The PRWIRE Press Releases https:// 2020-08-14T13:30:11Z Born in COVID to Humanise Digital Conversations for FIs 2020-08-14T13:30:11Z born-in-covid-to-humanise-digital-conversations-for-fis-1 "Six months into the Pandemic and we are still not sure what to expect next! Like every business and individual in the world, we were impacted as well, but being an entrepreneur, you generally find your way, perhaps that’s why you become an entrepreneur in the first place."  - Ritesh Srivastava, the CEO of DigitalChameleon shares his thoughts on what led him to establish the Sydney based Fintech Unicorn DigitalChameleon.  Ritesh has been involved in the Conversational-AI Space since its infancy in the Financial Services Industry. He is also the Founder of an Australian Fintech - Epictenet, that has been running for over a decade now and has naturally evolved from a consulting organisation to a self-funded Fintech providing Conversational-AI Platform 'Joey'.  Joey rapidly matured to become the most holistic Conversational-AI platform in the world. This success played an important part in laying the foundation to conceiving a new platform, DigitalChameleon, that could camouflage and weave itself into wherever the situation it was placed in, with the ability to have quality, emotion based, context driven conversations with customers. What got us here  "New technologies come and go, event streaming & AI technologies are currently the prime players to be a foundation in the architecture of modern digital organisations. Looking at the current market gap and massive opportunity ahead, we established DigitalChameleon late last year with a mission to humanise conversations for Financial Institutions building a well architected future-proof platform leveraging technological breakthroughs happened in the last couple of years. We have created Digital Humans 'Camie' (the Beauty) and 'Leaon' (the Brain) working in tandem to act as a Concierge for the customers of Financial Services Institutions, providing human-like experience." Chatbots - The Reality Behind the Hype "Chatbots, Virtual Assistants and Conversational AI, have become popular over the past few years and a gamut of companies across the globe are offering similar solutions. Despite all the hype around AI and NLP, most of the platforms provide scripted chatbots with simple FAQs and lead-gen and combination of live chat at best while some focus on creating human-like avatars/clones rather than actually solving customer’s problems.  The limited scripted engagement forces customers to resort to other channels available and has not helped organisations to increase conversion and drive cost down to the promise and potential. Infrastructure from Industry Leaders - LinkedIn, Google, AWS & Microsoft-Azure   Digital Chameleon uses a reliable and battle-tested suite of technologies resulting in an efficient, extremely secure and fault-tolerant platform that adapts to circumstances, sentiments, moods and behaviours of customers in real time, providing personalised engagement. The backbone of the DigitalChameleon is developed on the powerful Apache Kafka, developed by LinkedIn and open sourced later, is known for its resilience, extreme-scale, and throughput. Kafka is used by organisations like Netflix and Uber to provide seamless connectivity and continuity even in the most patchy internet conditions. It leverages a powerful combination of relational and NoSQL databases providing sophisticated analytics experience combined with really fast and efficient elastic searching capabilities allowing us to run complex algorithms handling the abundance of unstructured conversations in real time. The unique design of this chat platform coalescing chat sessions and Kafka platform together set us apart from all other products in the market as this innovative approach gives us unmatched resume-ability and recoverability of ongoing sessions ensuring no data is ever lost. It’s the all in one digital experience combining chatbot, live chat, telephony and workflows capabilities providing continuous cross channel and device engagement adapting to customer’s mood. With the best technologies under the hood, Chameleon is all set to compete head-on with the existing players, and at the same time its fluid and pluggable backend makes it ready to collaborate with other tools with open arms. Ready Use Cases with Zero UI + No-Code We not only have invested in making the platform behave like humans but have also made it easier and cheaper to be adopted by a range of financial institutions. Leveraging our deep domain expertise and experience, we have created ready-to-use concierges for financial services industry along with real world integrations such as KYC | Credit Decisioning | Calculators | 2FA | Multilingual | Image/Voice Recognition | Open Banking | E-Signature | Enterprise Systems. The Zero UI + No-Code builder provides organisations the flexibility to change and create journeys on the go making it the fastest adoption of such a sophisticated technology in the world providing human-like conversations. Unique machine learning capabilities removes the hassle of machine training while still providing control of how the conversations are responded to. Organisations also get one powerful AI-driven conversation management system to monitor, control, analyse and optimise customer conversations across multiple channels in real time. Buy it by Sip The platform is a beautiful piece of software engineering, the micro service-based architecture, fully encrypted, cloud native platform with hosting options and completely automated DevOps process provides the speed, scalability and robustness we needed to onboard institutions of different tiers. We have 3 models to choose from depending on the digital maturity and size of the organisation: Elevator is for the small organisation to engage with customers and generate leads and solve their queries. Innovator is for the organisations who are either using chatbots and want to extend the customer journeys further or they are looking to create new digital experiences. Transformer model is for the organisations who understand the future of conversational experience has to offer and ready to go big creating amazing fully integrated experiences for their customers to do all things digital. Powering FIs Post-Pandemic We conceptualised DigitalChameleon long before words like ‘COVID-19’, ‘Pandemic’, ‘Lockdown’, ‘Work from Home’ 'New Normal' were being touted around in everyday conversations.  Little did we know, the upcoming months would carve out a perfect opportunity for DigitalChameleon, converting the current crisis into an opportunity for businesses across the globe. Despite the uncertainty in the world, we plan to accelerate our efforts, and I believe in the next 12-18 months we'll be rolling out further exciting features and functionalities, the best of what anyone has ever produced. The coronavirus outbreak has rattled the market and consumer sentiments, putting enormous strain on financial institutions to better serve customers in distress by enhancing support using digital tools. DigitalChameleon is the platform for FIs to engage and support their customers at this critical time while allowing them to unlock legacy data, and integrate data silos and personalise digital conversations leveraging the power of Emotion-AI." Watch the space to know more : How To Stay Cyber Secure While Working From Home 2020-08-14T05:11:34Z how-to-stay-cyber-secure-while-working-from-home How To Stay Cyber Secure While Working From Home: 10 tips for your employees Working from home may very well be here to stay. While COVID-19 has been extremely difficult for all of us, there are some beneficial outcomes that may change the way that we live, travel, think, and work. With ongoing work from home arrangements, remote employee cyber security awareness is essential for organisations. Over the course of COVID-19, the Australian Bureau of Statistics reported that 46% of Australians switched to working from home, with 89% of those who were not working from home indicating that their job was incompatible with that type of arrangement. For many organisations, this period has been an indication that much of their workforce can be comfortable and productive working outside of the office. What this means for the future is a far more flexible approach to remote work - however with increased remote work comes a new set of cyber security concerns. Introduce these 10 tips to your employees for enhanced cyber awareness. 