The PRWIRE Press Releases https:// 2019-01-20T21:30:00Z MNF Enterprise adds phone calling to Microsoft Teams 2019-01-20T21:30:00Z mnf-enterprise-adds-phone-calling-to-microsoft-teams Sydney – 21 January 2019 – MNF Enterprise, a specialist service provider for unified communications and collaboration solutions and part of the MNF Group, is helping customers complete their transition to Microsoft Teams by adding calling capability via its Cloud Connect service for Microsoft Teams. Companies in Australia, New Zealand and Singapore can now confidently re-think their office phone services following the addition of native integrated calling via Cloud Connect to Microsoft Teams. Likewise, Microsoft Partners can build on their relationships with customers by enhancing their managed services offering through the adoption of MNF Enterprise’s Cloud Connect service. MNF Enterprise’s Cloud Connect service is a seamless way to enhance the use of Microsoft Teams - a platform that combines workplace chat, meetings, notes and attachments - with all the capabilities of an enterprise phone system. With Cloud Connect for Teams, organisations have a single tool for enterprise collaboration, video conferencing and traditional calling. Staff can dial with a click and make or receive external calls from their existing phone numbers. Cloud Connect bridges a key functionality gap for Office 365 users and eliminates the need for on-premise PBX infrastructure, enabling pure cloud deployment. “Enterprises are adopting modern collaboration tools like Microsoft Teams, but they don’t want to give up their phone calling capabilities. Cloud Connect gives them the best of both worlds,” MNF Enterprise General Manager, Enterprise and Government, Greg Round explains. “Microsoft Teams now has calling features comparable to Skype for Business and traditional PBX phone systems. With the addition of Cloud Connect, organisations can safely retire those old phone services and legacy on-premise equipment and move telecommunications to the cloud with confidence.” Since the launch of Teams in 2017, according to Microsoft, more than 200,000 organisations are using Teams, including nearly 70 percent of enterprise customers who use Skype for Business online. Cloud Connect for Teams has been extensively trialed with enterprise and government customers. It is now available to organisations with 20 seats or more. For more information visit https://mnfenterprise.com.au/technologies/teams. /ENDS About MNF Enterprise MNF Enterprise provides a range of unified communications solutions for enterprise and government. It offers a complete cloud-based product suite that enables enterprise and government customers to become more collaborative across all devices, reducing complexity, legacy costs and risk. MNF Enterprise is part of the MNF Group, one of Asia-Pacific’s fastest growing technology companies. Listed on the ASX since 2006, it is now twice the winner of the Forbes Asia-Pacific “Best under a Billion” award. Headquartered in Sydney, Australia, the company has over 400 people located across Asia-Pacific, Europe and North America. MNF develops and operates a global communications network and software suite enabling some of the world’s leading innovators to deliver new-generation communications solutions. For further information about MNF Enterprise please visit: http://mnfenterprise.com.au/ For further information please contact: Sue Ralston Einsteinz Communications T: (02) 8905 0995 E: sue@einsteinz.com.au Barracuda Boosts Total Email Protection with Forensics and Incident Response 2019-01-17T21:30:00Z barracuda-boosts-total-email-protection-with-forensics-and-incident-response-1 Sydney, 18 January 2019 – Barracuda, a trusted partner and leading provider for cloud-enabled security solutions, today announced the introduction of Forensics and Incident Response. Available to Barracuda Total Email Protection customers, the solution automates incident response and provides remediation options, helping organisations address issues faster and more efficiently. Attackers often attempt to bypass traditional email security measures by using social engineering tactics — emails that contain no malicious code, attachments, or links, or accounts — or by trying to reuse credentials stolen in an outside data breach or compromised through another threat vector. When an attack like this does slip through an organisation’s defenses, administrators need to respond quickly. With Forensics and Incident Response, when users report a targeted attack, administrators can investigate the attack, find all the affected users, remove malicious emails directly from users’ inboxes, and send alerts to users impacted by an incident. In addition, discovery and threat functionality help identify anomalies in delivered email, giving customers and channel partners proactive ways to detect email threats. “Today when security teams learn about email-borne attacks, for most companies, security incident response is a time-consuming, manual process that can take hours or days to identify and remediate, which can often lead to further spread of an attack,” said Asaf Cidon, VP of Content Security, Barracuda. “Forensics and Incident Response addresses these problems by arming businesses with the tools and information they need to handle incidents in a faster and more proactive way that can take minutes instead of hours or days.” Wilbur-Ellis, a leading global agribusiness company, deployed Forensics and Incident Response to strengthen email security, and their IT team is already seeing the benefits. Before introducing the solution, the IT team at Wilbur-Ellis relied on users to report email attacks that may have slipped past email security. Each day users reported a few attacks, most of which relied on social engineering tactics, and for every one of those attacks the team had to search through tens of thousands of emails to see if any of their 4,000 other users had gotten the same message. “Barracuda Forensics and Incident Response allows us to find the emails that slip through the filters and remove them as needed,” said Rick Cahoon, Director of Enterprise Security and Support at Wilbur-Ellis. “Knowing who got the bad email in our enterprise is now all in the same tool. When a suspicious email is reported, we can begin to and sometimes completely remediate the environment quickly. “We can identify which users received the email, which users clicked on any bad links, and block future emails from the bad account — all in the same interface. Barracuda Forensics is a big win for our IT and security teams.” Learn more about Forensics and Incident Response, now available with Barracuda Total Email Protection: https://www.barracuda.com/forensics Resources Get information about Forensics and Incident Response: https://www.barracuda.com/forensics Get information about Barracuda Total Email Protection: https://www.barracuda.com/totalemailprotection About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Avaya Announces Enhancements to its Avaya Desktop Experience 2019-01-16T23:26:45Z avaya-announces-enhancements-to-its-avaya-desktop-experience SANTA CLARA, Calif. – January 15, 2019 – Avaya Holdings Corp. (NYSE:AVYA) today announced enhancements to its Avaya Desktop Experience portfolio of smart business devices, including a new line of professional-grade communication headsets, expanded Broadsoft UC feature support, enhancements to its Essential Experience J100 Series, and the availability of Device Enrollment Service 2.0. The new portfolio of L100 series professional grade headsets initially includes five corded headsets, with cordless headsets available in the near future. These headsets enable unique AcousticEdge™ technology to provide the maximum audio experience while protecting employees from long-term headset usage issues. These headsets are engineered to work particularly for Contact Center agents, with an innovative, quick disconnect option and supervisor listen-in capabilities. See these headsets in action here. Building on the November 2018 expansion of its Open SIP smart devices portfolio, Avaya has significantly increased the ability of the Essential Experience J100 Series of smart business desktop devices to support Broadsoft UC features, enabling UCaaS service providers to add Avaya Open SIP to their UCaaS offerings on a broad scale. Additionally, Avaya introduced a new full color, high resolution Essential Experience J100 Expansion Module that can be attached to Essential Experience J169 or J179 IP Phones to provide an expanded display. This module can be used for administration and reception positions to view the status of lines being monitored and supports Avaya SIP, H.323, and Open SIP architectures. Avaya also announced that the Essential Experience J179 now supports Bluetooth connectivity. Also introduced is a new 2.0 version of Avaya’s Device Enrollment Service (DES), which facilitates zero-touch provisioning for smart desktop device installation. New capabilities include support of the G14 languages, re-enrollment support, notification and data export enhancements, and security enhancements. Avaya’s DES has been specifically designed to reduce deployment cost and help large service providers scale their cloud business faster. "Avaya continues to make significant strides in revolutionizing the desktop space and advancing the Open SIP market,” said Ard Verboon, General Manager of the Devices portfolio, Avaya. “With the availability of support for Broadsoft advanced features combined with the large breadth of the Avaya Desktop Experience portfolio, Avaya is now a one-stop shop for any smart device that a company may need, and UCaaS providers can now look to Avaya to meet their smart devices needs–from the professional desktop, to campus mobility, to personal and room conferencing, to headsets–as well as industry vertical solutions.” Additional Resources · On January 17th at 10:00am PST, join Alaa Saayed, Frost & Sullivan ICT Industry Director & Fellow and Karen Hong, Avaya Senior Product Manager, Devices as they discuss the Open SIP devices market, ecosystem, and opportunities for UCaaS Service Providers in 2019. · See the Essential Experience J100 series portfolio in action. · Download more information about Avaya’s Open SIP portfolio. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available atwww.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom Avaya A.I.Connect Ecosystem Expands with New Partners and Offers 2019-01-16T22:48:42Z avaya-a-i-connect-ecosystem-expands-with-new-partners-and-offers Santa Clara, Calif. – January 16, 2019 – Avaya Holdings Corp. (NYSE: AVYA) today announced further expansion of its unique A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating new Artificial Intelligence (AI) capabilities into its Unified Communications (UC) solutions. Knowmail and over.ai are the newly designated A.I.Connect partners with solutions aligned to Avaya’s overall UC and collaboration strategies. They join the broader Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies for Unified Communications and Contact Center, including Verint, with whom Avaya recently expanded its partnership inclusive of additional AI-powered and Cloud solutions. Avaya’s vision for AI in Unified Communications includes strengthening workforce productivity in four key ways: Effortless Prioritization – enabling employees to deal with massive amounts of content such as email, IM, messages, and calls by intelligently prioritizing and responding to the most pressing items first. Smart Communications – leveraging presence to enable “best choice first” and anticipating optimal channels for communications with peers and workgroups Streamlined Interactions – offering timely suggestions and voice activation of communication services, simplifying manual or point-and-click interfaces required by many different communications channel choices today. Optimized Decisions – Providing personalized visibility to complete, relevant data sets that is all too often lost from view or difficult to find. “Avaya’s deep expertise in creating communications and collaboration experiences for enterprise workers leverages AI capabilities for natural language understanding and personal assistants. With the addition of new AI solutions from companies like Knowmail, over.ai and others, our A.I.Connect initiative continues to expand the ecosystem helping to provide optimal AI capabilities for strengthening workforce engagement across omnichannel communications,” said Eric Rossman, Avaya Vice President, Alliances and Partnerships. “Avaya continues to aggressively position AI as a critical element of both the UC and Contact Center strategies offered to their clients,” said Zeus Kerravala, Principal Analyst at ZK Research. “Building off the long-standing success of their DevConnect Program, Avaya’s A.I.Connect initiative allows them to capitalize upon the expertise of their ecosystem for a wide range of use cases, helping enterprises establish early leadership positions through the application of analytical and predictive capabilities enabled by AI and Machine Learning capabilities.” Founded in 2014 with the mission to liberate employees from the agony of information overload, Knowmail supports effortless prioritization by providing a highly secure, personalized AI email productivity capability to Avaya’s Unified Communications clients, offering the user a choice of visual, voice, or mixed experiences. “We’re excited to be part of Avaya’s A.I.Connect ecosystem, and to bring the power of personalized communications to the Avaya customer base,” said Haim Senior, CEO of Knowmail. “Through our relationship, Knowmail and Avaya are capable of delivering a wholly new productivity experience, offering email