The PRWIRE Press Releases https:// 2020-09-18T03:01:27Z Onesend announce technology partnership with ActiveCampaign 2020-09-18T03:01:27Z onesend-announce-technology-partnership-with-activecampaign The Founders of Onesend are very pleased to announce their technology partnership with ActiveCampaign. The foundation between both companies starts at “making the customer a hero” by elevating our customers’ success to solve critical sales and marketing challenges led by the voice of our users. As a long-time customer of Onesend, INTERSPORT Australia is a leader in the Australian Sporting retail market with locally owned and operated sports stores available throughout Australia. The owners of three INTERSPORT Superstores in Queensland identified the challenges of extracting customer data from their retail POS system to conduct email marketing offers and promotions. Greg Fazel, General Manager says "Whether it was simply sending a Birthday Coupon each month or notifying customers of their available loyalty points, everything was manual! Going through the labor-intensive task of exporting CSV reports from our POS and then importing them into MailChimp meant that we never had time to focus on the content for the customer. Since we switched to Onesend IQ and their integration with Retail Express and ActiveCampaign, customer purchase history and buying behaviour data is synced automatically and we don't have to lift a finger to make it happen, freeing us up to implement a strategic approach to our digital marketing and improving the customer experience and engagement through automation." Scott Thomas, CEO & Co-Founder of Onesend says the partnership with ActiveCampaign, the global leader in Customer Experience Automation, will realise significant benefits for their existing Australia-based clients as well as introducing Onesend to a global audience. When asked why Onesend chose this partnership rather than developing their own marketing automation software, Scott explained their rationale. “After releasing the beta version of our marketing automation software earlier this year we realised to build our own ’best of breed’ marketing automation software would require more than 2 years of further development to get us on-par with some of the most popular marketing automation platforms currently available. Partnering and integrating with industry leader, ActiveCampaign means we’re able to redirect and refocus our energies into the niches we know we excel in with our Onesend HQ and Onesend IQ products”. Alex Roose, ActiveCampaign Channel Sales Manager - Australia, New Zealand & Asia says the relationship with Onesend has the potential to expand their reach beyond the small to mid sized businesses they currently serve. “ActiveCampaign has more than 100,000 customers globally, primarily in the small to mid sized business sectors and having Onesend as a partner opens opportunities to provide our Customer Experience Automation solution to Multi-location and Franchise brands as well.” Scott says that while COVID-19 has been a challenging period for Onesend, they have commenced the 1st phase of the rollout of Onesend IQ, their deep data integration with ActiveCampaign and Retail Express, regarded as Australia’s number 1 Retail POS Software. With their focus on the Retail, Hospitality and Tourism sectors, Scott believes their collaboration with ActiveCampaign can help these sectors with the enormous task of rebuilding, regrowth and reinventing their businesses post COVID-19. About OnesendOnesend HQ makes local area marketing seamless and easy while keeping brands consistent... empowering local business owners, franchises, and multi-location brands to effectively market nationally and locally. Onesend IQ is an online automation tool that connects and adapts your favorite eCommerce, POS and Digital Marketing apps with ActiveCampaign to combine offline and online touchpoints that enrich the customer experience through automation. About ActiveCampaignActiveCampaign’s category-defining Customer Experience Automation Platform helps over 100,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automation that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign’s customers use its 300+ integrations including Shopify, Salesforce, Square, Facebook, Stripe, Paypal, Pipedrive, and Thinkific. ActiveCampaign scores higher in customer satisfaction than any other solution in both Marketing Automation and CRM All-In-One on G2.com. Seagate Delivers Enterprise-Ready Exos 18TB Hard Drive Designed for Hyperscale Applications with Proven Enterprise Class Reliability and Data Security 2020-09-18T02:36:35Z seagate-delivers-enterprise-ready-exos-18tb-hard-drive-designed-for-hyperscale-applications-with-proven-enterprise-class-reliability-and-data-security Sydney, Australia – September 18, 2020 – Seagate Technology plc (NASDAQ: STX), a world leader in data storage and management solutions, today announced it is shipping 18TB helium-based enterprise drives in volume as part of the Exos® X18 family. The new drive delivers high performance and mass capacity for hyperscale data centers to efficiently and cost-effectively manage ever-increasing amounts of data. The need for hyperscale and cloud storage solutions continues to rise to unprecedented levels with the ever-increasing growth in data generation. According to a recent Seagate report, Rethink Data, enterprise data is expected to grow at an average rate of 42.2% over the next two years. The survey was conducted by IDC, which also forecast the global datasphere will reach a staggering 175ZB by 2025 in a previous IDC whitepaper sponsored by Seagate. The high-capacity Exos X18 supports this expanding need for data storage. Using the Exos X18, Seagate’s Enterprise Data Solutions team combined high-capacity storage and compute into one platform. “Seagate’s Exos X18 hard drives enable enterprises to effectively tackle challenges associated with the exponential rise in data volumes by increasing system capacity and reducing deployment complexity,” said Ken Claffey, vice president and general manager of enterprise data solutions at Seagate Technology. “With the ever-increasing demand from enterprise data centers for greater storage capacity and efficiency, Seagate offers the industry's leading density and configurability with ease of deployment for data lakes and private storage clouds.” Exos X18 is the fifth-generation high capacity helium 3.5-inch 7200 RPM nearline enterprise drive offering 18TB with both SATA and SAS interfaces. It enables high-capacity storage solutions that ensure customers can scale capacity in a cost-effective way. It supports hyperscale, datacenter, and enterprise NAS system storage challenges by enabling ultra-fast data transfers, lower power and weight compared with traditional nearline drives, increased random reads/write (IOPS) than previous generations