The PRWIRE Press Releases https:// 2019-03-21T00:52:07Z Avaya Introduces Cloud Transformation Program Making it Easier for Companies to Adopt the Cloud Communications Infrastructure that Best Meets Their Needs 2019-03-21T00:52:07Z avaya-introduces-cloud-transformation-program-making-it-easier-for-companies-to-adopt-the-cloud-communications-infrastructure-that-best-meets-their-needs Enterprise Connect – Orlando, FL– March 21, 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has introduced its program to assist organisations considering cloud communications delivery models as part of their digital transformation. Avaya’s cloud transformation program makes it easier and removes uncertainty and risk from the transition. The program provides compelling incentives and the resources of its professional services team to help companies map the most effective and efficient path to implement Avaya OneCloud solutions for public, private or hybrid communications deployments. The Avaya cloud transformation program helps organisations: Define and discover their required outcomes for a cloud communications transition Determine the best cloud models for various applications, based on specific business needs Identify key processes and APIs that work within their existing infrastructure and how best to deploy them to a new cloud ecosystem Begin their cloud transformation with next steps and roadmaps aligned to their specific business goals and based on targeted financial modeling For Avaya customers, the company will provide credits for perpetual licenses and reduced per-seat cloud pricing, as well as remove termination penalties on current support services contracts for those that implement an Avaya OneCloud solution. Avaya customers can also take advantage of Avaya cloud transformation workshops at reduced or even zero cost. These workshops bring Avaya professional services cloud experts together with an organisation’s key decision makers for a working session to understand the breadth and depth of a cloud transformation with the Avaya OneCloud deployment model that best meets their needs, develop an implementation timeline, and define what is required to achieve desired outcomes. “Communications is foundational to digital success, driving improved collaboration and improving the customer experience, and cloud has become the new operating model for digital businesses,” said Zeus Kerravala, Founder & Principal Analyst, ZK Research. “For business leaders digitally transforming their communications via the cloud, it is important they find solutions that fit their workflows and a solution provider that offers a range of options. Avaya OneCloud offers the broadest selection of cloud options across every segment, and Avaya’s cloud transformation program will help organisations find the right solution that fits their unique requirements.” Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), provide organisations of all sizes with a fast, convenient and automated path to the benefits of cloud communications. Avaya currently has 3.7 million cloud seats between its public and private offerings, and continues to see increased adoption of its cloud solutions across a wide range of industries. Avaya OneCloud solutions are available in 34 countries. The company will continue to expand its global footprint in the coming months to meet the growing needs of customers worldwide. -Ends- For more information on the Avaya cloud transformation program, visit the dedicated webpage at: https://news.avaya.com/us-cp-cloud-migration-reg The company is showcasing its cloud solutions, and more, at the Avaya booth #1519, Hall D at Enterprise Connect, March 18–21, in Orlando, FL. #EC19, #ExperiencesThatMatter Additional Resources A Buyer’s Guide to Cloud Communications – ZK Research Read about ‘Why the Cloud Might be Right for You’ Check out our whitepaper, CAPEX vs OPEX: The Financial Implications of Going Cloud About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organisations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom Silver Peak Appoints Dean Vaughan Vice President of Sales for Asia Pacific and Japan 2019-03-20T21:30:00Z silver-peak-appoints-dean-vaughan-vice-president-of-sales-for-asia-pacific-and-japan Sydney, 21 March 2019 – Silver Peak®, the global SD-WAN leader, delivering the transformational promise of the cloud with a self-driving wide area network™, today announced the appointment of Australian Dean Vaughan as vice president of sales for Asia Pacific and Japan. Based in Singapore, Dean is responsible for accelerating business expansion and customer acquisition through the company’s enterprise and service provider channels across the region, spanning Asia, Japan, Australia and New Zealand. "Our primary goal across Australia and New Zealand is to liberate organisations from the compromises of router-centric and basic SD-WAN approaches to transform their networks into a business accelerant,” said Graham Schultz, regional director for ANZ at Silver Peak. “Dean’s cross-regional executive leadership will be invaluable as we continue to expand and drive our local partner ecosystem and deliver value to our growing base of customers.” Today’s executive appointment dovetails a series of executive leadership and channel partner program announcements that underscore the company’s strategy to recruit the industry’s best talent as it pursues market leadership in the hyper-competitive market for SD-WAN edge infrastructure. “It’s an exciting time to join Silver Peak as geographically distributed enterprises across the Asia Pacific and Japan region turn to SD-WAN as a means to drive cloud and digital transformation initiatives,” said Dean Vaughan, vice president of sales for Asia Pacific and Japan at Silver Peak. “My immediate task is to put in place the best go-to-market strategy and team to lead Silver Peak forward, empowering customers across the region with our business-driven Unity EdgeConnect SD-WAN edge platform.” Dean