The PRWIRE Press Releases https:// 2021-04-12T22:34:16Z PC Market Records Fastest Year-Over-Year Growth in Two Decades: Gartner 2021-04-12T22:34:16Z pc-market-records-fastest-year-over-year-growth-in-two-decades-gartner STAMFORD, Conn., April 12, 2021 — Worldwide PC shipments totaled 69.9 million units in the first quarter of 2021, an increase of 32% from the first quarter of 2020, according to preliminary results by Gartner, Inc. The market rebounded from a weak first quarter of 2020 to record the fastest year-over-year growth since Gartner began tracking the PC market in 2000.The Asia Pacific PC market saw strong double-digit growth (37.6%) in the first quarter of 2021. While this figure is partially inflated due to a weak first quarter of 2020, healthy consumer demand and a rebound in desktops from business demands contributed to a strong market. In China specifically, the PC market experienced particularly high growth of 70% year-over-year.“This growth should be viewed in the context of two unique factors: comparisons against a pandemic-constrained market and the current global semiconductor shortage,” said Mikako Kitagawa, research director at Gartner. “Without the shipment chaos in early 2020, this quarter’s growth may have been lower. However, semiconductor shortages are now adversely affecting the supply chain once again, with shipment lead times for some PCs extending to as long as four months.“While this may lead to lower shipment numbers, it is still reasonable to conclude that PC demand could remain strong even after stay-home restrictions ease. Moving forward, vendors and suppliers will be closely balancing the need to meet underlying demand without creating excess inventory.”While Gartner does not include Chromebooks in its traditional PC market results, Chromebook shipments grew by triple digits in the first quarter of 2021, compared to a year ago, with growth primarily driven by investment among educational institutions in North America. Including Chromebooks, the total worldwide PC market grew 47% year-over-year. The top three vendors in the worldwide PC market remained unchanged from the previous quarter, with Lenovo maintaining the top spot by shipments. All of the top six vendors experienced double-digit growth, and all, except Dell, gained market share compared to a year ago (see Table 1).Table 1. Preliminary Worldwide PC Vendor Unit Shipment Estimates for 1Q21 (Thousands of Units)Lenovo recorded a 42.3% year-over-year growth, the highest among the among top six vendors. In contrast to HP and Dell, Lenovo increased shipments of deskbased PCs, largely due to high demand in China. Lenovo grew faster than the regional average in all key regions, with particularly strong growth in Asia Pacific (63.7%). The company also appeared to be more in control of their supply chain, as a higher percentage of its PCs are manufactured in-house compared to other vendors. After two consecutive quarters of decline, HP achieved strong year-over-year growth of 34.6%. HP continued to gain traction in Latin America, recording over 60% year-over-year growth in the region. However, it should be noted that HP’s strong growth is attributed in part to a significant decline in 1Q20, as HP was the hardest hit by the supply chain disruption among of the top three vendors at the time. Dell experienced the slowest growth among the top six vendors, largely due to the company’s focus on the business PC market, which did not experience as much growth as the robust consumer PC market. In light of component shortages and increasing freight costs, the company also pulled away from low-margin consumer products more than ever before.These results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. About the Gartner Information Technology PracticeThe Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organization through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT. About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Identifies Top 10 Government Technology Trends for 2021 2021-03-29T03:16:59Z gartner-identifies-top-10-government-technology-trends-for-2021 Sydney, 29 March 2021 — Research and advisory firm Gartner has published a list of the top 10 government technology trends for 2021 that have the potential to accelerate digital innovation and optimise or transform public services.Gartner’s top 10 strategic technology trends for government this year arise from the challenges wrought from the pandemic and the need for flexible operating models that support significant disruptions.“The COVID-19 pandemic has spurred the acceleration of digital innovation across the government sector around the world, presenting government leaders with new opportunities to use data and technologies to build trust, agility and resilience in public institutions,” said Rick Howard, research vice president at Gartner. “While pandemic-related challenges will continue for some time, technology trends have emerged that address critical challenges in areas such as security, cost containment and citizen experience.”Gartner’s list of strategic technology trends is directly linked to public administration and policy issues that government leaders must address. Government CIOs can use this list to identify technology trends that best address their post-pandemic recovery priorities and establish the rationale, timing and priority of technology investments. Accelerated Legacy ModernisationGovernments have experienced the limitations and risks posed by decades-old legacy infrastructure and core systems. To be better equipped to deal with the next disruption, government CIOs are accelerating the move to modern, modular architectures. While the need for legacy modernisation is not new to government CIOs, the challenges related to the pandemic have only served to heighten the awareness of the resulting risks and the need for it.Gartner predicts that by 2025, over 50% of government agencies will have modernised critical core legacy applications to improve resilience and agility. Adaptive SecurityAn adaptive security approach treats risk, trust and security as a continuous and adaptive process that anticipates and mitigates constantly evolving cyber threats. This approach features components for prediction, prevention, detection and response. It forgoes traditional notions of perimeter, assuming there is no boundary for safe and unsafe, a necessary conceptual shift given the migration to cloud services. Gartner predicts that 75% of government CIOs will be directly responsible for security outside of IT by 2025, to include operational and mission-critical technology environments. Anything as a Service (XaaS)XaaS is a cloud-only sourcing strategy that embraces acquiring the full range of business and IT services on a subscription basis. Pandemic response and the critical need for digital service delivery have exacerbated pressures to modernise legacy applications and infrastructure. XaaS offers an alternative to legacy infrastructure modernisation, provides scalability and reduces time to deliver digital services. Gartner predicts that 95% of new IT investments made by government agencies will be made as a service solution by 2025. Case Management as a Service (CMaaS)Case work is the predominant workstyle of government, with the entire legacy-heavy portfolio of monolithic case management point solutions found in many departments. CMaaS is a new way to build institutional agility by applying composable business principles and practices, to replace legacy case management systems with modular products that can be rapidly assembled, disassembled and recomposed in response to changing business needs.Gartner predicts that by 2024, government organisations with a composable case management application architecture will implement new features at least 80% faster than those without. Citizen Digital IdentityDigital identity is the