The PRWIRE Press Releases https:// 2017-08-17T01:38:14Z New Zealand’s Promapp Recognised as Hot Vendor in Business Process Management 2017-08-17T01:38:14Z new-zealands-promapp-recognised-as-hot-vendor-in-business-process-management Promapp, a leading provider of cloud-based business process management (BPM) software, has been recognised as one of the five Hot Vendors in Business Process Management 2017, in an annual report prepared by Aragon Research who are based in Silicon Valley, US. Authored by analyst Jim Sinur, the Aragon Research report highlights providers with interesting, cutting-edge products, services and technology. The report notes that each of the five vendors highlighted in the report has a unique approach to supporting the BPM needs of organisations. “Promapp’s secret sauce is its ability to be easy enough for beginners and business teams to be successful pretty quickly,” the Aragon Research report notes. “It is far more easy to use than others we have seen to date. The collaborative nature is a key feature, along with the ability to manage change and process variants.” According to the report, Promapp enables complete change and improvement management and tracking through its ability to embed processes that are searchable in SharePoint, and manage process variations by region or product/service type. “We are very excited that Aragon Research has selected Promapp as one of its Hot Vendors in Business Process Management 2017,” says Promapp CEO Ivan Seselj. “As the report accurately notes, the demand for operational efficiency and effectiveness is stronger than ever. “Most organizations now recognise that business process improvement is something that requires sustained momentum, and that lengthy procedure manuals and Word docs no longer work,” Seselj continues. “Increased process management discipline and new tools are being introduced in organizations of all sizes and across all vertical markets to enable teams to collaborate, innovate, and find ways to boost productivity and effectiveness. This is fueling Promapp’s rapid, global growth.” Each year, Aragon Research selects Hot Vendors across multiple markets which have interesting, cutting-edge products, services, or technologies. For more information, visit www.aragonresearch.com. Earlier this year, Promapp was ranked as one of the fastest growing technology companies in New Zealand on the Deloitte Technology Fast 500™ Asia Pacific. About Promapp Established in 2002, Promapp works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture. Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share, and change business processes, enabling continuous improvement, quality assurance, risk management and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists. Promapp’s wide range of public and private sector customers includes: MorganFranklin Consulting, JE Dunn, Coca-Cola Amatil, Air New Zealand, Toyota, Ricoh, McDonald's, Fuji Xerox, Audi Australia, and the Department of Justice, Victoria. The company is headquartered in Auckland, New Zealand, with offices in USA (San Francisco, CA), UK (London) and Australia (Sydney and Melbourne). www.promapp.com About Aragon Research Aragon Research is the newest technology research and advisory firm. Aragon delivers high impact interactive research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit” https://www.aragonresearch.com. Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind. Siemens Announces $135m Hi-tech Digitalisation Grant 2017-08-16T03:33:31Z siemens-announces-135m-hi-tech-digitalisation-grant $135 million Industrial software grant from Siemens to Swinburne University of Technology supporting training, education and higher degrees by research. Aligned with the Australia Germany Advisory Group and Prime Minister’s Industry 4.0 Taskforce recommendations First Siemens PLM software rolls out for Swinburne students this week Signifies Siemens celebrating 145 years of operation in Australia Today, Siemens announced the largest ever software grant in Australia. The $135 million industrial digitalisation software grant will be used to fully digitalise the Swinburne University of Technology ‘Factory of the Future’. The software will help develop the workforce of the future across the entire work lifecycle from apprenticeships to PhD’s. The Siemens software will support Swinburne University of Technology establish what is believed to be Australia’s first Industry 4.0 ‘Factory of the Future’ facility in Hawthorn, Victoria. At the announcement, Jeff Connolly Chairman and CEO of Siemens Australia said this grant will support Victoria and Australia by preparing students so they can participate in the many opportunities that digitalization provides within the new innovation economy that is globally interconnected. “This is about jobs of the future today. I’m proud to be standing here today side by side with Swinburne University of Technology announcing the largest ever industrial software grant in Australia. Our country’s future relies on companies working with key educational and research institutions to get our workforce ready for the fourth industrial revolution. The world is changing rapidly through technology and Australia needs to equip our future generations and our existing workforce with the necessary capabilities and tools to make things faster, cheaper and better – ultimately this is about jobs and competition,” said Mr Connolly. The announcement coincides with the 145th anniversary since Siemens commissioned the Darwin to Adelaide telegraph – another technology breakthrough that transformed the fabric of Australia. “For Siemens to be here at least another 145 years we need a viable and successful base of industry, manufacturing and infrastructure along with a highly skilled workforce driven by forward thinking educators. So it’s vitally important that our future generations are equipped with the globally competitive technology and skills to take us on that journey,” Mr Connolly said. The software grant provides a suite of advanced PLM (product lifecycle management) software and new generation cloud based Internet of Things (IoT) platform ‘Mindsphere’, which will allow students and researchers to have access to the same apparatus being used by leading industries on the most advanced projects according to Mr Connolly who is also Chair of the Prime Minister’s Industry 4.0 Taskforce. “These are the same tools used to create digital shipyards for the US Navy. The same software used to design, build and operate everything from the latest oil and gas platforms to hi-tech production lines such as the Maserati Ghibli. We provide the innovation tools so that Australia can provide the ingenuity,” Mr Connolly said. “Imagine creating a digital twin, not only of the product but of the entire manufacturing process, so you don’t need to have costly and time consuming physical prototypes. Everything from the assembly line to tooling, ergonomics and resources can be fully simulated digitally. This is exactly what our software grant will help students achieve in Swinburne’s Factory of the Future.” The grant also includes a co-contribution by Swinburne for initialisation and ongoing interaction with and global support by Siemens expert software engineers. According to Professor Aleksandar Subic, Deputy Vice-Chancellor (Research and Development) and Chair of Industry 4.0 Testlabs on the Prime Minister’s Industry 4.0 Taskforce, digitalisation of manufacturing is critical to help Australian industry transition to the future. “We’re immersed in the fourth industrial revolution and we want to make sure that students and researchers are equipped with the required advanced capabilities and technologies to help Australia access global value chains. The international competition will be fierce in the Manufacturing domain, which is why this development is so timely and critical.” “I have experienced the Siemens automation technology and digitalization software and hardware first-hand in Germany and the US and can see how this approach will help transform our manufacturing sector and develop future workforce to participate and compete globally,” said Professor Subic. “We have already made significant progress in aligning our research and education strategy with the Industry 4.0 roadmap in collaboration with our industry partners both locally and internationally. The partnership with Siemens and our co-investment in digitalising the Swinburne Factory of the Future will allow us to make the step change in how we support our SME’s and develop future graduates across the entire education life cycle – from apprenticeships to PhD’s. We are committed to transforming industries and developing the workforce of the future in support of a more competitive Australia. The fully digitalised Swinburne “Factory of the Future” will set an Industry 4.0 benchmark and provide an environment for workforce transformation that is in line with the most advanced economies in the world. This is an aspiration that we shared on the PM’s Industry 4.0 Taskforce”. Siemens hi-tech PLM digital software tools are used in everything from Ben Ainslie Racing in the America’s