The PRWIRE Press Releases https:// 2018-12-04T03:00:00Z Mitel Partners with Tradewinds Brokerage to Accelerate UCaaS Business in Australia, New Zealand 2018-12-04T03:00:00Z mitel-partners-with-tradewinds-brokerage-to-accelerate-ucaas-business-in-australia-new-zealand Enhances regional alignment with Mitel’s global go-to-market approach and strategic focus on accelerating the move to cloud Allows technology resellers to confidently transition customers to UCaaS with the support and experience of the Mitel and Tradewinds teams Provides greater cloud choice for businesses ranging from SMBs to large retail enterprises seeking communications that are easy to use and quick to deploy Mitel® today announced a master agent agreement with Tradewinds Brokerage, a Telarus company, which will expand the coverage of the Unified Communications as a Service (UCaaS) market in Australia and New Zealand (ANZ). Tradewinds Brokerage, the first technology services distributor of its kind in ANZ, will be Mitel’s first official master agent in the region. The partnership will enable Mitel to extend the value of the master agent go-to-market model and grow its share of the global UCaaS market. As part of the agreement, Tradewinds agents will offer Mitel’s MiCloud Connect solution to accelerate customers’ migration to the cloud with full support and expertise from Mitel and Tradewinds. MiCloud Connect is an end-to-end UCaaS solution that empowers users to work more efficiently, regardless of location, with seamless call control, collaboration, messaging, web and video conferencing, mobile apps, contact centre capabilities and more. Backed by Mitel’s industry-leading UCaaS solution, the partnership will expand access to new market segments and revenue opportunities for local technology resellers while positioning Tradewinds as a leading master agent in ANZ. Mitel will also have a dedicated team led by ANZ Cloud Manager, Andrew Ward, to ensure seamless collaboration with Tradewinds and further cloud services adoption in the region. Quotes “The partnership with Mitel provides tremendous value to our brokers and their customers as they optimise their communications with flexible, cloud-based technologies,” said Tony Heywood, director and head of channels ANZ, Tradewinds Brokerage. “Mitel’s UCaaS offering seamlessly brings together the communications tools a business needs into a single, easy solution that will help users be more productive. As we continue to advance our agent model in Australia and New Zealand, having Mitel’s solutions in our portfolio will reinforce our position as a market leader for the brokerage of cloud-based services.” “Mitel has a long-standing partnership with the parent company of Tradewinds and a history of helping customers in the ANZ market successfully transition their businesses to the cloud. The partnership with Tradewinds enables us to further that success together by jointly offering the Australian IT&T community world-class UCaaS solutions that support their objectives for digital transformation,” said Frank Skiffington, vice president ANZ, Mitel. Important Facts Mitel powers 4.5 million cloud seats and 1.2 million UCaaS seats. Mitel is the only brand recognised across the Gartner Magic Quadrants for Contact Center, Unified Communications and Unified Communications as a Service. Related Materials Download complimentary copies of the “Customer Experience for Dummies,” “Team Collaboration & Communication for Dummies” and ‘Digital Transformation for Dummies” e-books. About Tradewinds Brokerage Tradewinds Brokerage, a Telarus (USA) company, is the first technology services distributor (master agent) to operate in the ANZ markets. We focus exclusively on helping our agent partners design, price, and source complex cloud-based technology solutions. Our portfolio of leading service providers of cybersecurity, contact centre, unified communications, and global SD-WAN are available to all our agent partners without entering into unique agreements with each one. Backed by the largest privately-held master agent in the United States, Tradewinds has a bench of cloud and cybersecurity engineers that assist in discovery and solution design, helping sales partners find and close complex deals and earn residual income. To learn more about the Tradewinds opportunity, please visit www.TradewindsBrokerage.com.au. About Mitel A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel. Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners. Businesses Are Investing in Technology to Improve Customer Experience, but Many Are Still Falling Short of Giving Customers What They Want 2018-06-06T23:06:57Z businesses-are-investing-in-technology-to-improve-customer-experience-but-many-are-still-falling-short-of-giving-customers-what-they-want Nearly two-thirds (60%) of respondents in Australia say more work is needed by companies to improve their online experience Customer experience (CX) ratings vary by vertical with hospitality leading the way globally More than half of all respondents think machine-to-people interactions will improve CX Australian consumers still believe they will have the better customer experience in a physical location than an online store A new Mitel® (Nasdaq:MITL) (TSX:MNW) survey of 5,000 adults from Australia, the United States, UK, France and Germany indicates a measurable disconnect between the advancements organisations think they are making to deliver exceptional customer experience and how customers actually view their commercial interactions. Specifically, less than half of respondents believe the technology needed to deliver the perfect online buying experience is available. This stands in stark contrast to findings of a previous Mitel survey in which 90 percent of IT decision-makers optimistically reported progress in improving customer experience through the use of technology. While a clear sign of the growing pains associated with digital transformation initiatives underway globally, the new survey also uncovers an opportunity for technology to play a key role in defining and keeping pace with changing buyer behaviour and preferences. In fact, over half of those surveyed believe machine-to-people interactions will positively transform the customer experience (51% in Australia). Vertical Visionaries, Leaders and Followers As customer experience becomes increasingly critical for businesses to remain relevant and compete, Mitel’s survey shows differences in customer satisfaction across vertical industries. Growing use of cloud communications and applications, combined with emerging technologies like the Internet of Things (IoT), artificial intelligence, chatbots, and natural language processing (NLP), are creating new ways for companies to nurture and build customer relationships. Winning companies will be those that are able to differentiate their brands by delivering seamless experiences across physical and digital environments, devices and channels. Currently, some segments are doing better than others. Hospitality leads the charge: Hospitality management knows the first stop on the itinerary for today’s travellers are online review sites. Before booking a trip, consumers want to hear what others have to say. In fact, it’s a near-universal activity. Given the impact reviews can have on average daily room rates, it’s no surprise this industry takes customer satisfaction seriously, receiving top marks among those surveyed. Australians also responded with high satisfaction rates (41%) with regards to their online experience with hospitality providers. Physical retail isn’t dead, but the customer experience is: More than 60 percent of shopping done by respondents still takes place in a physical store, though that number is shifting. When asked about the challenges faced by today’s brick-and-mortar retail outlets, three out of five respondents say the fact retail stores are struggling has more to do with the customer experience they provide, not products. While Australians are currently shopping in physical stores at much higher levels (74%) they agree with their global counterparts that customer service just doesn’t exist anymore. A seamless omnichannel approach is critical for this market, where more than one-third (36%) of Australian respondents note they make purchasing decisions based on the experiences brands provide versus the products and services offered. Chatbots can be used to manage simple tasks, while IoT and team collaboration tools open up new avenues for communications across media, whether it’s voice, email, SMS, web chat, social media or a website. Speed is the game in sports and entertainment: In the fast-paced world of sports and entertainment, immediate and clear communication is a necessity. Forty-nine percent of Australian respondents point to simplicity and speed as the most important factor in a good customer service experience, slightly higher than the global average (45%). Availability vital in healthcare: Healthcare organisations receive the lowest marks from respondents in all countries when it comes to customer service. Australian respondents, in particular, say availability and 24/7 service (40%) is the most important feature they look for from healthcare services, followed by simplicity and speed (36%). Additional insights from the data indicate: Bots, AI and machines can fill the customer service gap: Consumers appear to be increasingly comfortable with machine-to-people interactions when shopping online, with over 78 percent of Australian respondents saying they are satisfied dealing with automated processes. Most do not want to interact with a person while shopping online unless the service is very complicated, or they are having trouble finding the product or service they need. Half of Australian consumers and over 60 percent of U.S. respondents say if they could shop without speaking to a person, it would be a good thing. Even so, physical retailers need to balance the use of technology. Consumers do expect people to efficiently help them when shopping in a physical storefront. Mobile reigns supreme in the United States; Australia favours in-store: Of all respondents, U.S. and Australian consumers shop most frequently