The PRWIRE Press Releases https:// 2003-03-26T15:36:00Z E.piphany Introduces E.piphany Interaction Advisor For Retail Finance 2003-03-26T15:36:00Z e-piphany-introduces-e-piphany-interaction-advisor-for-retail-finance E.piphany, Inc. (Nasdaq: EPNY), a full-suite provider of customer relationship management (CRM) software, today announced the immediate availability of E.piphany Interaction Advisor for Retail Finance. This new solution combines contextual and historical customer data to turn inbound customer interactions into immediate opportunities that increase cross-sell revenue and improve customer retention. The solution includes pre-packaged data models, business processes, and campaign templates reflecting best practices for retail finance companies, and allows for customer implementations to be deployed in a matter of weeks. Gartner, Inc. reported in a recent study that 30 percent of retail financial service companies described cross selling as their primary means for revenue growth. Yet when interacting with customers - with anything from account questions to fee complaints - retail finance organisations are hamstrung by an inability to pull knowledge about that customer from multiple sources and communications channels to capitalise immediately upon the customer's attention and interest. [Gartner, Inc. &quot;Selling: The CRM Strategy for Driving Revenue Growth,&quot; August 2002; Kim Collins] The availability of E.piphany Interaction Advisor for Retail Finance marks the end of this lost opportunity for retail financial services companies. Building on patented real-time data analytics capabilities, E.piphany Interaction Advisor embeds new best practices to tackle the critical pain points in retail finance. The solution works across multiple channels in a coordinated fashion and offers the ease and flexibility to adapt to existing technology systems. E.piphany Interaction Advisor has delivered immediate business value to some of the world's largest retail finance companies. HBOS Plc, which has already implemented E.piphany Interaction Advisor across telephone, Interactive Voice Response (IVR), and branch bank channels, received full payback within six months and generated increases in offer acceptance rates of more than 55 percent from top selling agents. &quot;The E.piphany software solution has helped to transform our business in the departments and channels where it is deployed,&quot; said Ruth Southern, head of CRM development, marketing and customer relations, at Halifax. &quot;Our customers benefit from a more relevant experience with the bank. Our employees now have the confidence to promote our financial products to customers because the solution intelligently guides them to the most appropriate offer selection for each individual customer.&quot; &quot;Today the industry is focused on retaining customers, delivering a consistent customer experience, and expanding wallet share from their best customers&quot; said Chris Ciauri, vice president and general manager, E.piphany Asia Pacific. &quot;With our impressive roster of retail finance customers, we've captured and embedded a great deal of financial services expertise in our product. E.piphany Interaction Advisor for Retail Finance creates a complete customer view and combines it with powerful, real-time analytics to improve the customer experience and generate additional revenue at the exact moment of interaction.&quot; E.piphany Interaction Advisor for Retail Finance can turn every inbound customer interaction into an immediate business opportunity. The system takes real-time behavior from telephone calls, the Web, branches, and ATMs, and blends it with customer demographics, transactional data, and other information from across the enterprise. Guided by strategies set by the marketing user, the system combines this data with sophisticated on-line analytic technologies to calculate offer acceptance probabilities, and selects and presents the best offer for each individual customer. As customers accept and decline offers, the self-learning analytics continuously adjust predictive models to improve customer interactions without human intervention. E.piphany also announced today the E.piphany Interaction Advisor for Telecommunications. This solution helps companies to leverage inbound customer contacts to reduce churn, increase cross-sell and optimise the value of each customer relationship. E.piphany Interaction Advisor for Retail Finance and for Telecommunications are both available immediately, and can be purchased as an individual solution or in combination with other elements of the E.piphany E.6 CRM software suite. About E.piphany E.piphany is a leading provider of marketing, sales, and service solutions for the largest global enterprises. The company's integrated CRM suite, the E.piphany E.6 software solution, is driven by real-time intelligence to enable global businesses to understand their customers and take the optimal actions to improve customer satisfaction, increase revenue, and reduce costs. E.piphany E.6 solutions are built on the industry's most advanced, component-based CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35 of the Fortune 100, use E.piphany software products to enhance their customers' experiences, enable organisational effectiveness, and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Europe, Asia Pacific, Japan, and Latin America. For more information, visit us at www.epiphany.com . ### E.piphany and the E.piphany logo are trademarks of E.piphany, Inc., registered in the United States and other jurisdictions, and E.6 is a trademark of E.piphany, Inc. All other trademarks are the property of their respective owners. This press release contains forward-looking statements regarding E.piphany products and product features. The success of the products described above of E.piphany may differ from the results discussed or forecasted in the forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include, but are not limited to: risks associated with new versions and new products; compatibility of E.piphany's software with other software programs; delays in the development or release of new applications or application enhancements; customization, deployment and/or operational delays or errors associated with E.piphany's applications or those of third parties; implementation of products and services; existence of errors or defects in products; rapid technological change; significant current and expected additional competition; and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of E.piphany are included in E.piphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. E.piphany assumes no obligation to update the forward-looking statements in this press release. Cigna International Selects E.PIPHANY Software to Enhance Customer Relationships 2002-12-03T20:01:00Z cigna-international-selects-e-piphany-software-to-enhance-customer-relationships E.piphany today announced that CIGNA International, the global business unit of CIGNA Corporation, has chosen E.piphany's next-generation Customer Relationship Management (CRM) software suite, E.piphany E.6(tm), to provide enhanced customer service and marketing insight for its Asia Pacific insurance and pension businesses. CIGNA International Asia Pacific region is currently implementing E.piphany software as part of its enriched customer focus model. Deployment is scheduled for completion inJanuary 2003. The multi-country deployment of the E.6 solution, starting with Korea and Hong Kong followed by Taiwan and New Zealand, underscores the ease of implementation and ease of rollout of this J2EE-based CRM solution. Ten countries comprise CIGNA International Asia Pacific region. CIGNA will utilise the E.piphany E.6 solution, one of the industry's most advanced enterprise applications based on a Java 2 Enterprise Edition(tm) (J2EE) application platform, which represents the most advanced Web-based application architecture. The E.piphany E.6 platform is highly flexible, extremely scalable, and integrates easily with existing enterprise applications by leveraging advanced industry standards such as Web services. Powerful real-time analytics are embedded within all E.piphany applications to deliver on the promise of Smart CRM - understanding the customer, improving customer relationships, and driving long term revenue and value for the organisation. &quot;Although our marketing programs are very innovative through our telesales, direct marketing and bancassurance delivery systems, we need to pursue the best available technologies to make sure we understand the changing needs of our customers and provide them with products directly suited to their individual requirements,&quot; said Paul Hartley, chief executive officer of CIGNA International Asia Pacific Region. &quot;E.piphany's E.6 will be a core tool for our enriched customer focus platform and we expect E.piphany's technology to contribute to our continued growth throughout Asia Pacific. The E.piphany Insight and enterprise Marketing solutions are designed to help CIGNA more incisively segment its markets through predictive modeling. As a result, CIGNA can develop specific marketing programs for these segments to increase its success rates. Hartley also complimented E.piphany for the completeness and the openness of its full-footprint CRM solution. &quot;E.piphany provided us with a working model in only a week, and it performed extremely well at the test-site,&quot; he said. &quot;We expect the Web-based J2EE platform to give us the flexibility and scalability for future growth and enhancements.