The PRWIRE Press Releases https:// 2017-08-15T06:41:25Z BMC a Leader in Gartner Magic Quadrant for ITSM for 4th Consecutive Year 2017-08-15T06:41:25Z bmc-a-leader-in-gartner-magic-quadrant-for-itsm-for-4th-consecutive-year On Thursday, August 10, Gartner released its 2017 “Magic Quadrant for IT Service Management Tools” report which positioned BMC as a Leader for the fourth consecutive year. THE FULL REPORT IS AVAILABLE HERE: http://www.bmc.com/forms/gartner-magic-quadrant-2017.html?cid=pr-DSM_SGC_All_FC_PR_Gartner_Magic_Quadrant_2017_Analyst_Report-KE-03-f-08142017&cc=pr&elqcid=3889&sfcid=7011O0000027uK3 Gartner also released its 2017 “Critical Capabilities for IT Service Management Tools” report. BMC’s Remedy Service Management Suite v9.1.02 received the highest product scores in 8 of the 11 Critical Capabilities and 4 of the 5 use cases for ITSM Tools, including: CRITICAL CAPABILITIES: -          Incident and Problem Management (4.5 out of 5.0) -          User Experience and Flexibility (4.3 out of 5.0) -          Data Source/ITOM Tool Integration (4.2 out of 5.0) -          IT Knowledge Management (4.1 out of 5.0) -          Configuration Management (3.7 out of 5.0) -          Collaboration (3.7 out of 5.0) -          Self-Service Request Fulfillment (3.7 out of 5.0) -          Reporting and SLA Management (3.4 out of 5.0) USE CASES: -          Advanced Digital Workplace ITSM (3.95 out of 5.0) -          Basic Digital Workplace ITSM (3.85 out of 5.0) -          High Maturity I&O (3.83 out of 5.0) -          Intermediate-Maturity I&O (3.5 out of 5.0) “Once again we are proud to have our vision for IT Service Management recognised by Gartner in the Leaders quadrant for the fourth consecutive year,” said Nayaki Nayyar, President, Digital Service Management at BMC. “As IT turns its focus to emerging trends such as multi-cloud management, cognitive automation and digital workplace, our current and future vision for service management will enable our customers to support the digital enterprise with mature and evolving capabilities available both on-premises and as a service."   Monash University Transforms Staff and Student Technology Experience with BMC Digital Workplace 2017-05-05T00:52:56Z monash-university-transforms-staff-and-student-technology-experience-with-bmc-digital-workplace Ranked in the top one per cent of the world’s universities, Monash University has selected the BMC Digital Workplace solution to transform and enhance its business services to staff and students.   Looking for a better way to more efficiently provide its students and staff with new and compelling experiences, Monash selected BMC Digital Workplace to address these needs and give the flexibility and scalability to continue to modernise the university workplace.   Matt Carmichael, Director of Support Services and Engagement, Monash University, explains that putting staff, or the student - or customer - at the centre of what Monash does is not at the expense of creating efficiencies in administration.   “We understood that the only way to enhance university administration was to do things differently. With the majority of our funds going back into teaching and research, we chose to disrupt the order of things in the digital realm, in favour of an entirely new model for IT.”   With greater visibility of the business services available to staff and students via BMC Digital Workplace, Monash expects to see improved user experience and perception of IT.   In addition to BMC Digital Workplace, the organisation already uses BMC Remedy OnDemand and BMC Discovery, which has helped reduce network service outages, improve security and compliance, and lower infrastructure and management costs for internal systems.   “The introduction of BMC Digital Workplace is a logical extension of the successful partnership we already have, which extends back to 2010,” Carmichael said.  “The implementation will free up valuable time and resources for critical IT transformation projects and cut IT-related downtime by connecting staff to IT services via their own device.”   Chris Gibbs, BMC’s Managing Director, Australia and New Zealand, adds: “Monash University is a truly progressive institution, as demonstrated by its decision to be the first university to implement BMC Digital Workplace in Australia. Whilst many other education institutions are all on their own transformation journey, Monash University is leading the charge by giving students, teachers and staff greater choice in how they engage with technology.”   Carmichael adds: “At Monash people choose to engage with functions like HR or finance when it suits them. However, they have to touch technology every day and there is no way they can complete their work without doing so. It underpins everything we do.   “That means we have to simplify those touch points, automate items where it makes sense to do so and provide self-service solutions anywhere, anytime.”   The BMC Digital Workplace solution will enable greater mobility for Monash University staff, teachers and students, in a modern service delivery app that is entirely mobile and accessible, from any device.   For more information about this story, visit http://www.bmcsoftware.com.au/. BT Business & Public Sector Aims to Reduce Costs for Critical ITSM Services Supplied to Police Market by Thirty Percent with BMC’s Remedy Suite 2016-12-09T01:23:29Z bt-business-amp-public-sector-aims-to-reduce-costs-for-critical-itsm-services-supplied-to-police-market-by-thirty-percent-with-bmc-s-remedy-suite HOUSTON — December 8, 2016 — BMC, the global leader in IT solutions for the digital enterprise, today announced that BT Global Services is using BMC’s Remedy IT Service Management (ITSM) Suite to lower costs and increase efficiencies for its customers, including one of England’s largest police forces by geographical area.   Policing is a mission-critical service frequently challenged by tight budgets, requiring an innovative solution that increases the productivity of support teams while concurrently reducing costs.   With BMC, BT Business & Public Sector is leading a digital transformation with the aim of reducing service and support costs by 30 per cent, while adding the benefits of modern, efficient and secure solutions to support police officers.   Critical to the success of a digital transformation is the ability to resolve IT issues quickly while also increasing self-service, enabling the entire police force to be more efficient with its IT needs. England’s police service desks could receive in excess of 6,000 contacts per month, and a large portion of those are simple requests that could be easily addressed with a simple, easy to use portal.   “Remedy 9 is a modern, self-service management environment that is driving our digital journey as well as those of our customers,” said Sally Saunders, head of service management at BT Business & Public Sector. “The look-and-feel and service delivery based on personas provides the engagement that is required for effective self-service IT. Remedy 9 met the criteria needed to reduce critical service costs, lower call volumes, and get our customer’s workforce up and running faster.”   BMC’s Remedy 9 help desk solution modernizes the management of incidents, problems, service requests and changes with an intuitive, mobile-first user experience is built around roles for increased productivity with less time and effort. By mobilizing the workforce on both sides of the service desk, IT service delivery is improved by the convenience of a mobile app to deliver instant, actionable insights to help users work smarter and faster. BT also expects the Remedy 9 solution will reduce service desk call volumes by 20 percent on one of its key police contracts.   “A challenge many enterprises face is getting the user base to wilfully engage with IT, whether directly or with self-service solutions,” said Nayaki Nayyar, president, Digital Service Management at BMC. “BMC’s Remedy Suite is an innovative set of solutions that provides easy access to service information and the ability to self-serve for simple, repeatable issues and requests, limiting the time it takes to resolve an incident. Employees want to engage with our solutions because they are designed to be similar to how people already use social media in their daily lives.”   For more information about BMC’s Remedy IT Service Management Suite, visit http://www.bmc.com/it-solutions/remedy-itsm.html   ### About BMC BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.   BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.   BMC Extends its Digital Service Management Leadership with Cloud-based BMC Innovation Suite for Developers 2016-12-06T23:12:47Z bmc-extends-its-digital-service-management-leadership-with-cloud-based-bmc-innovation-suite-for-developers BMC today announced the general availability of the BMC Innovation Suite solution for developers. Initially available on Amazon Web Services (AWS), the cloud-based development environment is designed to empower developers as well as business analysts to co-create powerful enterprise apps with stunning user experiences. “Innovation can no longer only be driven by IT. The priorities of digital business requires faster innovation across organisations, so BMC is raising its commitment to developers and building an ecosystem where we support ‘no-code, low-code and pro-coder’ developer-environment capabilities,” said Nayaki Nayyar, president, Digital Service Management at BMC. “BMC Innovation Suite enables businesses to accelerate digital service management apps and services getting to market through agile app development, which offers a huge competitive advantage to those companies adopting it.” Bernie Symons, Chief Innovation Officer at Melbourne-based Hagrid Solutions, said: “BMC Innovation Suite is an extremely flexible and open development environment where we created a cloud management app in a very short period of time. “The app will help organisations manage the complexities and costs associated with rapid and elastic cloud adoption. It delivers self-service management of public, private and hybrid cloud instances across multiple providers such as AWS and Softlayer. Key features include discovery of environments, as well as workflows to automate and orchestrate critical computing controls such as stopping and starting, backup, cloning and the provisioning and de-provisioning of instances. That provides easy self-service management, much needed governance and controls, and importantly reduce the costs of rapid cloud adoption.” With new revenue streams, operational efficiencies, and outcome-based business models, enterprises are looking for new ways to accelerate digital service offerings on the cloud. Enterprises are evaluating digital platforms that are capable of quickly delivering transformational innovations in multi-source cloud, multi-workloads and IoT environments. IDC predicts that by 2018, over 60 per cent of new apps will use cloud-enabled continuous delivery and cloud-native application architectures to enable faster innovation and business agility1. Developers are the central players in enabling successful digital transformation strategies, and the new offering extends BMC’s leadership by empowering developers and business analysts to co-create innovative digital service management applications in the cloud. Tailored for third-party developers and freelancers, as well as partner and customer app developers, the BMC Innovation Suite solution combines modern coding languages with simplified design tools. Other features include: ·         Innovation Studio: Simple, intuitive drag-and-drop UI to do codeless innovation, enabling business users to collaborate with IT ·         SDK: A set of tools and samples that is integrated with the Innovation Studio feature ·         Library of connectors and components: Capabilities that can be used to extend and configure when building powerful applications ·         REST APIs: APIs required to integrate with external systems ·         Developer Education: Self-learning content    The BMC Innovation Suite is immediately available for developers and others to use and build digital service management apps. It is initially offered on the AWS cloud computing platform, with future support planned for more cloud services platforms. To drive adoption and support of this new approach, BMC is also launching a BMC Developer Program and a connected ecosystem with access to community-generated apps, re-usable components, and expertise.  For more information about BMC’s Developer program, visit http://developers.bmc.com 1 IDC, Doc #259840, “IDC FutureScape: Worldwide Cloud 2016 Predictions – Mastering the Raw Material of Digital Transformation,” November 2015.   BMC’s Control-M Delivers Simplified Management for SAP® Workloads 2016-11-08T22:52:05Z -331 Control-M extends support to SAP S/4HANA® to improve digital enterprise agility SYDNEY, Australia — November 9, 2016 — BMC, the global leader in IT solutions for the digital enterprise, today announced innovations designed to help companies faced with an increasing list of applications and platforms that need to be managed and integrated with their SAP® ecosystem. Control-M, the market-leading application workload automation platform from BMC, now features support for SAP S/4HANA® and SAP Financial Closing cockpit (FCc.) By delivering the key capabilities necessary to drive SAP across the enterprise, BMC’s Control-M for SAP solution automates the SAP workloads at the core of business operations around the world. “Control-M is at the intersection of infrastructure, data, and applications, and we continue to develop innovations that improve the experience for our Control-M customers,” said Gur Steif, president, Workload Automation at BMC. “These new capabilities ensure that Control-M can support our customers’ SAP environment today and in the future with simplified and automated management.” “Control-M provides Eaton with outstanding uptime and helps us do business in over 170 countries worldwide,” said Larry E. Hicks, manager, data center services, IT infrastructure, Eaton. “Our major ERP Systems are SAP, Oracle, and MFGPRO. We are very pleased with the Control-M performance and ability to be a single workload automation solution. We would also acknowledge the BMC support for newer technologies such as SAP S/4HANA, Oracle R12, Managed File Transfer, Web Service Client, and Hadoop. We are confident Control-M will be able to support our environment as we move forward." By adding support for SAP Financial Closing cockpit, customers can reduce the amount of manual effort and streamline their month-end closing. With the addition of SAP S/4HANA support, the Control-M for SAP solution extends its capability to automate and manage SAP application workloads to the next generation SAP platform. These new features build upon existing support for SAP BusinessObjects™, SAP R/3®, SAP Process Integration, SAP Business Warehouse, and SAP Data Archiving.  