ability to prove an individual’s identity via any government digital channel that is available to citizens, which is critical for inclusion and access to government services. Digital identity ecosystems are quickly evolving and leading governments to assume new roles and responsibilities. The topic is high on political agendas, so government CIOs must link digital identity to salient use cases. Gartner predicts that a true global, portable, decentralised identity standard will emerge in the market by 2024, to address business, personal, social and societal, and identity-invisible use cases. Composable Government EnterpriseThe composable government enterprise is any government organisation that adopts composable design principles. This enables them to extend the reuse of capabilities and continuously adapt to changing regulatory, legislative and public expectations. CIOs are embracing composable government to overcome existing, siloed approaches to managing services, systems and data that limit the ability of governments to adapt to the rapidly evolving needs of the emerging digital society.Gartner predicts that 50% of technology companies that provide products and services to the government will offer packaged business capabilities to support composable applications by 2023. Data Sharing as a ProgramData sharing is often ad hoc in government, driven by high-profile use cases such as child protection incidents or gender violence that cannot easily be generalised. Data sharing as a program moves it into being a scalable service, with multiple reusable capabilities, supporting the drive toward more composable approaches in government service delivery.Gartner predicts by 2023, 50% of government organisations will establish formal accountability structures for data sharing, including standards for data structure, quality and timeliness. Hyperconnected Public ServicesHyperconnected public services is the whole-of-government use of multiple technologies, tools or platforms to automate as many business and IT processes as possible. Government CIOs can use hyperautomation principles and practices to develop hyperconnected, highly automated end-to-end business processes and public services that require minimal human intervention.Gartner predicts that by 2024, 75% of governments will have at least three enterprise-wide hyperautomation initiatives launched or underway. Multichannel Citizen EngagementCitizen direct participation with governments reached new heights in 2020 as communities dealt with the pandemic, wildfires, hurricanes and other events. Multichannel citizen engagement is a seamless, bidirectional engagement with constituents across organisational boundaries, while delivering a personalised experience using the preferred and most effective channels to reach them. Gartner predicts that over 30% of governments will use engagement metrics to track quantity and quality of citizen participation in policy and budget decisions by 2024. Operationalised AnalyticsOperationalised analytics is the strategic and systematic adoption of data-driven technologies, such as artificial intelligence (AI), machine learning and advanced analytics, at each stage of government activity to improve the efficiency, effectiveness and consistency of decision making. Decision makers can make better context-based operational decisions in real-time to improve the quality of the citizen experience.Gartner predicts that by 2024, 60% of government AI and data analytics investments aim to directly impact real-time operational decisions and outcomes. Gartner clients can learn more in the report “Top Technology Trends in Government for 2021” and in the companion report “Top Business Trends in Government for 2021.” About the Gartner Information Technology PracticeThe Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organisation through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT. About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Gartner Poll Finds 48% of Organisations Won’t Track Employee COVID-19 Vaccination Status 2021-03-26T00:13:07Z gartner-poll-finds-48-of-organisations-wont-track-employee-covid-19-vaccination-status March 25, 2021 — A Gartner poll of 227 HR leaders on March 16 revealed that nearly half (48%) of large global organisations will not track the vaccination status of their employees. Only 8% of survey respondents reported that they will require employees to show proof of vaccination.“Given the uncertainty that will exist around vaccination status, most organisations that reopen will do so with social distancing and mask wearing in place,” said Brian Kropp, chief of research for the Gartner HR practice. “Regardless of reopening plans, only 1% of the HR leaders we surveyed expect all of their employees to work full-time in the office.” Ultimately, the majority of organisations are planning for a hybrid workforce. Fifty-nine percent of 241 HR leaders said their organisation will let employees work remote occasionally with approval from their manager – a 21 percentage point increase since November 2020.Other notable findings from the Gartner Workplace Reopening Amid Vaccine Rollout Webinar Poll on March 16, 2021 include:Out of 227 HR leaders, 36% plan to have employees self-report vaccination status, but will not require proof.Among 241 HR leaders, 49% will let employees work remote on certain days; nearly one-third (32%) will let employees work remote all of the time.Twenty percent of 197 responding HR leaders believe that normal business travel will resume in 6-9 months, while 35% admit they don’t know when they will resume employee business travel.Of 208 HR leaders surveyed, 95% have already resumed hiring.“When offices reopen, many individuals will have been working from home for nearly two years or more and new ways of working will be engrained,” said Mr. Kropp. “It will be critical for employers to focus on building social and emotional connections with, and between, their employees again.”While Gartner research found that only one-quarter of organisations plan to maintain the well-being programs they introduced during the pandemic for the foreseeable future, leading organisations will not roll-back new or expanded offerings. In fact, Gartner recommends that HR leaders use the return to the workplace as an opportunity to re-onboard all employees as though they are joining a new organisation. To do this successfully, HR should focus on three main areas:Develop a philosophy on flexibility. Rather than simply creating a static flexible work policy, leading HR departments are determining their organisation’s philosophy on flexibility and sharing this with their workforce.Communicate the purpose of the office. Prior to the pandemic, organisations simply described their office as the place where their employees work. Now, leaders must determine the role of their physical workplace – a team or company meeting place, a secure workspace, a social gathering space to support the community – and communicate that to employees.Train managers on supporting employees. With a more dispersed workforce, HR must work with managers on how to manage employees who are working in different locations and at different times.To access the on-demand webinar, visit “Workplace Reopening Amid Vaccine Rollout: Benchmarking Against Your Peers.” About the Gartner HR PracticeThe Gartner HR practice brings together the best relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at http://www.gartner.com/en/human-resources/human-resources-leaders. Follow news and updates from the Gartner HR practice on Twitter and LinkedIn using #GartnerHR. About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Forecasts Worldwide Social Software and Collaboration Market to Grow 17% in 2021 2021-03-23T23:57:55Z gartner-forecasts-worldwide-social-software-and-collaboration-market-to-grow-17-in-2021 STAMFORD, Conn. March 23, 2021 — The worldwide social software and collaboration market is forecast to total $4.5 billion in 2021, an increase of 17.1% from 2020, according to the latest forecast by Gartner, Inc. The need to support remote work during COVID-19, as well as social software integrations within other enterprise applications, is driving significant growth.