The PRWIRE Press Releases https:// 2019-06-12T04:47:48Z Australian MyBudget Customer Service Hero Recognised Globally 2019-06-12T04:47:48Z australian-mybudget-customer-service-hero-recognised-globally Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, has awarded the prestigious grand prize of their dedicated global CX Hero program to an Australian customer service agent. In recognition and appreciation of the work customer service agents do, Genesys created CX Heroes, to celebrate true stories of customer service agents going above and beyond the call of duty. The program aims to create a movement to appreciate the unsung heroes who ensure their customers receive premium service. Award entries were received from around the globe, with Genesys applying stringent judging criteria to submissions. One of the core metrics judges considered was the applicant’s ability to deliver impactful customer service. Of the global finalists, Australian customer service representative, Nicole Martin from MyBudget, was awarded the title, CX Hero of the Year. Nicole was presented with her award on a global stage in front of nearly 2,500 customer experience leaders. Ms Martin earned the title for her commitment and dedication to her customers, as demonstrated by going above and beyond the call of duty during Christmas. On the last business day before Christmas, Ms Martin answered a frantic call from a customer trying to get gifts delivered in time for the holiday. She was able to improvise a solution and worked tirelessly across multiple stakeholder groups to save the customer’s family Christmas from being torn apart. "I am thrilled to be recognised as the CX Hero of the Year. I really enjoy helping people, and that gives me great job satisfaction” said Nicole Martin, Customer Service Representative, MyBudget. You can read the full story here. -ends- Image: From left to right: Nate Bennett (Senior Product Marketing Manager, Genesys); Rebecca Pulbrook (National Client Success Leader, MyBudet); Nicole Martin (Customer Service Representative, MyBudget) About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Australia and New Zealand Shine in Global Customer Innovation Awards 2019-06-12T01:43:56Z australia-and-new-zealand-shine-in-global-customer-innovation-awards Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centreer solutions, recognised leading Australian and New Zealand (ANZ) companies including Homecare Medical, Tokio Marine Australasia, MyBudget, O’Brien Glass, Teacher’s Mutual Bank and more during its 14th annual Customer Innovation Awards. Winners were announced on the opening day of Xperience 19, in Denver, Colorado. The Genesys Customer Innovation awards celebrate companies from around the world for using innovative approaches and technologies, such as the cloud and artificial intelligence, to drive business performance and deliver great customer experiences. The finalists were evaluated by a panel of judges, comprised of respected industry analysts from IDC, McGee-Smith Analytics and Ovum, as well as past Customer Innovation Award winners, including Bradesco, Harambee and QuinStreet. Organisations from ANZ were strongly represented, accounting for more than 25% of the global finalists. Top Australian and New Zealand honorees include: Homecare Medical — Winner of The CX Game Changer (Making a difference with CX technology) The New Zealand social enterprise achieved greater scalability by adding digital telehealth support channels, resulting in a 92% increase in annual interactions across voice, web chat, email, SMS and social media. Tokio Marine Management Australasia — Winner of The CX Team Player (Team productivity) The multinational insurer has improved agent schedule adherence by 30% by deploying workforce management since moving its contact centre to the cloud. MyBudget – Finalist of The CX Game Changer O’Brien Glass – Finalist in CX Visionary & CX Mover Teacher’s Mutual Bank – Finalist in CX Team Player Fair Work Ombudsman – Finalist in CX Visionary With submissions spanning the globe and tough international competition, the Australian and New Zealand companies were strongly represented, indicative of the high level of innovation and technology adoption in the region. Gwilym Funnel, Vice President of Sales and Managing Director for Genesys in Australia and New Zealand said, “Our Australian and New Zealand companies deserve to be applauded for their intelligent, targeted engagement strategies, and creative use of Genesys platforms. The adoption of advanced technology in this region has always been strong, and I’m thrilled to see this forward-thinking approach to the customer experience recognised globally.” “A highlight of each year is recognising our brilliant customers for their innovation and relentless focus on delivering the world’s best experiences,” said Merijn te Booij, Chief Marketing Officer, Genesys. “On behalf of everyone at Genesys, congratulations to all of the finalists and winners – and keep making every moment count.” Game Changing social enterprise making a difference with CX technology 2019-06-12T00:16:39Z game-changing-social-enterprise-making-a-difference-with-cx-technology Winners of the 14th annual Genesys Customer Innovation Awards were announced at Xperience19 in Denver, Colorado on Monday, with New Zealand based Homecare Medical acknowledged for their extraordinary community service, critical agility, and unique use of the Genesys Customer Experience platform. Honoured as the 2019 CX Game Changer (Making a difference with CX technology) Homecare Medical achieved greater population reach for its digitally delivered health and mental health services by adding digital telehealth support channels, resulting in a 92% increase in annual contacts across voice, web chat, email, SMS and social media. During the qualifying 2018 period, Homecare Medical: Had an average of 2,218 contacts a day from nearly 577,000 users Helped 26,847 people start their quit smoking journey Nurses provided health advice to 413,927 people Poisons Officers helped 22,553 people