The PRWIRE Press Releases https:// 2019-06-13T22:30:00Z Barracuda launches Firewall Insights, extends its leadership in Secure SD-WAN 2019-06-13T22:30:00Z barracuda-launches-firewall-insights-extends-its-leadership-in-secure-sd-wan-1 Sydney — 14 June 2019 – Barracuda, a leading provider of cloud-enabled security solutions, today announced the introduction of Barracuda Firewall Insights. Firewall Insights is an advanced security analytics platform that ingests, aggregates and analyses data automatically from any Barracuda CloudGen Firewall deployed in an organisation’s network, including public cloud deployments. To keep their organisations secure and connected, IT professionals need to continuously assess the effectiveness of their security measures and WAN performance. But with so much data coming from so many places in a variety of formats, this can be a time consuming, manual process. Barracuda Firewall Insights automates these challenging tasks. With Barracuda Firewall Insights, customers have access to: Actionable insights for the entire network — This includes dynamic availability information on SD-WAN connections, transport data, security, as well as web and network traffic details. Automated capabilities — Barracuda Firewall Insights help customers to schedule, gather, consolidate and analyse data produced by all Barracuda CloudGen Firewall appliances deployed in an organisation’s network, gaining valuable insight. Customisable reports — All reports are customisable for individual timeframes and can include all or just a subset of the deployed firewalls. “By automating the complex processes of consolidating and analysing the vast amount of data available across an extended WAN, Barracuda Firewall Insights helps IT administrators save time, while making it easy to keep their systems optimised and secure,” said Klaus Gheri, VP, Network Security, Barracuda. “We want to help customers streamline network management and security operations.” “Operating a dispersed wide area network with hundreds to thousands of next-generation firewalls requires a centralised reporting and analytics solution,” said Christian Ueblbacher, Head of Security Solutions, Kapsch BusinessCom AG. Barracuda Firewall Insights can be added to any CloudGen Firewall deployment option – hardware appliances, virtual appliances and cloud firewalls for Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Learn more about Barracuda Firewall Insights, now available for Barracuda CloudGen Firewall: https://www.barracuda.com/firewall-insights Resources Get information about Barracuda CloudGen Firewall: https://www.barracuda.com/products/cloudgenfirewall Read the blog post: http://cuda.co/35754 About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Natuvion - New Personal Data Request App for SAP Systems gets certified 2019-06-13T10:10:56Z natuvion-new-personal-data-request-app-for-sap-systems-gets-certified According to Art. 15 of the General Data Protection Regulation (GDPR), data subjects have the right to access their personal data being processed by a data controller. To retrieve data from distributed SAP systems, Natuvion's Data Subject Request (DSR) App allows your company to search an entire SAP system landscape and connected, database-based solutions specifically for sensitive and GDPR-relevant personal data. https://www.natuvion.com/en/products/cyber-security-data-protection/ddi-personal-data-requests-in-sap-systems?utm_content=93919839&utm_medium=social&utm_source=linkedin&hss_channel=lcp-5089814 National Group Pioneers Automation in Mining 2019-06-13T01:14:32Z national-group-pioneers-automation-in-mining Wolff Group (Wolff), who were awarded the Mining Contractor of the Year Award at the 2018 Prospect Awards, provides a range of automative and innovative solutions such as large scale satellite bulk dozer push, semi-autonomous blast hole drilling, contract mining services, excavator pre-strip fleets, civil earthworks, site clearing and rehabilitation works. The recent acquisition of Wolff Group is set to further strengthen the National Group’s position in the industry which already comprises of leading companies from the mining, resource, logistics and personnel supply industries. National Group Managing Director, Mark Ackroyd, sees the acquisition of Wolff Group as an expansion and believes it will provide niche business opportunities. “Adding Wolff to the National Group will allow us to deliver additional services in autonomous operations, so it was a logical choice for us” Ackroyd said. “Terry and his team at Wolff have a very similar organisational culture to ours and that was one of the most important things we spoke about during our discussions. The other was their work in autonomous operations and the focus towards the future of mining.” “We want to provide our customers with the best there is and staying on the cutting-edge of technology goes a long way in allowing us to do that”. As part of the acquisition, National Group and Wolff have agreed to adopt a ‘business as usual’ approach to ensure minimal to no effect on the current Wolff workforce and customer base. Wolff’s existing Managing Director, Terry Wolff, will stay actively involved in the business and is excited for Wolff to be joining an experienced industry player such as the National Group, with a key focus on growth. “National Group met all of our foundations and culturally aligned with the way we already do business here at Wolff, so that made this decision a lot easier for us. We couldn’t think of a better company to pass on the baton to” Terry Wolff said. “NationalGroup values our people, autonomous expertise and our ability to operate in the segments where we have a depth of knowledge and experience”. Wolff is well-known in the industry for their focus on innovation and technology and already have an established partnership with Caterpillar and Hastings Deering to implement and optimise Semi-Autonomous Tractor System (SATS) technology in a world’s-first application into a mining production environment. “Here at the National Group, we are excited for the future and look forward to further extending the range of automated features for our expansive fleet of dozers and drills” concluded Mark Ackroyd. The National Group recently completed the acquisition of Wolff Group, with Wolff now being officially a part of Mark Ackroyd’s National Group. About the National Group The National Group comprises of leading companies from the mining, resource, logistics and personnel supply industries. About Wolff Mining Wolff Mining provides a range of automated and innovative solutions such as large scale satellite bulk dozer push, contract mining services, excavator pre-strip fleets, civil earthworks, blast hole drilling, site clearing and rehabilitation works. Further Information For further information or to read more news from the National Group go to https://www.national-group.co/news. Gartner Reveals 75% of Organisations Surveyed Increased Customer Experience Technology Investments in 2018 2019-06-13T00:04:39Z gartner-reveals-75-of-organisations-surveyed-increased-customer-experience-technology-investments-in-2018 SYDNEY, Australia, June 13, 2019 — Three-quarters of organisations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing on customer journey analysis, customer needs analysis, voice of the customer (VoC) and digital marketing. Gartner's 2019 Customer Experience Innovation Survey gathered data from 244 respondents in seven countries in North America, Western Europe and Asia/Pacific, across a wide range of industries — 26% were from Australia and New Zealand. The objective of the study was to understand the priorities, technology investments and high-stakes situations faced by organisations in their CX initiatives. The survey reveals that when organisations grow in CX maturity, a greater focus of technology investment is placed on increasing customer understanding and delivering accurate actions by analysing data. At the same time, CX programs expand from a core team to a wider group of employees. The requirement for change management makes employee training tools an important technology investment. According to the survey, the top five CX project priorities in 2019 are metrics (64%); VoC (50%); increasing speed of product and service launches (45%); product proliferation and personalisation (45%); prioritisation of CX investments (44%); and customer journey automation (44%). “Knowing where your strengths and challenges lie and the next steps needed to improve maturity will help with project prioritisation and planning,” said Olive Huang, research vice president at Gartner. “Also, extend your spending to different