The PRWIRE Press Releases https:// 2005-02-10T17:57:00Z Ingram Micro Improves Delivery Services Around Australia 2005-02-10T17:57:00Z ingram-micro-improves-delivery-services-around-australia Ingram Micro (NYSE:IM), one of the largest global providers of technology products and supply chain management services, has ramped up its warehousing facilities in Melbourne and Perth improving its delivery services around Australia. Ingram Micro acquired Tech Pacific in late 2004 and has since been integrating the operations of the two organisations across the Asia Pacific region. The Ingram Micro business in Melbourne will move into the new 6,000 square metre warehouse recently opened by Tech Pacific, said Kerry Baillie, managing director of Ingram Micro Australia. The new warehouse is significantly larger than Ingram Micros old Melbourne warehouse. The new facility will enable us to offer improved delivery times to that market and give us a better-balanced distribution model between Sydney and Melbourne, Baillie said Ingram Micro will also open a new warehouse in Perth with 40 per cent more capacity than the current facilities of the two operations combined. The new warehouse will open during Q2 and will enable us to better serve the Perth market and surrounding areas, Baillie said. Ingram Micros Brisbane warehouse will continue to service the Queensland market. In Sydney, Ingram Micro will close its Flemington warehouse in Q2. While jobs will be lost in Sydney when the Flemington warehouse closes, we will employ more people in Melbourne to support the new warehouse there, Baillie said. About Ingram Micro Australia Pty Ltd Ingram Micro Australia Pty Ltd carries a broad range of products including: components, hard disk drives, memory, networking, notebooks, PCs, peripherals, printers, servers, software, storage products and modems to serve the needs of Australia's IT marketplace. Offices are located in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. Visit www.ingrammicro.com.au About Ingram Micro Inc. Ingram Micro Inc. is the largest global wholesale provider of technology products and supply chain management services. The company operates in 37 countries with sales of more than $25 billion for the fiscal year 2001. Ingram Micro's global regions provide the distribution of technology products and services, market development programs, and supply chain management services to nearly 170,000 technology solution providers and 1,700 manufacturers. The company is focused on maximising shareowner value and achieving customer satisfaction through innovation in the information technology supply chain. Visit Ingram Micro at www.ingrammicro.com. Kerry Baillie to head Ingram Micro Australia 2005-01-12T16:37:00Z kerry-baillie-to-head-ingram-micro-australia Ingram Micro (NYSE:IM), one of the largest global providers of technology products and supply chain management services, has appointed Kerry Baillie to the role of managing director of its Australian operation. Baillie was formerly managing director of Tech Pacific Australia. Ingram Micro acquired Tech Pacific in November 2004. Prior to the acquisition Tech Pacific was Australias leading technology distributor and Kerry brings invaluable experience in steering such a large and dynamic business, said Alain Monie, President Asia Pacific, Ingram Micro. One of the key objectives in Ingram Micros acquisition of Tech Pacific was to accelerate our growth in the region and Kerry will be able to leverage his knowledge of the Australian market to drive the new Ingram Micro. Steve Rust, formerly managing director of Ingram Micro Australia, will move to the role of director of operations of the larger, integrated organization. Our global processes and worldwide IT/ ERP systems are key to Ingram Micros competitive position and performance, Monie said. Steves knowledge of those systems will ensure we continue to provide high level support to our existing vendors and resellers and help unify the Tech Pacific portion of the business with those systems and processes. The integration of the Ingram Micro and Tech Pacific Australian businesses will continue over the next 12 months. About Ingram Micro Australia Pty Ltd Ingram Micro Australia Pty Ltd carries a broad range of products including: components, hard disk drives, memory, networking, notebooks, PCs, peripherals, printers, servers, software, storage products and modems to serve the needs of Australia's IT marketplace. Offices are located in Sydney, Melbourne, Brisbane and Perth. Visit www.ingrammicro.com.au About Ingram Micro Inc. Ingram Micro Inc. is the largest global wholesale provider of technology products and supply chain management services. The company operates in 37 countries with sales of more than $25 billion for the fiscal year 2001. Ingram Micro's global regions provide the distribution of technology products and services, market development programs, and supply chain management services to nearly 170,000 technology solution providers and 1,700 manufacturers. The company is focused on maximising shareowner value and achieving customer satisfaction