The PRWIRE Press Releases https:// 2019-01-16T23:26:45Z Avaya Announces Enhancements to its Avaya Desktop Experience 2019-01-16T23:26:45Z avaya-announces-enhancements-to-its-avaya-desktop-experience SANTA CLARA, Calif. – January 15, 2019 – Avaya Holdings Corp. (NYSE:AVYA) today announced enhancements to its Avaya Desktop Experience portfolio of smart business devices, including a new line of professional-grade communication headsets, expanded Broadsoft UC feature support, enhancements to its Essential Experience J100 Series, and the availability of Device Enrollment Service 2.0. The new portfolio of L100 series professional grade headsets initially includes five corded headsets, with cordless headsets available in the near future. These headsets enable unique AcousticEdge™ technology to provide the maximum audio experience while protecting employees from long-term headset usage issues. These headsets are engineered to work particularly for Contact Center agents, with an innovative, quick disconnect option and supervisor listen-in capabilities. See these headsets in action here. Building on the November 2018 expansion of its Open SIP smart devices portfolio, Avaya has significantly increased the ability of the Essential Experience J100 Series of smart business desktop devices to support Broadsoft UC features, enabling UCaaS service providers to add Avaya Open SIP to their UCaaS offerings on a broad scale. Additionally, Avaya introduced a new full color, high resolution Essential Experience J100 Expansion Module that can be attached to Essential Experience J169 or J179 IP Phones to provide an expanded display. This module can be used for administration and reception positions to view the status of lines being monitored and supports Avaya SIP, H.323, and Open SIP architectures. Avaya also announced that the Essential Experience J179 now supports Bluetooth connectivity. Also introduced is a new 2.0 version of Avaya’s Device Enrollment Service (DES), which facilitates zero-touch provisioning for smart desktop device installation. New capabilities include support of the G14 languages, re-enrollment support, notification and data export enhancements, and security enhancements. Avaya’s DES has been specifically designed to reduce deployment cost and help large service providers scale their cloud business faster. "Avaya continues to make significant strides in revolutionizing the desktop space and advancing the Open SIP market,” said Ard Verboon, General Manager of the Devices portfolio, Avaya. “With the availability of support for Broadsoft advanced features combined with the large breadth of the Avaya Desktop Experience portfolio, Avaya is now a one-stop shop for any smart device that a company may need, and UCaaS providers can now look to Avaya to meet their smart devices needs–from the professional desktop, to campus mobility, to personal and room conferencing, to headsets–as well as industry vertical solutions.” Additional Resources · On January 17th at 10:00am PST, join Alaa Saayed, Frost & Sullivan ICT Industry Director & Fellow and Karen Hong, Avaya Senior Product Manager, Devices as they discuss the Open SIP devices market, ecosystem, and opportunities for UCaaS Service Providers in 2019. · See the Essential Experience J100 series portfolio in action. · Download more information about Avaya’s Open SIP portfolio. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available atwww.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom Avaya A.I.Connect Ecosystem Expands with New Partners and Offers 2019-01-16T22:48:42Z avaya-a-i-connect-ecosystem-expands-with-new-partners-and-offers Santa Clara, Calif. – January 16, 2019 – Avaya Holdings Corp. (NYSE: AVYA) today announced further expansion of its unique A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating new Artificial Intelligence (AI) capabilities into its Unified Communications (UC) solutions. Knowmail and over.ai are the newly designated A.I.Connect partners with solutions aligned to Avaya’s overall UC and collaboration strategies. They join the broader Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies for Unified Communications and Contact Center, including Verint, with whom Avaya recently expanded its partnership inclusive of additional AI-powered and Cloud solutions. Avaya’s vision for AI in Unified Communications includes strengthening workforce productivity in four key ways: Effortless Prioritization – enabling employees to deal with massive amounts of content such as email, IM, messages, and calls by intelligently prioritizing and responding to the most pressing items first. Smart Communications – leveraging presence to enable “best choice first” and anticipating optimal channels for communications with peers and workgroups Streamlined Interactions – offering timely suggestions and voice activation of communication services, simplifying manual or point-and-click interfaces required by many different communications channel choices today. Optimized Decisions – Providing personalized visibility to complete, relevant data sets that is all too often lost from view or difficult to find. “Avaya’s deep expertise in creating communications and collaboration experiences for enterprise workers leverages AI capabilities for natural language understanding and personal assistants. With the addition of new AI solutions from companies like Knowmail, over.ai and others, our A.I.Connect initiative continues to expand the ecosystem helping to provide optimal AI capabilities for strengthening workforce engagement across omnichannel communications,” said Eric Rossman, Avaya Vice President, Alliances and Partnerships. “Avaya continues to aggressively position AI as a critical element of both the UC and Contact Center strategies offered to their clients,” said Zeus Kerravala, Principal Analyst at ZK Research. “Building off the long-standing success of their DevConnect Program, Avaya’s A.I.Connect initiative allows them to capitalize upon the expertise of their ecosystem for a wide range of use cases, helping enterprises establish early leadership positions through the application of analytical and predictive capabilities enabled by AI and Machine Learning capabilities.” Founded in 2014 with the mission to liberate employees from the agony of information overload, Knowmail supports effortless prioritization by providing