prioritization by urgency, along with predicted next-best-actions to increase focus, quickly get things done, save time, and stay organized, all within the Avaya Vantage desktop smart phone. This allows professionals more focus and flexibility in their workday, completing urgent tasks even before they can boot and login to their computer in the morning.” over.ai is an AI-enabled voice platform that tackles complex tasks by embracing natural language processing technology and allowing end users to engage naturally, to create a fundamental shift in human-computer interactions. Evolving from point-and-click to listen-and-enable interactions, over.ai will bring voice-enabled AI that streamlines communications tasks on Avaya platforms through listening, understanding and learning from its own environment in real-time. “Enabling organizations to enhance their user experience across every channel will have an enormous impact on productivity and communication,” said Noam Fine, over.ai CEO. “We’re excited to be able to link over.ai’s Voice AI Cognitive Services with Avaya solutions and make this a reality.” In addition, Avaya continues to deepen its overall AI and Cloud strategy for the contact center with an expanded resale agreement with existing A.I.Connect partner Verint. Through this broader arrangement, Avaya customers are now able to obtain powerful AI-enabled solutions that deliver actionable insights across text and speech channels, plus key knowledge management, feedback and online community capabilities directly through Avaya and authorized Avaya channel partners. About A.I. Connect A.I. Connect is a consortium of companies dedicated to supporting and promoting the interoperability and value of artificial intelligence and machine learning within enterprise communications. Established by Avaya in 2017, the initiative creates a community of technology firms who can collaborate on creating the broadest set of technology options of AI capabilities for Avaya customers worldwide to deliver more engaging experiences to their own employees and end customers. More information on A.I.Connect can be found at www.avaya.com/aiconnect. Technology firms interested in joining the A.I.Connect ecosystem can request consideration through aiconnect@avaya.com. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected feature releases, statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom ### Gartner Says Asia Pacific PC Shipments Declined 4.6 Percent in Q4 2018 2019-01-16T05:51:44Z gartner-says-asia-pacific-pc-shipments-declined-4-6-percent-in-q4-2018 Worldwide PC shipments totaled 68.6 million units in the fourth quarter of 2018, a 4.3 percent decline from the fourth quarter of 2017, according to preliminary results by Gartner, Inc. For the year, 2018 PC shipments surpassed 259.4 million units, a 1.3 percent decline from 2017. Gartner analysts said there were signs for optimism in 2018, but the industry was impacted by two key trends. “Just when demand in the PC market started seeing positive results, a shortage of CPUs (central processing units) created supply chain issues. After two quarters of growth in 2Q18 and 3Q18, PC shipments declined in the fourth quarter,” said Mikako Kitagawa, senior principal analyst at Gartner. “The impact from the CPU shortage affected vendors’ ability to fulfill demand created by business PC upgrades. We expect this demand will be pushed forward into 2019 if CPU availability improves.” “Political and economic uncertainties in some countries dampened PC demand,” Ms. Kitagawa said. “There was even uncertainty in the U.S. — where the overall economy has been strong — among vulnerable buyer groups, such as small and midsize businesses (SMBs). Consumer demand remained weak in the holiday season. Holiday sales are no longer a major factor driving consumer demand for PCs.” The top 3 vendors boosted their share of the global PC market as Lenovo, HP Inc. and Dell accounted for 63 percent of PC shipments in the fourth quarter of 2018, up from 59 percent in the fourth quarter of 2017 (see Table 1). Lenovo surpassed HP Inc. to move into the No. 1 position in the global PC market in the fourth quarter of 2018. A major factor for Lenovo’s share gain was credited to a joint venture with Fujitsu formed in May 2018. Lenovo also had a strong quarter in the U.S. The company has recorded three consecutive quarters of double-digit year-over-year shipment growth, despite the stagnant overall market. Table 1. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) Lenovo 16,628 24.2 15,697 21.9 5.9 HP Inc. 15,380 22.4 16,092 22.4 -4.4 Dell 10,915 15.9 10,763 15.0 1.4 Apple 4,920 7.2 5,112 7.1 -3.8 ASUS 4,211 6.1 4,716 6.6 -10.7 Acer Group 3,861 5.6 4,726 6.6 -18.3 Others 12,710 18.5 14,590 20.3 -12.9 Total 68,626 100.0 71,696 100.0 -4.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads (see “Market Definitions and Methodology: PCs, Ultramobiles and Mobile Phones”). All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Numbers may not add up to totals shown due to rounding. *Lenovo’s results include Fujitsu units starting in 2Q18 to reflect the joint venture that closed in May 2018. Source: Gartner (January 2019) The fourth quarter of 2018 was a challenging one for HP Inc. The company experienced a shipment decline after four consecutive quarters of growth. HP Inc.’s shipments declined in most key regions, except Asia/Pacific and Japan. Dell registered positive growth as the company outperformed in EMEA and Japan, but it experienced a decline in Asia/Pacific and Latin America. In the U.S., PC shipments totaled 14.2 million units in the fourth quarter of 2018, a 4.5 percent decline from the fourth quarter of 2017 (see Table 2). Four of the top six vendors experienced a decline in U.S. PC shipments in the fourth quarter of 2018. Lenovo’s growth was well above the U.S. average while Dell’s shipments increased slightly compared with a year ago. The overall decline in the U.S. was attributed to weak consumer demand despite holiday season sales as well as SMBs. “The fourth quarter is typically a buying season for small office/home office (SOHO) and small business buyers in the U.S. as they want to use up the untouched budget before the tax year ends,” said Ms. Kitagawa. “Our early indicator showed that SOHO and small business buyers held off on some new PC purchases due to uncertainties around the political and economic conditions.” Table 2. Preliminary U.S. PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) HP Inc. 4,738 33.4 5,130 34.6 -7.6 Dell 3,645 25.7 3,613 24.3 0.9 Lenovo 2,150 15.2 1,743 11.7 23.4 Apple 1,762 12.4 1,800 12.1 -2.1 Microsoft 472 3.3 542 3.7 -12.9 Acer Group 458 3.2 587 4.0 -21.9 Others 953 6.7 1,430 9.6 -33.3 Total 14,178 100.0 14,843 100.0 -4.5 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) PC shipments in EMEA totaled 20.9 million units in the fourth quarter of 2018, a 3.8 percent decline year over year. There were some positive signs, such as in Western Europe’s demand for desktops and ultramobiles that fueled SMB shipments, while the government sector also benefited from further Windows 10 renewals. Demand in Russia continued to recover, and some parts of Eastern Europe, such as the Czech Republic and Hungary. However, demand was not strong enough to offset declining shipments to consumers. The Asia/Pacific PC market totaled 24.2 million units in the fourth quarter of 2018, a 4.6 percent decline from the fourth quarter of 2017. Due to uncertainties of the U.S.