The PRWIRE Press Releases https:// 2019-01-07T20:00:00Z Seagate Levels Up Data Creation At CES With Storage Solutions To Fit Any Digital Life 2019-01-07T20:00:00Z seagate-levels-up-data-creation-at-ces-with-storage-solutions-to-fit-any-digital-life LAS VEGAS, NV – CES 2019 – January 7, 2019 – Seagate Technology plc (NASDAQ: STX), a world leader in data solutions, today announced an exciting extension of its portfolio with several new models, including new solid state drive offerings at CES® 2019. From gung-ho gamers to Instagram gurus, photo-collecting parents, or visionary creatives, Seagate offers the data storage solutions that empower users to live their best digital lives in today’s fast-changing data-heavy landscape. Today, consumers have more ways than ever to consume content, driving the need to create, distribute and manage data efficiently. According to a recent IDC whitepaper sponsored by Seagate, five billion consumers are currently interacting with data every single day. By 2025, that number will jump to six billion, or 75 percent of the world’s population. Each of those six billion people will have at least one data interaction every 18 seconds, bumping the amount of data created worldwide to 175 zettabytes by 2025. Consumers increasingly need reliable ways to collect, protect, manage and access a good portion of that data, and Seagate’s latest products – including the cutting-edge LaCie® Mobile Drive, LaCie Mobile SSD, Seagate Backup Plus HDDs, FireCuda® 510 and BarraCuda® 510 internal SSDs, and IronWolf® 110 NAS SSD – are designed to fit a variety of data storage needs and digital lifestyles. “Today’s digital world impacts businesses and consumers globally. Companies are increasing digitization and consumers are embracing personalized, real-time data interactions. With these changes come higher expectations for managing data,” said Jeff Fochtman, vice president of marketing for Seagate. “With over 40 years’ experience in data management, Seagate is continuously innovating to prepare customers for this new era of data resilience. Our new lineup of data storage solutions empower consumers to efficiently manage their video, photos, and documents, at home, in the office, or on-the-go.” Seagate’s newest lineup of storage solutions helps consumers level up and manage their data storage needs. They include: The Storage Style Icon Seagate’s premium LaCie brand continues to deliver iconic storage solutions for all design aficionados and creative professional go-getters. Need to capture different angles of your #OOTD, several times a day? LaCie Mobile Drive is ideal for an ever-growing digital library with its capacity topping out at a massive 5TB. When there is a need for fast file transfers, LaCie Mobile SSD dishes out intense speeds of up to 540MB/s, offering capacities up to 2TB. Whether shuttling content from the set to post-production or using it as a scratch disk editing 4K video projects, the drive helps close the project on time and in style. Both solutions feature a unique, eye-catching diamond-cut design complementing Apple® MacBook® aesthetics and include a 1-month subscription to the Adobe® Creative Cloud® All Apps plan. LaCie Mobile Drive features a 2-year limited warranty, while LaCie Mobile SSD offers a 3-year limited warranty and a 3-year subscription to Seagate Rescue Data Recovery plan. Both new drives are available in January. Your Storage for Favorite Memories Photos, movies, documents, phones, tablets, laptops. Today’s connected consumer has a digital world made up of many parts. Seagate’s Backup Plus is a family of portable external hard drives to help the everyday consumer balance life and provide peace of mind. Photo-happy parents can snap away and not worry about losing these precious mementos knowing their new Backup Plus drive can help them breathe a little easier. Backup Plus Ultra Touch (1TB and 2TB capacities) offers a high-touch sensory experience that feels a little like home with premium features including automatic backup with multi-device folder sync and data protection with hardware encryption. Backup Plus Slim (1TB and 2TB capacities) and Backup Plus Portable (4TB and 5TB capacities) are both outfitted with lustrous aluminum finishes available in black, blue, and silver and offer automatic backup. Aiding your creativity, the new Backup Plus models include a complimentary 2-month subscription to the Adobe Creative Cloud Photography Plan. Backup Plus Ultra Touch will be available in February and Backup Plus Slim and Backup Plus Portable will be available in March. Your Speedy Advantage to Upping the Game Fear not, PC gamers. In the Esports and live-stream era, Seagate takes your need for speed seriously. The FireCuda 510 M.2 PCIe NVMe SSD delivers blazing performance with intense read and write speeds for the ultimate gaming experience. Its crisp 4K video processing and high IOPS allows gamers to run multiple simultaneous video streams and programs – crucial for gameplay recording and streaming. Plus, its ultra-small M.2 2280 form factor means you can beef up just about any size system – be it a laptop, mini PC, or desktop. We understand that the need for speed extends beyond gaming. For the consummate multitasker and performance seeker, the BarraCuda 510 M.2 PCIe NVMe SSD features next-level speed for accelerating applications, with an ultra-small form factor for ultra-thin laptops, mini-PCs, and desktops. It is everything you love about the BarraCuda brand, now in an M.2 form factor. Available this spring, FireCuda 510 and BarraCuda 510 feature Seagate’s SeaTools SSD GUI dashboard for easy data management and a 5-year limited warranty. The World’s First Purpose-Built SSD for NAS Seagate’s IronWolf 110 SATA SSD is the world’s first purpose-built NAS SSD. It is designed with enterprise-class endurance and reliability, has a 24/7 always-on work ethic, and offers capacities of up to 3.48TB. Seagate’s exclusive Durawrite® technology helps accelerate reads and writes, extend the life of the flash and provide up to 7000 TBW on the 3.84TB capacity drive. With the ability to access, share and backup files from nearly anywhere, Network Attached Storage appliances (NAS) have become a necessity for many business owners, professionals, creative pros and prosumers. Choosing tough, ready and scalable IronWolf drives ensures top performance and the best possible user experience with the confidence of a 5-year limited warranty and 2-year data recovery support. IronWolf 110 will be available this January. For more details, come “Level Up” during CES 2019 in the Seagate Experience Zone at The Venetian, 3rd Level, Lido Ballroom 3140. There, you will find interactive product demos and live experiences that showcase how the latest Seagate and partner technologies are teaming up to unlock the potential of creative workflows, smart home technologies, gaming, edge computing, and more. You can also find more information on the new products by visiting the following pages: LaCie Mobile Drive https://www.lacie.com/products/mobile-drive/ LaCie Mobile SSD https://www.lacie.com/products/mobile-ssd/ Backup Plus Ultra Touch, Backup Plus Slim, and Backup Plus Portable https://www.seagate.com/consumer/backup/backup-plus/ FireCuda 510 https://www.seagate.com/internal-hard-drives/ssd/firecuda-ssd/ BarraCuda 510 https://www.seagate.com/internal-hard-drives/ssd/barracuda-ssd/ IronWolf 110 https://www.seagate.com/internal-hard-drives/ssd/ironwolf-nas-ssd/ For more information, please visit https://www.seagate.com/news/, https://www.lacie.com/company/news/, and https://blog.seagate.com/ces-2019/ About Seagate Seagate crafts the datasphere, helping to maximize humanity’s potential by innovating world-class, precision-engineered data management solutions with a focus on sustainable partnerships. Learn more at www.seagate.com. Follow Seagate on Twitter, Facebook, LinkedIn, Spiceworks, YouTube and subscribe to our blog. ©2019 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Spiral logo, and LaCie are registered trademarks of Seagate Technology LLC in the United States and/or other countries. FireCuda, BarraCuda, IronWolf and Durawrite are trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. Adobe, Creative Cloud, and Adobe Premiere are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, MacBook, and Apple Store are trademarks of Apple Inc., registered in the U.S. and other countries. All other trademarks or registered trademarks are the property of their respective owners. When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual data rates may vary depending on operating environment and other factors, such as chosen interface and disk capacity. # # # Blue Prism Named a Market Leader in Ovum Decision Matrix on Robotic Process Automation (RPA) Platforms 2018-12-19T21:00:00Z blue-prism-named-a-market-leader-in-ovum-decision-matrix-on-robotic-process-automation-rpa-platforms Sydney, Australia – December 20, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is named a “market leader” in the 2018-19 Ovum Decision Matrix (ODM) on RPA platforms. The ODM report evaluated several RPA platforms and compared RPA platform providers on an extensive range of criteria under “technology” and “execution and market impact” assessment dimensions, with Blue Prism achieving high scores for both assessment dimensions. “Blue Prism has strong technical credentials in terms of enterprise RPA capabilities, offers a functionally-rich RPA platform, and has executed well against aggressive product and growth strategies to drive rapid customer adoption,” said Saurabh Sharma, Principal Analyst at Ovum. The report highlights Blue Prism’s strong product roadmap execution over the past 12 months including investing heavily in intelligent automation (IA)-focused initiatives while providing users with certified reference architectures for major IaaS providers (Microsoft, Amazon, Google and IBM), with resilient and elastically scalable topologies. The company’s push into areas such as adapting to evolving process patterns and deriving contextual meaning, understanding and contextualizing visual information, workload optimization, and autonomous resolution of business and system problems is paying off with greater customer adoption. “We are glad to see Ovum recognize Blue Prism as a market leader and innovator in robotic automation," said Dave Moss, Co-Founder and CTO