The PRWIRE Press Releases https:// 2019-03-25T23:18:32Z Gold Coast apartment development sells $43m in 12 weeks 2019-03-25T23:18:32Z gold-coast-apartment-development-sells-43m-in-12-weeks-1 Mosaic Property Group’s latest boutique luxury development Bela in Mermaid Beach on Queensland’s Gold Coast has captivated buyers, selling 46 apartments since launch with total sales now at $43m. Launched in mid-December 2018, the 25-level residential development on Peerless Avenue proved an instant hit, with buyers quick to recognise the outstanding value, exceptional features and incredible lifestyle benefits on offer.  Bela’s striking design by internationally renowned architect pays homage to the famous beach shacks of the 1950s. These vertically stacked luxury beach homes have been thoughtfully reimagined to create modern, spacious retreats that enliven the senses while retaining a timeless harmony with its coveted beachside location.     A range of 2- and 3-bedroom apartments have been purposefully designed to maximise light and fresh ocean breezes, with sizable balconies to take in the priceless, protected views along the northeast and south-east coastline, as well as the hinterland and mountains to the south-west. Beautifully refined, high-grade finishes are showcased in a sophisticated, neutral colour palette creating an airy, rejuvenating living environment.  The 4-bedroom penthouse residences set a new benchmark for superlative beachside living, having been thoughtfully considered to exacting detail. The home-sized floor plans seamlessly blend expansive indoor and outdoor living spaces, drawing the ocean closer and showcasing the breathtaking coastal panoramas. Sumptuous finishes include oak timber flooring, Gaggenau appliances, custom-built wine cabinet, butler’s pantry and natural stone benchtops and splashbacks. Mosaic Property Group’s Managing Director Brook Monahan said Bela speaks to world-class luxury and amenity with a special connection to both the ocean and the beach. “In Bela we wanted to create something truly unique in what is such an iconic, historically significant part of the Gold Coast. The incredible team at Rothelowman in collaboration with Mosaic’s design team have helped translate our vision of meshing nostalgic coastal architecture with an unsurpassed residential experience that elevates the emotional connection to the water we know coastal buyers really value.” “The apartments have been designed for the discerning owner-occupier, with large open plan layouts and carefully considered details that come together to create spaces that we genuinely think people will love living in.” “And then there is the amenity, which is so far beyond anything else on offer on the Coast, particularly for a boutique building of this size. In fact, it's more akin to what you would see reserved for five- and six-star hotels and or buildings with far greater scale than Bela.” Bela’s residents will enjoy access to a large resort pool with lush subtropical landscaping, spa, steam and sauna, state-of-the-art commercial quality gym and dedicated yoga space, secure bike storage, residents’ deck, executive lounge, and concierge services. Topping it off is the ultra-exclusive Resident’s Club on level 25, with wine cellar, private dining rooms, kitchen, beautifully appointed library, lounge and media room and of course those remarkable Gold Coast views.  And in a salute to the famous ocean-side location, surfers can return via a separate but equally opulent entry where they can wash off and store their surfboards. There is even a dedicated dog wash area. Bela is Mosaic Property Group’s first foray into the Gold Coast apartment market, having already built an impressive footprint of award-winning projects throughout Brisbane and the Sunshine Coast.  “We are so excited to be part of this dynamic city that continues to capture the attention and imagination of local, interstate and international buyers and visitors due to its pristine landscape and undisputed lifestyle appeal.” Mr Monahan said. “Mosaic is committed for the long-term, with a new showroom and office for its Gold Coast-based team in Broadbeach.  Bela is set to commence construction in the second half of 2019 and we have some really dynamic projects in the pipeline that we will be looking to unveil in the not too distant future also.”   Bela boasts a blue-chip Mermaid Beach address, right off Hedges Avenue and is only a short stroll to the beach and the world-class dining, shopping and lifestyle offerings of Broadbeach.  Interest remains strong, with apartments ranging from 98sqm to 298sqm and prices starting at $560,000 for two bedrooms, $1,015,000 for three bedrooms, and $2,450,000 for 4-bedroom penthouses.  For more information, call 07 5551 0900 or visit the sales showroom at 18 Albert Avenue Broadbeach. -End-  CLICK HERE FOR MEDIA RELEASE IMAGES Peer to peer office rental market gets rebooted 2019-03-25T19:50:20Z peer-to-peer-office-space-market-gets-rebooted-1 Australian PropTech disrupter Rubberdesk, today announces the relaunch of its peer to peer marketplace for businesses to earn by renting their spare office space out. In a twist to the enormous and growing coworking trend, over two thirds of office rentals through Rubberdesk are peer to peer, where one business has spare office space and another rents it from them by the month ongoing. Huge growth in flexible office space Now, with over 15,000 spaces available to rent, the Rubberdesk relaunch adds extended 3, 6 and 12 monthly rental terms, coupled with online payment processing and standard licence agreements, the business is focused on making the sharing of unused office space as easy as possible. And demand has been high, with Rubberdesk doubling in size over the last 4 months alone.  "The choice of turnkey offices available has never been better and that's great news for businesses of all sizes." Said Jim Groves, Co-Founder and CEO of Rubberdesk "And with more businesses renting space for a year or more without ever taking a lease, peer to peer rentals is a game changer and valuable addition to the industry."   Despite traditional office space availability now at an all time low across most capital cities, Rubberdesk has seen an enormous amount of unused flexible office space come to market. Research published by JLL, expects the flexible office space market to account for 30% of office space in the coming years, and Rubberdesk's own research puts the value of unused office space globally at over $130bn per annum.  "Rubberdesk Guests want a space their team can thrive in, without the headache and upfront expense of leasing. The freedom to focus on their business without worrying about real estate is very liberating." Continued Jim. The global coworking phenomenon has brought flexible workspace to the attention corporates and small businesses alike. In fact, most of the big name and boutique commercial coworking operators list their offices on Rubberdesk alongside traditional businesses with spare office space to rent. It's a mix that Jim is very proud of.  "The challenge was to make it easy for traditonal businesses with spare office space to earn without it becoming a full-time job. Now, business has the tools to list their space, get paid online, have agreements all done for them." Said David Dale, Co-Founder and CTO of Rubberdesk. "Our focus is on using technology to reduce friction around the rental process. From start to finish we've put control in our customers' hands. The design of the site is an intentional departure from the traditional real estate feel, and instead is more organic and human, which reflects our "people first" approach."   