The PRWIRE Press Releases https:// 2006-03-22T19:26:00Z Equant Moves Further, Wider and Deeper into Customer Sites with Enhanced Site Management Services 2006-03-22T19:26:00Z equant-moves-further-wider-and-deeper-into-customer-sites-with-enhanced-site-management-services Equant is fortifying its Adaptive Network by introducing a new suite of comprehensive site management services, enabling all customer sites to be monitored and managed by Equant, even those that are not on Equants Adaptive Network, but on a local telcos or a global competitors network or LAN. With its site management services, Equant is leveraging its previous integration services experience and offering with a renewed focus on providing flexible a la carte site management options. These services address LAN VPN management, fault management, configuration management, performance management and event service level management. The same best-of-breed tools and technologies that support Equants Global Adaptive Network are now available to seamlessly address specific customer requirements site by site. Site management allows customers to have a single view of their VPN, regardless of the various providers they use. Site management enables Equant to monitor and manage the entire VPN instead of the VPN being managed independently in numerous parts such as Equants managed or customer managed Adaptive Network, local and regional telcos VPN, or a global competitors VPN. This enhancement is another way that Equant is continuing to meet our customers unique global needs, said Jacques Demael senior vice president of Global Communications Solutions, Equant. We know that efficiency and cost-savings are key business objectives for our customers, and we continue seeking innovative ways to help them meet their goals. The ability to manage with a single view sites which are located on Equants network or on any other providers network, offers an absolutely unmatched degree of flexibility and adaptability. These additional fortified services will continue to provide and enhance Equants global standing. Forresters Brownlee Thomas, states that Equant continues to lead the pack noting Equants extensive portfolio and deep global reach.[1] Equants reach continues to be the widest available in the market place with: Reach in 220 countries and territories, with 1,400 points of presence in 890 cities and towns with 152,000 user connections around the world; MPLS based IP VPN available in 144 countries; Remote access available in 140 countries, with WiFi hotspots in 57 countries and DSL in 50 countries; Local support available in 166 countries. About Equant Equant is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by more than 1,400 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. About Equant IP VPN Equant Adaptive Network is a fully integrated, scalable and customised on-demand VPN offer that simplifies the seamless integration of different technologies while reducing the cost and complexity of network management. Before Adaptive Network, multinational organisations had to determine the best overall strategy for their network, focusing their choice only on one or two technologies and accepting to deal with this limitation. The adaptive network concept allows Equant to customise and tailor network solutions to individual needs of customers unique location requirements wherever they are on the globe. This customisation is more critical than just the ability to reach a given country. Site management makes Equants Adaptive Network portfolio the most flexible, comprehensive offering in the industry. Metsliitto Group Connects Globally with Business Everywhere, the Worlds First Integrated Range of Mobility Solutions of the France Telecom Group 2006-01-10T16:32:00Z metsliitto-group-connects-globally-with-business-everywhere-the-worlds-first-integrated-range-of-mobility-solutions-of-the-france-telecom-group Metsliitto Group, the tenth largest forest industry group in the world, has signed a three-year, multimillion dollar deal with Equant to connect the Groups mobile workers around the world to their corporate IT systems with Business Everywhere. The solution will increase the productivity of Metsliitto Groups mobile and home office workers, improve customer service, and reduce costs. Metsliitto Group, based in Finland, comprises five business areas: wood procurement, wood products industry, pulp production and producing fine papers and paperboard as well as tissue paper. Until now, each business area has had several individual mobile solutions. Replacing the existing decentralised infrastructure based on multiple contracts with multiple vendors around the world is a new approach for Metsliitto Group. Business Everywhere provides one contract, one bill, a single customer experience and a guarantee of simplicity for the IT manager, enabling better management of his fleet. This consolidation will deliver obvious TCO reductions to Metsliitto Group as well as a high and consistent level of security via a simplified technical environment. Business Everywhere is going to support more than 3,500 of Metsliitto Groups mobile and home office users in nearly 30 countries. Mobile and home office workers will be able to connect to Metsliitto Groups intranet site on the IP VPN network through multiple access methods including WiFi, xDSL, 3G, Edge, GPRS, ISDN and Private dial. Security of the connections will be ensured through an Equant built and managed strong authentication platform. With Business Everywhere we significantly reduce complexity and the administrative cost of managing multiple vendor relations around the world. Moreover, we will increase our operational efficiency through higher productivity of our mobile and home office workers, said Olavi Maanavilja, chairman of Metsliittos CIO Group. Metsliitto Groups employees will be able to access their business applications such as Microsoft Exchange and SAP from a range of devices such as laptops, PDAs, communicators and home PCs with the same login procedure regardless of access technology and location. The contract also includes consultancy services, service and project management, use of a reporting tool, as well as a connection kit. Metsliitto Group has been an Equant IP VPN customer for more than three years, said John Conlan, general