-China trade relations, and the volatile equity market, there was cautionary demand, especially among consumers and the SMB segment. In the fourth quarter of 2018, PC shipments in China declined 2.5 percent year over year, but shipments grew 5.6 percent sequentially. Seventh Consecutive Year of Worldwide PC Shipment Decline For the year, worldwide PC shipments totaled 259.4 million units in 2018, a 1.3 percent decrease from 2017 (see Table 3). This was the seventh consecutive year of global PC shipment decline, but it was less steep compared with the past three years. “The majority of the PC shipment decline in 2018 was due to weak consumer PC shipments. Consumer shipments accounted for approximately 40 percent of PC shipments in 2018 compared with representing 49 percent of shipments in 2014,” Kitagawa said. “The market stabilization in 2018 was attributed to consistent business PC growth, driven by Windows 10 upgrade.” Table 3. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 2018 (Thousands of Units) Company 2018 Shipments 2018 Market Share (%) 2017 Shipments 2017 Market Share (%) 2018-2017 Growth (%) Lenovo 58,467 22.5 54,669 20.8 6.9 HP Inc. 56,332 21.7 55,179 21.0 2.1 Dell 41,911 16.2 39,793 15.1 5.3 Apple 18,016 6.9 18,963 7.2 -5.0 Acer Group 15,729 6.1 17,087 6.5 -7.9 ASUS 15,537 6.0 17,952 6.8 -13.5 Others 53,393 20.6 59,034 22.5 -9.6 Total 259,385 100.0 262,676 100.0 -1.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) These results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. Boomi Aligns Amcor’s Australian Supply Chain Data 2019-01-16T00:58:56Z boomi-aligns-amcors-australian-supply-chain-data Sydney, Australia – January 16, 2019 – Dell Boomi™ (Boomi) has announced that global packaging producer, Amcor, has fortified its supply chain by leveraging the Boomi Platform to integrate and align its applications and data with third party logistics (3PL) partner, AirRoad. Amcor creates responsible packaging for food and beverages, pharmaceuticals and medical devices, home and personal care, and a range of other flexibles and rigid plastics across 200 sites in 43 countries. Its large-scale operation relies heavily on the availability of accurate and up-to-date data to meet delivery schedules. This applies to data shared with AirRoad, which provides warehousing and distribution services for Amcor’s southern region operations, including the supply of materials to many of Australia’s largest fast-moving consumer goods (FMCG) companies. With a requirement for seamless data aggregation, sharing and analysis, Amcor implemented the Boomi’s integration platform-as-a-service (iPaaS) as part of a strategic decision to automate key elements of its daily operations. Formerly, the data moving through Amcor’s enterprise resource planning (ERP) and 3PL warehouse management systems was processed manually. This introduced the natural risks associated with human error, and the potential to interrupt the organisation’s supply chain and delay client orders. “We want our customers to grow and prosper from Amcor’s quality, service and innovation,” said Paul Tierney, IT Applications Director, Amcor. “This includes fulfilling customer orders accurately and on time, every time.” The key benefit using Boomi has introduced is efficiency around sales order allocation, with information automatically transferred to AirRoad, allowing the 3PL provider to fulfil the order quickly and have trucks moving faster. “Operational efficiency is critical for an organisation like Amcor, which strives to ensure clients receive their orders to the standards they expect,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “The introduction of Boomi as the connection point between its ERP and 3PL partner has allowed Amcor to streamline its supply chain to achieve faster order turnaround; the technology works in the background so the frontline of the business can deliver to demands.” About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Catchi appoints Vinicius Tsugi as their Senior Digital Analyst 2019-01-14T02:19:25Z catchi-appoints-vinicius-tsugi-as-their-senior-digital-analyst Vinicius’ appointment flows from a perfect fit with the highly specialised team at Catchi and the large aspirations of this company to cement their data driven approach. He has an extensive digital analytics consulting and training experience, having assisted companies to achieve their goals through data-driven decision making across multiple verticals (Education, Consumer Goods, Finance, Insurance, Retail, Auto). Before moving to New Zealand in 2018 and heading up the analytics team at Catchi, Vinicius was the co-Founder and Director of Lúcida (now Zoly), one of Brazil’s leading digital analytics agencies and also a Google Marketing Platform Partner. Vinicius has led over 400 Digital Analytics and BI projects, developing the company into one of the most respected Digital Analytics players in Brazil. Vinicius was also a Google Partners Academy Trainer and trained over 1,000 Brazilian professionals in Digital Analytics fundamentals and advanced topics. His unique experience will help clients understand their data better, ensure their tracking is set correctly and to its full potential and that it is interpreted the right way, leading to advanced insights and opportunities for action. One of Vinicius’ specialities is said to be combining his ability to dive deep into the Analytics of a digital channel with his understanding of Optimisation principles to get to crucial insights and recommendations around data integration and optimisation opportunities. “Our focus has increasingly be on offering optimisation consultancy that is based on solid data and extensive data analytics. The appreciation and demand for a data driven approach from our clients has grown substantially, which is exciting to see and indicates an increasing maturity in their digital approach. This has sparked the desire for us to expand our capacity by bringing in a dedicated, highly experienced data Analyst to work with our clients and help us extend this capacity in the months to come. We are very fortunate to secure Vinicius, who has an incredible track record and brings a unique combination of in depth knowledge and entrepreneurial skills that will enable us to grow our Digital Analytics offering significantly. Acquiring a strong player like Vinicius is a very exciting step in solidifying and growing our market position and enables us to offer even more diversified, data driven programs to our clients”, says CEO Cornelius Boertjens. Vinicius Tsugi says: “These are very exciting but also challenging times in the digital world, as marketers know that turning an ever-increasing amount of data into actionable insights is a key competitive advantage. My strong background in Digital Analytics is a natural fit with Catchi’s team of Digital Conversion Optimisation experts, and I look forward to improve conversion and revenue for our clients through a more integrated view of the customer journey.