The PRWIRE Press Releases https:// 2019-06-17T02:04:16Z Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018 2019-06-17T02:04:16Z gartner-says-worldwide-customer-experience-and-relationship-management-software-market-grew-15-6-in-2018 SYDNEY, Australia, June 17, 2019 — Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2 billion in 2018, according to research from Gartner, Inc. CRM remains both the largest and the fastest growing enterprise application software category. Worldwide enterprise application software revenue totaled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion. CRM made up almost a quarter of that revenue. Approximately 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019, with agility and flexibility being big drivers, along with the requirement for remote and mobile users. “Cloud growth has dropped slightly in 2018 but remains strong at 20% and significantly above the overall growth rate of 15.6% for CRM,” said Julian Poulter, senior director analyst at Gartner. “As an early mover to the cloud, CRM software is probably seeing a gradual reduction in cloud growth rates due to high adoption.” The top five CRM software vendors accounted for more than 40% of the total market in 2018 (see Table 1). The top five vendors had very little change in ranking compared with 2017, although Microsoft climbed into fifth position, narrowly displacing Genesys. Table 1 CRM Software Spending by Vendor, Total Software Revenue Worldwide, 2018 (Millions of U.S. Dollars) Company 2018 Revenue 2018 Market Share (%) 2017 Revenue 2017 Market Share (%) Salesforce 9,420.5 19.5 7,648.1 18.3 SAP 4,012.2 8.3 3,474.4 8.3 Oracle 2,669.0 5.5 2,492.9 6.0 Adobe 2,454.8 5.1 2,017.2 4.8 Microsoft 1,302.0 2.7 1,132.1 2.7 Others 28,371.7 58.8 24,962.0 59.9 Total 48,230.2 100.0 41,726.7 100.0 Source: Gartner (June 2019) All subsegments of the CRM market grew by more than 13.7%, with marketing emerging as the fastest growing segment, increasing by 18.8% and representing more than 25% of the entire CRM market. Customer service and support retains its No. 1 position, contributing 35.7% of CRM market revenue. “To exploit the significant market opportunity, product managers in CRM application providers should double down on cloud deployments and consider adding functionality in the fast growing marketing segment,” said Mr. Poulter. Gartner clients can learn more in the report “Market Share: Customer Experience and Relationship Management, Worldwide, 2018.” Gartner Customer Experience & Technologies Summits Customer experience trends will be further discussed at the Gartner Customer Experience Summit 2019 taking place June 17-18 in Sydney. Follow news and updates from the event on Twitter at #GartnerCX. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Secured Signing and FastTrack360 Delivers Digital Transformation to Recruitment Agencies 2019-06-12T22:33:26Z secured-signing-and-fasttrack360-delivers-digital-transformation-to-recruitment-agencies Sydney, June 13, 2019 - Secured Signing and FastTrack today announced a partnership to help recruitment agencies in New Zealand and Australia grow.   The new, deeper integration between FastTrack360 and Secured Signing gives recruitment organisations instant access to digital workflows that get candidates and clients placed faster.   For close to a decade, Secured Signing has worked with recruitment agencies in New Zealand and Australia to use our cloud-based solution to complete and sign employment contracts, terms of business, quotes, onboarding paperwork quickly and securely.   With over 25 years staffing industry experience, FastTrack360 helps leading streamline the entire recruitment, timesheet, payroll, and client invoicing process from a single cloud-hosted platform.   With the new integration, FastTrack360 customers can now use Secured Signing to:   Prepopulate fields and automatically update new data as candidates or client complete forms, eliminating manual data entry and the need for consultants to chase after missing information - significantly speeding up the recruitment process   Flag empty fields so only complete documents can be sent and saved back into FastTrack360; send signing reminders and status updates, which reduces time-consuming manual follow ups   Compliance is built-in and the system includes government forms such as the Tax Declaration Form (TFN), Super Choice, IRD , Kiwisaver, and ACC, guaranteeing and simplifying compliance with complex regulations   Deliver an improved client experience - consumers want to interact digitally; candidates can complete documents from wherever they are, on any device.   Secured Signing and FastTrack360 are working together, based on their shared commitment to simply workflows & processes for recruitment agencies in New Zealand and Australia.   The result is a seamless integration that lets agencies close deals faster, giving them more time to focus on generating new business directly from within their FastTrack360 platform.   David Page, FastTrack CEO, said “We know our customers are looking for simple ways to work more efficiently so they can streamline and grow. Our FastTrack360 Marketplace gives recruitment companies the power to extend their core business platform by accessing best-of-breed tools that match their business needs. Tools like Secured Signing that automate much of the signing and onboarding process, meaning our clients will spend less time on routine, manual tasks. That’s time they can invest in building relationships to grow the business.”   Gal Thompson, Secured Signing’s Regional Manager, said: “We’re excited to expand our partnership with FastTrack360. For close to a decade, Secured Signing has had the opportunity to work with specialist providers and the largest recruitment agencies in New Zealand and Australia. Over this time, our product has evolved in response to customer feedback. The result is a comprehensive digital solution that fits in easily into existing processes. While it comes with the features you need to start right away, businesses can configure the solution according to their needs. FastTrack360 clients can access these benefits without ever leaving the FastTrack360 platform.”   About FastTrack360 FastTrack provides the business platform of choice for leading staffing organisations globally. Core to this is the innovative FastTrack360 Recruit, Time, Pay, Bill end-to-end cloud-hosted business platform. FastTrack360 provides an intelligent system you can access anywhere, anytime that simplifies recruitment operations, leverages smart compliance checks, reduces human touch points, making processes quicker and more accurate - allowing leading staffing organisations to focus on value-adding activities with clients and candidates. With its open Application Program Interface (API) framework through the FastTrack360 MarketPlace and API Developer portal, you can also connect with the marketing leading best-of-breed apps to further increase your competitive advantage. FastTrack360 is one platform, with more possibilities. To find out how FastTrack360 can help you and your business visit https://fasttrack.com.au/   About Secured Signing Secured Signing provides a one-stop digital signature service that delivers a full range of form completion and eSigning capabilities. Using advanced personalised X509 PKI Digital Signature technology it is more secure than a plain electronic signature. Secured Signing enables its users to use any device to capture their