&quot; -Ends- About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated suite of applications for Marketing, Sales, and Service, E.piphany E.6 Software, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's applications are built on the industry's most advanced CRM architecture resulting in fast and easy deployment, the ability to adapt to changing business demands, and permanent cost of ownership advantage. Leading companies, including more than 35 percent of the Fortune 100, use E.piphany products to enhance the customer experience, improve organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. About CIGNA With businesses in Asia Pacific, Latin America and Europe, CIGNA International, the global division of CIGNA Corporation (NYSE: CI), provides health care, medical care management services and defined contribution pension products to the workplace and consumer markets, and life, accident and health insurance to individuals. It is also a leading supplier of specialized health care and insurance benefits to expatriate employees of multinational companies on international assignments. CIGNA Corporation, headquartered in Philadelphia, and its subsidiaries constitute one of the largest publicly owned employee benefits organizations in the United States. Its subsidiaries are major providers of employee benefits offered through the workplace, including health care products and services; group life, accident and disability insurance; retirement products and services; and investment management. As of September 30, 2002, CIGNA Corporation had consolidated assets of $89.6 billion and shareholders' equity of $5.0 billion. Full-year 2001 revenues totaled $19.1 billion. Web site: www.cigna.com. E.piphany, E.6, Smart CRM, and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. E.piphany Ships The Industry's Most Flexible, Intelligent Customer Service System 2002-08-21T14:53:00Z e-piphany-ships-the-industry-s-most-flexible-intelligent-customer-service-system E.piphany, Inc. (Nasdaq: EPNY), a provider of customer relationship management software, today announced E.piphany Service 6, a family of multi-channel customer service applications built on the advanced E.piphany E.6(tm) Platform. As the newest solution within the E.piphany E.6(tm) CRM suite for Marketing, Sales, and Service, the E.piphany Service 6 family includes E.piphany Contact Center for high-intensity agent-facing and multi-channel customer service environments, and E.piphany Customer Support for complex case-management environments. The family also includes E.piphany E-mail Response and E.piphany Web Self-Service applications to make existing call centers more effective, and E.piphany Insight for Service to allow customer service managers to truly understand and optimize their operations. E.piphany Service 6 takes full advantage of the E.piphany E.6 Platform, a complete component-based environment for CRM applications built upon on a Java 2 Enterprise Edition (J2EE) foundation. With E.piphany Service 6 and the E.6 Platform, companies can create more valuable customer interactions, improve operational effectiveness, and realize a dramatically lower total cost of ownership, while making the contact center a seamless part of an enterprise-wide customer relationship strategy. &quot;E.piphany Service 6 is a new class of customer service software,&quot; said Kelly Maddern, senior director, IT/on-line, at Hard Rock Cafe, &quot;As we look to upgrade, we expect E.piphany Service 6 will help us to increase organizational effectiveness and further deliver on a consistent customer experience.&quot; Roger Siboni, president and chief executive officer of E.piphany said, &quot;This release addresses many of the problems inherent in traditional call centers. Many global corporations continue to use out-dated call center systems that just automate handling of incoming inquiries instead of driving effective, high-value customer interactions. Furthermore, legacy call centers have created silos of data that prohibit the sharing of customer information between systems. The result is a poor customer experience, and a fragmented customer relationship.&quot; E.piphany Service 6 allows customer service agents to quickly and effectively solve service issues; at the same time, the solution ties the contact center into other customer management applications, back-office systems, and analytics to enable a cohesive CRM strategy. Now, instead of simply resolving service requests, agents can play a major role in reducing attrition and growing more valuable customer relationships through access to enterprise-wide information about the customer, personalized service processes, and guided offer presentment for revenue generation in the contact center. &quot;We were impressed by the ease-of-use and speed of implementation of E.piphany Service 6,&quot; said Jon Zimmerman, director of customer analytics at Expedia, Inc., one of the E.piphany Service 6 beta customers. &quot;In addition to superior product functionality, we're convinced that E.piphany Service will deliver a faster, smarter, cheaper solution and provide a more seamless experience for our customers.&quot; &quot;The E.piphany Service 6 family of applications addresses all of the major requirements of the modern contact center: multi-channel interactions with a single customer view, a true universal queue, complete CTI integration, pure web-based user interface, and guided business processes and scripting,&quot; said Phil Fernandez, E.piphany's executive vice president of products. &quot;And because the Service 6 family is built upon the J2EE-based E.6 Platform, it achieves unprecedented speed of deployment, open and flexible data integration, and scalability for the world's largest enterprises.&quot; More Valuable Customer Interactions E.piphany Service 6 enables more valuable customer interactions by linking the customer service organization into a broader enterprise-wide customer management strategy. Key benefits include: A single view of the customer drawn from data sources across the enterprise to enable agents to truly know their customers; Turning the service center from a cost center into a profit center through personalized cross-sell and up-sell and retention offers; and Consistent treatment of each customer through the multi-channel capabilities of E.piphany Service 6, which incorporates a true universal queue for telephony, e-mail, Web self-service and other customer touchpoints. Improved Organizational Effectiveness E.piphany Service 6 improves organizational effectiveness by optimizing contact center operations at both the agent and enterprise level. Key benefits include: Web based application for flexible, zero footprint administration; An innovative user interface that guides new agents to be quickly effective, while not constraining more experienced agents; Improved service results through dynamic &quot;dialogs&quot; that script agent interactions and Intelligent Business Rules that implement and enforce policies to eliminate hard-copy manuals and ensure consistency in customer handling practices; and More effective enterprise-wide customer relationships through the E.piphany Business Process Framework that enables service organizations to implement processes which span multiple systems and people across the enterprise A Flexible J2EE-Based Platform For the Largest Enterprises The E.piphany E.6 Platform addresses the needs of the largest global organizations through an advanced component architecture built on J2EE. Key benefits include: Broad deployment flexibility through support for a wide range of software and hardware infrastructure and leading J2EE application servers; Rapid implementations and incremental deployments through an extensible, component design and powerful configuration tools; and, The ability to leverage existing enterprise systems and data through a flexible E.piphany Information Model and Open Integration Layer. Scalability and reliability through a completely stateless deployment architecture &quot;We chose E.piphany as our CRM partner because of the company's innovation, understanding of real-world business challenges, and CRM vision,&quot; said Hard Rock Caf's Maddern. &quot;And after previewing E.piphany Service 6, we were thoroughly impressed with the product features, including the embedded business process framework.