The PRWIRE Press Releases https:// 2019-05-21T01:24:56Z Barracuda Named a Leader in Enterprise Email Security 2019-05-21T01:24:56Z barracuda-named-a-leader-in-enterprise-email-security Sydney, May 21, 2019 — Barracuda, a trusted partner and leading provider for cloud-enabled security solutions, today announced that it has been named a Leader in “The Forrester WaveTM: Enterprise Email Security, Q2 2019.” Within the current offering category, Barracuda received the highest score possible in the cloud integration, deployment options, incident response, and support and customer success criteria. Barracuda was specifically cited for offering “an innovative AI-based solution, Sentinel, to protect against phishing and BEC attacks.” Barracuda Forensics and Incident Response builds on this innovation by automating incident investigation, response and remediation. “Cybercriminals use social engineering to launch spear phishing and account takeover attacks that evade traditional email security solutions and manipulate end users for financial gain,” said Asaf Cidon, SVP of Email Protection at Barracuda. “Our innovative technologies protect businesses from these threats. We believe this report recognises how we deliver new ways to support our email security customers, earn their trust, and help them protect their businesses.” The Forrester report states that “customers praise Barracuda’s innovation, its Office 365 integration, and its customer support.”1 “At Barracuda, it’s our mission to protect and support our customers for life,” said BJ Jenkins, President & CEO at Barracuda. “We’ve been pioneers in the email security space, and our position in this report is, in our opinion, further acknowledgement of our leadership.” A complimentary copy of The Forrester Wave™: Enterprise Email Security, Q2 2019 evaluation is available for download here: https://www.barracuda.com/EmailWave/ Additional information about Barracuda's email security offerings can be found here: https://www.barracuda.com/products/totalemailprotection Resources Get information about Barracuda Sentinel: https://www.barracuda.com/products/sentinel Get information about Barracuda Email Forensics and Incident Response: https://www.barracuda.com/forensics Get information about Barracuda PhishLine: https://www.barracuda.com/products/phishline Read the blog post: http://cuda.co/35533 1 The Forrester Wave™: Enterprise Email Security, Q2 2019 About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Gartner Says 40% Of Gen Z Employees Regret Accepting Job Offer 2019-05-15T01:47:21Z gartner-says-40-of-gen-z-employees-regret-accepting-job-offer 14 May, 2019 — A growing number of candidates are regretting their career decisions, according to business research and advisory firm Gartner, Inc. In 2018, 40% of Gen Z respondents reported that they would not repeat their decision to accept the job offer they had accepted and only 51% said they could see themselves having a long career at their organisation. Candidate regret leads to turnover, low engagement and low productivity; more than one-third of candidates who regret their decision intend to leave their position within 12 months. “To address this increase in candidate regret — and stem the ensuing issues with underperforming talent and/or high turnover — organisations need to better understand what Generation Z candidates want,” said Lauren Smith, vice president of Gartner’s HR practice. Gen Z candidates, those born from the mid-1990s to the early 2000s, are the first digitally native generation to enter the workforce and understand that innovation and change are a constant. To ensure they are staying relevant as technology and business processes advance, Gen Z workers are keen to leverage various types of development opportunities, from training programs and boot camps to continuing education. Data from Gartner’s Global Labour Market Survey found that in 2018, 23% of Gen Z candidates listed development opportunities as a top attraction driver, compared with only 17% of their millennial predecessors in 2013. Along with development opportunities, Gen Z candidates expect flexibility in their work arrangements. In addition to the ability to work from any location, these workers believe work should accommodate play and play should be incorporated in work. “With this latest crop of workforce entrants, we are seeing an increased focus on work-life integration and the ability to pursue interests simultaneously both in and out of the workplace,” said Ms. Smith. New Priorities Compensation is no longer a guaranteed method for keeping the young workforce in seat, according to Gartner. In 2018, 38% of Generation Z candidates said that they would leave a job because of compensation, compared with 41% of millennials in 2013. Gen Z candidates also differ from their millennial predecessors on seeking a defined career path. According to data from Gartner’s Global Labour Market Survey, in 2018, only 25% of Gen Z candidates listed future career opportunities as a top attraction driver when considering a job; in 2014, 34% of millennials felt the same way. Managing Differently “Given that today’s graduates are focused on learning and developing skills, employers looking to gain a career commitment from their Gen Z employees must ensure they offer these opportunities,” said Ms. Smith. “Our research shows that more than anyone, it’s an employee’s manager who influences the type of development an employee gets on the job.” In today’s digital age, graduates know they possess unique skill sets that are very much in demand and make up for a lack of experience. Management approaches must adapt to this new reality and shift from an “always-on” approach to a “Connector” manager approach. Connector managers foster meaningful connections for their direct reports to and among employees, teams and the organisation to develop an employee’s specific capabilities. Not only are managers crucial to ensuring their employees’ portfolio of skills stays relevant — a key concern of Gen Z — but they can improve the performance of employees by up to 26% and triple the likelihood that their direct reports will be high performers. “Employers who want to capitalise on the influx of Gen Z candidates into the labour market must consider how best to appeal to these individuals and reduce the desire for them to seek alternative career opportunities,” said Ms. Smith. About Gartner ReimagineHR Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, taking place October 28-30 in Florida. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held August 6-7 in Sydney, and September 18-19 in London. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at http://www.gartner.com/en/human-resources/human-resources-leaders. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Gartner Survey Shows CIOs in Australia and New Zealand Are Making Slow Digital Business Progress 2019-05-15T00:59:45Z gartner-survey-shows-cios-in-australia-and-new-zealand-are-making-slow-digital-business-progress Sydney, Australia, May 15, 2019 — While 30% of organizations in Australia and New Zealand (ANZ) are now starting to scale and harvest value from their digital investments, the remaining 70% are still evolving their digital business foundations, falling behind in rethinking business models, uplifting consumer experiences and shifting from project to product centricity, according to a survey from Gartner, Inc. The Gartner 2019 CIO Agenda Survey gathered data from 3,102 CIO respondents in 89 countries and across all major industries, including 161 respondents from ANZ. Brian Ferreira, vice president Executive Programs at Gartner, said digital resilience will be required for ANZ organizations evolving toward digital business maturity this year. “CIOs must step up to lead their enterprises through a year of predicted tightening economic conditions, competition from digital giants and political volatility. It’s more important than ever to maintain momentum during times of uncertainty, not only for digital business transformation, but also for long-term business viability.” According to the survey, digital initiatives are the highest priority for 25% of ANZ CIOs in 2019. Revenue/business growth is ranked second (16%), ahead of customer experience and cost optimization/reduction (tied for third at 10%). Cost optimization/reduction has jumped from No. 10 priority in ANZ last year to No. 3. Flat IT budgets The survey results indicate that transformation toward digital business is challenged by flat IT budget growth of 1.5% in ANZ in 2019, which is increasing less than the projected 1.9% inflation rate. This is compared with the 2.9% growth that CIOs globally expect this year. Flat IT budgets in ANZ will limit capacity to meet the leading CIO priority of digital initiatives. “The risk during these uncertain times with limited budgets is to make short-term investment decisions, which can slow or even reverse digital business transformation progress,” Mr. Ferreira said. “For those who stick to their plans and focus on the long-term vision, the returns will be there.” The top five areas in which ANZ CIOs will invest new or additional funding in 2019 are: business intelligence and data analytics (54%); cybersecurity and information security (40%); core system improvements and transformation (34%); cloud services or solutions (32%); and customer/user experience (31%). AI and analytics shape the CIO technology agenda The CIO Agenda survey indicates that disruptive emerging technologies will play a major role in reshaping business models in ANZ as they change the economics of all organizations. Twenty-seven percent of ANZ CIOs expect AI to be the most disruptive technology for their organizations in 2019, taking the top spot away from data and analytics, which now occupies second place at 22%. According to the survey, 77% of ANZ CIOs are already using AI technology. The top three ways AI is being used is for process optimization (32%), chatbots (26%) and computer-assisted diagnostics (21%). “The rapid shift to AI looks revolutionary on the surface, but ANZ CIOs aren’t very innovative in creating uses for AI,” said Mr. Ferreira. “They need to experiment more to identify a greater range of uses within their organization if they’re going to keep up with the innovators and disruptors in the market who invest more in it.” C-Suite reporting lines lagging global trend Only one in three ANZ CIOs report to CEOs, compared with 43% of CIOs in typical-performing organizations globally, and 56% in high-performing organizations. One-third of ANZ CIOs report to a COO, and 17% to a CFO. As a result, IT is failing to influence business change and growth, according to Gartner. “ANZ CIOs have the chance to step up to become more influential business leaders, but most are not seizing that opportunity to drive change,” Mr. Ferreira said. “Those that take the lead with their business peers can drive innovative thinking in business models, consumer experience and moving from a project to product focus in how technology is delivered.” Gartner clients can learn more in the report “2019 CIO Agenda: An Australia and New Zealand Perspective.” Additional analysis is available in the complimentary webinar replay "2019 CIO Agenda – Australia and New Zealand Perspective" available now. About Gartner IT Symposium/Xpo Learn more about CIO leadership and how to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. Upcoming dates and locations for the 2019 Gartner IT Symposium/Xpo include: June 3-6: Toronto, Canada September 16-18: Cape Town, South Africa October 20-24: Orlando, Florida October 28-31: Sao Paulo, Brazil October 28-31: Gold Coast, Australia November 3-7: Barcelona, Spain November 11-14 - Goa November 12-14 - Tokyo About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Infoblox Appoints Kenneth Cartwright as Head of Channels – ANZ 2019-05-13T22:00:00Z infoblox-appoints-kenneth-cartwright-as-head-of-channels-anz Sydney – May 14, 2019 – Infoblox Inc., the leader in DNS, DHCP, IP address management (DDI) and secure cloud-managed network services, today announced that it has appointed Kenneth Cartwright as head of channels for Australia and New Zealand (ANZ). Based in Sydney, Cartwright is responsible for executing Infoblox’s channel go-to-market strategy across both countries, to support an increasing number of businesses that are adopting the company’s network control services. “ANZ is an important market for Infoblox as we continue to extend our leading position in DDI and secure cloud-managed network services,” said Hwa Cheong Wong, vice president of sales for Infoblox in Asia Pacific and Japan. “Kenneth’s demonstrated leadership, sales and channel skills naturally align with Infoblox’s commitment to help businesses in ANZ safeguard their networks, data and applications.” Cartwright has over 24 years of experience in the IT channel, with a varied career across distribution, as well as infrastructure and security vendors in the UK and Australia. Prior to joining Infoblox, Cartwright was distribution and channel account manager for FireEye, where he managed the company’s partners across Australia. Before that, he held a variety of channel and sales roles with Aerohive Networks, Brocade Communications, Ruckus Wireless, Clarity Technology, Extricom and Azlan Group. “As organisations transition from legacy networks