The PRWIRE Press Releases https:// 2020-06-01T05:37:44Z Justice is served! ThreeBestRated.com.au wins a significant UDRP case challenging their Aussie Domain 2020-06-01T05:37:44Z justice-is-served-threebestrated-com-au-wins-a-significant-udrp-case-challenging-their-aussie-domain WIPO's Landmark judgment in a UDRP case gives Three Best Rated® the authority to secure its Aussie domain (https://www.threebestrated.com.au/), which came under dispute a couple of months ago. Three Best Rated.com.au Vs Three Best Rated Pty Ltd, Australia Since the Names of the companies is itself under dispute and both sound similar, to avoid further confusion, let's call Three Best Rated Pty Ltd, Australia as the complainant, and ThreeBestRated.com.au as the respondent. The complainant, a new Australian company, which came into existence on October 3, 2019, in a notorious motive, tried to snatch the trade and goodwill of the respondent ("ThreeBestRated.com.au") by incorporating their phrase "Three Best Rated" and its Australian domain “.com.au”. The complainant has also lodged a complaint to WIPO Arbitration and Mediation Center challenging Three Best Rated.com.au Australian domain on March 23, 2020. For the respondent, an authentic multinational ranking site, the complaint came as a combination of surprise and shock. It is not a mere dispute on the domain name but a grave infringement of their intellectual property rights and reputation. ThreeBestRated.com.au, registered with GoDaddy.com, LLC, is the domain that has come under the dispute. The respondent had been rendering its services in Australia as a reputed independent rating site that lists the top 3 local businesses, professionals, restaurants, and health care providers in any given location since 2017 through the same domain. The respondent has decided to fight back to claim its domain status. In a heartwarming move, the respondent is represented by Baxter Patent Attorneys Pty. Ltd. The Baxter Patent Attorney is one of the three best rated® patent attorneys in Sydney, Australia, listed on the respondent’s site. The WIPO's Arbitration and Mediation Center has appointed an Administrative panel to look into this dispute. As arguments from the complainant and the respondent came into the foray, the respondent has successfully testified with the concrete evidence to prove their domain ownership and seniority in holding the domain name. Eventually, further arguments verifying the legitimacy of the respondent have significantly destroyed the odds. Apparently, the sole panelist declared judgment in favor of the respondent (Three Best Rated.com.au). The complainant is declared guilty of involvement in Reverse Domain Name Hijacking and Bad faith. Truth and Justice are Immutable. Truth triumphed in the battle fought by the respondent in claiming their domain ownership. The judgment pronounced by the WIPO's Administrative panel is a testament to the respondent's invincibility in terms of their business legitimacy and indigenous domain sovereignty. Three Best Rated.com.au expresses its gratitude to Baxter Patent Attorneys Pty. Ltd and its clientele for their support during this ordeal. Amidst the vicious companies such as the complainant, who are trying to steal the identity and trade of a reputed business, The respondent, ThreeBestRated.com.au, unflinchingly functions with honesty to provide its authentic service to help the citizens of Australia on a day to day basis. MCBI Learning and Development Releases New Series of Live Short workshops to upskill the emerging workforce. 2020-06-01T04:28:55Z mcbi-learning-and-development-releases-new-series-of-live-short-workshops-to-upskill-the-emerging-workforce June 1st 2020 (Adelaide, South Australia) — MCBI Learning and Development, a local provider of innovative global learning and development solutions for high-performing organizations, announces a new series of live short-format live digital workshops to teach the crucial skills that individuals need to compete in today’s competitive workforce. As a result of COVID the organisation has rapidly transformed the learning solutions and now offers live online workshops with skilled facilitators.  This format has proven to be a huge hit with ASEAN corporates and individuals alike. The sessions are conducted at a time so as to allow the Asian market to join in and learn from Australian businesses and vice versa. Ideal for individual learners or for organizations seeking new innovative learning and development courses for its employees, MCBI Learning and Development’s live two-hour workshops are now open for registration on a variety of topics suitable for English-language learners worldwide.   “At MCBI Learning and Development, we are proud to be the first-ever block-chain enabled learning provider to offer live, micro-format workshops at such a high caliber of quality and engagement level, and at a price that is accessible for so many people from around the world to experience,” said Marina Pullin, Managing Director of MCBI Learning and Development.   These new micro-workshops are specifically designed to meet the current skill needs of the global workforce who seek immediate and rapid opportunities to acquire in-demand skills. Following each micro-workshop, learners receive a validated record of their skill development rather than a simple record of attendance. This independent certification allows learners to effectively showcase their skill-sets among global employers and set themselves apart from the competition. For businesses interested in their staff's well being and resiliency, the online sessions are proving to be the antidote for isolation and focus.  