graphical signature, fill-in, sign, seal and verify documents anywhere, anytime. The solution streamlines business processes, cuts back on expenses, expedites delivery cycles, improves staff efficiency and enhances customer service in a green environment. To learn more about Secured Signing, visit www.securedsigning.com   Gartner Reveals Seven Mistakes to Avoid in Blockchain Projects 2019-06-12T08:16:02Z gartner-reveals-seven-mistakes-to-avoid-in-blockchain-projects STAMFORD, Conn., June 12, 2019 — Interest in blockchain continues to be high, but there is still a significant gap between the hype and market reality. Only 11% of CIOs indicated they have deployed or are in short-term planning with blockchain, according to the Gartner, Inc. 2019 CIO Agenda Survey of more than 3,000 CIOs. This may be because the majority of projects fail to get beyond the initial experimentation phase. “Blockchain is currently sliding down toward the Trough of Disillusionment in Gartner’s latest ‘Hype Cycle for Emerging Technologies,’” said Adrian Leow, senior research director at Gartner. “The blockchain platforms and technologies market is still nascent and there is no industry consensus on key components such as product concept, feature set and core application requirements. We do not expect that there will be a single dominant platform within the next five years.” To successfully conduct a blockchain project, it is necessary to understand the root causes for failure. Gartner has identified the seven most common mistakes in blockchain projects and how to avoid them. No. 1: Misunderstanding or Misusing Blockchain Technology Gartner has found that the majority of blockchain projects are solely used for recording data on blockchain platforms via decentralised ledger technology (DLT), ignoring key features such as decentralised consensus, tokenisation or smart contracts. “DLT is a component of blockchain, not the whole blockchain. The fact that organisations are so infrequently using the complete set of blockchain features prompts the question of whether they even need blockchain,” Mr. Leong said. “It is fine to start with DLT, but the priority for CIOs should be to clarify the use cases for blockchain as a whole and move into projects that also utilise other blockchain components.” No. 2: Assuming the Technology Is Ready for Production Use The blockchain platform market is huge and largely composed of fragmented offerings that try to differentiate themselves in various ways. Some focus on confidentiality, some on tokenisation, others on universal computing. Most are too immature for large-scale production work that comes with the accompanying and requisite systems, security and network management services. However, this will change within the next few years. CIOs should monitor the evolving capabilities of blockchain platforms and align their blockchain project timeline accordingly. No. 3: Confusing a Protocol With a Business Solution Blockchain is a foundation-level technology that can be used in a variety of industries and scenarios, ranging from supply chain over management to medical information systems. It is not a complete application as it must also include features such as user interface, business logic, data persistence and interoperability mechanisms. “When it comes to blockchain, there is the implicit assumption that the foundation-level technology is not far removed from a complete application solution. This is not the case. It helps to view blockchain as a protocol to perform a certain task within a full application. No one would assume a protocol can be the sole base for a whole e-commerce system or a social network,” Mr. Leong added. No. 4: Viewing Blockchain Purely as a Database or Storage Mechanism Blockchain technology was designed to provide an authoritative, immutable, trusted record of events arising out of a dynamic collection of untrusted parties. This design model comes at the price of database management capabilities. In its current form, blockchain technology does not implement the full “create, read update, delete” model that is found in conventional database management technology. Instead, only “create” and “read” are supported. “CIOs should assess the data management requirement of their blockchain project. A conventional data management solution might be the better option in some cases,” Mr. Leong said. No. 5: Assuming That Interoperability Standards Exist While some vendors of blockchain technology platforms talk about interoperability with other blockchains, it is difficult to envision interoperability when most platforms and their underlying protocols are still being designed or developed. Organisations should view vendor discussions regarding interoperability as a marketing strategy. It is supposed to benefit the supplier’s competitive standing but will not necessarily deliver benefits to the end-user organisation. “Never select a blockchain platform with the expectation that it will interoperate with next year’s technology from a different vendor,” said Mr. Leong. No. 6: Assuming Smart Contract Technology Is a Solved Problem Smart contracts are perhaps the most powerful aspect of blockchain-enabling technologies. They add dynamic behavior to transactions. Conceptually, smart contracts can be understood as stored procedures that are associated with specific transaction records. But unlike a stored procedure in a centralised system, smart contracts are executed by all nodes in the peer-to-peer network, resulting in challenges in scalability and manageability that haven’t been fully addressed yet. Smart contract technology will still undergo significant changes. CIOs should not plan for full adoption yet but run small experiments first. This area of blockchain will continue to mature over the next two or three years. No. 7: Ignoring Governance Issues While governance issues in private or permissioned blockchains will usually be handled by the owner of the blockchain, the situation is different with public blockchains. “Governance in public blockchains such as Ethereum and Bitcoin is mostly aimed at technical issues. Human behaviors or motivation are rarely addressed. CIOs must be aware of the risk that blockchain governance issues might pose for the success of their project. Especially larger organisations should think about joining or forming consortia to help define governance models for the public blockchain,” Mr. Leong concludes. Gartner clients can learn more in “Common Mistakes to Avoid in Enterprise Blockchain Projects.” This research is part of the Gartner Featured Insight research collection “Blockchain Unraveled: Determining Its Suitability for Your Organisation.” This research explains when blockchain makes sense and the critical factors to consider to capture this new business value. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Australian MyBudget Customer Service Hero Recognised Globally 2019-06-12T04:47:48Z australian-mybudget-customer-service-hero-recognised-globally Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, has awarded the prestigious grand prize of their dedicated global CX Hero program to an Australian customer service agent. In recognition and appreciation of the work customer service agents do, Genesys created CX Heroes, to celebrate true stories of customer service agents going above and beyond the call of duty. The program aims to create a movement to appreciate the unsung heroes who ensure their customers receive premium service. Award entries were received from around the globe, with Genesys applying stringent judging criteria to submissions. One of the core metrics judges considered was the applicant’s ability to deliver impactful customer service. Of the global finalists, Australian customer service representative, Nicole Martin from MyBudget, was awarded the title, CX Hero of the Year. Nicole was presented with her award on a global stage in front of nearly 2,500 customer experience leaders. Ms Martin earned the title for her commitment and dedication to her customers, as demonstrated by going above and beyond the call of duty during Christmas. On the last business day before Christmas, Ms Martin answered a frantic call from a customer trying to get gifts delivered in time for the holiday. She was able to improvise a solution and worked tirelessly across multiple stakeholder groups to save the customer’s family Christmas from being torn apart. "I am thrilled to be recognised as the CX Hero of the Year. I really enjoy helping people, and that gives me great job satisfaction” said Nicole Martin, Customer Service Representative, MyBudget. You can read the full story here. -ends- Image: From left to right: Nate Bennett (Senior Product Marketing Manager, Genesys); Rebecca Pulbrook (National Client Success Leader, MyBudet); Nicole Martin (Customer Service Representative, MyBudget) About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Australia and New Zealand Shine in Global Customer Innovation Awards 2019-06-12T01:43:56Z australia-and-new-zealand-shine-in-global-customer-innovation-awards Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centreer solutions, recognised leading Australian and New Zealand (ANZ) companies including Homecare Medical, Tokio Marine Australasia, MyBudget, O’Brien Glass, Teacher’s Mutual Bank and more during its 14th annual Customer Innovation Awards. Winners were announced on the opening day of Xperience 19, in Denver, Colorado. The Genesys Customer Innovation awards celebrate companies from around the world for using innovative approaches and technologies, such as the cloud and artificial intelligence, to drive business performance and deliver great customer experiences. The finalists were evaluated by a panel of judges, comprised of respected industry analysts from IDC, McGee-Smith Analytics and Ovum, as well as past Customer Innovation Award winners, including Bradesco, Harambee and QuinStreet. Organisations from ANZ were strongly represented, accounting for more than 25% of the global finalists. Top Australian and New Zealand honorees include: Homecare Medical — Winner of The CX Game Changer (Making a difference with CX technology) The New Zealand social enterprise achieved greater scalability by adding digital telehealth support channels, resulting in a 92% increase in annual interactions across voice, web chat, email, SMS and social media. Tokio Marine Management Australasia — Winner of The CX Team Player (Team productivity) The multinational insurer has improved agent schedule adherence by 30% by deploying workforce management since moving its contact centre to the cloud. MyBudget – Finalist of The CX Game Changer O’Brien Glass – Finalist in CX Visionary & CX Mover Teacher’s Mutual Bank – Finalist in CX Team Player Fair Work Ombudsman – Finalist in CX Visionary With submissions spanning the globe and tough international competition, the Australian and New Zealand companies were strongly represented, indicative of the high level of innovation and technology adoption in the region. Gwilym Funnel, Vice President of Sales and Managing Director for Genesys in Australia and New Zealand said, “Our Australian and New Zealand companies deserve to be applauded for their intelligent, targeted engagement strategies, and creative use of Genesys platforms. The adoption of advanced technology in this region has always been strong, and I’m thrilled to see this forward-thinking approach to the customer experience recognised globally.” “A highlight of each year is recognising our brilliant customers for their innovation and relentless focus on delivering the world’s best experiences,” said Merijn te Booij, Chief Marketing Officer, Genesys. “On behalf of everyone at Genesys, congratulations to all of the finalists and winners – and keep making every moment count.” Game Changing social enterprise making a difference with CX technology 2019-06-12T00:16:39Z game-changing-social-enterprise-making-a-difference-with-cx-technology Winners of the 14th annual Genesys Customer Innovation Awards were announced at Xperience19 in Denver, Colorado on Monday, with New Zealand based Homecare Medical acknowledged for their extraordinary community service, critical agility, and unique use of the Genesys Customer Experience platform. Honoured as the 2019 CX Game Changer (Making a difference with CX technology) Homecare Medical achieved greater population reach for its digitally delivered health and mental health services by adding digital telehealth support channels, resulting in a 92% increase in annual contacts across voice, web chat, email, SMS and social media. During the qualifying 2018 period, Homecare Medical: Had an average of 2,218 contacts a day from nearly 577,000 users Helped 26,847 people start their quit smoking journey Nurses provided health advice to 413,927 people Poisons Officers helped 22,553 people Mental health teams supported 69,431 people Emergency triage nurses aided 39,200 people - keeping hospitals and ambulances available for emergencies All while 74% of calls were answered in 20 seconds, 83% of calls in 60 seconds and 92% of calls within 3 minutes. As a social enterprise providing centralised, critical, time-sensitive and complex health services to members of the community, the panel of international judges of the Genesys Customer Innovation Awards were impressed with Homecare Medical’s bespoke use of the Genesys platform: seen in this unique, full channel and rapid growth formation for the first time in New Zealand. Andrew Slater, CEO, Homecare Medical and the driving force behind the rapid expansion, was onsite to receive the award. Leading a team of 30 who set up the integrated national telehealth service in just 15 weeks -which now has more than 400 staff based in four contact centres across the country - Mr Slater’s commitment to exceptional care never wavered. “Providing assistance to a diverse range of community sectors including at risk individuals, and running 30 digital help channels covering critical services such as general health mental heath, addictions, poisons, sexual trauma, crisis services, and after-hours GP support, means we need to connect to people when they are most in need of help or support, and however they need us. Genesys enables us to do to that,” said Mr Slater. The use of Genesys technology was highlighted with Homecare Medical’s remarkable response to the recent Christchurch terror attacks. Their unwavering commitment to Game Changing CX included delivering over 16,000 psychosocial sessions in the immediate aftermath of the devastating tragedy, truly representing an organisation making a difference with CX technology. -ENDS- Media Opportunities Limited interview opportunities are available with Andrew Slater, CEO, Homecare Medical. Andrew can provide powerful insight into how the Homecare Medial contact team were able to support the community after the tragic terror attack in Christchurch, their innovative use of the Genesys PureConnect platform, and providing agile, rapid deployment of integrated omnichannel telehealth solutions in New Zealand. Image: Andrew Slater, CEO, Homecare Ian McLean, NZ Country Manager, Genesys is also available for commentary Please contact Zadro for further information or to request an interview. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 New Zealand company recognised for changing the game, and changing lives 2019-06-11T03:26:05Z new-zealand-company-recognised-for-changing-the-game-and-changing-lives Winners of the 14th annual Genesys Customer Innovation Awards were announced at Xperience19 in Denver, Colorado last night, with New Zealand based Homecare Medical acknowledged for their extraordinary community service, critical agility, and unique use of the Genesys Customer Experience platform. Honoured as the 2019 CX Game Changer (Making a difference with CX technology) Homecare Medical achieved greater population reach for its digitally delivered health and mental health services by adding digital telehealth support channels, resulting in a 92% increase in annual contacts across voice, web chat, email, SMS and social media. During the qualifying 2018 period, Homecare Medical: Had an average of 2,218 contacts a day from nearly 577,000 users Helped 26,847 people start their quit smoking journey Nurses provided health advice to 413,927 people Poisons Officers helped 22,553 people Mental health teams supported 69,431 people Emergency triage nurses aided 39,200 people - keeping hospitals and ambulances available for emergencies All while 74% of calls were answered in 20 seconds, 83% of calls in 60 seconds and 92% of calls within 3 minutes. As a social enterprise providing centralised, critical, time-sensitive and complex health services to members of the community, the panel of international judges of the Genesys Customer Innovation Awards were impressed with Homecare Medical’s bespoke use of the Genesys platform: seen in this unique, full channel and rapid growth formation for the first time in New Zealand. Andrew Slater, CEO, Homecare Medical and the driving force behind the rapid expansion, was onsite to receive the award. Leading a team of 30 who set up the integrated national telehealth service in just 15 weeks -which now has more than 400 staff based in four contact centres across the country - Mr Slater’s commitment to exceptional care never wavered. “Providing assistance to a diverse range of community sectors including at risk individuals, and running 30 digital help channels covering critical services such as general health, mental health, addictions, poisons, sexual trauma, crisis services, and after-hours GP support, means we need to connect to people when they are most in need of help or support, and however they need us. Genesys enables us to do that,” said Mr Slater. The use of Genesys technology was highlighted with Homecare Medical’s remarkable response to the recent Christchurch terror attacks. Their unwavering commitment to Game Changing CX included delivering over 16,000 psychosocial sessions in the immediate aftermath of the devastating tragedy, truly representing an organisation making a difference with CX technology. -ENDS- Media Opportunities Limited interview opportunities are available with Andrew Slater, CEO, Homecare Medical. Andrew can provide powerful insight into how the Homecare Medial contact team were able to support the community after the tragic terror attack in Christchurch, their innovative use of the Genesys PureConnect platform, and providing agile, rapid deployment of integrated omnichannel telehealth solutions in New Zealand. Image: Andrew Slater, CEO, Homecare Ian McLean, NZ Country Manager, Genesys is also available for commentary Please contact Zadro for further information or to request an interview. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Gartner Survey Finds More Australian Workers Ready to Quit Their Jobs 2019-06-11T01:33:00Z gartner-survey-finds-more-australian-workers-ready-to-quit-their-jobs In the pursuit of growth and productivity, Australian workplaces have exhausted staff morale and decimated effort levels, with employees now on the brink of burnout and ready to quit, according to a recent survey by Gartner, Inc. Data from Gartner’s 1Q19 Global Talent Monitor reveals that discretionary effort levels — the willingness to go above and beyond at work — have dropped to the lowest point since 1Q14, suggesting that without change, the workforce simply cannot give any more. In Australia, 15.7% of employees reported high discretionary effort levels in 1Q19, only slightly above the global average of 15%, and down from a high of 23% in 2Q17. “Organizations have stripped the fat in every area of operations as they look to drive efficiencies and move their business into the future,” said Aaron McEwan, Advisory Leader in the Gartner HR practice. “Growth targets are high, and for years, organizations have expected their workers to do more with less and achieve continuous results against a backdrop of constant change and increasing complexity.” “Workers are acutely aware of what their employers want from them; they’re feeling pressure to work longer hours, often without pay, and take work home in order to meet deadlines. With the added stress of ‘always on’ technology and flat wage growth, it’s not surprising that employees are feeling overworked, disrespected, stressed and anxious,” added Mr. McEwan. Gartner’s data reveals that the No. 1 reason employees cite for leaving their job is respect, or lack of it. Respect rose seven places in 1Q19 to become the leading driver of attrition among Australian workers. This was followed by manager quality, up two places. “To see these indicators of dissatisfaction and disengagement so early in the year is alarming and should be a wake-up call to employers. There’s a long year ahead and growth targets are not going away. We need a workforce that is energized, committed and focused on delivering results,” warned Mr. McEwan. Job seeking behavior up; intent to stay drops In 1Q19, Australian employees’ intent to stay fell 8%, while active job seeking increased by 5.6%. According to Mr. McEwan, when workers are fed up and tired, their first instinct is flight over fight. “Even though the external job market is not particularly favorable for candidates today, leaving becomes a more attractive prospect than remaining in a job where you feel undervalued and mentally exhausted,” said Mr. McEwan. Declutter to improve workplace wellbeing “Organizations need to declutter,” said Mr. McEwan. “They need to strip away time-intensive, low-value tasks that slow people down. This could include using technology in new ways; it could also mean removing technology from certain processes.” Reducing the number of steps involved in reviewing and signing-off on annual leave or expense reports, reducing reporting or automating workflow are just some of the small changes organizations can make to help workers have a productive and satisfying day. In addition, Gartner recommends employers implement a strong Employee Value Proposition (EVP) that focuses on what employees value most. Data from Gartner’s 1Q19 Global Talent Monitor shows that the top drivers of attraction for Australian employees are work-life balance, a convenient location and respect. Organizations with attractive EVPs can reduce the compensation premium needed to attract qualified candidates as well as potentially decrease annual employee turnover by just less than 70%. Table Highlights from the 1Q19 Global Talent Monitor Talent Monitor Australian International average High Intent to Stay 30.3% 32.8% High Discretionary Effort 15.7% 15% Job Opportunities 49.7% 51.3% Drivers of Attraction Work-Life Balance Location Respect Compensation Future career opportunities People management Drivers of Attrition Respect Manager quality Work-life balance Compensation Work-life balance Stability Source: Gartner (March 2019) Each quarter, the Global Talent Monitor is sourced from more than 40,000 employees in 40 countries, to offer the most authoritative look at the latest global and country-level data on what attracts, engages and retains talent. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. The 1Q19 survey included 1,909 respondents in Australia. About Gartner ReimagineHR Conference Gartner experts will provide additional insight into labor and talent issues at the Gartner ReimagineHR Conference, August 6-7 in Sydney, Australia. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to learn actionable strategies to support organizational performance. Gartner ReimagineHR will also be held September 18-19 in London, and October 28-30 in Florida. Follow news and updates from the events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. ### Gartner Says Global Smartphone Sales Declined 2.7% in First Quarter of 2019 2019-05-28T08:00:14Z gartner-says-global-smartphone-sales-declined-2-7-in-first-quarter-of-2019 28 May, 2019 — Global sales of smartphones to end users declined 2.7% in the first quarter of 2019, totaling 373 million units, according to Gartner, Inc. Despite its near-absence from the U.S. market, Huawei ranked No. 2 smartphone vendor worldwide and continued to reduce the gap with Samsung. “Demand for premium smartphones remained lower than for basic smartphones*, which affected brands such as Samsung and Apple that have significant stakes in high-end smartphones,” said Anshul Gupta, senior research director at Gartner. “In addition, demand for utility smartphones* declined as the rate of upgrading from feature phones to smartphones has slowed, given that 4G feature phones give users great advantages at a lower cost.” Slowing innovation in flagship smartphones and rising prices continued to extend replacement cycles. The two countries that sell the most smartphones, namely the U.S. and China, saw sales decline by 15.8% and 3.2%, respectively, in the first quarter of 2019. In the first quarter of 2019, Samsung retained the top spot in worldwide smartphone sales achieving 19.2% market share (see Table 1). Huawei achieved the highest year-over-year growth among the world’s top five, growing 44.5% and smartphone sales totaling 58.4 million units. Sales of Huawei smartphones grew in all regions. “Huawei did particularly well in two of its biggest regions, Europe and Greater China, where its smartphone sales grew by 69% and 33%, respectively,” said Mr. Gupta. Huawei’s continued dominance in Greater China, where it commanded a 29.5% market share, helped it secure the No. 2 global smartphone vendor ranking in the first quarter of 2019. Table 1 Worldwide Smartphone Sales to End Users by Vendor in 1Q19 (Thousands of Units) Vendor 1Q19 Units 1Q19 Market Share (%) 1Q18 Units 1Q18 Market Share (%) Samsung 71,621.1 19.2 78,564.8 20.5 Huawei 58,436.2 15.7 40,426.7 10.5 Apple 44,568.6 11.9 54,058.9 14.1 OPPO 29,602.1 7.9 28,173.1 7.3 Vivo 27,368.2 7.3 23,243.2 6.1 Others 141,405.2 37.9 159,037.1 41.5 Total 373,001.4 100.0 383,503.9 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (May 2019) “Unavailability of Google apps and services on Huawei smartphones, if implemented, will upset Huawei’s international smartphone business which is almost half of its worldwide phone business. Not the least it brings apprehension among buyers, limiting Huawei’s growth in the near term,” said Mr. Gupta. Samsung and Apple Recorded Year-Over-Year Declines Despite a decline in its smartphone sales of 8.8% in the first quarter of 2019, Samsung remained the No. 1 smartphone vendor worldwide. “Samsung launched its flagship Galaxy S10 smartphone portfolio, which received a good response. However, its impact was limited as Samsung only started shipping the S10 at the end of the first quarter,” said Mr. Gupta. “Samsung also strengthened its midtier and entry-tier smartphone ranges with a refreshed A series and J series and the newly introduced M series, but aggressive competition from Chinese manufacturers limited their impact.” Sales of Apple iPhones totaled 44.6 million units in the first quarter of 2019, a decline of 17.6% year over year. “The price cut for iPhones across markets helped drive up demand but wasn’t enough to restore growth in the first quarter,” said Mr. Gupta. “Apple is facing longer replacement cycles as users struggle to see enough value benefits to justify replacing existing iPhones.” Competition for the No. 5 Spot Continued Vivo beat Xiaomi to claim the No. 5 spot in the first quarter of 2019. Vivo sold 27.4 million smartphones during the quarter. Xiaomi sold 27.2 million. The latest features, such as in-display fingerprint scanner, slider camera, fast charging and almost bezel-less display, helped Vivo achieve double-digit smartphone sales growth in the first quarter of 2019. “However, the company could do much better by expanding its range of its entry-tier smartphones and selling them in emerging Asia/Pacific markets,” said Mr. Gupta. Further information is available in the Gartner report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 1Q19 Update.” *For Editors: A basic smartphone is a voice-centric mobile device with enhanced features, such as a 4-inch screen with a resolution of 720p or higher and, often, a dual-core processor, along with integrated email, social networking and voice over Internet Protocol support. A utility smartphone is a voice-centric, entry-level mobile device, generally of low cost, with limited specifications and functions. It is mainly aimed at emerging markets and first-time users, and often used for prepaid subscriptions. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Act for Kids named employer of choice 2019-05-27T03:09:42Z act-for-kids-named-employer-of-choice St Leonards, NSW (24 May 2019) - Milton-headquartered Act for Kids has been selected for the annual Employer of Choice list released by Human Resources Director (HRD) magazine. The prestigious list recognizes the companies and organisations that stand out above the rest in the overall employment landscape. HRD’s Employer of Choice survey asked participating employees about key areas that have been identified as critical to feeling engaged at work. Chief among these were whether their employers provided career paths, offered suitable learning and development opportunities, and rewarded and recognised a job well done. Those companies that achieved the highest average scores from employees across all questions are highlighted as ‘top performers’ in each subcategory. The cream of the crop are the Employer of Choice winners. Gold, Silver and Bronze awards have been given to those employers in our three size categories that are truly going above and beyond. Act for Kids has been awarded Gold for Employer of Choice 100-499 Employees and recognised as a top performer in the Leadership, Work-life Balance, and Health and Wellbeing categories. “There’s no question that some employers are better to work for than others. So, what elevates