with 512e and 4KN formatting. Exos X18 includes built-in data protection through Seagate Secure™ technology that provides for safe, affordable, fast, and easy drive retirement. The Exos X18 18TB hard drive is now available for a MSRP of $1019AUD. About Seagate Seagate Technology crafts the datasphere, helping to maximise humanity’s potential by innovating world-class, precision-engineered data management solutions with a focus on sustainable partnerships. Learn more about Seagate by visiting www.seagate.com or following us on Twitter, Facebook, LinkedIn, YouTube, and subscribe to our blog. ### ©2020 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology and the Spiral logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Exos is either a trademark or registered trademark of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners. When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual data rates may vary depending on operating environment and other factors. Media Contact Antoinette Georgopoulos Einsteinz Communications Ph: +61 02 8905 0995 antoinette@einsteinz.com.au Silver Peak Announces Certified Deployment Partner Program 2020-09-18T01:18:29Z silver-peak-announces-certified-deployment-partner-program Silver Peak enables global partners to achieve new levels of certification to offer enterprise customers turnkey SD-WAN purchase and deployment services Sydney, 18 September 2020 – Silver Peak®, the global SD-WAN leader, delivering the transformational promise of the cloud with a self-driving wide area network™, today announced a new certified deployment partner (CDP) program, enabling select partners to resell and deploy the Unity EdgeConnect™ SD-WAN edge platform to support customer WAN and security transformation initiatives. Among the initial partners to achieve the new sales, technical and deployment certifications is Teneo, which has an office in Australia. Other partners include: CDW, InterVision, INVITE Networks, WWT and Xalient. “Modern enterprises are quickly recognising that their legacy networks are holding them back from realising the full transformational promise of the cloud and many are seeking skilled partners to drive their WAN and security transformation initiatives,” said Dean Vaughan, vice president of sales for Asia Pacific and Japan at Silver Peak. “This provides an unprecedented opportunity for our partners to bring new levels of business value to customers by attaining the training and certifications required to successfully drive SD-WAN deployments. The CDP program is architected to scale both the number of customers we can serve as well as the number of partners that we can enable to build high-growth profitable SD-WAN business practices – it’s a win win for everyone.” Advanced Certifications with Proctored Exams To participate in the CDP program, partners must complete a rigorous training and certification regimen that requires advanced deployment certifications with proctored exams. CDP partner certifications include: SSP – Sales Professional STSP – Technical Sales Professional SPSP – Technical Professional SPSX – Technical Expert SDP – Deployment Professional SDX – Deployment Expert To assure success with customers, CDPs are initially required to partner with a Silver Peak deployment engineer to demonstrate the requisite skill and acumen that spans initial design, deployment plan and post deployment reviews. Teneo Teneo is the visibility expert, providing performance and security insights across the IT landscape. Teneo removes complexity so enterprise customers can clearly see where today’s user experience won’t deliver the desired business outcomes. The Teneo flexible services model gives customers instant access to talent and analytics platforms. As a managed service provider, Teneo optimises the enterprise’s existing technology and builds an IT strategy to drive innovation. Since 2000, Teneo has helped some of the world’s largest companies see new possibilities. “As an expert managed service provider, we are continuously seeking new ways to expand our knowledge base and expertise to better serve our customer,” said Lauren Fortune, chief marketing officer at Teneo. “Becoming a Silver Peak CDP partner enables us to further our ability to solve customers’ most challenging networking problems with an advanced SD-WAN edge solution that applies tomorrow’s logic to seamlessly connect users directly and securely to the applications that fuel business innovation.” About Silver Peak Silver Peak, the global SD-WAN leader, delivers the transformational promise of the cloud with a business-first networking model. The Unity EdgeConnect™ self-driving wide area network platform liberates enterprises from conventional WAN approaches to transform the network from a constraint to a business accelerant. More than 2,000 globally distributed enterprises have deployed Silver Peak SD-WAN solutions across 100 countries. Learn more at silver-peak.com. © 2020 Silver Peak Systems, Inc. All rights reserved. Silver Peak, the Silver Peak logo, and all Silver Peak product names, logos, and brands are trademarks or registered trademarks of Silver Peak Systems, Inc. in the United States and/or other countries. All other product names, logos, and brands are property of their respective owners. LaborX set to decentralise freelancer gigs 2020-09-18T00:49:34Z laborx-set-to-decentralise-freelancer-gigs LaborX, a new peer-to-peer remote on-demand employment service based on the Ethereum blockchain, enables customers and freelancers to arrange work and organise payment in crypto securely, with no unnecessary fees or middlemen. This places LaborX in a well good position to decentralise freelancer gigs. The lockdowns imposed due to the COVID-19 pandemic have accelerated the trend towards remote working, and more people than ever before are seeking to access freelance opportunities from their own homes. LaborX.com, a new platform created by Australian blockchain company Chrono.tech, offers users a range of features to post and accept jobs, with all the benefits of peer-to-peer technology.   Smart contract-powered employment opportunities LaborX provides wide-ranging functionality based on Ethereum’s smart contracts.  The interface is similar to existing remote and on-demand employment platforms, with a user-friendly interface, social login and profile pages detailing users’ qualifications and experience. Anyone can create a profile, post or apply for jobs, or browse freelancers and work opportunities.  However, unlike other platforms, LaborX allows customers and freelancers to formalise their agreements with a digital contract – including key milestones and part-payment for work along the way if required.  All payments are arranged in fiat-equivalent amounts but settled in cryptocurrencies for speed and efficiency, with funds escrowed to ensure payment takes place.   