a highly secure, personalized AI email productivity capability to Avaya’s Unified Communications clients, offering the user a choice of visual, voice, or mixed experiences. “We’re excited to be part of Avaya’s A.I.Connect ecosystem, and to bring the power of personalized communications to the Avaya customer base,” said Haim Senior, CEO of Knowmail. “Through our relationship, Knowmail and Avaya are capable of delivering a wholly new productivity experience, offering email prioritization by urgency, along with predicted next-best-actions to increase focus, quickly get things done, save time, and stay organized, all within the Avaya Vantage desktop smart phone. This allows professionals more focus and flexibility in their workday, completing urgent tasks even before they can boot and login to their computer in the morning.” over.ai is an AI-enabled voice platform that tackles complex tasks by embracing natural language processing technology and allowing end users to engage naturally, to create a fundamental shift in human-computer interactions. Evolving from point-and-click to listen-and-enable interactions, over.ai will bring voice-enabled AI that streamlines communications tasks on Avaya platforms through listening, understanding and learning from its own environment in real-time. “Enabling organizations to enhance their user experience across every channel will have an enormous impact on productivity and communication,” said Noam Fine, over.ai CEO. “We’re excited to be able to link over.ai’s Voice AI Cognitive Services with Avaya solutions and make this a reality.” In addition, Avaya continues to deepen its overall AI and Cloud strategy for the contact center with an expanded resale agreement with existing A.I.Connect partner Verint. Through this broader arrangement, Avaya customers are now able to obtain powerful AI-enabled solutions that deliver actionable insights across text and speech channels, plus key knowledge management, feedback and online community capabilities directly through Avaya and authorized Avaya channel partners. About A.I. Connect A.I. Connect is a consortium of companies dedicated to supporting and promoting the interoperability and value of artificial intelligence and machine learning within enterprise communications. Established by Avaya in 2017, the initiative creates a community of technology firms who can collaborate on creating the broadest set of technology options of AI capabilities for Avaya customers worldwide to deliver more engaging experiences to their own employees and end customers. More information on A.I.Connect can be found at www.avaya.com/aiconnect. Technology firms interested in joining the A.I.Connect ecosystem can request consideration through aiconnect@avaya.com. About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected feature releases, statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom ### Gartner Says Asia Pacific PC Shipments Declined 4.6 Percent in Q4 2018 2019-01-16T05:51:44Z gartner-says-asia-pacific-pc-shipments-declined-4-6-percent-in-q4-2018 Worldwide PC shipments totaled 68.6 million units in the fourth quarter of 2018, a 4.3 percent decline from the fourth quarter of 2017, according to preliminary results by Gartner, Inc. For the year, 2018 PC shipments surpassed 259.4 million units, a 1.3 percent decline from 2017. Gartner analysts said there were signs for optimism in 2018, but the industry was impacted by two key trends. “Just when demand in the PC market started seeing positive results, a shortage of CPUs (central processing units) created supply chain issues. After two quarters of growth in 2Q18 and 3Q18, PC shipments declined in the fourth quarter,” said Mikako Kitagawa, senior principal analyst at Gartner. “The impact from the CPU shortage affected vendors’ ability to fulfill demand created by business PC upgrades. We expect this demand will be pushed forward into 2019 if CPU availability improves.” “Political and economic uncertainties in some countries dampened PC demand,” Ms. Kitagawa said. “There was even uncertainty in the U.S. — where the overall economy has been strong — among vulnerable buyer groups, such as small and midsize businesses (SMBs). Consumer demand remained weak in the holiday season. Holiday sales are no longer a major factor driving consumer demand for PCs.” The top 3 vendors boosted their share of the global PC market as Lenovo, HP Inc. and Dell accounted for 63 percent of PC shipments in the fourth quarter of 2018, up from 59 percent in the fourth quarter of 2017 (see Table 1). Lenovo surpassed HP Inc. to move into the No. 1 position in the global PC market in the fourth quarter of 2018. A major factor for Lenovo’s share gain was credited to a joint venture with Fujitsu formed in May 2018. Lenovo also had a strong quarter in the U.S. The company has recorded three consecutive quarters of double-digit year-over-year shipment growth, despite the stagnant overall market. Table 1. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) Lenovo 16,628 24.2 15,697 21.9 5.9 HP Inc. 15,380 22.4 16,092 22.4 -4.4 Dell 10,915 15.9 10,763 15.0 1.4 Apple 4,920 7.2 5,112 7.1 -3.8 ASUS 4,211 6.1 4,716 6.6 -10.7 Acer Group 3,861 5.6 4,726 6.6 -18.3 Others 12,710 18.5 14,590 20.3 -12.9 Total 68,626 100.0 71,696 100.0 -4.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads (see “Market Definitions and Methodology: PCs, Ultramobiles and Mobile Phones”). All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Numbers may not add up to totals shown due to rounding. *Lenovo’s results include Fujitsu units starting in 2Q18 to reflect the joint venture that closed in May 2018. Source: Gartner (January 2019) The fourth quarter of 2018 was a challenging one for HP Inc. The company experienced a shipment decline after four consecutive quarters of growth. HP Inc.’s shipments declined in most key regions, except Asia/Pacific and Japan. Dell registered positive growth as the company outperformed in EMEA and Japan, but it experienced a decline in Asia/Pacific and Latin America. In the U.S., PC shipments totaled 14.2 million units in the fourth quarter of 2018, a 4.5 percent decline from the fourth quarter of 2017 (see Table 2). Four of the top six vendors experienced a decline in U.S. PC shipments in the fourth quarter of 2018. Lenovo’s growth was well above the U.S. average while Dell’s shipments