier and more efficient,” said Rajen Sheth, Director of Product Management at Google Cloud. “We’re excited to work with Avaya so enterprises can keep customers happy with faster call resolution, and we look forward to building on this partnership as technology and customer’s expectations evolve.” Avaya and Google’s unique collaboration offers a differentiated contact centre solution with a simpler, but more efficient and architecturally superior approach via native gRPC integration for voice. This will enable Avaya IX Contact Centre customers to easily integrate AI providers like Google Cloud and infuse AI capabilities regardless of channel, for consistent omnichannel experiences. Avaya IX Contact Centre solutions are capable of maintaining an awareness of all events, including the sentiment, suggestions and resolution, creating a data lake source for future machine learning processing that generates increasingly impactful results. “We continue to expand our AI-enabled solutions as well as our cloud offerings for customers ranging from small-medium business to the largest global enterprises, and further collaboration with Google is providing additional capabilities to augment the innovation,” said Chris McGugan, Avaya Senior Vice President, Solutions & Technology. “By bringing these innovations to market for Avaya customers and partners, we enable them to make every customer interaction more meaningful and insightful, and more productive for their businesses.” Avaya pioneered the integration of AI capabilities into contact centre communications solutions, and has led development and investment in a number of key areas: Effortless Self-Service: With the power of AI, you can deliver great self-service experiences getting your customer the right information at the right time. Agent Assistance and Productivity: Empower agents with AI-driven guidance, that includes relevant content, suggested next-actions, and real-time coaching to stay ahead of the customer engagement. Smart Matching: Leverage advanced machine learning models to pair the best agent with each customer interaction. Smart Interactions: With powerful AI technologies, you can create smart, conversational interactions that yield improved business results. Empowered Agents: Agents are empowered by AI-driven guidance for content and suggested actions. Summarisation tools help agents expedite after-call processes. Simplified Operations: Reduce complexity for customers and agents alike by using AI models to select a self-service experience, automate a process, or pair with the best possible agent -Ends- The company is showcasing these solutions, and more, at the Avaya booth #1519, Hall D at Enterprise Connect, March 18–21, in Orlando, FL. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organisations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. 1 https://www.avaya.com/en/about-avaya/newsroom/pr-us-180522/ Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners Gartner Says Outdated Technology Pushing Australian Workers Out The Door 2019-03-13T02:36:58Z gartner-says-outdated-technology-pushing-australian-workers-out-the-door Organisations must find a way to address the needs of modern workers as employees grow increasingly frustrated with workplaces that expect them to work with outdated, slow and complex technology, according to Gartner, Inc. Technology now ranks in the top 10 reasons Australian employees will leave their current role, according to Gartner’s 4Q18 Global Talent Monitor. The data reveals technology rose eight places from 3Q18 to come in ninth on the list of key attrition drivers for Australian employees. “People have become so used to advanced technology in their day-to-day lives, that they expect the same thing from their workplace. However, businesses are having a hard time matching the speed at which technology is adopted at home,” said Aaron McEwan, HR Advisory Leader at Gartner. “It’s not surprising that employees are becoming frustrated when they find themselves wasting valuable time navigating complicated systems and processes that utilise slow and old technology. It’s unproductive and inefficient for everyone involved,” said Mr. McEwan. Compensation has also become increasingly important for Australian employees, rising four places to the No. 3 reason Australians cite for leaving their jobs. Alternatively, for the first time in five years, compensation is the third driver of attraction for Australian workers when considering a new position. “The combination of expectations over compensation and the tools and tech employees are given to do their job often feel like a representation of an individual’s value or worth to the company. Feeling valued by your employer is intrinsically linked to the employee experience and really impacts how a person feels about their job,” said Mr. McEwan. These factors may have already hit the willingness of Australian employees to go above and beyond at work as discretionary effort levels fell 4.5 per cent year over year – from 21 percent in 4Q17 to 16.5 percent in 4Q18 (see Table 1). Highlights from the 4Q 2018 Global Talent Monitor Talent Monitor Australian International Average High Intent to Stay 38.8% 32.5% High Discretionary Effort 16.5% 14.4% Job Opportunities 49.7 51.1 Drivers of Attraction Work-Life Balance Location Compensation Compensation Work-Life Balance Stability Drivers of Attrition Future Career Opportunity People Management Compensation Future Career Opportunity Compensation People Management Source: Gartner (February 2019) According to Mr. McEwan, businesses can no longer ignore the needs of their employees, and must start thinking of their workers like they do their customers; making it a priority to offer a personalised, seamless and efficient experience. “For organisations, the answer doesn’t lie in allowing staff to bring their own devices or offering more money. It’s recognizing that these are just a part of the broader employee experience,” Mr. McEwan said. “This means understanding and focusing on what employees’ value from their experiences with the company. Rather than waste time implementing policies, systems and processes that have no impact on how employees feel about their company, organisations need to talk to employees to determine how to retain current and attract new employees.” Gartner advises organisations to tailor employee experiences to suit the needs, desires and goals of the individual rather than the collective. By understanding what employees value the most, HR leaders can positively impact the employee experience and lessen the desire for them to seek alternative employment opportunities. Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey which is made up of more than 22,000 employees in 40 countries, including 848 in Australia this quarter. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner ReimagineHR Conference Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, August 6-7 in Sydney, Australia. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held September 18-19 in London, and October 28-30 in Florida. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. Superannuation Tax Estate Planning Private Wealth Financial Planning Sydney TLK Partners 2019-03-06T22:00:26Z superannuation-tax-estate-planning-private-wealth-financial-planning-sydney-tlk-partners Tax hikes and changes and an ever-rising cost of living paint a gloomy financial picture for all Australians. But it’s even more dismal for current retirees, and those looking at leaving the workforce soon. TLK Partners financial planner, Len Elias, says finding ways for them to keep financially afloat for the rest of their lives is becoming increasingly difficult. And it seems like Superannuation can’t do it alone. How Superannuation Works Australian Superannuation is often considered one of the best government retirement programs globally. Since 1992, it has entitled Australians who earn over $450 a month (before tax) to a mandatory Superfund contribution from their employers for their retirement. The current contribution rate is 9.5% is calculated according to ordinary time earnings, and employees are encouraged to boost it with their own salary sacrifice. Superannuation funds are accessible at 60 (the Commonwealth preservation age) for those who retire permanently, or at 65 for those who still want to work. The funds can be accessed as a lump sum or as an annual pension payout, but many Australians are not rushing to do so. Financial concerns have led to increasing numbers of Australians over the age of 45 are putting off retirement till 70 or later. How Super is the Annuation Fund? ASFA, the Association of Superannuation Funds of Australia claim that, on average, during the 2013/14 financial year, men had a balance of a little under $300,000 in their fund at retirement age. Women had less than $150,000, and households averaged around $355,000. Since then stock markets have been both bearish and bullish, inflation has risen and not come down, and there have been changes in the tax situation. By the 2015/2016 year those average balances had dropped to $270,710 for men and risen to $157,049 for women. These averages fall far short of the 2018 figures AFSA suggests as reasonable starting balances for retirement when, and only when, retirees own their homes. The association puts the amount a single person would need to enjoy a comfortable lifestyle at $545,000 , and couples at $640, 000. And it claims $70,000 should provide a so-called modest retirement assuming that the state’s Age Pension and other supplements take care of most of the usual expenditures. But for how long? How Long Will Your Super Last? AFSA’s calculations set couples’ living costs at just under $61,000 a year, and singles at a little over $43,317, for what AFSA dubs a “comfortable” lifestyle. This allows for some extras like home maintenance and small improvements, as well as an occasional holiday, and it takes into account that retirees’ lifestyles change as they age, and expenses shift from activities and vacations to medical and caring needs. But with that annual budget, the balance AFSA recommends for retirement will see a single retiree’s funds run dry after about 12 