Reputation and dispute resolution The team behind LaborX have taken a modular approach to development, launching key features and building on them over time. The Contract Module enables users to organise work and set payment terms. Meanwhile, additional modules are in development, with the Reputation and Dispute Resolution modules already providing basic functionality to protect users. The Reputation module creates a decentralised score for each user, based on feedback from previous jobs and other key criteria. This is a valuable way for parties to filter search results and ensure they are working with reliable customers and freelancers. Unlike similar centralised platforms, because the system is based on the blockchain, it is resistant to being gamed by fake reviews. Additionally, the Dispute Resolution module currently provides basic arbitration in the event of disagreements. These and additional modules will be refined and released in the coming months, ensuring users enjoy a smooth, secure, profitable freelancing career. The latest feature bringing it to the masses Many prefer to advertise their skill sets to various entities and with the latest update...LaborX has done just that. Allowing freelancers to advertise their services all from one place. Freelancers can create a task according to their skills, set the price, and let the customers browse the listings and contact them. This will be a very welcome addition to LaborX, with the team looking forward to seeing their users create adverts and gain working opportunities. With this latest addition, LaborX has managed to create lightweight smart contracts which also streamlines the process. Additionally, there have been some changes to platform fees. LaborX charges 1% from the customer when a contract is signed, and 5% from the freelancer when funds are released. Which is far less than traditional freelancing platforms, thanks to its decentralised nature.  For Premium Account holders, fees are waived completely: LaborX charges zero commission! This is a great deal, allowing freelancers to earn more and customers to save money on every single job and as mentioned above...the fees work out much more in their favour.   To find out more on LaborX, visit https://laborx.com/ Certified Blue Prism Partners Celebrate Program Successes 2020-09-17T22:00:00Z certified-blue-prism-partners-celebrate-program-successes SYDNEY, AUSTRALIA/LONDON, AUSTIN TX – September 18, 2020 – Blue Prism Certified Partners achieved an overall 90.5 percent customer satisfaction score (CSAT) globally this year, once again demonstrating their commitment and support to keeping customers happy. The score highlights how to roll out robotic process automation (RPA) and intelligent automation solutions the right way—by putting the customer first. In consistently delivering the highest quality service and support, Blue Prism Certified Partners are leading the way in deploying intelligent automation solutions that let enterprise customers scale and realise transformative results. These certified partners also enjoy early beta access and co-development opportunities for new, and soon to be announced, industry solutions. Recent product launches, such as Decipher IDP, Blue Prism DX e-commerce capabilities and the latest V6.9 digital workforce release, have all benefited from partner input before general availability was announced. “We do intelligent automation the right way, focusing on delivering a smart, scalable, secure and successful digital workforce,” says Andrew Clinton, Global Head of Partner Success at Blue Prism. “Our certification program gives customers peace of mind and a quick path to a greater Return on Investment (ROI). We cut past the hype to deliver greater operational efficiencies through automation that results in tangible business results. This approval rating also helps explain why Blue Prism maintains a 98 percent gross revenue retention rate from customers.” Blue Prism’s certification program is an independently validated program that provides quality assurance, giving customers peace of mind. The program helps to ensure that the company’s digital workforce deployments are managed and executed to meet the highest standards including supporting the company’s proprietary Robotic Operating Model (ROM®). Blue Prism also gives certified partners an opportunity to support the company’s product development and roadmap by participation in the Partner Product Advisory Board. This initiative provides early insights into product development as well as glimpse into the future of intelligent automation. “Blue Prism certification, with the focus on developing competencies, is a cornerstone of our business. The program has helped to build and expand our offerings to customers and gives them a confidence in the quality of our services like industry leading process maintenance and business continuity service Run Management. We are currently a double-gold level partner in the Blue Prism certification program and enjoy many benefits of our ongoing investment in achieving higher certification levels,” says Jukka Virkkunen, Partner and Co-Founder of Digital Workforce. “We applaud Blue Prism’s initiative in ranking partners by level of accreditation both to encourage partners to improve their level of capability and to help customers quickly assess the depth of experience of each partner. Our Reveal RoboReview® tool, which is now available to all Blue Prism customers, has been instrumental in enabling us to measure and manage quality which is the key to success. Reveal Group is delighted to be certified at Platinum level for capability and delivery. We appreciate the effort Blue Prism has invested in this program and recognise the correlation with improvements in customer satisfaction and retention,” says Ian Crouch, CEO of Reveal Group. About Blue Prism Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organisations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our digital workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work. Blue Prism’s vision is to provide a digital workforce for every enterprise. To learn more visit www.blueprism.com and follow us on Twitter @blue_prism and on LinkedIn. ### Media Contacts: Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au © 2020 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved. Rubicon Red to Help Companies Seize the Power of Event-Driven Architecture by Partnering with Solace 2020-09-16T23:26:56Z rubicon-red-to-help-companies-seize-the-power-of-event-driven-architecture-by-partnering-with-solace BRISBANE – 17 September 2020 – Rubicon Red today announced that it will now offer consulting services for Solace PubSub+ Platform. The platform helps companies build an event mesh that enables the real-time distribution of events across decoupled applications, cloud services and devices, including IoT environments, along with the tools required to discover, manage and govern those events. The rapid growth in technologies such as 5G, Internet of Things (IoT), artificial intelligence and machine learning is resulting in an exponential increase in the volume of events flowing through enterprises. The speed with which organizations can respond to those events is becoming a key business differentiator that impacts all areas of the business from delivering a seamless customer experience to optimizing business operations.   