for Blue Prism. "Ovum points out that RPA platforms are rapidly evolving with integration of cognitive and cloud capabilities to help organizations stay competitive and operate efficiently. This is consistent with our experience as we see more and more of our customers using RPA as a foundation for their digital transformation.” The ODM also indicates that Blue Prism has, “a cohesive, modular architecture with component-level APIs, and offers load balancing, high availability (HA), and disaster recovery (DR) and failover (active/active and active/passive) capabilities as standard features.” The report goes on to say that Blue Prism achieved a high score for “security, monitoring, and governance”, key selection criteria for enterprise customers. About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. About Ovum Ovum is a market-leading research and consulting firm focused on helping digital service providers and their technology partners thrive in the connected digital economy. Through its 150 analysts and consultants worldwide, it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across six continents, Ovum offers a truly global perspective on technology, communications and media markets and provides clients with insight including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion. ### Media Contacts Sue Ralston Einsteinz Communications Phone: 02 8905 0995 sue@einsteinz.com.au 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation 2018-12-12T21:07:53Z blue-prism-becomes-first-software-vendor-to-achieve-highest-level-of-veracode-verified-accreditation Sydney, Australia – December 13, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is the first and only robotic process automation (RPA) vendor to achieve the highest level of Veracode Verified, a program that validates a company’s secure software development processes. Blue Prism is also the world’s first software vendor to attain Verified Continuous, Veracode’s top tier and its most comprehensive for integrated and mature secure practices. The Veracode Verified accreditation is issued by one of the leading providers of application security, validates Blue Prism’s ongoing commitment and market leadership in prioritizing security and creating secure software. With approximately 30 percent of all data breaches occurring as a result of a vulnerability at the application layer, software purchasers are demanding more insight into the security of the software they are buying. The Veracode Verified seal and attestation provides customers with a way to identify the commitment of individual software vendors to ensuring that their products are secure by design. Blue Prism’s Digital Workforce Platform has successfully met the requirements of the Veracode Verified program allowing for better security integration into the development process. “Blue Prism’s partnership between its security and development teams to ensure secure coding practices was pivotal in the achievement of Verified Continuous,” said Asha May, Director of Customer Engagement at Veracode. “Blue Prism is committed to delivering secure code to help organizations reduce the risk of a major security breach.” This certification not only validates Blue Prism’s focus on providing an authentically built, enterprise-grade secure solution to this market, but is also part of the company’s intrinsic product development methodology. By completing and passing rigorous testing, the Veracode Verified program moves Blue Prism beyond point-in-time security testing, into a mature application security program that enforces secure development practice across the entire Software Development Life Cycle (SDLC). “Enabling organizations to move forward confidently in their intelligent automation initiatives is a keystone of long-term success for RPA vendors,” says Dave Mayer, Principal Analyst, AI & RPA from NelsonHall. “Reaching this level of security certification underscores Blue Prism’s prioritization of data and access security not just as a product feature, but as an ongoing, rigorous process encompassing the complete automation lifecycle.” When purchasing software, customers and prospects are demanding to understand how secure the software is. As part of Veracode Verified, Blue Prism can now demonstrate that its application has undergone security testing as part of the development practice. Additionally, participating in the program ensures that Blue Prism’s software meets an exceptionally high standard of application security, reducing risk for the customer. Organizations that have their secure development practice validated, and their application accepted into the Verified Continuous Tier, have demonstrated that the following security gates have been implemented into their software development practice: Assesses first-party code with static analysis Provides developers with remediation guidance on how to remediate flaws which have been introduced Assesses open source components for security vulnerabilities Documents through a policy that the application is compliant when there are no vulnerabilities medium or above Integrates security tools into development workflows Provides secure coding training to the development team and advanced secure coding training to an identified security champion on the development team. “Blue Prism’s participation in this program provides peace of mind to customers and prospects that our RPA platform meets the highest standard of application security, helping reduce risks while mitigating vulnerabilities,” said Colin Redbond, head of technology strategy for Blue Prism. “It also further highlights our leadership in RPA security and enables us to help organizations support their PCI-DSS, SANS 25, OWASP and CERT compliant processes while meeting the security and governance requirements in the most highly regulated industries.” About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. ### Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications– For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz Seagate Launches New Data-Readiness Index Revealing Impact Across Four Global Industries As 30 Percent Of Data Forecasted To Be Real-Time By 2025 2018-11-27T05:15:21Z seagate-launches-new-data-readiness-index-revealing-impact-across-four-global-industries-as-30-percent-of-data-forecasted-to-be-real-time-by-2025 SYDNEY, Australia – 27 November, 2018 – The global datasphere1 could grow to 175 zettabytes by 2025, and industries such as Financial Services, Manufacturing, Healthcare, and Media and Entertainment are helping to define this new era of data growth. This is according to an IDC White Paper The Digitization of the World – From Edge to Core, sponsored by global data and storage leader Seagate Technology, which examines impending shifts to the global data model. While Healthcare currently has the smallest share of the global enterprise datasphere among key industries examined in the study, it is primed to grow the fastest, far surpassing the Media and Entertainment sector and matching the Financial Services sector by 2025. The growth reflects advancements in healthcare analytics and imaging technology, as well as the increasing amount of real-time data created in medical care. The study, The Digitization of the World – From Edge to Core, assesses data-readiness of the four critical industries that encompass nearly half of the global enterprise datasphere. It does so by using DATCON (DATa readiness CONdition), an index that evaluates management, usage and monetisation of data to help inform today’s business leaders on their level of data-readiness. Ranging from 1 (Critical) to 5 (Optimised), DATCON scores are calculated across a number of metrics, including data growth, criticality, security, investment, management, skills and C-level involvement. DATCON: evaluating global data readiness by sector Industries are in various states of readiness and should take action to prepare for, and capitalise on, data growth. Using the DATCON index, the study identifies the most pressing initiatives businesses must consider as they approach 2025: Manufacturing and Financial Services scored the best overall at 3.3 each, representing the greatest use of edge computing in the four industries, with opportunity for blockchain, analytics and AI. Despite its rapid growth, at 2.4, healthcare has room for improvement as well in data readiness. Survey results indicate blockchain will be important for the industry, but nearly 60 percent lack a strategy or have yet to implement any initiative. Media and Entertainment received the lowest DATCON score of 2.0, showing the sector ripe for advanced data technologies; particularly in data security and data management. “We are at the beginning of an era where both data creation and data utilisation are forecasted to grow rapidly over the next decade. While some industries are more prepared for digital transformation than others, all businesses need to be ready to act on a solid digital strategy in order to be successful in the data age,” said Dave Mosley, Seagate’s chief executive officer. “Data technologies are becoming central for productivity expansion, data monetisation and value-creation. We are excited to be part of this transformation and be a strong supporter to enable these opportunities for the years to come.” Enterprise out in front The enterprise is fast becoming the world’s primary data steward in today’s connected world. The Digitization of the World study predicts that the installed bytes across the enterprise is to represent over 80 percent of total installed bytes worldwide in 2025. This trend will only continue to amplify the data protection responsibilities of companies around the world. The cloud is the new core Also revealed by The Digitization of the World study, almost half (49%) of the world’s stored data could reside in public cloud environments by 2025. The shift to the public cloud is largely being driven by a world filled with IoT sensors that are constantly capturing, recording, and analysing data in business environments. With businesses looking to centralise data management and delivery, there is an increased reliance on the connectivity, performance and convenience that cloud services provide. As companies continue to pursue the cloud for increasing data processing and storage needs, cloud data centers are becoming the new enterprise data repository. In essence, the cloud is becoming the new core. “While endpoints continue to be the primary location for data creation in the short term, the fastest growth is forecasted to happen at the core and the edge - with more data stored in the core than in the world’s endpoints by 2025. This will be particularly true for major industries as edge computing continues to be a key driver of business-critical factors and digital transformation,” said David Reinsel, senior vice president at IDC. For more information on “The Digitization of the World – From Edge to Core” and DATCON index, download the study: www.DataAge2025.com. About Seagate Seagate creates space for the human experience by innovating how data is stored, shared and used. Learn more at www.seagate.com. Follow Seagate on Twitter, Facebook, LinkedIn, Spiceworks, YouTube and subscribe to our blog. © 2018 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology and the Spiral logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners. Seagate reserves the right to change, without notice, product offerings or specifications. 