The PRWIRE Press Releases https:// 2019-04-11T00:03:22Z Gartner: Asia Pacific PC Shipments Declined 5.1 Percent in First Quarter of 2019, Largely Due to Weak Demand in China 2019-04-11T00:03:22Z gartner-asia-pacific-pc-shipments-declined-5-1-percent-in-first-quarter-of-2019-largely-due-to-weak-demand-in-china Worldwide PC shipments totaled 58.5 million units in the first quarter of 2019, a 4.6 percent decline from the first quarter of 2018, according to preliminary results by Gartner, Inc. “We saw the start of a rebound in PC shipments in mid-2018, but anticipation of a disruption by CPU shortages impacted all PC markets as vendors allocated to the higher-margin business and Chromebook segment,” said Mikako Kitagawa, senior principal analyst at Gartner. “While the consumer market remained weak, the mix of product availability may have also hindered demand. In contrast, Chromebook shipments increased by double digits compared with the first quarter of 2018, despite the shortage of entry-level CPUs. Including Chromebook shipments, the total worldwide PC market decline would have been 3.5 percent in the first quarter of 2019.” “The supply constraints affected the vendor competitive landscape as leading vendors had better allocation of chips and also began sourcing alternative CPUs from AMD,” said Ms. Kitagawa. “The top three vendors worldwide were still able to increase shipments despite the supply constraint by focusing on their high-end products and taking share from small vendors that struggled to secure CPUs. Moreover, the constraints resulted in the top vendors shifting their product mix to the high-end segment in order to deal with the constraint — which, along with favorable component price trends, should boost profit margins.” The top three vendors — Lenovo, HP Inc. and Dell — accounted for 61.5 percent of global PC shipments in the first quarter of 2019, compared with 56.9 percent of shipments in the first quarter of 2018 (see Table 1). These top three vendors continued to gain share in the PC market as scale becomes a bigger factor in industry dynamics. Intel’s CPU supply constraint accelerated this trend. Table 1 Preliminary Worldwide PC Vendor Unit Shipment Estimates for 1Q19 (Thousands of Units) Company 1Q19 Shipments 1Q19 Market Share (%) 1Q18 Shipments 1Q18 Market Share (%) 1Q19-1Q18 Growth (%) Lenovo 13,196 22.5 12,343 20.1 6.9 HP Inc. 12,826 21.9 12,727 20.7 0.8 Dell 9,989 17.6 9,841 16.0 1.5 Apple 3,977 6.8 4,078 6.6 -2.5 Asus 3,603 6.2 3,887 6.3 -7.3 Acer Group 3,322 5.7 3,829 6.2 -13.2 Others 11,610 19.8 14,671 23.9 -20.9 Total 58,523 100.0 61,375 100.0 -4.6 Notes: Data includes desk-based PCs, notebook PCs and ultramobile premiums (such as Microsoft Surface), but not Chromebooks or iPads. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Numbers may not add up to totals shown due to rounding. Source: Gartner (April 2019) Lenovo remained in the top spot in the first quarter of 2019 with the largest year-over-year growth among the top vendors. However, Lenovo benefited from the inclusion of Fujitsu’s shipments from its 2Q18 joint venture. Lenovo’s shipments increased in EMEA and Japan, where Fujitsu had a larger presence. HP Inc.'s worldwide PC shipments increased 0.8 percent in the first quarter of 2019 versus the same period last year. The company saw an increase in desktop shipments while mobile PC shipments remained flat. HP Inc. recorded a small increase in shipments in EMEA, but experienced a decline in all other regions. Dell recorded its fifth consecutive quarter of PC shipment growth in the first quarter of 2019. Dell increased PC shipments in EMEA, Latin America and Japan, but declined in North America and Asia/Pacific. Desktop PC shipments continued to be strong for Dell in all regions, showing Dell's strength in the business segment. Business PC Demand Remained Strong Business PC demand remained strong throughout the first quarter of 2019 across most key regions. The PC refresh driven by Windows 10 has been a driving force of business PC growth over the past three years, but Gartner forecasts that 2019 will be the last year in which shipments will be impacted by this refresh. “While PC shipment results in the first quarter of 2019 indicated that the business PC segment still showed strong demand, weak mobile PC results could be the indicator that the Windows 10 refresh has nearly peaked,” said Ms. Kitagawa. Regional Overview In the U.S., PC shipments totaled 11 million units in the first quarter of 2019, a 6.3 percent decrease from the first quarter of 2018. HP Inc. took the top spot in the U.S. based on shipments, as its market share increased to 29.4 percent. Dell took the No. 2 position as its shipments declined 7.1 percent, and its market share totaled 28.7 percent in the first quarter of 2019. Japan was the only region to experience PC shipment growth in the first quarter of 2019 with a 6.8 percent increase year over year. This was primarily driven by a surge in business PC shipments. Latin America experienced the largest decline in the quarter with a 16.6 percent decrease in PC shipments. This decline was due to a lack of stability in political and economic environments, as well as the CPU supply constraints, which severally impacted the small system builders in the region. PC shipments in EMEA totaled 18 million units in the first quarter of 2019, a 2.2 percent decline year over year. Enterprise shipments increased as many companies moved ahead with Windows 10 deployments. However, consumer PC demand remained weak as users are not replacing older PCs and are not migrating to hybrid systems, which have not gained wide adoption in EMEA as users continue to prefer larger screens. PC shipments in Asia/Pacific totaled 20.1 million units in the first quarter of 2019, a 5.1 percent decline from the first quarter of 2018. This decline was largely due to weak PC demand in China. The consumer market across Asia/Pacific continued to see some growth driven by demand for thin and light ultramobile premium devices. Vendors such as Huawei and Xiaomi are pushing thin and light mobile PCs into the consumer market with aggressive pricing. These results are preliminary. Final statistics will be available soon to clients of Gartner's PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe. About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner: Foldable phones to account for 5 percent of high-end phones by 2023 2019-04-08T20:41:17Z gartner-foldable-phones-to-account-for-5-percent-of-high-end-phones-by-2023 Worldwide shipments of devices — PCs, tablets and mobile phones — are on pace to reach 2.21 billion units in 2019, with flat growth year over year, according to Gartner, Inc. The PC market is expected to continue its downward trend, while the mobile phone market is set to return to growth in 2020. "For the eighth consecutive year, the PC market is at a standstill," said Ranjit Atwal, research director at Gartner. “PC shipments will total 258 million units in 2019, a 0.6 percent decline from 2018.” Traditional PCs are set to decline 3 percent in 2019 to total 189 million units (see Table 1). Table 1 Worldwide Device Shipments by Device Type, 2018-2021 (Millions of Units) Device Type 2018 2019 2020 2021 Traditional PCs (Desk-Based and Notebook) 195,317 189,472 182,823 175,058 Ultramobiles (Premium) 64,471 68,869 74,432 79,871 Total PC Market 259,787 258,341 257,255 254,929 Ultramobiles (Basic and Utility) 149,561 147,963 145,811 143,707 Computing Device Market 409,348 406,304 403,066 398,636 Mobile Phones 1,811,922 1,802,394 1,824,628 1,798,356 Total Device Market 2,221,270 2,208,697 2,227,694 2,196,992 Source: Gartner (April 2019) "Consumers are increasingly retiring their PCs but not replacing them, with shipments down by another 2.5 million units in 2019. For businesses, the Windows 10 migration continues into the next phase. While the U.S. is now in the final phase, China having delayed their migration still has a few years to go. “By moving the Windows 10 migration to 2020, organizations increase the risk of remaining on an unsupported operating system. Windows 7 support is scheduled to end in January 2020,” said Mr. Atwal. Gartner analysts predict that Windows 10 will represent 75 percent of the professional PC market by 2021. Mobile Phone Market to Contract in 2019 But Return to Growth in 2020 Shipments of mobile phones are estimated to reach 1.8 billion units in 2019, a decline of 0.5 percent year over year. “Users have reached a threshold for new technology and applications, which means that unless new models provide significant new utility, efficiency or experiences, users don’t want or need to upgrade,” said Roberta Cozza, research director at Gartner. “As a result, we expect the high-end mobile phone market to continue to show a decline in mature markets during 2019.” In 2020, the mobile phone market is forecast to return to growth, with a shipments increase of 1.2 