The PRWIRE Press Releases https:// 2004-06-24T19:03:00Z NSW Police Signs $1M Deal with Kronos for Labour Management Solution 2004-06-24T19:03:00Z nsw-police-signs-1m-deal-with-kronos-for-labour-management-solution NSW Police has signed a million dollar contract with Kronos Australia Pty Ltd to implement the Workforce Central labour management solution to streamline its complex rostering requirements, optimise staffing levels and help improve operational agility. With over 14,000 sworn police officers employed across 460 operational police stations as well as specialist units like the Forensic Services Group and crime agencies, NSW Police is one of the largest police forces in the English-speaking world. The delivery of effective, appropriate quality policing to reduce crime and violence while maximising the community?s sense of safety and security is a 24-hour concern. The challenge of providing the right number of police with the right skills in the right place at the right time involves an intricate rostering process. In June 2003, NSW Police commissioned the search for a new labour management solution to replace its existing aging Rostering System and conducted a global search before finally deciding on Kronos? Workforce Central. Kronos Australia?s Managing Director, Peter Harte, said Kronos beat considerable competition to win the contract after an extensive evaluation procedure. ?Workforce Central offered NSW Police the closest match for its highly detailed requirements, providing a browser-based enterprise solution capable of handling the complex rules and awards associated with Australia?s largest police force,? he said. ?Workforce Central will integrate closely with NSW Police?s SAP HR/payroll system to automate and streamline a wide range of processes as well as delivering significantly enhanced analysis and reporting capabilities to help improve management.? After an extensive requirements gathering process, work has just begun on the implementation stage of the project, with initial pilots to be conducted from September 2004 through to January 2005. These will be held in both metropolitan and regional stations to enable all aspects of the system and its configuration to be tested before the final solution goes live right across the state early in 2005. The Kronos project will focus heavily on business process re-engineering to enable NSW Police to incorporate ?best practice? into its core processes. ?Kronos Workforce Central will take the hard work out of police rostering, automatically incorporating cyclic shift patterns, demand forecasts, rules validations and skills matching to optimise labour management within NSW Police,? said Mr Harte. NSW Police is divided into five geographical regions, which break down into 80 Local Area Commands and various other specialist units. Rostering occurs at this level on stand-alone PCs. With Workforce Central, the solution will be fully available via the corporate intranet, enabling staff to access or amend the daily roster in real time from any PC. This enterprise capability will enable NSW Police to operate with greater flexibility and responsiveness while ensuring optimal use of its staffing resources - both sworn officers and skilled civilians. The service is also partnering with the CSIRO in the research and development of an additional module which will use data from other police systems, like COPS and the CIDS radio call-out system, to enable intelligence-driven, demand-based rostering of future staffing requirements. By enhancing its predictive capability, NSW Police will be better able to deliver on its goal of always having the right number of police with the right skills in the right place at the right time. ENDS About Kronos Kronos Australia is the most trusted name in workforce management. Kronos helps organisations to staff, develop, deploy, track, and reward their workforce, resulting in reduced costs, increased productivity, better decision-making, improved employee satisfaction, and alignment with organisational objectives. More than 20 million people use a Kronos solution every day. Kronos customers in Australia include TNT, PMP, Coles Myer Limited, Franklins, Simplot Australia, Heinz, ION Ltd, Caterpillar, United Goninan, Coca-Cola Amatil, George Weston Foods, Nestle, Arnott?s, Woolworth?s, Visy and Toll Logistics. Learn more about Kronos? high-impact enterprise solutions at www.kronos.com.au Ailing nurse roster systems add $$$ to cost of nursing 2004-03-08T14:49:00Z ailing-nurse-roster-systems-add-to-cost-of-nursing Outmoded practices in labour management and nurse rostering are having a significant impact on the cost and quality of healthcare, according to a study of Australian private and not-for-profit healthcare providers, designed to better understand the issues that hospitals face in balancing patient care, labour expenses and profitability.. As hospitals and aged care facilities