Financial and Work-place Happiness Benefits   Businesses renting their spare office space through Rubberdesk have seen more than just the financial rewards of doing so, as explained by some of the Hosts on the site who have had success:  "...the office was finally well utilised, financially that was a great outcome, but also the culture was a much more fun place to go to work." Said Rubberdesk Host Cesar Aldea   And of course the financial help it gives a business when covering the rent is not to be underestimated:   "It takes a massive strain off our business to have three quarters of the office filled by another agency." Said Rubberdesk Host Adam Blain. "We get a really good team atmosphere and a creative space which is better for everybody" Big Names in Coworking involved Among the Hosts on the platform are traditional businesses keen to earn by renting their spare office space, as well as the big names of coworking such as WeWork, IWG and Servcorp to name a few. In fact the site is available to anyone looking to rent office space on flexible terms. Rubberdesk, started out being referred to as "The Airbnb of office space", but quickly found that although the similarity of renting spare space resonated with customers, the analogy didn't cover the nuances or duration of workspace bookings. "On Airbnb, guests rent space for days or weeks at a time without viewing before arriving. With Rubberdesk our Guests and Hosts meet and if both are happy to proceed they typically rent for a year or more." Said Jim Groves Rubberdesk Co-Founder. "Over and above the financial returns, Rubberdesk is about connecting likeminded people, not just desks and chairs." What is Flexible Workspace? In the past there have been any number of terms for office space not leased or subleased. They've been referred to as hot-desking, managed or serviced offices, turnkey offices and most recently coworking spaces. But the overarching theme is flexibility, whether to describe the reuse of the physical space or the people that inhabit it. It's not just the workspaces that are flexible, its the way we use them and they interact with our lives. About Rubberdesk Cofounded by Jim Groves and David Dale, the Australian PropTech startup was launched in 2016 to provide an alternative to leasing commercial office space for small and medium and sized businesses. After the initial build out phase, the site grew organically before Domain brought Rubberdesk in to power their coworking site on CommercialRealEstate.com.au. It's first funding round closed successfully in July 2018. Rubberdesk only gets paid when it's Host members do. It deducts 10% from the rental amounts shown as the Rubberdesk fees. Image courtesy of Rubberdesk. The Rubberdesk Sydney Team. David Dale Co-Founder & CTO (left), Rachael De Costa Intern (centre), Jim Groves Co-Founder & CEO (right) Additional Resources See all the stories from our customers and more quotes here. See all the new features here. Learn how Rubberdesk works here. More Press resources here. Record-breaking sales at Mosaic Property Group's Avalon 2019-03-17T21:35:22Z record-breaking-sales-at-mosaic-property-group-s-avalon Mosaic Property Group has achieved record-breaking sales across its showpiece award-winning, $103m Avalon development on Duporth Avenue in Maroochydore, smashing its own $5.65m record previously set for the same project. Two whole-floor luxury penthouse residences have achieved between $5.65m and $6.0m, along with eight other sales for half floor luxury apartments, ranging in price between $2.6m and just under $3.0m. The 524sqm dream residences on Levels 7 and 8, each an amalgamation of two riverfront apartments, feature a coveted northerly aspect; four bedrooms, including a magnificent 90sqm master suite; four bathrooms plus powder room; chef’s kitchen with scullery; media room; study; library; wine cellar; fireplace, between 6-8 car spaces; and private boat moorings. Nothing of its kind has previously ever been delivered on this iconic and rare, north-east facing riverfront in Maroochydore.  Officially launched in late 2018, the boutique luxury Avalon has already realised over $50m in sales, with strong ongoing interest from local and interstate buyers. Comprising a total of 86 two and three-bedroom apartments, including a range of exclusive waterfront residences, the development boasts a ground-floor artisan café, gym, sauna, steam room, private pontoon, watercraft storage, resort pool, sun decks and an exclusive concierge service.  Avalon was recognised for setting a new benchmark in residential design, winning the inaugural Design Excellence award late last year from the Urban Development Institute of Australia (Qld). Mosaic Property Group Managing Director Brook Monahan said this momentous achievement was the ultimate culmination in what has been a phenomenal success story so far for Avalon, with buyers captivated by the compelling blend of lifestyle, location, design and finish. “The market sees this as an extremely special and very rare opportunity to secure brand-new product in the Dress Circle of Maroochydore, just minutes from an incredible array of convenience, lifestyle and commercial amenity” said Mr Monahan. “The site itself is rich in local history and we have spared no expense in ensuring we produce nothing but extraordinary for it.”   “The end result is this thoughtfully designed, exceptionally finished landmark project in a dynamic, rapidly evolving destination. We are incredibly proud to be producing what we see as a true stand out in the Sunshine Coast apartment market, a sentiment that is further validated by this record-breaking sale.” The $2.1 billion, transformational Maroochydore City Centre plan will see new parks, waterways, retail, dining, commercial and lifestyle precincts, creating thousands of jobs and placing the city on the international stage. The $400million Sunshine Plaza expansion is due to open in March this year and construction has commenced on $35million connection to the JGA-South undersea fibre optic cable system, which will result in the fastest international data connection point to Asia. “It is such an exciting time for the city with the amount of infrastructure and lifestyle spending taking place. Investors are really starting to sit up and take notice of the undeniable fundamentals that make Maroochydore a prime property investment choice.” “And of course, the lure of an unbeatably idyllic, low maintenance coastal lifestyle is proving too good an opportunity to miss out on for a number of downsizer and upgrader owner-occupiers.” Avalon’s remaining apartments range from 109sq m to 385sq m with prices starting at $560,000 for two bedrooms and $900,000 for three bedrooms, although with very strong sales in February already, the remainder of the project is selling quickly. Only two opportunities remain to purchase in Azure, the developments ultra-exclusive, boutique waterfront tower from $1,770,000.  Construction on Avalon is scheduled to commence in May this year. For more information, call 07 5329 7920 or visit the sales display at 48-50 Duporth Avenue Maroochydore. -End-  About Mosaic Property Group Originally established in 2004 by Brook Monahan and rebranded in 2012 with co-founder Dave Handley, the privately owned, Brisbane-based Mosaic Property Group has grown to become one of Queensland’s most awarded and respected residential property developers. Mosaic’s unique approach to controlling every individual aspect, from research, site acquisition, design, marketing and sales, to construction, settlement and property management ensures exceptional quality projects that deliver enduring value for customers. Mosaic’s proven track record for creating architecturally bespoke, lifestyle-driven developments in premium locations continues to set new benchmarks in South-East Queensland’s residential market. For more information visit www.mosaicproperty.com.au UDIA Queensland’s most recognised developer of 2018Winner, Diversity Award Winner, Design Excellence (Avalon, Maroochydore) Winner, Marketing Excellence (Drift, Coolum)Winner, Medium Density Development (Arc, Auchenflower)Finalist, Community Engagement Excellence (Drift, Coolum)Finalist, Design Excellence (Drift, Coolum)Finalist, Medium Density (Norman Park)Finalist, President’s Award The power of Customer Lifetime Value and why 87% of Asia-Pacific SMBs see benefit in the cloud: Frost & Sullivan research 2019-02-26T03:52:15Z the-power-of-customer-lifetime-value-and-why-87-of-asia-pacific-smbs-see-benefit-in-the-cloud-frost-sullivan-research Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions, has released a new report which reveals half of small and midsize businesses (SMBs) surveyed in Asia-Pacific view the cloud as the most efficient way to optimise the customer journey and reduce business challenges associated with legacy infrastructure, integration and costs. In fact, 87% of SMB participants are considering a move to the cloud to ensure lower CAPEX, reduced total cost of ownership, flexibility, scalability, ease of use and a fast deployment. Genesys commissioned Frost & Sullivan (F&S), a global business consulting firm involved in market research, to survey more than 400 business and IT decision makers across Asia-Pacific to uncover emerging customer