1 The global datasphere is the quantification of the amount of data created, captured, and replicated across the world. # # # Media Contact Richelle Gillett Einsteinz Communications Email: richelle@einsteinz.com.au Ph: +61 02 8905 0995 Encore delivers a sweet treat at The Great Humpty Ball 2018-11-21T03:41:50Z encore-delivers-a-sweet-treat-at-the-great-humpty-ball Media release: 21 November 2018 Encore delivers a sweet treat at The Great Humpty Ball Immersive and unique staging and production by Encore Event Technologies recently transported 400 guests who attended the annual Great Humpty Ball back to their childhood. Hosted by the Humpty Dumpty Foundation, a children's charity that for more than 28 years has purchased life-saving medical equipment specifically requested by over 380 hospitals and health services across Australia, Encore delivered an imaginative, compelling and truly sweet Charlie and the Chocolate Factory inspired event at the Four Seasons Hotel Sydney. Every year Encore works closely with the Humpty Dumpty Foundation team to create an immersive gala dinner themed with fun, colour and technical magic to deliver on the charity’s vision. First impressions count. On arrival, guests entered the chocolate factory gates constructed of purple bricks and golden wrought iron gates with Humpty branded signage – a welcoming invitation fuelled with intrigue and wonder. The grass covered walk-way included boxes of Humpty branded chocolate bars, giant gobstoppers, colourful windmills, lollies and mushrooms. Purple trees decorated with lollipops and fairy lights framed the main doors of the hotel’s Ballroom. Guests were entertained by the Wonka inspired photobooth with giant windmill lollies in flower pots and Humpty signage all created to encourage guests to explore the decorated venue. The beautifully dressed tables were adorned by shiny purple cloths and Wonka inspired golden wrapper runners and two stunning centrepieces. The first, a magical garden, included intricate trees on a grassy knoll decorated with lollies, mushrooms, tea lights and miniature buckets of candy. The second included Willy Wonka’s red top hat, candy jars and colourful windmills on sticks. Mimicking the iconic “fizzy lifting” scene from the film, Encore created a bubble ceiling installation above the dance floor with long garlands of stunning sliver, white pearl and clear balloons that created the illusion of bubbles exploding out of an oversized fizzy soda bottle. Keeping to theme, the multimedia team created a chocolate river backdrop with the Humpty mascot image floating past the magical garden that transitioned into an evening scene with Humpty in a glass lift with a giant shimmering moon. The set was complimented by colourful mushrooms, gobstoppers, a lolly tree and the walls draped with sparkling star black cloth with themed Humpty gobo lighting. Complete with projections and staging, the Encore team delivered purple and gold themed lighting, matching both the Humpty branding and Wonka bars, which ensured guests at the event were reminded of a childhood full of imagination. Paul Francis OAM, Founder and Executive Chairman of the Humpty Dumpty Foundation commented on the night, “For each annual Great Humpty Ball we like to pick a theme that can take our generous supporters back to their childhood. Encore certainly helped us achieve this, creating a real wow factor when guests entered the Four Seasons Hotel Ballroom. As with each year we host this event, Encore did a great job ensuring our guests enjoyed a memorable evening”. -end- For media enquiries please contact: Sammy Dalglish, Group Account Director, Zadro 02 9212 7867 | sammy@zadroagency.com.au Brittany Rogers, Account Coordinator, Zadro 02 9212 7867 | brittany@zadroagency.com.au Images: High resolution images available upon request. ABOUT ENCORE EVENT TECHNOLOGIES Encore Event Technologies is a leading global provider of audio visual, event technology and production services at over 460 hotels, resorts and convention centers worldwide. With roots in staging and production services, Encore delivers comprehensive and innovative audio visual and staging services that cater to the unique needs of hotels, hotel-casinos and resorts across North America, including Mexico, and throughout the Asia-Pacific region, and is the premier one-stop shop for event planning, design and staging and production services. For more information, visit www.encore-anzpac.com ABOUT ENCORE EVENT TECHNOLOGIES IN ASIA Encore Event Technologies in Asia is on site at many of the premium hotels in China, the Philippines, Singapore, South Korea and Thailand. The Beijing head office also services many major corporate clients and offers full event production services, from event design and production management to audiovisual, technical, video, creative and digital services. Our teams know how to convey your message and deliver the most compelling event solution possible. For more information visit www.encore-asia.com. ABOUT FREEMAN Freeman is the world’s leading brand experience company. We help our clients design and deliver immersive live experiences for their most important audiences. Through comprehensive offerings including strategy, creative, logistics, digital, and event technology, Freeman helps increase audience engagement and drive business results. What makes us different is our collaborative culture, intuitive knowledge, global perspective, and personalized approach, which we’ve gained from our 90 years as an industry leader. For more information, please visit https://www.freeman.com/ ABOUT THE FREEMAN COMPANY The Freeman Company helps create meaningful connections for global audiences. A family-owned organization, it is comprised of leading brand experience company, Freeman; venue-based audio-visual and production company, Encore Event Technologies; and Alford Media, a boutique event technology specialist. With more than 90 locations globally and over 7,000 employees we are dedicated to delivering the best experiences and business outcomes possible for our clients. For more information, visit https://www.freeman.com/ ABOUT HUMPTY DUMPTY FOUNDATION Founder and Executive Chairman Paul Francis OAM began fundraising in 1990 and in 1996, the Humpty Dumpty Foundation was officially born. The Humpty Dumpty Foundation purchases life-saving medical equipment specifically requested by over 380 hospitals and health services across Australia. Each piece of medical equipment requested is stringently assessed by Humpty’s medical sub-committee. To date, Humpty has raised over $70m and in 2017, Humpty purchased close to 500 pieces of medical equipment for Paediatric Wards, Neonatal Units, Maternity and Emergency Departments. The Humpty Dumpty Foundation provides equipment for approximately 20,000 children (0- 18 years) who are in hospital on any given day. On average in Australia, 1 in 5 babies will need medical intervention at birth. In NSW, the Humpty Dumpty Foundation is the largest supplier of children’s medical equipment, behind the State Government, and is working hard with the community to ensue other states and the Northern Territory have the equipment they need. The charity relies heavily on the generosity of corporate and community donors who participate in our fundraising initiatives including the Good Egg lunch, Balmoral Burn, City2Surf and the Great Humpty Ball. The Humpty Dumpty Foundation has enjoyed long-time support from its Patron, television journalist Ray Martin AM, Olympian Jane Flemming OAM – Ambassador/Board Member and Wallaby great Phil Kearns AM - Ambassador and Founder of the Humpty Dumpty Balmoral Burn. Locals, community and business organisations interested in supporting the Humpty Dumpty Foundation and their local hospital, either by donating a piece of medical equipment or by making a donation, can visit www.humpty.com.au or contact the Humpty Dumpty Foundation on 02 9419 2410. www.facebook.com/humptydumptyfoundation www.twitter.com/HumptyDumpty www.instagram.com/humptydumptyfoundation Industry leading Digital Workforce Platform company Blue Prism strengthens APAC team 2018-11-20T21:00:00Z industry-leading-digital-workforce-platform-company-blue-prism-strengthens-apac-team Sydney — November 21, 2018 — Blue Prism (AIM: PRSM), provider of the world’s most successful Digital Workforce, has strengthened its senior management team in APAC, announcing the appointment of Rob Mills, VP ANZ and the promotion of Mike Cawsey to the newly created position of SVP & General Manager Asia Pacific. The appointments reflect the exponential growth in demand for Blue Prism’s Robotic Process Automation (RPA) platform across the region. Since launching its first Australian office in Sydney in April 2017, Blue Prism’s RPA platform has been adopted by many of the largest brands in Australia and New Zealand, including major financial institutions, telcos and federal government. It is also rapidly expanding its footprint across the wider APAC region. In August this year, Blue Prism opened its APAC headquarters in Singapore and a Hong Kong office to support its growing list of Asian Fortune 500 clients that includes Great Eastern Life, Maybank and Schroders. “Blue Prism has fast become the choice for Intelligent Automation and operational transformation in Australia and New