The PRWIRE Press Releases https:// 2019-03-21T00:52:07Z Avaya Introduces Cloud Transformation Program Making it Easier for Companies to Adopt the Cloud Communications Infrastructure that Best Meets Their Needs 2019-03-21T00:52:07Z avaya-introduces-cloud-transformation-program-making-it-easier-for-companies-to-adopt-the-cloud-communications-infrastructure-that-best-meets-their-needs Enterprise Connect – Orlando, FL– March 21, 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has introduced its program to assist organisations considering cloud communications delivery models as part of their digital transformation. Avaya’s cloud transformation program makes it easier and removes uncertainty and risk from the transition. The program provides compelling incentives and the resources of its professional services team to help companies map the most effective and efficient path to implement Avaya OneCloud solutions for public, private or hybrid communications deployments. The Avaya cloud transformation program helps organisations: Define and discover their required outcomes for a cloud communications transition Determine the best cloud models for various applications, based on specific business needs Identify key processes and APIs that work within their existing infrastructure and how best to deploy them to a new cloud ecosystem Begin their cloud transformation with next steps and roadmaps aligned to their specific business goals and based on targeted financial modeling For Avaya customers, the company will provide credits for perpetual licenses and reduced per-seat cloud pricing, as well as remove termination penalties on current support services contracts for those that implement an Avaya OneCloud solution. Avaya customers can also take advantage of Avaya cloud transformation workshops at reduced or even zero cost. These workshops bring Avaya professional services cloud experts together with an organisation’s key decision makers for a working session to understand the breadth and depth of a cloud transformation with the Avaya OneCloud deployment model that best meets their needs, develop an implementation timeline, and define what is required to achieve desired outcomes. “Communications is foundational to digital success, driving improved collaboration and improving the customer experience, and cloud has become the new operating model for digital businesses,” said Zeus Kerravala, Founder & Principal Analyst, ZK Research. “For business leaders digitally transforming their communications via the cloud, it is important they find solutions that fit their workflows and a solution provider that offers a range of options. Avaya OneCloud offers the broadest selection of cloud options across every segment, and Avaya’s cloud transformation program will help organisations find the right solution that fits their unique requirements.” Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), provide organisations of all sizes with a fast, convenient and automated path to the benefits of cloud communications. Avaya currently has 3.7 million cloud seats between its public and private offerings, and continues to see increased adoption of its cloud solutions across a wide range of industries. Avaya OneCloud solutions are available in 34 countries. The company will continue to expand its global footprint in the coming months to meet the growing needs of customers worldwide. -Ends- For more information on the Avaya cloud transformation program, visit the dedicated webpage at: https://news.avaya.com/us-cp-cloud-migration-reg The company is showcasing its cloud solutions, and more, at the Avaya booth #1519, Hall D at Enterprise Connect, March 18–21, in Orlando, FL. #EC19, #ExperiencesThatMatter Additional Resources A Buyer’s Guide to Cloud Communications – ZK Research Read about ‘Why the Cloud Might be Right for You’ Check out our whitepaper, CAPEX vs OPEX: The Financial Implications of Going Cloud About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organisations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom Silver Peak Appoints Dean Vaughan Vice President of Sales for Asia Pacific and Japan 2019-03-20T21:30:00Z silver-peak-appoints-dean-vaughan-vice-president-of-sales-for-asia-pacific-and-japan Sydney, 21 March 2019 – Silver Peak®, the global SD-WAN leader, delivering the transformational promise of the cloud with a self-driving wide area network™, today announced the appointment of Australian Dean Vaughan as vice president of sales for Asia Pacific and Japan. Based in Singapore, Dean is responsible for accelerating business expansion and customer acquisition through the company’s enterprise and service provider channels across the region, spanning Asia, Japan, Australia and New Zealand. "Our primary goal across Australia and New Zealand is to liberate organisations from the compromises of router-centric and basic SD-WAN approaches to transform their networks into a business accelerant,” said Graham Schultz, regional director for ANZ at Silver Peak. “Dean’s cross-regional executive leadership will be invaluable as we continue to expand and drive our local partner ecosystem and deliver value to our growing base of customers.” Today’s executive appointment dovetails a series of executive leadership and channel partner program announcements that underscore the company’s strategy to recruit the industry’s best talent as it pursues market leadership in the hyper-competitive market for SD-WAN edge infrastructure. “It’s an exciting time to join Silver Peak as geographically distributed enterprises across the Asia Pacific and Japan region turn to SD-WAN as a means to drive cloud and digital transformation initiatives,” said Dean Vaughan, vice president of sales for Asia Pacific and Japan at Silver Peak. “My immediate task is to put in place the best go-to-market strategy and team to lead Silver Peak forward, empowering customers across the region with our business-driven Unity EdgeConnect SD-WAN edge platform.” Dean Vaughan is a 22-year industry veteran with a proven track record in building winning sales teams. Prior to joining Silver Peak, Vaughan served in various enterprise technology sales leadership positions at Oracle since 2009, most recently as senior director of Cloud Platform Solutions for ASEAN. In a short period of time, he significantly expanded the company’s public cloud IaaS and PaaS businesses. During his time at Oracle, Vaughan also established and scaled the Oracle Virtualisation and Linux business units in Australia and New Zealand. In addition, he oversaw the Cloud Infrastructure business unit for Asia Pacific and Japan, delivering consistent double-digit annual growth by expanding the business to India, Korea and Japan and restructuring the business in China, ASEAN, Australia and New Zealand. Prior to Oracle, Vaughan built NCR Corporation’s Cisco Systems Network Integration business across Asia Pacific. “Dean is a strong and seasoned leader who will enable us to capitalise on the unprecedented wave of SD-WAN demand across Asia Pacific and Japan,” said Ken Laversin, chief revenue officer at Silver Peak. “Dean’s demonstrated expertise in growing multiple businesses across the region, and his in-depth knowledge of the enterprise and channel market, will enable Silver Peak to accelerate business expansion and customer acquisition. This will further entrench the business as the global SD-WAN leader delivering the transformational promise of the cloud with the industry’s first self-driving wide area network.” About Silver Peak Silver Peak, the global SD-WAN leader, delivers the transformational