With BMC’s Control-M solution, organisations can integrate SAP HANA® workflows with a wide range of applications in the SAP portfolio, like Concur and Fieldglass, through a single point of control. The Control-M solution also allows organisations to schedule and manage SAP services according to business priorities. Slowdowns and failures are detected with predictive analytics and intelligent monitoring of SAP workflows, before service delivery is interrupted. The new Control-M for SAP features are the latest in a series of enhancements to BMC’s digital enterprise automation solutions. In September 2016, BMC announced new Control-M features including capabilities for more unified, highly-efficient file transfer, optimised rapid cloud deployment for AWS and Azure, and a new Automation API with expanded ‘Jobs-as-Code’ capabilities for DevOps teams. For more information about BMC’s Control-M for SAP, visit www.bmc.com/control-m-sap For more information about BMC's workload automation solutions, visit http://www.bmc.com/it-solutions/workload-automation.html. ### About BMC  BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.   BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.   SAP, SAP S/4HANA, SAP BusinessObjects, SAP R/3, and SAP HANA are trademarks or registered trademarks of SAP SE in Germany and in several other countries.     Editorial contacts: Bianca Georgiou bianca@howorth.com.au 0438105106   BMC’s Remedy Complements Office 365 Data Compliance for Customers 2016-09-15T00:15:28Z bmc-s-remedy-complements-office-365-data-compliance-for-customers HOUSTON— September 15, 2016 — BMC, a global leader in IT solutions for the digital enterprise, today announced a solution to complement data management compliance for Office 365 users. Using BMC’s Remedy 9.1 solution with the data loss prevention (DLP) policy capabilities in Office 365 enables organisations to eliminate the manual, email-based process of resolving data breaches and replace it with an enterprise incident management solution as part of a wider service management strategy. As a result, compliance and security officers can automate their compliance processes with reporting and analytics for greater visibility and more efficient resolution.   According to the Ponemon Institute, employees and negligence are the leading causes of security incidents, but remain the least reported issue, representing 59 percent of security incidents. 1 To combat data loss, many organisations running Office 365 are also subscribing to the Office 365 Security & Compliance Center for ready-to-use policy templates that address common compliance requirements. According to Gartner, “By 2018, less than 10% of organisations with integrated DLP will have a well-defined data security governance program in place, up from near zero today.”2   To address the growing need for greater control, efficiency, and automated compliance reporting and resolution, the Remedy 9.1 solution and Office 365 now have out-of-the-box integration to help organisations manage the compliance incident process. The combined solution ensures that breaches of confidential information can be quickly identified, managed, and resolved using industry best-practice processes. As a result, compliance and security officers can resolve breaches faster and more easily identify trends or patterns for further optimization.   “Compliance reporting is the ‘last five yards’ in data loss incidents, but frequently, organisations fail to get across the goal line,” said Robin Purohit, group president, Enterprise Solutions Organisation at BMC. “Combining the DLP policy in the Office 365 Security & Compliance Center with the enterprise incident-tracking capabilities of BMC’s Remedy provides greater confidence to proactively manage potential data breaches through improved visibility and reporting.”   “Managing the manual process of forwarding the compliance breach to the appropriate internal contacts for proper reporting and resolution is often inefficient or improperly managed, if not ignored or unaddressed altogether,” said Tony Jimenez, partner director, DX Global ISV Alliances at Microsoft. “BMC is working to streamline compliance business processes, helping the largest companies in the world to more efficiently and effectively manage reporting and resolution.”   For more information about BMC’s Remedy Service Management Suite visit http://www.bmc.com/it-solutions/remedy-itsm.html.     1 Ponemon Institute, “2013 Cost of Data Breach Study: Global Analysis,” May 2013 2 Gartner, “Magic Quadrant for Enterprise Data Loss Prevention,” by Brian Reed and Neil Wynne, January 28, 2016     ### About BMC BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimised from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.   BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.     Editorial contacts: Bianca Georgiou Bianca@howorth.com.au 0438 105 106         BMC Launches New Capabilities for BladeLogic Threat Director to Identify Security Blind Spots and Expand Coverage of Data Centers 2016-09-11T23:14:36Z bmc-launches-new-capabilities-for-bladelogic-threat-director-to-identify-security-blind-spots-and-expand-coverage-of-data-centers LAS VEGAS – September 9, 2016 – BMC, the global leader in IT solutions for the digital enterprise, today announced strategic extensions of its BladeLogic Threat Director solution, allowing organisations to address two of the biggest problems in current security strategies: blind spots and isolated processes. The solution’s integration with BMC Discovery allows for the rapid identification of unsecured assets, and provides critical visibility into application dependencies so operations teams will be better able to anticipate the impact of actions on end users. Through integration with BMC’s BladeLogic Network Automation solution, organisations are now able to accelerate and scale security operations, closing the door on known vulnerabilities for both servers and networks. “There is a real disconnect in enterprise security between the identification of issues and taking action. Most organisations approach problems from the traditional perspective: a series of defined starts and stops, with no information sharing between steps,” said Bill Berutti, president, Cloud Management/Data Center Automation at BMC. “That game plan can leave the door wide open to malicious attacks while IT teams struggle to scale and keep track of all the moving parts. At BMC we are seeing first-hand that organisations realise this approach needs to stop. Our integrated BladeLogic Threat Director solution enables enterprises to eliminate risks and blind spots to reduce the attack surface.” One of the largest drivers of the inability to appropriately defend organisations against security vulnerabilities is still the lack of integration and coordination between security and operations. By leveraging IT automation capabilities, leadership can facilitate integration and coordination between the Security and Operations (SecOps) teams for a proactive approach to securing networks and servers, a critical concern as enterprises look to fast track digital business. BMC’s BladeLogic Threat Director remains the only automation solution that natively integrates vulnerability scan data with operations data, ultimately allowing for accelerated, enterprise-grade remediation for both servers and networks. In the recent BMC and Forbes Insights survey, 97 percent of executives expected to see a rise in data