through innovation in the information technology supply chain. Visit Ingram Micro at www.ingrammicro.com. Ingram Micro completes acquisition of Tech Pacific 2004-11-16T14:50:00Z ingram-micro-completes-acquisition-of-tech-pacific Ingram Micro Inc. (NYSE:IM) today announced the completion of its acquisition of Tech Pacific, creating Asia-Pacifics largest technology distributor with operations in nine countries and a portfolio of products and services unparalleled in the region. With this acquisition, Ingram Micros presence in the growing Asia-Pacific region has strengthened significantly, said Kent Foster, chairman and chief executive officer, Ingram Micro Inc. We now have a profitable, powerful engine in a growing part of the world complementing our strong operations in North America, Europe and Latin America while enhancing our role as the only global IT distributor. Ingram Micro and Tech Pacific were the two leading technology distributors in the Asia-Pacific region. The combined organisation, with regional headquarters in Singapore, is the only global technology distributor in the region. It is the market leader in Australia, Hong Kong, India, Malaysia, New Zealand and Singapore, with additional operations in China, Thailand and Sri Lanka. Financial Highlights The purchase price was Australian $700 million (approximately US $530 million), consisting of cash and the assumption of Tech Pacific debt, before direct costs of the acquisition and subject to a final determination of net asset value. Accretion to Ingram Micros earnings, excluding integration costs, is expected to be approximately $0.01 per share in the fourth quarter 2004 and $0.10 per share for fiscal year 2005. The acquisition was financed from available cash-on-hand and debt from the companys current capacity. Acquisition-related interest costs for fiscal year 2005 are expected to be approximately $26 million. Incremental revenues for the fourth quarter 2004 are estimated at $350 million. For fiscal year 2005, incremental revenues are estimated at $2.5 billion, which are net of expected revenue reductions of approximately $400 million due to overlapping markets in countries with combined operations. Operating margins on the 2005 net incremental revenues are expected to be approximately two percent, before integration costs. The two percent operating margin estimate reflects $4 million in estimated amortisation of acquired intangibles, partially offset by cost and operational synergies. Integration expenses are expected to be approximately $15 million, which will be substantially recognised through fiscal year 2005. Costs recorded in any individual period may vary depending on the timing of certain actions. In 2006, additional synergies and savings from these integration efforts aggregating $7 million are expected. The companys currency hedge related to the Australian dollar-denominated purchase resulted in a cumulative foreign-exchange gain of $23.2 million, of which $4.3 million was recorded in the third quarter of 2004. The remaining gain of $18.9 million will be recorded in the fourth quarter of 2004. All forward-looking assumptions above assume a currency exchange rate of 0.75 United States dollars for each Australian dollar. This acquisition doubles the size of our Asia-Pacific business and provides us with a solid platform for growth, said Greg Spierkel, president, Ingram Micro Inc. Were pleased with Tech Pacifics performance, which continued to excel in 2004. For the first nine months of this year, its sales increased 16% over the same period last year, with operating margins slightly above 200 basis points. Every country-based business unit generated an operating profit. Outlook for the Fourth Quarter The company updated its guidance for the fourth quarter 2004, which ends January 1, 2005, to reflect forecasted results of the combined organisation. Statements relating to the guidance are forward-looking and actual results may differ materially, as outlined in the companys periodic filings with the Securities and Exchange Commission. Sales for the fourth quarter are expected to range from $7.0 billion to $7.25 billion, with net income (excluding integration costs) ranging from $53 million to $59 million, or $0.32 to $0.36 per share based on 162 million weighted average shares outstanding. Earnings per share under generally accepted accounting principles (GAAP) may be reduced by the costs associated with the integration of the Tech Pacific business during that period. At this time, the company cannot determine the amount or timing of such costs. Organisation The management team for the combined organisation has been appointed, with Alain Moni continuing to lead the region as president. Reporting to Moni are key functional and regional executives selected from both companies. Shailendra Gupta, former chief executive officer of Tech Pacific, is chief operating officer of all countries except China, while Meinie Oldersma continues as chief operating officer of the Peoples Republic of China and Hong Kong. Guy Freeland and Ramesh Nair were named chief financial officer and