during a typical week. There are also notable differences by country regarding how and where consumers shop. U.S. respondents reach for their smartphone and use apps; Britons like shopping online via their tablets; French shoppers most often use their laptops; Germans are more likely to use a desktop computer; and Australians prefer a physical store location (74%). In Australia, brands can’t be complacent about improving their online presence. While more Australians still prefer buying goods and services in physical stores, more than two in five (42%) say they want to shop even more online, and just one in ten Australians (9%) say they don’t like shopping online at all. Seven in ten Australians (71%) say overall, shopping online is more convenient than shopping in a store. To meet this growing demand for online services, and the change taking place in consumer behaviours and expectations, brands need to consider a greater level of consistency across both the online and physical experience for their customers. Mitel’s study is the latest in its Business Insights Survey Series, which builds on previous research from August 2017 where more than 75 percent of IT decision-makers said they planned to tie together devices, emerging technologies, and communications and collaboration capabilities within two years to enable machine-to-people interactions to improve customer experience. This body of work expands on the concept established by Mitel in 2016 of “Giving Machines a Voice” to enable IoT and other machine triggers to launch real-time communications workflows that can improve how companies work and collaborate. Exploring a different angle, this survey examines how consumers view customer experience in shopping for goods and services across market segments, including retail, hospitality, sports and entertainment, health care, financial services and utilities. For more results and a closer look at regional or country-specific data, download the white paper. Quotes “As physical and digital worlds begin to seamlessly intersect, how effectively a company serves its customers across both domains determines tomorrow’s winners and losers,” said Jon Brinton, Senior Vice President of Customer Experience Solutions at Mitel. “By supplementing existing applications and investments with new technologies such as AI, team collaboration and IoT, companies can better communicate and collaborate internally and externally and begin to proactively deliver the level of customer experience buyers expect.” “The data shows no matter where you are in the world, customer experience matters—bottom line,” said survey administrator Regina Corso of Regina Corso Consulting. “In order to truly connect with customers on their own terms, organisations must look for new ways to balance technology investments with personalised customer service. Those that are able to navigate this balance will go on to build strong brand loyalty with their customers, helping them succeed in today’s highly competitive purchasing environment.” Additional Facts Mitel has been recognised as a Leader in the Gartner Magic Quadrant for Unified Communications for four consecutive years. Synergy Research Group has confirmed Mitel’s position as the #2 unified communications as a service (UCaaS) vendor worldwide. Mitel hosted cloud solutions are trusted by more than one million global subscribers. Related Materials Download the “Giving Machines a Voice” white paper Download the "Customer Experience for Dummies" e-book. Read the guide on "5 Steps to Increase Revenue Through Customer Experience." Download the "Digital Transformation for Dummies" e-book. About Mitel A global market leader in business communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com/en-au and follow us on Twitter @Mitel_AU. Contact Information PR agency contact Martin Aungle Explore Communications +61 (0)415 917 381 maungle@explorecomms.com.au Media – EMEA & APAC Sandrine Quinton +33 (0)130-964-301 sandrine.quinton@mitel.com ShoreTel Introduces Global Numbers Service in Four Countries 2017-06-28T00:35:15Z shoretel-introduces-global-numbers-service-in-four-countries ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced it has expanded its ShoreTel Connect™ CLOUD unified communications solution with the addition of Global Numbers service.   Global Numbers allows multi-national organisations to create a local presence in the countries they serve by establishing unique Direct Inward Dial (DID) or International Toll-free Service (ITFS) numbers in each country. Global inbound calls can be routed to auto-attendants, IVRs or contact centre queues and handled by teams at a central location, such as corporate headquarters. The service is available to Connect CLOUD customers in the U.S., Canada, U.K. and Australia.   “As ShoreTel continues to expand globally, our base of multi-national customers has rapidly grown and created an increased need for global cloud services,” said Don Joos, president and CEO of ShoreTel. “Global Numbers allows businesses to be where their customers are and create a better customer experience, without having to increase headcount or add equipment.”   ShoreTel’s Global Numbers footprint covers countries where there has been strong demand. The service offers simple pricing with flat monthly rates for local DIDs and affordable per minute charges for inbound toll-free service.    About ShoreTel, Inc. ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communication solutions that make interactions simple. From business phone systems, unified communications and contact center solutions to a fully hosted voice and SMS development platform, ShoreTel delivers unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. ShoreTel Connect CLOUD Launches in Australia 2017-06-08T00:06:41Z shoretel-connect-cloud-launches-in-australia ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced the introduction of ShoreTel Connect™ CLOUD and ShoreTel Connect CLOUD Contact Center solutions in Australia.   Australia marks the latest step in ShoreTel’s continued global expansion of its Connect CLOUD Unified Communications as-a-Service (UCaaS) solution. Connect CLOUD services are also available to customers in the United States, Canada and the United Kingdom. Additionally, Connect CLOUD follows the successful introduction of ShoreTel’s first cloud-based voice service in Australia, which has seen rapid partner uptake and strong customer demand since its launch last April.   Connect CLOUD provides intuitive UCaaS functionality and clear, simple pricing. The solution’s ease, paired with the flexibility of a cloud deployment model, enables businesses of all sizes to benefit from voice, video, mobile, conferencing, messaging and contact centre communication services.   “Connect CLOUD gives our Australian customers and partners greater choice and flexibility in how they procure, design and deploy unified communications and contact centre solutions,” said Don Joos, president and CEO of ShoreTel. “The richness of the Connect CLOUD solution combined with the enthusiasm we’ve seen from the Australian channel perfectly positions ShoreTel to drive cloud growth in the Asia-Pacific region.”  Established Cloud UC Capabilities Connect CLOUD is designed to improve business productivity by offering a natural, collaborative user experience and seamless support for today’s mobile workstyles.   With its browser-based client app and integrated mobility applications, Connect CLOUD makes collaboration simple and consistent across communication channels. With one click, users can easily transition a conversation between a call, chat, web desktop share and video - without the need for plug-ins or complex set-up. Multi-point audio and video conferencing are also available. Connect CLOUD services are sold through ShoreTel’s Australian cloud partners who can also offer customers a range of professional services. The solution will not only be available to new customers but also for current ShoreTel customers as an opportunity to upgrade their existing cloud solution or migrate from an onsite system.   “We have an incredibly loyal customer base here in Australia, and are honoured to still count as customers most of the original organisations who chose ShoreTel when we opened operations here more than ten years ago,” said Frederic Gillant, vice-president and managing director of Asia-Pacific, ShoreTel. “Many of our customers have been adopting cloud in other areas of their IT infrastructure and business; now they also have a low-risk cloud migration path for their ShoreTel telephony and UC environments.”  Customers Eager to Implement Connect CLOUD MRWED is the first company in Australia to select ShoreTel Connect CLOUD with implementation to commence in June, at the time of launch. MRWED is a registered training organisation with four offices locations across Australia and a large workforce of remote home-based workers.   “The ShoreTel UCaaS solution will mean better visibility and increased collaboration across our organisation,” said Jason Ash, Chief Innovation Officer, MRWED. “This is a huge advantage as we strive to create a diverse force of remote workers, adding to the MRWED core value of flexibility.”   Ash added, “An important feature of the ShoreTel Connect CLOUD system for us is the multi-point video collaboration. Video, along with features like presence, instant messaging and screen sharing will keep our team well connected when they’re away from the traditional office space. We also love that these features are included in the ShoreTel solution and allow us to replace three other systems we were considering.”About ShoreTel, Inc. ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communication solutions that make interactions simple. From business phone systems, unified communications and contact center solutions to a fully hosted voice and SMS development platform, ShoreTel delivers unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. For more information, visit shoretel.com.au. # # #ShoreTel, ShoreTel Connect and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All rights reserved. All other trademarks, trade names and service marks herein are the property of their respective owners.     