The PRWIRE Press Releases https:// 2012-11-26T22:12:47Z Datacom to deliver the ACCC SCAMwatch contact centre 2012-11-26T22:12:47Z datacom-to-deliver-the-accc-scamwatch-contact-centre Datacom has been selected to manage and deliver the SCAMwatch contact centre on behalf of the Australian Competition and Consumer Commission (ACCC).  Under a two year contract, Datacom from December 2012, will offer personalised assistance by phone to individuals that wish to discuss and report an issue or concern in relation to any scam or potential scam.  SCAMwatch provides information to consumers and small businesses about how to recognise, avoid and report scams. The ACCC publishes this website to help consumers recognise and prevent scams. Kirsty Hunter, Managing Director Datacom has said, “We are thrilled to be working with the ACCC who play an integral role in the regulation of fair market trade.  We are focused on putting in place services that deliver tangible policy outcomes for the ACCC that assist them in their plight to reduce the impact of scammers on the community.”  Datacom has nearly five decades of experience in the public sector across Australia and New Zealand and provides a full suite of services including contact centre, data centres, cloud and system integration to numerous government departments and agencies.   Most recently Datacom was hand-picked in August 2012 to join the federal ICT panel to supply application development, system integration, project management and managed services.   Individuals wishing to report a scam should do so by contacting SCAMwatch on 1300 795 995 or via www.scamwatch.gov.au.   Ends   About Datacom: With 4,000 people, Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating across New Zealand and Australia and in Malaysia, the Philippines and China, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades.       Datacom joins government cloud procurement services platform 2012-10-25T22:37:34Z datacom-joins-government-cloud-procurement-services-platform Datacom has joined the Australian Government Information Management Office’s Data Centre as a Service Multi Use List as a provider for agencies seeking to procure cloud and cloud-like services. The establishment of the Multi Use List is part of the Australian government’s Data Centre Strategy 2010-2025 and will be in place for two years from October 2012. Contracts under this arrangement are limited to $80,000 and terms of up to 12 months. Datacom is one of thirty-five leading providers who will supply a range of cloud services from Virtual Desktops and Servers, to Disaster Recovery and Managed Backups, to eTendering packages and online collaboration tools. John Sheridan, First Assistant Secretary, Agency Services at the AGIMO said, “Data Centre as a Service (DCaaS) is the next logical step in our whole Data Centre Strategy. We have worked closely with industry to both simplify procurement of and reduce transaction costs for cloud and cloud-like services while still meeting the necessary procurement requirements. “ This is a win-win for all parties, and ensures that agencies are able to procure cost effective cloud services with a minimum of administrative overhead. The chief executive of Datacom, Peter Wilson says: “Datacom was selected based on its amply demonstrated experience and understanding of cloud services.” “We bring genuine Government cloud experience, capacity and demonstrated capability to provide the required levels of security and confidence to deliver cloud services to Government.” Datacom clearly showed its capability and scale within the required Cloud services space based on previous experience across Australia and New Zealand. This provided the Government the confidence to include Datacom on the MUL. The MUL brings tangible benefits to Agencies such as streamlining procurement of ICT services, and reducing Agency procurement overheads and reduce the costs of the procured services. This suite of capabilities adds to Datacom’s current Federal Datacentre services panel agreement, a five-year agreement in place until 2016 to provide datacentre services to Federal or State Government Agencies. Datacom also sits on the Australian branch of the Council of Registered Ethical Security Testers (CREST) as well as working with Standards Australia, leading the latest Outsourcing Standards ISO/ PC-259 project. Datacom puts on a roof shout for ‘Kapua’ Data Centre 2012-10-18T22:19:56Z datacom-puts-on-a-roof-shout-for-kapua-data-centre Later today Datacom staff and the onsite construction teams will get together for a ‘roof shout’ to celebrate the completion of structural works on ‘Kapua’, Datacom’s under construction NZ$30 million data centre. Located in Hamilton Kapua is Datacom’s newest tier 3+ data centre and is on track to open for business in early February 2013. Named Kapua, which means ‘cloud’ in Maori language, this data centre will be the sister facility to Datacom’s Orbit data centre located in Albany. Steve Matheson Datacom COO says. “Our significant investment here in Kapua supports rising customer demand for failsafe uptime teamed with the knowledge that their data is securely hosted domestically.” Built to meet the exacting government security requirements the new centre will have the capacity to house 920 racks with room for expansion. Datacom is building two data floors in the first stage of development with plans to expand to five data floors plus further hardened tier 4 rooms as required.  