The PRWIRE Press Releases https:// 2004-12-08T17:21:00Z POINT Australia Renames and Refocuses to Compete More Effectively in International Markets 2004-12-08T17:21:00Z point-australia-renames-and-refocuses-to-compete-more-effectively-in-international-markets POINT Australia, a leading provider of Relationship Management and Business Process Management solutions, today announced that it was renaming itself POINT Global Solutions and adjusting its business model so it can compete more effectively in global solutions markets. The changes are effective immediately. POINT Global Solutions was established in 1995 under the name of POINT Australia as the Australian subsidiary of Dublin-based CRM firm Point Information Systems. After a successful management buyout in 1998, the company quickly grew beyond its original product offerings and market reach to establish a strong international customer base for Relationship Management and Business Process solutions across multiple industries. POINT built its reputation on the successful distribution and implementation of the e-Point CRM solution in Australia, said John Thompson, Chief Executive Officer, POINT Global Solutions. But we have evolved into a solutions provider, not just a software company, and we serve customers in a wide variety of sectors including retail, financial services, energy, professional services, and telecommunications. The renaming of the company as POINT Global Solutions reflects the great progress we have made. POINTs products and services include: Designing, developing and implementing contact centre CRM systems Designing, developing and implementing Business Process Management systems Undertaking custom development of solutions for - Risk Management - Business Process Management - Crisis Management - e-Business - e-Health - e-Government Professional services including: - Consulting - Training - Support The companys international customer list includes BUPA health insurance and Virgin Mobile in the U.K., Verizon in the U.S., retailer Metro MGI in Germany, Indosat in Indonesia, and Mobilink in Pakistan. Customers in Australia include Commonwealth Bank, Ericsson, NSW Attorney Generals Department, Woolworths, Novo Nordisk, AGL, and Boral. The company has expanded its relationship with Edify a leading global supplier of voice,speech and contact centre optimisation solutions to become reseller and solutions partner for the Edify e-point CRM solution in the Asia Pacific. Its previous agreement with Edify covered Australia only. Other key POINT Global Solutions partners are LogicaCMG and Macquarie Telecom. We have also been working to develop our channel relationships, said John Thompson. Previously, the majority of our revenue was generated through direct sales. Moving forward, we hope to derive 75 percent of our revenue from sales through the channels, and the balance through direct sales. About POINT Global Solutions POINT Global Solutions was established in 1995 under the name of POINT Australia as the Australian subsidiary of Dublin-based CRM firm Point Information Systems. After a successful management buyout in 1998, the company quickly grew beyond its original product offerings and market reach to establish a strong international customer base for Relationship Management and Business Process solutions across multiple industries. The company was renamed as POINT Global Solutions and relaunched in December 2004 to reflect its role as a true solutions provider with global reach. POINT Global Solutions offerings include the design, development and implementation of customer contact CRM systems and Business Process Management solutions, custom application development, and a range of services including consulting, training and support. The company has undertaken projects on four continents. It has customers in a wide variety of sectors including banking and financial services, telecommunications, energy, professional services, and retail. For more information, please go to www.pointgs.com. SMS Successful in European Markets to Combat Credit Card Fraud 2004-06-30T14:33:00Z sms-successful-in-european-markets-to-combat-credit-card-fraud SMS Successful in European Markets to Combat Credit Card Fraud FSM fraudAlert Showcased at MasterCard?s Global Risk Management Symposium KEY POINTS: Global conference cites electronic messaging such as SMS as a proven solution for improving communication with customers to reduce credit card fraud and increase customer service, concurrently. Australia?s FSM one of only 15 vendors invited to MasterCard International?s Global Risk Management Symposium in San Diego, 21-24 June 2004. Financial Services Messaging (FSM), developer of fraudAlert, was one of only 15 vendors invited to attend and exhibit at MasterCard International?s Global Risk and Fraud Symposium, Security Masters 2, in San Diego running 21-24 June. Electronic messaging was identified as an important, emerging tool in the fight to combat credit card fraud. During a panel discussion featuring MasterCard?s five regional heads of security and risk services on the topic of Payment Card Fraud: A Global Perspective, the use of SMS to confirm credit card transactions in Europe was cited as successful. Brian Bayliss, MasterCard?s Vice President and Regional Security Head of Europe, South Asia, Middle East and Africa said, ?Electronic messaging such as SMS has been used successfully in various markets in Europe to quickly communicate with customers - helping banks to identify and act upon fraudulent