Survey Reveals Australian Workers Waste Significant Time Setting Up Meeting Technology 2017-05-24T23:18:40Z survey-reveals-australian-workers-waste-significant-time-setting-up-meeting-technology ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today shared the results of a new survey which uncovered challenges with remote meeting technology are impacting the productivity of Australian workers.   ShoreTel’s Build a Better Meeting survey canvassed the meeting habits and productivity preferences of nearly 500 respondents in Australia, Hong Kong and Singapore. The survey found that, when setting up meeting technologies such as video or audio conferencing, a significant proportion of Australians find it to be a challenge, with 25% stating that it takes them more than 11 minutes on average to set up a meeting.   “We looked at the Australian workers who spend more than 10 hours a week in meetings, and the productivity impact is even more alarming,” said Frédéric Gillant, vice president and managing director, Asia Pacific for ShoreTel. “Of this group, 37% stated that it takes more than 11 minutes on average to get their meeting technologies set up. And this is in spite of the fact that this group is more prepared - with 70% saying that they always plan an agenda – and spends enough time in meetings to have ample experience engaging with meeting software. This dichotomy points to usability issues with the technology.”   Bandwidth issues and Internet problems were cited as the biggest challenges to set up meeting technology (40%), followed by old or outdated technology (22%), unclear or missing details on local dial-ins or access points (19%), and human error (18%).   ShoreTel also asked survey respondents how many days per month they work remotely, with the majority (75%) spending at least one day outside the office and 14% working remotely more than 15 days a month.   “A significant proportion of Australians regularly work outside the traditional office space, and that figure is likely to increase over time as the way we work continues to evolve,” said Gillant. “That means a greater reliance on meeting technologies is needed to ensure these employees can stay connected and that the time wasted on inefficient technology will become increasingly detrimental to productivity.”   While communication technologies are transforming the workplace and the ways in which workers interact with each other, Gillant notes that not every solution is simple to implement or easy for people to use. What’s more, trying to use a host of standalone communication tools presents additional problems for IT teams and users.   “A good unified communications (UC) system takes the best features of each technology – IP phones, conferencing, video, digital document sharing, chat and mobility – and combines them in a single solution that enables individuals to collaborate seamlessly wherever they are and using whichever channel is the most convenient and effective,” said Gillant. “This makes meetings easier to set up and virtual interactions more natural, which increases productivity and greatly streamlines workflows.”  Remote Workers vs Remote ‘Meeters’   The Australian survey results found an interesting distinction in attitudes between people who attend the majority of their meetings from their desks or remotely (‘remote meeters’), and those who spend more than eight days a month working remotely (‘remote workers’). When asked what they really do in meetings, 73% of remote workers say they fully participate and take notes, while only 53% of remote meeters say they do.   “It’s likely that people who are choosing to join a meeting remotely are often doing so deliberately so they can get other things done at the same time,” said Gillant. “However, remote workers are more conscious of their need to connect and contribute given that they don’t have the option to attend the meeting in person.”   Gillant believes that there are some simple steps a meeting organiser can take to ensure greater focus from participants.   “While it’s far easier to ensure engagement and attention in face-to-face meetings, there are strategies you can employ for remote participants. First, make sure that the people you invite are essential to the meeting, and give them an active role to play. Video conferencing tools can help to discourage multi-tasking by making participants feel more visible, as well as increasing their sense of ‘presence’ in the meeting.”  Preparation Improves Productivity   The survey also found that the average Australian worker prepares well for meetings, generally finds meetings to be productive, and is diligent in their participation during meetings. The survey found that 66% of Australian workers say they fully participate in discussions or by taking notes, 54% always prepare an agenda prior to meetings and rate the productivity of their meetings overall at 2.98 (where 4=very productive, 1=not productive).   Given this positive attitude about the effectiveness of meetings, Australian workers on average spend more time per week in meetings than their counterparts in Singapore and Hong Kong. Sixteen percent (16%) of Australians surveyed estimate that they spend more than 15 hours a week in meetings, compared to 7% in Hong Kong and only 4% in Singapore.   “While we tend to think of Australian workplace culture as more casual and laid-back, it’s pleasing to see that Australian workers are quite diligent when it comes to meetings. The majority of Australians always prepare a meeting agenda, which is important to ensuring a productive discussion,” said Gillant.   According to Gillant, laying out an agenda and distributing it ahead of time is one of the simplest ways to boost meeting productivity. Even more effective is to use productivity tools, such as agenda planners, that are built into leading unified communications (UC) solutions.   “Understanding the meeting habits of Australian workers puts a spotlight on opportunities to improve employee productivity as well as the strategic importance of providing easy, modern technologies that enable workers to conduct better, more productive meetings,” concluded Gillant.  About ShoreTel, Inc. ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communications solutions that make interactions simple. ShoreTel offers business phone systems, unified communications and contact center solutions that deliver unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. For more information, visit shoretel.com.   # # #Media contacts:        Linda Motherwell ShoreTel Tel: +61 2 9959 8020 Mob: +61 414 397 797 Email: lmotherwell@shoretel.com   OR   Martin Aungle Explore Communications Tel: +61 2 4872 4981 Mob: +61 415 917 381 Email: martin.aungle@explorecomms.com.au    About the Build a Better Meeting Survey ShoreTel and Explore Communications surveyed a total of 243 Australian workers for the survey which covered Australia, Hong Kong and Singapore. The survey was conducted online and also via a street survey in the Sydney CBD during March and April 2017. Survey demographics (company size and industries, respondents’ generation and gender), comparative country results and other data is available on request.   ShoreTel Makes Four ANZ Management Appointments 2016-11-24T01:46:41Z shoretel-makes-four-anz-management-appointments ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced four internal management appointments in the company’s Australia and New Zealand operations. The new appointments form part of ShoreTel’s strategic transformation focusing on scaling its cloud services, while continuing to support the company’s traditional onsite business. ShoreTel’s ANZ business has been re-structured into four business units – Channels, Client Sales, Service Design and Activation, and Customer Success – and will continue to be supported by in-country marketing, finance, infrastructure and engineering teams. “This re-organisation establishes a great platform for continued growth in ANZ,” said Frederic Gillant, Vice President of Asia Pacific at ShoreTel. “With an increased focus on cloud-based offerings, the key to future success will be on service experience and business outcomes – in delivering on both the expectations of our partners and our customers in the region.”Craig Howe has been promoted to Manager Channels, ANZ. Howe has more than five years of sales and partner management experience at ShoreTel, and more than 20 years’ experience in the ANZ IT industry, starting out in EDS Australia’s graduate development program in 1996. Prior to joining ShoreTel, he worked in enterprise sales at Commander and Communications Australia. Howe brings the ideal combination of deep industry experience, technical knowledge and sales management capabilities to manage the team responsible for ShoreTel’s distribution and reseller partners across ANZ.Richard Ruth, formerly Managing Director of M5 Networks Australia, has been appointed Client Sales Director, ANZ. He joined ShoreTel when M5 was acquired in November 2015 and is managing a sales team that works directly with ShoreTel’s partners across ANZ on strategic cloud and onsite opportunities, and also on higher-volume small business referral deals. Ruth has developed impressive business management and sales experience over more than ten years as Managing Director at M5 and Sales Director at Impact Data.John Jackson, Manager Service Design and Activation, ANZ now leads ShoreTel’s technical design and delivery team that is responsible for assisting partners and their customers with solution architecture for both onsite and cloud-based UC projects. The team is also responsible for provisioning and activating onsite and cloud-based implementations. Jackson has over 25 years’ experience in technical telecommunications roles. He started his career as a telecommunications apprentice at Telstra and joined ShoreTel as a Sales Engineer in 2009, after five years at Nortel.Bradley White has been appointed Manager Customer Success, ANZ. White is managing a team of services delivery specialists who provide post-sales support for ShoreTel’s onsite and cloud-based UC deployments across the region. For onsite implementations, White’s team provides fault resolution via a TAC (traditional technical assistance centre) function. For cloud solutions, the team provides technical account management and a complete managed service for the customer’s UC environment. White has established a 30-year career in programming, technical support and IT management roles, and joined ShoreTel as part of the M5 acquisition in 2015, where he was Senior Systems Engineer. The four new management appointments are reporting to Jamie Romanin, Managing Director, ANZ. “Jamie has been at the helm of ShoreTel in ANZ for more than six years, and has successfully overseen the integration of a cloud-based offering into our UC portfolio for our partners and customers in the region. I’m especially proud of the fact that we had the talent already in our business to make these appointments internally, and I’m confident that Jamie and his team have the structure in place for continued growth,” concluded Gillant. ShoreTel recently celebrated its 20th anniversary as a business, and also its tenth year in Australia, with the appointment of its first ANZ distributor, Connector Systems, in April 2006. ShoreTel’s first major IP telephony deployment in Australia was with financial advisory firm Ferrier Hodgson was rolled out across 130 users in 2006, implemented by ShoreTel’s first Australian partner PTS Communications. Ten years on, Ferrier Hodgson remains a loyal ShoreTel customer today and continues to be supported by PTS Communications. 