The PRWIRE Press Releases https:// 2021-04-01T03:11:10Z Australians rate the nation's healthcare in first Australian Healthcare Index report 2021-04-01T03:11:10Z australians-rate-the-nation-s-healthcare-in-new-australian-healthcare-index-report Despite a once-in-a-century pandemic still lingering one year on, Australians have given a vote of confidence to the Australian healthcare system with 65.5% rating it a score of 8 or above out of 10 in a new report capturing the points of view of Australian patients.   The first Australian Healthcare Index report seeks to elevate patient perspectives and experiences on overall healthcare in Australia, based on responses from over 8000 adults.   Produced by the Australian Patients Association and HealthEngine, the report captures learnings from patients on the public and private healthcare ecosystem including primary care, private health insurance (PHI), emergency departments, elective surgery, prescription medicine and more.   Designed to provide a pulse check on healthcare in Australia, key findings include: ●      Patients rated Australian Healthcare 7.8 out of 10 ●      Patients are more likely to recommend their GPs than their dentist to friends and colleagues ●      While 55.1% of respondents have Private Health Insurance, the majority are not recommending their PHI and many feel it costs too much ●      36.6% think prescription medicine is too expensive ●      Nearly 95% embrace the intersection of healthcare and tech with the use of and interest in telehealth, health apps, online booking, e-scripts and more   HealthEngine CEO, founder and medical director Dr Marcus Tan says the report is testament to the robustness of the healthcare system.   “The fact a majority of Australians have a favourable opinion of the healthcare system after COVID-19 caused disruption, is a credit to the thousands of healthcare professionals with a commitment to patient-centred care.'' said Dr Tan.  “With the release of the Australian Healthcare Index, we can identify, share and champion people’s perspectives on healthcare, as well as provide a baseline of learnings to establish a report that will come out twice a year.”   Dr Tan added, “Working closely with the APA, we hope the report drives conversation and consideration for the continued support of a patient-centric approach to healthcare.”   Stephen Mason, CEO of the Australian Patients Association hopes the report will help strengthen patient-centred care in the healthcare system. “As we advocate for improved patient care and health outcomes, the Australian Healthcare Index is an important pulse check on the patient experience for organisations like ours as well as the greater healthcare community, peak bodies and government at all levels, who are contributing to and leading public and private healthcare in Australia,” said Mason.   “The APA became involved with the Australian Healthcare Index to hear the patient’s voice. Although we are comforted by the knowledge that our healthcare system has coped well during the pandemic, we are concerned about dental care and the cost of medicines.”   “As for the perceived lack of value from PHI, we are working closely with Private Healthcare Australia and its members to address this concern and in particular to prevent excessive out of pocket costs. “We hope the report’s findings make a positive contribution to shaping national healthcare policy, on behalf of patients across the country."   View or download the Australian Healthcare Index at AustralianHealthcareIndex.com.au  An interactive dashboard is available to explore the national survey results and view data at a state level or other demographics.    -end- About HealthEngineHealthEngine is Australia’s largest consumer healthcare network and the #1 go-to for healthcare bookings. Founded in 2006, HealthEngine is on a mission to transform Australia’s healthcare by making it easier for people to connect with their healthcare providers online and for health practitioners to deliver a great patient experience through technology. More than 9 million people across Australia have made more than 47 million bookings on the platform.   About the Australian Patients Association The Australian Patients Association is an independent not-for-profit organisation established to promote and protect the rights and interests of patients, and improve overall patient outcomes. We will address important health issues impacting on patient care in the public and private healthcare system.  