The PRWIRE Press Releases https:// 2019-06-17T02:04:16Z Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018 2019-06-17T02:04:16Z gartner-says-worldwide-customer-experience-and-relationship-management-software-market-grew-15-6-in-2018 SYDNEY, Australia, June 17, 2019 — Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2 billion in 2018, according to research from Gartner, Inc. CRM remains both the largest and the fastest growing enterprise application software category. Worldwide enterprise application software revenue totaled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion. CRM made up almost a quarter of that revenue. Approximately 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019, with agility and flexibility being big drivers, along with the requirement for remote and mobile users. “Cloud growth has dropped slightly in 2018 but remains strong at 20% and significantly above the overall growth rate of 15.6% for CRM,” said Julian Poulter, senior director analyst at Gartner. “As an early mover to the cloud, CRM software is probably seeing a gradual reduction in cloud growth rates due to high adoption.” The top five CRM software vendors accounted for more than 40% of the total market in 2018 (see Table 1). The top five vendors had very little change in ranking compared with 2017, although Microsoft climbed into fifth position, narrowly displacing Genesys. Table 1 CRM Software Spending by Vendor, Total Software Revenue Worldwide, 2018 (Millions of U.S. Dollars) Company 2018 Revenue 2018 Market Share (%) 2017 Revenue 2017 Market Share (%) Salesforce 9,420.5 19.5 7,648.1 18.3 SAP 4,012.2 8.3 3,474.4 8.3 Oracle 2,669.0 5.5 2,492.9 6.0 Adobe 2,454.8 5.1 2,017.2 4.8 Microsoft 1,302.0 2.7 1,132.1 2.7 Others 28,371.7 58.8 24,962.0 59.9 Total 48,230.2 100.0 41,726.7 100.0 Source: Gartner (June 2019) All subsegments of the CRM market grew by more than 13.7%, with marketing emerging as the fastest growing segment, increasing by 18.8% and representing more than 25% of the entire CRM market. Customer service and support retains its No. 1 position, contributing 35.7% of CRM market revenue. “To exploit the significant market opportunity, product managers in CRM application providers should double down on cloud deployments and consider adding functionality in the fast growing marketing segment,” said Mr. Poulter. Gartner clients can learn more in the report “Market Share: Customer Experience and Relationship Management, Worldwide, 2018.” Gartner Customer Experience & Technologies Summits Customer experience trends will be further discussed at the Gartner Customer Experience Summit 2019 taking place June 17-18 in Sydney. Follow news and updates from the event on Twitter at #GartnerCX. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Barracuda launches Firewall Insights, extends its leadership in Secure SD-WAN 2019-06-13T22:30:00Z barracuda-launches-firewall-insights-extends-its-leadership-in-secure-sd-wan-1 Sydney — 14 June 2019 – Barracuda, a leading provider of cloud-enabled security solutions, today announced the introduction of Barracuda Firewall Insights. Firewall Insights is an advanced security analytics platform that ingests, aggregates and analyses data automatically from any Barracuda CloudGen Firewall deployed in an organisation’s network, including public cloud deployments. To keep their organisations secure and connected, IT professionals need to continuously assess the effectiveness of their security measures and WAN performance. But with so much data coming from so many places in a variety of formats, this can be a time consuming, manual process. Barracuda Firewall Insights automates these challenging tasks. With Barracuda Firewall Insights, customers have access to: Actionable insights for the entire network — This includes dynamic availability information on SD-WAN connections, transport data, security, as well as web and network traffic details. Automated capabilities — Barracuda Firewall Insights help customers to schedule, gather, consolidate and analyse data produced by all Barracuda CloudGen Firewall appliances deployed in an organisation’s network, gaining valuable insight. Customisable reports — All reports are customisable for individual timeframes and can include all or just a subset of the deployed firewalls. “By automating the complex processes of consolidating and analysing the vast amount of data available across an extended WAN, Barracuda Firewall Insights helps IT administrators save time, while making it easy to keep their systems optimised and secure,” said Klaus Gheri, VP, Network Security, Barracuda. “We want to help customers streamline network management and security operations.” “Operating a dispersed wide area network with hundreds to thousands of next-generation firewalls requires a centralised reporting and analytics solution,” said Christian Ueblbacher, Head of Security Solutions, Kapsch BusinessCom AG. Barracuda Firewall Insights can be added to any CloudGen Firewall deployment option – hardware appliances, virtual appliances and cloud firewalls for Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Learn more about Barracuda Firewall Insights, now available for Barracuda CloudGen Firewall: https://www.barracuda.com/firewall-insights Resources Get information about Barracuda CloudGen Firewall: https://www.barracuda.com/products/cloudgenfirewall Read the blog post: http://cuda.co/35754 About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Gartner Reveals Seven Mistakes to Avoid in Blockchain Projects 2019-06-12T08:16:02Z gartner-reveals-seven-mistakes-to-avoid-in-blockchain-projects STAMFORD, Conn., June 12, 2019 — Interest in blockchain continues to be high, but there is still a significant gap between the hype and market reality. Only 11% of CIOs indicated they have deployed or are in short-term planning with blockchain, according to the Gartner, Inc. 2019 CIO Agenda Survey of more than 3,000 CIOs. This may be because the majority of projects fail to get beyond the initial experimentation phase. “Blockchain is currently sliding down toward the Trough of Disillusionment in Gartner’s latest ‘Hype Cycle for Emerging Technologies,’” said Adrian Leow, senior research director at Gartner. “The blockchain platforms and technologies market is still nascent and there is no industry consensus on key components such as product concept, feature set and core application requirements. We do not expect that there will be a single dominant platform within the next five years.” To successfully conduct a blockchain project, it is necessary to understand the root causes for failure. Gartner has identified the seven most common mistakes in blockchain projects and how to avoid them. No. 1: Misunderstanding or Misusing Blockchain Technology Gartner has found that the majority of blockchain projects are solely used for recording data on blockchain platforms via decentralised ledger technology (DLT), ignoring key features such as decentralised consensus, tokenisation or smart contracts. “DLT is a component of blockchain, not the whole blockchain. The fact that organisations are so infrequently using the complete set of blockchain features prompts the question of whether they even need blockchain,” Mr. Leong said. “It is fine to start with DLT, but the priority for CIOs should be to clarify the use cases for blockchain as a whole and move into projects that also utilise other blockchain components.” No. 2: Assuming the Technology Is Ready for Production Use The blockchain platform market is huge and largely composed of fragmented offerings that try to differentiate themselves in various ways. Some focus on confidentiality, some on tokenisation, others on universal computing. Most are too immature for large-scale production work that comes with the accompanying and requisite systems, security and network management services. However, this will change within the next few years. CIOs should monitor the evolving