Mental health teams supported 69,431 people Emergency triage nurses aided 39,200 people - keeping hospitals and ambulances available for emergencies All while 74% of calls were answered in 20 seconds, 83% of calls in 60 seconds and 92% of calls within 3 minutes. As a social enterprise providing centralised, critical, time-sensitive and complex health services to members of the community, the panel of international judges of the Genesys Customer Innovation Awards were impressed with Homecare Medical’s bespoke use of the Genesys platform: seen in this unique, full channel and rapid growth formation for the first time in New Zealand. Andrew Slater, CEO, Homecare Medical and the driving force behind the rapid expansion, was onsite to receive the award. Leading a team of 30 who set up the integrated national telehealth service in just 15 weeks -which now has more than 400 staff based in four contact centres across the country - Mr Slater’s commitment to exceptional care never wavered. “Providing assistance to a diverse range of community sectors including at risk individuals, and running 30 digital help channels covering critical services such as general health mental heath, addictions, poisons, sexual trauma, crisis services, and after-hours GP support, means we need to connect to people when they are most in need of help or support, and however they need us. Genesys enables us to do to that,” said Mr Slater. The use of Genesys technology was highlighted with Homecare Medical’s remarkable response to the recent Christchurch terror attacks. Their unwavering commitment to Game Changing CX included delivering over 16,000 psychosocial sessions in the immediate aftermath of the devastating tragedy, truly representing an organisation making a difference with CX technology. -ENDS- Media Opportunities Limited interview opportunities are available with Andrew Slater, CEO, Homecare Medical. Andrew can provide powerful insight into how the Homecare Medial contact team were able to support the community after the tragic terror attack in Christchurch, their innovative use of the Genesys PureConnect platform, and providing agile, rapid deployment of integrated omnichannel telehealth solutions in New Zealand. Image: Andrew Slater, CEO, Homecare Ian McLean, NZ Country Manager, Genesys is also available for commentary Please contact Zadro for further information or to request an interview. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 New Zealand company recognised for changing the game, and changing lives 2019-06-11T03:26:05Z new-zealand-company-recognised-for-changing-the-game-and-changing-lives Winners of the 14th annual Genesys Customer Innovation Awards were announced at Xperience19 in Denver, Colorado last night, with New Zealand based Homecare Medical acknowledged for their extraordinary community service, critical agility, and unique use of the Genesys Customer Experience platform. Honoured as the 2019 CX Game Changer (Making a difference with CX technology) Homecare Medical achieved greater population reach for its digitally delivered health and mental health services by adding digital telehealth support channels, resulting in a 92% increase in annual contacts across voice, web chat, email, SMS and social media. During the qualifying 2018 period, Homecare Medical: Had an average of 2,218 contacts a day from nearly 577,000 users Helped 26,847 people start their quit smoking journey Nurses provided health advice to 413,927 people Poisons Officers helped 22,553 people Mental health teams supported 69,431 people Emergency triage nurses aided 39,200 people - keeping hospitals and ambulances available for emergencies All while 74% of calls were answered in 20 seconds, 83% of calls in 60 seconds and 92% of calls within 3 minutes. As a social enterprise providing centralised, critical, time-sensitive and complex health services to members of the community, the panel of international judges of the Genesys Customer Innovation Awards were impressed with Homecare Medical’s bespoke use of the Genesys platform: seen in this unique, full channel and rapid growth formation for the first time in New Zealand. Andrew Slater, CEO, Homecare Medical and the driving force behind the rapid expansion, was onsite to receive the award. Leading a team of 30 who set up the integrated national telehealth service in just 15 weeks -which now has more than 400 staff based in four contact centres across the country - Mr Slater’s commitment to exceptional care never wavered. “Providing assistance to a diverse range of community sectors including at risk individuals, and running 30 digital help channels covering critical services such as general health, mental health, addictions, poisons, sexual trauma, crisis services, and after-hours GP support, means we need to connect to people when they are most in need of help or support, and however they need us. Genesys enables us to do that,” said Mr Slater. The use of Genesys technology was highlighted with Homecare Medical’s remarkable response to the recent Christchurch terror attacks. Their unwavering commitment to Game Changing CX included delivering over 16,000 psychosocial sessions in the immediate aftermath of the devastating tragedy, truly representing an organisation making a difference with CX technology. -ENDS- Media Opportunities Limited interview opportunities are available with Andrew Slater, CEO, Homecare Medical. Andrew can provide powerful insight into how the Homecare Medial contact team were able to support the community after the tragic terror attack in Christchurch, their innovative use of the Genesys PureConnect platform, and providing agile, rapid deployment of integrated omnichannel telehealth solutions in New Zealand. Image: Andrew Slater, CEO, Homecare Ian McLean, NZ Country Manager, Genesys is also available for commentary Please contact Zadro for further information or to request an interview. About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. Media Contacts Australia Elizabeth Williams Group Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354 Julie Donovan Senior Account Manager ZADRO julie@zadroagency.com.au +61 2 9212 7867 +61 410 510 080 Can you retire on one investment property? 