“ Gartner Says Worldwide Semiconductor Revenue Grew 13.4 Percent in 2018; Increase Driven by Memory Market 2019-01-08T21:21:02Z gartner-says-worldwide-semiconductor-revenue-grew-13-4-percent-in-2018-increase-driven-by-memory-market January 7, 2019 — Worldwide semiconductor revenue totaled $476.7 billion in 2018, a 13.4 percent increase from 2017, according to preliminary results by Gartner, Inc. Memory strengthened its position as the largest semiconductor category, accounting for 34.8 percent of total semiconductor revenue, up from 31 percent in 2017. “The largest semiconductor supplier, Samsung Electronics, increased its lead as the No. 1 vendor due to the booming DRAM market,” said Andrew Norwood, Vice President, Analyst at Gartner. “While 2018 continued to build on the growth established in 2017, the overall gains driven by memory were at half the 2017 growth rate. This is attributed to memory entering a downturn late in 2018.” The combined revenue of the top 25 semiconductor vendors increased by 16.3 percent during 2018 and accounted for 79.3 percent of the market, outperforming the rest of the market, which saw a milder 3.6 percent revenue increase. This is due to the concentration of the memory vendors in the top-25 ranking. Intel’s semiconductor revenue grew by 12.2 percent compared with 2017, driven by a combination of unit and average selling price (ASP) growth. Major memory vendors that performed strongly in 2018 include SK hynix — driven by DRAM, and Microchip Technology — due to its acquisition of Microsemi. The top four vendors in 2017 retained their ranking in 2018 (see Table 1). Table 1. Top 10 Semiconductor Vendors by Revenue, Worldwide, 2018 (Millions of U.S. Dollars) 2018 Rank 2017 Rank Vendor 2018 Revenue 2018 Market Share (%) 2017 Revenue 2017-2018 Growth (%) 1 1 Samsung Electronics 75,854 15.9 59,875 26.7 2 2 Intel 65,862 13.8 58,725 12.2 3 3 SK hynix 36,433 7.6 26,370 38.2 4 4 Micron Technology 30,641 6.4 22,895 33.8 5 6 Broadcom 16,544 3.5 15,405 7.4 6 5 Qualcomm 15,380 3.2 16,099 -4.5 7 7 Texas Instruments 14,767 3.1 13,506 9.3 8 9 Western Digital 9,321 2.0 9,159 1.8 9 11 ST Microelectronics 9,276 1.9 8,031 15.5 10 10 NXP Semiconductors 9,010 1.9 8,750 3.0 Top-10 283,088 79.3 238,815 18.5 Others (outside top 10) 193,605 20.7 181,578 6.6 Total Market 476,693 100.0 420,393 13.4 Source: Gartner (January 2019) “The current rankings may see significant change this year with the expectation that memory market conditions will weaken in 2019,” said Mr. Norwood. “Technology product managers must prepare for this limited growth to succeed in the semiconductor industry.” Memory vendors, for example, will need to plan for future oversupply and intense margin pressure by funding research and development on continued node transitions, emerging memory technologies and new manufacturing technologies. This will provide them the best cost structure as new entrants from China emerge. Nonmemory vendors must increase design-in activity with key customers that have been enduring high memory pricing. As the market for smartphones and tablets continues to saturate, application processor vendors must seek adjacent opportunities in wearables, Internet of Things (IoT) endpoints and automobiles. In terms of semiconductor devices, memory was simultaneously the largest (35 percent) and highest-performing device category for 2018 with 27.2 percent revenue growth. This was driven by increases in ASP for DRAM for much of the year with the exception of the fourth quarter of 2018. Within the memory segment, NAND flash suffered a marked slowdown with ASP declines through much of the year due to oversupply. This device category still managed to show a 6.5 percent revenue increase, driven by higher adoption of solid-state drives (SSDs) and increasing content in smartphones. The second-largest semiconductor category, application-specific-standard products (ASSPs), saw limited growth of 5.1 percent due to a stalling smartphone market combined with a tablet market that continues to decline. Leading vendors in this segment area, including Qualcomm and MediaTek, are aggressively expanding into adjacent markets with stronger prospects for growth, including automotive and IoT applications. Merger and acquisition (M&A) activity in 2018 was more significant for the deals that did not happen than the deals that did. Broadcom’s hostile takeover attempt of Qualcomm failed as the U.S. government stepped in, and Qualcomm’s bid to secure NXP became embroiled in the ongoing trade war with China. Completed deals included Toshiba spinning off its NAND business into Toshiba Memory in June 2018 and Microchip’s May 2018 acquisition of Microsemi. “2019 will be a very different market from the previous two years,” said Mr. Norwood. “Memory has already entered a downturn, there is the looming trade war between the U.S. and China, and mounting uncertainty about the global economy.” Gartner clients can get more information in “Market Share Analysis: Semiconductors, Worldwide, Preliminary 2018.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Seagate Levels Up Data Creation At CES With Storage Solutions To Fit Any Digital Life 2019-01-07T20:00:00Z seagate-levels-up-data-creation-at-ces-with-storage-solutions-to-fit-any-digital-life LAS VEGAS, NV – CES 2019 – January 7, 2019 – Seagate Technology plc (NASDAQ: STX), a world leader in data solutions, today announced an exciting extension of its portfolio with several new models, including new solid state drive offerings at CES® 2019. From gung-ho gamers to Instagram gurus, photo-collecting parents, or visionary creatives, Seagate offers the data storage solutions that empower users to live their best digital lives in today’s fast-changing data-heavy landscape. Today, consumers have more ways than ever to consume content, driving the need to create, distribute and manage data efficiently. According to a recent IDC whitepaper sponsored by Seagate, five billion consumers are currently interacting with data every single day. By 2025, that number will jump to six billion, or 75 percent of the world’s population. Each of those six billion people will have at least one data interaction