1. Use strong passwords (and never repeat them) Password security is still as important as ever. Password crackers that use brute force can be used gain access to accounts, which reinforces the importance of creating passwords that are obscure, long, and contain different combinations of upper and lower case letters, numbers, and special characters. Organisations may use Single Sign-On, available via services like Azure Active Directory, for users to log into all enterprise applications using the one password.  To show the importance of not reusing passwords, point your employees in the direction of Have I Been Pwned. With this website, people are able to enter their email addresses and see how many data leaks they have been involved in. You’d be surprised at how many times personal data like names and address, and even cleartext passwords have been leaked. If passwords are reused, then hackers can use this information on other websites to gain access to other information and services - or even use information as blackmail. 2. Do not use public Wi-Fi Working from home won’t always be just working from home. Once travel restrictions are lifted, this will include working while on the road, at the coffee shop, at a friend’s house, or in the airport. With each location comes a different type of network access. While most establishments offer a secure Wi-Fi link, others use a public Wi-Fi access point. You should stress to your employees that these access points are not secure and can be subject to Man in the Middle attacks.  Instead, if there are no secure networks available, encourage your employees to use mobile or 4G networks, available by hotspotting their phone. An enterprise VPN should be used at all times. 3. Beware of email links and attachments While you may have sophisticated email scanning tools and technologies in place, such as Mailguard, to catch out scam emails, these cannot uncover every single attack attempt. Email scammers operate either in a targeted or untargeted way to try and elicit a response from recipients - generally downloading malware, logging into a fake website to steal credentials, or having them to wire funds to the scammer. While the ‘Nigerian prince’ scam is well-known, an email that looks like it’s from a known supplier may be far more convincing. Educating your team about the types of email scams, so they know what to be on the lookout for, is essential. Remind the team: To carefully check the sender’s email address matches the known email domain Not to open attachments from unknown senders Not to click on links in emails from unknown senders To be wary of links even from known senders - if there is a known website visit that instead You can take a look at for up to date info on common scams in Australia. 4. Similarly, beware of other social engineering techniques Just as scammers operate via email, they can operate via other communication avenues, too. This includes phone calls, contacts on social media, random encounters in day to day life, or people at the door. The more business-critical your employees’ role, or the more important data/funds they have access to, the more appealing they are as a target. Social engineering could be as simple as a call ‘from Telstra to reset your internet’ or as convoluted as becoming friends with an employee to steal passwords by watching over their shoulder at home. 5. Switch on Multi-Factor Authentication (MFA) One of the best ways to prevent passwords from being stolen (like in the above case) is by switching on Multi-Factor Authentication (MFA) as default for your employees. This way, when an employee logs on by using a password, they will need to verify the login attempt by another means. With MFA, this generally involves keying in a code sent via SMS, or an app like Google Authenticator. You can encourage employees to switch on MFA for all their important personal apps also, such as banking and email. 6. Do not download unauthorised software on devices used for work Software and apps are both easy to download, but can wreak havoc on systems if they contain spyware or malware. It is impossible to police what your employees download on their own computers - that is their property to do with as they please, after all - which makes it a better idea to have company-owned equipment with a strict no download policy, other than company-authorised software. The other option is to deploy a solution such as Amazon Workspaces. This creates virtual desktops on employees’ own devices, however, your organisational data never is stored on the machine, creating a walled garden type effect. 7. Keep software updated Many of the continuous updates that we see rolled out to software across the course of the week are actually security patches. Software security patches (in the form of updates) are small changes to software that ensure that vulnerabilities recently discovered are closed up - so attackers can’t use them to their advantage. Setting up an environment that rolls out automatic updates of all your employees’ workplace software is critical to ensuring ongoing cyber security. You should encourage employees to update their own software whenever prompted, including system updates (e.g. Windows, Android, iOS). 8. Keep devices in a secure place when not in use If an attacker were to gain access to an employee’s computer, would they be able to gain access to company data, too, somehow? If this is the case, then it’s important that you provide a secure place for employees to keep their devices when not in use. This can be in the form of in-home safes, lockable bags, and other physical safety measures. With solutions like Amazon Workspaces, where no organisational data is stored on the device, the security of the device itself when not in use is not an issue for business. 9. Secure your home properly Similarly, a safe home means that the contents within are more secure. Locks, alarms, and other measures are recommended. The same building safety that you practice at work should be encouraged among your employees at home, perhaps boosted by a security stipend. 10. Keep up to date with organisational cyber security training As an organisation offering work from home flexibility, the most important cyber security tip for you is to keep up to date with employee training. The more training that your team have in cyber security, staying up to date with the latest security practices, and reinforcing known lessons, the more cyber aware they will be overall.  