The PRWIRE Press Releases https:// 2015-02-23T07:17:53Z Cooper Grace Ward Lawyers switch to BigHand Digital Dictation 2015-02-23T07:17:53Z cooper-grace-ward-lawyers-switch-to-bighand-digital-dictation Cooper Grace Ward, one of the largest independent Brisbane based law firms, with a team of more than 200, has selected BigHand as its digital dictation platform. BigHand is replacing the firm’s incumbent digital dictation solution and providing additional mobile functionality which will transform current document production processes, driving gains in both productivity and efficiency.  Cooper Grace Ward will be using the BigHand core digital dictation and workflow solution, as well as advanced mobility platform functionality.  Cooper Grace Ward is known for its outstanding client service and internal culture setting them apart from other law firms. They see the use of the most up to date technology as an enabler and key differentiator to deliver innovative and cost effective services to clients at both a local and national level, hence the move to BigHand digital dictation and workflow software.  “Giving lawyers the ability to produce documentation effectively while on the go, not only improves efficiency but provides better service for clients” says Miz Brmbota, Manager of IT & Knowledge at Cooper Grace Ward.  “Our existing product was experiencing some stability issues and difficulty with upgrades. On top of that, we had limited mobile capabilities and decided to speak with BigHand as they’re considered the market leaders in dictation. After discussing our requirements with BigHand and designing a proposed solution, the decision to switch was easy”, says Brmbota.  BigHand is currently being implemented at Cooper Grace Ward, with the rollout almost complete. The firm chose BigHand as the software will provide them gains in both efficiency and productivity with the BigHand core workflow.  In addition, the mobile functionality will allow fee earners to streamline and expedite their document production process without the need for additional resources. “So far, the support we have had from BigHand has been fantastic. The sales process, implementation and training have all been stress free and expertly handled by the team at BigHand.”  BigHand Announces the Preview of BigHand Now – a Comprehensive Task Delegation Platform for Law Firms – at APAC User Conference, Sydney 2015-02-20T04:13:25Z bighand-announces-the-preview-of-bighand-now-a-comprehensive-task-delegation-platform-for-law-firms-at-apac-user-conference-sydney BigHand, the leading provider of voice productivity and document formatting software, is holding its Asia Pacific user conference in Sydney on 5 March 2015. We will be previewing BigHand Now solution, an enhanced platform that enables law firms to streamline all of their task delegation processes into one easy-to-use solution. This enhanced solution will serve to further reduce inefficiencies and increase accountability between lawyers and support staff via a robust workflow methodology similar to the one incorporated in BigHand’s voice productivity product. In today’s legal market, firms are striving for continuous improvement in efficiency, productivity, and customer service. BigHand is known for their voice productivity software that enables lawyers and their administrative teams to streamline document creation via a comprehensive workflow tool that is integrated within the digital dictation software.  BigHand Now extends the concept of the existing BigHand workflow tool to capture more work input methods - such as email, working documents and manual forms - in addition to dictations, within the BigHand workflow. The workflow provides lawyers with a simple, highly configurable interface to assign tasks to their administrative staff, enabling them to concentrate on higher value, fee earning tasks instead of work administration.  Administrative staff will benefit from seeing a unified backlog of work within the BigHand interface, rather than multiple sources of requests held in different places.  With all of their tasks captured in one repository, administrative teams can easily prioritise work and ensure deadlines are met.  In addition, once captured within the BigHand workflow, all tasks can be managed and reassigned to balance workloads and ensure resources are efficiently managed using the workflow and work administration features. The BigHand Now interface also allows firms to design configurable forms to be completed when submitting specific work types to make sure the required information is completed when the task is submitted. This ensures the administrative team will receive all of the critical information required for them to complete the task as well as enable them to prioritize and track the progress of the job along with all the other tasks in the queue.  Whether firms have centralised support or lawyers work with legal support directly, BigHand Now will serve as a common platform to efficiently manage these tasks.  