We will research and develop sensible remedies to benefit all our supporters and the broader community. The Australian Patients Association also seeks to educate patients about their rights and choices, as well as supporting patients in need. MedicalDirector and HealthEngine Launch Official Integration across Helix, Clinical and Pracsoft 2021-03-19T02:38:18Z medicaldirector-and-healthengine-launch-official-integration-across-helix-clinical-and-pracsoft 19-03-21 –Sydney and Perth -- MedicalDirector and HealthEngine have today announced their partnership to deliver a fully integrated patient engagement solution within leading health software, MedicalDirector Helix, Clinical and Pracsoft. The partnership enables practices to securely manage HealthEngine appointment bookings, recalls and reminders, as well as COVID-19 vaccinations with the integration of HealthEngine’s COVAX online booking solution and MedicalDirector’s health software. With the partnership, HealthEngine joins the MedicalDirector Marketplace — an accredited partnership program that delivers secure, validated and complementary tools to enable patient satisfaction and practice efficiency.  “Adding HealthEngine as a trusted Marketplace partner, allows us to deliver a shared vision, focused on security, convenience and the power of interoperability. This work demonstrates this mutual commitment to GP practices across Australia,” said Matthew Bardsley, MedicalDirector CEO.  “With this partnership, we’re responding to market needs and what we hear from our practice owners, GPs and practice managers, to help them manage their practice, while they focus on patient care.” The integration offers powerful benefits for practice owners, practice managers and GPs. The more integrated booking process for both providers and patients is designed to drive patient connections and increase practice growth, by providing practices with more visibility to patients, with 24/7 appointment booking on HealthEngine’s website and app.  “With COVID-19 as the catalyst, more practices are looking for versatile solutions to take work beyond the clinic walls. Overall, our integration with MedicalDirector cloud and desktop-based software, gives GP practice leaders access to HealthEngine’s marketplace to reach more patients, fill books and grow along with our online booking system,” said Dr Marcus Tan, HealthEngine CEO, Founder and Medical Director.   ### About MedicalDirector MedicalDirector is a leading primary healthcare technology company that for over 25 years has provided innovative, proprietary software solutions that help General Practice (GP) and specialist medical practices deliver care to their patients. Our software platform integrates seamlessly to enable faster and more collaborative workflows in medical practices and connectivity into the broader healthcare system. Approximately 23,000 clinicians use MedicalDirector to manage and deliver 80+ million patient consultations per year, across small and large medical practices. Key software features include practice management, clinical health records, medical billing, reporting, referral management and patient engagement. Today, MedicalDirector is a first-mover in innovative, cloud-based healthcare software through Helix, and in delivering customisable solutions for medical professionals in Australia and now in the United Kingdom. The comprehensive suite of solutions utilises the latest tools and technologies to simplify workflows and enable interoperability across healthcare systems. With MedicalDirector, medical practices can manage higher patient volumes, improving productivity and providing doctors the flexibility to deliver care anytime, anywhere on any device. About HealthEngine HealthEngine is Australia’s largest consumer healthcare network and the #1 go-to for healthcare bookings.  Founded in 2006, HealthEngine is on a mission to transform Australia’s healthcare by making it easier for people to connect with their healthcare providers online and for health practitioners to deliver a great patient experience through technology.  More than 9 million Australians have made more than 47 million bookings on the platform. To find, book and manage medical and dental appointments, visit HealthEngine.com.au. For healthcare providers, please visit Practices.HealthEngine.com.au to learn more and join Australia’s largest network of patients.  HealthEngine chosen to build the Commonwealth booking platform as part of the COVID-19 Vaccination Information and Booking Service 2021-03-08T05:17:54Z healthengine-chosen-to-build-the-commonwealth-booking-platform-as-part-of-the-covid-19-vaccination-information-and-booking-service Perth, 8  March 2021 --  HealthEngine has joined the national COVID-19 vaccination rollout effort after being selected by the Australian Government Department of Health to build the Commonwealth booking platform as part of the COVID-19 Vaccination Information and Booking Service. The platform will be launched by the federal government in the coming weeks to support the multi-phased vaccination rollout as part of the DoH’s end-to-end COVID-19 vaccination solution that will allow patients to locate and book appointments with designated vaccine clinics via a Service Finder based on the HealthDirect-run National Health Services Directory (NHSD).   