The PRWIRE Press Releases https:// 2016-06-05T23:56:25Z Service Quality Announces The Appointment Of New General Manager 2016-06-05T23:56:25Z service-quality-announces-the-appointment-of-new-general-manager Brisbane, Australia - 6 June 2016 - Service Quality is pleased to announce the appointment of Dawie Verryne as General Manager. Founded in Australia in 2008, Service Quality continues to experience high demand and rapid grow for Service Management solutions. With more than 80 successful enterprise customer implementations, Service Quality is now bolstering its management capacity to increase growth and serve customer demand.   Dawie Verryne is a seasoned entrepreneur and business leader, driven by the incredible opportunities that data and technology continues to create for commerce and business. Dawie has extensive experience in product management and start-ups in IT services and software. Dawie is joining Service Quality from PropertyIQ - a joint venture between Macquarie Bank and Corelogic RP Data – where he acted as CEO. “I am very pleased to have Dawie Verryne lead our team and to continue to build on our existing strengths. Dawie will ensure the sustained growth of the company and further develop Service Quality’s capacity to offer leading-edge, cost-effective software, such as Cherwell Service Management.  Cherwell Software enables companies to achieve increased efficiencies and reduction in costs.” Says Ben Mears, Managing Director, Service Quality.   He says further, “Our customers will benefit from Dawies’ passion for customer service as well as his  commercial acumen,  and project and stakeholder management skill. “I am excited by Service Quality’s track record to enable growth for service orientated businesses and government departments. The combination of leading-edge technology, a proven methodology and deep know-how in the Service Quality team, positions the company ideally to grow its footprint in marketplace. “ says Dawie Verryne. “As the Australian economy transitions from resource-centric to service-centric, we are seeing more businesses investing in professional service management solutions. Service Quality is ideally positioned to benefit from this trend.” concludes Mears. About Service Quality Service Quality is an innovative industry leader and supplier of choice to businesses across the APAC region, delivering “best in class” service management solutions and customer service. The company works closely with customers to deliver quality services and outcomes which achieve set objectives. At Service Quality, our purpose is to help our customers build their platform for success through cost-effective service management and IT solutions.    Service Quality has built critical mass in the following industries: Federal and State Governments, Retail, Finance, Education, Healthcare, Utilities, Food and Beverage and private enterprise among others.  As Cherwell Software’s APAC Regional Distributor and a key Bomgar Remote Enterprise Support Partner in the region, Service Quality has a local focus with a global infrastructure.   SEND, the leading-edge Enterprise Communication Solution is launched at CeBit 2016 2016-04-26T01:56:31Z send-the-leading-edge-enterprise-communication-solution-is-launched-at-cebit-2016-1 Brisbane – 21 April 2016– As SEND Software’s APAC Regional Distributor, Service Quality is pleased to announce the launch of the SEND Enterprise Communication Software at CeBit 2016, both as a stand-alone solution or as a mApp specifically designed to integrate with Cherwell Service Management.  The SEND solution revolutionises the way organisations communicate, but also increases productivity and reduces costs. The mApp version of SEND is a next generation enterprise communication software that has been developed to fully integrate with Cherwell Service Management for which Service Quality is also the APAC Regional Distributor. SEND is a game-changing communications solution that easily and precisely ensures the right people know when something affects them or their work. Most organisations still rely on email to communicate service outages and find this method is unreliable and inefficient. Email distribution lists require ongoing maintenance. More importantly, they do not reflect the users of specific applications, websites and devices. When organisations take a shotgun approach by sending blanket emails, this approach creates ‘noise’ to all those unaffected people.  “This is how SEND is different and unique,” says Ben Mears, Managing Director at Service Quality. “SEND allows users to instantly and easily send a notification to the affected users of an outage, and only to those affected users, while also providing key stakeholders and management with valuable information such as what system and how many users are impacted and who the incident manager is. Furthermore, he adds, “The beauty with SEND is that you eliminate all the unnecessary notifications to unaffected users. With SEND, you can target notifications to particular user groups based on their country, office, business unit, manager, usage of applications, websites, devices or any combination of these.”  SEND also allows users to fully automate the notifications for scheduled outages. SEND users are able to fully manage their customers’ expectations from the onset of a planned or unplanned outage until final resolution by issuing warnings, statuses and expiries. Users will not only be notified during and prior to outages, but will also be kept informed as the outage is underway and alerted as soon as it’s over. Ben Mears emphasises that the huge benefit with SEND is “The fact that SEND allows application users to manage their time, schedule their work and access the respective application as soon as the outage is resolved, which brings about really substantial increases in satisfaction and productivity in organisations, especially if you also consider the elimination of unnecessary support calls, data corruption as well as the overall reduction in support costs.”  Additionally, organisations can potentially reduce costs even more because SEND provides valuable real time licensing statistics, allowing them to better evaluate their licensing requirements based on real, actual usage. As Ben Mears points out, “Organisations can potentially significantly reduce their licensing costs by eliminating unnecessary licenses.”  About Service Quality As the APAC Regional Distributor for SEND and Cherwell, Service Quality is an innovative leader and supplier of choice, delivering ‘best in class’ service management solutions and customer service in Business Process Design, Technical Consultancy, Implementation, Training and Support. Service Quality helps customers build their platform for success through cost-effective management and IT solutions.  