“Many of the existing use cases propelling the social and collaboration market, such as coordinating a distributed workforce and providing a ‘virtual water cooler,’ got a sudden jolt from the pandemic,” said Craig Roth, research vice president at Gartner. “Social and collaboration tools went from a ‘nice to have’ to a ‘must have’ within a matter of weeks.”Even as some workers begin to return to offices, COVID-19 has caused a permanent change in workforce structure that will require additional investment in technologies to facilitate, capture and organise open conversations and information sharing. The pandemic bent the long-term curve of the social software and collaboration market upward, with double-digit growth projected through 2022 (see Table 1). Another key trend driving market growth is the integration of social software as an embedded capability in other applications and platforms. Gartner predicts that by 2025, nearly 65% of enterprise application software providers will have included some form of social software and collaboration functionality in their software product portfolios. “Providers of packaged business applications, such as ERP and CRM software, have previously offered basic social and collaboration functionality. However, they are now facing heightened expectations about the seamless inclusion of nonroutine tasks, such as conversations and marking up content, within their process-oriented products.“Partnerships between software providers will take on more importance, as a close relationship is required for tight integration of disparate application functions,” said Mr. Roth. Gartner clients can read more in “Forecast Analysis: Social and Collaboration Software in the Workplace, Worldwide.”Gartner Digital Workplace SummitCollaboration and embedded artificial intelligence (AI) technologies, and strategies will be further discussed at the Gartner Digital Workplace Summits 2021 taking place virtually April 26-27 in the Americas and June 14-15 in EMEA. Follow news and updates from the conferences on Twitter using #GartnerDWS.About the Gartner Information Technology PracticeThe Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organisation through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT.About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Identifies Top Security and Risk Management Trends for 2021 2021-03-23T03:41:17Z gartner-identifies-top-security-and-risk-management-trends-for-2021 SYDNEY, Australia, March 23, 2021 — Security and risk management leaders must address eight top trends to enable rapid reinvention in their organisation, as COVID-19 accelerates digital business transformation and challenges traditional cybersecurity practices, according to Gartner, Inc. In the opening keynote at the Gartner Security & Risk Management Summit taking place virtually in APAC today, Peter Firstbrook, research vice president at Gartner, said these trends are a response to persistent global challenges that all organisations are experiencing.“The first challenge is a skills gap. 80% of organisations tell us they have a hard time finding and hiring security professionals and 71% say it’s impacting their ability to deliver security projects within their organisations,” said Mr. Firstbrook. Other key challenges facing security and risk leaders in 2021 include the complex geopolitical situation and increasing global regulations, the migration of workspaces and workloads off traditional networks, an explosion in endpoint diversity and locations and a shifting attack environment, in particular, the challenges of ransomware and business email compromise.The following top trends represent business, market and technology dynamics that are expected to have broad industry impact and significant potential for disruption.Trend 1: Cybersecurity MeshCybersecurity mesh is a modern security approach that consists of deploying controls where they are most needed. Rather than every security tool running in a silo, a cybersecurity mesh enables tools to interoperate by providing foundational security services and centralised policy management and orchestration. With many IT assets now outside traditional enterprise perimeters, a cybersecurity mesh architecture allows organisations to extend security controls to distributed assets.Trend 2: Identity-First SecurityFor many years, the vision of access for any user, anytime, and from anywhere (often referred to as “identity as the new security perimeter”) was an ideal. It has now become a reality due to technical and cultural shifts, coupled with a now majority remote workforce during COVID-19. Identity-first security puts identity at the centr of security design and demands a major shift from traditional LAN edge design thinking.“The SolarWinds attack demonstrated that we’re not doing a great job of managing and monitoring identities. While a lot of money and time has been spent on multifactor authentication, single sign-on and biometric authentication, very little has been spent on effective monitoring of authentication to spot attacks against this infrastructure,” said Mr. Firstbrook.Trend 3: Security Support for Remote Work is Here to StayAccording to the 2021 Gartner CIO Agenda Survey, 64% of employees are now able to work from home. Gartner surveys indicate that at least 30-40% will continue to work from home post COVID-19. For many organisations, this shift requires a total reboot of policies and security tools suitable for the modern remote workspace. For example, endpoint protection services will need to move to cloud delivered services. Security leaders also need to revisit policies for data protection, disaster recovery and backup to make sure they still work for a remote environment.Trend 4: Cyber-Savvy Board of DirectorsIn the Gartner 2021 Board of Directors Survey, directors rated cybersecurity the second-highest source of risk for the enterpreise after regulatory compliance. Large enterprises are now beginning to create a dedicated cybersecurity committee at the board level, led by a board member with security expertise or a third-party consultant.Gartner predicts that by 2025, 40% of boards of directors will have a dedicated cybersecurity committee overseen by a qualified board member, up from less than 10% today.Trend 5: Security Vendor ConsolidationGartner’s 2020 CISO Effectiveness Survey found that 78% of CISOs have 16 or more tools in their cybersecurity vendor portfolio; 12% have 46 or more. The large number of security products in organisations increases complexity, integration costs and staffing requirements. In a recent Gartner survey, 80% of IT organisations said they plan to consolidate vendors over the next three years.