activity.? Kostas Siourthas, founder and managing director of FSM, said that the European experience showed that electronic messaging now made it much easier for banks to communicate with their customers to prevent credit card fraud. ?Banks know that one of the key ways to cramp down on card fraud is to improve the speed of communication and access to customers in order to check out-of-character transactions. While customers don?t want to be sent an SMS every time they make a payment, they do want the assurance and confidence that their bank will contact them immediately when any transactions are out of the ordinary. We have designed fraudAlert in consultation with the world?s leading banks to develop a technology that integrates with existing fraud detection systems to allow financial institutions to contact customers quickly and easily. ?With credit card issuing banks around the world looking for ways to reduce fraud and increase customer service concurrently, our fraudAlert solution is receiving great interest as a tool to help achieve this,? said Siourthas. About fraudAlert Developed in Australia for the global market, fraudAlert is one of FSM?s range of electronic customer messaging solutions designed specifically for the financial services industry to allow banks to improve their communication with customers via a range of electronic channels of the customer?s choice, including SMS, instant messaging, email, fax and voice. FraudAlert is available in multiple languages and it?s plug-and-play capabilities are compatible with most fraud detection software, including Fair Isaac?s Falcon and ACI Worldwide?s PRM. FSM was acquired by POINT Australia in June 2004. ### About POINT Australia: POINT Australia was established in Sydney in 1995 and Melbourne in 1998 and has since developed an enviably strong presence in the local market delivering enterprise solutions to clients such as Woolworths, Freedom Furniture, Novo Nordisk Pharmaceuticals and the Commonwealth Bank of Australia. POINT?s solutions are based on leading global technology from S1 Corporation, including their world leading CRM system, S1 CRM Enterprise Platform 3 (EP3). POINT Australia acquired Financial Services Messaging, developers of electronic messaging solutions for the banking industry, in June 2004. The highly skilled, experienced and motivated POINT Australia team can tailor a solution to fit specific business needs. This team has been directly involved with the design, integration and implementation of POINT solutions throughout the world. This team now contributes to and addresses R&D out of its local offices, continuing the tradition of Australia based ingenuity, pushing back the boundaries of modern software design. For media information contact: Claire Hosegood Kinetics Pty Ltd Phone: (02) 9976 6611 claire@kinetics.com.au Financial services messaging launches FraudAlert - powered by POINT 2004-06-16T20:31:00Z financial-services-messaging-launches-fraudalert-powered-by-point KEY POINTS: FSM launches FraudAlert the Australian developed electronic messaging solution to help card issuing institutions combat credit card fraud. Australian credit card fraud a $100 million per year problem. FSM joins the global MasterCard Vendor Program. FSM FraudAlert to be showcased at MasterCard Internationals Global Risk Management Symposium in San Diego, 21-24 June 2004. Financial Services Messaging (FSM), a POINT Australia company, announced the launch of FraudAlert, designed to provide card issuing institutions with a cost effective means to contact customers about out-of-character transactions on their credit cards. FSM was acquired by POINT Australia in June 2004. Developed in Australia, FraudAlert is one of FSMs range of electronic customer messaging solutions designed specifically for the financial services industry to allow banks to improve their communication with customers via a range of electronic channels of the customers choice, including SMS, instant messaging, email, fax and voice. FraudAlerts plug-and-play capabilities are compatible with most fraud detection software, including Fair Isaacs Falcon and ACI Worldwides PRM. Banks use fraud detection software to track customers credit card transactions and rate whether they are in line with previous purchase behaviour. Highly out-of-character transactions are checked with customers to confirm their validity. FraudAlert provides a cost effective means to quickly communicate with customers via an electronic channel such as SMS, enabling banks to efficiently check more transactions, allowing them to expand their threshold on what constitutes out-of-character behaviour. As a result, more transactions can be checked with customers so that more fraudulent activity is detected and stopped earlier. FraudAlert has already gained interest from the global financial services industry with MasterCard International appointing FSM to its MasterCard Vendor program for 2004. MasterCard has also invited FSM to showcase the solution at its Global Risk Management Symposium in the U.S. next week. Australia is ranked the number two country in Asia for both issuing and acquiring credit card fraud, so we see real demand for FSMs FraudAlert solution in this market. However, by offering card issuers the ability to easily check more cases of suspect activity, potentially reducing credit card fraud by up to 80 percent, the business opportunity is indeed global, said John Thompson, CEO of POINT Australia. Credit Card Fraud a $100 Million Problem