technologies as your CX maturity increases, paying particular attention to customer analytics investments.” According to the survey, the top three emerging technologies expected to have the biggest impact on CX projects in the next three years include artificial intelligence (53%), virtual customer assistants and chatbots (39%) and omnichannel engagement solutions (37%). High-stakes situations have negative impact The survey reveals that many organisations have faced crisis situations in their CX program within the last three years. Economic or financial pressure has impacted the highest proportion of respondents (53%). For those with lower maturity levels, 60% had CX initiative launches stalled due to lack of executive support, and 59% found it difficult to demonstrate value or ROI, which leads the CFO to question all future investments. “High-stakes situations impacting CX programs can result in the removal of funding for a CX initiative or its cancellation, or even employees losing their jobs,” Ms. Huang said. “This may lead to a decline in the quality of the customer experience, weakened financial performance of the organisation and erosion of its competitive position.” According to Ms. Huang, there are many actions you can take to avoid these situations or reduce their impact, from securing management buy-in to improving technologies that support change management programs, such as employee training tools. “Pay special attention to building recruitment, retention and succession plans for key technology leadership roles related to CX,” Ms. Huang said. “Candidates for these roles are often hard to find and highly valued in the job market.” Gartner clients can learn more in the report “Survey Analysis: Customer Experience Maturity and Investment Priorities, 2019.” More information on customer experience strategy can be found in the Gartner CRM and Customer Experience Strategy Primer for 2019. About Gartner Customer Experience & Technologies Summits Customer experience trends will be further discussed at the Gartner Customer Experience & Technologies Summit 2019 taking place June 17-18 in Sydney. Follow news and updates from the event on Twitter at #GartnerCX. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Reveals Seven Mistakes to Avoid in Blockchain Projects 2019-06-12T08:16:02Z gartner-reveals-seven-mistakes-to-avoid-in-blockchain-projects STAMFORD, Conn., June 12, 2019 — Interest in blockchain continues to be high, but there is still a significant gap between the hype and market reality. Only 11% of CIOs indicated they have deployed or are in short-term planning with blockchain, according to the Gartner, Inc. 2019 CIO Agenda Survey of more than 3,000 CIOs. This may be because the majority of projects fail to get beyond the initial experimentation phase. “Blockchain is currently sliding down toward the Trough of Disillusionment in Gartner’s latest ‘Hype Cycle for Emerging Technologies,’” said Adrian Leow, senior research director at Gartner. “The blockchain platforms and technologies market is still nascent and there is no industry consensus on key components such as product concept, feature set and core application requirements. We do not expect that there will be a single dominant platform within the next five years.” To successfully conduct a blockchain project, it is necessary to understand the root causes for failure. Gartner has identified the seven most common mistakes in blockchain projects and how to avoid them. No. 1: Misunderstanding or Misusing Blockchain Technology Gartner has found that the majority of blockchain projects are solely used for recording data on blockchain platforms via decentralised ledger technology (DLT), ignoring key features such as decentralised consensus, tokenisation or smart contracts. “DLT is a component of blockchain, not the whole blockchain. The fact that organisations are so infrequently using the complete set of blockchain features prompts the question of whether they even need blockchain,” Mr. Leong said. “It is fine to start with DLT, but the priority for CIOs should be to clarify the use cases for blockchain as a whole and move into projects that also utilise other blockchain components.” No. 2: Assuming the Technology Is Ready for Production Use The blockchain platform market is huge and largely composed of fragmented offerings that try to differentiate themselves in various ways. Some focus on confidentiality, some on tokenisation, others on universal computing. Most are too immature for large-scale production work that comes with the accompanying and requisite systems, security and network management services. However, this will change within the next few years. CIOs should monitor the evolving capabilities of blockchain platforms and align their blockchain project timeline accordingly. No. 3: Confusing a Protocol With a Business Solution Blockchain is a foundation-level technology that can be used in a variety of industries and scenarios, ranging from supply chain over management to medical information systems. It is not a complete application as it must also include features such as user interface, business logic, data persistence and interoperability mechanisms. “When it comes to blockchain, there is the implicit assumption that the foundation-level technology is not far removed from a complete application solution. This is not the case. It helps to view blockchain as a protocol to perform a certain task within a full application. No one would assume a protocol can be the sole base for a whole e-commerce system or a social network,” Mr. Leong added. No. 4: Viewing Blockchain Purely as a Database or Storage Mechanism Blockchain technology was designed to provide an authoritative, immutable, trusted record of events arising out of a dynamic collection of untrusted parties. This design model comes at the price of database management capabilities. In its current form, blockchain technology does not implement the full “create, read update, delete” model that is found in conventional database management technology. Instead, only “create” and “read” are supported. “CIOs should assess the data management requirement of their blockchain project. A conventional data management solution might be the better option in some cases,” Mr. Leong said. No. 5: Assuming That Interoperability Standards Exist While some vendors of blockchain technology platforms talk about interoperability with other blockchains, it is difficult to envision interoperability when most platforms and their underlying protocols are still being designed or developed. Organisations should view vendor discussions regarding interoperability as a marketing strategy. It is supposed to benefit the supplier’s competitive standing but will not necessarily deliver benefits to the end-user organisation. “Never select a blockchain platform with the expectation that it will interoperate with next year’s technology from a different vendor,” said Mr. Leong. No. 6: Assuming Smart Contract Technology Is a Solved Problem Smart contracts are perhaps the most powerful aspect of blockchain-enabling technologies. They add dynamic behavior to transactions. Conceptually, smart contracts can be understood as stored procedures that are associated with specific transaction records. But unlike a stored procedure in a centralised system, smart contracts are executed by all nodes in the peer-to-peer network, resulting in challenges in scalability and manageability that haven’t been fully addressed yet. Smart contract technology will still undergo significant changes. CIOs should not plan for full adoption yet but run small experiments first. This area of blockchain will continue to mature over the next two or three years. No. 7: Ignoring Governance Issues While governance issues in private or permissioned blockchains will usually be handled by the owner of the blockchain, the situation is different with public blockchains. “Governance in public blockchains such as Ethereum and Bitcoin is mostly aimed at technical issues. Human behaviors or motivation are rarely addressed. CIOs must be aware of the risk that blockchain governance issues might pose for the success of their project. Especially larger organisations should think about joining or forming consortia to help define governance models for the public blockchain,” Mr. Leong concludes. Gartner clients can learn more in “Common Mistakes to Avoid in Enterprise Blockchain Projects.” This research is part of the Gartner Featured Insight research collection “Blockchain Unraveled: Determining Its Suitability for Your Organisation.” This research explains when blockchain makes sense and the critical factors to consider to capture this new business value. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Australian MyBudget Customer Service Hero Recognised Globally 2019-06-12T04:47:48Z australian-mybudget-customer-service-hero-recognised-globally Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, has awarded the prestigious grand prize of their dedicated global CX Hero program to an Australian customer service agent. In recognition and appreciation of the work customer service agents do, Genesys created CX Heroes, to celebrate true stories of customer service agents going above and beyond the call of duty. The program aims to create a movement to appreciate the unsung heroes who ensure their customers receive premium service. Award entries were received from around the globe, with Genesys applying stringent judging criteria to submissions. One of the core metrics judges considered was the applicant’s ability to deliver impactful customer service. Of the global finalists, Australian customer service representative, Nicole Martin from MyBudget, was awarded the title, CX Hero of the Year. Nicole was presented with her award on a global stage in front of nearly 2,500 customer experience leaders. Ms Martin earned the title for her commitment and dedication to her customers, as demonstrated by going above and beyond the call of duty during Christmas. On the last business day before Christmas, Ms Martin answered a frantic call from a customer trying to get gifts delivered in time for the holiday. She was able to improvise a solution and worked tirelessly across multiple stakeholder groups to save the customer’s family Christmas from being torn apart. "I am thrilled to be recognised as the CX Hero of the Year. I really enjoy helping people, and that gives me great job satisfaction” said Nicole Martin, Customer Service Representative, MyBudget. You can read the full story here. -ends- Image: From left to right: Nate Bennett (Senior Product Marketing Manager, Genesys); Rebecca Pulbrook (National Client Success Leader, MyBudet); Nicole Martin (Customer Service Representative, MyBudget) About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Case Study: Quickly Create An Online Booking System For Complex Events 2019-06-12T03:31:03Z case-study-quickly-create-an-online-booking-system-for-complex-events Case Study: Quickly create an online booking system for complex events My experience using the system was excellent. It saved me countless hours. Lach Falvey, Development Convenor, Swimming Metro North East Summary Over $50,000 of event bookings and memberships have been successfully processed with this fast and simple online solution using WordPress, PayPal, Gravity Forms, Gravity View and GFChart. Client Situation The club knew it was a mess. Every year application forms were emailed to members. They would then print, complete, attach a cheque, put in an envelope and snail mail them back – sometime over the following days, weeks or months; if at all. The cheques were banked, except for the odd one that was rejected. The forms were collated, and information transposed onto a spreadsheet. This was all shared with the organisers. Everything was slow, nothing was up to date, it took a lot of effort to manage. And it was a huge chore. Despite steaming through 2019, this is still a typical scenario for many clubs and community groups. A lot of businesses too. The problem with existing online solutions There are some fantastic online event booking systems (Eventbrite, TryBooking, etc) but none of them was entirely satisfactory. Club events require a lot of additional information and selection choices, and these solutions were poor at collecting and collating through a friendly user interface. They all appear to be designed for seat bookings at venues on specified dates, maybe with tiered pricing, and some optional extras. Club events are different in that they run over several weeks, with competitors scheduling events, not seating, and whilst the difference seemed subtle, it wasn’t. Next, we looked at WooCommerce, the leading eCommerce solution for WordPress. It offers a near perfect customer front end solution, but where it fell down was on the back end. We couldn’t find a way to get a simple clean download of all the booking information. Maybe there is a solution out there somewhere, but we just couldn’t find one. The Solution Gravity Forms came to the rescue. It’s ability to collect complex information through forms and make it available for download via a simple csv file for spreadsheet viewing was key. It’s payment gateway add-ons gave us a way to collect money. So, we hired some cheap hosting, installed WordPress and a Genesis theme, and built a really basic website containing photos of previous club events, and information about future events. We opened a standard PayPal account, loaded Gravity Forms and the PayPal add-on, and our new booking system went live. We used the free ‘members’ plugin to provide basic access control and the free ‘Gravity Forms Directories and add-ons’ plugin to display a simple list of bookings to selected people with access. The system worked a treat for customers, and the administrators loved the speed and ease of downloading all booking details into a spreadsheet. What was missing was a simple dashboard giving an overview of bookings. GFChart to the rescue. GFChart provided the missing dashboard capability. Available as a plugin which extends Gravity Forms to display live data in charts, it is used to display a dashboard that tells administrators which events are selling well and where there is an opportunity to invest extra sales effort. Continued System Enhancements Since this Case Study, the core event booking capability has been rolled out with other clients, and modified for taking club membership payments. Examples and New Features Bookings form which fronts the dashboard shown above. Squad booking form. Dashboard for an online training system built using GFChart. Significant additional enhancements of GFChart have taken place that will provide an even better solution for your bookings needs. Gravity Forms booking overview. Survey Customiser Display Charts in Emails and PDF’s Buy GFChart Now Hostelworld unveils 'Evolution of the Hostel Traveller' Report 2019-06-12T02:59:07Z hostelworld-unveils-evolution-of-the-hostel-traveller-report New Hostelworld report busts backpacker stereotypes ‘Tried and tested routes’ are declining in popularity for Gen Z The top three destinations for future Aussie Gen Z travellers are Greece, Norway and Portugal Women are going on more extended backpacking trips than men The majority of hostel travellers are now employed young adults taking planned vacations, rather than students Over four in five (81%) recent travellers who went on extended trips chose to stay in hostels Australia, June 12th, 2019, 9am AEST – Hostelworld, the world’s leading hostel-focused online booking platform, has unveiled its ‘Evolution of the Hostel Traveller’ Report today. The global report breaks backpacker stereotypes and unpacks traveller behaviours across three generations, Baby Boomers, Gen X and Gen Y. The report, which surveyed over 5,000[1] people from different generations – including Australia, the USA, UK, France, Germany, India and Brazil – has revealed a noticeable shift in the activity’s backpackers do when travelling across the globe and in hostels. Partying has taken a back seat, and in its place is volunteering, venturing to off-the-beaten-track destinations and long-term planning. Furthermore, Gen Z’ers are looking to explore beyond the traditional routes with a 33% decline in trips planned to ‘tried and tested’ destinations when compared to Gen X or Baby Boomers. Busting the backpacker behaviour According to the study, there has been an 85% increase in Aussies looking to engage in volunteering whilst travelling compared with 20 years ago. Supporting this, we know that whilst nightlife is still an important part of the backpacking experience, the report shows that it is dropping down the priority list. Future travellers expect once in a lifetime experiences (34%) and culture (49%) to be more memorable than nightlife (17%). However, it doesn’t mean they don’t want to socialise at all. Future hostel travellers want to meet new people from all over the world, with almost a fifth (19%) ranking social space as the most important consideration when choosing where to stay – an area where hostels excel. Booking habits have also seen a substantial shift. Aussie Gen Z’ers are booking their accommodation 3-6 months ahead, a huge increase of 231% from past travellers. Similarly, there has been an 83% decrease in on the day bookings. The report also showcases