2016 was a significant growth year for ShoreTel Australia including noteworthy increases in its business, its local headcount and Australian partner numbers. ShoreTel expanded its physical presence across the eastern seaboard with offices in Sydney, Canberra and Melbourne. The company has also established a local engineering and technical support centre to cater to the growth in its cloud communications business.About ShoreTel, Inc. ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communications solutions that make interactions simple. ShoreTel offers business phone systems, unified communications and contact center solutions that deliver unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. For more information, visit shoretel.com. # # #ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.   Media contact: Linda Motherwell                                   Martin Aungle ShoreTel                                                  Explore Communications Pty Ltd Tel: +61 2 +61 2 9959 8020                 Tel: +61 2 4872 4981 Mob: +61 414 397 797                          Mob: +61 415 917 381 Email: lmotherwell@shoretel.com     Email: maungle@explorecomms.com.au Top of Form 1     ShoreTel Reports Financial Results for First Quarter Fiscal Year 2017 2016-10-28T00:50:25Z shoretel-reports-financial-results-for-first-quarter-fiscal-year-2017 ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, today announced financial results for the first quarter of its fiscal year 2017, which ended September 30, 2016. For the first quarter of fiscal 2017, total revenue was $86.3 million, compared to $90.0 million in the first quarter of fiscal 2016. GAAP net loss was $5.6 million, or $0.08 per share, in the first quarter of fiscal 2017, compared with a GAAP net income of $2.1 million, or $0.03 per diluted share, in the first quarter of fiscal 2016. Non-GAAP net income, which excludes stock-based compensation charges, amortization of acquisition-related intangibles, severance, other adjustments and related tax changes, for the first quarter of fiscal year 2017, was $0.6 million, or $0.01 per diluted share. This compares with a non-GAAP net income of $6.2 million, or $0.09 per diluted share, in the first quarter of fiscal 2016.   “In the quarter, our hosted revenue continued to grow as expected and is now the largest of our three revenue lines. Although the product revenue decline was greater than we anticipated, we have and will make the necessary cost adjustments to our financial model as our business transforms to a recurring revenue model,” said Don Joos, president and CEO of ShoreTel. “We executed our five catalysts for growth, with global strength in the mid-market and our premises-to-cloud migration program providing solid contributions to our cloud bookings.”First Quarter of Fiscal 2017 Financial Highlights Hosted revenues of $35.6 million in the first quarter of fiscal 2017 were up 21 percent year-over-year and 5 percent sequentially. GAAP hosted gross margin for the first quarter of fiscal year 2017 was 52.0 percent, compared with 53.0 percent in the first quarter of fiscal year 2016.  Non-GAAP hosted gross margin was 55.0 percent in the first quarter of fiscal 2017, compared with 57.1 percent in the first quarter of fiscal 2016. The total number of installed customer seats increased 29 percent over the first quarter of fiscal 2016 to approximately 246,000.  Hosted revenue churn was 4.0 percent annualized in the first quarter of fiscal 2017. Product revenues of $31.8 million in the first quarter of fiscal 2017 were down 23 percent year-over-year and down 24 percent sequentially. GAAP product gross margin for the first quarter of fiscal year 2017 was 68.0 percent, compared with 67.5 percent in the first quarter of fiscal year 2016.  Non-GAAP product gross margin was 68.1 percent in the first quarter of fiscal 2017, compared with 67.6 percent in the first quarter of fiscal 2016.  Support and services revenues of $18.8 million in the first quarter of fiscal 2017 were down 2 percent year-over-year and were flat sequentially. GAAP support and service gross margin for the first quarter of fiscal year 2017 was 75.2 percent, compared with 75.4 percent in the first quarter of fiscal year 2016.  Non-GAAP support and service gross margin was 76.5 percent in the first quarter of fiscal 2017, compared with 76.5 percent in the first quarter of fiscal 2016. GAAP total gross margin for the first quarter of fiscal year 2017 was 63.0 percent compared with 64.4 percent in the first quarter of fiscal year 2016.  Non-GAAP total gross margin for the first quarter of fiscal year 2017, was 64.5 percent compared with 66.1 percent in the first quarter of fiscal 2016. As of September 30, 2016, the company had $103.5 million in cash, cash equivalents and short-term investments and no outstanding debt.Selected Operational Metrics (Note: The selected operating metrics for the quarters ended March, June and September 2016 incorporate the operating results of the two acquisitions that were completed during fiscal 2016.)First Quarter of Fiscal 2017 Business Highlights Verizon Expands Reseller Agreement with ShoreTel Verizon expanded its participation in ShoreTel’s Champion Partner Program.  Verizon is now an authorized reseller of ShoreTel’s Connect ONSITE solution in the United States, Europe and the Middle East.Wipro and ShoreTel Form Partnership in India Wipro Limited, a leading global information technology, consulting and business process services company, has joined ShoreTel’s Champion Partner Program and is now a reseller of ShoreTel’s ONSITE solution in India.  In addition, Wipro will provide research and development support to ShoreTel’s Product organization.  This new relationship is consistent with ShoreTel’s recent investment to expand its India office and its customer footprint in the region.ShoreTel Delivers Lowest Total Cost of Operations for UC&C and Telephony An annual Nemertes Research study found that ShoreTel has the lowest total cost of operations across all sized deployments, both cloud and on-premises, for Unified Communications and Collaboration and IP Telephony. To better reflect the rise of cloud and hybrid architectures, Nemertes analyzed real-world cost data, including capital, implementation, and ongoing operational costs, from 300 companies in three scenarios: companies with 100, 750, and 1,500 employees. In each scenario, ShoreTel has the greatest costs savings and lowest overall cost over a five-year period, when compared to the industry average and various providers for both on-premises and cloud. Providers included 8x8, Alcatel-Lucent, Avaya, Cisco, Microsoft, Mitel, NEC and Vonage.ShoreTel Receives Industry Recognition TMC, a global, integrated media company, has awarded ShoreTel Connect™ a 2016 Communications Solution Product of the Year award. ShoreTel Connect is a unique, single solution and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect CLOUD has been recognized as a 2016 INTERNET TELEPHONY Hosted VoIP Award winner. The award honors services that have demonstrated innovation, unique features and noteworthy developments that improve functionality and usability for their customers. ShoreTel received an award for Telecommunications Vendor of the Year at the ARN ICT Industry Awards 2016. Australian Reseller News (ARN) is an Australian print and online channel magazine, published by IDG. ShoreTel was recognized for its commitment to an indirect channel strategy and the expansion of its channel engagement model with the launch of its first local cloud offering, ShoreTel Hosted Voice. For the third year in a row, ShoreTel was voted the best in Unified Communications & Collaboration in the recent Network World Asia Readers’ Choice Product Excellence Awards. The awards are conferred based on votes from readers of Network World Asia magazine and portals. The readership was asked to vote for products that provide a consistent, unified user interface and user experience across multiple communication devices and media types. They picked ShoreTel over the rest of the industry for a variety of reasons, including customer satisfaction, value and the lowest total cost of ownership.Mark Roberts Named Top Midmarket IT Executive by The Channel Company and Midsize Enterprise Summit ShoreTel’s Chief Marketing Officer, Mark Roberts, has been named to The Channel Company’s Top Midmarket IT Executives list for the third year in a row. This annual list honors influential vendor and solution provider executives who have demonstrated an exceptionally strong commitment to the midmarket. In his role, Roberts ensures that ShoreTel’s marketing, demand generation and branding activities are aligned with the needs of all customer segments. ShoreTel has a large and growing base of midmarket customers across the globe. ShoreTel solutions are designed to serve midmarket customers who want more than simply a voice service, offering a flexible, feature-rich Unified Communications and collaboration solution that integrates with business applications, contact center and mobility applications, communication analytics and more.Strategic Advisory Committee Formed to Review Strategic Alternatives On August 4, 2016, ShoreTel announced that its Board formed a Strategic Advisory Committee of independent directors (the “Strategic Advisory Committee”) to advise the Board in evaluating a range of strategic alternatives. The Strategic Advisory Committee continues to actively consider potential alternatives and ShoreTel does not intend to comment further regarding this review until the process is completed. There is no assurance that the review of strategic alternatives will result in any transaction or other strategic alternative. The Company has retained J.P. Morgan Securities LLC as its financial advisor and Fenwick & West LLP as its legal counsel to assist in this review process.Business Outlook ShoreTel is providing the following outlook for its fiscal second quarter of 2017 ending December 31, 2016: Total revenue is expected to be in the range of $84 million to $90 million. GAAP total gross margin is expected to be in the range of 62 percent to 63 percent.  