breach attempts in the next 12 months. Through a clear task list, operations can address threats based on policy and impact, using criteria that protects uptime and maintains stability to ensure the most critical issues are fixed first. Leveraging operations inputs, the security dashboard provides key insight and updates to security teams on remediation workflow progress. Through the dashboard, an open dialogue is created for both teams to align priorities while doing away with opening tickets that never seem to reach a conclusion. “In the simplest terms: an enterprise IT team can’t manage what they don’t know about,” said Jon Oltsik, senior principal analyst, Enterprise Strategy Group (ESG). “As lack of visibility leaves doors wide open to attacks, there is a continued need for innovation and investment in SecOps solutions to identify unknown assets and dependencies across the entire enterprise ecosystem, while incorporating automation to rapidly prioritise and execute remediation. Visibility and simplicity is the key to switch from the current reactive mindset to a proactive security approach.”For more information, visit http://www.bmc.com/it-solutions/bladelogic-threat-director.html. About BMC BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimised. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialisation-allowing our customers to provide intuitive user experiences with optimised performance, cost, compliance, and productivity. BMC solutions serve more than 10,000 customers worldwide including 83 percent of the Fortune 500.BMC – Bring IT to Life BMC, BMC Software, the BMC logo, the BMC Software logo, and other BMC marks, and the tagline "Bring IT to Life" are the exclusive properties of BMC Software, Inc., or its affiliates or subsidiaries and are registered or may be registered with the U.S. Patent and Trademark Office and in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2016 BMC Software, Inc. BladeLogic, the BladeLogic logo, and other BladeLogic marks are the exclusive properties of BladeLogic, Inc. The BladeLogic trademark is registered with the U.S. Patent and Trademark Office and in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. ### BMC Accelerates Digital Initiatives, Enabling Customers to Fast Track Digital Business 2016-09-07T23:33:01Z bmc-accelerates-digital-initiatives-enabling-customers-to-fast-track-digital-business LAS VEGAS — September 8, 2016 — At the World Economic Forum earlier this year, the international organisation reiterated a prediction (and warning to CEOs) by Yale Lecturer Richard Foster that 75 percent of the S&P 500 will be replaced by 20271. As industries experience continued disruption, companies are faced with the dilemma of transforming their infrastructure, operations, and business models to meet new threats and opportunities. By 2020, if companies are not actually taking steps to shift to digital business, they are setting themselves up for extinction. The one constant across businesses and government organisations is that they are desperately looking for where to prioritise first, identifying the most critical areas and building their digital journeys from there.   “All around us people are talking about change and disruption. Whether it’s political, personal, or professional, it’s time to make choices,” said Bob Beauchamp, chairman and CEO of BMC. “This call to action is reaching a tipping point in the international business community: innovate for digital business, or wither away. That means knowing when and how to take risks that will move the company forward by fostering innovation while still protecting the existing business. BMC’s portfolio of Digital Enterprise Management solutions offers the unique capabilities required to meet the urgency of digital business and fast track transformations to meet this new digital imperative.”   BMC first introduced Digital Enterprise Management (DEM), the company’s strategic focus, last fall and included an integrated set of IT solutions designed to accelerate digital transformation. Critical to any digital transformation is enabling companies with the mindset, strategy, and solutions needed to meet the oncoming demands of digital business. DEM helps companies adopt the mindset required to make critical changes in favor of digital while preserving the core franchise, and establish a goal-oriented strategy with the necessary tools to become a successful digital business.   At BMC Engage 2016, its annual user conference, BMC today expanded its DEM strategy with seven action-oriented key initiatives, designed for customers to fast track digital business: ·         Agile Application Delivery: Accelerate delivery of agile applications across multi-sourced cloud environments for both cloud-native and traditional applications, including monitoring, workload automation, environment-on-demand, and release automation. Digital Workplace: Build a digital workplace that enables businesses to improve workforce agility, employee productivity, and the customer experience by transforming the corporate culture to revolve around employees’ needs. ·         Big Data: Automate, accelerate and secure the integration of big data into the enterprise environment, enabling operations excellence to support customers’ digital business innovation agendas. ·         Service Management Excellence: Provide end-to-end management of digital and traditional services allowing businesses to support rapid change, end user expectations, and the proliferation of mobile, hybrid, and cloud infrastructure. ·         Multi-Source Cloud: Leverage existing IT resources while integrating into public and private cloud environments, giving organisations greater control of their data, improved application performance and efficiencies, and enhanced collaboration, all while helping to centralise IT management. ·         SecOps: Deliver visibility and facilitate communication between security and operations, to remediate threats quickly and accurately in order to confidently protect the business and customers. ·         IT Optimisation: The funding of innovation largely comes from the continuous optimisation of core IT systems, including but not exclusive to the mainframe.   “Accomplishing a successful digital transformation requires a new approach to enterprise management, where digital technologies break down silos and enable organisations to achieve connected, common goals,” said Tyler Lowe, vice president, senior service delivery manager, Bank of America. “By focusing on these key digital business initiatives, we are taking bold measures to drive new ways to engage our customers and ensure operational efficiencies.”   Now in its third year, BMC Engage brings together thousands of customers and partners to discuss the most compelling trends changing the way people work and how companies innovate. Packed with expert keynotes and 300 sessions led by IT leaders from the most innovative companies in the world, BMC Engage 2016 offers businesses of all sizes a roadmap to fast track their digital business by 2020.   Live feeds of the keynote addresses from BMC Engage are free to view at http://www.bmc.com/engagekeynote. To understand the digital transformation journey, disruptive factors driving it, and how to accelerate digital business, visit www.bmc.com.   1 World Economic Forum, “10 Trends to Watch in 2016,” by Donald Armbrecht, December 18, 2015 ### About BMC BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimised from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.   BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.   BMC Delivers Control-M Automation Innovations to Accelerate Digital Business 2016-09-07T23:31:45Z bmc-delivers-control-m-automation-innovations-to-accelerate-digital-business LAS VEGAS — September 8, 2016 — BMC, the global leader in IT solutions for the digital enterprise, at BMC Engage 2016 today announced new automation innovations to help customers improve DevOps agility and fast track digital business. BMC’s Control-M, the market-leading application workload automation platform, now features unique new capabilities for more unified, highly-efficient managed file transfer, optimised rapid cloud deployment for AWS and Azure, and a new Automation API with expanded ‘Jobs-as-Code’ capabilities for DevOps teams.   “Organisations are focused on fast tracking digital business for rapid transformation,” said Gur Steif, president, Workload Automation at BMC. “Control-M is at the intersection of infrastructure, data, and applications. The innovations announced today are making it easier for enterprises to drive efficiency into DevOps by operationalising applications faster, making sure the right data is at the right place at the right time, and providing a single point of control for managing business application workloads anywhere.”   BMC’s Control-M Managed File Transfer solution provides one operational dashboard for consolidated, end-to-end visibility into the status of file transfers and business application workloads, increasing efficiency and control of business services. With the pervasive expansion of new business applications, organisations face increasing difficulty managing and maintaining status visibility to their critical file transfers. The Control-M Managed File Transfer product eliminates the need to integrate multiple file transfer solutions or to manually script or trace transfers across multiple solutions to resolve issues.   “With Big Data-fueled applications becoming a much larger requirement, we need to deliver files reliably and quickly,” said Andrew Taylor, batch operations team leader at British Sky Broadcasting. “The new dashboards and enhanced search functionality that come with Control-M Managed File Transfer are very popular amongst our support teams, and many sites will benefit from a built-in transfer server. Once deployed, we anticipate a 75 percent reduction in time spent on customer inquiries, so we’re very excited to see how it evolves.”   For companies that want to host their applications in the cloud, Control-M now provides rapid cloud installation and configuration capabilities to gain the flexibility and scalability benefits of cloud ecosystems. Deploying in the cloud reduces complexity and allows customers to leverage their cloud-based services with Control-M in minutes rather than days.   “In the digital era, enterprises need to focus on speed and innovation to remain competitive and create outstanding customer experiences,” said Donnie Berkholz, research director at 451 Research. “Equipping them with the ability to quickly and easily move to the cloud, leverage integrated APIs, and more effectively collaborate increases reliability as well as speed, proving that those DevOps requirements are not at odds with each other in the transition to continuous delivery.” Previously announced for Hadoop environments, BMC is now extending Control‑M Automation API support to other platforms and applications. Control-M is the first application workload automation solution to deliver self-service, programmatic interfaces to developers and DevOps engineers to build ‘jobs-as-code’ using JSON for job definitions, GIT and RESTful APIs for validation, configuration, and deployment. This enables seamless integration of workflow scheduling artifacts with the preferred tools used to automate the application release and deployment process. With the entire delivery pipeline now almost identical to the target operational environment, applications run more reliably, errors are diagnosed more quickly, and audit, compliance, and management capabilities are all included during delivery.   Enterprise Management Associates (EMA) awarded BMC's Control-M solution the highest cumulative score in its 2016 Radar for Workload Automation, recognising Control-M for having the most comprehensive Big Data support. The report gave Control-M the highest product strength scores while also noting its simplified user interface, enabling efficiency and overall requiring less training.   Now in its third year, BMC Engage brings together thousands of customers and partners to discuss the most compelling trends changing the way people work and how companies innovate to fast track their transformation to digital business.   For more information about BMC’s workload automation solutions, visit http://www.bmc.com/it-solutions/workload-automation.html.     ### About BMC BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimised from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.   BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc. BMC Positioned as a Leader in the Gartner Magic Quadrant for IT Service Support Management for Third Consecutive Year 2016-08-31T00:16:59Z bmc-positioned-as-a-leader-in-the-gartner-magic-quadrant-for-it-service-support-management-for-third-consecutive-year SYDNEY – August 31, 2016 – BMC, the global leader in IT solutions for the digital enterprise, today announced that Gartner Inc. has positioned BMC as a Leader for the third consecutive year in the August 24, 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM).1BMC is positioned the furthest for Completeness of Vision in the Leaders quadrant.   The full Gartner 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM) report can be downloaded here http://www.bmc.com/forms/ITSM-Remedy-GartnerMQ-Q2FY17-PR.html.   “We’re thrilled to be recognised by Gartner in the Leaders quadrant for the third consecutive year, again for being positioned the furthest completeness for vision,” said Robin Purohit, group president, Enterprise Solutions Organisation at BMC. “This report validates why more customers are choosing BMC’s Remedy 9 as a smart, beautiful, and powerful service management platform as a foundation for their digital transformation."   In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2016.2BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the Critical Capabilities, including Intermediate-Maturity I&O, High Maturity I&O, Basic Digital Workplace ITSSM, and Advanced Digital Workplace ITTSM.   To learn more about BMC’s ITSM solutions visit http://www.bmc.com/it-solutions/it-service-management.html.   1 Gartner, “Magic Quadrant for IT Service Support Management Tools,” by Chris Matchett, Katherine Lord and Rich Doheny, August 24, 2016 2 Gartner, “Critical Capabilities for IT Service Support Management Tools,” by Chris Matchett and Katherine Lord, August 24, 2016   ###   About the Magic Quadrant The “Magic Quadrant for ITSSM” evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor’s strengths and weaknesses.   Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.   About BMC BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimised from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.   BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.   