promise of the cloud with a business-first networking model. The Unity EdgeConnect™ self-driving wide area network platform liberates enterprises from conventional WAN approaches to transform the network from a constraint to a business accelerant. Thousands of globally distributed enterprises have deployed Silver Peak WAN solutions across 100 countries. Learn more at silver-peak.com. # # # Media Contacts: Einsteinz Communications for Silver Peak Richelle Gillette and Emma Keen +61-2-8905 0995 silverpeak@einsteinz.com.au ISACA Issues New Blockchain, CASB Solutions and GDPR Audit Programs 2019-03-20T02:43:55Z isaca-issues-new-blockchain-casb-solutions-and-gdpr-audit-programs Sydney, NSW, AUS (20 March 2019) — Auditors face an onslaught of new technologies, systems and regulations to incorporate into assessments. New audit programs from global technology association ISACA give auditors additional frameworks for toolkits to provide assurance for blockchain, cloud access security brokers (CASBs) and the EU GDPR. The Blockchain Preparation Audit Program helps organisations manage the preparation for using blockchain technology--the underlying distributed network system often associated with the decentralised cryptocurrency, bitcoin--found in applications across myriad industries. Covering all aspects of blockchain, from pre-implementation, governance, development, security, transactions and consensus, this program guides auditors in identifying and developing key policies, procedures and controls to mitigate risk and streamline processes prior to a blockchain implementation and includes a blockchain technology audit preparation program worksheet. By using this program, auditors gain tools to: Provide management with an assessment of whether their proposed blockchain technology control environment is adequately designed and operationally effective Identify potential blockchain risks which could result in reputational and/or material financial impact Provide management with a holistic perspective on blockchain technology that considers both technical and non-technical factors. To assist IT auditors assess the effectiveness of CASB solutions, ISACA releases the Cloud Security Access Broker (CASB) Audit Program. Enterprises often use CASBs to manage risks, such as those associated with various deployment models, identity management, and compliance with data drive regulations. This audit program factors in several considerations auditors should keep in mind when assessing whether operational and compliance expectations can be met with their CASB deployment, including: Identity management of users, inclusive of privileged users and enhanced access groups Mitigation of risks associated with different deployment models Asset management and protection through security initiatives such as physical security and though program management (key management and incident response as examples). Following the 25 May 2018 implementation date, the EU General Data Protection Regulation (GDPR) gives EU residents control over their personal data wherever this data may reside, standardising regulation across the EU and the European Economic Area (EEA) as well as affecting all enterprises that process data from EU/EEA countries. The GDPR Audit Program for Small and Medium Enterprises offers an audit framework to assess how effectively GDPR is governed, monitored and managed. It provides guidance to: Provide management with an assessment of GDPR policies and procedures and their operating effectiveness Identify control weaknesses which could result in increased use of unsanctioned GDPR solutions (and higher likelihood that the solutions are not detected) Evaluate the effectiveness of the organisation’s practices and ongoing management of GDPR. Blockchain Preparation Audit Program is free to members or for purchase by non-members for US $49. Both Cloud Security Access Broker (CASB) Audit Program and GDPR Audit Program for Small and Medium Enterprises are US $25 for members and US $49 for non-members. For more information on ISACA’s audit and assurance programs, please visit www.isaca.org/auditprograms. About ISACA Now in its 50th anniversary year, ISACA® (isaca.org) is a global association helping individuals and enterprises achieve the positive potential of technology. Today’s world is powered by information and technology, and ISACA equips professionals with the knowledge, credentials, education and community to advance their careers and transform their organisations. ISACA leverages the expertise of its 460,000 engaged professionals—including its 140,000 members—in information and cyber security, governance, assurance, risk and innovation, as well as its enterprise performance subsidiary, CMMI® Institute, to help advance innovation through technology. ISACA has a presence in more than 188 countries, including more than 220 chapters worldwide and offices in both the United States and China. Twitter: www.twitter.com/ISACANews LinkedIn:www.linkedin.com/company/isaca Facebook: www.facebook.com/ISACAHQ Instagram:www.instagram.com/isacanews/ Contact: Julie Fenwick, 0468 901 655, jfenwick@daylightagency.com.au Lauren Graham, 0432 614 401, lgraham@daylightagency.com.au Dell Boomi helps University of Melbourne to cloud-enable its integrations and transition to Smarter Campuses 2019-03-20T01:39:52Z dell-boomi-helps-university-of-melbourne-to-cloud-enable-its-integrations-and-transition-to-smarter-campuses Sydney, Australia – March 19, 2019 – Dell Boomi™ (Boomi) has announced it has been contracted by the University of Melbourne (UoM) to enable the coexistence of the institute’s 700 applications using the Boomi integration platform. Boomi has helped the university create a centralised data synchronisation hub that provides granular visibility into data quality and has subsequently accelerated the roll-out of new services. The real-time availability of this critical information will help UoM transform its facilities into smart campuses powered by the Internet of Things (IoT). UoM provides education to more than 50,000 students enrolled across its seven campuses. Its vast set of applications – spanning everything from a Financial and Employee System (FES) to Student Management Systems (SMS) and its online Learning Management Systems (LMS), as well as a slew of specialty systems – are part of a hybrid environment. UoM deployed the Boomi integration platform-as-a-service (iPaaS) to link up its IT environment. Boomi is a only truly cloud-based integration provider and was selected for its ability to support a diverse organisation. The university is using the Boomi Master Data Hub (MDH) as the foundation for its data synchronisation. These comprehensive capabilities are managed through Boomi’s easy-to-use interface which provides full visibility over and control of all information flowing through the platform. Having established a modern integration framework, UoM has been able to commence its transition to smart campuses. Critical to this project is space utilisation, and so the university is in the process of installing smart sensors in selected buildings. Boomi will collect the data generated by these sensors and transfer it to the smart campus data repository, along with information from other relevant applications. These insights will allow UoM to determine how and when facilities are being used in order to optimise space and other student services. “Data consistency is a major challenge for organisations investing in digital transformation – especially in an industry like higher education where student attrition and policy issues place constant pressure on Australian universities to demonstrate the outcomes they can deliver,” said Nick Lambrou, Managing Director Australia and New Zealand at Boomi. “With the Boomi platform at the core of its applications tying all data together, UoM has developed the comprehensive scaffolding it needs to drive its digital evolution, allowing it to introduce new services sooner, while preparing its facilities for the next phase of its growth strategy.” About Dell Boomi Boomi, an independent business unit of Dell, quickly and easily unites everything in your digital ecosystem so you can achieve better business outcomes, faster. Boomi’s intelligent, flexible, scalable platform accelerates your business results by linking your data, systems, applications, processes and people. Harnessing the power of the cloud to unify everything inside and outside of a business, Boomi gives more than 8,200 organizations the agility to lead the future. For more information, visit http://www.boomi.com. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience 2019-03-19T23:47:15Z avaya-deepens-integration-with-google-cloud-to-provide-powerful-ai-enhancing-customer-experience Sydney, Australia – March 19, 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced further integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies. Recognised as a Leader in the Gartner Magic Quadrant for Contact Center1, Avaya extends its leadership in leveraging AI to improve customer experience with more personalised, intelligent and insightful interactions. This includes embedding Google’s machine learning within Avaya conversation services powering the contact centre, enabling easy integration of AI capabilities regardless of channel, promoting a consistent and intelligent experience for customers and delivering true omnichannel experiences with AI. Together, Avaya and Google Cloud are providing customers with increased flexibility, efficiency and scalability in deploying powerful and simple communication and collaboration solutions that improve the customer journey. Avaya IX Contact Centre is an AI-enhanced, omnichannel solution including voice, email, chat and mobile communications to make customer engagement a competitive advantage that drives growth and brand preference. Avaya and Google are innovating in a number of key areas, including: Virtual Agents – Human-like automated Bots which seamlessly interact with customers, offloading the live agents’ utilisation until the optimal time and then transferring all context gathered to the agent. Now customers can decide when and how to engage bots throughout the interaction. And the Avaya platform captures the intent, actions and ultimate disposition of each interaction in real-time. Through this rich data, Avaya AI can be applied to decide the next best action in future customer engagement. Agent Assist – Provides superior customer experience by continuously delivering contextually relevant knowledge base to agents based on real time conversational analysis–for BOTH voice and text-based interactions. Avaya AI algorithms can be applied to Google Contact Centre AI to determine the next best action by the agent, delivering the right information and reducing customer friction – while increasing agent satisfaction and contact centre efficiency. Conversational Topic Modelling – An unsupervised learning tool designed to uncover key topic areas that customers have been contacting the contact centre about, and abstracting relevant information relating to how topics are articulated. Google Topic Modelling combined with Avaya AI enables agents to leverage real-time visibility of topics with each conversation turn. Through this valuable insight, recommended responses and best actions can be uniquely tailored to each part of the conversation to drive desired outcomes. Avaya is enhancing the customer experience by strengthening these areas through integration of Google Cloud APIs with key elements of Avaya’s contact centre infrastructure. Additionally, Avaya’s browser-based desktop is designed to easily connect with applications and Google Contact Centre AI is seamlessly incorporated in the agent user experience. “Partnering with Avaya helps us deliver on our goal to make the contact centre experience easier and more efficient,” said Rajen Sheth, Director of Product Management at Google Cloud. “We’re excited to work with Avaya so enterprises can keep customers happy with faster call resolution, and we look forward to building on this partnership as technology and customer’s expectations evolve.” Avaya and Google’s unique collaboration offers a differentiated contact centre solution with a simpler, but more efficient and architecturally superior approach via native gRPC integration for voice. This will enable Avaya IX Contact Centre customers to easily integrate AI providers like Google Cloud and infuse AI capabilities regardless of channel, for consistent omnichannel experiences. Avaya IX Contact Centre solutions are capable of maintaining an awareness of all events, including the sentiment, suggestions and resolution, creating a data lake source for future machine learning processing that generates increasingly impactful results. “We continue to expand our AI-enabled solutions as well as our cloud offerings for customers ranging from small-medium business to the largest global enterprises, and further collaboration with Google is providing additional capabilities to augment the innovation,” said Chris McGugan, Avaya Senior Vice President, Solutions & Technology. “By bringing these innovations to market for Avaya customers and partners, we enable them to make every customer interaction more meaningful and insightful, and more productive for their businesses.” Avaya pioneered the integration of AI capabilities into contact centre communications solutions, and has led development and investment in a number of key areas: Effortless Self-Service: With the power of AI, you can deliver great self-service experiences getting your customer the right information at the right time. Agent Assistance and Productivity: Empower agents with AI-driven guidance, that includes relevant content, suggested next-actions, and real-time coaching to stay ahead of the customer engagement. Smart Matching: Leverage advanced machine learning models to pair the best agent with each customer interaction. Smart Interactions: With powerful AI technologies, you can create smart, conversational interactions that yield improved business results. Empowered Agents: Agents are empowered by AI-driven guidance for content and suggested actions. Summarisation tools help agents expedite after-call processes. Simplified Operations: Reduce complexity for customers and agents alike by using AI models to select a self-service experience, automate a process, or pair with the best possible agent -Ends- The company is showcasing these solutions, and more, at the Avaya booth #1519, Hall D at Enterprise Connect, March 18–21, in Orlando, FL. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organisations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. 