The PRWIRE Press Releases https:// 2004-02-11T15:40:00Z Third annual Request Professional Partner Forum attracts 150 Request Partners 2004-02-11T15:40:00Z third-annual-request-professional-partner-forum-attracts-150-request-partners Request Broadband Pty Ltd (Request), a leading Australian IP broadband services provider, concluded its successful third annual Request Professional Partner Forum last Friday, 6 February, having attracted over 150 attendees to the Gold Coast event. Request has committed to enhancing its Partner development program this year as part of its plans to double its business broadband service connections to 28,000 and strives to lead the SME IP networking market. The Forum offered an opportunity for Request and PowerTel senior executives (poised to acquire Request in the next two weeks after receiving final shareholder approval) to expound on the value the new, larger entity will deliver to its partner community. There will be greater economies of scale flowing through to Request Partners to enhance our combined competitiveness, said Phil Sykes, Request CEO. We will also have a more concentrated investment in network reach and product innovation, all focussed on the business market. PowerTel CEO, Shane Allan, added, PowerTel recognises the effectiveness and depth of relationships that have been established between Request and its Partners and we intend to continue to support and further enhance the Partner model which so effectively addresses the increasingly important IP broadband networking business market. The Forums comprehensive program included a keynote address from Dr Roslyn Kelleher, Senior Executive Manager, Australian Communications Authority (ACA), focusing on the criticality of the regulatory environment for those involved in the telecommunications industry with specific reference to ongoing broadband monitoring in Australia. Awareness by all in our industry that we must work within and contribute to the development of a regulatory framework is essential for business growth, especially as we increasingly converge voice and data, said Sykes. Additional papers addressed the changing playing field of VPN technology, key market, business and technology trends, security challenges in the IP connected world and the transition to packetised voice. Request announced key milestones at the Partner Forum. These included: The company has maintained an EBITDA positive position since March 2003 A customer base increase of 82% during 2003 totaling 14,000 business customers by end February 2004 Average of 99.95% network availability highest in the industry 33 new exchanges under construction Proven VPN leadership with: - 80% of sales made up of VPN and symmetric products - over 30 new VPNs implemented monthly It is in the VPN arena where Request has a genuine niche, said Sykes. With over 500 business VPN networks reaching more than 3,300 business sites, we believe we may have the greatest number of VPN sites amongst all the carriers. Successful Request Partners, demonstrating an exceptional commitment to the provision of broadband services to SME customers, were also recognised. Scott Carter, Director of Sales at Request, announced the companys second Platinum partner (Techex Communications) and the eighteenth Gold partner (Securetel). One of the Forum highlights was the Gala Dinner incorporating Partner Awards. Macquarie Corporate Communications was announced Carrier of the Year 2003, Professional Partner of the Year 2003 went to Activ and Melbourne-based Broadband Direct won the inaugural Customer Service Excellence Award. ATUG Managing Director, Rosemary Sinclair, addressed the Gala Dinner guests finishing with the challenging words that the killer app is convenience. Leigh Matthews, Brisbane Lions coach, provided a stirring address on the challenges of managing demanding environments in this case both the competitive and human complexities of an elite sporting environment. Requests inaugural charity auction raised a commendable $20,000 for the SIDS for kids charity organisation. About Request Request is an infrastructure-based IP networking broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au. Request continues strong financial run 2003-12-19T04:15:00Z request-continues-strong-financial-run Request Broadband Pty Ltd (Request), a leading Australian broadband services provider, has continued its unbroken run of positive results over the past nine months reinforced by a 16 per cent increase in monthly revenues since July 2003. Financially self-sufficient, Request has achieved a leadership position in the provision of Next Generation broadband IP networking services to Australian businesses. The company is targeting 100 per cent growth in total revenues, and 110 per cent growth in its customer base, in 2003/2004 financial year. Request has been generating positive operational cash flows during the 2003 calendar year and it is using surplus funds to invest in network expansion and accelerated customer acquisition. "Request has had three consecutive quarters of EBITDA positive results due to our steady revenue growth from innovative products and sensible network investment," commented Phil Sykes, Requests CEO. "This is a major achievement in todays highly competitive telecommunications market. Additionally, the recent launch of Requests broadband voice service (RequestVoice) is attracting strong interest from businesses seeking a voice and data bundled offering. Expansion of Requests national network is on target with the focus on a customer driven network rollout. Request will have its own DSL equipment deployed in 90 exchanges by June of 2004. Request also has access to a broad range of services in 55 extra exchanges through its reciprocal infrastructure sharing arrangement with Optus/XYZed, giving a total of 145 exchanges capable of delivering converged voice and broadband networking solutions to Australian businesses. Earlier in the year, Request awarded Cisco Systems a contract for the supply of broadband IP networking equipment for Requests national network expansion. Request selected Cisco over seven other vendors for a number of compelling reasons. Ciscos proven understanding of broadband IP technology, competitive pricing, functionality and support were key deciding factors in Requests decision, said Ian Noble, General Manager, Request Solution Engineering and Network Operations. A significant factor in Requests extremely high network availability has been the consistent availability and high reliability of the Cisco 6260 Digital Subscriber Line Access Multiplexers (DSLAM) and other core networking equipment. Request clearly understands that there is a growing market for broadband enabled services and Cisco is excited to be working with Request at a time when more and more Australians demand broadband, said Peter Papaioannou, Regional Manager Telecommunications, Cisco Australia and New Zealand. While the contract is for the supply of 33 DSLAMs over the period of June 2003 to June 2004, Requests business plan currently targets a further 150 exchanges over the following three year period. NDC has been awarded the contract to undertake the installation requirements involving rack builds, cabling and DSLAM installs. Requests service offerings are unique in that the company provides value added services at the upper layer of the network, concludes Sykes. The current network expansion activity is focusing on accelerating the commercialisation of a range of new and innovative IP products under development and to further develop and expand the companys channels to market. Sykes attributes this success to Requests increasing levels of innovation and service quality, the strength of its partnership with channels and broadened market awareness of the companys products and services. Today, Request has 13,200 business sites connected to its network and over 80,000 end users. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au. Request Business Solutions Dealer network set to grow 2003-12-10T15:10:00Z request-business-solutions-dealer-network-set-to-grow Request Business Solutions (Request Business), the direct sales and service arm of Request Broadband Pty Ltd (Request), is attracting the attention of potential dealers nationally because of its voice and internet bundled offerings designed to deliver generous ongoing revenue streams to dealers. Request Business has committed to the Dealer Program with dedicated southern and northern based dealer managers. The attraction for dealers is the unique product set that they can take to their existing customer base. Request Business currently has nine dealers and is looking to have over 20 active dealers by the end of this year. We are able to address two distinct dealer categories, said Garry McCarten, General Manager of Request Business Solutions. The first dealer category is service organisations who specialise in sales and service of key systems and PABXs and/or business mobile phones. We are confident that this group will embrace the dealership program because of the value proposition our Voice-on-Broadband product delivers. The second dealer category is the smaller systems integrator and IT services organisations who seek to offer bundled voice and high speed internet services, without wanting to put in place the required service management infrastructure. Request Business offers these dealers a virtual broadband voice and data service delivery capability to deliver real communications value to the customer as well as generous commissions for the dealer. Request Business dealers are able to offer customers: voice-and-data combination services saving an average of 25 per cent off existing telephone bills uncongested Symmetric or Asymmetric internet services which include free blocking of virus and intrusion attempts - RequestProtect. Plexus Communications, who supplies integrated hardware and network solutions to its customers, has understood the value proposition of bundling Request's voice and data broadband offerings. Our business customers will now be able to gain the benefits achieved through competitive line rental, competitive call structure and internet services, said Andrew Polidoras of Plexus Communications. We see our partnership with Request as the edge our customers, and we, have been looking for." One of the first dealers to sign was Blue Connections. Albert Curigliano of Blue Connections said, In providing system integration services to existing and new clients, one of the more commonly asked questions to us was Can Blue Connections recommend or assist in a reliable DSL provider? By being a Request Business Dealer, it has ensured that we were able to provide our clients a reliable and secure communication product. This has also allowed us to focus on our core business and more importantly provide the client a total solution. McCarten maintains that Request products give dealers the opportunity to remain focused on their primary business objectives while augmenting their communications product offerings to customers. Importantly, becoming a Request Business Dealer ensures that these organisations remain competitive and relevant to their customers by becoming involved and skilled in the rapidly expanding broadband market. The dealers take on these additional services without the risks and costs associated such as billing issues, technical support, credit risk, marketing and branding. Our dealers receive lucrative ongoing revenue streams with choices of either a significant trailing commission as a per cent of a customers combined phone and data services, or an upfront sales commission and smaller trailing commission, concluded McCarten. Moreover, our services also deliver to the dealers the opportunity to generate new revenues and remain competitive through their involvement in the rapidly expanding broadband market. For more information on Request Business Solutions Dealer Program, contact Steve Andrews Southern Region Dealer Manager, on 03 8628-2749 or Mark Rook, Northern Region Dealer Manager, on 02 9699 6434. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers as well as its retail arm, Request Business Solutions. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress, RequestSoHo and RequestVoice. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au. For more information on Request Business Solutions, visit www.requestbusiness.com.au. Request announces more attractive VPN and alternative access options to its broadband network 2003-11-12T18:52:00Z request-announces-more-attractive-vpn-and-alternative-access-options-to-its-broadband-network Request Broadband Pty Ltd (Request), a leading Australian broadband services provider, has announced enhancements to its RequestVPN Lite product and has also launched its ISDN Alternative Access solution to enable sites to secure access to its RequestVPN product where DSL is unavailable. Requests RequestVPN Lite, was launched six months ago.and features a price point that meets the communications needs of teleworkers, low volume users and small retail outlets needing to access a company network securely. [RequestVPN Lite contains all the security and privacy advantages of RequestVPN, but is designed to specifically target lower volume users.] The three packaged options are summarised in the table below. The All you can eat VPN access, during a generous after hours period of 6.00 pm to 8.00 am, is a standard product feature. RequestVPN Lite 1 and 2 now includes 500Mb of free bundled usage during business hours prior to this, only the after hours access was free of charge. RequestVPN Lite 3 remains at 1 Gb but has attracted a price reduction of 10 per cent and continues to be the more cost effective alternative for low-medium volume users. The internet component of RequestVPN Lite has also been restructured to fit more closely with Requests SoHo product - RequestSoHo. The new RequestVPN Lite restructure applies to all RequestVPN Lite services ordered from the 21st October 2003 and will be retro-fitted to all existing RequestVPN Lite services from this date. These enhancements reflect what our channel partners are telling us the market is demanding and reacting positively to, said Mark Di Iorio, Request Product Manager. Our partners are already telling us they are confident that they will be satisfying a larger number of businesses providing remote access to employees, teleworkers and small businesses undertaking after hour network applications with the newly restructured RequestVPN Lite. Request has also announced the release of RequestVPN ISDN Alternative Access and RequestVPN ISDN Diversity. ISDN Alternative Access allows client sites secure national access to the RequestVPN product where DSL is unavailable by utilising ISDN or PSTN infrastructure, said Di Iorio. This is of enormous assistance to organisations with widely dispersed sites results in the inability to access the Request network due to remoteness or lack of appropriate exchanges. The RequestVPN ISDN Diversity offering is designed for mission critical services. By having an ISDN diversity connection, DSL VPN clients are ensured of continuous service even if the primary RequestVPN DSL connection becomes unavailable. This service is important for head-office productivity where all users rely on the organisations connection to be always available. About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress, RequestSoHo and RequestVoice. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au. Request announces first Platinum Partner 2003-10-14T13:09:00Z request-announces-first-platinum-partner Request Broadband Pty Ltd (Request), leading Australian broadband services provider, has announced that Activ Australia has become the first Request Platinum Partner. Activ was one of the first organisations to join the Request Partner community and has been a Request Partner for two years. Tim Watson, Activs CEO said, We are delighted to have achieved the highest Request Partnership status level. Our partnership with Request enables both companies to benefit from each other's expertise and resources, ensuring that customers view us as a trusted and valued advisor. We believe our commitment to service excellence, industry-leading support and technical expertise have been deciding factors in making us the first company to meet Requests highest level of Partner accreditation - Platinum. The award was presented by Request in recognition of exceptional sales and service support. Activ is the sole Request Partner to be granted Platinum Partner status. The Platinum Partner status recognises Activs commitment to providing innovative managed connectivity solutions, real business value and dedicated support to customers using the Request network, said Scott Carter, Request Director of Sales. Activ has been implementing VPNs for six years and has 450 customers using the companys managed services. The company was attracted to Requests VPN offerings because of the networks robustness and quality the company had had ongoing problems with its incumbent carrier. Watson said, Requests next generation broadband IP Network architecture ensures we can add value to our managed services over time. This includes tailored applications as well as voice and video conferencing. Activ focuses on managing the core communications needs of businesses wishing to outsource their internet and voice requirements. Further application support (including hosting) and value added services are provided via its solution partners. Our understanding that a properly managed solution requires working closely with the customers IT&T suppliers underpins our success, said Watson. Activs Solution Partner program was developed to facilitate the delivery of a wide range of complementary services that require high quality communications solutions to work effectively. The company has approximately 70 Solution Partners Australia wide. Our partners bring with them special expertise to address a wide range of horizontal and vertical markets and applications, added Watson. Request announced its new, revitalised Request Channel Partner program Request Professional Partnership Program (PPP) in July of this year, building on the success of the channel program launched two years ago. The Platinum Partner, Gold Partner, Professional Partner and Channel Partner status levels are dependent on the number of Request services under management and revenue performance. - END - About Activ Activ harnesses the power of the internet, helping to develop businesses and enhances productivity while keeping each organisation protected from unwanted intrusion. The company puts special focus on delivering standardised but flexible communications and security solutions so as to provide a high degree of ease of use and scalability, allowing Activs clients to grow their businesses with less risk. To make the most of the opportunities the web provides and keep risks to a minimum, Activ works with solution partners - responsible for customer applications and local network support. This alliance means that businesses can refer to a single accountable Client Service department to make all the business tools required available and functioning reliably at all times. Typical deployments include VPN broadband and Internet access, managed security services, unified messaging, global roaming, remote backup storage, and integration services. For more information on Activ, visit www.activ.com.au. About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress, RequestSoHo and RequestVoice. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au. Request delivering broadband voice solutions for business 2003-10-07T13:36:00Z request-delivering-broadband-voice-solutions-for-business Request Broadband Pty Ltd (Request), leading Australian broadband services provider, has announced the availability of RequestVoice, a new range of broadband voice solutions specifically tailored for medium and small enterprise customers. The new solutions leverage the inherent capabilities within Requests own broadband IP and ATM network to deliver business grade voice services in parallel with Requests leading edge IP VPN and internet access products over the one broadband DSL access. Request has always strived to be at the forefront of providing innovative services using its national broadband network, said Phil Sykes, Request CEO. Now, by adding broadband voice solutions to our offerings, Request is able to provide all of an organisations fixed telecommunications requirements over one physical broadband access. Simply put, by using the one physical DSL access, Request is able to provide a compelling bundled solution for an SMEs fixed voice, data networking and internet needs. Business customers will be able to receive one bill for all these services and have one contact point for all service related enquiries. Requests voice solutions fall into two broad categories. Firstly, Request is enabling Voice over IP (VoIP) solutions across multiple business sites through the use of Requests leading-edge private IP VPN solutions. Secondly, Voice over DSL (VoDSL) is being used to provide SME customers with full access to the Public Switched Telephone Network (PSTN) via standard telephony interfaces such as POTS and ISDN. Voice over VPN (VoVPN) We have coined the term VoVPN to cover the first category - to distinguish our solutions from the more basic VoIP services which use the public internet for carriage of voice services, said Sykes. Whilst using the same underlying IP technology, our solutions are provided over Requests secure, business grade IP network completely separate from the internet. This enables us to control quality and classes of service to ensure business expectations of voice quality are being met. A number of customers have upgraded their voice networks to take full advantage of the flexibility and efficiency available when using Requests VPN for their voice needs. Request has successfully completed several months of field trials of its VoVPN service. Ray Smith, Director Products and Services with Samsung Communications, a Request Partner, said that his organisation had trialed, and has now been using for some months, Requests VoVPN solution internally. The savings to our voice communications costs became obvious within a week, said Smith. Smith added, The partnership between Request and Samsung Communications range of Enterprise IP