Rubicon Red specializes in an API and standards-based approach to integrating applications, events and data to deliver solutions that meet an organization's unique business needs. Rubicon Red’s expertise delivering such solutions, coupled with Solace’s market-leading event streaming and management technology, will enable enterprises to quickly and cost-effectively harness the power of events to positively impact their business.  "Customers are looking to Rubicon Red to help solve their business problems faster, our unique product-centric delivery approach is built on the core pillars of agile, DevOps and cloud-native,” said Matt Wright, Rubicon Red, CEO. “Solace is a key partner for us, as we help our customers embed an event-driven backbone into their enterprise to power the delivery of event-based software solutions that their business and customers will love.”   “Our partnership with Rubicon Red marks a new milestone for Solace in the Australia and New Zealand region.  We’re excited to be working together with a leading systems integrator to help businesses in the region meet their real-time data needs and thrive in tomorrow’s digital economy,” said Kent Nash, general manager, Middle East, Asia Pacific and Japan, Solace. “With the explosion of real-time events and streaming data sources, harnessing real-time data has become the key for enterprises to gain a competitive edge, increase operational efficiency, and improve customer experiences.”   About Solace Solace helps large enterprises become modern and real-time by giving them everything they need to make their business operations and customer interactions event-driven. With PubSub+, the market's first and only event management platform, the company provides a comprehensive way to create, document, discover and stream events from where they are produced to where they need to be consumed – securely, reliably, quickly, and guaranteed. For more information, visit www.solace.com   About Rubicon Red Rubicon Red believes digital technology provides the catalyst to reimagine what’s possible and continuously innovate to transform businesses.  Our mission is to help our customers ‘cross the Rubicon’ by transforming the way software solutions are delivered, to achieve rapid results through continuous innovation in a low risk and cost-effective way. For more information, visit www.rubiconred.com   Additional Information   Join us on Linked In Follow us on Twitter http://www.rubiconred.com InfoTrack named finalist in Best Legal Tech Project award for Transition to e-Conveyancing Care Package 2020-09-16T08:28:52Z infotrack-named-finalist-in-best-legal-tech-project-award-for-transition-to-e-conveyancing-care-package InfoTrack has been recognised as a finalist at the inaugural YBF Venture’s Startup and Innovation Awards 2020.  The awards acknowledge and celebrate the startups, scaleups and global leaders that are innovating during the pandemic-induced crisis of 2020. In each industry category, a small, elite list of innovators were recognised. InfoTrack’s Transition to e-Conveyancing COVID-19 Care Package ranked as a finalist for Best LegalTech Project, Product or Pivot. The Care Package has assisted many lawyers and conveyancers to transition to remote working during the height of the COVID-19 pandemic. InfoTrack CEO John Ahern said, “We’re excited to be ranked as a finalist for our Care Package. At the height of the COVID-19 pandemic, our aim was to assist our clients with transitioning to digital processes as quickly as possible. Overnight, legal technology became a necessity as lawyers and conveyancers could no longer meet clients face to face. They needed smart technology solutions to help them maintain business as usual.” YBF Ventures explicitly acknowledged InfoTrack’s e-signing solution SignIT, as supporting lawyers and conveyancers to continue business as usual. The number of cost agreements, electronic contracts and other legal documents being electronically signed increased significantly during COVID-19 as lawyers and conveyancers have reduced capacity to meet clients in person. InfoTrack has a strong history for their leading legal technology innovations. In 2019, InfoTrack took home awards for Most Innovative Company, Employer of Choice, Service Excellence and Best Managed Company. “Creating the Care Package was our way of supporting our clients through a challenging time,” Ahern explained. “We wanted to make sure they knew they could access our cloud-based solutions anywhere at any time.” We’re very grateful for this recognition,” Ahern continued. “Accolades like this inspire us to continue to service the legal industry well. We promise to continue to develop smart, innovative technology to help our clients remain productive and efficient.” Daisee named by Gartner as a Cool Vendor in AI for Customer Analytics 2020-09-16T07:03:31Z daisee-named-by-gartner-as-a-cool-vendor-in-ai-for-customer-analytics Sydney, Australian., Sept 10, 2020 -- Daisee, an Australian headquartered global A.I. software company specializing in automated quality management for customer interactions, powered by artificial intelligence and customer analytics, today announced that it has been named a Cool Vendor in the Cool Vendors: AI for Customer Analytics report by Gartner, Inc.  Daisee has the unique ability to automatically score and rate 100% of customer interactions in near-real-time, quickly identifying issues that require human intervention. Daisee achieves this through a comprehensive, unsupervised process that leverages Artificial Intelligence and Natural Language Processing to derive Natural Language Understanding; essential to locating desirable features in interactions where similar things are said in different ways.  The Daisee solution offers a distinct difference to solve this need - through a world-first automated digital QA scorecard that transforms customer interaction data in near-real-time into actionable insights. Use cases are vast and span from quality management and script adherence to advanced conduct risk and compliance management.  “We believe being named by Gartner in Cool Vendor in AI for Customer Analytics as a Cool Vendor is a fantastic achievement and recognises the innovation behind the Daisee solution. We do not just rely on several ways to interpret and analyze the unstructured data; it is a multi-dimensional process that draws a deep understanding of interactions between companies and their customers. Our customers gain knowledge at a level and scale never possible before and use this to drive productivity and revenue generation" said Richard Kimber, Founder and CEO of Daisee. "Our team are proud to be named a Cool Vendor in Cool Vendor in AI for Customer Analytics by Gartner and look forward to continuing to serve our customers as the trusted partner to accurately score their customer interactions, manage agents more effectively and deliver better business and customer outcomes".  Daisee’s solutions help organizations create practical business value from day one with pre-trained software that is incredibly flexible and easy to deploy across any telephony system.  Source : Gartner, Cool Vendors: AI for Customer Analytics, Jessica Ekholm et al., 4 September 2020  For more information, please contact:  Harrison Deck, Sales Director, Daisee on +61-(0)404 697 151 or harrison.deck@daisee.com  Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  About Daisee  Daisee builds technology that empowers people.  Daisee provides world-leading automated quality management of customer interactions, powered by artificial intelligence, speech and text analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your customer interactions – what your customers are really saying, thinking, and feeling. Daisee helps people solve problems by making interactions simple and smart so they can have a more significant impact, be more productive, and be better at what they do.   Founded in 2017, Daisee operates globally in Australia, USA, and New Zealand.   www.daisee.com  NOVATA SOLUTIONS AND MONADELPHOUS WIN GLOBAL ENTERPRISE TRANSFORMATIONS AWARD 2020-09-16T04:26:41Z novata-solutions-and-monadelphous-win-global-enterprise-transformations-award Against nine global companies, Novata Solutions and Monadelphous were today announced the winner of the prestigious OutSystems Global Enterprise Transformation Award. The Award recognises organisations and people that are successfully using OutSystems to build applications, portals or systems that eliminate paper-based or manual processes, break down silos and offer user-friendly front ends that integrate with core systems. Monadelphous engaged Novata Solutions to develop “MonaWork”, a mobile and web based employee application designed to improve engagement with its workforce. This is a mobile solution and is accessible anywhere in the world. Rinaldo De Paolis, Managing Director & Principal Consultant from Novata Solutions said, “Working together to create this application in a short period of time of 8 weeks has been transformational and revolutionary with the speed in which this was able to be developed and deployed. This would have been unachievable without OutSystems.” General Manager Maintenance and Industrial Services – Strategy and Innovation, Alastair Reid said “Feedback from our employees suggested they wanted better control and visibility over their work schedules, so it was important for us to find a technological solution that would do just that. We’re proud to be recognised, along with Novata, for the solution we’ve developed to date, and we have no doubt it will improve with time and as we incorporate employee feedback.” About Novata Solutions Novata Solutions is Western Australia’s premier OutSystems partner – delivering innovative applications that rapidly advance clients digital transformations. About Monadelphous Monadelphous are a leading Australian engineering group providing construction, maintenance and industrial services to the resources, energy and infrastructure sectors. About OutSystems OutSystems are recognised as market leaders in the low-code rapid application space – with advanced capabilities for enterprise mobile and web applications. For more information on our partnership or to get in contact, please contact us on (08) 6168 9298 or via email jess@novatasolutions.com.au Please find a link to the OutSystems Article below. https://www.outsystems.com/blog/posts/innovation-awards/ Probax Announces Partnership with Techs+Together, A Community of Over 550 Managed Service Providers 2020-09-16T02:30:59Z probax-announces-partnership-with-techs-together-a-community-of-over-550-managed-service-providers-1 Perth, WA / September 15, 2020 / Probax, a market leader in innovative cloud data management and protection, today announced a partnership with Techs+Together, a community of over 550 Managed Service Providers (MSPs) internationally. "By leveraging the Probax platform, Techs+Together MSPs can now deploy data protection services to their clients faster and easier than ever before. The new partnership and buying power of Techs+Together offers their MSP community substantial cost savings and other benefits that will ultimately drive more revenue at higher than usual margins. " says Sam Meegahage, CEO at Probax. We see great value in enabling our MSP partners to stand out and differentiate in a crowded market by providing them with early access to cutting-edge technology built in conjunction with our innovative technology partners like Veeam. Our greatest value however is our purpose-built security, automation, intelligence and monitoring layers that are wrapped around all our data protection offerings. Combine all that with our training and partner enablement services, and you have the perfect recipe for success as a Techs+Together MSP." he concluded. "Techs+Together are excited at the opportunity to offer our community of over 550 MSPs, servicing the enterprise, small business, and public sector, intelligent and reliable data protection solutions and services from Probax. We tested the Probax platform extensively for over 3 months and we were thoroughly impressed with the technology as well as the customer centric culture displayed by everyone we've dealt with at Probax. This partnership empowers our MSPs to offer real business value to their customers while at the same time broadening the range of data protection solutions and enablement services our MSPs can access. Building partnerships like this is what makes Techs+Together such a powerful community." says Mark Shaw, Vice President of Technology at Techs+Together. About Probax (www.Probax.io) Probax is an award-winning provider of data protection solutions and services including data backup, data archival, disaster recovery and business continuity. With unmatched partner enablement and support, together with continued innovation and integration with leading technology vendors including Veeam, StorageCraft, Dropbox and Microsoft; Probax empowers businesses to protect their most valuable asset, their data. For more information on the Probax platform and portfolio, please contact: Jonathan SheahanChannel Manager, ANZsales@probax.io  1300 776 229 About Techs+Together (www.techstogether.com) Techs+Together