percent from 2019. Nevertheless, vendors need to realize that consumers are extending the lifetime of their phones. Gartner expects the average high-end phone lifetime to increase from 2.6 years to 2.8 years through 2023. Foldable Phones to Account for 5 Percent of High-End Phones by 2023 A number of vendors recently unveiled foldable phones during Mobile World Congress in Barcelona, with many estimated to launch in late 2019. While Gartner analysts expect foldable phones to potentially re-inject innovation in the smartphone market, they are cautious about their short-term uptake due to trade-offs. Gartner estimates that foldable phones will account for 5 percent of high-end phones by 2023, amounting to 30 million units. “We expect that users will use a foldable phone as they do their regular smartphone, picking it up hundreds of times a day, unfolding it sporadically and typing on its plastic screen, which may scratch quickly depending on the way it folds,” said Ms. Cozza. “Through the next five years, we expect foldable phones to remain a niche product due to several manufacturing challenges. In addition to the surface of the screen, the price is a barrier despite we expect to decline with time. Currently priced at $2,000, foldable phones present too many trade-offs, even for many early technology adopters.” In the short term, Gartner analysts expect manufacturers to provide more form factor experimentation with foldable phones, as they aim to understand optimal usability patterns and user preferences. “A key consideration for product managers is to place usability at the core of their product development, ensuring the user experience is continuous and seamless across all foldable screens,” said Ms. Cozza. Gartner clients can read more in "Forecast: PCs, Ultramobiles and Mobile Phones, Worldwide, 2017-2023, 1Q19 Update." About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Forecasts Australian Public Cloud Revenue to Grow 19 Percent in 2019 2019-04-03T04:34:49Z gartner-forecasts-australian-public-cloud-revenue-to-grow-19-percent-in-2019 3 April, 2019 — The worldwide public cloud services market is projected to grow 17.5 percent in 2019 to total US$214.3 billion, up from $182.4 billion in 2018, according to Gartner, Inc. The fastest-growing market segment will be cloud system infrastructure services, or infrastructure as a service (IaaS), which is forecast to grow 27.5 percent in 2019 to reach US$38.9 billion, up from $30.5 billion in 2018 (see Table 1). The second-highest growth rate of 21.8 percent will be achieved by cloud application infrastructure services, or platform as a service (PaaS). “Cloud services are definitely shaking up the industry,” said Sid Nag, research vice president at Gartner. “At Gartner, we know of no vendor or service provider today whose business model offerings and revenue growth are not influenced by the increasing adoption of cloud-first strategies in organisations. What we see now is only the beginning, though. Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three time the growth of overall IT services.” Table 1. Worldwide Public Cloud Service Revenue Forecast (Billions of U.S. Dollars) 2018 2019 2020 2021 2022 Cloud Business Process Services (BPaaS) 45.8 49.3 53.1 57.0 61.1 Cloud Application Infrastructure Services (PaaS) 15.6 19.0 23.0 27.5 31.8 Cloud Application Services (SaaS) 80.0 94.8 110.5 126.7 143.7 Cloud Management and Security Services 10.5 12.2 14.1 16.0 17.9 Cloud System Infrastructure Services (IaaS) 30.5 38.9 49.1 61.9 76.6 Total Market 182.4 214.3 249.8 289.1 331.2 BPaaS = business process as a service; IaaS = infrastructure as a service; PaaS = platform as a service; SaaS = software as a service Note: Totals may not add up due to rounding. Source: Gartner (April 2019) In Australia, spending on public cloud services is forecast to grow 19 percent to A$6.5 billion in 2019. While software-as-a-service (SaaS) represents by far the largest proportion of spending, strongest growth will come from cloud infrastructure services or IaaS. Table 2. Public Cloud Services End-User Spending, Australia, 2018-2022 (Millions of Australian Dollars) 2018 2019 2020 2021 2022 Cloud Application Services (SaaS) 3,359 4,090 4,918 5,784 6,719 Cloud Application Infrastructure Services (PaaS) 346 416 490 573 655 Cloud System Infrastructure Services (IaaS) 511 652 816 1,004 1,216 Cloud Business Process Services (BPaaS) 977 1,027 1,081 1,141 1,198 Cloud Management and Security Services 281 331 380 435 490 5,474 6,516 7,685 8,937 10,278 Source: Gartner (March 2019) According to recent Gartner surveys, more than a third of organisations see cloud investments as a top three investing priority, which is impacting market offerings. Gartner expects that by the end of 2019, more than 30 percent of technology providers’ new software investments will shift from cloud-first to cloud-only. This means that license-based software consumption will further plummet, while SaaS and subscription-based cloud consumption models continue their rise. “Organisations need cloud-related services to get onboarded onto public clouds and to transform their operations as they adopt public cloud services,” said Mr. Nag. Currently almost 19 percent of cloud budgets are spent on cloud-related services, such as cloud consulting, implementation, migration and managed services, and Gartner expects that this rate will increase to 28 percent by 2022. “As cloud continues to become mainstream within most organisations, technology product managers for cloud related service offerings will need to focus on delivering solutions that combine experience and execution with hyperscale providers’ offerings,” said Mr. Nag. “This complementary approach will drive both transformation and optimisation of an organisation’s infrastructure and operations.” Gartner clients can read more in the report Forecast: Public Cloud Services, Worldwide, 2016-2022, 4Q18 Update. About Gartner IT Infrastructure, Operations and Cloud Strategies Conferences Gartner analysts will provide additional analysis on cloud strategies and infrastructure and operations trends at the Gartner IT Infrastructure, Operations & Cloud Strategies events taking place April 23-25 in Tokyo, April 24-25 in Sao Paulo, April 29-30 in Sydney, May 6-7 in Mumbai, June 4-5 in Frankfurt, June 25-26 in Mexico City, and November 25-26 in London. Follow news and updates from these events on Twitter using #GartnerIO. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Predicts Top 10 Global Retailers Will Use Real-Time In-Store Pricing by 2025 2019-03-28T09:52:57Z gartner-predicts-top-10-global-retailers-will-use-real-time-in-store-pricing-by-2025 Gartner, Inc. predicts that by 2025, the top 10 global retailers by revenue will use contextualized real-time pricing* through mobile applications to manage and adjust in-store prices for customers. “Digital sales continue to grow, but it’s no longer a competition between online and offline. Today, many retailers find that half of their online sales are supported by their stores,” said Robert Hetu, vice president analyst at Gartner. “As customers share more data and information from various sources, they expect more personalized and meaningful offers from retailers. Retailers should assess personal data and product preferences, and translate those inputs into immediate and contextualized offers.” To offer consistent, relevant and personalized prices for customers, retainers need to understand customer behaviors, especially as the path to their purchase decisions becomes erratic across touchpoints. Digital twins — virtual representations of processes, things, environments or people — can simulate behavior and predict outcomes, including customer behavior and preferences. Examples include Adidas’ Speedfactory, to improve the quality, speed and overall efficiency of the company’s entire sporting goods product chain. The city of Singapore also has a full-scale digital twin of itself that can analyze future household energy storage. Adoption of mobile payments and retailer mobile apps also supports the predicted move toward mainstream adoption of real-time in-store pricing. “Many consumers who have downloaded a retailer’s app use it for online purchases; others use it to obtain a coupon or discount offer that they can use in a physical store,” Mr. Hetu added. However, retailers face some customer experience and technology challenges in ensuring that the correct price is accessible in real time. “Retainers need to educate customers in understanding the dynamic nature of pricing, which means that prices can rise or fall unexpectedly.. Retailers also need to be better at managing delays in updating over-inventory and under-inventory levels,” observed Mr. Hetu. To manage pricing signage, some retailers are using electronic shelf labels or digital shelf edge technologies. However, for the many that don’t use digital labels, associates must change