Solutions delivers a number of cost saving and innovative solutions for our own customers, often without the need to purchase new handsets or implement new infrastructure. And Requests business grade network is an important element in delivering the quality of service our customers demand. Samsung Communications is actively promoting RequestVoice to its business customers and currently has over 20 sites that have implemented the new VoVPN solution and realising genuine financial benefits. Industry analysts, Frost & Sullivan, maintain that VoIP will account for approximately 75 per cent of world voice services by 2007. Voice over DSL (VoDSL) Requests VoDSL services allow existing customer premises equipment (PBXs, key systems and handsets) to be retained while providing businesses with a complete package of voice lines, competitive call rates and broadband data services. Smart technology on the customer premises connects the existing telephone equipment and data network to the broadband service, avoiding the need for costly phone system upgrades or replacement. We recognise that most businesses have made a significant investment in their phone systems and cannot see any justification for a costly upgrade, said Sykes. Our VoDSL solution protects that investment and offers medium and small businesses access to voice and data services that were the traditionally the domain of large corporates. Requests VoDSL solution allows the business to retain their telephone number and line features, but importantly, breaks the recent trend towards increasing telephone line rental charges, breaking Telstras near monopoly on voice services into the SME market. Additionally, Request believes that DSL access network technology has transformed the economics for delivering local telephone services to businesses providing a new commercial opportunity for Requests service partners whose profits are enhanced by leveraging broadband access lines to provide both voice and data networking services. The inclusion of voice services within Requests product portfolio is just one more example of the flexibility, scalability and effectiveness of broadband networking in the business environment, concluded Sykes. By combining Requests leading-edge broadband IP data products with traditional voice services we are able to deliver the long awaited benefits of convergence. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au. Request expansion continues with new staff appointments 2003-09-15T15:00:00Z request-expansion-continues-with-new-staff-appointments Request Broadband Pty Ltd (Request), leading Australian broadband services provider, has, over the last few months, attracted a number of experienced industry professionals to join its team. Chris Pearl has been appointed NSW State Manager with Helena Ng joining him in the support role of Customer Solution Consultant in the Request Sydney office. Pearl has recently returned to Sydney after nine years in Adelaide where his last position was working with ETSA (Electricity Trust of South Australia) and the authoritys fibre rollout statewide. Previous roles included State Manager Dun and Bradstreet. Helenas last role was three years with CoSine Communications in Singapore, HK and Korea. Prior roles were with Lucent and Alcatel in Australia. Helena has expertise in Virtual Private Network (VPN) network architecture design, integration and deployment for business customers. To support the increasing pace of product development and the continuing expansion of its national broadband IP network, Request has appointed Steve Smith to join the companys broadband network design and development team. Smith has extensive experience in network design, having formerly worked with Bearing Point (KPMG Consulting) as a senior network architect principally on the design of broadband internet service delivery, deployment and maintenance for a major Australian carrier. With the increasing numbers of VPNs and multi-site networks that Request has deployed and now has under management for Australian businesses, a new management role has been established with the appointment of David Gale as the companys, VPN/Multi-site Solution Delivery Manager. Kim Wingerei is Requests new General Manager Strategic Business Development. Wingereis role is to identify and implement strategies to accelerate the growth of the Request business, particularly through acquisitions. With a varied international background that includes roles in corporate advisory, sales management within the telecommunications industry and managing systems integration companies, Kim brings an additional dimension to the Request management team," said Phil Sykes, Request CEO. The new members of the Request team bring significant business and technical experience with their appointments. Requests key business differentiator is its ability to transform highly complex technology and systems into cost effective, broadband networking solutions that add tangible value to Australian businesses, said Sykes. Request has won two prestigious industry awards over the last two weeks - the CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year and the ATUG Telecommunications 2003 award for Excellence in Telecommunications. Sykes attributes this success to Requests increasing levels of innovation and service quality, the strength of its partnership with channels and broadened market awareness of the companys products and services. Today, Request has over 11,500 business sites connected to its network and an estimated 80,000 end users. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. September 2003 saw the company win the ATUG Telecommunications 2003 award for Excellence in Telecommunications. In August 2003, Request achieved the highly prestigious CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. Other awards include the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution and Carrier of the Year 2002 ATUG award. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. Request wins prestigious CommsWorld Industry Award 2003-09-01T16:19:00Z request-wins-prestigious-commsworld-industry-award Request Broadband Pty Ltd (Request), a leading Australian broadband services provider, has been awarded the CommsWorld Telecomms 2003 industry award for Broadband Wholesale Carrier of the Year. The award was presented in Sydney on 28 August during the annual CommsWorld Telecomms Awards Dinner where standards of excellence are recognised in all fields of telecommunications services. In just over three years, Request has grown from a business idea and two people to a vibrant and successful wholesale broadband services company providing broadband IP networking services throughout Australia. The company has deployed a national broadband IP network and now has the second largest business customer base with over 11,000 business sites now connected and an estimated 80,000 end users. Request has led the industry in developing a vibrant and successful channel model where Request partners provide service to all market sectors throughout Australia. This award is a tangible acknowledgement of Requests accomplishments throughout the last year, said Phil Sykes, CEO of Request. We attribute this success to our increasing levels of innovation and service quality, the strength of our partnership with channels and broadened market awareness." In August 2003, Request announced it was the first Australian broadband carrier to achieve certification to the AS7799.2:2003 standard for Information Security Management Systems (ISMS). The initiative took nine months to successfully complete and provides Request with the unique market advantage of being the only national, broadband IP networking provider that is able to deliver DSL and VPN services supported by compliance with the AS/NSZ 7799.2 Information Security Management Systems standard. From its sound financial base and continued sales growth, particularly in network-based IP Virtual Private Networking (IP VPN) services, Request is deploying additional network infrastructure into 38 exchange areas across Australia over the next 12 months. We see the CommsWorld Telecomms awards as recognition of the telecommunications companies who are continuing to grow and thrive in what has been a difficult trading environment, said Sykes. Request is strongly positioned to continue to build on the business success it has created. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. In March 2003, Request was awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. March 2002 saw Request awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. October 2001 saw Request being awarded the PC Authority Labs Award for Top Business Broadband for its DSL business offerings. Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit www.request.com.au. Request announces more aggressive channel program 2003-07-11T21:58:00Z request-announces-more-aggressive-channel-program Request Broadband Pty Ltd (Request), a leading Australian broadband services provider, has launched its revitalised Request Channel Partner program Request Professional Partnership Program (PPP). At a time when competing vendors are pulling money out of channel models, Request is investing substantial funds in the PPP which introduces a new channel structure and initiatives, to provide top partners with processes, support and training to help drive partner profitability and increase customer value. How we work with our 160 plus channel partners is a critical component of Requests go-to-market strategy which aims to ensure that customers have flexibility in how they obtain Request broadband solutions, said Scott Carter, Requests Director of Sales. Our Professional Partnership Program focuses on driving new business to Partners, training them on Requests new and upcoming solutions and increasing our support to specific partner levels. PPP builds on the success of the channel program launched two years ago and delineates clearly how Request and its partners intend to go to market together. The tiered program offers four partner status levels: Platinum Partner, Gold Partner, Professional Partner and Channel Partner, reflecting different levels of commitment embraced by individual Request Partners. Partner classification is dependent on the number of Request services under management and revenue performance. Partners are able to garner Growth Fund rebates provided they complete training, become accredited and meet pre-set sales targets. Sales revenue targets vary for each partner level. Top tier Partners will now be more closely involved in Requests product development process. Training involves partners completing an instructor-led accreditation course as well as ongoing sales and marketing training courses. Request is also offering to the two top partner levels its professional services consultants to assist in solution design. Joint marketing campaigns will also play an important role in branding the strength of Requests Partners broadband solutions. Carter added, Engaging the right Partners with the right knowledge and skills at the right time in the sales process will improve the customer's overall experience with both Request and our Partners. It's clear that early partner engagement and committed partner involvement is required for today's solution-based selling model. Our focus is to equip Request Partners with the tools they need to focus on, and be successful in, key growth broadband adoption sectors in 2003-2004. I am confident that we have put together a program that avoids complexity and will help our Partners deliver leading industry solutions to their customers. In addition, to develop upon Requests existing commitment to its carrier partners, the company has also launched its Carrier Partner Program (CPP). The special needs of each Carrier Partner have been taken into consideration in the development of the CPP which is being finalised in alliance with each carrier. Requests PPP and CPP focus on developing best business practices, increasing ROI and productivity, building new revenue and advancing the ability of partners to offer specialised services and solutions in their areas of core competency. These tools ensure that Requests Partners are competing on their value-add rather than price in the market place. Great technology is just the first step, concludes Carter. Through programs such as the PPP and the CPP, we are providing the tools and processes that will continue to make working with Request easy for our Partners while making them stronger and more in tune with the marketplace resulting in them being indispensable customer allies. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. In March 2003, Request was awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. March 2002 saw Request awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. October 2001 saw Request being awarded the PC Authority Labs Award for Top Business Broadband for its DSL business offerings. For more information on Request, visit www.request.com.au. Request announces virtual fibre service with availability of DSL load sharing 2003-06-18T10:02:00Z request-announces-virtual-fibre-service-with-availability-of-dsl-load-sharing Request Broadband Pty Ltd (Request), a leading Australian broadband services provider, has announced the release of DSL load sharing on the Request network. Load sharing enables businesses to utilise multiple broadband connections to combine the bandwidth and provide higher capacity connectivity solutions for Virtual Private Networks (VPNs) and broadband internet access. Simply put, DSL load sharing allows IP traffic to be presented across multiple DSL links into the office, said Chris Roberts, Request Senior Product Manager. Up to eight DSL links can be combined together to deliver symmetric connections with capacity as high as16Mbps and asymmetric capacity as high as 48Mbps. Roberts maintains that the offering is unique in the market because of its widespread availability. Requests competitors only offer higher speed symmetric DSL services in very limited geographic areas. Requests load sharing service meets the need for businesses requiring greater than 2Mbps for their VPN head office connections and internet business applications. With the vast growth of broadband internet services over the past three years, organisations have enjoyed low cost internet connections but, often, they reach a point where greater bandwidth is required. The establishment cost and monthly running costs of higher bandwidth fibre-based connections are prohibitive for most medium and small businesses. With the load sharing DSL broadband solution, Request has created another major price-performance breakthrough for Australian business. In addition, as enterprises increase their use of the internet to deliver their mission-critical applications, maintaining only one link to the internet represents a single point of failure and serious network vulnerability. Load