“CISOs are keen to consolidate the number of security products and vendors they must deal with,” said Mr. Firstbrook. “Having fewer security solutions can make it easier to properly configure them and respond to alerts, improving your security risk posture. However, buying a broader platform can have downsides in terms of cost and the time it takes to implement. We recommend focusing on TCO over time as a measure of success.”Trend 6: Privacy-Enhancing ComputationPrivacy-enhancing computation techniques are emerging that protect data while it’s being used — as opposed to while it’s at rest or in motion — to enable secure data processing, sharing, cross-border transfers and analytics, even in untrusted environments. Implementations are on the rise in fraud analysis, intelligence, data sharing, financial services (e.g. anti-money laundering), pharmaceuticals and healthcare.Gartner predicts that by 2025, 50% of large organisations will adopt privacy-enhancing computation for processing data in untrusted environments or multiparty data analytics use cases.Trend 7: Breach and Attack SimulationBreach and attack simulation (BAS) tools are emerging to provide continuous defensive posture assessments, challenging the limited visibility provided by annual point assessments like penetration testing. When CISOs include BAS as a part of their regular security assessments, they can help their teams identify gaps in their security posture more effectively and prioritise security initiatives more efficiently.Trend 8: Managing Machine IdentitiesMachine identity management aims to establish and manage trust in the identity of a machine interacting with other entities, such as devices, applications, cloud services or gateways. Increased numbers of nonhuman entities are now present in organisations, which means managing machine identities has become a vital part of the security strategy.Learn more in the complimentary webinar The Top Security & Risk Management Trends for 2021 available on demand. About Gartner Security & Risk Management SummitsThe Gartner Security & Risk Management Summit 2021 brings together security, risk and identity and access management (IAM) decision makers looking to adapt and evolve their organisation through disruption and uncertainty, navigate risks and prioritise investments. Follow news coming from the Gartner Security & Risk Management Summit on the Gartner Newsroom and on Twitter using #GartnerSEC.Upcoming dates and locations for Gartner Security & Risk Management Summit include:September 13-15 in LondonSeptember 20-22 in Orlando, FLOctober 6-8 in TokyoAbout the Gartner Information Technology PracticeThe Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organisation through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT.About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. # # # Gartner Forecasts Security and Risk Management Spending in Australia to Grow 8% in 2021 2021-03-22T03:55:04Z gartner-forecasts-security-and-risk-management-spending-in-australia-to-grow-8-in-2021 SYDNEY, Australia, March 22, 2021 — Australian organisations will spend more than A$4.9 billion on enterprise information security and risk management products and services in 2021, an increase of 8% from 2020, according to the latest forecast from Gartner, Inc.Gartner analysts showed how security and risk management leaders can advance their IT security and risk strategy at the Gartner Security & Risk Management Summit APAC, taking place virtually this week. Recent high profile cyberattacks such as the SolarWinds hack, impending legislative changes in the form of the Security Legislation Amendment (Critical Infrastructure) Bill 2020, and regulatory obligations are keeping security and risk top of mind for Australian organisations, according to Richard Addiscott, senior research director at Gartner.“Many of the conversations we’re having with government and private sector clients in Australia revolve around the Essential Eight, varying State Government cybersecurity frameworks, and regulatory instruments such as APRA’s Prudential Standard CPS 234. Organisations are being directed to implement these strategies to mitigate cybersecurity incidents,” said Mr. Addiscott.“However, the road to full implementation is not an easy path, and nor should it be seen as a cybersecurity panacea. Rather than adopting a compliance-centric posture, organisations need to adopt a risk-based approach to security, protecting the organisation from the most critical threats while focusing on business outcomes.”In the Gartner 2021 CIO Agenda Survey, cybersecurity was the no. 2 priority for new spending, with 67% of Australia and New Zealand respondents increasing investment in cyber/information security, second only to business intelligence and data analytics (73%).Security services including consulting, hardware support implementation and outsourcing services represent the biggest category of information security spending by Australian organisations. The smallest but fastest growing area for investment is cloud security, forecast to total $20 million this year (see Table 1).Gartner clients can read more in the report “Forecast: Information Security and Risk Management, Worldwide, 2018-2024, 4Q20 Update.” About Gartner Security & Risk Management SummitsThe Gartner Security & Risk Management Summit 2021 brings together security, risk and identity and access management (IAM) decision makers looking to adapt and evolve their organisation through disruption and uncertainty, navigate risks and prioritise investments. Follow news coming from the Gartner Security & Risk Management Summit on the Gartner Newsroom and on Twitter using #GartnerSEC.Upcoming dates and locations for Gartner Security & Risk Management Summit include:September 13-15 in LondonSeptember 20-22 in Orlando, FLOctober 6-8 in Tokyo About the Gartner Information Technology PracticeThe Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organisation through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT. About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Identifies Top 10 Data and Analytics Technology Trends for 2021 2021-03-16T22:48:36Z gartner-identifies-top-10-data-and-analytics-technology-trends-for-2021 16 March, 2021 — Gartner, Inc. identified the top 10 data and analytics (D&A) technology trends for 2021 that can help organisations respond to change, uncertainty and the opportunities they bring in the next year.“The speed at which the COVID-19 pandemic disrupted organisations has forced D&A leaders to have tools and processes in place to identify key technology trends and prioritise those with the biggest potential impact on their competitive advantage,” said Rita Sallam, distinguished research vice president at Gartner. D&A leaders should use the following 10 trends to determine investments that accelerate their capabilities to anticipate, shift and respond. Trend 1: Smarter, Responsible, Scalable AIThe greater impact of artificial intelligence (AI) and machine learning (ML) requires businesses to apply new techniques for smarter, less data-hungry, ethically responsible and more resilient AI solutions. By deploying smarter, more responsible, scalable AI, organisations will leverage learning algorithms and interpretable systems into shorter time to value and higher business impact. Trend 2: Composable Data and AnalyticsOpen, containerised analytics architectures make analytics capabilities more composable. Composable data and analytics leverages components from multiple data, analytics and AI solutions to rapidly build flexible and user-friendly intelligent applications that help D&A leaders connect insights to actions.With the centre of data gravity moving to the cloud, composable data and analytics will become a more agile way to build analytics applications enabled by cloud marketplaces and low-code and no-code solutions. Trend 3: Data Fabric Is the FoundationWith increased digitisation and more emancipated consumers, D&A leaders are increasingly using data fabric to help address higher levels of diversity, distribution, scale and complexity in their organisations’ data assets.The data fabric uses analytics to constantly monitor data pipelines A data fabric utilises continuous analytics of data assets to support the design, deployment and utilisation of diverse data to reduce time for integration by 30%, deployment by 30% and maintenance by 70%. Trend 4: From Big to Small and Wide DataThe extreme business changes from the COVID-19 pandemic caused ML and AI models based on large amounts of historical data to become less relevant. At the same time, decision making by humans and AI are more complex and demanding, requiring D&A leaders to have a greater variety of data for better situational awareness. As a result, D&A leaders should choose analytical techniques that can use available data more effectively. D&A leaders rely on wide data that enables the analysis and synergy of a variety of small and large, unstructured, and structured data sources, as well as small data which is the application of analytical techniques that require less data but still offer useful insights.