increased slightly compared with a year ago. The overall decline in the U.S. was attributed to weak consumer demand despite holiday season sales as well as SMBs. “The fourth quarter is typically a buying season for small office/home office (SOHO) and small business buyers in the U.S. as they want to use up the untouched budget before the tax year ends,” said Ms. Kitagawa. “Our early indicator showed that SOHO and small business buyers held off on some new PC purchases due to uncertainties around the political and economic conditions.” Table 2. Preliminary U.S. PC Vendor Unit Shipment Estimates for 4Q18 (Thousands of Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) HP Inc. 4,738 33.4 5,130 34.6 -7.6 Dell 3,645 25.7 3,613 24.3 0.9 Lenovo 2,150 15.2 1,743 11.7 23.4 Apple 1,762 12.4 1,800 12.1 -2.1 Microsoft 472 3.3 542 3.7 -12.9 Acer Group 458 3.2 587 4.0 -21.9 Others 953 6.7 1,430 9.6 -33.3 Total 14,178 100.0 14,843 100.0 -4.5 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) PC shipments in EMEA totaled 20.9 million units in the fourth quarter of 2018, a 3.8 percent decline year over year. There were some positive signs, such as in Western Europe’s demand for desktops and ultramobiles that fueled SMB shipments, while the government sector also benefited from further Windows 10 renewals. Demand in Russia continued to recover, and some parts of Eastern Europe, such as the Czech Republic and Hungary. However, demand was not strong enough to offset declining shipments to consumers. The Asia/Pacific PC market totaled 24.2 million units in the fourth quarter of 2018, a 4.6 percent decline from the fourth quarter of 2017. Due to uncertainties of the U.S.-China trade relations, and the volatile equity market, there was cautionary demand, especially among consumers and the SMB segment. In the fourth quarter of 2018, PC shipments in China declined 2.5 percent year over year, but shipments grew 5.6 percent sequentially. Seventh Consecutive Year of Worldwide PC Shipment Decline For the year, worldwide PC shipments totaled 259.4 million units in 2018, a 1.3 percent decrease from 2017 (see Table 3). This was the seventh consecutive year of global PC shipment decline, but it was less steep compared with the past three years. “The majority of the PC shipment decline in 2018 was due to weak consumer PC shipments. Consumer shipments accounted for approximately 40 percent of PC shipments in 2018 compared with representing 49 percent of shipments in 2014,” Kitagawa said. “The market stabilization in 2018 was attributed to consistent business PC growth, driven by Windows 10 upgrade.” Table 3. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 2018 (Thousands of Units) Company 2018 Shipments 2018 Market Share (%) 2017 Shipments 2017 Market Share (%) 2018-2017 Growth (%) Lenovo 58,467 22.5 54,669 20.8 6.9 HP Inc. 56,332 21.7 55,179 21.0 2.1 Dell 41,911 16.2 39,793 15.1 5.3 Apple 18,016 6.9 18,963 7.2 -5.0 Acer Group 15,729 6.1 17,087 6.5 -7.9 ASUS 15,537 6.0 17,952 6.8 -13.5 Others 53,393 20.6 59,034 22.5 -9.6 Total 259,385 100.0 262,676 100.0 -1.3 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner (January 2019) These results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. Boomi Aligns Amcor’s Australian Supply Chain Data 2019-01-16T00:58:56Z boomi-aligns-amcors-australian-supply-chain-data Sydney, Australia – January 16, 2019 – Dell Boomi™ (Boomi) has announced that global packaging producer, Amcor, has fortified its supply chain by leveraging the Boomi Platform to integrate and align its applications and data with third party logistics (3PL) partner, AirRoad. Amcor creates responsible packaging for food and beverages, pharmaceuticals and medical devices, home and personal care, and a range of other flexibles and rigid plastics across 200 sites in 43 countries. Its large-scale operation relies heavily on the availability of accurate and up-to-date data to meet delivery schedules. This applies to data shared with AirRoad, which provides warehousing and distribution services for Amcor’s southern region operations, including the supply of materials to many of Australia’s largest fast-moving consumer goods (FMCG) companies. With a requirement for seamless data aggregation, sharing and analysis, Amcor implemented the Boomi’s integration platform-as-a-service (iPaaS) as part of a strategic decision to automate key elements of its daily operations. Formerly, the data moving through Amcor’s enterprise resource planning (ERP) and 3PL warehouse management systems was processed manually. This introduced the natural risks associated with human error, and the potential to interrupt the organisation’s supply chain and delay client orders. “We want our customers to grow and prosper from Amcor’s quality, service and innovation,” said Paul Tierney, IT Applications Director, Amcor. “This includes fulfilling customer orders accurately and on time, every time.” The key benefit using Boomi has introduced is efficiency around sales order allocation, with information automatically transferred to AirRoad, allowing the 3PL provider to fulfil the order quickly and have trucks moving faster. “Operational efficiency is critical for an organisation like Amcor, which strives to ensure clients receive their orders to the standards they expect,” said Michael Evans, Managing Director Asia-Pacific and Japan, Dell Boomi. “The introduction of Boomi as the connection point between its ERP and 3PL partner has allowed Amcor to streamline its supply chain to achieve faster order turnaround; the technology works in the background so the frontline of the business can deliver to demands.” About Dell Boomi Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of a unified platform to build The Connected Business, from cloud integration to workflow automation. Boomi helps organizations accelerate business agility by connecting data, applications and people to run faster and smarter. Visit http://www.boomi.com for more information. © 2019 Boomi Inc. Dell, Boomi, and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Other names or marks may be the trademarks of their respective owners. Special note: Statements in this material that relate to future results, future hiring, and future events or investment are forward-looking statements and are based on Boomi’s