sharing delivers resilience, ensuring maximum up time by rerouting traffic through other links should one of the physical links degrade or suffer a line fault. Requests DSL load sharing works on all Request supplied services, regardless of location. It is ideally suited for head office sites of our RequestVPN offering [IP Private Network solution], where a low cost alternative to fibre can be used as a feeder to a large number of remote or satellite offices, said Roberts. Load sharing also expands the symmetric traffic capabilities at remote sites. Many remote sites have been limited to 512K symmetric until now, added Roberts. Now, 1Mbps or more symmetric traffic can be delivered to these businesses. [In contrast to residential internet browsing, business data traffic is inherently symmetric the quantity of information flowing into the business is usually the same as that being sent from the business.] - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. In March 2003, Request was awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. March 2002 saw Request awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. October 2001 saw Request being awarded the PC Authority Labs Award for Top Business Broadband for its DSL business offerings. For more information on Request, visit www.request.com.au. Requests latest VPN offering meets growing teleworker and small office needs 2003-05-26T15:33:00Z requests-latest-vpn-offering-meets-growing-teleworker-and-small-office-needs Request Broadband Pty Ltd (Request), a leading Australian broadband services provider, has launched its latest VPN offering. Ten months after launching its flagship and award winning VPN solution, RequestVPN, Requests RequestVPN Lite features a price point that is a welcome communications solution for teleworkers, low volume users and small retail outlets needing to access a company network. RequestVPN Lite is the latest addition to the RequestVPN product family and is part of a suite of functionality coming in the next few months with our second phase of VPN developments, said Phil Sykes, Request CEO. RequestVPN Lite provides secure national access to any new or existing VPN at an extremely competitive price. As an entry-level, affordable but secure high-speed connection to a private enterprise network, RequestVPN Lite is ideal for after hours network applications such as scheduled back-up or the production of end-of-day reports. RequestVPN Lite complements Requests RequestVPN product by providing related security and privacy capability at a cost-effective price. Internet access is also available as an option. Requests service providers have welcomed the addition of RequestVPN Lite to their stable of Request developed Next Generation broadband IP networking services. Tim Watson, CEO of Activ, one of Request's Gold Channel Partners, said, "The organisations we have signed up to provision found it to be the right combination of speed and low cost. Because inter and intra office data volumes are low for these organisations and the cost is sub $100 per month, the business decision to implement was easy." RequestVPN Lite enables users to connect to their corporate network from home without entering the public Internet providing secure national access into company VPNs without the need for encryption. Three packaged options, with monthly fee bundling VPN and Internet usage, are available. The All you can eat VPN access during a generous after hours period of 6.00 pm to 8.00 am is a standard product feature. RequestVPN Lite 1 and 2 meet the needs of businesses providing remote access to employees, teleworkers and small businesses undertaking after hour network applications. RequestVPN Lite 3 is the more cost effective alternative for low volume users. Request is currently expanding its network with the addition of 38 exchanges. The first four new exchanges are due for completion in June 2003. By June 2004, Request will be delivering services from over 145 business-grade exchanges. This includes an additional 55 exchange areas now available as a result of the Request/Optus reciprocal network sharing arrangement entered into in December 2002. Request was recently awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. The company has over 160 channel partners (telcos, network integrators and business ISPs) taking Request broadband services into virtually every industry sector in Australia. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. In March 2003, Request was awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. March 2002 saw Request awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. October 2001 saw Request being awarded the PC Authority Labs Award for Top Business Broadband for its DSL business offerings. Request announces strong Q3 operational results 2003-05-06T13:11:00Z request-announces-strong-q3-operational-results Request Broadband Pty Ltd (Request), a leading Australian broadband services provider, has reported an EBITDA positive result for the third quarter of the 2003 financial year. The Company is now generating sufficient revenues to fund its own operational expenses. For an infrastructure-based telecommunications company, that has been in commercial operation for less than two years, to be able to deliver such a strong result is exceptional, said Seevaratnam Balachandran, Requests Financial Controller and Company Secretary. Solid and ongoing financial management has been key to this level of success. Request is in the process of expanding it national network so that many more Australian businesses can gain access to high performance, highly reliable broadband IP networking services, said Phil Sykes, Requests CEO. The current expansion plans are also focusing on accelerating the commercialisation of a range of new and innovative IP products under development and to further develop and expand the Companys channels to market. The network expansion plan involves the deployment of DSL networking equipment in up to a further 38 exchanges plus an increase in the capacity of the Companys backbone network comprised of Cisco switching infrastructure and inter capital ATM network. The first four new exchanges are due for completion in June 2003. It is planned that by June 2004, Request will be delivering services from over 145 business-grade exchanges. This includes an additional 55 exchange areas now available as a result of the Request/Optus reciprocal network sharing arrangement entered into in December 2002. Sykes emphasises that the key to Requests success has been its focus on achieving a self-funding position through the close alignment of its investment in network deployment with customer growth and revenue generation. The company leverages its best-in-breed infrastructure and broadband connectivity to deliver on its pragmatic build-to-demand model. The long-term survivors in the broadband race will be financially stable operators that own network infrastructure enabling them to offer differentiated products from a cost base they can directly control as Request has demonstrated, concludes Sykes. Leaders in every industry should keep a close eye on broadband in their markets to be ready for the moment when it starts to refashion their value chains. Today, Request is financially self-sufficient and has achieved a leadership position in the provision of Next Generation broadband IP networking services to Australian businesses. The company has over 160 channel partners (telcos, network integrators and business ISPs) taking Request broadband services into virtually every industry sector in Australia. Request was recently awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. - END - About Request Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. In March 2003, Request was awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. March 2002 saw Request awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. October 2001 saw Request being awarded the PC Authority Labs Award for Top Business Broadband for its DSL business offerings. For more information on Request, visit www.request.com.au. Request names Getronics as sole supplier of its broadband installations services 2003-03-25T14:00:00Z request-names-getronics-as-sole-supplier-of-its-broadband-installations-services Request Broadband Pty Ltd (Request), a leading Australian wholesale broadband services provider, has awarded Getronics Australia an additional contract worth between $4.5 and $6 million to become the sole supplier of its broadband installation services in Australia. The new three-year contract will complement Getronics existing support and maintenance contract, which was signed at the beginning of 2002. Getronics understanding of our business, coupled with its national reach, were major influences in our decision to expand this relationship. A critical part of the deal will involve Getronics integrating their workforce management system with Requests customer provisioning system to speed up installation processes. This will ensure Request is able to deliver on the service level agreements (SLAs) we offer our customers, says Kath Miles, General Manager, Customer Service, Request. A provider of national broadband Internet protocol (IP) services using IP networking and digital subscriber line (DSL) technology, Request required extra installation support to connect the growing number of business and small office/home office (SOHO) customers who are signing up to its broadband network. Request expects Getronics to install between 800 and 1,000 new customers per month, steadily increasing over the next 12 months. Under the terms of the contract, Getronics will warehouse and stage Requests DSL routers, which will be configured and distributed to field engineers, ready for installation. Getronics will also track Requests stock of routers and handle maintenance and repairs. This contract has allowed us to cement our existing relationship with Request. Our national infrastructure, reach and capabilities neatly matches Requests broadband delivery offering, allowing a high level of service to be delivered to their customers, says Jon Marks, National Sales Manager, Services, Getronics. Request, with its Cisco-powered DSL access and core network deployed around Australia, is one of the fastest growing providers of business-grade broadband IP services with a clear focus on the delivery of managed IP network services for small and medium businesses. The services enable these businesses to connect to the internet at very high speeds, while simultaneously providing private, secure, high performance IP networking between offices via a single DSL link. ENDS About Getronics With approximately 26,000 employees in over 30 countries, Getronics is one of the world's leading providers of vendor independent solutions and services to professional users of Information and Communication Technology (ICT). Through consulting, integrating, implementing and managing Infrastructure Solutions and Business Solutions, Getronics helps many of the world's largest global and local organisations to maximise the value of their technology investment and improve interaction with their customers. Getronics' headquarters is in Amsterdam, with regional head offices in Boston and Singapore. Getronics' shares are traded on Euronext Amsterdam ('GTN'). For further information about Getronics, visit www.getronics.com. About Request Request is an infrastructure-based wholesale broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for multi-site customer networking, Request's Next Generation broadband IP Network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo. In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure. October 2001 saw Request being awarded the PC Authority Labs Award for Business Broadband for its DSL business offerings. In March 2002, Request was awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. In March 2003, Request was awarded the 2003 ATUG Industry Award for Best Communications Solution SME for its RequestVPN solution. Request named winner of ATUG Best Communications Solution - Small Business award 2003-03-06T15:22:00Z request-named-winner-of-atug-best-communications-solution-small-business-award Request Broadband Pty Ltd (Request), a leading Australian wholesale broadband services provider, was awarded the ATUG Industry award for Best Communications Solution - Small Business for its RequestVPN solution at the ATUG annual Gala Dinner held in Sydney last night. Philip Sykes, CEO of Request, received the award in front of national and international IT&T peers. Nominees in the Best Communications Solution - Small Business category had to demonstrate how the organisation has provided a communications solution to a small business which has efficiently and cost effectively contributed to the successful operation of that business. Criteria for the award covered benefit to end users, innovation for the telecommunications industry and quality of service. For 18 years, ATUG has honoured outstanding organisations, which have transformed the way individuals and companies communicate, through their committed efforts and technological innovations," said Rosemary Sinclair, ATUG Managing Director. "Request continues to make a significant contribution to users of telecommunications services bringing the benefits of technology to more and more users through its can do attitude. This award provides genuine recognition for what the entire Request team has focused on over the last 12 months. We created a new product-market combination with RequestVPN, that has broken previous price-performance barriers to enable more and more of Australias small and medium businesses to implement broadband wide area networking solutions between their geographically distributed branch offices, said Sykes. Since mid 2001, Request had been experiencing increasing demand not only for business-grade high speed access to the internet but also for high speed connections between geographically dispersed business offices. Request launched its broadband, network-based IP VPN solution (RequestVPN) in June 2002 to provide the most cost effective and secure means to deliver these increased business networking solutions. Prior to launching RequestVPN, Request had successfully piloted the service for approximately six months with both private and government organisations. Small and medium businesses are now adopting the well established communications principle used by larger corporations which is to demand that their inter-office traffic must be kept completely away from the security risks and performance vagaries of the Internet. Requests broadband IP VPN satisfies that principle with a price-performance package previously unavailable on such a scale in the Australian market, said Sykes. Since its commercial introduction, demand for RequestVPN has grown rapidly to be a significant portion of all Request orders. Currently, between 25 and 30 per