struggle to contain escalating labour costs while managing the complex demands of providing the right number and mix of skills and experience to meet anticipated patient demand, their task is further complicated by the increasing need to supplement the inadequate pool of permanent full-time nursing staff, often at short notice, with more expensive agency staff. However, despite the complexities involved in healthcare rostering with its diverse array of specialisations and awards, the research found that over three quarters (77 per cent) of the organisations surveyed still use manual rostering systems that are time-consuming, unreliable and prone to error. Of those manual systems, 75 percent were Excel or Lotus spreadsheets, while the rest were completely paper based. These very systems are adding to the strain under which nursing staff are required to operate, according to the survey of 131 of the largest private and not-for-profit healthcare facilities in New South Wales, Victoria and Queensland. Conducted by ACA Research on behalf of Kronos Australia Pty Ltd, the study found that senior nursing staff, such as Directors of Nursing and Nursing Unit Managers, were the main people managing the manual rostering systems, while automated systems were typically managed by Rostering Managers, freeing up DONs and NUMS for other duties. The study also found: 48 per cent spend four or more hours a week preparing the nursing roster; 44 per cent spend a further four hours or more amending it to accommodate changes in availability; 60 per cent felt rostering took up too much of their time; 61 per cent said they struggled to cope with constant changes to the roster caused by nurses calling in sick. Respondents also highlighted problems such as the lack of available staff, unnecessary use of expensive agency nurses and that fact that nurses are often double-booked or get paid incorrectly, further contributing to low morale. Another common complaint (55 per cent) was that the use of manual systems typically spreadsheet-based tools demanded significant involvement from senior nursing staff, diverting them from other, more productive and highly skilled duties. The financial impact of relying on agency nurses was revealed as a bigger issue for organisations using manual systems since they displayed less flexibility than those with automated solutions. The Report of the 2002 Senate Committee Inquiry into Nursing included extensive evidence on this issue, revealing that hospitals were paying up to $265 per hour for agency staff. It also highlighted the stress involved for employed nurses, who had to orientate those people, get them up to speed and supervise them. This happens quite a bit and is a significant stressor, the report said. Peter Harte, managing director, Kronos Australia Pty Ltd, said those healthcare facilities which employed automated rostering and labour analytics systems were reaping the benefits of substantial time savings, improved accuracy, higher staff morale and reduced wastage. In today's highly competitive marketplace, healthcare providers face the difficult challenge of balancing high levels of patient care with the need to reduce labour costs by optimising the use of in-house staff, he said. Automated rostering and labour management systems not only help to minimise costs by reducing overtime and the use of agency workers, but they improve employee retention by increasing staff satisfaction and provide real-time access to labour and budgetary information. A leader provider of employee-centric applications to more than 4,000 healthcare organisations around the world, Kronos helps healthcare facilities to address their staffing challenges through its automated, enterprise-wide staff scheduling solution. About Kronos Kronos' best-in-class Employee Relationship Management solution enables organisations to reduce costs and increase productivity, improve employee satisfaction, align employee performance with organisational objectives, and put real-time information in the hands of decision makers. More than 40,000 organisations worldwide trust Kronos to solve their employee-centric business challenges. With over 4,000 healthcare customers worldwide, Kronos customers in Australia include Sisters Of Charity and Holy Spirit Health Service, United Church Homes, Villa Maria, Hammond Care Group, Baxter Healthcare, Julian Farr Services, Southern Cross Healthcare, Coles Myer Limited, Franklins, United Goninan, Coca-Cola Amatil, George Weston Foods, Brisbane Convention Centre, Nestle, Woolworths, Visy and Toll Logistics. Error! Bookmark not defined. Kronos releases employee rostering solution for healthcare industry 2004-03-03T19:20:00Z kronos-releases-employee-rostering-solution-for-healthcare-industry In today's highly competitive marketplace, healthcare providers are experiencing increased strain to deliver high quality patient care while managing escalating labour