every 18 seconds, bumping the amount of data created worldwide to 175 zettabytes by 2025. Consumers increasingly need reliable ways to collect, protect, manage and access a good portion of that data, and Seagate’s latest products – including the cutting-edge LaCie® Mobile Drive, LaCie Mobile SSD, Seagate Backup Plus HDDs, FireCuda® 510 and BarraCuda® 510 internal SSDs, and IronWolf® 110 NAS SSD – are designed to fit a variety of data storage needs and digital lifestyles. “Today’s digital world impacts businesses and consumers globally. Companies are increasing digitization and consumers are embracing personalized, real-time data interactions. With these changes come higher expectations for managing data,” said Jeff Fochtman, vice president of marketing for Seagate. “With over 40 years’ experience in data management, Seagate is continuously innovating to prepare customers for this new era of data resilience. Our new lineup of data storage solutions empower consumers to efficiently manage their video, photos, and documents, at home, in the office, or on-the-go.” Seagate’s newest lineup of storage solutions helps consumers level up and manage their data storage needs. They include: The Storage Style Icon Seagate’s premium LaCie brand continues to deliver iconic storage solutions for all design aficionados and creative professional go-getters. Need to capture different angles of your #OOTD, several times a day? LaCie Mobile Drive is ideal for an ever-growing digital library with its capacity topping out at a massive 5TB. When there is a need for fast file transfers, LaCie Mobile SSD dishes out intense speeds of up to 540MB/s, offering capacities up to 2TB. Whether shuttling content from the set to post-production or using it as a scratch disk editing 4K video projects, the drive helps close the project on time and in style. Both solutions feature a unique, eye-catching diamond-cut design complementing Apple® MacBook® aesthetics and include a 1-month subscription to the Adobe® Creative Cloud® All Apps plan. LaCie Mobile Drive features a 2-year limited warranty, while LaCie Mobile SSD offers a 3-year limited warranty and a 3-year subscription to Seagate Rescue Data Recovery plan. Both new drives are available in January. Your Storage for Favorite Memories Photos, movies, documents, phones, tablets, laptops. Today’s connected consumer has a digital world made up of many parts. Seagate’s Backup Plus is a family of portable external hard drives to help the everyday consumer balance life and provide peace of mind. Photo-happy parents can snap away and not worry about losing these precious mementos knowing their new Backup Plus drive can help them breathe a little easier. Backup Plus Ultra Touch (1TB and 2TB capacities) offers a high-touch sensory experience that feels a little like home with premium features including automatic backup with multi-device folder sync and data protection with hardware encryption. Backup Plus Slim (1TB and 2TB capacities) and Backup Plus Portable (4TB and 5TB capacities) are both outfitted with lustrous aluminum finishes available in black, blue, and silver and offer automatic backup. Aiding your creativity, the new Backup Plus models include a complimentary 2-month subscription to the Adobe Creative Cloud Photography Plan. Backup Plus Ultra Touch will be available in February and Backup Plus Slim and Backup Plus Portable will be available in March. Your Speedy Advantage to Upping the Game Fear not, PC gamers. In the Esports and live-stream era, Seagate takes your need for speed seriously. The FireCuda 510 M.2 PCIe NVMe SSD delivers blazing performance with intense read and write speeds for the ultimate gaming experience. Its crisp 4K video processing and high IOPS allows gamers to run multiple simultaneous video streams and programs – crucial for gameplay recording and streaming. Plus, its ultra-small M.2 2280 form factor means you can beef up just about any size system – be it a laptop, mini PC, or desktop. We understand that the need for speed extends beyond gaming. For the consummate multitasker and performance seeker, the BarraCuda 510 M.2 PCIe NVMe SSD features next-level speed for accelerating applications, with an ultra-small form factor for ultra-thin laptops, mini-PCs, and desktops. It is everything you love about the BarraCuda brand, now in an M.2 form factor. Available this spring, FireCuda 510 and BarraCuda 510 feature Seagate’s SeaTools SSD GUI dashboard for easy data management and a 5-year limited warranty. The World’s First Purpose-Built SSD for NAS Seagate’s IronWolf 110 SATA SSD is the world’s first purpose-built NAS SSD. It is designed with enterprise-class endurance and reliability, has a 24/7 always-on work ethic, and offers capacities of up to 3.48TB. Seagate’s exclusive Durawrite® technology helps accelerate reads and writes, extend the life of the flash and provide up to 7000 TBW on the 3.84TB capacity drive. With the ability to access, share and backup files from nearly anywhere, Network Attached Storage appliances (NAS) have become a necessity for many business owners, professionals, creative pros and prosumers. Choosing tough, ready and scalable IronWolf drives ensures top performance and the best possible user experience with the confidence of a 5-year limited warranty and 2-year data recovery support. IronWolf 110 will be available this January. For more details, come “Level Up” during CES 2019 in the Seagate Experience Zone at The Venetian, 3rd Level, Lido Ballroom 3140. There, you will find interactive product demos and live experiences that showcase how the latest Seagate and partner technologies are teaming up to unlock the potential of creative workflows, smart home technologies, gaming, edge computing, and more. You can also find more information on the new products by visiting the following pages: LaCie Mobile Drive https://www.lacie.com/products/mobile-drive/ LaCie Mobile SSD https://www.lacie.com/products/mobile-ssd/ Backup Plus Ultra Touch, Backup Plus Slim, and Backup Plus Portable https://www.seagate.com/consumer/backup/backup-plus/ FireCuda 510 https://www.seagate.com/internal-hard-drives/ssd/firecuda-ssd/ BarraCuda 510 https://www.seagate.com/internal-hard-drives/ssd/barracuda-ssd/ IronWolf 110 https://www.seagate.com/internal-hard-drives/ssd/ironwolf-nas-ssd/ For more information, please visit https://www.seagate.com/news/, https://www.lacie.com/company/news/, and https://blog.seagate.com/ces-2019/ About Seagate Seagate crafts the datasphere, helping to maximize humanity’s potential by innovating world-class, precision-engineered data management solutions with a focus on sustainable partnerships. Learn more at www.seagate.com. Follow Seagate on Twitter, Facebook, LinkedIn, Spiceworks, YouTube and subscribe to our blog. ©2019 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Spiral logo, and LaCie are registered trademarks of