capabilities of blockchain platforms and align their blockchain project timeline accordingly. No. 3: Confusing a Protocol With a Business Solution Blockchain is a foundation-level technology that can be used in a variety of industries and scenarios, ranging from supply chain over management to medical information systems. It is not a complete application as it must also include features such as user interface, business logic, data persistence and interoperability mechanisms. “When it comes to blockchain, there is the implicit assumption that the foundation-level technology is not far removed from a complete application solution. This is not the case. It helps to view blockchain as a protocol to perform a certain task within a full application. No one would assume a protocol can be the sole base for a whole e-commerce system or a social network,” Mr. Leong added. No. 4: Viewing Blockchain Purely as a Database or Storage Mechanism Blockchain technology was designed to provide an authoritative, immutable, trusted record of events arising out of a dynamic collection of untrusted parties. This design model comes at the price of database management capabilities. In its current form, blockchain technology does not implement the full “create, read update, delete” model that is found in conventional database management technology. Instead, only “create” and “read” are supported. “CIOs should assess the data management requirement of their blockchain project. A conventional data management solution might be the better option in some cases,” Mr. Leong said. No. 5: Assuming That Interoperability Standards Exist While some vendors of blockchain technology platforms talk about interoperability with other blockchains, it is difficult to envision interoperability when most platforms and their underlying protocols are still being designed or developed. Organisations should view vendor discussions regarding interoperability as a marketing strategy. It is supposed to benefit the supplier’s competitive standing but will not necessarily deliver benefits to the end-user organisation. “Never select a blockchain platform with the expectation that it will interoperate with next year’s technology from a different vendor,” said Mr. Leong. No. 6: Assuming Smart Contract Technology Is a Solved Problem Smart contracts are perhaps the most powerful aspect of blockchain-enabling technologies. They add dynamic behavior to transactions. Conceptually, smart contracts can be understood as stored procedures that are associated with specific transaction records. But unlike a stored procedure in a centralised system, smart contracts are executed by all nodes in the peer-to-peer network, resulting in challenges in scalability and manageability that haven’t been fully addressed yet. Smart contract technology will still undergo significant changes. CIOs should not plan for full adoption yet but run small experiments first. This area of blockchain will continue to mature over the next two or three years. No. 7: Ignoring Governance Issues While governance issues in private or permissioned blockchains will usually be handled by the owner of the blockchain, the situation is different with public blockchains. “Governance in public blockchains such as Ethereum and Bitcoin is mostly aimed at technical issues. Human behaviors or motivation are rarely addressed. CIOs must be aware of the risk that blockchain governance issues might pose for the success of their project. Especially larger organisations should think about joining or forming consortia to help define governance models for the public blockchain,” Mr. Leong concludes. Gartner clients can learn more in “Common Mistakes to Avoid in Enterprise Blockchain Projects.” This research is part of the Gartner Featured Insight research collection “Blockchain Unraveled: Determining Its Suitability for Your Organisation.” This research explains when blockchain makes sense and the critical factors to consider to capture this new business value. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Australian MyBudget Customer Service Hero Recognised Globally 2019-06-12T04:47:48Z australian-mybudget-customer-service-hero-recognised-globally Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, has awarded the prestigious grand prize of their dedicated global CX Hero program to an Australian customer service agent. In recognition and appreciation of the work customer service agents do, Genesys created CX Heroes, to celebrate true stories of customer service agents going above and beyond the call of duty. The program aims to create a movement to appreciate the unsung heroes who ensure their customers receive premium service. Award entries were received from around the globe, with Genesys applying stringent judging criteria to submissions. One of the core metrics judges considered was the applicant’s ability to deliver impactful customer service. Of the global finalists, Australian customer service representative, Nicole Martin from MyBudget, was awarded the title, CX Hero of the Year. Nicole was presented with her award on a global stage in front of nearly 2,500 customer experience leaders. Ms Martin earned the title for her commitment and dedication to her customers, as demonstrated by going above and beyond the call of duty during Christmas. On the last business day before Christmas, Ms Martin answered a frantic call from a customer trying to get gifts delivered in time for the holiday. She was able to improvise a solution and worked tirelessly across multiple stakeholder groups to save the customer’s family Christmas from being torn apart. "I am thrilled to be recognised as the CX Hero of the Year. I really enjoy helping people, and that gives me great job satisfaction” said Nicole Martin, Customer Service Representative, MyBudget. You can read the full story here. -ends- Image: From left to right: Nate Bennett (Senior Product Marketing Manager, Genesys); Rebecca Pulbrook (National Client Success Leader, MyBudet); Nicole Martin (Customer Service Representative, MyBudget) About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Australia and New Zealand Shine in Global Customer Innovation Awards 2019-06-12T01:43:56Z australia-and-new-zealand-shine-in-global-customer-innovation-awards Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centreer solutions, recognised leading Australian and New Zealand (ANZ) companies including Homecare Medical, Tokio Marine Australasia, MyBudget, O’Brien Glass, Teacher’s Mutual Bank and more during its 14th annual Customer Innovation Awards. Winners were announced on the opening day of Xperience 19, in Denver, Colorado. The Genesys Customer Innovation awards celebrate companies from around the world for using innovative approaches and technologies, such as the cloud and artificial intelligence, to drive business performance and deliver great customer experiences. The finalists were evaluated by a panel of judges, comprised of respected industry analysts from IDC, McGee-Smith Analytics and Ovum, as well as past Customer Innovation Award winners, including Bradesco, Harambee and QuinStreet. Organisations from ANZ were strongly represented, accounting for more than 25% of the global finalists. Top Australian and New Zealand honorees include: Homecare Medical — Winner of The CX Game Changer (Making a difference with CX technology) The New Zealand social enterprise achieved greater scalability by adding digital telehealth support channels, resulting in a 92% increase in annual interactions across voice, web chat, email, SMS and social media. Tokio Marine Management Australasia — Winner of The CX Team Player (Team productivity) The multinational insurer has improved agent schedule adherence by 30% by deploying workforce management since moving its contact centre to the cloud. MyBudget – Finalist of The CX Game Changer O’Brien Glass – Finalist in CX Visionary & CX Mover Teacher’s Mutual Bank – Finalist in CX Team