that there is a 57% increase in Gen Z travellers planning shorter trips during their university breaks, rather than taking a full year off after school. This is a trend that’s showing a particularly strong growth for Indian (208% increase), French (70% increase) and Australian students (35% increase). In addition to social space and free activities, future travellers want unique accommodation, not just your standard hotel décor but something a bit different. In fact, hostel décor is becoming an increasingly important factor to where millennial travellers choose to book (44% increase). Gary Morrison, CEO, at Hostelworld said, “Our Evolution of the Hostel Traveller report shows how much hostelling has changed in the 20 years that we’ve been operating as the world’s leading hostel-focused online booking platform. “This is only the beginning of what’s to come. Today we’re seeing a booming hostel industry, as global demand to explore the world and connect with new cultures continues to rise. Travellers are evolving, and so are the hostels where they’re staying, which is why I am excited to see what the next 20 years will bring.” Tried and tested routes are declining. Off the beaten track routes are the winners Latin America is the biggest emerging backpacker route for Millennial and Gen Z travellers. Whilst Europe captured the hearts of past jetsetters, Central America has created a newfound appetite for adventure, with a 61% increase in travellers heading there today. For Gen Z, South America is top of their list, as one in five (20%) 16-21-year olds surveyed intend to visit South America in the next three years. According to the report, the countries with the highest growth in desire to visit for Aussie Gen Z travellers (by % growth in comparison to Millennial travellers) are: Greece (41%) Norway (39%) Portugal (31%) Sweden (28%) Denmark (18%) / Canada (18%) Belgium (15%) / USA (15%) Ireland (11%) Spain (10%) Asia continues to reign supreme for Millennial travellers, with Eastern Asian countries taking the two top spots for the most growth as a travel destination for those recent travellers. The top three countries increasing in popularity for Millennials globally (by % growth) are: South Korea – 276% increase Japan – 151% increase Cuba – 135% increase The rise of female solo travel The secret is out…female wanderlusters are seeing and experiencing more of the world. The new report reveals three-quarters (75%) of women across the world have gone or plan to go backpacking, compared to only two-thirds (67%) of men. Where solo travel was once seen as brave and risky for female travellers, a shift in attitude has meant that it is now adventurous and exciting. A trend that can be seen through Hostelworld’s own booking data reflects this trend with bookings made by solo female travellers increasing by a huge 88% over the past four years. Aussie females are also more likely to want to engage in volunteering with 66% of females planning to engage in volunteering whilst backpacking compared to just 33% of Aussie men. The growth figures for the destination’s women globally plan on travelling to are also much higher than men. Top 5 future destinations for men: Cuba (25%) increase Colombia (20%) increase Australia (17%) increase Portugal (10%) increase Brazil (10%) increase Top 5 future destinations for women: Brazil (75%) increase Iceland (67%) increase Chile (67%) increase Fiji (67%) increase Norway (67%) increase This growth in desire for adventure-prone destinations is being driven by Aussie women for Brazil, a 179% increase compared with past travellers. The Tech Traveller With technology becoming more and more accessible every day, it is no wonder that travellers are looking to tech solutions to make their backpacking experiences more seamless. Hostelworld have seen a 54% increase in bookings via the mobile app in just two years. According to the latest figures in 2018, 40% of Hostelworld’s customers booking via the mobile app compared to just 26% in 2016. The Hostelworld app isn’t just designed to make booking hostels quick and easy on the go, the in-app features encourage backpackers to get social and easily connect with each other. The most recent update saw Hostel Chat added to its functions, designed to allow travellers to easily speak to other guests regardless of languages. Find the full ‘Evolution of the Hostel Traveller’ report here. -ends- Notes to editors You can read more about why women solo travel here. For more information, please contact Polkadot Communications hostelworld@polkadotcomms.com.au or call 02 9281 4190. Annabel Carroll, Account Manager Meagan Wenke, Account Executive About Hostelworld  Hostelworld, the largest hostel-focussed booking platform, inspires passionate travellers to see the world, meet new people and come back with extraordinary stories to tell. Hostelworld customers are not your average tourists; they crave unique experiences that Hostelworld facilitates with the best choice of hostels around the world. It’s the social nature of hostels that turbo-charges their global adventures and empowers them to Meet the World.    Hostelworld has more than 11.5 million reviews across 16,500 hostels in more than 179 countries, making the brand the leading online hub for social travel. The website and mobile app operates in 19 different languages.  The Hostelworld Group went public in November 2015, listing on the main London and Dublin stock exchanges. Headquartered in Dublin, Hostelworld has offices around the world in London, Shanghai, Sydney and Porto. About the research: Hostelworld worked with Censuswide to survey over 5,000 people aged 16 and over across the USA, UK, Australia, France, Germany, India and Brazil. Past = People aged 40+, who have been backpacking, i.e. a multi-destination trip for 3 weeks or more and stayed in hostels/backpacker’s shared room accommodation when they were between the ages of 18 and 25 Present = People aged 18-39, who went backpacking, i.e. a multi-destination trip for 3 weeks or more and stayed in hostels/backpacker’s shared room accommodation within the last 2 years Future = People aged 16-21, who are planning to go backpacking, i.e. a multi-destination trip for 3 weeks or more, and planning to stay in hostels/backpacker’s shared room accommodation, in the next 3 years Hostelworld Group booking data is from April 2019 reflecting the previous 12 months [1] Out of the 5,000 global sample, 1000 participants were from Australia AMD Reveals Leadership PC Platform for Gamers Worldwide at E3 2019 2019-06-12T02:47:22Z amd-reveals-leadership-pc-platform-for-gamers-worldwide-at-e3-2019 June 10, 2019 — At the AMD (NASDAQ: AMD) “Next Horizon Gaming” livestream event at E3 today, President and CEO Dr. Lisa Su unveiled the company’s next-generation PC gaming platform, bringing new levels of performance and efficiency and introducing powerful features for gamers everywhere, based on the new AMD Radeon™ RX 5700 Series graphics cards and 3rd Gen AMD Ryzen™ desktop processors.The AMD Radeon™ RX 5700 XT and RX 5700 graphics cards are built on the new AMD RDNA gaming architecture to deliver superior visual fidelity, lightning-fast performance and advanced features to power the latest AAA and eSports titles. The new product family also includes the 50th Anniversary Edition AMD Radeon™ RX 5700 XT graphics card that commemorates the company’s 50th anniversary by offering increased clocks and a luxurious gold accented shroud featuring Dr. Lisa Su’s signature.The 3rd Gen AMD Ryzen™ desktop processors deliver leadership performance across gaming, productivity and content creation applications, offering more performance-critical on-die cache than ever before. Today, Dr. Su previewed the latest addition to the product family – the 3rd Gen AMD Ryzen™ 9 3950X, the world’s first 16-core mainstream desktop processor. “We’ve made significant technology bets to push the envelope on high-performance computing and give gamers the hardware they need to power the experiences they want,” said Dr. Su. “Our industry-leading Ryzen 3000 Series desktop processors and Radeon RX 5700 Series graphics cards combine leadership design, performance, technology and efficiency to provide the ultimate gaming experiences. From super-fast frame rates, to new levels of visual realism and image quality, or the ability to easily create, capture and share gaming experiences, PCs featuring our new Ryzen processors and Radeon GPUs offer exceptional performance and features for every gamer at every price point.”