Editorial contacts: Bianca Georgiou Bianca@howorth.com.au 0438 105 106     BMC Expands Big Data Strategy, Announces New Automation API for Hadoop Environments 2016-06-29T06:28:09Z bmc-expands-big-data-strategy-announces-new-automation-api-for-hadoop-environments Sydney, June 29, 2016 - BMC, the global leader in IT software solutions for the digital enterprise, today announced an expanded Big Data strategy to automate, accelerate and secure enterprise-class Hadoop® environments, enabling operational excellence and a competitive edge in the digital age. Adding to its Big Data strategy, BMC also announced Control-M Automation API, designed to improve Hadoop application deployment agility. The digital universe is doubling every two years, and by 2020 about 1.7 MB of new information will be created every second for every human on the planet, according to IDC. The challenge that businesses face is that the more volume, velocity, and variety of data that is introduced into the organisation the more the need for a sophisticated and scalable approach to managing the big data environment. Mastering this data is fundamental to every organisation’s successful digital transformation – and failure to leverage the data and analytics will cripple an organisation’s ability to meet customer expectations and competitive pressures. “Many companies are rushing to deploy Big Data projects as part of their digital transformation to create new business models, accelerate growth, and radically reduce cost structures,” said Robin Purohit, group president, Enterprise Solutions Organisation at BMC. “However, implementing a Big Data initiative can be challenging, and once you move from the sandbox to production it’s important to integrate with existing enterprise applications and optimise the costs of underlying infrastructure. BMC’s Big Data solutions provide the right tools to make production Hadoop environments successful in the enterprise.” To enable companies to fully leverage their data in support of Digital Enterprise Management, BMC’s Big Data solutions deliver: Automate – Automation of workflows and integration of Hadoop with the technology stack is key to delivering big data projects faster and ensuring reliability and scalability. BMC’s Control-M solution accelerates the delivery of big data projects and allows seamless integration of Hadoop workflows with other applications in the datacenter and cloud. Accelerate – Big data initiatives running at scale involve huge volumes of data that need the infrastructure resources to scale up quickly. With seemingly unlimited possibilities for data to increase, it is important to operationalise the infrastructure to ensure it is running at peak performance. BMC’s TrueSight Capacity Optimisation solution helps to plan and rightsize Hadoop environments – including compute, storage and network resources, ensuring control over infrastructure costs, while the TrueSight Operations Management helps IT deliver uninterrupted service. Secure – Protecting applications and the data they use is essential, and to accomplish this, you must first know all the assets you have, how the assets depend on each other and most importantly, how they support the business. The BMC Discovery enterprise management solution provides a dynamic, holistic view of big data infrastructures including Hadoop, storage, analytics and consuming processes, giving IT crucial visibility across the entire organisation. Proper discovery and dependency mapping ensures that IT avoids siloed big data initiatives, ensures compliance, and secures the environment. "As big data becomes more and more central to enterprises strategic planning, the ability to effectively and efficiently manage production Hadoop deployments at scale becomes increasingly important," said Stephen O'Grady, principal analyst, RedMonk. "BMC's focus is in building on its long history of enterprise management to bring those capabilities to the Big Data space generally and to Hadoop specifically." "Control-M for Hadoop is uniquely positioned to centrally automate workloads inside and outside of Hadoop, giving us total control and visibility to our entire Big Data ecosystem,” said Darren Chinen, senior director of Data Science and Engineering at Malwarebytes. “In the modern enterprise, cloud infrastructure has allowed us to scale elastically and manage compute costs by workload hour. Control-M is enabling Malwarebytes to manage cloud infrastructure, Hadoop applications, ETL jobs, and dashboard refreshes in a way that takes advantage of the cloud billing model." BMC is also announcing the expansion of its industry-leading Control-M for Hadoop solution with the release of the Control-M Automation API. The Control-M Automation API is a set of programmatic interfaces for Hadoop architects, engineers, and developers to use Control-M in a self-service manner within the agile application release process. Using JSON notation for job definitions, GIT and RESTful APIs for validation, configuration, and deployment, workflow-scheduling artifacts are seamlessly integrated with preferred tools used to automate the Hadoop application release and deployment process. This allows Hadoop program teams to shrink the development-to-production cycle, delivering new capabilities to the business faster and increasing the value of their big data initiatives.   For more information about BMC’s Big Data solutions visit http://www.bmc.com/it-solutions/big-data.html. About BMC BMC is a global leader in software solutions that enable IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimised. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialisation-allowing our customers to provide intuitive user experiences with optimised performance, cost, compliance, and productivity. BMC solutions serve more than 10,000 customers worldwide including 82 percent of the Fortune 500.   BMC – Bring IT to Life   BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.   Editorial contacts: Bianca Georgiou Bianca@howorth.com.au Spark Ventures Standardises Service Management Across Six Companies 2016-06-16T06:44:16Z spark-ventures-standardises-service-management-across-six-companies Sydney, Australia– June 16, 2016 – BMC, the global leader in IT solutions for the digital enterprise, today announced that Spark Ventures is using BMC’s Remedyforce solution to manage and support the back-end infrastructure that powers a new generation of consumer and business digital services.   Spark Ventures is driving the transformation of digital services in New Zealand by developing businesses that provide products and solutions ranging from video-on-demand and Wi-Fi to cloud computing and big data.   To achieve the speed and agility required for success in fast-evolving markets, the operations and platform delivery team that supports these services needed more efficient ways to manage incidents and changes, support customers, and ensure service level agreement compliance. BMC’s Remedyforce enabled Spark Ventures to reinvent how it manages changes, incidents and service requests, enhance existing services and develop new ones more quickly.   “We had a number of incident and change management challenges and knew we needed a comprehensive service management solution, so we looked at the Gartner Magic Quadrant during our selection process and BMC was listed as a leader,” said Peter Yates, head of IT and operations for Spark Ventures and five of its startups. “With Remedyforce, we’ve managed to resolve those challenges. We have change management with various process flows and are tracking incidents and service requests separately, and automated reporting to our customers saves us valuable time that we can use on more strategic activities.”   