Zealand and Rob is well placed to steer our ANZ operation to the next level,” said SVP & General Manager Asia Pacific Mike Cawsey. “He will be responsible for extending our leadership position in Australia and New Zealand, educating the market about next generation Intelligent Automation and developing our growing ANZ team.” Mills joins Blue Prism with over 25 years’ software sales and operational experience, most recently as Head of Sales at data software company IXUP Limited. Previously he was Global Vice President, Connect Solutions at Objective Corporation, a leading provider of information and process governance software solutions. Mills has also held senior roles with companies such as Information Builders and Novell. Commenting on his appointment Rob Mills, VP ANZ said, “It’s an excellent time to be joining Blue Prism as our market is reaching an inflection point in the adoption of RPA technology as Australian companies realise the value that our digital workforce creates. I’m looking forward to working with our partners and clients to drive innovation and exceptional results as we move further into the world of Intelligent Automation where AI will drive even more advanced digital workforce capabilities.” Blue Prism operates a 100% channel model in APAC and has a number of strategic alliances including EY, Accenture, Avanade, Deloitte, Microsoft, PwC and the Reveal Group. Its technology powers a Digital Workforce that augments, supports and assists humans to increase productivity, improve experience, and deliver true operational agility via AI, machine learning, intelligent automation and sentiment analysis. Blue Prism is the only RPA technology platform that sits at the server level (on premise or cloud) to provide true enterprise-grade scalable robotic process automation. Last week the company unveiled its new Digital Exchange, a robust Intelligent Automation marketplace for accessing and downloading pre-built artificial intelligence, cognitive and disruptive technologies, creating a one-stop shop for building out, scaling and adding skills to digital workers. ### About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com/gov and follow the company on LinkedIn and Twitter. Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications– For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Blue Prism Unveils its Digital Exchange: A Marketplace for Easy to Use Intelligent Automation Skills Delivering Access to Best-of-Breed Technologies 2018-11-13T21:00:00Z blue-prism-unveils-its-digital-exchange-a-marketplace-for-easy-to-use-intelligent-automation-skills-delivering-access-to-best-of-breed-technologies-1 Sydney, Australia — November 14, 2018 — Blue Prism (AIM: PRSM) today announced a new generation of automation capabilities with the general availability of Blue Prism Release v6.4 and its new Blue Prism Digital Exchange (Blue Prism DX), creating one of the world’s most advanced, scalable and highly skilled Digital Workforce platforms. The Blue Prism DX is a robust Intelligent Automation (IA) marketplace for accessing and downloading pre-built artificial intelligence (AI), cognitive and disruptive technologies, creating a one-stop shop for building out, scaling and adding skills to digital workers. It gives global enterprise customers an a la carte menu and direct access to innovations from Blue Prism and its broad partner ecosystem helping deliver intelligent automation capabilities with just a few clicks of a mouse. Designed to help customers accelerate the speed of their automation projects, the Blue Prism DX provides easy access to a wide variety of AI, Machine Learning (ML), analytics, Optical Character Recognition (OCR) and other capabilities. All these innovations are delivered and easily accessed through Blue Prism Intelligent Automation Skills, open API’s, downloadable connectors and reusable Visual Business Objects (VBOs). “The biggest challenge enterprises face today is how to scale their RPA and broader intelligent automation programs to achieve desired benefits,” said Elena Christopher, Research VP at HFS Research. “The launch of Blue Prism’s Digital Exchange marketplace creates an increasingly essential forum for multi-directional collaboration and solution development. The strength and growth of the ecosystem enabled by this offering will become a defining factor in enabling enterprise automation at scale and the broadening of Blue Prism’s relevance.” The Blue Prism DX is the enablement of the intelligent automation skills, the company announced earlier this year at Blue Prism World 2018. These intelligent automation skills include knowledge and insight, planning and sequencing, visual perception, problem solving, collaboration and learning, and enable intelligent digital workers that can augment, support and assist their human colleagues to deliver true operational agility. Unlike other technology marketplaces that offer limited capabilities and require complex integration, the Blue Prism Digital Exchange makes it possible for anyone to find and apply pre-built AI capabilities, in the form of open APIs and other means of integration, to automate mission-critical processes. These APIs connect and integrate to existing IT systems and processes, making Blue Prism a platform for AI that is scalable, secure and sustainable. Blue Prism v6.4 further enhances ease of use by enabling customers to simply download the AI capabilities directly into the Blue Prism offering. Categorized as “skills” these technologies can be instantly dragged and dropped into new or existing automations, providing a turn-key implementation of AI. “Our Blue Prism Digital Exchange launch blows the door wide open to new automation possibilities,” said Dave Moss, Co-Founder and Chief Technology Officer of Blue Prism. “Imagine being able to leverage the capabilities of our entire partner ecosystem including ABBYY, Appian, Google and Microsoft to name a few, with just a few mouse clicks. We’re delivering a digital workforce that’s intelligent, connected and easy to control—now. By consolidating and aggregating all these capabilities in one place, our enterprise customers can harness their curiosity and drive innovation, disrupt markets and remain competitive with a continuous portfolio of business outcome driven solutions.” The Blue Prism DX: Ease of Use and Focused on Self Service Capabilities Whether it’s using intelligent capture to make sense of unstructured data, analysing digital images via computer vision or simply delivering standout customer experiences faster and without error, staying competitive means having access to the right technology at your fingertips. To that end, Blue Prism took steps to ensure that the Blue Prism DX was designed in an intuitive way, allowing searches by various filters such as by skill category, technology, processes and verticals, to quickly serve up the assets that made the most sense. Blue Prism also ensured that it was easy for partners, customers and community developers to contribute assets in a safe and secure way – creating a strong global community of enterprise customers, developers and partners who are driving continuous value through the power of their increasingly skilled digital workforce. In addition, the same criteria and high-standards for scalability, security, manageability that Blue Prism is known for, are also been applied to the management of the Blue Prism DX. About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. ### Media Contacts Sue Ralston Einsteinz Communications Phone: 02 8905 0995 sue@einsteinz.com.au APPENDIX Reaction from Customers and Partners “ABBYY is excited to be a strategic partner of Blue Prism, and we see incredible synergy and customer demand for our joint intelligent capture and Robotic Process Automation (RPA) technologies and solutions. This partnership has created an opportunity for us to work together helping customers solve real-world problems when it comes to processing unstructured content. The Blue Prism Digital Exchange will enable ABBYY to share our knowledge and solutions with the Blue Prism community, helping customers further innovate and build smarter automation solutions that are able to read, understand, and process unstructured documents by turning it into structured information. Together, we have the same goal of helping organizations become more innovative and efficient with their business processes.” Jupp Stoepetie, Chief Marketing Officer at ABBYY “We are pleased to be featured in Blue Prism’s Digital Exchange that makes us easily accessible to the Blue Prism customers and partners. Appian and Blue Prism share a common vision to help customers drive greater automation and high-impact transformation projects. Our strategic technology alliance has resulted in a number of joint customers that are benefiting from complementary product capabilities. Together with Appian, Blue Prism offers the ability to seamlessly bring people and robots together, monitor digital workforce operations, empower organizations to automate complex business logic and achieve greater end-to-end automation. By integrating our technologies, customers can see the power of intelligent automation and garner greater business value.” Malcolm Ross, VP of Product at Appian “Lateetud is excited about Blue Prism Digital Exchange platform, which provides a one stop shop for enterprises to extend the capabilities of their digital workers. As a strategic partner, it gives us the opportunity to add value to Blue Prism customers by contributing to this technology ecosystem. Lateetud is doing that by launching its Intelligent Data Extraction toolset – nVizion - as an easy to use Visual Business Object (VBO), that extends the “Knowledge and Insight” and “Visual Perception” skills of digital workers. Furthermore, nVizion also aligns with Blue Prism’s philosophy of being business user friendly and requiring zero coding.” Pawan Jadhav, CEO of Lateetud “Loop Q’s self-learning capabilities replicate the experience and full workflow of jobs performed by actual employees. Through the Blue Prism Digital Exchange, they seamlessly integrate right into the fabric of RPA across a variety of existing business tools. Clients can fast-track digital transformation by crafting the best skills for their digital workforce to support current employees and prepare for a more productive future.” Viqar Shariff, Chief Strategy