current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “confidence,” “may,” “plan,” “potential,” “should,” “will” and “would,” or similar expressions. Actual results, hiring, customer trends, and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors, including the challenge of finding and onboarding new personnel, marketplace trends, ongoing management attention to the market, the uncertainties associated with technology changes and the development and release of new technology. Boomi and Dell Technologies assume no obligation to update any such forward-looking statements. Catchi appoints Vinicius Tsugi as their Senior Digital Analyst 2019-01-14T02:19:25Z catchi-appoints-vinicius-tsugi-as-their-senior-digital-analyst Vinicius’ appointment flows from a perfect fit with the highly specialised team at Catchi and the large aspirations of this company to cement their data driven approach. He has an extensive digital analytics consulting and training experience, having assisted companies to achieve their goals through data-driven decision making across multiple verticals (Education, Consumer Goods, Finance, Insurance, Retail, Auto). Before moving to New Zealand in 2018 and heading up the analytics team at Catchi, Vinicius was the co-Founder and Director of Lúcida (now Zoly), one of Brazil’s leading digital analytics agencies and also a Google Marketing Platform Partner. Vinicius has led over 400 Digital Analytics and BI projects, developing the company into one of the most respected Digital Analytics players in Brazil. Vinicius was also a Google Partners Academy Trainer and trained over 1,000 Brazilian professionals in Digital Analytics fundamentals and advanced topics. His unique experience will help clients understand their data better, ensure their tracking is set correctly and to its full potential and that it is interpreted the right way, leading to advanced insights and opportunities for action. One of Vinicius’ specialities is said to be combining his ability to dive deep into the Analytics of a digital channel with his understanding of Optimisation principles to get to crucial insights and recommendations around data integration and optimisation opportunities. “Our focus has increasingly be on offering optimisation consultancy that is based on solid data and extensive data analytics. The appreciation and demand for a data driven approach from our clients has grown substantially, which is exciting to see and indicates an increasing maturity in their digital approach. This has sparked the desire for us to expand our capacity by bringing in a dedicated, highly experienced data Analyst to work with our clients and help us extend this capacity in the months to come. We are very fortunate to secure Vinicius, who has an incredible track record and brings a unique combination of in depth knowledge and entrepreneurial skills that will enable us to grow our Digital Analytics offering significantly. Acquiring a strong player like Vinicius is a very exciting step in solidifying and growing our market position and enables us to offer even more diversified, data driven programs to our clients”, says CEO Cornelius Boertjens. Vinicius Tsugi says: “These are very exciting but also challenging times in the digital world, as marketers know that turning an ever-increasing amount of data into actionable insights is a key competitive advantage. My strong background in Digital Analytics is a natural fit with Catchi’s team of Digital Conversion Optimisation experts, and I look forward to improve conversion and revenue for our clients through a more integrated view of the customer journey.“ Gartner Says Worldwide Semiconductor Revenue Grew 13.4 Percent in 2018; Increase Driven by Memory Market 2019-01-08T21:21:02Z gartner-says-worldwide-semiconductor-revenue-grew-13-4-percent-in-2018-increase-driven-by-memory-market January 7, 2019 — Worldwide semiconductor revenue totaled $476.7 billion in 2018, a 13.4 percent increase from 2017, according to preliminary results by Gartner, Inc. Memory strengthened its position as the largest semiconductor category, accounting for 34.8 percent of total semiconductor revenue, up from 31 percent in 2017. “The largest semiconductor supplier, Samsung Electronics, increased its lead as the No. 1 vendor due to the booming DRAM market,” said Andrew Norwood, Vice President, Analyst at Gartner. “While 2018 continued to build on the growth established in 2017, the overall gains driven by memory were at half the 2017 growth rate. This is attributed to memory entering a downturn late in 2018.” The combined revenue of the top 25 semiconductor vendors increased by 16.3 percent during 2018 and accounted for 79.3 percent of the market, outperforming the rest of the market, which saw a milder 3.6 percent revenue increase. This is due to the concentration of the memory vendors in the top-25 ranking. Intel’s semiconductor revenue grew by 12.2 percent compared with 2017, driven by a combination of unit and average selling price (ASP) growth. Major memory vendors that performed strongly in 2018 include SK hynix — driven by DRAM, and Microchip Technology — due to its acquisition of Microsemi. The top four vendors in 2017 retained their ranking in 2018 (see Table 1). Table 1. Top 10 Semiconductor Vendors by Revenue, Worldwide, 2018 (Millions of U.S. Dollars) 2018 Rank 2017 Rank Vendor 2018 Revenue 2018 Market Share (%) 2017 Revenue 2017-2018 Growth (%) 1 1 Samsung Electronics 75,854 15.9 59,875 26.7 2 2 Intel 65,862 13.8 58,725 12.2 3 3 SK hynix 36,433 7.6 26,370 38.2 4 4 Micron Technology 30,641 6.4 22,895 33.8 5 6 Broadcom 16,544 3.5 15,405 7.4 6 5 Qualcomm 15,380 3.2 16,099 -4.5 7 7 Texas Instruments 14,767 3.1 13,506 9.3 8 9 Western Digital 9,321 2.0 9,159 1.8 9 11 ST Microelectronics 9,276 1.9 8,031 15.5 10 10 NXP Semiconductors 9,010 1.9 8,750 3.0 Top-10 283,088 79.3 238,815 18.5 Others (outside top 10) 193,605 20.7 181,578 6.6 Total Market 476,693 100.0 420,393 13.4 Source: Gartner (January 2019) “The current rankings may see significant change this year with the expectation that memory market conditions will weaken in 2019,” said Mr. Norwood. “Technology product managers must prepare for this limited growth to succeed in the semiconductor industry.” Memory vendors, for example, will need to plan for future oversupply and intense margin pressure by funding research and development on continued node transitions, emerging