years, and that of couples after just over 10 years, if not bolstered by partial Age Pensions or other investments. Len Elias pointed out covering the 22 years between retirement at 60 and the Australian average life expectancy of 82 years, it would appear opening balances would therefore have to sit at over $1,28 million for couples, and about a million for singles. In the so-called modest category, which allows for basics only, the recommended starting capital of $70 000 will only fund the calculated singles’ budget of $27,648 for 2,5 years, and the couple’s $39,775 for less than two. Fortunately, a full Age Pension (just under $24,000 a year for singles, and a combined $36 000 for a couple) would stretch the balances, should the retiree be eligible for it. Clearly, while it provides a base which could support a tightly-budgeted retirement in the short term, planning and saving is needed to stretch that funding over what could be a long retirement. Len Elias is a partner at TLK Partners, a company that takes care of the wealth management and accounting needs of ordinary folk, small and medium businesses, and high value individuals. TLK Partners, Chartered Accountants and Wealth Management Company website, or call (02) 8090 4324. This material is of a general nature only, it does not take into consideration your financial circumstances, needs or objectives. Before making any decision based on this content, you should assess your own circumstances, seek professional advice or contact our office to be directed to the appropriate professional. Whilst all care has been taken in presenting the material neither TLK Partners or its associated entities guarantee that the material is free of error and, the information may have changed since being published. Syndicated by Baxton Media. Mortgage Broking Industry Findings Effect On Investors Aged Care Financial Income Tax And Wealth Planning By Financial Expert Len Elias of TLK Partners Sydney 2019-03-01T22:00:06Z mortgage-broking-industry-findings-effect-on-investors-aged-care-financial-income-tax-and-wealth-planning-by-financial-expert-len-elias-of-tlk-partners-sydney Mortgage brokers have been accused of using scare tactics after the industry warned the banking inquiry’s sweeping ban on commissions would lead to higher costs for borrowers, and big rewards for the culprits in this story, the banks. In the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry’s report, Commissioner Kenneth Hayne QC took aim at “trail commissions”, a form of ongoing payment made by the lender to the mortgage broker for the life of the loan, describing it as “money for nothing”. One of the fundamental rules he set for the entire system is to get rid of commissions, starting with the mortgage broking industry. Trail commissions will be banned from mid-2020 but the government stopped short of accepting Mr Hayne’s recommendation for a ban on upfront commissions as well. It believes banning the up-front fees will drive people away from brokers, and this in turn will erode competition and strengthen the hand of the big banks. Labor says it will act on every recommendation if it wins the upcoming election. Australian financial expert, Len Elias of TLK Partners explains that mortgage brokers receive an average up-front commission from lenders of about 0.65 per cent of the loan value and a trailing commission of just under 0.11 per cent of the loan outstanding per year for the life of the loan. This amounts to about $4,100 for the mortgage of an average loan of about $357,000, he says. Those applauding the industry changes point out that current arrangements create incentives towards recommendations not necessarily in the consumer’s best interest. Brokers should offer advice on how to compare loans and help clients make sound decisions, but that’s not what many consumers get, industry watchdogs argue. It’s also been pointed out that loans through mortgage brokers, which make up around 60 per cent of the total, typically involve higher leverage, are more often interest-only and are more likely to slip into default. The entire $2.1 billion industry will ultimately be forced to move to a fee-for-service revenue model, where the borrower pays the commission to the broker instead of the bank. The Finance Brokers Association of Australia responded strongly to the outcome, saying it would lead to huge unintended consequences for home loan borrowers and would simply put more power in the hands of the banks. The markets echoed this sentiment: while shares in CommBank, NAB, ANZ and Westpac surged at the news, shares in Mortgage Choice plummeted more than 25 per cent. The concern is that that the proposed changes will drive buyers back to the major banks, cut access to smaller lenders and reduce consumer choice. It is estimated to save major banks about $1.6 billion in annual commission payments, but could also cost thousands of brokers their jobs. As it is, they’re bracing for the biggest shake-up since the Campbell Report 30 years ago. Brokers account for about 59 per cent of deals and make more than $2.2 billion in annual commissions. There