The PRWIRE Press Releases https:// 2005-07-25T18:15:00Z Integ wins IP telephony contracts with Manchester Unity and Mission Australia 2005-07-25T18:15:00Z integ-wins-ip-telephony-contracts-with-manchester-unity-and-mission-australia Leading Australian voice and data company Integ has won contracts to provide IP telephony networks and unified communications to Manchester Unity and Mission Australia. These wins endorse Integs belief that mid-sized companies are driving IP telephony uptake in Australia. The contracts are for complete communication solutions comprising IP telephony networks and advanced communications applications along with design, project management, deployment, training and ongoing support. Over the last six months weve noticed an increased demand for new IP telephony rollouts, from mid sized organisations says Ian Poole, CEO, Integ. We are talking to a number of businesses about making the transition to IP telephony and a large proportion of these fall into the mid-sized category. IT Analyst Gartner endorses this view: Mid-sized companies are well-represented in the adoption of IP telephony in Australia says Geoff Johnson, Vice-President Research, Gartner. Some 12% of local organisations replace their telephony systems each year as they move to new buildings, run out of capacity, find that their PABX is no longer well-supported or for amortisation reasons. Today, the new systems are either IP-enabled to preserve investment in existing PABX or pure IP telephony. We have moved into the rapid adoption phase for IP telephony. Mid-sized companies are gaining benefits from reduced call charges between branches, easier administration of telephony assets and a range of client care and contact centre phone applications that is improving customer service and driving efficiency. The question is no longer should we migrate to IP telephony but when should we migrate and how can we manage the migration. Integ was selected by Manchester Unity following its implementation of a new CRM system. According to Dr David Musgrave, CIO, Manchester Unity, IP telephony was the only technology that had the associated applications to allow staff to maximize the CRM system. We knew IP telephony was the right technology for us. We were moving to a new site, so infrastructure savings were an important consideration. However, we felt that migrating to IP is a strategic decision that adds value to our business because the unified communications applications that Integ provide ensure our staff have complete access to CRM data, wherever they are. Mission Australia selected an IP telephony and unified communications solution from Integ, for its IT&T Services office. The contract was awarded in line with a decision to implement IP telephony in its busy call centre to meet the dynamic needs of a national service desk supporting over 2500 people. Integs IP Telephony solution comprises: Design, project management, deployment, training and ongoing support. Alcatel OmniPCX Enterprise communication server Alcatel OmniTouch Unified Communications: My Phone, My Messaging and My Assistant modules About Manchester Unity Manchester Unity is a mutual, not-for-profit organisation that provides private health insurance, investments products and retirement living and aged care services. About Mission Australia With more than280 services across metropolitan, rural and regional Australia, in every State and Territory, Mission Australia aims to empower disadvantaged and isolated individuals, families and communities by giving them the support they need to get back on track, and lead more fulfilling lives. About Integ Integ is a leading Australian integrator of voice, data and IP communication solutions to government and business. The company employs more than 100 people in six offices across Australia. With four distinct lines of business; voice, data networking, cabling and applications, Integ offers a skilful edge in designing, integrating and supporting communication networks, structured cabling, data networks and wireless, security, high speed Internet access, contact centres, mobility, messaging and CRM solutions. Integ is a business unit of UXC Limited, one of Australias ASX Top 300. Integ signs partnership with Marconi to providemanaged services support to enterprise communication customers 2005-04-21T17:40:00Z integ-signs-partnership-with-marconi-to-providemanaged-services-support-to-enterprise-communication-customers Leading Australian voice and data company Integ today announced a four year managed services partnership to support Marconi Australias enterprise communication customers in Australia. Under the terms of the agreement, Integ will provide managed services to Marconi customers including ABC, Qantas and Country Energy. Within this offering, Integ will provide a complete account management service in addition to 24 x 7 technical support, training, consulting and access to a range of advanced communication infrastructure and application solutions. As a leading voice and data provider with a national presence, Integ can provide expert support to our customers across their existing Marconi communication solutions, said Marconi executive vice president for Australia and Asia-Pacific Paul Butcher. In addition to this and to keep Marconi customers abreast of the latest technologies, Integ has the capability to provide sophisticated new communication solutions. We chose Integ for their proven track record in this area, Butcher continued. We needed a trusted partner who would provide the best support to our valued customers. Having evaluated Integs capabilities, we were impressed by the standard of their support services team and the technologies they offer, so they were the clear choice. As a national integrator, Integ will provide Marconi customers fast access to the Integ 24 x 7 Customer Support Centre via a single phone number. This will enable fast fault resolution and assurance of round the clock support as well as access to their account team. Commenting on the new partnership, Ian Poole, CEO, Integ said This is an exciting opportunity for Integ. Marconi works with some of Australias leading organisations, across a range of industries and we are looking forward to working with them to demonstrate how effective use of their existing technologies, coupled with strategic technology upgrades, can provide them with tangible business benefits. About Integ Communication Solutions Integ Communication Solutions is a leading Australian integrator of voice, data and IP communication solutions to government and business. The company employs more than 100 people in six offices across Australia. With four distinct lines of business; voice, data networking, cabling and applications, Integ offers a skilful edge in designing, integrating and supporting communication networks, structured cabling, data networks and wireless, security, high speed Internet access, contact centres, mobility, messaging and CRM solutions. Integ is a business unit of UXC Limited, one of Australias ASX Top 300. About Marconi Corporation plc Marconi Corporation plc is a global telecommunications equipment, services and solutions company. The company's core business is the provision of innovative and reliable optical networks, broadband routing and switching and broadband access technologies and services. The company's customer base includes many of the world's largest telecommunications operators. The company is listed on the London Stock Exchange under the symbol MONI and on NASDAQ under the ticker MRCIY. Integ Wins Alcatel Global Excellence Award 2005-03-23T17:24:00Z integ-wins-alcatel-global-excellence-award Integ is proud to announce that it has been awarded one of seven global awards, recently announced at the 2005 Alcatel Enterprise Forum in France. The awards recognise best practice and project excellence amongst Alcatels global channel partners. From over 1500 channel partners world-wide, Integs award was in recognition of the solution designed and implemented for Ernst & Young in Australia. This large IP communication solution, uses Alcatel IP telephony across 5,500 Ernst & Young staff with 2,000 staff slated to use OmniTouch Unified Communications (OTUC). This is Alcatels largest OTUC rollout globally, and one of the largest IP telephony deployments in Australia. The annual Alcatel Enterprise Forum features enterprise communication solutions and brings together key players in the industry customers, solution and service providers, analysts, as well as Alcatel's worldwide business and application partners. Integ CEO Ian Poole says the company is honoured to receive such a prestigious award. The award recognises Integs commitment to using state of the art customised applications and market expertise to pass on the efficiencies, value and tangible benefits that Alcatels IP communication products can offer Australian businesses. This award strengthens Integs position as a market leader in IP telephony delivering an innovative approach and exceptional training and maintenance support of Alcatel technology deployments said Rob Carnell, GM Enterprise Division, Alcatel. Integ is an Alcatel Premium Business Partner. Alcatel has 97 partners in Australia and over 1500 globally. Integ appoints Bob McCulloch to head up Support Services 2004-07-21T16:27:00Z integ-appoints-bob-mcculloch-to-head-up-support-services Leading Australian voice and data company Integ recently appointed industry expert Bob McCulloch as Director of Support Services. Bob will draw from his extensive voice and data experience to lead Integ's support services team andassist in the companys aggressive growth plans.By focussing on expanding Integ's support offerings, adding to the managed services portfolio and assisting in Integ's strategic acquisitions, Bob plans to double Integ's support service revenues within two years. I see a real opportunity for Integ to broaden its customer base through a renewed dedication to support services and this will grow by responding directly to current market needs, and offering solutions that go beyond stand alone products and services. Exactly like a tailored solution, customers should expect Integ support services to integrate seamlessly with its own team to ensure rapid deployment and maximise return on investment, said Bob McCulloch, Director of Support Services, Integ. Bob's most recent experience stems from his role as head of Marconi's Australasian support operations in Australia. Prior to this he was a Vice President in Marconis Asian Enterprise Business based in Hong Kong. Previously Bob was based in Canberra where he worked with BHP IT, now CSC. Ian Poole, Integ CEO, welcomed Bob McCulloch to the team stating, "Support Services is a vital part of our company and accounts for 32 per cent of revenues. Bob's addition to the team and his contribution towards expanding Integ's large existing customer base will be an invaluable asset." Bob has an honours degree in Electrical Engineering and an MBA from the University of Wollongong. Additionally, he is a Member of the School of Electrical, Computer and Telecommunications Engineering Visiting Committee at the University of Wollongong. About Integ Communication Solutions Integ Communication Solutions is a leading Australian integrator of voice, data and IP communication solutions to government and business. The company employs 95 people in five offices across Australia. With four distinct lines of business; voice, data networking, cabling and applications, Integ offers a skilful edge in designing, integrating and supporting communication networks, structured cabling, data networks and wireless, high speed Internet access, contact centres, mobility, messaging solutions and CRM solutions. Integ is a business unit of UXC Limited, one of Australias ASX Top 300. www.integ.net.au.