It is up to you to have regular training packages available to your team that are comprehensive and up to date. This can be combined with email blasts and reference materials. Building a security culture Building a security culture is not a simple tick and flick activity, it is a comprehensive series of practices that all employees need to engage in. Cyber security awareness is something that each employee needs to be trained in, with ongoing learning in the field across the course of their tenure. Working from home, whether it’s full time or ad hoc, can be a successful practice that leads to greater levels of enjoyment and productivity among employees. However, organisational security is of the greatest importance - which means heightened levels of cyber security are necessary. Putting controls in place on the organisational IT side of things will be the most effective block to security vulnerabilities, but employees still need to do their bit, too. Find out about our Cyber Security Consulting and Advisory Services First Focus acquires Mitel platinum partner Flexnet 2020-08-13T00:45:37Z first-focus-acquires-mitel-platinum-partner-flexnet August 13, 2020 National managed service provider First Focus has acquired Mitel IP communications specialist Flexnet. The purchase of Flexnet by First Focus adds advanced unified communications expertise in Mitel and Shoretel systems, and represents the first acquisition by privately owned First Focus since the 2014 addition of a Perth MSP. Ross Sardi, CEO of First Focus said adding the Flexnet team and services to First Focus provided a much deeper capability in unified communications.  “It also allows us to expand Flexnet’s reach to become a truly national organisation, with a presence across every Australian state and New Zealand.  But most importantly the people are closely aligned with our own values, and with a common goal to help others use technology,” said Sardi. Victorian based Flexnet recently achieved Mitel platinum partner status in August, and will continue under the Flexnet brand.    Frank Skiffington, APAC Regional VP Sales for Mitel said “Mitel are delighted that Flexnet is now part of First Focus, and at the same time have been elevated to Platinum status. Both organisations have demonstrated the highest levels of dedication, commitment and in-depth knowledge for our solutions portfolio, as well as a deep understanding of the evolving needs of SME and enterprise businesses.” Australian businesses continue to gravitate more and more towards cloud based unified communication solutions, and they expect a seamless service experience.   “By combining Flexnet’s expertise in IP communications with First Focus' broad range of technology solutions, we have the in-house expertise to deliver the complete communications solution for our clients," added Sardi. About First Focus Established in 2003, First Focus is a privately-owned company and Australia’s #1 Rated Managed Service Provider*.  With a combined team of over 150 people across Australia, New Zealand and the Philippines, our expertise covers the full range of services across IT support, security, cloud, connectivity, communications and more.  Our promise to our customers is that we have the best people, provide expert advice, deliver a fast response, and work towards zero risk, both technically and commercially. * About Flexnet Flexnet are Victoria’s premier Mitel provider. Formed in 2001, Flexnet has a wealth of communications experience. We offer only the most trusted products and professional services to our clients, which is why we are delighted to be a Mitel platinum partner. Our partnership with Mitel enables us to provide cutting edge PBX phone systems and unified communication solutions to organisations throughout Australia and New Zealand. About Mitel  A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel_AU  BroadSource Accelerates Growth with Opening of New Office in India 2020-08-12T23:31:42Z broadsource-accelerates-growth-with-opening-of-new-office-in-india BroadSource, an Australian based specialist global software development and telecommunications engineering company, will take a lead position in developing solutions to help Indian Small to Medium Sized Enterprises continue to operate through COVID and beyond. The new office will be a significant initiative for the company in 2020. Jason Thals, BroadSource Chief Operating Officer says, “The new extended region will enable us to better serve our clients in one of the fastest-growing markets in the world. We are making a substantial investment in Gurugram, our fifth global location. Gurugram has been gaining traction as a rising tech centre and is the site of Indian offices for half of the Fortune 500 companies. It is an ideal location for BroadSource to establish operations.” BroadSource is well positioned to support its Indian telecommunications clients and in assisting their involvement in the Digital India initiative, a campaign launched by the Indian Government in order to ensure improved online infrastructure, increased Internet connectivity and digitally empowering India in the field of technology. “We want to continue evolving and bringing the right solutions to market that benefit our customers. This next phase of our business strategy does exactly that, we have a fantastic team in place to deliver the best outcomes” Jason said.   About BroadSource BroadSource is a world leader in software development and engineering for the globe’s most sophisticated telecommunications Service Providers, specialising in Cisco Collaboration technology. The team has eighteen years of design, deployment and software development experience. BroadSource solves many challenges that Service Providers face in managing and transitioning to their Cloud Unified Communications and Cloud Contact Centre solutions. With offices in Melbourne, London, Seattle, Düsseldorf and Gurugram, BroadSource delivers Products and Services to customers in Europe, North and South America, Africa and Asia. Claroty and Check Point Software Technologies Partner to Secure Industrial Control Networks 2020-08-12T00:59:19Z claroty-and-check-point-software-technologies-partner-to-secure-industrial-control-networks Claroty, the global leader in operational technology (OT) security, today announced its partnership with Check Point® Software Technologies Ltd. (NASDAQ: CHKP), a leading provider of cybersecurity solutions globally. The technical alliance between the two companies gives enterprises and critical infrastructure operators the real-time cybersecurity and visibility they need to protect OT and industrial control system (ICS) networks from cyber attacks.This announcement follows the release of Check Point’s Internet of Things (IoT) Protect solution, which prevents IoT cyber attacks by adapting protections to any IoT or OT device across smart-office, smart-building, medical, and industrial environments. As one of Check Point’s technology partners, Claroty supports the discovery and classification of OT devices in a variety of verticals, giving Check Point customers an integrated end-to-end security solution.“We are excited to bring Claroty to our customers as part of Check Point’s IoT Protect Discovery program,” said Russ Schafer, Head of Product Marketing at Check Point. “The combination of Claroty’s Continuous Threat Detection (CTD) and Check Point’s IoT Protect threat prevention solution provides our industrial customers the visibility, security, and automation to protect networks from emerging IoT threats."