Player Fair Work Ombudsman – Finalist in CX Visionary With submissions spanning the globe and tough international competition, the Australian and New Zealand companies were strongly represented, indicative of the high level of innovation and technology adoption in the region. Gwilym Funnel, Vice President of Sales and Managing Director for Genesys in Australia and New Zealand said, “Our Australian and New Zealand companies deserve to be applauded for their intelligent, targeted engagement strategies, and creative use of Genesys platforms. The adoption of advanced technology in this region has always been strong, and I’m thrilled to see this forward-thinking approach to the customer experience recognised globally.” “A highlight of each year is recognising our brilliant customers for their innovation and relentless focus on delivering the world’s best experiences,” said Merijn te Booij, Chief Marketing Officer, Genesys. “On behalf of everyone at Genesys, congratulations to all of the finalists and winners – and keep making every moment count.” Remote Engines for Talend Cloud Now Available in the Microsoft Azure Marketplace 2019-06-12T00:49:30Z remote-engines-for-talend-cloud-now-available-in-the-microsoft-azure-marketplace REDWOOD CITY, Calif. – June 11, 2019 - Talend (NASDAQ: TLND), a global leader in cloud data integration and data integrity, announced today the availability of its Remote Engines for Talend Cloud in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure, in all regions. With Remote Engines, companies can run integration tasks securely across cloud and on-premise environments with only a few clicks from an Azure account. "Microsoft Azure Marketplace lets global customers discover, try, and deploy software solutions that are certified and optimised to run on Azure," said Sajan Parihar, director of Microsoft Azure Platform at Microsoft. "Azure Marketplace helps solutions like Remote Engines for Talend Cloud reach more customers and markets." Trusted data with Remote Engines for Talend Cloud Talend Cloud is a unified, comprehensive, and highly scalable integration platform-as-a-service (iPaaS) that enables customers to collect, govern, transform, and share data. Within a single interface, companies can use big data integration, data preparation, API services, and data stewardship applications to provide trusted and governed data across the organisation. With Remote Engines for Talend Cloud, companies can securely run integration tasks natively from cloud-to-cloud, on-premise to cloud, or cloud to on-premise completely within the customer’s environment to enhance performance and security. Additional features include the ability to: Collect, govern, transform, and share data with ease and speed for Azure Data Lake and data warehouse projects Lower latency connectivity to local Azure resources such as Azure SQL Data Warehouse, Blob Storage, and Azure Data Lake Storage Process data and deliver analytics quickly and securely in an organization’s own environments Deploy the remote engine via Azure Marketplace in any region with only a few clicks and scale it up and down on-demand as require. “Talend is pleased to offer support for hybrid use cases, which can scale up or down on demand for Azure customers,” said Mike Pickett, SVP of Business Development and Ecosystem at Talend. “Whether a company is looking to build a trusted data lake or modernise a data warehouse, the new Remote Engines for Azure provides the flexibility to make it possible to integrate data across all environments.” Companies across all industries choose Talend Cloud for cloud data lake and cloud data warehouse projects because it offers more than 900 connectors and components, built-in data quality, native support for the latest big data and cloud technologies, and software development lifecycle (SDLC) support for enterprises – all at a predictable price. The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use. Customers can find the Remote Engines for Talend Cloud on Azure Marketplace here: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/talend.talendremoteengine and begin using these features today. Like this story? Tweet this: @Talend announces its Remote Engines for Talend #Cloud are now available on @Azure marketplace. About Talend Talend (Nasdaq: TLND), a leader in cloud data integration and data integrity, enables companies to transform by delivering trusted data at the speed of business. Talend Data Fabric offers a single suite of apps that shortens the time to trusted data by solving some of the most complex aspects of the data value chain. Users can collect data across systems, govern it to ensure proper use, transform it to new formats and improve quality, and share it with internal and external stakeholders. Over 3,000 global enterprise customers choose Talend to rely on trusted data to make business decisions with confidence. Talend has been recognised as a leader in its field by leading analyst firms and industry publications including Forbes, InfoWorld and SD Times. For more information, please visit www.talend.com and follow us on Twitter: @Talend. ENDS Game Changing social enterprise making a difference with CX technology 2019-06-12T00:16:39Z game-changing-social-enterprise-making-a-difference-with-cx-technology Winners of the 14th annual Genesys Customer Innovation Awards were announced at Xperience19 in Denver, Colorado on Monday, with New Zealand based Homecare Medical acknowledged for their extraordinary community service, critical agility, and unique use of the Genesys Customer Experience platform. Honoured as the 2019 CX Game Changer (Making a difference with CX technology) Homecare Medical achieved greater population reach for its digitally delivered health and mental health services by adding digital telehealth support channels, resulting in a 92% increase in annual contacts across voice, web chat, email, SMS and social media. During the qualifying 2018 period, Homecare Medical: Had an average of 2,218 contacts a day from nearly 577,000 users Helped 26,847 people start their quit smoking journey Nurses provided health advice to 413,927 people Poisons Officers helped 22,553 people Mental health teams supported 69,431 people Emergency triage nurses aided 39,200 people - keeping hospitals and ambulances available for emergencies All while 74% of calls were answered in 20 seconds, 83% of calls in 60 seconds and 92% of calls within 3 minutes. As a social enterprise providing centralised, critical, time-sensitive and complex health services to members of the community, the panel of international judges of the Genesys Customer Innovation Awards were impressed with Homecare Medical’s bespoke use of the Genesys platform: seen in this unique, full channel and rapid growth formation for the first time in New Zealand. Andrew Slater, CEO, Homecare Medical and the driving force behind the rapid expansion, was onsite to receive the award. Leading a team of 30 who set up the integrated national telehealth service in just 15 weeks -which now has more than 400 staff based in four contact centres across the country - Mr Slater’s commitment to exceptional care never wavered. “Providing assistance to a diverse range of community sectors including at risk individuals, and running 30 digital help channels covering critical services such as general health mental heath, addictions, poisons, sexual trauma, crisis services, and after-hours GP support, means we need to connect to people when they are most in need of help or support, and however they need us. Genesys enables us to do to that,” said Mr Slater. The use of Genesys technology was highlighted with Homecare Medical’s remarkable response to the recent Christchurch terror attacks. Their unwavering commitment to Game Changing CX included delivering over 16,000 psychosocial sessions in the immediate aftermath of the devastating tragedy, truly representing an organisation making a difference with CX technology. -ENDS- Media Opportunities Limited interview opportunities are available with Andrew Slater, CEO, Homecare Medical. Andrew can provide powerful insight into how the Homecare Medial contact team were able to support the community after the tragic terror attack in Christchurch, their innovative use of the Genesys PureConnect platform, and providing agile, rapid deployment of integrated omnichannel telehealth solutions in New Zealand. Image: Andrew Slater, CEO, Homecare Ian McLean, NZ Country Manager, Genesys is also available for commentary Please contact Zadro for further information or to request an interview. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Ping Identity Simplifies and Strengthens Customer Data Protection 2019-06-11T22:33:37Z ping-identity-simplifies-and-strengthens-customer-data-protection DENVER — June 11, 2019 — Ping Identity, the leader in Identity Defined Security, today announced updates to its data governance solution, PingDataGovernance, to better manage data security and privacy requirements for APIs and user profiles. Today’s enterprises manage many different APIs on average, meaning sensitive consumer data like banking information and healthcare records are increasingly vulnerable. This rapid growth of APIs and third-party API traffic necessitates fine-grained data protection. These latest enhancements help enterprises build consumer trust and enable seamless and secure experiences for their customers. What’s New in PingDataGovernance? The updates to PingDataGovernance, which are generally available this month, address these needs with two significant changes. The first is customer data protection in APIs as part of an advanced API security program. The second is a drag and drop graphical user interface (GUI), allowing business users to collaboratively author and test policies with a visual policy tree. With this additional functionality, customers can address several organisational challenges, including: Conflicting Forces: Often times, enterprises can experience conflicting forces among the stakeholders contributing to the complexity of securing consumer data. Data privacy regulations, users themselves and various business units within an organisation all have different requirements for accessing and protecting data. With the new GUI, PingDataGovernance accounts for these forces by providing an externalised authorisation platform for gathering and reconciling independent policy requirements to help ensure every party is satisfied and data is secure. Empowerment of Stakeholders: Ping Identity understands developers don’t want sole responsibility for security, which is why this latest update eliminates the burden of database administrators and API developers to gather and reconcile policy requirements. With the new GUI, policy authors are able to visually test policy decisions based on dynamic inputs, using any number of attributes, including real-time risk scores, data source lookups, and more. Fine-Grained Policy Control: With consumer data security in mind, PingDataGovernance gives enterprises centralised, fine-grained control over who has access to all user-related data. While this control has always applied to data within user profiles, it now extends to access and filter data in APIs—providing a new layer of governance. Users can now securely expose data to delegated individuals, define what specific data others can view and edit, and filter and remove unauthorised data. “We have been using PingDataGovernance for some time now and we're eager to begin using the new graphical user interface for collaborative visibility and drag and drop policy administration,” said Mike Mayfield, Head of Directory at the Open Banking Implementation Entity (OBIE) of the UK. Learn more about PingDataGovernance (https://www.pingidentity.com/en/resources/client-library/data-sheets/3198-pingdatagovernance-data-sheet.html) and the Ping Intelligent Identity™ platform at: http://www.pingidentity.com About Ping Identity Ping Identity envisions a digital world powered by intelligent identity. We help enterprises achieve Zero Trust identity-defined security and more personalised, streamlined user experiences. The Ping Intelligent Identity™ platform provides customers, employees and partners with access to cloud, mobile, SaaS and on-premises applications and APIs, while also managing identity and profile data at scale. Over half of the Fortune 100 choose us for our identity expertise, open standards leadership, and partnership with companies including Microsoft, Amazon and Google. We provide flexible options to extend hybrid IT environments and accelerate digital business initiatives with multi-factor authentication, single sign-on, access management, intelligent API security, directory and data governance capabilities. Visit www.pingidentity.com. ### Ping Identity Contacts Ping Identity Corporation Follow Us on Twitter: @PingIdentity Join our LinkedIn Group: Ping Identity: https://www.linkedin.com/company/ping-identity Subscribe to our YouTube Channel: PingIdentityTV: https://www.youtube.com/user/PingIdentityTV Like Us on Facebook: PingIdentityPage: https://www.facebook.com/pingidentitypage ENDS New Zealand company recognised for changing the game, and changing lives 2019-06-11T03:26:05Z new-zealand-company-recognised-for-changing-the-game-and-changing-lives Winners of the 14th annual Genesys Customer Innovation Awards were announced at Xperience19 in Denver, Colorado last night, with New Zealand based Homecare Medical acknowledged for their extraordinary community service, critical agility, and unique use of the Genesys Customer Experience platform. Honoured as the 2019 CX Game Changer (Making a difference with CX technology) Homecare Medical achieved greater population reach for its digitally delivered health and mental health services by adding digital telehealth support channels, resulting in a 92% increase in annual contacts across voice, web chat, email, SMS and social media. During the qualifying 2018 period, Homecare Medical: Had an average of 2,218 contacts a day from nearly 577,000 users Helped 26,847 people start their quit smoking journey Nurses provided health advice to 413,927 people Poisons Officers helped 22,553 people Mental health teams supported 69,431 people Emergency triage nurses aided 39,200 people - keeping hospitals and ambulances available for emergencies All while 74% of calls were answered in 20 seconds, 83% of calls in 60 seconds and 92% of calls within 3 minutes. As a social enterprise providing centralised, critical, time-sensitive and complex health services to members of the community, the panel of international judges of the Genesys Customer Innovation Awards were impressed with Homecare Medical’s bespoke use of the Genesys platform: seen in this unique, full channel and rapid growth formation for the first time in New Zealand. Andrew Slater, CEO, Homecare Medical and the driving force behind the rapid expansion, was onsite to receive the award. Leading a team of 30 who set up the integrated national telehealth service in just 15 weeks -which now has more than 400 staff based in four contact centres across the country - Mr Slater’s commitment to exceptional care never wavered. “Providing assistance to a diverse range of community sectors including at risk individuals, and running 30 digital help channels covering critical services such as general health, mental health, addictions, poisons, sexual trauma, crisis services, and after-hours GP support, means we need to connect to people when they are most in need of help or support, and however they need us. Genesys enables us to do that,” said Mr Slater. The use of Genesys technology was highlighted with Homecare Medical’s remarkable response to the recent Christchurch terror attacks. Their unwavering commitment to Game Changing CX included delivering over 16,000 psychosocial sessions in the immediate aftermath of the devastating tragedy, truly representing an organisation making a difference with CX technology. -ENDS- Media Opportunities Limited interview opportunities are available with Andrew Slater, CEO, Homecare Medical. Andrew can provide powerful insight into how the Homecare Medial contact team were able to support the community after the tragic terror attack in Christchurch, their innovative use of the Genesys PureConnect platform, and providing agile, rapid deployment of integrated omnichannel telehealth solutions in New Zealand. Image: Andrew Slater, CEO, Homecare Ian McLean, NZ Country Manager, Genesys is also available for commentary Please contact Zadro for further information or to request an interview. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Felix’s Enterprise Procurement Platform Wins Queensland iAward 2019-06-11T01:42:50Z felixs-enterprise-procurement-platform-wins-queensland-iaward Brisbane, 11 June 2019 – Cloud-based Australian Enterprise Procurement Platform, Felix, has won a highly prestigious Merit Award for Business Service Markets at the Queensland Australian Information Industry Association (AIIA) State iAwards. Announced at a gala dinner event in Brisbane last week, the AIIA iAwards are the nation’s leading awards program that helps to recognise, celebrate and elevate Australian digital innovation. Felix is an integrated Vendor Management System and Sourcing platform, giving customers an end-to-end solution to manage supply chain risk and drive value creation during the procurement phase of the project lifecycle. Against an industry backdrop of intensifying competition, pressuring margins and increasing compliance requirements, Felix allows customers to implement technology-enabled, sustainable process governance as the industry scales during an unprecedented infrastructure boom. Felix has been garnering significant traction with leading industry names, landing flagship enterprise contracts, as well as being implemented on a growing number of Australia’s major infrastructure projects, such as the West Gate Tunnel Project for example. An evolving legislative landscape, such as the recent Modern Slavery Act, Indigenous Procurement Policy, and Local Content schemes are driving construction businesses towards leveraging technology that provides them with trackability and traceability on sustainable procurement targets, while creating efficiencies that contribute towards the bottom line result. Dan Wilson, General Manager at Felix, said, “Australia is undergoing an unprecedented infrastructure boom, and the need for smart technology that allows organisations to scale effectively while mitigating increasing risk exposure is paramount. Felix has been purpose-built to meet the exacting needs of the construction industry both in Australia and overseas.” “We are thrilled that Felix has been recognised with an iAward in 2019. This is testament to our ongoing investment in platform development, focus on customer needs, and the skills and talent of our team. Our customer-centric relationship approach has helped Felix quickly establish itself as a platform of choice in construction and related industries, and we now look forward to ongoing success in the years ahead, partnering with customers to deliver business value through procurement transformation.” AIIA CEO, Ron Gauci, said, “Each year the AIIA iAwards shine a light on the exceptional achievements of those at the forefront of Australian innovation, and the projects shaping our modern economy. We're proud to celebrate and provide recognition, encouragement and a national platform for people seeking to bring an idea to life, enabled or supported by technology. Whether they're in start-ups, the public sector, community services, school, academia, or private enterprise – small and large – the work of the finalists is an inspiration to us all." - ENDS - About Felix Felix is a cloud-based, modular procurement platform that makes it easy for organisations of all sizes to automate and centralise their Vendor Relationship Management and Source-to-Contract (S2C) activities. Teams use Felix to drive time and cost savings while building stronger, more compliant relationships between procurement, project delivery teams, and vendors. From construction to asset maintenance, Felix empowers you to mitigate risks and make informed decisions across your project or portfolio with real-time vendor data. Fair Go Finance partners with Australia’s leading rental property website 2019-06-11T00:00:00Z fair-go-finance-partners-with-australias-leading-rental-property-website Fair Go Finance has partnered with rent.com.au (ASX: RNT) to develop and fund convenient financial products aimed at more than 600,000 renters who visit RENT’s App and website each month. The agreement means renters will be able to access increased features and flexibility when sourcing their next rental bond via RENT’s RentBond, which allows them to fund a bond for their new property while their previous bond is still held in their old property. Fair Go will provide financial technology to facilitate the expansion of RentBond’s features to take the product to the next level in terms of convenience and attractiveness. Paul Walshe, CEO, Fair Go Finance said the partnership shows how modern and convenient fintech services can be strategically aligned with fast-growing and disruptive industries, like the rental property market, to improve customer experience. “The work completed so far with RENT demonstrates the potential growth into the rental property industry. This relationship will allow us to deliver better customer experiences for renters and help RENT shape the rental property sector in the future,” said Mr Walshe. Customers of RentBond will see new and expanded features, including: Loan amount: now up to $10,000. This allows a renter to finance not only the 4-week rental bond but also the 2-week rent deposit. Loan purpose: in addition to the bond and rent deposit, the loan can now also be used to fund the purchase of furniture/whitegoods or pay for moving costs, with payment either to the agent or direct to the renter as required. Loan duration: between 3 and 36 months (previously capped at 6 months) which provides more options to match the repayment period to the lease cycle. Greg Bader, CEO, RENT said there have been significant changes in the financial products market with new and convenient solutions being demanded by millennial consumers. “We have continued to evolve our products based on the needs of our renters and we are delighted to partner with Fair Go to allow us to expand the product further. “They are a genuine leader in the provision of financial services and, like us, have customer service as a way of life, not a department,” said Mr Bader. Fair Go Finance continues to develop fintech solutions to be incorporated strategically into new markets across Australia. For more information on Fair Go Finance, visit: www.fairgofinance.com.au - ENDS - For media enquiries please contact: Zadro Agency Debbie Bradley, Group Account Director | 0420 761 189 | debbie@zadroagency.com.au Jessica McLean, Senior Account Manager | 02 9212 7867 | jessica@zadroagency.com.au Interviews with Paul Walshe, CEO, Fair Go Finance are welcomed upon request Notes to Editors: Images: Paul Walshe, CEO, Fair Go Finance Greg Bader, CEO, rent.com.au About Fair Go Finance: Fair Go Finance was born out of a simple vision – to be there for those who couldn’t get a fair go from other loan providers – those looking for someone who would genuinely listen and do their very best to help them go forward. Fair Go Finance isn’t your typical, online, small loan company – we’re a passionate, caring culture dedicated to helping our customers get much more than just a competitive short-term loan. Our real passion is partnering with our customers on the journey to greater credit worthiness and ever-increasing financial opportunity. Our partnership with other funders who share our ‘fair go’ philosophy enables us to offer ways to go forward that uniquely recognise individual circumstances and personal needs. For more information about Fair Go Finance, visit www.fairgofinance.com.au About rent.com.au: Focusing exclusively on the rental market for the growing number of renters in Australia (approximately 7 million), Rent.com.au’s mission is to deliver excellent services for renters and all marketers of rental properties. As increasing numbers of Australians choose renting as a conscious lifestyle and investment choice, Rent.com.au is set to become the home for renters with the widest possible choice of homes in one convenient location. Finding your next home with Australia’s no 1 site dedicated to rental properties has never been easier. Rent.com.au is here to help make the renting journey simpler – no matter which stage you’re at. With access to thousands of listings of every kind across Australia, as well as tools and resources you won’t find elsewhere, you’ll be ready to move in no time. If you’re looking for a better way to advertise your rental property, Rent.com.au can help you find the right tenant quickly and effectively. Advertising on rent.com.au is fast and easy, with tools provided to make self-managing your property simple. Rent.com.au also offers several exclusive and industry-first products and tools including Renter Resume, RentBond, RentConnect, RentCheck, Rent.com.au Contents Insurance, RentPay, RentReports and more, created to simplify the renting process for renters, landlords and agents. Rent.com.au is focused on presenting renters in the best possible fashion to maximise their chances of application success, presenting properties with additional, relevant information and automating processes to remove the need for paperwork. Visit www.rent.com.au today. Silver Peak and NSC Announce Global Partnership; Unity EdgeConnect SD-WAN Edge Platform to Underpin New Managed SD-WAN Services 2019-06-05T22:30:00Z silver-peak-and-nsc-announce-global-partnership-unity-edgeconnect-sd-wan-edge-platform-to-underpin-new-managed-sd-wan-services Sydney, 6 June 2019 – Silver Peak®, the global SD-WAN leader, delivering the transformational promise of the cloud with a self-driving wide area network™, today announced a new partnership with NSC, expanding its global IT services portfolio with new managed SD-WAN services powered by the business-driven Unity EdgeConnect™ SD-WAN edge platform. NSC now serves as a single source provider, offering professional SD-WAN deployment services, white-label managed SD-WAN services to tier one and multi-national service providers, as well as turnkey managed SD-WAN services to new and existing enterprise clients. NSC is uniquely positioned to deliver the highest quality of service to a rapidly expanding base of global clients. The new Silver Peak-based managed SD-WAN services are available immediately to NSC enterprise and service provider clients and partners in 180 countries around the world. Enterprise clients benefit from unrivaled service agility with turnkey managed SD-WAN services powered by the business-driven EdgeConnect platform deployed as a single virtual network function (VNF) running on multi-purpose universal CPE devices deployed at sites across their networks. Service providers can now offer metered white-label managed SD-WAN services to enterprise clients with the same deployment model agility and flexibility. “By partnering with Silver Peak, we can expand our global SD-WAN deployment services practice, offer a white-label managed SD-WAN service to our service provider clients and offer new and existing enterprise clients turnkey managed SD-WAN services,” said Sascha Groeger, chief commercial officer for NSC. “For service provider clients, this means they can fast-track managed SD-WAN service offerings to accelerate new revenue opportunities. And for enterprise clients, this means they can quickly transition to SD-WAN and accelerate cloud and digital transformation initiatives to achieve greater business agility and productivity. We’re excited to partner with Silver Peak to bring the power of EdgeConnect to our clients around the world.” NSC all-inclusive managed SD-WAN services encompass: Pre-sales, advisory and consulting Procurement, hardware and software, purchase or lease Staging and provisioning, device and circuit testing and management Deployment, install, turn-up, test and lifecycle management 24x7x365 monitoring and break-fix, capacity analysis and reporting Network and application performance monitoring, management and reporting Expedited moves, adds, changes and deletes (MACD) Business-driven SD-WAN edge platform The Silver Peak EdgeConnect SD-WAN platform simplifies and consolidates the network edge, offering: Unified SD-WAN, security, routing and WAN optimisation Centralised orchestration and management Granular application visibility and control Freedom to employ any combination of WAN transport Flexible deployment models, hardware, software and cloud “Our partnership with NSC brings together a powerful combination of flexible, tailored IT services with the industry’s only business-driven SD-WAN edge platform, effectively raising the bar on service agility and flexibility for our mutual enterprise and service provider customers around the world,” said Michael O’Brien, vice president of partner sales for Silver Peak. “NSC can now accelerate post sale SD-WAN deployments with its partners, deliver turnkey white-label managed SD-WAN services to its service provider clients and offer new and existing enterprise clients turnkey managed SD-WAN services. Together with NSC, we are radically simplifying the way wide area networks are built and managed.” About NSC NSC is a leading global professional services and managed resourcing provider of information and communication technology, partnering with world-class organisations to deliver unrivalled agility and service excellence. NSC operates in 180+ countries with a network of 4,500+ Partner Resources. Combining more than 20 years of managed network experience with technology from leading SD-WAN providers, NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more at nsc.com About Silver Peak Silver Peak, the global SD-WAN leader, delivers the transformational promise of the cloud with a business-first networking model. The Unity EdgeConnect™ self-driving wide area network platform liberates enterprises from conventional WAN approaches to transform the network from a constraint to a business accelerant. Thousands of globally distributed enterprises have deployed Silver Peak WAN solutions across 100 countries. Learn more at silver-peak.com. Ping Identity Releases Capabilities Framework for Zero Trust Deployments 2019-06-05T20:43:28Z ping-identity-releases-capabilities-framework-for-zero-trust-deployments DENVER — June 5, 2019 — Ping Identity, the leader in Identity Defined Security, today announced its capabilities framework and practical guidance for adopting a Zero Trust security strategy. This framework provides reliable direction to companies in any stage of the Zero Trust maturity process to help enable a broad range of use cases and technology integrations. It also includes innovative ways to support secure access to anything, by anyone, from anywhere on any device. A Zero Trust Framework Designed for the Enterprise The Ping Identity model provides numerous starting points for architecting Zero Trust security within the realms of strong authentication, endpoint security, network security, workload security, data security and transaction security. In addition, Ping offers guidance ranging from advising security leaders on the transition process to Zero Trust, to providing security practitioners paths to configure key Zero Trust elements, starting with strong identification and authentication. In fact, Ping has established multiple partnerships to support its Zero Trust framework and continues to develop this