The live workshop topics include a vast array of business building topics including How to have challenging communication, Adaptive Leadership, Developing a Growth Mindset, Process Mapping, Negotiation 101, Digital Architecture, Communication Skills for the Virtual Team and much more. Pricing per workshop begins at $59.95 AUD.   For more information and to register to improve your professional performance, visit www.mcbi.com.au. African Bank Limited adopts award-winning RegTech Arctic Intelligence’s solution, AML Accelerate 2020-06-01T04:03:06Z african-bank-limited-adopts-award-winning-regtech-arctic-intelligence-s-solution-aml-accelerate African Bank Limited invests in Arctic Intelligence’s software, AML Accelerate, to enable seamless completion of Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) enterprise risk assessments. AML Accelerate is a guided anti-money laundering and counter terrorism solution that digitises the enterprise risk assessment process. The output enables African Bank to measure overall financial crime risks and ensure their AML program is proportionate to the level of risk. The solution also ensures the risk assessment and program is in line with the latest guidance from regulators with explainable and defendable results. The software is designed and developed by Arctic Intelligence, global RegTech firm headquartered in Australia. African Bank recognised that the risk-based principle is at the heart of AML legislation worldwide and after significantly researching AML software and solutions globally, decided to procure Arctic Intelligence’s AML Accelerate technology. ‘The solution met our predefined requirements to align with industry best practice, international standards and enable conducting of end-to-end AML risk assessment, capturing of data, electronic record keeping, version control and visualisation of outcomes or reports’ says Lawrence Muravha, Group Head of Financial Crime Department.   Arctic Intelligence’s AML risk assessment technology solution will guide African Bank through a risk-based approach that provides a regulator-ready repository of necessary enterprise risk assessment evidence.   Roy Melnick, MD of Financial Crime Risk Management Consultants and Arctic Intelligence Africa Business Partner says, ‘I would like to congratulate African Bank in taking this important step as the inaugural Africa client for Arctic Intelligence and the AML Accelerate solution. The solution will not only assist them to address financial crime risk and compliance requirements, but also sends a firm message to those involved in illegal activities that Africa Bank is not sparing any effort in safeguarding their organisation’.   Lawrence Muravha, Group Head of Financial Crime Department says, ‘African Bank is very excited with this partnership and we look forward to a long-lasting relationship’.   UFAA calls for boycott of the FASEA Exam 2020-06-01T03:36:07Z ufaa-calls-for-boycott-of-the-fasea-exam While the Australian Prime Minister calls for urgently needed post pandemic nation building that includes reforms to taxation, housing construction, deregulation and an end to ‘mindless tribalism’ he has overlooked financial services.  In particular, the need to remedy two decades of failure that has impacted advisers and consumers alike said United Financial Advisers Association (UFAA) Chairman and spokesperson Mr Alex Vagliviello.  Commenting further Alex Vagliviello took particular aim at FASEA and the federal government’s education and ongoing professionalism reforms for being draconian, harsh and impractical.  “Whilst there’s no denying that the reform that commenced in 2001 was needed, the entire blame for the industry’s failures has been directed at the advisory sector and financial advisers burdened with an unending avalanche of compliance and administrative requirements”.   “The findings of the Hayne Royal Commission into the deplorable behaviour (primarily by the major institutions) towards consumers was yet another example of the government remedying the situation by making advisers the scapegoats.   “Enough is enough” affirmed Alex Vagliviello.   Industry reform has been nothing short of regulatory overreach and its legacy – - Unnecessarily complex and in large parts unclear - Forced advice businesses to close and practitioners to exit with an estimated 25,000 admin / support staff and paraplanner job losses - Put an end to affordable advice  - Legislated and enshrined an unlevel playing field - Estimated $700m to implement and a further $350m in annual compliance costs   “Advisers are in favour of a strong respected sector comprised of highly skilled and appreciated practitioners that attracts a steady stream of graduate entrants seeking career and self-employment opportunities”, added Alex Vagliviello.   “But over the past 20 years the actions of government from both persuasions has resulted in tribalistic outcomes that have benefitted the few i.e. large banks, fund managers, insurers and industry funds.    “All to the detriment of advisers, their businesses and staff.   “But worst of all, it has been the consumer that has been treated with utter contempt and disregard regardless of whichever government was in power at the time”.   Alex Vagliviello cites the FASEA exam as the reform that UFAA members have called out as the much-needed line in the sand.   While on the surface, FASEA’s values, purpose and need for the exam may appear noble – however the reality is far different.  