Vaughan is a 22-year industry veteran with a proven track record in building winning sales teams. Prior to joining Silver Peak, Vaughan served in various enterprise technology sales leadership positions at Oracle since 2009, most recently as senior director of Cloud Platform Solutions for ASEAN. In a short period of time, he significantly expanded the company’s public cloud IaaS and PaaS businesses. During his time at Oracle, Vaughan also established and scaled the Oracle Virtualisation and Linux business units in Australia and New Zealand. In addition, he oversaw the Cloud Infrastructure business unit for Asia Pacific and Japan, delivering consistent double-digit annual growth by expanding the business to India, Korea and Japan and restructuring the business in China, ASEAN, Australia and New Zealand. Prior to Oracle, Vaughan built NCR Corporation’s Cisco Systems Network Integration business across Asia Pacific. “Dean is a strong and seasoned leader who will enable us to capitalise on the unprecedented wave of SD-WAN demand across Asia Pacific and Japan,” said Ken Laversin, chief revenue officer at Silver Peak. “Dean’s demonstrated expertise in growing multiple businesses across the region, and his in-depth knowledge of the enterprise and channel market, will enable Silver Peak to accelerate business expansion and customer acquisition. This will further entrench the business as the global SD-WAN leader delivering the transformational promise of the cloud with the industry’s first self-driving wide area network.” About Silver Peak Silver Peak, the global SD-WAN leader, delivers the transformational promise of the cloud with a business-first networking model. The Unity EdgeConnect™ self-driving wide area network platform liberates enterprises from conventional WAN approaches to transform the network from a constraint to a business accelerant. Thousands of globally distributed enterprises have deployed Silver Peak WAN solutions across 100 countries. Learn more at silver-peak.com. # # # Media Contacts: Einsteinz Communications for Silver Peak Richelle Gillette and Emma Keen +61-2-8905 0995 silverpeak@einsteinz.com.au Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience 2019-03-19T23:47:15Z avaya-deepens-integration-with-google-cloud-to-provide-powerful-ai-enhancing-customer-experience Sydney, Australia – March 19, 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced further integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies. Recognised as a Leader in the Gartner Magic Quadrant for Contact Center1, Avaya extends its leadership in leveraging AI to improve customer experience with more personalised, intelligent and insightful interactions. This includes embedding Google’s machine learning within Avaya conversation services powering the contact centre, enabling easy integration of AI capabilities regardless of channel, promoting a consistent and intelligent experience for customers and delivering true omnichannel experiences with AI. Together, Avaya and Google Cloud are providing customers with increased flexibility, efficiency and scalability in deploying powerful and simple communication and collaboration solutions that improve the customer journey. Avaya IX Contact Centre is an AI-enhanced, omnichannel solution including voice, email, chat and mobile communications to make customer engagement a competitive advantage that drives growth and brand preference. Avaya and Google are innovating in a number of key areas, including: Virtual Agents – Human-like automated Bots which seamlessly interact with customers, offloading the live agents’ utilisation until the optimal time and then transferring all context gathered to the agent. Now customers can decide when and how to engage bots throughout the interaction. And the Avaya platform captures the intent, actions and ultimate disposition of each interaction in real-time. Through this rich data, Avaya AI can be applied to decide the next best action in future customer engagement. Agent Assist – Provides superior customer experience by continuously delivering contextually relevant knowledge base to agents based on real time conversational analysis–for BOTH voice and text-based interactions. Avaya AI algorithms can be applied to Google Contact Centre AI to determine the next best action by the agent, delivering the right information and reducing customer friction – while increasing agent satisfaction and contact centre efficiency. Conversational Topic Modelling – An unsupervised learning tool designed to uncover key topic areas that customers have been contacting the contact centre about, and abstracting relevant information relating to how topics are articulated. Google Topic Modelling combined with Avaya AI enables agents to leverage real-time visibility of topics with each conversation turn. Through this valuable insight, recommended responses and best actions can be uniquely tailored to each part of the conversation to drive desired outcomes. Avaya is enhancing the customer experience by strengthening these areas through integration of Google Cloud APIs with key elements of Avaya’s contact centre infrastructure. Additionally, Avaya’s browser-based desktop is designed to easily connect with applications and Google Contact Centre AI is seamlessly incorporated in the agent user experience. “Partnering with Avaya helps us deliver on our goal to make the contact centre experience easier and more efficient,” said Rajen Sheth, Director of Product Management at Google Cloud. “We’re excited to work with Avaya so enterprises can keep customers happy with faster call resolution, and we look forward to building on this partnership as technology and customer’s expectations evolve.” Avaya and Google’s unique collaboration offers a differentiated contact centre solution with a simpler, but more efficient and architecturally superior approach via native gRPC integration for voice. This will enable Avaya IX Contact Centre customers to easily integrate AI