2019-06-06T00:40:15Z can-you-retire-on-one-investment-property Investing in real estate is a proven wealth creation strategy favoured by mum and dad investors across the country. But how many properties does the average Australian really need to own, in order to retire in financial comfort? We canvassed the experts and did the calculations to determine the possibility of retiring from the workforce with just one investment property to support you financially. What we discovered is that this could be entirely possible – and it’s not too difficult for the average Australian to achieve. “In general, people need around two-thirds of their pre-retirement income after they retire, to maintain the same standard of living they're used to. With an investment property that pays free and clear rental income of $600 or so per week, combined with a modest superannuation drawdown, this could be readily achieved,” says Sarah Megginson editor of Your Investment Property.  The feature story runs through a number of scenarios, calculated with various numbers of properties, varying property values, and different yields and returns, to help investors work out what they should aim for in their property portfolio, in order to comfortably retire. It also covers: ·        -  The four steps you must take to generate an income in retirement ·        -  How to set realistic expectations ·        -  Common property investing misconceptions  ·          -  How to earn passive income through property investing. “When you have a clear view of where you’re at and where you need to be by the time you hit retirement age, the next step is to figure out what you need to do to make that kind of income happen,” Megginson adds.  “Most property investors lack an overall strategy, which is why this issue, we also offer a step-by-step guide to help you create a clear and personalised strategy that will help you move towards your property goals.” Elsewhere in this issue of Your Investment Property, we investigate the potential profit upsides of allowing pets into your investment property, and profile an investor who has managed to build a profitable portfolio whilst also raising a family. The complete guide on how to retire comfortably with as little as one investment property is available in the new issue of Your Investment Property magazine, on sale from 6 June at leading newsagents and Coles supermarkets nationwide.  To arrange an interview with editor Sarah Megginson about this retirement guide or any other feature stories in this issue, please email karen.uytiepo@keymedia.com or call (07) 2102 1194 ext 734. -ENDS- Your Investment Property is the intelligent property owner’s choice when it comes to learning about Australia’s $6.9 trillion property market. Your Investment Property provides you with the most complete set of property data, independent commentary and thoroughly-researched articles about all aspects of investing in property in Australia and abroad. Every issue features in-depth analysis of the market trends that affect your investment. Practical tips and advice on how to manage and finance your investments are also featured regularly to help you make the best decisions. Your Investment Property carries the most comprehensive data section of any Australian property magazine, with extensive and exclusive data about every suburb in Australia to help you decide where to put your money. You also get independent expert advice on the best investment strategies for you as well as market analysis from Australia’s most trusted and experienced property experts. Plus, every month Your Investment Property carries exclusive information about Australia’s up-and-coming property hot spots; real-life success stories of ordinary, hardworking Australians who have achieved financial independence through property; and the latest and most practical legal, tax and financial advice to help you invest safely. Published by the international media group Key Media, the question isn’t whether you need Your Investment Property magazine – it’s whether you can risk investing in property without it! Mosaic Property projects among best-selling in Australia 2019-06-05T23:40:47Z mosaic-property-projects-among-best-selling-in-australia The $120m, 115-apartment Bela by Mosaic in Mermaid Beach ranked 5th in Australia, and 2nd for the Gold Coast region, recording 40 sales at an average price of $880,000. In Brisbane, the $34m, 56-apartment Sayre by Mosaic in Windsor was the highest selling project in the city, accounting for 20% of total sales in the region with an average sale price of $601,000 and ranked 7th in the country.  In both cases, it was owner-occupiers who dominated sales. Mosaic Founder and Managing Director Brook Monahan said while there is a continued appetite for lower maintenance apartment living in well-serviced locations, there is a clear, driving emphasis on quality and owner-occupier appeal. “The feedback we constantly receive from the market is that we are creating homes that people genuinely want to live in, whether you are an owner-occupier or renter, in blue-chip locations. This means exceptional architecture, larger floor plans, generous ceiling heights, having at least two bathrooms, premium quality appliances and finishes, and a heightened level of amenity within easy reach of shopping, dining and entertainment precincts.”  “We also manage and maintain our buildings for at least 25 years post-completion and buyers take great comfort in knowing it’s in our best interest to keep the property in excellent condition – essentially future-proofing their investment.” Mr Monahan added this approach is also resonating with investors who see it being key to strong value uplift. “There is no shortage of feedback from astute investors that owner-occupier designed product is delivering a stronger result in terms of appreciation and rental yields, which has also been evidenced by the performance of the 40+ projects we have already delivered since 2012 alone.” “We have several recent stand-out examples where buyers of Mosaic property in the Sunshine Coast and Brisbane have achieved  a 17% resale uplift in less than 12 months and a 50% resale uplift in 36 months, while a high number of our rental properties are commanding an average of $60 per week above market rents.” Urbis Director Paul Riga reiterated this sentiment, saying that was a distinct trend emerging away from traditional investor-led design. “We are seeing a noticeable shift where developers are putting more effort into their projects, and this is being reflected in the product being launched and subsequently in solid sales results.” “More expert consultants are being used and more time is being taken to ensure the product fits the buyer brief. Importantly, figuring out the end user and what they want is being referred to in this process more than it ever has.” Construction is due to commence on Bela and Sayre in the second half of 2019. Click to View Images 3 tips to have your building ready for an audit all year round 2019-06-04T23:13:06Z 3-tips-to-have-your-building-ready-for-audit-all-year-round The state governments of Victoria, New South Wales and Queensland are conducting audits of building safety, and Strata Managers are in for a tedious, time-consuming task if they don’t have their building’s books and records organised and easily accessible. 'There are several benefits in using a secure, cloud-based platform to store building records, for exactly this reason,” says Julie Grove, founder of StrataVault' When the time for auditing comes around, managers are going through stockpiles of documents to collate the relevant information. By creating a more efficient and streamlined process for recording data, and having the peace of mind that the information is stored safely, will enable managers to be prepared for an audit all year round."  Here are 3 ways to prepare your building so it’s ready for an audit all year round:  Use one secure cloud-based platform where you store all your information The everyday potential to misplace that critical email or document at the worst possible moment is heightened when there are multiple ways and places documents are saved.  By making an overall business discussion to store all of your information on one secure platform, you instantly create transparency, accessibility and improve your efficiencies.  When choosing a platform, ensure you check how secure it is, meaning what protective measures or software are installed to protect your building's assets and ask if the platform is designed for corporate or personal use. This can be a critical consideration, as many of the mainstream cloud-based platforms are made for personal use with the end goal being user experience, not security.  StrataVault, is a cloud-based platform designed by Strata Managers for Strata Managers, using Amazon cloud and has twice daily security checks and monitored 24/7.   Use a cloud-based platform that enables you to provide information seamlessly to stakeholders  The platform you decide to use should have the ability for a Strata Manager to provide their auditor or any stakeholder access to the documentation they need to review with ease, whether it’s via sharing, email or via a link.  StrataVault provides this option in a secure way. Strata Managers have the authority to tailor viewing permissions and access to a vault, with just a click. Permissible access to documentation means as a manager you can grant transparent visibility of relevant information to auditors and other relevant service providers, for a set period of time. A link via email is received by the auditor/stakeholder to enter the vault and access the information at their fingertips. Time spent on the exchange of physical documents between manager and stakeholder is eliminated.    Implement one filing software & process across the whole business If your filing system consists of a bunch of paperwork stuffed away in a box because you "might need it someday", specific documents are not going to be easily accessible to provide to your auditors or lots and lots of minute books. Create one online filing process on the platform you can implement in the earlier stages of new management and requires just an email from a developer at handover. A structured platform guarantees consistency and no loss of your client's important information.  'No longer will time be spent rummaging through emails, online portals or physical documents that may be kept at multiple sites; as it will now be available at one’s fingertips no matter where they are.’ Julie states.  When using an online platform such as StrataVault, there is a drag and drop option to upload documents, all documents are organised and filed with tags for each aspect of the building. Strata industry-specific tags and terminology ensure everyone is on the same page whilst email correspondence, tasks, discussions, and events can also be tracked and filed in the Vault.  'I use StrataVault on a daily basis,' says an early adopter Strata Manager from NSW. 'It’s part of my normal routine; it’s like second nature to me now The highlight for me is the virtual filing instead of paper filing and secondly, the email function has made it easier for us to give Owners and stakeholders more access; so yes definitely we’re better managers overall using StrataVault.’   