The PRWIRE Press Releases https:// 2004-09-22T15:23:00Z Micromuse and InfoVista team up to deliver Industry's most complete, integrated solutions for fault, performance and business service management 2004-09-22T15:23:00Z micromuse-and-infovista-team-up-to-deliver-industry-s-most-complete-integrated-solutions-for-fault-performance-and-business-service-management Micromuse Inc. (Nasdaq: MUSE) and InfoVista (Nasdaq:IVTA; Nouveau March: FR0004031649), today announced a strategic alliance that enables enterprise and carrier customers of both companies to deploy the industrys best software solutions for fault, performance and business service management with minimal integration effort. Micromuse and InfoVista customers around the globe will enjoy the synergistic benefits of pre-integrated solutions that offer realtime fault monitoring and performance analytics, historical trending, business impact analysis and executive dashboard views. "Asone of the world's leading telecommunications and information technology service providers,we are pleased to seethese two leaders come together to enhance the synergy between Micromuseand InfoVista solutions," saidHardy Rehmann, Managing Directorwith Deutsche Telekom Network Projects and Services."This relationship completes the OSS platform, providinga bi-directional integration ofeach companys solutions, andcombines the best of both worlds with fault and performance management. We see this relationship as playing to thestrengths ofInfoVista and Micromuse andit will enableusto increase efficiency and effectiveness by streamlining service activation andoffering next generation servicesvirtually risk-free." Effective immediately, Micromuse offers InfoVistas entire line of service aware performance management solutions as the Netcool/Vista product family. The Netcool/VistaInsight Solutions, currently available as part of the Netcool/Vista product line, extend the Netcool suites capabilities through performance management and reporting for systems and applications, IP Telephony, IP-VPN and core networks. The Netcool/Vista product family offers realtime analytics and historical trending of Key Performance Indicators (KPIs) for customer-centric service level management across the business technology infrastructure. Also effective immediately, InfoVista now offers Micromuses entire line of agent software for systems and applications management. Micromuses Netcool/System Service Monitors and Netcool/Application Service Monitors enhance InfoVistas current product offering by generating realtime health intelligence on critical business applications and providing rich, detailed data on system and application performance. The agents proactively monitor performance thresholds enabling proactive problem resolution and alerting IT operations staff before outages affect users, customers and revenue. Were delighted to see these two industry leaders join forces, said Alain Gerset, Vice President for Technology Services, Telecom, Media & Entertainment, Capgemini, one of the worlds foremost providers of consulting, technology and outsourcing services. For the service provider market, the combined strengths of Micromuse and InfoVista will enable customers to maximise revenue opportunities, control costs and optimise capital as networks converge. In the enterprise, customers will see that the best fault and performance management solutions in the industry are now integrated to manage their complex IT infrastructures better than ever before. As Micromuse and InfoVista focus on the emerging business service management space, the cross-selling nature of this alliance empowers these two companies with a winning combination of cutting-edge technology and global market reach. InfoVistas software solutions, which offer the industrys best customer facing reporting, historical trending and flexible portal-based presentation of Key Performance Indicators, provide a natural complement to the Netcool suites leading fault and realtime business and service assurance software solutions, said Ammar Hindi, Vice President Asia Pacific, Micromuse. We are exceedingly pleased that this strategic alliance with InfoVista enables us to deliver to our customers an unparalleled, tightly integrated software suite that addresses such a broad range of infrastructure management challenges. "We are very pleased to engage with Micromuse in this strategic alliance and we are excited about the potential of this relationship since there isastrongaffinity between the two companies andcomplementarities abound," said Gad Tobaly, InfoVista ChiefExecutiveOfficer."Wehave a sharedvisionsupported by a similar go-to-market strategy, and now InfoVista and Micromusewilljointly leverage their leadership in the service provider market and further enhance and extend theircoverage and penetrationinto the enterprise and outsourcersegments, providinga comprehensive suite ofend-to-end service management solutionsthat will benefit customers worldwide." About InfoVista InfoVista enables service providers and enterprises to manage and optimise their IT offerings through service-aware performance management solutions. InfoVista solutions are built on a proven software architecture that collects and analyses performance information from thousands of IT assets in real time. InfoVista transforms these technology metrics into business relevant, insightful and actionable information. InfoVista calls this transformation, and the resulting actionable information-- Business Technology Intelligence (BTI). Eighty percent of the world's largest service providers as ranked by Fortune, as well as leading Global 2000 enterprises, have selected InfoVista to maximise the value of their business technology assets. Representative customers include Allstream, Banques Populaires, Banque de France, Broadwing Communications, Defense Information Systems Agency (DISA), Deloitte & Touche, Deutsche Telecom, France Telecom, Savvis Corporation, Singtel, US Cellular and Verio Inc. InfoVista stock is traded on the NASDAQ (IVTA) and the Nouveau March (FR0004031649). For more information about the company, please visit www.infovista.com About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime.Globally, Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuses customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquarteredin San Francisco. For more information go to www.micromuse.com. Micromuse Asia-Pacific expands customer relations with region-based Netcool technical support facility 2004-09-08T20:14:00Z micromuse-asia-pacific-expands-customer-relations-with-region-based-netcool-technical-support-facility Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, today announced the opening of its first Asia-Pacific based customer relations and technical support facility. The helpdesk is based in Perth and supported by four multilingual staff. It will provide enhanced customer care and technical resources to Netcool users throughout the Asia-Pacific region by offering customer support in English, Mandarin and Japanese. The helpdesk is an extension of Micromuse's development activities in the Perth office. "The Asia-Pacific region represents a phenomenal growth opportunity for Micromuse, as we identify more and more service providers and financial institutions that require our scalable, rapidly deployable Netcool solutions to provide premier uptime and service assurance," said Ammar Hindi, Micromuse's Vice President for the Asia-Pacific region. "We recently added wireless providers including CSL and SmarTone in Hong Kong, service providers such as NTT Communications in Japan, enterprises including the Hong Kong Jockey Club and financial institutions including the Bank of China to our regional customer base. The new Asia-Pacific technical support facility will enable us to provide premier customer care across the region." Micromuse started business in the Asia-Pacific region in 1998 and since then the company has established a leading position in the market with the help of several strategic partners, including Cisco, Alcatel, Ericsson, CTC, Unisys and IBM Japan. Micromuse's Asia-Pacific headquarters are located in Sydney, with local offices in Beijing, Shanghai, Hong Kong, Taipei, Singapore and Tokyo. Micromuse's Netcool solutions have been implemented by more than 100 customers in the region, including China Mobile, China Telecom, China Rail, Telstra and DiGi Malaysia. About Netcool Micromuse's Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected. Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements we make are based on current expectations, and are subject to a number of risks and uncertainties. Actual results could differ materially. Factors that could cause actual future results to differ materially from the forward-looking statements include: fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); risks associated with the expansion of the Company's distribution channels; risk of new product introductions and customer acceptance of new products; rapid technological change which characterises the Company's markets; risks associated with competition; risks associated with international sales; and the ability of the Company to compete successfully in the future; as well as risks relating to pending litigation, the completed restatement of certain of our financial statements, and other matters appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and Form 10-K filed with the SEC and available on the Company's website. The Company disclaims any obligation or intention to update or revise any forward-looking statements. The State of Texas department of information resources invests in Cisco info center for realtime business and service assurance 2004-08-24T19:10:00Z the-state-of-texas-department-of-information-resources-invests-in-cisco-info-center-for-realtime-business-and-service-assurance Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, and generationE Technologies, a premier provider of integrated network and systems management solutions, announced that the State of Texas Department of Information Resources (DIR) has deployed Cisco Info Center to provide integrated, proactive and centralised management of its enterprise network. Based on an OEM arrangement and the Netcool technology from Micromuse, Cisco Info Center solutions provide organisations with a single interface with which to access and manage data and critical business applications in realtime. Cisco Info Center software is an ultra-scalable solution that collects and processes thousands of events from numerous different sources, including all major network systems and security devices, making it an ideal management choice for large organisations such as the State of Texas Department of Information Resources. "To effectively serve our customer needs and ensure that we maximise our uptime, we selected the Cisco Info Center enterprise-class solution to help us consolidate management of the various network elements and systems we have in place, and provide service-based views of the entire network," said Brian Kelly, Assistant Director of Telecommunications for the State of Texas Department of Information Resources. The DIR selected the Cisco Info Center solution for its breadth of coverage, ease of use, high scalability, performance and ability to integrate quickly and easily with its already existing Cisco-centric network environment. The Cisco Info Center solution is providing a technology management 'umbrella' that will ultimately enable the DIR to phase out other fragmented management tools from their IT environment. The DIR sets IT standards and guidelines for the State of Texas and encourages the efficient use and management of information resources. Among a variety of other responsibilities they also assist State agencies and other governmental entities in achieving their objectives by providing the most cost-effective use of information resources and availability of network services. The DIR's network provides interagency IP communications and supports all State agencies with Internet access statewide. The DIR also provides similar services to numerous cities, counties, education and university systems within the State of Texas, supporting tens of thousands of users. generationE implemented the Cisco Info Center solution to provide realtime fault monitoring of its entire network infrastructure, as well as to help assure the availability and reliability of network-based customer services. In addition, the DIR plans to implement other Netcool-based solutions including System Service Monitors, a suite of software monitors, to proactively test the availability and response times of host systems and their applications, and the Webtop application to deliver collected and normalised data in a meaningful and intuitive format. "We are pleased that State of Texas DIR has selected generationE Technologies to help them meet the challenges of providing high-availability services in a cost-effective manner," commented Casey Kindiger, CEO of generationE Technologies. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com About the State of Texas Department of Information Resources Effective planning and management are key to judicious use of taxpayer funds by state government for information technology initiatives. The DIR is responsible for ensuring that state agencies and universities are informed of technology trends, including methods for securing information assets, that service needs are accurately identified, that state agencies work together to create interoperable systems, that the state's electronic government portal (TexasOnline) performs flawlessly, that statewide telecommunication operations are reliable and efficient, and that the Legislature stays informed on technology issues. About generationE Technologies generationE Technologies is a product and service provider for both growing and mature IT organisations. Their practice disciplines span IT Service Management and Network & Systems Management, offering robust and scaleable solutions including Network Management, Security Management, Change Management, Help Desk Implementation and Service Level Management. Partnered with software leaders in the IT Operations space, generationE provides integration services for "best-of-class" technology solutions that include implementation, training and support services for these products. Micromuse launches version 3.0 of the Netcool/impact application 2004-06-28T16:21:00Z micromuse-launches-version-3-0-of-the-netcool-impact-application Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, announced the general availability of Netcool/Impact version 3.0, its patented market-leading solution for advanced diagnosis, business impact analysis and automated problem resolution. Netcool/Impact version 3.0 enhances the Netcool/Impact Product Family with 'automated intelligence' features that further streamline the management of IT-based business services. "EarthLink is a customer-oriented organisation and Netcool/Impact version 3.0 will enrich the network data we maintain with additional detail about customers' connectivity, workflow procedures and our service-level agreements with vendors," said Doug McClure, Senior Manager, Fault and Performance Management at EarthLink (Nasdaq: ELNK), one of the leading Internet service providers in the USA. "Netcool/Impact version 3.0 will enhance our network management with intelligent, automated problem responses and procedures that facilitate communication among our "As IT environments mature and become fully integrated, organisations need to learn how to extend service management beyond traditional network, systems and applications to the monitoring of business activity," said Sanjay Mewada, Vice President of the Yankee Group's Telecom Software Strategies Planning Service. "There is a real need for a solution that will provide organisations with end-to-end visibility into IT operations and critical business processes. It will help organisations take that first step towards managing core business processes through monitoring of preset metrics that represent the health of the business". "We have listened carefully to our 400-plus existing Netcool/Impact customers and responded by extending the core system with unprecedented intelligence and flexibility," said Craig Farrell, Micromuse's Chief Technology Officer. "Netcool/Impact version 3.0 incorporates many enhancements that simplify the overall management of the business service environment, not only by automating several crucial stages of the event lifecycle, but by providing operations teams with even more useful IT infrastructure information at their fingertips, helping them to make better-informed business decisions." Netcool/Impact version 3.0 offers the following enhancements: - Greater scalability via clustering of Netcool/Impact servers. The clustering capability provides server load balancing, which enables a set of policies to be created on one server and then allows extra servers to be added to provide additional processing power for those policies. This enables customers to take advantage of the cost-effective processing power offered by Linux servers. - An enhanced look-and-feel that benefits both advanced and beginning users. The new Web-based interface provides experienced users with advanced methods for quickly and reliably inputting policies. In addition, it provides increased ease of use for common policies, via wizards, that helps unfamiliar users rapidly build useful policies out-of-the-box. - The event listener service provides more robust communications with devices in the infrastructure; and more flexible action triggering allows Netcool/Impact to act when an event occurs in a data source. - A unique set of off-the-shelf operational reports that allow users to track efficiencies such as ROI and operator efficiency, by inputting a few simple variables. - Enhanced configuration management, under which policies and data sources are stored in a source code control system that acts as an integrated development environment for advanced users. About Netcool/Impact Part of the Netcool Suite for end-to-end Business & Service Assurance, Netcool/Impact provides the realtime business impact analysis for specific events across business and IT operations. It allows Netcool customers to see how collected events originating from virtually any source will impact business processes, services and business-critical applications. Netcool/Impact retrieves business process, customer and service information directly from a variety of popular databases and file types. As events occur, Netcool/Impact automatically enriches with contextual information relevant to the handling of that specific event. This "enriched" event gives you the knowledge needed to define advanced resolution policies and take automatic corrective action on events in realtime. In addition Netcool/Impact can escalate events to email, pagers and other systems - ensuring fast and efficient notification. Netcool/Impact's analysis of events helps you prioritise work and focus on business-critical events. About Netcool Micromuse's Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected. Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Website. Micromuse and trusecure deliver leading IT vulnerability intelligence with Netcool for security management solution 2004-06-24T15:59:00Z micromuse-and-trusecure-deliver-leading-it-vulnerability-intelligence-with-netcool-for-security-management-solution Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, announced enhancements to its Netcool for Security Management solution, which now provides integration with TruSecure's vulnerability feed information for greater visibility of IT security breaches and overall risk to the business. Combining security event data and vulnerability data allows organisations to take greater control over identifying and managing security threats, and improves their ability to address and avoid potential violations in realtime. "The combination of security information management tools and vulnerability intelligence is highly complementary and provides organisations with a multi-pronged approach to becoming more effective with regard to managing threats," said Charles Kolodgy, Research Director for Security Products at IDC. "In addition, vulnerability intelligence solutions enable organisations to proactively manage potential problems, for example by preemptively applying software patches on host machines before a virus becomes widespread." The Netcool for Security Management solution collects, consolidates and de-duplicates information about security events and correlates this data with known vulnerabilities from TruSecure's vulnerability information database in realtime. Integration with TruSecure's comprehensive database of known vulnerabilities and malicious code enables operations staff to proactively monitor emerging threats, identify the severity of incoming security alerts, and access workflow policies and critical information to resolve problems quickly. In the case of an active threat, TruSecure's continuous feed of vulnerability information delivers threat ratings based on urgency, credibility and severity, so that the organisation understands how to prioritise the threat relative to other threats. Additionally, the integrated solution provides a common interface from which to monitor and manage all events, coupled with detailed vulnerability information including symptoms exhibited and IP ports affected, and information to repair vulnerabilities including short-term fixes and permanent patches. "In the world of monitoring and managing security devices, the missing link has been up-to-date vulnerability information to prioritise which threats to address first," said Andy Hunn, Director of Channels and Business Development, TruSecure Corporation. "Our integration of TruSecure's security intelligence into Netcool for Security Management brings together realtime security event information with continuously updated intelligence. Administrators can now easily prioritise their tasks and substantially reduce their exposure to potential threats." "We are excited to be announcing the integration between Netcool for Security Management and TruSecure's vulnerability feed; the solution is a natural complement to our customers' existing security framework," said Craig Farrell, Micromuse CTO. "The combined technology is helping organisations to improve network integrity and to enhance the protection of their critical business systems." Availability Availability, pricing information, analyst and customer references, and screen shots are available upon request. Additionally, for a limited time Micromuse is offering a special promotional price for the Netcool for Security Management solution. For orders placed between 1st April, 2004 and 30th September, 2004, customers can receive a discount on the new Netcool for Security Management Vulnerability Option Pack, which includes a year-long subscription for TruSecure's XML-based threat and vulnerability intelligence feed and a special purpose Netcool/Impact DSA to retrieve the data from TruSecure. Register for this promotion at: www.micromuse.com/security/promo/ About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com About TruSecure Corporation TruSecure is the leading provider of intelligent risk management and compliance products and services. TruSecure dramatically improves security and reduces risk by helping organisations make better security decisions and maximising the effectiveness of existing security people, processes and products. Leveraging TruSecure's vast security knowledge and intelligence gathering resources - including ICSA Labs, the global leader in information security product certification - as well as innovative technology and time-tested processes, our customers can predict which vulnerabilities present real risk, prioritise remediation efforts, quickly adapt to changes in the security threatscape, measure progress in improving their security posture, and document compliance with applicable security policies, standards and regulations. Headquartered in Herndon, VA, TruSecure Corporation has offices in North and Central America, Europe and the Asia-Pacific region. Our customer-proven solutions are used by more than 700 organisations worldwide. Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements we make are based on current expectations, and are subject to a number of risks and uncertainties. Actual results could differ materially. Micromuse netcool/dashboards product family targets business executives with new ways to visualise service 2004-06-16T19:04:00Z micromuse-netcool-dashboards-product-family-targets-business-executives-with-new-ways-to-visualise-service Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, announced enhancements to its Netcool/Dashboards product family with the release of Netcool/Realtime Active Dashboards version 2.0 (Netcool/RAD). The Netcool/Dashboards family provides executive management, IT operations and lines of business, with realtime intelligence and end-to-end visibility into the health of business and IT services, processes and key performance indicators. The Netcool/Realtime Active Dashboards v2.0 application allows business executives to transform data into valuable business intelligence by visualising service-affecting issues in realtime. Using the enhanced Netcool/RAD views, executives are able to quickly process information as it affects mainlines of business and drive action toward resolution. "The release of Netcool/RAD enables organisations to provide 'corner office' views for executives, allowing them to see the status of their business applications, services, customers and lines of business, in a single place and in realtime. The views also provide performance indicators such as new customers, pending orders, business process status, and open helpdesk and call centre tickets, all in a single management interface," said Craig Farrell, Micromuse's CTO. "The ability to visualise business services and make business critical decisions in realtime is a fundamental necessity that drives more targeted action by the operation center staff, decreased amount of time that a service or application stays down, quicker return to profit and greater customer satisfaction." The Netcool/Dashboards family provides an exclusive set of business benefits associated with managing today's IT and operational support system (OSS) infrastructures. Specific enhancements delivered through the release of Netcool/RAD v.2.0 include: - Sophisticated user interface with enhanced modeling capabilities enables greater flexibility and granularity in propagating service, application or process status; - Advanced Service Level Agreement (SLA) tracking module allows users to calculate the amount of downtime and associate this data with "revenue lost" penalties in realtime; - Custom canvases and drag and drop capabilities allows users to design queries for external data sources including Oracle, Sybase, MySQL, MSSQL, and Postgres, to drive enhanced visualisation of virtually any critical business data that may be helpful in realtime decision making; - Map-like views that present logical and geographical relationships between the infrastructure; - Service-based root cause indicators allow users to immediately determine the infrastructure components causing a business service outage. These indicators show the infrastructure components that, if restored immediately, will put an end to the outage and restore the service to its operational state. AVAILABILITY Availability, pricing information, analyst and customer references, and screen shots are available upon request. The Netcool/Dashboards family includes the following products: Netcool/Desktop, Netcool/Portal, Netcool/Reporter, Netcool/RAD User Interface, Netcool/TopoViz, and Netcool/Webtop. ABOUT MICROMUSE Micromuse Inc. (Nasdaq: MUSE) is the leading provider of realtime business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, MCI, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements we make are based on current expectations, and are subject to a number of risks and uncertainties. Actual results could differ materially. Factors that could cause actual future results to differ materially from the forward-looking statements include: fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); risks associated with the expansion of the Company's distribution channels; risk of new product introductions and customer acceptance of new products; rapid technological change which characterizes the Company's markets; risks associated with competition; risks associated with international sales; and the ability of the Company to compete successfully in the future; as well as risks relating to pending litigation, the completed restatement of certain of our financial statements, and other matters appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and Form 10-K filed with the SEC and available on the Company's website. The Company disclaims any obligation or intention to update or revise any forward-looking statements. Micromuse awarded U.S. patent for software technology behind Netcool/Impact application 2004-04-02T15:58:00Z micromuse-awarded-u-s-patent-for-software-technology-behind-netcool-impact-application Micromuse Inc. (Nasdaq: MUSEE), the leading provider of realtime business and service assurance software, announced that it has been issued patent number 6,694,362 by the United States Patent and Trademark Office. Entitled "Method and System for Network Event Impact Analysis and Correlation with Network Administrators, Management Policies and Procedures," the patent describes impact analysis technology used in Micromuse's award-winning Netcool/Impact application. The Micromuse inventors named on the patent include software engineers Peter Secor and Shoel Perelman, who began work on the Netcool/Impact application in 1997. Micromuse was previously issued two patents for its network discovery technology. The Company currently has additional patents pending, pertaining to technology inventions underlying several Netcool applications including Netcool/OMNIbus, Netcool/Application Monitors, Netcool/Service Monitors, Netcool/Precision and Netcool/Visionary. "We are very pleased that the U.S. Patent Office has issued this patent, as intellectual property is one of Micromuse's greatest assets," said Craig Farrell, Micromuse's Chief Technology Officer. "The patent illustrates Netcool/Impact's unique ability to define the relationships between network events and data stored in external data sources. This ability has benefited hundreds of our customers. We are proud of the outstanding work that our software development team is continuing to produce, not only for the Netcool/Impact application, but across the entire Netcool product family." The patent, which relates to the monitoring and management of corporate, government and telecommunication networks, describes an impact analysis system for correlating collected event data with administrators, management policies and procedures. The processes described in the patent and used in the Netcool/Impact application allow network administrators to determine quickly and correctly which users and business processes are impacted by incoming events. This helps minimise the impact to critical business processes. About Netcool/impact The Netcool/Impact application, which began shipping in 1998, has been adopted by hundreds of Micromuse customers. Tightly integrated with Netcool/OMNIbus, Netcool/Impact shows the realtime business impact analysis of specific events and event patterns within the infrastructure. It allows users to see how Netcool/OMNIbus-collected events will impact IT-based business processes, services and business-critical applications. For example, the Netcool/Impact application retrieves business process, customer and service information from a variety of databases and files. When events occur, Netcool/Impact automatically enriches Netcool/OMNIbus events by linking the right information with each event. This "enriched" event gives customers the knowledge needed to define resolutions and instructs Netcool/Impact to take automatic corrective action on faults. In addition, Netcool/Impact can escalate events to email, pagers and other systems, ensuring fast and efficient access to information. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. Micromuse launches version 3.4 of Netcool/Precision application 2004-04-01T16:44:00Z micromuse-launches-version-3-4-of-netcool-precision-application Micromuse Inc. (Nasdaq: MUSEE), the leading provider of realtime business and service assurance software, announced the general availability of Netcool/Precision version 3.4. Netcool/Precision is Micromuse's industry-leading solution for auto-discovery, network topology and root-cause analysis. The enhancements delivered in version 3.4, which draw upon feedback from Netcool/Precision's rapidly growing customer base, will enhance customers' overall experience in terms of installation, deployment, rapid discovery and accurate topology generation. Tightly integrated with Micromuse's flagship Netcool/OMNIbus application, Netcool/Precision delivers automated, flexible discovery and dynamic topology, enabling realtime visibility of infrastructure status, connectivity and interdependencies. "We use Netcool/Precision to monitor a very dynamic network," said David Sims, systems analyst with the Department of Information Resources at the State of Texas' Telecommunications Division. "As we add, remove and move customers throughout our network topology, Netcool/Precision keeps pace and provides superior monitoring across all of our connections. We have had many trouble cases in which technicians have contacted our customers before they were even aware that they had a problem. And we've also identified problems with our service provider before they were aware of them." "Netcool/Precision has experienced rapid traction in recent months due to a wealth of technological advances we have made vis-a-vis our competitors in this software category," said Craig Farrell, Micromuse's Chief Technology Officer. "Version 3.4 leapfrogs the competition with even deeper and more accurate discovery, greater scalability and broader device coverage. The new version also significantly deepens Netcool/Precision's ability to discover and represent MPLS data, a key differentiator at many customer sites." The Netcool suite combines Netcool/Precision's discovered topology database with Netcool/OMNIbus' detailed, realtime event store into a single, effective management interface. Furthermore, Netcool/Precision's tight integration within the Netcool suite provides a rich data store to mine for purposes of performing accurate root cause analysis. Enhancements delivered in Netcool/Precision v3.4 Enhancements delivered in Netcool/Precision v3.4 include: - Expanded device coverage - Faster discovery - Improved scalability - Enhanced capability to discover and represent MPLS data - Support for 802.1q VLAN trunks - Automation of the default configuration of network discovery - Improved ease of use for the device Object Class configuration user interface - Integration of Netcool/Precision's TopoViz user interface as a plug-in module to the Netcool/Webtop application - Ability of TopoViz to view maps from different discovery sources - Shared device and interface naming conventions with Netcool/OMNIbus - Streamlined, task-driven documentation About Netcool/Precision The Netcool/Precision product family is built on a flexible architecture designed specifically for modern networks. Utilising its accurate topology and network connectivity information, Netcool/Precision monitors the network to locate and isolate network events as they develop and reports these events to network staff. This enables administrators to resolve problems fast, before they escalate into more serious outages that impact the availability and performance of critical business services. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. Micromuse enhances Netcool/Dashboards family with sophisticated Netcool/Portal premium edition 2.0 technology 2004-03-23T15:41:00Z micromuse-enhances-netcool-dashboards-family-with-sophisticated-netcool-portal-premium-edition-2-0-technology Micromuse Inc. (Nasdaq: MUSEE), the leading provider of business and service assurance software, announced enhancements to its Netcool/Dashboards product family, which includes the release of Netcool/Portal v2.0. The Netcool/Dashboards family provides executive management, IT operations and lines of business, with realtime intelligence and end-to-end visibility into the health of business and IT services, processes and key performance indicators. The Netcool/Portal product extends the functionality of the Netcool/Dashboards family with greater management of applications and data access, increased security of application servers and simplified integration between applications. It is an application-independent portal platform within the Netcool/Dashboards family that allows organisations to provide secure access to interactive back-end Web applications, implement consolidated single-sign-on and centrally coordinate user access management. The solution also enables users to securely present any number of fully interactive back-end applications in a role-based, personalised and customisable portal Web page, and to develop coordinated activities between these disparate applications. Telefonica, one of the world's leading telecommunications companies, is a Micromuse customer and an early adopter of the Netcool/Portal product. Telefonica USA, a subsidiary of Telefonica S.A., will utilise the Netcool/Portal technology to deliver realtime, web-enabled views of its hosting services to its customers across the Americas. "Telefonica USA is an agile provider of IT outsourcing services whose robust infrastructure combined with efficient management practices enable it to boast world-class operational performance. The Netcool/Dashboards solution with specific new features for enhanced ease of use, flexibility and customisation, enables us to quickly view realtime, historical and trend information to further streamline our business processes and operational decision-making," said Michael Harris, Director of Enterprise Management Solution Center, Telefonica USA. "The solution is perfectly aligned with our strategy, because it reaches beyond the capabilities of existing portal technology allowing administrators to easily toggle between logical, topological and graphical views of device-level and service-affecting events for true realtime centralised IT management." The Netcool/Dashboards family provides an exclusive set of business benefits associated with managing today's IT and Operational Support System (OSS) infrastructures. Specific enhancements delivered through the release of Netcool/Portal v2.0 include: - Advanced security and single sign-on mechanism allows administrators to assign specific role-based user privileges across multiple applications, eliminating the need for users to manage multiple user IDs and passwords. - Centralised tool administration and cohesive interactive Web-based administration interface enables users to centrally manage any Netcool application, as well as many enterprise, OSS, and point management applications including Concord eHealth, HP OpenView IS, HP OpenView NNM, InfoVista and Remedy. - Customisable Web dashboard enables Web-content from Netcool applications or any other web-enabled application to be brought together in a custom dashboard. Business and operational information can be displayed for a variety of audiences, including executives, operations and customers. "With so many tools and applications in place across the enterprise, IT executives need ways to more efficiently and effectively manage business operations," said Craig Farrell, Micromuse's CTO."Recent enrichments to the Netcool/Dashboards family helps organisations integrate and consolidate disparate business applications and management tools and providing a single, realtime, web-based console for visualisation and centralised management of distributed data from across the enterprise." Availability Availability, pricing information, analyst and customer references, and screen shots are available upon request. The Netcool/Dashboards family includes the following products; including Netcool/Desktop, Netcool/Portal, Netcool/Reporter, Netcool/SLA Manager User Interface, Netcool/TopoViz and Netcool/Webtop. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. Asia Pacific growing strong for Micromuse 2004-03-10T16:58:00Z asia-pacific-growing-strong-for-micromuse Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, continues to grow in strength in Asia Pacific, increasing the companys regional contribution to overall revenue, winning key business, expanding across verticals and with local representation on the executive team. The preliminary results for the first fiscal quarter of 2004 reported that the Asia Pacific region contributed eight percent of total revenue1. This is up from the three previous quarters where the region contributed between five and six percent. We are definitely seeing a broad based recovery. The local economies are stronger and from a practical point of view it is simply easier to do business now that the quarantine restrictions brought in around SARS have been removed, said Ammar Hindi, Vice President, Asia Pacific, Micromuse. Asia Pacific is an important region for us and we expect continued growth to be driven by the telecommunication service providers, security management and the roll out of 3G networks. The Big Names in Asia Pacific Telecommunications The Asia Pacific customer base reflects Micromuses global strength in Tier One fixed-line and wireless carriers. Globally, 19 of the worlds 20 largest carriers use the Micromuse Netcool suite to manage their network infrastructure. In Asia Pacific, Micromuse boasts the regions premier carriers as clients including: Telstra Global Operations Centre and Ericsson Network Operations Centre in Australia; China Telecom, China Mobile, China Unicom, China Rail, Shanghai Cable and China Netcom all in China; SmartTone and CSL in Hong Kong; Japan Telecom and NTT in Japan; TelstraClear in New Zealand; DiGi in Malaysia; Philippines LTD in the Philippines; ISTT and Singtel in Singapore; and BT Global Services Asia Pacific. The most pressing issue for our telecommunications customers right now is competitiveness. Their products are seen increasingly as commodities, therefore it is their ability to provide a service and commit to service level agreements that becomes the competitive differentiator. To provide a quality of service you need to be able to measure and monitor your service and relate it to how it will impact your customers so you can work out how to react. Thats were Micromuse comes in we provide the tools to allow companies to monitor and more importantly prioritise the actions they take to manage their network, said Mr Hindi. Expansion Across Vertical Markets Importantly, the last year has seen Micromuse extend its customer base in the region into other targeted vertical markets such as the financial services and the government sector. Key wins saw expansion in one of Chinas largest banks, a win with a major police organisation in China and the recently announced win with the Hong Kong Jockey Club the third richest racing organisation in the world in terms of betting. Local Representation on the Executive Team In August 2003, an Australian, Craig Farrell, Ph.D., was appointed as Chief Technology Officer (CTO) to direct the companys technical vision and strategy. Based at Micromuses global headquarters in San Francisco, he reports to Lloyd Carney, Micromuses Chairman and CEO. Craig joined Micromuse following the companys acquisition of NETWORK HARMONi, Inc. where he had been CTO and CEO. He also co-founded NDG Software, the Perth-based software utilities company that eventually became NETWORK HARMONi. About Netcool Micromuse's Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected. Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime.Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuses customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquarteredin San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Companys ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Companys distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Companys markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Companys Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. Hong Kong's Smartone depends on Micromuse's Netcool wireless management solutions to ensure reliability and uptike of GPRS and 3G services 2004-02-26T17:11:00Z hong-kong-s-smartone-depends-on-micromuse-s-netcool-wireless-management-solutions-to-ensure-reliability-and-uptike-of-gprs-and-3g-services Micromuse Inc. (Nasdaq: MUSE), the leading provider of realtime business and service assurance software, announced that SmarTone is using the Netcool suite as the strategic platform for the service quality management of its General Packet Radio Service (GPRS) and third-generation (3G) services. SmarTone is the leading provider of mobile data services in Hong Kong and was the first operator in Hong Kong to launch GPRS and trial WCDMA 3G services. "We handle more than ten million calls per day and managing network uptime is critical to our business. The ability to monitor the status of the infrastructure in realtime enables us to identify and respond to potential problems before they cause a disruption in service," said Mr KK Luk, Assistant General Manager of SmarTone's Engineering and Operations. "Our complex GPRS and 3G service delivery infrastructures were generating an excessive number of event data. Netcool's powerful event compression and correlation features have saved SmarTone more than 80% of its network operator resources and enabled a more proactive approach to the management of mobile services. Additionally, the Netcool solution for Wireless Services constantly simulates an end user's experience of key data services, alerting our operations team when certain service levels are broken. This enables our network operators to accurately assess service response time and quality much more quickly and cost-efficiently." SmarTone deployed a comprehensive Netcool solution specifically suited to address the needs of mobile service providers by allowing proactive management and performance monitoring of existing wireless services. Additionally, the solution allows SmarTone to quickly and easily integrate and manage new services as customer requirements and market competition dictate. The complete Netcool solution includes specialised applications for systems and service monitoring to enable constant service uptime and end-to-end monitoring of SmarTone's GPRS and 3G infrastructures, helping to maintain the availability and reliability of its mobile data communications services. With the Netcool solution in place, SmarTone can identify where service degradation is occurring and immediately determine the probable impact on customers or service levels, thus allowing SmarTone to prioritise the time and resources needed to address the most critical problems. In addition, Netcool's realtime Business Dashboards provide an end-to-end view of service quality across SmarTone's business operations, which allow its strategists to assess which services require additional investments and resources, or alternatively, identify where unnecessary investment is occurring. "SmarTone joins a long list of next generation wireless service providers who are leveraging the Netcool solution to implement a strategic service assurance platform allowing SmarTone to consolidate complex networks, maintain service uptime, prioritise the allocation of service management resources and inform the business of opportunities for further expansion or efficiencies," said Mr Ammar Hindi, Vice President for the Asia-Pacific region at Micromuse. "Throughout the world, Micromuse is leading the market in providing wireless service solutions to service providers who want the flexibility to expand services and subscriber numbers while maintaining network uptime, protecting revenue and maximising the investment in existing management tools." About Smartone SmarTone is Hong Kong's leading mobile network operator in data services. We are a customer-oriented company and aim to bring our customers closer to the people, the information and the entertainment that is important to them and, through this, to generate greater shareholders' value. SmarTone is committed to delivering the best value proposition in the market through continual improvements in the three pillars of our businesses - products and services, network performance and customer service - as well as the company's brand position. SmarTone was selected as one of Asia's Top 20 Brands in the annual "Top Asian Brands" survey conducted by Media magazine in June 2003. SmarTone was the only mobile operator to be included in the Top 20 alongside other major international brands. With our strong technological heritage and deep commitment to quality service, SmarTone introduces compelling mobile data services which are marketed under three categories: SmarTone iN, a ground-breaking mobile multimedia service providing information and entertainment for all customers; SmarTone BIZ, a suite of simple and easy-to-use mobile business services for business executives and professionals to stay ahead of the game; and messaging services, such as picturemail. SmarTone's branded offerings, including SmarTone iN, SmarTone BIZ, email on the go, picturemail, moviemail, sms via email and PhoneHome deliver substantial benefits to customers. Operating the best network in town, SmarTone provides customers with voice and data services of the highest quality. SmarTone has become the leader in customer service, not only amongst telecom operators, but also across all service industries in Hong Kong. This is exemplified by the growing number of local and regional retail and service awards received by the company. About Netcool Micromuse's Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected. Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. THE HONG KONG JOCKEY CLUB DEPLOYS MICROMUSES NETCOOL SUITE 2004-02-18T18:13:00Z the-hong-kong-jockey-club-deploys-micromuses-netcool-suite Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, announced that The Hong Kong Jockey Club has implemented the Netcool suite as a Manager of Managers (MoM) to provide its operations teams with end-to-end visibility of its network infrastructure. As a leading provider of world class gaming entertainment, The Hong Kong Jockey Club has an enormous network infrastructure that allows customers the flexibility and convenience to place bets on horse racing, football games or the lottery game through a personal digital assistant, by telephone, short message service, over the Internet, by two way messenger, or at off-course betting centres. Ensuring the best possible customer experience and uptime of our service infrastructure is critical to our business, said Steve Beason, Executive Director, IT, The Hong Kong Jockey Club. Netcool solutions helped us quickly integrate numerous systems and applications, while consolidating critical service impacting data into a single management view, helping us reduce operational expenditure and avoid downtime. Micromuses Netcool solutions provide The Hong Kong Jockey Club with the end-to-end visibility across its applications and network devices to efficiently and effectively monitor the entire service delivery infrastructure.The Hong Kong Jockey Club is using Netcool solutions to collect and consolidate event data from various element management and silo-based information systems to produce a centralised, realtime, web-enabled customer focused view. We are very pleased to be working with a leading organisation such as The Hong Kong Jockey Club, said Ammar Hindi, Vice President for the Asia Pacific region at Micromuse. Large enterprises like The Hong Kong Jockey Club understand that the infrastructure is critical to supporting the business, but managing such an enormous operation can be costly. Netcool solutions centralise management of the enterprise infrastructure by integrating existing management tools to help reduce operational expenses and allow the organisation to add new services and systems as demand requires. ABOUT THE HONG KONG JOCKEY CLUB The Hong Kong Jockey Club was founded in 1884 and operates horse racing and betting services in Hong Kong. The Club is one of the largest racing organisations in the world and the third richest in terms of betting turnover after the United States and Japan. For the 2002/03 racing season, annual betting turnover stood at HK$71 billion. A unique feature of the Jockey Club is its not-for-profit business model whereby its surplus goes to charity. The Club ranks alongside the Rockefeller Foundation as one of the biggest charity donors in the world, donating over US$1.4 billion in the past decade to some 180 charities and community projects. The Club is also the single largest tax contributor in Hong Kong, accounting for 11.7% of the total tax revenues collected by the Hong Kong SAR Government. ABOUT NETCOOL Micromuse's Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected. Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems. ABOUT MICROMUSE Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuses customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Companys ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Companys distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Companys markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Companys Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. MICROMUSE NAMES ARUN OBEROI AS EXECUTIVE VICE PRESIDENT OF GLOBAL SALES AND TECHNICAL SERVICES 2004-01-16T04:58:00Z micromuse-names-arun-oberoi-as-executive-vice-president-of-global-sales-and-technical-services Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, announced that veteran HP executive, Arun Oberoi, has been named Micromuse's Executive Vice President of Global Sales and Technical Services, effective immediately. Mr. Oberoi will lead Micromuse's field operations in Asia Pacific, the Americas and EMEA, and help drive the expansion of Micromuse's global software business and identify new growth avenues in emerging geographical and vertical markets worldwide. He will also be responsible for forging and deepening the company's strategic alliance, channel and OEM partnerships. He will report to Micromuse Chairman and CEO, Lloyd Carney. "While advancing upward through a series of executive roles at HP, Arun has established a stellar record of building high-performance sales teams, developing high-growth sales operations, and cultivating new markets and sales channels worldwide," said Lloyd Carney, Micromuse's Chairman and CEO. "We are extremely pleased to welcome Arun to Micromuse. His global perspective and demonstrated leadership abilities are perfectly suited to help us meet our goal of continually evolving and extending Micromuse's industry leading position." Prior to joining Micromuse, Mr. Oberoi held the position of Vice President and General Manager of Corporate Accounts and Industries, HP Services, where he was responsible for building a worldwide organisation to develop a high-value, services-led approach with HP's top 100 global customers. This fast-tracking initiative generated record growth and secured multi-billion dollar enterprise contracts. Previously, Mr. Oberoi was HP's Vice President and General Manager of Worldwide Software Sales and Marketing, and was responsible for the HP OpenView product portfolio as well as security, middleware, and e-business software products. In this role, he built a dedicated software sales, marketing and technical consulting organisation that tripled annual software revenues over a four-year period to reach a billion dollars. Mr. Oberoi joined HP twenty years ago, after completing a BA (honors) and a MBA. Throughout his career at HP, he led a number of rapid-growth sales, services and marketing operations spanning major accounts, vertical industries and strategic channels. "I am very excited about the opportunity at Micromuse. The company offers a compelling mix of capabilities to the marketplace, with a team that is passionate about delivering customer value, a superb technology solution and a strategy that is on a leadership trajectory to where the industry is headed," said Mr. Oberoi. "I look forward to working with Micromuse's field organisation and strategic partners around the globe to reinforce and extend our rapid growth, trusted brand, world-class partnerships and loyal blue-chip customer base." ABOUT MICROMUSE Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com ### Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: possible changes in the scope and nature of and uncertain time needed to complete the internal inquiry referenced above; uncertainties relating to the time needed by the Company's independent auditors to complete the fiscal year 2003 audit; uncertainty as to when the Form 10-K and the first quarter Form 10-Q will be filed; the possibility that, in the event the Company fails to file its Form 10-K for the fiscal year ended September 30, 2003 expeditiously, Nasdaq will reach a determination that the Company is subject to delisting from the Nasdaq National Market; the possibility that in the event of such a determination, the Company's request for continued listing would be denied or that the filing deficiency can be remedied before Nasdaq would effect the delisting of Micromuse securities; fluctuations in customer demand; the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel); the risks associated with the expansion of the Company's distribution channels; the risk of new product introductions and customer acceptance of new products; the rapid technological change that characterises the Company's markets; the risks associated with competition; the risks associated with international sales as the Company expands its markets; and the ability of the Company to compete successfully in the future; as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Forms 10-Q and Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. The Company disclaims any obligation or intention to update or revise any forward-looking