1 https://www.avaya.com/en/about-avaya/newsroom/pr-us-180522/ Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners Barracuda Intel Exposes the Latest Strategies Cybercriminals Are Using to Get Past Email Security Gateways 2019-03-19T21:00:00Z barracuda-intel-exposes-the-latest-strategies-cybercriminals-are-using-to-get-past-email-security-gateways-1 Sydney, 20 March 2019 – Barracuda, a trusted partner and leading provider for cloud-enabled security solutions, today released key findings from a report with the title Spear Phishing: Top Threats and Trends. Barracuda researchers evaluated more than 360,000 spear phishing emails in a three-month period, identifying and analysing three major types of attacks: brand impersonation, business email compromise and blackmail. Read the full report: https://www.barracuda.com/spear-phishing-report The report takes an in-depth look at how these three types of attacks work, why traditional email security can’t stop them, the latest techniques scammers are using, and how organisations can protect against these attacks. A closer look at evolving threats Barracuda’s research uncovered fresh insights into how these popular attacks are evolving and the tactics they are using to evade detection. Impersonating Microsoft is one of the more common techniques used by hackers trying to take over accounts. Financial institutions are impersonated in nearly 1 in 5 attacks. Finance department employees are heavily targeted, as they are most likely to deal with banks and other financial institutions. The majority of subject lines on sextortion emails contain some form of security alert. Attackers often include the victim’s email address or password in the subject line. Subject lines on more than 70 percent of business email compromise attack emails try to establish rapport or a sense of urgency; many imply the topic has been previously discussed. Scammers use name-spoofing techniques, changing the display name on Gmail and other email accounts to make the email appear to come from a company employee. This tactic can be especially deceiving to those reading the email on a mobile device. “Spear phishing attacks are designed to evade traditional email security solutions, and the threat is constantly evolving as attackers find new ways to avoid detection and trick users,” said Asaf Cidon, VP, Content Security at Barracuda Networks. “Staying ahead of these types of attacks requires the right combination of technology and user training, so it’s critical to have a solution in place that detects and protects against spear-phishing attacks, including business email compromise, brand impersonation and sextortion.” Barracuda Sentinel uses artificial intelligence and deep integration with Office 365 to detect spear phishing attacks and stop them before they reach your mail server. Total Email Protection takes that protection a step further, combining Barracuda Sentinel with Barracuda Essentials, Barracuda PhishLine and Barracuda Forensics and Incident Response for a complete email security, archiving, and data protection solution. Resources: Download the full report: https://www.barracuda.com/spear-phishing-report Read the blog post: http://cuda.co/35206 About Barracuda At Barracuda we strive to make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 150,000 organisations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. For more information, visit barracuda.com. Barracuda Networks, Barracuda and the Barracuda Networks logo are registered trademarks or trademarks of Barracuda Networks, Inc. in the U.S. and other countries. Gartner Says Outdated Technology Pushing Australian Workers Out The Door 2019-03-13T02:36:58Z gartner-says-outdated-technology-pushing-australian-workers-out-the-door Organisations must find a way to address the needs of modern workers as employees grow increasingly frustrated with workplaces that expect them to work with outdated, slow and complex technology, according to Gartner, Inc. Technology now ranks in the top 10 reasons Australian employees will leave their current role, according to Gartner’s 4Q18 Global Talent Monitor. The data reveals technology rose eight places from 3Q18 to come in ninth on the list of key attrition drivers for Australian employees. “People have become so used to advanced technology in their day-to-day lives, that they expect the same thing from their workplace. However, businesses are having a hard time matching the speed at which technology is adopted at home,” said Aaron McEwan, HR Advisory Leader at Gartner. “It’s not surprising that employees are becoming frustrated when they find themselves wasting valuable time navigating complicated systems and processes that utilise slow and old technology. It’s unproductive and inefficient for everyone involved,” said Mr. McEwan. Compensation has also become increasingly important for Australian employees, rising four places to the No. 3 reason Australians cite for leaving their jobs. Alternatively, for the first time in five years, compensation is the third driver of attraction for Australian workers when considering a new position. “The combination of expectations over compensation and the tools and tech employees are given to do their job often feel like a representation of an individual’s value or worth to the company. Feeling valued by your employer is intrinsically linked to the employee experience and really impacts how a person feels about their job,” said Mr. McEwan. These factors may have already hit the willingness of Australian employees to go above and beyond at work as discretionary effort levels fell 4.5 per cent year over year – from 21 percent in 4Q17 to 16.5 percent in 4Q18 (see Table 1). Highlights from the 4Q 2018 Global Talent Monitor Talent Monitor Australian International Average High Intent to Stay 38.8% 32.5% High Discretionary Effort 16.5% 14.4% Job Opportunities 49.7 51.1 Drivers of Attraction Work-Life Balance Location Compensation Compensation Work-Life Balance Stability Drivers of Attrition Future Career Opportunity People Management Compensation Future Career Opportunity Compensation People Management Source: Gartner (February 2019) According to Mr. McEwan, businesses can no longer ignore the needs of their employees, and must start thinking of their workers like they do their customers; making it a priority to offer a personalised, seamless and efficient experience. “For organisations, the answer doesn’t lie in allowing staff to bring their own devices or offering more money. It’s recognizing that these are just a part of the broader employee experience,” Mr. McEwan said. “This means understanding and focusing on what employees’ value from their experiences with the company. Rather than waste time implementing policies, systems and processes that have no impact on how employees feel about their company, organisations need to talk to employees to determine how to retain current and attract new employees.” Gartner advises organisations to tailor employee experiences to suit the needs, desires and goals of the individual rather than the collective. By understanding what employees value the most, HR leaders can positively impact the employee experience and lessen the desire for them to seek alternative employment opportunities. Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey which is made up of more than 22,000 employees in 40 countries, including 848 in Australia this quarter. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner ReimagineHR Conference Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, August 6-7 in Sydney, Australia. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held September 18-19 in London, and October 28-30 in Florida. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. ISACA Introduces Accelerated Path to the CSX Cybersecurity Practitioner Certification 2019-03-10T23:01:32Z isaca-introduces-accelerated-path-to-the-csx-cybersecurity-practitioner-certification Sydney, NSW, AUS (11 March 2019) — In response to feedback on the CSX Cybersecurity Practitioner (CSX-P) certification beta exam last year, global technology association ISACA has introduced an accelerated path to earning the CSX-P credential. The Accelerated CSX-P Certification Suite recognises existing certifications and expertise, enabling those who hold one of the following certifications or who have three years of cybersecurity experience to pursue it: CISA CISM CGEIT CRISC Cybersecurity Fundamentals Certificate CEH CISSP CySA+ ECSA GCIH GPEN LPT OSCP The CSX-P exam now takes one hour instead of four, and candidates must receive a passing score on at least three of the five performance assessments. The cost for the Accelerated CSX-P Certification Suite is US $549 for ISACA members and US $599 for nonmembers. It includes the application fee, certification exam and 10 labs (six instructional labs and four challenge labs) to help the candidate prepare. Additionally, CSX-Ps (including those already certified) no longer need to retest every three years in order to recertify. Instead, 50 per cent of the 120 CPE hours required every three years must involve performance-based training to ensure cybersecurity skills are continually honed. A promotional rate of US $429 for members and US $479 for nonmembers is available until 29 March. The CSX-P is the cybersecurity industry’s first performance-based certification. It is a past winner of SC Award’s Best Certification Program. More information is available at www.isaca.org/csxpfast-track. More information on ISACA’s Cybersecurity Nexus, which offers credentials, training, guidance and more, visit https://cybersecurity.isaca.org. About ISACA Now in its 50th anniversary year, ISACA® (isaca.org) is a global association helping individuals and enterprises achieve the positive potential of technology. ISACA equips professionals with the knowledge, credentials, education and community to advance their careers and transform their organisations. ISACA leverages the expertise of its 460,000 engaged professionals—including 140,000 members—in information and cyber security, governance, assurance, risk and innovation, as well as its enterprise performance subsidiary, CMMI® Institute, to help advance innovation through technology. ISACA has a presence in more than 188 countries, including more than 220 chapters worldwide and offices in both the United States and China. Twitter: www.twitter.com/ISACANews LinkedIn: www.linkedin.com/company/isaca Facebook: www.facebook.com/ISACAHQ Instagram: www.instagram.com/isacanews/ Contact: Julie Fenwick, 0468 901 655, jfenwick@daylightagency.com.au Lauren Graham, 0432 614 401, lgraham@daylightagency.com.au ISACA Honored As Most Important Non-Profit Shaping Cybersecurity Industry At SC Media 30th Anniversary Awards 2019-03-07T06:06:09Z isaca-honored-as-most-important-non-profit-shaping-cybersecurity-industry-at-sc-media-30th-anniversary-awards Sydney, NSW, AUS (6 March 2019) — ISACA was recognised among the “Most Important Industry Organisations of the Last 30 Years” today in the SC Media 30th Anniversary Awards at RSA Conference 2019. “As ISACA celebrates its 50th anniversary, we are honored that SC Media recognised ISACA’s impact in advancing the profession, the industry, and helping individuals and enterprises achieve the positive potential of technology,” said Rob Clyde, CISM, ISACA Board Chair. “Every day, the world over, ISACA equips professionals with the knowledge, credentials, learning and community to propel their careers and transform their organisations through business technology. We look forward to the innovations, transformation and opportunities the next 50 years will bring. “And, we believe marking milestones is essential: Congratulations to SC Media for reaching its 30th anniversary, and thank you for your leadership in sharing industry expert guidance and insights,” he added. As part of SC Media’s year-long celebration for its 30th anniversary in the cybersecurity industry, the annual SC Awards were expanded to include special categories honoring those that have shaped the industry. Winners were decided by SC Media’s editorial team with the assistance of the SC Awards co-chairs. “Over the last three decades, the winners of our 30th Anniversary Awards have left an indelible imprint on the cybersecurity industry through their tireless work and visionary leadership,” said Illena Armstrong, VP, editorial, SC Media. “ISACA most assuredly earned this honor for its continued dedication to protecting enterprises from today’s sophisticated threats.” ISACA is celebrating its 50th anniversary in 2019, having evolved from its early focus on electronic data processing audit to now serving a global network of more than 140,000 members in 188 countries in information and cyber security, governance, assurance, risk and innovation. In the past 30 years, ISACA has been especially known for its industry-leading credentialing program, which includes the Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) and Certified in the Governance of Enterprise IT (CGEIT) certifications, as well as its CSX Cybersecurity Practitioner (CSX-P) certification. More than 200,000 ISACA certifications have been achieved since inception, with a retention rate of between 94-96 per cent. ISACA certifications are consistently ranked among the highest-paying IT certifications in the industry and annually recognised as premier industry certification programs by SC Media and other industry leaders. Over the past three decades, ISACA also launched and frequently refreshed the COBIT framework for customising and right-sizing enterprise governance of information and technology, including the release of COBIT 2019; established the holistic CSX cybersecurity program with the first vendor-neutral, performance-based cybersecurity certification; hosted security, audit and governance events across the globe and virtually; established a global advocacy program to help governments proactively respond to fast-emerging cybersecurity threats; and launched the SheLeadsTech program to empower women in the technology workforce. ISACA has maintained a future-minded approach throughout, and expanded its appeal across industries and enterprises with the 2016 acquisition of the CMMI Institute, headquartered in Pittsburgh, PA, USA, and opening a China operation last year. ISACA continually aims to connect its global professional community with the needed tools and resources to thrive amid a fast-evolving technology landscape. For more on ISACA’s contributions to the profession — and its commitment to help innovate the future — visit ISACA’s 50th anniversary website. ### About SC Media SC Media is cybersecurity. For over 30 years, they have armed information security professionals with in-depth and unbiased information through timely news, comprehensive analysis, cutting-edge features, contributions from thought leaders, and independent product reviews in partnership with and for top-level information security executives and their technical teams. In addition to their comprehensive website, SC Media offers magazines, ebooks, and newsletters. They also host digital and live events such as SC Awards and RiskSec Conference to provide cybersecurity professionals all the information needed to safeguard their organisations and contribute to their longevity and success. About ISACA Now in its 50th anniversary year, ISACA® (isaca.org) is a global association helping individuals and enterprises achieve the positive potential of technology. Today’s world is powered by information and technology, and ISACA equips professionals with the knowledge, credentials, education and community