This is because the FASEA exam is completely opaque non-transparent in application and meaningless as an academic industry entry requirement.   Further, it does not bestow an industry accreditation on passing or as a reference to assist consumers understand or appreciate an individual adviser’s competency.   Insultingly, it doesn’t even count towards an adviser’s annual Continual Professional Development requirement despite the amount of time this exercise entails.  Yet failure to pass the exam will end an adviser’s business putting an end to their livelihood regardless of years of practice and experience.   It is for this reason that the UFAA being sympathetic and supportive of its adviser members is now calling for a boycott of the exam and seeking a practical alternative that is both honest, transparent and filled with integrity said Alex Vagliviello.   “Regardless of the narrative put forward by the LNP or Labor, FASEA and the industry is confused and in disarray while over-regulated to the point where it is on the verge of collapse”, said Alex Vagliviello.     “Overcome by reform fatigue, advisers are leaving the industry in record numbers with those remaining under severe strain as their businesses cope with a never-ending deluge of administrative and compliance demands.   “In this sense, the sector finds itself unique in that these confusing compliance demands, when compared to other similar industries, is dissuading new entrants considering a career in financial services.   Alex Vagliviello concluded referencing the PM’s call to end ‘mindless tribalism’ and said “There is an epic financial calamity on the horizon for the nation not seen since the Great Depression.    “More than ever before Australians need access to the services of financial advisers to guide them on their journeys back to financial well-being.  However, financial advice must be affordable and accessible – hence the UFAA call to the PM for vision and leadership to address the industry’s severe failings and ensure the long-term viability of advisory businesses and the vital services they provide”.     ENDS      Issued by United Financial Advisers Association                       www.ufaa.asn.au                Media enquiries:      Mr Joe Perri, Joe Perri & Associates Mobile: +61 412 112 545    Email:  jperri@joeperri.com.au Keep them closed 2020-05-30T04:50:22Z keep-them-closed The Editor Dear Editor, Frigid temperatures and cramped conditions have made meat-processing plants COVID-19 hotspots. Cedar Meats in Melbourne was recently closed down for a month after it recorded 111 cases of the disease. Meanwhile, Queensland’s Dinmore beef processing plant has closed for a week, citing market volatility and a shortage of victims to kill. The slaughterhouse normally kills about 13,700 cows per week. Isn't it time now to shut down each and every one of these facilities – and filthy, rotten factory farms too? As long as they remain open, tens of thousands of animals will be killed and workers, their families and the whole community will be put at increased risk of contracting the coronavirus. No one needs meat. In fact, the consumption of animal flesh is linked to a host of health problems that are among the leading causes of death, including heart disease, cancer, strokes, high blood pressure, diabetes, and obesity. For the sake of animals, workers, and the public, let's close these dangerous facilities. And then let's keep them closed after lockdown by choosing vegan meals, for which no one had to die. Sincerely, Mimi Bekhechi Campaigns Adviser PETA Australia PO Box 20308, World Square Sydney NSW 2002 (08) 8556 5828 mimib@peta.org.au Shelley Beeston joins Groworx as the new Associate Director for Customer Experience 2020-05-29T05:00:08Z shelley-beeston-joins-groworx-as-the-new-associate-director-for-customer-experience     Groworx, an exciting global consulting and outsourcing firm, is taking its Customer Experience capabilities to the next level with the addition of Shelley Beeston, their new Associate Director for Customer Experience. Shelley will lead client engagement teams to further enhance the strategic and delivery leadership capability in the region.   Shelley Beeston is a strategic and innovative thought leader in customer experience, digital transformation and digital product service design and delivery. She has over 19 years experience across a number of industries & countries within senior management and principal consulting roles.   Shelley will be spearheading Groworx’s newly launched “CX in Action”. This new service aims to help organisations design and connect their organisational CX and Digital strategies and then drive them into action.    Groworx Co-Founder & CEO, Dan Sandiford said:  “I’ve worked with Shelley for many years and admire her values-driven approach and passion for linking strategic creativity to operational execution. Shelley’s thought leadership and experience will combine our enhanced CX in Action capability with Groworx’s broader Technology and Contact Centre solutions. Together, these capabilities provide a single place for businesses to think and deliver the entire customer experience. For me, it’s putting the entire customer at the centre of our mission to help organisations and communities achieve their potential.” “I’ve worked with Shelley for many years and admire her values-driven approach and passion for linking strategic creativity to operational execution. Shelley’s thought leadership and experience will combine our enhanced CX in Action capability with Groworx’s broader Technology and Contact Centre solutions. Together, these capabilities provide a single place for businesses to think and deliver the entire customer experience. For me, it’s putting the entire customer at the centre of our mission to help organisations and communities achieve their potential.”   