experience technology trends. The survey, titled Asia-Pacific SMB Customer Service Trends, analysed SMBs’ business impact, priorities, and technological maturity. While there is a definite market appetite for cloud-based solutions, the study found respondents rate a wide range of other emerging technologies as higher priorities in the next one to two years. SMBs surveyed ranked an omnichannel strategy as having the most immediate impact on business, with 51.4% desiring a solution that delivered a connected customer journey across both voice and digital channels. This is followed by accessibility and mobility solutions and applications of artificial intelligence (AI) such as machine learning and digital assistants. Gwilym Funnell, Managing Director of Genesys Australia and New Zealand, shared why it’s vital for SMBs to prioritise transitioning to the cloud. “SMBs often list legacy infrastructure, integration complexities and high cost as the biggest hindrances in allowing them to modernise their customer service delivery with digital channels, chat and voice bots, automation and more. With a modern cloud platform as the foundation of their customer experience strategy, SMBs will have the infrastructure needed to rapidly access new technologies and benefit from an expedited speed-to-market without the need for massive upfront investment and significant in-house IT resources. “Choosing a partner like Genesys with a proven cloud-based customer experience platform packed with capabilities, like omnichannel, artificial intelligence and analytics, enables SMBs to compete with even the largest organisations. It also ensures smaller businesses can deploy new technology quickly, helping to reduce costs overall and realise tangible value almost immediately,” said Mr Funnell. Key focus on customer lifetime value and employee engagement The study also showed one in three SMBs put Customer Lifetime Value (CLV) ahead of customer satisfaction and customer loyalty, indicating greater market maturity. This is followed by better employee engagement and satisfaction. However, despite the buzz surrounding new digital capabilities and the fact that 60% of respondents agree that a solid customer service strategy is indispensable to gaining a competitive advantage, the study showed SMBs in Asia-Pacific are cautious in their approach. Over 52.3% of respondents believe that digital disruptions occurring across industries would only have minimal impact on their customer engagement strategy. With the exception of Australia, New Zealand and India, SMBs in most of the 13 countries polled shared a similar perspective. Funnell commented on SMBs more cautious approach to adopting digital in the Australia and New Zealand (ANZ) region, “SMBs in the Asia-Pacific region tend to have a wait-and-see attitude towards implementing new technologies for customer interactions due to often constrained technical resources and budget. This disconnect is limiting SMBs’ ability to stay ahead of their customers’ expectations and differentiate from competitors. With our proven migration path to the cloud, Genesys has made it easy and fast for SMBs to propel their customer experience forward by accessing new technologies that enable them to produce the business results that count the most, like increased revenue, sales and customer satisfaction,” said Mr Funnell. Learn more about insights from the survey and how SMBs can transform their customer experience strategy by leveraging the cloud, digital channels and AI in a webinar on Thursday 14th March at 2:30pm AEDT. Register now. INDE.Awards 2019 receives record number of entries 2019-02-18T12:02:43Z inde-awards-2019-receives-record-number-of-entries With entries now closed and judging soon to commence, the INDE.Awards is gearing up for its biggest year yet. Organisers, Indesign Media Asia Pacific, are thrilled to report a record-breaking number of entries in 2019, received from across the Indo-Pacific region.  More than 420 entries were submitted into 11 Jury-decided categories, with a recorded 43 per cent increase on entry registrations (year-on-year, 2017-2019).  Awarding the most progressive architecture and design in the Indo-Pacific, this year saw submissions from 14 countries within the region. A record number of entries were received from countries including Australia, New Zealand, Singapore, Hong Kong, India, Vietnam and Thailand. “We’re really excited to receive so many great quality entries from across the region,” said Indesign Media Asia Pacific CEO, Raj Nandan. “As the first and only awards program of its kind in the Indo-Pacific, we provide a large and diverse creative community with a level playing field to celebrate their most progressive and outstanding work,” said Mr Nandan. “With judging soon to commence, we wish all our INDE.Awards 2019 entrants the very best of luck. It has been our pleasure to connect with you and support you through the entry process and beyond.” Nominees announced – The Luminary and The Prodigy Complementing the INDE.Awards’ 11 Jury-decided categories are two exclusive nominee-only categories, The Luminary and The Prodigy. Each category encompasses four contenders nominated by Indesign Media Asia Pacific’s regional team of Editors.  The Luminary recognises the lifetime achievements and ongoing contributions of an industry icon. Those nominated into The Luminary category have a long established practice and, through their work, have made a lasting impact on both their local community, as well as their wider profession.  The Prodigy celebrates the industry’s up-and-coming ‘wunderkind’. Devoted to individuals and/or studios within their first five years of business, this category puts the spotlight on trend-setters who take an innovative and experimental approach to architecture and design.  Both The Luminary and The Prodigy calls on the global design community to get involved and vote for their ultimate Luminary and Prodigy via People’s Choice voting.  People’s Choice voting period runs 21 March-1 May 2019, with all INDE.Awards category winners announced at the annual VIP Gala event in Melbourne, 21 June 2019. Key dates 22 February Judging commences  21 March – 1 May People’s Choice voting open for The Luminary and The Prodigy categories  30 April Official Shortlist announced  21 June Winners announced at Gala event Purchase Gala Tickets For more information or quotes please contact: Media enquiries: Kobe Johns +61 2 9368 0150 kobe@indesign.com.au Presenting The Luminary nominees 2019   Budiman Hendropurnomo Director Denton Corker Marshall (Jakarta studio) Jakarta, Indonesia     Jon Goulder Designer Maker, Senior Designer Snøhetta Architects (Australasia) Adelaide, Australia Rachel Neeson Director Neeson Murcutt Architects Sydney, Australia Yip Yuen Hong Principal ip:li Architects Singapore Presenting The Prodigy nominees 2019 Emily Ho & Wilson Lee Founders Studio Adjective Hong Kong   Felicity Slattery & Sarah Cosentino Founders Studio Esteta Melbourne, Australia   Dave Bickmore & Graham Charbonneau Founders Studio Gram Adelaide, Australia Nita Yuvaboon & Prow Puttorngul Founders NITAPROW Bangkok, Thailand The Top 20 Most Expensive Suburbs in Brisbane 2019-02-07T08:04:34Z the-top-20-most-expensive-suburbs-in-brisbane Inner city favourite New Farm is officially Brisbane’s most expensive suburb, with a median house price of $1.7 million. Recent figures from the Domain Group have revealed the top 20 most expensive suburbs, ranked according to median house price.  