Officer, Loop AI Labs NEOOPS welcomes this opportunity to contribute to the Blue Prism Digital Exchange, allowing us to share business objects which we have developed during our last 5 years’ experience with RPA technologies and solutions. Deploying automation projects to our clients, we have created a wide range of business objects which we then provide to them for further utilization. And thanks to the Blue Prism Digital Exchange we can provide them also to a wider Blue Prism community. We are convinced that this will make the automation easier for the Blue Prism users and help them to utilize the automation solutions more extensively. Jan Rapala, Managing Director of NEOOPS “The Blue Prism Digital Exchange puts intelligent automation at the forefront of digital disruption and innovation. As Gold Capability Partner, being able to share some of our highly-regarded IP and best practices with the broader Blue Prism community is an exciting prospect. It’s a great opportunity to taste-test some of the incredible work our team of Professional Developers do. The Blue Prism Digital Exchange brings developers, resellers and technology partners together in a meaningful way, for not only sharing best practices and capabilities, but also simplifying access to AI, cognitive and other leading-edge technologies. It becomes a bridge or gateway community to what’s possible.” Ian Crouch, CEO of Reveal Group “We see the new Blue Prism Digital Exchange as a game changer because enables direct and easy access to intelligent automation capabilities. We are able recognize new opportunities and to scale our RPA capabilities to improve customer experience, help increase productivity and deliver new services. We’re glad to be in on the ground floor of such a launch.” Piotr Wyrzykowski, Robot Factory Director at Santander "TimelinePI shares Blue Prism's vision to drive greater operational efficiencies only possible using Digital Workforce resources. TimelinePI is excited about making its Process Intelligence platform available on Blue Prism's Digital Exchange to make it even easier for our clients to access our process mining, real-time operational monitoring and predictive analytics capabilities. The Blue Prism Digital Exchange will also be the perfect platform for TimelinePI's growing process-focused collection of AI and machine learning tools focused on further accelerating the implementation of process automation projects." Scott Opitz, President & CEO, TimelinePI Blue Prism Unveils its Digital Exchange: A Marketplace for Easy to Use Intelligent Automation Skills Delivering Access to Best-of-Breed Technologies 2018-11-13T21:00:00Z blue-prism-unveils-its-digital-exchange-a-marketplace-for-easy-to-use-intelligent-automation-skills-delivering-access-to-best-of-breed-technologies Auckland, New Zealand — November 14, 2018 — Blue Prism (AIM: PRSM) today announced a new generation of automation capabilities with the general availability of Blue Prism Release v6.4 and its new Blue Prism Digital Exchange (Blue Prism DX), creating one of the world’s most advanced, scalable and highly skilled Digital Workforce platforms. The Blue Prism DX is a robust Intelligent Automation (IA) marketplace for accessing and downloading pre-built artificial intelligence (AI), cognitive and disruptive technologies, creating a one-stop shop for building out, scaling and adding skills to digital workers. It gives global enterprise customers an a la carte menu and direct access to innovations from Blue Prism and its broad partner ecosystem helping deliver intelligent automation capabilities with just a few clicks of a mouse. Designed to help customers accelerate the speed of their automation projects, the Blue Prism DX provides easy access to a wide variety of AI, Machine Learning (ML), analytics, Optical Character Recognition (OCR) and other capabilities. All these innovations are delivered and easily accessed through Blue Prism Intelligent Automation Skills, open API’s, downloadable connectors and reusable Visual Business Objects (VBOs). “The biggest challenge enterprises face today is how to scale their RPA and broader intelligent automation programs to achieve desired benefits,” said Elena Christopher, Research VP at HFS Research. “The launch of Blue Prism’s Digital Exchange marketplace creates an increasingly essential forum for multi-directional collaboration and solution development. The strength and growth of the ecosystem enabled by this offering will become a defining factor in enabling enterprise automation at scale and the broadening of Blue Prism’s relevance.” The Blue Prism DX is the enablement of the intelligent automation skills, the company announced earlier this year at Blue Prism World 2018. These intelligent automation skills include knowledge and insight, planning and sequencing, visual perception, problem solving, collaboration and learning, and enable intelligent digital workers that can augment, support and assist their human colleagues to deliver true operational agility. Unlike other technology marketplaces that offer limited capabilities and require complex integration, the Blue Prism Digital Exchange makes it possible for anyone to find and apply pre-built AI capabilities, in the form of open APIs and other means of integration, to automate mission-critical processes. These APIs connect and integrate to existing IT systems and processes, making Blue Prism a platform for AI that is scalable, secure and sustainable. Blue Prism v6.4 further enhances ease of use by enabling customers to simply download the AI capabilities directly into the Blue Prism offering. Categorized as “skills” these technologies can be instantly dragged and dropped into new or existing automations, providing a turn-key implementation of AI. “Our Blue Prism Digital Exchange launch blows the door wide open to new automation possibilities,” said Dave Moss, Co-Founder and Chief Technology Officer of Blue Prism. “Imagine being able to leverage the capabilities of our entire partner ecosystem including ABBYY, Appian, Google and Microsoft to name a few, with just a few mouse clicks. We’re delivering a digital workforce that’s intelligent, connected and easy to control—now. By consolidating and aggregating all these capabilities in one place, our enterprise customers can harness their curiosity and drive innovation, disrupt markets and remain competitive with a continuous portfolio of business outcome driven solutions.” The Blue Prism DX: Ease of Use and Focused on Self Service Capabilities Whether it’s using intelligent capture to make sense of unstructured data, analysing digital images via computer vision or simply delivering standout customer experiences faster and without error, staying competitive means having access to the right technology at your fingertips. To that end, Blue Prism took steps to ensure that the Blue Prism DX was designed in an intuitive way, allowing searches by various filters such as by skill category, technology, processes and verticals, to quickly serve up the assets that made the most sense. Blue Prism also ensured that it was easy for partners, customers and community developers to contribute assets in a safe and secure way – creating a strong global community of enterprise customers, developers and partners who are driving continuous value through the power of their increasingly skilled digital workforce. In addition, the same criteria and high-standards for scalability, security, manageability that Blue Prism is known for, are also been applied to the management of the Blue Prism DX. About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. ### Media Contacts Sue Ralston Einsteinz Communications Phone: +61 2 8905 0995 sue@einsteinz.com.au APPENDIX Reaction from Customers and Partners “ABBYY is excited to be a strategic partner of Blue Prism, and we see incredible synergy and customer demand for our joint intelligent capture and Robotic Process Automation (RPA) technologies and solutions. This partnership has created an opportunity for us to work together helping customers solve real-world problems when it comes to processing unstructured content. The Blue Prism Digital Exchange will enable ABBYY to share our knowledge and solutions with the Blue Prism community, helping customers further innovate and build smarter automation solutions that are able to read, understand, and process unstructured documents by turning it into structured information. Together, we have the same goal of helping organizations become more innovative and efficient with their business processes.” Jupp Stoepetie, Chief Marketing Officer at ABBYY “We are pleased to be featured in Blue Prism’s Digital Exchange that makes us easily accessible to the Blue Prism customers and partners. Appian and Blue Prism share a common vision to help customers drive greater automation and high-impact transformation projects. Our strategic technology alliance has resulted in a number of joint customers that are benefiting from complementary product capabilities. Together with Appian, Blue Prism offers the ability to seamlessly bring people and robots together, monitor digital workforce operations, empower organizations to automate complex business logic and achieve greater end-to-end automation. By integrating our technologies, customers can see the power of intelligent automation and garner greater business value.” Malcolm Ross, VP of Product at Appian “Lateetud is excited about Blue Prism Digital Exchange platform, which provides a one stop shop for enterprises to extend the capabilities of their digital workers. As a strategic partner, it gives us the opportunity to add value to Blue Prism customers by contributing to this technology ecosystem. Lateetud is doing that by launching its Intelligent Data Extraction toolset – nVizion - as an easy to use Visual Business Object (VBO), that extends the “Knowledge and Insight” and “Visual Perception” skills of digital workers. Furthermore, nVizion also aligns with Blue Prism’s philosophy of being business user friendly and requiring zero coding.” Pawan Jadhav, CEO of Lateetud “Loop Q’s self-learning capabilities replicate the experience and full workflow of jobs performed by actual employees. Through the Blue Prism Digital Exchange, they seamlessly integrate right into the fabric of RPA across a variety of existing business tools. Clients can fast-track digital transformation