The PRWIRE Press Releases https:// 2019-09-02T07:17:07Z Mitsubishi Heavy Industries Receives the 2019 Canstar Blue Most Satisfied Customer Award 2019-09-02T07:17:07Z mitsubishi-heavy-industries-receives-the-2019-canstar-blue-most-satisfied-customer-award Mitsubishi Heavy Industries Air-Conditioners Australia, PTY. LTD. (MHIAA) have done it again! As one of the country’s most trusted brands by consumers, MHIAA has scooped up the 2019 Canstar Blue Most Satisfied Customer Award in the 2019 Air Conditioners category. This accolade follows the announcement of MHIAA winning CHOICE’s Best Brand award in late 2018 as well as their AvantiPLUS® split system receiving the Gold Good Design Award in July this year. As Australia’s most trusted comparison website, Canstar Blue was born out of the prominent Canstar brand in 2010 and is focused on consumer goods across 150-plus categories. The findings are based on independent, professional customer satisfaction research and ratings as well as in-house expert research and ratings. Receiving 5-stars for overall satisfaction, functionality, reliability, quietness and 4-stars for ease of use and value for money, MHIAA was the only brand in the Air Conditioners category to receive five stars for four out of the six categories. Scoring was based on wall mounted split system AC units as well as ducted AC units. This latest award, in conjunction with previous honours, both nationally and internally, reflects the brands continued commitment to delivering, quiet yet high performing air-conditioning solutions for Aussie homes and strengthens the brand’s image as a reliable supplier of heating and cooling solutions within the Australian market. Managing Director for MHIAA, Mr. Yuji Ito says that receiving this accolade cements its commitment to quality, technology and customer service. “As a customer-centric organisation, we are honoured to have received this Canstar Blue award. At MHIAA, we pride ourselves on delivering on our promises to deliver premium products to the market and giving consumers exactly what they need.” As a brand built to outlast and outperform, Mr Ito says that beyond quality, MHIAA is dedicated to ensuring our service stands out. “At MHIAA, we believe in creating long-lasting relationships with our customers. From finding the perfect AC unit, to installation and services throughout its lifetime, by investing in our service support, we ensure that our superior products are backed by service excellence.” “At Mitsubishi Heavy Industries we are committed to ensuring that our products are designed and developed in-line with both international standards and the Australian consumers as top-of-mind. We’d like to thank Canstar Blue and Australian consumers for their recognition and belief in our brand as it demonstrates our ongoing commitment to delivering the best products to the Australian Market.” concludes Mr Ito. Avanti PLUS® Wins Coveted Australian Good Design Award 2019-09-02T07:16:36Z avanti-plus-wins-coveted-australian-good-design-award The winners of Australia's peak industry design awards – the highest honour for design and innovation in the country were announced at The Star on 11 July at the 61st annual Good Design Awards Ceremony. Avanti PLUS® Split System Air-Conditioner received a prestigious Good Design Award Gold Accolade in the Product Design category in recognition for outstanding design and innovation. The annual Good Design Awards is Australia’s most prestigious international Awards for design and innovation with a proud history dating back to 1958. The Awards celebrate the best new products and services on the Australian market, excellence in architectural design, engineering, fashion, digital and communication design and reward emerging areas of design strategy, social impact and design entrepreneurship. The Good Design Awards Jury spent several days evaluating each entry according to a strict set of design criteria which covers ‘good design’, ‘design innovation’ and ‘design impact’. Projects recognised with a Good Design Award must demonstrate excellence in all areas and convince the Jury they are worthy of recognition.   Dr. Brandon Gien, CEO of Good Design Australia said: “Receiving a Good Design Award at this level is a significant achievement given the very high calibre of entries received this year.”  “Australia’s Good Design Award is more than a symbol of design excellence, it represents the hard work and dedication towards an innovative outcome that will ultimately improve our quality of life. These projects showcase the brilliance of design and the potential it has to improve our world,” said Dr. Gien.  The Good Design Awards Jury praised Avanti PLUS® Split System Air-Conditioner commenting: “Fit for purpose design cues with an impressive seven-star rating. The Avanti PLUS® has achieved an impressive level of energy efficiency. Its soft form factor and round design details are coherent in the overall design.” The Good Design Awards attracted a record number of submissions with close to 700 design projects evaluated in this year’s international design awards.  Managing Director for Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA), Mr. Yuji Ito thanks Good Design Australia for this honour as it upholds the companies philosophy of innovative products that are designed to improve the lives of those who use them. “MHIAA would like to thank Good Design Australia for this important accolade and we are both honoured and proud that our Avanti PLUS® unit has been recognised in this way. At MHI we are committed to bringing Australian consumers the latest innovative products with improved features and energy efficiencies.” Mr Yuji Ito, MHIAA The award was presented to MHIAA Managing Director Mr. Yuji Ito and Mr. Hiroyuki Otake, General Manager of Technical Division at Mitsubishi Heavy Industries Thermal Systems in Japan who flew in to Australia on behalf of the MHI Group companies.  MHIAA Donates to Australian Red Cross Disaster Relief & Recovery Fund 2019-08-26T23:26:27Z mhiaa-donates-to-australian-red-cross-disaster-relief-amp-recovery-fund In 2019 Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA) will celebrate its 20th Anniversary in Australia. In a short 20 years the company has continued to push the boundaries of the market, bringing new and innovative products to Australian and New Zealand consumers.  To celebrate its 20th Anniversary the company has dedicated itself to giving back to the local communities that have supported us, building a global company with a local heart. Each year, thousands of Australians suffer the devastating effects of natural disasters. From Bushfires to floods and droughts Australia is home to some of the most extreme environmental conditions year-round and it is often our local communities that require the most support. As an organisation, Australian Red Cross are one of the leading non-for-profit organisations that offer local communities the support to prepare, respond and recover from disasters. Through countless Natural Disasters they have been at the forefront of the recovery efforts offering local communities support and assistance in their time of need.  MHIAA were honoured to partner with Australian Red Cross for the ‘Help Us Give Back This Summer’ Promotion and support their Natural Disaster Relief fund. From December 2018 to February 2019. MHIAA pledged to donate $20 for every registered purchase of an eligible unit during this period. This campaign was designed to drive awareness to the wider community of the different challenges Australians face but to also focus on the Australian communities and families in need. On June 7 2019 MHIAA proudly welcomed Australian Red Cross Representative Tristan Prosser-Shaw and Brand Ambassador Tara Dennis to their Sydney Head Office in Regents Park where they formally donated $47,260.00 to Australian Red Cross.  General Manager -Sales and Planning for MHIAA Adrian Brown notes that the company were honoured to partner with Australian Red Cross and thank all MHIAA customers who purchased units during this time. “Seeing the valuable work that Australian Red Cross does for countless Australians year-round, MHIAA could think of no better organisation to partner with during this time. We would like to take the time now to thank all those who supported our campaign from December to February. It has been an honour to support Australian Red Cross through this promotion and we look forward to supporting the work they do in the future. ”-Adrian Brown, MHIAA. As a company, MHIAA are committed to supporting their local communities and all Australians in need. With a strong philosophy of engineering products that are designed to improve the lives of those who use them, MHIAA maintains its commitment to creating a sustainable future for our company and the communities we live in.  MHIAA Partners with Superior Training Centre to Deliver Australian First Industry Training 2019-08-26T23:13:33Z mhiaa-partners-with-superior-training-centre-to-deliver-australian-first-industry-training On June 7 2019, Mitsubishi Heavy Industries Air-Conditioners Australia, Pty.Ltd. (MHIAA) were proud to partner with Superior Training Centre to deliver the first formal training on the handling of A2/A2L flammable refrigerants in Australia. The full day course took place at Innovation Park - MHIAA’s brand new showroom and training facility located at their new Sydney Head Office.  Although R32 refrigerants have been available Australia wide for several years, Superior Training Centre representative and Quality Assurance Manager Ben Peters notes, that to date there has been no formal training in this refrigerant and there was a necessity to address this critical skill gap in the industry. “At Superior Training Centre we recognised that there was a skills shortage and training shortage on the ways to properly handle R32 refrigerants. With R32 being rolled out industry wide, more and more technicians will be working with this refrigerant and it is important that anyone working with these products know the safety and legal ramifications of this refrigerant”- Ben Peters Superior Training Centre. The one-day training course, which combined both practical and theoretical elements looked at the ways to correctly recover R32 and how to recognise the different ratings and cylinder labels for each class of refrigerant. Along with this, participants also learnt the emergency procedures to use with R32 to ensure the safety of all technicians in their respective workplaces.  