is a community for Managed Service Providers. The business is a group of IT professionals from all industries and positions that work together to support each other. The community offers access to a robust Technology Buying Group and unified true SaaS Billing. For more information on the Techs+Together community and services, please contact us on info@techstogether.com The Techs+Together Team VISEO AND CLUDO ARE JOINING FORCES EXPANDING SALESFORCE AND DIGITAL SERVICES OFFERING IN AUSTRALIA 2020-09-16T02:12:26Z viseo-and-cludo-are-joining-forces-expanding-salesforce-and-digital-services-offering-in-australia Melbourne - September 16th, 2020 - VISEO, a global technology company specializing in digital transformation services, and Cludo, a leading Australian Salesforce digital services and consulting partner, have today announced that they are joining forces. The acquisition enhances the ability of both companies to deploy larger-scale digital projects across Australia and the APAC region, with the addition of Cludo’s Salesforce digital transformation expertise complementing VISEO’s comprehensive range of digital services offerings and expertise for which it is known and respected. Cludo focuses exclusively on the Salesforce platform, with offices in Brisbane, Sydney and Melbourne, and is renowned for delivering transformative solutions to clients in the financial services, consumer goods, education and the not-for-profit sectors. Since its inception, Cludo has completed over 200 Salesforce projects with a record of success that saw it achieve Platinum Partner status in its first 18 months of operation, a record unequaled among Australian Salesforce partners. "Today’s announcement is the start of another exciting chapter for Cludo and we are thrilled to be joining forces with VISEO. This is a natural union and the synergies and points of connection were immediately apparent from the moment we started talking. Like VISEO, we are committed to our customers and our people, and culturally and operationally we are strongly aligned. This merger is great news for our people and will benefit our customers and the Salesforce ecosystem by allowing us to combine with a global leader and accelerate innovation and drive even greater customer success.” explains Ian Goodwin, Co-Founder and CEO of Cludo. With 2200 consultants worldwide, a presence on 5 continents, VISEO is a technology consulting firm that assists its clients with their digital transformation. In APAC, VISEO operates two support & development centers respectively located in Cebu (Philippine) and in Surabaya (Indonesia). In Australia, VISEO has established its head office in Melbourne in 2019 and is also located in Sydney. VISEO builds technological assets for its clients to serve their strategic ambitions. VISEO helps them take advantage of digital opportunities, address new uses and compete with players who are changing the rules of the games. The Australian market is in the midst of a significant digital transformation event. Welcoming Cludo into the VISEO Group reinforces its Salesforce capabilities and creates synergies with the group’s expertise. VISEO’s goal is to become a key player, very attractive, and competitive within the technology space to better assist Australian customers with their digital transformation. "VISEO Australia is delighted to welcome CLUDO into our team. We share a similar company culture; vision and our potential synergies are aligned with our strategy to become a top 3 Salesforce player in ANZ in the next 3 years. This acquisition reflects our commitment to strengthen our key partnership and develop local expertise says." Pierre-Francois VIEAU, Managing Director – VISEO Australia. "We are very pleased and honored to welcome Cludo as part of VISEO family, this move reflects our ambition for Australia, and will consolidate our partnership with Salesforce and accelerate our Cloud First Strategy." says Olivier Dhonte, VP APAC and Chairman of the VISEO Group. Charles Woodall, SVP Alliances & Channels, Salesforce APAC said "Cludo is a fast-growing member of Salesforce's ecosystem, driving substantial digital transformation projects for our joint customers. We welcome its acquisition by VISEO, which will support Salesforce's digital transformation capabilities in Australia and across the region."   For more information, please visit our websites www.viseo.com and https://cludo.com.au/ ### About Cludo Cludo is a pure-play Australian Salesforce systems integrator specializing in financial services, consumer goods/services and the not for profit sectors and an established leader in delivering advisory, digital transformation and support services across the entire suite of Salesforce offerings. At Cludo, we live by our core values of creativity, transparency and tenacity, and we became a Salesforce Platinum partner in our first 18 months of operation, and we are known for our impeccable track record of delivering innovation, successful technology-led transformations and great customer outcomes. About VISEO VISEO a global IT consulting firm specialized in assisting its clients with their IT and digital transformation. VISEO uses technology as a powerful lever of transformation and innovation to help its clients take advantage of digital opportunities, address new usages and compete with new players who change the rules of the game. With 2200 employees working on 5 continents, VISEO combines agility and complementary of its areas of expertise – design of new products and services, digitization of business processes, data valuation, digital assets development - to make digital a real lever of competitiveness and performance.  Contacts Hélène Sigrand - VISEO VP of Marketing & Communication helene.sigrand@viseo.com +33 669314634   Pierre-François Vieau VISEO Australia Pty Ltd - Managing Director pierre-francois.vieau@viseo.com +61 408 366 333   Ian Goodwin Founder & CEO - Cludo ian.goodwin@cludo.com.au +61 425 622 21   LIKE YOUR LOCAL! Unveils ‘Worlds Easiest Website & Connected Smart Poster’ to Aid Global SME Recovery 2020-09-15T23:33:03Z like-your-local-unveils-worlds-easiest-website-amp-connected-smart-poster-to-aid-global-sme-recovery The background - Like Your Local! was created initially to help local businesses unlock cashflow during the first Covid-19 lockdown. Since then the service has developed rapidly over a 6 month period in response to community feedback and been deployed in Australia, New Zealand and the UK. The what - Like Your Local! is a free website that provides any small business owner an easy and highly effective way to engage their audience to help grow their business. The service consists of a unique weblink that connects to a beautifully simple and highly effective mobile webpage together with a range of smart-posters that are uniquely generated for each business. The why - The online world is fractured with plenty of distraction for business owners and customers alike. Like Your Local! solves this by providing a single easy to use webpage that links to only the most valuable business functions. This provides a better, easier way for businesses to engage their audience to unlock soft value (like social media followers, growing their database) and hard value (like gift cards, online orders and sales). The how - Any small business operator can simply sign up for free at www.likeyourlocal.com - in just a few clicks they can claim their unique weblink and smart posters. The business then simply adds their important business links to their Like Your Local! webpage, puts their posters up and shares their unique weblink over their social media profiles. We like to tell business owners to think of their weblink as ‘One Link to Like them all!’ About Like Your Local! - Like Your Local! (trading as FOMO Search PTY LTD) is a software company based in Melbourne AU and Tauranga NZ. Founded in 2017 the business designs and builds ‘clever simple’ software that enables people to easily support their favourite local businesses and for SME operators an easy, low-cost and highly effective online platform to engage their community and grow their business. www.likeyourlocal.com Genetec ALPR calculator shows how a 5% increase in ALPR accuracy rates can save parking operators thousands of dollars per year 2020-09-15T22:01:16Z genetec-alpr-calculator-shows-how-a-5-increase-in-alpr-accuracy-rates-can-save-parking-operators-thousands-of-dollars-per-year SYDNEY, AUSTRALIA/MONTRÉAL, September 16, 2020 —While the accuracy rate of traditional rules-based ALPR systems is very good, every false positive still requires human intervention. These service interruptions not only cause customer dissatisfaction but also cost parking operators time, money, and create overall enforcement inefficiencies. To address these issues, Genetec has developed a next-generation machine learning-based engine for Security Center AutoVu™. Optimised to run on current ALPR hardware already used by customers in the field, Genetec AutoVu MLC improves plate-read performance by an additional 5%. To help parking organisations quantify the impact this increase in plate reading accuracy can have on their bottom line, Genetec has developed an ALPR calculator. By simply entering the typical citation amount, the number of days of enforcement per week, the hours of enforcement per day, and the violation rate percentage, parking organisations can use the calculator to discover they can save thousands of dollars a year. “While a 5% increase in plate reading performance may not seem like much initially, it can have a profound effect on a parking operator’s bottom line,” said Michael Bradner, Product Manager at Genetec. “Shift after shift, day after day, and month after month, that cumulative effect adds up to tens of thousands of dollars a year. With the ALPR calculator, customers can clearly see for themselves.” The AutoVu MLC is available as a firmware update for new and existing AutoVu SharpVTM hardware from Genetec certified channel partners and integrators. It does not require costly hardware upgrades and can run on AutoVu SharpV and most SharpX cameras already deployed in the field. AutoVu MLC is embedded in the new Genetec SharpZ3, one of the first specialised in-vehicle ALPR systems in the world to be powered by Intel’s latest machine learning and computer vision technology. This brings high-performance data processing and analytics to the edge to enhance deep learning capabilities that extend beyond traditional ALPR. To try the ALPR calculator, visit: https://info.genetec.com/autovu-parking-calculator.html --ends-- About Genetec Genetec Inc. is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. The company’s flagship product, Security Center, is an open-architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ANPR), communications, and analytics. Genetec also develops cloud-based solutions and services designed to improve security, and contribute new levels of operational intelligence for governments, enterprises, transport, and the communities in which we live. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its global customers via an extensive network of resellers, integrators, certified channel partners, and consultants in over 80 countries. For more information about Genetec, visit: www.genetec.com © Genetec Inc., 2020. Genetec, Security Center AutoVu, Security Center AutoVu MLC, and the Genetec logo are trademarks of Genetec Inc. and may be registered or pending registration in several jurisdictions. Other trademarks used in this document may be trademarks of the manufacturers or vendors of the respective product. Press Contacts: Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au Impact Appoints Experienced Media and Marketing leader Nick Randall as Director of Customer Success and Operations, APAC 2020-09-15T22:00:00Z impact-appoints-experienced-media-and-marketing-leader-nick-randall-as-director-of-customer-success-and-operations-apac Sydney, AUSTRALIA – September 16, 2020 – Impact, the global leader in partnership automation, today announced the expansion of its customer success and operations team in APAC to support its growing business in ANZ, Southeast Asia and China. Experienced media and marketing leader, Nick Randall has been appointed as Director of Customer Success and Operations where he is tasked with leading all customer engagement, growth and development initiatives for agencies and brands. He will also join the APAC leadership team where he will lead broader operational initiatives as Impact continues to scale across the region. “Nick joins Impact with a blue-chip media and marketing resume and is the ideal person to assume leadership of our customer success and operations team and ensure we continue to offer a delightful customer experience,” said Adam Furness, Managing Director APAC. “He has extensive experience working within rapidly scaling organisations and will be an integral member of our leadership team.” Matt Hunter, who has been with Impact for nine years, has also been appointed to the newly created position of Director of Customer Service where he will drive product roadmap priorities and oversee the more technical aspects of customer support, reporting into the global customer engineering team. As a former Chief Revenue Office of social influencer marketplace Tribe, Nick Randall has a wealth of insight and experience within the partnership industry. He has also held senior roles as Commercial Director at podcast platform Whooshkaa, National Sales Director at Fairfax Media and National Operations Director at Southern Cross Austereo. He is currently a Business Mentor for Westpac’s Business of Tomorrow Program and the Co-founder of Ranieri & Co which exclusively represents the