Built on the Salesforce platform, Remedyforce has empowered the Spark Ventures IT team with automation, standardisation, and visibility to increase the speed, quality, and efficiency of the support it provides for revenue-generating businesses and services. Automation helps the Spark Ventures IT team resolve issues and implement changes quickly, reducing over 100 hours of change request-related actions per month down to just 10 minutes per change. Weekly and monthly reports are automated to provide executive availability into key performance indicators, saving at least 10 hours per month.   BMC is also debuting new Remedyforce features this week for high-speed, cloud-based IT service management that can be quickly implemented and enable fast value realisation, with the ability to support and manage innovative new services. Most notably, automated agentless discovery is now included as part of the Remedyforce solution, empowering IT to effectively and efficiently track assets to optimise investments, mitigate risk, and improve service levels. Typically offered as an add-on feature, agentless discovery is now included as part of any Remedyforce subscription.   “As enterprises make the journey to service management excellence they are looking for IT solutions that can be quickly implemented, enable fast value realisation and deliver simplified support and management of innovative new services,” said Chad Haftorson, director of Remedyforce product management at BMC. “Adding automated agentless discovery to Remedyforce is a huge differentiator for BMC and our customers. The new features further cement BMC’s leadership in delivering cloud-based high-speed IT solutions that enable organisations to run faster and more efficiently."   Other new features available with BMC’s Remedyforce include: Client Integration: Two client management options make Remedyforce the most comprehensive Cloud ITSM solution with no need to buy and integrate external tools, resulting in reduced support calls and call times, increased first call resolution rates, and proactive management. Service Health: The Service Health Dashboard enables IT to transparently share outage information with business users so they are better informed about the current availability of business services and planned maintenance in the future. Enhanced Mobile: Remedyforce provides a seamless experience for business users and IT staff on the Salesforce1 mobile platform, simplifying the user experience with consistent self-service mobile access across all of their apps.   To learn more about how Spark Ventures is using BMC’s Remedyforce solution to drive the transformation of digital services, visit http://www.bmc.com/customers/spark-ventures.html.   About BMC BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimised from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide. BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2016 BMC Software, Inc. Editorial contacts: Bianca Georgiou Howorth Communications Bianca@howorth.com.au     BMC Introduces MainView for Java Environments Enabling a Transaction Engine for Digital Business 2016-05-03T22:44:29Z bmc-introduces-mainview-for-java-environments-enabling-a-transaction-engine-for-digital-business Sydney, Australia — 4 May, 2016 — BMC, the global leader in IT solutions for the digital enterprise, today announced MainView for Java Environments. This integrated systems management solution provides complete insight into how Java is consuming resources and affecting application performance on the modern mainframe.   In the race to thrive as a digital business and to gain a competitive advantage, organizations are increasingly looking to Java for z/OS® to quickly develop applications. With the demand for instant service, always-available, high-performing applications, it is not surprising that 93 percent of mainframe organizations in a BMC survey said Java usage is growing or steady, and Java is the language of choice for writing new or rewriting existing mainframe applications. However, Java workloads can affect performance and availability on the mainframe, as they consume system resources without regard for the needs of other applications or services. An integrated management approach allows IT Operations a holistic view of the environment to quickly and easily discover Java Virtual Machines (JVMs) and to manage the effect of their resource consumption on application performance.   “Java on the mainframe is being used to develop and deploy new applications faster and more economically to meet dynamically changing digital business needs and to take advantage of widely available programming skills" according to Tim Grieser, program vice president, Enterprise System Management Software, IDC. “However since Java manages its own resources it can consume excessive amounts of processor time and memory resources leading to performance or availability problems if not proactively managed. BMC offers a solution in it's MainView for Java Environments which monitors z/OS Java runtime environments and provides a consolidated view of all resources being consumed to help identify and manage performance issues before they impact end users."   Using BMC’s MainView for Java Environments solution, Java can be deployed and managed with confidence, helping to unlock Java’s potential on the mainframe. BMC’s MainView for Java Environments is an integrated performance management solution that discovers and monitors JVMs. It provides a single graphical console to quickly understand the Java applications impact on resources and its affect on the performance of other applications and transactions. The solution helps to improve application performance and ensures availability while reducing Mean Time to Repair (MTTR) and lowering Monthly License Charges (MLC) by monitoring zIIP offloading. All of which increases productivity, lowers costs and helps IT quickly respond to the demands of the business.    “The digital economy is breathing new life into the mainframe platform with 80 percent of the world’s corporate data residing on mainframes and 91 percent of all new client-facing applications accessing a mainframe,” said Bill Miller, president of ZSolutions Optimization at BMC. “MainView for Java Environments is a testament to BMC’s investment in transforming the mainframe for digital business – enabling enterprises to manage the bigger, faster demands hitting the mainframe today – and preparing them for the unknown demands of tomorrow.”   To aid in the identification of JVMs in the mainframe environment, BMC is providing a limited time trial of BMC’s MainView for Java Environments solution to existing MainView customers. The trial will allow enterprises to highlight the scope and magnitude of JVM instances and their significant impact on the performance and availability of other applications. For more information on MainView for Java Environments or to learn about the customer assessment trial, visit http://www.bmc.com/it-solutions/mainview-java.html. ### About BMC BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.   BMC – Bring IT to Life   BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.   Z/OS is a trademark or registered trademark of International Business Machines Corporation in the United States, other countries, or both.   Oracle and Java are registered trademarks of Oracle and/or its affiliates.  Other names may be trademarks of their respective owners. BMC Control-M Named Overall Leader, for the Third Time, in Enterprise Management Associates Workload Automation Radar Report 2016-03-14T22:56:06Z bmc-control-m-named-overall-leader-for-the-third-time-in-enterprise-management-associates-workload-automation-radar-report HOUSTON — March 15, 2016 — BMC, the leader in IT solutions for the digital enterprise, today announced that Enterprise Management Associates (EMA) has again awarded BMC ‘s Control-M solution the highest cumulative score in its Radar for Workload Automation. BMC was named a Value Leader and was given a special award for having the most comprehensive Big Data support. “BMC’s new energy and focus on digital transformation is driving direction across all of its solutions and most especially to its Control-M Workload Automation offering,” said Dan Twing, president and COO at EMA. “BMC continues to be the innovation leader and shines from a features perspective, offering everything an organization needs to manage workloads in a centralized and transparent manner.” As it did in the last two reports, The EMA Radar Report bestowed its highest product strength scores to BMC’s Control-M solution. The report lauded Control-M’s SLA-awareness and compliance management as key differentiators with the ability to proactively identify bottlenecks and deriving their impact on corporate SLAs as a central strong point. The report also noted Control-M’s simplified user interface that enables efficiency and overall requires less training. "EMA’s report further validates Control-M as the market leader in the workload automation market,” said Gur Steif, president, Workload Automation at BMC. "As companies traverse the digital economy, more and more are leveraging Control-M to provide the automation needed to reduce costs, quickly deploy services and ultimately increase their competitiveness.”   Commenting on Control-M, Frank Waegeman, team manager Service Management, Colruyt Group stated, “Colruyt is a fast growing supermarket chain known for low prices. To keep costs down, we look for savings in every area of our business. Control-M enables us to automate 250,000 batch jobs a day including our produce supply chain. By analyzing data associated with produce such as type, weight and volume, we optimize the loading of delivery trucks, which results in vehicles that are 95 percent full, saving time and money.  With Control-M at the heart of our operational environment, we can easily integrate new equipment into our systems, which helps us leverage technology to compete in the digital economy.” According to the EMA Radar Report, "BMC has a strong history in workload automation and is one of the best-established vendors in the market.” Product highlights noted in the report include:   Application Integration  - A wizard-based interface that allows for the creation of an adapter for any application to extend full Control-M automation capabilities to the application. Workload Change Management – This collaboration portal automates and simplifies application workflow creation across the development, test, and production environments to dramatically improve speed and quality of deployments. Integrated SLA Management – SLA management is abstracted from the job stream to allow management of SLAs outside of job definitions which is essential for visibility and control. Self Service – The self-service dashboard provides a simple, service-centric view for business users to allow monitoring of workload process and request changes. An iOS and Android dashboard is also available for mobile access. Big Data/Hadoop – Control-M’s deep integration for the Hadoop ecosystem includes support for HDFS, MapReduce, DistCp, Pig, Hive, HiveServer2, Sqoop, Tajo and Spark. Workflow execution provides real-time integration with YARN and the Hadoop environment to ensure accurate status of workload progress and support for complex operational actions. It also allows users to execute workflows defined in Oozie through Control-M or convert Oozie jobs to Control-M using an intuitive, wizard-based interface. To access the EMA Radar Report for Workload Automation, visit http://www.bmc.com/forms/WLA-CR-BMCcom-EMARadar-March2016.html ### About BMC BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 10,000 customers worldwide including 82 percent of the Fortune 500. BMC – Bring IT to Life BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. ©Copyright 2016 BMC Software, Inc.   Editorial contacts: Bianca Georgiou Bianca@howorth.com.au       BMC Delivers New Innovative Solutions to Enhance Employees’ Digital Experiences and Provide Breakthroughs in IT Productivity 2015-12-09T00:35:47Z bmc-delivers-new-innovative-solutions-to-enhance-employees-digital-experiences-and-provide-breakthroughs-in-it-productivity BMC, the global leader in software solutions for IT, today announced updates to its IT service management (ITSM) solutions that enhance digital workplace experiences for employees and enable companies to harness the power of IT to make core business processes fast, seamless and optimized. Companies need to continuously introduce innovative, secure and easy-to-use solutions that strengthen their competitive edge. BMC enables companies to adopt a digital strategy with an interoperable, end-to-end portfolio of enterprise ITSM solutions that improve employee productivity. “It is essential that we provide IT with the tools and agility they need to empower users to meet digital business demands,” said Robin Purohit, president service support at BMC. “BMC’s Remedyforce and Smart IT solutions are the latest examples of how BMC is enabling our customers with solutions that can be quickly deployed, provide engaging experiences, improve productivity and positively impact the bottom line.” Innovative updates to BMC’s ITSM solutions include: BMC’s Remedy with Smart IT solution brings consumer-style technology experiences to the IT helpdesk with enhancements that simplify complex IT Service Management tasks for Remedy product customers. The updates include: ·         A breakthrough, intuitive mobile-first user experience that advances productivity across all primary ITSM roles. ·         New Problem Management and Change Management personas that help mitigate the risk of change and accelerate time to diagnose and resolve problems. Remedyforce Summer ‘15, BMC’s cloud-based, high-speed IT service management solution built on the Salesforce1 platform. Enhancements include: ·         High-speed time to value for ITSM projects provided through embedded best practices, in-app training and pre-defined configurations, all of which provides a 75 percent reduction in time to production for ITSM projects. ·         A new embedded marketplace that expands the productivity of customers through peer-reviewed partner applications prescreened to work with Remedyforce. “The way individuals and companies interact, collaborate, and leverage IT resources and technology is shifting,” said Robert Young, research director at IDC. “Today’s employees need quick and easy access to services that help them work efficiently -- and BMC’s Remedy with Smart IT and Remedyforce solutions stand to deliver on this promise by enabling IT to drive innovation and increase productivity within their organizations.”  BMC also announced its IT Service Management business accelerated in the first half fiscal 2016. For more information on BMC’s IT Service Management solutions, visit http://www.bmc.com/it-solutions/remedy-itsm.html