The PRWIRE Press Releases https:// 2014-11-20T00:46:11Z Kroll Ontrack Announces The Worst Data Disasters from 2014 2014-11-20T00:46:11Z kroll-ontrack-announces-the-worst-data-disasters-from-2014 Kroll Ontrack, the leading provider of data recovery and ediscovery <http://www.ediscovery.com/>  products and services, today announced its 12th annual list of the  top 10 data disasters from 2014. For the last 12 years, Kroll Ontrack has been collecting and publishing a list of the toughest physical and logical failures from its offices around the globe.   “Kroll Ontrack is proud to be able to ‘save the day’ when the unexpected happens,” said Todd Johnson, vice president of data recovery operations, Kroll Ontrack. “As the global leader in data recovery, Kroll Ontrack applies its state-of-the-art data recovery services and proprietary data recovery software to recover from all types of deleted, corrupt, missing, or inaccessible data loss. We’ve truly seen it all, but never give up hope. That attitude is what makes us successful, even with the worst of cases.”2014  Top Ten List of Data Disasters Compiled by Kroll Ontrack 10.   Water Damage at a Fire Call (Germany) A firefighter was fighting a fire when his Nokia Lumia 610 was damaged by water. He lost all of his data including photos of family and friends. Kroll Ontrack was asked to help and successfully recovered 732 photos from the phone.   9.    Late (United States) One company was preparing for a new IT infrastructure. The new storage array was waiting to be unpacked and powered up in the server room. The day before connecting it, the old storage array broke down and access to critical data was lost. After few minutes of panic and stress, an IT administrator decided not to make the situation worse and called the specialists at Kroll Ontrack. Everything ended positively.   8.    Unfortunate Accident (Norway) Kroll Ontrack received a call from a person who was in a ferry accident. His camera had been submerged in the water for over an hour. Ontrack Data Recovery specialists were able to recover the photos from the corroded memory card.   7.     The Dog Ate My… (United States) A dog mistook a USB flash drive for a chew toy. When the drive arrived at Kroll Ontrack, it had teeth marks all over it. The dog eventually made it out of the dog house because all of the USB drive data was recovered.     6.     Microsoft® Surface Mystery (United States) Sometimes we don’t get the story behind what happened to a device. Kroll Ontrack received a Microsoft® Surface “smashed” into pieces. All that is known is that data recovery was 100 percent successful.   5.     Swept Away Server (Bosnia and Herzegovina) A flood in the Balkan countries swept a RAID server 100 meters from the building it originated in. It took two weeks to locate the server where it had been sitting in water the entire time. Kroll Ontrack recovered 100 percent of the data. 4.     Data Under Attack (United States) When data loss is intentional, it’s usually with malicious intent. Hackers infiltrated a hotel this year deleting all of the active and backup data for 35 LUNs. Our team of highly-trained engineers worked onsite and remotely to recover all of the data that was lost.   3.    It Can Happen to Anyone (United States) Even Kroll Ontrack employees are not immune to data loss. While visiting the restroom in between meetings, a Kroll Ontrack employee slipped her iPhone into the back-pocket of her pants for safe keeping. As she stood up and picked up her briefcase to exit, the phone escaped, landing squarely in the toilet. Dripping wet, the employee brought her personal phone to the mobile recovery specialist in the cleanroom with a plea for help. No questions asked, engineering took on the case. All of the employee’s phone data, including her photos of her daughter, contacts and text messages were recovered.   2.    Waterfall Folly (Iceland) A young woman was taking pictures on her smartphone of a beautiful waterfall when a gust of wind drenched her with spray from the waterfall. She was covered in water and so was her phone. The woman lost access to her phone and all of her photos, but Kroll Ontrack performed a full recovery returning the photos and the phone in working order.   1.    A Difference in Opinion (Poland) From the client’s perspective: “My laptop did not want to follow my instructions. We totally disagreed with each other, and I lost my temper, hitting it strongly with an open hand. The laptop drive was damaged – that’s why I’m here.” At odds with his computer, the client hit the laptop directly in the place where the drive resided, and that resulted in the head scratching the platters. It was extensive damage, but Kroll Ontrack recovered 50 percent of the crucial data.   For more information about the 2014 Top 10 Data Disasters or to see a video of the top three stories visit: http://www.ontrackdatarecovery.com.au/data-recovery/data-disasters-2014/About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au or follow @KrollOntrack on Twitter. ENDS Kroll Ontrack Fundamentally Changes SQL Server Table Restores with the Launch of Ontrack PowerControls for SQL 2014-11-05T04:44:37Z kroll-ontrack-fundamentally-changes-sql-server-table-restores-with-the-launch-of-ontrack-powercontrols-for-sql An expansion of Kroll Ontrack’s signature data restoration tool is tackling one of the biggest headaches faced by SQL database administrators (DBA).  The company today announced it has expanded its award-winning Ontrack® PowerControls™ http://www.ontrackdatarecovery.com.au/search-microsoft-sql/ suite to include a granular search and restoration tool for Microsoft® SQL Server® <http://www.microsoft.com/en-us/server-cloud/products/sql-server/> . The expansion is in direct response to feedback from customers who say restoring SQL tables from backups or storage-tier snapshots is a frequent request that can easily add hours of disruption per day. The new capabilities can drastically cut the time spent restoring these tables, <http://youtu.be/9HkNQfn16hg> literally from hours to minutes Kroll Ontrack research revealed that 64 percent of the DBAs surveyed report regular SQL restore events per month, which are the result of dropped tables, missing row or column data, or table data that is needed for development or analysis. Thirty-nine percent report between one and five SQL restore requests a month, and a further 25 percent cite more than 6 restore requests per month. When asked how long it typically takes to restore a table from a SQL Server database, 52 percent report more than an hour.   “SQL is the foundation of many enterprise applications. When a critical SQL-based revenue application is down, it’s not uncommon to find the CIO standing over the DBA’s shoulder hoping for a quick restore process, as organisation can cost companies thousands of dollars <http://www.krollontrack.com/software/powercontrols/sql/?,” said Tom McCaffrey, director of enterprise solutions, Kroll Ontrack. “Today, the restore process typically takes hours – timing that is determined by the size of the database coupled with current SQL Server restoration methods that require the entire database to be restored and the SQL Server to be present during the restore – even if just one table is needed. Ontrack PowerControls changes restores as DBAs know them today, giving the user the ability to granularly restore SQL tables without having to restore the entire database or use SQL to read the backups.”   “Dropped or missing tables are an all too familiar aspect of my job, but are far more challenging and time consuming than they should be. I have to locate the required backup, locate a server that has space, and then restore the entire database just to address the table in question,” said James Dorame, database systems manager, Questar Assessment Inc. “Ontrack PowerControls saves me hours of time compared to native restore methods, allowing me to focus on my planned to-do list and strategic business initiatives.” Specifically, Ontrack PowerControls for SQL <http://www.krollontrack.com/information-management/database-management-for-sql/>  allows DBAs to quickly and easily address regular SQL table restoration requests through the ability to: ·      Drag and drop single tables from native SQL backups or storage tier snapshots to the desired environment, eliminating the need for to restore the entire database ·      Preview  table content to verify the point-in-time version of the table prior to performing the restore ·      Eliminate the need for T-SQL or PowerShell scripting when restoring a table   “We get as many as three requests a day to recover dropped tables,” said Mark Classen, DBA consultant. “If we had this tool, we can easily handle these situations, recovering the tables for the departments that request them. Without this tool, we just have to say ‘no, we can’t do it.’”   Ontrack PowerControls supports SQL 2008 R2 and SQL 2012 and does not require a unique or proprietary backup format to perform the restore. For more information about Ontrack PowerControls for SQL and to sign up for a free trial visit: click here <http://www.krollontrack.com/software/powercontrols/sql/? Further, to see how full database restores are impacting your company, see the Enterprise Cost of Full Database Restores Calculator <http://www.krollontrack.com/software/powercontrols/sql/?About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au or follow @KrollOntrack on Twitter.  Kroll Ontrack Demonstrates Successful Data Recoveries With Multiple Helium-Filled Hard Drives 2014-09-16T22:27:39Z kroll-ontrack-demonstrates-successful-data-recoveries-with-multiple-helium-filled-hard-drives Kroll Ontrack, the leading provider of data recovery <http://www.ontrackdatarecovery.com.au/data-recovery/>  and ediscovery products and services, today announced its engineers have successfully recovered data from several helium-filled hard disk drives (HDD). With a dedicated research and development (R& D) team, Kroll Ontrack proactively created data loss scenarios across multiple drives to develop a path to recovery before a customer need arose. The result is newly developed processes and propriety tools to recover data from helium-filled drives in the company’s labs and cleanrooms around the globe.   Because helium is only one-seventh the density of air, drives like the HGST Ultrastar® He6 Helium Drives <http://www.hgst.com/science-of-storage/emerging-technologies/helium-technology>  run with less friction, which allows for tighter head and platter spacing and thus more data capacity in the same 3.5 inch enclosure. Less friction and resistance also means lower power consumption and cooler operating temps.   “With any new technology, we have to determine the implications to the data recovery process. Upon learning of these drives, there was concern that operating an open helium-filled drive in a cleanroom environment could dramatically increase the risk of a head crash and/or make the heads inoperable due to changes in fly height, which in turn would make data recovery much more challenging,” said Adrian Briscoe, General Manager – APAC, Kroll Ontrack.  “Our extensive R&D department comprised of engineers from our more than 20 global locations worked to develop the best approach to deal with this unique scenario, and with confidence, we can say that there is no concern about the data recovery plausibility from helium-filled drives. As they become more popular, we are at the ready.”   Leveraging automated equipment to safely open the hermetically sealed drives, Ontrack Data Recovery engineers then use custom-built tools to keep the tight fitting heads in a helium-filled drive separated and appropriately spaced during disassembly to avoid further damage. Damaged components are then replaced as needed to make it possible to read the customer’s data.   For more information about Kroll Ontrack’s proven recovery capabilities and a full range of data recovery tools, visit http://www.ontrackdatarecovery.com.auAbout Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: http://www.ontrackdatarecovery.com.au or follow @KrollOntrack on Twitter.  Kroll Ontrack Improves Apple Mobile Device Data Recovery Success by 60 percent 2014-09-04T02:31:36Z kroll-ontrack-improves-apple-mobile-device-data-recovery-success-by-60-percent-1 Consumers who use Apple’s newest mobile devices, including iPhones and iPads, can now recover data such as lost photos and videos that go missing during malfunctions that impact their operating systems. Kroll Ontrack <http://www.ontrackdatarecovery.com.au/> , the leading provider of data recovery <http://www.ontrackdatarecovery.com.au/data-recovery/> and ediscovery <http://www.ediscovery.com/> products and services, today announced its engineers have developed a unique capability to recover data from the latest Apple <http://www.apple.com/> mobile devices <http://support.apple.com/kb/TS1567> , which exhibit a logical failure leaving the device stuck in “Recovery” mode or “Device Firmware Upgrade (DFU)” mode. These failures can effectively trap encrypted data on the devices; Kroll Ontrack, however, has devised a way to temporarily bypass the logical corruption to access the data using the consumer’s log-in information.   This new method increases the chances of recovering encrypted data on the newest iPhones and iPads by up to 60 percent.   “Logical failures, such as OS upgrade malfunctions and corrupt software, can leave iPhone or iPad users with a device that is functional, but data that isn’t accessible,” said Adrian Briscoe, General Manager APAC, Kroll Ontrack. “Add to that Apple’s latest generations of mobile devices with encrypted user data and data recovery success was slim because direct access to the encrypted data was not an option.”   Building on its long history of delivering the most robust Mac recovery toolset in the industry and seeing a doubling in the number of Australian data recovery requests for iPhones and iPads in 2014 versus 2013, Ontrack Data Recovery engineers specifically developed the unique ability to repair the operating system to then access the data for all Apple mobile devices, including the iPhone 5S and iPad Air which are hardware encrypted. This method, combined with an already extensive ability to recover from non-hardware encrypted Apple devices, significantly increases the chances of recovering photos, videos, contacts, SMS, notes, calendar and other critical mobile device content.With a diagnostic report that shows the quality of recoverable files on the Apple device, individuals benefit from knowing exactly what data will be returned to them prior to committing to the cost of the recovery. Once the recovery is complete, Kroll Ontrack provides both the raw files as well as a backup file that the individual can use to perform a full restore from iTunes to their Apple mobile device. This also provides a point in time recovery file for future use. “Customers were coming to us for help recovering their encrypted data from their newer Apple devices because there are no commercially available solutions. We researched the issues and developed our own solution, as we often do,” added Briscoe. “Our solution does not defeat or bypass the device’s encryption, but rather temporarily bypasses the logical corruption without “jail breaking” the device to access the data using the device and customer’s user access credentials.”   For more information about Kroll Ontrack’s proven recovery capabilities and a full range of data recovery tools for both logical and physical failures, visit http://www.ontrackdatarecovery.com.au/data-recovery/  About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: http://www.ontrackdatarecovery.com.au <http://www.ontrackdatarecovery.com.au/>  or follow @KrollOntrack on Twitter.   