cent of Requests orders for broadband services are being provisioned for a RequestVPN solution. Today, Request has over 140 individual VPNs ranging in size from two sites in a single city to 400 sites across Australia in a variety of different configurations. Request is forecasting that broadband IP VPN revenues will overtake traditional business broadband sales by end 2003. Jones Lang LaSalle was one of the early adopters of Requests IP VPN to streamline communications between its distributed building management sites. Other Australia wide businesses that have implemented RequestVPN as a way to increase productivity and decrease costs from legacy technology solutions include JB Hi-Fi, Greenbay, Jetset Travelworld, Wesley Mission, Australian Kitchen Industries and QITS. RequestVPN provides users with increased productivity gains and competitive advantages. These key advantages are performance, scalability, centralised management, ease of implementation, low capital and administrative cost and security. The managed VPN solution is offered via Request Service Providers whose small to medium business end customers seek enterprise-level communication at a cost effective price. An integral part of the success of the RequestVPN solution is the customer service levels offered. Request continues to undertake R&D to further enhance the existing RequestVPN solution with additional functionality that will allow customers to utilise the solution for a broader range of applications. Future enhancements include roaming access connectivity, high QoS guaranteed throughput tails and online management portal. The second quarter of 2003 will see Request releasing Phase 2 of its unique VPN product. - END - About Request Request is a wholesale broadband applications and services company delivering flexible and innovative broadband solutions to small and medium businesses (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for true customer networking and offering the real value proposition of broadband for business, Request's new world network architecture specifically supports the evolution to broadband, IP-centric internet and e-business applications. Core products include RequestXpress, RequestSoHo and RequestVPN. Companies are able to access rapid and cost-effective delivery of services such as high-speed internet access, private networks, voice over IP, video over IP, virtual and corporate remote access for voice and data concurrently over the same broadband link without the need for additional infrastructure. October 2001 saw Request being awarded the PC Authority Labs Award for Business Broadband for its DSL business offerings. In March 2002, Request was awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. In March 2003, Request was awarded the 2003 ATUG Industry award for Best Communications Solution - Small Business for its RequestVPN solution. In partnership with application developers, Request is focused on developing and delivering innovative services, supported by an online business model and backed up by pro-active, end-to-end network management and technical support to its service providers. For more information on Request, visit www.request.com.au. Request announces network expansion plans 2003-02-17T15:00:00Z request-announces-network-expansion-plans Request Broadband Pty Ltd (Request), a leading Australian wholesale broadband services provider, held its second annual Request Channel Partner Forum at the Manly Pacific Park Royal on 6 and 7 February 2003. The two day conference attracted such speakers as Senator Kate Lundy, Shadow Minister for IT & Sport and Rosemary Sinclair, ATUG MD. Kerri Pottharst was the highlight at the Gala Dinner, sharing her own personal development and strategies to Go the extra mile.. - Theme of the Forum. Request CEO, Phil Sykes, announced that the company had committed to expanding its core network and would have a 145 business grade exchange coverage by June 2004. Further network rollout is justified because of the strong demand for VPN services, said Sykes. The first four new exchanges to be deployed are Silverwater (NSW), Wheelers Hill (Vic), Toowong (Qld) and Balmain (NSW). This would be made up of the 52 existing Request exchanges, 38 new Request exchanges over the next 16 months and 55 Optus exchanges made available by the reciprocal wholesale supply contracts signed by Request and Optus last December. Today, Request enjoys just under 17 per cent of the revenue for all business DSL connections, said Scott Carter, Requests Director of Sales. Carter outlined the various 2003 marketing and sales programs that would ensure a solid growth in market share over the next 12 months. The company would also be launching an enhanced Service Level Agreement Premium SLA, releasing Phase 2 of its unique VPN product and is currently testing voice over IP (VoIP) over its network with a VoIP solution planned to be released in the second half of 2003. The fact that 30 per cent of December 2002 sales were RequestVPN solutions and 20 per cent were symmetric DSL installations, reinforces Requests belief that the future is not just in the internet world but in the data world. What we are delivering is symmetric business information solutions to the small to medium office [SMO] environment, said Carter. And this presents an enormous opportunity for our Request service provider community. The second annual Channel Partner awards saw RSL.COM win Request Platinum Carrier Partner 2002, Activ Australia win Request Platinum Channel Partner 2002, with Lanrex winning Request Best New Channel Partner 2002. Saise won Request Gold Channel Partner 2002 and Techex Communications won Request Silver Channel Partner 2002. Embarking on an aggressive campaign to secure the position of the preferred business broadband services provider in 2003, Request has strengthened its channel sales and support team as well as the companys operational and customer support capabilities. - END - About Request Request is a wholesale broadband applications and services company delivering flexible and innovative broadband solutions to small and medium businesses (SMEs) throughout Australia. Requests broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers. Delivering on the need for true customer networking and offering the real value proposition of broadband for business, Request's new world network architecture specifically supports the evolution to broadband, IP-centric internet and e-business applications. Core products include RequestXpress, RequestSoHo and RequestVPN. Companies are able to access rapid and cost-effective delivery of services such as high-speed internet access, private networks, voice over IP, video over IP, virtual and corporate remote access for voice and data concurrently over the same broadband link without the need for additional infrastructure. October 2001 saw Request being awarded the PC Authority Labs Award for Business Broadband for its DSL business offerings. In March 2002, Request was awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. In September 2002, Request was awarded Victorian ATUG industry award for Best Broadband Solution Large Business. In partnership with application developers, Request is focused on developing and delivering innovative services, supported by an online business model and backed up by pro-active, end-to-end network management and technical support to its service providers. For more information on Request, visit www.request.com.au.