Seagate Technology LLC in the United States and/or other countries. FireCuda, BarraCuda, IronWolf and Durawrite are trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. Adobe, Creative Cloud, and Adobe Premiere are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, MacBook, and Apple Store are trademarks of Apple Inc., registered in the U.S. and other countries. All other trademarks or registered trademarks are the property of their respective owners. When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual data rates may vary depending on operating environment and other factors, such as chosen interface and disk capacity. # # # Blue Prism Named a Market Leader in Ovum Decision Matrix on Robotic Process Automation (RPA) Platforms 2018-12-19T21:00:00Z blue-prism-named-a-market-leader-in-ovum-decision-matrix-on-robotic-process-automation-rpa-platforms Sydney, Australia – December 20, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is named a “market leader” in the 2018-19 Ovum Decision Matrix (ODM) on RPA platforms. The ODM report evaluated several RPA platforms and compared RPA platform providers on an extensive range of criteria under “technology” and “execution and market impact” assessment dimensions, with Blue Prism achieving high scores for both assessment dimensions. “Blue Prism has strong technical credentials in terms of enterprise RPA capabilities, offers a functionally-rich RPA platform, and has executed well against aggressive product and growth strategies to drive rapid customer adoption,” said Saurabh Sharma, Principal Analyst at Ovum. The report highlights Blue Prism’s strong product roadmap execution over the past 12 months including investing heavily in intelligent automation (IA)-focused initiatives while providing users with certified reference architectures for major IaaS providers (Microsoft, Amazon, Google and IBM), with resilient and elastically scalable topologies. The company’s push into areas such as adapting to evolving process patterns and deriving contextual meaning, understanding and contextualizing visual information, workload optimization, and autonomous resolution of business and system problems is paying off with greater customer adoption. “We are glad to see Ovum recognize Blue Prism as a market leader and innovator in robotic automation," said Dave Moss, Co-Founder and CTO for Blue Prism. "Ovum points out that RPA platforms are rapidly evolving with integration of cognitive and cloud capabilities to help organizations stay competitive and operate efficiently. This is consistent with our experience as we see more and more of our customers using RPA as a foundation for their digital transformation.” The ODM also indicates that Blue Prism has, “a cohesive, modular architecture with component-level APIs, and offers load balancing, high availability (HA), and disaster recovery (DR) and failover (active/active and active/passive) capabilities as standard features.” The report goes on to say that Blue Prism achieved a high score for “security, monitoring, and governance”, key selection criteria for enterprise customers. About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. About Ovum Ovum is a market-leading research and consulting firm focused on helping digital service providers and their technology partners thrive in the connected digital economy. Through its 150 analysts and consultants worldwide, it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across six continents, Ovum offers a truly global perspective on technology, communications and media markets and provides clients with insight including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion. ### Media Contacts Sue Ralston Einsteinz Communications Phone: 02 8905 0995 sue@einsteinz.com.au 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Revolutionary Mobile Signal Booster Launches in New Zealand 2018-12-17T00:00:48Z revolutionary-mobile-signal-booster-launches-in-new-zealand Cel-Fi GO can provide indoor and outdoor coverage and is ideal for any location where cellular service is poor. Managing Director of Powertec Telecommunications, Raymond Smith, stated the solution would largely resolve frustrations with poor wireless coverage areas and call quality. “Cellular coverage in vehicles, homes and offices is more critical than ever before as the norm becomes to rely on mobile phones as the primary mode of communication,” he said. “Cel-Fi GO addresses these issues of poor mobile coverage and amplifies signal strength.” After a successful launch into the Australian market in 2017, the device was enthusiastically snapped up by fleet, 4WD, vehicle, marine, home, office and caravan markets. “We had an incredible opportunity to work alongside US-based Nextivity for the past couple of years to help bring the Cel-Fi GO to market in Australia and now we’re looking forward to boosting signals in New Zealand,” said Raymond. The cellular coverage solution leverages smart technology and award-winning IntelliBoost® signal processing to deliver the industry’s best voice and data wireless performance. “Based on the enthusiastic uptake in Australia we would expect that New Zealanders would embrace this product to solve their poor mobile coverage problems.” Cel-Fi GO is the first carrier-class cellular coverage solution to feature industry leading 100dB system gain – more than one hundred times powerful than traditional methods – cradle and antenna. Operated on 3G and 4G frequency bands, the device is indoor/outdoor IP rated and can be used in marine, automotive and fixed applications, for moving vehicles and building installations to amplify cellular signals using a number of patented algorithms. “Cel-Fi GO automatically adapts to the moving environment, jumping from tower to tower by not releasing the signal until the incoming tower signal strength is sufficient,” explained Raymond. Coupled with antennas and the Cel-Fi WAVE smartphone app, Cel-Fi GO is the ideal solution to resolve the toughest coverage challenges. From this month, Cel-Fi GO is available to New Zealand residents and mobile subscribers of the Vodafone network. More about Powertec Telecommunications Australian-born, global hardware and communications company, Powertec Telecommunications, is optimising connectivity far and wide with its low-cost, smart technology solutions. From humble beginnings in 1995 as a one-man team on the Gold Coast, the company has grown into an international operation with offices in NSW, Victoria, WA, QLD, NT and New Zealand. Founder and CEO, Raymond Smith, said that the driving force for the development of the business was to deliver individuals and businesses with solutions to help stay connected. “Our wireless communication products and solutions aim to make a difference in people’s lives and ensure that they can communicate and be connected no matter where they may be,” he said. “The products we offer