to advance their careers and transform their organisations. ISACA leverages the expertise of its 460,000 engaged professionals—including its 140,000 members—in information and cyber security, governance, assurance, risk and innovation, as well as its enterprise performance subsidiary, CMMI® Institute, to help advance innovation through technology. ISACA has a presence in 188 countries, including more than 220 chapters worldwide and offices in both the United States and China. Twitter: www.twitter.com/ISACANews LinkedIn: www.linkedin.com/company/isaca Facebook: www.facebook.com/ISACAHQ Instagram: www.instagram.com/isacanews/ Contact: Julie Fenwick, +64 68 901 655, jfenwick@daylightagency.com.au Lauren Graham, +64 32 614 401, lgraham@daylightagency.com.au ISACA’s State of Cybersecurity 2019 Survey: Retaining Qualified Cybersecurity Professionals Increasingly Challenging for Organisations 2019-03-05T00:56:33Z isacas-state-of-cybersecurity-2019-survey-retaining-qualified-cybersecurity-professionals-increasingly-challenging-for-organisations Sydney, NSW, AUS (5 March 2019) — Organisations are struggling to keep their cybersecurity workforce fully staffed as competitors increasingly pick off employees who are enticed by higher pay and bonuses, according to ISACA’s new cybersecurity workforce research. The short supply of qualified cybersecurity professionals has led to unfilled positions and a widening work skills gap. A whopping 69 per cent of respondents say their cybersecurity teams are understaffed. Part 1 of ISACA’s State of Cybersecurity 2019 report analyses the trends of cybersecurity hiring, retention, gender diversity and budget implications. “Current Trends in Workforce Development” released today at the RSA Conference in San Francisco. The research found: Cybersecurity professionals are still in short supply and hard to find, particularly for roles that require technical proficiency. Retaining cybersecurity professionals is exceptionally difficult, even when enticements such as training and certification are provided. Gender diversity programs are declining and perceived as less effective than in the past. Cybersecurity budget increases are expected to slow slightly. “We’re in a highly fluid environment where organisations are increasingly challenged by competitive forces,” said Rob Clyde, CISM, board chair of ISACA. “Creative and competitive retention efforts are more important than ever in the current environment, and organisations should make it a priority to identify ways to boost their cybersecurity teams.” While 57 per cent of respondents say their organisations offer increased training as incentives to keep people within an organisation, an overwhelming 82 per cent indicate that most individuals leave their companies for another because of financial and career incentives, such as higher salaries, bonuses and promotions. However, Frank Downs, director of cybersecurity practices at ISACA, points out that such incentives are not necessarily what cybersecurity professionals need to advance in their careers. Business acumen is key. “The most prized hire within a cybersecurity organisation is a skilled professional, who not only understands the business operation and how cybersecurity fits into the greater needs of the organisation, but also knows how to communicate well,” said Downs. In the survey, 58 per cent of respondents note that their organisations have unfilled cybersecurity positions. The results also show that there is a 6 percentage-point increase, year over year, of organisations languishing at least six months before they are able to fill open cybersecurity positions—increasing from 26 per cent in 2017 to 32 per cent in 2018. Gender Diversity Programs in Decline Only 45 per cent of the survey’s female respondents believe that both men and women have equal opportunity for career advancement. This represents a downward trend from 51 per cent the previous year. The survey also finds that less than half of cybersecurity organisations have a gender diversity program, and the perception of their effectiveness, when compared to previous years, is declining. “Attempts to diversify the workforce and create gender inclusion are either not happening enough or are failing to meet employee expectations,” said Clyde. “Respondents do not believe their organisations prioritise increasing the number of women in cybersecurity roles or advancing them within the organisation.” “Organisations need to communicate a clear career path for all cybersecurity staff in order to retain staff and tackle ongoing threats to the enterprise,” said Jo Stewart-Rattray, Global Lead for ISACA’s SheLeadsTech advocacy program. “But this is especially important for women, who can feel isolated being the only female in the room, if we are going to close the gender diversity gap.” “Providing role models and mentors both within and outside an organisation greatly increases the chance for women to remain in the profession and move into leadership roles,” adds Stewart-Rattray. “Organisations also need to provide flexible working opportunities.” Cybersecurity Budget Increases Are Expected to Slow Most respondents still expect an increase in cybersecurity budget, but not as much as in the previous year; 55 per cent report they expect an increase in cybersecurity budgets, a decrease of nine points from last year’s 64 per cent. When asked about funding, 60 per cent of respondents indicate that they consider their cybersecurity budget to be underfunded, with nearly 20 per cent believing that their budgets are significantly underfunded. State of Cybersecurity 2019 can be downloaded free at https://cybersecurity.isaca.org/state-of-cybersecurity. The report is the latest research from ISACA’s Cybersecurity Nexus, which offers credentials, training, guidance and research for security professionals. ### About the State of Cybersecurity Study More than 1,500 cybersecurity professionals who hold ISACA’s Certified Information Security Manager (CISM) and/or CSX Cybersecurity Practitioner (CSXP) designations and positions in information in security participated in the online survey. The findings will be issued in two white papers in 2019. To see the first white paper, visit https://cybersecurity.isaca.org/state-of-cybersecurity. About ISACA Now in its 50th anniversary year, ISACA (isaca.org) is a global association helping individuals and enterprises achieve the positive potential of technology. Today’s world is powered by information and technology, and ISACA equips professionals with the knowledge, credentials, education and community to advance their careers and transform their organisations. ISACA leverages the expertise of its 460,000 engaged professionals—including its 140,000 members—in information and cyber security, governance, assurance, risk and innovation, as well as its enterprise performance subsidiary, CMMI Institute, to help advance innovation through technology. ISACA has a presence in 188 countries, including more than 220 chapters worldwide and offices in both the United States and China. Twitter: https://twitter.com/ISACANews LinkedIn: https://www.linkedin.com/company/isaca Facebook: www.facebook.com/ISACAHQ Instagram: https://www.instagram.com/isacanews Press Contacts: Julie Fenwick, 0468 901 655, jfenwick@daylightagency.com.au Lauren Graham, 0432 614 401, lgraham@daylightagency.com.au Express Virtual Meetings launches high-definition video conferencing technology 2019-03-03T21:00:00Z express-virtual-meetings-launches-high-definition-video-conferencing-technology Melbourne – 04 March 2019 – Express