Non-GAAP gross margin, which excludes approximately one and a half percentage points in stock-based compensation charges, amortization of acquisition-related intangibles and other adjustments, is expected to be in the range of 63.5 percent to 64.5 percent.  GAAP total operating expenses are expected to be in the range of $59.0 million to $60.0 million. Non-GAAP operating expenses, which excludes approximately $3.0 million in stock-based compensation expenses, amortization of acquisition-related intangibles, and other adjustments, are expected to be in the range of $56.0 million to $57.0 million.  Conference Call Information The Company will host a corresponding conference call and live webcast at 2:00 p.m. Pacific Time on Thursday, October 27, 2016. To access the conference call, dial + 1-844-802-2443 for callers in the U.S. or + 1-412-317-5136 for international callers and ask to join the ShoreTel call. A live webcast will be available in the Investor Relations section of the Company's corporate website at http://ir.shoretel.com/ and an archived recording will be available beginning approximately two hours after the completion of the call. An audio telephonic replay of the conference call will also be available beginning approximately one hour after the completion of the call until November 10, 2016 by dialing + 1-877-344-7529 for callers in the U.S. or + 1-412-317-0088 for callers outside the U.S. and providing the conference identification number of 10094656.Use of Non-GAAP Financial Measures ShoreTel reports all required financial information in accordance with generally accepted accounting principles in the United States (“GAAP”), but it believes that evaluating its ongoing operating results may be difficult to understand if limited to reviewing only GAAP financial measures. Many investors have requested that ShoreTel disclose this non-GAAP information because it is useful in understanding the company’s performance as it excludes non-cash charges, other non-recurring adjustments and related tax changes, that many investors feel may obscure the company’s true operating performance. Likewise, management uses these non-GAAP measures to manage and assess the profitability of its business. Other than with respect to future non-GAAP gross margin and future non-GAAP operating expenses, ShoreTel has provided a reconciliation of non-GAAP financial measures following the text of this press release. ShoreTel is unable to provide a reconciliation to the future non-GAAP gross margin and future non-GAAP operating expenses, as the amount of stock-based compensation expense is subject to a number of assumptions based on future events, such as stock price, volatility and the amount of awards granted, as well as the amount of any litigation fees, which are not possible to predict.  Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measure.Legal Notice Regarding Forward-Looking Statements ShoreTel assumes no obligation to update the forward-looking statements included in this release. This release contains forward-looking statements within the meaning of the “safe harbor” provisions of the federal securities laws, including, without limitation, statements by Don Joos, statements regarding future growth and market opportunities, and statements in the “Business Outlook” section regarding ShoreTel’s anticipated future revenues, gross margins and operating expenses (on a GAAP and non-GAAP basis) and other financial information. The forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those projected. The risks and uncertainties include the intense competition in our industry, our reliance on third parties to sell and support our products, our ability to continue to grow our cloud-based solutions, our ability to maintain our premises products, supply and manufacturing risks, the impact of service disruptions or security breaches, uncertainties related to global operations, our ability to control costs as we expand our business, unforeseen difficulties in integrating acquired employees, products and technologies, inability to retain acquired customers, difficulties in managing more dispersed business operations, our ability to attract, retain and ramp new personnel, potentially longer sales cycles, uncertainties inherent in the product development cycle, our ability to identify and execute on strategic opportunities, uncertainty as to market acceptance of new products and services, the potential for litigation in our industry, the impact of mergers and consolidations in our industry, the impact of the publicly-announced strategic review process on purchasing, the uncertain impact of global economic conditions and foreign exchange rates, including impact on customers’ purchasing decisions, and other risk factors set forth in ShoreTel’s Form 10-K for the year ended June 30, 2016.About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple unified communications (UC) products, cloud services and IP phone systems powering today’s always-on workforce. Its flexible communications solutions for contact centers and cloud, onsite and hybrid UC environments eliminate complexity, reduce cost and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative contact center solutions, application integration, collaboration tools, mobility, SIP trunking and business phones enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com. # # #ShoreTel, ShoreTel Connect and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.  Verizon is a trademark or registered trademark of Verizon Communications Inc. in the United States and other countries. Wipro is a trademark or registered trademark of Wipro Limited in the United States and other countries. The Channel Company and Midsize Enterprise Summit are registered trademarks of The Channel Company in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.  Investor Contact:Barry HuttonDirector, Investor Relations                            408-962-2573bhutton@shoretel.com   (To see the complete financial tables see the full press release here.)ANZ Media Contact: Martin Aungle Explore Communications Tel: +61 2 4872 4981 Mob: +61 415 917 381 Email: maungle@explorecomms.com.au   Brisbane Lions Recruits ShoreTel 2016-08-22T03:01:25Z brisbane-lions-recruits-shoretel ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, today announced the Brisbane Lions™ Australian Football Club has chosen ShoreTel Connect® as its unified communications and contact centre solution. The ShoreTel solution will help the club to improve communications and interaction among its staff, and with Brisbane Lions members, sponsors and fans. The solution, which will be designed, implemented and supported by ShoreTel partner One Solution Mobile & Data, will cover Brisbane Lions’ headquarters and home ground at The Gabba stadium and at the LIONS@springwood social club, both in Brisbane. It will also extend to the Brisbane Lions office at Etihad Stadium in Melbourne, home to the Fitzroy Museum. Over 100 Brisbane Lions staff across the three sites will have access to ShoreTel unified communications, and the ShoreTel contact centre solution will be rolled out to the Brisbane Lions membership team. “The technology available from ShoreTel is industry leading, opening up new possibilities for the club,” said Brett Stares, IT Manager, Brisbane Lions. “A single unified service will provide a more efficient and effective method for Brisbane Lions staff and affiliates to communicate.” The ShoreTel solution will be implemented on virtualised data centre infrastructure at the Brisbane Lions’ home ground at The Gabba, with a fully redundant site for disaster recovery and business continuity at the LIONS@springwood social club. Users will have ShoreTel IP telephony handsets and the ShoreTel Connect client on the desktop for access to voicemail, instant messaging, video, online meetings and conferencing. Brisbane Lions membership agents will be using ShoreTel Connect Contact Center integrated with OakSI Evolve for wallboards, real time monitoring, recording and reporting. “We’re pleased to provide the Brisbane Lions with a state-of-the-art ShoreTel system that will enable the team, and the organisation, to transform their communications by enhancing and creating engaging interactions,” said George Papas, One Solution’s Managing Director. “Communication with our members and corporate partners is critical for our club,” said Mr Stares.  “The new ShoreTel UC system will allow us to better manage and handle membership calls.  