General Manager -Sales and Planning for MHIAA Adrian Brown recognised that it was time for manufacturers in Australia to become involved in the training of our technicians in R32. “As a manufacturer of R32 products and with the understanding that our company will continue to roll out products with this refrigerant, we recognised that it was now time for us to be at the forefront of this refrigerant and ensure that our technicians and those installing MHI products, all understand this refrigerant and employ safe work practices” -Adrian Brown, MHIAA He notes that MHIAA was proud to partner with Superior Training Centre to launch this training in Australia. “With our new showroom, Innovation Park, as a company we are continually on the lookout for ways that we can support our customers and the technicians working with our products daily. We were extremely proud and honoured to partner with Superior Training Centre on this training as it is vitally important for not only the technicians here today but also the industry as a whole” -Adrian Brown.  The training course was developed by Superior Training Centre, who liased with the Australian Refrigeration Council (ARC) and key manufacturers including Mitsubishi Heavy Industries Air-Conditioners Australia to ensure the content was correct. “The training course was developed to bridge the gap between technicians and R32 refrigerants and we look forward to working with key manufacturers and industry bodies including the Refrigeration and Air Conditioning Contractors Association(RACCA) to roll this out on a national level” -Ben Peters Superior Training Centre Supporting this, Adrian Brown notes that there was a great turnout to the event at the MHIAA Sydney Head Office and that the company looks forward to working with Superior Training Centre again as this training course goes national. ‘We had an exceptional turnout at our event in Sydney and given this was the first time it was run in Australia we can clearly see that technicians are keen to learn and employ safe practices with R32 refrigerants. It was an absolute pleasure to work with Superior Training Centre on this program launch and we look forward to working with them again to bring this course to a national level” Adrian Brown, MHIAA. MHIAA Celebrates Exciting Move to State-of-the-Art NEW Premises 2019-04-16T03:08:29Z mhiaa-celebrates-exciting-move-to-state-of-the-art-new-premises Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA) recently announced that the company’s head office has relocated to a new premises in March 2019. The move from Kingsgrove to Regents Park in New South Wales signals the beginning of the next stage of MHIAA’s continued success in the heating and cooling solutions market. During a company address Mr. Yuji Ito, Managing Director for MHIAA (Australia and New Zealand) says that their new space offers improved facilities which are more suited to the expanding company’s changing needs. The most exciting feature of the new premises is the state-of-the-art showroom and training facility fondly known as Innovation Park, MHIAA Solution Centre. MHIAA collaborated with the Sydney-based design company, the Design Team to bring this interactive and innovative space to life. Mr. Ito says that the showroom exemplifies one of MHIAA’s core values. “Innovation is in our DNA and is central to both our organisation and the development of our solutions. It allows us to push boundaries and meet the needs of our customers.” To bring this new office to life, MHIAA worked with Powerhouse Group for the design and build of the new office space and Marshall Air for all air conditioning installations. “With our new office, we also wanted to showcase our proud Japanese heritage and looked to Japanese and industrial influences. Japan represents innovation and a customer-centric approach and what better way to impress customers than by making use of some of their design principles and philosophies?” says Mr. Ito. BUILDING ON 20 YEARS OF CONSTANT SUCCESS MHIAA’s Head Office relocation coincides with the company’s 20th anniversary celebration in the local market this year. From relatively humble beginnings as a dedicated air-conditioning sales division in Australia in 1999, MHIAA has grown to be an industry leader in the provision of award-winning air-conditioning solutions for residential and commercial environments around the country. “Continued growth in every aspect of our company is integral to the MHIAA ethos. That desire for growth is driven by our employees, who tirelessly strive for innovative design, integrity in our business practices and the highest possible standard of customer service” adds Mr. Ito. This commitment to consistent excellence has certainly been noticed by consumers, with MHIAA being awarded as the 2018 Best Brand of Air Conditioners by leading consumer-activist group, CHOICE®. “We believe that the new Head Office location in Regents Park will enable us to perform at an even higher capacity and provide our customers with the same standard of quality they have come to know and love from MHIAA” concludes Mr. Ito. Continued Growth as MHIAA expands its National Team 2019-04-16T03:07:52Z continued-growth-as-mhiaa-expands-its-national-team Following on from its recent success, Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA) is