price labels manually. This is a high-risk source of mistakes and a limitation to the frequency a retailer can adjust prices. “Retailers must focus on enabling technologies such as a unified retail commerce platform, which uses centralized data for inventory, pricing, loyalty and other information to facilitate a continuous and cohesive experience,” said Mr. Hetu. Gartner clients can read more in the report: “Predicts 2019: Delivering Contextualized Customer Experiences Will Be Key for Unified Retail Commerce Success.” More information on Gartner’s top predictions can found on the Gartner Trends & Prediction Insight Hub. *For Editors Contextualized real-time pricing refers to the retailer’s ability to manage and adjust prices and facilitate competitive pricing matching and returns for customers in real time, across all channels. This caters for a variety of considerations, such as competitive pricing, customer loyalty and item availability. Gartner Customer Experience & Technologies Summits Customer experience trends will be further discussed at the Gartner Customer Experience & Technologies Summit 2019 taking place May 22-23 in London and June 17-18 in Sydney. Follow news and updates from the event on Twitter at #GartnerCX. Gartner Says Worldwide Server Revenue Grew 17.8 Percent in the Fourth Quarter of 2018, While Shipments Increased 8.5 Percent 2019-03-20T00:12:07Z gartner-says-worldwide-server-revenue-grew-17-8-percent-in-the-fourth-quarter-of-2018-while-shipments-increased-8-5-percent The worldwide server market continued to grow through 2018 as worldwide server revenue increased 17.8 percent in the fourth quarter of 2018, while shipments grew 8.5 percent year over year, according to Gartner, Inc. In all of 2018, worldwide server shipments grew 13.1 percent and server revenue increased 30.1 percent compared with full-year 2017. “Hyperscale and service providers continued to increase their investments in their data centres (albeit at lower levels than at the start of 2017) to meet customers’ rising service demand, as well as enterprises’ services purchases from cloud providers,” said Kiyomi Yamada, senior principal analyst at Gartner. “To exploit data centre infrastructure market disruption, technology product managers for server providers should prepare for continued increases in server demand through 2019, although growth will be a slower pace than in 2018.” “DRAM prices started to come down, increasing demand for memory-rich configurations to support emerging workloads such as artificial intelligence (AI) and analytics kept buoying server prices. Product managers should market higher memory content servers to take advantage of DRAM oversupplies.” Dell EMC secured the top spot in the worldwide server market based on revenue in the fourth quarter of 2018 (see Table 1). Dell EMC ended the year with 20.2 percent market share, followed by Hewlett Packard Enterprise (HPE) with 17.7 percent of the market. Huawei experienced the strongest growth in the quarter, growing 45.9 percent. Table 1 - Worldwide: Server Vendor Revenue Estimates, 4Q18 (U.S. Dollars) Company 4Q18 Revenue 4Q18 Market Share (%) 4Q17 Revenue 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) Dell EMC 4,426,376,116 20.2 3,606,976,178 19.4 22.7 HPE 3,876,819,483 17.7 3,578,005,770 19.3 8.4 Huawei 1,815,071,726 8.3 1,244,382,075 6.7 45.9 Inspur Electronics 1,801,622,141 8.2 1,260,671,411 6.8 42.9 IBM 1,783,691,221 8.2 2,623,501,533 14.1 -32.0 Others 8,158,910,239 37.3 6,243,556,262 33.6 30.7 Total 21,862,491,037 100.0 18,556,994,228 100.0 17.8 Source: Gartner (March 2019) In server shipments, Dell EMC maintained the No. 1 position in the fourth quarter of 2018 with 16.7 percent market share (see Table 2). HPE secured the second spot with 12.2 percent of the market. Both Dell EMC and HPE experienced declines in server shipments, while Inspur Electronics experienced the strongest growth with a 24.6 percent increase in shipments in the fourth quarter of 2018. Table 2 - Worldwide: Server Vendor Shipments Estimates, 4Q18 (Units) Company 4Q18 Shipments 4Q18 Market Share (%) 4Q17 Shipments 4Q17 Market Share (%) 4Q18-4Q17 Growth (%) Dell EMC 580,580 16.7 582,720 18.3 -0.4 HPE 424,347 12.2 443,854 13.9 -4.4 Inspur Electronics 293,702 8.5 235,658 7.4 24.6 Huawei 260,193 7.5 257,916 8.1 0.9 Lenovo 191,032 5.5 181,523 5.7 5.2 Others 1,723,032 49.6 1,499,593 46.8 14.9 Total 3,472,886 100.0 3,201,264 100.0 8.5 Source: Gartner (March 2019) The x86 server market increased in revenue by 27.1 percent, and shipments were up 8.7 percent in the fourth quarter of 2018. Full-Year 2018 Server Market Results In terms of regional results, in 2018, Asia Pacific and North America posted strong growth in revenue with 38.3 percent and 34 percent, respectively. In terms of shipments, Asia Pacific grew 17.6 percent and North America grew 15.9 percent year over year. EMEA grew 3.1 percent in shipments and 20.4 percent in revenue. Latin America grew 20.9 percent in revenue, but declined 4.4 percent in shipments. Japan grew 3.3 percent in revenue, 2.1 percent in shipments. Additional information is available to clients who have access to Gartner’s Servers Quarterly Statistics. This database provides worldwide market size and share data by vendor revenue and unit shipments. Segments include region, vendor, vendor brand, subbrand, CPU type, CPU group, max CPU, platform, price band, operating system and distribution channel. Server market trends and infrastructure and operations will be further discussed at the Gartner IT Infrastructure, Operations & Cloud Strategies events taking place April 23-25 in Tokyo, April 24-25 in Sao Paulo, April 29-30 in Sydney, May 6-7 in Mumbai, June 4-5 in Frankfurt, June 25-26 in Mexico City, and November 25-26 in London. Follow news and updates from these events on Twitter using #GartnerIO. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Says Outdated Technology Pushing Australian Workers Out The Door 2019-03-13T03:36:58Z gartner-says-outdated-technology-pushing-australian-workers-out-the-door Organisations must find a way to address the needs of modern workers as employees grow increasingly frustrated with workplaces that expect them to work with outdated, slow and complex technology, according to Gartner, Inc. Technology now ranks in the top 10 reasons Australian employees will leave their current role, according to Gartner’s 4Q18 Global Talent Monitor. The data reveals technology rose eight places from 3Q18 to come in ninth on the list of key attrition drivers for Australian employees. “People have become so used to advanced technology in their day-to-day lives, that they expect the same thing from their workplace. However, businesses are having a hard time matching the speed at which technology is adopted at home,” said Aaron McEwan, HR Advisory Leader at Gartner. “It’s not surprising that employees are becoming frustrated when they find themselves wasting valuable time navigating complicated systems and processes that utilise slow and old technology. It’s unproductive and inefficient for everyone involved,” said Mr. McEwan. Compensation has also become increasingly important for Australian employees, rising four places to the No. 3 reason Australians cite for leaving their jobs. Alternatively, for the first time in five years, compensation is the third driver of attraction for Australian workers when considering a new position. “The combination of expectations over compensation and the tools and tech employees are given to do their job often feel like a representation of an individual’s value or worth to the company. Feeling valued by your employer is intrinsically linked to the employee experience and really impacts how a person feels about their job,” said Mr. McEwan. These factors may have already hit the willingness of Australian employees to go above and beyond at work as discretionary effort levels fell 4.5 per cent year over year – from 21 percent in 4Q17 to 16.5 percent in 4Q18 (see Table 1). Highlights from the 4Q 2018 Global Talent Monitor Talent Monitor Australian International Average High Intent to Stay 38.8% 32.5% High Discretionary Effort 16.5% 14.4% Job Opportunities 49.7 51.1 Drivers of Attraction Work-Life Balance Location Compensation Compensation Work-Life Balance Stability Drivers of Attrition Future Career Opportunity People Management Compensation Future Career Opportunity Compensation People Management Source: Gartner (February 2019) According to Mr. McEwan, businesses can no longer ignore the needs of their employees, and must start thinking of their workers like they do their customers; making it a priority to offer a personalised, seamless and efficient experience. “For organisations, the answer doesn’t lie in allowing staff to bring their own devices or offering more money. It’s recognizing that these are just a part of the broader employee experience,” Mr. McEwan said. “This means understanding and