to the cloud, secure cloud-managed network services are becoming the clear way forward, bringing next-level security, reliability and automation to on-premises, cloud and hybrid networks,” said Cartwright. “Infoblox is committed to working with our ANZ partners and customers in the best possible way to empower them to have advanced network control and protection without impacting their day-to-day operations.” About Infoblox Infoblox is leading the way to next-level DDI with its Secure Cloud-Managed Network Services. Infoblox brings next-level security, reliability, and automation to on-premises, cloud and hybrid networks, setting customers on a path to a single pane of glass for network management. Infoblox is a recognised leader with 50 percent market share comprised of 8,000 customers worldwide, including 350 of the Fortune 500. Learn more at www.infoblox.com Gartner CEO Survey Shows Priorities Shifting to Meet Rising Growth Challenges 2019-05-08T23:06:17Z gartner-ceo-survey-shows-priorities-shifting-to-meet-rising-growth-challenges STAMFORD, Conn. May 8, 2019 — Growth continues to top the list of CEO business priorities in 2019 and 2020, according to a recent survey of CEOs and senior executives by Gartner, Inc. The most notable change in comparison to last year’s results is that a growing number of CEOs also deem financial priorities important, especially profitability improvement. The annual Gartner 2019 CEO and Senior Business Executive Survey of 473 CEO and senior business executives in the fourth quarter of 2018 examined their business issues, as well as some areas of technology agenda impact. In total, 473 business leaders of companies with $50 million or more and 60% with $1 billion or more in annual revenue were qualified and surveyed. “After a significant fall last year, mentions of growth increased this year to 53%, up from 40% in 2018,” said Mark Raskino, vice president and distinguished analyst at Gartner. “This suggests that CEOs have switched their focus back to tactical performance as clouds gather on the horizon.” At the same time, mentions of financial priorities, cost and risk management also increased (see Figure 1). “However, we did not see CEOs intending to significantly cut costs in various business areas. They are aware of the rising economic challenges and proceeding with more caution — they are not preparing for recession,” said Mr. Raskino. Figure 1: Top 11 Business Priorities of CEOs Source: Gartner (May 2019) New Opportunities for Growth The survey results showed that a popular solution when growth is challenged is to look in other geographic locations for growth. Responses mentioned other cities, states, countries and regions, as well as “new markets” would also include some geographic reach (though a new market can also be industry-related, or virtual). “It is natural to use location hunting for growth when traditional and home markets are saturated or fading,” said Mr. Raskino. “However, this year the international part of such reach is complicated and compounded by a shift in the geopolitical landscape. Twenty-three percent of CEOs see significant impacts to their own businesses arising from recent developments in tariffs, quotas and other forms of trade controls. Another 58% of CEOs have general concerns about this issue, suggesting that more CEOs anticipate it might impact their businesses in future.” Another way that CEOs seem to be confronting softening growth prospects and weakening margins is to seek diversification — which increasingly means the application of digital business to offer new products and revenue-producing channels. Eighty-two percent of respondents agreed that they had a management initiative or transformation program underway to make their companies more digital — up from 62% in 2018. High Hopes for Technology Cost management has risen in CEO priorities, from No. 10 in 2018 to No. 8 today. When asked about their cost-control methods, 27% of respondents cited technology enablement, securing the third spot after measures around people and organization, such as bonuses and expense and budget management. However, when asked to consider productivity and efficiency actions, CEOs were much more inclined to think of technology as a tool. Forty-seven percent of respondents mentioned technology as one of their top two ways to improve productivity. Digital Skills for All Executives Digital business is something the whole executive committee must be engaged in. However, the survey results showed that CEOs are concerned that some of the executive roles do not possess strong or even sufficient digital skills to face the future. On average, CEOs think that sales, risk, supply chain and HR officers are most in need of more digital savvy. Once all executive leaders are more comfortable with the digital sphere, new capabilities to execute on their business strategies will need to be developed. When asked which organizational competencies their company needs to develop the most, 18% of CEOs named talent management, closely followed by technology enablement and digitalization (17%) and data centricity or data management (15%). “Datacentric decision-making is a key culture and capability change in a management system that hopes to thrive in the digital age. Executive leaders must be a role model to encourage and foster data centricity and data literacy in their business units and the organization as a whole,” Mr. Raskino said. Gartner clients can read more in the report “2019 CEO Survey: The Year of Challenged Growth.” Gartner IT Symposium/Xpo 2019 Learn more about leadership and how to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Synology Host Solutions Exhibition alongside Computex, 2019 2019-05-08T22:30:00Z synology-host-solutions-exhibition-alongside-computex-2019 Data lies at the core of every industry transformation. Synology provides a wide array of solutions to ensure business continuity. Join us to explore the data life cycle and discover infinite possibilities of file access, storage, and backup. Synology will be hosting its own Solution Exhibition alongside Computex 2019 and you're invited! Join Synology at their new HQ in Taiwan! Date: 29th May 2019 - 31st May 2019 Time: 10am - 6pm Venue: Synology HQ - TPKA in Taipei Far Eastern Telecom Park (1F, No.1, Yuandong Rd., Banqiao Dist., New Taipei City 220) 8-minute walk from the Far Eastern Hospital MRT station (Exit 3) For more information: https://event.synology.com/en-global/solutionexhibition_2019 If of interest and for RSVP, please contact: Shazana Roseli at shazana.roseli@taurusmarketing.com.au, John Wanna at john.wanna@taurusmarketing.com.au or Stacey Toskas at stacey.toskas@taurusmarketing.com.au +61 029415 4528 Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO 2019-05-07T00:29:59Z genesys-taps-former-cisco-microsoft-and-skype-exec-tony-bates-as-ceo Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, today announced Tony Bates as its new Chief Executive Officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as Chairman of the company. “In my 12 years as CEO, I’ve had the privilege of working with the best team in the industry. We have repeatedly disrupted the market, most recently with our cloud and artificial intelligence (AI) innovations, and ended 2018 with $1.5 billion in revenue – our best year yet,” Segre said. “I couldn’t be more thrilled to step into a new role as chairman at this high point in the company’s history and welcome our new CEO, Tony Bates, at a time when there’s so much opportunity for Genesys.” Bates has decades of experience and success steering business-to-business and business-to-consumer companies through industry transitions and rapid scaling. This includes leading Cisco’s Service Provider business and growing its Enterprise and Commercial division to more than $20 billion in annual revenue. As CEO of Skype, Bates expanded the business to over 170 million connected users. Once Skype was acquired by Microsoft, Bates became President responsible for unified communications before serving as Executive Vice President of business development and developers. In addition to his role at Genesys, Bates will continue his appointments on the board of directors at both VMWare and eBay. The company also announced today that President Tom Eggemeier will transition into a new role as a partner at one of the company’s private equity investors, Permira. Presently, the Permira Funds and Hellman & Friedman own a combined majority stake in Genesys. “The opportunity to lead Genesys at this pivotal moment is truly an honour,” said Bates. “With its next-generation cloud business growing 85% year over year and rapid injection of AI throughout its customer experience platform, Paul and Tom have done an incredible job building Genesys into a market leader with a remarkable customer base. Especially noteworthy is its PureCloud offer, which is one of the fastest growing SaaS businesses ever, on par with high-growth companies like Zoom [1]. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalise on it.” Brian Ruder, partner and co-head of Permira’s technology team commented, “With Tony at the helm, Genesys is poised to continue achieving record revenue, profitability, customer success and business impact in the market, building on the incredible foundation Paul and Tom established for the company. We are thrilled to keep working with Paul as chairman of Genesys, and to welcome Tom to Permira, where he will continue to help the Genesys team drive growth and bring his talents to our entire technology portfolio as well.” Tarim Wasim, partner at Hellman & Friedman said, “Tony brings years of proven success leading technology businesses as they navigate change and drive rapid growth. We welcome his energy, direction and leadership as Genesys builds on its recent momentum. We would also like to thank Paul and Tom for their stewardship, deep engagement and strong initiative in propelling Genesys forward as the undisputed leader in the customer experience market.” [1] Source: Based on publicly available financials from SEC filings (with exception of Genesys PureCloud) Zoom: Total revenue from FYE Jan 2017 to FYE Jan 2019 Genesys PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted) MNF Enterprise signs first Australian customer to Cisco’s new cloud-based Webex Calling platform 2019-05-01T22:00:00Z mnf-enterprise-signs-first-australian-customer-to-ciscos-new-cloud-based-webex-calling-platform Sydney – 2 May 2019 – MNF Enterprise, a specialist service provider for unified communications and collaboration solutions and part of the MNF Group, will be first to market with a customer live on Cisco Webex Calling cloud-based phone system. The service is offered under Cisco’s cloud subscription model, providing customers with an all-inclusive user license covering software, upgrades, and ongoing platform support. MNF Enterprise is the first Australian telco to launch and sell Cisco Webex Calling. Cliftons - who provide venues for conferences, training and corporate events, international event solutions, and advanced workplace solutions - have signed on to be MNF’s first customer of Webex Calling. Webex Calling will help customers capitalise on the efficiencies of moving their telephony services to the cloud. It provides a feature-rich Cloud PBX platform which can be combined with Webex Meetings for a complete integrated collaboration experience, with future options to integrate Cisco’s Customer Journey Platform Contact Centre. “Cliftons have always been an early technology adopter offering our venue and workplace clients the advantages of cutting-edge technologies, from virtual collaboration and learning spaces to adjustable zone temperature and lighting controls. We are pleased to be showcasing the latest in technology with cloud calling and to be the first Cisco Webex Calling client to be deployed in Australia. MNF Enterprise was the only provider able to deliver on our goal to reduce on-premise infrastructure and complexity,” said Robert Boehmer, Cliftons’ Chief of Operations. A staged migration across twelve Cliftons sites in Australia, New Zealand, Hong Kong and Singapore to transition from their on-premise telephony to Webex Calling is underway. “With the end of traditional PSTN and ISDN services, companies in Australia are looking for ways to not just update their on-premise infrastructure but to transition to the cloud and benefit from the higher service availability, and mobility that cloud technology delivers. Webex Calling and the Cisco cloud subscription model supports customers in this transition,” MNF Enterprise General Manager, Enterprise and Government, Greg Round explains. Peter Self, Cisco’s Director of Collaboration commented: “The significance of cloud calling is that it accelerates for customers the access to market-leading innovation, driven by Cisco’s ongoing R&D investment. It is fantastic to have such an experienced telecommunications provider like MNF Enterprise leading with Webex Calling in Australia. We are very excited to offer Australian businesses the opportunity to stop worrying about the expense and complexity of managing a phone system infrastructure. We take care of the Webex Calling so our customers can focus on what matters most.” /ENDS About MNF Enterprise MNF Enterprise provides a range of unified communications solutions for enterprise