&quot; Availability E.piphany Service 6 and the E.piphany E.6 Platform will be available at the end of August. Businesses can purchase the complete set of E.piphany E.6 solutions, select individual applications to meet specific requirements, or deploy the E.piphany E.6 Platform as a powerful customer relationship backbone and the foundation for their internal application development projects. For additional information, please contact the E.piphany sales organization at 1-877-764-4163 or on the Web at: www.epiphany.com/e6 About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated suite of applications for Marketing, Sales, and Service, E.piphany E.6(tm), is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's applications are built on the industry's most advanced CRM architecture resulting in fast and easy deployment, the ability to adapt to changing business demands, and permanent cost of ownership advantage. Leading companies, including more than 35 percent of the Fortune 100, use E.piphany products to enhance the customer experience, improve organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. For more information go to: &lt;http://www.epiphany.com&gt; ### This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Act of 1934, as amended, including statements regarding the release of the E.piphany E.6 products, and results that may be achieved by customers using the E.piphany E.6 product. Actual results could differ materially from the forward-looking statements. Among the factors that could cause actual results to differ materially from the forward-looking statements are delays in the product development cycle, market assessments of the price/performance benefits of the E.piphany E.6 platform, delays in market and customers' acceptance and implementation of the E.piphany E.6 products, the effects of competition, and fluctuations or changes in market demand. These factors and others are described in more detail in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed in the &quot;Risk Factors&quot; section included in the Company's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Company's prior press releases. E.piphany assumes no duty to update any statements made in this press release. E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. E.piphany appoints Finance Director for Asia Pacific 2002-08-01T16:12:00Z e-piphany-appoints-finance-director-for-asia-pacific E.piphany Inc, a leading supplier of intelligent customer interaction software for the Customer Economy continues to expand its presence in the Asia Pacific region with the appointment of John Neale to the position of Finance Director. Mr Neale is based in the Sydney office and is responsible for all financial and management reporting functions for the Asia Pacific region, contract administration, property and general administration. Mr Neale will report into Vice President and General Manager, Asia Pacific, Mr Chris Ciauri and Senior Vice President of Global Finance, Ms Kelly Steckelberg. Prior to joining E.piphany, Mr Neale held a number of executive positions encompassing responsibilities across Australia, New Zealand and Asia. During his recent time at BMC Software, Mr Neale held various roles including Financial Controller for Australia and New Zealand, Financial Controller for Japan, and Asia Pacific Accounting Manager. He was instrumental in establishing the Asia Pacific finance system for the region; he also established the management reporting function for BMC Software Asia Pacific. Mr Neale has held senior finance positions with AT&amp;T, Westpac Bank, Wesfarmers Dalgety and Telstra. &quot;With extensive financial management experience John will be vital in guiding E.piphany through the next phases of growth within the region. We are delighted to have him on board,&quot; said Chris Ciauri, Vice President and General Manager, Asia Pacific. John has a Bachelor of Economics and a Master of Business and CPA from ASCPA. ~ends~ About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organisational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. ### E.piphany And IBM Join Forces in CRM Market 2002-07-23T13:17:00Z e-piphany-and-ibm-join-forces-in-crm-market E.piphany, Inc. (Nasdaq: EPNY), a leading provider of Smart CRM(tm) software, and IBM (NYSE: IBM) today announced a worldwide agreement to provide customers in such industries as retail banking and telecommunications with a comprehensive customer relationship management (CRM) solution consisting of E.piphany's integrated CRM suite and IBM's reliable, scalable middleware and hardware platforms. As a part of the agreement, IBM will provide integration services for E.piphany's entire suite of CRM applications, which will be optimized for IBM's J2EE-based WebSphere Application Server, AIX operating system, and DB2 database software platforms. &quot;This agreement demonstrates IBM's and E.piphany's continued support of open standards and our recognition of J2EE as important for large enterprises,&quot; said Gary Bullard, General Manager of Global Solutions at IBM. &quot;These solutions will enable our customers to better manage and integrate data across heterogeneous systems and customer contact points.&quot; Initial integration efforts will focus on E.piphany's marketing applications. IBM and E.piphany will provide training for employees and will also partner on joint marketing, sales and support activities. &quot;Tight integration between E.piphany's applications and IBM's various platforms make it possible for the world's largest organizations to reach massive levels of scalability,&quot; said Roger Siboni, President and CEO of E.piphany. &quot;We consider this to be an exciting and important collaboration and, together, we extend our ability to help customers with the strategy and implementation of customer-centric solutions that closely fit their business requirements no matter how large.&quot; &quot;Collaboration between two of our key technology vendors signifies dedication to our company and our architectural direction. We applaud E.piphany and IBM for joining forces,&quot; said Jeanne Prigitano, Manager of Application Development, Time Customer Service. E.piphany E.6 is a full footprint Smart CRM suite that is designed to leverage embedded analytics to drive powerful insights into every customer interaction and front office business process. Spanning marketing, sales and service applications, E.piphany E.6 is designed and built on a Web Services platform to give business users virtually unmatched flexibility and a more proactive, more personal and more predictable customer experience. About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6(tm), is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. About IBM IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM Sales &amp; Distribution, which supports more than a dozen key industries worldwide, works with companies of all sizes around the world to deploy the full range of IBM technologies. The fastest way to get more information about IBM is through the IBM home page at www.ibm.com # # # E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. E.piphany Builds Momentum In Australia 2002-07-15T17:31:00Z e-piphany-builds-momentum-in-australia Showcasing a growing list of vertically diverse customers and several distinguished corporate accolades, E.piphany today highlighted significant company milestones in Australia. Industry leaders such as ENERGEX, Suncorp Metway, Video Ezy, Racing Victoria, and Informatel have all chosen the E.piphany solution, spanning E.piphany's software throughout the financial, insurance, leisure, utility and retail sectors. The company's success in securing key customers since it launched operations in Australia in July 2000 has prompted the expansion into the Asia Pacific region during the two-year period. Offices in the region include Sydney, Melbourne, Singapore and Korea. E.piphany was placed as the &quot;sole&quot; leader by industry analyst, Garnter, in its E-Marketing Magic Quadrant for the second consecutive report, retained its leader quadrant status in the Customer Relationship Optimisation (CRO) Magic Quadrant, and achieved leader quadrant placement in the new CRM Analytics Magic Quadrant. The company continues to leverage its global relationships with Accenture, Deloitte Consulting, KPMG Consulting, and PricewaterhouseCoopers Consulting, to support its customers and prospects throughout the region. In March 2002, E.piphany launched its latest offering - E.6(tm) - a complete suite of Smart CRM applications built on the industry's most advanced architecture to meet the needs of the largest global enterprises. E.piphany E.6 delivers hundreds of new features across its marketing, sales, service and analytic applications, as well as a common Java 2 Enterprise Edition(tm) (J2EE) application platform that represents the most advanced Web-based application architecture. In addition to the impressive analyst rankings and customer wins, E.piphany has also been the recipient of several key awards for its product suite and has also received recognition as a leading CRM company. These include top rankings in the July Forrester Research Marketing Automation TechRankings(tm), and 'Product of the Year' from both Customer Interaction Solutions and Call Centre Magazines. Forbes magazine also rated E.piphany as one of the best CRM companies and the third most dynamic Internet company in August 2001. &quot;Since opening our Australian office in 2000, we have grown enormously throughout the region,&quot; said Chris Ciauri, vice president and general manager, E.piphany Asia Pacific. &quot;Australia is a very important market for E.piphany and we continue to develop our presence throughout Australia and look forward to building on our current momentum and