“At Claroty, we pride ourselves on being able to integrate with the top platform providers to ensure our customers are leveraging the highest levels of security from these tools,” said Emanuel Salmona, VP of Global Partnerships at Claroty. “As Check Point is one of the most well-established firewall providers, with significant install base brand awareness and customer reach, this partnership opens up an important route to market and we are excited for the opportunity to grow our technology offerings together.” The partnership is built upon an integration between Claroty’s Continuous Threat Detection (CTD) and Check Point’s IoT Protect solution. The aggregated security alerts from The Claroty Platform are sent to Check Point’s advanced IoT Protect Controller Manager, which sets the security policy that is enforced through Check Point’s Quantum Security Gateways™. Unification of security reporting allows organisations to see any threats to an application, process or network, providing a complete view across the enterprise and control networks. Claroty improves the availability, safety, and reliability of OT assets and networks within industrial enterprises and critical infrastructure. Unlike niche solutions that are limited to passive-only OT asset discovery, VPN-based remote access, or IoT-oriented platforms that do not fully address all OT needs, The Claroty Platform provides comprehensive OT asset and network visibility, segmentation, vulnerability management, threat detection, risk assessment, and Secure Remote Access (SRA) capabilities—all within a single, agentless solution. This is all enriched by the company’s award-winning OT security research team and its expansive integration ecosystem.On Thursday, August 13, Claroty and Check Point will host a webinar, “Preventing Cyber Attacks on Industrial OT Networks and IoT Devices.” Register here.About ClarotyClaroty bridges the industrial cybersecurity gap between information technology (IT) and operational technology (OT) environments. Organisations with highly automated production sites and factories that face significant security and financial risk especially need to bridge this gap. Armed with Claroty’s converged IT/OT solutions, these enterprises and critical infrastructure operators can leverage their existing IT security processes and technologies to improve the availability, safety, and reliability of their OT assets and networks seamlessly and without requiring downtime or dedicated teams. The result is more uptime and greater efficiency across business and production operations.Backed and adopted by leading industrial automation vendors, Claroty is deployed on all seven continents globally. The company is headquartered in New York City and has received $100 million in funding since being launched by the famed Team8 foundry in 2015.For more information, visit Gartner Forecasts Worldwide Banking and Securities IT Spending to Decline 4.7% in 2020 Before 2021 Rebound 2020-08-12T00:54:14Z gartner-forecasts-worldwide-banking-and-securities-it-spending-to-decline-4-7-in-2020-before-2021-rebound 12 August 2020 — Worldwide IT spending in the banking and securities sector is expected to decline nearly 4.7% to $514 billion in 2020, according to Gartner, Inc. Spending on devices such as PCs and mobile devices will see the largest decline, falling 12.1%, followed by data centre systems. “COVID-19 has not only caused uncertainty within the banking and securities industry this year, but also a defined shift in the way customers must interact with their financial institutions,” said Jeff Casey, senior director analyst at Gartner. “These firms continue to respond to the emerging needs of customers amid ongoing economic closure and dwindling government support.” The industry’s initial response was dominated by operational actions to enable a remote workforce, responding to increased credit needs, digital channel education and reassuring unnerved investors. Customer service channels were placed under additional stress, with banks quickly responding by adding or adjusting capacity both in self-service channels and in staffed service channels. During the early stages of the pandemic, banks focused technology spending in four key areas: Operations: to ensure continued access to basic services; Supply chain: to address emerging supplier and customer needs; Revenue: to ensure continued viability of the business; and Workforce: to support employees and remote working amongst disruption. Gartner forecasts technology spending in the banking and securities industry to recover in 2021, growing 6.6% globally (see Table 1). “With a better understanding of the impact of COVID-19, banks and securities firms are now accelerating automation initiatives, such as customer-facing chatbots, robotic process automation (RPA) and end-to-end account origination solutions,” said Mr. Casey. “They’re also focused on redesigning organisation structures and workflows and reprioritising modernisation initiatives.” Table 1. Worldwide Banking & Securities IT Spending Forecast (Millions of U.S. Dollars)   2019 Spending 2019 Growth (%) 2020 Spending 2020 Growth (%) 2021 Spending 2021 Growth (%) Internal Services 92,043 2.1 87,871 -4.5 88,999 1.3 Enterprise Software 100,822 11.8 100,580 -0.2 112,016 11.4 IT Services 204,536 5.0 195,576 -4.4 209,812 7.3 Devices 33,216 5.9 29,199 -12.1 30,673 5.1 Communications Services 77,285 1.3 72,946 -5.6 76,131 4.4 Data Centre Systems 31,218 1.0 27,757 -11.1 30,189 8.8 Total 539,121 4.9 513,928 -4.7 547,820 6.6 Source: Gartner (August 2020)                                                                                            Following strong growth of 5% in 2019, the impact of COVID-19 will see spending on IT services decline in 2020. Contract size, contract terms and deal type will be severely impacted, as large transformation projects are curtailed or canceled. “This will be short-lived as banks initially react and respond to COVID-19 disruption,” Mr. Casey said. “IT services spending will begin to rebound as banks accelerate reprioritised modernisation initiatives in 2021.” Gartner believes the ability to create new value and ultimately new sources of revenue will become critical to long-term success in an extended recovery. COVID-19 has presented an opportunity for banks to increase their digital engagement and broaden the services offered. Banks only currently derive 27% of revenue on average from externally delivered digital services, according to the 2020 Gartner CIO Survey. Learn more about how to lead organisations through the disruption of coronavirus in the Gartner coronavirus resource centre, a collection of complimentary Gartner research and webinars to help organisations respond, manage and prepare for the rapid spread and global impact of COVID-19. Gartner clients can learn more in the report ‘Forecast: Enterprise IT Spending for the Banking and Securities Market, Worldwide, 2018-2024, 2Q20 Update’. Gartner’s banking and securities industry forecast provides total enterprise IT spending, including spending on internal IT, data centre systems, devices, IT services, software and telecom services for 43 countries within 11 geographies. Additional analysis on financial services and banking leadership and how to reimagine your approach to technology and business strategy will be presented during Gartner IT Symposium/Xpo 2020, the world's most important conferences for CIOs and other IT executives. IT executives rely on these conferences to gain insight into how their organisations can use IT to overcome business challenges and improve operational efficiency. Follow news and updates from the conferences on Twitter using #GartnerSYM. Upcoming dates and locations for Gartner IT Symposium/Xpo include: October 19-22| Americas| Virtual October 27-29| APAC| Virtual November 9-12| EMEA| Virtual November 