network of technology partners to serve the security needs of enterprise digital transformation projects, such as multi-cloud deployments, secure partner access and API first initiatives. Some of the companies that Ping Identity has partnered with to establish Zero Trust include ID DataWeb, iovation, a TransUnion company, and MobileIron: “Zero Trust is all about verifying that your users are who they say they are – both upfront, and on an ongoing basis,” says Matt Cochran, VP of product & operations for ID DataWeb. “The key to adoption is taking an approach that does not sacrifice user experience by finding the right balance of strong upfront identity verification, passive environmental risk analysis and adaptive MFA challenges. Ping Identity and ID DataWeb’s combined solution allows companies to establish a strong Zero Trust foundation on top of their existing identity investments, which is key for success.” When done right, Zero Trust security can minimise both risk and friction for good customers, and that’s just what the partnership between Ping Identity and iovation accomplishes,” said Jon Karl, EVP of corporate development and co-founder at iovation. “Our joint customers have the ability to leverage thousands of attributes to accurately recognize devices and assess their trustworthiness while also watching for mismatches and high-risk activity from specific time zones, regions and IP addresses.” “Our partnership with Ping Identity allows us to augment the single-sign on experience in a mobile-friendly way that brings Zero Trust security to all devices,” said Brian Foster, SVP of product management, MobileIron. “This mitigates the risk of corporate resources being accessed from mobile and desktop devices and ensures that all devices, applications, users and networks meet compliance requirements through zero trust principles New Zero Trust Webinars and Recordings Available The company recognises that organizations embarking on digital transformation initiatives are in various stages of Zero Trust maturity. This means providing different types of secure access, each of which has a distinct set of security requirements. To learn more about the Ping Identity Zero Trust framework, listen in to several upcoming webinars and recordings: The recording of “How to Broaden Enterprise Security with Zero Trust Access” (https://www.pingidentity.com/en/resources/client-library/webinar-replays/2019/broaden-enterprise-security-zero-trust-access.html) ” shares how Zero Trust adoption can benefit security and business leaders, while providing an overview of common challenges and where to get started on a Zero Trust journey. The recording of “Zero Trust and Building Identity for an Open Perimeter at Netflix” (https://www.pingidentity.com/en/resources/client-library/webinar-replays/2019/zero-trust-building-identity-open-perimeter-netflix.html) provides a concrete example and discussion of how a cloud-first company has applied principles from the Ping Identity Zero Trust model toward making identity the new security perimeter. The recording of “How to Architect API Security for Zero Trust” (https://www.pingidentity.com/en/resources/client-library/webinars/2019/architect-api-security-zero-trust.html) offers deep guidance on common API vulnerabilities and ways a Zero Trust approach can fill the gaps. The June 11 webinar “CIAM Assessments, Blueprints and Roadmaps for Zero Trust Security” (https://4.pingidentity.com/WB-2019.6.11.ZeroTrustIDMWorks_lpWebinarRegistration.html?) will explore the role of identity in Zero Trust deployments and how an assessment can help enterprises understand which capabilities are required to enable secure employee, partner and customer access. Read more about Ping Identity’s approach to Zero Trust (https://www.pingidentity.com/en/company/blog/posts/2019/what-is-zero-trust.html), designed to address ways in which organisations can embark on digital transformation initiatives without putting themselves at risk. About Ping Identity Ping Identity envisions a digital world powered by intelligent identity. We help enterprises achieve Zero Trust identity-defined security and more personalized, streamlined user experiences. The Ping Intelligent Identity Platform provides customers, employees and partners with access to cloud, mobile, SaaS and on-premises applications and APIs, while also managing identity and profile data at scale. Over half of the Fortune 100 choose us for our identity expertise, open standards leadership, and partnership with companies including Microsoft, Amazon and Google. We provide flexible options to extend hybrid IT environments and accelerate digital business initiatives with multi-factor authentication, single sign-on, access management, intelligent API security, directory and data governance capabilities. Visit www.pingidentity.com. ### Ping Identity Contacts Ping Identity Corporation Follow Us on Twitter: @PingIdentity Join our LinkedIn Group: https://www.linkedin.com/company/ping-identity Subscribe to our YouTube Channel: PingIdentityTV: https://www.youtube.com/user/PingIdentityTV Like Us on Facebook: PingIdentity Page:https://www.facebook.com/pingidentitypage ENDS Quantium Consolidates Backup on a Single, Unified Data Management Solution With Cohesity and Cisco 2019-06-05T20:19:08Z quantium-consolidates-backup-on-a-single-unified-data-management-solution-with-cohesity-and-cisco Sydney – June 6, 2019 - Cohesity today announced that Quantium, a leading data science and AI firm, has deployed Cohesity DataProtect to back up Quantium’s data, including workloads on SQL databases, network file shares, and all internal production systems. As data is core to its business, managing and protecting big data is a critical requirement for Quantium’s IT team. Quantium recognised the industry was moving away from servers with heavy storage and compute to hyperconverged data management solutions. It had outgrown its Unitrends solution for backups, and recurring issues were affecting performance and impacting disaster recovery efforts. As Quantium is dedicated to harnessing data to power breakthrough possibilities, the IT team realised it needed a more modern solution and reached out to its reseller, Katana1, and Cohesity to implement a proof of concept. After implementation, Quantium was able to consolidate numerous backup targets including NAS, direct-attached storage, primary SAN, and an NTFS file server into a single, unified data management solution on Cohesity DataPlatform. Through this software-defined platform, Quantium realised tremendous operational efficiency across the entire environment. Additionally, Quantium was able to leverage its existing relationship with Cisco and run Cohesity software on certified Cisco UCS servers. Quantium trusts Cisco UCS as an agile platform that allows dynamic provisioning for a broad set of applications. With a joint Cohesity-Cisco solution, the company has freed up 80 percent of the time IT staff previously spent managing backup and recovery -- empowering them to focus on other critical areas of the business. Additionally, with Cohesity’s unique global deduplication across workloads and advanced compression, Quantium is seeing 20x data reduction -- an impressive level of space efficiency for optimal cost. “Cohesity has exceeded our expectations and delivered faultless backup and recovery for Quantium,” said Craig Taylor, IT director, Quantium. “Cohesity delivers a simplified and modern approach to data management that is easy-to-deploy, provides new levels of efficiencies, and is optimised to run on Cisco UCS, all of which are having a positive impact on our business. The joint solution is also enabling our IT teams to spend less time on backups and more time focusing on driving business value.” Additional benefits Quantium has experienced with Cohesity on Cisco UCS include: Simplified management with a single, unified solution Time savings of almost 50 percent for data recovery 20x data reduction through global deduplication A clear path to future expansion, including native cloud integration, and hosting NFS and SMB file shares Compute and data management consolidation on proven Cisco UCS infrastructure To learn more, check out the case study, “Quantium Selects Cisco and Cohesity for Enterprise Data Management with Impressive Space Efficiency,” visit: https://www.cohesity.com/customers/quantium/ on Cohesity’s website. About Cohesity Cohesity makes your data work for you by consolidating secondary storage silos onto a hyperconverged, web-scale data platform that spans both private and public clouds. Enterprise customers begin by radically streamlining their backup and data protection, then converge file and object services, test/dev instances, and analytic functions to provide a global data store. Cohesity counts many Global 1000 companies and federal agencies among its rapidly growing customer base and was named to Forbes’ “Next Billion-Dollar Startups 2017,” LinkedIn’s “Startups: The 50 Industry Disruptors You Need to Know Now,” and CRN’s “2017 Emerging Vendors in Storage” lists. For more information, visit our website: https://www.cohesity.com and blog: https://www.cohesity.com/blog, follow us on Twitter: https://twitter.com/cohesity and LinkedIn: https://www.linkedin.com/company/3750699, and like us on Facebook: https://www.facebook.com/cohesity. ENDS Liferay Announces New Cloud, Commerce and Content Capabilities to Drive Personalisation and Growth at Scale 2019-06-05T00:00:03Z liferay-announces-new-cloud-commerce-and-content-capabilities-to-drive-personalisation-and-growth-at-scale SYDNEY, Australia – (5 June, 2019 - 10:00am AEST) – Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile and connected devices, today announced the launch of the latest versions of Liferay DXP and Liferay Commerce and the global availability of Liferay DXP Cloud. Designed to meet the needs of today’s digital-first business teams to create experiences rapidly across channels and streamline IT operations, the new releases of Liferay’s products equip enterprises with easy-to-use and reusable content management and personalisation tools along with the flexibility of a decoupled CMS architecture, all powered by the benefits of the cloud. “The ability to quickly deliver relevant and personalised digital experiences for customers at scale across touchpoints has become an imperative for business success,” said Ed Chung, VP of Products for Liferay. “As businesses look to cater to customers on their preferred channels headless delivery is becoming increasingly important. Liferay DXP 7.2 delivers the capabilities of a headless CMS so businesses have the flexibility to meet customers on their preferred channel or device.” Liferay DXP 7.2: Customers are more demanding than ever at a time when IT resources are limited. With Liferay DXP 7.2, enterprises are empowered to quickly build and deliver meaningful experiences to their customers with features like content recommendations and auto-tagging. Developers are empowered to use their preferred tools via decoupled CMS. New REST APIs provide access to structured content, document management, categories, keywords and more. Liferay DXP Cloud: Now available for the first time in EMEA and APAC, Liferay DXP Cloud is an enterprise solution that simplifies the deployment, management and scaling of Liferay DXP with Platform as a Service capabilities. Liferay DXP Cloud leverages best practices from Liferay DXP deployments around the world to shorten time-to-market for development teams and reduce the burden of managing underlying infrastructure. Tailored for Liferay DXP, so teams can start building applications on day one, Liferay DXP Cloud provides a robust set of features including detailed application and infrastructure deployment metrics. The offering also delivers automatic backup and restore functionality so that organisations can enjoy peace of mind knowing that critical data will not be lost. Liferay Commerce 2.0: Liferay Commerce 2.0 enables businesses to leverage their content to deliver rich, easy-to-use purchasing experiences unique to each customer. In applying machine learning to key parts of the digital commerce experience, Liferay Commerce 2.0 vastly improves enterprises’ ability to provide seamless transactional experiences. Smarter product grouping, contextualised product recommendations and alerts for accounts at risk of churn help businesses improve the buying experience. Release highlights include: Personalisation at scale: Business users can easily define audience segments with robust rules for fine-grained personalisation and create variants of a single page for each audience segment. Advanced analytics allow users to understand how content is performing and an improved content authoring experience helps teams deliver key experiences faster. Increased headless CMS freedom: Liferay DXP 7.2 introduces a decoupled CMS with improved APIs, giving developers the benefits of headless freedom but with traditional CMS-like management for the business user. This hybrid approach offers the best of both worlds to enterprises looking to efficiently deliver experiences at scale. Streamlined business operations: New features in Liferay DXP 7.2 allow users to gain end-to-end visibility on critical business processes with workflow reports, set deadlines for processes and view real-time workflow analytics. Back office operations are further enhanced with peer-to-peer document sharing and open data engine APIs designed to help developers build more flexible business applications. Frictionless cloud deployments: Deliver high availability, zero downtime deployments to ensure that mission-critical sites are always online. Liferay DXP Cloud supports the creation of fault tolerance processes to meet organisations’ unique needs and detect and repair common server problems as they occur. This helps prevent small programming errors from accumulating and causing a server crash, without the need to allocate additional resources to do so. Simplified IT management: Liferay DXP Cloud delivers detailed performance metrics so IT teams can understand the health and compute requirements of their sites over time. Automated scaling up of bandwidth and compute capacity serves to maintain steady performance through traffic peaks. Teams receive notifications so they can manually downscale resources that are no longer needed. Liferay DXP Cloud also provides automatic, secure backups to ensure that organisational data and documents are constantly protected and ready for restoration in case of critical data corruption or failure. Integrate content and commerce: Liferay Commerce 2.0 includes all the latest features of Liferay DXP, including personalisation, advanced segmentation and experience management. The offering allows businesses to place valuable, rich product information at customers’ fingertips, shortening the time from discovery to purchase and serving as a key tool to train sales reps, cross-sell to buyers and empower resellers and distributors. Availability and More Information: For more information on Liferay DXP 7.2, please visit: https://www.liferay.com/products/dxp For more information on Liferay DXP Cloud, please visit: https://www.liferay.com/products/dxp-cloud For more information on Liferay Commerce 2.0, please visit: https://www.liferay.com/products/commerce About Liferay: Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. Our platform is open source, which makes it more reliable, innovative and secure. We try to leave a positive mark on the world through business and technology. Hundreds of organisations in financial services, healthcare, government, insurance, retail, manufacturing and multiple other industries use Liferay. Visit us at www.liferay.com. Contact: Sarah Heiniger, Marketing Manager Mobile: +61 452 422 561 Email: sarah.heiniger@liferay.com Level 18, 227 Elizabeth Street, Sydney NSW 2000