strengthening our market position&quot; Ciauri emphasised. ~ends~ About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organisational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. ### E.piphany, E.6, Smart CRM, ActivePath and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. Global Features In E.piphany E.6(tm) Deliver 'Borberless' CRM 2002-07-10T15:42:00Z global-features-in-e-piphany-e-6-tm-deliver-borberless-crm E.piphany, Inc. a provider of Smart CRM(tm) solutions, today showcased out-of-the-box global features in its next-generation software suite, E.piphany E.6(tm). Unlike many legacy CRM vendors, E.piphany's products have embedded Unicode support for more than a year, giving E.piphany a lead in innovation that has allowed its global clients to effectively manage customer relationships. For more information on E.piphany's global software capabilities go to: http://www.epiphany.com/news/global Architected at its core for international deployment, E.piphany's core global competencies allow companies to run multi-national marketing campaigns and offer 24/7 international support from numerous global support centers, all at a reduced cost of deployment. For example, companies can create a single marketing campaign and distribute localised versions to branch offices in different global regions without having to rewrite every aspect of the campaign. All facets of a campaign from creative to execution to results can be shared globally so best practices can be leveraged. In addition, &quot;follow-the-sun&quot; customer support centers using E.piphany software can manage multiple languages and localisations to address the international requirements of both agents and customers. Companies like Agilent Technologies, Emerson, Bell Mobility and SWISS are among top organisations benefiting from E.piphany's global capabilities. &quot;Companies that lack the tools to get, keep, and grow customers on a global basis will fail to leverage the vast increase of global transactions that is expected in the next few years,&quot; said Phil Fernandez, EVP of Products at E.piphany. &quot;Companies simply cannot afford to be myopic when it comes to doing business around the world. Borderless CRM solutions are quickly becoming a business imperative, and E.piphany's capabilities are at the forefront of global marketing, sales and customer service.&quot; The application infrastructure of E.piphany E.6 is based on the Unicode standard, which is a widely accepted standard for managing binary coding of text or script characters. With Unicode for example, a company with a single installed instance of the E.6 system can concurrently support multiple users in different languages and character sets. Meaning, each user of the system can have data and a user interface tailored to their language, their character set, and their specific job function. E.piphany E.6 Global Features E.piphany products are available with the User Interface pre-translated into English, German, Spanish, Korean, Portuguese, and Japanese, and because the products are based on Unicode they can support dozens of additional languages in a single installation. With modern international capabilities built into the E.6 suite of CRM solutions, E.piphany leads the way in the innovation of global CRM technology. Today, global features available with E.piphany E.6(tm) include: Single Database Multilingual Data-Because multi-national call centers, sales forces, and marketing departments often need to support customers from different countries who speak different languages, a common requirement for global enterprises is to store multilingual data in one database. E.piphanyE.6's end-to-end Unicode support enables Asian, Western European and Eastern European character data to be stored together in a single database. International E-mail Support-Managing customer relationships through the e-mail channel across international boundaries requires an internationalised e-mail management infrastructure. E.piphany E.6 can send and receive e-mail in the character encoding appropriate to the destination country, thus allowing cross-border contact with customers via e-mail. Linguistic Sort Order-Because different languages practice different methods of sorting, sorted lists of text must honor the sorting conventions of the data language. E.6 allows users to select their sort order preference and display data according to the ordering conventions of the chosen locale. Multilingual User Interface Support-A common requirement for global enterprises is to have a single instance of an application that permits different users to view that application in different user interface languages. The E.6 infrastructure allows each user to set their UI language preference, with all users running against the same server. Input Method Editor (IME) Support for Asian Languages-IME are tools that permit input of certain Asian language text using English keyboards and are necessary because these languages have thousands of characters and re-mapping keys is not possible. E.6 supports IMEs in both the browser UI as well as in E.6 configuration tools, permitting easy entry of Asian languages by the end user and implementer. Locale-Specific Forms and Navigation-Global applications need to permit their user interface to be customised for specific countries. E.6 Service permits users to create variants of standard screens with layouts that are specific to certain countries, thus reducing the cost of customising the product for different regions. Translation Tools for Implementers-E.piphany provides translation tools that permit implementers to extract text strings from the metadata in a tabular format that can easily be sent to translation agencies. This essentially improves productivity and lowers cost of translation by partners and customers. In addition, other global capabilities offered with E.piphany E.6 include Character Conversion Support, International Data Presentation, Translatable User Interface, Time Zone Support and International Currency Support, including the special requirements to support the Euro. -ends- About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6(tm), is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. ### E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. SWISS To Take Customer Service To New Heights With E.piphany 2002-06-26T18:25:00Z swiss-to-take-customer-service-to-new-heights-with-e-piphany E.piphany, Inc. (Nasdaq:EPNY), a leader in customer relationship management (CRM), has announced that SWISS, the new Swiss intercontinental airline, has partnered with E.piphany to enhance the customer experience and drive up the satisfaction of its customers worldwide. The deal provides SWISS with technology to give a single, enterprise-wide view of each customer through the E.piphany E.6(tm) suite. The Web-based platform of E.6 links to the centralised customer database and pulls together historical flight information as well as sales and marketing data and enables the exchange of information between key customer touch-points throughout the service chain. This enables more sophisticated marketing and servicing techniques to monitor customer satisfaction and provide a better service to travelers, which spans travel planning, enquiries and bookings, to targetting them with special offers based on known customer preferences. In the course of a company-wide integration of CRM processes, the airline conducted an extensive competitive evaluation to find the leading vendor in intelligent customer interaction software. An essential factor in choosing E.piphany was that the software provides delivery of real-time customer intelligence, through E.piphany Sales, to increase the conversion of customer interactions to sales. In addition to E.piphany's Intelligent Sales solution, SWISS selected E.piphany's Campaign Management module as single link to the existing centralised customer data warehouse and frequent flyer database as well as the company's unique Customer Loyalty Information Program (CLIP) and other technology supported 'Customer Care' innovations. Together, the intelligent Sales Force Automation and the Campaign Management modules provide a borderless solution that streamline marketing and sales activities to improve organisational effectiveness between departments. The software will also enable SWISS to integrate data concerning contracts and performance of the different SWISS affiliates with the campaign management data. &quot;It is of vital importance that our multi-channel worldwide campaigns are orchestrated in harmony with the sales force activities undertaken by our local agents and agencies&quot;, said Peter Baumgartner, SWISS' General Manager of Core Customer Marketing. &quot;E.piphany's appreciation of the current requirements of our customers in this market, its ability to complement existing processes and systems plus comprehension of the holistic approach towards CRM is a large part of why we selected them. It will strengthen our leadership in customer care and enhance the travel experience over all customer touchpoints worldwide.