It will also provide supervisory staff full visibility to task status, and lawyers the ability to monitor the progress of critical delegations. To attend the conference, please email Jonas.Soliva@bighand.com for information. Digital dictation overcomes the tyranny of distance 2015-02-20T04:11:09Z digital-dictation-overcomes-the-tyranny-of-distance Rebecca Flynn, who has been with WMD since 2000, is one of the firm’s four Principals and takes overarching responsibility for WMD's technology solutions.  She explains that the firm upgraded from an old analogue, tape-based dictation system to BigHand back in 2012 and haven’t looked back since.  While tapes served their basic purpose, they were a slow and limiting way to dictate compared to digital dictation solutions. Coupled with the fact that replacement tapes and analogue dictation equipment were becoming increasingly difficult to source, and not to mention very costly, it also introduced significant inefficiencies and risk to the business. Remote and flexible working for fee earners wasn’t supported and work sharing between admin staff was restricted to their physical location which meant the firm wasn’t able to utilise support staff across all the offices to the detriment of the business.  Driving efficiency with digital workflow  Keen to ensure the firm was up to speed on technology solutions to support the business’ drive for efficient delivery of legal services to their clients, Rebecca was introduced to the benefits of BigHand by her IT consultant and was particularly impressed by the workflow capabilities of the solution; as a multi-branch business it provided great opportunities for work sharing between offices, creating efficiency and reducing overheads. Using BigHand voice productivity solutions and moving completely away from tapes, the firm has slashed typing delay and created a new, more efficient way of delivering transcribed work. "We were previously using old recorders and tapes which were notoriously difficult to use. You'd lose them or wipe them and you'd have support staff in the regional offices not able to access tapes held elsewhere," says Flynn. "Some support staff were twiddling their thumbs and others were flat chat.”  "People who were big dictation users love it, and even people who weren't avid users of dictation are using this system to send through verbal instructions and tasks to admin staff as it’s much quicker to use their voice to do this than to type an email”.  There was a clear path to a rapid return on investment; and despite being hesitant initially on whether the firm should make the investment, once the installation and rollout had taken place, the firms’ management team knew they had done the right thing.  The benefits are clear says Flynn; "It makes our work easier to do and makes us more efficient.” Enabling mobility, increasing efficiency The quest for lowered overheads, increased profitability and better productivity is an ongoing battle for any law firm and Rebecca was keen to provide her lawyers with technology to support the firm’s business philosophy of providing efficient, personal and practical advice to their clients. Being able to work easily whilst on the go, from anywhere, was integral to this. Each WMD Lawyer is supplied with an iPhone and an iPad and with the secure BigHand app on their devices, the lawyers are able to create dictations/voice instructions on the fly and have them sent securely into the workflow to be accessed by any of the firm’s support staff regardless of location.  "Last week I was coming back from a conference in the city and dictating the file notes and a letter - when I got back to the office it was done," says Flynn.  She also uses the system to dictate content of documents in what she describes as a "brain dump" first draft process that can be transcribed and emailed directly to Flynn so that she can finesse the final document herself.  Furthermore, having the BigHand app on their iPhone allows the lawyers to track the progress of their submitted work quickly and easily without disrupting the support staff.  Flynn says that an additional benefit of using the smartphone approach is that it's been possible for lawyers to take photos using the phone and send those back to support staff to be integrated with the documents.  "This has improved our turnaround time and meets client needs faster. If one of our lawyers is at court they can dictate something, have it typed and immediately emailed back to them at court. You couldn't do that before." Fortune Manning sees Cloud as the future and shifts to BigHand digital dictation for “work anywhere” flexibility 2015-02-20T04:06:12Z fortune-manning-sees-cloud-as-the-future-and-shifts-to-bighand-digital-dictation-for-work-anywhere-flexibility The fundamental decision to move their IT infrastructure to an outsourced managed services model meant Fortune Manning had to transfer their on-premise servers, desktops and applications to virtual Citrix servers, thin clients and applications hosted in the cloud; this also allowed the firm to move IT expenses from the capital expenses budget to Opex. As Tanya Mayantseva, the firm's operations manager, explains; "Cloud was seen as the future." "The Partners were skeptical initially at the idea of relinquishing their information into the cloud. However, the decision was an easy one to make given the disaster recovery and business continuity benefits.... if the sprinklers ever went off we would have lost all our information," says Mayantseva. The firm’s 30 solicitors had previously used a proprietary digital dictation solution; however it was likely to experience performance limitations as it wasn’t supported in the new virtual environment. This meant Fortune Manning needed to explore software that would be supported in the new environment that could stream audio data, in real time, between thin clients and servers in a Citrix environment without any delay; "we went to tender and asked for proposals for digital dictation," says Mayantseva. The firm looked at three options that could operate securely across the Citrix platform. "We received positive feedback in the industry about BigHand - the system and the service.” "BigHand allows much greater transparency and we can see the whole team - there is better workflow co-ordination. For me, managing this is a piece of cake - it takes just seconds." The fact that the BigHand solution is dictation hardware agnostic was important to the firm which did not want to be limited or forced into making particular hardware purchases. BigHand allows their solicitors to now dictate from anywhere on their iPhone or Android and have the voice file or instruction sent securely into the workflow with one click. "We want them to be able to dictate wherever they are when they need to," she says. While the migration to BigHand required a small "mind shift" from staff initially, it is delivering tangible benefits daily. "It's working really well and the reporting in the system is very good," says Mayantseva. Where there is no reticence is about the benefits that the BigHand solution in a virtual environment is delivering; "We had digital dictation before but we definitely see benefits from this system because of the transparency and the ability to dictate notes from everywhere." Mayantseva notes that lawyers can prioritise their transcriptions and voice instructions themselves, or she can use her Work Administrator privileges to easily assign work to support staff. She says the transparency that BigHand allows prompts support staff to proactively share work amongst themselves in order to keep on top of the dictation/transcription workload. In addition, Tanya and the firm’s Partners are exploring how to take advantage of other BigHand features, such as the speech recognition (speech to text) functionality, to allow fee earners to expedite work they currently self-type, such as emails and file notes, as well as provide an additional resource during periods of limited support so they can maintain the same standard of service and have more time to spend with clients. Young lawyers risk failing to master fundamental lawyering skills, say leading lawyers 2015-01-16T01:46:21Z young-lawyers-risk-failing-to-master-fundamental-lawyering-skills-say-leading-lawyers Today’s lawyers are focusing too heavily on written communication at the expense of oral communication, putting at risk mastery of fundamental lawyering skills and impeding efficiency at law firms, according to a group of leading lawyers and tests conducted by BigHand and Nuance Communications.  “This generation of graduates and younger lawyers verbalise their ideas and thoughts by putting it on the screen - by typing,” Theodora Ahilas, Principal and Director at Maurice Blackburn, said.  “They are fantastic in print, but when you question them on their documents, in some instances, they fall short of being able to articulate their position.”  “Part of our work is actually having a lot of court appearances, so you have to be able to get up and talk,” she said.  “Judges will throw questions at you, and you have to be able to answer them in a well thought-out, articulate way.”  Julia Harrison, Partner at Carroll O’Dea Lawyers, believes that the rise in texting and emailing has had a “massive effect” on her generation and those younger to her. “In terms of doing business and being a lawyer, the ability to sit down, and look someone in the eye and listen to their story and use your intuition is so important and it does concern me that people are losing that skill and I just don’t think that sending a text message or email without properly considering it is the right way to communicate,” she said.  “I think that the phone call is almost becoming a lost art.”  The Hon. Justice Michael Kirby, retired Justice of the High Court of Australia, agrees and says that the telephone is a “beautiful thing”. “Younger people are losing the art of speaking to each other via telephone. They text.  