The PRWIRE Press Releases https:// 2019-07-19T05:42:23Z The 2019 Annual Creative & Tech Industry Mental Health Survey 2019-07-19T05:42:23Z the-2019-annual-creative-amp-tech-industry-mental-health-survey Strategy and innovation consultancy Tank is currently running their annual creative and tech industry mental health survey. You can take the survey now by going here. — At Tank, we don't accept the status quo. In 2018 we asked the creative industry if they were OK. The results were unacceptable and this year were repeating the effort. We're committed to creating a platform for the quiet voices in our industry to be heard. A platform that calls out inequality and practices and working environments that are conducive to an unhealthy work/life balance, and act as triggers for mental health issues.  In July 2018 we received an email from one of the readers of our newsletter responding to an article we wrote on mental health issues in the creative industry. This email was vulnerable and authentic, and it showed us that there are voices in our industry which need to be heard. Lead by our own Karina Dea, we gathered a series of questions exploring mental health issues within our industry and shared them with our network across the globe. What came back from creative and tech industry around the world was compelling and summarised in The Creative Industry Mental Health Report which can be downloaded here. We will repeat this effort annually, and make the report free and available for you to share with your management, your colleagues and your peers. We hope that it provides you an opportunity to talk about mental health openly and honestly in safe environments. We hope it forces positive change in your working life, and moves businesses to improve outdated, unethical and unhealthy practices. If you would like to contribute, assist, partner or support this endeavour — we are all ears. For more information about Tank and this survey, visit AIIA reiterates ICT industry concerns over the potential negative impact of Assistance and Access 2018 legislation 2019-07-19T00:00:48Z aiia-reiterates-ict-industry-concerns-over-the-potential-negative-impact-of-assistance-and-access-2018-legislation The Australian Information Industry Association (AIIA), the peak member body for the ICT industry, recently made a submission to the Parliamentary Joint Committee on Intelligence and Security (PJCIS) on the review of amendments made by the Telecommunications and Other Legislation Amendment (Assistance and Access) Act 2018. Encryption and other forms of electronic protection are vital security measures that protect private, commercial and Government data. However, the exploitation of these technologies for illicit ends is a significant obstacle to the lawful access of communications by Australian law enforcement and security agencies. To address these threats, the Government introduced the Assistance and Access Act in late 2018 to secure critical assistance from the ICT industry, and enable law enforcement agencies to effectively investigate serious crimes. The limited consultation on the initial Bill in 2018 and subsequent amendments to the Act that were introduced by the Telecommunications and Other Legislation Amendment (Miscellaneous Amendments) Act 2019 in February this year have done little to ease industry concerns regarding the potential impact of this legislation. Commenting on the PJCIS review, the AIIA CEO, Ron Gauci, said: “The proposed amendments should be subject to comprehensive scrutiny and consultation with industry, privacy and security experts. The concerns that have been repeatedly expressed by the AIIA in this context are not isolated; there is broad consensus across the ICT industry on the potential adverse effects this legislation could have for Australian business and economic interests. “The AIIA maintains that, in its current state, the legislation is likely to have a negative impact on Australian ICT industry activities, both in terms of its ability to innovate, and export its expertise. Australian-based products and services captured by the Act are at risk of being perceived as less secure than those in other jurisdictions,” said Mr Gauci. The AIIA strongly supports ongoing efforts to combat the use of technologies, including encryption, to conceal criminal activities. The Australian ICT industry already provides substantial assistance to law enforcement and intelligence agencies under the Data Retention Regime, the Telecommunications Sector Security Reform, and through the pre-existing interception legislation and assistance obligations enshrined in the Telecommunications Act. “It’s worth noting that according to the 2018 survey conducted by the Alliance for a Safe and Secure Internet, 84.8 per cent of Australians polled say it is important, or very important, that anything the Government does to combat crime should not create weaknesses in Australia’s online security systems and make it easier for criminals and terrorists to cause further harm to everyday Australians,” added Mr Gauci. The AIIA is committed to continuing to work with the Government in achieving an appropriate balance between fostering technological innovation and the ongoing development of the Australian ICT industry with that of broader security and law enforcement considerations. # # # About AIIA The Australian Information Industry Association (AIIA) is Australia’s peak representative body and advocacy group for those in the digital ecosystem. Since 1978 AIIA has pursued activities to stimulate and grow the digital ecosystem, to create a favourable business environment for members and to contribute to Australia’s economic prosperity. We do this by delivering outstanding member value by providing a strong voice of influence; building a sense of community through events and education; enabling a network for collaboration and inspiration; and developing compelling content and relevant and interesting information. Media Contacts For more information please contact: Jeffrey Coote Tel: (02) 8355 3130 E-scooters ease tram shutdown 2019-07-18T12:43:23Z e-scooters-ease-tram-shutdown Media Release  Thursday, 18 July E-scooters ease tram shutdown  E-scooters can help more with Government and Council permission  As Adelaide commuters are faced with a more challenging commute due to the tram shutdown currently underway, Beam has taken extra steps and invested resources and staff time to help support commuters find alternatives for their daily trips around the city. Beam is staffing the tram stop at the intersection of South Terrace and King William Street where the tram terminates to provide information to city commuters and most importantly tourists and other visitors not aware of the current tram shut-down. A branded member of the Beam team is on hand every morning from 7am-10am to advise tram passengers about the shutdown and to offer e-scooters as a possible alternative to get to their destination. Users are also being provided with a voucher giving them $5 worth of credit.  