are currently about 25,000 small businesses and people working within the mortgage broking industry. Consumers, on the other hand, will have to pay an up-front fee, although a recent survey of 5800 borrowers indicates 96.5 per cent of customers are not willing to pay a broker a fee of $2000. In fact, most are unwilling to pay anything at all. Even so, 96 per cent indicated that they were happy with their broker’s service. “It puts the whole industry under a cloud,” says Mr Elias. “And astonishingly, the banks, who were the biggest culprits at the Royal Commission, are the winners in this scenario.” Len Elias is a partner at TLK Partners, a company that takes care of the wealth management and accounting needs of ordinary folk, small and medium businesses, and high value individuals. TLK Partners, Chartered Accountants and Wealth Management Companywebsite, or call (02) 8090 4324. This material is of a general nature only, it does not take into consideration your financial circumstances, needs or objectives. Before making any decision based on this content, you should assess your own circumstances, seek professional advice or contact our office to be directed to the appropriate professional. Whilst all care has been taken in presenting the material neither TLK Partners or its associated entities guarantee that the material is free of error and, the information may have changed since being published. Syndicated by Baxton Media. Avaya Recognises APAC Region’s Leading Tech Pioneers 2019-02-28T02:46:16Z avaya-recognises-apac-regions-leading-tech-pioneers Bangkok, Thailand – February 28, 2019 – At this week’s Avaya Partner Summit 2019, held in Bangkok, Avaya Holdings Corp. (NYSE:AVYA) recognised the leading tech pioneers from the Asia-Pacific (APAC) region. Ten awards were given to Avaya’s leading channel partners from Australia, Japan, Korea, Malaysia, Hong Kong and China at a star-studded gala dinner. The partners were recognised for creating new ideas to inspire in their quests to revolutionise the way that businesses build customer and employee experiences. At the Avaya Partner Summit, Avaya demonstrated its go-to-market transformation strategy for APAC channel partners, who will be able to take advantage of Avaya’s fast-growing ecosystem of technology solutions, alliance partners and channel programs to increment and amplify the value of their Avaya business. “In an increasingly digitised business environment, it is more important than ever for technology companies to collaborate in designing holistic solutions for their customers’ business needs. Today we recognise organisations that share this vision and which are using Avaya’s open communications platforms to innovate, to grow and to deliver additional value to the market,” said Fadi Moubarak, Vice President – Channels, Avaya International. The lion’s share of awards went to channel partners from Australia, Japan and South Korea, speaking volumes about the sophistication of these markets. Many of the winning partners were recognised for implementing truly innovative solutions that redefined their customers’ businesses. For instance, the Australia-based Telstra was honoured for its continued ability to develop the latest, customer-centric innovations on the Avaya Oceana and Equinox platforms. Marubeni Information Systems Co., based in Japan, was awarded for developing its own artificial intelligence (AI) solution enabling voice-based recognition, frequently asked questions and interactive voice response (IVR). Meanwhile, the Korea-based TAK Information Systems Inc. was named Innovation Partner of the Year after deploying an advanced omni-channel call centre – the first of its kind in the country. Avaya also paid homage to the partners most driving cloud growth across the APAC region, where once again Australia and Japan led the field. CTI Solutions, was awarded after it emerged that the company sold over 50 per cent of the PoweredBy seats in Australia last year. And SCSK gained recognition for growing its Avaya cloud business by over 40 per cent last year. The full list of awards and winners are: Mid-Market Cloud Partner of the Year: CTI Solutions (Australia) Enterprise Cloud Partner of the Year: SCSK (Japan) Innovation Partner of the Year: TAK Information Systems Inc. (South Korea) Growth Partner of the Year: Hansol Inticube Co. (South Korea) A.I. Partner of the Year: Marubeni Information Systems Co. (Japan) Mid-Market Partner of the Year: E-World Communication SND BHD (Malaysia) Loyalty2Gether Partner of the Year: Hong Kong Telecommunications (Hong Kong) Distributor of the Year: Sichuan Changhong IT Information Products (China) SP Partner of the Year: Telstra (Australia) Partner of the Year: Mitsui Knowledge Industry (Japan) -Ends- About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners The power of Customer Lifetime Value and why 87% of Asia-Pacific SMBs see benefit in the cloud: Frost & Sullivan research 2019-02-26T03:52:15Z the-power-of-customer-lifetime-value-and-why-87-of-asia-pacific-smbs-see-benefit-in-the-cloud-frost-sullivan-research Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions, has