providers like Google Cloud and infuse AI capabilities regardless of channel, for consistent omnichannel experiences. Avaya IX Contact Centre solutions are capable of maintaining an awareness of all events, including the sentiment, suggestions and resolution, creating a data lake source for future machine learning processing that generates increasingly impactful results. “We continue to expand our AI-enabled solutions as well as our cloud offerings for customers ranging from small-medium business to the largest global enterprises, and further collaboration with Google is providing additional capabilities to augment the innovation,” said Chris McGugan, Avaya Senior Vice President, Solutions & Technology. “By bringing these innovations to market for Avaya customers and partners, we enable them to make every customer interaction more meaningful and insightful, and more productive for their businesses.” Avaya pioneered the integration of AI capabilities into contact centre communications solutions, and has led development and investment in a number of key areas: Effortless Self-Service: With the power of AI, you can deliver great self-service experiences getting your customer the right information at the right time. Agent Assistance and Productivity: Empower agents with AI-driven guidance, that includes relevant content, suggested next-actions, and real-time coaching to stay ahead of the customer engagement. Smart Matching: Leverage advanced machine learning models to pair the best agent with each customer interaction. Smart Interactions: With powerful AI technologies, you can create smart, conversational interactions that yield improved business results. Empowered Agents: Agents are empowered by AI-driven guidance for content and suggested actions. Summarisation tools help agents expedite after-call processes. Simplified Operations: Reduce complexity for customers and agents alike by using AI models to select a self-service experience, automate a process, or pair with the best possible agent -Ends- The company is showcasing these solutions, and more, at the Avaya booth #1519, Hall D at Enterprise Connect, March 18–21, in Orlando, FL. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organisations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. 1 https://www.avaya.com/en/about-avaya/newsroom/pr-us-180522/ Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners US expert presents evidence for innovative drug-free pain management device, ActiPatch® 2019-03-13T23:39:19Z us-expert-presents-evidence-for-innovative-drug-free-pain-management-device-actipatch-r Mundipharma was pleased to welcome Biomedical Engineer Dr Sree Koneru to Australia to give a presentation on the innovative pain management device, ActiPatch®, which he helped develop. ActiPatch® uses electromagnetic pulse therapy to provide long-lasting pain relief. Dr Koneru is the Vice President of Product Development for Bioelectronics and visited Australia to present the clinical evidence behind ActiPatch® at the Australian Pharmacy Conference on the Gold Coast. You can watch Dr Koneru discussing ActiPatch® on Chanel Seven’s Weekend Sunrise here. “The new understanding of chronic pain is that nerves ‘memorise’ the initial pain from injury and over time, become hyperreactive,” Dr Koneru said. “When used over a painful area, ActiPatch’s pulsed signal is absorbed by tissue and disrupts hyperactivity of the nerves, resulting in lasting relief.” Electromagnetic pulse therapy helps to relieve pain from mild osteoarthritis and general musculoskeletal pain in the back, knee, heel and other muscle joints. It is also ideal for strains, sprains and other painful conditions. The therapy is completely sensation free, with no heat, tingling sensations or vibration. ActiPatch® is drug-free and can be safely used with any other medications. A registry studyi of more than 5,000 chronic pain sufferers using ActiPatch® indicated that: • More than 65% per cent reported a clinically meaningful reduction in pain from a wide variety of causes and locations of pain • The average pain reduction reported in these individuals was 57% • The 3-month follow-up showed sustained pain relief, decreased oral analgesic medication use and quality of life improvement. “ActiPatch® uses low-level therapy to allow 24/7 use and, as it doesn’t require skin contact, can be used over bandages and clothing,” said Dr Koneru. “Can also be used by people with metallic implants and when not placed directly over them, electronic devices such as pacemakers/defibrillators.” Mundipharma recently acquired the exclusive Australian and New Zealand distribution rights for ActiPatch®, reinforcing its commitment to the multimodal approach to pain management. This multimodal approach includes cognitive behavioural therapies, physical therapies and pharmacological therapies. “Mundipharma has worked collaboratively with healthcare professionals to provide appropriate access to pain relief over the past 20 years,” said Jane Orr, Managing Director of Mundipharma Australia and New Zealand. “Our work with leading clinicians and reputation as a trusted medical advisor will enable us to help more patients benefit from this therapy.” The results of clinical trials involving ActiPatch® can be found here. Always read the label. Follow the directions for use. If symptoms persist, see your healthcare professional. Further information is available from Mundipharma Pty Limited, 88 Phillip Street, Sydney, NSW 2000. Phone 1800 188 009 or email medinfo@mundipharma.com.au. For media enquiries, please contact: Rob Bates Communications Manager +61 422 196 238 Rob.Bates@mundipharma.com.au About Mundipharma Mundipharma is a member of a global network of independent associated companies which are engaged in research, development, production and marketing of prescription medicines and consumer healthcare products. Established as a leader in the development and provision of medicines for pain, we have expanded our portfolio to include treatments for cancer, glaucoma, asthma, burns, wounds, skin irritations and the common cold. For more information, please visit: www.mundipharma.com.au. ® ACTIPATCH is a registered trademark. References i Rawe et al. Pain Manag. 