With Brisbane’s property market now in the ascent as the best performing capital city in Australia, it paints a strong picture of where the city’s wealthiest residents are willing to park their cash. New Farm topped the list with its $1.7 million median house price, followed by neighbouring Teneriffe with a median of $1.65 million. Acreage hot spot Chandler, in Brisbane’s eastern suburbs, took out third place with a median house price of $1.585 million. These houses sit in Brisbane’s most expensive suburb: New Farm. Old money favourites Ascot ($1.5 million median price) and Hamilton ($1.421 millionmedian price) were closely followed by the inner eastern riverfront precinct of Bulimba, which had a median of $1,307,500. Other suburbs that made the top 20 most expensive list included Hawthorne, where Gina Rinehart’s $18 million estate fronts the Brisbane River; Clayfield (median price $1.125 million) and Kangaroo Point (median $1.03 million) – home to the  most expensive house ever sold in Brisbane: a clifftop mansion worth $18.48 million. As well as taking out the title of Brisbane’s most expensive suburb, New Farm was also recently revealed as Brisbane’s best performing suburb for capital growth, with prices having soared nearly 90 per cent in the past five years. New Farm’s remarkable success came as no surprise to local Ray White agent Matt Lancashire, who described it as the “Brisbane suburb for everyone”. “There’s just so much in New Farm amenity-wise. New Farm is always the first place to boom and the last to cool off,” he said. “My open numbers at the moment are huge. There’s such a strong desire to be in this suburb and I see that only continuing in the future years as Brisbane gets incredible new amenities like Howard Smith Wharves.” Ascot is up near the top of Brisbane’s most expensive suburbs – 27 Sutherland Avenue sold for $11 million in 2018 Ascot is up near the top of Brisbane’s most expensive suburbs – 27 Sutherland Avenue sold for $11 million in 2018. In Ascot, long-term resident Jenny Richardson has listed her house at 7 Bale Street for sale but she’s not moving far — she’s already bought a new property only a couple of streets away. Ms Richardson has lived in Ascot since 2000 and said she wanted to stay because of the lifestyle it offered. “Ascot has just got that lovely family feel about it, it really is such a wonderful community,” she said. “It’s so quiet it’s got that suburban feel but with the proximity to the city and everything else — the Gasworks, Portside and James Street — and that means it’s the best of both worlds.” Ms Richardson’s Bale Street home is a four-bedroom, three-bathroom contemporary residence set on one of Ascot’s most sought-after streets and — even more importantly — in the Ascot State School catchment. “I’ve loved living here; I’ve got wonderful views out to the hills and the house is functional and quite timeless,” she said. “I think Ascot is one of those suburbs people are always going to want to live in. It’s got such a wonderful feel.” Fourteen kilometres southeast of the CBD, the acreage suburb of Chandler consistently rates as one of Brisbane’s most expensive suburbs. Home to enviable land sizes ranging from a hectare to four hectares, it’s sought after for its proximity to Manly, as well as its peaceful treed surroundings. Locals explained the “acreage precinct” of Chandler, Gumdale and Belmont was in high demand, although Chandler’s higher median house price of $1.585 million was partly due to its status as an acreage-only suburb. “Every property in Chandler is an acreage property so naturally that will keep the median price high,”. “Neighbouring Gumdale actually has more demand but its median is brought down by the non-acreage houses that sit on regular-sized residential blocks of land.” Demand always outstripped supply in the area and prices were rising — recently a one-hectare acre block on Formosa Road sold for $1.6 million for land value only. Made up entirely of acreage estates, like this property at 11 Tyberry Street, Chandler is one of Brisbane’s most expensive suburbs. Top 20 most expensive suburbs in Brisbane: Suburb Median Suburb Median 1. New Farm $1.7 million 11. St Lucia $1,122,500 2. Teneriffe $1.65 million 12. Auchenflower $1.11 million 3. Chandler $1.585 million 13. Paddington $1.11 million 4. Ascot $1.5 million 14. Brookfield $1.1 million 5. Hamilton $1.421 million 15. Kalinga $1.049 million 6. Bulimba $1,307,500 16. Kangaroo Point $1.03 million 7. Fig Tree Pocket $1,202,500 17. South Brisbane $1,026,250 8. Hawthorne $1.2 million 18. Hendra $1.025 million 9. Pullenvale $1.2 million 19. West End $1.02 million 10. Clayfield $1.125 million 20. Highgate Hill $1 million About Madeleine Hicks Real Estate Madeleine Hicks Real Estate is a Brisbane based real estate agency established in 2003 and is one of north Brisbane’s favourite property firms. The Company offers services to both vendors and sellers in property sales, leasing, appraisals and property management. Madeleine Hicks Real Estate is one of Brisbane’s most trusted agencies, with a vast network of long term, high profile clients for whom they provide tailored agency services, consulting and property investment guidance. https://madeleinehicks.com.au/the-top-20-most-expensive-suburbs-in-brisbane/ Genesys PureCloud in hypergrowth with 130% jump in revenue 2019-02-06T23:21:30Z genesys-purecloud-in-hypergrowth-with-130-jump-in-revenue Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, announced this week its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises1. While sales are up across the company’s cloud offering, the Genesys PureCloudâ platform stands out for its hypergrowth, with sales more than tripling since 2016. PureCloud’s rapid expansion and impressive sales momentum has accelerated beyond the fastest growing SaaS platforms including Workday, Zendesk, ServiceNow and others2, with a projected annual revenue growth rate of nearly 130% since 2017. In addition, PureCloud’s customers have benefited from over 300 new enhancements delivered in the last two years alone. Genesys strengthens customer portfolio with cloud wins In 2018, the company’s global cloud deals valued at US$1M or more increased by 110% over the previous year. Many of these resulted from the Genesys PureBridge program, which has helped nearly 1,200 companies smoothly transition off legacy, on-premises systems from vendors including Avaya and Cisco to a modern customer experience platform by Genesys. Westpac New Zealand benefits from reduced infrastructure costs and call transfers One such customer is Westpac New Zealand, one of the nation’s largest banks, who reduced infrastructure costs and increased outbound customer care calls by 100 percent. Westpac realised a rapid time-to-value ratio, and its first customer care agents were up and running just three months after a decision to deploy Genesys PureCloud. Westpac New Zealand’s Head of Contact Centres Jason Lock said,“We wanted to zig while the world was zagging, and the truth is not many banks are using true cloud hosted telephony platforms.” After switching to the Genesys PureCloud platform, Westpac New Zealand has dramatically improved customer experience and net promoter scores. Strength in numbers For the last two years, Genesys has closed more than three deals per day to replace an antiquated system from a competitor, with more than 700 coming from Avaya alone. Notably, more than half of all displacements moved to a Genesys cloud solution in 2018. Genesys partners have been instrumental in driving this momentum accounting for 86% of new signings, as channel sales grew by more than 250% over last year. Leading global brands leverage Genesys to achieve businesses outcomes Paul Segre, chief executive officer at Genesys said: “With hundreds of migrations from on-premises to the cloud, companies are choosing Genesys because of our track record of delivering value and continuous innovation.. “Our customers understand how intertwined digital channels, AI and the cloud have become – and they want to work with a strategic partner that can solve these needs holistically.” Householdnames that have recently moved to Genesys offerings are realising tremendous returns, such as: Coca-Cola Business Services North America, the world’s leading beverage company, reduced its total cost of ownership by 50%. Heineken Mexico improved call effectiveness by over 40%, sales success by 6% and agent efficiency resulting in a 1.5 hour per agent reduction in the workday. Segre further explained, “We understand that for our customers to excel in their markets, they need faster time-to-value. That means they need to innovate and adopt AI along with other new technologies, deliver better customer experiences, make their employees’ jobs easier, increase sales, and reduce costs. With the cloud, we’re enabling them to meet these goals faster and more cost effectively than ever.” In the last year, Genesys has made significant strides to facilitate its customers’ success including: Faster deployments and migrations: With more than 100 prescriptive use cases, both on-premises and cloud, Genesys has cut customer deployment time in half. Genesys cloud customers with highly complex requirements are now typically live in less than six months. Enhanced speed-to-market: The Genesys shift to DevOps and a microservices architecture enables customers to adopt innovation faster and achieve business results sooner. Investment in innovation: Genesys commits more than $250 million annually in research and development (R&D) so customers can access innovative solutions that address the next wave of change – whether in consumer behavior, technology advancements or industry shifts. Find out more about Coca-Cola Business Services North America’s journey to the cloud with Genesys. 