manager for Equant in the Nordics. It is a great honour to facilitate their initiative to reduce costs of their mobile operations and increase overall profitability with our Business Everywhere solution. A holistic and efficient mobility solution where mobile workers can connect to corporate networks anywhere with any device and any access technology at international level has become imperative to stay competitive for global businesses today. Business Everywhere is the France Telecom Group worldwide portfolio of integrated mobility solutions available via a unique end user interface, accessible through any network (WiFi, ADSL, GPRS, Edge, 3G or PSTN ) on any device (PC, PDA) supporting any application (mail, voice, instant messaging and video). Business Everywhere is specially catered for all employees from SoHos to MNCs to access the Internet and their corporate applications wherever they are. Business Everywhere won the Best New Service award in October 2005 at the annual World Communication Awards. Available in France and Poland and soon in the United Kingdom, Business Everywhere is also proposed world wide to multinational corporations via Equant. Business Everywhere has already attracted more than 375,000 users in France. About Metsliitto Metsliitto is the tenth biggest forest industry group in the world. Its five business areas include wood procurement, wood products industry, pulp production and producing of fine papers and paperboard as well as tissue paper. Its sales are about 8.5 billion euro. With almost 30,000 employees, the Metsliitto Group companies, Finnforest, Botnia, M-real and Mets Tissue have presence in nearly 30 countries. About Equant Equant is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by more than 1,400 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Linde AG Opts for Equants Adaptive VPN 2005-09-13T20:31:00Z linde-ag-opts-for-equants-adaptive-vpn Equant has signed a three-year agreement with the international technology group Linde AG to develop a 30 site adaptive VPN solution in the Asia Pacific region with additional connections to follow. Based in Wiesbaden, Germany, Linde is the market leader in the gas, engineering and materials handling segment with approximately 41,500 employees and more than nine billion euros in annual sales. Linde wanted to expand its IT infrastructure in the Asia Pacific region. The aim was to consolidate the infrastructure and design an IT communication platform that satisfied all future business-relevant requirements. The objective was to make future business locations and services simple to integrate, while facilitating adaptation to changing bandwidth requirements. Linde opted for an adaptive VPN from Equant that is both flexible and scalable, meeting its requirements. With leased-line and DSL access, Internet VPN (combined with VPN bridge), dial-on-demand routers and remote users as well as a network-based Internet basic outbound gateway, Equant ensures a flexible and regionally-oriented WAN that supports Lindes Asia Pacific expansion plans at every level. We werent looking for a network based on a single technology, but a network capable of combining a variety of different solutions, said Dr. Peter Wroblowski, CIO of Linde AG. In addition, it had to be an adaptive solution that was both cost-efficient as well as flexible, while at the same time meeting current and future communications requirements. Equant convinced us with its adaptive IP VPN, its international team and its regional expertise. We are delighted to have secured this contract in the face of strong international competition, said Frank Sommerfeld, CEO of Equant in Germany. It underscores once again the effectiveness of Equants strategy of offering standardised, high-quality and tailor-made communications solutions. When it comes to communications services, scalability, availability and flexibility are of vital importance especially for global players. Equant Adaptive VPN represents an innovative step in communications infrastructure solutions. Before Adaptive VPN, multinational organizations had to determine the best overall strategy for their network, focusing their choice only on one or two technologies and accepting to deal with this limitation. Through its Adaptive VPN, Equant offers on-demand solutions, allowing customers to pick and choose the best network technologies for each of their sites and applications, while Equant integrates and manages them in single and fully customized communications infrastructure. About Linde AG Linde AG, with around 41,500 employees worldwide, generates annual revenues of more than nine billion euros, and is the largest builder of hydrogen production facilities in the world. The company equips virtually all existing liquid hydrogen filling stations, operates Germanys sole hydrogen liquefaction plant, and is a leader in hydrogen refuelling technology. About Equant Equant is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Equant Achieves Double Gold in Latest Ratings from Telemark 2005-08-10T18:11:00Z equant-achieves-double-gold-in-latest-ratings-from-telemark In the 19th release of the Managed Data Network Services Benchmarking Customer Satisfaction report published by Telemark, Equant achieved Telemark Gold in Secure Data Transfer and Geographical Reach End to End. In total Equant achieves 11 Best in Class titles and 11Excellent ratings. According to Janet Watkin, Telemark director: Equant is a formidable global operator. In pivotal group categories, Meeting Customer Requirements and Customer Support, Equant is perceived as the aggregate global leader for satisfying customers ahead of competitors. Coupled with the high standards Equant achieved in Network Security and Geographical Reach, where it gained the Telemark Gold Award for outstanding levels of customer satisfaction, Equant also distinguishes itself by the high proportion of excellent results. According to Telemark, Equants customer satisfaction performance has improved again over the course of the last three years, and Equant has historically shown global leadership in many attributes. Alexandre Gouvea, senior vice president, Customer Services and Operations, said: Equant considers the findings of the Telemark report a very important gauge of how well we are doing in continuing to meet our customers expectations. We are pleased to see that we improved our performance again over the last year. In particular, we are honored to receive Best in Class in Meeting Requirements and Customer Support. These are two particularly important attributes that affect our customer relationships, and we are very encouraged to see that our customers are pleased with our efforts in those areas. About Voice of the Customer: Managed Data Network Services User Report Telemarks innovative report provides user feedback from several hundred data network managers worldwide on customer satisfaction with managed data. The report is published three times each year (February, June and October) and includes profiles of service providers (AT&T, BT, Cable & Wireless, Equant, BT Infonet, MCI and NTT) based on customer information supplied during interviews to discern strengths and weaknesses. A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from 'bid to bill'. The comparative assessment looks at perceived performances of the operators indicating 'Best in Class'. For more information about the report, visit: http://www.telemarkservices.com/en/reports_custvoice.htm. About Telemark Services Ltd. Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organizations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com. About Equant Equant is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Johnson Electric Saved 25 Percent in Cost by Using Equant for Consolidation and Management 2005-08-01T15:21:00Z johnson-electric-saved-25-percent-in-cost-by-using-equant-for-consolidation-and-management Equant has successfully implemented a multimillion dollar network management solution for Johnson Electric Holding Ltd (HKSE: 179), a world leader in motors for automotive and commercial markets. Johnson Electric needed a fully-managed network solution that would improve productivity by significantly increasing bandwidth and reduce total cost of ownership at the same time. Johnson Electric was able to ride on Equants global network to roll out new applications worldwide to enhance the logistic and supply chain efficiency. Since implementation, it has saved up to 25 percent in cost. Based in Hong Kong and with more than 50 offices around the world, Johnson Electric is using Equant to consolidate multiple network suppliers into one for easy management to ensure high level of network security, improve mobility, and increase network infrastructure efficiency. At the same time, they are able to include new applications such as voice over IP onto their network. Johnson Electric provides products to over 30 countries for over 100 applications, said Bruce Morgan, head of IT of Johnson Electric. Equants capabilities in managing complexity and deploying advanced communication solutions on a global basis enables us to meet our business needs and objectives, and very importantly, allows us to know what applications, and which users are consuming the bandwidth. The successful implementation of the Johnson Electric solution underlines Equants strength in providing multi-regional, complete IT infrastructure solutions to large and mid-market MNCs, said Eric Ng, vice president, Equant Greater China. About Johnson Electric Johnson Electric is a motor industry growth leader, providing micro motors and integrated motor systems to global customers in the automotive, power tools, home appliances, business equipment, audio-visual and personal care sectors. Design engineering centers are located in Hong Kong, Italy, China, Japan, Israel and the U.S. Johnson Electric Holdings Limited is listed on the Hong Kong Stock Exchange (code 179) and is a constituent of the Hang Seng Index. More information is available at the companies web site: www.johnsonelectric.com. About Equant Equant is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Equant to Deliver with UMS Worlds First Multi-Channel Alert System 2005-05-04T13:42:00Z equant-to-deliver-with-ums-worlds-first-multi-channel-alert-system Equant (NYSE: ENT) (Euronext Paris: EQU) has been selected by UMS, a leading Nordic unified messaging service provider, to deliver the worlds first multi-channel alert system to national authorities and businesses. Equant will host UMS platform across Oslo and deliver a global voice network for an integrated alert system allowing entities to inform and evacuate a mass audience rapidly and effectively. Equant will provide worldwide Internet access to UMS Web page supported by a 24-hour helpdesk in London. Also, UMS will use Equant Contact Center, a highly flexible, international, inbound call-management service that allows users to call local phone numbers for information and support in all markets. UMS selected Equant based on Equants international reach, integrated platform and consultancy services. In particular, Equants hosted platform and voice network meets the highest standards for data security as well as physical infrastructure. The relationship with Equant is crucial to UMS growth strategy by providing the hosted platform and communication infrastructure that enables us to expand our business internationally, said Kjell Heen, CEO, UMS. With Equants hosting solution, we will be able to deliver the population alert systems on a highly secure and reliable global platform, which is managed both globally and locally by Equant. We are experiencing an increasing need for public emergency response tools, said Heen. In addition, he predicts a significant growth in the unified messaging market over the next few years. UMS communications system enables authorities and businesses to send a single message to a mass audience through voice and SMS, or short message service. Using a response function, a large group of people over a specified geographical area can request more information or respond. The authorities have access to an online map, which specifies the geographic area they wish to address. In this way, they can convey their message to thousands of people via multiple channels within minutes. UMS currently has offices in Oslo and Copenhagen and serves 80-plus customers, including national response units and emergency services. The Swedish electricity corporation Vattenfall uses UMS system in case of a power failure. In Norway, the Red Cross uses UMS system in the event of