by crafting the best skills for their digital workforce to support current employees and prepare for a more productive future.” Viqar Shariff, Chief Strategy Officer, Loop AI Labs NEOOPS welcomes this opportunity to contribute to the Blue Prism Digital Exchange, allowing us to share business objects which we have developed during our last 5 years’ experience with RPA technologies and solutions. Deploying automation projects to our clients, we have created a wide range of business objects which we then provide to them for further utilization. And thanks to the Blue Prism Digital Exchange we can provide them also to a wider Blue Prism community. We are convinced that this will make the automation easier for the Blue Prism users and help them to utilize the automation solutions more extensively. Jan Rapala, Managing Director of NEOOPS “The Blue Prism Digital Exchange puts intelligent automation at the forefront of digital disruption and innovation. As Gold Capability Partner, being able to share some of our highly-regarded IP and best practices with the broader Blue Prism community is an exciting prospect. It’s a great opportunity to taste-test some of the incredible work our team of Professional Developers do. The Blue Prism Digital Exchange brings developers, resellers and technology partners together in a meaningful way, for not only sharing best practices and capabilities, but also simplifying access to AI, cognitive and other leading-edge technologies. It becomes a bridge or gateway community to what’s possible.” Ian Crouch, CEO of Reveal Group “We see the new Blue Prism Digital Exchange as a game changer because enables direct and easy access to intelligent automation capabilities. We are able recognize new opportunities and to scale our RPA capabilities to improve customer experience, help increase productivity and deliver new services. We’re glad to be in on the ground floor of such a launch.” Piotr Wyrzykowski, Robot Factory Director at Santander "TimelinePI shares Blue Prism's vision to drive greater operational efficiencies only possible using Digital Workforce resources. TimelinePI is excited about making its Process Intelligence platform available on Blue Prism's Digital Exchange to make it even easier for our clients to access our process mining, real-time operational monitoring and predictive analytics capabilities. The Blue Prism Digital Exchange will also be the perfect platform for TimelinePI's growing process-focused collection of AI and machine learning tools focused on further accelerating the implementation of process automation projects." Scott Opitz, President & CEO, TimelinePI Seagate Technology Reports Fiscal First Quarter 2019 Financial Results 2018-11-05T01:19:49Z seagate-technology-reports-fiscal-first-quarter-2019-financial-results Revenues of $3.0 billion, up 14% year-over-year Exabyte shipments of 98.8, up 41% year-over-year GAAP diluted earnings per share (EPS) of $1.54, up 148% year-over-year; non-GAAP diluted EPS of $1.70, up 77% year-over-year Free Cash Flow (FCF) of $410 million, compared with $113 million for the same period last year CUPERTINO, CA – November 2, 2018 – Seagate Technology plc (NASDAQ: STX) (the “Company” or “Seagate”) today reported financial results for the quarter ended September 28, 2018. “In the September quarter, we achieved strong financial results in revenue, profitability and cash flow, reflecting solid execution and positive demand for our products across multiple markets. By delivering competitive cost-effective mass storage solutions, Seagate is a crucial supplier in supporting the Data Age digital transformations that are happening across the storage marketplace. We believe our deep storage industry expertise, leading technology portfolio and focused execution will continue to drive long-term success for the company and deliver value to our shareholders,” said Dave Mosley, Seagate’s chief executive officer. Quarterly Financial Results GAAP Non-GAAP FQ1 2019 FQ1 2018 FQ1 2019 FQ1 2018 Revenue ($M) $2,991 $2,632 $2,992 $2,632 Gross Margin 30.5% 28.0% 31.0% 29.0% Net Income ($M) $450 $181 $496 $279 Diluted Earnings Per Share $1.54 $0.62 $1.70 $0.96 In the first quarter, the Company generated $587 million in cash flow from operations and $410 million in free cash flow, paid cash dividends of $181 million and repurchased 3 million ordinary shares for $150 million. Cash and cash equivalents totaled $1.9 billion at the end of the quarter. For a detailed reconciliation of GAAP to non-GAAP results, see accompanying financial tables. Seagate has issued a Supplemental Financial Information document, which is available on Seagate’s Investors Relations website at www.seagate.com/investors. Quarterly Cash Dividend The Board of Directors of the Company (the “Board”) has approved a quarterly cash dividend of $0.63 per share, which will be payable on January 2, 2019 to shareholders of record as of the close of business on December 19, 2018. The payment of any future quarterly dividends will be at the discretion of the Board and will be dependent upon Seagate’s financial position, results of operations, available cash, cash flow, capital requirements and other factors deemed relevant by the Board. Investor Communications Seagate management will hold a public webcast today at 6:00 a.m. Pacific Time that can be accessed on its Investor Relations website at www.seagate.com/investors. During today’s webcast, the Company will provide an outlook for its second fiscal quarter of 2019, including key underlying assumptions. An archived audio webcast of this event will be available on Seagate’s Investors Relations website at www.seagate.com/investors shortly following the event conclusion. About Seagate To learn more about the Company’s products and services, visit www.seagate.com and follow us on Twitter, Facebook, LinkedIn, Spiceworks, YouTube and subscribe to our blog. The contents of our website and social media channels are not a part of this release. Cautionary Note Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, each as amended, including, in particular, statements about the Company’s plans, strategies and prospects, financial projections, expectations regarding market demand and the Company’s products, shifts in technology, the Company’s ability to meet market and industry expectations and the effects of these future trends and expectations on the Company’s business and shareholder value and dividend issuance plans for the fiscal quarter ending December 28, 2018 and beyond. These statements identify prospective information and may include words such as “expects,” “intends,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “projects,” “should,” “may,” “will,” or the negative of these words, variations of these words and comparable terminology. These forward-looking statements are based on information available to the Company as of the date of this report and are based on management’s current views and assumptions. These forward-looking statements are conditioned upon and also involve a number of known and unknown risks, uncertainties, and other factors that could cause actual results, performance or events to differ materially from those anticipated by these forward-looking statements. Such risks, uncertainties, and other factors may be beyond the Company’s control and may pose a risk to the Company’s operating and financial condition. Such risks and uncertainties include, but are not limited to: items that may be identified during its financial statement closing process that cause adjustments to the estimates included in this report; the uncertainty in global economic and political conditions; the impact of the variable demand and adverse pricing environment for storage products; the Company’s ability to successfully qualify, manufacture and sell its storage products in increasing volumes on a cost-effective basis and with acceptable quality; the impact of competitive product announcements; the Company’s ability to achieve projected cost savings in connection with restructuring plans and consolidation of manufacturing activities; possible excess industry supply with respect to particular storage products and competing alternative storage technology solutions; the impact of trade barriers imposed by the U.S. government and potential corresponding actions by other countries in which the Company conducts its business; disruptions to its supply chain or production capabilities; unexpected advances in competing technologies or changes in market trends; the development and introduction of products based on new technologies and expansion into new data storage markets; the Company’s ability to effectively manage its debt obligations and comply with certain covenants in its credit facilities with respect to financial ratios and financial condition tests; currency fluctuations that may impact the Company’s margins, international sales and results of operations; cyber-attacks or other data breaches that disrupt the Company’s operations or result in the dissemination of proprietary or confidential information and cause reputational harm; cybersecurity threats and vulnerabilities associated with the Company’s infrastructure updates to its information technology systems; and fluctuations in interest rates. Information concerning risks, uncertainties and other factors that could cause results to differ materially from the expectations described in this press release is contained in the Company’s Annual Report on Form 10-K filed with the U.S. Securities and Exchange Commission (“SEC”) on August 3, 2018, the “Risk Factors” section of which is incorporated into this press release by reference, and other documents filed with or furnished to the SEC. These forward-looking statements should not be relied upon as representing the Company’s views as of any subsequent date and the Company undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by applicable law. The inclusion of Seagate’s website address in this press release is intended to be an inactive textual reference only and not an active hyperlink. The information contained in, or that can be accessed through, Seagate’s website and social media channels are not part of this press release. SEAGATE TECHNOLOGY PLC CONDENSED CONSOLIDATED BALANCE SHEETS (In millions) (Unaudited) September 28, 2018 June 29, 2018 (a) ASSETS Current assets: Cash and cash equivalents $ 1,942 $ 1,853 Accounts receivable, net 1,202 1,184 Inventories 1,116 1,053 Other current assets 263 220 Total current assets 4,523 4,310 Property, equipment and leasehold improvements, net 1,789 1,792 Investment in debt security 1,259 1,275 Goodwill 1,237 1,237 Other intangible assets, net 169 188 Deferred income taxes 416 417 Other assets, net 185 191 Total Assets $ 9,578 $ 9,410 LIABILITIES AND EQUITY Current liabilities: Accounts payable $ 1,776 $ 1,728 Accrued employee compensation 174 253 Accrued warranty 110 112 Current portion of long-term debt 499 499 Accrued expenses 616 598 Total current liabilities 3,175 3,190 Long-term accrued warranty 122 125 Long-term accrued income taxes 11 10 Other non-current liabilities 102 100 Long-term debt, less current portion 4,322 4,320 Total Liabilities 7,732 7,745 Total Equity 1,846 1,665 Total Liabilities and Equity $ 9,578 $ 9,410 (a) The information in this column was derived from the Company’s audited Consolidated Balance Sheet as of June 29, 2018. SEAGATE TECHNOLOGY PLC CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In millions, except per share data) (Unaudited) For the Three Months Ended September 28, 2018 September 29, 2017 Revenue $ 2,991 $ 2,632 Cost of revenue 2,078 1,896 Product development 266 263 Marketing and administrative 115 145 Amortization of intangibles 6 22 Restructuring and other, net 23 51 Total operating expenses 2,488 2,377 Income from operations 503 255 Interest income 24 7 Interest expense (58) (61) Other, net (1) (13) Other expense, net (35) (67) Income before income taxes 468 188 Provision for income taxes 18 7 Net income $ 450 $ 181 Net income per share: Basic $ 1.57 $ 0.62 Diluted 1.54 0.62 Number of shares used in per share calculations: Basic 287 290 Diluted 292 292 Cash dividends declared per ordinary share $ 0.63 $ 0.63 SEAGATE TECHNOLOGY PLC CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In millions) (Unaudited) For the Three Months Ended September 28, 2018 September 29, 2017 OPERATING ACTIVITIES Net income $ 450 $ 181 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization 134 161 Share-based compensation 18 32 Deferred income taxes 2 (3) Other non-cash operating activities, net (18) 1 Changes in operating assets and liabilities: 0 Accounts receivable, net (9) (10) Inventories (66) (32) Accounts payable 119 (30) Accrued employee compensation (79) (87) Accrued expenses, income taxes and warranty 45 16 Other assets and liabilities (9) 8 Net cash provided by operating activities 587 237 INVESTING ACTIVITIES Acquisition of property, equipment and leasehold improvements (177) (124) Proceeds from sale of properties previously classified as held for sale 6 — Purchases of strategic investments (5) — Other investing activities, net — (8) Net cash used in investing activities (176) (132) FINANCING ACTIVITIES Dividends to shareholders (181) (184) Repurchases of ordinary shares (150) (166) Taxes paid related to net share settlement of equity awards (27) (20) Proceeds from issuance of ordinary shares under employee stock plans 32 29 Redemption and repurchase of debt — (22) Net cash used in financing activities (326) (363) Effect of foreign currency exchange rate changes on cash, cash equivalents and restricted cash 3 4 Increase (decrease) in cash, cash equivalents and restricted cash 88 (254) Cash, cash equivalents and restricted cash at the beginning of the period 1,857 2,543 Cash, cash equivalents and restricted cash at the end of the period $ 1,945 $ 2,289 Use of non-GAAP financial information The Company uses non-GAAP measures of adjusted revenue, gross margin, operating expenses, net income and diluted earnings per share which are adjusted from results based on GAAP to exclude certain expenses, gains and losses. These non-GAAP financial measures may be provided to enhance the user’s overall understanding of the Company’s current financial performance and its prospects for the future. Specifically, the Company believes non-GAAP results provide useful information to both management and investors as these non-GAAP results exclude certain expenses, gains and losses that it believes are not indicative of its core operating results and because it is similar to the approach used in connection with the financial models and estimates published by financial analysts who follow the Company. These non-GAAP results are some of the measurements management uses to assess the Company’s performance, allocate resources and plan for future periods. Reported non-GAAP results should only be considered as supplemental to results prepared in accordance with GAAP, and not considered as a substitute for, or superior to, GAAP results. These non-GAAP measures may differ from the non-GAAP measures reported by other companies in its industry. SEAGATE TECHNOLOGY PLC RECONCILIATIONS OF GAAP TO NON-GAAP MEASURES (In millions, except per share amounts and gross margin) (Unaudited) Three Months Ended September 28, 2018 June 29, 2018 September 29, 2017 GAAP Revenue $ 2,991 $ 2,835 $ 2,632 Adjustment to discontinued products 1 — — Non-GAAP Revenue $ 2,992 $ 2,835 $ 2,632 GAAP Gross Margin $ 913 $ 904 $ 736 Adjustment to discontinued products 1 — — Accelerated depreciation, impairment and other charges related to cost saving efforts — — 1 Amortization of acquired intangible assets 13 14 14 Other charges — — 11 Non-GAAP Gross Margin $ 927 $ 918 $ 762 GAAP Gross Margin 30.5 % 31.9 % 28.0 % Non-GAAP Gross Margin 31.0 % 32.4 % 29.0 % GAAP Operating Expenses $ 410 $ 399 $ 481 Accelerated depreciation, impairment and other charges related to cost saving efforts (1) — — Amortization of acquired intangible assets (4) (5) ) (21) Restructuring and other, net (23) 6 (51) Other charges — (1) ) (1) Non-GAAP Operating Expenses $ 382 $ 399 $ 408 GAAP Net Income $ 450 $ 461 $ 181 Adjustment to discontinued products 1 — — Accelerated depreciation, impairment and other charges related to cost saving efforts 1 — 1 Amortization of acquired intangible assets 17 19 35 Restructuring and other, net 23 (6) 51 Strategic investment losses, (gains) or impairment recognized 4 8 — Other charges — 1 11 Income tax adjustments — (8) — Non-GAAP Net Income $ 496 $ 475 $ 279 Shares used in diluted net income per share calculation 292 293 292 GAAP Diluted Net Income Per Share $ 1.54 $ 1.57 $ 0.62 Non-GAAP Diluted Net Income Per Share $ 1.70 $ 1.62 $ 0.96 The Company’s Non-GAAP measures are adjusted for the following items: Adjustment to discontinued products These adjustments relate to sales of certain discontinued products or changes in sales provision for discontinued products. These adjustments are inconsistent in amount and frequency and are excluded in the non-GAAP measures as these adjustments are not indicative of the underlying ongoing operating performance. Accelerated depreciation, impairment and other charges related to cost saving efforts These expenses are excluded in the non-GAAP measure due to its inconsistent in amount and frequency and are excluded to facilitate a more meaningful evaluation of the Company’s current operating performance and comparison to its past periods operating performance. Amortization of acquired intangible assets The Company records expense from amortization of intangible assets that were acquired in connection with its business combinations over their estimated useful lives. Such charges are inconsistent in size and are significantly impacted by the timing and magnitude of the Company’s acquisitions. Consequently, these expenses are excluded in the non-GAAP measures to facilitate a more meaningful evaluation of its current operating performance and comparison to its past periods operating performance. Other charges The other charges primarily include write-off of certain discontinued inventory and expense related to disposed business. These charges are inconsistent in amount and frequency and are excluded in the non-GAAP measures to facilitate a more meaningful evaluation of its current operating performance and comparison to its past periods operating performance. Restructuring and other, net Restructuring charges and other, net are costs associated with restructuring plans that are primarily related to costs associated with reduction in the Company’s workforce, exiting certain facilities and other related costs. These also exclude charges or gains from sale of properties classified as held-for-sale. These costs or benefits do not reflect the Company’s ongoing operating performance and consequently are excluded from the non-GAAP measures to facilitate a more meaningful evaluation of its current operating performance and comparison to its past periods operating performance. Strategic investment losses, (gains) or impairment recognized From time to time, the Company incurs losses or gains from strategic investment accounted under equity method of accounting or records impairments charges which are not considered as part of its ongoing operating performance. The resulting expense or gain is inconsistent in amount and frequency and consequently are excluded from the non-GAAP measures to facilitate a more meaningful evaluation of its current operating performance and comparison to its past periods operating performance. Income tax adjustments Provision for income taxes represents the tax effects of non-GAAP adjustments determined using a hybrid with and without method and effective tax rate for the applicable adjustment and jurisdiction. It also includes a provisional tax benefit for the re-measurement of the Company's U.S. deferred tax assets at the lower 21% tax rate resulting from the U.S. Tax Cuts and Jobs Act enacted on December 22, 2017. MyNetFone Business launches Business Continuity 2018-10-31T21:00:00Z mynetfone-business-launches-business-continuity-1 Sydney – 1 November 2018 – MyNetFone Business, a provider of new-generation hosted communications services and part of the MNF Group, is removing the worry around internet outages by providing a backup internet solution for small and medium-sized business owners. Unlike other products on the market, MyNetFone’s Business Continuity solution kicks in automatically when business internet is down. The premium router comes with an included MyNetFone SIM card already inserted in the device, providing a 4G broadband connection via mobile towers. The backup is completely separate from the primary internet connection method. This will allow