The system will be live monitored, giving our management the ability to assist with calls if required whilst providing a greater level of interaction with our members and supporter base.” With the addition of Brisbane Lions, ShoreTel unified communications will be in operation at three AFL clubs across Australia with Fremantle Dockers™ and Melbourne Demons™ both using the ShoreTel UC solution. ShoreTel is used extensively across professional sporting organisations globally, including the Boston Red Sox™ and San Francisco Giants™, Boston Celtics™ and Golden State Warriors™, and Buffalo Bills™. “Professional sporting clubs are becoming increasingly sophisticated both on and off the field. Commercial success is almost as important as on-field results, and state-of-the-art communications technology is a key factor in achieving both outcomes. Engaging and interacting more effectively with members, sponsors and fans translates into a direct financial return for a club like Brisbane Lions, and we look forward to working closely with the Lions to make the deployment of ShoreTel an ongoing success,” said Frederic Gillant, vice president of Asia Pacific at ShoreTel. As part of the contract with Brisbane Lions, One Solution Mobile & Data has been appointed as the official Telecommunications Partner of the Brisbane Lions Football Club. The deployment is expected to be completed by the end of August 2016.About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.   # # #ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. Brisbane Lions, Fremantle Dockers, Melbourne Demons, Boston Red Sox, San Francisco Giants, Boston Celtics, Golden State Warriors and Buffalo Bills are trademarks or registered trademarks of each of them. All other trademarks, trade names and service marks herein are the property of their respective owners.  Media contact: Linda Motherwell ShoreTel Tel: +61 2 +61 2 9959 8020 Mob: +61 414 397 797 Email: lmotherwell@shoretel.com OR Martin Aungle Explore Communications Pty Ltd Tel: +61 2 4872 4981 Mob: +61 415 917 381 Email: maungle@explorecomms.com.au     ShoreTel Delivers Lowest Total Cost of Operations for UC&C and Telephony 2016-08-10T03:52:57Z shoretel-delivers-lowest-total-cost-of-operations-for-uc-c-and-telephony ShoreTel® (NASDAQ: SHOR) today released highlights from an annual Nemertes Research study that found ShoreTel has the lowest total cost of operations across all sized deployments, both cloud and on-premises, for Unified Communications and Collaboration and IP Telephony. To better reflect the importance of ongoing operational costs and the rise of cloud and hybrid architectures, Nemertes is now calling TCO “total cost of operations” instead of “total cost of ownership.” The research analysed real-world cost data, including capital, implementation, and ongoing operational costs, from 300 companies. It is important for IT leaders to examine total cost of operations for cloud and on-premises communication environments, since unknown implementation and ongoing costs can often erase any cost benefit associated with lower initial acquisition costs.   Nemertes Research evaluated three scenarios: companies with 100, 750, and 1,500 employees. In each scenario, ShoreTel has the greatest costs savings and lowest overall cost over a five-year period, when compared to the industry average and various providers for both on-premises and cloud. Providers included 8x8, Alcatel-Lucent, Avaya, Cisco, Microsoft, Mitel, NEC and Vonage.   “What differentiates our research from others is that all costs are based on real-world capital, implementation, and operational costs – not list pricing – from IT professionals responsible for the systems,” said Robin Gareiss, president of Nemertes Research. “Those who use ShoreTel devote fewer IT staff members to managing the solution and relationship than did those using competitors. It is primarily those ongoing operational costs that keep ShoreTel lower to operate than competitors. For cloud and hybrid, we found ShoreTel’s actual subscription costs are lower than competitors, so over a five-year period the savings add up – often significantly.”   “ShoreTel is proud to be lowest in total cost of operations, reflecting what our customers have been experiencing all along – that ShoreTel delivers substantial savings along with fully-featured, reliable communication solutions that improve productivity and collaboration no matter whether they are onsite, in the cloud or a hybrid mix of the two,” said Mark Roberts, CMO at ShoreTel.   To read the full Nemertes Research white paper, please go here. Looking for help to determine the best communications system for your business? Take this assessment.  About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple unified communications (UC) products, cloud services and IP phone systems powering today’s always-on workforce. Its flexible communications solutions for contact centers and cloud, onsite and hybrid UC environments eliminate complexity, reduce cost and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative contact center solutions, application integration, collaboration tools, mobility, SIP trunking and business phones enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com. # # #  ShoreTel, the ShoreTel logo and “brilliantly simple” are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.  Media contact: Martin Aungle Explore Communications Pty Ltd Tel: +61 2 4872 4981 Mob: +61 415 917 381 Email: maungle@explorecomms.com.au       Cloud Communications Making Inroads Across Australia 2016-07-28T04:02:12Z cloud-communications-making-inroads-across-australia ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, today announced that approximately 50 percent of its current Australian channel partners have formally signed up to sell the company’s new cloud service, ShoreTel Hosted Voice (SHV), and ShoreTel has had interest from more than 60 new channel partners looking to sell SHV.ShoreTel Hosted Voice was launched in April 2016, offering Australian organisations a fully managed IP telephony hosted solution including voicemail, unified messaging, click to dial, mobility and conferencing services, with optional services available such as contact centre, call recording and toll-free numbers. There are three ways for partners to sell ShoreTel Hosted Voice in Australia - as an Approved Partner, an Enabled Partner, or a sub-agent of a ShoreTel Cloud Services Distributor -- Dicker Data. “We have received intense interest in ShoreTel Hosted Voice from our Australian partners since we launched the new service just over two months ago. Our partners are experiencing increased customer demand for cloud-based unified communications – or ‘UCaaS’– solutions. Several partners have now closed their first SHV deals, these contracts were all signed and delivered within 2 weeks of quoting,” said Frederic Gillant, vice president of Asia Pacific at ShoreTel. “Given this is a completely new service, new contracts have been executed and our channel partners have completed a 1-day intensive SHV training course, so it’s fantastic to see the level of responsiveness from our partner community.” One of the first partners to sign up for ShoreTel Hosted Voice was Simply Ask Simon, an Adelaide-based IT consulting business. The company is a recent ShoreTel partner, joining the program to sell ShoreTel’s onsite solutions in November 2015. Simply Ask Simon has already closed 3 new SHV customers, and is on the cusp of attaining Silver Partner status within the Champion Partner Program, within the first month of selling. “ShoreTel Hosted Voice is one of the only cloud-based services in Australia that gives customers the full feature set of unified communications in one package,” said Simon Buckingham, managing director, Simply Ask Simon. “An increasing number of our customers are adopting flexible working practices, and the ShoreTel Hosted Voice solution supports that environment by extending the full UC feature set to remote, mobile and home-based workers. It also has the built-in redundancy and business continuity capabilities that were previously only available from higher-end UCaaS solutions.” He added, “Just like our customers who are looking for predictability around their operating costs, as a business we operate primarily on a monthly recurring revenue model so the ShoreTel Hosted Voice pricing structure suits us perfectly.” Simply Ask Simon has already signed up a number of new customers for ShoreTel Hosted Voice. One of those customers, McArdle Freight, is scheduled to have its new unified communications (UC) system installed and fully operational in July.McArdle Freight Based just outside Adelaide and with four depots in regional centres in South Australia and Northern Territory, McArdle Freight operates across some of the most remote parts of the country. The company has relied on a traditional PABX telephone system for head office, with separate phone lines into its four branches. However, with the majority of McArdle Freight’s team on the road or out of the office, the company has been heavily reliant on its mobile fleet and the cellular telecommunications network. Working with Simply Ask Simon, the implementation of ShoreTel Hosted Voice will give McArdle Freight a single telephony system across its five sites and also extend the network’s reach to the company’s highly-mobile workforce. As part of the ShoreTel Hosted Voice package, McArdle Freight has commissioned a dedicated data connection, which provides guaranteed quality of service for voice traffic. This dedicated network will also provide McArdle Freight with the throughput and service levels it needs to move the majority of its business applications and services over to the cloud, saving considerable costs on managing and operating its own IT infrastructure. “In addition to the communications features we now have access to with ShoreTel Hosted Voice, the main benefit for us is the guaranteed performance of our data connection, particularly the fast upload speed. That means we can operate our accounting system as a cloud-based application, and look to move more of our applications over to the cloud. That will give our staff easier and more flexible access to the systems that run our business,” said Tamara McArdle, Office Manager, McArdle Freight. McArdle Freight has provided its team with an allowance to purchase their own mobile phones as part of a BYOD (bring your own device) policy and will