17-19| Japan| Virtual November 23-25| India| Virtual About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit Genetec announces favorable conclusion in patent infringement case; Breaks silence on patent trolls 2020-08-11T22:00:57Z genetec-announces-favorable-conclusion-in-patent-infringement-case-breaks-silence-on-patent-trolls SYDNEY, AUSTRALIA/MONTRÉAL, August 12th, 2020 — “We don’t negotiate payment with patent trolls,” said Pierre Racz, President of Genetec Inc, (“Genetec”), a leading technology provider of unified security, public safety, operations, and business intelligence solutions, as the company announced that a patent infringement lawsuit initiated by a non-practicing entity (NPE) was withdrawn by the NPE at an early stage of the proceedings. In a rare result, the NPE paid an undisclosed sum to Genetec. In patent litigation in the United States, it is highly unusual for a plaintiff to pay a defendant to resolve a case. Genetec understands that legal attacks from non-practicing entities are an unfortunate part of the technology business, representing a reported 90% of high-tech patent litigation cases in 2019 alone1. The practice, known as “patent trolling”, involves groups that don’t create technology, but rather aggregate patents that are generally of no technological value to use as the basis to initiate IP infringement cases against businesses. Widely disparaged by courts, legal scholars, and world leaders including former U.S. President Barack Obama, as a form of legal extortion2, these pursuits are estimated to cost businesses tens of billions of dollars per year3. Although the number of patent trolling cases has flattened1 since a landmark 2014 US Supreme Court decision4, many groups continue to attempt to leverage hoarded patents as a legal bullying tactic against companies that actively innovate. While larger firms facing this sort of litigation are more often reported on, the majority of victims of patent trolling are smaller companies or startups (below $10M in revenue)5. “Unlike the way many other companies deal with these sorts of attacks, we do not negotiate payment with patent trolls,” said Pierre Racz, President of Genetec Inc. “Despite the potentially high cost of litigation, bending to their anti-innovation tactics only encourages their behavior and, as a matter of principle, Genetec will always vigorously defend its technology and the hard work of the people who create it. Though we have quietly followed this course since the first patent troll arrived at our door, we felt that this occasion was a good time to speak out against this practice.” “This represents an important symbolic victory for Genetec, and a clear demonstration of our policy of never paying nuisance value settlements,” said Jean-Yves Pikulik, Director of Intellectual Property at Genetec. “While we would much rather spend our time patenting our innovations than fighting off patent trolls, we will continue to vigorously defend ourselves against NPEs and seek legal costs in lawsuits that we perceive as frivolous.” This resolution settles all outstanding claims by the non-practicing entity against Genetec. Sources: 1 2 3 4 5 About Genetec Genetec Inc. is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. The company’s flagship product, Security Center, is an open-architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ANPR), communications, and analytics. Genetec also develops cloud-based solutions and services designed to improve security, and contribute new levels of operational intelligence for governments, enterprises, transport, and the communities in which we live. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its global customers via an extensive network of resellers, integrators, certified channel partners, and consultants in over 80 countries. For more information about Genetec, visit: © Genetec Inc., 2020. Genetec and the Genetec logo are trademarks of Genetec Inc. and may be registered or pending registration in several jurisdictions. Other trademarks used in this document may be trademarks of the manufacturers or vendors of the respective product. Press Contacts: Sue Ralston Einsteinz Communications Ph: +61 02 8905 0995 Hinfo Guest Digital Compendium: Scheduled Notifications and New Activities Section 2020-08-11T01:43:02Z hinfo-guest-digital-compendium-scheduled-notifications-and-new-activities-section Hinfo is the contactless guest digital solution for all property types and sizes, without the need to provide dedicated resources, such as printed room compendiums or hotel tablets. Hinfo now supports scheduled notifications, with some unique benefits. Properties can now personalize their account to include a dedicated ‘Activities’ section to list all on-site activities they offer to their guests.   Even during the current global pandemic, Hinfo (hin-fo) continues to add more benefits to their contactless solution, which is accessible from guests own devices and provides even more benefits and value for money compared to other hotel compendium formats. Hinfo is releasing their next major update today, with support for scheduling notifications to appear in a timely manner, wherever guests are.   Properties can now include notifications to appear on guests’ devices at pre-set times with the following unique benefits: Not internet dependent for appearing in a timely manner, after guests initially download the property’s details. Setup notifications to appear weeks or months in advance. Ability to repeat each notification individually, at the same time each week or same weekday occurrence each month. E.g. Local Market on 1st Sunday Every Month. More valuable and meaningful for guests to see notifications at any time, wherever they are.   Providing scheduled notifications to all guests that opt-in to receive these notifications, wherever they are, is only possible via a mobile app on their own smartphones and tablets.   Hinfo has also extended this feature to work with upcoming events that guests can choose to be reminded of, individually.   “Allowing for timely relevant notifications on each of guests own mobile devices, is only possible via a mobile app, particularly if they do not have Hinfo opened.” Says Neil Houlston, Founder of Hinfo. “The benefits for management are endless including generating more revenue, from promoting a properties own services and in-house restaurants, to events and local offers, such as discounts at local restaurants and bars.”   With a growing list of properties, such as resorts, joining Hinfo without any local restaurants, supermarkets or local attractions to recommend, a new ‘Activities’ section has also been introduced today. Properties can opt-in to replacing the Near Me section, designed for recommending local places and events, to an alternative label of ‘Activities’ to highlight activities such as boat rides, movie night and other recreational and sporting activities.   Both of these major additions are available to all properties on Hinfo today.   Hinfo solves the limitations found in other hotel compendium formats, with its contactless digital solution that is quick and easy to update, requires no dedicated resources in each guest room and most importantly, allow guests to stay connected to the property and local area details and services beyond their guest rooms.   To learn more about Hinfo (developed by App IT Byte), please visit their website. Flexnet appointed Mitel platinum partner 2020-08-11T00:26:46Z flexnet-appointed-mitel-platinum-partner Flexnet, a leading Victorian Mitel IP communications integrator, has been elevated to Mitel platinum partner status.    