and government. It offers a complete cloud-based product suite that enables enterprise and government customers to become more collaborative across all devices, reducing complexity, legacy costs and risk. MNF Enterprise is part of the MNF Group, one of Asia-Pacific’s fastest growing technology companies. Listed on the ASX since 2006, it is now twice the winner of the Forbes Asia-Pacific “Best under a Billion” award. Headquartered in Sydney, Australia, the company has over 400 people located across Asia-Pacific, Europe and North America. MNF develops and operates a global communications network and software suite enabling some of the world’s leading innovators to deliver new-generation communications solutions. For further information about MNF Enterprise please visit: http://mnfenterprise.com.au/ About Cliftons Cliftons provide contemporary venues for conferences, training and corporate events; international event solutions for clients around the world; and advanced workplace solutions. For further information about Cliftons please visit: https://www.cliftons.com/ For further information please contact: Kelly Peisley Einsteinz Communications T: 0414674220 E: kelly@einsteinz.com.au New Media App Launches To Kill Off The Press Release 2019-04-30T04:15:39Z new-media-app-launches-to-kill-off-the-press-release A new technology platform has launches tomorrow made just for you. This tech platform called Story Match® will change the way that you receive your story pitches. No more emails, no more press releases and no more hassling PRs (I promise not to be one of those…) First, watch this! In 1.5 minutes it will explain it all to you… Story Match® is a two sided market place App and Desktop platform that allows brands to pitch story ideas to journalists, at the same time allowing journalists to select only what topics of stories they want to receive. Journalists, like you, set up their profile using 6 simple steps. You can select from up to 50 industry tags (food, finance, lifestyle, tech, etc etc) and can localise by State and Territories. If there’s a match on industry tags then you see the pitch. Using swiping technology you can scroll through stories, swipe left if you don’t like the story or right if you do. If you swipe right, it will open an immediate and private chat between you and the person who posted the pitch. The best bit…. The pitches have limitations – so brands can only upload selected images, a headline and up to 500 characters to bring their pitch to life. They then select which industry tag their story is relevant to, and localise it. So now you don’t need to read any more press releases or receive any more pitches that you’re not interested in. Story Match® was developed to improve efficiencies in the media industry, and allow all brands, no matter how big or small the opportunity to get their brand noticed. The tech platform has been developed by Founder and Director of Polkadot Communications Dionne Taylor – who has worked both as a journalist and a PR for the last 15 years. Dionne is available for an interview to chat about this new and exciting platform, built just for YOU! If interested in speaking with Dionne, please get in touch. Malwarebytes Q1 Cybercrime Report 2019-04-29T23:28:27Z malwarebytes-q1-cybercrime-report SYDNEY – April 30, 2019 – MalwarebytesTM, the leading advanced endpoint protection and remediation solution, today announced the results of the Q1 2019 Cybercrime Tactics and Techniques report. The report is a culmination of data based on the Company’s unique threat analysis capabilities. Globally, Q1 showed a significant uptick in business ransomware detections (195 percent), along with continued momentum for Trojan variations by over 200 percent and a sharp decline in crypto mining. In APAC, the region has seen business malware detections on the rise, similar to global trends. “Consumers might breathe a sigh of relief seeing that malware targeting them has dropped by nearly 40 percent, but that would be short-sighted,” said Adam Kujawa, director of Malwarebytes Labs. “Consumer data is more easily available in bulk from business targets, who saw a staggering 235 percent increase in detections year-over-year. Cybercriminals are using increasingly clever means of attack to get even more value from targets through the use of sophisticated Trojans, adware and ransomware.” Key findings for Asia Pacific: Key findings from APAC include: Singapore ranks nine for the number of malware detections recorded in APAC Among the top ten countries including (in order of most detections) Indonesia, India, Thailand, Philippines, Vietnam, Australia, Malaysia, Pakistan, and Bangladesh, Singapore ranks number nine, with a total of 1,047,780 business detections. On the consumer side, there is 12,033,636 detections, giving a total of 13,081,416 detections in Q1. Adware, Trojan and Generic malware remains the most common detections for both businesses and consumers alike. Ransomware is growing in prevalence Ransomware was ranked the fourth most common threat detected in APAC and has gained rapid momentum among business targets with an increase of 30% in detections from Q4 2018 to Q1 2019. Compared to the same time last year, business detections of ransomware have seen a rise of over 325%, due to rogue WannaCry infections still spreading through the APAC region due to unpatched systems. Cryptomining is on the decline Between Q4 2018 and Q1 2019, there was a drop of 33% on consumer miners. From the same period the previous year, there have been a nearly 80% drop in consumer miner detections. A reverse trend was observed in businesses, who saw a rise of 77% on business miners between Q4 2018 and Q1 2019, and a 42% rise in business miner detections year on year. Overall, the crypto mining detections have been observed to slow down. Emotet also continues to target enterprises. Businesses are the prime target The overall detections of Emotet on businesses have risen almost 200% from the previous quarter, and consumer detections have also showed a significant increase of 170%. In total, Emotet detections have shown a 230% increase between Q4 2018 and Q1 2019. Backdoor Vools have been replaced by Viruses Last year, backdoor Vools utilising Eternal exploits was observed to be breaking into networks. Since the beginning of the year, Vools have seen a drop of 88% in detections of backdoors on businesses. In place of this threat is an increase in the use of Viruses, or file infectors, which modify executable files on the system and execute malicious code when launched. The use of viruses, essentially setting up more backdoors, is something worth noting for businesses and consumers, who are showing