chief information officer, respectively, titles they previously held for Tech Pacific. Ingram Micro Asia-Pacific executives Laurence OLaughlin, chief legal counsel, and Tom Kraabel, senior human resources director, will continue in those positions for the new organisation. Managing directors of each country will be named soon, explained Spierkel, while the majority of the other integration activities will be completed by the end of next year. Our objective is to ensure a smooth transition, with minimal disruption to our associates, customers and other business partners, he added. Foster agreed. Our company is known for taking a thoughtful, methodical approach that ensures long-term success, he said. Over the coming months, we will develop an infrastructure designed to drive sustainable, profitable growth for our Asia-Pacific business. Cautionary Statement for the Purpose of the Safe Harbor Provisions of the Private Securities Litigation Reform Act of 1995 The matters in this press release that are forward-looking statements, including but not limited to statements about future revenues, sales levels, operating income, margins, integration costs, cost synergies, operating efficiencies, profitability, market share and rates of return, are based on current management expectations that involve certain risks which, if realized, in whole or in part, could cause such expectations to fail to be achieved and have a material adverse effect on Ingram Micros business, financial condition and results of operations, including, without limitation: (1) intense competition, regionally and internationally, including competition from alternative business models, such as manufacturer-to-end-user selling, which may lead to reduced prices, lower sales or reduced sales growth, lower gross margins, extended payment terms with customers, increased capital investment and interest costs, bad debt risks and product supply shortages; (2) termination of a supply or services agreement with a major supplier or customer or a significant change in supplier terms or conditions of sale; (3) failure of information processing or data security systems could result in significant disruption of business and/or additional costs to Ingram Micro; (4) worsening economic conditions globally or in particular geographic regions, such as the Asia-Pacific region (particularly in purchases of technology products) and failure to adjust costs in a timely fashion in response to a sudden decrease in demand; (5) losses resulting from significant credit exposure to reseller customers and negative trends in their businesses; (6) delays or failure to achieve the benefits of process or organizational changes we may implement in the business; (7) disruptions in business operations due to reorganization activities and/or increased or unanticipated costs related to such changes, as well as compliance with regulatory requirements such as the Sarbanes-Oxley Act of 2002; (8) rapid product improvement and technological change and resulting obsolescence risks; (9) possible disruption in commercial activities caused by terrorist activity or armed conflict, including changes in logistics and security arrangements as a result thereof, and reduced customer demand; (10) dependence on key individuals and inability to retain personnel; (11) reductions in credit ratings and/or unavailability of adequate capital; (12) interest rate and foreign currency fluctuations; (13) adverse impact of governmental controls and actions or political or economic instability which could adversely affect foreign operations; (14) failure to attract new sources of business from expansion of products or services or entry into new markets; (15) inability to manage future adverse industry trends; (16) difficulties and risks associated with integrating operations and personnel in acquisitions and, in particular, our acquisition of Tech Pacific; (17) unanticipated costs or liabilities and failure to retain key personnel in connection with our acquisition of Tech Pacific or other acquisitions; (18) future periodic assessments required by current or new accounting standards, which may result in additional charges; and (19) dependence on independent shipping companies. Ingram Micro has instituted in the past and continues to institute changes to its strategies, operations and processes to address these risk factors and to mitigate their impact on Ingram Micros results of operations and financial condition. However, no assurances can be given that Ingram Micro will be successful in these efforts. For a further discussion of significant factors to consider in connection with forward-looking statements concerning Ingram Micro, reference is made to Exhibit 99.01 of Ingram Micros Annual Report on Form 10-K for the year ended January 3, 2004; other risks or uncertainties may be detailed from time to time in Ingram Micros future SEC filings. Ingram Micro disclaims any duty to update any forward-looking statements. About Ingram Micro Inc. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 100 countries and is the only global IT distributor with operations in Asia. Visit www.ingrammicro.com. Ingram Micor to acquire leading IT distributor in Asia Pacific 2004-09-29T22:00:00Z ingram-micor-to-acquire-leading-it-distributor-in-asia-pacific In a move that significantly strengthens the companys position in the growing Asia Pacific region, Ingram Micro Inc. (NYSE: IM) today announced that it has signed a definitive agreement to acquire Tech Pacific, one of the regions largest technology distributors, for Australian $700 million (approximately US $493 million) in cash, which includes the assumption of debt. The transaction is expected to be accretive to Ingram Micros 2005 earnings (excluding integration costs) and close by the end of 2004, subject to customary closing conditions. Tech Pacific, established in 1981 and with principal operations in Sydney, generated Australian $3.1 billion in revenues and operating margins of approximately two percent of revenues for the 2003 fiscal year, based on Australian generally accepted accounting principles. The privately-held company employs approximately 1,800 people and operates 15 distribution centers in Australia, New Zealand, India, Hong Kong, Malaysia, Singapore and Thailand. It serves more than 25,000 resellers and 75 vendors with a portfolio of more than 10,000 products. As the only global IT distributor with operations in Asia Pacific, we have long recognized the growth opportunities of the region, said Kent Foster, chairman and chief executive officer, Ingram Micro Inc. This acquisition provides a giant leap forward in our regional development. Tech Pacific is a strong, profitable player in some of the regions key markets. It is the market leader in two of the regions most stable markets Australia and New Zealand as well as the rapidly growing, emerging market of India. Sales have outperformed the overall market, and every country-based business unit generated an operating profit last year. Greg Spierkel, president, Ingram Micro Inc., added that Tech Pacifics chief executive officer Shailendra Gupta and chief financial officer Guy Freeland will be retained, strengthening Ingram Micros leadership structure in the region. Alain Moni, president, Ingram Micro Asia Pacific, will continue to lead the region. Tech Pacific has skilled, seasoned managers who have been highly effective in growing the business and enhancing profitability in developing markets, Spierkel said. The combined organization will substantially benefit from their expertise. Key Strategic Benefits Ingram Micro Asia Pacific will nearly double in size in terms of revenues and become the leading distributor in India, Australia, New Zealand, Malaysia, Hong Kong and Singapore. Profitability for Ingram Micro Asia Pacific will significantly improve, with regional operating margins expected to strengthen in the 2005 fiscal year. Cost and operational synergies are expected to offset some revenue loss resulting from market overlap in certain countries. Customers will benefit from the two companies complementary product portfolios and strong vendor relationships. While both companies have diverse product offerings that include systems, networking and peripherals, Ingram Micro has a large components mix and Tech Pacific is stronger in software. Together, they are expected to create a product portfolio that is unparalleled in the region. Tech Pacifics outstanding sales initiatives and brand management capabilities are expected to serve as best-practice models for Ingram Micro operations elsewhere in the region. The company employs a variety of sales strategies ranging from e-commerce and call centers to telemarketing and outbound sales teams strengthened by loyalty programs that enhance customer retention. Many of Tech Pacifics customer accounts have been active for more than a decade. Tech Pacific has developed an outsourced logistics function for the vendor community, which Ingram Micro plans to expand to other countries in the region, complementing the Ingram Micro Logistics unit in North America. The transaction is expected to be accretive to Ingram Micros earnings for the 2005 fiscal year, excluding integration costs. Tech Pacifics Gupta said that the transaction provides strategic benefits for many of the companys stakeholders. Weve been seeking a strategic partner that could help our customers both resellers and vendors expand their reach into new products, services and geographies, Gupta added. At the same time, we wanted to ensure a stable transition for our associates. Ingram Micro is the worlds largest distributor and the only distributor with a truly global presence, so a combination offers an ideal strategic fit. According to Spierkel, Ingram Micro intends to integrate the Tech Pacific operations into its Asia Pacific business unit, with integration activities commencing in early 2005. Our objective is to ensure a smooth transition to a stronger Asia Pacific business, Spierkel said. We plan to execute our integration strategy thoughtfully, choosing the infrastructure that will drive long-term, profitable growth for the region. Conference Call and Webcast Additional information