The credit and extra help are being met with thanks by those unaware of the shut-down and visitors to the city who are able to take an e-scooter. Beam’s Head of Operations Locky Cooper said that when the company was asked to help with the tram shut down it didn’t think twice. “We are staffing the South Terrace tram stop and providing credit to new users to help them out. Having a staff member on-site that is easily recognisable has been met with a really positive response by tram commuters, especially those unfamiliar with the shut-down or people who are visiting. “Mr Cooper said.  Image demonstrating the increased demand for e-scooters at the South Terrace tram stop  “We are definitely seeing an increase in the use of e-scooters as a solution to the first and last mile of people’s city commute. E-scooters are a real transport solution to get from A to B and are an affordable and sustainable option in a city like Adelaide that is well planned and easy to navigate.“ “We want to give commuters an alternative during the shutdown and play our role in ensuring more cars are not added to the road during peak commuter time.“ Mr Cooper said.  New users.  Use the promo code, ADL5. This will give new users $5 in Beam credit to use at any time.  Existing users are also being rewarded.  For any trip that ends at the parking area at the intersection of King William St and South Terrace riders will have their $1 unlock fee returned as credit making it even more affordable to get around.  E-scooters can help more with Government and Council permission  Beam’s efforts to help city commuters use e-scooters for the last leg of their morning and afternoon commute are a clear demonstration of the benefits of shared-mobility.  In addition to its current support at the tram site, Beam has written to the State Government, the Adelaide City Council and the City of Charles Sturt with suggestions about how it can play a broader role in being a more effective transport solution for city commuters.  Short-Term increase in vehicle fleet size Beam has asked the State Government and the Adelaide City Council to agree to a short-term increase in the size of its e-scooter fleet by 150 to ensure sufficient supply as a result of demand being driven by the shutdown. Extension of the areas of operation Beam has also submitted a proposal to the State Government, the Adelaide City Council and the City of Charles Sturt asking for permission to allow e-scooter usage along the tram-route to the Entertainment Centre in Hindmarsh.  Beam could amplify the advantages of the existing park and ride facility at the Adelaide Entertainment Centre in Hindmarsh which would allow commuters to park their cars and take an e-scooter along Port Road or via North Adelaide into the City.  South City Park and Ride and Parking Stations  Beam has requested that the Adelaide City Council and State Government establish a South Parklands e-scooter park and ride and says the tram works amplifies the need for this idea.  Beam’s Locky Cooper Said that the benefits being realised can be increased with the support of the Councils and Government. “We have seen lots of people taking advantage of our parking incentives by stowing the scooters at the drop off point and receiving the credit. We want to work with the Adelaide City Council to install more parking areas and use our preferred parking incentive technology, a feature we invented because the Council asked for it during the tender process, Mr Cooper said.  “We would love to deploy e-scooters to North Adelaide and to the Entertainment Centre and to increase access to and from the city along those corridors. Using the existing park and ride at the Entertainment Centre and installing one at the South-end of the City for e-scooters absolute would deliver a significant benefit to commuters.“  “A short term-increase in the number of e-scooters we are allowed to deploy makes sense and would be beneficial to Adelaide commuters. It is only fair given how we have responded to the request to help out during the shut-down. Our message is, we are helping as much as we can and we want to do more,” Mr Cooper concluded. For media enquiries Brad Kitschke Head of Public Affairs 0403 809 630  Linktech Australia partners with Google to provide Single Sign-on to enhance efficiency and security for Healthcare 2019-07-18T09:20:21Z linktech-australia-partners-with-google-to-provide-single-sign-on-to-enhance-efficiency-and-security-for-healthcare FOR IMMEDIATE RELEASE: Linktech Australia partners with Google to provide Single Sign-on to enhance efficiency and security for Healthcare. Melbourne, 19 July 2019 – With extensive experience delivering solutions in the healthcare sector,  Linktech Australia will be demonstrating the benefits of digital workspaces and single sign-on (SSO) to healthcare professionals at the 9th annual Victorian Healthcare Week from 23–24 July 2019. Healthcare organisations are under increasing pressure to reduce costs, while providing higher quality care. As a result, they are always looking for ways to streamline operations and increase clinician productivity. Linktech Australia’s SSO solution is purpose-built to streamline ease of access and clinician workflows, while reducing costs and complexity. When paired with Chrome devices, the solution enables Citrix users to access their mission-critical applications with the simple tap of a proximity badge. This best-in-class proximity badge access solution improves efficiency and security. Linktech brings the ability to merge technologies like SSO, Chrome, and Citrix together to offer healthcare organisations with proximity badge access a solution that streamlines workplace systems and user experience, and can save staff 30 - 45 minutes a day; extra time which they can spend with patients. Simon Sztajer, Sales Manager for Linktech Australia, said, ‘the solution is perfect for reducing costs while also solving security concerns. I look forward to showing Victorian healthcare providers how to revolutionise the workplace.’ Linktech Australia will be presenting at the Victorian Healthcare Week Expo from 23–24 July 2019. The expo features more than 100 expert speaker presentations, case studies and debates over two days.   Linktech is an Australian-owned systems integrator that offers digital transformation, procurement, business systems architecture, professional and managed consulting services with offices in Melbourne and Sydney. Linktech takes a vendor-neutral approach to technology, working closely with Google and Citrix as well as Microsoft, HPE, Cisco, and VMware.   Victorian Healthcare Week 2019 allows attendees to connect and learn from people in different disciplines, including eHealth, Infrastructure, Aged Care, Disrupt Technology and Nursing. The Victorian Healthcare Week Expo takes place at the Melbourne Convention and Exhibition Centre, South Wharf, VIC 23-24 July 2019,   END ---------------------------------------------------------------------------------------------------------- For more details about Linktech Australia, to arrange an interview, for quotes, images or other details about digital workspaces and SSO: Contact: Simon Sztajer Email: Tel: 1300 587 587 Website:     Study finds the most essential ranking factors behind voice searches 2019-07-18T07:32:55Z study-finds-the-most-essential-ranking-factors-behind-voice-searches An in depth study to find out which are the most essential ranking factors behind internet voice searches has found 80% of answers delivered by Google’s voice assistant came from the top three results in search engine results pages, according to online trends data provider SEMrush. The in-depth analysis studied more than 50,000 queries and also found 70% of answers are likely to be returned for a voice query if it’s contained in a Search Engine Results Pages (SERP) feature, with 60% of those returning a Featured Snippet result. In addition to correlating voice results with SERP, SEMrush found a common link between answer length, backlinks anchors and page speed.   “As marketers consider how to make the most of the increase in voice searches, the data is important for SEOs to understand as it suggests the key to performance is high SERP placement, site speed, content readability and high-quality backlinks,” said Olga Andrienko, head of global marketing for SEMrush. ”The good news for digital marketers is SEOs are already optimising for those factors.” The analysis found several key findings that were either consistent across the devices, or clearly defined the differences between using voice search through a speaker or using voice search through an Android smartphone. A summary of key findings from the research is: 1.    Close to 80% of the answers returned were from the top three organic results (for Android Phones, 72%). 2.    70% of all answers returned from voice searches occupied a SERP feature (with 60% of those returning a Featured Snippet result). 3.    When analysing backlinks, Page Score and Trust Score were slightly higher for answers’ URLs regardless of the device. 4.    Backlink anchors and keywords within a title matching the voice search query are present in over half of answer URLs for Google Home and Home Mini. 5.    Text length of the answers returned was nearly the same for every device (around 41 words on average). 6.    Text complexity needs to be simple and understandable for the average reader (ranking around 8 on the Flesch Kincaid Grade or is at a level understandable to a 15-year-old). 7.    Page speed is very important for all devices — for a majority of questions, the answer chosen by Google loads faster than the average page speed for all other results in the same SERP. 8.    Well-linked pages (internally and externally) are favoured within Google Home and Home Mini searches. 9.    Over a third of the answers do not use schema. Different schemas are used, with Article and Organization being the most popular, with low percentages. In non-answers, the use of schema is more prominent, but still no single type dominates. 10.  HTTPS and URL depth seem to be irrelevant for Google Assistant's selection (because there was no tangible variance between answers and non-answers). To find out more about the study, visit here. Methodology The findings are the product of an in-depth analysis of over 50,000 questions asked to three devices combined. Using queries pulled from SEMrush’s API (as well as a series of automated voice queries), SEMrush recorded the SERPs from each query and then analysed several different factors including the readability, page speed, number of backlinks, and SERP features (amongst others) to determine which factors are the most influential when it comes to ranking for voice search queries. The same process and analysis were then carried out on three separate devices (Google Home, Google Home Mini and the Xiaomi Redmi 6) using Google Assistant; with all three set to the same location to get a conclusive answer. You can view full details on the methods behind the study in the Methodology report. You can find this by clicking here. Delta Showcases Intelligent Surveillance and Power Protection Solutions at Security Exhibition & Conference 2019 2019-07-18T07:02:46Z delta-showcases-intelligent-surveillance-and-power-protection-solutions-at-security-exhibition-conference-2019 Delta Electronics (Australia) Pty Ltd will showcase its infrastructure and Uninterruptible Power Supplies (UPS) products and solutions that support its security systems at the Security Exhibition & Conference 2019, Sydney from 24-26 July. Delta will share its booth with Vivotek, which will demonstrate how its end-to-end Cybersecurity Management Solution displays and manages threats from live cyberattacks on its network cameras. “I’m very excited to display our value-added solutions at this important event as it’s a collaboration between Delta Electronics, Vivotek and Australian channel partner Senzatek,” said Max Perez, Delta Critical Infrastructure Systems Regional Manager. “Delta can provide full turn-key, datacentre, micro datacentre, rack and power management solutions along with our monitoring software DCIM. I’m looking forward to be there with the team.” To respond to power cuts, the worst case scenario for any security application, Delta offers a range of power protection solutions. Delta’s UPS products guarantee that a customer’s power not only stays on but that they also maintain excellent power quality that critical systems require over prolonged periods. Delta’s modular and scalable data centre, UPS solutions and Vivotek surveillance solutions portfolio provide peace of mind for customers with total power security and excellent Total Cost of Ownership (TCO) optimisation capability. Once event notifications in network cameras and VAST 2 VMS are set up, VIVOTEK’s Cybersecurity Management Solution will get immediate cyberattack alerts. The solution’s multilayer protection with Trend Micro IoT Security, features brute force attack detection, intrusion detection and prevention along with instant damage control to automatically secure user’s network systems with the latest signature upgrades. Managers can easily use the solution’s cyber risk report, with its interactive dashboard, to quickly assess attack trends and promptly diagnose their networks to reduce security vulnerabilities. Visitors can also discover Delta’s power and infrastructure offerings for security systems and data centres including the compact and flexible Micro Datacenter, Power Distribution Unit (PDU) and RT Series online UPS. Vivotek will also display its intelligent surveillance camera solutions including a 180-degree panoramic solution with day and nighttime network cameras to support different IR distances and vertical field of views, the FE9391-EV 360-degree deep learning technology fisheye camera with Smart 360 VCA. Delta and Vivotek can be found on stand G28 where visitors can see the intelligent surveillance cameras and Cybersecurity Management Solution in action. ends More info about the Security Exhibition & Conference 2019 can be found here: About Delta Electronics (Australia) Pty Ltd Delta Electronics (Australia) Pty Ltd is a subsidiary of Delta Electronics (Thailand) PCL. As a Delta Group company, Delta Australia is committed to its mission statement “To provide innovative, clean and energy-efficient solutions for a better tomorrow”. Delta Group is a global producer of power and thermal management products and solutions which is supported by sales offices worldwide and by R&D centers and manufacturing facilities in Taiwan, China, USA, Europe, Thailand, Japan, Singapore, India, Mexico, and Brazil. Delta's business categories include Power Electronics, Automation, and Infrastructure. In Australia, Delta is rapidly expanding into solutions for Renewable Energy Solutions (Solar Inverters), Industrial Automation, Power Quality, LED Lighting, Display and Control Room, Mission Critical Infrastructure, Electric Vehicle Charging and Energy Storage. For more information about Delta Australia please visit: To contact Delta please email: AI, Cloud, and the future of customer experience in New Zealand 2019-07-18T01:54:54Z ai-cloud-and-the-future-of-customer-experience-in-new-zealand Global technology innovators Genesys® are bringing together IT industry leaders, contact centre specialists and the country’s best customer experience (CX) providers to discuss challenges, develop solutions and hear about real-life outcomes of exceptional CX application, at their G-Summit event in New Zealand (NZ). This special event will run for one day only on 24 July 2019 and will be the largest event of its type in the region. This year’s theme ‘Make Every Moment Count’, aims to improve the experience of NZ customers, agents and businesses through innovations in artificial intelligence (AI), digital channels and the cloud. Specific themes covered in eight immersive breakout streams include: Chatbot and voicebot possibilities Moving your contact centre to the cloud The evolution of customer experience through AI Finding prospects, winning and keeping customers Genesys solutions roadmap Getting to a smarter employee journey using automation at work Building an elite service organisation Genesys AppFoundry – extending and expanding transformational value With a focus on practical examples and proven technology applications, the G-Summit event series is renowned for its significant customer participation. Best-practice companies utilising Genesys platforms in innovative ways and delivering outstanding results will be sharing their stories, including: Julie Bingham, Head of Member Services, QSuper - The Tangible Value of Flexibility in Technology Investments Ben Washbourne, IT Manager, HomeCare Medical - Changing the Game to Change Lives Paula Mullan, Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ - Building an Elite Service Organisation The closing keynote, Transformation Highway presented by the inspiring and utterly unique Geoff Knight, acclaimed international opera singer and a former member of NZ’s most notorious bikie gang, will challenge the industry to venture into new territory with an open mind. -ends- Event Details: Date: 24 July 2019 Location: Wellington, New Zealand View the full program here. Media Information Media are invited to attend the G-Summit in Wellington, New Zealand. There will be limited opportunities for hosted media attendance for the full day, or pre-selected sessions. Media unable to attend but wishing to dial into a single session may also be accommodated upon request. For further information or to request hosted attendance or session access, please email your name, position, publication to: Interviews with Genesys staff, keynote and session speakers are available. These include: Gwilym Funnell, Managing Director ANZ, Genesys Andy Hardy, Strategic Director, Employee Experience, Genesys Sophie Giesen, Head of Strategic Business Consulting ANZ, Genesys Brooke Hardy, Director, Genesys Care APAC, Genesys Andrew Slater or Ben Washbourne, Homecare Medical Julie Bingham, Head of Member Services, QSuper Group George Yousif, Infrastructure & WFM Coordinator, Tokio Marine Steven Bailey, Chief Client Officer, MyBudget Paula Mullan, Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ About G-Summit Learn about emerging technologies, talk with peers, explore the future of customer experience in the process, learn to make every moment count. That is not only our event theme, it’s our promise to you. Make every moment count at G-Summit and from every day forward as you engage with customers and take their experiences to new heights. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ANZ workforce ahead of curve in acceptance of advanced training technology 2019-07-18T01:52:06Z anz-workforce-ahead-of-curve-in-acceptance-of-advanced-training-technology A recent employee survey conducted by global technology leader Genesys, revealed a significantly higher acceptance of advanced training technology by Australian and New Zealand employees, compared to those surveyed in other regions. Respondents from Australia and New Zealand (ANZ) had the highest combined positive attitude towards technology in the workplace (at 88%). In addition, they also returned the strongest positive reaction to training, assistance and automation by artificial intelligence (AI), augmented reality (AR), virtual reality (VR) and robots, differentiating their collective attitudes from their counterparts in the US, UK, Japan and Germany. 43% indicated they would be willing to be trained by an AI/Bot 44% indicated they would be willing to be trained by a human-like robot powered by AI 67% indicated they would be willing to use a virtual/digital assistant to help manage tasks and deadlines 67% indicated they would be willing to use AR or VR technology for job training In what might indicate confirmation of a generally accepted worldwide trend towards more flexible working conditions, full-time workers were up to 8% more willing to be trained by some forms of technology than part-time workers. Impact on the ANZ workforce Nearly 75% of ANZ respondents stated one of the main reasons for embracing technology in the workplace was for greater efficiency. Further, 45% of Australians and 49% of New Zealanders appreciated specific tools such as AI and Bots, because they believe it enables them to focus on other things. In line with global trends, the ANZ workforce is interested in working with AI, and 33% believe AI will have a positive impact on their jobs in the next five years. 24% reported they are already seeing a positive impact from this intelligent technology, and 54% of ANZ respondents believe they already possess the skills to work in an AI-enabled workplace. Challenges for the AI enabled workplace Although there was a positive sentiment to technology in the region overall, new and advanced tools are not without their implementation challenges. Governance, and where the responsibility to manage new technology should lie remains a concern, with 58% of respondents believing their company should have an ethical policy on the use of AI and bots in the workplace. 62% of ANZ employees also felt companies should be required to maintain a certain number of human employees, and 90% feel their employers should invest in training to help them upskill and make the most of advanced technology. Gwilym Funnell, Vice President of Sales & Managing Director of Australia & New Zealand, said these results did not surprise him. “We are seeing an increase in ANZ companies looking for innovative ways to implement technology to improve their current processes. The demand for providing fast, efficient and reliable service is growing, and the way to meet this demand is to seamlessly blend AI technologies with human support. “As our region is smaller and more agile than many other markets, we find the vast majority of businesses and employees are open to change, and it’s wonderful to see the results of our truly progressive workforce,” said Mr Funnell. Additional Survey Highlights: 25% of ANZ respondents have never felt threatened by technology 32% of people aged 18-38 years believe AI has had a positive impact on their job Just 10% of ANZ respondents expressed a dislike of new technology tools being introduced into the workplace Staff in smaller organisations sometimes feel more threatened by new technology than staff in larger organisations by 8% 69% of employees believe their employer understands how they use technology at work Survey Methodology and Participants 4,207 employees from five regions including the US, UK, Japan and Germany completed the online survey in April 2019. The ANZ region represented 19% of respondents, who were evenly divided into three age ranges (18-38, 39-54, 55-73) with women accounting for 51% and men 49%. Genesys® (, the global leader in omnichannel customer experience and contact centre solutions, commissioned this survey to better understand current global attitudes towards artificial intelligence in the workplace and what this means for the future of AI. For a copy of the full survey data, please contact the Genesys media relations team at -ENDS- About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Kemp load balancers resolve issues for Now IT 2019-07-18T01:30:04Z kemp-load-balancers-resolve-issues-for-now-it Australian IT specialist Now IT Solutions, which offers a single point of call for all business technology needs, faced a problem when its load balancer was unable to share information with Amazon Web Service’s relational database, or access Microsoft Exchange. The situation placed restraints on Now IT’s ability to service major customers. The company had been using Microsoft’s network load balancing solution, and other Linux-based load balancers. Ultimately their CTO, Stephen Tonna, and his team resolved the issues by prioritising the customer experience with technology from Kemp. Now IT operates predominantly across Australia’s east coast. The company has 45 technical people among a staff of 60. Customers range from small to medium commercial businesses to multi-site corporate networks. Now IT solutions incorporate cutting edge technology, utilising equipment from some of the best hardware manufacturers, backed by first grade warranty and support packages. IT support packages include remote management and support, voice and data network solutions, server / workstation hardware and related accessories, retail point-of-sale solutions, office printing solutions and in-house graphic artist and web design. The company’s infrastructure includes four internally run data centres at different locations, each running client systems. Now IT also leverages public cloud hosting as needed. “Since our previous load balancer was unable to support key aspects of our infrastructure, we looked around for alternatives”, said Stephen Tonna. “After a careful evaluation, we chose Kemp for its ease of use and its support for application templates.” Implementation was straightforward. Initially Stephen’s team set up the virtual services on individual virtual machines, one data centre at a time. “Then these were migrated to high availability pairs, which was relatively quick and easy,” said Stephen. The Kemp load balancers handle more than 4,000 users, generating about 1.3TB of email each month, representing more than three million-plus emails sent and received. Other applications supported include remote desktop services including gateways and brokers, with over 3,500 users’ connections. Stephen Tonna says the benefits and improvements resulting from implementing Kemp load balancers have been far reaching. “We are seeing a simplified user experience, faster times to delivery, cost savings in the way of man-hours to deploy and the ability to do more and focus on other tasks. With reductions in issues and troubleshooting time as we have a consistent access method. “Further, Kemp gear allows us to scale up client access to our data centre resources and applications, as well as improving redundancy and high availability.” For the future, as Now IT expands, the tech team will integrate the company’s own data centres and infrastructure with public cloud infrastructures. They will use Kemp to provide load balancing services for email and remote desktop services across multiple data centres and cloud hosting providers. Stephen Tonna concludes: “Any systems we install need to be of a high availability design with no single points of failure. Where load balancing is required Kemp is our preferred option.” ### Gartner Says 5G Phone Sales to Represent 6% of Total Mobile Phone Sales in 2020 and 51% by 2023 2019-07-18T00:07:53Z gartner-says-5g-phone-sales-to-represent-6-of-total-mobile-phone-sales-in-2020-and-51-by-2023 July 17, 2019 — Worldwide shipments of devices — PCs, tablets and mobile phones — will total 2.2 billion units in 2019, a decline of 3.3% year over year, according to Gartner, Inc. The mobile phone market is set to record the worst performance of these device types, declining by 3.8% (see Table 1). “The current mobile phone market of 1.7 billion shipments is around 10% below the 1.9 billion shipments reached in 2015,” said Ranjit Atwal, research director at Gartner. “If mobile phones don’t provide significant new utility, efficiency or experiences, users won’t upgrade them, and will consequently increase these devices’ life spans.” Table 1 Worldwide Device Shipments by Device Type, 2018-2021 (Millions of Units) Device Type 2018 2019 2020 2021 Traditional PCs (Desk-Based and Notebook) 195.3 187.2 177.5 171.2 Ultramobiles (Premium) 64.4 69.8 75.2 81.4 Total PC Market 259.7 257.0 252.7 252.6 Ultramobiles (Basic and Utility) 149.6 146.1 144.6 142.4 Computing Device Market 409.3 403.1 397.3 395.0 Mobile Phones 1,813.4 1,745.4 1,771.1 1,762.6 Total Device Market 2,222.7 2,148.5 2,168.4 2,157.6 Source: Gartner (July 2019) The trend for lengthening mobile phone life span began in 2018 and will continue through 2019. Gartner predicts that high-end phone life span will increase from 2.6 years to nearly 2.9 years through 2023. Gartner estimates that sales of smartphones will decline by 2.5% in 2019, which would be the worst decline ever. 5G Phones to Represent 51% of Total Phone Sales in 2023 Earlier this year, mobile operators launched 5G services in parts of the U.S., South Korea, Switzerland, Finland and the U.K., but it will take time for carriers to expand 5G coverage beyond major cities. By 2020, Gartner estimates that 7% of global communications service providers will have a commercially viable wireless 5G service. This will mark significant progress from 5G proofs of concept and commercial network construction work in 2018. In the first half of 2019, several phone manufacturers released 5G-enabled smartphones. To improve slowing smartphone sales, mobile manufacturers are looking to introduce more affordable 5G-enabled phones in 2020. “In 2020, 5G-capable phones will represent 6% of total sales of phones. As 5G service coverage increases, user experience will improve and prices will decrease. The leap will occur in 2023 when we expect 5G phones to account for 51% of phone sales,” said Mr. Atwal. Product managers should ensure high-end phones are differentiated by application integration with other devices, rather than relying just on 5G hardware evolution. Contraction of the PC Market in 2019 While worldwide PC shipments totaled 63 million units and grew 1.5% in the second quarter of 2019, there is still uncertainty for PC demand in 2019. PC shipments are estimated to total 257 million units in 2019, a 1% decline from 2018. “The ongoing trade dispute between the U.S. and China — and potential imposition of tariffs – are likely to impact the PC market this year.” Following a strong Windows 10 migration among businesses in the second quarter of 2019, Gartner analysts maintain that 75% of the business PC installed base will have migrated to Windows 10 by the beginning of 2021. “Product managers need to continue promoting the end of Windows 7 support in 2020 as an incentive to migrate to Windows 10,” concluded Mr. Atwal. Gartner clients can read more in “Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2017-2023, 2Q19 Update.” About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit Kurz’s new IMD PUR dual-technology process is a quantum leap for plastics decoration 2019-07-17T23:01:40Z kurzs-new-imd-pur-dual-technology-process-is-a-quantum-leap-for-plastics-decoration Sydney, 18 July 2019: Kurz, a leading supplier of metallised foil based solutions for security and surface decoration, has developed an innovative new process that combines the advantages of IMD (In-Mold Decoration) with PUR (polyurethane) technology. In this process called IMD PUR, plastic parts are decorated during injection molding by means of in-mold decorating and then overflooded with PUR within the same clamping unit. This produces sophisticated designs under a crystal clear, high-gloss surface. PUR layer thicknesses of between 0.3mm and 15mm can be created that exhibit a marked depth effect. Besides a glossy glass appearance, the PUR coating also provides a high level of surface protection. The decoration remains intact when subjected to scratches or stone impact, and the PUR topcoat is self-healing when scratched. Stephen Pratt, Kurz Australia Managing Director, said: “The production and PUR flooding of injection molded parts in a single machine pass is a known process. The novelty, however, is in combining this with the IMD process. Kurz has developed IMD coatings that adhere perfectly to the PUR topcoat. This is another example of the quantum leaps Kurz is making in plastic decoration.” The mold manufacturer Schöfer, a member of the Kurz Group, has precisely tailored the mold technology to the process. Schöfer, with its specialist experience in mold-making, complements Kurz's comprehensive know-how in thin-layer and process technology. “Thanks to the intensive development work undertaken by both parties, it is now possible to perform injection molding, IMD coating, and PUR coating in a single clamping unit. Furthermore, the tailored formulations of the IMD and PUR layers, as well as process-optimised molds, ensure significantly reduced cycle times. “Plastic parts decorated by means of IMD PUR exhibit the high surface quality, depth effect, and glassy appearance of PUR coatings. At the same time, IMD PUR offers the great design freedom that is characteristic of IMD technology, with the ability to perform design changeovers both quickly and efficiently,” said Pratt. Press Contact: For further information or to speak with Kurz please contact: Jeffrey Coote, Account Manager, Filtered Media d: 02 8188 3616 | m: 0404 275 665 | e: About KURZ: The KURZ Group is a global leader in hot stamping and coating technology. KURZ develops and manufactures decorative and functional layers applied to carrier foils for a large variety of applications. The range includes metallized, pigmented and holographic stamping foils for packaging or print products, surface finishes for electronic devices or automotive parts, protective and decorative lacquers for furniture or household appliances, authenticity features for brand name items, metallic applications for textiles, and different types of coatings for many other applications. With over 5,000 employees in 14 production plants in Europe, Asia and the USA, 24 international subsidiaries and a global network of agencies and sales offices, the KURZ Group manufactures and sells a comprehensive range of products for surface finishing, decoration, marking and counterfeit protection, rounded off by an extensive range of stamping machines and stamping tools. KURZ also continuously invests in new technologies, and is developing innovative solutions for integrating functionality into surfaces. Genetec Partners with BlackBerry Cylance to include AI-based antivirus in its appliance portfolio 2019-07-17T22:20:22Z genetec-partners-with-blackberry-cylance-to-include-ai-based-antivirus-in-its-appliance-portfolio Sydney, Australia July 18, 2019—Genetec Inc. (“Genetec”), a leading technology provider of unified security, public safety, operations, and business intelligence solutions, today announced that it is partnering with Cylance, a business unit of BlackBerry, Limited (NYSE:BB; TSX:BB), to bring AI-based antivirus protection to its appliances customers. Through this partnership, Genetec will offer additional cyber security protection to its Streamvault™ family of infrastructure solutions by including CylancePROTECTÒ out-of-the-box at no additional cost to its customers. Genetec Streamvault™ all-in-one and rackmount appliances, storage, and workstations are expected to be shipped pre-installed and optimised with CylancePROTECT in September 2019. “Genetec is committed to creating secure solutions from the ground up and have practices in place to help identify and mitigate risk for our customers. Cyber security is at the core of our development process and we see that cyberthreats are evolving faster than ever. With CylancePROTECT, Genetec is delivering the latest in prevention-first, predictive security technology to Streamvault customers and providing them with up-to-date protection, without compromising appliances guaranteed performance,” said Francis Lachance, Director, Video and Appliances at Genetec. CylancePROTECT protects endpoints and organisations from compromise by combining the power of artificial intelligence to block malware infections with additional security controls that safeguard against script-based, file-less memory, and external device-based attacks. Unlike traditional endpoint security products that rely on signatures and behavior analysis to detect threats in the environment, CylancePROTECT uses machine learning, not signatures, to identify and block known and unknown malware from running on endpoints. The software delivers prevention against common and unknown (zero-day) threats without an internet connection. It continuously protects an endpoint without disrupting the end-user and provides minimal impact on system resources. “For years, traditional antivirus prevention products relied on signatures as their primary threat protection method. Assuming all attacks on a business had been seen before, using signatures made sense. However, today, malware mutates daily, even hourly, making signature-based prevention tools obsolete. In mission-critical industries, such as the physical security industry, organisations need to think beyond traditional antivirus. We are pleased to partner with Genetec as we share the same passion for protecting our customers against cyber-attacks,” said Steve Rossi, Global Director of OEM sales at Cylance. Because it uses very little computing power, CylancePROTECT will not affect the smooth running of Genetec appliances, allowing customers to benefit from proactive threat detection without monopolising crucial resources. In addition, with no Internet connection or signature updates required, CylancePROTECT will protect remote endpoints connected to the Genetec system. About Genetec Genetec Inc. is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. The company’s flagship product, Security Center, is an open-architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ANPR), communications, and analytics. Genetec also develops cloud-based solutions and services designed to improve security, and contribute new levels of operational intelligence for governments, enterprises, transport, and the communities in which we live. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its global customers via an extensive network of resellers, integrators, certified channel partners, and consultants in over 80 countries. For more information about Genetec, visit: © Genetec Inc., 2019. Genetec, Genetec Streamvault, Genetec Synergis and the Genetec logo are trademarks of Genetec Inc. and may be registered or pending registration in several jurisdictions. Other trademarks used in this document may be trademarks of the manufacturers or vendors of the respective product. Media Contact: Richelle Gillett Einsteinz Communications Ph: +61 02 8905 0995 Blue Prism Closes Thoughtonomy Acquisition; Boosting Intelligent Automation and Cloud Delivery Capabilities 2019-07-17T22:00:00Z blue-prism-closes-thoughtonomy-acquisition-boosting-intelligent-automation-and-cloud-delivery-capabilities LONDON, AUSTIN & SYDNEY, AUSTRALIA – July 18, 2019 — Blue Prism (AIM: PRSM) today announced the close of its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy, now a Blue Prism company, will operate as a business unit led by its founder and CEO Terry Walby. Both companies will work to enable an on- demand Digital Workforce, accessible to all, by combining the strengths of Blue Prism’s connected-RPA platform and Thoughtonomy’s award winning Software-as-a-Service (SaaS) capabilities. The acquisition bolsters Blue Prism’s position as the first choice for enterprises of all sizes looking to accelerate their automation strategy from the cloud. This integration gives enterprises a way to access and leverage fully integrated AI technologies such as computer vision, Natural Language Processing (NLP) and machine learning to automate mission critical procedures from back office to front office. This will enable greater operational agility allowing customers to accelerate automation projects more easily to drive improved productivity and customer experiences, without needing to set up a dedicated infrastructure to support their program. “Thoughtonomy gives our Digital Workforce added cloud, management and deployment capabilities,” says Alastair Bathgate, Co-founder and CEO, Blue Prism. “These new capabilities will accelerate the reach and value our digital workers provide, especially on Microsoft Azure. We’re bringing Blue Prism to the world and Thoughtonomy is part of our push into mid-tier enterprises and key industry verticals.” According to Forrester Research, “business and government purchases of public cloud infrastructure, platform and application services will reach $411 billion by 2022.” Furthermore, “as cloud solutions become a larger and larger part of tech budgets and operations, CIOs will need to treat cloud as core to their technology delivery to business; not as peripheral activities that can be lightly managed.”1 “We are delighted to see two of our strategic partners coming together. Thoughtonomy was early in its vision of delivering ‘Robots as a Service’ and we absolutely endorse the view by Forrester that corporates are genuinely shifting towards deeper cloud solutions. This is a very natural marriage and the timing feels highly appropriate and will further enhance Blue Prism’s position as a leader in intelligent Automation,” says Pascal Baker, Co-Founder & Chief Client Officer for Symphony, a SYKES company. Thoughtonomy further supports Blue Prism’s cloud strategy by giving customers an easy to manage SaaS offering running on Microsoft Azure. Customers can easily leverage ready-to use channel interfaces such as chatbots and web-forms coupled with Thoughtonomy’s integrated AI-enabled digital workforce manager, IADA®, help companies scale their automation strategy at speed. “This acquisition gives us the foundation to deliver the next generation of intelligent automation capabilities,” says Terry Walby, CEO and Founder of Thoughtonomy. “Together we immediately provide the most comprehensive portfolio in the market, but our ambitions are just taking flight. We will broaden and simplify access to the most advanced Digital Workforce on the planet. We are just getting started.” Together both companies will continue to build out the strongest partner network in the industry aimed at driving up customer adoption in key market verticals including financial services, telecom, insurance, retail, healthcare and pharmaceuticals, professional services, energy, utilities, public sector and outsourcing providers. This also includes commitments to support partner enablement, sales, pre-sales and implementation on a global scale. About Blue Prism In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and the public sector. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation. Blue Prism’s connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,500 global customers leverage Blue Prism’s Digital Workforce deployed in the cloud or on premises as well as through the company’s Thoughtonomy SaaS offering, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit to learn more about Blue Prism (AIM: PRSM). Follow Blue Prism on Twitter @blue_prism and on LinkedIn. ### Media Contacts Sue Ralston Einsteinz Communications Phone: +61 02 8905 0995 1 Forrester Research, Inc., “The Public Cloud Market Outlook, 2019 to 2022: Public Cloud Growth Continues to Power Tech Spending” (Andrew Bartels, Dave Bartoletti and John R. Rymer), July 2, 2019 © 2019 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited. All Rights Reserved. vSure Announces Successful Management Buyout and Capital Raise 2019-07-16T23:39:39Z vsure-announces-successful-management-buyout-and-capital-raise Sydney 16/7/2019 – Work rights and visa compliance technology company vSure, founded by serial entrepreneur and well-known migration industry figure Mark Webster, has been acquired by General Manager Matt Paff and an investor group led by Australian technology industry veteran Bruce Carr. The deal sees Paff taking control and Carr spearheading an injection of capital to accelerate growth while Webster remains involved as a minority shareholder and advisor. The new investment round will enable vSure to build on its leadership position in visa and work rights compliance in Australia and New Zealand at a time when recruiters, HR professionals and large employers are coming to realise the importance of regular checking of employee visas and work rights. “We’re really seeing the tide turn in the industry,” said Paff. “Single Touch Payroll and the ATO data sharing program with Home Affairs has been big for us. Employers are finally coming to