According to Shelley, with the current crisis, organisations are rapidly adapting how they service their customers. For many retail businesses, this could mean investing much more into digital channels to support the surge of demand as customers have been forced from retail channels to online-only channels. While for essential services, this could mean designing the physical environment to ensure the safety of staff and customers, as well as relating to each other in a more empathetic and engaging way.    Under Shelley’s lead, Groworx CX in Action helps these businesses quickly and effectively design and implement these changes in a measured way for lasting impact.     In regards to Shelley’s decision to join Groworx, she said: “I wanted to join a company that wasn’t just modern. It had to be a business with a conscience that cared about its people and worked to make a difference in society. GroWorx is one of those companies and I am excited to be part of the team.”   Her passion has always been about the human experience and why we do what we do. What she loves most is helping people and organisations see what great looks like and helping them work towards that.   With Shelley taking the lead on Customer Experience Strategy, Groworx is enhancing its world-class solutions for clients that will enable them to increase revenue, improve both customer and employee experience, while enjoying the cost advantages of offshore delivery centres.   About Groworx Launched in 2018, Groworx builds and operates modern technology platforms and outsourced customer engagement centres for Australian organisations. Groworx leverages its strong presence in Australia and the Philippines to operate multidisciplinary customer engagement centres across a range of customer sales, support and technology operations as well as general back-office administration. To learn more, send an email to info@groworx.com.au or visit the Groworx website.Groworx helps organisations thrive in the modern world using its unique blend of consulting and global outsourcing solutions. We connect the digital and the human in all of our technology and business solutions. We combine advanced technologies with the latest ways of working approaches and offshore teams to cut down costs. Whether it's co-creating the next digital product sensation, transforming your Customer Experience capability, or wanting to grow your business with our digital marketing solutions, we build, operate and grow businesses that co-create innovation, create customers for life and help scale the truly modern business.   Bartercard Explain How Trade Dollars Can Benefit Your Business 2020-05-29T02:48:03Z bartercard-explain-how-trade-dollars-can-benefit-your-business Given the current situation, Bartercard feel it is important to explain the huge benefits to your business of maximising cash flow, by buying and selling using Trade Dollars, and want to remind you of the different ways to use your Trade Dollars to maximise the benefits and grow your business. They also wish to point out the interest-free line of credit that is offered to all members which could be a real win for many businesses.    Maximising cash flow, retaining customers and keeping stock moving are important elements of all businesses. That’s where Bartercard comes in. Buying and selling using Trade Dollars offers advantages to business owners, across several key areas, treating Trade Dollars as a supplement to a cash-paying business. Bartercard gives members complete control over which products and services they sell through the network. When you add Bartercard to your business, you essentially allow other members to utilise your goods and services with Trade Dollars, which can help create new business, customer loyalty and increase profits.  You can use Trade Dollars to convert downtime (such as during the COVID-19 lockdown) and spare capacity into new revenue by utilising inventory, equipment, and employees. Businesses also have the ability to sell excess stock or slow-moving inventory, without the need to discount heavily. Members receive Trade Dollars as payment, which they can then spend on other goods and services within the Bartercard community.  Again, keeping good staff members during this time is very important, so use your Trade Dollars as employee bonuses, incentive schemes or gifts. Similarly, through referrals and word-of-mouth marketing, members have an advantage over their competitors, as every time a Trade Dollar member spends, it will come back to them in the form of new business from another member’s business.  As we are all experiencing reduced cash flow during the COVID-19 lockdown, use your  Trade Dollars like a credit card or bank account, using electronic currency instead of cash so you can continue to make purchases even when cash flow has slowed. Trade Dollars can be transacted via EFTPOS, online over the phone, using an app like the Bartercard App, or by transaction vouchers.  Bartercard can open up your business to new customer markets, improve cash flow, reduce business expenses and clear idle and excess stock without having to discount. It’s easy to use and acts no differently to a normal bank account or line of credit.  