costs and fluctuating volume. To meet these demands, Kronos has developed an automated, enterprise-wide rostering solution, Workforce Central 5, to help healthcare organisations balance high patient care and reduce labour costs by optimising the use of in-house staff. Kronos is a longtime provider of employee-centric applications to more than 4,000 healthcare organisations around the world, and it developed the rostering functionality within Workforce Central 5 in conjunction with a panel of expert users from the healthcare industry. By implementing Workforce Central 5, a centralised, Web-based scheduling solution, healthcare organisations will be able to: control labour costs by reducing overtime and the use of agency workers; improve employee retention by increasing employee satisfaction; minimise accreditation liability by ensuring scheduling of qualified staff; and avoid labour cost overruns with easy access to staffing and budget information. To better understand the issues that hospitals face in balancing patient care, labour expenses and profitability, Kronos Australia recently commissioned ACA Research to conduct a survey of 131 of the largest private and not-for-profit healthcare facilities in New South Wales, Victoria and Queensland. (Detailed results of survey available.) Despite the challenges of the nurses shortage and the fact that labour is a hospital's largest controllable cost, over three-quarters of those surveyed revealed they still rely primarily on manual systems, Excel spreadsheets or home-grown applications for staff rostering and management."In most hospitals and healthcare facilities, executive nursing staff spend hours each week drafting a roster, only to spend as much time again accommodating staff changes or filling absences caused by sickness or other leave entitlements," said Peter Harte, Managing Director, Kronos Australia Pty Ltd. "Effective rostering can make the difference between profitability and losses. Our strategy is to deliver solutions that allow customers to maximise their existing investment in technology, services, and training. Customers will benefit by reducing their cost of ownership and risk as well as focusing on automating processes and optimising the workforce." The healthcare industry heavily depends upon hourly workers, a dynamic that adds a layer of complexity to the staffing process and detracts from a manager's core responsibilities. Although many industries struggle with staffing as a core business problem, healthcare faces unique challenges. Maintaining a superior level of patient care while controlling labour costs is one of the challenges. Labour costs can account for the largest share of spending growth for hospital services with up to 75 percent of hospital costs going to wages and benefits of caregivers. An advanced rostering solution in the healthcare industry will increase productivity by delivering superior patient care at minimum costs. Apart from reducing payroll error, cutting costs and providing other business efficiencies, automated rostering also takes away the administrative pain of rostering from nursing staff. This means they can get back to caring for patients, rather than spending hours every week creating and amending rosters. Sisters of Charity and Holy Spirit Health Service in Brisbane has reduced payroll errors and labour costs while improving productivity and employee satisfaction by installing the Kronos Workforce Central integrated rostering solution. The solution has not only reduced the load on the payroll department, but also payroll errors have fallen from around 20 per cent to less than three per cent. Because of Australia's nursing shortage, the Sisters of Charity and Holy Spirit Health Service - like other healthcare organisations - relies on agency labour to help it through staffing shortfalls. This labour is much more expensive and at certain times, could be as much as 30 percent of its staff, therefore it needs to be planned for and tracked carefully. Workforce Central's real-time insight into staffing and overtime levels and other key indicators has improved the Sisters of Charity and Holy Spirit Health Service's use of agency labour. "We've been able to gain a complete understanding of our agency usage and are now in a position to make substantial savings based on accurate data," said Jo Butler, Project Manager, Sisters of Charity and Holy Spirit Health Service. With a development team of more than 70 talented employees dedicated to creating rostering products, Kronos has invested more than US$30 million in its rostering initiative. "We listened to customers discuss pain points, conducted product and industry research, and collaborated with experts to create a solution that works," continued Mr Harte. "We understand the nuances of rostering, and with more resources committed to rostering than any other vendor internationally, Kronos is poised to meet the