Cup, Firewire surfboard design, Red Bull Racing F1 and even the Mars Rover. Siemens PLM solutions include digital product development, digital manufacturing and product data management. The Siemens PLM suite includes power tools such as ‘Teamcenter’ for engineering collaboration, ‘NX’ for 3d design, ‘Simcenter’ which allows for computer automated engineering simulation such as digital twins and ‘Technomatix’ which includes digital avatars. These are all about digital manufacturing. Digital manufacturing is a key point of Industry 4.0 as it connects advanced software tools to various shop floor applications and equipment, enabling the exchange of product-related information between design and manufacturing groups. This means faster time to bring product ideas to life, more complex and flexible manufacturing, cost savings, improved quality and ultimately greater competitiveness. [ends] Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company is active in more than 200 countries, focusing on the areas of electrification, automation and digitalization. One of the world's largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of efficient power generation and power transmission solutions and a pioneer in infrastructure solutions as well as automation, drive and software solutions for industry. The company is also a leading provider of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. In fiscal 2016, which ended on September 30, 2016, Siemens generated revenue of €79.6 billion and net income of €5.6 billion. At the end of September 2016, the company had around 351,000 employees worldwide. Further information is available on the Internet at www.siemens.com. Further Background The grant is a result of active engagement between Australia and Germany and the agreement between the two nations to improve bilateral relations. Following the Brisbane G20, the Australia Germany Advisory Group (AGAG) was established to provide recommendations on how Germany and Australia could work more closely. Finance Minister Mathias Cormann led AGAG from the Australian side and of the 59 recommendations several related to helping prepare Australia for the 4th industrial revolution (Industry 4.0) a German concept and view of the technology transition taking place around the world right now. As such a new industry-led taskforce was established and Chaired by Siemens Jeff Connolly. A number of positive outcomes have followed including a signed collaboration agreement between Australia’s Prime Minister’s Industry 4.0 Taskforce and Germany’s Plattform Industrie 4.0 Group – one of only a handful of agreements in the world and signed at Hannover Fair in April this year. Other outcomes include the establishment of Australia’s first Industry 4.0 advanced diploma apprenticeship program. Liferay Puts Open Source Community In the Driving Seat with New Tools and Developer Relations Team 2017-08-10T03:19:24Z liferay-puts-open-source-community-in-the-driving-seat-with-new-tools-and-developer-relations-team SYDNEY – 10 August, 2017 – Liferay, Inc., which makes digital experience software for enterprises, today announced a new initiative intended to reinvent the Liferay open source community experience to better support its growing international needs. Liferay has introduced a dedicated Liferay Developer Relations team, a new Liferay Community website and a new Liferay Community instant-chat vehicle to make it easier for the open source community to engage. This latest initiative is intended to provide a high quality community experience that supports and inspires members to engage with one another, helping them to build their applications and to collaborate on open source projects both locally and internationally. “The Liferay Community belongs to its members, and will always be exactly as healthy and vibrant as its members make it – that’s who it exists for,” said Bryan Cheung, CEO, Liferay. “That said, Liferay has the responsibility – and opportunity – to ensure that all community members are empowered to have their needs met and are able to share their ideas efficiently and effectively to achieve ever greater success with their applications. “As the communities built around these projects mature, we as a business recognise the importance of transitioning away from directing community efforts and towards facilitating engagement. Doing so places developers at the helm and enables the Community to grow in directions that it self-determines.” Liferay Developer Relations Team Liferay has created a dedicated Developer Relations team who have the remit to inspire, educate, assist and encourage Liferay’s community of developers in their collective efforts to make innovative applications using Liferay open source technology. This multi-national team, which comprises individuals well-known within the Liferay community, also plays an important role helping members raise ideas and concerns with Liferay-employed engineers, with the ultimate result of improving projects for everyone’s mutual benefit. “Building the team was no easy task,” said Zeno Rocha, Principal Developer Relations Advocate, Liferay. “We needed people who were technical and could empathise with developer’s pain points, so they could listen, and — most importantly — take action. We are confident we have found individuals who can relate to these problems and also tell the story behind the tech to inspire others, and now they are working hard to help the Community succeed in their projects.” New Liferay Community Site Previously, each of the dozen-plus independently developed Liferay open source projects had its own website, resulting in a disjointed experience for community members. To address this, Liferay has now introduced a central site at community.liferay.com that is designed to enable each project team to continue evolving its specifically tailored web presence, while also providing a unified experience for the Community as a whole. The new site has been designed to offer a more inviting, modern and functional space. It enables developers to discover, understand, and utilise and collaborate on the full family of Liferay-supported open source projects and related services and software from the core Liferay CE portal software to its native mobile development and file sharing tools, UI and software development tools and related services. Liferay Community Chat Until now, community members have had two platforms for communication, with technical questions discussed on the Liferay Forums and extensive technical posts available via community blog posts. Now, to equip developers with a much more instant channel for communication, Liferay has introduced new Slack-powered chat functionality for the Liferay Community. The platform includes designated channels for each Liferay project and user group, making it simple for members to chat in their own languages and coordinate meetups across the community. The Developer Relations team is starting to see the impacts of its latest initiative. In less than one month, 296 people have added Community Chat to their working environment, and a total of 6,494 messages have been sent. Of these, 46% were direct messages, which suggests people not only have a place to share and discuss ideas in public, but are also creating meaningful relationships in private. Readers can find out more about the Liferay Community and its free open source projects for content management, mobile app development and enterprise file sharing at https://community.liferay.com About Liferay Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. Our platform is open source, which makes it more reliable, innovative and secure. We try to leave a positive mark on the world through business and technology. Companies such as Adidas, Carrefour, Cisco Systems, Danone, Fujitsu, Lufthansa Flight Training, Siemens, Société Générale and the United Nations use Liferay. Visit us at www.liferay.com. Australian Customers Prefer Digital-First Approach to Banking Services 2017-08-10T01:00:00Z australian-customers-prefer-digital-first-approach-to-banking-services Sydney, Australia, August 10, 2017 – Australian customers would prefer to resolve their basic banking issues without having to deal with a human being, according to a new survey by market researcher, YouGov. The Avaya-commissioned Customer Experience in Banking 2017 report indicates that Australians’ most-preferred method of contact with their bank would be via the website, while a third, 34 per cent, regularly use mobile banking apps, more than their counterparts in the UK and UAE. The survey covered more than 5,000 banking customers in four countries – Australia, India, the UK, and the UAE. Given the choice of only one channel, 28 per cent of the 1,153 Australians surveyed would prefer access to a complete list of services via their bank’s web site, only speaking to a person if they really have to. Likewise, 19 per cent would prefer to use a mobile app, while eight per cent would choose to access services through the contact center application. More than half, 54 per cent, regularly use online banking, behind only the UK’s 60 per cent, while only 36 per cent