The Hamilton location was selected for its geographic suitability, high network connectivity and as an emerging hub of high tech business activity. Second only to Auckland, Hamilton is the most geologically stable area in New Zealand and from a network perspective Hamilton is ideal with all the major network providers running fibre rings through that city. A further strength in the Hamilton location of Kapua is the relative closeness to Auckland which brings with it the ability to run synchronous SAN to SAN replication to Datacom’s sister Orbit data centre in Auckland. The pairing of two tier 3+ data centres provides the ideal hosting environment for any mission critical application and is an unmatched capability in New Zealand. Matheson says, “With the right optical equipment on the end of the fibre we can provide effectively any speed of network required between the centres at minimal latency.” The capability will be a boon for those customers seeking to implement highly resilient and available distributed computing environments. “Customer network connections are getting faster on the back of the government sponsored fibre initiatives and there is an increased expectation that applications will be responsive and media rich.  Delivering this experience requires local servers.” says Matheson. Customers will be able to install their own IT equipment in the centre, make use of the Datacom Cloud Service (DCS), or in the case of Government Agencies the Datacom Cloud Service for Government (DCSG). Kapua uses the same innovative and sustainable free air cooling system that is deployed at the Orbit centre in Auckland.  Power and cooling design is for 5.8MW of power capability to the IT equipment. Kapua will be staffed 24x7 by specialist local Hamilton people recruited specifically into these new roles.  The Kapua data centre team are currently being trained in Datacom’s processes and procedures in Auckland.       ATO selects Datacom to Outsource Contact Centre Services Panel 2012-09-12T02:08:43Z ato-selects-datacom-to-outsource-contact-centre-services-panel The Australian Tax Office (ATO) has appointed Australasian technology services company Datacom to their Outsource Contact Centre Services (OCCS) panel group.  Datacom will work with the ATO from their Australian facilities to deliver advanced consumer and business tax services for Australian citizens.   Jonathan Ladd, Datacom Group CEO says, “I’d like to acknowledge and thank the ATO Evaluation Team for conducting a rigorous, technically exacting and transparent RFP process. It was a fiercely competitive bid so we are delighted to have been selected as one of only three providers for this top flight complex contact centre work for a five year extensible term. We know that this appointment recognises our proven track record, advanced technical capabilities and our long term commitment to the federal government market.” With near four million transactions per annum requiring outsource support ATO were looking for best in class on shore service providers. Jonathan Ladd, Datacom Group CEO says, “ATO required an outsource support partner that can scale with shifting requirements. Our strength is our integrated multi-channel technology that automates back of house functions and integrates with front house service to provide a faster more efficient customer experience.” Earlier in the month Datacom, in partnership with AusIndustry, won the ‘Best Outsourced Contact Centre’ award at the Government Contact Centre Summit 2012. Datacom’s outsource acumen and regional focus across the APAC region was also recognised at the recent Contact Centre Association of Singapore awards. Datacom took out “Best Outsourced Contact Centre” category receiving both the Gold for their Philippines operation and the Silver award for Datacom Kuala Lumpur. Datacom works with multiple commercial organizations and government entities and across its own extensive suite of market leading IT solutions. From a broad Australasian base Datacom has extended its Australian based BPO offering significantly over the last decade. Datacom established its Kuala Lumpur office in 1997 and has now grown to near 1000 employees across four locations in South East Asia ENDS For further information about Datacom please contact:  Kirsty HunterManaging DirectorDatacom +61 2 9023 5000Kirsty.hunter@datacom.com.au Media enquiries please contact: Erica LloydCommunication DirectorDatacom Group+64 21 806730erica.lloyd@datacom.co.nz  |   About Datacom:  With 4,000 people, Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating across New Zealand and Australia and in Malaysia, the Philippines and China, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades.   Datacom joins TEDxCanberra and embraces an optimistic challenge 2012-09-04T23:06:12Z datacom-joins-tedxcanberra-and-embraces-an-optimistic-challenge Australasian-owned professional IT service provider Datacom is partnering with sold out event, TEDxCanberra, showcasing its focus on people, the community and charity work. “Being approached by TEDxCanberra to be a partner at this year’s event has been a great privilege.  Here at Datacom we are known for our ICT technology solutions and our project and managed services.  TEDxCanberra is a great opportunity to also present Datacom’s company ethos and community initiatives,” noted Lisa Thorburn, Director of Datacom Systems (ACT),  “Datacom has a strong sense of corporate social responsibility that supports a very active local and international Community and Social Responsibility programme, which asks all of our businesses and their employees, to support charity and local community initiatives along with the call for emergency needs in our region”. Datacom recently announced a strong successful trading year with profit after tax increasing from $22 million to $25 million across the Group, with just under 2% of that going to various community initiatives.  As a member of the London Benchmarking Group, Datacom places considerable emphasis on corporate and social responsibility, contributing $436,000 in 2011-2012 into multiple community programs across Australia, New Zealand and Asia including schools in Ecuador, cancer research, Computer Technology Centres in Asia and as one of the primary partners with the Australian Federal Police in the education of cyber security for children and parents through the ThinkUKnow program. Ms Thorburn added “Datacom believes that connecting with our community engages our staff, our organisation and our clients.  This keeps us connected, builds team spirit and boosts productivity.  We are optimistic about the future and strongly believe in the TEDx philosophy.”TEDxCanberra Creative Catalyst and Curator, Stephen Collins said “We like to think of our event as a community – presenters, volunteers, attendees and partners. Without this community, and the generous support of partners like Datacom, TEDxCanberra could not have evolved as the capital’s innovative ideas event. “Our partners share with us a commitment to spreading ideas not only here in the nation’s capital but globally,” Mr Collins added.  -ENDS-   About DatacomWith 4,000 people, Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating across New Zealand and Australia and in Malaysia, the Philippines and China, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades. For any further information please contact:Libby Ewing-Jarvie/Melanie Withers – Corporate Communications Managers, DatacomPhone: +61 2 9023 5154Email: libby.ewing-jarvie@datacom.com.au, Melanie.withers@datacom.com.au DATACOM GROUP APPOINTS COMMUNICATIONS DIRECTOR 2012-08-07T00:14:49Z datacom-group-appoints-communications-director 7 August 2012 DATACOM GROUP APPOINTS COMMUNICATIONS DIRECTOR New Zealand headquartered leading IT service and solutions provider Datacom Group has appointed Erica Lloyd as Communications Director. Jonathan Ladd, Datacom Group CEO says, “From a strong Australasian base the Datacom Group is steadily expanding both geographically and in terms of the technology-related services we offer our broadening base of customers. During this stage in our evolution it’s vital that we continue to refine our market presence, stay close to our customers and keep the teams who support them across the multiple geographies collaborating with ease. Ms Lloyd’s practical sector knowledge, particularly in new information and communication platforms, make her an excellent strategic fit for the Datacom Group. We are delighted that she is joining our Executive Team.” Erica Lloyd is an Auckland based communications professional with a background in the film and television industry, broadcast media and banking. She will oversee brand, communication and marketing activity for the Datacom Group and has a key role in raising awareness of the organisation’s full suite of information technology services and solutions. -ENDS- About Datacom: With 4,000 people, Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating across New Zealand and Australia and in Malaysia, the Philippines and China, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades. For any further information please contact: Libby Ewing-Jarvie/Melanie Withers– Corporate Communications Managesr, Datacom Phone: +61 2 9023 5154 Email: libby.ewing-jarvie@datacom.com.au/melanie.withers@datacom.com.au Erica Lloyd - Group Director of Communications, Datacom Phone: +64 21 806 730Email: erica.lloyd@datacom.co.nz Fulton Hogan begins trans-Tasman rollout with Datacom 2012-07-29T23:46:27Z fulton-hogan-begins-trans-tasman-rollout-with-datacom Construction company Fulton Hogan – with revenues of greater than $2 billion and 5,800 staff across Australia and New Zealand – has begun rollout of a unified IT infrastructure service solution across the region, following the signing of a three-year contract with Datacom. Datacom’s Group CEO, Jonathan Ladd, says the Fulton Hogan contract is an important milestone for Datacom’s trans-Tasman focus. Datacom now provides coordinated services based on a single service contract spanning all of a customer’s operations across Australia and New Zealand. “A major point of difference for Datacom is our ability to offer true regional reach for our customers, across the full range of IT services,” Jonathan Ladd says. “Fulton Hogan is an important showcase for our ability to deliver a coordinated trans-Tasman strategy with a common approach to processes, procedures and governance.” He says the contract sees Datacom provide managed infrastructure services spanning distributed computing, server support, network support, security support service management, service desk, procurement (hardware and software) and project services. Datacom’s Fulton Hogan delivery teams are located in Auckland, Melbourne and Christchurch. Relationship management, service delivery management and technical architecture are provided from both New Zealand and Victoria, aligned to the customer’s primary touch points. Procurement and project functions are also delivered from both geographies. Fulton Hogan’s Chief Information Officer Brian Northern says the choice of Datacom follows a rigorous Request for Information and Request for Proposal process carried out over the past year and a half. The RFI involved seven different organisations with a presence in both Australia and New Zealand. “Datacom was selected based on our assessment that their proposal most closely fitted our requirements,” Brian Northern says. “We had a number of key criteria in making our decision. First of all we needed to see value, both in terms of cost savings and the opportunity to improve our services to our customers. We wanted clearly defined roles and responsibilities with defined and agreed service levels and appropriate governance structures. “We also wanted to agree a contract which was mutually beneficial in that it represented good business for both parties. Datacom has ticked all these boxes. We are very pleased to go forward with Datacom as a key IT partner as we work to provide continuous improvement in service delivery and greater responsiveness to customer and business needs,” Brian Northern says. About Fulton Hogan Fulton Hogan is a multi-disciplinary civil construction company with nationwide coverage in Australia and New Zealand. The company was founded in Dunedin, New Zealand, in 1933 by Jules Fulton and Bob Hogan. Group turnover for the past financial year was greater than $NZ2 billion. Fulton Hogan has been contracting in Australia for more than 10 years and currently employs 2,000 people throughout Australia and 3,800 in New Zealand. About Datacom With 3,900 people, Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating across New Zealand and Australia and in Malaysia, the Philippines and China, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades. Ends. Media Contacts: Australia: Libby Ewing-Jarvie or Melanie Withers – Corporate Communications, Datacom Phone: +61 2 9023 5154 Email: libby.ewing-jarvie@datacom.com.au or melanie.withers@datacom.com.au New Zealand: Scott Green, Director, Datacom Phone: +64 21 2411339 Email: scott.green@datacom.co.nz Datacom Nabs Another Partner of the Year Award 2012-06-29T00:00:28Z datacom-nabs-another-partner-of-the-year-award Datacom has done it again. In a spate of similar awards over the last six months, Datacom was recognised last week for its work in the partner community, this time from Lenovo. Datacom was awarded the Australian Partner of the Year Award during Lenovo’s business partner awards gala at the Museum of Contemporary Art in Sydney on June 21. The award acknowledged Datacom’s