&quot; Within the business-to-business environment, the optimisation of segment specific marketing, sales and communication capabilities by E.piphany's software allows the airline to set up partnerships within the travel market, offering synergies with airline and non-airlines partners alike. The E.piphany E.6 software was easily integrated into the existing SWISS IT platform, thus protecting the airline's investments and maximising its holistic CRM capability. The roll out for the full implementation of the E.piphany solution will include extensive user training and process change management. This will involve not only E.piphany's experts, but also business executives from SWISS, as well as internal and external IT specialists. -ends- About Swiss SWISS is the new intercontinental airline of Switzerland, making a significant investment in quality innovation, customer care and design. SWISS serves 59 countries and 126 destinations worldwide with 132 aircraft, 26 long haul, and 102 medium and short haul. SWISS' 10,000-plus staff, representing 66 nationalities, are highly trained professionals who are skilled in problem solving using the most technologically advanced Customer Loyalty Information Program (CLIP). About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6(tm), is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organisational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. ### E.piphany, E.6, Smart CRM, ActivePath and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. Corrie McLeod Account Coordinator Howorth Communications - An Ogilvy PR Worldwide Partner Company Level 3, 357-359 Military Road Mosman NSW 2088 Australia (Locked Bag 6080 Cremorne NSW 2090) T: +61 2 9904 4533 F: +61 2 9904 9460 www.howorth.com.au &quot;Working with companies that innovate through technology&quot; NOTICE - This email message and any accompanying attachments contain confidential information intended only for the use of the addressee named above. If you have received this message in error please notify pr@howorth.com.au immediately and delete all copies of this message and any attachments. Any views expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the views of Howorth Communications. Howorth Communications does not represent or warrant that the integrity of this communication has been maintained nor that the communication is free of errors, viruses, interception or interference. Before opening any attachments, please check them for viruses and defects. E.piphany research highlights the need for individual customer strategies 2002-06-05T21:02:00Z e-piphany-research-highlights-the-need-for-individual-customer-strategies Research commissioned by E.piphany has highlighted the need for companies to employ individual customer strategies to reach their target audience. The research released today sought information into customer attitudes to outbound customer contact activities in six major industry segments: Banking, Telecommunications, Insurance, Utilities, Travel and Leisure. The method of contact surveyed included traditional post, telephone contact, email and SMS. The survey revealed a wide variety of other preferences across different market segments and demographics, meaning companies should not expect any particular channel approach to provide guaranteed returns across the customer base. According to E.piphany, this underscores the enormous opportunity for marketers who cater for the individual preferences of customers. Key findings from the research include: Telco is the only industry sector in which email rates a score as the most preferred method in any segment. Telco customers are the most open to receiving information via SMS with 11 per cent preferring this method of contact - a total of 1,200,000 people. Whilst email and telephone contact are almost level in terms of how customers like to be contacted by banks - traditional post is still twice as popular. SMS is making inroads, although it is yet to be a significant marketing vehicle. The adoption of technology in the travel and leisure industry through online travel and holiday bookings is apparent with one quarter of respondents indicating that they would prefer to receive promotions and special offers from these companies via this medium. Email and SMS were far more accepted where there is an existing customer relationship - making them very appropriate tools for building and maintaining customer relationships as opposed to prospecting for new customers. Of all the segments reviewed, Insurance company customers most prefer the 'hands off' approach with the majority wishing to receive information via traditional post. 88 per cent of respondents indicated that even in the circumstance of changes to existing accounts, preference was still notification through traditional post. In terms of banking customers, the more affluent the customer, the more accepting they are of email communication as the preferred mean of contact for special offers. Geographical location is not typically a factor, however in this circumstance NSW residents are one third more likely to chose email than Victorians. Traditional post is the most preferred method of contact across all markets segments &quot;With more than $13 billion spent on direct marketing in Australia annually, incorrect targeting not only wastes money through ill-planned campaigns but can leave the customers' value requirements - whatever they may be - to be fulfilled by your competition&quot; said Chris Ciauri, vice president and general manager E.piphany Asia Pacific. &quot;Smart analytical tools provide companies with the ability to better target campaigns matching offers with those people most likely to accept, this not only increases revenue it also reduces the total campaign cost and cycle time, thereby addressing both sides of the ROMI (Return on Marketing Investment) equation. This information is invaluable to marketers within the major industry groupings. However, the really valuable information about customers' channel preferences lies at the individual level. It is clear that other than the preference for post and email, there is no one method of contact which will suit all, &quot; continued Mr Ciauri. For further information and findings, please contact Kirsten Ackroyd/Peter Sertori on 02 9904 4533 or at pr@howorth.com.au ~ends~ About E.piphany E.piphany provides Smart CRM(tm) solutions for the largest global enterprises. The company's integrated CRM suite, E.piphany E.6, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's Smart CRM system is built on the industry's most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers' experience, enable organisational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. E.piphany's Australian offices are located in Sydney and Melbourne. Further information can be found on www.epiphany.com E.piphany Achieves Market Leadership Status For CRM Suite 2002-05-06T21:00:00Z e-piphany-achieves-market-leadership-status-for-crm-suite E.piphany (Nasdaq: EPNY), a provider of SmartCRM, today announced that it has been ranked as a market leader in META Groups recently released METAspectrumSM for Customer Relationship Management (CRM) Application Suites. META Group (Nasdaq: METG) is a leading research and consulting firm that focuses on information technology and business transformation strategies. We are proud to receive this recognition from a leading industry analyst firm, said Roger Siboni, president and CEO of E.piphany. The META Group report distinguishes our technology as one of the most comprehensive CRM offerings available. The new METAspectrum evaluation provides an objective assessment of companies providing software, infrastructure, and services used to manage customer relationships. METAspectrum ratings are based on a rigorous process that leverages multiple input sources including primary end-user research, vendor surveys and interviews, secondary source analysis, overall market data, financial data, and industry-wide best practices to provide companies with a fair evaluation of supplier strengths and weakness and a complete view into each vendors relative leadership position. The CRM Application Suites METAspectrum is a comprehensive assessment of the CRM space, said Steve Bonadio, senior program director, META Group. Vendors were included in the analysis based on their adherence to META Groups industry standard CRM ecosystem model and are rated across dozens of strategic performance and presence criteria. We expect the CRM Application Suites METAspectrum to dramatically improve an organizations ability to effectively map their unique requirements to CRM software solutions. About E.piphany E.piphany provides Smart CRM solutions for the largest global enterprises. The companys integrated CRM suite, E.piphany E.6, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphanys Smart CRM system is built on the industrys most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers experience, enable organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. ### E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. E.Piphany Appoints Top Business Executives To Asia Pacific Advisory Board 2002-04-04T16:23:00Z e-piphany-appoints-top-business-executives-to-asia-pacific-advisory-board Four influential leaders in commerce and industry have been named as the first members of the E.piphany Asia Pacific Advisory Board. The Board