released a new report which reveals half of small and midsize businesses (SMBs) surveyed in Asia-Pacific view the cloud as the most efficient way to optimise the customer journey and reduce business challenges associated with legacy infrastructure, integration and costs. In fact, 87% of SMB participants are considering a move to the cloud to ensure lower CAPEX, reduced total cost of ownership, flexibility, scalability, ease of use and a fast deployment. Genesys commissioned Frost & Sullivan (F&S), a global business consulting firm involved in market research, to survey more than 400 business and IT decision makers across Asia-Pacific to uncover emerging customer experience technology trends. The survey, titled Asia-Pacific SMB Customer Service Trends, analysed SMBs’ business impact, priorities, and technological maturity. While there is a definite market appetite for cloud-based solutions, the study found respondents rate a wide range of other emerging technologies as higher priorities in the next one to two years. SMBs surveyed ranked an omnichannel strategy as having the most immediate impact on business, with 51.4% desiring a solution that delivered a connected customer journey across both voice and digital channels. This is followed by accessibility and mobility solutions and applications of artificial intelligence (AI) such as machine learning and digital assistants. Gwilym Funnell, Managing Director of Genesys Australia and New Zealand, shared why it’s vital for SMBs to prioritise transitioning to the cloud. “SMBs often list legacy infrastructure, integration complexities and high cost as the biggest hindrances in allowing them to modernise their customer service delivery with digital channels, chat and voice bots, automation and more. With a modern cloud platform as the foundation of their customer experience strategy, SMBs will have the infrastructure needed to rapidly access new technologies and benefit from an expedited speed-to-market without the need for massive upfront investment and significant in-house IT resources. “Choosing a partner like Genesys with a proven cloud-based customer experience platform packed with capabilities, like omnichannel, artificial intelligence and analytics, enables SMBs to compete with even the largest organisations. It also ensures smaller businesses can deploy new technology quickly, helping to reduce costs overall and realise tangible value almost immediately,” said Mr Funnell. Key focus on customer lifetime value and employee engagement The study also showed one in three SMBs put Customer Lifetime Value (CLV) ahead of customer satisfaction and customer loyalty, indicating greater market maturity. This is followed by better employee engagement and satisfaction. However, despite the buzz surrounding new digital capabilities and the fact that 60% of respondents agree that a solid customer service strategy is indispensable to gaining a competitive advantage, the study showed SMBs in Asia-Pacific are cautious in their approach. Over 52.3% of respondents believe that digital disruptions occurring across industries would only have minimal impact on their customer engagement strategy. With the exception of Australia, New Zealand and India, SMBs in most of the 13 countries polled shared a similar perspective. Funnell commented on SMBs more cautious approach to adopting digital in the Australia and New Zealand (ANZ) region, “SMBs in the Asia-Pacific region tend to have a wait-and-see attitude towards implementing new technologies for customer interactions due to often constrained technical resources and budget. This disconnect is limiting SMBs’ ability to stay ahead of their customers’ expectations and differentiate from competitors. With our proven migration path to the cloud, Genesys has made it easy and fast for SMBs to propel their customer experience forward by accessing new technologies that enable them to produce the business results that count the most, like increased revenue, sales and customer satisfaction,” said Mr Funnell. Learn more about insights from the survey and how SMBs can transform their customer experience strategy by leveraging the cloud, digital channels and AI in a webinar on Thursday 14th March at 2:30pm AEDT. Register now. Impact Of ALP Tax Change Proposals By Aged Care, Estate Planning and Private Wealth Management Accountant Financial Expert Thomas Mousa of TLK Partners In Sydney 2019-02-24T22:00:01Z impact-of-alp-tax-change-proposals-by-aged-care-estate-planning-and-private-wealth-management-accountant-financial-expert-thomas-mousa-of-tlk-partners-in-sydney Impact ALP Tax Change Proposals The impact on retirees of Labor’s proposed removal of franking credits for superannuation funds, reduction in capital gains tax discount and the removal of negative gearing In a crackdown on what it views as an unsustainable advantage for high-income earners, the Australian Labor Party will introduce reforms to tax laws on 1 July 2019 if wins the next federal election. These reforms, which include the removal of franking credits and a reduction in the