RENT360 LAUNCHES RAINMAKER: AUSTRALIA’S FIRST REPUTATION MANAGEMENT PLATFORM FOR REAL ESTATE AGENCIES 2019-05-29T07:08:58Z rent360-launches-rainmaker-australia-s-first-reputation-management-platform-for-real-estate-agencies SYDNEY, AUSTRALIA - 29 May 2019: Rent360, one of Australia’s leading proptech companies, today announced the launch of Rainmaker (www.rainmakerpro.com.au), a next-generation customer feedback and reputation management platform built specifically for the Australian real estate industry. The new platform helps agencies build a positive online presence to generate more seller and landlord enquiries and convert active leads. Rainmaker is a cloud-based platform that allows traditional and property management agencies to send out agency branded customer feedback surveys and review requests by email and SMS at critical moments, like after placing a new tenant or on settlement of a property. Based on their responses, the platform encourages “positive” customers to provide reviews on independent and industry review sites handpicked by the agency. Customers that are categorised as “negative” are directed to a dedicated form to air grievances, allowing the agency to solve problems before they escalate. The platform scans the agency’s profile on in its chosen review sites, alerting agents and property managers when a new review is published, after which they can reply directly. Selected reviews can be showcased on an agency’s website and shared across its social medial channels, boosting the agency’s Google search rankings. “Over the past 3 years, we’ve generated thousands of leads for real estate agencies. In this time, we've learned that without review volume and a high rating, it is very difficult for an agency to grow their sales listings and rent roll. Still, most agency owners have very little transparency, understanding and control over how their agency's brand is being perceived online.” Founder and CEO, Jared Keen said. Keen continues “Research shows that 85% of consumers trust independent online reviews as much as a personal recommendation. So, it’s no surprise that landlords, sellers and buyers actively consider the reputation of real estate professionals when looking for support to manage, sell or buy a property.” “Agencies that take a proactive approach to reputation management can gain a competitive advantage by collecting even a small number of 4-Star and 5-Star reviews.” Sydney agency owner, Corinne Mansour who has been trialling Rainmaker over the last few weeks said “I’ve been really impressed with the simplicity and effectiveness of the platform to collect feedback and generate reviews. So far, 55% of our clients have provided feedback and 30% have posted a review which is a lot higher than I expected.”   Agencies are given a 14-day free trial and then a choice of three low-cost subscription plans based on usage capacity. Subscription plans range from between $45 to $95 per agency per month. Keen concludes that “In today's online economy it's essential for agencies and agents to implement social proof throughout their marketing strategy, in order to show and grow brand trust.” Rent360 plans to rollout Rainmaker nationally over the next few weeks. About Rent360 Rent360 is a marketing technology company focussed on helping residential real estate and property management agencies grow their business. Its flagship site, rent360.com.au, is an online marketplace for connecting property investors directly to a network of experienced, local and independent property managers. It also operates Rainmaker, a next-generation customer feedback and reputation management platform that helps agencies build a positive online presence to generate more seller and landlord enquiries and covert active leads. To see the Rainmaker platform in action, book a demo at https://rainmakerpro.com.au/book-a-demo/. To learn more, go to https://rainmakerpro.com.au/ or call 1300 800 360. Ends Don’t let marketing stop when the property is sold 2019-05-20T23:03:34Z dont-let-marketing-stop-when-the-property-is-sold In a world first, JustClickVideos has taken the Australian real estate industry by storm clocking over 1,000 videos made within only one month since launch. The innovative service, helping sales agents and property managers create professional property videos in just one click, has now launched a new template for Sold Properties set to take your property marketing campaigns to the next level. After all, marketing your brand and proven results should be amplified following a great sale. Co-Director of JustClickVideos, Miguel Donnenfeld says, “Along with the new sold template, we have also implemented intelligent automatic recognition software which automatically selects whether the property listing web address (URL) is for sale, lease or sold. The platform then creates the tailored video accordingly with the correct template. We want to make the service as simple, streamlined and time-saving as possible for agents.” Launching their first video template designed specifically for Sold Properties, the JustClickVideos platform now allows agents to capitalise on great sale results and showcase them in the most engaging format for social sharing and EDMs – video. Damian Blumenkranc, Co-Director of JustClickVideos says, “After a successful launch, new innovative features and many more to come, we are excited to continue growing and developing the platform. We have had some great feedback following the launch in April from real estate agents and property managers across Australia.” JustClickVideos are completely customisable for your brand, allowing agents to ensure the colour scheme, logo and music fit the branding of an agency. How it works: 1. Property Information (comes automatically from your listing): Copy and paste your sold property listing web address from realestate.com.au or domain.com.au. 2. Video Creation (it is automatic): In 5-10 minutes you will receive an email with a link to download your real estate video.
 3. Use it everywhere: Upload your new property video and spread the word - Use it on Facebook, Twitter, YouTube, Listings, Instagram and more. Create your first video now from your desktop browser or via your mobile on-the-go: www.justclickvideos.com About Just Click Videos: Backed and powered by Attento, the pioneers in personalised and interactive videos in Australia, the Attento platform is currently trusted by tier-one banks, superannuation funds, universities, insurance and finance companies around the globe. Using computer intelligence and all the experience from producing tens of millions of personalised and interactive videos, JustClickVideos comes to revolutionise the way property videos are created and bring you a robust, simple, affordable, and beautiful property video creation platform that will solve all your real estate video needs into the future - from your desk, in just one click. Australia’s longest-standing architecture, building and design magazine announces name change 2019-05-20T12:29:03Z australia-s-longest-standing-architecture-building-and-design-magazine-announces-name-change Indesign Media, Australia’s largest Architecture and Design media network, today announced a name change and rebranding of its quarterly commercial magazine Infolink | Building Product News to Architecture & Design magazine. According to Editor of Architecture & Design Branko Miletic, the name Architecture & Design is already familiar to its readers since the online division integrated the name change across its website architectureanddesign.com.au and its daily e-newsletters, more than a decade ago.   This latest transition Miletic says, came after a shift in editorial direction to extend content beyond the core focus of Product, to include Projects and People. “The decision to publish content beyond just Products and Projects was somewhat organic since we’d recently launched our Talking Architecture Podcast series, in which we interview key figures, discussing projects, trends and challenges all across the A&D space.” “The legacy brand name Infolink | Building Product News has, over time become less relevant to our readers and also inconsistent with the content we believe our readers want to consume,” says Miletic. As Australia’s longest running and largest circulating ABC trade magazine, the over-23,000 Architecture & Design magazine subscribers will receive the new-look magazine as of this week. In addition to the name change and a more coffee-table style look and feel, readers can expect other, more robust content changes including: ·         A sharp re-focus on People, Projects and Products. ·         Bespoke editorial concepts to encourage thought leadership and industry discussion ·         A regular Sustainability Awards feature to promote Australia’s longest running and most prestigious sustainability design program ·         A platform for Architecture students to be able to show off their section drawing skills ·         A striking redesign from cover to cover “I think our readers will really warm to the new look and feel of this magazine,” says Miletic. About Architecture and Design Architecture and Design is Australia’s largest commercial architecture, building, construction and design media network providing expert commentary and news updates on people, projects and product though daily e-newsletters, quarterly magazine and website architectureanddesign.com.au. Published by Indesign Media, ArchitectureAndDesign.com.au holds the industry’s highest ranking for monthly unique visitors, and Architecture and Design is the longest running and largest circulating AEC trade magazine within Australia’s professional architecture, building and design space. Synology Host Solutions Exhibition alongside Computex, 2019 2019-05-08T22:30:00Z synology-host-solutions-exhibition-alongside-computex-2019 Data lies at the core of every industry transformation. Synology provides a wide array of solutions to ensure business continuity. Join us to explore the data life cycle and discover infinite possibilities of file access, storage, and backup. Synology will be hosting its own Solution Exhibition alongside Computex 2019 and you're invited! Join Synology at their new HQ in Taiwan! Date: 29th May 2019 - 31st May 2019 Time: 10am - 6pm Venue: Synology HQ - TPKA in Taipei Far Eastern Telecom Park (1F, No.1, Yuandong Rd., Banqiao Dist., New Taipei City 220) 8-minute walk from the Far Eastern Hospital MRT station (Exit 3) For more information: https://event.synology.com/en-global/solutionexhibition_2019 If of interest and for RSVP, please contact: Shazana Roseli at shazana.roseli@taurusmarketing.com.au, John Wanna at john.wanna@taurusmarketing.com.au or Stacey Toskas at stacey.toskas@taurusmarketing.com.au +61 029415 4528 Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO 2019-05-07T00:29:59Z genesys-taps-former-cisco-microsoft-and-skype-exec-tony-bates-as-ceo Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact centre solutions, today announced Tony Bates as its new Chief Executive Officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as Chairman of the company. “In my 12 years as CEO, I’ve had the privilege of working with the best team in the industry. We have repeatedly disrupted the market, most recently with our cloud and artificial intelligence (AI) innovations, and ended 2018 with $1.5 billion in revenue – our best year yet,” Segre said. “I couldn’t be more thrilled to step into a new role as chairman at this high point in the company’s history and welcome our new CEO, Tony Bates, at a time when there’s so much opportunity for Genesys.” Bates has decades of experience and success steering business-to-business and business-to-consumer companies through industry transitions and rapid scaling. This includes leading Cisco’s Service Provider business and growing its Enterprise and Commercial division to more than $20 billion in annual revenue. As CEO of Skype, Bates expanded the business to over 170 million connected users. Once Skype was acquired by Microsoft, Bates became President responsible for unified communications before serving as Executive Vice President of business development and developers. In addition to his role at Genesys, Bates will continue his appointments on the board of directors at both VMWare and eBay. The company also announced today that President Tom Eggemeier will transition into a new role as a partner at one of the company’s private equity investors, Permira. Presently, the Permira Funds and Hellman & Friedman own a combined majority stake in Genesys. “The opportunity to lead Genesys at this pivotal moment is truly an honour,” said Bates. “With its next-generation cloud business growing 85% year over year and rapid injection of AI throughout its customer experience platform, Paul and Tom have done an incredible job building Genesys into a market leader with a remarkable customer base. Especially noteworthy is its PureCloud offer, which is one of the fastest growing SaaS businesses ever, on par with high-growth companies like Zoom [1]. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalise on it.” Brian Ruder, partner and co-head of Permira’s technology team commented, “With Tony at the helm, Genesys is poised to continue achieving record revenue, profitability, customer success and business impact in the market, building on the incredible foundation Paul and Tom established for the company. We are thrilled to keep working with Paul as chairman of Genesys, and to welcome Tom to Permira, where he will continue to help the Genesys team drive growth and bring his talents to our entire technology portfolio as well.” Tarim Wasim, partner at Hellman & Friedman said, “Tony brings years of proven success leading technology businesses as they navigate change and drive rapid growth. We welcome his energy, direction and leadership as Genesys builds on its recent momentum. We would also like to thank Paul and Tom for their stewardship, deep engagement and strong initiative in propelling Genesys forward as the undisputed leader in the customer experience market.” [1] Source: Based on publicly available financials from SEC filings (with exception of Genesys PureCloud) Zoom: Total revenue from FYE Jan 2017 to FYE Jan 2019 Genesys PureCloud: PureCloud revenue from FYE Dec 2017 to FYE Dec 2019 (budgeted) New Zealanders would happily catch a driverless car home from the pub, but wouldn’t splash as much cash to buy one 2019-05-06T22:22:06Z new-zealanders-would-happily-catch-a-driverless-car-home-from-the-pub-but-wouldn-t-splash-as-much-cash-to-buy-one New Zealanders would happily catch a driverless ride home after a big night out but are slightly more tight-fisted than their Australian counterparts when it comes to how much they would spend on buying their own. The latest survey commissioned by leading industry group – the Australia and New Zealand Driverless Vehicle Initiative - is arguably the most comprehensive of its type ever undertaken in New Zealand, with the results to be showcased tomorrow on the second day of the T-Tech19 conference in Christchurch. Ms Rita Excell, ADVI Executive Director says it is more important than ever to keep a pulse-check on community views and expectations of driverless vehicles because the industry is on the commercialisation cusp, and NZ has opportunity to grab its share of the estimated $7 trillion to be created in the global economy and to prevent road deaths and injuries. “Nearly 400 lives were lost on New Zealand roads in 2018, making it the country's worst annual road toll in a decade – so it is great to learn that New Zealanders are more open to accepting driverless technology as part of their daily lives than Australians and are less concerned about having their vehicle connected to and communicating automatically with other vehicles and road infrastructure (5.7% more Australians),” she said. “Different car ownership models and greater connectivity with the network means less congestion – which is sure to be great news for the Aucklanders who were identified in the 2018 AA Congestion Report as wasting an average 78.6 hours sitting in motorway traffic each year. In Auckland alone congestion is estimated to cost the city around $2 billion in lost productivity each year.” One area where New Zealanders did fall below par to Australians was whether they would be willing to pay more for the privilege, with Australians showing a greater median amount extra ($AUD 5,000 extra) for a fully-automated vehicle than their current car compared to New Zealand respondents ($AUD 4650 extra). New Zealanders emerged as more prepared to use driverless public transport or ride sharing if it helped to reduce congestion (7.1% more respondents from New Zealand). More said they would use a driverless vehicle when physically or mentally unable to drive manually (10.3% more New Zealanders), after consuming alcohol, drugs or taking medication (9.1% more new Zealanders) and (c) when they are tired or fatigued (6.2% more New Zealanders). The Gen-Y’s came into a league of their own, with younger respondents saying they were more likely to do personal grooming (such as apply make-up), eat or drink, work or be on their mobile phone or iPad when travelling in a driverless vehicle. Overall, however, most people said that while they were happy to look out the window and chat with others, going to sleep wasn’t a popular option. “Most New Zealanders have now heard about driverless vehicles, but a lack of direct experience saw high levels of concern on people’s legal and financial responsibility if a vehicle has a crash when in full driverless mode. Most respondents are comfortable with a driverless vehicle doing most normal driving functions, but flagged concern about letting the technology change lanes or follow too closely to the vehicle in front,” Ms Excell said. “People understand the very significant congestion, health and safety benefits on offer, but also recognise that the technology could provide greater mobility for people with driving impairments or restrictions, reduced insurance premiums and less overall repair costs,” she said. The ADVI-commissioned survey – which involved 5,102 Australians and 1,049 New Zealander answering 93-questions – provides an intriguing insight into the trust levels of driverless vehicle technology, what people would be prepared to pay to own one and what types of activities they are most likely to do when travelling. T-Tech19, presented by Intelligent Transport Systems New Zealand, is being held in Christchurch for the first time as home to some of New Zealand's most innovative transport solutions. T-Tech aims to inform on the future of transport and mobility, debating the value and applicability of solutions. The 2-day event