a company to the level of Employer of Choice? It’s clear that employers cannot merely provide an office and a pay cheque – those days have long since disappeared into the ether. There must be additional incentive,’ says the Human Resources Director team. “The survey results are revealing. They provide key insights into the areas that employees value, the disparity that can exist between their views and what employers themselves may value, and how that gap can subsequently be closed.” Read the full report in issue 17.02 of Human Resources Director, out now or find out more about Act for Kids HERE. -ENDS- Human Resources Director is the only magazine written for and targeted purely at the most senior HR professionals (CHRO’s and HR Directors) and top corporate decision-makers. HRD concentrates on the real issues and challenges facing the HR professional and the Industry, with in-depth features and analysis of what really matters with content featuring high level case studies, international and local profiles, interviews with HRDs and industry leaders from around the globe as-well-as leading news makers in the field. Digital Signatures Help Your Business to Build Trust 2019-05-22T20:44:31Z digital-signatures-help-your-business-to-build-trust Signers are forced to print and scan documents, potentially adding days to the workflow.  If multiple parties are required to sign, the process is frequently plagued by the delays that come with missing information and manual follow-ups. Remote, online signing eliminates this hassle, and it’s paying off: Sales teams report shorter sales cycles. Firms record  faster placement for new hires. By 2025, it’s expected the global digital signature market will reach $5.5 billion. This growth underlines the need for methods to validate and secure signatures; organizations who don’t are vulnerable to digital dangers and contract disputes. These new threats are growing, as almost anyone can easily access an online PDF editor at no cost. Savvy organizations know if they want to embrace the future of online signing, they must put security first. That’s where digital signatures come in. What are personalized digital signatures? A digital signature uses mathematical algorithms to encrypt documents.  Public Key Infrastructure (PKI) is the protocol that creates digital signatures; it provides the highest level of security.  A digital signature provider, like Secured Signing, uses PKI technology to generate two personal signing keys for each user – a private key and a public key. No one user has the same set of keys. Signer Identification Using these technologies, digital signatures deliver non-repudiation. There’s built-in proof of the signer’s identity, the signature origin and time stamp of the signature. Document’s Data Integrity The digital signature is unique to the document’s content and tied to the signer. Therefore, the signature can’t be copied and paste to another document. Signer intent Digital signature providers like Secured Signing give you the ability to include a reason for signing within the signature block to capture singer intent – critical for business transactions. How Are Digital Signatures Verified? When you sign a document, your identity is embedded into that data, and a unique fingerprint including a timestamp is encrypted into the signature. Here’s a glimpse at what’s happening behind the scenes: 1.    Dave wants to send Donna a document he has digitally signed. Dave’s signature is created using his private key. 2.    The private key is encrypted the document’s hash along with a timestamp. Dave’s public key travels with the document.  3.    Donna uses Dave’s public key to decrypt and verify his signature. If the document is altered, it is no longer valid, and the digital signature is invalid, too.  What is the Difference Between Electronic Signatures and Digital Signatures? Electronic signatures and digital signatures are often confused.  One type of electronic signature is merely an image of your signature that can be copied and pasted. And anyone could edit a PDF you’d signed – without your consent or knowledge. more info at https://player.vimeo.com/video/239575936    Take Your Business into the Future with Digital Signatures Mike Eyal, Managing Director of Secured Signing, said building trust was a competitive advantage in the digital economy.  “For a modern business, offering secure and simple ways to sign online is key to succeeding in our new digital world. Digital signatures prevent forgery, prove authenticity, and build trust into the system. With Secured Signing, businesses get access to an all-in-one solution to document security.”  Sign up with Secured Signing today to protect your business and your clients. Gartner Says 40% Of Gen Z Employees Regret Accepting Job Offer 2019-05-15T01:47:21Z gartner-says-40-of-gen-z-employees-regret-accepting-job-offer 14 May, 2019 — A growing number of candidates are regretting their career decisions, according to business research and advisory firm Gartner, Inc. In 2018, 40% of Gen Z respondents reported that they would not repeat their decision to accept the job offer they had accepted and only 51% said they could see themselves having a long career at their organisation. Candidate regret leads to turnover, low engagement and low productivity; more than one-third of candidates who regret their decision intend to leave their position within 12 months. “To address this increase in candidate regret — and stem the ensuing issues with underperforming talent and/or high turnover — organisations need to better understand what Generation Z candidates want,” said Lauren Smith, vice president of Gartner’s HR practice. Gen Z candidates, those born from the mid-1990s to the early 2000s, are the first digitally native generation to enter the workforce and understand that innovation and change are a constant. To ensure they are staying relevant as technology and business processes advance, Gen Z workers are keen to leverage various types of development opportunities, from training programs and boot camps to continuing education. Data from Gartner’s Global Labour Market Survey found that in 2018, 23% of Gen Z candidates listed development opportunities as a top attraction driver, compared with only 17% of their millennial predecessors in 2013. Along with development opportunities, Gen Z candidates expect flexibility in their work arrangements. In addition to the ability to work from any location, these workers believe work should accommodate play and play should be incorporated in work. “With this latest crop of workforce entrants, we are seeing an increased focus on work-life integration and the ability to pursue interests simultaneously both in and out of the workplace,” said Ms. Smith. New Priorities Compensation is no longer a guaranteed method for keeping the young workforce in seat, according to Gartner. In 2018, 38% of Generation Z candidates said that they would leave a job because of compensation, compared with 41% of millennials in 2013. Gen Z candidates also differ from their millennial predecessors on seeking a defined career path. According to data from Gartner’s Global Labour Market Survey, in 2018, only 25% of Gen Z candidates listed future career opportunities as a top attraction driver when considering a job; in 2014, 34% of millennials felt the same way. Managing Differently “Given that today’s graduates are focused on learning and developing skills, employers looking to gain a career commitment from their Gen Z employees must ensure they offer these opportunities,” said Ms. Smith. “Our research shows that more than anyone, it’s an employee’s manager who influences the type of development an employee gets on the job.” In today’s digital age, graduates know they possess unique skill sets that are very much in demand and make up for a lack of experience. Management approaches must adapt to this new reality and shift from an “always-on” approach to a “Connector” manager approach. Connector managers foster meaningful connections for their direct reports to and among employees, teams and the organisation to develop an employee’s specific capabilities. Not only are managers crucial to ensuring their employees’ portfolio of skills stays relevant — a key concern of Gen Z — but they can improve the performance of employees by up to 26% and triple the likelihood that their direct reports will be high performers. “Employers who want to capitalise on the influx of Gen Z candidates into the labour market must consider how best to appeal to these individuals and reduce the desire for them to seek alternative career opportunities,” said Ms. Smith. About Gartner ReimagineHR Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, taking place October 28-30 in Florida. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held August 6-7 in Sydney, and September 18-19 in London. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at http://www.gartner.com/en/human-resources/human-resources-leaders. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Gartner Survey Shows CIOs in Australia and New Zealand Are Making Slow Digital Business Progress 2019-05-15T00:59:45Z gartner-survey-shows-cios-in-australia-and-new-zealand-are-making-slow-digital-business-progress Sydney, Australia, May 15, 2019 — While 30% of organizations in Australia and New Zealand (ANZ) are now starting to scale and harvest value from their digital investments, the remaining 70% are still evolving their digital business foundations, falling behind in rethinking business models, uplifting consumer experiences and shifting from project to product centricity, according to a survey from Gartner, Inc. The Gartner 2019 CIO Agenda Survey gathered data from 3,102 CIO respondents in 89 countries and across all major industries, including 161 respondents from ANZ. Brian Ferreira, vice president Executive Programs at Gartner, said digital resilience will be required for ANZ organizations evolving toward digital business maturity this year. “CIOs must step up to lead their enterprises through a year of predicted tightening economic conditions, competition from digital giants and political volatility. It’s more important than ever to maintain momentum during times of uncertainty, not only for digital business transformation, but also for long-term business viability.” According to the survey, digital initiatives are the highest priority for 25% of ANZ CIOs in 2019. Revenue/business growth is ranked second (16%), ahead of customer experience and cost optimization/reduction (tied for third at 10%). Cost optimization/reduction has jumped from No. 10 priority in ANZ last year to No. 3. Flat IT budgets The survey results indicate that transformation toward digital business is challenged by flat IT budget growth of 1.5% in ANZ in 2019, which is increasing less than the projected 1.9% inflation rate. This is compared with the 2.9% growth that CIOs globally expect this year. Flat IT budgets in ANZ will limit capacity to meet the leading CIO priority of digital initiatives. “The risk during these uncertain times with limited budgets is to make short-term investment decisions, which can slow or even reverse digital business transformation progress,” Mr. Ferreira said. “For those who stick to their plans and focus on the long-term vision, the returns will be there.” The top five areas in which ANZ CIOs will invest new or additional funding in 2019 are: business intelligence and data analytics (54%); cybersecurity and information security (40%); core system improvements and transformation (34%); cloud services or solutions (32%); and customer/user experience (31%). AI and analytics shape the CIO technology agenda The CIO Agenda survey indicates that disruptive emerging technologies will play a major role in reshaping business models in ANZ as they change the economics of all organizations. Twenty-seven percent of ANZ CIOs expect AI to be the most disruptive technology for their organizations in 2019, taking the top spot away from data and analytics, which now occupies second place at 22%. According to the survey, 77% of ANZ CIOs are already using AI technology. The top three ways AI is being used is for process optimization (32%), chatbots (26%) and computer-assisted diagnostics (21%). “The rapid shift to AI looks revolutionary on the surface, but ANZ CIOs aren’t very innovative in creating uses for AI,” said Mr. Ferreira. “They need to experiment more to identify a greater range of uses within their organization if they’re going to keep up with the innovators and disruptors in the market who invest more in it.” C-Suite reporting lines lagging global trend Only one in three ANZ CIOs report to CEOs, compared with 43% of CIOs in typical-performing organizations globally, and 56% in high-performing organizations. One-third of ANZ CIOs report to a COO, and 17% to a CFO. As a result, IT is failing to influence business change and growth, according to Gartner. “ANZ CIOs have the chance to step up to become more influential business leaders, but most are not seizing that opportunity to drive change,” Mr. Ferreira said. “Those that take the lead with their business peers can drive innovative thinking in business models, consumer experience and moving from a project to product focus in how technology is delivered.” Gartner clients can learn more in the report “2019 CIO Agenda: An Australia and New Zealand Perspective.” Additional analysis is available in the complimentary webinar replay "2019 CIO Agenda – Australia and New Zealand Perspective" available now. About Gartner IT Symposium/Xpo Learn more about CIO leadership and how to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. Upcoming dates and locations for the 2019 Gartner IT Symposium/Xpo include: June 3-6: Toronto, Canada September 16-18: Cape Town, South Africa October 20-24: Orlando, Florida October 28-31: Sao Paulo, Brazil October 28-31: Gold Coast, Australia November 3-7: Barcelona, Spain November 11-14 - Goa November 12-14 - Tokyo About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Scoot propels customer experiences with Dell Boomi-fuelled data analytics 2019-05-14T03:26:47Z scoot-propels-customer-experiences-with-dell-boomi-fuelled-data-analytics Singapore – May 14, 2019 – Dell Boomi™ (Boomi) has announced that budget airline, Scoot, is using the Boomi integration platform for uninterrupted data sharing across the expanding organisation, allowing it to adapt more quickly to changing market conditions and therefore improve passenger experiences. Scoot, the low-cost arm of Singapore Airlines, operates a global network of 66 cities across 18 countries and territories across Asia-Pacific, Europe and the United States, offering customers a cheaper alternative for travel. To provide these affordable services, Scoot relies on extensive data generated from its customers’ bookings and various internal systems. “Boomi gives us a dedicated, cloud-based integration tool that