Kroll Ontrack Announces New Version Of Its Proprietary Remote Data Recovery Service 2014-08-14T01:57:23Z kroll-ontrack-announces-new-version-of-its-proprietary-remote-data-recovery-service Sydney, 14 August 2014 - Kroll Ontrack, the leading provider of data recovery <http://www.ontrackdatarecovery.com.au/data-recovery/>  and ediscovery <http://www.ediscovery.com/> , today announced the availability of a new version of its Ontrack® Remote Data Recovery™ (RDR®) software <http://www.ontrackdatarecovery.com.au/remote-data-recovery/> . RDR is a patented, proprietary service that provides a fast and secure solution for data loss situations. Utilising the new version of RDR, Ontrack Data Recovery engineers can work more efficiently on a specific data loss problem, saving valuable time during the data recovery process. With the Ontrack RDR software solution, security of customer data is maximised because the data recovery can be performed without a hard disk or other storage device leaving an enterprise’s data centre. Specifically, a secure remote internet connection is established between the customer and Kroll Ontrack allowing Ontrack Data Recovery engineers to recover from media at the customer’s site with proprietary data recovery tools. As a result, Ontrack Data Recovery engineers gain full access to individual disks, RAID systems, virtual machines, SANs or LUNs remotely, saving the customer significant time because shipping drives to a Kroll Ontrack data recovery lab is eliminated. Ontrack Data Recovery specialists can also pool from its global network of engineers when performing a remote job to maximise resources and knowledge sharing to successfully complete the job.   The new release of Ontrack RDR makes installation of the software easier, as all necessary Windows system drivers required for installation are included in the provided setup package and the machine no longer needs to be rebooted post installation. Furthermore, during the installation process, the Ontrack RDR software detects all required connection settings automatically, without the need to set the IP Address, DNA server name or HTTP switch manually. “In many data recovery cases, including servers with a damaged drive, there is no need to disassemble complex storage systems and send a hard disk to one of our data recovery labs,” said Adrian Briscoe, General Manager – APAC, Kroll Ontrack. “Within minutes, customers can instead attach the working drives to a running computer system via Ontrack RDR software. As the only data recovery provider that utilises its own software for this service, data is not exposed to any third-party entities, ensuring paramount security while also an efficient data recovery service.” Ontrack RDR supports Windows XP through Windows Server 2012 for remote data connections. Additionally, the new version offers support for recoveries of NetApp, VMware, EMC, HP, Dell and many other SAN/NAS systems. For more information on Kroll Ontrack’s remote software and service, visit: http://www.ontrackdatarecovery.com.au/remote-data-recovery/About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au <http://www.ontrackdatarecovery.com.au/> or follow @KrollOntrack on Twitter.   Accidental Deletion Top Cause for Email Restoration Requests 2014-08-05T23:50:00Z accidental-deletion-top-cause-for-email-restoration-requests Brisbane – August 6, 2014 – When it comes to data restoration, addressing deleted mailboxes or emails is the most common request of IT administrators, according to new survey data* provided by Kroll Ontrack <http://www.krollontrack.com/> , the leading provider of data recovery and ediscovery <http://www.ediscovery.com/>  products and services.   When asked how often they receive requests for data restoration, 61 percent of the nearly 200 Ontrack® PowerControls™ <http://www.ontrackdatarecovery.com.au/email-recovery-software/>  customers surveyed across North America, EMEA and APAC report they receive up to five restoration requests a month, with an additional 11 percent claiming up to 10 times a month. Accidental deletion of mailboxes and specific messages from Microsoft® Exchange is not the only data restoration request made of IT administrators.  In the U.S., the second most common data restoration need was collection of electronic data for ediscovery (21 percent), followed by consolidating data from older to new applications to eliminate legacy servers (15 percent).   Requests for data restoration came from all departments across an organisation, with 24 percent stemming from the internal legal department, 22 percent coming from IT security and 15 percent originating from sales and marketing. Why do these people need their email and documents back?  Forty-five percent of IT administrator respondents note that employees request their email and documents back because they were accidentally deleted. Internal investigations (17 percent) ranked as the second most common source of restoration requests.   “The time it takes to search, identify, copy, restore and export data from Microsoft Exchange or Microsoft® SharePoint® platforms can be significant, especially if IT admins are executing the task by restoring a full database backup,” said Tom McCaffrey, product director of enterprise solutions, Kroll Ontrack. “With its granular restoration capabilities directly to your production server from any backup system, 41 percent of those surveyed report Ontrack PowerControls helps them address collection, restoration and consolidation requests in approximately half the time as compared to other methods, such as full backup or brick-level backup restores.”     Ontrack PowerControls is now available for purchase at http://store.krollontrack.com. Multiple licensing options in a variety of flexible configurations based on data capacity, license period and simultaneous sessions are available. For more information about the Ontrack PowerControls solution, visit http://ontrackdatarecovery.com.au/email-recovery-software/.   * Kroll Ontrack surveyed nearly 200 Ontrack PowerControls users from the U.S., U.K., Germany and Australia.  About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au or www.ediscovery.com or follow @KrollOntrack on Twitter. ENDS Kroll Ontrack Announces Data Recovery Capabilities for VMware Virtual SAN 2014-07-25T03:58:21Z kroll-ontrack-announces-data-recovery-capabilities-for-vmware-virtual-san Brisbane - July 25, 2014 – Kroll Ontrack, the leading provider of data recovery <http://www.ontrackdatarecovery.com.au/>  and ediscovery <http://www.ediscovery.com/> , today announced data recovery capabilities for VMware® Virtual SAN <http://www.vmware.com/products/virtual-san/> ™ (VSAN). Only on the market since March 2014, Kroll Ontrack has successfully recovered data from several hard disks that were managed by VSAN for a client in the Netherlands. In a combined team effort by Ontrack Data Recovery engineers from around the world, Kroll Ontrack was specifically able to recover all the data stored in the virtual machines from a total of 15 disks and three SSDs. “Since VSAN is so new, we are very proud that we were able to completely recover virtual machines from VSAN hard disks for the first time,” said Jeff Pederson, manager of data recovery operations, Kroll Ontrack. “With newly gained knowledge, we developed a toolset for these systems, and can now handle new VSAN recovery requests in an expedited fashion.”   In the initial Virtual SAN recovery case, one SSD failed which caused one of the three nodes to fail, and that took down the entire VSAN storage system. As a result, four large virtual machines comprised of valuable business data were lost. In VSAN architecture, a node is a server host device, which can contain up to seven hard disks and one SSD flash drive. In this case, the VSAN storage system consisted of three nodes with five magnetic disks and one SSD each. Since VSAN manages and stores all data in a combined storage pool, Ontrack Data Recovery engineers had to recover the complete data from all of the 15 disks and virtually rebuild the storage pool to recover the missing data. To do so, Ontrack Data Recovery engineers had to develop a brand new solution to find, combine and rebuild all the needed description files and log files to rebuild the desired virtual machines. For more information on recovering VSANhard disks and complete VSAN storage systems, visit http://www.ontrackdatarecovery.com.au/vmware-recovery/.About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit:  http://www.ontrackdatarecovery.com.au/> .au or follow @KrollOntrack on Twitter.   