You can find out more about how Bartercard can work for your business by downloading their free eBook, ‘How to Use Bartercard to Grow Your Business’, and for  more information on Bartercard business benefits, Bartercard mobile apps, increasing customer retention and Bartercard marketplace please go to www.bartercard.co.nz . Bitglass reports 84% of organisations will go on supporting work from home, but most aren’t secure 2020-05-28T00:22:44Z bitglass-reports-84-of-organisations-will-go-on-supporting-work-from-home-but-most-arent-secure SYDNEY, May 28. Bitglass, the next-gen cloud security company, has released its 2020 Remote Work Report, which analyses how organisations have adjusted to support remote workers amidst the COVID-19 pandemic. Bitglass partnered with a leading cyber security community and surveyed IT professionals to understand how prepared their businesses are for the sudden shift, what actions they are taking in cyber security, and what their top security concerns are now. Currently organisations are struggling to adjust to the new normal. 41% have not taken any steps to expand secure access for the remote workforce, while 50% are citing proper equipment as the biggest impediment to doing so. Consequently, 65% of organisations now enable personal devices to access managed applications. Asked what their organisations are primarily concerned with securing while employees work remotely, 65% of respondents said securing network access. This was followed by securing access to SaaS apps like Slack (55%) and bring your own device/personal devices (55%). For the most concerning threat vectors for remote work, respondents cited malware (72%) and unauthorised user access (59%). “This research indicates that many organisations are not implementing the security measures necessary to protect their data in the current business environment,” said Anurag Kahol, CTO of Bitglass. “For example, while respondents said the pandemic has accelerated the migration of user workflows and applications to the cloud, most are not employing cloud security solutions like single sign-on (SSO), data loss prevention, zero trust network access, or cloud access security brokers. “On top of that, 84% of organisations reported that they are likely to continue to support remote work capabilities even after stay at home orders are lifted. To do this safely, they must prioritise securing data in any app, any device, anywhere in the world.” Key findings include: Malware is the most concerning threat vector, with 72% of respondents citing it as their top concern. From a remote work perspective, the application types that organisations are most concerned about securing include file sharing (68%), web applications (47%), and video conferencing (45%). At 77%, anti-malware is the most-used tool to secure remote work. However, this and other tools like single sign-on (45%), data loss prevention (18%), and user and entity behaviour analytics (11%) are still not deployed widely enough. 63% of respondents said that remote work was likely to impact their compliance with regulatory mandates; 50% named GDPR, specifically. To see all of the findings, download the full report here: https://pages.bitglass.com/CD-FY20Q2-RemoteWorkforceReport_LP.html?&utm_source=pr About Bitglass Bitglass, the Next-Gen Cloud Security company, is based in Silicon Valley with offices worldwide. The company's cloud security solutions deliver zero-day, agentless, data and threat protection for any app, any device, anywhere. Bitglass is backed by Tier 1 investors and was founded in 2013 by a team of industry veterans with a proven track record of innovation and execution. Contact David Shephard Bitglass ANZ dshephard@bitglass.com Manage Pandemic Risks with The Covid-19 Risk Assessment Module 2020-05-27T04:09:10Z manage-pandemic-risks-with-the-covid-19-risk-assessment-module The purpose of the COVID-19 Reporting Module is to allow people to report either a suspicion of or actual COVID-19 illness. It is designed to facilitate effective communications to HR and provide advice to affected individuals based on government guidelines. How does it work? Risks can be assessed by category eg health, financial, legal, and reputational. Once identified, risks are evaluated through risk rating. Control strategies are then evaluated and corrective actions assigned. Viking Analytics provides a visual guide to your overall Covid-19 Risk Assessment Compare initial and residual risk ratings by category View risk assessments by status, assigned persons, and category. View actions assigned, completed and outstanding risk assessments by status, category and assigned persons. Join a Webinar on June 2nd, watch a short video or request a quote https://myosh.com/modules/covid-19-risk-assessments/ Radware helps HT Media protect its news and photographic archives from attacks 2020-05-27T00:30:37Z radware-helps-ht-media-protect-its-news-and-photographic-archives-from-attacks SYDNEY, May 27, 2020 —Radware® (NASDAQ: RDWR), a leading provider of cyber security and application delivery solutions, today announced that HT Media selected Radware’s Attack Mitigation Solution to protect the data centres that house its archive of news and photographs, and added cloud DDoS protection to its on premise DDoS protection. Founded in 1924 with its flagship newspaper inaugurated by Mahatma Gandhi, HT Media (BSE, NSE) has more than 3.7 million readers across India. It’s flagship property, Hindusian Times reaches around 950,000 readers. The company also owns other successful properties like