“Small and wide data approaches provide robust analytics and AI, while reducing organisations’ large data set dependency,” said Ms. Sallam. “Using wide data, organisations attain a richer, more complete situational awareness or 360-degree view, enabling them to apply analytics for better decision making.” Trend 5: XOpsThe goal of XOps, including DataOps, MLOps, ModelOps, and PlatformOps, is to achieve efficiencies and economies of scale using DevOps best practices, and ensure reliability, reusability and repeatability. At the same time, it reduces duplication of technology and processes and enabling automation.Most analytics and AI projects fail because operationalisation is only addressed as an afterthought. If D&A leaders operationalise at scale using XOps, they will enable the reproducibility, traceability, integrity and integrability of analytics and AI assets. Trend 6: Engineering Decision IntelligenceEngineering decision intelligence applies to not just individual decisions, but sequences of decisions, grouping them into business processes and even networks of emergent decisions and consequences. As decisions become increasingly automated and augmented, engineering decisions give the opportunity for D&A leaders to make decisions more accurate, repeatable, transparent and traceable. Trend 7: Data and Analytics as a Core Business FunctionInstead of being a secondary activity, D&A is shifting to a core business function. In this situation, D&A becomes a shared business asset aligned to business results, and D&A silos break down because of better collaboration between central and federated D&A teams. Trend 8: Graph Relates EverythingGraphs form the foundation of many modern data and analytics capabilities to find relationships between people, places, things, events and locations across diverse data assets. D&A leaders rely on graphs to quickly answer complex business questions which require contextual awareness and an understanding of the nature of connections and strengths across multiple entities. Gartner predicts that by 2025, graph technologies will be used in 80% of data and analytics innovations, up from 10% in 2021, facilitating rapid decision making across the organisation. Trend 9: The Rise of the Augmented ConsumerMost business users are today using predefined dashboards and manual data exploration, which can lead to incorrect conclusions and flawed decisions and actions. Time spent in predefined dashboards will progressively be replaced with automated, conversational, mobile, and dynamically generated insights customised to a user’s needs and delivered to their point of consumption. “This will shift the analytical power to the information consumer — the augmented consumer — giving them capabilities previously only available to analysts and citizen data scientists,” said Ms. Sallam. Trend 10: Data and Analytics at the EdgeData, analytics and other technologies supporting them increasingly reside in edge computing environments, closer to assets in the physical world and outside IT’s purview. Gartner predicts that by 2023, over 50% of the primary responsibility of data and analytics leaders will comprise data created, managed, and analysed in edge environments.D&A leaders can use this trend to enable greater data management flexibility, speed, governance, and resilience. A diversity of use cases is driving the interest in edge capabilities for D&A, ranging from supporting real-time event analytics to enabling autonomous behavior of “things”. Gartner clients can read more in the report “Top 10 Trends in Data and Analytics, 2021.” Gartner Data & Analytics SummitGartner analysts will provide additional analysis on data and analytics trends at the Gartner Data & Analytics Summits 2021, taking place virtually May 4-6 in the Americas, May 18-20 in EMEA, June 8-9 in APAC, June 23-24 in India, and July 12-13 in Japan. Follow news and updates from the conferences on Twitter using #GartnerDA. About the Gartner Information Technology PracticeThe Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organisation through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT. About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner HR Survey Finds More Than One-Quarter of the Workforce Describes Itself as Depressed as a Result of the COVID-19 Pandemic 2021-03-15T23:23:53Z gartner-hr-survey-finds-more-than-one-quarter-of-the-workforce-describes-itself-as-depressed-as-a-result-of-the-covid-19-pandemic March 15, 2021 — A Gartner, Inc. survey of over 5,000 employees conducted in the fourth quarter of 2020 found that more than one-quarter of the workforce (29%) described itself as depressed as a result of the COVID-19 pandemic. The same survey revealed that nearly half (49%) of employees who reported their organisation offers a mental well-being program participated in it in 2020. “The need for well-being support has skyrocketed since the pandemic struck, giving organisations a new mandate to offer more and better programs,” said Carolina Valencia, director in the Gartner HR practice. “Organisations, more than ever, must respond to all facets of the individual, from the physical to the emotional, and address some of the new stressors that have emerged over the past year.”When evaluating their organisation’s enterprise-wide well-being initiatives, HR leaders should consider the following: Commit to Help Employees Cope with Stress Factors, Even Post-PandemicIn response to the challenges brought on by the pandemic, most organisations took emergency measures to support their staff. Gartner research found 87% of businesses provided flexible work hours to employees acting as care givers for family members. Additionally, 26% gave employees paid time off (PTO) for childcare and 21% gave PTO for eldercare. Additionally, a Gartner survey of 50 HR leaders revealed 64% of companies provided a new well-being offering to support their staff, while 34% of companies expanded access to their existing offerings.Yet, only one-quarter of organisations report that they plan to maintain the programs introduced during the pandemic for the foreseeable future. HR leaders should consider sustaining programs beyond the pandemic due to the financial difficulties and lingering stress that will persist even after the outbreak subsides. Personalise Support to Meet Diverse Employee Needs To address the varying needs of employees, organisations must ensure there is alignment between the support they offer and the demand from employees. However, according to Gartner research less than half of employees (46%) feel that their organisation’s well-being programs are personalised. To mitigate this, organisations can take specific steps to achieve alignment between support and demand – such as offering more choices. Currently, only 19% of employees working for organisations with mental well-being programs report having access to five or more offerings.In addition, HR leaders should give employees tools to navigate challenging moments on their own at the right moment. One tactic successful organisations are utilising is encouraging employees to self-assess their well-being. This helps employees to easily benchmark themselves, map out a development plan to enhance their well-being and hold themselves accountable for their wellness. More importantly, it encourages employees to seek out offerings the organisation already provides. Establish Programs, Processes and Guidance to Enable DiscussionsWhile the COVID-19 pandemic was an