focusing on what employees’ value from their experiences with the company. Rather than waste time implementing policies, systems and processes that have no impact on how employees feel about their company, organisations need to talk to employees to determine how to retain current and attract new employees.” Gartner advises organisations to tailor employee experiences to suit the needs, desires and goals of the individual rather than the collective. By understanding what employees value the most, HR leaders can positively impact the employee experience and lessen the desire for them to seek alternative employment opportunities. Global Talent Monitor data is drawn from the larger Gartner Global Labour Market Survey which is made up of more than 22,000 employees in 40 countries, including 848 in Australia this quarter. The survey is conducted quarterly and is reflective of market conditions during the quarter preceding publication. About Gartner ReimagineHR Conference Gartner experts will provide additional insight into the labour and talent issues at the Gartner ReimagineHR Conference, August 6-7 in Sydney, Australia. Gartner ReimagineHR is the premier event for HR leaders around the world. Join Gartner and senior HR executives to hear key insights and learn actionable strategies necessary to support organisational performance. Gartner ReimagineHR will also be held September 18-19 in London, and October 28-30 in Florida. Follow news and updates from these events on Twitter using #GartnerHR. About Gartner for HR Leaders Gartner for HR Leaders brings together the best, relevant content approaches across Gartner to offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at www.gartner.com/en/human-resources/human-resources-leaders. Gartner Identifies the Top Seven Security and Risk Management Trends for 2019 2019-03-06T01:49:20Z gartner-identifies-the-top-seven-security-and-risk-management-trends-for-2019 6 March 2019 — Gartner, Inc. has identified seven emerging security and risk management trends that will impact security, privacy and risk leaders in the longer term. Gartner defines “top” trends as ongoing strategic shifts in the security ecosystem that are not yet widely recognised, but are expected to have broad industry impact and significant potential for disruption. “External factors and security-specific threats are converging to influence the overall security and risk landscape, so leaders in the space must properly prepare to improve resilience and support business objectives,” said Peter Firstbrook, research vice president at Gartner. The top seven security and risk management trends for 2019 and beyond are: Trend No. 1: Risk Appetite Statements Are Becoming Linked to Business Outcomes As IT strategies become more closely aligned with business goals, the ability for security and risk management (SRM) leaders to effectively present security matters to key business decision makers gains importance. “To avoid exclusively focusing on issues related to IT-decision making, create simple, practical and pragmatic risk appetite statements that are linked to business goals and relevant to board-level decisions,” said Mr. Firstbrook. “This leaves no room for business leaders to be confused as to why security leaders were even present at strategic meetings.” Trend No. 2: Security Operations Centres Are Being Implemented With a Focus on Threat Detection and Response The shift in security investments from threat prevention to threat detection requires an investment in security operations centres (SOCs) as the complexity and frequency of security alerts grow. According to Gartner, by 2022, 50 percent of all SOCs will transform into modern SOCs with integrated incident response, threat intelligence and threat-hunting capabilities, up from less than 10 percent in 2015. “The need for SRM leaders to build or outsource a SOC that integrates threat intelligence, consolidates security alerts and automates response cannot be overstated,” said Mr. Firstbrook. Trend No. 3: Data Security Governance Frameworks Will Prioritise Data Security InvestmentsData security is a complex issue that cannot be solved without a strong understanding of the data itself, the context in which the data is created and used, and how it is subject to regulation. Rather than acquiring data protection products and trying to adapt them to suit the business need, leading organisations are starting to address data security through a data security governance framework (DSGF). “DSGF provides a data-centric blueprint that identifies and classifies data assets and defines data security policies. This then is used to select technologies to minimise risk,” said Mr. Firstbrook. “The key in addressing data security is to start from the business risk it addresses, rather than from acquiring technology first, as too many companies do.” Trend No. 4: Passwordless Authentication Is Achieving Market Traction Passwordless authentication, such as Touch ID on smartphones, is starting to achieve real market traction. The technology is being increasingly deployed in enterprise applications for consumers and employees, as there is ample supply and demand for it. “In an effort to combat hackers who target passwords to access cloud-based applications, passwordless methods that associate users to their devices offer increased security and usability, which is a rare win/win for security,” said Mr. Firstbrook. Trend No. 5: Security Product Vendors Are Increasingly Offering Premium Skills and Training Services The number of unfilled cybersecurity roles is expected to grow from 1 million in 2018 to 1.5 million by the end of 2020, according to Gartner. While advancements in artificial intelligence and automation certainly reduce the need for humans to analyse standard security alerts, sensitive and complex alerts require the human eye. “We are starting to see vendors offer solutions that are a fusion of products and operational services to accelerate product adoption. Services range from full management to partial support aimed at improving administrators’ skill levels and reducing the daily workload,” said Mr. Firstbrook. Trend No. 6: Investments Being Made in Cloud Security Competencies as a Mainstream Computing Platform The shift to cloud means stretching security teams thin, as talent may be unavailable and organisations are simply not prepared for it. Gartner estimates that the majority of cloud security failures will be the fault of the customers through 2023. “Public cloud is a secure and viable option for many organisations, but keeping it secure is a shared responsibility,” said Mr. Firstbrook. “Organisations must invest in security skills and governance tools that build the necessary knowledge base to keep up with the rapid pace of cloud development and innovation.” Trend No. 7: Increasing Presence of Gartner’s CARTA in Traditional Security Markets Gartner’s continuous adaptive risk and trust assessment (CARTA) is a strategy for dealing with the ambiguity of digital business trust assessments. “Even though it’s a multiyear journey, the idea behind CARTA is a strategic approach to security that balances security friction with transaction risk. A key component to CARTA is to continuously assess risk and trust even after access is extended,” said Mr. Firstbrook. “Email and network security are two examples of security domains that are moving toward a CARTA approach as solutions increasingly focus on detecting anomalies even after users and devices are authenticated.” Gartner clients can learn more in “Top Security & Risk Management Trends.” Visit the Gartner Digital Risk & Security hub for complimentary research and webinars. About Gartner Security & Risk Management SummitsGartner analysts will provide additional analysis on IT security trends at the Gartner Security & Risk Management Summit 2019 taking place in Sydney. Follow news and updates from the events on Twitter at #GartnerSEC. Upcoming dates and locations for the 2019 Gartner Security & Risk Management Summits include: June 17-20, National Harbour August 13-14, Sao Paulo August 19-20, Sydney August 26-27, Mumbai September 9-11, London About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Says Nearly 50 Percent of PaaS Offerings Are Now Cloud-Only 2019-02-28T02:22:12Z gartner-says-nearly-50-percent-of-paas-offerings-are-now-cloud-only 28 February 2019 – Nearly half of today’s platform as a service (PaaS) service offerings are cloud-only, according to Gartner, Inc. Currently, there are more than 360 vendors across 21 market segments, delivering more than 550 PaaS offerings. Forty-eight percent of these offerings are cloud-only. Not a single vendor has a foothold across all 21 segments, and 90 percent of them only operate within a single PaaS market segment. “Business and technology leaders are shifting to strategic investment in cloud computing,” said Yefim Natis, research vice president and distinguished analyst at Gartner. “Cloud computing is one of the key disruptive forces in IT markets that is gaining mainstream trust.” “Although many organisations anticipate a long-term retention of on-premises computing, the vendors of nearly half of the cloud platform offerings bet on the prevailing growth of cloud deployments and chose the more modern and more efficient cloud-only delivery of their capabilities,” said Mr. Natis. Enterprise IT spending for cloud-based offerings will surpass spending for non-cloud IT offerings by 2022, according to Gartner. The total PaaS market revenue is forecast to reach $20 billion in 2019, and to exceed $34 billion in 2022, according to the latest forecast from Gartner. In this shift to cloud, database and application platform services represent the largest market segments, with blockchain, digital experience, serverless and artificial intelligence/machine learning (AI/ML) platform services as the newest. Gartner clients can read more in the report: “Platform as a Service: Definition, Taxonomy and Vendor Landscape, 2019.