Livemint.com, Desimartini.com, HTCampus.com and Shine.com. It depended on a combination of on-prem and ISP based Cloud Distributed Denial of Service (DDoS) protection for its data centres, where it housed many of its legacy systems as well as its archived content. The media company began to see a steady increase in the frequency and volume of attacks and turned to Radware for help. It needed a hybrid DDoS solution that combined on-prem and cloud DDoS protection more effectively than its existing set up. Radware’s hybrid DDoS solution integrates always-on detection and mitigation (on-premise and cloud) with cloud-based volumetric DDoS attack prevention, scrubbing, and 24-7 emergency support. Combining on-premise with cloud solutions, takes advantage of the low latency and advanced functionality of Radware’s appliances with the scalability and multi-terabit capacity of its cloud-scrubbing service. Once Radware put a proof-of-concept in place for HT Media, the solution began immediately and efficiently blocking the attacks. “Radware’s automatic policy adjustments made the system easy to deploy compared to other systems,” said Rajiv Mishra. Group CIO for HT Media. “The Radware solution was incredibly fast at mitigation. It was able to instantly block zero-day attacks as they occurred.” “We are proud to protect HT Media’s history and legacy,” said Anna Convery-Pelletier, Radware’s Chief Marketing Officer. “Our market-leading data centre security allows companies like HT Media to automatically detect and mitigate even the most complex DDoS attacks.”About RadwareRadware® (NASDAQ: RDWR), is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centres. Its award-winning solutions portfolio secures the digital experience by providing infrastructure, application, and corporate IT protection and availability services to enterprises globally. Radware’s solutions empower more than 12,500 enterprise and carrier customers worldwide to adapt to market challenges quickly, maintain business continuity and achieve maximum productivity while keeping costs down. For more information, please visit www.radware.com.Radware encourages you to join our community and follow us on: Facebook, LinkedIn, Radware Blog, Twitter, YouTube, Radware Mobile for iOS and Android, and our security centre DDoSWarriors.com that provides a comprehensive analysis on DDoS attack tools, trends and threats.Media ContactDeborah SzajngartenRadware1-201-785-3206deborah.szajngarten@radware.com RiseXperience - A New Digital Contact Centre Solution 2020-05-26T02:36:48Z risexperience-a-new-digital-contact-centre-solution [Melbourne, 26th May 2020]: In an Australian market-first release, Rise.CX is today announcing the launch of RiseXperience, a new Digital Contact Centre Solution integrated directly with Amazon Connect. RiseXperience is a feature-rich, omni-channel CX platform natively built on AWS, and offers a new way for organisations to connect with their customers. ‘We’re the first movers launching this technology in Australia – a digital contact centre solution living on Amazon Connect and AWS, and completely integration-ready with any tech ecosystem, out-of-the- box. With powerful omni-channel and analytics capabilities inbuilt, it’s the fastest way for organisations to adapt their business,’ says Guy Elliott, industry veteran and co-founder of Rise.CX. Josie Willis, Managing Director and fellow co-founder of Rise.CX, agrees. ‘As an Australian startup, we really wanted to create something different in the industry, that was focused on people. Any change – no matter how brilliant – generates anxiety. What’s special about RiseXperience is we not only have a robust technology solution that’s unique in the market, but also a proprietary delivery approach that focuses on readying people and culture for this adoption.’ Features and benefits of the RiseXperience platform include: A full-featured on-demand Digital Contact Centre, with powerful omni-channel and analytics capabilities Native built on Amazon Connect and AWS Cloud infrastructure A robust and highly usable inbound IVR and CTI Solution Per-minute, consumptive billing model with no minimum commitments A proprietary change and implementation methodology that up-skills teams and supports adoption. For further information, please visit https://rise.cx/ to find out more about RiseXperience. About Rise.CX: Founded in 2018, Rise.CX is one of Australia’s largest customer experience professional service providers. Rise.CX seeks to change the way organisations in Australia connect and engage with their customers and teams – and provides the tools, technology and support needed to do so.  Brisbane PropTech Startup Adds Value for Buyers, Sellers and Investors 2020-05-25T22:33:35Z brisbane-proptech-startup-adds-value-for-buyers-sellers-and-investors Brisbane, AUSTRALIA, 26 May 2020 – PropTech startup TrueMarket wants to take the guesswork out of property transactions for buyers, sellers and investors by making professional e-valuations a mainstream consumer service. The company offers customised online property assessments completed by fully qualified valuation experts. Informed by property-specific metrics and market research, the e-valuation reports provide objective sale price assessments, rental estimates, sales comparisons and risk profiling.   