the modem to keep your Virtual PBX voice and data services connected with 4G speeds until the fixed line service is repaired. The router is future-proof supporting DSL, NBN and Ethernet internet. “Connectivity is the backbone of modern businesses yet so many businesses are at risk with no internet backup. Internet is not failproof, cables can be damaged or cut leaving businesses unable to operate in the current digital age,” said MyNetFone Business General Manager for Small Business and Channel Partners Lee Atkinson. “It is not just emails that are affected by internet downtime. Voice calls, payment facilities and access to Cloud-based applications and storage is at risk. Any downtime has a huge and lasting impact on a business’s bottom line and reputation with clients.” MyNetFone’s Business Continuity includes primary internet connection (up to 100Mbps); backup internet connection via 4G; premium business router with automatic failover to 4G SIM; enhanced security features and an option to bundle with Virtual PBX phone system. It also has an extended router warranty which lasts for the life of a MyNetFone contract. The new solution is part of a series of planned innovations and activities designed to support Australia’s SMB community. In October 2018 MyNetFone Business announced it was ramping up its focus on the SMB sector and appointed Lee Atkinson to the newly created role of General Manager for Small Business and Channel Partners with an explicit remit to help SMBs capitalise on technology changes to fuel their own business growth. For more information on MyNetFone’s Business Continuity please visit here. /ENDS About MyNetFone MyNetFone is Australia’s largest provider of hosted voice and data communications services for business, enterprise and residential users. MyNetFone Business is part of the MNF Group, which owns and operates Australia’s largest VoIP network and a global Tier 1 voice carrier network. The Group also includes retail brands Connexus, CCI, PennyTel and MNF Enterprise; and wholesale brands iBoss, Symbio Networks and TNZI. MNF Group was founded in 2004 and listed on the ASX in mid-2006. It has a reputation for quality, value and innovation, having won numerous awards including the Forbes Asia’s 200 Best Under a Billion (2014, 2015), Deloitte Technology Fast 500 (2008, 2009, 2010, 2012, 2013, 2015, 2016) and ACOMMS Award for innovation (2016, 2017). For further information about MyNetFone Business please visit: business.mynetfone.com.au For further information please contact: Sue Ralston Einsteinz Communications T: (02) 8905 0995 E: sue@einsteinz.com.au MyNetFone Business launches Business Continuity 2018-10-31T19:00:00Z mynetfone-business-launches-business-continuity Auckland – 1 November 2018 – MyNetFone Business, a provider of new-generation hosted communications services and part of the MNF Group, is removing the worry around internet outages by providing a backup internet solution for small and medium-sized business owners. Unlike other products on the market, MyNetFone’s Business Continuity solution kicks in automatically when business internet is down. The premium router comes with an included MyNetFone SIM card already inserted in the device, providing a 4G broadband connection via mobile towers. The backup is completely separate from the primary internet connection method. This will allow the modem to keep your Virtual PBX voice and data services connected with 4G speeds until the fixed line service is repaired. The router is future-proof supporting DSL, NBN and Ethernet internet. “Connectivity is the backbone of modern businesses yet so many businesses are at risk with no internet backup. Internet is not failproof, cables can be damaged or cut leaving businesses unable to operate in the current digital age,” said MyNetFone Business General Manager for Small Business and Channel Partners Lee Atkinson. “It is not just emails that are affected by internet downtime. Voice calls, payment facilities and access to Cloud-based applications and storage is at risk. Any downtime has a huge and lasting impact on a business’s bottom line and reputation with clients.” MyNetFone’s Business Continuity includes primary internet connection (up to 100Mbps); backup internet connection via 4G; premium business router with automatic failover to 4G SIM; enhanced security features and an option to bundle with Virtual PBX phone system. It also has an extended router warranty which lasts for the life of a MyNetFone contract. The new solution is part of a series of planned innovations and activities designed to support Australia’s SMB community. In October 2018 MyNetFone Business announced it was ramping up its focus on the SMB sector and appointed Lee Atkinson to the newly created role of General Manager for Small Business and Channel Partners with an explicit remit to help SMBs capitalise on technology changes to fuel their own business growth. For more information on MyNetFone’s Business Continuity please visit here. /ENDS About MyNetFone MyNetFone is Australia’s largest provider of hosted voice and data communications services for business, enterprise and residential users. MyNetFone Business is part of the MNF Group, which owns and operates Australia’s largest VoIP network and a global Tier 1 voice carrier network. The Group also includes retail brands Connexus, CCI, PennyTel and MNF Enterprise; and wholesale brands iBoss, Symbio Networks and TNZI. MNF Group was founded in 2004 and listed on the ASX in mid-2006. It has a reputation for quality, value and innovation, having won numerous awards including the Forbes Asia’s 200 Best Under a Billion (2014, 2015), Deloitte Technology Fast 500 (2008, 2009, 2010, 2012, 2013, 2015, 2016) and ACOMMS Award for innovation (2016, 2017). For further information about MyNetFone Business please visit: business.mynetfone.com.au For further information please contact: Sue Ralston Einsteinz Communications T: (02) 8905 0995 E: sue@einsteinz.com.au New Study Reveals 76 Percent of Australian Organisations Risk Losing Competitive Advantage Without SD-WAN 2018-10-25T21:00:00Z new-study-reveals-76-percent-of-australian-organisations-risk-losing-competitive-advantage-without-sd-wan-1 Sydney, 26 October 2018 – Twenty-eight percent of organisations in Australia have already deployed SD-WAN in most of their sites, and 62 percent are in the process of doing so or will in the next year, according to a new study sponsored by Barracuda Networks, Inc., a leading provider of cloud-delivered security and data protection solutions. The study revealed that 76 percent of IT leaders in Australia said they risk losing a competitive advantage if their WAN is not updated. The global study of more than 900 IT, networking and security professionals was conducted by Vanson Bourne to gain insights into the current mindset regarding SD-WAN market trends – how widespread deployments are, how organizations are deploying them and the benefits and challenges. The study included responses from 100 respondents in Australia. Read the full report: barracuda.com/SDWANresearch “The rapid adoption of SD-WAN in Australia isn’t surprising due to the nature of our geography – we’re a big country and many businesses are quite dispersed with many locations, making networking more of a challenge,” said Andrew Huntley, regional director of ANZ and Pacific Islands for Barracuda. The study indicates that SD-WAN deployments are increasing to address networking challenges resulting from the explosive growth of WAN traffic due to high demand for cloud applications and services. The top three networking challenges faced by Australian organisations include security issues from rapid network expansion (52 percent), cloud performance (48 percent) and network complexity (47 percent). Security remains a top concern for an overwhelming majority (88 percent) of Australian IT leaders as they consider upgrading to an SD-WAN solution. 81 percent said centralised management and 79 percent said advanced threat protection are important elements to their SD-WAN purchase. According to the study, the top three benefits of SD-WAN deployments for Australian IT leaders are improved connectivity (58 percent), network security (55 percent) and application performance (55 percent). Nearly half of respondents (49 percent) said they had reduced overall costs thanks to SD-WAN and 25 percent reduced costs specifically for multiprotocol label switching (MPLS) services. “As Australian IT professionals increasingly turn to SD-WAN to address their networking challenges, they’re looking for solutions that provide security, simplicity and cost savings,” Huntley said. “Barracuda meets those needs by offering a single solution combining advanced security and SD-WAN.” With secure SD-WAN and advanced security, Barracuda CloudGen Firewalls are an all-in-one solution that can be deployed on premises as a physical or virtual appliance or in the cloud, redefining the role of a firewall and helping customers optimize distributed networks. Resources: Read the Blog: http://cuda.co/33960 Download the Report: Security, Connectivity and Control: The Challenges and Opportunities of SD-WAN: barracuda.com/SDWANresearch Watch the Videos: Barracuda SD-WAN Overview: bit.ly/SDWANoverview Barracuda Advanced Security for Your SD-WAN: bit.ly/SDWANsecurity Barracuda SD-WAN Zero-Touch Deployment: bit.ly/SDWANdeploy Barracuda Application Optimization for SD-WAN: bit.ly/SDWANoptimize Barracuda ATP for SD-WAN: bit.ly/SDWANatp Get More Information: Barracuda SD-WAN: barracuda.com/sd-wan Barracuda CloudGen Firewall Savings Calculator: https://savings.barracuda.com/ About Barracuda Networks, Inc. Barracuda simplifies IT with cloud-enabled solutions that empower customers to protect their networks, applications and data, regardless of where they reside. These powerful, easy-to-use and affordable solutions are trusted by more than 150,000 organizations worldwide and are delivered in appliance, virtual appliance, cloud and hybrid deployment configurations. Barracuda's customer-centric business model focuses on delivering high-value, subscription-based IT solutions that provide end-to-end network and data protection. For additional information, please visit barracuda.com. Barracuda Networks, Barracuda, and the Barracuda Networks logo are registered trademarks of Barracuda Networks, Inc. in the US and other countries. ###