be installing a mobile app on each device, giving all staff the same UC functionality that they enjoy on a ShoreTel office handset. Also, when in range of WiFi, the mobile phones operate on the available data connection rather than over the more costly cellular network. “The mobile app is the icing on the cake. Our staff members don’t want to be carrying around both a personal mobile and a work one. This way, they can use the app on their own mobile device and have all the benefits of unified communications while they are on the road, on the same phone they use every day,” said McArdle. “We operate over an incredibly large area from Darwin and Adelaide – over 3000km north to south. We have a whole fleet of drivers we need to contact all the time. With ShoreTel Hosted Voice we will have transparency. We will be able to see each other, and use the best channel available at the time to reach someone.” The transport and freight industry is highly competitive and time-sensitive. A cost-effective telephony system that extends not only to all five sites but also to its remote and travelling staff, will enable connectivity and business continuity for McArdle Freight, and few missed calls. ShoreTel Hosted Voice also offers the company the flexibility it needs to scale up or scale down the service to meet the changing demands of its dynamic industry. “If a job comes up and no-one answers the call, the customer will just ring the next freight company on their list. With ShoreTel, we won’t miss these opportunities.” McArdle Freight is also installing a ShoreTel IP handset at Tamara McArdle’s home. She has a young family, and will have the flexibility of working from home without compromising on her access to corporate services and communications. ShoreTel Hosted Voice only requires broadband Internet for that connection to be fully operational as an extension on the corporate telephony network.About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.   # # #ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.Media contact: Martin Aungle                                                   Linda Motherwell                                   Explore Communications Pty Ltd                       ShoreTel                                               Tel: +61 2 4872 4981                                         Tel: +61 2 +61 2 9959 8020                    Mob: +61 415 917 381                                       Mob: +61 414 397 797                           Email: maungle@explorecomms.com.au             Email: lmotherwell@shoretel.com      ShoreTel Survey Upends Common Assumptions about the Value of Meetings 2016-06-30T01:04:26Z shoretel-survey-upends-common-assumptions-about-the-value-of-meetings ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, announced today the results of a global survey answered by over 1,000 respondents regarding meeting habits and productivity. The meeting challenge, available here, includes questions regarding how many hours people spend in meetings weekly, as well as their perceptions regarding that use of time based on their generation (Baby Boomer, Gen X or Millennials) company size, industry and region. The results were often surprising. Contrary to what many people feel today, i.e. that there are too many meetings that get in the way of real work and that meetings are a general waste of time useful only for multitasking, ShoreTel’s Build a Better Meeting Challenge found the opposite to be true. Based on surveys taken between January 11, 2016 and April 30, 2016, over two-thirds of all respondents (76 percent) said they spend one hour or under each weekday in meetings. Generation X’ers, those born between 1965-1979, were more likely than the other generations to spend more time in weekly meetings at 9+ hours (28 percent), as were people working in Technology (30 percent). Only 11 percent of global respondents found meetings a “waste of time.” Forty percent of all respondents reported meetings were “productive” with 48 percent saying they were “sort of productive.” Overall Baby Boomers (those born between 1943-1964) were the most likely to think meetings were productive (47 percent) as compared to Millennials (those born between 1980-2000, at 34 percent). However, Baby Boomers and Millennials were virtually identical and the lowest in calling them a waste of time (9 percent and 11 percent, respectively). “Although anecdotal evidence tends to suggest otherwise, ShoreTel’s research findings show that meetings are generally considered productive. This may seem surprising, yet not unexpected.  People have an inherent need to be involved, included and to know what’s going on.  Apart from the grapevine, meetings fill this need,” said Bob Selden, Managing Director, The National Learning Institute and author of Don’t: How using the right words will change your life. “Generationally, the statistics are really interesting. Compared to the other generations surveyed, Millenials are likely to see meetings as less productive because of their formalised structure and the pace of meetings as ‘too slow’. Generation X’ers, on the other hand, were born in the era where meetings were seen as the basis of gaining employee involvement and have grown up with them, hence the ShoreTel research shows us that they spend more time in their ‘comfort zone’.” What do people do in meetings? The majority of all respondents (67 percent) listen and take notes, 25 percent get other work done, and only 8 percent say they are checking personal email, texting or engaging with social media. Whether working from home or in the office, there appears to be no correlation as to how people view meetings or meeting productivity. Of all respondents, 46 percent work at the office every day, although that number is much smaller in Europe (29 percent). Asia had the fewest hours of meetings a week (57 percent citing 0-4 hours) and Australia the most (45 percent citing 9+ hours). Both Asia and Europe found meetings to be more productive (48 percent and 52 percent respectively) than North America (40 percent). Not surprisingly, enterprises reported the most meetings and start-ups the fewest. Globally, the majority of respondents report a preference for meeting in conference rooms (64 percent), with Education reporting the highest (81 percent) from conference rooms. The Technology sector attends by phone or remotely half the time. Interestingly, Millennials (representing 57 percent of Asian respondents, 48 percent of European respondents and only 25 percent in North America), reported a preference for conference room attendance at about the same rate as other generations (64 percent for Millennials, 65 percent for Gen X’ers and 63 percent for Baby Boomers), but also had the highest preference for attending via desk phone (24 percent). “Our survey dispels many misperceptions about meetings and productivity by the generations currently in the workforce,” said Frederic Gillant, vice-president and managing director, Asia-Pacific at ShoreTel. “For instance, the results did not show that meetings are unproductive, or that certain generations find them a waste of time. Millennials often get a bad rap, but our data shows they participate in meetings in conference rooms with their peers at the same rate as other generations.” “Improving meeting productivity as well as employee efficiency is a key priority for many businesses. ShoreTel’s collaboration technologies and intuitive tools can further optimise meetings for those in the office or attending remotely,” added Gillant. ShoreTel Connect, a unified communications solution, provides a simple, natural way for employees, partners, and customers to engage and communicate, whether they are remote or in the office. Connect changes how employees communicate with its unique collaboration experience that eases collaboration among groups and adapts to individual preferences. Features include built-in agenda tools and access to multiple styles of communication (voice, fax, IM, and more) all from one interface. For more survey results, see the Build a Better Meeting e-book here. To take the meeting challenge, visit here.About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple unified communications (UC) products, cloud services and IP phone systems powering today’s always-on workforce. Its flexible communications solutions for contact centers and cloud, onsite and hybrid UC environments eliminate complexity, reduce cost and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative contact center solutions, application integration, collaboration tools, mobility, SIP trunking and business phones enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com. # # #ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners. Media contact: Martin Aungle Explore Communications Tel: 02 4872 4981 Mobile: 0415 917 381maungle@explorecomms.com.au   ShoreTel Launches Cloud-based Voice Service in Australia 2016-04-07T00:00:00Z shoretel-launches-cloud-based-voice-service-in-australia ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, today launched ShoreTel Hosted Voice in Australia. ShoreTel Hosted Voice is a fully managed IP telephony hosted solution offering voicemail, unified messaging, click to dial, mobility and audio conferencing services, with optional services available such as contact centre, call recording and toll-free numbers. Customers can now also deploy ShoreTel 400 series phones for an end-to-end ShoreTel experience. The service is available in Australia via a network of more than 100 existing ShoreTel partners. While ShoreTel has been offering a hosted solution under the M5 Networks Australia brand since November 2015, today’s launch marks the completion of the integration of M5 into ShoreTel and the first phase of product enhancements. The launch of ShoreTel Hosted Voice is part of the company’s overall momentum and continued investment in the Australian market. As part of that commitment, CEO Don Joos is opening a new ShoreTel office in Melbourne on the evening of Thursday, April 7. (Photos available on Friday 8th April.) “It is an exciting time in ShoreTel’s history as we continue our momentum and expand our cloud offerings across the globe while investing more resources in the APAC region,” said Don Joos, president and CEO of ShoreTel. “We see ShoreTel Hosted Voice as another great option for our customers who are looking for flexibility and choice in how they deploy their communications system – whether in the cloud or onsite.” According to research from Telsyte, market demand for cloud communications in Australia is growing exponentially. Cloud communications will generate $650m in revenues in Australia by 2020 and adoption of cloud communications by Australian organisations is expected to climb to 32 percent by 2019, from a base of 12 percent in 2014. (The Australian Enterprise Communications Market Study 2015). “There is significant demand for cloud-based communications solutions in Australia,” said Frederic Gillant, vice president of Asia Pacific at ShoreTel. “The completion of the integration of M5 Networks Australia into ShoreTel’s Asia Pacific operations is marked by the launch of ShoreTel Hosted Voice to the Australian market. This offering provides businesses a cost-effective and reliable hosted voice service from a proven vendor in the region.” ShoreTel Hosted Voice data centres are located in Sydney, Melbourne and Canberra, addressing enterprise IP telephony requirements for Australian organisations of all sizes. The offering includes IP telephony service on a per month per user subscription basis. ShoreTel has two partner tiers within its Champion Partner Program to sell ShoreTel Hosted Voice, with partners required to complete training and certification to be eligible to join the program. ShoreTel partners generate commissions based on monthly recurring revenues within these two tiers. Approved – the partner manages the customer engagement up to discovery, before referring the opportunity to ShoreTel to complete the sale and sign-up the customer. Enabled – the partner manages the customer relationship entirely, with the partner delivering a signed ShoreTel Hosted Voice customer contract. About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.   # # #ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.   Media contact: Linda Motherwell ShoreTel Tel: +61 2 9959 8020 Mob: +61 414 397 797 Email: lmotherwell@shoretel.com OR Martin Aungle Explore Communications Pty Ltd Tel: +61 2 4872 4981 Mob: +61 415 917 381 Email: maungle@explorecomms.com.au   ShoreTel Connect Receives 2016 Unified Communications Product of the Year Award 2016-03-23T01:08:23Z shoretel-connect-receives-2016-unified-communications-product-of-the-year-award ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and phone systems, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named ShoreTel Connect™ as a 2016 Unified Communications Product of the Year Award winner. ShoreTel Connect is a unique, single solution and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Connect is designed to simplify the way IT deploys, manages, scales, and secures phone systems. With ShoreTel Connect, businesses gain flexibility and customer insights and increase their ability to collaborate with employees inside as well as partners and customers outside the company – all while lowering IT operating costs. “We’re delighted to be recognised by TMC for ShoreTel Connect,” said Eugenia Corrales, senior vice president of product at ShoreTel. “The team worked meticulously to deliver a unique unified communications solution that offers the flexibility and usability that businesses require today.”    “It gives me great pleasure to honour ShoreTel as a 2016 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, ShoreTel Connect,” said Rich Tehrani, CEO of TMC. “Our judges were very impressed with the ingenuity and excellence displayed by ShoreTel in their groundbreaking work on ShoreTel Connect.” Winners of the 2016 Unified Communications Product of the Year Award will be published in the April 2016 edition of INTERNET TELEPHONY magazine.About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for onsite, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.   ShoreTel Enhances Technology Partner and Developer Program 2016-02-17T01:10:44Z shoretel-enhances-technology-partner-and-developer-program ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications (UC) solutions and hosted phone systems, today announced ShoreTel TechConnect™, a new global technology and developer partner program to extend the capabilities beyond its current product portfolio, including an expanded relationship with an independent testing firm. With the recent launch of the ShoreTel Connect™ solution for onsite, cloud and hybrid UC deploy-ments, ShoreTel recognises the increased interest in third-party integration with this portfolio. Building on the solid foundation of its Innovation Network, which has 1,500+ developers and 110 technology partners, ShoreTel has renamed and expanded the program. ShoreTel has also deep-ened its relationship with an independent third-party testing and services firm. This relationship will increase test capacity, resulting in faster time to market, and provide new remote test preparation capabilities via the cloud. “With the new ShoreTel TechConnect program, we are building a vibrant ecosystem of partners that will extend the value of the ShoreTel Connect solutions,” said Mark Roberts, CMO of ShoreTel. “We are seeking complementary solutions with a focus on vertical applications, and are focused on creating greater value for our customers through interoperability and integration with tools and applications they use daily. With the new program we have intensified our attention on go to market efforts with member partners and on providing additional training and marketing resources. We’re also pleased to be offering additional certification options.”   Aerus Technologies, a ShoreTel partner based in Tasmania, will leverage the new TechConnect program to open up vertical opportunities globally for its solutions. “We are currently in development with a solution that integrates our Nursecall products with ShoreTel’s Unified Communications portfolio,” said Verne Mackey, Managing Director, Aerus Technologies. “ShoreTel’s TechConnect partner program will give us additional advantages and sales opportunities to expand into new markets in both the regional and international aged care and health sector.” ShoreTel TechConnect brings enhancements over the previous program, including: A more efficient certification process New remote test and preparation capabilities No membership fee for Technology Partners self-validating with third-party test firm Additional marketing opportunities as well as advance notification and sponsorship priority for the ShoreTel Champion Partner Conference The TechConnect program has three member tiers: Developer, Technology Partner and Technolo-gy Alliance Partner. The Developer level provides the technical information and tools necessary for third-party developers to integrate their solution with ShoreTel’s UC platform. Participants who have completed their development effort and are ready to validate their solution with ShoreTel then choose one of two options: the Technology Partner level, which is a member-tested and supported option; or the Technology Alliance Partner level in which ShoreTel handles testing through its third-party and provides marketing support. Current members of the Innovation Network will maintain their status at the corresponding level within TechConnect. For more information on TechConnect, please go here.About ShoreTel, Inc. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple unified communications solutions and IP phone systems powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com. # # # ShoreTel, the ShoreTel logo and ShoreTel TechConnect are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other trademarks, trade names and service marks herein are the property of their respective owners.Media Contact: Martin Aungle Explore Communications Pty Ltd Tel: +61 2 4872 4981 Mob: +61 415 917 381 Email: maungle@explorecomms.com.au ShoreTel Promotes Ben Swanson to Channels and Marketing Director, Asia Pacific 2015-12-16T02:53:57Z shoretel-promotes-ben-swanson-to-channels-and-marketing-director-asia-pacific ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced the promotion of Ben Swanson to Channels and Marketing Director, Asia Pacific. In this management role, Ben will focus on aligning the APAC marketing strategy with channel initiatives to support the company’s acceleration phase of growth. Based in Singapore and reporting to the VP of Asia Pacific, Frederic Gillant, Ben will lead the APAC marketing team to focus ShoreTel’s activities on campaigns that help our partners and distributors generate pipeline. “Ben is an integral part of the ShoreTel team having worked in the business for more than five years across a range of sales, channel and distribution roles. I am thrilled he has accepted this position,” said Frederic Gillant, VP Asia Pacific, ShoreTel. “Ben has an in-depth knowledge of ShoreTel and understands the APAC growth strategy. He is the right candidate to lead ShoreTel’s APAC marketing strategy to ensure a focused investment in growing our channel and generating sales opportunities.” Under Ben’s leadership, ShoreTel’s goal is to invest in additional marketing resources across the APAC region to ensure the execution of its strategy to build channel pipeline throughout the theatre. Ben brings over fifteen years’ experience to the role with a strong background in unified communications and telecommunications. Prior to ShoreTel, Ben worked at Avaya and Cititel in technical and channel capacities. Most recently at ShoreTel Ben was responsible for geographical expansion across Asia Pacific with the strategic recruitment of distributors and partners. Ben also migrated direct channels to a distribution model to streamline ShoreTel’s business operations. Ben holds an MBA from Murdoch University. About ShoreTel, Inc.   ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.    # # #   ShoreTel, ShoreTel Connect and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.Media contact: Martin Aungle Explore Communications Pty Ltd maungle@explorecomms.com.au +61 2 4872 4981 or +61 415 917 381