about this transaction will be presented in a conference call with presentation slides today at 11:00 a.m. EDT (8:00 a.m. PDT). For a live webcast of the conference call with the presentation slides, visit companys Web site at www.ingrammicro.com (Investor Relations section). The slides and a replay of the conference call will be available for one week on the companys Web site. The live conference call is accessible by telephone at (888) 455-0750 (toll-free within the United States and Canada) or (415) 228-4834 (other countries). A replay of the conference call will be available for one week at (800) 678-3180 or (402) 220-3063 outside the United States and Canada. Cautionary Statement for the Purpose of the Safe Harbor Provisions of the Private Securities Litigation Reform Act of 1995 The matters in this press release that are forward-looking statements, including but not limited to statements about future sales levels, margins, integration costs, cost synergies, operating efficiencies, profitability and rates of return, are based on current management expectations that involve certain risks which, if realized, in whole or in part, could have a material adverse effect on Ingram Micros business, financial condition and results of operations, including, without limitation: (1) intense competition, regionally and internationally, including competition from alternative business models, such as manufacturer-to-end-user selling, which may lead to reduced prices, lower sales or reduced sales growth, lower gross margins, extended payment terms with customers, increased capital investment and interest costs, bad debt risks and product supply shortages; (2) termination of a supply or services agreement with a major supplier or customer or a significant change in supplier terms or conditions of sale; (3) failure of information processing or data security systems could result in significant disruption of business and/or additional costs to Ingram Micro; (4) worsening economic conditions globally or in particular geographic regions, such as the Asia-Pacific region (particularly in purchases of technology products) and failure to adjust costs in a timely fashion in response to a sudden decrease in demand; (5) losses resulting from significant credit exposure to reseller customers and negative trends in their businesses; (6) delays or failure to achieve the benefits of process or organizational changes we may implement in the business; (7) disruptions in business operations due to reorganization activities; (8) rapid product improvement and technological change and resulting obsolescence risks; (9) possible disruption in commercial activities caused by terrorist activity or armed conflict, including changes in logistics and security arrangements as a result thereof, and reduced customer demand; (10) dependence on key individuals and inability to retain personnel; (11) reductions in credit ratings and/or unavailability of adequate capital; (12) interest rate and foreign currency fluctuations; (13) adverse impact of governmental controls and actions or political or economic instability which could adversely affect foreign operations; (14) failure to attract new sources of business from expansion of products or services or entry into new markets; (15) inability to manage future adverse industry trends; (16) difficulties and risks associated with integrating operations and personnel in acquisitions and, in particular, our proposed acquisition of Tech Pacific; (17) unanticipated costs or liabilities and failure to retain key personnel in connection with our acquisition of Tech Pacific or other acquisitions; (18) future periodic assessments required by current or new accounting standards which may result in additional charges; and (19) dependence on independent shipping companies. Ingram Micro has instituted in the past and continues to institute changes to its strategies, operations and processes to address these risk factors and to mitigate their impact on Ingram Micros results of operations and financial condition. However, no assurances can be given that Ingram Micro will be successful in these efforts. For a further discussion of significant factors to consider in connection with forward-looking statements concerning Ingram Micro, reference is made to Exhibit 99.01 of Ingram Micros Annual Report on Form 10-K for the year ended January 3, 2004; other risks or uncertainties may be detailed from time to time in Ingram Micros future SEC filings. Ingram Micro disclaims any duty to update any forward-looking statements. About Ingram Micro Inc. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 100 countries and is the only global IT distributor with operations in Asia. Visit www.ingrammicro.com. Ingram Micro Australia lures senior management from Europe 2004-09-27T18:33:00Z ingram-micro-australia-lures-senior-management-from-europe Ingram Micro Australia, part of one of the largest global providers of technology products and supply chain management services, has created the new role of Product Director to support the growth of its Australian business. Matt Sanderson has been appointed to the new position, having previously worked for the companys UK branch. Sanderson assumes responsibility for all product related matters including vendor relationships, portfolio development, pricing and inventory management. Australia represents a rapid growth market for Ingram Micro and Im pleased to be a part of the team responsible for overseeing regional development, said Sanderson. Sanderson has been with Ingram Micro UK for more than nine years, where he most recently held the position of General Commercial Manager. In this role he managed teams and operations across several product areas including software, hardware and networking. He has also been involved in Ingram Micros European operations, developing business for major partners within the region. Matt brings a wealth of industry and company knowledge to the role of Product Director, said Steve Rust, Managing Director, Ingram Micro Australia. His invaluable international experience and broad-based customer and vendor relationships will allow him to effectively expand Ingram Micros product portfolio and further grow our Australian business. Sanderson has a comprehensive understanding of the distribution chain, having worked for a computer manufacturer and software reseller before joining Ingram Micro UK. About Ingram Micro Australia Pty Ltd Ingram Micro Australia Pty Ltd carries a broad range of products including: components, hard disk drives, memory, networking, notebooks, PCs, peripherals, printers, servers, software, storage products and modems to serve the needs of Australia's IT marketplace. Offices are located in Sydney, Melbourne, Brisbane and Perth. Visit www.ingrammicro.com.au About Ingram Micro Inc. Ingram Micro Inc. is the largest global wholesale provider of technology products and supply chain management services. The company operates in 37 countries with sales of more than $25 billion for the fiscal year 2001. Ingram Micro's global regions provide the distribution of technology products and services, market development programs, and supply chain management services to nearly 170,000 technology solution providers and 1,700 manufacturers. The company is focused on maximising shareowner value and achieving customer satisfaction through innovation in the information technology supply chain. Visit Ingram Micro at www.ingrammicro.com. Emerson Network Power appoints Ingram Micro as master distributor for Liebert UPS 2004-09-01T19:14:00Z emerson-network-power-appoints-ingram-micro-as-master-distributor-for-liebert-ups Emerson Network Power Australia has selected Ingram Micro as Eastern Zone Master Distributor for its range of Liebert brand Uninterruptible Power Systems (UPS). Liebert is a premiere brand of Emerson Network Power, the USD$2.4 billion company whose range of UPS, Precision Cooling and DC products are best known in Australia for their mission-critical applications. This is backed up by one of the largest service organisations globally. Ingram Micro will be responsible for spearheading Emerson's push into the high-volume consumer and small business UPS markets with its Liebert Micro UPS products, and will be backed up by Emerson's expert support network. The agreement comes into effect in October in all states other than South Australia and Western Australia. "The Liebert brand has traditionally been associated with mission-critical data centres," said Bob Daniel, managing director of Emerson Network Power Australia. "In developing the Liebert Micro UPS products we've taken the same technology pioneered for mission-critical applications and modified it for home, small and medium business applications. In this way we've extended the heritage of our top-tier products through the entire product range." Daniel said that it was important to select a channel partner that not only understood this market well, but could also offer Emerson its proven expertise in the distribution of small-to-medium business solutions in the Australian market. "The experience gained in working with our corporate customers has been used extensively in the development of our small business solutions, so we wanted to partner with a company that offers scalable solutions for small companies as well as larger organisations," he said. Speaking on the appointment, Ingram Micro Australia managing director Steve Rust said his company is always on the lookout for respected market brands that extend the product ranges Ingram Micro can offer its reseller customers. "We are committed to adding value for both our vendors and resellers by offering a diverse range of quality products that meet their customers needs, said Rust. "In working with Emerson Network Power I am confident we will further this commitment, and are excited by the opportunity of representing a respected and proven brand in the Australian market." Ingram Micro will initially carry four Liebert Micro UPS product ranges: Liebert PowerSure Assistant, Liebert PowerSure Proactive, Liebert PowerSure Interactive and Liebert UPStation GXT. This includes entry-level 500VA to 650VA offline UPS products in