will provide insight and expertise to support and influence the strategy and direction of the company within Asia Pacific and strengthen and grow E.piphanys position in the CRM market. Members of the Board include the former CEO of Westpac Banking Corporation, Bob Joss, former NSW Premier and Treasurer Nick Greiner, banking and finance luminary, Helen Lynch and Insurance Australia Group board member, Anne Keating. Each of the members bring to the Board a wealth of industry sector and business strategy expertise, an understanding of regional business issues and strong links to the Australian business community. The members on the E.piphany Asia Pacific Advisory Board are some of the most respected and influential leaders in their industries. We are extremely excited to have the support of such a high calibre, senior group of business executives. Each one has first hand knowledge of the customer management issues that companies face today, said Chris Ciauri, E.piphanys Vice President and General Manager of Asia Pacific. Through its thought leadership, the Advisory Board will develop insights that shape the future directions of customer management in Australian business. Going forward, the Advisory Board has the potential to provide enormous support for our business, particularly in the Australia and New Zealand market, said Ian Hodge Managing Director E.piphany, Australia and New Zealand. The Board will help us to understand business-driven issues, make strategic decisions and assist in identifying key business opportunities and extending E.piphany's reach throughout the region.&quot; Advisory Board Members Bob Joss Bob Joss is currently on E.piphanys board of directors and is now also a member of E.piphanys Asia Pacific Advisory Board. He is an expert in the banking and financial industry and is a director of Wells Fargo &amp; Co, and BEA Systems, Inc. He has also served on the board of directors of Westpac Banking Corporation and held the position of chief executive officer of Westpac Banking Corporation. Mr Joss is dean of the Graduate School of Business at Stanford University. Nick Greiner AC Former Premier and Treasurer of NSW, Nick Greiner is currently chairman of United Utilities, BMCMedia, Baulderstone Hornibrook and British American Tobacco. He is a senior advisor to Salamon Smith Barney, deputy chairman of Stockland Trust and a Director of QBE Insurance and Brian McGuigan Wines. Mr Greiner is a consultant and member of the National Management Team for Deloittes, a consultant to Clayton Utz and a director of a number of other private companies. Helen Lynch AM Helen Lynch joins the E.piphany Asia Pacific Advisory Board with over 35 years experience in the banking and finance industry. She is non-executive director of Coles Myer Ltd., Southcorp Limited, Westpac Banking Corporation and deputy chairman of OPSM Group Limited. Ms Lynch is also chairman of the Sydney Symphony Orchestra and a director of CRI Australia Holdings Limited. Previously, Ms Lynch was chair of Superannuation Funds Management Corporation of South Australia. Anne Keating Anne Keating is a director of Insurance Australia Group (IAG) and National Roads and Motorists' Association. Miss Keating is also a director of STW Communications Group Limited (formerly Singleton Group Limited) and Macquarie Leisure Management Limited. She is a member of the Advisory Council of ABN-AMRO and is an inaugural board member of the Victor Chang Cardiac Research Institute. She lead the Australian operations of United Airlines for eight years. ~ends~ About E.piphany E.piphany provides Smart CRM solutions for the largest global enterprises. The companys integrated CRM suite, E.piphany E.6, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphanys Smart CRM system is built on the industrys most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers experience, enable organisational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. E.piphany's Australian offices are located in Sydney and Melbourne. Further information can be found on www.epiphany.com E.piphany and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. This press release contains forward-looking statements relating to E.piphanys continued growth and market gain. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially include, but are not limited to: risks associated with new versions and new products; ability to hire and retain qualified personnel; the availability of E.piphanys products and services; delays in the development or release of new US and international versions of E.piphanys products; delays in the implementation of products and services; existence of errors or defects in products; rapid technological change; significant current and expected additional competition; and worsening general economic conditions. Further information on potential factors that could affect the financial results of E.piphany are included in E.piphanys Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. E.piphany assumes no obligation to update the forward-looking statements in this press release. E.Piphany E.6 Delivers Smart CRM Solutions For The Largest Global Enterprises 2002-03-20T17:40:00Z e-piphany-e-6-delivers-smart-crm-solutions-for-the-largest-global-enterprises E.piphany, Inc., a leading provider of customer relationship management (CRM) software, today announced E.piphany E.6, a complete suite of Smart CRM applications built on the industrys most advanced architecture to meet the needs of the largest global enterprises. E.piphany E.6 delivers hundreds of new features across its marketing, sales, service and analytic applications, as well as a common Java 2 Enterprise Edition (J2EE) application platform that represents the most advanced Web-based application architecture. The E.piphany E.6 platform is highly flexible, extremely scalable, and integrates easily with existing enterprise applications by leveraging advanced industry standards such as Web services. Powerful real-time analytics are embedded within all E.piphany applications to deliver on the promise of Smart CRM - understanding the customer, improving customer relationships, and driving long term revenue and value for the organisation. With the introduction of E.piphany E.6 we once again move the CRM market forward and meet the business requirements of leading customer-centric companies worldwide, said Roger Siboni, president and CEO of E.piphany. E.piphany E.6 creates a dynamic customer relationship backbone that embraces existing enterprise systems, and then generates rich intelligence about each and every customer and uses that intelligence to optimise the customer relationship in real-time across all front office systems and touch points. Our aggressively open and modular architecture enables companies to leverage existing IT investments and to quickly deploy incremental solutions that yield measurable ROI and a low total cost of ownership. Major Upgrades to Existing Products E.piphany E.6 delivers major upgrades to its E.piphany Marketing, E.piphany Sales, E.piphany Service, and E.piphany Insight product lines, setting a new standard for intelligent Web-based CRM applications. E.piphany Marketing adds to E.piphanys leadership position with more than a hundred new features driven by E.piphanys Global 2000 clients, including: Enhanced offer optimisation capabilities to ensure that valuable marketing opportunities and resources are accurately targeted and never wasted Accelerated performance for the delivery of real-time, personalised marketing offers in the most demanding high-scale environments Simplified interfaces for designing complex multi-stage campaigns with thousands of customer segments Rich tools for targeting coordinated marketing campaigns to all levels within an organisational hierarchy and across its partners Support for dynamic and personalised multi-offer newsletters and other types of sophisticated multi-offer campaigns E.piphany Sales radically reinvents the sales application to deliver intelligence and business value to sales representatives as well as to sales management, and includes: An innovative, new user interface powered by E.piphanys new ActivePath technology Intelligence integrated at every step in the sales process to empower salespeople to anticipate customer needs and increase cross-sell and up-sell opportunities Comprehensive account briefing pages that consolidate information from existing enterprise applications as well as from other E.piphany applications and modules and from Internet information services such as Hoovers and NewsEdge Tight links to E.piphany Marketing for sophisticated lead scoring to coordinate sales representatives and active marketing campaigns The industrys most flexible territory management capabilities to optimise lead routing and organisational effectiveness Industry-leading sales reporting, analysis and forecasting, including enhanced pipeline visualisation and historical trend-based forecasting Expanded support for wireless devices such as Pocket PC and RIM BlackBerry Wireless Handheld devices E.piphany Service redefines intelligent, multi-channel service and support with new features, including: Real-time customer routing capabilities to provide service levels commensurate with the relationship