growing its team to better service its customer needs. After recently moving to the new state-of-the-art premises in Regents Park (New South Wales), the company is pleased to announce that Amir Naqvi and Damian Hatch have joined the company as Supply Chain Manager and National Accounts Manager, respectively, to Australia and New Zealand. As a seasoned supply chain professional, Amir brings 15 years of expertise to the team. “Prior to MHIAA, I was involved in reviewing and optimising supply chain structures for large multinationals. I’ve also handled transport, logistics, warehousing, project and change management”. MHIAA prides itself on service delivery and customer satisfaction and ensuring that its processes are optimised is critical to the company’s success. Amir believes that logistics plays a pivotal role in building a company’s reputation and in expanding its customer base. “By ensuring that robust processes and back up plans are in place, we can deliver seamless, safe logistics”. Amir looks to bolster MHIAA’s efficiencies by taking its supply chain to the next level. “I am a strong believer in team work, and I will work closely with my new team to make sure that we achieve all our objectives”. Optimistic about the future, Amir says that he is looking to settle down at MHIAA and to utilise his experience in the best way possible. “I was fortunate to receive a short contract with MHIAA prior to my full-time employment at the company. It gave me the opportunity to immerse myself in the brand and I immediately noticed the friendly and cooperative culture”. MHIAA also welcomed Damian Hatch who assumes the role of National Accounts Manager and will oversee MHIAA’s national reseller and retail customers. With years of trade experience under his belt, Damian gained a wealth of business acumen whilst running his own business. He then moved into the corporate space where he spent almost two decades in sales and client services. “I’ve dealt with key national accounts in the past and pride myself on the strong and established relationships that I’ve built over time” says Damian. Aligning to the company’s intrepid goals for the future, Damian will be responsible for developing and implementing a sustainable sales strategy across Australia and New Zealand. “I am pleased and privileged to have joined MHIAA and I look forward to helping them bring their goals to life”. Damian comments that he looks forward to meeting with all national accounts and building on the trusted and established partnerships. “It’s an exciting time to join MHIAA and I am ready to start working with the national accounts to create an even bigger presence for MHIAA in the industry.” Adrian Brown, General Manager – Sales and Planning says that these new appointments give the company ample opportunities for expansion, refinement and improved collaboration. “We welcome Amir and Damian to our family and we look forward to the continued success of MHIAA in the market”. About Mitsubishi Heavy Industries Air-Conditioners Australia Mitsubishi Heavy Industries Air-Conditioners Australia offers a complete range of premium air-conditioners for residential and commercial spaces. Innovation is central to the organisation and underpins every aspect of MHIAA’s product range. Fostering Japan’s technological leadership and in combination with the organisation’s rich heritage in engineering, aviation and spacecraft leadership, the company continues to achieve unrivalled success in Australia and New Zealand.  MHIAA Celebrates 20 Years in Australia 2019-03-06T01:22:18Z mhiaa-celebrates-20-years-in-australia In 2019, Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA) celebrates its 20th anniversary in Australia. What initially started off as dedicated Air Conditioners sales division in 1999 under the banner of Mitsubishi Heavy Industries Australia (MHIAU), has today expanded around the country and into New Zealand. Through successful operations, the company grew and eventually developed as Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) in 2009 to bring award-winning, high quality air conditioning solutions for both commercial and residential applications.  Building on a rich global heritage of more than 130 years, MHIAA has endeavoured to develop a company with a local heart, right here on our local shores. Driven by their commitment to innovation, integrity and excellence, for MHIAA it is the people who have been responsible for the company’s success and growth. According to Mr. Yuji ITO, Managing Director for MHIAA, “Taking Australia’s comfort into our hands is no small feat. We are inspired by our customers; we listen to them and we develop solutions based on their needs.”  “Over the past 20 years we have witnessed and have been instrumental in creating change through engineering and design. From silent operation, to long reach air flow, energy conservation and durability right through to digital advancements with Wi-Fi connectivity, MHI products continue to focus on innovative solutions for the HVAC market. One of the things I really enjoy about being part of the team is the focus on innovation, research and development. It is so important, not only in today’s competitive market, but in keeping us ahead of consumer demands and new technology” adds Mr. ITO. To celebrate 20 years in the local market, MHIAA wanted to give something back to the community. The 2018/19 summer campaign proved just that, where MHIAA donated $20 to the Australian Red Cross Natural Disaster Relief Fund for every registered air conditioner unit purchased by the consumer (Dec 2018 – Feb 2019). Mr. ITO says that this cause resonates in the hearts and minds of Aussies, particularly over our harsh summer season. “While most of us enjoy a comfortable home environment throughout the year, many Australians face the reality of natural disasters each day particularly during our harsh summer. With MHIAA celebrating its 20th year in the market, we really wanted to use this time to give back to our local communities.” Further cementing its commitment to the market, MHIAA was selected by CHOICE® as the Best Brand of Air Conditioners for 2018 against tough competition. This highly regarded stamp of approval is based on the latest reviews of 140 split-system air conditioners and the 7,738 responses in the annual reliability and satisfaction survey completed by CHOICE® members. The results were based on a number of different factors including ‘Customer Satisfaction’ and ‘Brand Reliability, in which Mitsubishi Heavy Industries scored extremely well – achieving an impressive 91% for customer satisfaction and 88% for brand reliability. This allowed the company to out-perform all competitors and achieve an overall Best Brand Score of 79%.  Furthermore the brand is endorsed by brand ambassador and home aficionado, Tara Dennis. Tara joined the company in July 2017 as the brands first ambassador to Australia and New Zealand. For Mitsubishi Heavy Industries, Tara Dennis was an undeniable choice as she represents all that the brand stands for and brings a level of trust to the minds of consumers. This partnership has generated and extended the Mitsubishi Heavy Industries brand image across Australia and New Zealand. “Without our customers and our resellers, it would not be possible to have achieved any of these milestones or accolades. Thank you for your continued support and here’s to the next 20 years” Mr. ITO concludes.  About Mitsubishi Heavy Industries Air-Conditioners Australia Mitsubishi Heavy Industries Air-Conditioners Australia offers a complete range of premium air-conditioners for residential and commercial spaces. Innovation is central to the organisation and underpins every aspect of MHIAA’s product range. Fostering Japan’s technological leadership and in combination with the organisation’s rich heritage in engineering, aviation and spacecraft leadership, the company continues to achieve unrivalled success in Australia and New Zealand.    Mitsubishi Heavy Industries: Best Brand of Air Conditioners for 2018 by CHOICE® 2019-01-08T01:36:27Z mitsubishi-heavy-industries-best-brand-of-air-conditioners-for-2018-by-choice Standing tall against the ‘best of the best’, Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) has been selected by CHOICE® as the Best Brand of Air Conditioners for 2018. This highly regarded stamp of approval by Australia’s Consumer Group CHOICE® is based on test reviews of 140 split-system air conditioners and 7738 respondents in the annual reliability and satisfaction survey completed by CHOICE® annually. Furthermore, the findings are weighted on brand reliability, overall average test score, recommendation ratios and overall customer satisfaction. According to CHOICE®, air conditioners are reviewed twice a year – in May and October respectively, to ensure the most accurate results for both the winter and summer seasons. Data is then cross-checked against the Government registration database for complete accuracy. Adrian Brown, General Manager- Sales and Planning  for MHIAA says that receiving the Best Brand recognition by CHOICE® cements its commitment to quality, technology and customer service. “Against tough competition, we scored a Best Brand score of 79% and a satisfaction rating of 91% with a high reliability rating of 88%. This talks to high performance, quality, exceeding customer expectations and ultimately improving lives”. In addition to this, MHIAA has licenced three CHOICE® recommended products in the small, medium and large capacity categories in October 2018 for its Bronte® SRK71ZRA-W and Avanti PLUS™ SRK25ZSXA-W and SRK50ZSXA-W units. “At MHIAA we pride ourselves on global research and development. Our products are designed and engineered in-line with local and international standards while keeping the Australian consumer needs top-of-mind” says Adrian. “We believe in creating long-lasting relationships with our customers and in walking this exciting journey with them – from finding the perfect AC solution right through to installation and after sales services”. “We would like to thank CHOICE ® and the Australian consumers for this esteemed recognition. It is an honour and it further validates our commitment to our customers.” concludes Adrian This acknowledgement of merit will continue to help Mitsubishi Heavy Industries grow and develop in the consumer market and increase awareness of our quality and technological advancement across residential and commercial applications. For further information and to see the full range visit or call 1300 138 007