in Australia The credit card industry is keen to find ways to efficiently combat credit card fraud. At Visa we estimate the rate of acquired credit card fraud in Australia, across all major card brands, has remained steady at $100 million dollars per year over the last two years. While the loss rate has been contained, it has not improved, said Mr Ian McKindley, Country Risk Manager for VISA International Australia and New Zealand. We know from tracking credit card fraud over the last 30 years, that it runs in cycles as fraudsters find new ways to overcome the system and the banking industry introduces new practices and technology to block them. There are a number of best practices the banking industry can put into place that will help prevent the next wave of fraud. A key one is using state of the art customer fraud alert communication capability including SMS. Currently on average, five fraudulent transactions are carried out on a counterfeit card before it is blocked. If being able to easily contact a customer via SMS to query an out of character transaction allows us to detect fraudulent activity earlier, we could reduce losses by up to 80 percent. There is a huge opportunity for such a technology, said Mr McKindley. Kostas Siourthas, founder and managing director of FSM, who has joined Point Australia as Director of Sales and Marketing, said that the FraudAlert solution has been tailored to meet the specific needs of the financial services industry. FSMs solutions were created in consultation with the worlds leading banks to address their need for enhanced e-communication solutions. There are more than 2,500, 000,000 credit and payment cards issued globally. Banks must communicate with their customers not only for legal requirements, but also to retain customer loyalty. But they need to be able to do this in a way that makes sense for their business, optimising existing systems and mitigating risk. Powered by POINT technology, which is implemented in more than 35 countries and 18 languages at leading institutions such as Deutsche Bank, Allianz, AIG and the Commonwealth Bank of Australia, our FSM messaging solutions meet that critical need, said Siourthas. FSM Joins MasterCard Vendor Program The MasterCard Vendor Program (MVP) provides MasterCard member financial institutions with access to the latest product information from participating vendors. MVP participants gain access to the latest MasterCard product and technical information to ensure they are able to support MasterCards core applications and emerging products. FSM joined the program in 2004. FSM FraudAlert to be Showcased at MasterCard Internationals Global Risk and Fraud Symposium The FSM executive team has been invited as one of only fifteen vendors to attend and exhibit at MasterCard Internationals Global Risk and Fraud Symposium, Security Masters 2, in San Diego running 21-24 June. About POINT Australia: POINT Australia was established in Sydney in 1995 and Melbourne in 1998 and has since developed an enviably strong presence in the local market delivering enterprise solutions to clients such as Woolworths, Freedom Furniture, Novo Nordisk Pharmaceuticals and the Commonwealth Bank of Australia. POINTs solutions are based on leading global technology from S1 Corporation, including their world leading CRM system, S1 CRM Enterprise Platform 3 (EP3). POINT Australia acquired Financial Services Messaging, developers of electronic messaging solutions for the banking industry, in June 2004. The highly skilled, experienced and motivated POINT Australia team can tailor a solution to fit specific business needs. This team has been directly involved with the design, integration and implementation of POINT solutions throughout the world. This team now contributes to and addresses R&D out of its local offices, continuing the tradition of Australia based ingenuity, pushing back the boundaries of modern software design. POINT Australia acquires financial services messaging 2004-06-15T16:58:00Z point-australia-acquires-financial-services-messaging POINT Australia, a leading provider of electronic customer relationship management (eCRM) solutions, today announced the acquisition of Financial Services Messaging (FSM), the Australian developer of innovative customer messaging software for the banking industry. The acquisition is effective immediately. FSM has developed a range of electronic customer messaging solutions specifically for the financial services industry that allow banks to improve their communication with customers via a range of electronic channels of the customers choice, including SMS, email and fax. The acquisition of FSM by POINT is a strategic move for both companies as it allows us to offer our financial services clients an easy and cost effective means of improving and optimising interaction with their customers, said John Thompson, CEO of POINT Australia. With Australia ranked the number two country in Asia for both issuing and acquiring credit card fraud, we see real demand for FSMs solutions in this market. But the business opportunity is indeed global. For banks, the FSM FraudAlert messaging solution provides a cost effective means of contacting customers about out-of-character transactions on their credit cards. It enables banks to expand their threshold on what constitutes out-of-character behaviour so that more transactions can be checked with customers and more fraudulent activity detected and stopped. Kostas Siourthas, founder and managing director of FSM, joins the POINT Australia management team as Director of Sales and Marketing. FSMs solutions were created in consultation with the worlds leading banks to address their need for enhanced e-communication solutions. But they need to be able to do this in a way that makes sense for their business, optimising existing systems and mitigating risk. With POINTs technology implemented in over 35 countries and 18 languages at leading institutions such as Deutsche Bank, Allianz, AIG and the Commonwealth Bank of Australia, our combined FSM and POINT solution meets that critical need, said Siourthas. FSM has also developed two subscriber-based alert solutions. FSM MyAlert Cards allows credit card customers to set alerts on their card activity, such as balance statements. Further, it can notify a cardholder of when they are nearing their credit card limit and can offer instant limit increase opportunities. FSM MyAlert Enterprise allows financial institutions to communicate with their customers on any aspect of their relationship by any medium the customer selects. About POINT Australia: POINT Australia was established in Sydney in 1995 and Melbourne in 1998 and has since developed an enviably strong presence in the local market delivering enterprise solutions to clients such as Woolworths, Freedom Furniture, Novo Nordisk Pharmaceuticals and the Commonwealth Bank of Australia. POINTs solutions are based on leading global technology from S1 Corporation, including their world leading CRM system, S1 CRM Enterprise Platform 3 (EP3). The highly skilled, experienced and motivated POINT Australia team can tailor a solution to fit specific business needs. This team has been directly involved with the design, integration and implementation of POINT solutions throughout the world. This team now contributes to and addresses R&D out of its local offices, continuing the tradition of Australia based ingenuity, pushing back the boundaries of modern software design. POINT Australia Acquires Financial Services Messaging 2004-06-15T15:36:00Z point-australia-acquires-financial-services-messaging-1 POINT Australia Acquires Financial Services Messaging Offers Banks Credit Card Fraud Management Solution POINT Australia, a leading provider of electronic customer relationship management (eCRM) solutions, today announced the acquisition of Financial Services Messaging (FSM), the Australian developer of innovative customer messaging software for the banking industry. The acquisition is effective immediately. FSM has developed a range of electronic customer messaging solutions specifically for the financial services industry that allow banks to improve their communication with customers via a range of electronic channels of the customer?s choice, including SMS, email and fax. ?The acquisition of FSM by POINT is a strategic move for both companies as it allows us to offer our financial services clients an easy and cost effective means of improving and optimising interaction with their customers,? said John Thompson, CEO of POINT Australia. ?With Australia ranked the number two country in Asia for both issuing and acquiring credit card fraud, we see real demand for FSM?s solutions in this market. But the business opportunity is indeed global?. For banks, the FSM FraudAlert messaging solution provides a cost effective means of contacting customers about out-of-character transactions on their credit cards. It enables banks to expand their threshold on what constitutes out-of-character behaviour so that more transactions can be checked with customers and more fraudulent activity detected and stopped. Kostas Siourthas, founder and managing director of FSM, joins the POINT Australia management team as Director of Sales and Marketing. ?FSM?s solutions were created in consultation with the world?s leading banks to address their need for enhanced e-communication solutions. But they need to be able to do this in a way that makes sense for their business, optimising existing systems and mitigating risk. With POINT?s technology implemented in over 35 countries and 18 languages at leading institutions such as Deutsche Bank, Allianz, AIG and the Commonwealth Bank of Australia, our combined FSM and POINT solution meets that critical need,? said Siourthas. FSM has also developed two subscriber-based alert solutions. FSM MyAlert Cards allows credit card customers to set alerts on their card activity, such as balance statements. Further, it can notify a cardholder of when they are nearing their credit card limit and can offer instant limit increase opportunities. FSM MyAlert Enterprise allows financial institutions to communicate with their customers on any aspect of their relationship by any medium the customer selects. ### About POINT Australia: POINT Australia was established in Sydney in 1995 and Melbourne in 1998 and has since developed an enviably strong presence in the local market delivering enterprise solutions to clients such as Woolworths, Freedom Furniture, Novo Nordisk Pharmaceuticals and the Commonwealth Bank of Australia. POINT?s solutions are based on leading global technology from S1 Corporation, including their world leading CRM system, S1 CRM Enterprise Platform 3 (EP3). The highly skilled, experienced and motivated POINT Australia team can tailor a solution to fit specific business needs. This team has been directly involved with the design, integration and implementation of POINT solutions throughout the world. This team now contributes to and addresses R&D out of its local offices, continuing the tradition of Australia based ingenuity, pushing back the boundaries of modern software design. S1 Corporation Solution named one of the top 15 CRM software packages for 2004 2004-03-08T21:47:00Z s1-corporation-solution-named-one-of-the-top-15-crm-software-packages-for-2004 S1 Corporation (Nasdaq: SONE), a leading global provider of Enterprise solutions for the financial services industry, today announced that S1's CRM Solutions were selected by ISM Inc., customer relationship management (CRM) strategic advisors and software reviewers, as one of the Top 15 CRM Enterprise software packages for 2004. This is the fifth consecutive time that ISM has selected S1 to its Top 15. For the first time since the awards were first presented in 1992, the Top 15 CRM Software Awards are divided into two categories - Enterprise, and Small & Medium Business (SMB) - to reflect the changes and growth of the CRM marketplace. The awards, which serve as the standard for the CRM industry, were presented at the 2004 DCI CRM Conference & Exhibition by Barton Goldenberg, co-founder and co-chairman of the conference and president of ISM. S1 CRM Solutions were chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 202 selection criteria, including 105 business functions, 47 technical features, 33 implementation capabilities and 17 user-support features. "S1 is to be praised for again obtaining the Top 15 honour as ISM's software selection process is strenuous and comprehensive," said Goldenberg. The vision behind S1's CRM Solutions is to provide financial institutions with a complete solution that will allow them to maximize the relationship with their customers. S1 CRM Solutions uniquely combine analytical and operational CRM capabilities to allow for better targeting of customers for sales, service and marketing activities at each touch point. Using S1's CRM Solutions, institutions are able to leverage real-time customer interaction data from all their business channels integrated with financial transaction information, such as deposits, money transfers and quotes, so they can better serve their customers and maximize revenue-generation opportunities. S1's CRM Solutions are designed specifically for financial institutions, a key differentiator compared to the solutions provided by the more traditional CRM vendors. "It is an honour for S1 to receive this award for the fifth year in a row, since it demonstrates our commitment to staying ahead of developments in CRM," said Ross McKay, vice president, product management at S1 Corporation. "This award reconfirms our belief that S1 is leading the pack in offering the most advanced CRM solutions in the financial services marketplace today. S1's CRM Solutions are designed to deliver an integrated end-to-end CRM system - supporting sales, marketing and service operations - allowing financial institutions to fully leverage customer information to build stronger relationships and increase loyalty." The Top 15 selections are featured in ISM's 12th edition of The Guide to CRM Automation, (www.ismguide.com). About S1 Corporation S1 Corporation (Nasdaq: SONE) is a leading global provider of enterprise software solutions for more than 4,000 banks, credit unions and insurance providers around the world. Comprised of applications that address virtually every market segment and delivery channel, S1 solutions help integrate and optimise an institution's entire front office, resulting in increased operational efficiencies, revenue opportunities and overall customer satisfaction. S1 is the only provider with the proven experience, breadth of products and financial strength to empower financial services companies' enterprise strategies. Additional information about S1 is available at www.s1.com. Forward-Looking Statements This press release contains forward-looking statements within the safe harbour provisions of the Private Securities Litigation Reform Act. These statements include statements with respect to our financial condition, results of operations and business. The words "believes," "expects," "may," "will," "should," "projects," "contemplates," "anticipates," "forecasts," "intends" or similar terminology identify forward-looking statements. These statements are based on our beliefs as well as assumptions made using information currently available to us. Because these statements reflect our current views concerning future events, they involve risks, uncertainties and assumptions. Therefore, actual results may differ significantly from the results discussed in the forward-looking statements. The risk factors included in our reports filed with the Securities and Exchange Commission (and available on our web site at www.s1.com or the SEC's web site at www.sec.gov) provide examples of risks, uncertainties and events that may cause our actual results to differ materially from the expectations we describe in our forward-looking statements. Except as provided by law, we undertake no obligation to update any forward-looking statement. About ISM Founded in 1985, ISM Inc. offers strategic advisor services and research to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation, White Papers and CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall in 2002 and 2003. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike, and United Way of America; ISM's government clients include Communications Security Establishment National Reconnaissance Office, National Security Agency, and the US Postal Service.