world’s largest independent podcast publisher, Wondery, in Australia and New Zealand. Commenting on his appointment, Nick Randall, Director of Customer Success and Operations, APAC for Impact said, “I’m looking forward to taking Impact’s Customer Success and Operations function to the next level across APAC as the business continues upon its dynamic growth trajectory. As a pioneer in partnership automation technology, Impact is writing the book on how to successfully accelerate revenue growth through the partnership channel and it’s a great opportunity to help truly innovate and deliver world-class support to our customers.” The expansion of the Customer Success and Operations team follows a busy few months for Impact which has seen them acquire ACTIVATE, a leading influencer marketing SaaS platform, add several new APAC brands including Best&Less, Decathlon, Dollar Shave Club and Westpac to its APAC customer roster and release a tactical guide with Forrester Consulting for optimising partnership programs and driving revenue growth through this channel. For more information on Impact visit impact.com/about. Nick Randall, Director of Customer Success and Operations Matt Hunter, Director of Customer Service About Impact Impact is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by providing automation for the discovery, recruitment, onboarding, engagement and optimization of all types of partnerships; including: influencers, business-to-business, traditional media houses, mobile apps, traditional affiliates, ambassadors, social causes and more. Impact’s Partnership CloudTM manages over $50B in e-commerce sales and $2B in partnership payments, providing automation for the full partnership lifecycle, confident decision making and optimization through measurement and attribution, and protection from fraud. Impact drives revenue growth for global enterprises such as Backcountry, Bass Pro Shops, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 500 employees and 1,200 customers worldwide. To learn more, visit www.impact.com. Contacts Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 sue@einsteinz.com.au Daisee and Cloudwave partner to provide AI-powered automated quality management to Amazon Connect and Twilio customers across Australia 2020-09-15T06:37:36Z daisee-and-cloudwave-partner-to-provide-ai-powered-automated-quality-management-to-amazon-connect-and-twilio-customers-across-australia Sydney, Australia, September 17, 2020 - Daisee and Cloudwave are thrilled to announce the award winning Daisee solution is now available as part of Cloudwave’s ecosystem of leading CX technology solutions. This partnership brings together the technology and customer experience expertise of Cloudwave with the AI-powered automated quality management capabilities of Daisee to help organisations create value from every interaction.    Cloudwave have launched their highly customisable CCaaS solution, NEON, which is powered by Amazon Connect. Cloudwave NEON customers are now able to directly access the Daisee solution without having to leave the NEON interface. This allows users to quickly and easily understand the quality of every customer interaction, leveraging the customer data for continuous business improvement.    “At Cloudwave we believe more than ever with the circumstances from COVID-19, that there is a huge need to leverage artificial intelligence and automated quality management within contact centres” said Michael Powrie, Managing Director of Cloudwave. “Cloudwave is delighted to work with a best of breed solution like Daisee to deliver customer excellence for Amazon Connect and Twilio customers.”    Daisee has the unique ability to automatically score and rate 100% of customer interactions in near-real-time, quickly identifying issues that require human intervention. Daisee achieves this through a comprehensive, unsupervised process that leverages Artificial Intelligence and Natural Language Processing to derive Natural Language Understanding; essential to locating desirable features in interactions where similar things are said in different ways.   The world’s first Programmable Scorecard™ augments the quality management process, replacing the traditional paper scorecard with an automated, digital solution flagging critical focus areas within the media player and providing descriptive rationale as to why certain questions failed or passed. Workflow automatically triages low-scoring, high risk calls for operational personnel to review and remediate.   “Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of Cloudwave to bring our solution to more customers across Australian and New Zealand” said Richard Kimber, Founder & CEO, Daisee.    For more information, please contact: Harrison Deck (Sales Director ANZ) at Daisee on +61-(0)404 697 151 or harrison.deck@daisee.com and  Glendon Evarts (Enterprise Account Director) at Cloudwave on +61-(0) 481 674 586 or glendon.evarts@cloudwave.com.au. About Daisee    Daisee builds technology that empowers people. Daisee is an Australian headquartered global A.I software company that specialises in the provision of automated quality management for customer interactions, powered by artificial intelligence, speech and text analytics.  Daisee has the unique ability to automatically score and rate 100% of customer interactions identifying issues that require human intervention. Daisee achieves this through a comprehensive, unsupervised process that leverages Artificial Intelligence and Natural Language Processing to derive Natural Language Understanding. This is essential to locating desirable features in interactions where similar things are said in different ways. The applications are vast, and span from quality assurance through to sophisticated conduct risk and compliance management. Proudly Australian owned and operated, founded in 2017. Globally Daisee operates in Australia, New Zealand and the USA. www.daisee.com About Cloudwave   Cloudwave is a highly specialised, Sydney-based cloud contact centre integration company with enterprise clients across Asia Pacific.    CloudWave was born out of the market need for innovative, leading edge engineering in the new generation of Cloud technology. We specialise on the contact centre & all ancillary services including telco, network, security, Unified Communications, Work Force Management, Quality Management, Voice & Screen recording, Analytics & even resourcing. Our end-to-end methodology begins with a thorough, documented business requirements workshop. Services include backend architecture through to bespoke tailored desktop & mobile application design & delivery - all with focus on cost reduction, simplification of management, integration with relevant business tools & tailoring of interface. Ultimately delivering a world class best-practise contact centre & customer experience.  www.cloudwave.com.au