The PRWIRE Press Releases https:// 2012-03-01T03:17:00Z Datacom Ranked Among Most Trusted Cloud Providers in Australia 2012-03-01T03:17:00Z datacom-ranked-among-most-trusted-cloud-providers-in-australia-2 Sydney – 1 March 2012 - In just 12 months Australasian-owned professional IT services company Datacom has gained a top three place in the Longhaus list of most trusted Infrastructure as a Service (IaaS) Cloud Providers, signifying a quantum leap for the company which last year rated in the top 25. Datacom also won the 2012 award for best local provider of IaaS Cloud Services. Longhaus released the results of their Cloud Pulse report on March 1st, which looked at 175 organisations in Australia signalling a capability to provide Cloud IaaS services. 46 organisations were studied in-depth. The Longhaus Pulse determines the relative strengths, weaknesses, opportunities and threats for service providers within Australia and defines trusted IaaS as demand elastic, self-service server processing or storage capacity provided using a pool of shared computing resources owned by the cloud provider. Key to Datacom’s success this year has been: establishing significant clients in the cloud; improvement in time to provision; purpose built cloud contracts; and robust service level agreements along with distinct clarity over what the Datacom Cloud Services solution is. Datacom Investments Director, Mark McWilliams, said “we are delighted that our focus on developing and delivering enterprise grade Cloud services to the high growth Australian and New Zealand markets has received this significant recognition from the widely used Longhaus analysis. Our concerted effort in building out our local nodes, developing solid partnerships and winning ground-breaking Cloud work, like the10 year NZ Government IaaS contract, has lifted us to a new level of performance and maturity in the last 12 months”. ‘Datacom’s rise signifies a true first mover status for a strong managed services vendor in Australia and New Zealand into the cloud vendor business model. With this result they have put many questions to bed in 2012 about how successful traditional service firms will be in the new cloud market,” said Longhaus Managing Director Peter Carr. Datacom hosts cloud services in Australia from its on-shore Sydney and Melbourne data centres <http://www.datacom.com.au/Solutions/Managed-Services/Data-Centres-(1)> , and in New Zealand from its three on-shore data centres in Auckland, Wellington and Christchurch. The rollout of these services to Brisbane and Perth data centres is imminent. Sights are also set in Canberra where Datacom has developed a strong footprint with federal government. The addition of another new purpose-built data centre in Hamilton, New Zealand will further extend the company’s capacity to meet its cloud services growth of 15% per month. Independently-owned Datacom sources the technology to operate its cloud services from Cisco, EMC, HP, IBM, Microsoft, NetApp, Symantec and VMware. About Datacom With 3,700 people, Datacom is one of the largest Australasian-owned professional IT services companies, offering clients flexibility and choice, with revenues in excess of A$650 million and extensive experience in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating in New Zealand, Australia, Malaysia and the Philippines, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades. Datacom provides cloud technology vendors with level 2 and 3 global technical support from its multilingual centres in Kuala Lumpur and Manila. Datacom selected by Lockheed Martin to support the Australian Taxation Office 2010-10-21T01:31:45Z datacom-selected-by-lockheed-martin-to-support-ato Australasian IT service provider, Datacom has been selected by Lockheed Martin to supply service desk capabilities and support for the Australian Taxation Office (ATO). In a deal that has been over two years in the making, the company is preparing to begin providing ITIL aligned IT Service Desk services for ATO’s 24,000 users. Lockheed Martin, which secured the $283 million End User Technology and Support Services, and Enterprise Service Management Centre components of the deal selected Datacom as one of its team mates, following a rigorous due diligence on the integrator’s ability to deliver specialist service management capabilities. Datacom director, Mark McWilliams, said the first team meetings took place in April 2008 and the organisations formed a strong understanding of each other through the robust bidding process. The initial term of the deal is five years, with six one-year options. “We decided to partner and bid with Lockheed Martin on the one contract, which was End User Computing,” McWilliams said. “Through the industry consultation rounds, it became pretty clear to the ATO that it needed an umbrella service, which is the Enterprise Service Management Centre, and Datacom is supporting key elements of this delivery engine.” One of the key pieces of thinking that Datacom delivered was the concept of splitting EUC into two logical components; End User Technology Services (EUTS) which essentially looks after supply and support of all end user technology (including basic LAN services) and; Enterprise Service Management Centre (ESMC) which handles all interaction with end-users, manages all incidents across all service providers and takes the lead on ITIL process definition across ATO. “We’re an important part of fulfilling the big business objectives of the ATO through our contract with Lockheed Martin, which are all about supporting business change, being flexible, agile and nimble,” he said. As a result of the deal, Datacom will be hiring an extra 90 staff that will be split between Sydney and Canberra. About Datacom Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, with revenues in excess of A$600 million and extensive experience in the operation of data centres. Founded in New Zealand in 1965, Datacom has a successful 45 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions. Established in Australia in 1992, Datacom’s capabilities include Application and Web Development, Professional Services, Managed Services, IT