“Seventy percent of PC gamers today are using three-year-old or older graphics hardware  that lacks the necessary horsepower and capabilities to deliver fully immersive, high-fidelity and high-performance gaming experiences,” said Scott Herkelman, corporate vice president and general manager, Radeon Technologies Group at AMD. “Our new Radeon graphics cards with RDNA redefine what’s possible in 1440p gameplay, delivering stunning visuals, amazing performance and industry-leading features to take gaming experiences to the next level.”Superior 1440p GamingThe AMD Radeon™ RX 5700 Series graphics cards include several powerful new features and capabilities to deliver superior 1440p gaming experiences, including:• Ground-breaking RDNA gaming architecture – Built from the ground up for superior performance, scalability and power efficiency, RDNA was designed to power the future of PC, console, mobile and cloud-based gaming for years to come. It features a new compute unit design optimized for improved efficiency, and a multi-level cache hierarchy designed to provide reduced latency, higher bandwidth and lower power. It also includes a streamlined graphics pipeline that is optimized for performance-per-clock and high clock speeds. Delivering up to 1.25X higher performance-per-clock2 and up to 1.5X higher performance-per-watt3 compared to the previous-generation Graphics Core Next (GCN) architecture, RDNA provides the computational horsepower to enable thrilling, immersive gaming by enhancing explosions, physics, lighting effects and more, and by delivering fluid, high-framerate gaming experiences.• Radeon Image Sharpening (RIS) – Restores clarity to in-game images that have been softened by other post-process effects. RIS combines with GPU uspcaling to provide sharp visuals at fluid frame rates on very high-resolution displays, and works across DirectX® 9, 12 and Vulkan® titles.• FidelityFX – An open-source developer toolkit available in the coming weeks on GPUOpen that makes it easier for developers to create high-quality post-processing effects that make games look beautiful while offering a balance of visual fidelity and performance. FidelityFX features Contrast-Adaptive Sharpening (CAS) that draws out detail in low-contrast areas while minimizing artifacts caused by typical image sharpening routines. Developers plan to integrate CAS into a number of popular games, and Unity Technologies plans to integrate it into its real-time 3D development platform.• Radeon™ Anti-Lag – Optimized for eSports, Radeon™ Anti-Lag improves competitiveness by decreasing input-to-display response times by up to 31 percent4, delivering an experience similar to higher framerates.• Extreme refresh rates – RDNA enables DisplayPort™ 1.4 with Display Stream Compression (DSC) to deliver extreme refresh rates, color depth and resolutions up to 8K HDR at 60Hz or 4K HDR at 144+ Hz on cutting edge displays, including the world’s first monitor to support DSC: the new ASUS Republic of Gamers 43-inch monitor previewing at E3. The new monitor is capable of delivering 4K HDR at 144Hz with a single DisplayPort™ 1.4 cable.• Largest gaming display ecosystem5 – With over 700 supported monitors to choose from, gamers can enjoy stutter-free, tear-free gameplay with AMD Radeon FreeSync™6 and Radeon FreeSync™ 2 HDR technology7.The 7nm Radeon™ RX 5700 XT, RX 5700 and the 50th Anniversary Edition Radeon™ RX 5700 XT graphics cards are the first gaming graphics cards to support the PCIe® 4.0 interface. Additional product specs include: Model Compute Units Stream Processors TFLOPS GDDR6 (GB) Base Clock (MHz) Game Clock (MHz) Boost Clock (MHz) SEP (USD) Radeon™ RX 5700 XT 50th Anniversary Edition 40 2,560 Up to 10.14 8 1,680 1,830 Up to 1,980 $499 Radeon™ RX 5700 XT 40 2,560 Up to 9.75 8 1,605 1,755 Up to 1,905 $499 Radeon™ RX 5700 36 2,304 Up to 7.95 8 1,465 1,625 Up to  1,725 $379 Unlocking New Experiences with Game DevelopersAMD is working more closely than ever with game and game technology developers to unlock new experiences in PC gaming and supercharge Radeon™ graphics performance on today’s most popular titles. At the Next Horizon Gaming event, Dr. Su was joined by The Game Awards creator Geoff Keighley and leaders from the world’s top game and game technology developers, including head of The Coalition Studio, Rod Fergusson; The Coalition technical director, Mike Rayner; president, CEO and co-founder of Gearbox Software, Randy Pitchford; co-founder and CEO of Ubisoft, Yves Guillemot; executive producer of Tom Clancy’s Ghost Recon Breakpoint at Ubisoft, Nouredine Abboud; and vice president of graphics at Unity Technologies, Natalya Tatarchuk.These industry pioneers provided exclusive looks at never-before-seen game content, including Gears 5, Borderlands 3, Tom Clancy’s Ghost Recon Breakpoint and Unity’s The Heretic technology demo, showcasing the amazing PC gaming experiences enabled by new AMD products and technologies.Play Gears 5 and 100+ Other PC Games with Xbox Game Pass8AMD also announced a new Xbox Game Pass for PC offer that provides complimentary, three-month access to Xbox Game Pass for PC with the purchase of select AMD products. With the Xbox Game Pass for PC, gamers can play Gears 5 when it launches in fall 2019, and more than 100 other high-quality PC games. The offer is available at participating retailers. Learn more on July 1, 2019 here.Ultimate Desktop Processor for GamingAMD also previewed the ultimate member of the new 3rd Gen Ryzen™ desktop processor family, the flagship AMD Ryzen™ 9 3950X processor. With 16 cores and 32 threads running up to 4.7GHz, the leadership CPU has already set multiple performance records. With the aid of liquid nitrogen, the AMD Ryzen Overclocking Team managed to push the AMD Ryzen™ 9 3950X processor to 5.375 GHz, achieving record-setting performance with a Cinebench R20 multi-thread score of 12,167. The Ryzen™ 9 3950X processor now holds the crown in two important dimensions: highest performance for any 16-core processor and highest performance in a mainstream CPU socket. A new and improved AMD Ryzen™ Master Software utility was also revealed, including a redesigned user interface and new enthusiast-first overclocking features9, offering users an easy way to squeeze every drop of performance from their AMD Ryzen™ desktop processor powered system. Model Cores/Threads TDP10 (Watts) Boost/Base Freq. (GHz) L2 + L3 Cache (MB) PCIe® 4.0 Lanes (processor+AMD X570) SEP11 (USD) Expected Availability Ryzen™ 9 3950X CPU 16/32 105W 4.7/3.5 72 44 $749 September, 2019 Pricing and AvailabilityThe previously announced 3rd Gen Ryzen™ desktop processor family is expected to be generally available on July 7, 2019 from leading etailers/retailers. The AMD Radeon™ RX 5700 XT and RX 5700 graphics cards are expected to be generally available on July 7, 2019 for $449 and $379 USD SEP, respectively, from AMD.com and leading etailers/retailers. The AMD 50th Anniversary Edition Radeon™ RX 5700 XT graphics card is expected to be available in limited quantities on July 7, 2019 for $499 USD SEP from AMD.com. and JD.com. The 3rd Gen AMD Ryzen™ 9 3950X processor is expected to be available in September 2019 for $749 USD SEP from leading etailers/retailers. For more information, please visit AMD.com.Supporting Resources• Learn more about the AMD Radeon™ RX 5700 XT and RX 5700 graphics cards here• Learn more about the RDNA architecture here• Learn more about the 3rd Generation AMD Ryzen™ desktop processors here• Become a fan of Radeon™ and Ryzen™ on Facebook• Follow AMD on Twitter @AMD• Follow Radeon™ graphics on Twitter• Follow Ryzen™ on TwitterAbout AMDFor 50 years AMD has driven innovation in high-performance computing, graphics and visualization technologies ― the building blocks for gaming, immersive platforms and the datacenter. Hundreds of millions of consumers, leading Fortune 500 businesses and cutting-edge scientific research facilities around the world rely on AMD technology daily to improve how they live, work and play. AMD employees around the world are focused on building great products that push the boundaries of what is possible. For more information about how AMD is enabling today and inspiring tomorrow, visit the AMD (NASDAQ: AMD) website, blog, Facebook and Twitter pages.Cautionary StatementThis press release contains forward-looking statements concerning Advanced Micro Devices, Inc. (AMD) including, but not limited to, the features, functionality, performance, availability, timing, pricing, expectations and expected benefits of AMD future products, including the 3rd Gen Ryzen™ 9 3950X processor, the AMD Radeon™ RX 5700 XT and RX 5700 graphics cards, the 3rd Gen Ryzen™ desktop processor family and the 3rd Gen AMD Ryzen™ 9 3950X processor, which are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are commonly identified by words such as "would," "intends," "believes," "expects," "may," "will," "should," "seeks," "intends," "plans," "pro forma," "estimates," "anticipates," or the negative of these words and phrases, other variations of these words and phrases or comparable terminology. Investors are cautioned that the forward-looking statements in this document are based on current beliefs, assumptions and expectations, speak only as of the date of this document and involve risks and uncertainties that could cause actual results to differ materially from current expectations. Such statements are subject to certain known and unknown risks and uncertainties, many of which are difficult to predict and generally beyond AMD's control, that could cause actual results and other future events to differ materially from those expressed in, or implied or projected by, the forward-looking information and statements. Material factors that could cause actual results to differ materially from current expectations include, without limitation, the following: Intel Corporation’s dominance of the microprocessor market and its aggressive business practices may limit AMD’s ability to compete effectively; AMD has a wafer supply agreement with GLOBALFOUNDRIES Inc. (GF) with obligations to purchase all of its microprocessor and APU product requirements, and a certain portion of its GPU product requirements, manufactured at process nodes larger than 7 nanometer from GF with limited exceptions. If GF is not able to satisfy AMD’s manufacturing requirements, AMD’s business could be adversely impacted; AMD relies on third parties to manufacture its products, and if they are unable to do so on a timely basis in sufficient quantities and using competitive technologies, AMD’s business could be materially adversely affected; failure to achieve expected manufacturing yields for AMD’s products could negatively impact its financial results; the success of AMD’s business is dependent upon its ability to introduce products on a timely basis with features and performance levels that provide value to its customers while supporting and coinciding with significant industry transitions; if AMD cannot generate sufficient revenue and operating cash flow or obtain external financing, it may face a cash shortfall and be unable to make all of its planned investments in research and development or other strategic investments; the loss of a significant customer may have a material adverse effect on AMD; AMD’s receipt of revenue from its semi-custom SoC products is dependent upon its technology being designed into third-party products and the success of those products; global economic and market uncertainty may adversely impact AMD’s business and operating results; AMD’s products may be subject to security vulnerabilities that could have a material adverse effect on AMD; IT outages, data loss, data breaches and cyber-attacks could compromise AMD’s intellectual property or other sensitive information, be costly to remediate and cause significant damage to its business, reputation and operations; AMD’s operating results are subject to quarterly and seasonal sales patterns; AMD may not be able to generate sufficient cash to service its debt obligations or meet its working capital requirements; AMD has a large amount of indebtedness which could adversely affect its financial position and prevent it from implementing its strategy or fulfilling its contractual obligations; the agreements governing AMD’s notes and the Secured Revolving Line of Credit impose restrictions on AMD that may adversely affect AMD’s ability to operate its business; the markets in which AMD’s products are sold are highly competitive; AMD’s worldwide operations are subject to political, legal and economic risks and natural disasters, which could have a material adverse effect on it; the conversion of the 2.125% Convertible Senior Notes due 2026 may dilute the ownership interest of AMD’s existing stockholders, or may otherwise depress the price of its common stock; uncertainties involving the ordering and shipment of AMD’s products could materially adversely affect it; the demand for AMD’s products depends in part on the market conditions in the industries into which they are sold. Fluctuations in demand for AMD’s products or a market decline in any of these industries could have a material adverse effect on its results of operations; AMD’s ability to design and introduce new products in a timely manner is dependent upon third-party intellectual property; AMD depends on third-party companies for the design, manufacture and supply of motherboards, software and other computer platform components to support its business; if AMD loses Microsoft Corporation’s support for its products or other software vendors do not design and develop software to run on AMD’s products, its ability to sell its products could be materially adversely affected; and AMD’s reliance on third-party distributors and add-in-board partners subjects it to certain risks.  Investors are urged to review in detail the risks and uncertainties in AMD's Securities and Exchange Commission filings, including but not limited to AMD's Quarterly Report on Form 10-Q for the quarter ended March 30, 2019.©2019 Advanced Micro Devices, Inc.  All rights reserved. AMD, the AMD Arrow logo, Radeon, Ryzen, FreeSync, and combinations thereof are trademarks of Advanced Micro Devices, Inc. Portions © 2019 Microsoft.  Microsoft, Gears of War and Xbox are trademarks of the Microsoft group of companies. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies.The information contained herein is for informational purposes only, and is subject to change without notice. Timelines, roadmaps, and/or product release dates  shown in this Press Release are plans only and subject to change. “Vega” is an AMD codename and is not a product name. 1Source: Steam Survey https://store.steampowered.com/hwsurvey/Steam-Hardware-Software-Survey-Welcome-to-Steam2Testing done by AMD performance labs 5/23/19, showing a geomean of 1.25x per/clock across 30 different games @ 4K Ultra, 4xAA settings. Performance may vary based on use of latest drivers. RX-3273Testing done by AMD performance labs 5/23/19, using the Division 2 @ 25x14 Ultra settings.  Performance may vary based on use of latest drivers. RX-325.4Testing conducted by AMD Performance Labs as of June 4th, 2019 on the 8GB Radeon™ RX 5700 on the following games: Apex Legends, Tom Clancy’s The Division 2, Dota 2, Fortnite, Overwatch, PlayerUnknown’s Battleground, and Tom Clancy’s Rainbow Six Siege.  Performance may vary.  RS-2955As of February 2019, the number of FreeSync technology enabled screens available (700+) at https://www.amd.com/en/products/freesync-monitors - Largest ecosystem when compared to publicly available listings of competing product solutions at https://www.144hzmonitors.com/list-of-g-sync-monitors/ and https://www.blurbusters.com/gsync/list-of-gsync-monitors/ which list 58 screens respectively. GD-130.6FreeSync requires a monitor and AMD Radeon™ graphics, both with FreeSync support. See www.amd.com/freesync for complete details. Confirm capability with your system manufacturer before purchase. GD-1277FreeSync 2 HDR does not require HDR capable monitors; driver can set monitor in native mode when FreeSync 2 HDR supported HDR content is detected. Otherwise, HDR content requires that the system be configured with a fully HDR-ready content chain, including: graphics card, graphics driver and application. Video content must be graded in HDR and viewed with an HDR-ready player. Windowed mode content requires operating system support. GD-1058Offer available through participating retailers for eligible purchases made July 1, 2019 through March 10, 2020 or when supply of coupon codes is exhausted, whichever occurs first. Void where prohibited. Game Pass for PC:  Over 100 PC Games available starting August 2019. Gears 5 available fall 2019. Game Pass code must be redeemed by June 30, 2020.  Limit one promotional 3-month subscription per Microsoft account over a 12-month period.  Requires the Xbox (beta) app and Windows 10 (with updates). Age restrictions and system requirements apply. Game catalog varies over time. Learn more at Xbox.com/gamepass. Gears 5 is rated ESRB “M” for Mature and PEGI is not yet rated. May contain content inappropriate for children. Please consult with ESRB.org, PEGI.info, or your regional game ratings organization.9AMD’s product warranty does not cover damages caused by overclocking, even when overclocking is enabled via AMD hardware and/or software. GD-2610Though both are often measured in watts, it is important to distinguish between thermal and electrical watts. Thermal wattage for processors is conveyed via thermal design power (TDP). TDP is a calculated value that conveys an appropriate thermal solution to achieve the intended operation of a processor. Electrical watts are not a variable in the TDP calculation. By design, electrical watts can vary from workload to workload and may exceed thermal watts. GD-10911Suggested online retailer price in US dollars as of 5/23/2019. ISG Names HCL Technologies a Leader in Digital Transformation Services 2019-06-12T02:18:13Z isg-names-hcl-technologies-a-leader-in-digital-transformation-services Noida, India - June 11, 2019 - HCL Technologies (HCL), a leading global technology company, has been recognised by Information Services Group (ISG), a leading global technology research and advisory firm, in the ISG Provider Lens™ Digital Business Transformation Global Report for 2019. HCL has been rated for high performance in six categories that will help enterprises succeed in their quest for digital transformation. ISG commended HCL for its strong, deep in-house knowledge and capabilities in all areas of digital transformation, its access to a wide range of technologies, and its impressive ecosystem of partners, co-invested partners, and acquired companies. ISG named HCL as a leader in Enabling the Customer Journey, Digital Transformational Platforms (PaaS), Digital Product Creation & Customisation, Digital Transformation Services (aaS), Digital Continuous Delivery, and Digital Enterprise Operations. In addition, the report mentions HCL’s DRYiCE™ AIOps and ElasticOps Cloud Managed Services as providing the company with many ways to apply automation and gain operational flexibility. “Having successfully partnered on many complex digital transformation initiatives with customers across geographies and industries, we have developed strong viewpoints and tools to Scale Digital execution. The approach starts with re-thinking business processes and user interaction and then enabling these new business processes with modern composable platforms and data technologies available today, creating agility for changes that may come,” said Anand Birje, Corporate Vice President – Global Head, Digital & Analytics, at HCL Technologies. “Our deep expertise in Human centred Design (XD), Integration Architecture (APIs/Microservices), AI, Automation, Data technologies with the ability to deliver in agile delivery model is why customers are choosing us as a partner in their scale digital journeys.” "HCL delivers innovative and scalable solutions, together with clear process and organisational re-evaluation and transformation across all seven segments of digital business transformation we analysed,” said Dr. Kenn Walters, Global Lead Analyst, ISG Research. “This is a consistent and significant result, and HCL should be justifiably proud.” About HCL Technologies HCL Technologies (HCL) is a leading global technology company that helps global enterprises re–imagine and transform their businesses through Digital technology transformation. HCL operates out of 44 countries and has consolidated revenues of US$ 8.6 billion, for financial year ended 31st March, 2019. HCL focuses on providing an integrated portfolio of services underlined by its Mode 1–2–3 growth strategy. Mode 1 encompasses the core services in the areas of Applications, Infrastructure, BPO and Engineering & R&D services, leveraging DRYiCE™ Autonomics to transform clients' business and IT landscape, making them 'lean' and 'agile'. Mode 2 focuses on experience–centric and outcome–oriented integrated offerings of Digital & Analytics, IoT WoRKS™, Cloud Native Services and Cybersecurity & GRC services to drive business outcomes and enable enterprise digitalization. Mode 3 strategy is ecosystem–driven, creating innovative IP–partnerships to build products and platforms business. HCL leverages its global network of integrated co-innovation labs and global delivery capabilities to provide holistic multi–service delivery in key industry verticals including Financial Services, Manufacturing, Telecommunications, Media, Publishing, Entertainment, Retail & CPG, Life Sciences & Healthcare, Oil & Gas, Energy & Utilities, Travel, Transportation & Logistics and Government. With 137,965 professionals from diverse nationalities, HCL focuses on creating real value for customers by taking 'Relationships Beyond the Contract'. For more information, please visit www.hcltech.com Forward–looking Statements Certain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes’,’ strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, business process outsourcing and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptances of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property, other risks, uncertainties and general economic conditions affecting our industry. There can be no assurance that the forward-looking statements made herein will prove to be accurate, and issuance of such forward-looking statements should not be regarded as a representation by the Company, or any other person, that the objective and plans of the Company will be achieved. All forward-looking statements made herein are based on information presently available to the Management of the Company and the Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company. Australia and New Zealand Shine in Global Customer Innovation Awards 2019-06-12T01:43:56Z australia-and-new-zealand-shine-in-global-customer-innovation-awards Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centreer solutions, recognised leading Australian and New Zealand (ANZ) companies including Homecare Medical, Tokio Marine Australasia, MyBudget, O’Brien Glass, Teacher’s Mutual Bank and more during its 14th annual Customer Innovation Awards. Winners were announced on the opening day of Xperience 19, in Denver, Colorado. The Genesys Customer Innovation awards celebrate companies from around the world for using innovative approaches and technologies, such as the cloud and artificial intelligence, to drive business performance and deliver great customer experiences. The finalists were evaluated by a panel of judges, comprised of respected industry analysts from IDC, McGee-Smith Analytics and Ovum, as well as past Customer Innovation Award winners, including Bradesco, Harambee and QuinStreet. Organisations from ANZ were strongly represented, accounting for more than 25% of the global finalists. Top Australian and New Zealand honorees include: Homecare Medical — Winner of The CX Game Changer (Making a difference with CX technology) The New Zealand social enterprise achieved greater scalability by adding digital telehealth support channels, resulting in a 92% increase in annual interactions across voice, web chat, email, SMS and social media. Tokio Marine Management Australasia — Winner of The CX Team Player (Team productivity) The multinational insurer has improved agent schedule adherence by 30% by deploying workforce management since moving its contact centre to the cloud. MyBudget – Finalist of The CX Game Changer O’Brien Glass – Finalist in CX Visionary & CX Mover Teacher’s Mutual Bank – Finalist in CX Team Player Fair Work Ombudsman – Finalist in CX Visionary With submissions spanning the globe and tough international competition, the Australian and New Zealand companies were strongly represented, indicative of the high level of innovation and technology adoption in the region. Gwilym Funnel, Vice President of Sales and Managing Director for Genesys in Australia and New Zealand said, “Our Australian and New Zealand companies deserve to be applauded for their intelligent, targeted engagement strategies, and creative use of Genesys platforms. The adoption of advanced technology in this region has always been strong, and I’m thrilled to see this forward-thinking approach to the customer experience recognised globally.” “A highlight of each year is recognising our brilliant customers for their innovation and relentless focus on delivering the world’s best experiences,” said Merijn te Booij, Chief Marketing Officer, Genesys. “On behalf of everyone at Genesys, congratulations to all of the finalists and winners – and keep making every moment count.” Game Changing social enterprise making a difference with CX technology 2019-06-12T00:16:39Z game-changing-social-enterprise-making-a-difference-with-cx-technology Winners of the 14th annual Genesys Customer Innovation Awards were announced at Xperience19 in Denver, Colorado on Monday, with New Zealand based Homecare Medical acknowledged for their extraordinary community service, critical agility, and unique use of the Genesys Customer Experience platform. Honoured as the 2019 CX Game Changer (Making a difference with CX technology) Homecare Medical achieved greater population reach for its digitally delivered health and mental health services by adding digital telehealth support channels, resulting in a 92% increase in annual contacts across voice, web chat, email, SMS and social media. During the qualifying 2018 period, Homecare Medical: Had an average of 2,218 contacts a day from nearly 577,000 users Helped 26,847 people start their quit smoking journey Nurses provided health advice to 413,927 people Poisons Officers helped 22,553 people Mental health teams supported 69,431 people Emergency triage nurses aided 39,200 people - keeping hospitals and ambulances available for emergencies All while 74% of calls were answered in 20 seconds, 83% of calls in 60 seconds and 92% of calls within 3 minutes. As a social enterprise providing centralised, critical, time-sensitive and complex health services to members of the community, the panel of international judges of the Genesys Customer Innovation Awards were impressed with Homecare Medical’s bespoke use of the Genesys platform: seen in this unique, full channel and rapid growth formation for the first time in New Zealand. Andrew Slater, CEO, Homecare Medical and the driving force behind the rapid expansion, was onsite to receive the award. Leading a team of 30 who set up the integrated national telehealth service in just 15 weeks -which now has more than 400 staff based in four contact centres across the country - Mr Slater’s commitment to exceptional care never wavered. “Providing assistance to a diverse range of community sectors including at risk individuals, and running 30 digital help channels covering critical services such as general health mental heath, addictions, poisons, sexual trauma, crisis services, and after-hours GP support, means we need to connect to people when they are most in need of help or support, and however they need us. Genesys enables us to do to that,” said Mr Slater. The use of Genesys technology was highlighted with Homecare Medical’s remarkable response to the recent Christchurch terror attacks. Their unwavering commitment to Game Changing CX included delivering over 16,000 psychosocial sessions in the immediate aftermath of the devastating tragedy, truly representing an organisation making a difference with CX technology. -ENDS- Media Opportunities Limited interview opportunities are available with Andrew Slater, CEO, Homecare Medical. Andrew can provide powerful insight into how the Homecare Medial contact team were able to support the community after the tragic terror attack in Christchurch, their innovative use of the Genesys PureConnect platform, and providing agile, rapid deployment of integrated omnichannel telehealth solutions in New Zealand. Image: Andrew Slater, CEO, Homecare Ian McLean, NZ Country Manager, Genesys is also available for commentary Please contact Zadro for further information or to request an interview. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Melbourne’s fintech innovation hub Stone & Chalk to launch ‘Females in Fintech’ program 2019-06-11T22:31:09Z melbourne-s-fintech-innovation-hub-stone-amp-chalk-to-launch-females-in-fintech-program-1 MELBOURNE, Australia, Wednesday 12th June 2019 - Stone & Chalk today announced a ‘Females in Fintech’ program in Melbourne beginning this month. “According to BCG research, when women business owners pitch their ideas to investors for early-stage capital, they receive significantly less than men —a disparity that averages more than $1 million," Karen Cohen, Program Manager based at Stone & Chalk said. Funded by LaunchVic, the program will create a network for women working in the fintech industry by supporting them via a range of initiatives. These initiatives will be focused on opening doors to success through three carefully structured pillars; networking events, mentoring and education. These pillars are aimed at directly helping women in the fintech ecosystem access connections to help accelerate careers and improve their businesses. The education program will focus on pro-actively growing our residents’ individual careers, leadership skills, customer growth and funding readiness. The program will be open to Stone & Chalk residents as well as other fintech start ups within the Victorian ecosystem. “We are excited to launch a program specifically dedicated to growing and supporting women in the fintech ecosystem,” said Alan Tsen, General Manager of Stone & Chalk Melbourne. The networking events and mentoring program will see participants connect with high-profile speakers and experienced mentors who can all help to amplify their connections and contribute to the successful growth of their businesses. The education program will focus on growing leadership skills with a strong focus on generating a higher representation of women on boards. The initiative will be spearheaded by Karen Cohen, Expert in Residence at Stone & Chalk Melbourne. Last year Karen oversaw Block Engine, Australia’s first Blockchain Incubator. Karen is also the Head of HR for NEM Foundation and is on the Board of ADCA and Blockchain Australia. In addition she is the co-organiser of Women in Blockchain in Melbourne, which makes her a perfect fit to run the ‘Females in Fintech’ program. If you would like to participate in the program as a member or a mentor please contact karen@stoneandchalk.com.au. Please note applications close on 30 June 2019. Image The Australian Digital Commerce Association (ADCA) launches inaugural blockchain awards - The Blockies 2019-06-11T09:54:27Z the-australian-digital-commerce-association-adca-launches-inaugural-blockchain-awards-the-blockies SYDNEY, Australia, Wednesday 12th June 2019 - The Australian Digital Commerce Association today announced the inaugural Blockchain Industry Awards, The Blockies, to be awarded to winners at this years APAC Blockchain Conference Awards Night. In 2019, 11 awards encompass both individual and business categories including; Blockchain Entrepreneur of the Year, Women in Blockchain Female Leader of the Year, Blockchain Project (Government) of the Year and Blockchain Business of the Year. With the Australian Blockchain sector flourishing, the Blockies recognise outstanding performers for their contribution, innovation and development in the blockchain sector. “Incredible individuals are covering new ground in technical innovation, regulation, community building and new business ideas”, Nick Giurietto, ADCA CEO said. “It's time to celebrate our successes and to recognise the achievements of those on the cutting edge of blockchain adoption in Australia.” Awards will be presented at the APAC Blockchain Conference on July 23rd, the 3rd edition of the largest Blockchain event in Australia. In 2018, the event brought together over 500 attendees from over 250 companies ranging from blockchain startups to enterprise and policy makers. ABOUT ADCA ADCA is the industry body that represents Australian businesses and other organisations participating in the digital economy through blockchain technology. They encourage the responsible adoption of blockchain technology by industry and governments across Australia as a means to drive innovation in service delivery across all sectors of the economy. The Blockies are open to all businesses participating in the blockchain sector in Australia. ADCA invites applicants to download an Australian Blockchain Industry Awards Information Kit and apply at https://blockies.awardsplatform.com. Media contact: Brooke Glew 0424 610 622 brooke@arthurglobal.co /ends Evervue’s MirrorVue Mirror TV, Now with OLED TV Screen. 2019-06-11T07:29:29Z evervue-s-mirrorvue-mirror-tv-now-with-oled-tv-screen MirrorVue is the most versatile Mirror TV on the market, it can be used for any purpose and need whether it be for Commercial, Residential, or Hotel use. It is now armed with the latest technology. MirrorVue introduces OLED screen, the first ever Mirror TV to have this state-of-the-art technology. 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This makes it easy to fit MirrorVue in different builds and spaces to suit your needs. You can also choose your frame from more than 80 luxurious designer frames: stainless steel, renaissance frames, wooden frames, golden frames and many more. Users can get updates on their MirrorVue by downloading Mirror Feeds, a free application that shows time, weather, stocks and news on smart mirrors and mirror TVs.  All Information in the mirror updates every hour and the news feed scrolls on its own. It also allows customization of the feed by choosing a layout.   For more information about MirrorVue Mirror TV, you can visit https://www.mirrorvue.com