TrueMarket valuers use a range of online and mobile technologies, including user video uploads, digital imagery, verified house/unit plans and satellite mapping to complete virtual property viewings. These innovations allow the e-valuations to be based on a visual inspection of customers’ properties while expediting the assessment process and significantly reducing report costs. The e-valuations are designed to assist clients with property negotiations and sales decisions. From an investor standpoint, the reports are also suitable for capital gains tax assessments and self-managed super fund reporting requirements.   Company director Julian Chapman developed the concept after working in the property valuation industry for more than fifteen years. ‘I was completing these property reports for banks, who relied on our assessments for their own due diligence and thought that they could also be a useful information resource for buyers and sellers in pre-contractual negotiations’. He says that after many conversations with friends and associates, the market demand for the service was clear. ‘Prior to TrueMarket, if a consumer wanted to obtain property price information, they either had to rely on the word of a real estate agent or use generic online appraisal tools, which lack any real accuracy or reliability.’ Alternatively, ordering a formal property valuation was expensive and time-consuming. This is where Mr Chapman saw an opportunity to transform the service and make it appealing to consumers. He says the focus of TrueMarket is to ‘provide fast, low-cost property assessments that are accurate, informative and objective.’ Delivering on this goal, the company offer their e-valuations for just $149 and strive for same-day report delivery.   Whilst the service is currently only available in the Greater Brisbane region, the company’s mission is to provide greater transparency in real estate dealings across Australia. Accordingly, TrueMarket is planning to expand to other regional centres and capital cities as demand grows. Head to www.truemarket.com.au for more information about the service and to download a sample report.   Media Contact Julian Chapman 0404 730 040 julian@truemarket.com.au www.truemarket.com.au Can You Direct Your Employees to Download the COVIDSafe App? 2020-05-25T10:40:48Z can-you-direct-your-employees-to-download-the-covidsafe-app As organisations grapple with the various challenges presented by COVID-19, employers are being reminded that they cannot legally direct employees to download the COVIDSae mobile app. The controversial COVIDSafe app is part of the federal government’s initiative to slow the spread of coronavirus and is marketed as a key tool in protecting users, their family and friends, as well as means to “save the lives of other Australians.” The purpose of the app is to alert users when they have been in contact with someone who is COVID-19 positive. From a workplace safety perspective, it could be used to quickly determine which workers, or customers, have been put at risk. And as many workplaces begin to reopen, some employers are undoubtedly wondering whether they have the ability to direct their employees to download COVIDSafe in the name of workplace safety. The short answer is no. The fact is that the app is not mandatory and requiring a person to download it is prohibited at law. And the penalties for a breach are significant – a maximum of five years imprisonment or 300 penalty units ($63,000), or potentially both. The Biosecurity (Human Biosecurity Emergency) (Human Coronavirus with Pandemic Potential) (Emergency Requirements—Public Health Contact Information) Determination 2020 (Determination) makes it clear that a ‘Person’ (which includes an employer) cannot require anyone (including employees) to: download COVIDSafe; or have COVIDSafe in operation on a mobile telecommunications device; or consent to uploading COVID app data from a mobile telecommunications device to the National COVIDSafe Data Store; collect, use or disclose any data from the COVIDSafe app (unless they are one of the authorities permitted to do so in the Determination) This determination holds true even when the phone in question is owned by the company. Employers must also ensure that they do not treat any employees adversely because of their decision not to download the app. A person (including an employer) must not: refuse to enter into, or continue, a contract or arrangement with another person (including a contract of employment); or take “adverse action” (as defined by the Fair Work Act 2009 (Cth)) against another person; or refuse to allow another person to enter premises; or refuse to allow another person to participate in an activity; or refuse to receive goods or services from another person; or refuse to provide goods or services to another person; because the other person: has not downloaded COVIDSafe; or does not have COVIDSafe in operation on a mobile telecommunications device; or consent to uploading COVID app data from a mobile telecommunications device to the National COVIDSafe Data Store. However, while it is currently illegal for employers to direct workers to download COVIDSafe, many employers are expected to strongly encourage workers to download the app as part of their general requirement to ensure the safety of the workplace and workers. https://myosh.com/blog/2020/05/21/can-you-direct-your-employees-to-download-the-covidsafe-app/ Cleaners Not Receiving Key Resources During COVID-19 2020-05-25T10:31:00Z cleaners-not-receiving-key-resources-during-covid-19 Despite the increased need for high-quality cleaning of workplaces and public areas during COVID-19, a new survey has found nine in 10 cleaners are having to rush essential cleaning work and eight in 10 do not always have enough equipment to