Even when they are in the same place! Even when they are in the same room! It’s ridiculous!”  “Oral communication and the way in which we can put things over not only by words, but by gestures, by a look, by a raised eyebrow, by actions – this is the way we really communicate with each other and we see the whole message, the whole context, and that makes for better understanding,” he said.  Kirk Warwick, Senior Associate, Norton Rose Fulbright argues that emailing effectively is a skill in itself.  “Today, a lot of communication is being done in the form of email, where you can reflect on what you are saying and read the last sentence before producing the next one to ensure it is structured appropriately, ” he said. “I do think this is a skill that it is being utilised to the detriment of being able to really corral thoughts and deliver your ideas verbally and think on the fly.” “As a lawyer, you’re going to be confronted with situations where you’ve got clients or opponents on the other side of the table, you’re running negotiations, you’re in court and the judge wants you to address a particular issue“, he said.  “You are really going to have to be able to take that in your stride, process that information, and then deliver something that is concise.  I think that is only something that is developed with practice.”  The view that typing an email or developing documents via typing them into a computer is most efficient use of a lawyer’s highly-valuable time is a fallacy, according to tests conducted by BigHand and Nuance.  “Tests show that lawyers are typically three times more efficient when verbalising their ideas rather than typing them,” said Anthony Bleasdale, Director - Asia Pacific at BigHand said. “This is a significant result in an industry where time is money.”  “Law firms need to ensure they are not losing efficiencies in how their lawyers are working, provide the right tools to maximise their efficiency and ensure younger lawyers are developing the oral communication skills they need,” he said. Theodora Ahilas, Principal and Director, Maurice Blackburn agrees. “We are actually becoming less efficient, rather than becoming more efficient in our time by becoming slaves to the computer and typing ourselves, rather than actually thinking about what we are doing and having a system and protocol to develop our ideas through dictation,” she said. “A junior lawyer will say to me ‘but I am much more efficient typing it up than actually dictating it’.” “I don’t think that they realise that dictating can be much more efficient because not only do they have clarity of thought, they get it done much quicker than sitting at the computer and actually typing up the document. The best way to do it is to dictate the document, get it back on the system, correct it and then get it out.” “We time cost our work. It is muchmore efficient for clients that I spend 15 minutes of that hour dictating it and it gets typed by someone else, rather than spending an hour and a half typing it up and then I’ve used their quota or the amount of time allocated for the particular task,” she said. “I was certainly a bit surprised at how much quicker I could verbalise something more than typing it. But then typing something is a much more mechanical process and delivering information verbally can be much more fluid," Kirk Warwick, Senior Associate, Norton Rose Fulbright said. "There is a huge amount of blue sky for digital transcription technology to fill. I think that this technology will really drive efficiency, and really make the way that we operate much more fluid and really save some time." Editor’s Note: BigHand and Nuance Communication conducted four tests on leading lawyers to determine how their verbal dictation and typing speeds compared.   Average benchmarking task – 3.73 times faster to use your voice. Average memory task – 3.25 times faster to use your voice. Benchmark Typing (wpm) Benchmark dictation (wpm) Type a childhood memory in 3 minutes Dictate a memory in 3 minutes Nicole Hogan, Associate, Allens 56 192 124 425 Kirk Warwick, Senior Associate, Norton Rose Fulbright 53 165 155 429 Julia Harrison, Partner, Carroll O’Dea Lawyers 56 162 161 479 Danny Khoshaba, Senior Associate, Hunt & Hunt Lawyers 54 158 135 459 The Hon Michael Kirby AC CMG 20 126 92 339   Watch the full interviews with these lawyers, Theodora Ahilas, Principal and Director at Maurice Blackburn and Emily Wilson, General Manager, Hudson on the EyeLevel website.  