5(6):413-423 (2015) BenQ Launches True 4K HDR-PRO Home Cinema DLP Projectors with Super Wide DCI-P3 Colour Gamut 2019-03-13T21:18:47Z benq-launches-true-4k-hdr-pro-home-cinema-dlp-projectors-with-super-wide-dci-p3-colour-gamut SYDNEY, AUSTRALIA, 13 MARCH,2019 – BenQ, the global No.1 DLP projector brand, unveiled today CinePrime W5700 and W2700 DLP projectors, providing connoisseur-grade image quality, world-class colour performance and personalised customisability for home cinema enthusiasts. The world’s first 4K home theatre DLP projector featuring DCI-P3 colour, BenQ CinePrime W5700 and W2700 guarantee long-lasting CinematicColour with projector-optimised HDR-PRO™ support and individual factory colour calibration. “W5700 and W2700 introduce budding movie fanatics to real enthusiast-level cinema performance,” said Martin Moelle, Managing Director of BenQ Australia. “Astounding 4K visuals with precise HDR colour combined with powerful image adjustability and installation flexibility to perfectly suit small audio-visual screening rooms and living rooms.” Spectacular UHD Premium 4K Resolution with DCI-P3 Colour GamutBoth CinePrime models deliver true 4K performance with 3840x2160 resolution and 8.3 million distinct pixels for each frame. Utilising a pristine 4K-optimised optical system with six structured groups of all-glass lens elements for brilliant light transmission and ultimate image quality, W5700 and W2700 produce spectacular clarity and sharpness across the entire screen. Setting themselves apart from the competition, W5700 and W2700 blend real 4K resolution with the digital cinema industry’s lofty DCI-P3 colour standard, framing the ideal setting to view the latest 4K Blu-rays in glorious authentic colours as envisioned by filmmakers. Leveraging BenQ-exclusive CinematicColour technology, W5700 provides 100% coverage of the super wide DCI-P3 colour space and 100% of Rec. 709 while W2700 covers 95% of DCI-P3 and 100% of Rec. 709, backed by individual factory colour calibration reports ensuring Delta E≤3 colour accuracy. W5700 and W2700 breathe lifelike quality into 4K performances with proprietary HDR-PRO technology specifically optimised for projection. Supporting both HDR10 and HLG formats, HDR-PRO incorporates auto colour and tone mapping techniques to offer superior brightness and contrast ranges as well as ideal image optimisation, bringing out stunning 4K clarity and depth for vividly natural and realistic video quality. Advanced Adjustability and Installation Flexibility for Pro PersonalisationFor film buffs and home theatre pros seeking a sophisticated and customised cinema experience, BenQ proprietary CinemaMaster Video+ technology brings commercial quality digital cinema experiences into AV screening rooms and living rooms with motion-adaptive 4K pixel enhancement, gorgeous colour enhancement, and natural flesh tone rendition. Tastefully designed with a modern, compact profile and light weight, BenQ CinePrime projectors facilitate tailored AV personalisation with versatile short throw, big zoom, and lens shift for a wide range of home cinema possibilities. Ideal for dedicated AV rooms, W5700 provides a generous 1.6X zoom and 2D H/V lens shift. Smartly equipped for living rooms, W2700 features 1.3X zoom, vertical lens shift, as well as CinemaMaster Audio+ 2 for powerful and convenient integrated audio. Powered by ultimately durable Digital Light Processing, the 2015 Academy Award of Merit Oscar® winning technology used in 90% of the world’s digital cinemas, W5700 and W2700 deliver long-lasting picture quality with precise colours and razor-sharp clarity without maintenance or degradation. BenQ CinePrime W2700 is available now ($2499 SRP), and W5700 ($3999 SRP) begins shipping April 2019. To find out more about BenQ projectors, please visit BenQ.com. Gartner Says Outdated Technology Pushing Australian Workers Out The Door 2019-03-13T02:36:58Z gartner-says-outdated-technology-pushing-australian-workers-out-the-door Organisations must find a way to address the needs of modern workers as employees grow increasingly frustrated with workplaces that expect them to work with outdated, slow and complex technology, according to Gartner, Inc. Technology now ranks in the top 10 reasons Australian employees will leave their current role, according to Gartner’s 4Q18 Global Talent Monitor. The data reveals technology rose eight places from 3Q18 to come in ninth on the list of key attrition drivers for Australian employees. “People have become so used to advanced technology in their day-to-day lives, that they expect the same thing from their workplace. However, businesses are having a hard time matching the speed at which technology is adopted at home,” said Aaron McEwan, HR Advisory Leader at Gartner. “It’s not surprising that employees are becoming frustrated when they find themselves wasting valuable time navigating complicated systems and processes that utilise slow and old technology. It’s unproductive and inefficient for everyone involved,” said Mr. McEwan. Compensation has also become increasingly important for Australian employees, rising four places to the No. 3 reason Australians cite for leaving their jobs. Alternatively, for the first time in five years, compensation is the third driver of attraction for Australian workers when considering a new position. “The combination of expectations over compensation and the tools and tech employees are given to do their job often feel like a representation of an individual’s value or worth to the company. Feeling valued by your employer is intrinsically linked to the employee experience and really impacts how a person feels about their job,” said Mr. McEwan. These factors may have already hit the willingness of Australian employees to go above and beyond at work as discretionary effort levels fell 4.5 per cent year over year – from 21 percent in 4Q17 to 16.5 percent in 4Q18 (see Table 1). Highlights from the 4Q 2018 Global Talent Monitor Talent Monitor Australian International Average High Intent to Stay 38.8% 32.5% High Discretionary Effort 16.5% 14.4% Job Opportunities 49.7 51.1 Drivers of Attraction Work-Life Balance Location Compensation Compensation Work-Life Balance Stability Drivers of Attrition Future Career Opportunity People Management Compensation Future Career Opportunity Compensation People Management Source: Gartner (February 2019) According to Mr. McEwan, businesses can no longer ignore the needs of their employees, and must start thinking of their workers like they do their customers; making it a priority to offer a personalised, seamless and efficient experience. “For organisations, the answer doesn’t lie in allowing staff to bring their own devices or offering more money. It’s recognizing that these are just a part of the broader employee experience,” Mr. McEwan said. “This means understanding and focusing on what employees’ value from their experiences with the company. Rather than waste time implementing policies, systems and processes that have no impact on how employees feel about their company, organisations need to talk to employees to determine how to retain current and attract new employees.” Gartner advises organisations to tailor employee experiences to suit the needs, desires and goals of the individual rather than the collective. By understanding what employees value the most, HR leaders can positively impact the employee experience and lessen the desire for them to seek alternative employment opportunities. Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey which is made up of more than 22,000 employees in 40 countries, including 848 in Australia this quarter. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner ReimagineHR Conference Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, August 6-7 in Sydney, Australia. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held September 18-19 in London, and October 28-30 in Florida. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. Malwarebytes Rolls Out Offering Enabling MSPs to Provide Leading Endpoint Protection and Response to Customers 2019-03-05T21:29:23Z malwarebytes-rolls-out-offering-enabling-msps-to-provide-leading-endpoint-protection-and-response-to-customers XX Disability Tech Startup Hireup Wins National Award 2019-03-04T03:31:50Z disability-tech-startup-hireup-wins-national-award Sydney based technology startup Hireup has been recognised as one of Australia's best care providers in the annual care provider of the year awards. From their headquarters in the Sydney suburb of Greenwich, Hireup powers support worker services for people with disability all over Australia. The Care Provider of the Year awards are a national celebration of Australia's best care providers as voted by users on CareNavigator.com. The awards recognise care providers from over 13,000 listed, who have maintained a consistently perfect rating for the entire year. Joining Hireup, this year's winners also included Queensland's A Positive Being Counselling Service and South Australia's Action Psychology. As an online platform, Hireup is built to revolutionise the way people with disability find, hire and manage support workers by harnessing technology and connecting people with shared interests. Hireup founders Jordan and Laura O’Reilly, grew up alongside a brother with disability. Managing support workers was part of their family routine. Sometimes the support workers were a great fit but more often than not, they weren’t. While at university, Jordan became a disability support worker and learned that not only was the system broken for people with disability but also for support workers. It was with a deep and personal understanding of the disability support work system and the ways it needed to change that Laura and Jordan decided to create Hireup. Since its founding, Hireup has booked over 1.2 million hours of support and claims to have collectively saved users over $9million. Little wonder then that the platform has proved popular with participants in the National Disability Insurance Scheme (NDIS). In less than 5 years, Hireup has grown to make a huge difference in lives all across Australia. As Hayley, a CareNavigator.com user put it, "Having the freedom, choice and control for us to connect with who we want, and communicate directly with them has allowed such great connections! It’s fantastic that the middle man is cut out, and workers and people seeking support can connect with each other directly. We have had so much more success in support than ever before with a traditional model." Express Virtual Meetings launches high-definition video conferencing technology 2019-03-03T21:00:00Z express-virtual-meetings-launches-high-definition-video-conferencing-technology Melbourne – 04 March 2019 – Express Virtual Meetings (EVM), a leading provider of audio, web and video conferencing services and part of the MNF Group, has launched its enterprise-grade, high-definition video conferencing service, representing a sweeping change to the way organisations communicate and collaborate. Enterprise-grade HD video conferencing technology has historically been considered cost prohibitive to most businesses unless they are large organisations with expensive in-house infrastructure and experienced IT departments. EVM’s video-conferencing solution brings the latest in enterprise-grade HD video conferencing technology into the mainstream for businesses of all sizes. EVM’s video conferencing solution enables customers who wish to hold video conferences, without the expense of purchasing and managing expensive and complex hardware infrastructure such as multi-point conferencing units (MCUs), separate gateways, and storage or playback devices, to conduct multi-party video meetings using any video conferencing system. PC or mobile users without access to a video conferencing end point can also join a video conference seamlessly via their web browser using WebRTC (without needing to download any software) and retain superior sound and video quality. “Our brand new, high-definition (H.323) video conferencing solution provides exceptional audio and video quality and is a big step forward in terms of availing this fantastic technology to Australian businesses of all types,” Andrea Goding, General Manager for Express Virtual Meetings explains. “Our video conferencing infrastructure is housed in secure data centres in Australia, and is independent of the pubic internet which means our customers are less likely to experience sound or visual lag or drop outs that users of traditional online meeting applications experience from time-to-time. Most importantly, our state-of-the-art security encryption technology - which aligns with standard security protocols – protects the transmission of voice and video data impeding potential threats to customer security and privacy,” Ms Goding said. EVMs’ video conferencing solution can be used for everyday meetings, or customised for large-scale special events where the company’s on-demand, conference management team work closely with customers, end-to-end, to ensure their event is a success. “We are very excited to launch this solution. It’s suitable for organisations that already have H.323/SIP end points available or those who are experiencing the frustrating short comings of their current online meeting tools and are ready to take their video conferencing to the next level,” Ms Goding concluded. For more information, visit https://www.expressvirtualmeetings.com.au/video-conferencing-launch-lp. -End- About EVM Express Virtual Meetings is an award-winning Australian-owned and operated conferencing provider, offering a wide range of reliable and flexible audio, web, video and operator-assisted conferencing options. We have been servicing small to medium businesses and large-scale enterprises in Australia and around the world for over 15 years. For more information: Zoe Palin, Marketing Manager, Conference Call International | Express Virtual Meetings Phone: +61 3 8788 6015 Email: zpalin@conferencecall.international.com Coordinate Your Project Team Before You Begin Renovations Warns Gold Coast Electrical Contractor EJ Electrical Works In Burleigh Heads 2019-03-01T22:00:10Z coordinate-your-project-team-before-you-begin-renovations-warns-gold-coast-electrical-contractor-ej-electrical-works-in-burleigh-heads The proliferation of fast home renovation shows on TV have led some homeowners to think that renos are easily cobbled together. But, warns EJ Barnes, aGold Coast electrical contractor, good planning and coordination is as important in home renovation projects as it is in any construction project. Project management is a complex business, and communication is key to a well-coordinated project. It’s when homeowners start calling in contractors piecemeal that the trouble begins, says Barnes. For the best results, he suggests calling in contractors simultaneously before the works begin so that they can discuss the places where their tasks interface. “For example,” he says, “our work comes after the builders’ and the success of some of it depends on what the builders do. I find it best to approach the project as a team rather than as two individual contractors with separate agendas.” Electricity is Not an Add-On Electricity is something people are inclined to take for granted, says EJ Barnes. But remembering that even small changes in home layout will affect the places where we want access to power, lighting, and so on helps homeowners to stay on budget. “DIY renos often reach a point where someone remembers they’re going to want a power point to move, and then it’s time for us to save the day again!” While experienced electricians like EJ are expert at rescuing the uninitiated from the consequences of a poorly-planned renovation, EJ likes his customers to enjoy plain sailing. “If you’re planning to change the layout of kitchen counters – even switch your lounge or bedroom furniture around, you might need electrical work done. The good news is it might cost less than you expected. The bad news is that things are going to be pretty inconvenient for you for a while if electrical work came as afterthought to a home improvement project.” Big or Small, There’s Always a Project Team Whether you’ve chosen to use professional construction and electrical contractors for renovations or need help with a few tweaks you’re taking on as a DIY project, EJ Barnes says there’s always a project team. “With a reno, there’s less pressure than there is with a big construction project, but the same principles apply. All the people who are involved must coordinate and cooperate to get the project completed to specification. That means starting a dialogue before we begin works.” Working With Construction Companies and Homeowners: It’s What They Do For EJ Barnes and his team, working with construction companies is part of the regular routine. EJ Electrical works understands the need to keep renovation projects on track, on schedule, and to specification, and that makes the company a favourite with Gold Coast construction companies. But homeowners are still very much a part of EJ’s customer base – and the reasons why they like dealing with EJ Electrical Works are similar to those of the construction companies. “We don’t believe in dual standards,” says EJ. “That’s what professionalism’s about.” The message is clear. If you’re considering a home renovation project, and you need a Gold Coast electrician on your project team, EJ Electrical Works is ready to see it through with you from planning to completion. Reach businesses like EJ Electrical Works and Coastline Local Electricians via their websites giving them a call on 1300-DIAL-EJ,that’s 1300 342 535. Written & Syndicated by Baxton Media. Avaya Recognises APAC Region’s Leading Tech Pioneers 2019-02-28T02:46:16Z avaya-recognises-apac-regions-leading-tech-pioneers Bangkok, Thailand – February 28, 2019 – At this week’s Avaya Partner Summit 2019, held in Bangkok, Avaya Holdings Corp. (NYSE:AVYA) recognised the leading tech pioneers from the Asia-Pacific (APAC) region. Ten awards were given to Avaya’s leading channel partners from Australia, Japan, Korea, Malaysia, Hong Kong and China at a star-studded gala dinner. The partners were recognised for creating new ideas to inspire in their quests to revolutionise the way that businesses build customer and employee experiences. At the Avaya Partner Summit, Avaya demonstrated its go-to-market transformation strategy for APAC channel partners, who will be able to take advantage of Avaya’s fast-growing ecosystem of technology solutions, alliance partners and channel programs to increment and amplify the value of their Avaya business. “In an increasingly digitised business environment, it is more important than ever for technology companies to collaborate in designing holistic solutions for their customers’ business needs. Today we recognise organisations that share this vision and which are using Avaya’s open communications platforms to innovate, to grow and to deliver additional value to the market,” said Fadi Moubarak, Vice President – Channels, Avaya International. The lion’s share of awards went to channel partners from Australia, Japan and South Korea, speaking volumes about the sophistication of these markets. Many of the winning partners were recognised for implementing truly innovative solutions that redefined their customers’ businesses. For instance, the Australia-based Telstra was honoured for its continued ability to develop the latest, customer-centric innovations on the Avaya Oceana and Equinox platforms. Marubeni Information Systems Co., based in Japan, was awarded for developing its own artificial intelligence (AI) solution enabling voice-based recognition, frequently asked questions and interactive voice response (IVR). Meanwhile, the Korea-based TAK Information Systems Inc. was named Innovation Partner of the Year after deploying an advanced omni-channel call centre – the first of its kind in the country. Avaya also paid homage to the partners most driving cloud growth across the APAC region, where once again Australia and Japan led the field. CTI Solutions, was awarded after it emerged that the company sold over 50 per cent of the PoweredBy seats in Australia last year. And SCSK gained recognition for growing its Avaya cloud business by over 40 per cent last year. The full list of awards and winners are: Mid-Market Cloud Partner of the Year: CTI Solutions (Australia) Enterprise Cloud Partner of the Year: SCSK (Japan) Innovation Partner of the Year: TAK Information Systems Inc. (South Korea) Growth Partner of the Year: Hansol Inticube Co. (South Korea) A.I. Partner of the Year: Marubeni Information Systems Co. (Japan) Mid-Market Partner of the Year: E-World Communication SND BHD (Malaysia) Loyalty2Gether Partner of the Year: Hong Kong Telecommunications (Hong Kong) Distributor of the Year: Sichuan Changhong IT Information Products (China) SP Partner of the Year: Telstra (Australia) Partner of the Year: Mitsui Knowledge Industry (Japan) -Ends- About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners MyNetFone partners with ACN Pacific, the world’s largest direct seller of essential services 2019-02-27T21:00:00Z mynetfone-partners-with-acn-pacific-the-worlds-largest-direct-seller-of-essential-services Sydney – 28 February 2019 – MyNetFone Business, a provider of new-generation hosted communications services and part of the MNF Group, has partnered with the world’s largest direct seller of essential services, ACN. The organisation’s Australian-based Independent Business Owners can now resell MyNetFone’s Virtual PBX phone system within the Australian marketplace. ACN Pacific is the trusted go-to partner for customers’ essential services within the small and medium business (SMB) sector. MyNetFone’s Virtual PBX phone system is future-proof and scalable and can easily accommodate sudden growth often experienced by SMBs. Hosted in the cloud, specific IT expertise is not needed to maintain or configure the system – ideal for SMBs owners. Lee Atkinson, MyNetFone’s General Manager for Small Business and Channel Partners said the two-year agreement with ACN will assist MyNetFone in growing market share within Australia’s biggest business sector. Atkinson said, “ACN only partner with leaders in telecommunications and they have a vast network of people that are world leaders at opening doors to new business. MNF are leaders at simplifying communications and delivering telecommunication products. The potential for our partnership is huge.” Gerard Frack, ACN Pacific’s Managing Director added, “Our partnership with MyNetFone builds on the unique opportunity ACN provides to the Australian market and aligns perfectly with our strategic vision for the future. With the MyNetFone Virtual PBX suite we will expand our SMB offering beyond our mobile voice, security, energy and broadband proposition to provide a full-service solution for small businesses across Australia.” MyNetFone Business is actively seeking to partner with industry groups within the SMB marketplace in Australia to drive awareness, support and understanding of the efficiencies modern telecom systems can create. In October 2018 it announced a strategic partnership with the Australian Construction Industry Forum (ACIF). MyNetFone Business is supporting ACIF with webinars, promotions and events around technology in the construction industry. The partnership with ACIF kicked off with a TED-style talk in December 2018, with more planned for 2019. /ENDS About MyNetFone MyNetFone is Australia’s largest provider of hosted voice and data communications services for business and residential users. MyNetFone is part of the MNF Group, one of Asia-Pacific’s fastest growing technology companies. Listed on the ASX since 2006, it is now twice the winner of the Forbes Asia-Pacific “Best under a Billion” award. Headquartered in Sydney, Australia, the company has over 400 people located across Asia-Pacific, Europe and North America. MNF develops and operates a global communications network and software suite enabling some of the world’s leading innovators to deliver new-generation communications solutions. For further information about MyNetFone please visit: https://business.mynetfone.com.au About ACN Pacific ACN is the world’s largest direct seller of telecommunications and essential services for residential and business customers. Services include Energy, Phone, Mobile, Broadband, nbn™, Payment Processing and Security Services. ACN Pacific covers both the Australian and New Zealand markets, providing customers with direct access to leading products and services. For further information about ACN Pacific please visit: acnpacific.com Media enquiries: For MyNetFone - Sue Ralston, Einsteinz Communications T: (02) 8905 0995 E: sue@einsteinz.com.au For ACN Pacific - Karren Challoner-Miles, Marketing and Communications Director T: (02) 8214 4240 E: karren.challoner-miles@acnpacific.com.au The power of Customer Lifetime Value and why 87% of Asia-Pacific SMBs see benefit in the cloud: Frost & Sullivan research 2019-02-26T03:52:15Z the-power-of-customer-lifetime-value-and-why-87-of-asia-pacific-smbs-see-benefit-in-the-cloud-frost-sullivan-research Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions, has released a new report which reveals half of small and midsize businesses (SMBs) surveyed in Asia-Pacific view the cloud as the most efficient way to optimise the customer journey and reduce business challenges associated with legacy infrastructure, integration and costs. In fact, 87% of SMB participants are considering a move to the cloud to ensure lower CAPEX, reduced total cost of ownership, flexibility, scalability, ease of use and a fast deployment. Genesys commissioned Frost & Sullivan (F&S), a global business consulting firm involved in market research, to survey more than 400 business and IT decision makers across Asia-Pacific to uncover emerging customer experience technology trends. The survey, titled Asia-Pacific SMB Customer Service Trends, analysed SMBs’ business impact, priorities, and technological maturity. While there is a definite market appetite for cloud-based solutions, the study found respondents rate a wide range of other emerging technologies as higher priorities in the next one to two years. SMBs surveyed ranked an omnichannel strategy as having the most immediate impact on business, with 51.4% desiring a solution that delivered a connected customer journey across both voice and digital channels. This is followed by accessibility and mobility solutions and applications of artificial intelligence (AI) such as machine learning and digital assistants. Gwilym Funnell, Managing Director of Genesys Australia and New Zealand, shared why it’s vital for SMBs to prioritise transitioning to the cloud. “SMBs often list legacy infrastructure, integration complexities and high cost as the biggest hindrances in allowing them to modernise their customer service delivery with digital channels, chat and voice bots, automation and more. With a modern cloud platform as the foundation of their customer experience strategy, SMBs will have the infrastructure needed to rapidly access new technologies and benefit from an expedited speed-to-market without the need for massive upfront investment and significant in-house IT resources. “Choosing a partner like Genesys with a proven cloud-based customer experience platform packed with capabilities, like omnichannel, artificial intelligence and analytics, enables SMBs to compete with even the largest organisations. It also ensures smaller businesses can deploy new technology quickly, helping to reduce costs overall and realise tangible value almost immediately,” said Mr Funnell. Key focus on customer lifetime value and employee engagement The study also showed one in three SMBs put Customer Lifetime Value (CLV) ahead of customer satisfaction and customer loyalty, indicating greater market maturity. This is followed by better employee engagement and satisfaction. However, despite the buzz surrounding new digital capabilities and the fact that 60% of respondents agree that a solid customer service strategy is indispensable to gaining a competitive advantage, the study showed SMBs in Asia-Pacific are cautious in their approach. Over 52.3% of respondents believe that digital disruptions occurring across industries would only have minimal impact on their customer engagement strategy. With the exception of Australia, New Zealand and India, SMBs in most of the 13 countries polled shared a similar perspective. Funnell commented on SMBs more cautious approach to adopting digital in the Australia and New Zealand (ANZ) region, “SMBs in the Asia-Pacific region tend to have a wait-and-see attitude towards implementing new technologies for customer interactions due to often constrained technical resources and budget. This disconnect is limiting SMBs’ ability to stay ahead of their customers’ expectations and differentiate from competitors. With our proven migration path to the cloud, Genesys has made it easy and fast for SMBs to propel their customer experience forward by accessing new technologies that enable them to produce the business results that count the most, like increased revenue, sales and customer satisfaction,” said Mr Funnell. Learn more about insights from the survey and how SMBs can transform their customer experience strategy by leveraging the cloud, digital channels and AI in a webinar on Thursday 14th March at 2:30pm AEDT. Register now. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018-1 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com.