Cherwell Wins Most Complete Self-Service Solution for Mid-Market and Best User Interface 2015-06-10T00:23:03Z cherwell-wins-most-complete-self-service-solution-for-mid-market-and-best-user-interface Brisbane, QLD – 10 June 2015 – In an independent review and comparison of market leading ITSM technologies by ‘The ITSM Review’, Cherwell Software today announced it received the best user interface and most complete self-service solution for the mid-market. Cherwell was also acknowledged for strong and well-designed process and workflows; solid reporting and dashboards; and good overall customer experience. Cherwell received a 9 out of 10 score and beat eight other competitors in ITSM product market review. The report also acknowledged Cherwell for leading on integration capability with its mergeable App solutions – which are easy and codeless with the ability to expand functionality without complex application development. “With fully functional ITSM and self service capability, Cherwell Service Management provides an engaging user experience. It ticks the boxes on functionality, ITSM and Front End positioning, and is well integrated with other tools and platforms,” stated Barclay Ray, ITSM Review analyst.  According to ITSM Review, self-service is the entry point for great efficiency for IT departments. By automating repeatable, manual processes in an easy-to-use format, IT departments can efficiently managing work load while increasing IT user experience and quality customer service.   Cherwell’s customers cite the Cherwell self-service portal as a significant selling feature to making their IT department work load easier and increasing customer satisfaction. About Service Quality As Cherwell Software’s APAC Regional Distributor, Service Quality is an innovative leader and supplier of choice, delivering ‘best in class’ service management solutions and customer service in Business Process Design, Technical Consultancy, Implementation, Training and Support. At Service Quality, our aim is to help customers build their platform for success through cost-effective management and IT solutions.  About Cherwell Software Cherwell Software is the developer of Cherwell Service Management® (CSM), an award-winning business technology and IT service management (ITSM) platform used in helpdesk, facilities management, field services and much more, recognised by leading industry analysts worldwide. Cherwell customers are part of a fast-growing, caring community using Cherwell Service Management to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, United States, with EMEA headquarters in the United Kingdom. Cherwell mApp Solutions win Pink Elephant's IT Excellence Award for Innovation of the Year 2015-05-06T01:10:23Z cherwell-mapp-solutions-win-pink-elephant-s-it-excellence-award-for-innovation-of-the-year Brisbane – 29 April 2015– As Cherwell Software’s APAC Regional Distributor, Service Quality is pleased to announce that Cherwell Software has been awarded Pink Elephant’s Innovation of the Year Award for mApp™ solutions and the Cherwell mApp Exchange. As one of three finalists for the award, Cherwell was recognised for easily and powerfully enabling customers to extend the value of their Cherwell Service Management® (CSM) installation.  A Cherwell mergeable application – or mApp solution – is an application that is part of the Cherwell Service Management platform, enabling customers and partners to quickly and easily merge specific new functionality or capabilities. IT teams now have the tools to swiftly, and cost-effectively, adapt their ITSM platform to meet changing business requirements. While the concept of application integration is not new, the concept of actually fusing together or merging together two different applications with a few simple steps is fundamentally new, and patent-pending, technology. The reason Cherwell is able to revolutionise this process is because Cherwell’s software platform operates at the data level and leverages a codeless environment. mApp capabilities thus enable merging applications without breaking existing configurations or breaking future upgrades, a common pain point for IT teams that integrate or customise solutions. “When we started Cherwell Software 10 years ago, this was fundamental to our vision, essential to giving IT the tools to be the true business partner, and we’re thrilled to deliver it,” says Vance Brown, CEO of Cherwell Software. “We started with the goal of empowering IT by providing a tool that enables the IT organisation to demonstrate the business value of IT. mApp capabilities enable IT organisations — without coding or scripting — to extend their capabilities at the pace of the business. Cherwell customers and partners can also easily exchange solutions they have built via Cherwell’s mApp Exchange community. The mApp Exchange significantly decreases the time to execute and increases the time to value. It’s a game-changer, and we are honoured to receive this recognition from Pink Elephant.”  Since launching in 2014, the Cherwell mApp Exchange continues to receive an enthusiastic response from the global community of Cherwell Software customers and partners. Dozens of mApp solutions are now available, covering areas such as facilities management, password reset management, IT project management and more. And more mApp solutions are being added to the mApp Exchange every week. “mApp functionality is a revolutionary and inexpensive way to plug HR, facilities, communication, and other applications into Cherwell Service Management in a matter of hours,”said Ben Mears, Managing Director at Service Quality. About Service Quality As Cherwell Software’s APAC Regional Distributor, Service Quality is an innovative leader and supplier of choice, delivering ‘best in class’ service management solutions and customer service in Business Process Design, Technical Consultancy, Implementation, Training and Support. At Service Quality, our aim is to help customers build their platform for success through cost-effective management and IT solutions. About Cherwell Software Cherwell Software is the developer of Cherwell Service Management® (CSM), an award-winning business technology and IT service management (ITSM) platform recognised by leading industry analysts worldwide. Cherwell customers are part of a fast-growing, caring community using Cherwell Service Management to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries.