The PRWIRE Press Releases https:// 2017-04-18T02:53:38Z Tough exit fees for in-home care hurting the vulnerable 2017-04-18T02:53:38Z tough-exit-fees-for-in-home-care-hurting-the-vulnerable-1 Sydney, Australia – 18 April 2017 – A national survey has shown that seven out of ten people likely to be affected by the Federal Government’s new reforms for in-home care packages for the elderly, disagree with care providers setting exit fees.    Designed to give elderly people more choice and flexibility over the types of care and services they access in their own home, the Australia-wide survey found that 75 per cent of people affected by the Consumer Directed Care (CDC) scheme believe that exit fees should be banned altogether.   Commissioned by KinCare, one of the few in-home care providers that doesn’t charge exit fees, the findings send a clear message to those organisations asking up to $4000 to simply switch provider.   Brian Bissaker, CEO of KinCare, said, “The whole point of the Government’s Consumer Directed Care scheme is to deliver increased choice and flexibility, not lock-in thousands of older people into care arrangements they might not be satisfied with.”    “The introduction of exit fees is unfair and it’s hitting our most vulnerable the hardest, at a time when they are supposed to have greater choice in selecting a care provider for the first time.”   Mr Bissaker said that KinCare is taking a stand against the restriction of customer choice by not charging joining, upgrade or exit fees for its in-home health and wellbeing services.   “At KinCare we understand that life and family circumstances can change at any time, and so do people’s service needs. As an industry, we have a huge opportunity to reshape the sector by improving the service offered to customers across Australia, so they can live richer, more independent lives.”   Josephine Pagano has experienced the shock of hidden fees when moving her elderly father across to KinCare’s new services this month – getting a letter from her previous provider advising of unannounced exit fees to leave the service.   “It was a blanket letter, saying there was a change in the contract, and that the provider was adding exit fees to their services,” said Pagano. “When I queried the legality of this, as we hadn’t signed a new contract agreement, they said that the exit fees only applied to the new packages.”   “Exit fees after the fact are unfair and misleading. For a vulnerable group such as the elderly, even a $500 exit fee is too high, especially when they are on limited budgets.”   “The new consumer choices for services are about being able to trial new providers and the services that suit you and your family,” said Pagano. “I don’t think there should be any exit fees, as you should be able to opt out if the services no longer meet your needs.”   The survey conducted by OmniPoll comes at a time when the Federal Minister for Aged Care, Ken Wyatt is due to convene a round table on exit fees from Aged Care providers. The Australian Securities and Investments Commission plus other key figures are expected to provide advice to the government on the issue of fees and financial arrangements in aged care.   ###Notes to Editor: The Increasing Choice in Aged Care Reforms are explained in more detail on the KinCare website.  Survey conducted on the OmniPoll National Online Omnibus between March 30 to 3 April 2017 nationally among 1,228 respondents aged 18 years and over. Sample quotas were set for each state, city and regional area, along with sex and age. Results were post-weighted to Australian Bureau of Statistics data on age, highest level of schooling completed, sex and area.  About KinCare: KinCare is a leading Australian provider of in-home aged care and disability support. For more than 25 years we have been providing in home support to older people, people with disability, those with health needs and their carers, through Government subsidised services and packages, and private services. We are always investing in meeting the diverse needs of our customers. Last year KinCare’s 1,746 dedicated staff delivered 1.3 million hours of high-standard in home care, travelling over 5.3 million kilometres, to support over 10,400 customers to stay active in their communities. KinCare provides services across Australia, in metropolitan and regional cities – with offices in the Australian Capital Territory, New South Wales, Queensland, Victoria, Western Australia, South Australia and Tasmania.   For more information about KinCare visit You can find KinCare on Facebook and Twitter.   Media Contacts: Amanda Conroy & Lucy Walker Espresso +612 8016 2200 +61 422 472 883 KinCare Supports Memory Walk 2011-05-18T03:19:53Z kincare-supports-memory-walk BAULKHAM HILLS, 18 May 2011 Over 800 people came to Leichhardt, NSW, on Sunday 15 May to raise awareness and funds through walking and jogging to support people and their families living with dementia. Almost 40 staff and families from KinCare participated in the event. KinCare provides care to many clients living with dementia, and is a keen supporter of the Memory Walk. Stuart Miller, KinCare CFO, earned third place in the men's nine kilometre jogging event. Other participants from KinCare came from a range of fitness levels, and included families, with the youngest child being 15 months old. Alzheimer's Australia NSW CEO The Honorable John Watkins was delighted with the participation, which was twice the numbers from 2010. In welcoming the participants to the event Mr Watkins spoke about how dementia is the third biggest killer in Australia, with some 1500 people diagnosed each week. Many of the participants in Sunday's Memory Walk were there in memory of people they have lost, or are lost to dementia today. Chi Lam, Staff Manager for KinCare, participated in the walk on Sunday. Chi is expecting her first child in August this year. Chi encouraged KinCare staff to participate: “I thought it would be great to do it with the team, as really they would have no excuses because who can say no to a pregnant lady!” Unlike other community participants in the event, Chi has no personal experience with caring for a person with Alzheimer's, but she provides support on a daily basis to KinCare staff who are either dealing with it personally within their family, or caring for a client with dementia: “Sometimes there are sad stories but there are also funny ones too. Overall hearing the staff talk about it I can just sense their passion so it gives me great pleasure learning from our staff.”All funds raised by the Memory Walk event go to providing improved services for people with Alzheimer's. KinCare will continue to support Alzheimer's Australia NSW and the many Australians living with Alzheimer's and dementia through their quality services. Dementia affects thinking, behaviour and the ability to perform everyday tasks. Alzheimer's disease is the most common form of dementia, accounting for between 50% and 70% of all dementias. About KinCare: KinCare is an Australian, family owned and operated organisation that specialise in providing in-home care services to meeting the needs of people with a disability, special needs or the frail aged who wish to remain at home. For more than 16 years KinCare has been caring for the community offering services such as meal preparation, social support, transport, housekeeping, personal care and nursing and has offices in the Australian Capital Territory, New South Wales, Victoria and Western Australia.