1 Genesys defines mid-market as companies with under 3,000 employees; small-and-medium sized enterprises as companies with 3,000-10,000 employees; and large enterprises as companies with 10,000 employees or more. 2Source: Based on publicly available financials from SEC filings (with exception of PureCloud) Twilio: Total revenue from FYE Dec 2013 to FYE Dec 2015 Netsuite: Total revenue from FYE Dec 2004 to FYE Dec 2006 ServiceNow: Subscription revenue from FYE Jun 2009 to FYE Jun 2011 Zendesk: Total revenue from FYE Dec 2011 to FYE Dec 2013 Workday: Total revenue from FYE Dec 2009 to FYE Jan 2012 (37 months) PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted) Make your mark at INDE.Awards 2019 2019-01-21T23:14:37Z make-your-mark-at-inde-awards-2019 Awarding the most progressive architecture and design in the Indo-Pacific, the INDE.Awards has built a platform and program that champions the most progressive work in the region. Architects and designers are invited to enter now, make their mark on the region and establish their voice among the world’s leading design names. Entries close 29 January. Symbolising the ‘coming together’ of a large and dynamic regional design community, the INDE.Awards is built upon the conviction that the Indo-Pacific produces the most outstanding architecture and design in the world. Integral to the INDE.Awards is its carefully developed platform of awards categories, and a finely tuned entry process tailored to the entrant and their geographic location. Categories encompass 11 Jury-decided awards categories, as well as two independent categories whereby nominated entrants are awarded based on People’s Choice voting. Categories have been carefully curated to put the emphasis on progressive architecture and design, in all its forms, with a particular focus given to cultural context, location and user needs relative to that.  Architect Palinda Kannangara, recipient of an Honourable Mention for The Living Space (2018), and an INDE.Awards 2019 Ambassador said: “The INDE.Awards is unique: without judging through a generic global lens, it celebrates diversity of architectural thought and design, recognising projects for their contextual approach and values, irrespective of scales. We were honoured that a project from our small island practice received this recognition.” The INDE.Awards strives to deliver on its mission of supporting architecture and design across the Indo-Pacific, and present entrants with a level playing field for recognition and celebration. The INDE.Awards provides a scaled entry fee structure for select countries, which can be viewed in the following Entry Guide.  Note to Editors | About the INDE.Awards  The INDE.Awards is organised and presented by regional design and architecture publisher Indesign Media Asia Pacific, with the intent of recognising the Indo-Pacific region’s most progressive design and architecture on a global stage. As the Indo-Pacific’s first and only design awards program, the INDE.Awards remains unique and unparalleled in its mission: to unify the region and shine a spotlight on the buildings, spaces, objects and people putting it on the global map.  Entries close for INDE.Awards 2019 on Tuesday 29 January. Buildings, spaces and objects completed between 1 January 2018 and 29 January 2019 will be accepted into the 2019 awards. Entries can be made online at indeawards.com.au The INDE.Awards 2019 gala ceremony will be held in Melbourne, June 2019.  Download image Pack. Download Entry Guide For more information, quotes or high resolution images please contact: Kobe Johns +61 2 9368 0150 kobe@indesign.com.au  INDE.Awards 2019 Categories JURY Decided The Building. The grand prize for the region’s most progressive architecture, The Building is awarded to the project that marks a new direction in the future of architecture as well as its capacity to respond to its local place and culture.  The Multi-Residential Building. High-density living is about much more than efficiency. We honour a multi-residential building that is designed with equal consideration for community, site, sustainability, human experience and market needs. The Living Space. Homestead, shophouse or apartment, to live well is to respond to one’s place. We award the region’s most inspiring home, one that dwells thoughtfully and sensitively within its site and place, and responds with intelligence to its local context and culture. The Work Space. The workplace is social and cultural, as much as it is functional. This award honours a workspace design that meets the demands of work and the needs of people. The Social Space. Some of the most impressive spaces are those where people interact and play. We honour a hospitality or F&B space that tells a relevant story, captures the imagination, and brings people together. The Shopping Space. Retail takes many guises today, but in physical retail spaces impact and experience are critical. We award a space with mastery over retail’s shifting ground. The Learning Space. A spectrum of formal and informal spaces is emerging in the education context. We honour an environment that promotes connection and learning in the ways it needs to happen today. The Wellness Space. The spaces in which we seek health and wellness services are evolving. We honour a place for wellness that gives equal emphasis to procedure and human experience. The Design Studio. Whether architect, designer or a modern hybrid, this award esteems the studio that thinks differently, creates voraciously and challenges the norms. The Influencer. How does design change our world for the better? The Influencer is a product or project that represents how design impacts the region and the world at large. The Influencer demonstrates how progressive design can improve the world. The Object. Not all objects are created equal. We look at how they function, what they signify, and how they respond to the needs of people. Here, we award the region’s most original players in modern industrial design. People’s Choice The Prodigy. Forget following trends; this award honours someone who sparks them. The Prodigy sees no distinction between design disciplines. Vote for your wunderkind. The Luminary. Whether casting a long shadow across many disciplines or excelling ahead of the pack in one, The Luminary recognises the ongoing contribution of an industry icon. Have you heard about the Property Market crash? 2019-01-14T02:02:44Z have-you-heard-about-the-property-market-crash FOR IMMEDIATE RELEASE: 14 January 2019 Have you heard about the Property Market crash? With the ending of 2018 and the start of the New Year, we have seen a lot of information coming out about the great property market crash that is occurring. Here is a statement from Core Logic, one of the biggest research providers:- Housing market conditions ended the 2018 calendar year on a weak note, with the rate of decline consistently worsening over the year. National dwelling values were down 2.3% over the December quarter; the largest quarter on quarter decline since the December quarter of 2008 So that sounds pretty scary, right! It is true that the Sydney property market is down 8.9% over the past year, and the Melbourne market is down 7% over the same period.  Even Perth suffered a 4.7% fall in Property prices. But when you delve a little deeper into the numbers the story becomes a little clearer. The cities of Brisbane, Canberra, Hobart and Adelaide all had property price rises during 2018.  With Hobart up 8.7%. So the big markets have experienced some tough times but the rest of the country has been ticking along just fine. The main driver of these falling property prices is being reported as the significantly tougher credit conditions that the Reserve Bank and Banks in general have introduced.  These measures were designed to take some of the heat out of the Sydney and Melbourne markets. Looks like that job has been done effectively. Several pundits are now suggesting that the lending rules may be relaxed a little during 2019, and this is expected to assist markets like Brisbane to reach new highs. There are projections that the Brisbane property market may grow 6% next year if lending rules are relaxed as expected.  