complete the job. The survey from the United Workers Union (UWU) also found that 74 per cent of cleaners report not having enough personal protective equipment (PPE) to do their job safely, and that 70 per cent receive no face-to-face training. UWU director of property services, Lyndal Ryan, said the coronavirus crisis has highlighted the importance of cleaners, who are doing “essential work in a broken system.” “The crisis has shown everyone that high-quality cleaning that protects public health and safety cannot be delivered on a shoestring budget. Too often cleaners are asked to do too much, in not enough time, without the right training and equipment – because for years and years the contract system has driven cleaning wages and costs down.” “Re-opening the economy is contingent on cleaning – quality cleaning is essential to the management and prevention of COVID-19. We cannot have cleaning that is inadequate for the day to day protection of people as we rebuild public confidence in returning to public spaces.” Ryan said the focus on cleaning and hygiene during COVID-19 would propel a wider industry movement toward cleaners getting the resources and equipment they need. “The survey results show the current reality for our cleaners – rushing work, without enough cleaning equipment to do a quality job and without enough PPE to do their job safely. In the post-COVID world it is time for a reset, for too long contractors have been cutting corners, then cleaners bear the brunt.” “Federal, state and local Government, universities, big building owners, airports and shopping mall owners buy cleaning services and they need to understand that the cleaning of their buildings and services cannot be delivered on the smell of an oily rag. Quality cleaning requires trained cleaners, with the right equipment and enough time to do the job.” Main survey findings: 91% of surveyed cleaners always, often or sometimes have to rush their work because they don’t have enough time 80% of cleaners do not have enough cleaning equipment to do a quality job 74% do not have enough personal protective equipment (PPE) to do their job safely 70% receive no face-to-face training Issues reported by cleaners in the survey: Not having enough time to finish work, constant rushing is very stressful Not having enough time to do a more detailed job, always being short-staffed Employers skimping on chemicals supplies and equipment, or diluting chemicals Not having safety issues taken seriously Not supplied with enough training, or with correct working equipment and PPE https://myosh.com/blog/2020/05/20/cleaners-not-receiving-key-resources-during-covid-19/ Outstanding Leadership Awards championing great leadership across Australia and New Zealand 2020-05-24T21:45:15Z outstanding-leadership-awards-championing-some-of-australia-and-new-zealand-s-greatest-leaders 2020 has indeed become the year we need courageous leadership A number of leaders, businesses and teams have come together to create a movement of courageous and kind leadership around the inaugural Outstanding Leadership Awards in Brisbane.   This month, more than one-hundred leaders across government, community, private and not-for-profit sectors became finalists in the prestigious Outstanding Leadership Awards. Spearheaded by Brisbane leadership authority, Sonia McDonald, the awards recognise the exceptional achievement by courageous and kind leaders across various disciplines. Since notifying finalists, Ms McDonald's inbox has been flooded with messages of gratitude from nominees who've spent the past few weeks, navigating the complex reality of being caught up in a worldwide health pandemic. "On quite a few occasions, finalists have literally burst into tears after being notified they had made it to the final round of judging," said McDonald. "It’s been incredibly rewarding to be the bearer of good news at a time when leaders are facing the biggest crisis of their lives - 2020 has indeed become the year we need courageous leadership." The inaugural awards ceremony has attracted dozens of high-calibre leaders including the founders of Orange Sky, Nic Marchesi and Lucas Patchett, Instyle Solar’s Karl Brown, Students from the JT Academy, King Kong's Sabri Suby and Netball Queensland's Catherine Clark. "We initially set out to host the awards ceremony in May, but we've now pushed it back to the 4th September in the hopes things will return to normal by then," said McDonald. "Until then, we are doing everything we can to showcase the incredibly kind and courageous leaders who have made it through - because right now, good leadership is essential. "We're doing regular social media posts highlighting their stories and we've partnered with the Leadership Review Magazine and Yellowpanda PR to help create even more noise. We are gaining more and more momentum with the awards with over 150,000 views of our posts," she said.  Proudly sponsored by McDonald Inc, Central Queensland University (CQU) and DHL Express, the award categories include CEO - Private Sector, Public Sector Leader, Courageous Team Award, Future Leader, Men in Leadership, Women in Leadership, Student Leader, SME Business Leader, Community Leader, and Start-up Leader.  The awards night will be held on 4th September from 6:30pm to 11.30pm at the Royal International Convention Centre, with retail leadership superstar Guy Russo as the guest of honour and radios, Bianca Dye as the Master of Ceremonies.  For more information visit: www.outstandingleadershipawards.com.au Contact Sonia McDonald Phone 0424 447 616