Procurement and Contact Centres. MEDIA ENQUIRIES: Libby Ewing-Jarvie – Corporate Communications Manager Lvl 5, 15 Talavera Rd, Nth Ryde, NSW 2113, Australia Email: libby.ewing-jarvie@datacom.com.au Ph: +61-2-9023-5489 Fax:+61-2-9023-5111 Mob: +61-414-987-25 www.datacom.com.au END Datacom leads the way with Windows Phone 7 application 2010-10-12T02:44:14Z datacom-leads-the-way-with-windows-phone-7-application Datacom Software Solutions, Sydney has led the way in the recent release of Microsoft's Windows Phone 7 by developing Australia's first application for online ordering on behalf of Eagle Boys pizza. This launch marks the first part of an overall $3 million retail technology implementation by Eagle Boys Pizza, Australia’s second largest pizza chain. The application is one of many of Datacom's on-going projects within its new Connected Retail and e-Commerce practice, which means the organisation is now aligned to produce cutting edge technology solutions to support consumer and business demands within the retail industry. The implementation of the Windows Phone 7 app is built on top of Microsoft Silverlight, and Windows Communication Foundation (WCF) technologies, which is the same development platform used by Datacom's core-teams to also produce e-Commerce websites, digital signage, and kiosk applications. The standardisation of Microsoft's development platform now means that mobile applications can be produced quickly, but to a high standard - whilst still incorporating the rich features people come to expect in both rich client applications and smart devices. Ben Gracewood, a principal architect within Datacom who managed the implementation of the application achieved a development cycle of less than two weeks, from proof of concept to production application using the toolset provided by Microsoft. Ben has said of the development of the application "We worked with a tight deadline to produce the first version of the Eagle Boys Windows Phone 7 application. The combination of Silverlight and .NET 3.5 on the phone provides for an incredibly productive environment for building applications. The process of going from mock-ups and raw data files to a finished application took less than two weeks. The Windows Phone 7 development platform was the main reason we finished on time." The application, which will be released in two phases focuses on using Microsoft's own User Experience (UX) guidelines to allow users to navigate through Eagle Boys’ Pizza menu, find their local stores, and sign up to exclusive offers. Using the guidelines has since led to the Windows Phone 7 application to become easy to use and intuitive for the end-user - an experience which is critical to the launch of the second phase of the application in early 2011 which will allow full online ordering capabilities from the mobile device. Datacom is now set to ensure any future clients requiring connected retail solutions with m-Commerce or mobile strategy, includes Windows Phone 7 as one of its key targets - especially as the time to market, and low cost of production ensures that any return should be positive, as the Windows Phone 7 platform drives further into the consumer market. About Datacom Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, with revenues in excess of A$600 million and extensive experience in the operation of data centres. Founded in New Zealand in 1965, Datacom has a successful 44 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions. Established in Australia in 1992, Datacom’s capabilities include Application and Web Development, Professional Services, Managed Services, IT Procurement and Contact Centres. MEDIA ENQUIRIES: Libby Ewing-Jarvie – Corporate Communications Manager Lvl 5, 15 Talavera Rd, Nth Ryde, NSW 2113, Australia Email: libby.ewing-jarvie@datacom.com.au Ph: +61-2-9023-5489 Fax:+61-2-9023-5111 Mob: +61-414-987-25 www.datacom.com.au END DATACOM PLAYS KEY ROLE IN QUEENSLAND NICKEL TRANSITION 2010-03-10T00:40:10Z datacom-plays-key-role-in-queensland-nickel-transition Following the sale, Queensland Nickel required a foundation of reliable IT infrastructure from which they could maintain day-to-day operations. Datacom was selected to design, coordinate and provide Web Development Services for Queensland Nickel in addition to providing services to assist with an OCS & Mobility solution, application packaging, and Office 2007 training. Datacom also secured a contract to supply local resources to the value of $18,000 to be extended as required, and resources to assist with their desktop rollout program. “It was important for Queensland Nickel to identify a panel of suppliers who would not only provide the necessary solutions in a timely manner, but would also meet our budget,” says Basil Ahyick, Chief Financial Officer, at Queensland Nickel. The Townsville branch uniquely positions Datacom as a regional partner of choice to provide ongoing support for the Yabulu Refinery which satisfied Queensland Nickel’s strong focus on working with locally based regional suppliers. The win has furthered strengthened Datacom’s status in the North Queensland regional market and has enabled Datacom to employ additional staff in its Townsville office and broaden the branch’s services offerings to the wider regional business community. Software Services Business Manager for Datacom Systems Queensland, Kurt Nasarenko, said “This SharePoint project went from concept to go-live in less than five weeks, and that sets a new standard for a project like this. It was possible only because of the collaborative style from all parties involved, and the “Just-Enough documentation” we developed to describe the requirements and build the systems required.” About Datacom Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, an open book approach to business and a customer focus second-to-none. Founded in New Zealand in 1965, Datacom has a successful 44 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions. Established in Australia in 1992, Datacom’s capabilities include Application and Web Development, Professional Services, Managed Services, IT Procurement and Contact Centre’s. About Queensland Nickel Queensland