The PRWIRE Press Releases https:// 2018-08-02T21:14:50Z CRM Online Australia Wins Two Prestigious Innovation Awards for its Fieldmagic Service Solution. 2018-08-02T21:14:50Z crm-online-australia-wins-two-prestigious-innovation-awards-for-it-s-fieldmagic-service-solution August 3, 2018 - Today, CRM Online Australia Pty Ltd, a full-service Customer Relationship Management consultancy, has been recognised as an ABA100 Winner in The Australian Business Awards 2018 for Service Innovation and CRM Innovation. Now in their thirteenth year, The Australian Business Awards program provides notable opportunities for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and honoured for their achievements both nationally and internationally. The national winners are benchmarked in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally. Glenn Richmond, CEO of CRM Online says the award recognises CRM Online’s achievements in the research and development of CRM Online’s Fieldmagic platform. “We'd like to express our thanks to The Australian Business Awards for this recognition, as well as to our team as we continue to expand our field service offering in the Australian and overseas market. Our team continue to release exciting innovations on our platform as we expand our offering to support SME, mid-market and enterprise customers. We’re thrilled to be playing a part in improving operations, and working to see our customers succeed.” About Fieldmagic Fieldmagic is the first Australian developed end-to-end solution for Field Service businesses that is built on top of a leading CRM system, providing unrivalled flexibility and a strong focus on operational efficiency and customer service. Fieldmagic aims to eliminate paper-based processes and reduce overheads. The platform includes a quoting engine designed specifically for Field Services, a job scheduling calendar, an intuitive mobile technician app with GPS tracking, mobile time and materials tracking, and mobile electronic signing. The platform also supports integration with major Australian accounting systems, and more importantly, has configurable compliance and safety checklists built specifically for field services from the ground up. The platform today is used across a number of mid-sized field service businesses across Australia, and has growing adoption now in the USA. “With technology rapidly evolving, it is essential that organisations remain ahead of the curve by continuously exploring and embracing new technologies and investing in the education, training and development of their workforce in order remain competitive,” Australian Business Awards, Program Director, Tara Johnston said. “High performing organisations that have adopted an innovation culture to achieve optimal levels of productivity and performance have been recognised in this year’s ABA100,” Ms Johnston added. Each year the ABA100 Winners are recognised for their commitment to business and product innovation and for their achievements in transforming business practices and end-user experiences. Organisational participation includes private companies, publicly listed companies, multinational subsidiaries, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia. The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world-class performance standards. The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations. Organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement are recognised via a set of established business and product award categories. The process culminates in the selection of organisations which implement world-class business initiatives, projects, products and services. The award recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated. For more information on The Australian Business Awards and the 2018 ABA100 Winners go to Australian Software Company Boosts Efficiency in Field Services Organisations 2017-02-01T05:01:00Z australian-software-company-boosts-efficiency-in-field-services-organisations February 1, 2017 - Today, CRM Online Australia Pty Ltd, a full-service Customer Relationship Management consultancy, announced the release of the Fieldmagic software platform for field services organisations. Fieldmagic has been developed with the Fire Services, Electrical, HVAC and Maintenance Industries in mind, combining Customer Relationship Management, streamlined Job Management and scheduling tools, with an Offline Mobile App solution for service technicians.   Driving operational efficiency: Long-term benefits for industry The field services industry is one in which service, compliance and safety sit first and foremost at the head of the table. The industry historically has faced significant overheads to meet their safety and compliance obligations, mostly due to paper-based processes. Fieldmagic aims to significantly improve a range of operational efficiencies by eliminating paper-based job processes and reducing overheads. The platform includes quoting, job scheduling, time and materials tracking and billing, and more importantly, compliance and safety checklists built specifically for field services. As a result, long-term benefits are expected to see improved scalability and significant cost savings within the industry. Having implemented solutions for a number of field services industries, it was clear that there was a tangible gap in the market when it came to a complete solution that provided the flexibility needed with the optimised field workflows that these industries need to run efficiently. CRM Online CEO Glenn Richmond commented on where Fieldmagic sits in the market, and the unique value presented to industry.   “Fieldmagic is unique in that it combines a highly optimised workflow for field services with a simple yet powerful mobile technician app, all with the flexibility of a leading CRM platform. As it stands today, customers have had to choose between the flexibility of a CRM for field service while having to spend big dollars on configuration, or potentially limiting their flexibility by choosing an industry specific solution. Fieldmagic is the most complete end to end platform that combines both flexibility and industry specific workflows. We’re thrilled to be playing a part in improving operations, and working to see our customers succeed. ” To learn more about Fieldmagic or get in touch, please visit About CRM Online CRM Online is a full-service Customer Relationship Management consultancy providing expertise in CRM, Document Automation and eSigning, Enterprise Integration, Mobile App Design, and Marketing Automation. CRM Online implements two of the leading CRM platforms in the market today, Salesforce and SugarCRM. CRM Online Releases Intellidocs Version 2 2015-11-11T07:36:43Z crm-online-releases-intellidocs-version-2 It is with great excitement that CRM Online announces the release of Intellidocs Version 2 - an even more comprehensive way to make your contract management painless.  Intellidocs is a platform that CRM Online has developed internally that aims to address one of the most commonly asked questions by clients: How can we create standard documents, contracts and proposals while leveraging our CRM data? Intellidocs allows users to generate contracts, quotes and letters with a single click in their CRM system by automatically pulling the data from your system and compiling it into a document which is ready to be sent and signed on a smart phone or tablet. This is then captured back into your CRM in real time so you always know where your important documents are being stored. Not only does this save time, but it also increases compliance of your documents by reducing human error!     The new version of Intellidocs has a number of added benefits:  Australian-based rendering engine means that the platform is viable for banking & financial institutions; Electronic signing support for all major signing platforms (Echosign, Hellosign & Docusign); A cleaner user interface that shows clear document history and key events; Support for merging documents from ANY module, including custom objects; Mass generation engine for documents; No up front licensing fee for implementation - pricing is now per use based. For more information on Intellidocs, visit the Intellidocs Website or call CRM Online on 08 6166 8600. CRM Online Announces Partnership with TrustSphere 2015-10-21T05:02:25Z crm-online-announces-partnership-with-trustsphere Perth, Australia, 21st October 2015 CRM Online Australia announces a new partnership with TrustSphere to provide its SugarCRM and clients access to high quality relationship analytics. TrustSphere insights will help their clients sell smarter, evaluate risk and maximise talent. CRM Online & TrustSphere Partnership “We are pleased to be partnering with CRM Online to bring our Relationship Analytics capabilities to SugarCRM as well as customers. The expertise of the team at CRM Online will enable their customers to leverage fully their own organisation’s relationship networks. Many of these connections and contacts currently lie ‘hidden’ within their email and telephone systems. Working with CRM Online we enable clients to derive unique insights and deliver these insights directly into their CRM systems.” – Mark Padginton (Business Development Director, TrustSphere) “We are excited about the opportunities and insights that TrustSphere will create for our clients as transparency for managers becomes increasingly important to understanding the level of relationships present between your client and employee interactions.” – Glenn Richmond (CEO, CRM Online Australia Pty Ltd) About CRM Online CRM Online leverages its 10 years of experience in the CRM industry to provide business process improvements for its clients. The Platinum SugarCRM and Registered Salesforce Partner works to implement and integrate CRMs with various other third party platforms to achieve enhanced end-to-end business solutions for its clients. CRM Online prides itself on its capability to use cloud technology to focus and create streamlined CRM and business automation platforms. CRM Online has been awarded SugarCRM most Accelerated Growth for Australia & New Zealand (2014) and the SugarCRM Regional Leader in APAC (2013). About TrustSphere TrustSphere is the recognised market leader in Relationship Analytics, having pioneered a next-generation approach to analysing both internal and external communication flows across an organisation, and then synthesising these to provide actionable insights. Clients who implement TrustSphere improve visibility and collaboration amongst customer and account teams. Improved collaboration leads to an increase in performance and productivity across multiple lines of business. Insights gained by using relationship analytics within CRM systems have a direct impact on both customer experience and business performance. TrustSphere’s Awards & Industry Affiliations • 2015 SugarCon Winner of ‘Rookie ISV of the Year’ and ‘Best in Class’;• Recipient of Silver SITF Award for ‘Promising Tech Company’ in 2014;• Partners and integrates seamlessly with both Salesforce and SugarCRM;• Recognised market leader in Relationship Analytics. CRM Online Australia Releases IntelliChat for SugarCRM 2015-09-14T04:11:08Z crm-online-releases-intellichat Perth, Australia – 14 September 2015-- CRM Online is a certified Salesforce & SugarCRM Partner that leverages its 10 years of experience in the CRM industry to provide business process improvements for its clients. CRM Online’s commitment to providing end-to-end-business solutions is aided by its partnerships with many third-party best-of-breed platforms, aimed to provide maximum ROI for clients. In addition to CRM implementations and third-party partnerships, CRM Online also endeavours to create and build it's own innovations with the aim of improving the basic features of both CRM systems.  To add to our current list of products, CRM Online would like to introduce the latest of our innovations: IntelliChat, a revolutionary collaboration tool for SugarCRM. Aimed to increase collaboration within the workplace, IntelliChat provides staff members with the ability to discuss cases and clients with their colleagues whilst on-the-go.  IntelliChat provides a number of key business advantages: • Collaborate effortlessly with Desktop and Mobile Chat across your team;• Removes the tedious process of email archiving. Comments are time stamped, colour coded and logged in the CRM;• Receive both email and in-app mobile notifications on new updates, ensuring you are always kept up-to-date;• Use the platform for general forum discussions internally;• Drag and drop files, documents and images for easy sharing with colleagues.   IntelliChat joins a number of other innovations from CRM Online: • IntelliDocs: Generate and send documents, contracts and quotes from within your CRM system;• IntelliSync: The most advanced Google Apps connector for SugarCRM, IntelliSync allows you to integrate Google Apps into your CRM;• AccountingConnect: The Cloud Accounting Connector for SugarCRM combines the leading SugarCRM platform with Xero, Saasu and MYOB Cloud;• IntelliCheck: Check all of your contact data against Australian ABN and Yellow Pages registries to ensure you have the correct details.