Check out this article on Yahoo  for more information on these predictions. What do we know about the North Brisbane market? Well there has been an amazing start to 2019 with a lot of new listings and 4 properties sold from last weekend Open Homes.  All with multiple offers.  That suggests that buyers are keen to snap up property on the northside. Infrastructure continues to be developed , and jobs are being created so demand will remain strong.  Queensland is experiencing strong population growth from interstate migration, so this will help keep demand strong. Also while it has closed up a little, there is still a significant gap between Sydney house prices and Brisbane’s.  This provides a great opportunity for people to sell their higher priced Sydney property and relocate to Brisbane, maybe without the mortgage. So if you’re considering selling or purchasing during 2019 don’t be put off by the doom and gloom headlines. Do some research on your local property market and talk to local agents to find out what’s going on in your patch. The team at Madeleine Hicks Real Estate will be happy to Get You Moved in 2019. About Madeleine Hicks Real Estate Madeleine Hicks Real Estate is a Brisbane based real estate agency established in 2003 and is one of north Brisbane’s favourite property firms. The Company offers services to both vendors and sellers in property sales, leasing, appraisals and property management. Madeleine Hicks Real Estate is one of Brisbane’s most trusted agencies, with a vast network of long term, high profile clients for whom they provide tailored agency services, consulting and property investment guidance. https://madeleinehicks.com.au/so-have-you-heard-about-the-property-market-crash/ -ends- For interview enquiries or further information please contact Geoff Doyle at Exposure by Design, email:   geoff@exposurebydesign.com.au phone:  0409 228554 Madeleine Hicks Real Estate Announces Expansion with a North Lakes Office 2019-01-06T22:15:58Z madeleine-hicks-real-estate-announces-expansion-with-a-north-lakes-office FOR IMMEDIATE RELEASE: 7 January 2019 Madeleine Hicks Real Estate (MHRE) announced today its expansion into the Moreton region with the opening of its North Lakes office. This expanded presence enables them to deliver outstanding real estate services right across North Brisbane and the Morton regions. Over 15 years in business, Madeleine Hicks has been offering a full range of real estate and property management solutions that have enabled families to relocate across Brisbane, Australia and overseas. With the support of a strong, dedicate team of real estate professionals,  MHRE has built a reputation of providing excellent customer service while maintaining a friendly customer focus. Their client base, includes many people who have used their services two, three and more times. As a result, MHRE has enjoyed steady growth and they expect this trend to continue into 2019 and beyond. "We’re excited to open our new office in South East Queensland’s fastest growing metropolitan area. It will enable us to provide our Madeleine Hicks level of service to even more clients," said Justin Hicks, Sales manager MHRE. “With our presence in the Brisbane marketplace, we can confidently meet the growing demands of our customers in the Morton region. We were repeatedly asked by our existing clients to help them in the North Lakes area, so with a sales team that has almost doubled in the past few months, we are ready to enter into this market with our capacity at an all-time high.” “Given MHRE’s legacy as a highly awarded real estate firm and the fact that the North Lakes region represents South East Queensland’s fastest moving real estate market; it only made sense that we expand our operations into this key region.” said Madeleine Hicks, Director of MHRE. About Madeleine Hicks Real Estate Madeleine Hicks Real Estate is a Brisbane based real estate agency established in 2003 and is one of north Brisbane’s favourite property firms. The Company offers services to both vendors and sellers in property sales, leasing, appraisals and property management. Madeleine Hicks Real Estate is one of Brisbane’s most trusted agencies, with a vast network of long term, high profile clients for whom they provide tailored agency services, consulting and property investment guidance. madeleinehicks.com.au -ends- For interview enquiries or further information please contact Geoff Doyle at Exposure by Design, email:   geoff@exposurebydesign.com.au phone:  0409 228554 90% of Companies Deploy Artificial Intelligence to Enhance the Customer Journey: MIT Global Survey 2018-12-18T01:14:17Z 90-of-companies-deploy-artificial-intelligence-to-enhance-the-customer-journey-mit-global-survey New MIT Technology Review Insights report sponsored by Genesys found that ‘customer–centric’ brands using advanced AI benefit from increased efficiency, greater brand loyalty, and notable gains in revenue. A global survey of nearly 600 executives across 18 countries found that companies adopting artificial intelligence (AI)-enabled technology across the customer journey have seen a positive impact on customer satisfaction, service delivery and contact centre performance. Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth, is the new report from MIT Technology Review Insights, sponsored by Genesys. It analyses how businesses use AI in customer experience programs and examines the corresponding business performance and return on investment (ROI). The survey polled small to large-sized companies, with nearly half of respondents from large organisations with over $5 billion in revenue. Over a quarter (27%) of the customer experience executives surveyed were from the Asia Pacific region (APAC) many of whom were based in Australia and New Zealand. Australian and New Zealand companies confident in AI The survey finds that businesses in Asia Pacific report greater confidence that AI will contribute to significant brand awareness and customer lifetime value performance. Other APAC findings include: Nearly half of respondents indicated that between 25% to 50% of all enquiries are now completely resolved through automated channels, leaving agents more time to handle complex tasks. 84% of respondents believed customers felt closer to them because of their efforts to improve customer experience. More so than other regions, APAC respondents balance a strategic concern for efficiency and intimacy with 76% believing AI investment is driven by a need to improve customer intimacy, and 96% agreeing it is also driven by a need to improve customer experience efficiency. Large Upticks in Efficiency Globally, respondents reported that AI dramatically improves the efficiency, processing speed and transaction volume of customer interactions. Almost 90% of companies report faster complaint resolution, and over 80% say they enhance call volume processing using AI. By implementing AI, 70% of respondents report they’ve benefitted from improved revenue. More than half of those surveyed note increases in overall revenue of more than 5%, while over 30% cite revenue growth of more than 10%. Merijn te Booij, Chief Marketing Officer, Genesys said that the research shows that businesses win big when they deploy AI to handle simple, repetitive tasks. “AI dramatically saves human resources for more complicated or emotional customer needs. “Pairing automation and machine learning with live agents lead to happier customers, more satisfied employees and financial rewards,” said te Booji. Deepening Customer Relationships The MIT Report also revealed that 67% of customer experience leaders embrace AI to make the customer experience more efficient, but also to create deeper, more meaningful relationships with consumers. In fact, 74% of those surveyed say AI enables agents to spend more quality time with customers. And, over two-thirds of respondents say they employ automated self-service channels, instant messaging chatbots, and sentiment analysis to deliver highly personalised experiences that strengthen ties with customers. Additionally, 45% of respondents (and more than 75% of customer experience leaders) say AI helps them understand the difference between their stated brand attributes and what customers really think about them. “While investments in AI are primarily driven by efforts to improve efficiency, the technology’s ability to help companies understand and connect with their customers in more meaningful ways cannot be understated,” te Booij explained. “Not only do businesses from across the world benefit from day-to-day improvements in contact center performance, they also achieve significant gains in customer loyalty and revenue.” - ends - The full report: Humans + bots: Tension and opportunity – How top global brands blend human skills and AI to build customer intimacy and drive growth. MIT Technology Review Insights, 2018. is available from Genesys. Download your copy here. About MIT Technology Review Insights For more than 100 years MIT Technology Review has served as the world’s longest-running technology magazine, the standard bearer of news and insights on how the latest technologies affect the world around us. Read by a global community of innovators, entrepreneurs, investors and executives at the highest level, it offers an unrivaled authority that is backed by the world’s foremost technology institution, and features editors with a deep technical knowledge and understanding of technological advances. MIT Technology Review Insights is the content solutions division of MIT Technology Review. It includes two main divisions: Research and Live Events. Aligned with the same stellar editorial heritage and standards as the magazine itself, we leverage our access to a wide network of subject matter experts and leading content contributors to create custom content for clients who want to reach new audiences with relevant, cogent and high-quality stories and experiences to users wherever they want it — in digital, print, online, and via unique in-person experiences. Humans + bots: Tension and opportunity is a report by MIT Technology Review Insights based on a global survey of 599 executives and a series of expert interviews. MIT Technology Review collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 29212 7867 +61 410 510 080 Sunsuper slashes customer response times with CX offering from Genesys 2018-12-12T01:26:59Z sunsuper-slashes-customer-response-times-with-cx-offering-from-genesys Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Sunsuper’s previous contact centre system needed between two and three business days to respond to emails and web queries. Since switching to Genesys PureConnect™ inquiries are now resolved in a matter of hours. By integrating web chat functionality across key online functions – member join and pay super online fulfilment rates have also improved. Enhanced features and new functionalities have given Sunsuper members greater choice on when and how they want to engage, lifting customer satisfaction by 2% and increasing the number of members who have judged their experience with Sunsuper as ‘excellent’ or ‘above and beyond’. QPC, a partner specialising in contact centres, worked to identify key business objectives as part of overhauling Sunsuper’s CX capabilities. After 10 years of solid growth, Sunsuper needed a solution that was faster and more efficient to enable better business performance to provide a seamless customer and user experience. QPC recommended the Genesys PureConnect™ omnichannel contact centre solution, after close consideration of all market options, for its unified approach to managing multichannel customer interactions. Amalie White, Head of Customer Interactions, Sunsuper, said the Genesys PureConnect platform was the right solution for them as it met their core values of being a customer-centric organisation. “Its intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business already. “Our initial trial of the Genesys PureConnect platform began with 80 customer representatives; it has since been rolled out to 250 Sunsuper staff, representing nearly a quarter of the organisation. This is a testament to the capabilities and intuitive nature of our refreshed customer offering,” said Ms White. In addition, Sunsuper expects more business performance improvements. Previously, contact centre agents were juggling multiple, disparate systems and onboarding/training of new staff was lengthy and costly. Genesys PureConnect solution has paved the way for a frictionless, easy and immediate customer journey. Happier customers have also led to a positive impact on staff satisfaction. By streamlining administrative tasks, staff are able to focus on more rewarding conversations with members. Gwilym Funnell, Vice President of Sales and Managing Director, Genesys Australia and New Zealand, said the increasing digitisation across all industry sectors has put pressure on businesses to keep up with the pace – or risk losing out to competition. “Genesys has built a reputation for developing some of the world’s most sophisticated contact centre solutions to support organisations and their evolving customer and business needs. We are pleased to see Genesys PureConnect equip organisations like Sunsuper for success today and into the future,” said Mr Funnell. Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year 2018-12-10T01:45:00Z genesys-purecloud-generates-triple-digit-revenue-growth-year-on-year In the first three quarters of 2018, Genesys® reported record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year. Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, 86 400, Greater Bank and O’Brien Glass have made the move to PureCloud, joining international firms such as Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, Company Nurse, Entrust Energy, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP GROUP), Performance Health Technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more. A Cross-Industry Solution for Customer Conversations In the past year, over half of all new customers chose Genesys PureCloud, across the three primary offerings. This is due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organisations, including a multi-million-dollar deal with one of the world’s leading ridesharing companies. Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for almost 50% of software sales this year alone. “There’s no denying PureCloud is experiencing explosive growth,” said Olivier Jouve, Executive Vice President of PureCloud at Genesys. “Smaller, fast-growing organisations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done.” Getting Better All the Time Currently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date. A few highlights include: Analytics: New filter, save and export capabilities provide customers with virtually limitless ways to view, filter and refine data. Digital: Support offered for SMS text interactions, Facebook Messenger, LINE, and Twitter. Workforce Management: The first-ever AI-powered automated forecasting and scheduling service for contact centres generates results with proven accuracy of 95%-97%. Embeddable Framework: Using this simple plug-and-play framework, now the PureCloud user interface can be embedded into third party applications, such as a customer relationship management (CRM) system. Premium Client Applications for the PureCloud platform: More than 60 PureCloud integrations are available, and over half of PureCloud customers are using one or more. Customers can also access a free trial of third-party Premium Client Applications directly through the Genesys AppFoundry, allowing customers to go from installation to setup in less than five minutes. Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organisations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognised as a “Leader” for its PureCloud platform in “The Forrester Wave™: Cloud Contact Centers, Q3 2018” report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. More information: www.genesys.com/anz ABC Business Sales Moves to Online Documents Signing Powered by Secured Signing 2018-12-05T22:40:00Z abc-business-sales-moves-to-online-documents-signing-powered-by-secured-signing Auckland, December 6,  2018 - Earlier this year, ABC Business Sales (ABC) has transformed its customer sales process with the introduction of signing Confidential Agreements online on their website. ABC is New Zealand’s leading business sales company. First established in 1986, ABC has built a team of highly skilled, multi-lingual professionals dedicated to getting the best results for their clients.   When ABC engaged Secured Signing, they were looking for a solution to improve their staff efficiency and turn around time for customers. For each new inquiry, their brokers need to manually send out the Confidential agreements first before any further discussions. This meant more administrative work for their brokers, lengthening the sales process.  