memory technologies and new manufacturing technologies. This will provide them the best cost structure as new entrants from China emerge. Nonmemory vendors must increase design-in activity with key customers that have been enduring high memory pricing. As the market for smartphones and tablets continues to saturate, application processor vendors must seek adjacent opportunities in wearables, Internet of Things (IoT) endpoints and automobiles. In terms of semiconductor devices, memory was simultaneously the largest (35 percent) and highest-performing device category for 2018 with 27.2 percent revenue growth. This was driven by increases in ASP for DRAM for much of the year with the exception of the fourth quarter of 2018. Within the memory segment, NAND flash suffered a marked slowdown with ASP declines through much of the year due to oversupply. This device category still managed to show a 6.5 percent revenue increase, driven by higher adoption of solid-state drives (SSDs) and increasing content in smartphones. The second-largest semiconductor category, application-specific-standard products (ASSPs), saw limited growth of 5.1 percent due to a stalling smartphone market combined with a tablet market that continues to decline. Leading vendors in this segment area, including Qualcomm and MediaTek, are aggressively expanding into adjacent markets with stronger prospects for growth, including automotive and IoT applications. Merger and acquisition (M&A) activity in 2018 was more significant for the deals that did not happen than the deals that did. Broadcom’s hostile takeover attempt of Qualcomm failed as the U.S. government stepped in, and Qualcomm’s bid to secure NXP became embroiled in the ongoing trade war with China. Completed deals included Toshiba spinning off its NAND business into Toshiba Memory in June 2018 and Microchip’s May 2018 acquisition of Microsemi. “2019 will be a very different market from the previous two years,” said Mr. Norwood. “Memory has already entered a downturn, there is the looming trade war between the U.S. and China, and mounting uncertainty about the global economy.” Gartner clients can get more information in “Market Share Analysis: Semiconductors, Worldwide, Preliminary 2018.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Engaged Strategy awards QSuper for being rated as Australia’s Most Recommended Brand in Superannuation 2018-12-13T01:37:03Z engaged-strategy-awards-qsuper-for-being-rated-as-australia-s-most-recommended-brand-in-superannuation In late November, strategic consulting firm Engaged Strategy awarded QSuper with the 2018 Most Recommended Brand award for superannuation in Australia. Engaged Strategy’s Managing Director Christopher Roberts presented the award to Neil Sheppard, Head of Operations at QSuper, in a ceremony held at QSuper’s Brisbane contact centre. The 2018 edition of the Consumer Recommendation & Loyalty Studies by Engaged Strategy found that nearly 50% of respondents for QSuper were Promoters of the brand. QSuper scored an NPS of 35 per cent, with a significant lead on the second best score which was -3 per cent. Engaged Strategy’s benchmarking study also discovered that 23 per cent of superannuation survey respondents chose their superannuation brand based on recommendation from friends and family. Engaged Strategy surveyed 1700+ Australians to assess their preference of a superannuation brand and the reasons for their choice across multiple dimensions. “While QSuper’s profit-for-member model could be a key driver in propelling the brand towards the leading NPS spot, the fact that the brand performed exceptionally well across most key dimensions, including intangible aspects related to delighting a customer, speaks for QSuper’s strong position to drive word of mouth recommendation more than its competitors,” Roberts said. Besides the Engaged Strategy 2018 Most Recommended Brand award in superannuation, QSuper also won the awards for the brand with the Strongest Reputation and Most Proactive based on feedback from their own customers. Accepting the awards, Sheppard said, “This award is pleasing recognition of our continued commitment to putting the member first. Across QSuper, we actively listen to what our members need and our success is a result of everyone doing their bit to ensure we are always striving our best for customers, existing and new.” Engaged Strategy congratulates QSuper for winning these three Engaged Strategy Customer Excellence Awards 2018 in Australia’s superannuation sector. Engaged Strategy is a strategic consultancy that focusses on helping businesses grow by developing fresh customer, marketing, digital and organisational strategies. Net Promoter, NPS and Net Promoter Score are trademarks of NICE Satmetrix Systems Inc., Bain & Company and Fred Reichheld. Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz Gartner Says Out-of-Touch Managers Are Driving Disengagement in Australia 2018-12-06T00:13:51Z gartner-says-out-of-touch-managers-are-driving-disengagement-in-australia Manager quality is now ranked among the top three reasons Australians will leave their job, according to new research from Gartner, Inc. Data from Gartner’s 3Q18 Global Talent Monitor report reveals that manager quality rose three places from last quarter to become a key driver of attrition for Australian employees. At the same time, people management – an organisation’s reputation for how it manages its employees – is now the number one reason employees choose to leave one job for another, followed by future career opportunity and manager quality. Manager crisis Gartner warns that management practices must evolve as Australian organisations embrace technology and new working styles. “For years the traditional manager model provided ongoing, consistent employee coaching and development. However, as technology and innovation impact job requirements, organisations need managers who can provide employees with the tools, knowledge and connections to succeed in the midst of change,” said Aaron McEwan, HR advisory leader at Gartner. “During the last 12 months, Australian employees have consistently cited a lack of future career opportunities and development as a key reason to leave their job. It’s clear that employees have become frustrated with managers who fail to support their professional goals and aspirations,” said