aligns to our all-cloud strategy, and is therefore able to handle the high volumes of system-to-system data transfer that our business model requires,” said Jason Chin, Vice-President – Information Technology at Scoot. “With the various features the platform provides, we will be able to connect our entire organisation to create a single source for our data, with the knowledge that this information is up to date and accurate. We will then be able to better understand our business and customers, and deliver the products and services that passengers want – before, during and after their flights.” Scoot implemented the low-code Boomi integration platform to replace a series of outdated connectors which did not provide the level of automated data management the organisation required. Its former integrations limited communication between Scoot’s systems and restricted access to data, inhibiting the potential of its sharing capabilities. These bespoke integrations were also code-heavy, consequently demanding substantial maintenance. This has been particularly beneficial amid Scoot’s expansion – the airline has grown from 20-plus to 60 routes following the consolidation of TigerAir into the Scoot brand – accelerating the organisation’s time to market despite the significant increase in customers and employees. Scoot has also been able to achieve this while maintaining its IT resources – as Boomi does not require the consistent upkeep of traditional integration technologies, it allows Scoot to achieve more with less. “The airline industry contains among the most diverse sets of customers, and with that comes the ongoing challenge of adapting to the demands of passengers,” said William Fu, Managing Director Asia at Dell Boomi. “By creating a centralised data repository using the Boomi integration platform, Scoot is able to establish a greater level of insight into its business, and in turn make business decisions nimbly as the market changes to bolster its competitiveness.” About Dell Boomi Boomi, an independent business unit of Dell, quickly and easily unites everything in your digital ecosystem so you can achieve better business outcomes, faster. Boomi’s intelligent, flexible, scalable platform accelerates your business results by linking your data, systems, applications, processes and people. Harnessing the power of the cloud to unify everything inside and outside of a business, Boomi gives more than 8,200 organizations the agility to lead the future. For more information, visit http://www.boomi.com. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Employrite and Secured Signing Deliver Solution to Accelerate Recruitment Process 2019-05-09T23:07:12Z employrite-and-secured-signing-deliver-solution-to-accelerate-recruitment-process Auckland, May 10, 2019 - A new software integration aims to help human resource teams redesign candidate onboarding with a fully digital, secure employee screening process.   Employrite, a leading employment screening service, and Secured Signing have partnered to support HR department to meet the increased demand for digital onboarding processes. Employrite customers can now access Secured Signing’s digital signature solution from directly within the Employrite platform.   Compliance is built in, so forms automatically adhere to all existing regulations. Paired with Employrite, Secured Signing lets HR teams provide a seamless, faster recruitment process - enhancing the candidate experience.   With the Employrite-Secured Signing solution, HR teams can now: ●     Digitally sign documents within their Employrite system ●     Track the status of signing process ●     Receive notifications when documents are signed ●     Offers candidates the opportunity to sign anywhere, from any device ●     Access easy to use templates that match their own processes ●     Increase compliance because government forms are built directly into the system   Manual, paper-based employee screening processes are outdated, inefficient and are prone to delays and increased costs. HR professionals are forced to chase paperwork, instead of doing the work that drives real business value. Globally, research shows most HR teams are investing in digital tools to improve efficiency. It’s part of the reason the digital signature marketing is growing rapidly.   Katrina Birchall, Employrite GM Sales and Marketing Asia Pacific, said the Secured Signing integration would give Employrite customers the tools to build a compelling candidate digital experience.   “Our clients can now sign documents quickly and simply. We’ve been serving the HR industry for over three decades and listening to our customers has been key to our success. “Customers are looking for integrated online processes that make it easier to conduct screening; they know that’s important for their employer brand in the new, digital economy. That’s what we’ve delivered with this partnership.”   Birchall added that while improving efficiency was important, security was paramount. Secured Signing uses the most secure technology, the Public Key Infrastructure (PKI) technology. It’s been proven to be the only technology that eliminates the risk of forged signatures.   "Our clients value the time-saving advantages of working with Employrite. Once they start the process, we work with the candidate to complete the task - freeing up HR teams. We're pleased to partner with Secured Signing because our clients now have powerful tools to streamline employee screening. The process is fast; candidates can complete it wherever they are - on any device - helping to ensure the overall screening experience is a positive one," said Birchall.     Mike Eyal, CEO Secured Signing, said: “We’re excited to partner with Employrite to help HR department and Recruitment Agencies get rid of cumbersome paper-based processes.  Secured Signing has been working with the HR and recruitment industry to go digital, and we’ve had the opportunity to help specialist providers and the largest recruitment companies reinvent their processes. “The HR industry was one of the first to recognize the business benefits of digital processes. We’re thrilled to deliver those benefits to Employrite’s customers.”   About Employrite   Employrite Co Ltd, New Zealand and Employrite Pty Ltd - Australia are privately owned company. Employrite has full accreditation/broker status to ACIC - AUSTRALIAN CRIMINAL INTELLIGENCE COMMISSION. This enables Employrite Australia to obtain National Police checks instantly when clear to their Australian client base. Both companies provide a full range of checks. Our primary function is to provide assistance to employers by conducting pre-employment checks on potential employees to enable them to make an informed decision and mitigate risk. For more Information visit at https://employrite.com   About Secured Signing Secured Signing provides a one stop digital signature service that delivers a full range of form completion and eSigning capabilities. Using advanced personalised X509 PKI Digital Signature technology it is more secure than a plain electronic signature.   Secured Signing enables its users to use any device to capture their graphical signature, fill-in, sign, seal and verify documents anywhere, anytime. The solution streamlines business processes, cuts back on expenses, expedites delivery cycles, improves staff efficiency and enhances customer service in a green environment. To learn more about Secured Signing, visit www.securedsigning.com