The appointment means Flexnet joins an exclusive group of six Australian Mitel partners on their top tier partner program.  “Platinum level partners attain this status thanks to their unparalleled technology expertise, combined with excellent customer service and success in offering our products. Flexnet has consistently met all of our platinum partner criteria, and their customers can benefit greatly from the enhanced expertise and experience this accreditation bestows,” said Frank Skiffington, APAC Regional VP Sales, Mitel. Flexnet now gains additional access to advanced Mitel training and products to better serve its SME and Enterprise customers.  “Achieving Mitel platinum partner status recognises that Flexnet consistently provides innovative and relevant solutions in an increasingly challenging landscape. It also assures our clients that they have partnered with a company which continues to strive to improve to be the best,” said Kevin Valles, General Manager at Flexnet.   “Our strong ability to bring to the market the variety of solutions in on-premise, cloud or hybrid platforms means we continue to be a reliable partner, especially in these unpredictable times,” said Valles. Who is Flexnet Flexnet are Victoria’s premier Mitel provider. Formed in 2001, Flexnet has a wealth of communications experience. We offer only the most trusted products and professional services to our clients, which is why we are delighted to be a Mitel platinum partner. Our partnership with Mitel enables us to provide cutting edge PBX phone systems and unified communication solutions to organisations throughout Australia and New Zealand.  About Mitel A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel_AU Australia’s No. 1 SEO Consultants Offers Free 30-Minute Consultations 2020-08-07T04:28:39Z australia-s-no-1-seo-consultants-offers-free-30-minute-consultations There’s far more to building a brand and marketing than simply having a website. Even the most elaborate website won’t produce results if potential customers don’t see it. As Australia’s No. 1 SEO consultants, Content’s Me understands the intricacies of digital marketing and offers free, no-obligation 30-minute consultations.  Content’s Me owner, Dale Groocock, can assist individuals and companies with website design, content marketing, social media marketing and Google Ads, along with infographics and conversion optimisation. Content’s Me brings client websites to the forefront to place higher in rankings on Internet searches. The digital marketing services in Sydney will help identify areas where websites need improvement and are under performing. Multiple techniques can be used and strategies employed to attract new consumers and retain established customers. The methods are effective for personal or business branding. A website is an essential tool for building brands and they convey much more than just basic information. The web design services in Sydney consider multiple facets. Everything about a website is important, encompassing ease of navigation to the fonts and colors used that make a site aesthetically pleasing to visitors and make them linger. Visitors demand websites that load quickly and efficiently. A website that loads slower than four seconds is losing customers. Content’s Me has the experience and expertise to remove code, modify image formats, and correct problems that slow loading times. It helps Google read sites more efficiently and improves analytics for better rankings. Content’s Me has earned a reputation as Australia’s No. 1 SEO consultants and the experts perform all their services in-house for client convenience. The SEO company in Sydney always provides results, assisting clients with Google Ads, establishing a robust social media presence, and providing a full range of SEO services to enhance visibility and direct more traffic to client websites across multiple vectors. About Content’s Me Content’s Me is a 5-star digital marketing consultant and SEO company established in 2012. We offer a diverse range of digital marketing services all backed up by our commitment to providing excellent service and fantastic results. We focus on achieving results naturally and over time, thus building long-term strength and stability in your website’s rankings. Connect with Content’s Me on Facebook, Twitter, Pinterest, and YouTube. Media Contact Content’s Me Phone: (02) 8076 4569 Suite 1, Lvl 1/194 Military Rd. Neutral Bay, North Sydney NSW 2089 Website: GSN and Daisee partner to provide AI-powered automated quality management to improve customer experience 2020-08-06T03:33:53Z gsn-and-daisee-partner-to-provide-ai-powered-automated-quality-management-to-improve-customer-experience GSN and Daisee are excited to announce the award winning Daisee solution is now available as part of GSN’s ecosystem of pioneering cloud contact centre solutions.  This partnership brings together the contact centre expertise of GSN with the advanced AI powered customer interaction quality management capabilities of Daisee to help organisations create value in every interaction.   The direct partnership between GSN’s leading cloud contact centre solution and Daisee’s AI powered speech and sentiment Analytics allows companies to quickly understand the quality of every customer interaction across three core pillars – communication, conduct and compliance as well as leverage the customer data for continuous business improvement.  “I am extremely excited to announce that Daisee’s award winning solution is now part of the GSN portfolio of leading customer engagement solutions.  We believe Daisee sets a new standard in understanding the quality of every customer interaction within a contact centre environment.  It is a perfect fit for our customers” said Richard Fink, CEO of GSN.   Daisee analyses every single voice interaction using its patent-pending proprietary sentiment engine. The world’s first Programmable Scorecard™ augments the quality management process, replacing the traditional paper scorecard with an automated, digital one, flagging critical focus areas within the media player and providing descriptive rationale as to why certain questions failed or passed. Workflow automatically triages low-scoring, high risk calls for operational personnel to review and remediate.  “Daisee’s solution is purpose built to enable organisations to quickly identify compliance and quality issues on customer interactions gaining knowledge and insights that enable better business outcomes. We are excited to partner with the expertise of GSN to bring our solution to more customers across Australian and New Zealand” said Richard Kimber, Founder & CEO, Daisee.  For more information, please contact Harrison Deck (Sales Director ANZ) at Daisee on +61-(0)404 697 151 or Tim Noll (Enterprise Architect) at GSN on +61-(0)437 287 531.  About GSN GSN is an Australian owned customer engagement solutions provider and a pioneer in Cloud and SaaS technologies since 2003. GSN delivers innovative customer engagement solutions with data and insights, service design, and development expertise to create value in every customer interaction.  About Daisee Daisee builds technology that empowers people.  Daisee provides customer interaction quality management, powered by proprietary AI-driven speech and sentiment analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling. Daisee helps people solve problems by making interactions simple and smart so they can have a more significant impact, be more productive, and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.   Gartner Forecasts Global Government IT Spending to Decline 0.6% in 2020 2020-08-06T02:01:44Z gartner-forecasts-global-government-it-spending-to-decline-0-6-in-2020 6 August 2020 — Worldwide government IT spending is forecast to total $438 billion in 2020, a decrease of 0.6% from 2019, according to the latest forecast by Gartner, Inc. Global government IT spending will represent 16% of total enterprise IT spending across all industries, which is forecast to total $2.7 trillion in 2020, a decrease of 8% year over year. “Government organisations are accelerating IT spending on digital public services, public health, social services, education, and workforce reskilling in support of individuals, families and businesses that are heavily impacted by the COVID-19 pandemic,” said Irma Fabular, senior research director at Gartner. “To sustain economic viability, government organisations also deployed government recovery assistance programs which assist small businesses and allow workforce reskilling.” Software Sector to Experience Strongest Growth in 2020 The only segments on pace to show growth in 2020 will be IT services and software (see Table 1). IT services will continue to be the largest IT spending segment among governments in 2020, while software spending will experience the strongest growth, with an increase of 4.5% in 2020. Table 1. Government IT Spending Forecast by Segment, 2019-2021, Worldwide (Millions of U.S. Dollars)   2019 Spending 2019 Growth (%) 2020 Spending 2020 Growth (%) 2021 Spending 2021 Growth (%) IT Services 152,685 4.5 152,692 0.0 158,220 3.6 Software 99,344 9.4 103,768 4.4 112,246 8.2 Telecom Services 64,117 0.3 62,545 -2.4 64,549 3.2 Internal Services 63,305 -0.1 62,740 -0.9 60,462 -3.6 Devices 32,495 4.7 29,786 -8.3 29,742 -0.1 Data Centre 28,191 -0.2 26,168 -7.2 27,084 3.5 Total 440,136 3.9 437,698 -0.5 452,303 3.3 Source: Gartner (August 2020) As government organisations globally begin to ease stay-at-home policies, some practices relevant to public health and wellness will persist, including options for telecommuting,” said Ms. Fabular. “Many government organisations will also introduce measures to build community and national resilience, including improving disease and other threat surveillance systems. An example is the $500 million in aid designated by the U.S. federal government in public health data surveillance and infrastructure modernisation to help states and local governments develop COVID-19 tools. Important but less urgent IT projects, such as enterprise resource planning (ERP) and robotics process automation (RPA), will be delayed to make room for immediate and critical spending in digital workplace support, public health response and economic growth. Adoption of cloud services will continue to accelerate while spending on in-house servers and storage will continue to decline.” Government IT spending in North America will be the largest globally, reaching $191 billion in 2020, followed by Western Europe ($94 billion) and Greater China ($39 billion). Digital government services, data and analytics, cybersecurity as well as citizen engagement and experience will continue to be spending targets for the public sector. In addition, as illustrated by an EU policy recommendation, building health system resilience to combat future pandemics will dominate some leadership priorities. These priorities will include spending on supply chain predictability, medical research and IT infrastructure security solutions. Gartner clients can get more information in “Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2018-2024, 2Q20 Update” and “Forecast: Enterprise IT Spending for the Government and Education Markets, Worldwide, 2018-2024, 2Q20 Update.” Learn how to lead organisations through the disruption of coronavirus in the Reset your business strategy section on Complimentary research, insights and webinars are offered to help leaders build resilience on their path to business recovery. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit Rendr Launches in Melbourne 2020-08-05T23:55:39Z rendr-launches-in-melbourne Launched in 2020, the Rendr app is here to revolutionise and Uberfy the Home & Hardware industry by delivering supplies on-demand straight to doorsteps and job sites across Melbourne. Co-founded by 22-year-old entrepreneurs, Greg Leibowitz and James Fisher, Rendr, which is available for both iOS and Android users, conveniently and quickly delivers everything from paint, plants, and power tools, BBQs, basins, and everything in between to consumers across Melbourne. After establishing a digital marketing agency straight out of school in 2017, Leibowitz and Fisher were inspired to continue innovating and pushing boundaries. With the increase in on-demand deliveries and after a discussion with tradie mates about slow deliveries and the inconvenience of leaving job sites to pick up supplies, they had a lightbulb moment and realised there was a gap in the market they needed to fill. The Rendr app is created with industry-leading technology, which easily allows users to purchase items at the tap of a button and have them delivered on demand. The team has also implemented handy features like a paint estimator tool and bundle packages for consumer ease and convenience. With appeal to DIYers and tradies alike, Leibowitz and Fisher have already seen a great demand for the Rendr platform. “By dissecting the ever-changing retail landscape, we determined there wasn’t an all in one platform available for trades and DIYers, which provided the on-demand delivery of the supplies they need. By combining ease of use and sophisticated technology, the perfect solution was developed. Within our first two months of launching in Melbourne, we’ve seen consumer demand exponentially grow,” says co-founder, Greg Leibowitz. “We’ve got big plans for future expansion,” says co-founder, James Fisher, “We want to become an all-encompassing app that is the go-to for all your DIY and trade needs.” With Melburnians back in lockdown, the app has seen exponential growth, showing that consumers are opting to purchase through the app seamlessly, instead of heading out to the local hardware store. By providing a Home and Hardware store at consumers’ fingertips, Rendr allows projects to be completed more efficiently, while supplies and tools are delivered on-demand to doorsteps and work sites. ENDS For more information, or to organise an interview with co-founders Greg Leibowitz and James Fisher, please get in touch: Megan Chambers || New webinar series, DIGital Discovery, launches for geology and mining professionals 2020-08-05T07:43:20Z new-webinar-series-digital-discovery-launches-for-geology-and-mining-professionals How is digital and data optimisation influencing the mining and metals sector? In EY’s 2020 report on the Top 10 Business Risks and Opportunities for mining and metals, digital effectiveness is identified as one of this year’s top issues. Now, as our industry is feeling the impact of COVID-19, technology is playing an even bigger part in operational adaptation and building resilience for miners globally. acQuire is launching a brand new, three-part webinar series delivering thought-provoking insights on the impact of digitalisation and data management in mining. Kicking off in August, the webinars will dig into how geoscientific information management, mining technology and systems connectivity can optimise the future work for miners. The webinar series is aptly named, DIGital Discovery, and will feature a smart line up of guest speakers from acQuire and the global mining industry. Some of the topics discussed include: ·        The role of geological data management and why it’s an essential component to miners. ·        How a rapidly changing technology landscape is both helping and hindering the mining industry. ·        Why cross-collaboration between technology and mining companies is essential. ·        The need for a technology roadmap to ensure a safe and profitable arrival to the future of mining. The series has been designed with the busy mining professional in mind. Each webinar runs for a neat 30 minutes and includes 10 minutes of Q&A discussion. Geology managers, mine leadership and geologists will learn acQuire’s vision for what the mining landscape may look like in the future, hear about industry case studies, and have solid take-aways to use in their business. Registrations for the webinar can be made online through acQuire's website at  ThousandEyes Releases Inaugural Internet Performance Report, Revealing Impact of COVID-19 2020-08-05T01:16:02Z thousandeyes-releases-inaugural-internet-performance-report-revealing-impact-of-covid-19 San Francisco, 4 August 2020 - ThousandEyes, the Internet and Cloud Intelligence company, today announced the findings of its inaugural 2020 Internet Performance Report, a first-of-its-kind study of the availability and performance of Internet-related networks, including those of Internet Service Providers (ISPs), public cloud, Content Delivery Network (CDN), and Domain Name System (DNS) providers. Measuring performance over time, the report examines the impacts of changing Internet usage due to COVID-19 and how those impacts varied across different regions and providers."The Internet is inherently unpredictable and outages are inevitable even under normal conditions. However, with the overnight transition to a remote workforce, remote schooling, and remote entertainment that many countries experienced in March, we saw outages spike to unprecedented levels -- especially among Internet Service Providers who seem to have been more vulnerable to disruptions than cloud providers," said Angelique Medina, research author and director of product marketing at ThousandEyes. "With the Internet Performance Report, businesses can benchmark Internet performance pre and post COVID-19 and plan for a more resilient IT environment as they continue to build out infrastructures that can manage the external dependencies on cloud and Internet networks that employee and consumer experiences now rely on."Rapid adoption of cloud services, widespread use of SaaS applications, and reliance on the Internet has created business continuity risks for enterprises. ThousandEyes is an enterprise software platform that enables organisations to see the Internet like it's their own network. Based on an unmatched number of vantage points around the globe that perform billions of measurements each day to detect when traffic flows are disrupted and measure performance, ThousandEyes leverages this unique Internet intelligence to monitor and detect how Internet, cloud, and other third-party dependencies impact end-user digital experiences. Based on measurements collected between January and July 2020, the Internet Performance Report uncovers important insights into the resilience and behaviour of the global Internet, helping organizations apply a data-driven lens to their IT and business planning.Key findings from the 2020 Internet Performance Report: COVID-19 Impact Edition, include:· Global Internet disruptions saw an unprecedented rise, increasing 63% in March over January, and remained elevated through the first half of 2020 compared to pre-pandemic levels. In June, 44% more disruptions were recorded compared to January.· · ISPs in North America and APAC experienced the largest spikes in March at 65% (North America) and 99% (APAC) respectively versus January, and have since returned to levels typical of those regions. In EMEA, however, outages continue to increase month over month with 45% more disruptions in June versus January.· · ISPs were hit the hardest, while cloud provider networks demonstrated greater overall stability. Between January and July, cloud providers experienced ~400 outages globally versus more than ~4500 in ISP networks. Relative to total outages, more than 80% occurred within ISP networks and less than 10% within cloud provider networks.· · Though the total number of outages increased across all regions, impact on Internet users varied. Following pre-pandemic patterns, a larger proportion of disruptions in EMEA tend to occur during peak business hours as compared to North America, where a majority of large outages typically take place outside of traditional business hours and therefore may not have a meaningful impact on Internet users.· · Overall, the Internet held up. Despite unprecedented conditions and an increase in network disruptions, Internet-related infrastructures have held up well, suggesting overall healthy capacity, scalability, and operator agility needed to adjust to unforeseen demands. Negative performance indicators, such as traffic delay, loss, and jitter generally remained within tolerable ranges, showing no evidence of systemic network duress.· · Increased network disruptions due to operator adjustments. Many of the network disruptions observed post-February appeared to be related to network operators making more changes to their networks to compensate for changing traffic conditions.· "Initially, we saw both businesses and service providers scramble to adjust, overnight, to work-from-home environments. However now, we see a definite shift towards accommodating a more permanent scenario of serving a remote workforce," said Paul Bevan, research director, IT Infrastructure, Bloor Research. "This is creating a realignment of network infrastructure that will look very different from pre-March network platforms. The findings from ThousandEyes' research will be critical in helping organisations understand the inter-dependencies that are at play between internal and external networks, and how to strengthen IT infrastructures now that the Internet has become a core component to manage."For a complete list of findings and to learn more about the 2020 Internet Performance Report: COVID-19 Impact Edition, please download the report here: more: · Download the 2020 ThousandEyes Internet Performance Report: COVID-19 Impact Edition:· View the infographic: Five Data-driven Insights About Internet Performance and Resilience: to attend the webinar: How The Internet Responded to a Pandemic – And What It Means For Your Business taking place August 13, 2020 at 10.00 AM PDT: the blog: A Tale of Two Internets: Internet Performance Pre and Post COVID-19: current job openings at ThousandEyes: the latest ThousandEyes announcements and news coverage: About ThousandEyesThousandEyes, the Internet and Cloud Intelligence company, delivers the only collectively powered view of the Internet enabling enterprises and service providers to work together to improve the quality of every digital experience. The ThousandEyes platform leverages data collected from an unmatched fleet of vantage points throughout the global Internet, from within data centres and VPCs and on end user devices to expose key dependencies that impact digital service delivery, empowering businesses to see, understand and improve how their customers and employees experience any digital website, application or service. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including 150+ of the Global 2000, 80+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies. For more information, visit: or follow us on Twitter at @ThousandEyes.ENDS