Mr. McEwan. Discretionary effort stalls Another knock-on effect of poor manager quality is employee engagement. Gartner’s data shows that high discretionary effort levels stalled at 17 percent in the third quarter of 2018. “For employees it’s a catch 22. They’re unfulfilled with their current roles, but the last three months of the year are a notoriously slow period for hiring, making workers reluctant to seek new opportunities. There’s only one thing worse than employees walking out the door, and that’s having a workforce that’s mentally checked out, but still showing up each day,” said Mr. McEwan. According to Mr. McEwan, to win back employees who are disenchanted and dissatisfied, organisations need to seek out ambitious, high-performing managers who can develop employee skills and unite talent from within and outside of the business to deliver results. Connector managers needed According to Gartner research, the manager best positioned to improve performance in the current work environment is the “Connector Manager.” “A Connector Manager links employees to the right people and resources at the right time to get the job done,” said Mr. McEwan. Gartner data reveals that this type of manager can improve employee performance by up to 26 percent and increase employee engagement by up to 40 percent. Just one in four managers demonstrate the connector leadership attributes organisations need. However, Mr. McEwan said that while these managers may be rare, they are not impossible to find. Gartner recommends HR leaders develop Connector Managers by finding those managers who: Take an active role to ensure high-quality development connections rather than just delegating development responsibilities Invest time to diagnose and understand individual employee needs Help employees get more value from their development connections by focusing on quality not quantity Create an environment of transparency and trust within their teams and recognize peer coaching and development “Connector Managers proactively unite employees to an organisation’s culture, engagement and leadership team, addressing the current concerns that could see valued team members look for employment opportunities elsewhere,” said Mr. McEwan. Highlights From the 3Q18 Global Talent Monitor Talent Monitor Australian International average High Intent to Stay 38.6% 30.1% High Discretionary Effort 17% 14% Job Opportunities 48.4% 51.20% Drivers of Attraction Work-Life Balance Location Stability Compensation Work-Life Balance Stability Drivers of Attrition People Management Future Career Opportunity Manager Quality Future Career Opportunity Compensation People Management Source: Gartner (November 2018) Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey that is made up of more than 22,000 employees in 40 countries, including 1,044 in Australia. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. ABC Business Sales Moves to Online Documents Signing Powered by Secured Signing 2018-12-05T22:40:00Z abc-business-sales-moves-to-online-documents-signing-powered-by-secured-signing Auckland, December 6,  2018 - Earlier this year, ABC Business Sales (ABC) has transformed its customer sales process with the introduction of signing Confidential Agreements online on their website. ABC is New Zealand’s leading business sales company. First established in 1986, ABC has built a team of highly skilled, multi-lingual professionals dedicated to getting the best results for their clients.   When ABC engaged Secured Signing, they were looking for a solution to improve their staff efficiency and turn around time for customers. For each new inquiry, their brokers need to manually send out the Confidential agreements first before any further discussions. This meant more administrative work for their brokers, lengthening the sales process.  ABC were looking for a solution that could ensure Confidential Agreements were signed before the lead was sent to the broker, removing this action from the broker completely and freeing them up to spend more time with buyers. “The feedback from our brokers and customers has been very positive. We’ve been able to roll out a clear, consistent, customer focused and compliant process across the country with this technology” said Steve Smith, CEO of ABC Business Sales.”   Secured Signing were able to deliver a simple solution that ticked all the boxes whilst ensuring ABC met their compliance requirements. Now, an interested buyer signs the Confidential Agreement online by simply clicking a link on the business listing page on the website. They enter their basic information and sign with a PKI Digital Signature that is secure and legally binding.   Part of the solution was developing an integration with ABC’s Customer Management System – Property Suite. This means a new customer lead was automatically created, the signed Confidential Agreement saved there, and a task assigned to the business broker to initiate contact.  Property Suite is a complete real estate management software toolset.   Since implementing the new process, ABC has seen significant improvements to their customer experience for buyers, better use of time for their brokers who are no longer sending and chasing agreements to be signed and of course compliance management ensuring all required documents are completed on time and stored in the right place.  “We are pleased that Secured Signing Digital Signature platform is helping ABC business to focus on core activity and less on paperwork, said Mike Eyal the founder and Managing Director of Secured Signing. “Automating the signing process combined with Property Suite CRM is a great achievement of efficiency while moving to full trusted online process”.      About Secured Signing:   Secured Signing provides a one-stop digital signature service that delivers a full range of form completion and eSigning capabilities. Using advanced personalised X509 PKI Digital Signature technology it is more secure than a plain electronic signature. Secured Signing enables its users to use any device to capture their graphical signature, fill-in, sign, seal and verify documents anywhere, anytime. The solution streamlines business processes, cuts back on expenses, expedites delivery cycles, improves staff efficiency and enhances customer service in a green environment. To learn more about Secured Signing, visit www.securedsigning.com    About ABC Business Sales:   ABC Business Sales is New Zealand’s leading business sales company with agents right across New Zealand. To learn more about ABC Business Sales, visit www.abcbusiness.co.nz Growth and inclusivity drive Avaya’s channel strategy for 2019 2018-12-05T05:09:41Z growth-and-inclusivity-drive-avayas-channel-strategy-for-2019 Dubai, United Arab Emirates – December 5, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced new measures aimed at enabling channel partner growth. The announcements were made at the Avaya Partner Summit 2019 in Dubai, where the company is hosting the EMEA and APAC regions’ leading channel heavyweights, market movers and technical and sales leaders. The new measures, which come as an update to the Avaya Edge partner program, will provide a path for channel partners to move from one value proposition to more advanced ones – moving to solution selling; and from solution selling to innovation building; and from innovation building to enabling true business transformation. The updates to Avaya Edge also place an emphasis on partner inclusivity, aiming to enable growth regardless of the size or business model of the channel partner. This means that Avaya Edge is now the only channel program in the world to provide equal growth opportunities to partners of any size. “Our own growth is inexorably linked to the growth of our partners, regardless of where they sit today on the Avaya Edge Program. Our growth strategies need to align with those of our partners if we’re to succeed in our goals,” said Fadi Moubarak, Vice President – Channels, Avaya International. “Avaya wants its channel partners to continue growing – pure and simple. As a result, in 2019, we’ll be focusing our efforts on three key areas to enable that. There will be a bigger emphasis on cloud; we will enable the delivery of complete solutions that build on our market-leading, API-driven ecosystem; and we will deliver new technologies and innovations that offer answers to genuine business challenges.” With the Edge Program, Avaya has already made significant progress in growing partner business over the past year. Between 2017 and 2018, the number of partners eligible for rebates increased by 281%, and there was a 159% increase in the number of partners who had seen more than 10% growth. The company’s strategy for 2019 will be to build on these positive results. Much of the coming year’s focus will be on empowering channel partners to more easily roll out cloud-based products as cloud adoption continues to skyrocket. With offerings for both the mid-market and the enterprise, Avaya’s range of cloud-based services continues to expand, and is expected to provide significant growth opportunities for both large and small channel partners in 2019. Avaya is also leveraging its market-leading, open standards-based communications platforms to encourage and empower channel partners to provide holistic solutions to their customers. Solutions made available through the Avaya DevConnect and Avaya A.I.Connect programs, for example, bring leading technology disruptors with readily integrated technology solutions into Avaya’s channel. Through the programs, these solutions are made available to channel partners, who can use them to propose innovative, vertical-specific technologies for their customers. Alternatively, Avaya’s open ecosystem can be leveraged by channel partners to build their own solutions. With many of Avaya’s most successful partners having built new innovations on top of Avaya’s platforms for their customers, Avaya is rolling out new tools and APIs that enable and encourage channel partners to take the lead on innovation. These solutions, and more, are being demonstrated at the Avaya Partner Summit 2019, taking place in Dubai from December 4 to 5, 2018. From embedding AI and biometrics into communications workflows to creating seamless omni-channel experiences, summit visitors will find real, working solutions to the biggest business challenges that companies face. “It is our role as a technology vendor to provide our partners with opportunities to continue growing and transforming as the market shifts. Our aim with this event is to continue in our efforts to help empower our channel partners, enabling them to realize even greater levels of growth with Avaya,” added Moubarak. ## About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com. Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. Source: Avaya Newsroom All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS 2018-12-03T08:06:18Z beca-targets-federal-mps-in-fresh-new-advocacy-campaign-for-business-events-1 Media release: 3 December 2018 BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS BECA urges government to provide assurity for policy and funding via six key pillars Members of the Business Events Council of Australia (BECA), launched a pre-election campaign at Parliament House in Canberra last week calling on Members of Parliament to unequivocally support policy and funding of the sector. A delegation of business events industry leaders met with 12 key MPs and their advisors, from all sides of politics, with a united message about the need for a strong policy for business events and additional funding through Tourism Australia. BECA has called on the Coalition, Labor and other parties to launch a policy for business events ahead of the May Federal election covering six key areas. Chairman of BECA, Matt Hingerty, said the mission to Canberra was a vital step in getting the business events sector’s power, scope and potential understood by our Parliamentarians and embedded in policy. “The industry delivered a strong and united message about the importance of the business events sector as a key driver of the Australian economy,” Mr. Hingerty said. “Our delegation was well received as we delivered clear evidence to substantiate the merits of backing business events in order to deliver real benefits to cities as well as regional Australia.” The BECA delegation comprising representatives of all its Member Associations advocated for government support to help reap the opportunities that the business events sector can offer Australia, including generating jobs for life, international trade and soft diplomacy, investment and both regional and national economic development. BECA called for