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-22T00:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Says Global Smartphone Sales Stalled in the Fourth Quarter of 2018 2019-02-22T00:30:21Z gartner-says-global-smartphone-sales-stalled-in-the-fourth-quarter-of-2018-1 Global sales of smartphones to end users stalled in the fourth quarter of 2018, totaling 408.4 million units — growth of just 0.1 percent over the fourth quarter of 2017, according to Gartner, Inc. Apple recorded its worst quarterly decline (11.8 percent) since the first quarter of 2016. “Demand for entry-level and midprice smartphones remained strong across markets, but demand for high-end smartphones continued to slow in the fourth quarter of 2018,” said , senior research director at Gartner. “Slowing incremental innovation at the high end, coupled with price increases, deterred replacement decisions for high-end smartphones. This led to a flat-growth market in the fourth quarter of 2018 (see Table 1).” Table 1: Worldwide Smartphone Sales to End Users by Vendor in 4Q18 (Thousands of Units) Vendor 4Q18 Units 4Q18 Market Share (%) 4Q17 Units 4Q17 Market Share (%) Samsung 70,782.5 17.3 74,026.6 18.2 Apple 64,527.8 15.8 73,175.2 17.9 Huawei 60,409.8 14.8 43,887.0 10.8 OPPO 31,589.9 7.7 25,660.1 6.3 Xiaomi 27,843.6 6.8 28,187.8 6.9 Others 153,205.0 37.5 162,908.8 39.9 Total 408,358.5 100.0 407,845.4 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Apple Experienced Biggest Decline Among the Top Five Smartphone Vendors Sales of Apple iPhones hit 64.5 million units in the fourth quarter of 2018, a decline of 11.8 percent year over year. This double-digit decline made Apple experience the biggest decline for the quarter among the top five global smartphone vendors. Apple saw iPhone demand weaken in most regions, except North America and mature Asia/Pacific. Apple’s sales declined most in Greater China, where its market share dropped to 8.8 percent in the fourth quarter of 2018 from 14.6 percent in the corresponding quarter of 2017. For 2018 as a whole, iPhone sales were down 2.7 percent, to just over 209 million units. “Apple has to deal not only with buyers delaying upgrades as they wait for more innovative smartphones, but it also continues to face compelling high-price and midprice smartphone alternatives from Chinese vendors. Both these challenges limit Apple’s unit sales growth prospects,” added Mr. Gupta. At the high end, Samsung smartphones such as the Galaxy S9, S9+ and Note9 struggled to drive growth in the fourth quarter of 2018. In the midtier, Xiaomi and Huawei continued to grab more market share. As a result, Samsung’s smartphone sales declined by 4.4 percent in the fourth quarter of 2018. Samsung lost market share in Greater China, Western Europe and Latin America, which contributed greatly to an overall 8.2 percent fall in its smartphone sales in 2018. “Although Samsung is strengthening its smartphone offering at the midtier, it continues to face growing competition from Chinese brands that are expanding into more markets. It also faces difficulty bringing significant innovation to high-end smartphones,” said Mr. Gupta. “Samsung introduced new midtier-focused M series smartphones in the first quarter of 2019 to compete with aggressive Chinese manufacturers in emerging markets, and to expand into the online sales channel.” 2018 — the Year of Huawei In the fourth quarter of 2018 Huawei sold over 60 million smartphones and achieved the strongest growth of the quarter among the top five global smartphone vendors (37.6 percent). Huawei grew throughout 2018, to close the gap with Apple. “Beyond its strongholds of China and Europe, Huawei continued to increase its investment in Asia/Pacific, Latin America and the Middle East, to drive further growth,” said Mr. Gupta. “Huawei also exploited growth opportunities through continued expansion of the Honor series in the second half of 2018, especially in emerging markets, which helped Huawei grow its market share to 13.0 percent in 2018.” In 2018 as a whole, global sales of smartphones to end users grew 1.2 percent year over year, to 1.6 billion units (see Table 2). North America, mature Asia/Pacific and Greater China recorded the worst declines, at 6.8 percent, 3.4 percent and 3.0 percent, respectively. “In mature markets, demand for smartphones largely relies on the appeal of flagship smartphones from the top three brands — Samsung, Apple and Huawei — and two of them recorded declines in 2018,” said Mr. Gupta. Table 2: Worldwide Smartphone Sales to End Users by Vendor in 2018 (Thousands of Units) Vendor 2018 Units 2018 Market Share (%) 2017 Units 2017 Market Share (%) Samsung 295,043.7 19.0 321,263.3 20.9 Apple 209,048.4 13.4 214,924.4 14.0 Huawei 202,901.4 13.0 150,534.3 9.8 Xiaomi 122,387.0 7.9 88,926.8 5.8 OPPO 118,837.5 7.6 112,124.0 7.3 Others 607,049.0 39.0 648,762.7 42.2 Total 1,555,267.0 100.0 1,536,535.5 100.0 Due to rounding, numbers may not add up precisely to the totals shown Source: Gartner (February 2019) Further information is available to Gartner clients in the report titled “Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 4Q18 Update.” About Gartner Gartner, Inc. (NYSE: IT), is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and enterprise size. To learn more about how we help decision makers fuel the future of business, visit gartner.com. Gartner Survey Reveals Digital Twins Are Entering Mainstream Use 2019-02-20T10:30:39Z gartner-survey-reveals-digital-twins-are-entering-mainstream-use STAMFORD, Conn., February 20, 2019 — Thirteen percent of organizations implementing Internet of Things (IoT) projects already use digital twins, while 62 percent are either in the process of establishing digital twin use or plan to do so, according to a recent IoT implementation survey* by Gartner, Inc. Gartner defines a digital twin as a software design pattern that represents a physical object with the objective of understanding the asset’s state, responding to changes, improving business operations and adding value. “The results — especially when compared with past surveys — show that digital twins are slowly entering mainstream use,” said Benoit Lheureux, research vice president at Gartner. “We predicted that by 2022, over two-thirds of companies that have implemented IoT will have deployed at least one digital twin in production. We might actually reach that number within a year.” While only 13 percent of respondents claim to already use digital twins, 62 percent are either in the process of establishing the technology or plan to do so in the next year. This rapid growth in adoption is due to extensive marketing and education by technology vendors, but also because digital twins are delivering business value and have become part of enterprise IoT and digital strategies. “We see digital twin adoption in all kinds of organizations. However, manufacturers of IoT-connected products are the most progressive, as the opportunity to differentiate their product and establish new service and revenue streams is a clear business driver,” Mr. Lheureux added. Digital Twins Serve Many Masters A key factor for enterprises implementing IoT is that their digital twins serve different constituencies inside and outside the enterprise. Fifty-four percent of respondents reported that while most of their digital twins serve only one constituency, sometimes their digital twins served multiple; nearly a third stated that either most or all their digital twins served multiple constituencies. For example, the constituencies of a connected car digital twin can include the manufacturer, a customer service provider and the insurance company, each with a need for different IoT data. When asked for examples of digital twin constituencies, replies varied widely, ranging from internal IoT data consumers, such as employees or security over commercial