strong and steady generation of revenue throughout the last four quarters, which resulted in a doubling of revenue over the previous year. Lenovo attributed the performance to Datacom’s realignment of its business in the hardware area and effective teamwork between the two organisations. “I believe this is due to effective teaming and collaboration at all levels across Datacom and Lenovo, a strong synergy between our businesses and, of course, your incredible people across all states,” said Jo Pearce, Channel Account Executive for Lenovo Australia and New Zealand. “I hope we can continue to replicate this growth, keep the momentum, and have another powerhouse 12 months ahead.” Datacom Keeps Growing with McAfee 2012-06-14T00:18:24Z datacom-keeps-growing-with-mcafee In a first of its kind award from McAfee, Datacom was recognised last week as the Top Growth Partner of the Year for 2011. Datacom, which has been a McAfee partner for more than a decade, more than doubled its revenue from the previous 12-month period, primarily due to large deals secured with ACT government agencies and a large national business based in WA. Datacom’s positive, constructive relationship with McAfee sales professionals was most definitely a contributing factor to their success. “Part of the reason we work well with Datacom is because of their open approach to doing business,” says Matthew Old, Director Channels & Alliances, McAfee Australia/New Zealand. “They have taken the time to know our sales department in addition to our products and solutions so that they can promote McAfee as a specific fit for their customer’s security needs.” Also crucial to Datacom’s growth is its dedicated security unit, Technical Security Services, and secure, robust cloud computing offering, both of which have helped guide customers through the latest mobility and Bring Your Own Device trends. “We are delighted to have won the McAfee Top Growth Partner of the Year for 2011,” says Todd Gorsuch, the Director of Datacom’s National Group. “With mobility, cloud and big data creating challenges for IT departments, it is no surprise security and licensing advice is on the rise. These changes have made security and software licensing increasingly complex. Navigating this complexity requires experts who can both advise and manage on the ground in your state. The Systems Integrator’s role is not about license fulfilment anymore, but about optimising your security investment against your business drivers. Our investments in building national security and licensing practices are starting to garner big results for Datacom and our customers.” Trend Micro Names Datacom its Partner of the Year 2012-05-10T03:00:34Z trend-micro-names-datacom-its-partner-of-the-year Datacom has picked up its third Partner of the Year Award for 2012, this time from cloud security leader Trend Micro. Trend Micro recognised Datacom’s efforts in growing the cloud market in Australia, superior levels of engagement and participation in marketing endeavours. The award was announced May 1 in Sydney during Trend Micro’s EVOLVE.Cloud security conference, also being held in Melbourne last week. Datacom participated in the day-long event, with Director of Investments Mark McWilliams invited to speak about protecting the enterprise from cyber security threats during the afternoon presentations. “I am extremely pleased that Datacom has been awarded Trend Micro Partner of the Year,” said David Higgins, Senior Director, Sales and Channels, Trend Micro ANZ. “Their commitment to the partnership with Trend Micro has been outstanding, with high levels of engagement and strong marketing events. Together we’ve been able to deliver superior services to our customers and grow the cloud market in Australia.” Datacom advises how to secure your mobile workforce at AusCERT2012 2012-05-09T23:55:52Z datacom-advises-how-to-secure-your-mobile-workforce-at-auscert2012 How do you allow Bring Your Own Device to sweep through your organisation’s doors without putting everything and everyone inside it at risk? Richard Byfield, managing director of Datacom’s Technical Security Services (TSS) and a specialist in managing cyber and information security functions for the Australian and New Zealand governments, has these mobility security tips ahead of the Gold Coast AusCERT2012 security conference he is participating in next week:* Centrally configure, monitor and manage smartphones and tablets* Ensure mobile infrastructure, devices and apps start, and remain, in a trusted and compliant state* Protect devices from corporate data loss while preventing security breaches and non-compliance scenarios* Securely deploy and manage corporate apps, data and documents* Mitigate the risks associated with devices operating in a compromised state or within an environment that could expose it to threat* Address regulatory compliance and produce up-to-date auditable compliance reportsDatacom TSS was created 18 months ago to fill the kinds of security gaps emerging with trends such as BYOD. Byfield and the Datacom TSS team help organisations thwart sophisticated cyber threats in a cost-effective and practical way. Organisations must take into account the integrity and security of mobile infrastructure, devices and apps as well as the risks associated with end users, device loss and situational context, he says.