Kroll Ontrack Warns That Keeping Your Dark Data (Tapes) In Good Standing Requires A Strategy Beyond Hope 2014-05-19T01:51:00Z kroll-ontrack-warns-that-keeping-your-dark-data-tapes-in-good-standing-requires-a-strategy-beyond-hope Tape is not dead. The nearly 60-plus year old storage device is the media of choice for storing a company’s dark data, defined by Gartner <http://www.gartner.com/it-glossary/dark-data>  as information assets organisations collect, process and store during regular business activities, but generally fail to use for other purposes. Tape archives contain dark data that could potentially be monetised through the harvesting and analysis of data; however, Kroll Ontrack <http://www.ontrackdatarecovery.com.au/> , a leading provider of data recovery and ediscovery <http://www.ediscovery.com/>  products and services, received nearly 300 tape inquiries in 2013 related to legacy tapes where most of the customers did not know what was on the tapes and required a tape catalogue and restoration. “Tape is a popular dark data storage medium because it is cheap and relativity easy to store,” said, Adrian Briscoe, general manager, APAC, Kroll Ontrack. “Situations, however, commonly arise, which require IT administrators to access and retrieve that data using up-to-date software, hardware and a current, organised tape catalogue This is where organisations tend to get in trouble. For example, a recent Kroll Ontrack survey <http://www.krollontrack.com/company/news-releases/?getPressRelease=62162>  of 600 resellers revealed that almost two-thirds of respondents (60 percent) said that customers have requested legacy tape services, but that they don’t currently provide them.” The following five common situations define the tape recovery market: ·     Compliance: Bound by industry regulations as well as a corporation’s own document retention policy, a tape or series of tapes are put back into circulation before their end of life (compliance) date, effectively deleting data that is required for compliance purposes. ·     Litigation: The legal department requires data to be collected from tapes the company no longer has the software for or the hardware resources to extract the data in time to meet the deadline provided.    ·     Migration: A new backup software is purchased, requiring a large volume of tapes and thus man hours to migrate to the new software. ·     Damaged: A natural disaster causes damage to a set of tapes, requiring cleanroom techniques and parts to recover the lost data.   ·     End of Life: A corporation let their tape software license lapse or disposed of tape reading hardware, and the entity no longer has the hardware or software to perform the recovery. “Storing data on tapes does not mean that data is obsolete. Dark data on tapes is an enterprise goldmine, which requires care and continual vigilance,” added Briscoe. “Whether it is auditing, indexing and cataloguing tapes that are unmarked or required for compliance; providing software or hardware to access legacy tapes; or recovering data from damaged tapes, Kroll Ontrack has a dedicated Ontrack Data Recovery R&D staff that has been building and improving upon cutting-edge tape recovery tools that work independently of backup infrastructure/software for more than 20 years.” Kroll Ontrack recommends the following tips to protect your tapes or enhance the chance for a successful recovery:Keep legacy hardware and software for all types of tapes in storage, or use a validated tape specialist to perform ad-hoc restores if you lack the resources  Make sure your tapes are correctly labelled and catalogued so they can be easily located when needed.  Test your tapes at least once a year by reading a random sample.  Store tapes in a dry place and off of the ground. If tapes happen to get water damaged, keep them wet until they are received by a data recovery company.  Securely delete tapes that have reached their end of lifecycle leveraging a degausser since “normal” deletion will not be sufficient.  Keep the contact information for a third-party company who provides a comprehensive list of tape services. Further, for a complete list of Kroll Ontrack’s tape services, visit: http://www.ontrackdatarecovery.com.au/tape-recovery/ About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, backup, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data backup, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au. Survey: More People Back Up Their Data in 2014, But Still Lose It 2014-03-28T00:15:00Z survey-more-people-back-up-their-data-in-2014-but-still-lose-it Having an external hard drive isn’t enough. That’s the main message behind updated data released today from Kroll Ontrack https://www.ontrackdatarecovery.com.au/>, the leading provider of data recovery <http://www.ontrackdatarecovery.com.au/data-recovery-services/> and ediscovery https://www.ontrackdatarecovery.com.au/.  Results from a second-annual survey http://www.ontrackdatarecovery.com.au/data-recovery/calculator/ of customers who lost valuable computer data shows the majority of consumers and businesses are taking steps to back up their data, but a range of minor oversights rendered those steps ineffective. Sixty-five percent (50 percent in Australia) of survey respondents had a backup solution in place at the time of data loss, up from 60 percent in 2013. Of those respondents, 59 percent used an external hard drive (61 percent in Australia) , 15 percent had cloud backup (14 percent in Australia) and 10 percent (four percent in Australia) used a tape backup system. Additionally, 55 percent (64 percent in Australia) said they diligently backed up their data on a daily basis. So why did they still lose their data? Regardless of the solution or backup frequency, data loss may have occurred as a result of one of the following oversights and/or failures: ·      The external drive was only connected on an occasional basis; backup not automated and instead performed on demand ·      The computer was not on during a scheduled backup and not configured to perform at a different time ·      The backup software failed ·      The backup ran out of destination space ·      The backup profile did not cover all of the device requiring backup ·      A file was lost before a scheduled backup occurred “As the year-over-year survey results demonstrate, conducting backups is just step one in a complete backup strategy,” said Abhik Mitra, data recovery product manager, Kroll Ontrack. “Regularly ensuring your backup solution works effectively and the data is accessible is also paramount.” Among the findings of the survey of 642 recent Ontrack Data Recovery customers across North America, Europe and Asia Pacific: 64 percent claimed losing business data (compared to 67 percent in 2013) and 36 percent experienced a personal data loss (compared to 33 percent in 2013). Of the 35 percent (compared to 40 percent in 2013) that did not have a backup solution at the time of loss, 53 percent said they are extremely likely to seek a backup solution, followed by 36 percent that are somewhat likely. When asked about the primary barriers that kept them from seeking a backup solution, time to research and administer a backup solution was once again the most common reason, cited by 49 percent in 2014 compared to 55 percent in 2013. Expense of backup solution, cited by 27 percent of respondents, was the next most common barrier to leveraging a backup solution. “With backup technology getting better in quality and price, it is no surprise we saw an uptick in the percentage of people implementing a backup solution,” Mitra said. “What is interesting is that those that spend time, effort and money to implement the solution still experienced data loss, proving that one needs to be extremely diligent to ensure