partners to technology providers. “These findings show that digital twins serve a wide range of business objectives,” said Mr. Lheureux. “Designers of digital twins should keep in mind that they will probably need to accommodate multiple data consumers and provide appropriate data access points.” Digital Twins Are Often Integrated With Each Other When an organization has multiple digital twins deployed, it might make sense to integrate them. For example, in a power plant with IoT-connected industrial valves, pumps and generators, there is a role for digital twins for each piece of equipment, as well as a composite digital twin, which aggregates IoT data across the equipment to analyze overall operations. Despite this setup being very complex, 61 percent of companies that have implemented digital twins have already integrated at least one pair of digital twins with each other, and even more — 74 percent of organizations that have not yet integrated digital twins — will do so in the next five years. However, this result also means that 39 percent of respondents have not yet integrated any digital twins; of those, 26 percent still do not plan to do so in five years. “What we see here is that digital twins are increasingly deployed in conjunction with other digital twins for related assets or equipment,” said Mr. Lheureux. “However, true integration is still relatively complicated and requires high-order integration and information management skills. The ability of to integrate digital twins with each other will be a differentiating factor in the future, as physical assets and equipment evolve.” Gartner clients can get more information from “Survey Analysis: Digital Twins Are Poised for Proliferation.” More information on the top technology trends for digital business can found on the Gartner Trends & Prediction Insight Hub. Learn more about the top trends to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM. *For Editors Results presented are based on a Gartner study of IoT implementation conducted July 2018 through August 2018. The research was conducted online among 599 respondents in six countries: China, Germany, India, Japan, the U.K. and the U.S. Participating organizations were required to have an annual revenue of greater than $50 million with plans to deploy at least one-use case of IoT — no later than 2019. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Survey Finds 85 Percent of Organisations Favour a Product-Centric Application Delivery Model 2019-02-20T01:07:19Z gartner-survey-finds-85-percent-of-organisations-favour-a-product-centric-application-delivery-model Sydney, 20 February 2019 — Eighty-five percent of organisations have adopted, or plan to adopt, a product-centric application delivery model, according to a survey* by Gartner, Inc. Although full adoption is rare, overall, survey respondents use the product-centric model for 40 percent of their work in 2018. Gartner predicts that this figure will reach 80 percent by 2022. “The increase in how quickly and broadly organisations are adopting the product-centric application model doesn’t arise randomly. It goes hand-in-hand with the adoption of agile development methodologies and DevOps,” said Bill Swanton, distinguished research vice president at Gartner. “In addition, an increasing number of applications that IT teams develop are used by external parties, such as clients or partners, and require the increased customer focus that characterises the product-centric model.” The survey found that over half (54 percent) of respondents expect to fully adopt the product-centric application model over time, while roughly one-third (32 percent) plan partial adoption. Managing everything as a product is unlikely to be justified, as some IT activities, such as initial implementation of a large software package, may well be better managed as projects. Mr. Swanton added: “Business leaders are generally unhappy with the speed at which they get application improvements and how they work. Given that no IT organisation gets anywhere near enough funding to do everything everyone wants when they want it, product-centric approaches allow faster delivery of the most important capabilities needed. They also force the business to prioritise the work, and to reprioritise it as requirements are better understood or the market changes.” Speed to market and digital business motivate a product-centric application approach Thirty-two percent of the survey respondents identified a need to deliver more quickly as their main driver of adoption of a product-centric application approach. They said that speed to market was the main driver of their transformation process. Digital business came second (31 percent of respondents). When organisations start a digital transformation journey, they often find that traditional project methods are not suitable for the uncertainties of a transformative business model. They discover a need to adopt agile methods and to treat the results as products, since they will be used by external customers. The shift from a project-centric to a product-centric application approach does not come without challenges, however. Concerns about project-based funding and the culture clash between “the business” and “IT” were the top challenges for 55 percent of the respondents. Rise of the product manager changes the role of the application leader Forty-six percent of the respondents said their organisation had already appointed a product manager, while 15 percent plan to introduce this role by the end of 2018. Ten percent have no plans to introduce this role. According to the majority of respondents, product managers report, or will report, to the IT organisation or project management office. At the same time, respondents said they expect the role of application leader to change. For 43 percent of respondents the role will reside in the IT organisation, while for 32 percent it will migrate into business teams where the application leader will lead a product line or be a group or single product manager. “As organisations gain more experience with product-centric delivery models, we expect product and technical leadership to separate from administrative line management. This will have an impact on the prospects of holders of the application leader role, who will need to choose between product management, engineering team management and administrative people management,” Mr. Swanton said. Gartner clients can read more in “Survey Analysis: IT Is Moving Quickly From Projects to Products.” *For Editors Gartner conducted an online survey in the second quarter of 2018, among Gartner Research Circle members. In total, 129 IT and IT-business professionals participated. Gartner Application Architecture, Development & Integration Summits Application architecture, integration and development strategies will be further discussed at the Gartner Application Architecture, Development & Integration Summits 2019, which will take place on March 11-12 in Mumbai, May 20-21 in London, and July 29-30 in Sydney. Follow news and updates from the events on Twitter using #GartnerAADI. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Identifies Top 10 Data and Analytics Technology Trends for 2019 2019-02-18T02:10:21Z gartner-identifies-top-10-data-and-analytics-technology-trends-for-2019 SYDNEY, Australia, February 18, 2019 — Augmented analytics, continuous intelligence and explainable artificial intelligence (AI) are among the top trends in data and analytics technology that have significant disruptive potential over the next three to five years, according to Gartner, Inc. Speaking at the Gartner Data & Analytics Summit in Sydney today, Rita Sallam, research vice president at Gartner, said data and analytics leaders must examine the potential business impact of these trends and adjust business models and operations accordingly, or risk losing competitive advantage to those who do. “The story of data and analytics keeps evolving, from supporting internal decision making to continuous intelligence, information products and appointing chief data officers,” she said. “It’s critical to gain a deeper understanding of the technology trends fueling that evolving story and prioritise them based on business value.” According to Donald Feinberg, vice president and distinguished analyst at Gartner, the very challenge created by digital disruption — too much data — has also created an unprecedented opportunity. The vast amount of data, together with increasingly powerful processing capabilities enabled by the cloud, means it is now possible to train and execute algorithms at the large scale necessary to finally realise the full potential of AI. “The size, complexity, distributed nature of data, speed of action and the continuous intelligence required by digital business means that rigid and centralised architectures and tools break down,” Mr. Feinberg said. “The continued survival of