“The practice of people choosing to use their preferred mobile device of choice for personal and corporate use is already happening,” Byfield says. “Allowing personal devices to be used for corporate use is introducing unique and complex risks that go beyond the devices themselves. Risk mitigation and enablement and finding the right balance for allowing personal devices to be configured to minimise the risks to the business, maintain compliance and protect personal data are key to effectively adopting an effective BYO device policy.”“An adversary is constantly looking for an easy method of compromise,” Byfield adds. “The move to targeting mobile devices without sufficient levels of security to gain access to information inside the corporation will occur, especially if this is the least costly attack vector for doing so.”Byfield will speak on BYOD security at a live panel for AusCERT2012, hosted and streamed by ZDNet, in Queensland from May 14 to 18. AusCERT event organisers handpicked expert speakers from around the world, including Susan Landau , engineer and Harvard University scholar on cyber security policy issues, and Kaspersky Lab co-founder, chairman and CEO Eugene Kaspersky, to discuss the various security risks related to mobility and the best solutions being used to mitigate them.About DatacomWith 3,800 people, Datacom is one of the largest Australasian-owned professional IT services companies, offering clients flexibility and choice, with revenues in excess of A$650 million and extensive experience in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating in New Zealand, Australia, Malaysia, the Philippines and China, Datacom has a successful 47-year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades.About AusCERT2012In Australia, the annual AusCERT conference is the premier IT security event for IT security professionals and all those with an interest in IT security. This is the 11th year we have been running this conference and interest in the conference from delegates, speakers and sponsors has grown accordingly. In 2011, almost 1100 delegates attended and AusCERT2012 is expected to attract similar numbers. As before, we also expect to attract delegates from organisations worldwide.AusCERT is the leading Computer Emergency Response Team for Australia and provides computer information security advice to the Australian public and its members, including the higher education sector. We are a single point of contact for dealing with computer security incidents affecting or involving Australian networks. Cisco ANZ partner of the year award the latest in a stream of industry accolades for Datacom 2012-05-01T23:49:26Z cisco-anz-partner-of-the-year-award-the-latest-in-a-stream-of-industry-accolades-for-datacom Wednesday 2nd May 2012. Datacom has been named the 2012 Cisco Australia and New Zealand (ANZ) Partner of the Year – hard on the heels of similar partner of the year awards from EMC and VMware.Datacom’s CEO Jonathan Ladd said the partner of the year awards from strategic Datacom partners such as VMware, Cisco, EMC and Trend Micro reflected Datacom’s major investment in building world class capability and scale in its Cloud Services. “We’re very pleased to receive these accolades on the back of a very busy period and a string of successful projects. In the last six months in particular we have significantly expanded our Datacom Cloud Services’ capability and scale. Cisco provides key underpinning technology for this service and has been very supportive of our initiative,” Jonathan Ladd said. “New Cloud Services customers include the NZ Government, Victoria SES and the WHK Group. We now have a total of eight cloud nodes up and running across the region, all but one in our own data centres, with others in the planning stage. We expect further rapid growth.” He said that in addition to the partner of the year awards from Cisco, EMC, VMware and Trend Micro, Datacom recently won the 2012 award for Best Local Provider of Infrastructure as a Service (IaaS) Cloud Services in a comprehensive review of Cloud service providers in Australia published by specialist IT market research firm Longhaus. Datacom General