The PRWIRE Press Releases https:// 2002-02-07T21:49:00Z Chordiant continues strong momentum with 126 per cent revenue growth for 2001 2002-02-07T21:49:00Z chordiant-continues-strong-momentum-with-126-per-cent-revenue-growth-for-2001 Chordiant Software, Inc. today announced that total revenues for 2001 grew by 126 per cent over 2000 to a record $76 million for the year ended December 31, 2001. Chordiants record revenue results of $23.8 million for the fourth quarter and $76 million for the year exceeded the companys previously issued guidance of $22 to $23 million and $74 to $75 million, respectively, in spite of a tough global economy. During 2001, Chordiant added 50 engagements with new and existing customers. Chordiant now has approximately 165 customers and partners worldwide, the majority of who are listed among the Global 1000. Chordiants fourth quarter results brought a strong year to an excellent conclusion, said Ricky Kapur, general manager of Chordiant, Asia Pacific. Chordiant continues its strong momentum with eight consecutive quarters of revenue growth as a public company and triple-digit growth for the year, making Chordiant one of the fastest-growing software companies. Fourth quarter 2001 revenues were $23.8 million more than double the $11.6 million reported for the fourth quarter of 2000. Fourth-quarter license revenues were $12.8 million, up from $6.2 million year over year. Service revenues were $11.1 million, up from $5.4 million a year earlier. Fourth-quarter gross margin was 62 percent, up from 53 percent a year ago. Fourth quarter 2001 pro forma net loss which excludes in-process research and development, stock-based compensation and amortisation of acquired intangible assets, was 9 cents per share, improved from a pro forma net loss of 14 cents per share for the year-ago quarter. For the twelve months ended December 31, 2001, total revenues were $76 million, up 126 percent from $33.7 million for the same period of the prior year. 2001 license revenues were $39.7 million, up 135 percent from $16.9 million a year ago. Service revenues for 2001 were $36.3 million, up 116 percent from $16.8 million year over year. Despite the tough market environment during the fourth quarter, we are seeing the benefits of consistently delivering high return on investment for enterprise CRM customers. Chordiants customers are experiencing greatly reduced operating expenses and increased top line improvements - specifically, increased retention rates, up-selling and cross-selling, said Kapur. Chordiant is the only company delivering dynamically driven CRM applications developed on an end-to-end J2EE platform. Chordiant has a passion for innovation and we will continue to enhance our technology and engage with new customers in major CRM projects that deliver demonstrable ROI in our mainstream verticals such as financial services, telecommunications and consumer direct, Kapur stated. On a GAAP (Generally Accepted Accounting Principles) basis, fourth quarter 2001 net loss was $9.4 million, or 18 cents per share, compared with a reported net loss of $6.3 million, or 17 cents per share, for the year-ago quarter. For the year ended December 31, 2001, net loss was $42.3 million, or 86 cents per share, compared with a reported net loss of $35.4 million, or $1.05 per share, for the year ended December 31, 2000. At December 31, 2001, Chordiants cash, cash equivalents and short-term investments were $51.1 million. Cash usage for the fourth quarter was $5.2 million, in line with prior expectations of $5 to $7 million and down from $6.2 million in the third quarter of 2001. For the year 2002, we continue to anticipate revenues to be in the range of $100 to $107 million and we expect to achieve operating and cash flow break even in the first half of 2002, said Steve Vogel, chief financial officer. For the first quarter of 2002, we expect revenues to be in the range of $22 to $23 million and we anticipate cash usage of $4 million to $6 million. Fourth quarter business highlights Customers Added key customers in financial services, telecommunications and consumer direct vertical market segments including CIBC, Littlewoods plc, TeleDanmark, Farmacias Ahumada, ING Postbank and Haufe Media. Products Announced in early January 2002 Chordiant Insurance Industry Initiative to serve the insurance industry directly. Announced the availability of Chordiant Marketing Director for use with data warehousing platforms. Corporate Announced the promotion of Stephen Kelly from president and chief operating officer to chief executive officer. Sam Spadafora, formerly CEO, continues in his role as chairman. Boosted management team with senior appointments: Jeremy Coote, formerly general manager of Siebel North America and president of SAP North America, joined as president of Chordiant's Americas operations; Paul Burrin, formerly senior vice president of corporate marketing at Oracle Corporation, joined as senior vice president for worldwide marketing. Robert Mullen, senior vice president and general manager, was appointed head of the Chordiant Insurance Industry Initiative; promoted Ian Bowles as managing director international and Craig Probert as managing director UK/Ireland. 2001 Business highlights Customers Commenced 50 engagements with new and existing customers in 2001 including: Hutchinson Whampoa (H3G); Signal Iduna, Optus, Banco Bilbao de Viscayay Argentaria, General American Life Insurance; MetLife; AXA, British Sky Broadcasting, the Financial Services Authority in the UK; Bank of Ireland; AEON Credit; BPN--Banca Popolare di Novara, Tesco Personal Finance, ING and RAC Motoring Services. Partnerships Forged a strategic alliance with Accenture to jointly develop multi-channel customer relationship management (CRM) solutions for financial services organisations. Mergers and Acquisitions Integrated PrimeResponse marketing automation solutions with Chordiant's Intelligent Customer Interaction Management (ICIM) platform and Intelligent Business Services, combining the two companies worldwide operations and customer bases. Acquired Java server technology, development resources and customers from ActionPoint, Inc. Acquired certain intellectual property assets and technology of the AoNet Java 2 Enterprise Edition (J2EE) Workflow Server from ASP Outfitters, Inc. Products Expanded Chordiants suite of enterprise-class products, including Marketing, Interactive Selling, Customer Service and ICIM platform solutions. Increased its selection of product offerings from 5 products available in the first quarter of 2000 to 15 products available today in the Chordiant 5 solution suite, providing the most modern architecture in CRM and the software industrys first end-to-end J2EE-standard solution delivering a real-time, adaptive CRM platform. Chordiant Continues Strong Momentum with 126 Percent Revenue Growth for 2001 Corporate Appointed George Reyes, former vice president, corporate controller and treasurer of Sun Microsystems, to the companys Board of Directors. Strengthened the management team with the addition of Allen Swann as president of Chordiant International, Gary Daniels as senior vice president of WW engineering, Albert Caravelli as vice president of sales for Chordiants East Coast operations and Steve Vogel as senior vice president and chief financial officer. About Chordiant Software, Inc. Chordiant Software, Inc. (www.chordiant.com) is a worldwide leader in developing and delivering Dynamically Driven CRM solutions for global B2C enterprises. The Chordiant solution enables enterprises to gain a sustained competitive advantage through more efficient and effective marketing, selling and customer service. Only Chordiant delivers real-time, process-centric solutions that provide multidimensional customer interactions. The unique Chordiant JX Architecture leverages existing investments inside the enterprise and beyond, resulting in a more relevant and consistent customer experience. Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Chicago; Manchester, N.H.; New York; London; Paris; Amsterdam, Netherlands; Frankfurt and Munich, Germany; Johannesburg, South Africa; Sydney and Melbourne, Australia. Safe Harbor This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," guidance and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended September 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. JX Architecture and Dynamically Driven CRM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners. Chordiant Software launches new Insurance Industry Initiative 2002-01-29T18:25:00Z chordiant-software-launches-new-insurance-industry-initiative Chordiant Software, Inc a leading enterprise software company for real-time customer interaction solutions, today further solidified its growing leadership in the demand for enterprise customer applications in the insurance market by launching a new Insurance Industry Initiative. Chordiants Insurance Industry Initiative will bring to market Chordiant's enterprise offerings together with insurance applications and solutions, and create insurance industry alliances with new integration partners and developers. Chordiant's Insurance Industry Initiative software solutions will deliver specific components and pre-configured processes for the wide range of insurance offerings servicing individual consumers. The Chordiant Insurance Industry Initiative software will be based on the Chordiant JX Architecture (J2EE and XML) and include Chordiant's applications designed for branch, partner, call centre, and back office roles along with self-service Web-based applications. Using the JX Architecture, the Chordiant Insurance Industry Initiative software will provide an enterprise-wide, consistent view of the customer relationship (Customer Profile, Contact History and Transactions in progress), real-time business process automation, and integration applications to automate customer-centric services, sales and retention processes. Chordiant's success to date in insurance and financial services is significant. Chordiant has established its marketing, and selling and servicing enterprise software offerings with leading companies such as: ING, BankWest, Allianz, Direct Line Insurance, Signal Induna, MetLife, Standard Life, InsureZone, Advance Bank, Alliance and Leicester, Banco Comercial Portugues, Banca Popolare de Novara, BankWest, Barclaycard, CTAL, Chase Manhattan Bank, CIBC, Credit Suisse, Deutsche Bank, DLJDirect, First USA, First Boston, Lloyd's TSB, Chase, Open Bank, Principal Financial, Quick & Reilly, Republic National Bank, Halifax, The Bank of Ireland, and The Royal Bank of Scotland. Chordiant is uniquely positioned to take advantage of the insurance and financial services industry's desire for proven enterprise software that delivers a complete set of customer interaction applications, insurance industry-specific components and processes, said Ricky Kapur, general manager, Chordiant Software Asia Pacific. "The Chordiant JX Architecture is the only open architecture for customer interaction based on J2EE and provides us with a very competitive advantage in the enterprise market. Customer demand has dictated that we accelerate our Insurance Industry Initiative offering, combined with delivery partnerships, that we expect will dramatically lower the cost of operation for insurance organisations." About Chordiant Software Chordiant Software, Inc. (www.chordiant.com) provides software systems designed to optimise customer interactions for Global 1000 enterprises. Chordiant's software empowers enterprises to develop high-value relationships that help retain customers, grow revenue and drive profits by providing real-time customer information from a diverse set of legacy systems, integrating all customer communications channels and automating best customer practices throughout the enterprise. Chordiant's software meets the needs of enterprises that service millions of individual customers, offer multiple product lines and develop complex customer relationships over a lifetime of interactions. Headquartered in Cupertino, California, Chordiant maintains regional offices in Boston, Chicago, Dallas, Manchester, New York City, Amsterdam, Frankfurt, Johannesburg, London, Melbourne, Munich, Paris and Sydney. Safe harbor This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended September 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant announces breakthrough in dynamically driven CRM with Chordiant 5 2002-01-23T20:17:00Z chordiant-announces-breakthrough-in-dynamically-driven-crm-with-chordiant-5 Chordiant Software, Inc., the leader in delivering dynamically driven Customer Relationship Management (CRM), today announced the availability of Chordiant 5. Chordiant 5 delivers a real-time, adaptive, process-driven CRM solution that radically differs from the less flexible, static, data-centric solutions offered by other CRM vendors. Developed for the needs of large business to consumer enterprises, Chordiant 5 includes the Chordiant 5 Enterprise Platform, Chordiant 5 Marketing and Chordiant 5 Selling & Servicing. The Chordiant 5 Enterprise Platform is an integrated set of services that includes reusable business components. The integrated suite of marketing, selling and serving applications are all built upon the Chordiant JX Architecture and leverage the enterprise platform. Chordiant 5 is the software industry's first end-to-end J2EE-standard CRM solution that delivers a real-time, adaptive CRM platform that leverages companies' existing infrastructure investments in operational systems within and beyond the enterprise. Global B2C enterprises that implement Chordiant 5 will now have consistent multi-dimensional views of their customers in real time, offering them a richer and more profitable experience, while enabling enterprises to leverage customer interactions into business opportunities. Chordiant's dynamically driven CRM provides the ability for global B2C companies to adapt consistently to individual customer requirements in real time in this changing economy, where demands on customer retention and ROI are critical for these companies, said Ricky Kapur, general manager, Chordiant Asia Pacific. No other company offers this adaptive, process-centric capability; and this is important, because more than half of all static CRM projects fail. In a challenged economy, enterprise-class companies are increasingly demanding scalable, process-oriented applications that allow them to apply their own processes and policies and achieve faster implementation, ROI, a means to control costs and build customer loyalty. Chordiant 5 - Built to scale Chordiant 5 is based on open standards (J2EE, XML and SOAP), making it the only CRM platform enabled to scale to millions of individual customers and flexible enough to fit the enterprise, adapting easily to leverage existing systems and integrating with competing platforms. The Chordiant 5 Enterprise Platform resolves the long-standing build versus buy CRM quandary faced by large B2C enterprises, by delivering out-of-the-box packaged processes, templates and applications, which are used to create adaptive and dynamic business processing using enterprise business rules and policies. The Chordiant JX Architecture is a welcome and long-awaited addition to the CRM market, said Will Zachman, META Group's vice president of SIS and AIS. J2EE offers a single infrastructure that is flexible, scalable and easy to work with, and represents a significant step as companies look forward to the future and the possibility of mobile applications. Chordiant JX Architecture provides an open CRM Enterprise Platform The Chordiant JX Architecture is a 100 percent standards-based open architecture. It delivers XML connectivity to the enterprise, and the J2EE standard object environment, allowing companies to more quickly and easily integrate Chordiant dynamically driven CRM applications with their operational systems and business processes. This offers a faster time-to-market for many enterprise-class CRM applications than custom built solutions and services. The Chordiant JX Architecture delivers a high-performance XML implementation that is optimised for serialisation and parsing, which delivers unmatched performance. The JX Architecture also includes standard J2EE interfaces and extensive use of XML and SOAP interfaces, which enable rapid, low cost integration of scalable applications into existing Global B2C corporate enterprises. About Chordiant 5 Chordiant 5 includes Chordiant 5 Marketing applications, Chordiant 5 Selling & Servicing applications and the Chordiant 5 Enterprise Platform. Chordiant has evolved its proven delivery methodology for Chordiant 5 to exploit the open- and standards-based environments for faster implementation, common skill sets and faster ROI than alternative approaches. Chordiant 5 drives down the cost of user training and customer interactions by providing customer-facing staff with guided interactions, a managed end-to-end process and data entry validation - which limits errors, reduces costs and improves productivity. Enterprises using Chordiant's CRM solutions also benefit from a dynamic view of their customers, a multi-dimensional perspective that is constantly evolving to meet the changing needs of the individual. Chordiant is capable of adapting easily to address the complexity of CRM interactions unique to the financial service and telecommunications industries, as well as consumer direct Global 1000 enterprises. Safe Harbor This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended September 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. About Chordiant Software, Inc. Chordiant Software, Inc. (www.chordiant.com </>) is a worldwide leader in developing and delivering Dynamically Driven CRM solutions for global B2C enterprises. The Chordiant solution enables enterprises to gain a sustained competitive advantage through more efficient and effective marketing, selling and customer service. Only Chordiant delivers real-time, process-centric solutions that provide multi-dimensional customer interactions. The unique Chordiant JX Architecture leverages existing investments inside the enterprise and beyond, resulting in a more relevant and consistent customer experience. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, N.H.; New York; London; Paris; Amsterdam, Netherlands; Frankfurt and Munich, Germany; Johannesburg, South Africa; Sydney and Melbourne, Australia. Chordiant delivers new dynamically driven CRM solutions for the B2C marketplace 2002-01-23T20:03:00Z chordiant-delivers-new-dynamically-driven-crm-solutions-for-the-b2c-marketplace Chordiant Software, Inc. today expanded on its strong track record and focus on delivering successful enterprise CRM solutions to the business to consumer market with the launch of Chordiant 5. Chordiant 5 is an integrated suite of applications and reusable components specifically designed on Chordiant's JX Architecture to meet the customer relationship management (CRM) challenges in the business to consumer (B2C) marketplace. Chordiant 5 is designed to augment Chordiant's leadership in this multibillion dollar B2C marketplace - which includes retail banking, consumer credit, insurance, telecommunications and consumer-direct organisations. These companies are investing millions of dollars into enterprise-wide marketing, servicing and selling solutions; and Chordiant has benefited from its focus on this marketplace. Chordiant's consistent approach to delivering scalable, enterprise-class applications to these B2C markets is represented in its growing customer base of more than 165 global corporations and partners. These include customers, such as MetLife, Littlewoods, Signal Iduna, Hutchinson 3G and the Royal Bank of Scotland, that have embraced the new Chordiant 5 platform and applications to deliver outstanding customer retention, functionality and business differentiation. Unlike competing CRM offerings, Chordiant 5 applications are 100 percent business process driven which provides the unique advantage of being able to embrace the exact processes of the business versus the pre-determined functionality of "static" applications. With the introduction of Chordiant 5, Chordiant is the only company to deliver dynamically driven marketing, selling and servicing software solutions that are real-time, process-centric and multi-dimensional. Chordiant 5 applications help global B2C enterprises deliver more consistent, efficient and effective customer interactions that are flexible enough to adapt to any business transaction, while maximising current technology investments both inside the enterprise and beyond. Chordiant 5 is now available and shipping. Chordiant 5 provides a distributed architecture that gives organisations the ability to quickly and efficiently implement and continuously update the business methods that make them stand out from their competitors and provide real value to their customers. This makes it possible for companies to truly treat customers as individuals - not just account numbers, said Aberdeen Group research director Denis Pombriant. The Chordiant JX Architecture delivers an enterprise-wide J2EE- and XML-based platform for the complex B2C marketplace where companies must provide support for a broad variety of customer touch points to help retain and grow their customer base, Pombriant added. About Chordiant Software, Inc. Chordiant Software, Inc. (www.chordiant.com) is a worldwide leader in developing and delivering Dynamically Driven CRM solutions for global B2C enterprises. The Chordiant solution enables enterprises to gain a sustained competitive advantage through more efficient and effective marketing, selling and customer service. Only Chordiant delivers real-time, process-centric solutions that provide multi-dimensional customer interactions. The unique Chordiant JX Architecture leverages existing investments inside the enterprise and beyond, resulting in a more relevant and consistent customer experience. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, N.H.; New York; London; Paris; Amsterdam, Netherlands; Frankfurt and Munich, Germany; Johannesburg, South Africa; Sydney and Melbourne, Australia. Safe Harbor This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended September 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant adds leading software industry executives to management team 2001-12-14T19:42:00Z chordiant-adds-leading-software-industry-executives-to-management-team Chordiant Software, Inc., a leading enterprise software company for real time customer interaction solutions, today further solidified its growing leadership by adding two software industry veterans to its management team. The new additions are Jeremy Coote, formerly general manager of Siebel North America, and Paul Burrin, formerly senior vice president of corporate marketing at Oracle Corporation. Jeremy Coote joins as president of Chordiants Americas operations, and Paul Burrin joins as the senior vice president for worldwide marketing, both new positions at Chordiant. Mr. Coote and Mr. Burrin are joining a strong, experienced, highly qualified executive team under Chordiants newly-named CEO, Stephen Kelly. The addition of these two highly experienced leaders to the Chordiant management team is a major statement, said Denis Pombriant, research director, CRM, Aberdeen Group. Chordiant is poised to take on all competitors at the lucrative high end of the market. Jeremy and Paul bring industry-proven leadership and experience to Chordiant. Collectively, we have one of the strongest teams in the industry, said Ricky Kapur, general manager, Chordiant Asia Pacific. The latest additions to the management team are a key part of Chordiants continuing evolution as a company relentlessly focused on delivering leading software solutions to the enterprise market. Jeremy Coote to lead Chordiants Americas operations Jeremy Coote provides Chordiant with proven leadership in enterprise software sales, operations and customer deployment. Previously, he was the general manager of Siebel North America where he led the sales operation. Prior to Siebel, Mr. Coote was president of SAP Americas where he helped lead SAP during its rapid expansion from inception in North America to $2 billion, and helped build SAPs 5,000-plus customer base. As the new president of Chordiant Americas, Mr. Coote will be responsible for all of Chordiants Americas operations including the field, and customer servicing and selling functions. Ive been fortunate to work with high growth companies throughout my high tech career, so I have equally high expectations of Chordiant and its vision for creating the real-time customer driven enterprise, said Mr. Coote. I believe that Chordiant has the most upside of any CRM company in the market today. My specific experience includes helping companies that are poised to move to the next level and beyond, to that next level which is clearly true of Chordiant. Paul Burrin joins Chordiant as senior vice president of marketing Paul Burrin has been named Chordiants senior vice president of worldwide marketing and joins the company from Oracle Corporation where he served in a variety of corporate and field marketing roles, most recently as senior vice president, corporate marketing. Mr. Burrin has more than 14 years of experience in business strategy, planning, operations, sales and marketing management. Mr. Burrin will lead Chordiants go-to-market strategy and will direct worldwide field marketing, corporate communications, branding, and industry analyst and media relations. I have considerable field experience having lived and worked for Oracle in a variety of executive positions in Europe, Asia Pacific and North America. Oracle is well known for being growth oriented and this is a value that I bring with me, said Mr. Burrin. Chordiant is uniquely positioned to take the market for CRM solutions to the next level where real-time capability is critical in helping large, complex companies reach, retain and grow their best customers. This will be the next major advance in CRM and Im convinced Chordiant will quickly establish a widely recognised and respected global brand that personifies delivery of the features and benefits of world-class solutions. About Chordiant Software, Inc. Chordiant Software, Inc. (www.chordiant.com) provides software systems designed to optimise customer interactions for Global 1000 enterprises. Chordiants software empowers enterprises to develop high-value relationships that help retain customers, grow revenue and drive profits by providing real-time customer information from a diverse set of legacy systems, integrating all customer communications channels and automating best customer practices throughout the enterprise. Chordiants software meets the needs of enterprises that service millions of individual customers, offer multiple product lines and develop complex customer relationships over a lifetime of interactions. Headquartered in Cupertino, California, Chordiant maintains regional offices in Boston, Chicago, Dallas, Manchester, New York City, Amsterdam, Frankfurt, Johannesburg, London, Melbourne, Munich, Paris and Sydney. SAFE HARBOR This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would, and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers and prospective customers spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended September 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks and Chordiant Unified CRM for Extreme Demands is a trademark of Chordiant Software, Inc. JX Architecture is a trademark of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners. Chordiant forges CRM alliance with Accenture for major financial services organisations 2001-10-12T16:01:00Z chordiant-forges-crm-alliance-with-accenture-for-major-financial-services-organisations Chordiant Software, Inc. (NASDAQ: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions today announced an alliance with Accenture (NYSE: ACN), the worlds leading provider of management and technology consulting services and solutions. Through the alliance the two companies will jointly develop multichannel CRM solutions for financial services organisations in Northern Europe. Under the terms of the agreement, Chordiant will join Accentures network of alliance partners, and Accenture will become the preferred implementer of Chordiants CRM software in Northern Europe. The non-exclusive alliance will focus on the financial services CRM markets in Denmark, Ireland, Finland, Norway, Sweden, United Kingdom. This relationship has already begun to extend beyond these regions with Chordiant and Accenture in Asia working together to provide a CRM solution and implementation for Aeon Credit in Hong Kong. About the Accenture-Chordiant alliance Major Financial services organisations are increasingly focused on providing the highest levels of personal customer service regardless of the way in which their customers choose to communicate with them. This communication can be in person, by telephone, on the Internet, by email, by fax or by letter. Delivering multichannel unified customer management solutions to all these touchpoints, however, has traditionally been a difficult challenge that previously prevented companies and integrators from collectively achieving the highest levels of customer satisfaction. Through this alliance, Chordiant and Accenture intend to address these enterprise service challenges by developing and marketing Chordiants Unifying CRM Solutions for large banks, insurers and brokerages to allow them to deliver differentiated customer management to millions of consumers over multiple communications channels in real-time. The Accenture-Chordiant alliance marks the formalisation of a relationship between the two companies, which has already delivered major CRM solutions to multiple financial services organisations including the Bank of Ireland. In competitive markets such as the financial services sector, it is not enough to implement stand-alone applications. Companies need a unified, customer relationship environment that is integrated into the entire enterprise so that they can maximise each individual customer interaction, increasing cross-selling opportunities and customer retention, said Ricky Kapur, general manager of Chordiant Asia Pacific. Accenture and Chordiant can help Global 1000 companies realise the full potential of their CRM operation with a 360-degree customer view that is based on a customers profile and a companys processes and procedures, then proactively provide, outstanding customer marketing, selling and servicing, on a global scale. ABOUT CHORDIANT SOFTWARE INC. Heavily represented by the financial services, insurance, telecommunications and consumer-direct industry sectors, Chordiants clients typically have more challenging environments for Marketing, Selling and Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprisethrough branch locations, Web, email, telephone or wireless access the Chordiant Unifying CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. The Chordiant Solution includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; Frankfurt; and Sydney and Melbourne, Australia. SAFE HARBOR This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customisation and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation, Chordiants report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Leading marketing automation application now scaled for large IBM data warehousing sites 2001-10-11T17:21:00Z leading-marketing-automation-application-now-scaled-for-large-ibm-data-warehousing-sites Chordiant Software Inc. (NASDAQ:CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions today announced that Chordiant Marketing Director is now available for use with the following IBM data warehousing platforms: IBM's DB2 UDB for AIX, and IBM's DB2 Connect for IBM OS/390. The powerful combination of Chordiant Marketing Director and IBM's data warehousing platforms will provide IBM data warehousing users with access to a rich set of data that can be leveraged to develop highly sophisticated, personalised direct marketing campaigns which help drive customer growth, retention and profitability. Many Global 1000 companies struggle with the question of how to use the data captured in their data warehouses to effectively market, sell to, and service, their target markets. Chordiant Marketing Director is designed to map to a company's existing databases, provide an enterprise view of the customer and provide access to all relevant information needed to plan and develop personalised marketing campaigns. This leads to greater up-sell and cross-sell opportunities and enhances customer retention. "Global 1000 companies that have invested in IBM's powerful data warehousing technologies can now leverage the most powerful, scalable marketing automation solution in the industry to help drive their marketing campaigns," said Ricky Kapur, general manager, Chordiant Software, Asia Pacific. "Chordiant Marketing Director provides the rich campaign management functionality these companies need to maximise return on marketing initiatives and increase customer retention." Chordiant's Marketing Director is designed for optimum performance on these IBM platforms, scaling to meet the business requirements of large companies that market multiple product lines to millions of customers across multiple channels. Chordiant Marketing Director has demonstrated scalability of over tens of millions of unique customer records and leverages the rich set of data available in these massive data warehouses to manage the complete customer relationship lifecycle from target identification through marketing campaign, offer, customer acquisition, fulfilment and ongoing customer service. About IBM Corporation IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM Software offers the widest range of applications, middleware and operating systems for all types of computing platforms, allowing customers to take full advantage of the new era of e-business. The fastest way to get more information about IBM software is through the IBM Software home page at http://www.ibm.com/software. About Chordiant Marketing Director Chordiant's Marketing Director enables companies to manage the complete customer relationship lifecycle from target identification through marketing campaign, offer, customer acquisition, fulfillment and ongoing customer service. Marketing Director also provides real-time response information, campaign exposure and buying pattern intelligence so that customers can use what they have learned in one campaign to improve future campaigns. The enhanced access to communication data allows detailed customer interaction history to be stored and recalled for continual campaign optimisation. About Chordiant Software Heavily represented by the financial services, insurance, telecommunications and consumer-direct industry sectors, Chordiant's clients typically have more challenging environments for Marketing, Selling and Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise-through branch locations, Web, email, telephone or wireless access - the Chordiant Unifying CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. The Chordiant Solution includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; Frankfurt; and Sydney and Melbourne, Australia. SAFE HARBOR This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation, Chordiant's report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant Software expects to exceed third quarter revenue target 2001-10-04T16:02:00Z chordiant-software-expects-to-exceed-third-quarter-revenue-target Chordiant Software, Inc. (Nasdaq: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions, today announced that the company expects its financial results for the third quarter ended September 30, 2001, will exceed the previously announced range of guidance for revenue. Based on a preliminary review of third quarter results, Chordiant expects revenue to exceed the high end of the $19 to $20 million range announced on July 24, 2001. Chordiants momentum continues to be strong and our pipeline continues to grow, said Ricky Kapur, general manager, Chordiant Asia Pacific. The company anticipates announcing new European-based Global 1000 customers over the next several weeks. Chordiant will provide financial details for the third quarter during its regularly scheduled quarterly conference call on October 23, 2001. Managements quarterly conference call will be web cast live for all investors and archived on the Chordiant web site until the end of the fourth quarter of 2001. How to Participate Chordiant Software 3Q01 Results Teleconference October 23, 2001 1:45 p.m. PT / 4:45 p.m. ET Go to http://www.chordiant.com. From this site, you can listen to the teleconference, assuming that your computer system is configured properly. A phone replay will also be available for seven days after the live call at 402-220-0055, access code #400065. ABOUT CHORDIANT SOFTWARE INC. Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiants clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprisethrough branch locations, Web, e-mail, telephone or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; Frankfurt; and Sydney and Melbourne, Australia. SAFE HARBOR This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customisation and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation, Chordiants report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant announces CRMs first major enterprise-wide integration of marketing applications and customer data 2001-09-26T15:43:00Z chordiant-announces-crms-first-major-enterprise-wide-integration-of-marketing-applications-and-customer-data Chordiant Software Inc. (Nasdaq: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions, today announced the integration of Chordiant Marketing Director into its enterprise CRM solution, providing companies with a single view of their customers and enabling them to dramatically increase the success rates of their automated marketing campaigns. In just two quarters since the merger with PrimeResponse, Chordiant is delivering on its commitment to integrate the former Prime@Vantage products with Chordiants Intelligent Customer Interaction Management (ICIM) platform. The integration enables customers to manage the complete customer relationship lifecycle from target identification through a marketing campaign, an offer, customer acquisition and ongoing customer service. The combination of Chordiant Marketing Director with the Chordiant ICIM platform dramatically increases the potential success of automated campaigns by linking marketing with sales and service. The integrated data provides a single customer history and real-time sales and service interaction via multiple channels. New functionality resulting from this integration includes innovative workflow queues that are generated from outbound marketing campaigns and delivered to customer service desktops. Workflow queues are essentially assignments that appear each day for customer service representatives to act upon (i.e., contact customer X with offer Y). According to a recent survey conducted by Chordiant and Accenture, 90 percent of all respondents believe that integrated marketing automation applications result in more relevant communication with customers which, in turn, leads to improved levels of customer satisfaction. The integration of Marketing Director with the ICIM platform represents proactive CRM at its best, said Ricky Kapur, general manager of Chordiant Software Asia Pacific. Chordiant is taking a leadership position by providing an integrated marketing application that improves customer loyalty and delivers dramatic return on investment. This is the integrated enterprise-wide CRM solution companies want and need. The Chordiant ICIM platform and Marketing Director are available now. ABOUT CHORDIANT MARKETING DIRECTOR Chordiants Marketing Director enables companies to manage the complete customer relationship lifecycle from target identification through marketing campaign, offer, customer acquisition, fulfillment and ongoing customer service. Chordiants Marketing Director also provides real-time response information, campaign exposure and buying pattern intelligence, so that customers can use what they have learned in one campaign to improve future ones. The enhanced access to communication data allows detailed customer interaction history to be stored and recalled for continual campaign optimization. ABOUT CHORDIANT SOFTWARE INC. Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiants clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprisethrough branch locations, Web, e-mail, telephone or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; Frankfurt; and Sydney and Melbourne, Australia. SAFE HARBOR This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation, Chordiants report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Bank of Ireland chooses Chordiant Software for a single unified vision of its customers 2001-09-11T17:13:00Z bank-of-ireland-chooses-chordiant-software-for-a-single-unified-vision-of-its-customers Chordiant Software, Inc.(NASDAQ: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions, today announced that the Bank of Ireland has selected Chordiant's Always-On customer relationship management platform as the basis for a new customer excellence program. Terms of the contract were not disclosed. The Bank of Ireland chose Chordiant to support superior customer service in both branch network and direct channels. In addition, the Chordiant platform complements Bank of Ireland's technology infrastructure and multichannel banking architecture. The retail banking sector continues to be highly competitive and our customers expect us to know them and understand the depth of the relationship, said Deirdre Hannigan, director of retail strategy, Bank of Ireland. Chordiant will be a key enabler for Bank of Ireland to support customer interactions across our retail business. Ricky Kapur, general manager, Chordiant Asia Pacific, said, Chordiant maintains a proven track-record for aiding leading global organisations such as Bank of Ireland that are competing in sophisticated markets including banking and financial services. Chordiant can help deliver a full cycle of marketing, selling and servicing, thereby increasing the company's value to their customers. Other Chordiant customers in financial services include: Advance Bank, Alliance and Leicester, Banco Comercial Portugues, Banca Popolare de Novara, BankWest, Barclaycard, CIBC, Credit Suisse, Deutsche Bank, DLJDirect, First USA, Lloyd's TSB, Open Bank, Principal Financial, Quick & Reilly, Republic National Bank, Standard Life and The Royal Bank of Scotland. About Chordiant Software, Inc. Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiant's clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprisethrough branch locations, Web, e-mail, telephone, or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; Frankfurt, Sydney and Melbourne, Australia. SAFE HARBOR This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects, "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions.. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web Site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiants Dialog Interaction Server changes how web sites are designed and used 2001-09-07T18:55:00Z chordiants-dialog-interaction-server-changes-how-web-sites-are-designed-and-used Chordiant Software Inc. today announced Dialog Interaction Server, a general-purpose web interaction solution that speeds the deployment of engaging and dynamic web interactions. According to the Boston Consulting Group, more than 65 percent of online transactions are abandoned before purchase because it is too difficult to complete transactions on many web sites. Chordiant is focused on increasingly higher thresholds of customer satisfaction and loyalty in cyberspace by providing new technology that improves Web site useability. Better useability means fewer frustrating web experiences that remind users the competition is just one click away. Ricky Kapur, general manager, Asia Pacific, Chordiant says, The ability to acquire new customers online, coupled with the reduction in operating costs by providing self-service web operations is significant to an organisations bottom line. Yet when a prospect has a bad web experience, he or she is very unlikely to return to the frustrating site and to do business with the organisation, resulting in the company losing the opportunity to sell its products and services to a potentially well-qualified prospect. Unfortunately, a lot of web sites score poorly when measured in terms of useability. Chordiants Dialog Interaction Server changes this. Companies can now expect their web sites will serve as a comprehensive and result-oriented selling agent, a service agent and an information management agent for their customers. Technologies like Dialog Interaction Server can help companies attain high-quality end-user experiences on their web sites, resulting in a greater degree of success for the company. To this end, the addition of Dialog Interaction Server helps round out Chordiants charter to provide solutions that build intelligent relationships with individual customers across the enterprise, no matter the customer touch point. JX Architecture speeds applications development time Unlike other out-of-the-box web interaction development solutions, Dialog Interaction Server is based on Chordiants JX Architecture, which provides native support for Java 2 Enterprise Edition (J2EE) and XML software standards incorporated in many enterprises today. The JX Architecture-based Dialog Interaction Server enables organisations to more rapidly and effectively create, deploy and maintain interactions for complex processes on the web using a standards-based framework that significantly speeds development time. JX Architecture is Chordiants implementation of the Chordiant Intelligent Customer Interaction Management (ICIM) platform and Chordiant Intelligent Business Services on a J2EE platform, utilising XML as a fundamental internal plumbing element. The JX Architecture allows developers to code at a higher level of abstraction than just at J2EE, meaning developers can work with Chordiants solutions and XML format data in application pure Java, which augments application development and deployment. Enterprise wide CRM solution Chordiants enterprise-based CRM software is designed to help companies keep track of their customers and boost revenues by increasing customer loyalty. No matter how consumers choose to communicate with customers enterprises, the Chordiant Unified CRM Solution provides a real-time, single view of each customer, and a consistent, personalised process for every interaction, resulting in higher rates of customer satisfaction and loyalty. Chordiants latest CRM offering, Dialog Interaction Server, is designed to consistently improve the effectiveness and efficiency of customers, prospects, partners and employees who are using the Web to interact with a business. These web interactions range from selecting, configuring and purchasing products and services, as well as the ongoing servicing of customers, partners collaborating on projects, parties bidding on Request for Proposals all the way to employees interacting with content management systems and business processes. Marketed as both a stand-alone web interaction solution and as a complement to all of the Chordiant CRM products, Dialog Interaction Server enables the deployment of more dynamic, engaging web interactions to increase close rates, which, in turn, maximises revenue, maximises customer acquisition and reduces selling costs. Additionally, Dialog Interaction Server also makes it faster and easier to create, deploy and maintain high-level Web interactions to reduce system development cost, speed system deployment and reduce ongoing maintenance costs. Poor useability negatively impacts customer acquisition by causing a prospect to abandon a transaction, but it also increases costs of the support and service centres within an organisation. If a prospect submits an incomplete or inaccurate form, customer relations staff within the company must now become involved in correcting and re-submitting the transaction, provided they havent left for the competition, which, again, severely impacts the bottom line, says Ricky Kapur. Good useability key to web design Dialog Interaction Server helps facilitate the creation of good useability in web design, changing the way a web site can be designed to greatly enhance end-user experiences. Through dynamic behaviour, meaning the web site reacts in real-time to end-user selections, actions and entries, as well as real-time validation of data and streamlined business processes, Chordiants Dialog Interaction Server goes beyond what has been considered cutting-edge in Web design and process flow. About Dialog Interaction Server Chordiant recently acquired the foundation technology for Dialog Interaction Server in an asset purchase from ActionPoint Inc. for $7.2 million in cash and stock. Customers for the solution to date include: InsureZone.com, Go Save on Freight (GOSOF.com), 1EXECStreet, Michigan Gaming Control Board and Silas Technologies. Dialog Interaction Server features a runtime engine that manages the merging and delivery of dialogs to the browser; manages mid-session connectivity for validation and population of content; and manages the export of an XML instance document to the enterprise. The customisation tool for Dialog Interaction Server, called Dialog Designer, provides a graphical development environment for the rapid creation of customised, dynamic web dialogs. Dialog Interaction Server fits into the Chordiant ICIM platform. - ends - About Chordiant Software, Inc. Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiants clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprisethrough branch locations, Web, e-mail, telephone, or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalized process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximize their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; Frankfurt, Sydney and Melbourne, Australia. SAFE HARBOR This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would, and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions.. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web Site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant completes CRM offering with e-selling software 2001-09-06T18:15:00Z chordiant-completes-crm-offering-with-e-selling-software Chordiant Software Inc., a leader in unifying Customer Relationship Management (CRM) solutions, today announced Chordiant Selling Director, an e-selling software product that enables Global 1000 enterprises to quickly produce dynamic, web-based interactions targeted at their millions of individual customers. Ricky Kapur, general manager, Asia Pacific, Chordiant says, The addition of Selling Director is a solid step toward realising our vision of a complete, unified e-marketing, e-selling and e-servicing platform. It is expected to generate revenue by letting enterprises effectively sell complex products and services on the web. Selling Director interacts with the Chordiant platform to deliver intelligent select/configure/quote interactions for individual consumers. With Selling Director, customers will be able to develop more dynamic, engaging web interactions to increase close rates that will maximise revenue and customer acquisition, while reducing selling costs. For the developer, Selling Director capitalises on J2EE and XML standards, making it faster and easier to create, implement and maintain superior web interactions to reduce development costs, speed deployment and reduce ongoing maintenance expenses. Selling Director also integrates easily into an enterprises legacy systems, leveraging information stored in enterprise databases, making it easy to connect with enterprise databases to streamline interactions. Selling Director also integrates into existing web infrastructures to leverage performance and availability. About Selling Director Selling Director is a result of the Java server technology purchase from ActionPoint. The resulting thin-client, web-based application will allow consumers direct access to enterprise business services and provide a single view for individual consumers, thereby exploiting Chordiants Intelligent Customer Interaction Management (ICIM) platform. Using Selling Director, individuals experience a dynamic dialogue that guides them to make selections based on the information they provide. This dynamic interaction reduces the likelihood that the customer will abandon the transaction before it has been completed. Intelligent recommendations and guidance are offered through user-friendly wizards or pop-up messages to help individuals make smart, accurate choices based on their unique situations and requirements. Selling Director automatically populates fields with information pulled from enterprise systems such as policy numbers, discount profiles or order history, providing users with an accurate and efficient interaction. Chordiants technology pushes business logic down into the browser and onto the individuals desktop in the form of DHTML and Javascript, minimising round trips to the server. Individuals are informed instantly about choices and entries are validated in real time. About Chordiant Software, Inc. Chordiant Software (www.chordiant.com) delivers a Unified CRM Solution that provides the Intelligent Customer Interaction Management (ICIM) platform for enterprise-wide integration with existing systems and Intelligent Business Services including: E-marketing, E-service, E-selling, E-fulfillment services and embracing customer's existing applications. Chordiant's solution is designed to solve the extreme customer requirements of complex businesses serving millions of individual customers in real-time and across multiple lines of business with the objectives of customer satisfaction, retention, growth, and lifetime value. Whether communicating via branch locations, Web, email, telephone, or wireless access, the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised message for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. Marketers can maximise their marketing investment through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. Headquartered in Cupertino, California, Chordiant maintains regional offices in Boston; Chicago; Dallas; Denver; Manchester, New Hampshire; New York; Amsterdam; London; Neu Isenburg and Munich, Germany; Paris; Sydney and Melbourne. This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this news release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as believes, anticipates, plans, expects, will, would, and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, methodologies, and products of the acquired company; the risk of loss of key personnel of the acquired company; diversion of management attention from other business concerns; and business risks including the risk of variations in quarterly operating results, significant current and expected additional competition, and the need to continue to expand product distribution and service offerings. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. Also, statements in this news release related to the expected benefits of the transaction are subject to risks related to the timing and successful completion of technology and product development efforts; integration of the technologies into Chordiants existing products; unanticipated expenditures; changing relationships with customers, suppliers and strategic partners; and other factors described in both the Securities and Exchange Commission filings listed above and other periodic reports filed by Chordiant with the Securities and Exchange Commission. Chordiant Software evolves from customer interaction to full-suite enterprise CRM 2001-08-28T16:02:00Z chordiant-software-evolves-from-customer-interaction-to-full-suite-enterprise-crm Chordiant Software, Inc. (NASDAQ: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions has evolved from customer interaction player to full-suite enterprise CRM solution provider, according to industry analysts Datamonitor and Butler. In a new research paper by The Butler Group, analyst Andy Kellet says, We believe that where Chordiant has a real advantage over some of the other larger players in the CRM arena is in its willingness to personalise the solution to fit the needs of the client, rather than expecting the client to completely re-engineer its operations to fit the needs of the software. Recently, Chordiant announced a record second quarter, which included major new enterprise customer wins, key partnerships and alliances as well as new technology and product announcements. The company achieved a 151 per cent revenue growth year over year. Chordiants solid financial results are a highlight in the CRM market where most other independent CRM software vendors have either missed earnings targets or restated revenue projections. Chordiant continues to consistently execute its strategy to deliver enterprise-class CRM platforms and applications reflecting Global 1000-class financial services, telecommunications, insurance and customer-direct companies demand for enterprise-class, scaleable eMarketing, eSelling and eServicing software that provides a 360-degree view of the customer and delivers higher customer retention and ROI. 2001 Chordiant company successes include: Completed acquisition of marketing automation vendor, PrimeResponse and integrated the Chordiant ICIM platform and Chordiant Marketing Director; Acquired Java server technology from Action Point, and began marketing the sales and service applications, Chordiant Selling Director and Chordiant Dialog Interaction Server; Completed sales with Hutchison, VoiceStream, RAC Motoring Services, ING and MobileOne; Commenced 12 engagements with customers, Bank of Ireland, AEON Credit, BPN--Banca Popolare di Novara, Les Trois Suisse, Thomson Travel Group, and the Financial Services Authority; Introduced the JX Architecture, based on the J2EE Workflow Server and XML data connectivity standards, to support the development and implementation of the next generation of real-time CRM applications on the Chordiant Intelligent Customer Interaction Management (ICIM) platform; Made Software Magazine's 19th Annual Software 500 list of the world's leading software and services providers in the June/July 2001 issue. Ian Bowles, senior vice president of Chordiant Software, International says, Global 1000 Companies with extreme customer demands choose Chordiant for the companys vertical industry expertise and innovation as well as Chordiants ability to deliver enterprise-class, flexible solutions. Chordiants CRM solution provides rapid integration with a customers business systems and processes and allows the customer to maintain their investment in their existing hardware and software. Our industry-leading platform products and business applications help clients build profitable relationships with their customers based on high-value customer interactions that span the customer lifecycle. About Chordiant Software, Inc. Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiants clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise--through branch locations, Web, e-mail, telephone, or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; and Sydney and Melbourne, Australia. Safe Harbor This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would, and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions.. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Hutchison 3G selects Chordiant for multi-media CRM 2001-08-15T18:45:00Z hutchison-3g-selects-chordiant-for-multi-media-crm Hutchison 3G UK, (Hutchison 3G), holder of the Universal Mobile Telecommunications System (UMTS) license for the largest block of spectrum in the UK, today announced that it has selected Chordiant Software, Inc. as its strategic CRM supplier for multi-media customer interaction management. Chordiant will handle service requests for Hutchison 3G subscribers and provide operational CRM capability across multiple channels, helping to deliver an unrivalled customer experience, aimed at maximising customer satisfaction and retention. The system will initially be developed in the UK and later made available in every country where Hutchison Whampoa has 3G interests. Hutchison 3Gs unified approach to middleware solutions is expected to strengthen its ability to offer personalised services to customers, improving average revenue per user (ARPU). Colin Tucker, managing director of Hutchison 3G UK said, Customer satisfaction is of great importance to us. We selected Chordiant as a CRM partner because they can provide us with the best solution to build and maintain strong customer relationships. Hutchison 3Gs unique middleware architecture will provide a single view of each customer. Within that architecture Chordiant will be instrumental in providing customer focused information and managing customer interactions, to let Hutchison 3G deliver relevant business services tailored to any subscriber across any medium. Ricky Kapur, general manager, Chordiant, Asia Pacific said, Hutchison 3G is extremely diligent in its efforts to provide an unrivalled customer experience for mobile users and maximise return per subscriber. Our track record with Global 1000 telecommunications companies means that our solutions are designed with those aims in mind and we are confident that we can help Hutchison 3G to differentiate its brand with customers as it enters the market next year. The financial terms were not disclosed. About Hutchison 3G UK Hutchison 3G UK Ltd. ("Hutchison 3G") holds licence 'A' (a third-generation mobile licence), which was issued by the UK government in May 2000. This licence was the largest block of spectrum auctioned in the UK, as it was set-aside for a new entrant to the market. The licence consists of 15mhz of paired spectrum, and 5mhz of unpaired spectrum. 3G is a convergence of mobile, telephony and information systems which promises to change people's lives by enabling them to access information when, where and how they want. The 3G standard (agreed throughout Europe, Japan, China, and the rest of Asia) is formally known as UMTS (Universal Mobile Telecommunications System). It represents a global standard for third generation mobile communication systems and is at the heart of the Hutchison 3G initiative. Hutchison Whampoa Limited holds a 65 per cent stake in Hutchison 3G, the other major shareholders are NTT DoCoMo (20 per cent) KPN Mobile (15 per cent). About Chordiant Software, Inc. Chordiant Software (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise through branch locations, Web, e-mail, telephone or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact. Headquartered in Cupertino, California, and London, Chordiant maintains regional offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; Brentford, UK; Amsterdam; Paris; Munich; and Melbourne. Safe Harbor This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would, and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customisation and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. MobileOne selects Chordiants Unifying CRM Solution to create, execute and analyse powerful marketing campaigns 2001-08-14T18:41:00Z mobileone-selects-chordiants-unifying-crm-solution-to-create-execute-and-analyse-powerful-marketing-campaigns Chordiant Software, Inc. (NASDAQ: CHRD), a leader in Unifying Customer Relationship Management (CRM) Solutions has announced that MobileOne (Asia) Pte Ltd, a leading mobile, IDD and paging service provider in Singapore, has chosen Chordiant Marketing Director to create, execute and analyse its marketing campaigns. Chordiant Unifying CRM Solution applications will allow the MobileOne marketing team to create highly targeted and personalised campaigns by matching relevant offers with appropriate channels and customer segments. Chordiants applications have intuitive graphical user interfaces that will let MobileOne business analysts rapidly assemble a full range of campaigns, from one-time offers to fully integrated event-driven marketing campaigns that span months. The Chordiant Unifying CRM solution then provides up-to-the-minute back-end analysis, including response rates and fixed and variable campaign costs. This allows MobileOne to make adjustments in real time to get the absolute maximum from its marketing dollar. Neil Montefiore, chief executive officer of MobileOne says, Chordiants solution supports our goal of providing our customers with high quality, excellent value and innovative services. Our objective is to use Chordiants software to communicate with our customers, deliver services and programmes, and measure the outcomes of our marketing efforts in an efficient, timely and effective manner. Ricky Kapur, general manager, Chordiant Asia-Pacific says, Were excited about working with MobileOne in Singapore. To secure a high profile organisation like MobileOne as a customer demonstrates Chordiants leadership momentum and ability to deliver software, services and eMarketing, eSelling and eServicing software to Global 1000 companies in the financial services, banking, insurance, telecommunications and consumer direct markets. Chordiant offers clients a relationship marketing solution that spans the full customer lifecycle across all traditional, electronic and wireless channels. This means our clients can communicate with their customers consistent, personalised experiences, says Ricky Kapur. -ends- About Chordiant Software Inc. Heavily represented by the financial services, telecommunications and travel industry sectors, Chordiants clients typically have more challenging environments for e-Selling and e-Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software, Inc. (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiants branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiants ICIM platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise--through branch locations, Web, e-mail, telephone, or wireless access the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalised process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiants sophisticated Marketing Automation Business Services, marketers can maximise their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenues and drive profits during every contact. Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; London and Brentford, U.K.; Amsterdam; Paris; Munich; and Sydney and Melbourne, Australia. Safe Harbor This news release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as believes, anticipates, plans, expects, will, would, and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiants revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiants products; customisation and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiants need to retain and enhance business relationships with systems integrators and other parties; Chordiants use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiants Securities and Exchange Commission filings, including without limitation Chordiants report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks and Chordiant Unified CRM for Extreme Demands is a trademark of Chordiant Software Inc. JX Architecture is a trademark of Chordiant Software Inc. All other trademarks and registered trademarks are the properties of their respective owners. # # #