is an opportunity for delegates to learn more about government policy, major projects and initiatives, and provides industry and academia with crucial insight into how New Zealand is approaching transport now and towards 2050. An overview of T-Tech19 keynote speakers, including Rita Excell can be found at the T-Tech19 website. Media are to note that the dedicated hashtag #ttech19 can be used for social media activity. ### About the Australia and New Zealand Driverless Vehicle Initiative (ADVI) ADVI is the peak body that spans the wide ecosystem of driverless vehicles in Australia and New Zealand. With a membership of more than 120 leading organisations across a wide range of sectors, ADVI offers a unique opportunity for partners to collaborate with Governments, Industry and researchers, to position Australia and New Zealand amongst the world leaders in the development and deployment of driverless technology. ADVI’s education, advocacy and demonstration efforts help to inform and raise awareness, encourage community acceptance, and ensure understanding of the economic, environmental and lifestyle benefits of driverless vehicles. The Association Specialists Expand into Vibrant Melbourne 2019-05-06T03:23:13Z the-association-specialists-expand-into-vibrant-melbourne The Association Specialists (TAS) are fast becoming Australia’s leading provider of association management services, having secured two Melbourne based businesses, expanding their footprint and strengthening their expert team locally. Earlier this year, The Association Specialists acquired the client base of Professional Association Management Specialists (PAMS) and from 1 May 2019, CLEMS Association and Event Management is under The Association Specialists’ brand. These two Melbourne businesses will be brought together under one roof at the current CLEMS office. Sue Gillard, the previous owner of CLEMS will manage this operation, looking after a diverse client portfolio of associations and accompanying events. ‘The immediate scale we have now, coupled with The Association Specialists’ support from Sydney means we can offer the highest level of association management and event management services in Melbourne,’ said Ms Gillard. Francis Child, Managing Director at The Association Specialists, is delighted to have developed a strong presence in Melbourne and one which has been built from two organisations with fantastic reputations. ‘We look forward to building a highly successful business under Sue, using the reputations of CLEMS and PAMS coupled with the expertise of The Associations Specialists,’ said Mr Child. The new office in Melbourne will give The Association Specialists the infrastructure and expertise to continue leading association management services in Australia. Kicking off the new union, The Association Specialists will host their Strategic Board Series on 21, May in Melbourne – an event for industry professionals to share and learn from thought leaders in the Association and Not-For-Profit sectors. For more about The Association Specialists, visit: theassociationspecialists.com.au -ENDS- For media enquiries, please contact: Debbie Bradley, Group Account Director, Zadro | debbie@zadroagency.com.au +61 2 9212 7867 | +61 429 761 189 About The Association Specialists The Association Specialists (TAS) have been adding value to Associations Societies and Community Groups for over three decades. They provide a broad range of specialist services to their clients, ranging from coordinating major conferences and management of member activities, through to specialised sales, marketing and accountancy services. Holding 200+ events per year and over 20 large scale conferences per year highlighting their outstanding capacity. Over 75 Associations and other clients trust The Associations Specialists to skilfully manage their associations and events. TAS are committed to being industry leaders by growing their infrastructure and resources to deliver the highest quality results. Visit The Association Specialists or connect on Twitter | LinkedIn New Media App Launches To Kill Off The Press Release 2019-04-30T04:15:39Z new-media-app-launches-to-kill-off-the-press-release A new technology platform has launches tomorrow made just for you. This tech platform called Story Match® will change the way that you receive your story pitches. No more emails, no more press releases and no more hassling PRs (I promise not to be one of those…) First, watch this! In 1.5 minutes it will explain it all to you… Story Match® is a two sided market place App and Desktop platform that allows brands to pitch story ideas to journalists, at the same time allowing journalists to select only what topics of stories they want to receive. Journalists, like you, set up their profile using 6 simple steps. You can select from up to 50 industry tags (food, finance, lifestyle, tech, etc etc) and can localise by State and Territories. If there’s a match on industry tags then you see the pitch. Using swiping technology you can scroll through stories, swipe left if you don’t like the story or right if you do. If you swipe right, it will open an immediate and private chat between you and the person who posted the pitch. The best bit…. The pitches have limitations – so brands can only upload selected images, a headline and up to 500 characters to bring their pitch to life. They then select which industry tag their story is relevant to, and localise it. So now you don’t need to read any more press releases or receive any more pitches that you’re not interested in. Story Match® was developed to improve efficiencies in the media industry, and allow all brands, no matter how big or small the opportunity to get their brand noticed. The tech platform has been developed by Founder and Director of Polkadot Communications Dionne Taylor – who has worked both as a journalist and a PR for the last 15 years. Dionne is available for an interview to chat about this new and exciting platform, built just for YOU! If interested in speaking with Dionne, please get in touch.