The PRWIRE Press Releases https:// 2020-08-07T04:28:39Z Australia’s No. 1 SEO Consultants Offers Free 30-Minute Consultations 2020-08-07T04:28:39Z australia-s-no-1-seo-consultants-offers-free-30-minute-consultations There’s far more to building a brand and marketing than simply having a website. Even the most elaborate website won’t produce results if potential customers don’t see it. As Australia’s No. 1 SEO consultants, Content’s Me understands the intricacies of digital marketing and offers free, no-obligation 30-minute consultations.  Content’s Me owner, Dale Groocock, can assist individuals and companies with website design, content marketing, social media marketing and Google Ads, along with infographics and conversion optimisation. Content’s Me brings client websites to the forefront to place higher in rankings on Internet searches. The digital marketing services in Sydney will help identify areas where websites need improvement and are under performing. Multiple techniques can be used and strategies employed to attract new consumers and retain established customers. The methods are effective for personal or business branding. A website is an essential tool for building brands and they convey much more than just basic information. The web design services in Sydney consider multiple facets. Everything about a website is important, encompassing ease of navigation to the fonts and colors used that make a site aesthetically pleasing to visitors and make them linger. Visitors demand websites that load quickly and efficiently. A website that loads slower than four seconds is losing customers. Content’s Me has the experience and expertise to remove code, modify image formats, and correct problems that slow loading times. It helps Google read sites more efficiently and improves analytics for better rankings. Content’s Me has earned a reputation as Australia’s No. 1 SEO consultants and the experts perform all their services in-house for client convenience. The SEO company in Sydney always provides results, assisting clients with Google Ads, establishing a robust social media presence, and providing a full range of SEO services to enhance visibility and direct more traffic to client websites across multiple vectors. About Content’s Me Content’s Me is a 5-star digital marketing consultant and SEO company established in 2012. We offer a diverse range of digital marketing services all backed up by our commitment to providing excellent service and fantastic results. We focus on achieving results naturally and over time, thus building long-term strength and stability in your website’s rankings. Connect with Content’s Me on Facebook, Twitter, Pinterest, and YouTube. Media Contact Content’s Me Phone: (02) 8076 4569 Suite 1, Lvl 1/194 Military Rd. Neutral Bay, North Sydney NSW 2089 Website: GSN and Daisee partner to provide AI-powered automated quality management to improve customer experience 2020-08-06T03:33:53Z gsn-and-daisee-partner-to-provide-ai-powered-automated-quality-management-to-improve-customer-experience GSN and Daisee are excited to announce the award winning Daisee solution is now available as part of GSN’s ecosystem of pioneering cloud contact centre solutions.  This partnership brings together the contact centre expertise of GSN with the advanced AI powered customer interaction quality management capabilities of Daisee to help organisations create value in every interaction.   The direct partnership between GSN’s leading cloud contact centre solution and Daisee’s AI powered speech and sentiment Analytics allows companies to quickly understand the quality of every customer interaction across three core pillars – communication, conduct and compliance as well as leverage the customer data for continuous business improvement.  “I am extremely excited to announce that Daisee’s award winning solution is now part of the GSN portfolio of leading customer engagement solutions.  We believe Daisee sets a new standard in understanding the quality of every customer interaction within a contact centre environment.  It is a perfect fit for our customers” said Richard Fink, CEO of GSN.   Daisee analyses every single voice interaction using its patent-pending proprietary sentiment engine. The world’s first Programmable Scorecard™ augments the quality management process, replacing the traditional paper scorecard with an automated, digital one, flagging critical focus areas within the media player and providing descriptive rationale as to why certain questions failed or passed. Workflow automatically triages low-scoring, high risk calls for operational personnel to review and remediate.  “Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of GSN to bring our solution to more customers across Australian and New Zealand” said Richard Kimber, Founder & CEO, Daisee.  For more information, please contact Harrison Deck (Sales Director ANZ) at Daisee on +61-(0)404 697 151 or Tim Noll (Enterprise Architect) at GSN on +61-(0)437 287 531.  About GSN GSN is an Australian owned customer engagement solutions provider and a pioneer in Cloud and SaaS technologies since 2003. GSN delivers innovative customer engagement solutions with data and insights, service design, and development expertise to create value in every customer interaction.  About Daisee Daisee builds technology that empowers people.  Daisee provides customer interaction quality management, powered by proprietary AI-driven speech and sentiment analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling. Daisee helps people solve problems by making interactions simple and smart so they can have a more significant impact, be more productive, and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.   Gartner Forecasts Global Government IT Spending to Decline 0.6% in 2020 2020-08-06T02:01:44Z gartner-forecasts-global-government-it-spending-to-decline-0-6-in-2020 6 August 2020 — Worldwide government IT spending is forecast to total $438 billion in 2020, a decrease of 0.6% from 2019, according to the latest forecast by Gartner, Inc. Global government IT spending will represent 16% of total enterprise IT spending across all industries, which is forecast to total $2.7 trillion in 2020, a decrease of 8% year over year. “Government organisations are accelerating IT spending on digital public services, public health, social services, education, and workforce reskilling in support of individuals, families and businesses that are heavily impacted by the COVID-19 pandemic,” said Irma Fabular, senior research director at Gartner. “To sustain economic viability, government organisations also deployed government recovery assistance programs which assist small businesses and allow workforce reskilling.” Software Sector to Experience Strongest Growth in 2020 The only segments on pace to show growth in 2020 will be IT services and software (see Table 1). IT services will continue to be the largest IT spending segment among governments in 2020, while software spending will experience the strongest growth, with an increase of 4.5% in 2020. Table 1. Government IT Spending Forecast by Segment, 2019-2021, Worldwide (Millions of U.S. Dollars)   2019 Spending 2019 Growth (%) 2020 Spending 2020 Growth (%) 2021 Spending 2021 Growth (%) IT Services 152,685 4.5 152,692 0.0 158,220 3.6 Software 99,344 9.4 103,768 4.4 112,246 8.2 Telecom Services 64,117 0.3 62,545 -2.4 64,549 3.2 Internal Services 63,305 -0.1 62,740 -0.9 60,462 -3.6 Devices 32,495 4.7 29,786 -8.3 29,742 -0.1 Data Centre 28,191 -0.2 26,168 -7.2 27,084 3.5 Total 440,136 3.9 437,698 -0.5 452,303 3.3 Source: Gartner (August 2020) As government organisations globally begin to ease stay-at-home policies, some practices relevant to public health and wellness will persist, including options for telecommuting,” said Ms. Fabular. “Many government organisations will also introduce measures to build community and national resilience, including improving disease and other threat surveillance systems. An example is the $500 million in aid designated by the U.S. federal government in public health data surveillance and infrastructure modernisation to help states and local governments develop COVID-19 tools. Important but less urgent IT projects, such as enterprise resource planning (ERP) and robotics process automation (RPA), will be delayed to make room for immediate and critical spending in digital workplace support, public health response and economic growth. Adoption of cloud services will continue to accelerate while spending on in-house servers and storage will continue to decline.” Government IT spending in North America will be the largest globally, reaching $191 billion in 2020, followed by Western Europe ($94 billion) and Greater China ($39 billion). Digital government services, data and analytics, cybersecurity as well as citizen engagement and experience will continue to be spending targets for the public sector. In addition, as illustrated by an EU policy recommendation, building health system resilience to combat future pandemics will dominate some leadership priorities. These priorities will include spending on supply chain predictability, medical research and IT infrastructure security solutions. Gartner clients can get more information in “Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2018-2024, 2Q20 Update” and “Forecast: Enterprise IT Spending for the Government and Education Markets, Worldwide, 2018-2024, 2Q20 Update.” Learn how to lead organisations through the disruption of coronavirus in the Reset your business strategy section on Complimentary research, insights and webinars are offered to help leaders build resilience on their path to business recovery. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit Rendr Launches in Melbourne 2020-08-05T23:55:39Z rendr-launches-in-melbourne Launched in 2020, the Rendr app is here to revolutionise and Uberfy the Home & Hardware industry by delivering supplies on-demand straight to doorsteps and job sites across Melbourne. Co-founded by 22-year-old entrepreneurs, Greg Leibowitz and James Fisher, Rendr, which is available for both iOS and Android users, conveniently and quickly delivers everything from paint, plants, and power tools, BBQs, basins, and everything in between to consumers across Melbourne. After establishing a digital marketing agency straight out of school in 2017, Leibowitz and Fisher were inspired to continue innovating and pushing boundaries. With the increase in on-demand deliveries and after a discussion with tradie mates about slow deliveries and the inconvenience of leaving job sites to pick up supplies, they had a lightbulb moment and realised there was a gap in the market they needed to fill. The Rendr app is created with industry-leading technology, which easily allows users to purchase items at the tap of a button and have them delivered on demand. The team has also implemented handy features like a paint estimator tool and bundle packages for consumer ease and convenience. With appeal to DIYers and tradies alike, Leibowitz and Fisher have already seen a great demand for the Rendr platform. “By dissecting the ever-changing retail landscape, we determined there wasn’t an all in one platform available for trades and DIYers, which provided the on-demand delivery of the supplies they need. By combining ease of use and sophisticated technology, the perfect solution was developed. Within our first two months of launching in Melbourne, we’ve seen consumer demand exponentially grow,” says co-founder, Greg Leibowitz. “We’ve got big plans for future expansion,” says co-founder, James Fisher, “We want to become an all-encompassing app that is the go-to for all your DIY and trade needs.” With Melburnians back in lockdown, the app has seen exponential growth, showing that consumers are opting to purchase through the app seamlessly, instead of heading out to the local hardware store. By providing a Home and Hardware store at consumers’ fingertips, Rendr allows projects to be completed more efficiently, while supplies and tools are delivered on-demand to doorsteps and work sites. ENDS For more information, or to organise an interview with co-founders Greg Leibowitz and James Fisher, please get in touch: Megan Chambers || New webinar series, DIGital Discovery, launches for geology and mining professionals 2020-08-05T07:43:20Z new-webinar-series-digital-discovery-launches-for-geology-and-mining-professionals How is digital and data optimisation influencing the mining and metals sector? In EY’s 2020 report on the Top 10 Business Risks and Opportunities for mining and metals, digital effectiveness is identified as one of this year’s top issues. Now, as our industry is feeling the impact of COVID-19, technology is playing an even bigger part in operational adaptation and building resilience for miners globally. acQuire is launching a brand new, three-part webinar series delivering thought-provoking insights on the impact of digitalisation and data management in mining. Kicking off in August, the webinars will dig into how geoscientific information management, mining technology and systems connectivity can optimise the future work for miners. The webinar series is aptly named, DIGital Discovery, and will feature a smart line up of guest speakers from acQuire and the global mining industry. Some of the topics discussed include: ·        The role of geological data management and why it’s an essential component to miners. ·        How a rapidly changing technology landscape is both helping and hindering the mining industry. ·        Why cross-collaboration between technology and mining companies is essential. ·        The need for a technology roadmap to ensure a safe and profitable arrival to the future of mining. The series has been designed with the busy mining professional in mind. Each webinar runs