Nickel operates the Yabulu Refinery which is located 25 kilometres north-west of Townsville, in Queensland, Australia. The Refinery is a leader in the production and marketing of high quality nickel and cobalt. The Refinery processes nickel and cobalt-bearing laterite ores purchased from third party mines in New Caledonia, Indonesia and the Philippines. Nickel ore is dried, ground, roasted and leached in an ammonia solution to extract the nickel and cobalt in the processing plant. Nickel and cobalt are separated and further refined in the metal refining area, to produce products for sale in the global market. For further media enquiries please contact Libby Ewing-Jarvie on 02 9023 5489 AUSINDUSTRY AND DATACOM MAINTAIN ROCK SOLID PERFORMANCE 2010-01-14T01:07:36Z ausindustry-and-datacom-maintain-rock-solid-performance Datacom has answered more than 600,000 calls for AusIndustry since their relationship began in 1999 while consistently achieving important key performance indicators such as answering calls within 10 seconds. The Datacom team is trained in more than 30 programs that AusIndustry delivers and is scripted to assist callers to understand those programs. They also offer assistance to applicants in finding the relevant program documentation to apply for a grant as well as helping callers navigate the AusIndustry website. “Time to answer is an important metric because we do not want to have customers waiting on the phone for more than ten seconds,” says Wendy Launder, General Manager, Business Development and Commercialisation Branch in AusIndustry. “When people call us, they are surprised to have a ‘real’ person answer the call. They expect a slow response because they are dealing with Government; we create a more positive experience with a short time to answer.” “AusIndustry is proud of its reputation and businesses feel confident using our services,” Wendy Launder explains. “Datacom is often the customer’s first point of contact with AusIndustry and provides a consistent service that helps to create the reputation we want.” Datacom consistently achieves important key performance indicators thanks to its innovative training program, its comprehension of the public sector's challenges and an ability to create a productive working relationship with AusIndustry. The contract, key to Datacom's overall Federal Government strategy, has been extended through a competitive tender process and in recognition of Datacom's success, AusIndustryrecentlyextended its relationship with the company again, asking Datacom to provide eight new call centre staff to operate a new Support Line for small businesses. About Datacom Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, an open book approach to business and a customer focus second-to-none. Founded in New Zealand in 1965, Datacom has a successful 44 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions. Established in Australia in 1992, Datacom’s capabilities include Application and Web Development, Professional Services, Managed Services, IT Procurement and Contact Centre’s. About AusIndustry AusIndustry is the Australian Government’s principal business program delivery division in the Department of Innovation, Industry, Science and Research. AusIndustry delivers a range of more than 30 business programs including innovation grants, tax and duty concessions, small business development, industry support and venture capital to more than 12,000 businesses and 85,000 individuals per annum worth around $2 billion in funding and entitlements. For further media enquiries please contact Andrew Peel on 02 9023 5000 LOY YANG POWER AND DATACOM JOIN FORCES 2009-12-10T01:13:34Z loy-yang-power-and-datacom-join-forces As transformation and transition projects commence, Datacom’s ongoing charter is to provide complete managed services including Services Management, support for Server, Network, Database and Desktop products and a full service desk. The full service ‘first generation’ support contract, valued at $2.5+ million AUD per annum, is one of the first contracts of this kind awarded to an IT services firm outside of the LatrobeValley. Loy Yang Power Chief Executive Ian Nethercote said Datacom was awarded the contract after an extensive tender evaluation process. "Datacom rated highly in all service requirements and we look forward to their input in delivering quality IT support for our operations," Mr Nethercote said. Datacom’s relationship with Loy Yang Power combines managed services with 9 separate transformation and transition projects including System Center Configuration Managerimplementation, Active Directory upgrade, Virtual Infrastructure roll out, development of a Managed Operating Environment, Backup redesign and Server Room remediation. Director for Datacom Victoria, Peter Wilson noted “We are delighted to be selected by LYP as its IT services support provider. Datacom welcomes the opportunity to demonstrate to LYP the benefits of working with a company that is truly customer focused, with a proven reputation for not only delivering quality outcomes but also the ongoing realisation of continuous service improvements.” About Datacom Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, an open book approach to business and a customer focus second-to-none. Founded in New Zealand in 1965, Datacom has a successful 44 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions. Established in Australia in 1992, Datacom’s capabilities include Application and Web Development, Professional Services, Managed Services, IT Procurement and Contact Centres. About Loy Yang Power Loy Yang Power owns and operates the 2,200 megawatt Loy Yang power station and the adjacent Loy Yang coal mine. The company supplies approximately one third of the state of Victoria's power requirements or 10 per cent of total generation for the south-eastern seaboard states of New South Wales, Queensland, South Australia and the Australian Capital Territory. The Loy Yang power station is the largest in Victoria and the open cut is the largest producing brown coal mine in the southern hemisphere. For further media enquiries please contact Peter Wilson on 03 9947 0400