statements. Micromuse's Netcool Solution Earns OPSEC Certification From Check Point 2003-11-13T16:04:00Z micromuse-s-netcool-solution-earns-opsec-certification-from-check-point Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, today announced that its Netcool family of products has achieved OPSEC (Open Platform for Security) certification from Check Point Software Technologies Ltd. (Nasdaq: CHKP), the worldwide leader in securing the Internet. The OPSEC certification verifies that Micromuse's Netcool solutions seamlessly integrate with Check Point's market-leading VPN-1/FireWall-1 Next Generation software. When using the integrated solution, customers are able to monitor events from Check Point's VPN-1/FireWall-1 solution using the Netcool Probe for FireWall-1. The Netcool solution consolidates alarms from security devices to identify critical events in realtime. The information gathered by the Netcool Probe for FireWall-1 is displayed to staff in security operations centres via Netcool's centralised console, which provides an end-to-end view of both network and security related events. Additionally, the Netcool solution provides correlation capabilities to help operations personnel see the relationship between Check Point products and other network and security events. This includes events from security intrusion detection systems, authentication systems and physical surveillance systems as well as IT data collected from network devices, servers and applications. "To meet emerging security requirements, organisations have deployed a wide range of security tools such as the Check Point Next Generation solution, making it increasingly important to have centralised management and correlation of events across the networked infrastructure," commented Craig Farrell, Micromuse's CTO. "The Netcool solution is ideally suited to provide organisations with realtime security monitoring for their Check Point protected networks through its ability to reduce and correlate security events from large, heterogeneous environments." "Providing realtime event correlation and analysis are necessary steps to identify and prevent security breaches," said Upesh Patel, Director of Business Development, at Check Point Software Technologies. "Netcool's ability to consolidate and correlate events and alarms across the entire security infrastructure helps organisations further reduce the risk and impact of security threats." Availability The Netcool Probe for FireWall-1 is certified for Check Point FireWall-1 NG and is available from Micromuse. The solution supports Netcool/OMNIbus on Sun Solaris, Linux and Windows platforms. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse's customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to www.micromuse.com About Check Point's OPSEC OPSEC (Open Platform for Security) is the industry's open, multi-vendor security framework. With over 350 partners, OPSEC guarantees customers the broadest choice of best-of-breed integrated applications and deployment platforms that support Check Point's Secure Virtual Network Architecture. Products that carry the OPSEC Certified seal have been tested to guarantee integration and interoperability. For complete OPSEC Alliance program information, including partner and product listings, the freely available OPSEC SDK (software development kit) and evaluation versions of OPSEC Certified products, visit http://www.opsec.com. ### Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site. Micromuse unveils enhancements to NETCOOL/DASHBOARDS family 2003-09-09T18:15:00Z micromuse-unveils-enhancements-to-netcool-dashboards-family Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, announced significant enhancements to its Netcool/Dashboards product family, which provides executive management, IT operations and lines of business with realtime intelligence and end-to-end visibility into the health of business and IT services, processes and key performance indicators. The Netcool/Dashboards product family, including Netcool/Desktop, Netcool/Webtop, Netcool/TopoViz and Netcool/Reporter, allows organisations to gain immediate access to specific, actionable information, enabling them to make strategic and tactical decisions about the business. Micromuse has just released Netcool/Webtop v1.2 and Netcool/Reporter v2.0, extending the Netcool/Dashboards family with specific new features that will enhance ease of use, flexibility and customisation, increased performance for faster remote access and accountability for secure access by a broad set of authorised users. These enhancements allow organisations to quickly view realtime, historical and trend information that will help streamline business processes and operational decision-making, including current and future technology investments, staffing and workflow issues, and the ability to quickly pinpoint and resolve bottlenecks in the system. "Through T-Systems' Managed Services and our DecisionPilotSM Managed Services toolset, we are helping customers drive their business objectives and decision-making abilities by defining the critical components that serve as road blocks or weak links to application availability, and managing to a successful, single service level agreement, said Karl Scott, VP of Managed Services Infrastructure at T-Systems Inc. As a component of DecisionPilot, Netcool/Dashboards help us visualise our services and the supporting infrastructure so if a series of alarms come in, Netcool/Dashboards let us know which are service-threatening or service-affecting, so that we can focus our attention where it matters most to the customer. The solution provides us with a clear view and accurate perspective to make quick decisions about the infrastructure on a real-time basis." Access to the right information, at the right time, is critical for understanding the state of services and processes that drive revenue and for troubleshooting problems quickly and effectively, said Ammar Hindi, Vice President Asia Pacific, Micromuse. Netcool/Dashboards provide anytime, anywhere access to realtime, actionable information. They also display the historical, trended information needed to drive operational efficiencies, protect revenue streams, and ensure that long-term business and operational decisions are being made wisely. The Netcool/Dashboards family provides an exclusive set of business benefits associated with managing todays IT and Operational Support System (OSS) infrastructures. Specific enhancements delivered through the releases of Netcool/Webtop v1.2 and Netcool/Reporter 2.0 include: > Advanced presentation options enabling greater flexibility and customisation of dashboards to meet individual user requirements, including the ability to display data in a wide range of realtime graph and report types in a single dashboard view. > Remote deployment to enable faster rollout and time-to-value; this feature minimises administrative overhead, such as the need to manage multiple browsers compatibility at the end-user desktop, allowing staff to focus on other activities. > New drag-and-drop wizards that enable quick and easy report building, allowing users to create custom historical and trend reports to address their specific business requirements. > Extended report output and delivery options, including reports in PDF format and XML output for greater flexibility and usability of report information. > New stratified user and administrator roles to provide secure access to privileged data only for authorised users. Availability Availability, pricing information, analyst and customer references, and screen shots are available upon request. The Netcool/Dashboards family includes the following products; Netcool/Desktop, Netcool/Reporter, Netcool/TopoVis, Netcool/Webtop and the Netcool/SLA Manager User Interface. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime.Globally, Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuses customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquarteredin San Francisco. For more information go to www.micromuse.com ### Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Companys ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Companys distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Companys markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Companys Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.