missing children, avalanches, skiing or climbing accidents. The Directorate of Civil Preparedness and the fire brigade also make use of the warning methods also. In Denmark, the police have just agreed to test the system as part of their early warning system. This is a strong example of how a niche service company can reach a global audience by partnering with an international communications provider, said John Conlan, managing director, Equant Nordic. This is a clear case of business-enabling where we handle the platform and manage the global infrastructure, so that UMS can focus on developing the functionality and approaching new clients. About UMS Unified Messaging Systems (UMS) is a Norwegian software company that develops and distributes communications solutions. Since its establishment in 1997, UMS has pioneered the development of advanced message handling systems and now offers complete solutions for business and industry that are designed to increase efficiency, accessibility and mobility. The company distributes its solutions through its own sales organisations in Norway and Denmark and also has agents in Norway and the rest of the world. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Equant Achieves Nine Customer Satisfaction Best in Class Ratings from Telemark 2005-04-05T14:05:00Z equant-achieves-nine-customer-satisfaction-best-in-class-ratings-from-telemark In the 18th release of the Managed Data Network Services Benchmarking Customer Satisfaction report published by Telemark, Equant achieved nine Best in Class ratings as well as the greatest number of Excellent ratings in the report. Dr. Kerry Tomlinson, author of the report at Telemark Services, said: Equants consistently superior ability to provide excellent service in so many diverse locations has long been a key strength. Equants dominance in this area is further demonstrated by its perceived Best in Class status for International Performance, Geographical Reach End-to-End and End-to-End Network Management. With no less than nine Best in Class performances as well as the greatest number of Excellent attribute ratings in this report, Equant shows a dedication to exceptional performance in all aspects of global communications. From Fault Reporting to Helpdesk Support and Installation to Network Management, Equant does a great job for its customers. According to Telemark, Equants customer satisfaction performance has improved significantly over the course of the last two years, and Equant has historically shown global leadership in many attributes. Alexandre Gouvea, senior vice president, Customer Services and Operations, said: Equant is constantly striving to improve its customer relationships, and the Telemark report is invaluable in helping us benchmark the success of these efforts. Equant has considered its ability to deliver not only a global network, but also dedicated local support services in every corner of the world as a key differentiator. It is therefore very encouraging to see that this view is widely shared by our customers through our excellent customer satisfaction ratings in the latest Telemark report. In addition to customer satisfaction surveys, Equant receives customer feedback through different channels. As a result of this feedback, Equant recently launched a new program called the Customer Select Program. The Customer Select Program unbundles Equants customer care services and enables customers to select from three levels of service Standard, Extended and Customised depending on their unique requirements. About Voice of the Customer: Managed Data Network Services User Report Telemarks innovative report provides user feedback from several hundred data network managers worldwide on customer satisfaction with managed data. The report is published three times each year (February, June, and October) and includes profiles of service providers (AT&T, BT, Cable & Wireless, Equant, Infonet, MCI and NTT) based on customer information supplied during interviews to discern strengths and weaknesses. A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from 'bid to bill'. The comparative assessment looks at perceived performances of the operators indicating 'Best in Class'. For more information about the report, visit: http://telemark.hostforweb.com/en/repsa.html. About Telemark Services Ltd. Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Equant and Hummingbird Sign Three-year IP VPN and Services Deal 2005-02-14T17:59:00Z equant-and-hummingbird-sign-three-year-ip-vpn-and-services-deal Equant (NYSE: ENT) (Euronext Paris: EQU) has signed a three-year IP VPN contract, including consulting and professional services, with Hummingbird Ltd. The IP VPN solution will securely integrate Hummingbird offices to effectively run mission-critical applications, including CRM and ERP. This contract demonstrates Equants strategy to develop global, customised and integrated communications services, building on its high-end IP VPN strengths with a particular focus on growing its customer base in North America. After considering competing proposals, Hummingbird opted for Equants flagship IP VPN solution, based on MPLS (Multi-Protocol Label Switching) technology. The fully managed solution will interconnect 20 Hummingbird offices based in Canada, the U.S., Europe, Japan, South Korea, Singapore and Australia. Additional services include Extended Service Management, Project Management, Application Performance Analysis and Professional Services Consulting. In addition, Hummingbird has engaged Equant to provide a consulting assessment for its messaging systems and is also considering utilising Equant IP VPNs voice-specific and video-specific classes of service (CoS) to cost-effectively converge its voice and video traffic with its data and IP communications. With five classes of service to prioritise traffic and plug and play capabilities for our offices, Equants IP VPN solution is an application-enabler that has also simplified integration issues associated with a company of our size, said Leo Heffernan, vice president of Information Technology at Hummingbird. Equant consultants helped us design the best solution for our specific needs, and a package of Professional Services will support us as we expand the capabilities and reach of our network. Our contract