are intelligent, reliable and durable for optimal connectivity and best possible performance.” Through a commitment with its partners and manufacturers, Powertec has secured exclusive distributorship in Australia and New Zealand for many complementary products that have attracted over 2,000 resellers and retailers, as well as internationally. In 2012, the company teamed up with Nextivity Inc. – a leading developer of cellular coverage technology – becoming the Australia Pacific distributor of Cel-Fi mobile smart repeaters; a first of its kind consumer product to be approved by all mobile carriers in Australia and New Zealand. “Powertec’s product reliability and onboard intelligence is the reason our network continues to grow and we’re able to offer effective wireless coverage and technology solutions in addition to products that work in harmony with cellular networks,” said Mr Smith. “Thanks to Powertec’s innovative solutions there are now thousands of sites and users with access to high speed data where previously it was not possible. “ Powertec today supplies mobile carriers, large multinational companies, government departments, defence, emergency services, small to medium sized businesses and individuals with its breadth of hardware solutions enhancing the ability to communicate. For more information on Powertec Telecommunications, visit their website: www.powertec.co.nz - ENDS – ALL MEDIA ENQUIRIES: Emma Bain | M10 Collective Ph: 0438 264 355 Email: emma@m10.com.au Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation 2018-12-12T21:07:53Z blue-prism-becomes-first-software-vendor-to-achieve-highest-level-of-veracode-verified-accreditation Sydney, Australia – December 13, 2018 – Blue Prism (AIM: PRSM), the provider of the world’s most successful Digital Workforce, today announced that it is the first and only robotic process automation (RPA) vendor to achieve the highest level of Veracode Verified, a program that validates a company’s secure software development processes. Blue Prism is also the world’s first software vendor to attain Verified Continuous, Veracode’s top tier and its most comprehensive for integrated and mature secure practices. The Veracode Verified accreditation is issued by one of the leading providers of application security, validates Blue Prism’s ongoing commitment and market leadership in prioritizing security and creating secure software. With approximately 30 percent of all data breaches occurring as a result of a vulnerability at the application layer, software purchasers are demanding more insight into the security of the software they are buying. The Veracode Verified seal and attestation provides customers with a way to identify the commitment of individual software vendors to ensuring that their products are secure by design. Blue Prism’s Digital Workforce Platform has successfully met the requirements of the Veracode Verified program allowing for better security integration into the development process. “Blue Prism’s partnership between its security and development teams to ensure secure coding practices was pivotal in the achievement of Verified Continuous,” said Asha May, Director of Customer Engagement at Veracode. “Blue Prism is committed to delivering secure code to help organizations reduce the risk of a major security breach.” This certification not only validates Blue Prism’s focus on providing an authentically built, enterprise-grade secure solution to this market, but is also part of the company’s intrinsic product development methodology. By completing and passing rigorous testing, the Veracode Verified program moves Blue Prism beyond point-in-time security testing, into a mature application security program that enforces secure development practice across the entire Software Development Life Cycle (SDLC). “Enabling organizations to move forward confidently in their intelligent automation initiatives is a keystone of long-term success for RPA vendors,” says Dave Mayer, Principal Analyst, AI & RPA from NelsonHall. “Reaching this level of security certification underscores Blue Prism’s prioritization of data and access security not just as a product feature, but as an ongoing, rigorous process encompassing the complete automation lifecycle.” When purchasing software, customers and prospects are demanding to understand how secure the software is. As part of Veracode Verified, Blue Prism can now demonstrate that its application has undergone security testing as part of the development practice. Additionally, participating in the program ensures that Blue Prism’s software meets an exceptionally high standard of application security, reducing risk for the customer. Organizations that have their secure development practice validated, and their application accepted into the Verified Continuous Tier, have demonstrated that the following security gates have been implemented into their software development practice: Assesses first-party code with static analysis Provides developers with remediation guidance on how to remediate flaws which have been introduced Assesses open source components for security vulnerabilities Documents through a policy that the application is compliant when there are no vulnerabilities medium or above Integrates security tools into development workflows Provides secure coding training to the development team and advanced secure coding training to an identified security champion on the development team. “Blue Prism’s participation in this program provides peace of mind to customers and prospects that our RPA platform meets the highest standard of application security, helping reduce risks while mitigating vulnerabilities,” said Colin Redbond, head of technology strategy for Blue Prism. “It also further highlights our leadership in RPA security and enables us to help organizations support their PCI-DSS, SANS 25, OWASP and CERT compliant processes while meeting the security and governance requirements in the most highly regulated industries.” About Blue Prism As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s intelligent digital workers provide government and business leaders with new operational capacity and intelligent skills to automate mission-critical business processes, while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount. Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500 and public-sector market. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism software robots. For more information about Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the company on LinkedIn and Twitter. ### Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications– For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Media contacts Sue Ralston or Pru Quinlan at Einsteinz Communications – For Blue Prism sue@einteinz.com.au or pru@einsteinz.com.au +61 (0)2 8905 0995 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz