The PRWIRE Press Releases https:// 2019-03-20T04:15:33Z Cox Automotive named innovative HR team 2019-03-20T04:15:33Z cox-automotive-named-innovative-hr-team St Leonards, NSW (11 March 2019) – Altona-headquartered Cox Automotive Australia and New Zealand has been selected for the annual Innovative HR Teams list released by Human Resources Director (HRD) magazine. The prestigious list recognises the companies driving change and innovation in the HR profession. Following a nationwide call for nominations, thirty companies were selected for their innovative HR practices ranging from employee engagement to workplace culture. Cox Automotive ranks among this year’s top performers thanks to the HR team’s success in driving a cultural shift across the group of companies. A relatively new team formed less than two years ago, the team now comprises eleven HR professionals implementing contemporary HR solutions and frameworks under the leadership of group HR director Snezana Jankulovski. Over a busy 18 months, the team has successfully implemented several innovative people solutions, replacing paper-based performance appraisals with a forward-feedback approach; automating the onboarding and induction process for new employees; and introducing Women with Drive (WWD), an inclusive movement to celebrate the work of women in the automotive industry. “We’re helping set the standard for what great leadership looks like,” says Jankulovski. “That’s put us into territory that we didn’t necessarily expect, but it’s also brought far more benefits than we could have anticipated.” The 2019 Innovative HR Teams report is made possible through the support of sponsor Maxxia. In his introduction to this year’s report, Andrew Daly, group executive customer development said: “By recognising those who are pushing the boundaries and thinking bigger, the list helps set new benchmarks for the Australian HR industry.” “On behalf of Maxxia, I congratulate and applaud these HR professionals for their efforts in creating great experiences for their employees.” Read the full report in issue 17.01 of Human Resources Director, out now or find out more about Cox Automotive HERE. ### Human Resources Director is the only magazine written for and targeted purely at the most senior HR professionals (CHRO’s and HR Directors) and top corporate decision-makers. HRD concentrates on the real issues and challenges facing the HR professional and the Industry, with in-depth features and analysis of what really matters with content featuring high level case studies, international and local profiles, interviews with HRDs and industry leaders from around the globe as-well-as leading news makers in the field. Griffith University named innovative HR team 2019-03-20T03:39:10Z griffith-university-named-innovative-hr-team St Leonards, NSW (11 March 2019) - South East Queensland's Griffith University has been selected for the annual Innovative HR Teams list released by Human Resources Director (HRD) magazine. The prestigious list recognises the companies driving change and innovation in the HR profession. Following a nationwide call for nominations, thirty companies were selected for their innovative HR practices ranging from employee engagement to workplace culture. Griffith University ranks among this year’s top performers due to the HR team’s success in rolling out an innovative digital organisational development system. Universities have an obligation to be centres of learning on every front, including in their workforce – and HR has a crucial role in driving a continuous learning culture, says Kristal Lowe, Head of HR Strategy & Innovation. “As an industry, we’re facing increasing external competition where we’ve traditionally had none,” says Lowe. “Online providers are making big advances, funding is tightening, and accordingly there’s pressure to look for new revenue streams and maximise existing ones,” Lowe told HRD. “Our core business is built around student needs, but we realised that needed to be better reflected on our organisational development approach,” says Lowe. “Not only do we need to ensure that we’ve got the most up-to-date courses – we need to make sure staff are up to date on delivering them to our digitally savvy students.” To address this, Lowe’s team designed and implemented a new Capability Development Framework, providing users with customised development journeys, learning solutions and real-time analytics, and a range of career development solutions. The system was released in a soft launch in October 2018  and  has been “attracting a growing following of delighted users since.” The 2019 Innovative HR Teams report is made possible through the support of sponsor Maxxia. In his introduction to this year’s report, Andrew Daly, group executive customer development said: “By recognising those who are pushing the boundaries and thinking bigger, the list helps set new benchmarks for the Australian HR industry.” “On behalf of Maxxia, I congratulate and applaud these HR professionals for their efforts in creating great experiences for their employees.” Read the full report in issue 17.01 of Human Resources Director, out now or find out more about Griffith University HERE. ### Human Resources Director is the only magazine written for and targeted purely at the most senior HR professionals (CHRO’s and HR Directors) and top corporate decision-makers. HRD concentrates on the real issues and challenges facing the HR professional and the Industry, with in-depth features and analysis of what really matters with content featuring high level case studies, international and local profiles, interviews with HRDs and industry leaders from around the globe as-well-as leading news makers in the field. Statement on Brisbane City Council distributing disposable breathalysers to staff 2019-03-20T03:03:10Z statement-on-brisbane-city-council-distributing-disposable-breathalysers-to-staff Brisbane City Council has purchased 18,000 disposable personal breathalysers for staff to undertake voluntary testing after lunch or the morning after a heavy night of drinking. https://www.facebook.com/couriermail/posts/10156704673552702 Irwandy Tan, CEO of Andatech, says the amount spent on disposable units, which may have been up to $50,000, could have been better spent on wall-mounted and personal breathalysers to provide a long-term solution. Andatech has the largest number of Australian Standard-certified breathalysers in Australia, which are designed for personal use, workplaces and hospitality venues. Mr Tan said Brisbane City Council and any other workplace/venue can install a wall-mounted breathalyser to determine accurate readings of employees’ BAC (Blood Alcohol Content) to three decimal places. “While many workplaces conduct random alcohol and drug testing, providing a voluntary system where employees can check themselves at any time, allows employees to be responsible for their actions, which is a good thing.” The other suggestion from Irwandy Tan is that for the same amount of money, Brisbane City Council could have purchased around 160 personal breathalysers that employees could take with them to lunches and meetings so they could test themselves before they return to work. “For the Council’s investment, I believe a better option would have been a mix of wall mounted units and hand-held personal breathalysers that come with removable mouthpieces. “Once the units have been purchased, the only other cost is calibration of the fuel cell technology to ensure ongoing accuracy and the purchase of more mouthpieces. “The other concern with having 18,000 disposable units is that they will all end up in landfill,” he added. Ends For more comments please contact: Mr Irwandy Tan, Director and CEO, Andatech. T: 03 8899 6900 M: 0400 338 300 E: irwandy@andatech.com.au https://www.andatech.com.au/ About Andatech: Andatech is a 100% Australian owned company that designs, supplies, supports and services safety products including high quality alcohol and drug testing equipment. The company has the widest range of Australian Standard-certified breathalysers in Australia, which are designed for personal use, workplaces, hospitality venues (wall mounted) and as car interlock devices. Drug testing kits cover saliva and urine testing of up to 9 drug groups, providing error-free results. Andatech also has a distribution channel offering consumer safety products and air quality products include dehumidifiers, air purifiers and humidifiers. https://www.andatech.com.au/ Media enquiries: Wendy McWilliams, WMC PR, T: 03 9803 2588 E: wendy@wmcpr.com.au Dell Boomi helps University of Melbourne to cloud-enable its integrations and transition to Smarter Campuses 2019-03-20T01:39:52Z dell-boomi-helps-university-of-melbourne-to-cloud-enable-its-integrations-and-transition-to-smarter-campuses Sydney, Australia – March 19, 2019 – Dell Boomi™ (Boomi) has announced it has been contracted by the University of Melbourne (UoM) to enable the coexistence of the institute’s 700 applications using the Boomi integration platform. Boomi has helped the university create a centralised data synchronisation hub that provides granular visibility into data quality and has subsequently accelerated the roll-out of new services. The real-time availability of this critical information will help UoM transform its facilities into smart campuses powered by the Internet of Things (IoT). UoM provides education to more than 50,000 students enrolled across its seven campuses. Its vast set of applications – spanning everything from a Financial and Employee System (FES) to Student Management Systems (SMS) and its online Learning Management Systems (LMS), as well as a slew of specialty systems – are part of a hybrid environment. UoM deployed the Boomi integration platform-as-a-service (iPaaS) to link up its IT environment. Boomi is a only truly cloud-based integration provider and was selected for its ability to support a diverse organisation. The university is using the Boomi Master Data Hub (MDH) as the foundation for its data synchronisation. These comprehensive capabilities are managed through Boomi’s easy-to-use interface which provides full visibility over and control of all information flowing through the platform. Having established a modern integration framework, UoM has been able to commence its transition to smart campuses. Critical to this project is space utilisation, and so the university is in the process of installing smart sensors in selected buildings. Boomi will collect the data generated by these sensors and transfer it to the smart campus data repository, along with information from other relevant applications. These insights will allow UoM to determine how and when facilities are being used in order to optimise space and other student services. “Data consistency is a major challenge for organisations investing in digital transformation – especially in an industry like higher education where student attrition and policy issues place constant pressure on Australian universities to demonstrate the outcomes they can deliver,” said Nick Lambrou, Managing Director Australia and New Zealand at Boomi. “With the Boomi platform at the core of its applications tying all data together, UoM has developed the comprehensive scaffolding it needs to drive its digital evolution, allowing it to introduce new services sooner, while preparing its facilities for the next phase of its growth strategy.” About Dell Boomi Boomi, an independent business unit of Dell, quickly and easily unites everything in your digital ecosystem so you can achieve better business outcomes, faster. Boomi’s intelligent, flexible, scalable platform accelerates your business results by linking your data, systems, applications, processes and people. Harnessing the power of the cloud to unify everything inside and outside of a business, Boomi gives more than 8,200 organizations the agility to lead the future. For more information, visit http://www.boomi.com. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Gartner Says Outdated Technology Pushing Australian Workers Out The Door 2019-03-13T02:36:58Z gartner-says-outdated-technology-pushing-australian-workers-out-the-door Organisations must find a way to address the needs of modern workers as employees grow increasingly frustrated with workplaces that expect them to work with outdated, slow and complex technology, according to Gartner, Inc. Technology now ranks in the top 10 reasons Australian employees will leave their current role, according to Gartner’s 4Q18 Global Talent Monitor. The data reveals technology rose eight places from 3Q18 to come in ninth on the list of key attrition drivers for Australian employees. “People have become so used to advanced technology in their day-to-day lives, that they expect the same thing from their workplace. However, businesses are having a hard time matching the speed at which technology is adopted at home,” said Aaron McEwan, HR Advisory Leader at Gartner. “It’s not surprising that employees are becoming frustrated when they find themselves wasting valuable time navigating complicated systems and processes that utilise slow and old technology. It’s unproductive and inefficient for everyone involved,” said Mr. McEwan. Compensation has also become increasingly important for Australian employees, rising four places to the No. 3 reason Australians cite for leaving their jobs. Alternatively, for the first time in five years, compensation is the third driver of attraction for Australian workers when considering a new position. “The combination of expectations over compensation and the tools and tech employees are given to do their job often feel like a representation of an individual’s value or worth to the company. Feeling valued by your employer is intrinsically linked to the employee experience and really impacts how a person feels about their job,” said Mr. McEwan. These factors may have already hit the willingness of Australian employees to go above and beyond at work as discretionary effort levels fell 4.5 per cent year over year – from 21 percent in 4Q17 to 16.5 percent in 4Q18 (see Table 1). Highlights from the 4Q 2018 Global Talent Monitor Talent Monitor Australian International Average High Intent to Stay 38.8% 32.5% High Discretionary Effort 16.5% 14.4% Job Opportunities 49.7 51.1 Drivers of Attraction Work-Life Balance Location Compensation Compensation Work-Life Balance Stability Drivers of Attrition Future Career Opportunity People Management Compensation Future Career Opportunity Compensation People Management Source: Gartner (February 2019) According to Mr. McEwan, businesses can no longer ignore the needs of their employees, and must start thinking of their workers like they do their customers; making it a priority to offer a personalised, seamless and efficient experience. “For organisations, the answer doesn’t lie in allowing staff to bring their own devices or offering more money. It’s recognizing that these are just a part of the broader employee experience,” Mr. McEwan said. “This means understanding and focusing on what employees’ value from their experiences with the company. Rather than waste time implementing policies, systems and processes that have no impact on how employees feel about their company, organisations need to talk to employees to determine how to retain current and attract new employees.” Gartner advises organisations to tailor employee experiences to suit the needs, desires and goals of the individual rather than the collective. By understanding what employees value the most, HR leaders can positively impact the employee experience and lessen the desire for them to seek alternative employment opportunities. Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey which is made up of more than 22,000 employees in 40 countries, including 848 in Australia this quarter. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner ReimagineHR Conference Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, August 6-7 in Sydney, Australia. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held September 18-19 in London, and October 28-30 in Florida. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. Secured Signing Announces Electronic Digital Signature for Salesforce on Salesforce AppExchange, the Leading Enterprise Apps Marketplace in the World 2019-03-05T23:57:16Z secured-signing-announces-electronic-digital-signature-for-salesforce-on-salesforce-appexchange-the-leading-enterprise-apps-marketplace-in-the-world Auckland, 06, March Wednesday, 2019 – Secured Signing today announced it has launched Electronic Digital Signature for Salesforce on Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. The Secured Signing integration lets businesses offer clients and employees a fast, simple, and secure signing process. Secured Signing’s Electronic Digital Signature for Salesforce allows users to manage their entire contracts process inside Salesforce, providing clear audit trails and automated contract creation. Built on the Salesforce Platform, Electronic Digital Signature for Salesforce is currently available on AppExchange here. Electronic Digital Signature for Salesforce The Secured Signing platform is flexible, giving businesses the power to configure workflows according to their own needs. The integration delivers the following benefits for businesses: ·         Users can stay ahead of consumer trends with innovative options like video confirmation to verify identity. ·         A unified, digital document repository inside Salesforce can improve productivity and eliminates paper-related costs and delays. ·         Leveraging Salesforce’s data fields so teams can automate contract creation, and track documents in real-time to close deals faster.   Comments on the News “We’re thrilled to deliver a simple and secure way for any size businesses to better connect with their clients. This integration offers businesses an end-to-end view of their contract process through real-time document management and audit trails. “Businesses need to meet customers where are they are, and this means delivering a safe and easy signing process. Clients can securely sign contracts wherever they are, from any device. It’s this simplicity that’s helping our customers in the sales, legal, finance, real estate, procurement, HR and education industries improve the way they connect with clients, employees and other business partners,” said Mike Eyal, CEO & Founder of Secured Signing.  “We are happy to welcome Secured Signing onto AppExchange, as they provide customers with an exciting new way to manage their contracts process from a single, user-friendly interface,” said Mike Wolff, SVP, ISV Sales, Salesforce. "The exponential growth of AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success." About Salesforce AppExchange Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 6 million customer installs and 80,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.    Additional Resources ●      Like Salesforce on Facebook: http://www.facebook.com/salesforce ●      Follow Salesforce on Twitter: https://twitter.com/salesforce ●      Become a fan of Secured Signing: https://www.facebook.com/SecuredSigning/  ●      Follow Secured Signing on Twitter: https://twitter.com/SecuredSigning  Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc. About Secured Signing Secured Signing provides a one stop digital signature service that delivers a full range of form completion and eSigning capabilities. Using advanced personalised X509 PKI Digital Signature technology it is more secure than a plain electronic signature.  Secured Signing enables its users to use any device to capture their graphical signature, fill-in, sign, seal and verify documents anywhere, anytime. The solution streamlines business processes, cuts back on expenses, expedites delivery cycles, improves staff efficiency and enhances customer service in a green environment. To learn more about Secured Signing, visit www.securedsigning.com The power of Customer Lifetime Value and why 87% of Asia-Pacific SMBs see benefit in the cloud: Frost & Sullivan research 2019-02-26T03:52:15Z the-power-of-customer-lifetime-value-and-why-87-of-asia-pacific-smbs-see-benefit-in-the-cloud-frost-sullivan-research Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions, has released a new report which reveals half of small and midsize businesses (SMBs) surveyed in Asia-Pacific view the cloud as the most efficient way to optimise the customer journey and reduce business challenges associated with legacy infrastructure, integration and costs. In fact, 87% of SMB participants are considering a move to the cloud to ensure lower CAPEX, reduced total cost of ownership, flexibility, scalability, ease of use and a fast deployment. Genesys commissioned Frost & Sullivan (F&S), a global business consulting firm involved in market research, to survey more than 400 business and IT decision makers across Asia-Pacific to uncover emerging customer experience technology trends. The survey, titled Asia-Pacific SMB Customer Service Trends, analysed SMBs’ business impact, priorities, and technological maturity. While there is a definite market appetite for cloud-based solutions, the study found respondents rate a wide range of other emerging technologies as higher priorities in the next one to two years. SMBs surveyed ranked an omnichannel strategy as having the most immediate impact on business, with 51.4% desiring a solution that delivered a connected customer journey across both voice and digital channels. This is followed by accessibility and mobility solutions and applications of artificial intelligence (AI) such as machine learning and digital assistants. Gwilym Funnell, Managing Director of Genesys Australia and New Zealand, shared why it’s vital for SMBs to prioritise transitioning to the cloud. “SMBs often list legacy infrastructure, integration complexities and high cost as the biggest hindrances in allowing them to modernise their customer service delivery with digital channels, chat and voice bots, automation and more. With a modern cloud platform as the foundation of their customer experience strategy, SMBs will have the infrastructure needed to rapidly access new technologies and benefit from an expedited speed-to-market without the need for massive upfront investment and significant in-house IT resources. “Choosing a partner like Genesys with a proven cloud-based customer experience platform packed with capabilities, like omnichannel, artificial intelligence and analytics, enables SMBs to compete with even the largest organisations. It also ensures smaller businesses can deploy new technology quickly, helping to reduce costs overall and realise tangible value almost immediately,” said Mr Funnell. Key focus on customer lifetime value and employee engagement The study also showed one in three SMBs put Customer Lifetime Value (CLV) ahead of customer satisfaction and customer loyalty, indicating greater market maturity. This is followed by better employee engagement and satisfaction. However, despite the buzz surrounding new digital capabilities and the fact that 60% of respondents agree that a solid customer service strategy is indispensable to gaining a competitive advantage, the study showed SMBs in Asia-Pacific are cautious in their approach. Over 52.3% of respondents believe that digital disruptions occurring across industries would only have minimal impact on their customer engagement strategy. With the exception of Australia, New Zealand and India, SMBs in most of the 13 countries polled shared a similar perspective. Funnell commented on SMBs more cautious approach to adopting digital in the Australia and New Zealand (ANZ) region, “SMBs in the Asia-Pacific region tend to have a wait-and-see attitude towards implementing new technologies for customer interactions due to often constrained technical resources and budget. This disconnect is limiting SMBs’ ability to stay ahead of their customers’ expectations and differentiate from competitors. With our proven migration path to the cloud, Genesys has made it easy and fast for SMBs to propel their customer experience forward by accessing new technologies that enable them to produce the business results that count the most, like increased revenue, sales and customer satisfaction,” said Mr Funnell. Learn more about insights from the survey and how SMBs can transform their customer experience strategy by leveraging the cloud, digital channels and AI in a webinar on Thursday 14th March at 2:30pm AEDT. Register now. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-21T23:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018-1 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Survey Reveals Digital Twins Are Entering Mainstream Use 2019-02-20T09:30:39Z gartner-survey-reveals-digital-twins-are-entering-mainstream-use STAMFORD, Conn., February 20, 2019 — Thirteen percent of organizations implementing Internet of Things (IoT) projects already use digital twins, while 62 percent are either in the process of establishing digital twin use or plan to do so, according to a recent IoT implementation survey* by Gartner, Inc. Gartner defines a digital twin as a software design pattern that represents a physical object with the objective of understanding the asset’s state, responding to changes, improving business operations and adding value. “The results — especially when compared with past surveys — show that digital twins are slowly entering mainstream use,” said Benoit Lheureux, research vice president at Gartner. “We predicted that by 2022, over two-thirds of companies that have implemented IoT will have deployed at least one digital twin in production. We might actually reach that number within a year.” While only 13 percent of respondents claim to already use digital twins, 62 percent are either in the process of establishing the technology or plan to do so in the next year. This rapid growth in adoption is due to extensive marketing and education by technology vendors, but also because digital twins are delivering business value and have become part of enterprise IoT and digital strategies. “We see digital twin adoption in all kinds of organizations. However, manufacturers of IoT-connected products are the most progressive, as the opportunity to differentiate their product and establish new service and revenue streams is a clear business driver,” Mr. Lheureux added. Digital Twins Serve Many Masters A key factor for enterprises implementing IoT is that their digital twins serve different constituencies inside and outside the enterprise. Fifty-four percent of respondents reported that while most of their digital twins serve only one constituency, sometimes their digital twins served multiple; nearly a third stated that either most or all their digital twins served multiple constituencies. For example, the constituencies of a connected car digital twin can include the manufacturer, a customer service provider and the insurance company, each with a need for different IoT data. When asked for examples of digital twin constituencies, replies varied widely, ranging from internal IoT data consumers, such as employees or security over commercial partners to technology providers. “These findings show that digital twins serve a wide range of business objectives,” said Mr. Lheureux. “Designers of digital twins should keep in mind that they will probably need to accommodate multiple data consumers and provide appropriate data access points.” Digital Twins Are Often Integrated With Each Other When an organization has multiple digital twins deployed, it might make sense to integrate them. For example, in a power plant with IoT-connected industrial valves, pumps and generators, there is a role for digital twins for each piece of equipment, as well as a composite digital twin, which aggregates IoT data across the equipment to analyze overall operations. Despite this setup being very complex, 61 percent of companies that have implemented digital twins have already integrated at least one pair of digital twins with each other, and even more — 74 percent of organizations that have not yet integrated digital twins — will do so in the next five years. However, this result also means that 39 percent of respondents have not yet integrated any digital twins; of those, 26 percent still do not plan to do so in five years. “What we see here is that digital twins are increasingly deployed in conjunction with other digital twins for related assets or equipment,” said Mr. Lheureux. “However, true integration is still relatively complicated and requires high-order integration and information management skills. The ability of to integrate digital twins with each other will be a differentiating factor in the future, as physical assets and equipment evolve.” Gartner clients can get more information from “Survey Analysis: Digital Twins Are Poised for Proliferation.” More information on the top technology trends for digital business can found on the Gartner Trends & Prediction Insight Hub. Learn more about the top trends to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. *For Editors Results presented are based on a Gartner study of IoT implementation conducted July 2018 through August 2018. The research was conducted online among 599 respondents in six countries: China, Germany, India, Japan, the U.K. and the U.S. Participating organizations were required to have an annual revenue of greater than $50 million with plans to deploy at least one-use case of IoT — no later than 2019. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Dell Boomi powers HESTA data unification to maximise member benefits 2019-02-10T23:09:22Z dell-boomi-powers-hesta-data-unification-to-maximise-member-benefits Sydney, Australia – February 8, 2019 – Dell Boomi™ (Boomi) has announced that HESTA is using the Boomi integration platform as the foundation for its digital strategy to securely use data and analytics to provide more personalised services to its 860,000 members. As a superannuation fund for the healthcare and community services sector, HESTA focuses on building close relationships with its members to maximise positive experiences and financial balances. Aware of the fast-changing financial services industry, the organisation’s technology investments centre on instilling efficiency to generate greater returns for its members. “The consumerisation of technology has set a precedent: Australians want the same personalisation, convenience and other benefits from their super providers as they get from consumer brands,” said Michael Collins, General Manager – Information Security and Technology, HESTA. “To give them these experiences, we look for technology partners who can help us use data to continuously learn about the needs of our diverse set of members.” HESTA runs a hybrid environment featuring various in-house systems, as well as many bespoke and third party cloud-based services. Having formerly used traditional, on-premises integrations and manual processes, it went to market seeking a pragmatic and easy to use solution; one that would take complexity out of the organisation, while providing richer functionality and keeping data secure. “Boomi has given us the ability to not just collect data, but control it and drive value from it,” said Collins. “We can now validate conclusions about where our members are in terms of achieving their retirement goals. Therefore when meeting with members, we are able to better help them make a real difference in their financial future, which is the core purpose of HESTA.” Key facts: HESTA previously relied on point-to-point integration; each time a new application was to be integrated, it was forced to initiate a new project with two partners to ensure data synchronised accurately. This inhibited productivity and incurred unnecessary costs. Boomi gave HESTA a hub-and-spoke model so that each data source only needs to be integrated once, creating a more reliable environment while saving time and reducing project costs. HESTA first used Boomi to connect its insurance and member services platforms. The speed and simplicity of the project resulted in unprecedented demand from stakeholders within the business who wanted the same data accessibility across all systems. The process of incorporating additional applications, including new third-party offerings, was accelerated due to the availability of Boomi APIs. HESTA has eliminated 55 hours of manual handling per month since implementing the Boomi integration platform as employees are no longer required to manually copy and move data. Removing that effort relieves staff to focus on high-value tasks, including direct engagement with members. Boomi has enabled HESTA to develop connected ecosystems and explore new partnerships more easily. For example, Boomi allowed HESTA to seamlessly integrate with its new insurer AIA, leading to an improved online experience that triggered a 73 per cent increase in online insurance activities. As well as technological alignment, HESTA partnered with Boomi due to the cultural fit between the organisations. According to Collins, HESTA prioritises working with partners which have similar values as this aids in the development of services that can meet the needs of members in a hotly-contested financial services market. “The superannuation industry is not only an extremely competitive space, but it’s also a high-pressure environment in which organisations must clearly show how they are driving more and more value for their customers,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “By underpinning its digital strategy with the Boomi platform, HESTA has gained greater visibility into its members’ circumstances and needs, allowing it to make decisions that will directly benefit those individuals, and also improving its operations with a coherent application environment.” About HESTA HESTA is a $47 billion industry superannuation fund dedicated to its more than 860,000 members working in Australia’s health and community services sector. Established as a profit-for-members industry fund in 1987, the Fund’s focus is on making a real difference to the financial future of every member. More than 80% of its members are women. About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. ORIX Steers Data from 34,500 Vehicles into Unified Data Hub with Boomi Integration 2019-02-10T23:08:06Z orix-steers-data-from-34-500-vehicles-into-unified-data-hub-with-boomi-integration Sydney, Australia – February 8, 2019 – Dell Boomi™ (Boomi) has announced that ORIX is automating the management of more than 34,500 vehicles for Australian organisations by connecting its operations using the Boomi integration platform. With a unified data environment, ORIX is improving the purchasing and financing experience of local customers, while also helping it deploy new services three times faster and reduce integration costs fivefold. ORIX deployed Boomi’s integration platform-as-a-service (iPaaS) to connect its entire application and data environment. Boomi serves as the core engine for any data exchange for the company and its customers by linking its fleet management system, Salesforce customer relationship management (CRM) and a number of bespoke applications into a single data hub for a reliable source of readily-accessible information. “The market is driving ORIX to provide more and more digital services as the organisations we work with expect efficient tools for their own operations,” said Richard Hilliard, General Manager Technology & Innovation at ORIX. “When we looked at how we would achieve this, it became clear a strong data model underpinned by powerful integration would be central to delivering to these customer demands. “Boomi gives us internal process efficiency so we can easily manage large volumes of fleets for our customers. It has also underpinned new services, including a critical portal for the 2.1 million Australian SMEs which need added expertise in financing so they can run their businesses without a hitch.” Key facts: Boomi gives ORIX a ‘best of both worlds’ deployment model, with its development environment in the cloud, and all operational elements on premises. Having its development decoupled makes code deployment simple and removes the need to introduce additional infrastructure, therefore reducing both opex and capex. With its new integration capabilities, ORIX has been able to develop and launch a new vehicle acquisition and financing service, MOOV, designed specifically for SMEs. MOOV leverages data synchronised by Boomi to provide SMEs a low-touch digital platform so they can focus on their core business while ensuring critical documentation is completed accurately. The low-code design of the Boomi platform is the right fit for ORIX as the organisation is not required to hire integration specialists to create and manage integrations. As well as the significant cost savings this delivers, it also means ORIX is able to build interfaces up to three times faster (when compares to traditional integration options). With a strong mobile roadmap, ORIX will also use Boomi to manage data from future applications to consolidate and streamline the purchasing and financing process for its customers. “Managing data associated with more than 34,500 vehicles can be a messy feat, particularly if that information is dispersed and inconsistent,” said Michael Evans, Managing Director APJ at Dell Boomi. “Having consolidated its applications within an easy-to-use integration platform, ORIX has quick access to reliable data with a few clicks. This means it can provide services much faster, while also minimising operational costs and therefore freeing up resources to provide even greater value to its customers.” About ORIX Australia ORIX Australia Corporation Limited (ORIX) is one of the world’s leading fleet management companies. In Australia and New Zealand, we’ve provided fleet management, commercial vehicle rentals and leasing and novated leasing for more than 30 years. Through our innovative solutions, including the award-winning OneView platform, ORIX Share and ORIXi, we help our clients get more value from their vehicles and manage the evolving risks of a mobile workforce. About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Genesys PureCloud in hypergrowth with 130% jump in revenue 2019-02-06T23:21:30Z genesys-purecloud-in-hypergrowth-with-130-jump-in-revenue Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, announced this week its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises1. While sales are up across the company’s cloud offering, the Genesys PureCloudâ platform stands out for its hypergrowth, with sales more than tripling since 2016. PureCloud’s rapid expansion and impressive sales momentum has accelerated beyond the fastest growing SaaS platforms including Workday, Zendesk, ServiceNow and others2, with a projected annual revenue growth rate of nearly 130% since 2017. In addition, PureCloud’s customers have benefited from over 300 new enhancements delivered in the last two years alone. Genesys strengthens customer portfolio with cloud wins In 2018, the company’s global cloud deals valued at US$1M or more increased by 110% over the previous year. Many of these resulted from the Genesys PureBridge program, which has helped nearly 1,200 companies smoothly transition off legacy, on-premises systems from vendors including Avaya and Cisco to a modern customer experience platform by Genesys. Westpac New Zealand benefits from reduced infrastructure costs and call transfers One such customer is Westpac New Zealand, one of the nation’s largest banks, who reduced infrastructure costs and increased outbound customer care calls by 100 percent. Westpac realised a rapid time-to-value ratio, and its first customer care agents were up and running just three months after a decision to deploy Genesys PureCloud. Westpac New Zealand’s Head of Contact Centres Jason Lock said,“We wanted to zig while the world was zagging, and the truth is not many banks are using true cloud hosted telephony platforms.” After switching to the Genesys PureCloud platform, Westpac New Zealand has dramatically improved customer experience and net promoter scores. Strength in numbers For the last two years, Genesys has closed more than three deals per day to replace an antiquated system from a competitor, with more than 700 coming from Avaya alone. Notably, more than half of all displacements moved to a Genesys cloud solution in 2018. Genesys partners have been instrumental in driving this momentum accounting for 86% of new signings, as channel sales grew by more than 250% over last year. Leading global brands leverage Genesys to achieve businesses outcomes Paul Segre, chief executive officer at Genesys said: “With hundreds of migrations from on-premises to the cloud, companies are choosing Genesys because of our track record of delivering value and continuous innovation.. “Our customers understand how intertwined digital channels, AI and the cloud have become – and they want to work with a strategic partner that can solve these needs holistically.” Householdnames that have recently moved to Genesys offerings are realising tremendous returns, such as: Coca-Cola Business Services North America, the world’s leading beverage company, reduced its total cost of ownership by 50%. Heineken Mexico improved call effectiveness by over 40%, sales success by 6% and agent efficiency resulting in a 1.5 hour per agent reduction in the workday. Segre further explained, “We understand that for our customers to excel in their markets, they need faster time-to-value. That means they need to innovate and adopt AI along with other new technologies, deliver better customer experiences, make their employees’ jobs easier, increase sales, and reduce costs. With the cloud, we’re enabling them to meet these goals faster and more cost effectively than ever.” In the last year, Genesys has made significant strides to facilitate its customers’ success including: Faster deployments and migrations: With more than 100 prescriptive use cases, both on-premises and cloud, Genesys has cut customer deployment time in half. Genesys cloud customers with highly complex requirements are now typically live in less than six months. Enhanced speed-to-market: The Genesys shift to DevOps and a microservices architecture enables customers to adopt innovation faster and achieve business results sooner. Investment in innovation: Genesys commits more than $250 million annually in research and development (R&D) so customers can access innovative solutions that address the next wave of change – whether in consumer behavior, technology advancements or industry shifts. Find out more about Coca-Cola Business Services North America’s journey to the cloud with Genesys. 1 Genesys defines mid-market as companies with under 3,000 employees; small-and-medium sized enterprises as companies with 3,000-10,000 employees; and large enterprises as companies with 10,000 employees or more. 2Source: Based on publicly available financials from SEC filings (with exception of PureCloud) Twilio: Total revenue from FYE Dec 2013 to FYE Dec 2015 Netsuite: Total revenue from FYE Dec 2004 to FYE Dec 2006 ServiceNow: Subscription revenue from FYE Jun 2009 to FYE Jun 2011 Zendesk: Total revenue from FYE Dec 2011 to FYE Dec 2013 Workday: Total revenue from FYE Dec 2009 to FYE Jan 2012 (37 months) PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted) Gartner Says Global Tech Spending to Reach US$3.8 Trillion in 2019 2019-01-28T22:31:30Z gartner-says-global-tech-spending-to-reach-us-3-8-trillion-in-2019 Worldwide IT spending is projected to total $3.76 trillion in 2019, an increase of 3.2 percent from 2018, according to the latest forecast by Gartner, Inc. “Despite uncertainty fueled by recession rumours, Brexit, and trade wars and tariffs, the likely scenario for IT spending in 2019 is growth,” said John-David Lovelock, research vice president at Gartner. “However, there are a lot of dynamic changes happening in regards to which segments will be driving growth in the future. Spending is moving from saturated segments such as mobile phones, PCs and on-premises data centre infrastructure to cloud services and Internet of Things (IoT) devices. IoT devices, in particular, are starting to pick up the slack from devices. Where the devices segment is saturated, IoT is not. In Australia, spending on technology products and services is forecast to reach A$93.3 billion this year, an increase of 3.4 percent from 2018, and reach more than A$97 billion in 2020. In New Zealand, spending on technology products and services is forecast to reach NZ$13.5 billion this year, an increase of 2.6 percent from 2018, and reach NZ$13.9 billion in 2020. “IT is no longer just a platform that enables organisations to run their business on. It is becoming the engine that moves the business,” said Mr. Lovelock. “As digital business and digital business ecosystems move forward, IT will be the thing that binds the business together.” With the shift to cloud, a key driver of IT spending, enterprise software will continue to exhibit strong growth, with worldwide software spending projected to grow 8.5 percent in 2019. It will grow another 8.2 percent in 2020 to total $466 billion (see Table 1). Organisations are expected to increase spending on enterprise application software in 2018, with more of the budget shifting to software as a service (SaaS). Table 1. Worldwide IT Spending Forecast (Billions of U.S. Dollars) 2018 Spending 2018 Growth (%) 2019 Spending 2019 Growth (%) 2020 Spending 2020 Growth (%) Data Centre Systems 202 11.3 210 4.2 202 -3.9 Enterprise Software 397 9.3 431 8.5 466 8.2 Devices 669 0.5 679 1.6 689 1.4 IT Services 983 5.6 1,030 4.7 1,079 4.8 Communications Services 1,399 1.9 1,417 1.3 1,439 1.5 Overall IT 3,650 3.9 3,767 3.2 3,875 2.8 Source: Gartner (January 2019) Despite a slowdown in the mobile phone market, the devices segment is expected to grow 1.6 percent in 2019. The largest and most highly saturated smartphone markets, such as China, Unites States and Western Europe, are driven by replacement cycles. With Samsung facing challenges bringing well-differentiated premium smartphones to market and Apple’s high price-to-value benefits for its flagship smartphones, consumers kept their current phones and drove the mobile phone market down 1.2 percent in 2018. “In addition to buying behavior changes, we are also seeing skills of internal staff beginning to lag as organisations adopt new technologies, such as IoT devices, to drive digital business,” said Mr. Lovelock. “Nearly half of the IT workforce is in urgent need of developing skills or competencies to support their digital business initiatives. Skill requirements to keep up, such as artificial intelligence (AI), machine learning, API and services platform design and data science, are changing faster than we’ve ever seen before.” More detailed analysis on the outlook for the IT industry is available in the complimentary webinar “IT Spending Forecast, 4Q18 Update: What Will Make Headlines in 2019?” Gartner’s IT spending forecast methodology relies heavily on rigorous analysis of sales by thousands of vendors across the entire range of IT products and services. Gartner uses primary research techniques, complemented by secondary research sources, to build a comprehensive database of market size data on which to base its forecast. The Gartner quarterly IT spending forecast delivers a unique perspective on IT spending across the hardware, software, IT services and telecommunications segments. These reports help Gartner clients understand market opportunities and challenges. The most recent IT spending forecast research is available to Gartner clients in “Gartner Market Databook, Q418 Update.” This quarterly IT Spending Forecast page includes links to the latest IT spending reports, webinars, blog posts and press releases. Mr. Lovelock will provide further analysis on the key drivers of the IT market at the Gartner Tech Growth & Innovation Conference taking place June 3-5 in San Diego, CA and June 12-13 in London. The Conference is the premier event for technology providers to learn about the latest trends and tools, innovation predictions, positioning and thought leadership. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’ Productivity by 2021 2019-01-24T08:58:38Z gartner-predicts-70-percent-of-organizations-will-integrate-ai-to-assist-employees-productivity-by-2021 EGHAM, U.K., January 24, 2019 — Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organizations. Gartner, Inc. predicts that, by 2021, 70 percent of organizations will assist their employees’ productivity by integrating AI in the workplace. This development will prompt 10 percent of organizations to add a digital harassment policy to workplace regulation. “Digital workplace leaders will proactively implement AI-based technologies such as virtual assistants or other NLP-based conversational agents and robots to support and augment employees’ tasks and productivity,” said Helen Poitevin, senior research director at Gartner. “However, the AI agents must be properly monitored to prevent digital harassment and frustrating user experiences.” Past incidents have shown that poorly designed assistants cause frustration among employees, sometimes prompting bad behavior and abusive language toward the VPA. “This can create a toxic work environment, as the bad habits will eventually leak into interactions with co-workers,” said Ms. Poitevin. Recent experiments have also shown that people’s abusive behavior toward AI technologies can translate into how they treat the humans around them. Organizations should consider this when establishing VPAs in the workplace and train the assistants to respond appropriately to aggressive language. Ms. Poitevin added: “They should also clearly state that AI-enabled conversational agents should be treated with respect, and give them a personality to fuel likability and respect. Finally, digital workplace leaders should allow employees to report observed cases of policy violation.” Back-Office Bank Employees Will Rely on AI for Nonroutine Work Gartner predicts that, by 2020, 20 percent of operational bank staff engaged in back-office activities will rely on AI to do nonroutine work. “Nonroutine tasks in the back offices of financial institutions are things like financial contract review or deal origination,” said Moutusi Sau, senior research director at Gartner. “While those tasks are complex and require manual intervention by human staff, AI technology can assist and augment the work of the staff by reducing errors and providing recommendation on the next best step.” AI and automation have been applied to routine work that has been successful across banks and their value chain. “In some cases, we witnessed layoffs to reduce unneeded head count, and understandably back-office staff are worried their jobs will be replaced by machines,” said Ms. Sau. However, AI has a bigger value-add than pure automation, which is augmentation. “The outlook for AI in banking is in favor of proactively controlling AI tools as helpers, and those can be used for reviewing documents or interpreting commercial-loan agreements. Digital workplace leaders and CIOs should also reassure workers that IT and business leaders will ‘deploy AI for good’,” concluded Ms. Sau. Gartner clients can read more in the report: “Predicts 2019: AI and the Future of Work”. More predictions for all aspects of the IT industry can be found in the Gartner Trend Insight Report, “Predicts 2019: Leadership Means Expanding Options, Not Limiting Them”, a collection of research aimed at helping CIOs and IT leaders focus on how the landscape is shifting for individuals, businesses and IT organizations. Gartner Digital Workplace Summit Digital workplace trends will be discussed further at the Gartner Digital Workplace Summits 2019, taking place from May 29-30 in Orlando, Florida, U.S., and September 12-13 in London, U.K. Follow news and updates from these events on Twitter at #GartnerDWS. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com.