any business will depend upon an agile, data-centric architecture that responds to the constant rate of change.” Gartner recommends that data and analytics leaders talk with senior business leaders about their critical business priorities and explore how the following top trends can enable them. Trend No. 1: Augmented Analytics Augmented analytics is the next wave of disruption in the data and analytics market. It uses machine learning (ML) and AI techniques to transform how analytics content is developed, consumed and shared. By 2020, augmented analytics will be a dominant driver of new purchases of analytics and BI, as well as data science and ML platforms, and of embedded analytics. Data and analytics leaders should plan to adopt augmented analytics as platform capabilities mature. Trend No. 2: Augmented Data Management Augmented data management leverages ML capabilities and AI engines to make enterprise information management categories including data quality, metadata management, master data management, data integration as well as database management systems (DBMSs) self-configuring and self-tuning. It is automating many of the manual tasks and allows less technically skilled users to be more autonomous using data. It also allows highly skilled technical resources to focus on higher value tasks. Augmented data management converts metadata from being used for audit, lineage and reporting only, to powering dynamic systems. Metadata is changing from passive to active and is becoming the primary driver for all AI/ML. Through to the end of 2022, data management manual tasks will be reduced by 45 percent through the addition of ML and automated service-level management. Trend No. 3: Continuous Intelligence By 2022, more than half of major new business systems will incorporate continuous intelligence that uses real-time context data to improve decisions. Continuous intelligence is a design pattern in which real-time analytics are integrated within a business operation, processing current and historical data to prescribe actions in response to events. It provides decision automation or decision support. Continuous intelligence leverages multiple technologies such as augmented analytics, event stream processing, optimisation, business rule management and ML. “Continuous intelligence represents a major change in the job of the data and analytics team,” said Ms. Sallam. “It’s a grand challenge — and a grand opportunity — for analytics and BI (business intelligence) teams to help businesses make smarter real-time decisions in 2019. It could be seen as the ultimate in operational BI.” Trend No. 4: Explainable AI AI models are increasingly deployed to augment and replace human decision making. However, in some scenarios, businesses must justify how these models arrive at their decisions. To build trust with users and stakeholders, application leaders must make these models more interpretable and explainable. Unfortunately, most of these advanced AI models are complex black boxes that are not able to explain why they reached a specific recommendation or a decision. Explainable AI in data science and ML platforms, for example, auto-generates an explanation of models in terms of accuracy, attributes, model statistics and features in natural language. Trend No. 5: Graph Graph analytics is a set of analytic techniques that allows for the exploration of relationships between entities of interest such as organisations, people and transactions. The application of graph processing and graph DBMSs will grow at 100 percent annually through to the end of 2022 to continuously accelerate data preparation and enable more complex and adaptive data science. Graph data stores can efficiently model, explore and query data with complex interrelationships across data silos, but the need for specialised skills has limited their adoption to date, according to Gartner. Graph analytics will grow in the next few years due to the need to ask complex questions across complex data, which is not always practical or even possible at scale using SQL queries. Trend No. 6: Data Fabric Data fabric enables frictionless access and sharing of data in a distributed data environment. It enables a single and consistent data management framework, which allows seamless data access and processing by design across otherwise siloed storage. Through to the end of 2022, bespoke data fabric designs will be deployed primarily as a static infrastructure, forcing organisations into a new wave of cost to completely re-design for more dynamic data mesh approaches. Trend No. 7: NLP/ Conversational Analytics By 2020, 50 percent of analytical queries will be generated via search, natural language processing (NLP) or voice, or will be automatically generated. The need to analyse complex combinations of data and to make analytics accessible to everyone in the organisation will drive broader adoption, allowing analytics tools to be as easy as a search interface or a conversation with a virtual assistant. Trend No. 8: Commercial AI and ML Gartner predicts that by 2022, 75 percent of new end-user solutions leveraging AI and ML techniques will be built with commercial solutions rather than open source platforms. Commercial vendors have now built connectors into the Open Source ecosystem and they provide the enterprise features necessary to scale and democratise AI and ML, such as project & model management, reuse, transparency, data lineage, and platform cohesiveness and integration that Open Source technologies lack. Trend No. 9: Blockchain The core value proposition of blockchain and distributed ledger technologies, is providing decentralised trust across a network of untrusted participants. The potential ramifications for analytics uses are significant, especially those leveraging participant relationships and interactions. However, it will be several years before four or five major blockchain technologies become dominant. Until that happens, technology end users will be forced to integrate with the blockchain technologies and standards dictated by their dominant customers or networks. This includes integration with your existing data and analytics infrastructure. The costs of integration may outweigh any potential benefit. Blockchains are a data source, not a database, and will not replace existing data management technologies. Trend No. 10: Persistent Memory Servers New persistent-memory technologies will help reduce costs and complexity of adopting in-memory computing (IMC)-enabled architectures. Persistent memory represents a new memory tier between DRAM and NAND flash memory that can provide cost-effective mass memory for high-performance workloads. It has the potential to improve application performance, availability, boot times, clustering methods and security practices, while keeping costs under control. It will also help organisations reduce the complexity of their application and data architectures by decreasing the need for data duplication. “The amount of data is growing quickly and the urgency of transforming data into value in real-time is growing at an equally rapid pace,” Mr. Feinberg said. “New server workloads are demanding not just faster CPU performance, but massive memory and faster storage.” More information on how to use data and analytics for competitive advantage can be found on the Gartner Data & Analytics Insight Hub. Gartner Data & Analytics Summits Upcoming Gartner Data & Analytics Summits 2019 will take place March 4-6 in London, March 18-21 in Orlando, May 29-30 in Sao Paulo, June 10-11 in Mumbai, September 11-12 in Mexico City and October 19-20 in Frankfurt. Follow news and updates from the events on Twitter using #GartnerDA. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Debunks Five Artificial Intelligence Misconceptions 2019-02-18T02:06:53Z gartner-debunks-five-artificial-intelligence-misconceptions Sydney, 14 February 2019 — IT and business leaders are often confused about what artificial intelligence (AI) can do for their organisations and are challenged by several AI misconceptions. Gartner, Inc. said IT and business leaders developing AI projects must separate reality from myths to devise their future strategies. “With AI technology making its way into the organisation, it is crucial that business and IT leaders fully understand how AI can create value for their business and where its limitations lie,”  said Alexander Linden, research vice president at Gartner. “AI technologies can only deliver value if they are part of the organisation’s strategy and used in the right way.” Gartner has identified five common myths and misconceptions about AI. Myth No.1: AI Works in the Same Way the Human Brain Does AI is a computer engineering discipline. In its current state, it consists of software tools aimed at solving problems. While some forms of AI might give the impression of being clever, it would be unrealistic to think that current AI is similar or equivalent to human intelligence. “Some forms of machine learning (ML) – a category of AI - may have been inspired by the human brain, but they are not equivalent,” Mr Linden said. “Image recognition technology, for example, is more accurate than most humans, but is of no use when it comes to solving a math problem. The rule with AI today is that it solves one task exceedingly well, but if the conditions of the task change only a bit, it fails.” Myth No. 2: Intelligent Machines Learn on Their Own Human intervention is required to develop an AI-based machine or system. The involvement may come from experienced human data scientists who are executing tasks such as framing the problem, preparing the data, determining appropriate datasets, removing potential bias in the training data (see myth No. 3) and – most importantly- continually updating the software to enable the integration of new knowledge and data into the next learning cycle. Myth No. 3: AI Can Be Free of Bias Every AI technology is based on data, rules and other kinds of input from human experts. Similar to humans, AI is also intrinsically biased in one way or the other. “Today, there is no way to completely banish bias, however, we have to try to reduce it to a minimum,” Mr. Linden said. “In addition to technological solutions, such as diverse datasets, it is also crucial to ensure diversity in the teams working with the AI, and have team members review each other’s work. This simple process can significantly reduce selection and confirmation bias.” Myth No. 4: AI Will Only Replace Repetitive Jobs That Don’t Require Advanced Degrees AI enables businesses to make more accurate decisions via predictions, classifications and clustering. These abilities have allowed AI-based solutions to replace mundane tasks, but also augment remaining complex tasks. An example is the use of imaging AI in healthcare. A chest X-ray application based on AI can detect diseases faster than radiologists. In the financial and insurance industry, roboadvisors are being used for wealth management or fraud detection. Those capabilities don’t eliminate human involvement in those tasks but will rather have humans deal with unusual cases. With the advancement of AI in the workplace, business and IT leaders should adjust job profiles and capacity planning as well as offer retraining options for existing staff. Myth No. 5: Not Every Business Needs an AI Strategy Every organisation should consider the potential impact of AI on its strategy and investigate how this technology can be applied to the organisation’s business problems. In many ways, avoiding AI exploitation is the same as giving up the next phase of automation, which ultimately could place organisations at a competitive disadvantage. “Even if the current strategy is ‘no AI’, this should be a conscious decision based on research and consideration. And – as every other strategy- it should be periodically revisited and changed according to the organisation’s needs. AI might be needed sooner than expected,” Mr. Linden concluded. Gartner clients can read more in “Debunking Myths and Misconceptions About Artificial Intelligence”. More information on how to define an AI strategy can be found on the Gartner AI Insight Hub. Gartner Data & Analytics Summits Gartner analysts will provide additional analysis on data and analytics trends at the Gartner Data & Analytics Summits 2019, taking place February 18-19 in Sydney, March 4-6 in London, March 18-21 in Orlando,  May 29-30 in Sao Paulo, June 10-11 in Mumbai, September 11-12 in Mexico City and October 19-20 in Frankfurt. Follow news and updates from the events on Twitter using #GartnerDA About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com. Gartner Says Global Tech Spending to Reach US$3.8 Trillion in 2019 2019-01-28T23:31:30Z gartner-says-global-tech-spending-to-reach-us-3-8-trillion-in-2019 Worldwide IT spending is projected to total $3.76 trillion in 2019, an increase of 3.2 percent from 2018, according to the latest forecast by Gartner, Inc. “Despite uncertainty fueled by recession rumours, Brexit, and trade wars and tariffs, the likely scenario for IT spending in 2019 is growth,” said John-David Lovelock, research vice president at Gartner. “However, there are a lot of dynamic changes happening in regards to which segments will be driving growth in the future. Spending is moving from saturated segments such as mobile phones, PCs and on-premises data centre infrastructure to cloud services and Internet of Things (IoT) devices. IoT devices, in particular, are starting to pick up the slack from devices. Where the devices segment is saturated, IoT is not. In Australia, spending on technology products and services is forecast to reach A$93.3 billion this year, an increase of 3.4 percent from 2018, and reach more than A$97 billion in 2020. In New Zealand, spending on technology products and services is forecast to reach NZ$13.5 billion this year, an increase of 2.6 percent from 2018, and reach NZ$13.9 billion in 2020. “IT is no longer just a platform that enables organisations to run their business on. It is becoming the engine that moves the business,” said Mr. Lovelock. “As digital business and digital business ecosystems move forward, IT will be the thing that binds the business together.” With the shift to cloud, a key driver of IT spending, enterprise software will continue to exhibit strong growth, with worldwide software spending projected to grow 8.5 percent in 2019. It will grow another 8.2 percent in 2020 to total $466 billion (see Table 1). Organisations are expected to increase spending on enterprise application software in 2018, with more of the budget shifting to software as a service (SaaS). Table 1. Worldwide IT Spending Forecast (Billions of U.S. Dollars) 2018 Spending 2018 Growth (%) 2019 Spending 2019 Growth (%) 2020 Spending 2020 Growth (%) Data Centre Systems 202 11.3 210 4.2 202 -3.9 Enterprise Software 397 9.3 431 8.5 466 8.2 Devices 669 0.5 679 1.6 689 1.4 IT Services 983 5.6 1,030 4.7 1,079 4.8 Communications Services 1,399 1.9 1,417 1.3 1,439 1.5 Overall IT 3,650 3.9 3,767 3.2 3,875 2.8 Source: Gartner (January 2019) Despite a slowdown in the mobile phone market, the devices segment is expected to grow 1.6 percent in 2019. The largest and most highly saturated smartphone markets, such as China, Unites States and Western Europe, are driven by replacement cycles. With Samsung facing challenges bringing well-differentiated premium smartphones to market and Apple’s high price-to-value benefits for its flagship smartphones, consumers kept their current phones and drove the mobile phone market down 1.2 percent in 2018. “In addition to buying behavior changes, we are also seeing skills of internal staff beginning to lag as organisations adopt new technologies, such as IoT devices, to drive digital business,” said Mr. Lovelock. “Nearly half of the IT workforce is in urgent need of developing skills or competencies to support their digital business initiatives. Skill requirements to keep up, such as artificial intelligence (AI), machine learning, API and services platform design and data science, are changing faster than we’ve ever seen before.” More detailed analysis on the outlook for the IT industry is available in the complimentary webinar “IT Spending Forecast, 4Q18 Update: What Will Make Headlines in 2019?” Gartner’s IT spending forecast methodology relies heavily on rigorous analysis of sales by thousands of vendors across the entire range of IT products and services. Gartner uses primary research techniques, complemented by secondary research sources, to build a comprehensive database of market size data on which to base its forecast. The Gartner quarterly IT spending forecast delivers a unique perspective on IT spending across the hardware, software, IT services and telecommunications segments. These reports help Gartner clients understand market opportunities and challenges. The most recent IT spending forecast research is available to Gartner clients in “Gartner Market Databook, Q418 Update.” This quarterly IT Spending Forecast page includes links to the latest IT spending reports, webinars, blog posts and press releases. Mr. Lovelock will provide further analysis on the key drivers of the IT market at the Gartner Tech Growth & Innovation Conference taking place June 3-5 in San Diego, CA and June 12-13 in London. The Conference is the premier event for technology providers to learn about the latest trends and tools, innovation predictions, positioning and thought leadership. About Gartner Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organisations of tomorrow. Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organisations in more than 100 countries — across all major functions, in every industry and organisation size. To learn more about how we help decision makers fuel the future of business, visit www.gartner.com.