Manager Nigel Everett said the Cisco ANZ Partner of the Year award was welcome recognition of the breadth and depth of Datacom’s networking capability. “As a Cisco Gold Partner we develop smart solutions that differentiate us from the traditional routing and switching service providers. Datacom has developed a services portfolio that spans Data, Voice, Video, Wireless and Mobility – including Unified Communications. The Partner of the Year award acknowledges the depth and breadth of our capability to combine innovative technologies to deliver business outcomes for our customers,” Nigel Everett said.About Datacom With 3,800 people, Datacom is one of the largest Australasian-owned professional IT services companies, offering clients flexibility and choice, with revenues in excess of A$650 million and extensive experience in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating in New Zealand, Australia, Malaysia and the Philippines, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades Ends. Released by Datacom. For more information please direct Australian enquiries to Libby Ewing-Jarvie on 61 414 987 258 or libby.ewing-jarvie@datacom.com.au and New Zealand enquires to Steve Matheson on +64 21 956 996 or stevem@datacom.co.nz Datacom acquires Enterprise Support for SAP strategic capability 2012-04-17T11:29:10Z datacom-acquires-enterprise-support-for-sap-strategic-capability Australasian-owned IT services company Datacom today announces its acquisition of Enterprise Support Asia Pacific (ESAP). ESAP is a supplier of SAP Human Capital Management implementation and support services. ESAP also provides a Software as a Service (SaaS) offering for SAP’s Human Capital Management (HCM) suite of products. This acquisition is an extension of Datacom’s existing capabilities in application support and payroll/HR. “We are delighted to have secured an organisation of this calibre” said Mark McWilliams, Datacom Investments Director. “Enterprise Support has significant capability around supporting SAP applications and will augment our business process outsourcing capability around payroll and related human resource management services with its expertise in the market-leading SAP HCM suite”. ESAP is based in Melbourne and provides services to large entities, public and private, including hosting, supporting and maintaining implementations of SAP HCM, delivering to those clients at a competitive “cost per pay” compared to a typical in-house implementation. “Datacom is great for my people and my clients and for the future of Enterprise Support. They are an organisation that understands this business very well and will enable Enterprise Support to grow much faster than we ourselves could organically. It’s a great match for us both,” said Girish Anand-Sobti, ESAP’s former owner and managing director, who will continue to work with Datacom. Datacom plans to expand ESAP’s SAP offerings to larger enterprises throughout Australia and New Zealand. Datacom currently processes the pay of around 17% of the NZ workforce through its own payroll systems for thousands of small and medium enterprises. ESAP will operate as an independent business unit within Datacom, with all employees retained and services delivered as they are today. “SAP is the leader in this market and we are pleased to now have a significant capability in its software solutions through this acquisition,” said Jonathan Ladd, Datacom Group CEO. “Enterprise Support aligns well with our company purpose to provide great solutions that deliver enduring performance to every client.” About Datacom With 3,750 people, Datacom is one of the largest Australasian-owned professional IT services companies, offering clients flexibility and choice, with revenues in excess of $650 million and extensive experience in the operation of data centres and the provision of IT services, application development and business process outsourcing. Founded in 1965 and operating in New Zealand, Australia, Malaysia and the Philippines, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology-based solutions, with many clients in relationships spanning decades. Datacom named VMware ANZ Partner of the year 2012-04-12T21:40:56Z datacom-named-vmware-anz-partner-of-the-year The ANZ Partner of the year award recognizes Datacom’s Trans-Tasman commitment to growth in the VMware partner community over the defined 12 month period, specifically, the company’s performance and fresh, innovative approach to cloud services. Vice President & Managing Director, Australia and New Zealand, Duncan Bennett, described Datacom as going above and beyond to deliver VMware solutions to its customers. “Datacom delivered customised, VMware-based solutions to its customers and educated them about our technology. The company takes a fresh, out-of-the-box approach to technology so it makes sense for an enterprise’s specific needs. We look forward to growing our partnership with Datacom in the months and years to come.” Datacom’s VMware-based cloud strategy for the New Zealand Government and managed services customers, coupled with the establishment of a technology centre in Queensland, showcasing VMware solutions, and the appointment of a National VMware Practice Manager, were key contributors to Datacom’s success. Datacom’s Director, Todd Gorsuch, noted “We are delighted to have received the ANZ Partner of the Year award. It rewards the tireless effort of our local accredited teams and VMware. We have focused on building capabilities and services (such as BCP and DR as a service) that help our clients realise onshore enterprise class cloud benefits. With this investment clients have migrated their entire integrated business applications and infrastructure to the cloud.” Datacom also recently became the first cloud service provider – and one of just 30 globally – to achieve VMware’s newest solution competency, the Virtualisation of Business Critical Applications (VBCA). The new competency is awarded to partners who have achieved the highest level of expertise around virtualizing business critical applications. Datacom’s Director Auckland IT Management, Scott Green, says the accreditation is important recognition of Datacom’s proven ability to provide customers with cloud services to support the most critical business applications, such as SAP and Oracle, as well as Microsoft applications. Datacom’s cloud services are validated under the VMware vCloud Powered program and the company also regularly participates in the VMware advisory council to lend ongoing support to VMware’s vision and strategy. About Datacom Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, an open book approach to business and a customer focus second-to-none. Founded in New Zealand in 1965, Datacom has a successful 47 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions. Established in Australia in 1992, Datacom’s capabilities include Application and Web Development, Professional Services, Managed Services, IT Procurement and Contact Centres. Datacom goes the distance with the Small Business Support Line 2012-04-02T22:55:05Z datacom-goes-the-distance-with-the-small-business-support-line The Small Business Support Line, which provides expert advice to Australia's small businesses, is on the verge of receiving its 50,000th call. Established by the Labor Government in 2009, the support line is a free service that provides assistance on a range of issues facing Australia's vibrant small business sector. Minister for Small Business Brendan O'Connor said the 50,000th call will be an important milestone for the small business sector. "The Small Business Support Line provides these small business owners with a first point of contact to get the information they need and referrals to the right experts. It is staffed by advisers with strong customer service skills and extensive experience in the small business sector. "At a national level, the Support Line has helped keep the small business sector strong, which in turn makes a vital difference to the Australian economy. "It's a service that makes it that bit easier for time-poor small business operators to access expert and quality advice. Almost 6,000 callers have been repeat callers, chasing further information or developing their initial enquiry." Datacom has assisted the Government understand the small business community, supporting the Small Business Support Line since September 2009. “The agents we employ on the hotline all have personal experience with running a small business, so they can relate to exactly the challenges and needs of the callers” said Peri Siatras, Divisional Manager at Datacom. The Support Line will help the recently announced Australian Small Business Commissioner to provide small business with a one stop shop for services and information, particularly with information about dispute mediation. Some key statistics about the Small Business Support Line: 95 per cent of callers surveyed are satisfied with the service 21 per cent of callers are from regional Australia 37 per cent of enquiries are about registration and licences 29 per cent of calls are from the retail trade. The Small Business Support Line can be contacted on 1800 777 275. It is open Monday to Friday, 8am to 8pm AEST. Media contact: Minister O'Connor's Office, 02 6277 7667 Media Contact at Datacom Libby Ewing-Jarvie or Melanie Withers Corporate Communications Manager, Datacom: Ph: +61-2-9023-5489/5154 Mob: +61-414-987-258/+61–424-326-651 Email:libby.ewing-jarvie@datacom.com.au or melanie.withers@datacom.com.au