anomaly, disruptions are increasingly common, and organisations must be equipped to support the well-being of employees. HR leaders need to establish programs, processes and guidance in advance of whatever unexpected event comes next. These efforts should empower – but not force – employees to discuss subjects they may otherwise be nervous to bring up, including mental health challenges, resolving tension between employees and emotional health issues. Gartner research reveals only about half of employees (49%) agree their manager understands their problems and needs. To address this, HR leaders can provide easy-to-understand information that define the level of involvement managers are expected to have when supporting their employees with mental and emotional health issues. “The COVID-19 pandemic has made it clear to employers and employees that work and life cannot be treated as two separate constructs,” said Ms. Valencia. “If employers help support employees with all aspects of their health during turbulent times more effectively, not only do they have better lives, but they perform at a higher level. In fact, organisations that provide holistic well-being support can boost employee discretionary effort by 21%, twice as much as companies that provide only traditional (physical and financial) programs.”Gartner clients can read more in the report “Support Well-Being in 2021 and Beyond.” About the Gartner HR PracticeThe Gartner HR practice brings together the best relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at http://www.gartner.com/en/human-resources/human-resources-leaders. Follow news and updates from the Gartner HR practice on Twitter and LinkedIn using #GartnerHR. About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner says tech investors will use AI over “gut feel” for investment decisions by 2025 2021-03-11T01:13:39Z gartner-says-tech-investors-will-use-ai-over-gut-feel-for-investment-decisions-by-2025 By 2025, more than 75% of venture capital (VC) and early-stage investor executive reviews will be informed using artificial intelligence (AI) and data analytics, according to Gartner, Inc. “Successful investors are purported to have a good “gut feel” — the ability to make sound financial decisions from mostly qualitative information alongside the quantitative data provided by the technology company,” said Patrick Stakenas, senior research director at Gartner. “However, this “impossible to quantify inner voice” grown from personal experience is playing a decreasing role in investment decision making. The traditional pitch experience will significantly shift by 2025 and tech CEOs will need to face investors with AI-enabled models and simulations as traditional pitch decks and financials will be insufficient.”Quantitative Analysis Will Shift Investing StrategyIncreased advanced analytics capabilities are rapidly shifting the early-stage venture investing strategy away from gut feel and qualitative decision making to a more modern platform-based quantitative process. Information gathered from sources such as LinkedIn, PitchBook, Crunchbase and Owler, along with third-party data marketplaces, can be leveraged alongside diverse past and current investments. Technology service providers seeking investment should build an accurate digital presence by updating and correcting quantitative metrics on social media and business sites to ensure company information and financials are correct.“This data is increasingly being used to build sophisticated models that can better determine the viability, strategy and potential outcome of an investment in a short amount of time. Questions such as when to invest, where to invest and how much to invest are becoming almost automated,” said Mr. Stakenas. AI Will Help Determine If Leadership Teams Will Succeed or FailCurrent AI technology is already capable of providing insights into customer desires and predicting future behavior. Unique profiles can be built with little to no human input, which can be further developed via natural language processing AI that can determine qualities about an individual from real-time or audio recordings. While this technology is currently used primarily for marketing and sales purposes, by 2025, investment organisations will be leveraging it to determine which leadership teams are most likely to succeed.“The personality traits and work patterns required for success will be quantified in the same manner that the product and its use in the market, market size and financial details are currently measured,” said Mr. Stakenas. “AI tools will be used to determine how likely a leadership team is to succeed based on employment history, field expertise and previous business success.”Gartner clients can read more in “Tech Providers 2025: AI Is Transforming Investor Positioning for Tech CEOs.” This research is part of the “Tech Providers 2025 Special Report,” a collection of research to help technology service providers understand the long-term changes in their markets and the actions they need to take today to prepare.Learn more about emerging trends, expected challenges and next steps for tech CEOS, CIOs and IT leaders in the free Gartner e-book “Top Priorities for IT: Leadership Vision for 2021.”Gartner Data & Analytics SummitGartner analysts will provide additional analysis on data and analytics trends at the Gartner Data & Analytics Summits 2021, taking place virtually May 4-6 in the Americas, May 18-20 in EMEA, June 8-9 in APAC, June 23-24 in India, and July 12-13 in Japan. Follow news and updates from the conferences on Twitter using #GartnerDA.About the Gartner Information Technology PracticeThe Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organisation through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT.About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Government sector IT spending in Australia to grow 6.2% in 2021: Gartner forecast 2021-02-24T00:43:37Z government-sector-it-spending-in-australia-to-grow-6-2-in-2021-gartner-forecast Australian government sector IT spending is forecast to exceed A$13 billion in 2021, an increase of 6.2% from 2020, according to Gartner.All segments are on pace to grow in 2021, after declines in data centre and telecoms spending in 2020. The software segment, which includes application, infrastructure and vertical-specific software, will experience the strongest growth in 2021 at 10.5%.As government organisations continue to embrace remote work and connected public services, spending on devices including PCs and smartphones is expected to grow again in 2021, following strong growth of 7.4% in 2020 (see Table 1). “Public health and safety measures, including vaccinating citizens, are the top concern for public sector organisations in Australia, pushing them to continue to accelerate their digital transformation,” said Brian Ferreira, vice president, executive programs at Gartner. “Most technology spend is now linked to digital programs, for example, cybersecurity and digital identity programs.”