complex needs of healthcare organisations." About Kronos Kronos' best-in-class Employee Relationship Management solution enables organisations to reduce costs and increase productivity, improve employee satisfaction, align employee performance with organisational objectives, and put real-time information in the hands of decision makers. More than 40,000 organisations worldwide trust Kronos to solve their employee-centric business challenges. Kronos customers in Australia include Sisters Of Charity and Holy Spirit Health Service, United Church Homes, Villa Maria, Hammond Care Group, Baxter Healthcare, Julian Farr Services, Southern Cross Healthcare, Coles Myer Limited, Franklins, United Goninan, Coca-Cola Amatil, George Weston Foods, Brisbane Convention Centre, Nestle, Woolworth's, Visy and Toll Logistics. www.kronos.com.au Heightened Need for Improved Productivity in Retail Industry Drives Kronos Employee Rostering Initiative 2004-01-22T23:27:00Z heightened-need-for-improved-productivity-in-retail-industry-drives-kronos-employee-rostering-initiative Kronos Incorporated today announced plans to deliver enhanced employee rostering solutions to replace inefficient manual or outdated rostering procedures found in the retail industry. The retail industry is challenged to optimise the deployment of labour resources as it strikes the delicate balance between controlling labour costs while delivering the highest quality products and services and achieving employee satisfaction. Kronos recognises these challenges and is enhancing its employee rostering solutions to meet the retail industry's unique needs. A recent survey conducted by Kronos found 70 percent of respondents currently rely on inefficient manual processes, Excel spreadsheets, or homegrown applications to develop employee rosters. Respondents also cited reduced overtime expenditures, the ability to deliver maximum service, and improved employee satisfaction as the three most prevalent benefits associated with efficient rostering. Labour is one of the largest controllable costs for any retail organisation, and effective rostering can make the difference between profitability and losses. Our strategy is to deliver solutions that allow customers to maximise their existing investment in technology, services, and training. Customers will benefit by reducing their cost of ownership and risk as well as focusing on automating processes and optimising the workforce, said Peter Harte, Managing Director, Kronos Australia Pty Ltd. The retail industry heavily depends upon hourly workers, a dynamic that adds a layer of complexity to the staffing process and detracts from a manager's core responsibilities. Although many industries struggle with staffing as a core business problem, retail faces unique challenges. The retail industry has never been more competitive. Constant pressure on profit margins is challenging retailers to find ways to reduce store labour costs while also improving levels of customer service and satisfaction. As store managers turn their focus toward the customer and away from manual administrative tasks, ensuring fair and consistent rostering of employees based on their preferences, seniority, skills and work rules has become a top priority. And increasingly retailers are turning to advanced rostering solutions for automation and optimisation of store labour. Franklins, the third largest retail chain in New South Wales, is using Kronos Workforce Central to control its labour costs. Roni Perlov, Financial Director at Franklins, said Workforce Central has helped us become more productive and more competitive, and that has made us more profitable which is exactly what we were looking for. With a development team of more than 70 talented employees dedicated to creating rostering products, Kronos has invested more than US$30 million in its rostering initiative. We listened to customers discuss pain points, conducted product and industry research, and collaborated with experts to create a solution that works," continued Mr Harte. "We understand the nuances of rostering, and with more resources committed to rostering than any other vendor internationally, Kronos is poised to meet the complex needs of retail organisations." About Kronos Kronos' best-in-class Employee Relationship Management solution enables organisations to reduce costs and increase productivity, improve employee satisfaction, align employee performance with organisational objectives, and put real-time information in the hands of decision makers. More than 40,000 organisations worldwide trust Kronos to solve their employee-centric business challenges. Kronos customers in Australia include TNT, Coles Myer Limited, Franklins, Simplot Australia, United Goninan, Cadbury Schweppes, Coca-Cola Amatil, George Weston Foods, Nestle, Woolworths, Aldi, Big W, Body Shop, Susan, Metcash, Australian Air Express, Visy and Toll Logistics. www.kronos.com.au