distrust towards the way organisations handle their data. Globally, the APAC region comes in third place for the total number of detections A total of 14.1m malware detections were observed in APAC in Q1 2019, with Backdoors, Viruses, Exploits and Android Backdoors & Monitors as the top malware detected. APAC comes in third place behind North America (19.84m) & EMEA (19.8m). “We have observed that the APAC region more often deals with threats that take advantage of unpatched or poorly secured systems, such as exploits or the use of file infector viruses. Compared to the Western focused attacks that focus more on social engineering and fooling the user, Eastern focused malware has a heavy focus on getting access to the systems which have been neglected by a company’s IT department. In 2019, it will be critical for enterprises and managed service providers to boost companies’ cyber defences and reduce their vulnerability of falling victim to cybercrime.” expressed Jeff Hurmuses, Area Vice President and Managing Director, Asia Pacific, Malwarebytes. The full Cybercrime Tactics and Techniques Report is available at: https://resources.malwarebytes.com/resource/cybercrime-tactics-techniques-2019-q1-report/ To read more about Malwarebytes’ latest findings, visit our blog, follow us on Twitter, or check us out on LinkedIn. About Malwarebytes Malwarebytes is trusted to protect people and businesses against the latest dangerous cyberthreats including malware, ransomware and exploits that traditional antivirus solutions fail to catch. Malwarebytes’ offers comprehensive defense and recovery technologies to safeguard devices whether at home or in the office, enabling users to protect themselves anywhere, anytime. Malwarebytes’ team of researchers and security experts protect more than 60,000 businesses and millions of people worldwide, combatting more than 8.8 million threats daily using artificial intelligence and machine learning to identify behavior and catch new threats rapidly. Driven by a desire to protect everyone’s right to a malware free existence, CEO Marcin Kleczynski founded Malwarebytes in 2008, and has grown the company to over 750 employees across the world today. The company is headquartered in California with offices in Europe and Asia. For more information, visit http://www.malwarebytes.com/ MEDIA RELATIONS CONTACT: DEC PR on behalf of Malwarebytes malwarebytes@decpr.com.au +61 2 8014 5033 Avaya partners with Standard Chartered to deliver Multi-Year CX Transformation 2019-04-24T04:16:03Z avaya-partners-with-standard-chartered-to-deliver-multi-year-cx-transformation Singapore – April 24, 2019 – Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives. The Avaya OneCloud Private solution enables organizations such as Standard Chartered to hit the ground running with unified communications and contact center solutions delivered on their own private cloud. Avaya offers standard reference architectures—or customers can team up with Avaya global experts to design a custom solution. The Standard Chartered Avaya implementation is designed to enable the Bank to effectively service its clients, while building a foundation that anticipates contact center channels that have not yet emerged. As Standard Chartered continues to invest in its digital capabilities, the global banking group is experiencing an increase in digital adoption, with 49% of clients now actively using online or mobile banking compared to 45% in 2017. The Bank is committed to delivering an easy, convenient and secure digital banking experience across multiple channels, while still offering the human touch through its client contact centers. “Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place,” said Stuart Beaumont, Global Head, Voice & Virtual, Standard Chartered. “This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations. Avaya’s platform also offers us the flexibility of engaging third party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients.” Avaya OneCloud Private provides the global platform that Standard Chartered needs and deploys it securely within the Bank’s environment. Nidal Abou-Ltaif, President, Avaya International, said: “Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel. Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients. This partnership is a ringing endorsement of the next-generation possibilities afforded by Avaya’s cloud offerings.” “As it shows with its commitment to its clients, Standard Chartered has shown a preference for strategic partner relationships, and that’s a value that we at Avaya share,” Mark Meehan, Client Executive, Avaya. “Our technology roadmaps are well aligned with Standard Chartered’s evolving requirements, and we’re extremely proud to be helping this 160-year-old institution continue delivering incredible client experiences.” ## About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Standard Chartered We are a leading international banking group, with a presence in 60 of the world’s most dynamic markets, and serving clients in a further 85. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good. Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India. For more stories and expert opinions please visit Insights at sc.com. Follow Standard Chartered on Twitter, LinkedIn, Instagram and Facebook. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners Greater Bank propels its digital transformation by moving to the cloud with Genesys 2019-04-15T06:24:40Z greater-bank-propels-its-digital-transformation-by-moving-to-the-cloud-with-genesys Greater Bank, an Australian customer-owned financial institution, has deployed the Genesys PureCloud® platform because of its flexibility, scalability and the ease with which it connects every customer interaction across channels, including voice, email, web chat, social media and SMS. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions. Greater Bank’s Head of Contact Centre, Natalie Lane, said the move to PureCloud was driven by the business’ goal is to empower customers by enabling them to access and use products and services when they want, and on the channels of their choice. “To provide this level of service, we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud,” Mrs Lane said. Greater Bank has replaced its outdated, on-premise customer management software with the PureCloud platform to handle approximately 250,000 inbound calls annually and support more than 70 agents in a new, state-of-the-art customer experience hub in Newcastle, NSW. “We chose PureCloud because it allows us the flexibility to scale up as needed, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across time zones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane continued. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two years running (2016 and 2017) and achieving consistently higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interruption.” Mrs Lane also commented that PureCloud helped the bank take its reporting capabilities a big step forward. “The monitoring, call recording and live SLA reporting has opened the door for ongoing coaching opportunities for staff. We also have benefited from the real-time performance of our call queues.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact (TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Greater Bank underpins local growth and development with global cloud technology from Genesys 2019-04-15T01:51:59Z greater-bank-underpins-local-growth-and-development-with-global-cloud-technology-from-genesys Greater Bank, an Australian customer-owned financial institution, is rejecting the recent trend to send customer service roles offshore, and has deployed the Genesys PureCloud® platform to create business efficiencies, enhance customer experience and cultivate its local workforce. Due to its flexibility and the ease with which it connects interactions across all channels, the PureCloud platform has helped Greater Bank improve customer and employee collaboration, simplifying the communication process. The innovative solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions, was deployed to replace Greater Bank’s on-premise customer management software. The PureCloud platform supports more than 70 agents and handles approximately 250,000 inbound calls annually to Greater Bank’s new, state-of-the-art customer experience hub in Newcastle, NSW. Increased job satisfaction, flexible working conditions and locations are also made possible with the scaleable and fully integrated platform, leading to an evolution in the Hunter Region workforce. Greater Bank’s Head of Contact Centre Natalie Lane, said the business was looking for a solution that would benefit both customers and employees. “We needed a system that would empower our customers to access and use our products and services when they want and on the channels of their choice. Equally, to retain and attract talent, we required a solution that was easy to use and could provide our team the flexibility to work wherever they needed,” Mrs Lane said. “To provide this level of service, we knew we needed to become the bank of tomorrow by undergoing a digital transformation. This started with moving our contact centre to PureCloud. “We chose PureCloud because it allows us to scale our contact centre operations in line with call volumes, tap into other features at no additional cost and gives our employees the capability to better facilitate our customers across timezones. To put it simply – PureCloud provides excellent value for money,” Mrs Lane said. Greater Bank has earned a track record of excellence in customer service with recognition as Bank of the Year by Roy Morgan for two consecutive years (2016 and 2017) and consistently achieving higher than average customer satisfaction ratings. The moment of truth came for Greater Bank when it conducted a pilot program which evaluated the platform’s robust capabilities. “In what could have been a period of disruption for both our employees and customers, we maintained our exceedingly high 9 out of 10 customer satisfaction rating when we tested PureCloud. This was the proof we needed,” Mrs Lane said. Greater Bank was also impressed with PureCloud’s speed of deployment, which took only six weeks from start to finish. “Despite the complexity of the project, the full deployment of PureCloud was fast and easy – from setting up call queues, building IVRs and training staff. We like that queue management has become simpler and new features are continuously delivered without interuption.” “Our long-term goal is to continue driving innovation by adding new digital features, functionality and integrations. Our business model revolves around our customer, team and community, and we consider PureCloud a key differentiator for our continued success.” Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is proven to provide a return on investment (ROI) nearing 600 percent* in three years and payback in less than three months. A true cloud offering based on microservices architecture, PureCloud is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. *A commissioned Total Economic Impact(TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. Genesys Extends Google Cloud Contact Center AI Integration Across All Three Customer Experience Platforms 2019-04-11T01:00:00Z genesys-extends-google-cloud-contact-center-ai-integration-across-all-three-customer-experience-platforms Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Differentiated by native telephony, omnichannel orchestration and agent desktop offerings, Genesys provides businesses the rare advantage to implement bots and automation using Google Cloud Contact Center AI without introducing the complexity of third-party integrations. The company is already working with existing customers running on each of its platforms to integrate Google Cloud Contact Center AI, including a leading global ridesharing company, one of the world’s top five largest automobile manufacturers and a Fortune 500 U.S. department store. As showcased last year at Google Cloud Next ’18, Genesys was one of the first partners to integrate with Google Cloud Contact Center AI. Genesys is now helping multiple enterprise-level organisations leverage this technology through its early adopter program. In fact, Genesys is one of the only vendors to support an integrated end-to-end Google Cloud Contact Center AI solution for small, medium and large enterprises across both cloud and on-premises deployments. “The launch of Google Cloud Contact Center AI was a game-changer for the industry,” said Paul Lasserre, Vice President of Product Management for Artificial Intelligence (AI), Genesys. “Businesses leveraging Genesys solutions have already identified hundreds of use cases for this powerful technology to provide holistic value across marketing, sales and services contexts.” The Genesys integration with Google Cloud Contact Center AI enables AI-powered virtual assistants to intuitively handle routine calls and chats or escalate an interaction to an employee when needed. Lasserre added, “Now any business using our customer experience platform can easily put their AI strategy in motion leveraging Google Cloud and Genesys. Our AI capabilities, including Predictive Routing, coupled with Google Cloud Contact Center AI enables businesses to better support employees and care for customers.” “Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers,” said Rajen Sheth, the Director of Product Management for Google. “Google Cloud's goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Genesys.” See Google Cloud Contact Center AI and Genesys in action during Google Cloud Next '19 in San Francisco from April 9 to 11. Visit Genesys booth S1723 to learn how to leverage natural language processing to rapidly help customers and employees in real-time. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, and Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Gartner: Asia Pacific PC Shipments Declined 5.1 Percent in First Quarter of 2019, Largely Due to Weak Demand in China 2019-04-11T00:03:22Z gartner-asia-pacific-pc-shipments-declined-5-1-percent-in-first-quarter-of-2019-largely-due-to-weak-demand-in-china Worldwide PC shipments totaled 58.5 million units in the first quarter of 2019, a 4.6 percent decline from the first quarter of 2018, according to preliminary results by Gartner, Inc. “We saw the start of a rebound in PC shipments in mid-2018, but anticipation of a disruption by CPU shortages impacted all PC markets as vendors allocated to the higher-margin business and Chromebook segment,” said Mikako Kitagawa, senior principal analyst at Gartner. “While the consumer market remained weak, the mix of product availability may have also hindered demand. In contrast, Chromebook shipments increased by double digits compared with the first quarter of 2018, despite the shortage of entry-level CPUs. Including Chromebook shipments, the total worldwide PC market decline would have been 3.5 percent in the first quarter of 2019.” “The supply constraints affected the vendor competitive landscape as leading vendors had better allocation of chips and also began sourcing alternative CPUs from AMD,” said Ms. Kitagawa. “The top three vendors worldwide were still able to increase shipments despite the supply constraint by focusing on their high-end products and taking share from small vendors that struggled to secure CPUs. Moreover, the constraints resulted in the top vendors shifting their product mix to the high-end segment in order to deal with the constraint — which, along with favorable component price trends, should boost profit margins.” The top three vendors — Lenovo, HP Inc. and Dell — accounted for 61.5 percent of global PC shipments in the first quarter of 2019, compared with 56.9 percent of shipments in the first quarter of 2018 (see Table 1). These top three vendors continued to gain share in the PC market as scale becomes a bigger factor in industry dynamics. Intel’s CPU supply constraint accelerated this trend. Table 1 Preliminary Worldwide PC Vendor Unit Shipment Estimates for 1Q19 (Thousands of Units) Company 1Q19 Shipments 1Q19 Market Share (%) 1Q18 Shipments 1Q18 Market Share (%) 1Q19-1Q18 Growth (%) Lenovo 13,196 22.5 12,343 20.1 6.9 HP Inc. 12,826 21.9 12,727 20.7 0.8 Dell 9,989 17.6 9,841 16.0 1.5 Apple 3,977 6.8 4,078 6.6 -2.5 Asus 3,603 6.2 3,887 6.3 -7.3 Acer Group 3,322 5.7 3,829 6.2 -13.2 Others 11,610 19.8 14,671 23.9 -20.9 Total 58,523 100.0 61,375 100.0 -4.6 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Numbers may not add up to totals shown due to rounding. Source: Gartner (April 2019) Lenovo remained in the top spot in the first quarter of 2019 with the largest year-over-year growth among the top vendors. However, Lenovo benefited from the inclusion of Fujitsu’s shipments from its 2Q18 joint venture. Lenovo’s shipments increased in EMEA and Japan, where Fujitsu had a larger presence. HP Inc.'s worldwide PC shipments increased 0.8 percent in the first quarter of 2019 versus the same period last year. The company saw an increase in desktop shipments while mobile PC shipments remained flat. HP Inc. recorded a small increase in shipments in EMEA, but experienced a decline in all other regions. Dell recorded its fifth consecutive quarter of PC shipment growth in the first quarter of 2019. Dell increased PC shipments in EMEA, Latin America and Japan, but declined in North America and Asia/Pacific. Desktop PC shipments continued to be strong for Dell in all regions, showing Dell's strength in the business segment. Business PC Demand Remained Strong Business PC demand remained strong throughout the first quarter of 2019 across most key regions. The PC refresh driven by Windows 10 has been a driving force of business PC growth over the past three years, but Gartner forecasts that 2019 will be the last year in which shipments will be impacted by this refresh. “While PC shipment results in the first quarter of 2019 indicated that the business PC segment still showed strong demand, weak mobile PC results could be the indicator that the Windows 10 refresh has nearly peaked,” said Ms. Kitagawa. Regional Overview In the U.S., PC shipments totaled 11 million units in the first quarter of 2019, a 6.3 percent decrease from the first quarter of 2018. HP Inc. took the top spot in the U.S. based on shipments, as its market share increased to 29.4 percent. Dell took the No. 2 position as its shipments declined 7.1 percent, and its market share totaled 28.7 percent in the first quarter of 2019. Japan was the only region to experience PC shipment growth in the first quarter of 2019 with a 6.8 percent increase year over year. This was primarily driven by a surge in business PC shipments. Latin America experienced the largest decline in the quarter with a 16.6 percent decrease in PC shipments. This decline was due to a lack of stability in political and economic environments, as well as the CPU supply constraints, which severally impacted the small system builders in the region. PC shipments in EMEA totaled 18 million units in the first quarter of 2019, a 2.2 percent decline year over year. Enterprise shipments increased as many companies moved ahead with Windows 10 deployments. However, consumer PC demand remained weak as users are not replacing older PCs and are not migrating to hybrid systems, which have not gained wide adoption in EMEA as users continue to prefer larger screens. PC shipments in Asia/Pacific totaled 20.1 million units in the first quarter of 2019, a 5.1 percent decline from the first quarter of 2018. This decline was largely due to weak PC demand in China. The consumer market across Asia/Pacific continued to see some growth driven by demand for thin and light ultramobile premium devices. Vendors such as Huawei and Xiaomi are pushing thin and light mobile PCs into the consumer market with aggressive pricing. These results are preliminary. Final statistics will be available soon to clients of Gartner's PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com.