capital gains tax discount, will affect about 8% of taxpayers and about 200 000 self-managed super funds. It is already sparking protest from groups disproportionally affected by the changes, most notably wealthy retirees and the super lobby. Removing franking credits Australia’s dividend imputation system allows investors to claim a tax benefit, a much-valued and relied-upon boost to their total return. This is particularly relevant for retirees, as it supports retirement spending increases of up to 6% or the equivalent of a higher balance at retirement by 8%-9%. Allowed to transfer their superannuation into a retirement savings account, tax-free up to a balance of $1.6 million, imputation credits increase the after-tax value of a fully-franked dividend by 42.8%. The proposed Labor reforms could potentially end, or at least limit, access to imputation credits for Australian retirees. Dividend imputation has existed since 1987, but refunds on excess franking credits only started in 2001, at a cost of $550 million. It has subsequently increased to more than $5 billion a year, an amount the ALP believes is excessive and detrimental to the average Australian. Introduced by Keating in 1987, dividend imputation prevents investors being double taxed, once at the company level and again at the individual level. The Howard government then enhanced the scheme by allowing individuals and super funds to claim cash refunds for any excess imputation credits not used to offset their tax liabilities. Labor intends to return to the system introduced by Paul Keating. Critics view the dividend imputation system as favouring domestic companies and shareholders and as too generous compared to other countries. However, tinkering with the taxation of super yet again after 2017’s tax reforms, could be having a negative impact on client confidence and the stability of the system. It could also impact Australian businesses, according to Thomas Mousa, Business Services Partner at TLK Partners, as these cash refunds incentivise people to invest locally. “Ending them could see super and self-managed super funds pulling their investment from Aussie companies in favour of better returns elsewhere.” The impact that restricting access to franking credits would have on retirees is probably underestimated, Mr Mousa adds. “It is likely some people will have to re-prioritise their retirement goals or accept a lower quality of life in retirement due to lower income from their investment portfolio. Professional advice on how to minimise potential income loss is critical.” Reduction in capital gains tax and negative gearing Claiming current concessions are stacked in favour of the wealthy and not supportive of investment in new housing, the Labor Party has updated its policy on negative gearing and capital gains concessions. The key components of the ALP’s policy are a proposal to limit negative gearing to new housing and reduce the capital gains tax discount from its current 50% rate down to 25%. Investments made before the implementation date or by superannuation funds, and assets of small business owners, are exempt from this change. As it stands, capital gains can be offset against previously incurred but unused capital losses and against losses incurred in a particular fiscal year. Individuals and trusts are also entitled to a 50% discount on the capital gain amount providing they have held the asset for more than year. Negative gearing is when an investment property’s net rental income (after deducting expenses) is less than the interest on the borrowed funds. While common for property investing, negative gearing can also be used for other financial instruments such as shares and bonds. The loss is claimed as a tax deduction against other income. On face value, the policy seems advantageous to mature investors who may have a combination of positively and negatively geared properties, whereas most working Australians with one negative geared property will miss out. Surveys indicate that about half of Australians are worried about their finances, yet the vast majority has never received any professional advice. “If you are concerned about the impact changing tax laws might have on your investments and retirement income, seek help,” Mousa urges. “Understanding what you’re up against is the first step in making the right financial decisions.” Thomas Mousa is a partner at TLK Partners, a company that takes care of the wealth management and accounting needs of ordinary folk, small and medium businesses, and high value individuals. TLK Partners, Chartered Accountants and Wealth Management Company website, or call (02) 8090 4324. This material is of a general nature only, it does not take into consideration your financial circumstances, needs or objectives. Before making any decision based on this content, you should assess your own circumstances, seek professional advice or contact our office to be directed to the appropriate professional. Whilst all care has been taken in presenting the material neither TLK Partners or its associated entities guarantee that the material is free of error and, the information may have changed since being published. Syndicated by Baxton Media. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018-1 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Survey Reveals Digital Twins Are Entering Mainstream Use 2019-02-20T09:30:39Z gartner-survey-reveals-digital-twins-are-entering-mainstream-use STAMFORD, Conn., February 20, 2019 — Thirteen percent of organizations implementing Internet of Things (IoT) projects already use digital twins, while 62 percent are either in the process of establishing digital twin use or plan to do so, according to a recent IoT implementation survey* by Gartner, Inc. Gartner defines a digital twin as a software design pattern that represents a physical object with the objective of understanding the asset’s state, responding to changes, improving business operations and adding value. “The results — especially when compared with past surveys — show that digital twins are slowly entering mainstream use,” said Benoit Lheureux, research vice president at Gartner. “We predicted that by 2022, over two-thirds of companies that have implemented IoT will have deployed at least one digital twin in production. We might actually reach that number within a year.” While only 13 percent of respondents claim to already use digital twins, 62 percent are either in the process of establishing the technology or plan to do so in the next year. This rapid growth in adoption is due to extensive marketing and education by technology vendors, but also because digital twins are delivering business value and have become part of enterprise IoT and digital strategies. “We see digital twin adoption in all kinds of organizations. However, manufacturers of IoT-connected products are the most progressive, as the opportunity to differentiate their product and establish new service and revenue streams is a clear business driver,” Mr. Lheureux added. Digital Twins Serve Many Masters A key factor for enterprises implementing IoT is that their digital twins serve different constituencies inside and outside the enterprise. Fifty-four percent of respondents reported that while most of their digital twins serve only one constituency, sometimes their digital twins served multiple; nearly a third stated that either most or all their digital twins served multiple constituencies. For example, the constituencies of a connected car digital twin can include the manufacturer, a customer service provider and the insurance company, each with a need for different IoT data. When asked for examples of digital twin constituencies, replies varied widely, ranging from internal IoT data consumers, such as employees or security over commercial partners to technology providers. “These findings show that digital twins serve a wide range of business objectives,” said Mr. Lheureux. “Designers of digital twins should keep in mind that they will probably need to accommodate multiple data consumers and provide appropriate data access points.” Digital Twins Are Often Integrated With Each Other When an organization has multiple digital twins deployed, it might make sense to integrate them. For example, in a power plant with IoT-connected industrial valves, pumps and generators, there is a role for digital twins for each piece of equipment, as well as a composite digital twin, which aggregates IoT data across the equipment to analyze overall operations. Despite this setup being very complex, 61 percent of companies that have implemented digital twins have already integrated at least one pair of digital twins with each other, and even more — 74 percent of organizations that have not yet integrated digital twins — will do so in the next five years. However, this result also means that 39 percent of respondents have not yet integrated any digital twins; of those, 26 percent still do not plan to do so in five years. “What we see here is that digital twins are increasingly deployed in conjunction with other digital twins for related assets or equipment,” said Mr. Lheureux. “However, true integration is still relatively complicated and requires high-order integration and information management skills. The ability of to integrate digital twins with each other will be a differentiating factor in the future, as physical assets and equipment evolve.” Gartner clients can get more information from “Survey Analysis: Digital Twins Are Poised for Proliferation.” More information on the top technology trends for digital business can found on the Gartner Trends & Prediction Insight Hub. Learn more about the top trends to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. *For Editors Results presented are based on a Gartner study of IoT implementation conducted July 2018 through August 2018. The research was conducted online among 599 respondents in six countries: China, Germany, India, Japan, the U.K. and the U.S. Participating organizations were required to have an annual revenue of greater than $50 million with plans to deploy at least one-use case of IoT — no later than 2019. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com.