value as determined by sophisticated customer analytics New Service Intelligence applications to help contact centre managers measure the effectiveness of their operations and to more accurately match customers with the best enterprise service resources at all times Flexible roles-based user interface options to deploy multiple levels of application sophistication based on agents skill sets Intelligent business processes and ActivePath navigation that guide agents through service activities and present contextually relevant next steps for faster agent effectiveness Real-time customer intelligence to drive loyalty rewards, product recommendations, warranty renewals and other interactions - all personalised to the individual customer E.piphany Dialogs for guiding agents through intelligent multi-channel customer conversations and enabling diagnosis E.piphany Insight provides enhanced capabilities to aggregate customer information, perform deep and flexible analysis, and disseminate roles-based information to Web browsers and mobile devices across the enterprise. New features include: Integrated customer data cleansing tools for improved accuracy and less redundancy Support for on-the-fly user-defined measures for more dynamic analysis Support for arbitrarily complex data hierarchies of customers, organisations and products Improved visualisation techniques, including greater control over layout Improved Dashboard access and support for enterprise portals E.piphany Dialogs Powers Intelligent, Multi-Channel Customer Conversations With E.6, E.piphany is releasing E.piphany Dialogs, an innovative multi-channel interaction management system for marketing, sales and service. E.piphany Dialogs allows enterprises to optimise customer conversations across a wide range of touchpoints, including the contact centre and the Web. For example, E.piphany Dialogs can be deployed to intelligently lead a customer through the resolution of a support issue on the Web, or to script a customer service agent to assist the customer through the same process in the contact centre. If either process is interrupted, it can be resumed across any channel, either in real-time or at some later time. E.piphany Dialogs leverages the strengths of the E.6 platform to offer an easy-to-use, thin-client dialog design tool for business managers, a highly scalable execution engine to support thousands of concurrent dialogs and simplified integration interfaces to incorporate data and processes from external systems. E.piphany ActivePath Revolutionises the Web User Interface With more than five years of experience delivering pure thin-client Web user interfaces, E.piphany E.6 is once again raising the bar with the debut of E.piphanys new ActivePath technology. ActivePath combines context-driven navigation with real-time recommendations and alerts to quickly guide users to information so they can take immediate action, without tabbing through dozens of complex screens. Meanwhile, E.piphany E.6 continues its leadership in highly-interactive Web interfaces by leveraging Dynamic HTML, XML, and XSLT for partial page refreshes, drag-and-drop functions, and features such as Explorer navigation trees and re-orderable columns. Industry Leading Architecture The common platform and data model supporting all E.piphany E.6 applications represents the industrys most advanced architecture, leveraging leading technologies such as the J2EE platform, industry standard application servers and Web services. Key strengths of the E.6 platform include: Meta-driven architecture makes for flexible configuration and maintenance; a common toolset managing all applications to enable rapid implementations and easy upgrades Industry-leading scalability, availability and security that leverage the strengths of industry-standard J2EE application servers such as BEAs WebLogic and IBM WebSphere An advanced object-relational data model which combines a rich out-of-the-box schema with the flexibility to adapt to unique business requirements, and the ability to co-manage data with existing enterprise systems Powerful business process optimisation capabilities to define and execute complex business processes at the end-user and enterprise level The most advanced integration framework available to integrate data and processes from existing systems leveraging Web services, Java, .NET, HTTP, SOAP and all major EAI solutions Support for Global Enterprises E.piphany E.6 has been architected at its core to support global enterprises with a comprehensively internationalised product. Significant enhancements in this area include full support for multi-language data and user interfaces, support for the Unicode standard, locale sensitive sorting of data, and full support for the Euro currency. For example, companies can create a single campaign and distribute localised versions of it to branch offices in different global regions without having to rewrite the entire campaign; meanwhile, follow-the-sun customer support centres can manage multiple languages and localisations to address the international requirements of both agents and customers. E.piphany E.6 is the culmination of E.piphanys CRM thought leadership and the input of over 400 global enterprise companies, said Phil Fernandez, EVP of Products at E.piphany. E.piphany E.6 is the intersection of technology advancement and business requirements, combining next-generation applications with the most advanced CRM architecture. The E.piphany E.6 announcement comes with the strong vote of approval of E.piphanys global business partners including Accenture, Deloitte Consulting and KPMG. E.piphany E.6, with its open architecture and utilising the latest Java, J2EE and Web services standards, offers these partners a highly dynamic and flexible CRM solution that can easily extend or integrate with existing applications and systems. Further demonstrating partner enthusiasm and support around the launch of E.piphany E.6 are relationships with AvantGo, BEA, ChannelWave Software, Comergent, Crystal Decisions, Hoovers, NewsEdge and Selectica. The Global 1000 look to Deloitte Consulting for a common sense approach to CRM. Our alliance with E.piphany helps us work with these clients to deliver practical answers for building more valuable customer relationships, says Steve Pratt, Deloitte Consulting's Global Practice Leader for CRM. We continue to make significant investments in building solutions with E.piphany and look forward to working with our clients to achieve new levels of customer relationships using the E.piphany E.6 solution. The E.piphany E.6 suite of Smart CRM applications will begin shipping at the end of March 2002 with E.piphany Marketing 6.0, E.piphany Real-Time 6.0, E.piphany Sales 6.0, E.piphany Dialogs 6.0, and E.piphany Insight 6.0. E.piphany Service 6.0 will ship in the summer of 2002. Additional features and functionality will ship throughout the year. Businesses can purchase the complete set of E.piphany E.6 solutions or select individual applications to meet their specific requirements. For additional information, please contact the E.piphany sales organisation at 1800-110-008 or on the Web at infoanz@epiphany.com &lt;mailto:infoanz@epiphany.com&gt;. - ends - About E.piphany E.piphany provides Smart CRM solutions for the largest global enterprises. The companys integrated CRM suite, E.piphany E.6, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphanys Smart CRM system is built on the industrys most advanced, Web-based, CRM platform, resulting in fast and easy deployment and adoption. Leading companies, including more than 35% of the Fortune 100, use E.piphany products to enhance their customers experience, enable organisational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. ### E.piphany, E.6, Smart CRM, ActivePath and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. This press release contains forward-looking statements regarding E.piphany products and product features. The success of the products described above and the future operating results of E.piphany may differ from the results discussed or forecasted in the forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include, but are not limited to: risks associated with new versions and new products; the availability of E.piphanys products and services; compatibility of E.piphanys software with other software programs; delays in the development or release of new applications or application enhancements; customisation, deployment and/or operational delays or errors associated with E.piphanys applications or those of third parties; implementation of products and services; existence of errors or defects in products; rapid technological change; dependence on the Internet; significant current and expected additional competition; and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of E.piphany are included in E.piphanys Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov &lt;http://www.sec.gov&gt;. E.piphany assumes no obligation to update the forward-looking statements in this press release. E.piphany appoints southern region manager for Australia and New Zealand 2002-02-26T15:12:00Z e-piphany-appoints-southern-region-manager-for-australia-and-new-zealand E.piphany has announced the appointment of Rob Bild to the role of southern region manager for the Australian and New Zealand operation. Prior to joining E.piphany, Rob worked at Peoplesoft in the position of director, Southern Region Australia and also held senior management positions at Hewlett Packard and Uniysis. Through the growth of E.piphany and its commitment to the Australian market, the role of southern region manager was created to provide managerial leadership to the Melbourne-based sales teams and to grow E.piphanys business and presence throughout Victoria, South Australia, Western Australia and Tasmania. With more than 14 years in the IT industry and an impressive sales career, Rob will also be focusing on developing and enhancing E.piphanys alliance and partnership relationships in the region. Rob has a Bachelor of Business from Monash University. ~ends~ About E.piphany E.piphany is a leading provider of next-generation customer relationship management software for the Customer Economy. By providing an integrated suite of software solutions, the E.piphany E.5 solution blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Europe and Asia Pacific. E.piphany and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. E.piphany appoints managing director of Australia and New Zealand 2002-01-21T15:31:00Z e-piphany-appoints-managing-director-of-australia-and-new-zealand E.piphany Inc, a leading provider of next generation customer relationship management (CRM) software for the Customer Economy, has announced the appointment of Ian Hodge to the role of managing director, for Australia and New Zealand. Mr Hodge will be based in Sydney and his responsibilities will include expanding E.piphany's presence in the Australian marketplace along with the management of sales, service, finance and administration. Prior to his current role, Mr Hodge was director of sales operations for Australia and New Zealand at E.piphany, where he was successfully responsible for delivering and maintaining sales objectives, strategic penetration of vertical markets and managing the sales team throughout the region. Prior to joining E.piphany, Mr Hodge was business unit director at SAP Australia and also held senior positions at Wang Australia. New Vice President and General Manager of Asia Pacific appointed Chris Ciauri, who previously held the role of managing director for Australian and New Zealand (ANZ), will now head up E.piphany's regional operations through his role of vice president and general manager of Asia Pacific. Prior to managing the ANZ operations, Mr Ciauri was the vice president and general manager for E.piphany in Latin America and also held senior executive positions with PeopleSoft, Platinum Software and Eastman Kodak. Since its Australian launch in July 2000, E.piphany has attracted an impressive client base including ENERGEX, Informatel, Premier Technologies, Racing Victoria, and Suncorp Metway. In addition, E.piphany is leveraging its global relationships with Accenture, Deloittes, KPMG Consulting, and PricewaterhouseCoopers, to support its customers and prospects throughout the region. ~ends~ Notes to Editor This press release contains forward-looking statements relating to E.piphany's continued growth and new customer acquisition within the Asia Pacific region. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially include delays in the development and release of new US and international versions of E.piphany's products, difficulties in assimilating recently acquired companies, increases in E.piphany's sales cycles, intense competition including the introduction of new products and services by competitors, ability to hire and retain qualified personnel, and worsening general economic conditions. These factors and others are described in more detail in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed in the &quot;Risk Factors&quot; section included in the Company's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Company's prior press releases About E.piphany E.piphany is a leading provider of next-generation customer relationship management software for the Customer Economy. By providing an integrated suite of software solutions, the E.piphany E.5(tm) solution blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Europe and Asia Pacific. E.piphany and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. Premier Technologies provides SMEs access to high end CRM solutions from E.piphany<BR> 2001-04-18T20:57:00Z premier-technologies-provides-smes-access-to-high-end-crm-solutions-from-e-piphany-br Australian contact centre solutions provider, Premier Technologies, is providing for the first time Australian small to medium sized businesses (SMEs) with sophisticated CRM (customer relationship management) and campaign management technology from E.piphany. Via an applications service provider (ASP) distribution model, Premier is enabling SMEs to have cost effective access to the CRM system used by 300 leading companies in the retail, financial services, communications, technology and travel industries, including over 25 per cent of the Fortune 100. E.piphanys E.5 CRM suite combines analytic and operational CRM into a single suite, unifying all in-bound and outbound marketing, sales and service interactions. The software delivers a single, enterprise-wide view that helps SMEs understand and pro-actively service customers in real time. Levelling the playing field Large corporate organisations often have an inherent tactical marketing advantage over smaller competitors because they can afford sophisticated CRM software systems that are beyond the reach of smaller companies, said Fausto Marasco, Chief Executive Officer of Premier Technologies. Our agreement with E.piphany means smaller companies now have scalable, cost-effective access to sophisticated marketing and campaign management tools. We can offer customers secure access to powerful analytic solutions without additional spending on expensive IT infrastructure. This will enable SMEs to provide more personalised offerings and better targeted marketing campaigns, levelling the playing field when they are competing against large corporates, said Mr Marasco. Citing a report from IDC, which predicts that spending on collaborative ASP services will increase from $74.4 million in 1999 to $2 billion in 2004, Mr Marasco said SMEs looking to improve customer relationships via e-commerce will drive the ASP distribution model. The ASP option is very attractive to the SME market because the expensive IT in-house resources needed are removed. Thats where Premier Technologies and E.piphany can deliver a CRM solution designed around the customers needs, said Mr Marasco. Premier Technologies using E.5 internally Premier Technologies is also implementing E.piphanys E.5 CRM suite for its own customer support centre and internal customer relationship management to streamline and improve customer service. The company will implement the E.5 software suite in its support centre to enable the company to centralise all customer records and manage this data more efficiently and effectively. Our customers expect and demand the highest levels of customer service. To maintain our market leader status we need to continue to strive towards customer service excellence, which we believe provides the ultimate differentiator in a crowded market, said Mr Marasco. E.piphanys suite of software delivers this differentiator by allowing us to better understand and proactively serve our customers. We believe E.5 will bring significant improvements to the way we communicate with our customers across the business. About Epiphany E.5 E.5 provides the only web based, intelligent solution that co-ordinates and unifies all inbound and outbound interactions with customers in real time. It provides ease of deployment and use as well as scalability to support a large number of users and high transaction volumes. It is the only CRM solution to blend analytical and operational CRM to deliver tightly integrated and personalised marketing, sales and service applications driven by real time analytics. ~ends~ About E.piphany E.piphany is the leading provider of intelligent customer interaction software for the Customer Economy. By providing an integrated suite of software solutions, E.piphany E.5 blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices in Asia Pacific, Europe and North America. E.piphany's Australian offices are located in Sydney and Melbourne. Further information can be found on www.epiphany.com E.piphany, E.5 and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners. About Premier Technologies Premier technologies, a privately owned Australian company, specialises in the development of contact centre solutions. Premier technologies has a proven history of developing automated solutions for delivery of Customer Relationship Management services in the financial, retail, logistics and services sector. The company can meet the total requirements of any customer contact centre because of its proven expertise in computerised technology design, development, systems integration, voice recognition and support. For more information about Premier Technologies call 1300 720 032 or visit the Premier Technologies website at www.premier.com.au