a policy which would include the following six strategies: Extension of the successful Bid Fund Program (BFP), and partnership programs managed by Business Events Australia. BECA calls for increased BEA funding of $10M or $40M within four years. Funding for research; managed by the business events community and Tourism Research Australia in order to benchmark the industry, and quantify the sector’s size, impact and worth. A national infrastructure mapping study to identify the gaps and priorities for business events infrastructure in metro and regional areas. Support to work more closely with VET and higher education sector (namely TAFE) to design courses that match the industry’s needs now, and in the future. Temporary skilled labour visa reform to enable the industry to more easily respond to fluctuating demands with a more flexible temporary visa system. Growth Industries Business Events Team to link our outcomes with those associated with the Industry Growth Centre Initiatives. “While business events stimulate the visitor economy, their impact is more far-reaching than just tourism.” The business events sector stands on its own two feet as a major contributor to Australia’s GDP and provides significant commercial opportunities, jobs and contribution to our reputation as a progressive, innovative and successful nation with which to do business. BECA’s mission to Canberra was designed to carry a strong message that the business events sector must be supported in order to leverage the huge opportunities we can uniquely deliver for our economy and community. “Whilst Australia had a strong reputation hosting business events, our international competitiveness is being compromised by markets in Asia, and we need to act now to curb the impact,” said Mr. Hingerty. BECA visited the offices of the Hon. Mark Coulton MP, the Hon. Josh Wilson MP, the Hon. Craig Laundy MP, the Hon. Trent Zimmerman MP, Senator the Hon. Simon Birmingham, Senator the Hon. Tim Storer, Senator the Hon. Pauline Hanson, the Hon. Anthony Albanese MP, the Hon. Joel Fitzgibbon MP, Senator the Hon. Murray Watt, the Hon. Tanya Plibersek MP. BECA members who attended the government meetings with Matt Hingerty included: Joyce DiMascio, CEO of Exhibition and Event Association of Australasia (EEAA); Robyn Johnson, CEO, Meetings & Events Australia (MEA); Barry Neame for Professional Conference Organisers of Australia (PCOA); Andrew Heibl, CEO, Association of Australian Convention Bureaux (AACB); and Karen Bolinger for International Congress and Convention Association (ICCA). -ends- Notes to editors The Business Events Council of Australia (BECA) is the peak body for the business events sector and represents to government and relevant agencies, issues common to all segments of the industry. The members include: Association of Australian Convention Bureaux (AACB) Australian Convention Centres Group (ACCG) Exhibition and Event Association of Australasia (EEAA) International Convention and Congress Association (ICCA) - Australian Chapter Meetings and Events Australia (MEA) Professional Conference Organisers Association Inc (PCOA) www.businesseventscouncil.org.au To receive a copy of the BECA pre-election submission document, please contact: Felicity Zadro felicity@zadroagency.com.au Images: Karen Bolinger, Joyce DiMascio, Senator the Hon. Pauline Hanson, Andrew Hiebl Barry Neame, Joyce DiMascio, Trent Zimmerman MP, Andrew Hiebl Karen Bolinger, Andrew Hiebl, Robyn Johnson, Minister Simon Birmingham, Matt Hingerty, Joyce DiMascio, Barry Neame Barry Neame, Joyce DiMascio, Joel Fitzgibbon MP, Robyn Johnson, Andrew Hiebl For interviews or more information please contact: Felicity Zadro, Managing Director, Zadro | felicity@zadroagency.com.au | +61 2 9212 7867 CoWork Me St Kilda Engages Chris Mulcahy as its Expert-in-Residence 2018-11-25T22:45:51Z cowork-me-st-kilda-engages-chris-mulcahy-as-its-expert-in-residence CoWork Me Engages Expert-in-Residence for its St Kilda Coworking Space November 26, 2018 Melbourne, VIC - CoWork Me St Kilda has engaged Christopher Mulcahy as its expert-in-residence. Chris joins CoWork Me St Kilda with a fantastic set of accomplishments achieved in a short period and is hoping to share his experiences, provide feedback, and offer support to the business community at CoWork Me. While he has acquired skills from different businesses and experiences along the way, one of the most impressive was that he studied Entrepreneurship at the Richard Branson Centre for Entrepreneurship in South Africa. Chris started his first business Apple Sports Advertising at 18, which he sold 3 years later. He then worked at Google for 4 years where he managed their new business and the digital home entertainment teams for APAC. Since then, Chris founded the Enablr fundraising platform and runs a software Engineering business with a team of former Google Engineers and Executives. This exciting initiative will provide Chris and his team space at CoWork Me in St Kilda while enabling him to be a resource for other entrepreneurs and business owners in the space. He will run sessions on scaling and selling a business, life at Google, and lessons learned from Richard Branson. Chris will be available for one-on-one meetings with other individuals and businesses in the space to share his knowledge, expertise, and network as well as using his vast network to develop unique and engaging initiatives to raise the profile of the space. When asked about why he chose CoWork Me, “Of the many coworking spaces that I have visited, CoWork Me is where I want to base my team as the space that provides a real opportunity for growth.” He continues to say that, “It also has a similar look and feel to the Google offices which appeals to us.” Rob Materia, CoWork Me’s General Manager is excited about this relationship. “As soon as I learned about the great work Enablr is doing as well as Chris’s background, I was excited to have him and his team as part of our community.” There will be a series of events and events and initiatives that will be starting in the upcoming weeks. For more information on CoWork Me or for media inquiries at CoWork Me, contact: Elise Loterman, Community Manager elise@coworkme.com.au, 1300 29 75 75 END - CoWork Me St Kilda is a dedicated coworking hub designed to spark ideas, create connections, and make (work) life better.