Virtual Meetings (EVM), a leading provider of audio, web and video conferencing services and part of the MNF Group, has launched its enterprise-grade, high-definition video conferencing service, representing a sweeping change to the way organisations communicate and collaborate. Enterprise-grade HD video conferencing technology has historically been considered cost prohibitive to most businesses unless they are large organisations with expensive in-house infrastructure and experienced IT departments. EVM’s video-conferencing solution brings the latest in enterprise-grade HD video conferencing technology into the mainstream for businesses of all sizes. EVM’s video conferencing solution enables customers who wish to hold video conferences, without the expense of purchasing and managing expensive and complex hardware infrastructure such as multi-point conferencing units (MCUs), separate gateways, and storage or playback devices, to conduct multi-party video meetings using any video conferencing system. PC or mobile users without access to a video conferencing end point can also join a video conference seamlessly via their web browser using WebRTC (without needing to download any software) and retain superior sound and video quality. “Our brand new, high-definition (H.323) video conferencing solution provides exceptional audio and video quality and is a big step forward in terms of availing this fantastic technology to Australian businesses of all types,” Andrea Goding, General Manager for Express Virtual Meetings explains. “Our video conferencing infrastructure is housed in secure data centres in Australia, and is independent of the pubic internet which means our customers are less likely to experience sound or visual lag or drop outs that users of traditional online meeting applications experience from time-to-time. Most importantly, our state-of-the-art security encryption technology - which aligns with standard security protocols – protects the transmission of voice and video data impeding potential threats to customer security and privacy,” Ms Goding said. EVMs’ video conferencing solution can be used for everyday meetings, or customised for large-scale special events where the company’s on-demand, conference management team work closely with customers, end-to-end, to ensure their event is a success. “We are very excited to launch this solution. It’s suitable for organisations that already have H.323/SIP end points available or those who are experiencing the frustrating short comings of their current online meeting tools and are ready to take their video conferencing to the next level,” Ms Goding concluded. For more information, visit https://www.expressvirtualmeetings.com.au/video-conferencing-launch-lp. -End- About EVM Express Virtual Meetings is an award-winning Australian-owned and operated conferencing provider, offering a wide range of reliable and flexible audio, web, video and operator-assisted conferencing options. We have been servicing small to medium businesses and large-scale enterprises in Australia and around the world for over 15 years. For more information: Zoe Palin, Marketing Manager, Conference Call International | Express Virtual Meetings Phone: +61 3 8788 6015 Email: zpalin@conferencecall.international.com Avaya Recognises APAC Region’s Leading Tech Pioneers 2019-02-28T02:46:16Z avaya-recognises-apac-regions-leading-tech-pioneers Bangkok, Thailand – February 28, 2019 – At this week’s Avaya Partner Summit 2019, held in Bangkok, Avaya Holdings Corp. (NYSE:AVYA) recognised the leading tech pioneers from the Asia-Pacific (APAC) region. Ten awards were given to Avaya’s leading channel partners from Australia, Japan, Korea, Malaysia, Hong Kong and China at a star-studded gala dinner. The partners were recognised for creating new ideas to inspire in their quests to revolutionise the way that businesses build customer and employee experiences. At the Avaya Partner Summit, Avaya demonstrated its go-to-market transformation strategy for APAC channel partners, who will be able to take advantage of Avaya’s fast-growing ecosystem of technology solutions, alliance partners and channel programs to increment and amplify the value of their Avaya business. “In an increasingly digitised business environment, it is more important than ever for technology companies to collaborate in designing holistic solutions for their customers’ business needs. Today we recognise organisations that share this vision and which are using Avaya’s open communications platforms to innovate, to grow and to deliver additional value to the market,” said Fadi Moubarak, Vice President – Channels, Avaya International. The lion’s share of awards went to channel partners from Australia, Japan and South Korea, speaking volumes about the sophistication of these markets. Many of the winning partners were recognised for implementing truly innovative solutions that redefined their customers’ businesses. For instance, the Australia-based Telstra was honoured for its continued ability to develop the latest, customer-centric innovations on the Avaya Oceana and Equinox platforms. Marubeni Information Systems Co., based in Japan, was awarded for developing its own artificial intelligence (AI) solution enabling voice-based recognition, frequently asked questions and interactive voice response (IVR). Meanwhile, the Korea-based TAK Information Systems Inc. was named Innovation Partner of the Year after deploying an advanced omni-channel call centre – the first of its kind in the country. Avaya also paid homage to the partners most driving cloud growth across the APAC region, where once again Australia and Japan led the field. CTI Solutions, was awarded after it emerged that the company sold over 50 per cent of the PoweredBy seats in Australia last year. And SCSK gained recognition for growing its Avaya cloud business by over 40 per cent last year. The full list of awards and winners are: Mid-Market Cloud Partner of the Year: CTI Solutions (Australia) Enterprise Cloud Partner of the Year: SCSK (Japan) Innovation Partner of the Year: TAK Information Systems Inc. (South Korea) Growth Partner of the Year: Hansol Inticube Co. (South Korea) A.I. Partner of the Year: Marubeni Information Systems Co. (Japan) Mid-Market Partner of the Year: E-World Communication SND BHD (Malaysia) Loyalty2Gether Partner of the Year: Hong Kong Telecommunications (Hong Kong) Distributor of the Year: Sichuan Changhong IT Information Products (China) SP Partner of the Year: Telstra (Australia) Partner of the Year: Mitsui Knowledge Industry (Japan) -Ends- About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners MyNetFone partners with ACN Pacific, the world’s largest direct seller of essential services 2019-02-27T21:00:00Z mynetfone-partners-with-acn-pacific-the-worlds-largest-direct-seller-of-essential-services Sydney – 28 February 2019 – MyNetFone Business, a provider of new-generation hosted communications services and part of the MNF Group, has partnered with the world’s largest direct seller of essential services, ACN. The organisation’s Australian-based Independent Business Owners can now resell MyNetFone’s Virtual PBX phone system within the Australian marketplace. ACN Pacific is the trusted go-to partner for customers’ essential services within the small and medium business (SMB) sector. MyNetFone’s Virtual PBX phone system is future-proof and scalable and can easily accommodate sudden growth often experienced by SMBs. Hosted in the cloud, specific IT expertise is not needed to maintain or configure the system – ideal for SMBs owners. Lee