Accounting firm Hanrick Curran drives out support costs, boosts productivity with BigHand 2014-11-11T00:37:33Z accounting-firm-hanrick-curran-drives-out-support-costs-boosts-productivity-with-bighand Sydney, Australia – November 2014:  Brisbane based firm Hanrick Curran which provides accounting services to clients across Queensland, Northern Territory, New Zealand, Papua New Guinea, Pacific Islands and South East Asia has replaced its ageing dictation system with a smartphone based alternative from BigHand, a global leader in voice productivity for professional service firms. The system, which was installed in February 2014, has already proven to be far more reliable, is delivering much faster turnaround and provides important transparency into the transcription process ensuring that workflows are kept on track. Hanrick Curran’s IT Manager Chris Holland explains that about 16 of the firm’s most senior people currently use the system, although it may be more widely deployed in the future. “Our previous system was very much a standalone static system. We had dictaphones and it was an immovable platform without a lot of flexibility,” says Holland. The ageing system was also providing daily support headaches for Holland who quips, “It was being held together with string and sticky tape.” More worryingly the ageing system was injecting risk into the organisation as the firm was unable to quickly locate important file notes and time sheets. The system had always been somewhat clunky as it required users to physically dock their devices when they returned to the office in order for the dictated file to be available for transcription. “The partners would dictate a file note and then the challenge was getting that back for transcription. It was a digital version of a tape recorder and it needed to be physically docked in a device to be synched. “The system was unreliable and we were losing one or two dictations a month,” says Holland. In February 2014 Hanrick Curran rolled out the BigHand platform. Enterprise software was loaded onto its server, users of the service then used the BigHand app on their iPhones or tablets to dictate notes. The app based approach has also allowed Hanrick Curran to consolidate the number of physical devices it has to provide and support as there is no longer the need for a standalone dictation unit. “Partners have the app on their phone, they open that up and hit ‘record’. Then they can send that immediately from the phone to a workflow – in most cases to their PA who can open and transcribe the document. The partners can see the progress of that in real time,” says Holland. For confidential matters users have the option to password protect and encrypt the files, and the workflow can route those dictation files to authorised transcribers in the firm. BigHand’s workflow management and reporting capabilities deliver workflow transparency and the opportunity to align transcription priorities with client needs.  This visibility delivers significant benefits to the firm as it allows jobs to be routed according to priority, and any backlogs or bottlenecks to be easily identified and defused. The application is set up so that the partners can assign a priority to their files – high requires transcription within two hours, medium four hours and low allows a day’s turnaround. This is all handled automatically by the workflow which handles the routing of files for transcription. For Holland the immediate benefit has been a significant reduction in support calls. “The installation was very simple - it was a smooth process. From a support point of view it doesn’t fail - in stark difference to the old system which was being supported every day.” “From a business viewpoint the fast turnaround is the biggest benefit. The partners can supply their dictations while they are on the road and they also have tracking and logging to see where they are up to with transcriptions. Previously these were sent in and you hoped for the best.” While Holland has not run any formal metrics on the initiative he says that the system has paid for itself already in terms of improved efficiency and reduced support time, and the confidence of the users that work is being produced on a timely basis. “I think it’s a brilliant system,” he says. Victoria based Taits Legal wins workflow benefits and lower costs with BigHand 2013-10-01T05:57:17Z victoria-based-taits-legal-wins-workflow-benefits-and-lower-costs-with-bighand Sydney, Australia, August 2013 - Victoria based law firm Taits Legal has already experienced significant workflow benefits and cost savings since implementing BigHand’s digital dictation system including smartphone applications and speech recognition technology.According to David Benfell, a Senior Associate with Taits Legal who is responsible for the firm’s IT strategy, the firm had long appreciated the benefits associated with digital dictation particularly in terms of streamlined workflow management to better utilise solicitors’ and secretaries’ time.However legacy technology issues had shackled the firm to an analogue approach. Taits made the switch to digital dictation following a technology systems refresh in late 2012, which prepared the ground for a BigHand deployment in early 2013.David Benfell said that Taits Legal had identified BigHand as an attractively-priced premium product, and that the firm had been impressed by the accuracy, ease of use and scalability of the system.Lawyers now have the option of dictating from their smartphones, which is particularly handy when they’re out of the office as they only need to carry the one device, or from traditional digital dictation devices. Lawyers assign a priority to the dictation using BigHand’s workflow management tools which is then routed to a secretary or the speech recognition server for transcription.David Benfell comments: “I have found BigHand’s speech recognition to have very high accuracy – in the high 90s – and it is especially useful for file notes where there is not much formatting required, saving time for our support staff.”He said since implementing BigHand, documents are turned around faster and backlogs have evened out. The firm’s secretaries, who are located across their multiple offices, now work as a virtual team allowing them to tackle transcription work or speech recognition proofing promptly and seamlessly, no matter where the lawyer is located.Benfell is now interested to explore BigHand’s reporting module to gain further workflow transparency and the opportunity for better metrics at a management level.-ENDS-About BigHandThe BigHand Group supports over 170,000 professionals globally, across 1,650 organisations, and is based out of Sydney, Chicago, London, and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows professionals to use their voice to get more done while improving operational efficiencies and reducing overhead costs. Further info is available at www.bighand.com.au. Leading Queensland law firm improves client service with BigHand 2013-09-12T00:39:00Z leading-queensland-law-firm-improves-client-service-with-bighand Sydney, Australia, 12 September 2013 - McKays Solicitors, a leading law practice with multiple offices in Queensland, has improved client service levels since the introduction of BigHand Digital Dictation. This has been achieved through a significant decrease in document turnaround times and backlog using BigHand’s digital dictation, smartphone application and speech recognition solutions.The practice found that having the latest technology is also key in attracting staff, which was another reason for the move – with more lawyers requesting modern technology. Kerri Borg, General Manager Administration at McKays, explains: “we are now finding when we meet with new lawyers who are interested in working with us, they are impressed with our investment and ongoing commitment to innovative, leading edge technologies”.Since implementing BigHand early last year, McKays has experienced steady time savings and faster client response times from the central management of dictations. The ability to share work between secretarial staff and greater transparency of work in progress for management ensures fee earning work is turned around faster.McKays recently rolled out speech recognition to capitalise further on the efficiencies this technology enables, with proven results. The practice has introduced this functionality to all of their fee earners.Simone Collie, Information Systems Manager comments: “we are certainly seeing gains in efficiency. BigHand’s Speech Recognition is saving significant amounts of time, allowing us to always deliver service excellence to our clients. The ability to send work to the speech recognition server for automatic transcription, and then allocate to available support staff to proof, allows the work to be completed without delay”.The smartphone application has had a positive impact on client service levels, with fee earners often dictating instructions to staff in front of clients. This has proven to be an interesting competitive edge, and well received by clients. Kerri Borg continues: “that’s what the client wants - to see something is already happening”.-ENDS-About BigHandThe BigHand Group supports over 170,000 professionals globally, across 1,600 organisations, and isbased out of Chicago, London, Sydney and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows attorneys to use their voice to get more done while improving operational efficiencies and reducing overhead costs.Further info is available at www.bighand.com. You can also follow BigHand on Twitter at www.twitter.com/BigHand_Oz or view the LinkedIn company page, www.linkedin.com/company/bighandMcKays Solicitors Improves Client Service with BigHand McKays Solicitors Improves Client Service with BigHand 2013-09-04T02:23:32Z mckays-solicitors-improves-client-service-with-bighand Sydney, Australia, 4 September 2013 – McKays Solicitors, a leading law practice with multiple offices in Queensland, has improved client service levels since the introduction of BigHand Digital Dictation. This has been achieved through a significant decrease in document turnaround times and backlog using BigHand’s digital dictation, smartphone application and speech recognition solutions.The practice found that having the latest technology is also key in attracting staff, which was another reason for the move – with more lawyers requesting modern technology. Kerri Borg, General Manager Administration at McKays, explains: “we are now finding when we meet with new lawyers who are interested in working with us, they are impressed with our investment and ongoing commitment to innovative, leading edge technologies”.Since implementing BigHand early last year, McKays has experienced steady time savings and faster client response times from the central management of dictations. The ability to share work between secretarial staff and greater transparency of work in progress for management ensures fee earning work is turned around faster.McKays recently rolled out speech recognition to capitalise further on the efficiencies this technology enables, with proven results. The practice has introduced this functionality to all of their fee earners.Simone Collie, Information Systems Manager comments: “we are certainly seeing gains in efficiency. BigHand’s Speech Recognition is saving significant amounts of time, allowing us to always deliver service excellence to our clients. The ability to send work to the speech recognition server for automatic transcription, and then allocate to available support staff to proof, allows the work to be completed without delay”.The smartphone application has had a positive impact on client service levels, with fee earners often dictating instructions to staff in front of clients. This has proven to be an interesting competitive edge, and well received by clients. Kerri Borg continues: “that’s what the client wants - to see something is already happening”.-ENDS-About BigHandThe BigHand Group supports over 170,000 professionals globally, across 1,600 organisations, and isbased out of Chicago, London, Sydney and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows attorneys to use their voice to get more done while improving operational efficiencies and reducing overhead costs.Further info is available at www.bighand.com. You can also follow BigHand on Twitter at www.twitter.com/BigHand_Oz or view the LinkedIn company page, www.linkedin.com/company/bighand BigHand announces cloud-based digital dictation for smaller firms – with Streeterlaw as first APAC client 2013-08-20T03:20:59Z bighand-announces-cloud-based-digital-dictation-for-smaller-firms-with-streeterlaw-as-first-apac-client Sydney, Australia, 20 August 2013 - BigHand, the global leader in voice productivity for professional service firms, adds Sydney-based Streeterlaw as the first adopter of its cloud-based digital dictation solution, BigHand Professional.Streeterlaw, which specialises in dispute resolution, is benefiting from the additional productivity and flexibility of the Software-as-a-Service (SaaS) digital dictation solution, as staff now have secure access to BigHand Professional from wherever they are. Its team of lawyers can choose to dictate from their smartphone on-the-go, or traditional digital dictation devices. A voice file is then synched to the BigHand Professional cloud where it can be accessed by secretaries and transcribed.According to Mark Streeter, Managing Principal of Streeterlaw, the ability for their lawyers to dictate from their smartphone while out of the office, at client meetings or in court has had a significant impact on document turnaround times. “It reduces the queues, and particularly the non-value-add queues where the device had to be brought back to the office before the documents could be uploaded to be typed. We are minimising wasted time previously caused by delay and inaction” said Streeter.The firm previously used a standalone digital dictation system and portable dictation devices, and while this had served them well, they recognised some inefficiencies particularly with documents being delayed in reaching the secretary for transcription.BigHand Professional resonated for Streeterlaw following its firm-wide decision to embrace cloud-based solutions for core applications where possible to reduce the need for on-site servers and IT systems management. It is also benefiting from BigHand’s workflow management capabilities which deliver workflow transparency and the opportunity to align transcription priorities with client needs.Mark Streeter continues: “With BigHand’s cloud-based solution, we are signing up to our own philosophy of servicing customers with less waste of time - delivering excellence with integrity through reducing document turnaround times and delay, increasing visibility for workflow management, and ultimately increasing value to the client.”