ABC were looking for a solution that could ensure Confidential Agreements were signed before the lead was sent to the broker, removing this action from the broker completely and freeing them up to spend more time with buyers. “The feedback from our brokers and customers has been very positive. We’ve been able to roll out a clear, consistent, customer focused and compliant process across the country with this technology” said Steve Smith, CEO of ABC Business Sales.”   Secured Signing were able to deliver a simple solution that ticked all the boxes whilst ensuring ABC met their compliance requirements. Now, an interested buyer signs the Confidential Agreement online by simply clicking a link on the business listing page on the website. They enter their basic information and sign with a PKI Digital Signature that is secure and legally binding.   Part of the solution was developing an integration with ABC’s Customer Management System – Property Suite. This means a new customer lead was automatically created, the signed Confidential Agreement saved there, and a task assigned to the business broker to initiate contact.  Property Suite is a complete real estate management software toolset.   Since implementing the new process, ABC has seen significant improvements to their customer experience for buyers, better use of time for their brokers who are no longer sending and chasing agreements to be signed and of course compliance management ensuring all required documents are completed on time and stored in the right place.  “We are pleased that Secured Signing Digital Signature platform is helping ABC business to focus on core activity and less on paperwork, said Mike Eyal the founder and Managing Director of Secured Signing. “Automating the signing process combined with Property Suite CRM is a great achievement of efficiency while moving to full trusted online process”.      About Secured Signing:   Secured Signing provides a one-stop digital signature service that delivers a full range of form completion and eSigning capabilities. Using advanced personalised X509 PKI Digital Signature technology it is more secure than a plain electronic signature. Secured Signing enables its users to use any device to capture their graphical signature, fill-in, sign, seal and verify documents anywhere, anytime. The solution streamlines business processes, cuts back on expenses, expedites delivery cycles, improves staff efficiency and enhances customer service in a green environment. To learn more about Secured Signing, visit www.securedsigning.com    About ABC Business Sales:   ABC Business Sales is New Zealand’s leading business sales company with agents right across New Zealand. To learn more about ABC Business Sales, visit www.abcbusiness.co.nz BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS 2018-12-03T08:06:18Z beca-targets-federal-mps-in-fresh-new-advocacy-campaign-for-business-events-1 Media release: 3 December 2018 BECA TARGETS FEDERAL MPS IN FRESH NEW ADVOCACY CAMPAIGN FOR BUSINESS EVENTS BECA urges government to provide assurity for policy and funding via six key pillars Members of the Business Events Council of Australia (BECA), launched a pre-election campaign at Parliament House in Canberra last week calling on Members of Parliament to unequivocally support policy and funding of the sector. A delegation of business events industry leaders met with 12 key MPs and their advisors, from all sides of politics, with a united message about the need for a strong policy for business events and additional funding through Tourism Australia. BECA has called on the Coalition, Labor and other parties to launch a policy for business events ahead of the May Federal election covering six key areas. Chairman of BECA, Matt Hingerty, said the mission to Canberra was a vital step in getting the business events sector’s power, scope and potential understood by our Parliamentarians and embedded in policy. “The industry delivered a strong and united message about the importance of the business events sector as a key driver of the Australian economy,” Mr. Hingerty said. “Our delegation was well received as we delivered clear evidence to substantiate the merits of backing business events in order to deliver real benefits to cities as well as regional Australia.” The BECA delegation comprising representatives of all its Member Associations advocated for government support to help reap the opportunities that the business events sector can offer Australia, including generating jobs for life, international trade and soft diplomacy, investment and both regional and national economic development. BECA called for a policy which would include the following six strategies: Extension of the successful Bid Fund Program (BFP), and partnership programs managed by Business Events Australia. BECA calls for increased BEA funding of $10M or $40M within four years. Funding for research; managed by the business events community and Tourism Research Australia in order to benchmark the industry, and quantify the sector’s size, impact and worth. A national infrastructure mapping study to identify the gaps and priorities for business events infrastructure in metro and regional areas. Support to work more closely with VET and higher education sector (namely TAFE) to design courses that match the industry’s needs now, and in the future. Temporary skilled labour visa reform to enable the industry to more easily respond to fluctuating demands with a more flexible temporary visa system. Growth Industries Business Events Team to link our outcomes with those associated with the Industry Growth Centre Initiatives. “While business events stimulate the visitor economy, their impact is more far-reaching than just tourism.” The business events sector stands on its own two feet as a major contributor to Australia’s GDP and provides significant commercial opportunities, jobs and contribution to our reputation as a progressive, innovative and successful nation with which to do business. BECA’s mission to Canberra was designed to carry a strong message that the business events sector must be supported in order to leverage the huge opportunities we can uniquely deliver for our economy and community. “Whilst Australia had a strong reputation hosting business events, our international competitiveness is being compromised by markets in Asia, and we need to act now to curb the impact,” said Mr. Hingerty. BECA visited the offices of the Hon. Mark Coulton MP, the Hon. Josh Wilson MP, the Hon. Craig Laundy MP, the Hon. Trent Zimmerman MP, Senator the Hon. Simon Birmingham, Senator the Hon. Tim Storer, Senator the Hon. Pauline Hanson, the Hon. Anthony Albanese MP, the Hon. Joel Fitzgibbon MP, Senator the Hon. Murray Watt, the Hon. Tanya Plibersek MP. BECA members who attended the government meetings with Matt Hingerty included: Joyce DiMascio, CEO of Exhibition and Event Association of Australasia (EEAA); Robyn Johnson, CEO, Meetings & Events Australia (MEA); Barry Neame for Professional Conference Organisers of Australia (PCOA); Andrew Heibl, CEO, Association of Australian Convention Bureaux (AACB); and Karen Bolinger for International Congress and Convention Association (ICCA). -ends- Notes to editors The Business Events Council of Australia (BECA) is the peak body for the business events sector and represents to government and relevant agencies, issues common to all segments of the industry. The members include: Association of Australian Convention Bureaux (AACB) Australian Convention Centres Group (ACCG) Exhibition and Event Association of Australasia (EEAA) International Convention and Congress Association (ICCA) - Australian Chapter Meetings and Events Australia (MEA) Professional Conference Organisers Association Inc (PCOA) www.businesseventscouncil.org.au To receive a copy of the BECA pre-election submission document, please contact: Felicity Zadro felicity@zadroagency.com.au Images: Karen Bolinger, Joyce DiMascio, Senator the Hon. Pauline Hanson, Andrew Hiebl Barry Neame, Joyce DiMascio, Trent Zimmerman MP, Andrew Hiebl Karen Bolinger, Andrew Hiebl, Robyn Johnson, Minister Simon Birmingham, Matt Hingerty, Joyce DiMascio, Barry Neame Barry Neame, Joyce DiMascio, Joel Fitzgibbon MP, Robyn Johnson, Andrew Hiebl For interviews or more information please contact: Felicity Zadro, Managing Director, Zadro | felicity@zadroagency.com.au | +61 2 9212 7867