Atkinson, MyNetFone’s General Manager for Small Business and Channel Partners said the two-year agreement with ACN will assist MyNetFone in growing market share within Australia’s biggest business sector. Atkinson said, “ACN only partner with leaders in telecommunications and they have a vast network of people that are world leaders at opening doors to new business. MNF are leaders at simplifying communications and delivering telecommunication products. The potential for our partnership is huge.” Gerard Frack, ACN Pacific’s Managing Director added, “Our partnership with MyNetFone builds on the unique opportunity ACN provides to the Australian market and aligns perfectly with our strategic vision for the future. With the MyNetFone Virtual PBX suite we will expand our SMB offering beyond our mobile voice, security, energy and broadband proposition to provide a full-service solution for small businesses across Australia.” MyNetFone Business is actively seeking to partner with industry groups within the SMB marketplace in Australia to drive awareness, support and understanding of the efficiencies modern telecom systems can create. In October 2018 it announced a strategic partnership with the Australian Construction Industry Forum (ACIF). MyNetFone Business is supporting ACIF with webinars, promotions and events around technology in the construction industry. The partnership with ACIF kicked off with a TED-style talk in December 2018, with more planned for 2019. /ENDS About MyNetFone MyNetFone is Australia’s largest provider of hosted voice and data communications services for business and residential users. MyNetFone is part of the MNF Group, one of Asia-Pacific’s fastest growing technology companies. Listed on the ASX since 2006, it is now twice the winner of the Forbes Asia-Pacific “Best under a Billion” award. Headquartered in Sydney, Australia, the company has over 400 people located across Asia-Pacific, Europe and North America. MNF develops and operates a global communications network and software suite enabling some of the world’s leading innovators to deliver new-generation communications solutions. For further information about MyNetFone please visit: https://business.mynetfone.com.au About ACN Pacific ACN is the world’s largest direct seller of telecommunications and essential services for residential and business customers. Services include Energy, Phone, Mobile, Broadband, nbn™, Payment Processing and Security Services. ACN Pacific covers both the Australian and New Zealand markets, providing customers with direct access to leading products and services. For further information about ACN Pacific please visit: acnpacific.com Media enquiries: For MyNetFone - Sue Ralston, Einsteinz Communications T: (02) 8905 0995 E: sue@einsteinz.com.au For ACN Pacific - Karren Challoner-Miles, Marketing and Communications Director T: (02) 8214 4240 E: karren.challoner-miles@acnpacific.com.au The power of Customer Lifetime Value and why 87% of Asia-Pacific SMBs see benefit in the cloud: Frost & Sullivan research 2019-02-26T03:52:15Z the-power-of-customer-lifetime-value-and-why-87-of-asia-pacific-smbs-see-benefit-in-the-cloud-frost-sullivan-research Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions, has released a new report which reveals half of small and midsize businesses (SMBs) surveyed in Asia-Pacific view the cloud as the most efficient way to optimise the customer journey and reduce business challenges associated with legacy infrastructure, integration and costs. In fact, 87% of SMB participants are considering a move to the cloud to ensure lower CAPEX, reduced total cost of ownership, flexibility, scalability, ease of use and a fast deployment. Genesys commissioned Frost & Sullivan (F&S), a global business consulting firm involved in market research, to survey more than 400 business and IT decision makers across Asia-Pacific to uncover emerging customer experience technology trends. The survey, titled Asia-Pacific SMB Customer Service Trends, analysed SMBs’ business impact, priorities, and technological maturity. While there is a definite market appetite for cloud-based solutions, the study found respondents rate a wide range of other emerging technologies as higher priorities in the next one to two years. SMBs surveyed ranked an omnichannel strategy as having the most immediate impact on business, with 51.4% desiring a solution that delivered a connected customer journey across both voice and digital channels. This is followed by accessibility and mobility solutions and applications of artificial intelligence (AI) such as machine learning and digital assistants. Gwilym Funnell, Managing Director of Genesys Australia and New Zealand, shared why it’s vital for SMBs to prioritise transitioning to the cloud. “SMBs often list legacy infrastructure, integration complexities and high cost as the biggest hindrances in allowing them to modernise their customer service delivery with digital channels, chat and voice bots, automation and more. With a modern cloud platform as the foundation of their customer experience strategy, SMBs will have the infrastructure needed to rapidly access new technologies and benefit from an expedited speed-to-market without the need for massive upfront investment and significant in-house IT resources. “Choosing a partner like Genesys with a proven cloud-based customer experience platform packed with capabilities, like omnichannel, artificial intelligence and analytics, enables SMBs to compete with even the largest organisations. It also ensures smaller businesses can deploy new technology quickly, helping to reduce costs overall and realise tangible value almost immediately,” said Mr Funnell. Key focus on customer lifetime value and employee engagement The study also showed one in three SMBs put Customer Lifetime Value (CLV) ahead of customer satisfaction and customer loyalty, indicating greater market maturity. This is followed by better employee engagement and satisfaction. However, despite the buzz surrounding new digital capabilities and the fact that 60% of respondents agree that a solid customer service strategy is indispensable to gaining a competitive advantage, the study showed SMBs in Asia-Pacific are cautious in their approach. Over 52.3% of respondents believe that digital disruptions occurring across industries would only have minimal impact on their customer engagement strategy. With the exception of Australia, New Zealand and India, SMBs in most of the 13 countries polled shared a similar perspective. Funnell commented on SMBs more cautious approach to adopting digital in the Australia and New Zealand (ANZ) region, “SMBs in the Asia-Pacific region tend to have a wait-and-see attitude towards implementing new technologies for customer interactions due to often constrained technical resources and budget. This disconnect is limiting SMBs’ ability to stay ahead of their customers’ expectations and differentiate from competitors. With our proven migration path to the cloud, Genesys has made it easy and fast for SMBs to propel their customer experience forward by accessing new technologies that enable them to produce the business results that count the most, like increased revenue, sales and customer satisfaction,” said Mr Funnell. Learn more about insights from the survey and how SMBs can transform their customer experience strategy by leveraging the cloud, digital channels and AI in a webinar on Thursday 14th March at 2:30pm AEDT. Register now. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. 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