usually visit their branch, the joint-lowest with the UK. Unsurprisingly, younger generations of Australians are more likely to use mobile services, with 58 per cent of 18 to 24-year-olds and 53 per cent of 25 to 34-year-olds regularly using mobile apps, compared to just 13 per cent in the 55+ category. Interestingly, 57 per cent in the latter group use online banking, while just 45 per cent of 18-24-year olds do. Still, the YouGov study found that traditional interactions continue to hold a place in the financial services industry. In fact, 22 per cent of Australians prefer to visit branches, a figure led by older respondents, with a third of over-55s selecting that option. While more than half, 51 per cent, of Indian respondents said they regularly visit their branch, the highest of the four countries surveyed, only 13 per cent said they prefer to do so – by far the lowest of the four. “The financial services industry (FSI) has typically led technology adoption and digital services – in part due to available capital, but primarily because a highly-competitive market creates constant pressure to exceed the expectations of demanding consumers,” said Peter Chidiac, Managing Director Australia and New Zealand, Avaya. “Customers see value in more than just rates, meaning banks and other financial organisations must provide an experience that aligns to the daily lives of their consumers. To meet those expectations, they have to optimise traditional transactions while enabling interactions across the latest platforms and introducing innovations such as artificial intelligence (AI).” Regardless of how they choose to contact their bank, the most important issues for Australian customers is that they get the same level of experience and service, and that their problem is resolved on the first point of contact. The most common customer complaint is being kept waiting for a long time on the phone, cited by 21 per cent. This may explain why less than a quarter, 23 per cent, of Australian respondents regularly call a contact center. “Consumers are looking for fast resolutions, and within reason, hope for an answer within the first point of contact,” said Chidiac. “The problem is that some contact centre agents in financial institutions aren’t prepared to deal with a wide range of enquiries, especially in omni-channel environments. Contact centre agents need to be equipped to deal with enquiries no matter which platform the consumer is using to make contact, and importantly, the interaction must be able to shift across platforms without forcing the consumer to explain their issue repeatedly.” To learn about how Avaya is digitally transforming financial services, check out this short video or browse this resource guide. About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com. Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements. All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners ### Compassion Australia On Course for 2020 Vision with Promapp 2017-08-09T01:55:40Z compassion-australia-on-course-for-2020-vision-with-promapp Compassion Australia, the country’s fourth biggest fundraiser, has commenced deployment of Promapp’s cloud-based business process management software to support the realisation of its 2020 vision to release more children from poverty by developing and applying business technologies and processes that are better, smarter, faster and more efficient. Promapp is being implemented to drive successful process change and organisational innovation on the back of the transformation of core procedures through the deployment of new generation IT solutions such as Salesforce, SharePoint, Office 365, and the specialist roundCause donor software. The new software is replacing Compassion’s existing legacy systems in order to provide an enhanced supporter experience as well as foster new donor acquisition. At the same time, the new software systems will support real-time integration that will improve the organisation's day-to-day operations, streamline messaging as well as provide for more efficient and responsive communication. The decision to deploy a solution such as Promapp followed an internal review which found that the new information systems being deployed were impacted by around 200 incumbent processes, some of which were complex and unable to support its business management requirements. As John Harris, Senior Project Manager, Compassion Australia, explains, “At the outset, we were unable to communicate our processes to our partners who then had to deliver the solutions. I knew Promapp from a previous role and realised that their process management software would be able to align our process management and improvement effort with our corporate objectives.” Promapp is being deployed in a phased approach “in a where-most-needed strategy” across the organisation’s 150-strong workforce. A key focus is on donor and supporter acquisition where Compassion wants to delight its donors by providing a seamless end to end experience for communications all the way from recurring payments through to volunteer activity. Promapp will also be used as a central repository for information for staff and volunteers to gain self-serve access to knowledge. This will be particularly important for new staff who will no longer have to work with paper-based, printed process documentation when they join the organisation. “Another benefit of the Promapp cloud-based software are its process maps which are generated from procedures and provide a visual representation of the map and not just a document. Compassion staff will be able to generate and store collateral to support a process in one place driving visibility across the whole organisation so that information can be shared fostering knowledge sharing and breaking down information silos,” says Harris. For example, links to process guidelines can be embedded in other applications and software such as salesforce.com so information is available when and where it is needed. In addition, adopting Promapp will ensure that everyone is using the same content whether they’re at the head office in Newcastle or in the regional offices. “Ultimately, Promapp will support Compassion Australia’s endeavour to ensure that staff, volunteers, stakeholders, partners, donors, advocates and community supporters have the procedures and processes in place to make a positive difference to the organisation. Given the amount of time and money they dedicate, it’s important that in return we provide them with an unsurpassed experience and the best use of their time to make sure it is enjoyable and rewarding," says Harris. Compassion Australia is a Christian child development and child advocacy ministry committed to working in partnership with local churches to foster the spiritual, economic, social, physical and emotional development of children living in extreme poverty in 25 developing countries. Driven by a passion to assist children living in some of the world's poorest areas, Compassion Australia was founded in 1977 with a single sponsored child. Today, Compassion Australia assists over 100,000 children around the world through child sponsorship and other programs, aiming to break the cycle of poverty by working with children from the womb until they reach the workforce. About Promapp Established in 2002, Promapp works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture. Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change business processes, enabling continuous improvement, risk management, quality assurance and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists. Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo Energy, Toyota, Ricoh, McDonald's, Audi Australia, Fuji Xerox, Department of Justice, Victoria, Adelaide City Council, Central Coast Council and City of Booroondarra. The company is headquartered in Auckland, New Zealand. www.promapp.com Big Switch joins the HPE Open Networking ecosystem 2017-08-09T00:00:00Z big-switch-joins-the-hpe-open-networking-ecosystem Melbourne, Australia – August 9, 2017 – Big Switch Networks, The Next-Generation Data Centre Networking Company, today announced it has joined the HPE Open Networking ecosystem. As Big Switch Networks continues to see a global increase in interest and adoption of open networking solutions from web-scale organisations, service providers, enterprise data centres and government agencies, this expands the reach of its software offerings for the open networking community. With the offering, customers will gain the advantage of dramatically simplified network management and better visibility of networking flows and Big Switch’s highly differentiated networking software. “We continue to see customers vote for choice, as witnessed by the rise in demand for open networking solutions. We’re pleased to extend our open networking ecosystem with HPE,” said Susheel Chitre, VP of Business Development, Big Switch Networks. “HPE and Big Switch will provide customers with the best solutions for their specific needs, including SDN-based data centre fabric optimised for VMware workloads, scalable, high performance OpenStack NFV deployments, next-generation out-of-band network monitoring, and a scalable SDN service-chaining fabric for DMZ security.” HPE will resell Big Monitoring Fabric™ (Big Mon) and Big Cloud Fabric™ (BCF) with its Altoline Open Networking switching solutions. Big Switch products will provide HPE Altoline data centre networking offering with automated and easy-to-deploy network switching, monitoring and security solutions. Additionally, this expands the appeal of the Altoline solutions to new customers in the network visibility and security markets via Big Switch’s network packet broker (NPB) products. Big Switch’s fabric-based solutions offer a better alternative to the status quo of a manual, switch-by-switch approach to networking. “With the addition of Big Switch to our portfolio, customers gain access to easy-to-use, easy-to-deploy solutions for network management, visibility and security,” said Philippe Michelet, Senior Director of Product Line Management, Data Center Networking, HPE. “This cooperation shows our commitment to provide our customers with innovative open networking solutions that address their network agility and scalability challenges.” Big Monitoring Fabric Big Monitoring Fabric is an network packet broker (NPB) that leverages software-defined networking (SDN) principles, Altoline Open Networking switches and a high-performance x86-based DPDK service node to provide feature-rich, scale-out data centre monitoring at up to 50 per cent lower cost than traditional NPBs. By combining the functions of traditional NPBs with the intelligence, agility and flexibility of an SDN controller-based architecture, Big Mon provides customers with pervasive visibility in all physical and virtual (VM, container, cloud) workloads for security, performance management and compliance tools. Customer use cases for Big Monitoring Fabric include: monitor every rack, monitor every location, monitor mobile/LTE networks and DMZ/Extranet Inline security. With Big Mon, end-users can experience the benefits of single pane of glass management, zero-touch scale-out, and built-in analytics to simplify operations and troubleshooting. Big Mon also supports multi-tenancy for different IT teams, such as NetOps, DevOps, and SecOps to share the visibility and security fabric, with overlapping, yet segmented access to network flows and tools. Big Monitoring Fabric supports 1G, 10G, 40G and 100G for the most demanding and high volume network monitoring and security environments. Benefits of Big Mon include: Deploy faster Auto-discovery and configuration of Big Mon nodes Tools can receive traffic from anywhere in the network, regardless of physical location Delivery policies are programmed from a single interface Operate faster Real time visibility and analytics for quick troubleshooting REST APIs for tool and workflow integration and automation (event triggered monitoring, alerts, and tool interactions) Attack mitigation at terabit scale — automated or user-driven Scale and innovate faster Zero-touch scale out Changes to traffic delivery policies can be made without any physical reconfiguration of the visibility architecture Add inline tools without impacting network operation Reprogram policies in real time based on newly discovered threats Centralised tooling for significant L4-10 appliance license savings Intelligent traffic routing allows for intelligent flows, reduced appliance capacity requirements, lower license fees Immediate ROI with tool consolidation Big Cloud Fabric Big Cloud Fabric incorporates design principles that hyperscale organisations like Google and Facebook pioneered, implementing a logical, scale-out switch architecture that leverages intent-based principles to deliver agile and flexible data centre switching based on SDN controls, HPE Altoline Open Networking switches and fabric design. By deploying a disaggregated third party software/industry-standard switch hardware model, end-users can experience up to 50 per cent TCO savings over legacy networks. BCF delivers zero-touch operations, network automation and deep visibility for software-defined data centres (SDDC) and cloud-native applications. BCF supports both physical and virtual (multi-hypervisor) workloads and choice of orchestration software. It provides L2 switching, L3 routing, and L4-7 service insertion and chaining while ensuring high bisectional bandwidth. The scalable fabric is fully resilient with no single point of failure and supports headless mode operations. The solution has built-in integration for VMware Software-Defined Data Centers (SDDC), OpenStack clouds and container environments. BCF can be deployed in existing data centres as a new pod without disruption to traditional networks. Big Cloud Fabric benefits: Simplicity: zero-touch fabric and single-point of management Agility: network automation with vSphere and OpenStack integration, REST APIs for optional NetOps/DevOps automation Visibility and troubleshooting: built-in analytics with historical replay, leaf-spine-leaf fabric tracing for rapid troubleshooting, end-point visibility at VM-level Economics: dramatic reduction in OpEx and CapEx Innovation velocity: faster time to service enablement as well as rapid (hitless) software upgrade enables rapid consumption of new features Big Cloud Fabric supports 10G and 40G for the most demanding and high volume network monitoring and security environments. Support for Altoline Open Networking hardware The HPE Altoline is a family of disaggregated networking switches designed to accelerate the adoption of open networking in cloud data centres. Altoline offerings span the full spectrum of networking speeds – from 10, 100, or 1000BASE-T to 10GbE, 25GbE, 40GbE, 50GbE, or 100GbE. Big Monitoring Fabric and Big Cloud Fabric will support the following Altoline switches at general availability: Altoline 6960: 25/100GbE spine/leaf top-of-rack (ToR) switch – Tomahawk, 32 x 100GbE QSFP28 ports supporting 10GbE, 25GbE, 40GbE, 50GbE, or 100GbE The Altoline 6960 switch series provides an open network platform for high-performance spine/leaf deployments. Dig deeper into the hardware to see how you will benefit from: High performance: ToR 1U 100GbE switch High scalability: 32 x 25GbE, 50GbE, or 100GbE QSFP28 ports (alternatively, 128 x 10GbE or 25GbE ports) Flexibility: Deploying as 40GbE, 50GbE, or 100GbE spine, or ToR with 10GbE or 25GbE to servers and 40GbE, 50GbE, or 100GbE uplinks Easy network virtualisation and cloud: VXLAN support, especially with Trident ii+ ASIC Higher reliability: Redundant fans and power supplies for data centre deployment Altoline 6941: 10/40GbE spine/leaf ToR switch—Trident II+, 32 x 40GbE ports supporting up to 128 10GbE ports using breakout cables Altoline 6921: 10GbE leaf ToR switch— Trident II+, 48 x 10GbE SFP+ ports+6 x 40GbE QSFP+ uplink ports Big Switch’s Big Cloud Fabric and Big Monitoring Fabric are generally available to purchase today from HPE. Supporting materials Solution Brief: HPE Altoline Switch Series Partner Page: http://www.bigswitch.com/partners/hpe Explainer Video: Big Cloud Fabric Explainer Video: Big Monitoring Fabric Explainer Video: Big Monitoring Fabric Inline Gartner Report: Magic Quadrant for Data Center Networking Gartner Peer Insights: Data Center Networking / Big Switch Networks TechValidate: Check out what Big Switch customers are saying Data Sheet: Big Cloud Fabric Data Sheet: Big Monitoring Fabric About Big Switch Networks Big Switch Networks is the Next-Generation Data Centre Networking Company. We disrupt the status quo of networking by designing intelligent, automated and flexible networks for our customers around the world. We do so by leveraging the principles of software-defined networking (SDN), coupled with a choice of industry-standard hardware. Big Switch Networks has two solutions: Big Monitoring Fabric, a Next-Generation Network Packet Broker, which enables pervasive security and monitoring of data centre and cloud traffic for inline or out-of-band deployments and Big Cloud Fabric, the industry's first Next-Generation switching fabric that allows for choice of switching hardware for OpenStack, VMware, Container and Big Data use cases. Big Switch Networks is headquartered in Santa Clara, CA, with offices located in Tokyo, Melbourne, London and Istanbul. For additional information, email info@bigswitch.com, follow @bigswitch, or visit www.bigswitch.com. Big Switch Networks, Big Cloud Fabric, Big Monitoring Fabric, BigSecure, Big Chain, Switch Light OS, and Switch Light VX are trademarks or registered trademarks of Big Switch Networks, Inc. All other trademarks, service marks, registered marks, or registered service marks are the property of their respective owners. Media contacts Espresso Communications for Big Switch Networks Amy Rathbone/India Bednall bigswitch@espressocomms.com.au +61 2 8016 2200 WatchGuard Technologies Acquires Datablink and Adds Advanced Authentication to SMB Security Portfolio 2017-08-08T22:33:39Z watchguard-technologies-acquires-datablink-and-adds-advanced-authentication-to-smb-security-portfolio WatchGuard® Technologies, a leader in advanced network security solutions, today announced that it has closed the acquisition of Datablink, a leading provider of advanced authentication solutions. This acquisition extends WatchGuard’s security portfolio beyond network and wireless security, enabling the company to deliver advanced authentication to small to midsize businesses (SMB) and distributed enterprises. According to the 2016 Data Breach Investigations Report, 63 percent of confirmed data breaches involved leveraging weak default or stolen passwords, proving that multi-factor authentication is a critical component to any organisation’s overall approach to data security. Unfortunately, cost and complexity has kept this technology out of reach for most SMB and mid-market organisations. WatchGuard has a proven track record breaking down that barrier across multiple security markets –network security, advanced threat detection and response, and wireless security. Advanced authentication is next. “Our vision has always been to make high-end enterprise-grade security accessible to everyone, regardless of company size or technical capabilities. Until now, the only barrier standing between the SMB market and mass adoption of authentication technology has been accessibility,” said Prakash Panjwani, CEO of WatchGuard. “We’re excited to expand our portfolio and believe when we launch the new cloud-based authentication service next year, we’ll be hitting the market at the perfect time.” WatchGuard is entirely channel-driven. For more than 20 years, the company has taken enterprise-grade security solutions and made them simple and easy for partners to sell. This latest acquisition continues that tradition. Partners can offer more value to customers, because offering authentication as a cloud service eliminates many of the costs and complexities associated with traditional, on-premise authentication deployments. This also aligns with WatchGuard’s strategic focus on enabling both its VAR community and its rapidly growing community of MSSP partners. “Datablink has been a leader in the advanced authentication space for more than 10 years. The increased investment that comes with this transaction will accelerate our investment in a cloud-based authentication service that makes simple, widely-accessible advanced authentication a reality,” said Alexandre Cagnoni, Datablink CEO and CTO. “Beyond the technology, WatchGuard’s broad ecosystem of established SMB and mid-market VARs and MSSPs will ensure that the service is immediately available to businesses around the world.” WatchGuard’s plan is to bring the Datablink advanced authentication as a fully cloud-based service for SMBs and distributed enterprises. The solution will enable WatchGuard partners and customers to implement strong authentication for network access, remote network access, privileged user access, SaaS application access and employee workstation access. “Adding another solution that’s complementary to our core security offerings is a tremendous business opportunity for our partners,” said Panjwani. “Not only will they be able to broaden their own security portfolios with powerful authentication, but they will be able to offer it as a service, which reduces deployment, management, and support burdens.” About WatchGuard Technologies, Inc. WatchGuard® Technologies, Inc. is a global leader in network security, providing best-in-class Unified Threat Management, Next Generation Firewall, secure Wi-Fi, and network intelligence products and services to more than 80,000 customers worldwide. The company’s mission is to make enterprise-grade security accessible to companies of all types and sizes through simplicity, making WatchGuard an ideal solution for Distributed Enterprises and SMBs. WatchGuard is headquartered in Seattle, Washington, with offices throughout North America, Europe, Asia Pacific, and Latin America. To learn more, visit WatchGuard.com. For additional information, promotions and updates, follow WatchGuard on Twitter, @WatchGuard on Facebook, or on the LinkedIn Company page. Also, visit our InfoSec blog, Secplicity, for real-time information about the latest threats and how to cope with them at www.secplicity.org. DIMENSION DATA UNVEILS DIGITAL ENTERPRISE CAPABILITY MATURITY MODEL TO HELP BUSINESSES NAVIGATE THE ‘EXPONENTIAL DIGITAL SOCIAL WORLD’ 2017-08-07T23:57:10Z dimension-data-unveils-digital-enterprise-capability-maturity-model-to-help-businesses-navigate-the-exponential-digital-social-world Sydney, Australia – 8 August 2017 – Dimension Data, the USD 7.4 billion global ICT solutions and services provider, has launched a first-of-its-kind model to enable businesses to assess their digital enterprise capability and create an effective roadmap for its digital transformation. Contained within a new e-book providing executive guidance, titled The Exponential Digital Social World and authored by Dimension Data Australia Chief Technology Officer, Debra Bordignon, the Dimension Data Digital Enterprise Capability Maturity Model guides organisations on how to audit and assess their current digital capabilities, define their target state, conduct benchmarking, and map a clear pathway of transition for their business and stakeholders. The framework can also be used to construct digital balance sheet reporting. Ms Bordignon said leaders across all industries lack tools and models for a cohesive strategy and execution, and so approaches are often piecemeal, falling short of what is required to flourish in the digital social era. For organisations with an analogue heritage, Ms Bordignon said it is critical to master the shifts in stakeholder expectations, generational changes, business models and advancing technology. “IT leaders are scrambling to understand which strategic assets and capabilities they need to bridge analogue and digital worlds. They want to know how to take the culture and business models associated with dynamic start-ups and bring them into mature enterprises,” said Ms Bordignon. “Naturally, organisations want to protect their existing assets, but as the drivers of value change, they need to re-evaluate portfolios against a 21st century digital balance sheet.” The Dimension Data digital balance sheet is based on analysis of the transformation projects carried out by the company’s S&P500 clients, the Government sector, education, not-for-profit and public health sectors. The balance sheet represents seven top level strategic capabilities driving business value – stakeholder experience, information value, portfolio development, smarter processes, business models, people and culture, and technology fabric. Across each capability, Dimension Data proposes five maturity levels which extend the balance sheet into the digital enterprise capability maturity model. Dimension Data has been actively applying this model with its clients with promising results. For Ms Bordignon, the first step towards a successful digital transformation is making organisations ‘platformed’ for success – ensuring they are ready to connect their people, machines and data to successfully leverage the technological shifts that are re-shaping business, government and society, and playing out in our homes, schools, hospitals, cars, shopping centres and factories. “Our lives at work, at home, and socially are forever changed by the ubiquitous digital atmosphere,” said Ms Bordignon. “A successful digital transformation agenda reflects this understanding and pushes the business to look to the ‘beyond’ horizon of innovation. “To achieve this, organisations must focus on four groups of technologies we believe are nearing exponential breakthroughs and will be the most impactful in the next five years – artificial intelligence and robotics; virtual and augmented reality, and the human/machine interface; nanotechnology and 3D/4D printing; and cybersecurity and blockchain.” Click here to download Dimension Data’s The Exponential Digital Social World e-Book. -ENDS- Twitter: @dimensiondata LinkedIn: Dimension Data www.dimensiondata.com/digitalworkplacereport About Dimension Data Dimension Data believes technology helps organisations achieve great things. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, digital workplace, and cybersecurity. With a turnover of USD 7.4 billion, offices in more than 50 countries, and more than 30,000 employees, we deliver wherever our clients are at every stage of their technology journeys. We’re proud to be the Official Technology Partner of Amaury Sport Organisation, which organises the Tour de France, and the title partner of the cycling team, Team Dimension Data for Qhubeka. Visit us at http://www.dimensiondata.com. SECURONIX EXPANDS OPERATIONS IN AUSTRALIA WITH OFFICIAL LAUNCH IN SYDNEY 2017-08-02T01:17:22Z securonix-expands-operations-in-australia-with-official-launch-in-sydney Sydney, Australia, 2 August, 2017 – Leading User Behaviour Analytics security firm, Securonix, today announced it has expanded into Australia with the opening of its first operational base in Sydney. The company’s market-leading technology detects malicious behaviour within an organisation or network in real-time. The launch in Sydney follows on the heels of the company launching in Singapore as part of a concerted global expansion. Founded in 2008, Securonix pioneered the use of user and entity behaviour analytics (UEBA). It is the only purpose-built Security Intelligence Platform that relies on signature-less technology for the detection, monitoring, investigation and management of malicious behaviour within an organisation and/or its network in real-time. It analyses user behaviour, log irregularities and next-generation security information and event management (SIEM), and can “connect the dots” from the full range of data available, develop profiles based on that data, and identify where a threat may come from and what level threat it poses before the damage is done. “Some of the world’s biggest security breaches happen not from the outside, but from within. Fraud, leaks and insider theft are on the rise in Australia and firms need to act to protect themselves,” said Chris Poulos, Vice President for Asia-Pacific and Japan, Securonix. The most recent KPMG ‘fraud barometer’ found that the total value of frauds rose by 16 per cent during a six-month period in 2016 to $442m, and that those most likely to be engaged in fraud were from company management (36 per cent of cases). “It’s why analysing user behaviour should be part and parcel of a security posture and until now Australian organisations have been unable to do it effectively,” said Poulos. Based in Sydney, the company will be led locally by Poulos and Michael Livingstone, Country Manager for Australia and New Zealand. The Securonix platform can be delivered as a managed service or through the channel in Australia, with the company having established partnerships with more than a dozen resellers in the region. The platform has been used across the globe within the mining, financial, gaming, retail, defence, healthcare, telecommunications, manufacturing, government and life sciences industries as the key identifier of potential fraud and theft. The March 2017 Gartner report, “A Comparison of UEBA Technologies and Solutions”, identified Securonix as the only UEBA solution provider to earn “strong” coverage in every use case assessment. “The world has already seen in the past few months the rise of various cyber threats such as WannaCry and Petya, and people’s eyes are opened to the destruction and disruption that can be caused by those with malicious intentions,” said Poulos. “Organisations need to barricade the walls from outside threats, sure. But it’s the inside threat that is perhaps the most malicious and it’s the one too many organisations simply don’t see coming. “The data is already there for the most part. It comes down to the proper analysis of all of that data into actionable intel that can prevent a devastating leak, fraud and the theft of IP by competitors or other nations.” The company’s strategic advisory board is chaired by former Deputy Director of the National Security Agency (NSA) in the United States, Chris Inglis. About Securonix Securonix radically transforms enterprise security with actionable intelligence. Its purpose-built security analytics platforms mine, enrich, analyse, score and visualise data into actionable intelligence on the highest risk threats to organisations. Using signature-less anomaly detection techniques, Securonix detects insider threat and fraud attacks automatically and accurately. Visit www.securonix.com. DATTO HIRES TIMOTHY WELLER AS CHIEF FINANCIAL OFFICER 2017-08-01T23:00:00Z datto-hires-timothy-weller-as-chief-financial-officer SYDNEY, Australia – August 2, 2017 – Datto, Inc., the leading provider of total data protection solutions for businesses around the world, today announced that Timothy Weller has joined the company as Chief Financial Officer. Weller will report to Datto Founder and Chief Executive Officer Austin McChord. "Tim brings a strong track record of financial and business leadership supporting both emerging growth and public technology companies,” stated McChord. “We’ve built a stellar management team, and we look forward to collaborating with Tim to continue to grow our business by providing value to our managed service provider (MSP) partners, employees and investors.” Prior to Datto, Weller served as the Interim CEO and CFO of London-based financial technology company Wonga. He was also CFO of two Boston-based public companies, EnerNoc (NASDAQ: ENOC), a clean energy technology company, and Akamai (NASDAQ: AKAM), where he led a team that completed one of the top-performing initial public offerings (IPOs) of all time. Early in his career, Tim was an equity research analyst at Donaldson, Lufkin & Jenrette. He has also been a software developer, video game designer, angel investor, and advisor to many technology company CEOs. Weller earned his bachelor’s and master’s degrees in electrical engineering from Michigan State University and a doctorate in electrical engineering from the University of Illinois. “Since my early career in software development and on Wall Street, I’ve watched small-to-medium businesses struggle to keep up with technology, and the complexity continues to accelerate. Datto has optimized the delivery of IT solutions for SMBs -- data protection, business continuity, networking and security -- by using the Managed Service Provider channel,” stated Weller. “I’m excited to work with the talented team that has led Datto to this stage of success as the company continues its global expansion and rollout of new services” About Datto Datto protects business data and provides secure connectivity for tens of thousands of the world's fastest growing companies. Datto's Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto's combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Monroe, Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at http://www.datto.com/au/ # # # Media Contacts Amanda Conroy/India Bednall Espresso Communications datto@espressocomms.com.au +61 2 8016 2200 Australian Cloud Company Joviam Expands with Launch into the United States 2017-08-01T01:44:19Z australian-cloud-company-joviam-expands-with-launch-into-the-united-states Sydney, Australia – August 1, 2017 – Australian cloud computing company, Joviam, has expanded its operations into the United States, launching its services out of San Francisco as it aims to at least double its size in the 2018 financial year. Joviam provides a cloud platform for technically-minded consumers and professionals who need a powerful and flexible platform to create and run apps and digital services, including Software-as-a-Service (SaaS). This includes developers, systems administrators and SMBs (such as engineering companies and development houses). Joviam, which competes with the likes of Amazon Web Services and Microsoft, differentiates itself by bringing enterprise-grade cloud computing capabilities to the wider market. This is made possible by the InfiniBand technology which underpins the platform, enabling performance that is almost five times ahead of the market but at a significantly lower price point. Joviam selected the US as its first point of expansion outside Australia due to the market’s cloud leadership. It has taken up residence in the Equinix SV2 data centre. Statistics firm Statista expects North American cloud computing revenue to reach AU$57.84 billion (US$45.84bn) in 2017, with predictions for 2020 at AU$87.44bn (US$69.30bn). This is a significant portion of the worldwide market, which is forecast to exceed AU$178.54bn ($US141.50bn) in 2020[1]. “While we’ve been serving a global customer base since our inception, the launch of our US-based operations allows us to play a more prominent role in the world’s largest cloud market, while providing us with access to a much larger customer base” said Gabriella Jarrett, Director and Co-Founder at Joviam. “More importantly, our localisation in the US allows us to meet the demand for flexible enterprise-grade cloud computing that doesn’t force SMBs into lock-in scenarios. This means they can build their businesses with best-of-breed technologies that suit their operations, while also eliminating key concerns surrounding cloud computing – in the case of the US, latency, data sovereignty and compliance.” While Joviam is self-funded to date, it has already received interest from US-based venture capital firms. It will consider agreements with these parties should the propositions align with Joviam’s wider expansion objectives as it begins to eye Europe and Asia in the next 24 months. About Joviam Joviam is an Australian Infrastructure-as-a-Service (IaaS) provider. It meshes a custom hypervisor stack with InfiniBand supercomputer technology to create a cloud platform with enterprise-grade performance and stability for the wider public market. Flexibility with no vendor lock-ins and full configurability through use of ‘Infrastructure-as-Code’ provides an optimal foundation for DevOps practices and agile development. Industry-leading IOPS performance provides the ultimate cloud environment for big data, app development and Software-as-a-Service (SaaS) applications and fintech. Visit www.joviam.com for more information. [1] Figures based on July 24, 2017, exchange rate from the Euro. Survey Highlights Disconnect between Australian Consumers’ High Expectations for Digital Services and an Organisation’s Ability to Deliver Them 2017-07-31T20:00:00Z survey-highlights-disconnect-between-australian-consumers-high-expectations-for-digital-services-and-an-organisation-s-ability-to-deliver-them SYDNEY, AUSTRALIA – August 1, 2017 – More than three quarters of Australian consumers will leave a digital (website or mobile) app or service in one minute or less if it is unresponsive or slow, according to a new survey from PagerDuty®, the leader in digital operations management. Released today, the State of Digital Operations: Australia, highlighted a disconnect between consumers’ high expectations of their digital service experience and how quickly IT organisations can adapt to the rise of digital service offerings and resolve customer-impacting incidents. The survey also indicated that ensuring excellent digital experiences is no longer just an imperative for the developers and IT operations teams responsible for managing infrastructure; digital incidents now have a direct impact on the business, with nearly one third of respondents reporting that one hour of IT downtime costs their companies between $500,000 to more than $10 million AUD. Of the IT organisations that felt prepared to effectively support digital offerings, incident management reigned supreme, with DevOps, continuous integration, agile development and ChatOps identified as other common practices. The report findings, based on a two-part survey of over 200 IT personnel in development and operations as well as over 300 consumers in Australia, revealed that resolving consumer-impacting incidents takes IT teams more than five times longer than the amount of time consumers are willing to wait for a service that isn’t performing properly—increasing the chances that customers and revenue are lost during downtime. Nearly all (90 percent) of the IT professionals (e.g., developers, DevOps and IT operations teams) surveyed cited that IT operations is most responsible for ensuring seamless delivery of their organisation’s digital offerings, ultimately holding the key to consumers’ brand loyalty and business revenue.   “Digital services provide an essential way for consumers to complete everyday tasks and as a result, expectations for an always-on, user-friendly digital experience have reached new heights,” said Jennifer Tejada, CEO, PagerDuty. “To meet this demand and remain competitive, businesses must integrate machine and human intelligence with incident response best practices to enable effective business-wide response, leveraging the excellence of digital operations management. The alternative could mean a loss of customers and millions in revenue.” In the State of Digital Operations: Australia survey, digital services were defined as those offered through digital interfaces, such as computers, tablets and smartphones, spanning both professional services, as well as those used for personal reasons. These services have become more prevalent in the lives of Australian consumers—Deloitte Access Economics (2015) estimates that the broader digital economy will grow to contribute as much as $139 billion to the economy by 2020 (7.3% of GDP).  The Business Impact of IT Incidents IT incidents impact more than IT organisations. The State of Digital Operations report found that IT incidents also have a direct impact on stakeholders in the lines of business: Nearly one third of respondents (33.4 percent) report that one hour of IT downtime costs their companies between $500,000 to more than $10 million AUD. The non-IT departments most impacted by IT Operations issues are sales, research and development, accounting and finance, marketing, customer service and production. Despite IT incidents becoming increasingly tied to business success and the bottom line, only 21.4 percent of organisations prioritise informing business stakeholders after a disruption occurs. Less than half of organisations (44.3 percent) contact affected customers or users. The IT Readiness Disconnect The survey of over 200 IT personnel in development and operations found that while a majority feel confident that their organisation is prepared to support digital services, more than half are still experiencing customer-impacting incidents (slowness or downtime) at least one or more times per week. 71.9 percent of respondents feel confident that their IT organisation is prepared to support digital services. 56.2 percent of respondents noted that their organisations are still experiencing customer-impacting incidents (slowness or downtime) at least one or more times a week.  The rise in digital service offerings has also created operations challenges for IT organisations such as increased difficulty in capacity planning (e.g. increase in volume of data), increased complexity resulting in more cognitive load and an increase in number of tools. IT organisations also face reduced budgets, lack of full stack visibility, lack of contextual data when troubleshooting, siloed IT functions limiting collaboration and alert fatigue.  The Cure for the Common Digital Disruption Challenge Many IT professionals are adopting modern development methods and tools to address the challenges of digital operations and consumer expectations: According to IT organisations, incident management reigns supreme among those who feel prepared to effectively support digital offerings, with DevOps, continuous integration, agile development and ChatOps identified as other common practices. Monitoring tools also play a critical role in helping organisations support digital service offerings effectively. Security monitoring is the tool or service most widely used amongst organisations who feel they’re equipped to support digital services, followed by application monitoring, infrastructure monitoring and IT operations analytics. “Today’s IT teams are faced with more complex architectures that result in a number of new operational and technological challenges. The number of tools used, coupled with the increase in volume of data in play, makes it even more difficult to ensure a consistent digital experience for customers,” said David Wall, Managing Director and Country Manager for APAC, PagerDuty. “As organisations bridge between IT performance and a superior digital experience, their IT teams and lines of business must be equipped with digital operations tools and services that enable even more visibility into the digital stack.”   The complete Australian 2017 State of Digital Operations Report is now available for download.  About PagerDuty PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 8,000 small, mid-size and enterprise global customers such as NBC Universal, Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco with regional offices in Toronto and Sydney, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists.Media Contact  Progressiva Jo Balfour M: +61 405 542 018 Shuba Paheerathan M: +61 438 606 424   ###PagerDuty is a registered trademark of PagerDuty, Inc in the United States.  All other trademarks are the property of their respective companies.   PagerDuty Expands Global Presence into Asia-Pacific Region with Australian Team 2017-07-31T20:00:00Z pagerduty-expands-global-presence-into-asia-pacific-region-with-australian-team SYDNEY, AUSTRALIA — AUGUST 1, 2017 — PagerDuty, the global leader in digital operations management, today announced the launch of its local team in Sydney, Australia. The global expansion will help the company further grow its presence in the Asia-Pacific region and address the increasing need for PagerDuty® digital operations management. The company also announced the appointment of David Wall, former head of APAC sales at Dropbox, who brings more than 10 years of executive leadership and software industry experience growing businesses in the region; he will lead PagerDuty’s expansion in Australia and Asia Pacific by continuing to build an ecosystem of customers and partners. “Leading companies across industries and of all sizes are more dependent than ever on digital for revenues and customer engagement. PagerDuty is experiencing strong growth by addressing real-time digital operations challenges,” said Jennifer Tejada, Chief Executive Officer, PagerDuty. “Our expansion in Asia-Pacific highlights our efforts to provide developer and IT operations teams, as well as the broader business, with better visibility and insights to effectively prevent and manage incidents, ultimately delivering a great customer experience.” According to the inaugural PagerDuty State of Digital Operations: Australia, more than 75 percent of Australian consumers surveyed said they will leave a digital app or service in one minute or less if it is unresponsive of slow. On the other hand, nearly all IT personnel in development and operations surveyed said their organisations take between six minutes to more than one day to resolve IT incidents that impact consumer-facing digital services. The business impact is significant—more than half (56.2 percent) of IT personnel cited customer-impacting incidents occur at least once a week or more. Further, nearly one third of IT personnel surveyed (33.4 percent) reported that an hour of IT downtime costs them between $500,000 to more than $10 million AUD. “PagerDuty has helped us address several challenges as we embrace new technologies and innovation to deliver digital content and improve our overall customer experience,” said Jeremy Emmett, Infrastructure Solutions Manager, Fairfax Media, a leading digital publisher in Australia and New Zealand. “We have automated incident management so we can quickly task the right people to fix business critical issues that may get in the way of a smooth customer experience. Most importantly, we can get comprehensive insights and can easily set priorities and proactively address areas of technical debt. All the while, our team is high-performing and maintaining a healthy work/life balance. PagerDuty means a better quality of life as we scale to match our fast-paced, growing business.” “There is a critical need in APAC for PagerDuty’s customer-centric approach to digital operations management. The company stood out to me as the best equipped to handle the rapid expansion of digital services and their operational needs. I look forward to helping shape the future direction of PagerDuty through key channels and alliances in this region while empowering customers to become more successful,” Wall said. In his new role at PagerDuty, Wall will apply his deep knowledge of developing successful growth strategies to build on PagerDuty’s position as the leading digital operations management platform. Prior to PagerDuty, Wall was a key member of Dropbox’s leadership team, responsible for developing, executing and driving growth through direct and channel sales within the APAC market by helping companies simplify the way people and teams work together. “With over 800 customers in Asia Pacific already, PagerDuty has a strong foundation to build on,” said Tejada. “David’s track record in establishing successful partner, channel and alliance outcomes and achieving high-growth regional sales success across large geographic regions will play a crucial role in helping us to understand and delight our customers, scale our global business, and continue our strong business growth.” PagerDuty aims to be the solution of choice in the APAC region when organisations seek to significantly improve and protect exceptional digital customer experiences. By gaining full visibility of the digital stack and actionable insights, PagerDuty helps organisations proactively mobilise people and manage issues in their IT and DevOps environments. Today, PagerDuty’s digital operations management platform supports more than 9,000 organisations across the globe. For additional information, join the company at its launch party taking place today by registering now. About PagerDuty PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 9,000 small, mid-size and enterprise global customers such as Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco with regional offices in Toronto and Sydney, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes 2017 Cloud 100 lists. Media Contact: Progressiva Jo Balfour M: +61 405 542 018 Shuba Paheerathan M: +61 438 606 424 ### PagerDuty is a registered trademark of PagerDuty, Inc in the United States. All other trademarks are the property of their respective companies. icare (Insurance & Care NSW) implements OnBase by Hyland for digital information management 2017-07-27T06:27:03Z icare-insurance-care-nsw-implements-onbase-by-hyland-for-digital-information-management icare, the New South Wales’ government’s insurance and care provider, has selected and implemented OnBase by Hyland, an enterprise information platform, hosted in the Hyland Cloud. icare will use OnBase to support its enterprise vision of digital information management, initiating the project in its largest division, which delivers insurance and care services to customers of the NSW Workers Compensation scheme. icare is one the largest insurers in Australia with $33 billion in assets and more than 3.4 million customers. icare is a new public financial corporation undertaking business transformation from a previously adversarial process to a contemporary business, delivering a world-class service experience to employers, injured workers and motorists – focused on quality of life outcomes, not process. Through this transformation, icare is creating a fresh new business model from one based on previously fragmented systems to one powered by a common platform, providing an integrated view of the customer and service delivery. To enable this goal, icare sought an innovative technology to provide a single view of the customer information and optimise business processes. “Hyland was a natural fit for icare. They show impressive insurance and health industry experience and have provided sound advice on how we can optimise their OnBase technology within our business environment and successfully integrate it with our insurance lifecycle management software, Guidewire. We’ve enjoyed a successful partnership where they’ve met our deadlines, enabling us to meet our program milestones,” said John Nagle, icare group executive, workers insurance. “The OnBase product provides an end-to-end record management and secure storage solution to manage our customer correspondence, policies and billing – linking them to claims and care delivery, as well as enabling secure access of information from the cloud,” Nagle said. “Their solution provides a fully integrated platform which gives our underwriters and billing staff a birds-eye view of the data they need to support employers and ultimately respond to injured workers in a timely manner.” icare completed phase one of its OnBase implementation in its workers’ compensation policy processes in April 2017. It has selected workers’ compensation claims processes for phase two, implementing Guidewire ClaimCenter® and OnBase simultaneously. “Utilising the OnBase Ready for Guidewire accelerators for Guidewire InsuranceSuite™, icare staff gain instant access to important information – improving decision-making for its workers’ compensation policies and claims and eliminating the need to search multiple applications, file shares or paper records,” said Ruth Fisk, global director of insurance at Hyland. “We’re looking forward to working with icare to connect information throughout the enterprise and deliver the best service possible to their customers, resulting in getting the injured employee back to work as quickly as possible.” For more information about workers’ compensation and the OnBase integration and accelerators for Guidewire, visit OnBase.com SAI Global’s Environmental Health and Safety Risk Management Software now named a ‘Leader’ from ‘Innovator’ 2017-07-27T04:27:33Z sai-global-s-environmental-health-and-safety-risk-management-software-now-named-a-leader-from-innovator SAI Global, a leading provider of integrated risk management solutions, announced their environmental, health and safety (EHS) risk management software, Cintellate, has achieved an EHS Leader ranking by Verdantix in their 2017 Green Quadrant; an upward move from 2016 when the software was recognised in the Innovator quadrant. “I am pleased to see how our continued investments and increasingly holistic approach in our risk management software have played a key role in the significant shift from last year’s innovator quadrant positioning to a leader position that includes the product strengths identified by Verdantix.” said Peter Granat CEO, SAI Global. Based on Green Quadrant analysis, SAI Global’s EHS software’s key strengths include its out-of-the-box Contractor Safety Management module and overall EHS risk management capabilities. Ergonomics and industrial hygiene performance also elevate the product into the Leaders quadrant. SAI Global’s broad risk management strengths, were identified by Verdantix as enabling organisations to track risks holistically across the high impact areas of health and safety, environment, business operation performance, profit and loss, and stakeholders. By utilizing the holistic approach, SAI Global can provide the ability to integrate EHS risk management into the complete risk picture, which is a significant advantage for EHS teams working closely with other risk functions in their organisations. Extensive investment and an increased focus on research and development by SAI Global’s parent company Baring Private Equity Asia is supporting an acceleration of world-wide expansion for the company’s suite of risk management solutions, including the industry leading EHS risk management software. Within the EHS risk management software platform, these enhancements will ensure customers will be better positioned to respond to the growing international focus on improved environmental outcomes, technological advances such as the Internet of Things and a growing awareness of IT security concerns. SAI Global’s software provides accurate insight through data-driven metrics to enable strategic management of corporate and information security risk. Find out more about SAI Global’s EHS risk management software here.