with Hummingbird is a good example of our consultative approach to building strong relationships with our customers, said Sean Connolly, vice president, North America Direct Sales for Equant. We worked closely with them to analyse their critical needs and found a solution that will help them reduce their total cost of ownership and maximise their return on investment. About Hummingbird Headquartered in Toronto, Hummingbird Ltd. (NASDAQ: HUMC, TSX: HUM) is a leading global provider of enterprise software solutions. Its enterprise content management (ECM) solutions enable organizations to manage the lifecycle of enterprise content from creation to disposition. Hummingbird Enterprise solutions enable organizations to address critical business needs, such as information management, business continuity, compliance and risk mitigation. Founded in 1984, Hummingbird employs approximately 1450 people and serves more than 33,000 customers, including 90 percent of Fortune 100. Hummingbird solutions are sold directly from 40 offices worldwide and through its Alliance Network of partners and resellers. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Equant teams with Ergon Energy in $20 million Contract with Queensland Coal Giant 2005-02-09T18:53:00Z equant-teams-with-ergon-energy-in-20-million-contract-with-queensland-coal-giant Equant (NYSE: ENT) (Euronext Paris: EQU) today announced that it has signed a contract with Australias largest coal producer, BMA (BHP Billiton Mitsubishi Alliance Coal Operations), for managed communications infrastructure services. Working with Nexium, Equant will connect BMAs 14 Bowen Basin sites located in remote areas of Queensland, as well as other key office locations across the state. Equant will provide Ethernet services and integrate BMAs network into BHP Billitons global IP VPN (Internet Protocol Virtual Private Network), for which it is also global provider. The contract includes transmission, management and monitoring of BMAs managed LAN VPN, enabling BMA to focus on achieving its core business objectives. Equant will also provide Global Internet Gateway Services high performance, secure links between BMAs VPN and the Internet. The deal provides a number of opportunities for BMA. Taking advantage of new technology and advanced telecommunications services will enable the company to become more competitive in the global coal market. It will also provide a reliable and secure link between its remote locations across Queensland and enable any-to-any connectivity for BMA and BHP Billiton employees. Richard Knott, managing director, Equant Australasia, said that the deal represents a huge step forward for BMA and Queenslands communications services in general. Equant focuses on working with large, geographically dispersed customers, like BMA, to provide global coverage and secure end-to-end infrastructure requirements. This partnership with Ergon also means that businesses with remote offices in regional Queensland, like BMA, will have access to world class telecommunications services, Mr Knott said. Nexium will use the high speed networks of Ergon Energy, Powerlink, Southern Cross Telecommunications, Uecomm and Queensland Rail in conjunction with Queensland Communications and Networking to provide wholesale telecommunications services to Equant for the deal. Ergon Energys Chief Executive Tony Bellas said, Regional Queensland now has access to world-class, competitively priced high-speed telecommunications services that are taken for granted in the south east of the state. Nexium Telecommunications General Manager Andrew Deme said Nexium had been able to form close working relationships Equant, Powerlink, Southern Cross Telecommunications Uecomm, QCN and QR and hoped to develop these relationships to further world-class telecommunications solutions in the regions. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Equant Maintains Position in Leader Quadrant 2004-11-23T15:04:00Z equant-maintains-position-in-leader-quadrant Equant (NYSE: ENT) (Euronext Paris: EQU) maintains its leader quadrant position in Gartner Inc.s Global Magic Quadrant for enterprise network service providers. The Gartner 2004 Global Network Service Provider Magic Quadrant was developed by David Neil, William Hahn, Jean-Claude Delcroix and Jay Pultz, research directors of Gartner. This Magic Quadrant covers native and managed data services provided globally for large enterprises. According to Gartner, vendors listed in the leader quadrant are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market. Equant was evaluated on its ability to execute and completeness of vision which reflect the following criteria: Ability to Execute: service portfolio and coverage, client relationship (support, service and quality), mind share and market share, pricing and corporate viability. Completeness of Vision: product strategy, marketing and sales strategy, business and financial strategy, technology strategy and operational strategy. We are delighted with our placement in the leader quadrant within Gartners Global Magic Quadrant, said Daniel Caclin, Equant president & CEO. Our expansion in global, integrated and customised communications infrastructure solutions, including strong outsourcing capabilities, coupled with Equants transformation to a services company, underlines our objective to satisfy the evolving needs of multinational corporations and to enable their global business. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise including unmatched seamless network reach in 220 countries and territories and local support in approximately 165 countries with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. The Magic Quadrant is copyrighted November 2004 by Gartner Inc. and is reused with permission, which permission should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner Inc.s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the Leaders quadrant. In some situations, firms in the Visionary, Challenger, or Niche Player quadrants may be the right matches for an enterprises requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner Inc. expressly disclaims all warranties, express or implied, of fitness of this research for a particular purpose. Equant in Leader Quadrant for Asia-Pacific Network Service Providers 2004-11-15T15:56:00Z equant-in-leader-quadrant-for-asia-pacific-network-service-providers Equant (NYSE: ENT) (Euronext Paris: EQU) maintains its position as a leader in Gartner Inc.s annual Asia-Pacific Network Service Providers Magic Quadrant. To Chee Eng, principal analyst, and Kobita Desai, principal analyst, at Gartner, authored the Gartner Magic Quadrant for Network Service Providers, Asia/Pacific, 2004. The objective of this Magic Quadrant is to evaluate NSPs that provide international telecom services to multinational corporations in Asia-Pacific. According to Gartner, vendors listed in the leader quadrant are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market. Equant was evaluated on its Ability to Execute and Completeness of Vision, which reflect the following criteria: Ability to Execute: service portfolio and coverage, client relationship (support, service and quality), mind share and market share, pricing and corporate viability. Completeness of Vision: product strategy, marketing and sales strategy, business and financial strategy, technology strategy and operational strategy. According to Gartner, Equant continues to have a distinct lead in geographic coverage, including extensive coverage in China and India which are two of the most important markets in Asia-Pacific. Equant is the only provider that can extend seamless services deep into China, using a domestic network built by China Netcom for Equants exclusive use. In India, Equant connects to all major cities, with extensive domestic reach originally built for the air transport community. Gartner also indicates that Equant connects more enterprises to China and India than most other carriers and is showing improvement in local support capabilities, especially for very large and distributed networks. It is an honor to be placed, once again, in the Leaders quadrant in Gartners Magic Quadrant for Asia-Pacific network service providers, said David Nishball, Equants senior vice president for the Asia-Pacific region. Equants leadership position in AsiaPacific exemplifies our objective to satisfy the evolving needs of multinational corporations in Asia-Pacific, particularly in the emerging markets of China and India. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognised industry leader in global communications infrastructure services for multinational businesses. Equant combines its network expertise including unmatched seamless network reach in 220 countries and territories and local support in approximately 165 countries with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Allianz Continues to Rely on Equant 2004-11-01T16:11:00Z allianz-continues-to-rely-on-equant The Allianz Group will continue entrusting its IP VPN to Equant (NYSE: ENT) (Euronext Paris: EQU). A new three-year contract worth $7 million underlines the two multinationals successful cooperation, which began in 1999. The Allianz Group, with its headquarters in Munich, is one of the largest and most renowned financial service organisations with an international network in the world. The company is active in more than 70 countries with around 174,000 employees and provides its approximately 60 million customers worldwide with comprehensive service in the areas of insurance, providential cover (life and medical insurance) and assets (asset management and banking). In 2003, Allianz achieved a premium income of 85 billion and assets under management of 996 billion. The Allianz Group recently decided to adopt a new IT strategy and to work with only a few strategic partners. Equant was chosen as one of three strategic network service providers. Equant offers the insurer optimal geographic coverage. Altogether 70 locations worldwide are linked via Equants MPLS-based IP VPN. With Equant as a partner, the Allianz Group can profit in particular from the following advantages: Cost efficiency: Through the use of IP infrastructure, economies of scale are achieved, which enable the Allianz Group to optimise its telecoms budget and improve its service. Flexibility: The plug and play concept of Equants IP VPN facilitates the effortless integration of additional locations and the adaptation of communications infrastructure when the organisation expands. The Allianz Group will obtain considerable advantages from the use of Equants IP VPN, including an increase in efficiency through the optimisation of its communications infrastructure, enhanced security and significant cost savings, said Dr. Franz Vojik of the Allianz Group. The Equant Professional Services team has assisted us with help and advice from day one. Thanks to this teams commitment and its tremendous efforts, we are in a position to exploit all the benefits of a tailor-made IP VPN solution and thereby improve our service. We are delighted to have cemented our relationship with the Allianz Group through renewed cooperation, said Frank Sommerfeld, general manager of Equant. The Allianz Group can in the future profit from the solution implemented, just like our more than 1,300 other IP VPN clients. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise including unmatched seamless network reach in 220 countries and territories and local support in approximately 165 countries with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. Equant Introduces Adaptive VPN, A New Step in Communications Infrastructure Solutions 2004-10-07T15:29:00Z equant-introduces-adaptive-vpn-a-new-step-in-communications-infrastructure-solutions Equant (NYSE: ENT) (Euronext Paris: EQU) is introducing a fully integrated, scalable and customised on-demand Adaptive VPN offer. Equant Adaptive VPN simplifies the seamless integration of different technologies while reducing the cost and complexity of network management for multinational organisations. Equant Adaptive VPN represents a new step in communications infrastructure solutions. Up to now, multinational organisations had to determine the best overall strategy for their network, focusing their choice only on one or two technologies and accepting to deal with this limitation. Through its Adaptive VPN, Equant offers on-demand solutions, allowing customers to pick and choose the best network technologies for each of their sites and applications, while Equant integrates and manages them in single and fully