their chosen backup method is successful. If all else fails, the final line of defense should include enlisting the assistance of a reputable and experienced data recovery provider.” In preparation for World Backup Day on March 31, 2014, Kroll Ontrack advises that individuals and businesses alike should diligently monitor and verify their chosen method of backup to ensure it is successfully operating and capturing a current, accurate snapshot. The company recommends assessing your personal data loss risk using the Kroll Ontrack Data Calculator http://www.ontrackdatarecovery.com.au/data-recovery/calculator/ and then taking the necessary steps to implement a backup system keeping the following tips in mind: ·     Take the time to invest in a backup solution and set up a backup schedule ·     Ensure backups are running regularly in accordance with the determined schedule ·     Check backup reports for error indications or failure ·     Test backups on a regular basis to ensure data has been accurately captured and files are intact About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: https://www.ontrackdatarecovery.com.au/> or follow @KrollOntrack on Twitter. Technology Breakthrough Cuts Industry’s Data Recovery Time on Encrypted Hard Drives from Days to Hours 2014-02-12T23:47:00Z technology-breakthrough-cuts-industry-s-data-recovery-time-on-encrypted-hard-drives-from-days-to-hours Software engineers at data recovery leader Kroll Ontrack <http://www.ontrackdatarecovery.com.au/>  have developed a new technology that can drastically reduce the amount of time it takes to recover <http://www.ontrackdatarecovery.com.au/data-recovery-services/>  encrypted hard drives with a logical or physical failure – a key development in light of the growing number of cyber threats that are driving the adoption of encrypted drives. The company’s new automated decryption technology allows engineers to target only areas of the hard drive that have been used while also automating the decryption process – improving the typical industry recovery turn time dramatically. A typical recovery project involving an encrypted drive can take up to five days to complete using traditional solutions. CA Technologies <http://www.eweek.com/c/a/IT-Infrastructure/IT-Outages-Cause-Businesses-265-Billion-in-Lost-Revenue-Each-Year-Survey-280492/>  estimates IT downtime costs North American companies US$26.5 billion per year, at an average cost of $42,000 per hour according to Gartner, Inc. <http://www.evolven.com/blog/downtime-outages-and-failures-understanding-their-true-costs.html>    “Simply put, the longer a company is without its data, the more money it loses,” said Adrian Briscoe, general manager- APAC, Kroll Ontrack.. “We know our new ‘decryption-on-the-fly’ technology represents a true breakthrough for the data recovery industry because it can make a significant impact on a company’s ability to rebound from an IT outage or other potentially catastrophic events with minimal damage to the business.” As with all encrypted drives, Kroll Ontrack works with customers to securely procure their network credentials. The technology then uses proprietary imaging software to target areas of the drive with user data rather than imaging the entire drive. It then uses automation technology to decrypt those areas, allowing Kroll Ontrack to begin the recovery process earlier and complete it faster. This entire process can cut turnaround time from days to hours.   The number of encrypted hard drives in use has steadily risen alongside an increase in cyber security threats that can expose critical personal and business information. Kroll Ontrack, for example, has seen the amount of recovery projects that involve encrypted hard drives more than double since 2009. For more information on encrypted hard drive recovery, visit: http://www.ontrackdatarecovery.com.au/encrypted-data-recovery/ About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: <http://www.ontrackdatarecovery.com.au> or follow @KrollOntrack on Twitter.   ENDS Kroll Ontrack Reveals Latest Trends in Data Recovery 2013-12-18T02:14:00Z kroll-ontrack-reveals-latest-trends-in-data-recovery-1 The continuing proliferation of new drive types and the ever-growing problem of malware were among the biggest trends impacting the data recovery industry in 2013, according to year-end information from data recovery  and ediscovery products and services provider, Kroll Ontrack <http://www.ontrackdatarecovery.com.au/> . The trends further underscore the need for businesses and consumers to understand how evolving technology affects their ability to protect and recover critical data.  Solid state drives (SSD) & other flash devices: Dozens of different manufacturers, all with unique technology   As prices for SSD and other flash devices continue to decrease and align more closely with hard drive prices, nearly 10 percent of Kroll Ontrack recoveries are now flash media. Beyond a greater percentage of SSD and other flash-based recoveries, Ontrack Data Recovery engineers grappled with new drive formats, such as hybrid drives, which contain both SSD and spinning drive components. Hybrid drives promote operation optimisation and tiering, storing more frequently accessed hot data on the faster SSD and less accessed data on the slower spinning portion of the drive or utilise the flash-based portion as a cache.   “With SSD and other flash standards still evolving, each new drive format is specific to the manufacturer and therefore requires a new just in time (JIT) data recovery toolset and methodology, which impacts recovery speeds and quality,” said Adrian Briscoe, general manager – APAC, Kroll Ontrack. “With that in mind, regular backups are critical. Further, SSD and other flash device users should download the useful manufacturer’s software tools from their website to optimise and monitor the health of the drive.”Hard Drives: Greater capacity requires new approaches to data recoverySSD and other flash media weren’t the only storage media on the cutting edge in 2013. Leading hard drive manufacturers innovated to pack more capacity into drives. For example, Hitachi built helium-filled drives <http://www.bit-tech.net/news/hardware/2013/11/07/hgst-he6/1> . With less dense air, hard drive heads fly more freely with less resistance, giving Hitachi the ability to put their platters closer together and thus pack more platters into their drives. In contrast, Seagate is increasing hard drive capacity through shingled magnetic recording (SMR) <http://www.anandtech.com/show/7290/seagate-to-ship-5tb-hdd-in-2014-using-shingled-magnetic-recording>  technology, which stores data bits in overlapping versus linear patterns.   “The impact on data recovery from these newer technologies is yet to be determined,” said Briscoe “For example, opening a helium-filled drive in a cleanroom environment could cause the drive heads to crash more easily and make data recovery much more challenging. We are therefore closely watching these technology developments, and testing various methods to safely and effectively address them in a cleanroom environment.”  Viruses: New malware impacts data accessibility In 2013, the CryptoLocker <http://www.examiner.com/article/crypto-locker-virus-hijacks-your-computer-makes-you-pay-300-ransom-what-to-do>  virus was born, hijacking computers and networks in an exchange for ransom. CryptoLocker is a Trojan horse malware, a form of ransomware, targeting computers running Windows®. The attack usually comes disguised as a legitimate email attachment. When activated, the malware encrypts certain types of files with the private key stored only on the malware's control servers and displays a message which suggests the data can be decrypted for payment by a certain deadline. If the deadline passes, the warning message threatens that the private key will be deleted and data is unrecoverable. However, virus victims have been able to unlock their files after the initial time is up, but the cost has been incrementally more than the original ransom requested.   “This virus has unfortunately succeeded because the cost of downtime to businesses can be as detrimental as US$5,600 a minute <http://www.eweek.com/c/a/IT-Infrastructure/Unplanned-IT-Downtime-Can-Cost-5K-Per-Minute-Report-549007/> , according to the Ponemon Institute, and therefore businesses are finding it is cheaper and more efficient to cater to the demands of these hackers,” said Abhik Mitra, data recovery product manager, Kroll Ontrack. “Criminals clearly understand how valuable data is to businesses and individuals. The takeaway is to be aware of suspicious emails, and take the extra step of backing up in case you fall victim to these scams.”  Encryption: Leveraging data recovery expertise to validate security While customers turned to Kroll Ontrack to reverse the impact of viruses like CryptoLocker, data storage companies proactively looked to Kroll Ontrack in 2013 to do the reverse – test, validate and certify the effectiveness of the encryption integrated into storage products to ensure no one can get unauthorised access to the data. For data protection, encryption is a must and thus becoming more commonplace. However, encryption presents an additional layer of recovery complexity because the encryption key is required. With software encrypted drives, such as those using Microsoft BitLocker, Check Point PointSec, McAfee Safeboot and others, the user holds the key and can supply it to the data recovery company when needed. This is in contrast to hardware encrypted drives, such as Secure Encrypted Drives (SED) or Full Disk Encryption (FDE), where the key is built right into the drive. If a hardware encrypted drive becomes corrupted or malfunctions due to physical, logical or electrical issues, the key is essentially locked in the drive, requiring data recovery engineers to bypass the failure to get the drive working and then decrypt the data as part of reading the drive. For these reasons, Kroll Ontrack is focusing more of their research and development efforts towards dealing with encrypted data more efficiently.  Do-it-yourself: Tech savvy consumers are increasingly attempting data recovery In 2013, Kroll Ontrack also saw a continued increase in the number of users taking it upon themselves to recover data. In fact, more than 10 percent of the time, Kroll Ontrack saw drives that showed signs of data access attempts, which can hinder recovery efforts. “DIY software is a cost-effective and proven solution for individuals and businesses that are both willing and comfortable to try data recovery on their own,” said Mitra. “The key is knowing when software is applicable to the situation. If physical damage to the drive is obvious, the operator should power down the drive and consult a professional data recovery company to avoid any further data loss.”  About Kroll Ontrack Inc.Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: http://www.ontrackdatarecovery.com.au or follow @KrollOntrack_AU on Twitter. Kroll Ontrack Announces Eleventh Annual Top Ten List of Data Disasters 2013-11-20T23:38:00Z kroll-ontrack-announces-eleventh-annual-top-ten-list-of-data-disasters Kroll Ontrack, the leading provider of data recovery and ediscovery products and services, today announced its 11th annual list of the top 10 data disasters from 2013 http://www.ontrackdatarecovery.com.au/data-recovery/data-disasters/. For the last 11 years <http://www.krollontrack.com/Data-Disasters/infg> , Kroll Ontrack has been collecting and publishing a list of the toughest physical and logical failures from its offices around the globe. “Kroll Ontrack is called when the worst of the worst happens, and long-standing expertise combined with cutting-edge techniques is required,” said Adrian Briscoe, general manager – APAC, Kroll Ontrack. “Through our proprietary tools and 18 state-of-the-art data recovery labs and ISO-5/Class 100 cleanroom environments, we are often successful recovering deleted, corrupt, missing, or inaccessible data from personal devices all the way up to complex servers.” 2013 Top Ten List of Data Disasters Compiled by Kroll Ontrack 10. Long journey, broken drive (Hong Kong): When a world cyclist and photographer arrived in Hong Kong in May 2013, they discovered that the hard drive with two years of photos and video of his 40,000 km cycle fundraiser around the world was broken. The Hong Kong team quickly got to work on this case, but it proved to be a very challenging recovery as the drive had major media damage in multiple locations on multiple surfaces. Trying every imaginable recovery technique possible, the Ontrack Data Recovery engineers were able to recover most of the images. 9. Movie mayhem (Poland): While producing a movie for a film festival, a team of filmmakers encountered an on-set disaster. They were backing up their laptop to an external drive during production one day, when one of the crew members accidentally kicked the table over. Both the laptop and external drive crashed to the floor making the data inaccessible. Eighteen months of production and investments gone with only two months until the festival. Kroll Ontrack was able to recover over 80 percent of the data, enabling the filmmakers to make the festival’s deadline. Kroll Ontrack is listed in the credits as their technology partner. 8. Data gone wild (United Kingdom): A university student called looking for emergency service on her laptop. She had lost her year-end term paper, and needed it back to pass her class. When the Ontrack Data Recovery engineers asked what happened to the laptop, she explained that the year-end party from the night before was the culprit. Her laptop was found drowning in spilled drinks. 7. Gamer’s rage (France): One day, the mother of three children tried to start the family computer without success. Error message. She asked the children if something strange happened because they were the last to use it. No answer. She suspected something and asked again. The oldest sibling said her brother was so angry that he lost a video game, he slammed his fists on the keyboard! 6. Foiled robbery (Italy): A thief took a laptop among other items from a home, but must have gotten scared off during the robbery. While fleeing, the thief abandoned the laptop in the garden. It was found by the owner after being out in the rain all night. Kroll Ontrack was able to recover the data from the SSD inside. 5. Use caution while under the influence (United States): After a night of partying, a man woke up in the middle of the night and used what he thought to be a restroom. In the morning, he discovered that it was not a restroom, and his laptop was a poor substitute for a toilet. Kroll Ontrack was able to recover 100% of the data. 4. Sabotage (United Kingdom): Kroll Ontrack received a package of hard drive pieces. When Ontrack Data Recovery engineers called the company to find out what had happened, the company explained that the drive had been hit repeatedly with a hammer. The company insisted Kroll Ontrack try to recover the drive data. One file was recovered. What the company learned from that one file was that an employee had tried to wipe a file and destroy evidence. The one file recovered was enough to prosecute the employee. 3. Natural disasters (United States): Unfortunately, some of the biggest data disasters stem from natural disasters. When one customer learned about looming Hurricane Sandy, they sprang into action and made a backup of all of their servers. However, they couldn't have predicted that the river half a mile from their office would have flooded to the extent it did, leaving all of their servers and backup tapes submerged in 28 inches of water. Kroll Ontrack was able to recover 100 percent of the office space design company’s data, which had been in business since 1957. The company said that without data recovery, they would have had to rebuild their business from scratch. 2. Spiders! (Italy): Kroll Ontrack was called to work on a five-year-old server where the hard drive had crashed. When the data recovery engineer opened up the drive, he found the nest and spiders inside. They also had a vacation home in the drive of the server right next to the parking area of the heads. One hundred percent of the data was recovered. 1. A mobile phone is not bullet-proof (United States): Enough said. Full recovery, 10GB of data total. To view and vote for your all-time favourite data disaster, visit our data disaster hall of fame infographic - http://www.ontrackdatarecovery.com.au/data-recovery/infg/index.html For more information about the 2013 Top 10 Data Disasters visit: http://www.ontrackdatarecovery.com.au/data-recovery/data-disasters/ About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. Kroll Ontrack is a subsidiary of Altegrity <http://www.altegrity.com/> , an industry-leading provider of information solutions. For more information about Kroll Ontrack and its offerings please visit: http://www.ontrackdatarecovery.com.au or follow @KrollOntrack on Twitter. More Than 10 Percent of Drives Sent to Kroll Ontrack For Data Recovery Have Been Previously Opened, Hindering Outcomes 2013-11-07T02:20:00Z more-than-10-percent-of-drives-sent-to-kroll-ontrack-for-data-recovery-have-been-previously-opened-hindering-outcomes Kroll Ontrack, the leading provider of data recovery and ediscovery products and services, today announced that for the third year running, more than 10 percent of the media sent to Kroll Ontrack has been previously opened, diminishing the chances of a successful recovery by more than 45 percent. This represents a large volume of unnecessary data loss when you consider that Kroll Ontrack processes more than 50,000 recoveries a year. “As soon as a hard drive is opened, the ability to recover data from the media can be diminished,” said Adrian Briscoe, general manager – APAC, Kroll Ontrack. “Recovering data from a physically damaged hard drive is considerably more difficult than a logical failure. As a result, opening a failed drive should only happen in a professional and certified cleanroom <http://www.ontrackdatarecovery.com.au/data-recovery-cleanroom/> environment with a laminar air flow system.” A hard drive is a sealed unit, specifically designed to keep any debris from entering while it is in use. The read-write heads inside that drive are designed to float over the platter surface while it’s spinning, usually at speeds anywhere between 5,400 and 15,000 rpm. When dust particles enter the unit while it is spinning at full speed, the smallest of particles can make their way between the heads and the platter surface, causing the heads to crash. Ontrack Data Recovery engineers diagnose all received drives to determine the condition of the media and data in a data recovery lab. Common discovered issues include: multiple bad sectors, damaged surfaces and malfunctioning head assembly due to instability or severe head crashes. If the media is diagnosed with a logical failure (non-physical), engineers use specialised tools to rebuild and repair damaged data structures, and then access and extract the data. In instances of physical damage, Ontrack Data Recovery engineers open the device within a cleanroom environment and assess the physical condition of the circuit boards and moving parts through a comprehensive and rigorous diagnostic process. Clean Workbenches A clean data recovery environment is a devised system for routing the air flow on rows of workbenches in an arrangement based on high-quality submicron particulate air filters that trap the smallest particles. These systems use special HEPA filters (high efficiency particulate air filters) that filter out suspended particles only 0.5 micrometers in diameter. Workbenches and data recovery work stations are arranged in specialized areas based on the type of media: 2.5″, 3.5″ IDE, SATA drives, USB drives, SAS, SCSI, SSD, flash, phones, tablets and server media. All Kroll Ontrack workbenches follow ISO 14644-1 class 5 standards. Parts Inventory Seventy-five percent of drives sent to Kroll Ontrack have physical failures versus logical damage. As a result, a large inventory of spare parts to address the wide inventory of drive capacities and components is also critical to any cleanroom. “With more than 150,000 spare parts globally, Kroll Ontrack has one of the largest spare parts inventories in the world,” added Briscoe. “Our intelligent inventory system provides all 24 offices with the ability to locate the correct part from the closest location. Kroll Ontrack customers benefit from global support for all storage devices as well as a fast recovery time.” Working on an ImageGetting a physically damaged drive to work is key to the recovery, but so is working from an image of the data. This best practice ensures the data isn’t further damaged in the process. Kroll Ontrack cleanroom engineers create a disk image when working on a malfunctioning drive by connecting the drive to a sophisticated system made up of proprietary tools. Kroll Ontrack’s unique server setup creates a disk image without causing further damage to the media. All recovery work is performed on this image, safeguarding the customer’s data in a highly secured in-house data centre. Recovery results are then displayed in an Ontrack® Verifile™ <http://www.krollontrack.com/data-recovery-reports/ontrack-verifile-readme/> report, a web-based based application used to inform customers of what files can be recovered before they commit to a recovery purchase In order to assess the quality and security credentials of a data recovery provider with cleanroom capabilities, Kroll Ontrack recommends asking the following questions: 1. Does your cleanroom environment adhere to any industry standards? If so, what kind? 2. What is the total work area of all your clean benches, and how many workstations do you have? 3. Do you have both hardware and software research and development engineers on staff developing your own proprietary solutions? 4. How is data imaged from a damaged drive? 5. How is data security, privacy and integrity of data addressed? 6. How are your data recovery engineers trained to perform this kind of work? 7. Are you authorised by any hardware vendor? Does your work void warranties? For further information visit: http://www.ontrackdatarecovery.com.au/assess-quality-security/ For more information on Kroll Ontrack and its data recovery capabilities visit: http://www.ontrackdatarecovery.com.au About Kroll Ontrack Inc. Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. Kroll Ontrack is a subsidiary of Altegrity <http://www.altegrity.com/> , an industry-leading provider of information solutions. For more information about Kroll Ontrack and its offerings please visit: http://www.ontrackdatarecovery.com.au or follow @KrollOntrack on Twitter. Kroll Ontrack Study Reveals 40 Percent of Companies Lose Data Annually from their Virtual Environments 2013-09-26T02:57:00Z kroll-ontrack-study-reveals-40-percent-of-companies-lose-data-annually-from-their-virtual-environments Eighty percent of companies believe that storing data in a virtual environment decreases or simply does not impact their organisation’s chance of data loss. Yet, 40 percent of companies leveraging virtual storage experienced a data loss from those environments in the last year. This survey, conducted by Kroll Ontrack <http://www.krollontrack.com/> , the leading provider of data recovery and ediscovery <http://www.krollontrack.com/e-discovery/> , provided insight into virtual environment data loss frequency and recovery management. Key findings indicate that 84 percent of corporations are leveraging virtualisation for storage, and nearly one-third of respondents have 75-100 percent of their current environment stored in a virtualised environment. Of those that store data in a virtual environment, 40 percent experienced at least one data loss event in the past 12 months. This is down from 65 percent in 2011. Interestingly, 52 percent of corporations actually believe virtualisation software decreases the chance of data loss. “It is erroneous to believe that virtual environments are inherently safer or at less risk for data loss than other storage mediums,” said Jeff Pederson, manager of data recovery operations, Kroll Ontrack. “Virtual data loss can result from a range of causes, including file system corruption, deleted virtual machines, internal virtual disk corruption, RAID and other storage/server hardware failures, and deleted or corrupt files contained within virtualised storage systems. And, the ramifications are usually far more serious because the volume of data stored in a virtual environment is exponential to that stored on a single physical server or storage device.” The survey went on to reveal that only 33 percent of companies were able to recover 100 percent of their lost data, which represents a 21 percent decrease from 2011, when 54 percent were able to recover 100 percent of their data. The other 67 percent of respondents disclosed that they were not able to get all their data back from their most recent data loss event. “While the use of VMware® as a common infrastructure has matured and less incidents seem to occur, companies still suffer from critical data loss,” said Todd Johnson, vice president of data recovery operations, Kroll Ontrack. “The decreased ability to fully restore data proves that not engaging an experienced data recovery service after a virtual environment data loss creates a high risk of permanent data loss.” When asked about how organisations attempted recovery, the largest portion of respondents, 43 percent, actually rebuilt the data. Only one in four looked to a data recovery company. “Rebuilding data should not be a company’s first go-to option, as this method costs companies an abundance of time and resources. Experienced data recovery companies like Kroll Ontrack have processes, technologies and experience recovering complex virtualised environments, so you can get your organisation back up and running to the exact point it was prior to failure,” added Pederson. For more information about Kroll Ontrack and it virtual environment data recovery capabilities, visit: http://www.ontrackdatarecovery.com.au/virtual-machine-data-recovery/ Seven hundred and twenty four IT professionals participated in this survey in August 2013. Two hundred and twenty three respondents took the survey in-person at VMworld® 2013 in the U.S., while 466 from EMEA and 35 from APAC and responded to the survey online. A complete list of survey questions and results are available upon request. About Kroll Ontrack Inc.Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. Kroll Ontrack is a subsidiary of Altegrity <http://www.altegrity.com/ <http://www.altegrity.com/>, an industry-leading provider of information solutions. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au Kroll Ontrack Expands DIY Data Recovery Software Tool to Include Data Protection and Destruction Functionality 2013-09-19T05:14:00Z kroll-ontrack-expands-diy-data-recovery-software-tool-to-include-data-protection-and-destruction-functionality Kroll Ontrack, the leading provider of data recovery, ediscovery and information management, today announced the availability of Ontrack® EasyRecovery™ version 11. Complete with S.M.A.R.T. scan technology to monitor hard drive health, the ability to permanently delete data at the file/folder level, and support for data recovery and permanent data destruction in virtual environments, Ontrack EasyRecovery 11 is a full-scale solution for do-it-yourself (DIY) data recovery, protection and destruction. “More than ever, organisations and home users are seeking cost-effective, DIY solutions to manage data across the full information lifecycle,” said Adrian Briscoe, general manager - APAC, Kroll Ontrack. “Ontrack EasyRecovery 11 bolsters its functionality to proactively protect against data loss and conduct secure, permanent deletion, even in virtual environments. It’s data protection, recovery and destruction in one easy-to-use solution.” Ontrack EasyRecovery 11 includes powerful feature enhancements, including: · S.M.A.R.T. Scan: Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T. Scan) empowers IT professionals and home users to proactively monitor hard drive health to prevent downtime and data loss. In seconds, S.M.A.R.T. Scan identifies the amount and type of data being used, the condition of sectors, and other critical hard drive metrics (read error rate, spin-up time, reallocated sector count, seek error rate, spin retry count and temperature), allowing users to make informed decisions about whether to repair or replace hardware, budget for new hardware to mitigate a data loss situation, or simply clean out hard drive space. · Permanent Data Deletion: Unlike standard data deletion that often leaves data still recoverable, Ontrack EasyRecovery 11 permanently deletes data at the file and folder level or across an entire drive at a much lower cost than other permanent erasure solutions. Whether retiring end-of-life computers or freeing up disk space, permanent data deletion mitigates the risk associated with lingering digital footprints. · DIY Data Recovery and Permanent Deletion in Virtual Environments (Enterprise version only): To assist IT professionals with data recovery and deletion in virtual environments, Ontrack EasyRecovery 11 supports the recovery of lost or deleted virtual data and offers permanent and secure deletion of virtual files and folders. “IT administrators and developers are increasingly utilising virtual environments like VMware® Fusion® to run and toggle between multiple operating system platforms, generating an enormous volume of potentially critical data,” said Briscoe. “Ontrack EasyRecovery 11 is an easy-to-use, DIY software solution that supports data recovery in such virtual environments, but also allows IT professionals to permanently delete virtual files and folders, protecting organisations from having critical data fall into the wrong hands.” Installation of Ontrack EasyRecovery is fast with most users recovering data in minutes. The powerful scanning engine builds a file list of all recoverable files from local/external hard drives (HDD/SSD), optical and digital media, iPods, tablet devices and mobile phones that work as removable storage and disk image files. Recoverable files can be previewed and all recovery operations are secure. Supported languages include Dutch, English, French, Italian, German, Spanish, Polish, Chinese and Japanese. Ontrack EasyRecovery is offered in three editions. It is available via an annual, renewable license, which gives users the benefit of performing unlimited recoveries from local storage, and external media, and the tool works on all drive capacities. · Ontrack EasyRecovery Enterprise: A network recovery support solution for companies that need to protect multiple workstations. Key capabilities include: RAID recoverability for both hardware and software, VMware support for recovery and permanent data deletion, network support for recovering remote systems, and advanced features consisting of proprietary diagnostic utilities and tools. · Ontrack EasyRecovery Professional: A business tool equipped with data protection, recovery and eraser tools, including a deep scanning utility suitable for all recovery situations as well as advanced configuration settings. · Ontrack EasyRecovery Home: A comprehensive tool for home users who need a quick and easy-to-use tool to protect, recover or erase digital photos, movies, music and important documents. The software allows for recovery from local hard drives, including emptied recycle bins and trash, and supports most media types: hard drives, optical and digital media. Users are now invited to download a free trial of Ontrack EasyRecovery at http://www.ontrackdatarecovery.com.au/file-recovery-software/ About Kroll Ontrack Inc.Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. Kroll Ontrack is a subsidiary of Altegrity <http://www.altegrity.com/ <http://www.altegrity.com/>, an industry-leading provider of information solutions. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au