The Commonwealth booking platform will be available to approved health service providers who are part of the national COVID-19 vaccine rollout including GP clinics, pharmacies and State-run vaccination clinics. The HealthEngine designed solution is suitable as a standalone booking option that complies with government requirements around accessibility, privacy and security. This option will help clinics to ‘get online’ quickly for COVID vaccinations, where they don’t already have an online booking system. Clinics with existing booking systems are encouraged to continue using their systems, to leverage the benefits of a fully integrated booking system. This work builds on HealthEngine’s experience as a pioneer of healthcare online bookings in Australia with a robust and scalable system being developed by modifying HealthEngine’s proven platform. It’s being fast tracked to meet challenging deadlines to contribute to the DoH’s greater COVID management effort.  “Given the very tight timeframes involved and the complexity of such a project, we are under no illusions about the challenge we have signed up to. However,  the opportunity to support a historic public health effort involving millions of Australians by assisting the Federal government with a very important piece of national digital health infrastructure, was one we simply couldn’t pass up,” said Dr Marcus Tan, HealthEngine CEO, founder and medical director.   “We’re honoured to be selected by the Department of Health for the job.”  Dr Tan said, “We were humbled by and grateful for the tremendous support we received from the broader health and technology sectors with our bid to perform this work.   These included written references from practice customers large and small across the spectrum of health specialties, organisations that confirmed our patient-centred approach and our ability to cooperatively work with ecosystem partners such as Medipass and MedAdvisor to extend future functionality as required.  This project is a huge team effort and we’re excited to be an official part of the team.”   -end- About HealthEngineHealthEngine is Australia’s largest consumer healthcare network and the #1 go-to for healthcare bookings. Founded in 2006, HealthEngine is on a mission to transform Australia’s healthcare by making it easier for people to connect with their healthcare providers online and for health practitioners to deliver a great patient experience through technology. More than 9 million people across Australia have made more than 47 million bookings on the platform. To find, book and manage medical and dental appointments, visit HealthEngine.com.au. For healthcare providers, please visit Practices.HealthEngine.com.au to learn more and join Australia’s largest network of patients. HealthEngine Releases Report on Australia's Uptake of Telehealth 2020-08-05T00:37:58Z healthengine-releases-report-on-australia-s-uptake-of-telehealth Perth, 5 August 2020:  While COVID-19 served as a catalyst for the uptake of telehealth, a new report from HealthEngine provides a snapshot of the early telehealth experience from across Australia and the opportunities ahead.  As the leading healthcare and telehealth destination, HealthEngine identified learnings and insights from its work to help connect GP and patients via telehealth. Topline learnings included: ●      Continuity of Care: Most people looked to their regular GP or local provider first for telehealth ●      GPs Turning to Telehealth: 1 in 4 GP practices on HealthEngine offered telehealth ●      After Hours Care: GPs from four dedicated virtual care groups covered 92% of late night appointments ●      Telehealth Generation: Millennials accounted for 43% of telehealth use ●      Top 3 States for Telehealth Adoption: ACT, WA and NSW ●      Top 5 Cities for Telehealth Use: Bathhurst (NSW), Nowra-Bomaderry (NSW), Busselton (WA), Rockhampton (QLD) and Wollongong (NSW) ●      Phone vs Video: Majority of appointments via phone, but some patients want more video The Uptake of Telehealth: HealthEngine Insights Report is available at https://hepress.wpengine.com/wp-content/uploads/2020/07/Uptake-of-Telehealth-HealthEngine-Insights.pdf  and brings together findings from The Uptake of Telehealth Dashboard and a post-telehealth appointment patient/consumer survey. The interactive Uptake of Telehealth Dashboard,  linked in the report, allows you to look at national data or breakdowns by state and territories, generations and/or by April-June time period. Dr Marcus Tan, CEO of HealthEngine said, “Creating more access to telehealth for people across Australia builds on HealthEngine’s belief in the power of connectivity, simplicity and the ability for positive patient experiences to create better healthcare outcomes. With recent telehealth reforms announced and continued reviews ahead, we hope the report contributes to the conversation on the future of telehealth and its role in filling healthcare gaps due to timing, location, situation or patient’s choice during or beyond the pandemic.”  -ENDS-