customised communications infrastructure. Equant Adaptive VPN supports further Equants strategy, announced in January, focused on solutions creating a unique answer to multinationals individual business requirements. With Adaptive VPN, Equant is: Integrating diverse Wide Area Network options: Equant mixes, matches and manages across the globe the widest range of network technologies including MPLS-VPN, Frame Relay, ATM, Internet and IP Sec. The customer benefits from the best possible Wide Area Network (WAN) strategy regardless their requirements and locations. Introducing unmatched Access flexibility: Equant provides full access diversity depending on each sites specificities (large or small sites, remote users or locations, data centers). This includes leased lines, broadband (DSL and cable), Internet/IPSec, Ethernet and satellite as well as a variety of mobile access such as Dial, GPRS/3G and WiFi (based on Business Everywhere, the France Telecom groups first integrated range of mobility solutions for businesses). Equants DSL availability will reach 50 countries by December and already connects more than 3,000 customers sites around the world. Additionally, Equant offers access to 8,000 Wi-Fi hotspots in more than 16 countries in Europe, North America and Asia. Managing seamlessly the Wide Area and Local Area networks integration: Equant leverages its unique experience in managing more than 50,000 routers on behalf of its customers to allow them to choose the best option for the management of the equipment located at their premises. Furthermore, Equant is also introducing today an innovative Local Area Network service called LAN VPN. Equant LAN VPN provides a fully integrated LAN and WAN service, with end-to-end quality of service, allowing up to 20 percent total cost of ownership reduction on LAN management, thanks to a simple utility pricing model, which eliminates up-front capital expenditure. Bringing more value to adaptive solutions: Equants 3,500 experts available worldwide bring to the customer the largest possible scope of professional and consulting services to maximise the solution in terms of management and performance. These value-added services include element inventory, fault management, service management, configuration and change management, security, network and application performance optimisation and consulting. Adaptive VPN enables network optimisation and supports customers applications effectively. Equant Adaptive VPN is much more than a portfolio enhancement, said Didier Duriez, head of Equant Network Services. It is a new approach to answer unique needs from our customers by designing for them customised adaptive solutions, encompassing transport, access and managed services right up to the application layer. This is truly an on-demand solution matching the most appropriate network technologies to their business requirements. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise including unmatched seamless network reach in 220 countries and territories and local support in approximately 165 countries with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, was named Best Global Carrier 2003 and Best Managed Service 2003 at the World Communication Awards and consistently leads industry surveys in corporate user satisfaction. Equant wins top industry customer satisfaction award for uutstanding network security 2004-09-29T14:40:00Z equant-wins-top-industry-customer-satisfaction-award-for-uutstanding-network-security Equant (NYSE: ENT) (Euronext Paris: EQU) has once again improved its overall performance in the latest Telemark customer satisfaction audit. Based on the customer satisfaction levels recorded by Telemark, Equant confirms its leading position as a world-class player and received an Outstanding rating for its network security. Of all the key services provided by a communications company, network security and reliability are without doubt the most critical to the majority of multinational organisations, said Janet Watkin, director at Telemark. Therefore, it is a very significant achievement by Equant that its customers rated its network security offering as outstanding, because such a rating is a relatively rare accolade and represents an exceptional level of service. This recognition reflects Equants strategy, announced earlier this year, to create a strong team dedicated to the delivery of communications support services to multinational corporations. The Telemark award adds to several successes in customer satisfaction, such as the Quality Connect first half 2004 survey, an in-depth survey of Equants key customers conducted by a third-party company, showing that the overall customer satisfaction increased during this period. Over the last twelve months, Equant has invested in people and infrastructure to support the growth in demand for services that address the rise in network threats such as viruses, Distributed Denial of Service attacks or natural disasters. With 3,500 customer service personnel covering 220 countries and territories worldwide, Equant is the only global service provider that can invoke IP experts within a matter of minutes and dispatch field engineers within a matter of a few hours to resolve network problems, anywhere in the world. Equant is constantly striving to improve its customer relationships and the Telemark report is invaluable to help benchmark the success of these efforts, said Alexandre Gouvea, senior vice president, Customer Care and Integration Services. Equant has always singled out its ability to deliver not only a global network, but also dedicated local support services in every corner of the world as a key differentiator. It is therefore very encouraging to see this is a view that is widely shared by our customers. Equant has implemented a series of initiatives to increase further the level and efficiency of support offered by its global team, as follows: Enhanced global customer services centers Equant has invested in a network of five major global customer services centers covering all the worlds time zones: London, Rio de Janeiro, Atlanta, Sydney and Cairo. Announced in July, the expansion of the Cairo center reinforces further this network. Customer relationship empowerment All agents worldwide have access to real-time information about the customer and their network configuration, so they can solve network issues better and faster. Equant has also upgraded all its systems to enhance performance and reliability, reduce lead times and improve the quality of information. In total, Equant will invest $12 million in 2004 in customer support. Carrefour has worked with Equant for many years now. Over that time, we have come to rely not only on Equants secure and reliable global network, but also its highly skilled and responsive local support teams, said Carrefour IT Department. This partnership is increasingly important to Carrefour as the multimedia services broadcast via Equants Multicast IPVPN solutions rank amongst the firms highest value products. Critically, Equants global network and customer support infrastructure is enabling the seamless roll-out of these new services to all corners of the world, including key emerging markets such as China and South America. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise including unmatched seamless network reach in 220 countries and territories and local support in approximately 165 countries with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, was named Best Global Carrier 2003 and Best Managed Service 2003 at the World Communication Awards and consistently leads industry surveys in corporate user satisfaction. Equant and Akzo Nobel Sign Five-year, Multimillion Dollar Contract for IP VPN and Professional Services in 80 Countries 2004-09-27T18:19:00Z equant-and-akzo-nobel-sign-five-year-multimillion-dollar-contract-for-ip-vpn-and-professional-services-in-80-countries Equant (NYSE: ENT) (Euronext Paris: EQU) has signed a five-year, multimillion dollar global network services contract with Akzo Nobel to design and implement an integrated global MPLS-based IP VPN solution. This contract demonstrates Equants strategy to develop global, customised and integrated communications services, leveraging its high-end IP VPN strengths and reducing total cost of ownership for its multinational customers. Headquartered in Arnhem, the Netherlands, Akzo Nobel is an international company active in the areas of pharmaceuticals, coatings and chemicals with operations in more than 80 countries and employing around 64,000 people. Using Equant IP VPN, Akzo Nobel can maximise its communications infrastructure and optimise performance of business-critical applications such as SAP and Microsoft Exchange. Equant IP VPN will interconnect sites in 80 countries. Equant will also provide additional consultancy and project management services as well as Equant WebVision, a Web-based network performance monitoring tool. The new IP VPN, MPLS-based solution replaces a number of Frame Relay networking solutions. By appointing one single supplier, Akzo Nobel underlines its new One Lane strategy. The aim of this strategy is to take a structured and coordinated approach for network design, security, change management, performance management and billing across all three business groups. By appointing Equant as prime contractor for communication infrastructure, Akzo Nobel expects to benefit from improved network performance and increased security, in addition to significant cost savings. Furthermore, the solution will provide Akzo Nobel with a uniform technology structure, which will enable the company to more efficiently adopt new technological developments in the future such as IP-based voice and video solutions. A global, uniform networking solution brings us many advantages, said Bill Stubbins, CIO at Akzo Nobel. By working with one global supplier, network management will be simplified enormously. This gives us a better view of how our network is performing on a local and global basis, while helping us to reduce overall costs. Akzo Nobel is among nearly 1,300 other companies that appreciate the benefits of IP VPN, said Philippe Koebel, Equants senior vice president of Sales and Marketing, Europe, Middle East and Africa. Companies are seeing that an IP VPN associated with Professional Services provides streamlined global infrastructure, while significantly reducing overall networking costs and offers the flexibility and security to adopt IP-based voice and video solutions in the future. About Akzo Nobel Akzo Nobel is an international company active in the areas of pharmaceuticals, coatings and chemicals. Based in Arnhem, the Netherlands, Akzo Nobel has operations in over 80 countries and employs around 64,000 people. Akzo Nobel is divided in three business groups: Pharma, Coatings and Chemicals. The Pharma group manufactures products for both the human and animal healthcare markets, such as oral contraceptives, antidepressants, infertility treatments and veterinary vaccines. The Coatings group manufactures brands such as Sikkens, International, Crown and Interpon. Akzo Nobels coating products were used on Londons Millennium Wheel, La Scala Opera House in Milan, the resund Bridge between Denmark and Sweden, Stadium Australia in Sydney and the Olympic stadium in Athens. Akzo Nobel is also one of the worlds leading chemicals producers and worlds leading salt specialists. It produces chemicals found in everyday items such as ice cream, toothpaste, bakery goods, cosmetics, plastics and glass. Sales in 2003 were EUR 13.1 billion, with Pharma accounting for EUR 3.5 billion, Coatings for EUR 5.2 billion and Chemicals for EUR 4.4 billion. For more information, please visit the website: http://www.akzonobel.com. About Equant Equant (NYSE: ENT) (Euronext Paris: EQU) is a recognised industry leader in global communications services for multinational businesses. Equant combines its network expertise including unmatched seamless network reach in 220 countries and territories and local support in approximately 165 countries with its expanded services capabilities to provide global, integrated and customised communication services to enable its customers key business processes. Equant serves thousands of the worlds top companies, with the industrys most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by nearly 1,300 global businesses. Equant, a subsidiary of France Telecom, was named Best Global Carrier 2003 and Best Managed Service 2003 at the World Communication Awards and consistently leads industry surveys in corporate user satisfaction.