“We’re seeing the public sector changing IT operating models and innovating at a quicker pace by adopting commercially available technology solutions and software – particularly software as a service. Government budgets will continue to address recovery and growth needs of communities and businesses in 2021. In addition, investments to address digital equity and access to remote government services will be prioritised.”This week, Gartner also published a report on the ‘Top Business Trends in Government for 2021’ (list in graphic below), which are a response to key megatrends that are influencing public policy in many regions of the world, such as social instability (and rising populism), perpetual austerity, an aging population and the need for sustainable systems. Gartner clients can get more information in “Forecast: Enterprise IT Spending for the Government and Education Markets, Worldwide, 2018-2024, 4Q20 Update.” and 'Top Business Trends in Government for 2021'. About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Says Worldwide Smartphone Sales Declined 5% in Fourth Quarter of 2020 2021-02-23T00:17:37Z gartner-says-worldwide-smartphone-sales-declined-5-in-fourth-quarter-of-2020 STAMFORD, Conn. February 22, 2021— Global sales of smartphones to end users declined 5.4% in the fourth quarter of 2020, according to Gartner, Inc. Smartphone sales declined 12.5% in full year 2020. “The sales of more 5G smartphones and lower-to-mid-tier smartphones minimised the market decline in the fourth quarter of 2020,” said Anshul Gupta, senior research director at Gartner. “Even as consumers remained cautious in their spending and held off on some discretionary purchases, 5G smartphones and pro-camera features encouraged some end users to purchase new smartphones or upgrade their current smartphones in the quarter.” The launch of the 5G iPhone 12 series helped Apple record double-digit growth in the fourth quarter of 2020. Apple surpassed Samsung to retake the No. 1 global smartphone vendor spot (see Table 1). The last time Apple was the top smartphone vendor was in the fourth quarter for 2016. Full Year 2020 Results Samsung experienced a year-on-year decline of 14.6% in 2020, but this did not prevent it from retaining its No. 1 global smartphone vendor position in full year results. It faced tough competition from regional smartphone vendors such as Xiaomi, OPPO and Vivo as these brands grew more aggressive in global markets. In 2020, Apple and Xiaomi were the only two smartphone vendors of the top five ranking to experience growth. Huawei recorded the highest decline among the top five smartphone vendors which made it lose the No. 2 position to Apple in 2020 (see Table 2). The impact of the ban on use of Google applications on Huawei’s smartphones was detrimental to Huawei’s performance in the year and negatively affected sales.“In 2021, the availability of lower end 5G smartphones and innovative features will be deciding factors for end users to upgrade their existing smartphones,” said Mr. Gupta. “The rising demand for affordable 5G smartphones outside China will boost smartphone sales in 2021.”Gartner clients can read more in “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q20 Update.”About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Forecasts Low-Code Development Technologies Market to Grow 23% in 2021 2021-02-17T00:11:17Z gartner-forecasts-low-code-development-technologies-market-to-grow-23-in-2021 The worldwide low-code development technologies market is projected to total $13.8 billion in 2021, an increase of 22.6% from 2020, according to the latest forecast by Gartner, Inc. The surge in remote development during the COVID-19 pandemic will continue to boost low- code adoption, despite ongoing cost optimisation efforts. “While low-code application development is not new, a confluence of digital disruptions, hyperautomation and the rise of composable business has led to an influx of tools and rising demand,” said Fabrizio Biscotti, research vice president at Gartner. Low-code as a general social and technological movement is expected to continue growing significantly. For example, low-code application platforms (LCAP) are expected to remain the largest component of the low-code development technology market through 2022, increasing nearly 30% from 2020 to reach $5.8 billion in 2021 (see Table 1). * Other LCD technologies include rapid mobile app development (RMAD) tools and rapid application development (RAD) tools. Low-code is the evolution of RAD to cloud and SaaS models. Note that Gartner defines a no-code application platform as an LCAP that only requires text entry for formulae or simple expressions. The LCAP market, therefore, includes no-code platforms. Furthermore, “no code” is not a sufficient criterion for tasks like citizen development, as many complex tooling configuration tasks are no code but still require specialist skills. Columns may not add to totals shown because of rounding. Source: Gartner (February 2021) Digital Business Acceleration Drives Application DeliveryDigital business acceleration is putting pressure on IT leaders to dramatically increase application delivery speed and Time to Value. The increased demand for custom software solutions in support of digital transformation has sparked the emergence of citizen developers outside of IT, which, in turn has influenced the rise in low-code.Gartner research says, on average, 41% of employees outside of IT – or business technologists – customise or build data or technology solutions. Gartner predicts that half of all new low-code clients will come from business buyers that are outside the IT organisation by year-end 2025, too.“The economic consequences of the COVID-19 pandemic have validated the low-code value proposition,” said Mr. Biscotti. “Low-code capabilities that support remote work function, such as digital forms and workflow automation, will be offered with more elastic pricing since they will be required to keep the lights running.” SaaS and Hyperautomation Will Drive Low-Code AdoptionAll of the major software-as-a-service (SaaS) vendors currently provide capabilities that incorporate low-code development technologies. As SaaS grows in popularity, and these vendors’ platforms are increasingly adopted, the low-code market will see commensurate growth in LCAPs and process automation tooling.Additionally, business technologists want to create and execute their own ideas to drive more automation across their business applications and workflows. The needs of business-driven hyperautomation will be one of the top three drivers for low-code adoption through 2022.“Globally, most large organisations will have adopted multiple low-code tools in some form by year-end 2021. In the longer term, as companies embrace the tenets of a composable enterprise, they will turn to low-code technologies that support application innovation and integration,” said Mr. Biscotti.Gartner clients can read more in “Forecast Analysis: Low-Code Development Technologies.”About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size.To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Says 10% of Workers Will Seek to Trick AI Tracking Systems by 2023 2021-02-08T23:20:22Z gartner-says-10-of-workers-will-seek-to-trick-ai-tracking-systems-by-2023 STAMFORD, Conn., February 8, 2021 — Gartner, Inc. predicts that by 2023, more than one-in-ten workers will seek to trick artificial intelligence (AI) systems used to measure employee behaviour and productivity. Such systems have seen a significant uptick in use in the wake of the COVID-19 pandemic. “Many businesses are making a permanent shift to full- or part-time remote work, which can be both costly and require cultural changes,” said Whit Andrews, distinguished research vice president at Gartner. “For management cultures that are accustomed to relying on direct observation of employee behaviour, remote work strengthens the mandate to digitally monitor worker activity, in some cases via AI.“Just as we’ve seen with every technology aimed at restricting its users, workers will quickly discover the gaps in AI-based surveillance strategies. They may do so for a variety of reasons, such as in the interest of lower workloads, better pay or simply spite. Some may even see tricking AI-based monitoring tools as more of a game to be won than disrespecting a metric that management has a right to know.”Organisations are using AI-enabled systems to analyse worker behaviour in the same way that AI is used to understand shoppers, customers or members of the public. These tools provide basic activity logging with alerts, or in more sophisticated versions, can attempt to detect positive actions or misbehaviour through multivariable analysis. Many employers use productivity monitoring systems despite a high percentage of workers finding such tools unappealing. Even prior to the pandemic, Gartner research showed that workers feared new technologies used to track and monitor work habits. As these tools become more prevalent, Gartner predicts that organisations will increasingly face workers who seek to evade and overwhelm them.Workers may seek out gaps where metrics do not capture activity, accountability is unclear, or the AI can be fooled by generating false or confusing data. Such activities have already been observed in digital-first organisations; for example, ride-share drivers sometimes work for two different services simultaneously as a way of maximising personal earnings.“IT leaders who are considering deploying AI-enabled productivity monitoring tools should take a close look at the data sources, user experience design and the initial use case intended for these tools before investing,” said Mr. Andrews. “Determine whether the purpose and scope of data collection supports employees doing their best work. For those that do decide to invest, ensure that the technology is being implemented ethically by testing it against a key set of human-centric design principles.” Gartner clients can read more in “Predicts 2021: Digital Workplace Applications Evolve to Support Remote, “Force Multiplier” Staff.”About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner HR Research Finds 58% of the Workforce Will Need New Skill Sets to Do Their Jobs Successfully 2021-02-05T01:28:33Z gartner-hr-research-finds-58-of-the-workforce-will-need-new-skill-sets-to-do-their-jobs-successfully STAMFORD, Conn., February 4, 2021 — HR leaders are finding it increasingly difficult to quickly find and develop talent with the most in demand skills, yet 58% of the workforce needs new skills to get their jobs done, according to Gartner, Inc.Gartner TalentNeuron data shows the total number of skills required for a single job has been increasing by 10% year-over-year since 2017. Furthermore, one in three skills in an average 2017 job posting in IT, finance or sales are already obsolete. Emerging skills gaps due to ongoing business disruption and rapidly evolving needs have accelerated as a result of the COVID-19 pandemic.“Many organisations have focused on talent acquisition to get the skills they need, however a 2020 Gartner survey revealed that 74% of organisations froze hiring in response to COVID-19,” said Alison Smith, director in the Gartner HR practice. “In today's environment, hiring is not possible for many organisations. Instead, companies can look at current employees who have skills closely matched to those in demand and utilise training to close any gaps.”When considering skills adjacencies, to address skills needs, HR leaders should do the following:Increase transparency of current employee skill setsIdentify and mobilise nonobvious skills adjacenciesAdjust career pathing strategies to encourage flexible career progressionGain Better Insight Into Employee Skill SetsThe first step to leveraging skills adjacencies is for HR leaders to collect information on current employee skill sets, which enables them to map out secondary and tertiary skills. Rather than creating a complete picture of current employee skill sets, many leading organisations focus on collecting key skills data that is just comprehensive enough to allow them to easily keep it current. Employees and their managers must be empowered and encouraged to main a portfolio of skills that are visible to HR, which will then enable HR to maintain a current view of skills for the organisation.Understand and Prioritise Skills AdjacenciesTo address critical skills needs through leveraging skills adjacencies, HR must determine which secondary or tertiary skills to begin building upon. Leading organisations are using machine learning and large data to identify and unlock the power of skills adjacencies at scale. Some progressive HR leaders have partnered with their own internal data science teams to ground upskilling efforts in current knowledge of employee capabilities and prioritise immediate skills application.Encourage Flexible Career ProgressionTraditional career frameworks rely on the assumption that roles will remain relatively unchanged for years and move in a ladder-like trajectory. As skills adjacencies begin to uncover new connections and career options, career paths will need to be more fluid and unrestricted by traditional roles and skills requirements. “Career paths need to be flexible enough to enable employees to move around in — often unconventional — ways that allow the organisation to best leverage employees’ skills adjacencies,” said Ms. Smith. “Uncoupling employees’ concept of ’progress’ away from just roles and titles empowers employees to be dynamic and ready to change course as the orginisation needs.”Gartner clients can read more in the report “Leveraging Skills Adjacencies to Address Skills Gaps.”About Gartner TalentNeuronGartner TalentNeuron™ is the premium end-to-end labour market intelligence solution combining real-time insights from trusted global data sources, deep research, and expert advisors to guide decisions on location, talent and competition. Learn more or schedule for your personalised demo.About the Gartner HR PracticeThe Gartner HR practice brings together the best relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at http://www.gartner.com/en/human-resources/human-resources-leaders. Follow news and updates from the Gartner HR practice on Twitter and LinkedIn using #GartnerHR.About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Says Worldwide Smartphone Sales to Grow 11% in 2021 2021-02-03T22:42:48Z gartner-says-worldwide-smartphone-sales-to-grow-11-in-2021 STAMFORD, Conn. February 3, 2021 — Worldwide sales of smartphones to end users will total 1.5 billion units in 2021, a 11.4% growth year over year, according to Gartner, Inc.“In 2020,consumers reduced spending on smartphones but availability of new products, will see users drive significant uptick in demand in 2021,” said Anshul Gupta, senior research director at Gartner. “The combination of delayed smartphone replacements and the availability of lower end 5G smartphones are poised to increase smartphone sales in 2021.” Gartner analysts expect smartphone sales in 2021 to be close to 2019 levels.After recording a 10.5% decline in 2020 due to the impact of the COVID-19 pandemic on the industry, smartphone sales are forecast to rebound in 2021. Mature Asia Pacific, Western Europe, and Latin America are expected to exhibit the strongest growth between 2020 and 2021 (see Table 1). 5G Is the Next Frontier of Growth for SmartphonesThe growing availability of 5G networks coupled with a higher variety of 5G smartphones starting at $200 will steer demand in mature markets and China. Demand in emerging countries will be driven by buyers looking for a smartphone with better specifications and a 5G connectivity as an optional feature. Gartner forecasts sales of 5G smartphones will total 539 million units worldwide in 2021, which will represent 35% of total smartphone sales in that year (see Table 2).“5G is now a standard feature in premium smartphones, especially in the U.S., China, Japan and South Korea,” said Mr. Gupta. “Driven by lower-cost models, adoption is particularly aggressive in China, where 5G smartphone share is on pace to reach 59.5% in 2021. In addition, lower end 5G smartphones, which are becoming more prevalent outside China, are poised to drive more momentum for 5G smartphones in 2021 across all regions.”Gartner clients can read more in “Forecast: Mobile Phones, Worldwide, 2018-2024, 4Q20 Update.”About GartnerGartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and organization size.To learn more about how we help decision makers fuel the future of business, visit www.gartner.com.