the Assistant range, 700VA to 3000VA line interactive UPS products in the ProActive and Interactive ranges, and true online double conversion products in the GXT range rated from 700VA to 6000VA. As applications such as Voice-over-IP and Power-over-Ethernet take hold in the small-to-medium business space, companies will be looking to scale up their power protection products, giving vendors and resellers another revenue stream and a way of offering better value product bundles to their customers. "What Liebert brings to the table is a range of products with technically advanced features such as double conversion technology at price points that make sense for smaller but no less critical business applications," said Daniel. "In Ingram Micro we now have a partner with a sizable footprint in this market space and a keen understanding of the value we offer to their own customers. I'm confident we can work together and identify the opportunities of taking our solutions to market at a time when demand for reliable, technically advanced UPS solutions is on the rise." About Emerson Network Power Emerson Network Power, a business of Emerson (NYSE: EMR), provides a full spectrum of reliable power solutions, including inbound power, connectivity, power supplies, power protection systems and precision cooling, backed by the largest global services organisation in the power industry. Emerson Network Power serves the needs of telecommunications networks, data centres, health care and industrial facilities worldwide. For information, visit www.emersonnetworkpower.com. About Emerson St. Louis-based Emerson is a global leader in bringing technology and engineering together to provide innovative solutions to customers in process control; electronics and telecommunications; industrial automation; heating, ventilating and air conditioning; and appliance and tools. Sales in fiscal 2003 were US$14 billion. About Ingram Micro Australia Pty Ltd Ingram Micro Australia Pty Ltd carries a broad range of products including: components, hard disk drives, memory, networking, notebooks, PCs, peripherals, printers, servers, software, storage products and modems to serve the needs of Australia's IT marketplace. Offices are located in Sydney, Melbourne, Brisbane and Perth. Visit www.ingrammicro.com.au. Ingram Micro appoints new sales director 2004-06-09T19:47:00Z ingram-micro-appoints-new-sales-director Ingram Micro Australia, part of one of the largest global providers of technology products and supply chain management services, has appointed a new Sales Director to manage all call centre operations and sales initiatives. With over 15 years of experience in national sales and marketing roles, Paul Scanlan brings a wealth of industry knowledge to this position. Having most recently held the position of National Sales and Marketing Manager for Minolta Business Equipment (a subsidiary of Minolta Corporation Japan), Paul has also fulfilled senior roles for Canon, Danka, Inchape and Pitney Bowes. In his new role as Sales Director, Paul will be responsible for the inception and implementation of national sales and marketing campaigns aimed at driving business for Ingram Micro. Paul will also manage and directly support Ingram Micros sales team and oversee all call centre operations. Focusing on customer satisfaction, Pauls first task will be to employ new agents to the call centre, which has seen a significant increase in demand this year. To improve call centre functionality and customer service we are undertaking an aggressive recruitment campaign aimed at increasing call centre staff numbers by 20 per cent, enabling us to better deal with the increased workload, said Paul. To further ease pressure on the call centre we are also launching a new web facility that allows customers to place orders and access product information and pricing online, saving them both time and money. Ingram Micro has also increased its trading hours from 8am-7pm for the month of June to cater for the spike in business caused by the end of the financial year. About Ingram Micro Australia Pty Ltd Ingram Micro Australia Pty Ltd carries a broad range of products including: components, hard disk drives, memory, networking, notebooks, PCs, peripherals, printers, servers, software, storage products and modems to serve the needs of Australia's IT marketplace. Offices are located in Sydney, Melbourne, Brisbane and Perth. Visit www.ingrammicro.com.au About Ingram Micro Inc. Ingram Micro Inc. is the largest global wholesale provider of technology products and supply chain management services. The company operates in 37 countries with sales of more than $25 billion for the fiscal year 2001. Ingram Micro's global regions provide the distribution of technology products and services, market development programs, and supply chain management services to nearly 170,000 technology solution providers and 1,700 manufacturers. The company is focused on maximising shareowner value and achieving customer satisfaction through innovation in the information technology supply chain. Visit Ingram Micro at www.ingrammicro.com.