understand their risks and liability and see the value of ensuring their employees’ work rights are properly checked and monitored. Once employers become aware of what they need to do, it’s a ‘no-brainer’ and our slick onboarding workflow adds to the whole employee/candidate experience which is so important right now.” “The business has averaged 100% year-on-year growth for the last couple of years and grew its customer base by 400% last fiscal year.” said Paff. “This new investment will fuel an ambitious programme of enterprise-level expansion, while enabling further innovation and growth within our API and partnerships area. vSure’s platform is already integrated into many of the big-name HR and payroll solutions in Australia and now we’re aiming to take on the rest.” vSure provides an online application where employers can quickly and easily get all their employees on board through self-registration, and then manage and document periodic re-checks to ensure all are legally entitled to work and highlight any changes as they arise. HR, ERP, payroll and other systems can access the system directly through an API. “We continue to find more use cases for our commercial-grade visa checks API and have welcomed partners across fintech, identity verification, higher education, HRTech, Agtech and many more. At the same time, we’ve taken on Australia’s leading retailers, hospitality companies, recruitment and labour hire firms, agriculture and food production businesses as direct customers.” Paff explained. Paff is enthusiastic about the new investor group stating “We couldn’t be happier securing the investment and advice of a legend like Bruce Carr. Bruce built and sold Exo to MYOB and now runs leading eCommerce company Web Ninja, so he brings deep experience in scaling technology businesses - as well as an enthusiasm and drive to succeed.” The agreement was completed on 10 July with Webster being advised by leading Australian M&A and business valuations expert Dr Paul Hauck, Principal at ICT Strategic Consulting. Hauck described the deal as “the best possible outcome for all parties. Paff is already deeply ingrained in the business and he and the new investors have a strong vision for the company. The deal also frees up Mark to pursue his next venture in cutting edge technologies around quantum computing and machine learning algorithms, while retaining skin-in-the-game of the business he founded.” About the Company Founded alongside Acacia Immigration in Sydney in July 2012 by serial entrepreneur and migration industry legend Mark Webster, vSure was originally built to simplify compliance with the Migration Amendment [Reform of Employer Sanctions] Act of 2013 for Australian employers and others. Since then, the business has evolved and expanded its compliance focus into solutions for higher education (CRICOS) and opened up its API to other software developers, who now leverage vSure’s expertise in work and student visa validation through many well-known HR, payroll and ERP platforms. Security and data sensitivity concerns mean many of vSure’s most recognisable customer brands remain confidential, but their base includes some of Australia’s largest retailers like True Alliance and Dymocks, hospitality groups including Solotel and Atlantic Group, recruitment firms like Australian Personnel Global (APG), agriculture and food production companies Biaida and Cordina Chicken, health services providers like Wesley Mission, HRTech companies like HappyHR and Humanforce, and most Australian pre-employment and police check companies including CV Check. ISACA’s New Cybersecurity Resources Include Hands-on Training to Mitigate OWASP Top 10 Vulnerabilities 2019-07-16T23:38:46Z isacas-new-cybersecurity-resources-include-hands-on-training-to-mitigate-owasp-top-10-vulnerabilities Sydney, Australia (17 July 2019) – The myriad of risks related to web applications can leave organisations feeling overwhelmed. However, with the Open Web Application Security Project (OWASP) Top 10 list of application security risks, organisations have been able to narrow their focus and dedicate resources to the most pressing vulnerabilities. Now, cybersecurity professionals can take the next step in better understanding these OWASP Top 10 risks—including injection attacks, broken authentication and sensitive data exposure—and how to mitigate them through a new hands-on, skills-based online course offered from ISACA’s Cybersecurity Nexus (CSX). Through the CSX Immersion: The OWASP Top 10 course, professionals will learn to identify and address all 10 web application vulnerabilities identified by the OWASP Top 10. Its online, self-paced format allows participants the unique opportunity to gain hands-on experience through labs in a live network with real vulnerabilities. “As professionals go over the intricacies of each vulnerability in these live labs, they will build cybersecurity skills for the real world and become stronger cyber defenders on their teams,” said Frank Downs, ISACA director, cybersecurity practices. “Gaining hands-on experience will provide participants with not only the knowledge, but also the applicable skills, to respond to vulnerabilities in internal technology and data systems within their enterprises.” Not only will participants gain vital cybersecurity skills, but they will also earn 24 CPE credits toward their professional development by completing the course, which is US$349 for ISACA members and $499 for non-members. For more information and to register, visit Additionally, CSX has released a new collection of labs covering hot topics across beginner, intermediate and advanced levels, including: Access Management with Windows Server Lab NSA Secure Host Baseline Lab Windows Event Monitor Lab PowerShell Lab Windows Penetration Tests Lab Windows Services – Principal of Least Functionality Lab System Hardening Challenge Lab Fun with Powershell Challenge Lab Each of these labs provides two CPE credits, and costs US$30 for members, $45 for non-members and $20 for students. More information and registration details can be found at ISACA’s Cybersecurity Nexus offers resources to help cybersecurity professionals at every level of their careers build the skills and knowledge that they and their organisations are seeking. For more information on CSX guidance, research tools or certificates, visit: Please note that ISACA is not affiliated with OWASP. About ISACA Now in its 50th anniversary year, ISACA® ( is a global association helping individuals and enterprises achieve the positive potential of technology. Today’s world is powered by information and technology, and ISACA equips professionals with the knowledge, credentials, education and community to advance their careers and transform their organisations. ISACA leverages the expertise of its 460,000 engaged professionals—including its 140,000 members—in information and cyber security, governance, assurance, risk and innovation, as well as its enterprise performance subsidiary, CMMI® Institute, to help advance innovation through technology. ISACA has a presence in more than 188 countries, including more than 220 chapters worldwide and offices in both the United States and China. Twitter: LinkedIn: Facebook: Instagram: Contact: Julie Fenwick, +61 468 901 655, Lauren Graham, +61 432 614 401,