for a neat 30 minutes and includes 10 minutes of Q&A discussion. Geology managers, mine leadership and geologists will learn acQuire’s vision for what the mining landscape may look like in the future, hear about industry case studies, and have solid take-aways to use in their business. Registrations for the webinar can be made online through acQuire's website at  ThousandEyes Releases Inaugural Internet Performance Report, Revealing Impact of COVID-19 2020-08-05T01:16:02Z thousandeyes-releases-inaugural-internet-performance-report-revealing-impact-of-covid-19 San Francisco, 4 August 2020 - ThousandEyes, the Internet and Cloud Intelligence company, today announced the findings of its inaugural 2020 Internet Performance Report, a first-of-its-kind study of the availability and performance of Internet-related networks, including those of Internet Service Providers (ISPs), public cloud, Content Delivery Network (CDN), and Domain Name System (DNS) providers. Measuring performance over time, the report examines the impacts of changing Internet usage due to COVID-19 and how those impacts varied across different regions and providers."The Internet is inherently unpredictable and outages are inevitable even under normal conditions. However, with the overnight transition to a remote workforce, remote schooling, and remote entertainment that many countries experienced in March, we saw outages spike to unprecedented levels -- especially among Internet Service Providers who seem to have been more vulnerable to disruptions than cloud providers," said Angelique Medina, research author and director of product marketing at ThousandEyes. "With the Internet Performance Report, businesses can benchmark Internet performance pre and post COVID-19 and plan for a more resilient IT environment as they continue to build out infrastructures that can manage the external dependencies on cloud and Internet networks that employee and consumer experiences now rely on."Rapid adoption of cloud services, widespread use of SaaS applications, and reliance on the Internet has created business continuity risks for enterprises. ThousandEyes is an enterprise software platform that enables organisations to see the Internet like it's their own network. Based on an unmatched number of vantage points around the globe that perform billions of measurements each day to detect when traffic flows are disrupted and measure performance, ThousandEyes leverages this unique Internet intelligence to monitor and detect how Internet, cloud, and other third-party dependencies impact end-user digital experiences. Based on measurements collected between January and July 2020, the Internet Performance Report uncovers important insights into the resilience and behaviour of the global Internet, helping organizations apply a data-driven lens to their IT and business planning.Key findings from the 2020 Internet Performance Report: COVID-19 Impact Edition, include:· Global Internet disruptions saw an unprecedented rise, increasing 63% in March over January, and remained elevated through the first half of 2020 compared to pre-pandemic levels. In June, 44% more disruptions were recorded compared to January.· · ISPs in North America and APAC experienced the largest spikes in March at 65% (North America) and 99% (APAC) respectively versus January, and have since returned to levels typical of those regions. In EMEA, however, outages continue to increase month over month with 45% more disruptions in June versus January.· · ISPs were hit the hardest, while cloud provider networks demonstrated greater overall stability. Between January and July, cloud providers experienced ~400 outages globally versus more than ~4500 in ISP networks. Relative to total outages, more than 80% occurred within ISP networks and less than 10% within cloud provider networks.· · Though the total number of outages increased across all regions, impact on Internet users varied. Following pre-pandemic patterns, a larger proportion of disruptions in EMEA tend to occur during peak business hours as compared to North America, where a majority of large outages typically take place outside of traditional business hours and therefore may not have a meaningful impact on Internet users.· · Overall, the Internet held up. Despite unprecedented conditions and an increase in network disruptions, Internet-related infrastructures have held up well, suggesting overall healthy capacity, scalability, and operator agility needed to adjust to unforeseen demands. Negative performance indicators, such as traffic delay, loss, and jitter generally remained within tolerable ranges, showing no evidence of systemic network duress.· · Increased network disruptions due to operator adjustments. Many of the network disruptions observed post-February appeared to be related to network operators making more changes to their networks to compensate for changing traffic conditions.· "Initially, we saw both businesses and service providers scramble to adjust, overnight, to work-from-home environments. However now, we see a definite shift towards accommodating a more permanent scenario of serving a remote workforce," said Paul Bevan, research director, IT Infrastructure, Bloor Research. "This is creating a realignment of network infrastructure that will look very different from pre-March network platforms. The findings from ThousandEyes' research will be critical in helping organisations understand the inter-dependencies that are at play between internal and external networks, and how to strengthen IT infrastructures now that the Internet has become a core component to manage."For a complete list of findings and to learn more about the 2020 Internet Performance Report: COVID-19 Impact Edition, please download the report here: more: · Download the 2020 ThousandEyes Internet Performance Report: COVID-19 Impact Edition:· View the infographic: Five Data-driven Insights About Internet Performance and Resilience: to attend the webinar: How The Internet Responded to a Pandemic – And What It Means For Your Business taking place August 13, 2020 at 10.00 AM PDT: the blog: A Tale of Two Internets: Internet Performance Pre and Post COVID-19: current job openings at ThousandEyes: the latest ThousandEyes announcements and news coverage: About ThousandEyesThousandEyes, the Internet and Cloud Intelligence company, delivers the only collectively powered view of the Internet enabling enterprises and service providers to work together to improve the quality of every digital experience. The ThousandEyes platform leverages data collected from an unmatched fleet of vantage points throughout the global Internet, from within data centres and VPCs and on end user devices to expose key dependencies that impact digital service delivery, empowering businesses to see, understand and improve how their customers and employees experience any digital website, application or service. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including 150+ of the Global 2000, 80+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies. For more information, visit: or follow us on Twitter at @ThousandEyes.ENDS HealthEngine Releases Report on Australia's Uptake of Telehealth 2020-08-05T00:37:58Z healthengine-releases-report-on-australia-s-uptake-of-telehealth Perth, 5 August 2020:  While COVID-19 served as a catalyst for the uptake of telehealth, a new report from HealthEngine provides a snapshot of the early telehealth experience from across Australia and the opportunities ahead.  As the leading healthcare and telehealth destination, HealthEngine identified learnings and insights from its work to help connect GP and patients via telehealth. Topline learnings included: ●      Continuity of Care: Most people looked to their regular GP or local provider first for telehealth ●      GPs Turning to Telehealth: 1 in 4 GP practices on HealthEngine offered telehealth ●      After Hours Care: GPs from four dedicated virtual care groups covered 92% of late night appointments ●      Telehealth Generation: Millennials accounted for 43% of telehealth use ●      Top 3 States for Telehealth Adoption: ACT, WA and NSW ●      Top 5 Cities for Telehealth Use: Bathhurst (NSW), Nowra-Bomaderry (NSW), Busselton (WA), Rockhampton (QLD) and Wollongong (NSW) ●      Phone vs Video: Majority of appointments via phone, but some patients want more video The Uptake of Telehealth: HealthEngine Insights Report is available at  and brings together findings from The Uptake of Telehealth Dashboard and a post-telehealth appointment patient/consumer survey. The interactive Uptake of Telehealth Dashboard,  linked in the report, allows you to look at national data or breakdowns by state and territories, generations and/or by April-June time period. Dr Marcus Tan, CEO of HealthEngine said, “Creating more access to telehealth for people across Australia builds on HealthEngine’s belief in the power of connectivity, simplicity and the ability for positive patient experiences to create better healthcare outcomes. With recent telehealth reforms announced and continued reviews ahead, we hope the report contributes to the conversation on the future of telehealth and its role in filling healthcare gaps due to timing, location, situation or patient’s choice during or beyond the pandemic.”  -ENDS- ResearchMaster selected to partner with Curtin University to deliver Research Management Solution 2020-08-04T23:11:03Z researchmaster-selected-to-partner-with-curtin-university-to-deliver-research-management-solution Following a comprehensive tender process and technology scoping workshop, Curtin University (Curtin) has announced ResearchMaster as their chosen supplier to deliver its Research Management Solution (RMS).  Seeking critical enabling technology to deliver on their vision to grow demand-driven and researcher-driven projects, Curtin will partner with ResearchMaster to implement an end-to-end RMS streamlining the research management lifecycle. Nicole O’Connor, Director of Research Services & Systems at Curtin University said ResearchMaster’s proven track record in supporting Australian institutions, together with its significant investment in RME, will provide real benefits for the University.   “Given the many external factors currently impacting the tertiary sector, investing in technology to automate core processes, enhance transparency and streamline operations is key to supporting improved efficiency and business outcomes for Curtin,” Ms O’Connor said . Group Chief Executive Officer, Declan Ryan said Curtin are replacing bespoke grants management technology with a robust Research Management System. “We are pleased to partner with Curtin to deliver an end-to-end research management solution.  Through robust integration, we’ll offer a single point of reference for all aspects of research and revolutionise the user experience by providing researchers the ability to self-manage their projects.” Mr Ryan said. ResearchMaster’s leading enterprise solution ResearchMaster Enterprise (RME) is the most comprehensive RMS in the Australasian market. It is a highly automated, fully integrated, system which has been designed, developed and is supported in Australia. The project will be delivered in a phased approach with the first phase due to commence in 2020. Curtin has chosen a SaaS delivery model with the solution hosted in Database Consultants Australia’s and ResearchMaster’s Australian Data Centre. For more information contact: Kristy Cook (03) 8317 8175 or About ResearchMaster ResearchMaster is a DCA, Database Consultants Australia, company – leaders in innovative data solutions for businesses, governments and higher education institutions. We specialise in technology, data optimisation and are experts in IoT software innovations, database development, data management, and hosting and data assurance services. Our research management system gives our clients and their researchers the data management, collection and reporting tools they require to more effectively manage higher education research. Proudly Australian owned, our 350+ passionate employees and local development team are dedicated to turning our client’s ideas into commercial reality; we empower our people to make a difference. About Curtin University Curtin University is a world-class, global university known for its high-impact research and strong industry partnerships. Curtin is ranked in the top one per cent of universities worldwide, with the University placed 9th in Australia according to the Academic Ranking of World Universities (ARWU) 2019. The University has built a reputation around innovation and an entrepreneurial spirit, being at the forefront of many high-profile research projects in astronomy, biosciences, economics, mining and information technology.   Impact Releases Tactical Guide for Optimising and Driving Revenue Growth from Partnership Automation Programmes 2020-08-04T21:54:29Z impact-releases-tactical-guide-for-optimising-and-driving-revenue-growth-from-partnership-automation-programmes Sydney & Melbourne, August 5, 2020—Impact, the global leader in partnership automation, today released a commissioned study conducted by Forrester Consulting. The study, Smooth the Partnership Journey by Learning from high-maturity companies, provides a set of actionable next steps for optimisation, fully tailored to the maturity level of the individual programme. The World Trade Organisation cites that 75 percent of world trade flows indirectly: not through direct selling but through channels, partnerships and alliances. Impact’s commissioned study confirms that partnerships remain a significant revenue generator with29 percent of direct-to-consumer (DTC) decision makers estimating a 20 percent or greater year-over-year revenue growth rate for 2019 from their partnership channel sales. “Partnerships are an increasingly significant driver of enterprise growth. The question is no longer ‘if’ or ‘why’ – it’s ‘how do you put a programme into action?’ What insights can new partnership programmes apply from those who have been forging the path?” said Michael Head, Chief Partnerships Officer, Impact. “This study provides partnership professionals a window into the methodologies of the most successful programmes, down to the benchmark partner mix by vertical or tactical recommendations for each stage.” The study found that there are seven phases within a partnership lifecycle with each phase having different goals and objectives depending on the maturity of the program. The seven phases are: Planning, Discovery and Recruitment, Contracting and Payouts, Tracking, Engaging, Protecting and Monitoring, and Optimisation., The study recommends a different approach within each phase for high- versus low-maturity programmes. Low maturity programmes are often new programmes, with a siloed approach and limited automation capabilities. High maturity partnership programmes are defined as those that cover a wide breadth of partnership types and take a coordinated/de-siloed strategy and approach to their partnerships, standardising how they manage all types of partnerships through a unified life cycle that runs with automation technology that lets them scale their program and accelerate its growth. The study found a number of high-level insights that are true across all phases and for programs of all maturities: Planning is challenging across the board. It is the second most challenging phase behind Discovery and Recruitment for high maturity companies and behind Optimisation for low maturity companies.Maturity = Growth. The maturity of an organisation makes a difference in revenue: a quarter of high maturity companies get 25 percent or more of their overall company revenue from partnerships, in contrast to only 14 percent of low maturity companies.Partner Mix and Scale. Programmes mature as the type of partners are diversified and the scope of the programme scales: low maturity firms have often been reliant on traditional affiliates, while average maturity firms have partnered with a wider variety of partner types.Julianne Kiider, Tuft & Needle Affiliate and Influencer Manager commented “Since working with Impact, our affiliate program has grown to be a fully scaled ecosystem of diverse partnership types that generate incremental revenue. Automation was key to the process; once we automated the more tedious phases, we were able to reallocate that time to relationship building and expanding our strategic efforts.” The Smooth the Partnership Journey by Learning from high-maturity companies respondent pool was made up of marketers across all direct-to-consumer (DTC) verticals, including: retail, travel & hospitality, financial services and consumer software. About ImpactImpact is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by automating the full partnership lifecycle, including: discovery, recruitment, contracting, engagement, fraud protection, optimisation and payment processing for enterprise partnerships. Impact’s Partnership Cloud™ manages over $50B in e-commerce sales and processes over $2B per year in payments to partners. Impact drives revenue growth for global enterprise brands such as Bass Pro Shops, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 500 employees and twelve offices worldwide. To learn more visit ContactsSue RalstonEinsteinz CommunicationsPh: +61 02 8905 That’ll be the phone, Reg 2020-08-04T10:08:36Z that-ll-be-the-phone-reg-1 PHONES ringing out, phone lines busy, transferred calls abandoned and active sales calls hitting the dreaded ‘dial this for service and that for sales’ is costing dealers tens of thousands of dollars a month in lost sales, according to James O’Neill, the CEO of WildJar, one of Australia’s leading call tracking and phone management systems. Speaking with GoAutoNews Premium, as part of our Dealer Talks podcast series with Gumtree Cars, Mr O’Neill said dealers spend vast sums of money driving buyers to their businesses but are still missing many of the phone calls they are generating with ‘hot’ buyers on the other end. The worst ‘sins’ are buyers met with engaged signals meaning there are not enough lines and phones ringing out suggesting there are not enough people manning phones. “Across the board, we find dealers are still missing 15 percent of phone calls and another 10 percent of calls are being abandoned during the call transfer process,” Mr O’Neill said. “There is a huge hole when a call is transferred from reception to a salesperson and that salesperson is not at their desk and the customer is on hold for one minute or two minutes and they hang up. That is 10 percent abandoned. “So in total that means 25 percent of calls into a business are being missed.” He said that WildJar calculates that missed calls  and abandoned calls cost a dealership $260 a time. “We looked at Deloitte’s $2,600 gross profit per car and we know 1 in 10 calls into a dealership results in a sale. Lets keep it really simple and we know that every call you miss is $260. “We know a metro dealer who received 2,100 phone calls in one month and missed 390 which is 18.4 per cent. So the monthly revenue impact was about $100,000 based on the Deloitte number.” Mr O’Neill said that, when a customer calls, dealers need to be ready to help them buy because they are ready to buy. “There are so many improvements and efficiencies dealers can do internally just on getting the call flow and call handling correct and by answering the call at the right time. “Dealers spend so much money at the front end to drive lead enquires and, when the customers pick up the phone and call, we know that callers convert at around a 15 percent higher rate than the online lead enquiry ‘form fills’. “A dealer salesperson might send a video out to a customer via SMS; they have done a video walkaround of the car, and that creates direct engagement with the customer. “But that connection is broken when the customer calls the main dealership landline and is greeted with the usual Press 1 for Service, 2 for parts, 3 for sales and the experience around that is not good. The dealership needs to know at that point that the customer has just watched a video and treat them as such. “How our business works is that we have unique phone numbers within advertising. So we know the customer is calling from a particular medium; in this case calling from a video they have just watched. “Rather than sending the customer to a phone queue, we send them to the sales person or we set up a hunt group where we set up a multi-call to call all your sales people at the one time so they know that this is a sales engagement. “When they pick up the phone we ‘whisper’ to the salesperson that this customer/lead is from your YouTube video ad or this is a lead from a video the dealer has sent out to them. So the salesperson knows how to respond to the phone call before they speak to that customer. “When dealers are getting these calls buyers are ready to purchase. They have done their research and, by not answering correctly, you interrupt their progress. “Dealers, on an aggregate level, are still quite poor at handling calls. ‘You know this customer is looking at your inventory page so send them to the right people at the right time and improve that customer process – and invest more in the people that are answering the calls because we found that even if they are just polite on a call it is improving conversion levels. “Customers like to interact. They do all their research online, go to classified sites, choose brands on local dealer websites, when they are ready to purchase, they are picking up the phone and calling. “When they do call, the customer is highly engaged.” Mr O’Neill said that WildJar’s experience across 600 dealerships of all brands and locations shows there is a remarkably small number of people who call more than one dealership. “We only see two percent  of cross calling – which is a customer calling two or more dealerships. James O’Neill “Two percent is very low. So if a customer is calling your dealership, they want that dealership. They do not want to go to the next dealership a few suburbs away. “That is why giving each customer a fantastic and memorable first impression over the phone is now more important than ever, as these consumers who are calling you are ready to buy,” he said. “So the data that we are seeing is that once they have chosen a brand and chosen a dealership location, they are willing to give that dealer the opportunity to speak to them. “Once they call you they are ready to talk to you, they are ready to purchase, they are as hot as a lead could be. So you need to treat them that way. “But first of all you need to answer the call.” To learn more about the WildJar visit or call 1300 317 533 About WildJar   WildJar helps businesses become wildly successful by providing cutting edge voice and SMS solutions. Founded in 2016, WildJar has helped more than 4,000 companies worldwide drive revenue and connect their customer’s journey online to their purchasing behaviour offline. Finally, businesses and marketers have complete attribution and analytics to measure call outcomes and ROI. With WildJar’s Voice Platform, businesses get granular campaign attribution to understand why customers are calling, real-time intelligence about who’s calling and analyse what’s being said during conversations to improve outcomes. Vocus helps customers navigate the ‘unimaginable’ with speed and agility 2020-08-04T05:04:33Z vocus-helps-customers-navigate-the-unimaginable-with-speed-and-agility As the COVID-19 health and economic crisis continues to intensify, Vocus has shown speed, agility and decisive leadership to be the most critical factors in supporting customers through the biggest change to business we’re likely to experience. Vocus is a leading fibre and network solutions provider. It owns and operates networks spanning 30,000km, connecting all mainland capitals and most regional centres in Australia and New Zealand, to Asia and beyond. Andrew Wildblood, Vocus Chief Executive, Enterprise and Government, said a different type of leadership is needed during a crisis like a pandemic.  “Being a leader means guiding people through uncertain times and providing focus. Strong leaders are able to help their people prioritise during ambiguous times and, at its core, get the best out of them,” Mr Wildblood said.  Vocus provides connectivity, data centres, cloud and collaboration solutions to more than 5,000 enterprise and government customers, including nearly two-thirds of the ASX 200 and more than 200 government agencies. It also connects some of Australia’s most remote regional areas to the rest of the country.  In a bid to meet increased demands and provide network resilience, reliability, and secure connectivity during the mammoth shift to remote working, the telco provider quickly pivoted and refocused efforts on helping customers through the immediate impact of the crisis.  Vocus delivered more than 340 upgrades for 230 customers during the initial week when businesses shifted to working from home, while also adding around 40% capacity to allow those working from home to access corporate services. It also accelerated a partnership with Zoom to bring video-first conferencing to customers.  “This is one of the largest, most rapid changes to business that we’ve seen in our lifetime, and really underscores the role of the network and ICT infrastructure in helping businesses cope with disruptions completely out of their control,” Mr Wildblood said.  Internally, Vocus also handled a large-scale move towards remote working. Before COVID, an average of 20% of staff worked remotely in some capacity. Under the new restrictions, it shifted to more than 2,000 staff across nine offices throughout Australia working entirely from home.  During this time, Vocus was able to support, respond, and manage staff, while also managing a high volume of customer orders and increased capacity demands on its networks thanks, in part, to its robust business continuity and scenario-based plans already in place.  “The nature of our business means that we had a solid plan in place that allowed us to move quickly and efficiently to serve customers and staff. We quickly formed teams focused on rapid customer order delivery and separate teams to move quickly on capacity to service customer demands.”  But not every business was as digitally resilient—some customers found it difficult to quickly scale up on a dime, Mr Wildblood acknowledged.  “Many businesses did this well and embraced the rapid technological adoption, but for others this was a huge learning curve during an already uncertain time. “There was a massive demand for collaboration technology, and then increases in bandwidth to support it. We saw a split between customers: some already had the tools and tech required and just needed to scale up, but for others, it was about enabling them for the first time, setting up security measures and providing proper configuration.”   To maintain resilience, Vocus continues to monitor its own network closely, prioritising work to maintain a reliable service, and adjusting network capacity as necessary to reduce the risk of performance impacts and ensure backup options are in place.  Mr Wildblood said these types of ‘resilience measures’ are essential to help customers maintain stability, thrive and survive, and rebound to the future, as COVID-19 is likely to leave lasting changes to the business and market landscape.  “COVID-19 has just made it crystal clear that businesses now need to prepare for the unimaginable,” Mr Wildblood said.  “It’s also highlighted the importance of reliable, secure connectivity and the importance of resilience, in your infrastructure, your leadership, your staff. “Being a leader always requires you to be flexible and agile as the environment around you changes, and that’s never been truer than leading a team through a life-changing event like COVID,” he said.  ECAL on the rise, and joins HyperKu group of companies. 2020-08-04T04:53:16Z ecal-on-the-rise-supports-global-live-sport-and-events-industries-throughout-covid FOR IMMEDIATE RELEASE PRESS RELEASE AUGUST 2020 ECAL on the rise, and joins HyperKu group of companies.  HyperKu acquires ECAL and fuels global growth At a time that is proving difficult for most Australian businesses, ECAL’s global calendar communications and marketing platform is thriving, having been acquired by Singapore start-up HyperKu, and securing $1M in additional capital to fuel growth. ECAL’s calendar communications and marketing platform enables any event-based organisation to deliver rich, dynamic content, straight to their audience, via their personal digital calendar. With the onset of COVID, their clients were quick to develop new and interesting ways to keep fans engaged using ECAL’s adaptive technology. The National Basketball Association (NBA) and English Premier League (EPL) both launched highly successful eSports tournaments, whilst Formula E organised a 9-week ‘Race at Home Challenge’ simulator series, featuring professional drivers up against the best Sim racers and celebrities. Closer to home, the Australian Football League (AFL) and National Rugby League (NRL) season restarts have faced huge challenges, with constant interruptions and continual rescheduling due to the unpredictable nature of the COVID outbreak. Performing Arts organisations are also turning to ECAL for solutions, such as The Australian Ballet with the launch of their ‘Digital Season’. The importance of the ECAL platform in engaging and activating fans is what made them attractive to co- founders, Patrick Barrett and Remon Gazal at HyperKu. “The ECAL acquisition makes perfect sense for us at this time. Some of the biggest event brands in the world are turning to ECAL to manage customer communications through this period of great disruption”, said Remon Gazal, former APAC President at Brightstar. HyperKu’s capital partners for the ECAL acquisition include a Singapore-based Family Office who invest in high- growth technology platforms, some of which have already signed partnership agreements with ECAL. “We have entered a new era of digital engagement and entertainment, with a blending of exciting new digital events, and traditional live events. Uncertainty and change are the main constants, and the power of ECAL’s smart, dynamic communications for events is proving to be critically valuable - in sports, entertainment, media and beyond,”, says Patrick Barrett, who is also the CEO of ECAL. During this COVID period, ECAL has won new business in eSports, virtual conferencing, and streaming services. Payments are also a major focus, with the recent announcement of a partnership with payments orchestration company PayDock, and impending announcements with two other key strategic partners in the marketing and events space. “The new ownership structure for ECAL will provide the capacity for continued growth into new industries and territories, as well as a support network of people, portfolio business and capital to help make it all happen”, says Barrett. “This is an exciting time for us. Already, we have announced the appointment of sports media executive, Alex Peebles as Chief Revenue Officer, who will lead our Asia expansion and help us go deeper into media. We expect to share more exciting news in the coming weeks.” For further information, please visit About ECAL: ECAL is world-leading calendar communications, marketing and data platform, used by 300+ major brands globally across sports, entertainment, media, ticketing and payments. Headquartered in Melbourne, with a presence in London, Los Angeles, Manila, Delhi and Singapore, ECAL’s smart ‘sync to calendar’ technology enables rich, dynamic, event-based communications straight to calendar, for better business outcomes. About HyperKu: HyperKu is a Singapore based start-up, co-founded by Patrick Barrett and Remon Gazal, and the owner of ECAL. They are currently seeking similar post-revenue enterprise platform businesses that have proven use cases, clear product differentiation and robust technology, and are ready to scale. ENDS SugarCRM Named A Visionary in Gartner’s Magic Quadrant for Sales Force Automation for 8th Consecutive Year 2020-08-03T22:40:15Z sugarcrm-named-a-visionary-in-gartner-s-magic-quadrant-for-sales-force-automation-for-8th-consecutive-year CUPERTINO, California – August 3, 2020 –SugarCRM Inc.®, the innovator of time-aware CX, today announced that it was named a Visionary in the Gartner 2020 Magic Quadrant for Sales Force Automation for the 8th consecutive year. Sugar was recognized for its ability to execute and completeness of vision. In the report[1], Gartner noted the top three reasons, which drove the 100 vendor reference customers who use the SFA solutions reviewed in the Magic Quadrant, to purchase from their vendor included: product functionality and performance (64%), competitive costs (62%), and strong customer focus (52%). “We believe SugarCRM is the clear choice for sales automation based on technology, value and ease of use,” said Rich Green, Chief Product Officer and CTO, SugarCRM. “With one of the highest customer retention rates of all ranked vendors and high scores for both our customer experience and service, companies of all sizes are adopting Sugar Sell to drive their sales initiatives and deliver for their customers”.  Sugar Sell is part of Sugar’s time-aware CX solutions that enable marketing, sales and service teams to gain a clear, unified view of the customer and deliver a better experience across the customer journey. Now is a period of rapid innovation for Sugar as the company builds out its time-aware, no-touch CX platform with analytics capabilities and new products including Sugar Integrate, a robust, integration solution for 200 business processes and apps.[1] Sugar improved its position on the ability to execute in the Visionaries quadrant for Sales Force Automation (SFA) compared to the previous report and is also positioned on the "Completeness of Vision" axis. The report evaluated 15 vendors. A complimentary copy of the Gartner, Inc. 2020 Magic Quadrant for Sales Force Automation research report is available from the SugarCRM site here. Gartner Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About SugarCRM SugarCRM’s time-aware sales, marketing and service software helps companies deliver effortless and predictable customer experience. For mid-market companies and anyone that wants a CX-driven platform, Sugar gives teams the time-aware customer data they need to create a seamless customer journey and increase customer lifetime value. More than 4,500 companies in over 120 countries rely on SugarCRM. Based in Silicon Valley, SugarCRM is backed by Accel-KKR.  Kingston Releases Next-Gen KC2500 NVMe PCIe SSD 2020-08-03T05:24:20Z kingston-releases-next-gen-kc2500-nvme-pcie-ssd Click here or the image above for high-resolution images. Sydney Australia - August 3, 2020: Already making waves globally, Kingston Technology, a world leader in memory products and technology solutions, is excited to announce the awaited arrival of the KC2500 to the Australian market. Arriving in stores this week, this next generation M.2 NVMe™ PCIe SSD is designed to set the standard for desktop, workstations and high-performance computing (HPC) systems. KC2500 NVMe PCIe SSD delivers powerful performance using the latest Gen 3.0 x 4 controller and 96-layer 3D TLC NAND. With speeds1 up to 3,500MB/s read and up to 2,900MB/s write, KC2500 combines outstanding performance and endurance that improves workflow for desktop, workstation and power users. This makes it an ideal SSD for users looking to give their PC a boost in productivity, including work computing and gaming.  KC2500 is available in capacities up to 2TB2 housed in a compact M.2 2280 form factor that saves space for other components while allowing users to take advantage of PCIe speeds. The self-encrypting SSD supports a full-security suite for end-to-end data protection using AES-XTS 256-bit hardware-based encryption. It allows the usage of independent software vendors with TCG Opal 2.0 security management solutions such as Symantec™, McAfee™, WinMagic® and others. KC2500 has built-in Microsoft eDrive support, a security storage specification for use with BitLocker. “KC2500 sets a new bar for high-performance client PC usage, enabling those who demand speed and reliability to handle intensive workloads on desktops, workstations and for HPC applications,” said Kingston. “The compact M.2 form factor and broad range of security and encryption options provides greater flexibility for organizations who are looking to refresh their current systems, or for the power user looking to upgrade their current system with the best that NVMe PCIe SSDs can offer.” KC2500 is currently available in 250GB, 500GB and 1TB capacities with 2TB2 shipping soon. KC2500 is backed by a limited five-year warranty and free technical support. For more information visit KC2500 NVMe PCIe SSD Part Number Capacity MSRP* (AUD) MSRP (NZ) SKC2500M8/250G 250GB KC2500 NVMe PCIe SSD $135 $145 SKC2500M8/500G 500GB KC2500 NVMe PCIe SSD $235 $251 SKC2500M8/1000G 1000GB KC2500 NVMe PCIe SSD $420 $449 SKC2500M8/2000G 2000GB KC2500 NVMe PCIe SSD $829 $887 *Pricing is not inclusive of tax, VAT, etc. Actual street price may be different as below. E.g. Mwave, Scorptec, PLE - $289 1TB KC2500 NVMe PCIe SSD Kingston KC2500 NVMe PCIe SSD Features and Specifications: Incredible NVMe PCIe Performance Supports a full-Security Suite: TCG Opal 2.0, XTS-AES 256-bit, eDrive Ideal for Desktop, Workstations and High-Performance Computing (HPC) Systems Upgrade your PC with capacities up to 2TB2 Form Factor: M.2 2280 Interface: NVMe PCIe Gen 3.0 x 4 Lanes Capacities2: 250GB, 500GB, 1TB, 2TB Controller: SMI 2262EN NAND: 96-layer 3D TLC Encrypted: AES-XTS 256 bit Sequential Read/Write1:                     250GB – up to 3,500/1,200MB/s 500GB – up to 3,500/2,500MB/s 1TB – up to 3,500/2,900MB/s 2TB – up to 3,500/2,900MB/s Random 4K Read/Write1:                                     250GB – up to 375,000/300,000 IOPS 500GB – up to 375,000/300,000 IOPS 1TB – up to 375,000/300,000 IOPS 2TB – up to 375,000/300,000 IOPS Total Bytes Written (TBW)3:  250GB – 150TBW 500GB – 300TBW               1TB – 600TBW 2TB – 1.2PBW Power Consumption: .003W Idle / .2W Avg / 2.1W (MAX) Read / 7W (MAX) Write Storage Temperature: -40°C~85°C Operating Temperature: 0°C~70°C Dimensions: 80mm x 22mm x 3.5mm Weight:                                                                       250GB – 8g 500GB – 10g 1TB – 10g 2TB – 11g Vibration Operating: 2.17G Peak (7-800Hz) Vibration Non-operating: 20G Peak (20-1000Hz) MTBF: 2,000,000 Warranty/Support4: Limited 5-year warranty with free technical support Product samples for review can be requested via PR Galleria, a platform where technology and games are offered for review. Samples are available only to influencers and media for influencer marketing and public relations purposes. 1 Based on “out-of-box performance” using a PCIe 3.0 motherboard. Speed may vary due to host hardware, software, and usage. IOMETER Random 4K Read/Write is based on 8GB partition. 2 Some of the listed capacity on a Flash storage device is used for formatting and other functions and thus is not available for data storage. As such, the actual available capacity for data storage is less than what is listed on the products. For more information, go to Kingston’s Flash memory guide at 3 Total Bytes Written (TBW) is derived from the JEDEC Client Workload (JESD219A). 4 Limited warranty based on 5 years or “Percentage Used” which can be found using the Kingston SSD Manager ( For NVMe SSDs, a new unused product will show a Percentage Used value of 0, whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100). Kingston can be found on:  Facebook: YouTube: About Kingston Technology Kingston Technology is a world leader in memory products and technology solutions. Through its global network of subsidiaries, affiliates and manufacturing facilities, Kingston designs, manufactures, tests and distributes DRAM, Flash and Embedded memory solutions as well as peripheral products via its HyperX gaming brand. Kingston has sales offices and representatives worldwide including in the United States, Canada, China, Europe, Eastern Europe, India, Latin America, Russia and Taiwan. For more information, please visit Kingston and the Kingston logo are registered trademarks of Kingston Technology Corporation. IronKey is a registered trademark of Kingston Digital, Inc. All rights reserved. All trademarks are the property of their respective owners. Mallee Blue Media Announces New Professional Design Services for Australian Business 2020-08-03T02:32:31Z mallee-blue-media-announces-new-professional-design-services-for-australian-business Mallee Blue Media, one of Australia's leading web design agencies has announced a new partnership with the Studio Press and its WordPress web design platform. Speaking from Tenterfield NSW, founder and lead design consultant David Trounce said, "This is a new phase in the evolution of Mallee Blue Media's web design services for small business and will mean greater diversity in design, functionality and customization for small business websites." Partnering with Studio Press will mean a broader range of design services, said Trounce. It will also mean reduced costs and faster turn-around for small business websites that are looking to get off the ground quickly.