-ENDS-About BigHandThe BigHand Group supports over 170,000 professionals globally, across 1,600 organisations, and isbased out of Chicago, London, Sydney and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows attorneys to use their voice to get more done while improving operational efficiencies and reducing overhead costs.Further info is available at www.bighand.com. You can also follow BigHand on Twitter at www.twitter.com/BigHand_Oz or view the LinkedIn company page, www.linkedin.com/company/bighand BigHand Digital Dictation Is Integral to Business Continuity at Lane Neave 2013-06-27T05:58:43Z bighand-digital-dictation-is-integral-to-business-continuity-at-lane-neave Sydney, Australia, 25 June 2013 – BigHand, the leading Voice Productivity provider in the legal market supporting over 170,000 users globally, today announced that award-winning New Zealand Law Firm, Lane Neave, has upgraded its analogue tape dictation system to BigHand as a result of the firm relocating staff to multiple office locations in New Zealand, after damage sustained to their head office during the 2011 Christchurch earthquakes. Investment in BigHand's voice productivity technology was part of a strategic effort to reach a level of business continuity and disaster recovery planning previously unattainable, to ensure a better service to clients even in the circumstance of disaster. BigHand’s Voice Productivity technology has enabled seamless work sharing amongst administration staff spread across multiple locations, and lawyers to dictate on the go with BigHand’s smartphone app. The centralised management of dictations has improved the visibility of workloads, allowed for better staff utilisation and eliminated administration their antiquated analogue system generated, allowing Lane Neave's lawyers and administration staff to concentrate on other business critical tasks. Michael Quested, ICT Manager at Lane Neave comments: "BigHand has enabled our fee earners to submit dictations remotely and instantly into the workflow in just one click. The ease of use and transparency of work in progress has received positive feedback from all users. Secretaries can easily and quickly prioritise their transcription workload as the length, subject and priority of dictations are clearly visible. This increased transparency of work in BigHand allows us to better manage workloads resulting in a quicker turnaround times, and increase the level of service we provide to our clients, even in difficult times". Lane Neave chose BigHand for their continued commitment and ongoing investment in R&D, and their service excellence in training and support. Michael Quested continues: "We chose BigHand as they are the market leaders in voice productivity and because the technology is constantly moving forward and improving. BigHand's training and expertise made all the difference in how we managed the change within the firm. The pre-planning and training from BigHand was excellent, and key to having such a smooth transition. Feedback from all the staff has been very positive." In less than 6 months, Lane Neave has seen the advantages of Bighand’s digital dictation solution, and believes it will continue to improve on timesaving and productivity gains. This solution has helped strengthen their disaster recovery strategy by enabling staff to get their job done from any location.   -ENDS- About BigHand The BigHand Group supports over 170,000 professionals globally, across 1,600 organisations, and is based out of Sydney, Chicago, London, and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows professionals to use their voice to get more done while improving operational efficiencies and reducing overhead costs. Further info is available at www.bighand.com.au Wainwright Ryan Eid Lawyers Decrease Document Turnaround by 50% and Eliminate the Document Back-Log with BigHand Speech Recognition 2013-03-19T03:31:37Z wainwright-ryan-eid-lawyers-decrease-document-turnaround-by-50-and-eliminate-the-document-back-log-with-bighand-speech-recognition Sydney, Australia, 14th March 2013 – BigHand, the leader in voice productivity and workflow digital dictation for the professional services sector, has today announced that Melbourne based law firm Wainwright Ryan Eid has rolled out BigHand’s voice productivity solution and speech recognition technology firm wide. The firm realised their previous analogue tape dictation system was restricting the firm’s growth potential and resulting in less than efficient work practices. The firm wanted to embrace the latest technology to overcome these issues and make the process of document creation as efficient and productive as possible, whilst improving staff utilisation. Troy Edwards, manager of the firm’s BigHand project explains, “At a time when the Australian economy is slow, we recognised that technology had to play an integral part in making sure we remain competitive and continue to provide our clients with a top level of service whilst keeping costs down. We did look at some standalone speech recognition software, but we quickly came to the conclusion that for it to be adopted and effective firm-wide we needed the advanced development and support that only BigHand could deliver.” BigHand Speech Recognition allows users to convert voice to text easily and accurately and complete entire documents without even needing to touch the keyboard. Troy Edwards comments, “Our assistants used to spend about 80% of their day typing. We estimate that this has been reduced to around 65%. They are now able to pick up additional activities, enabling them to contribute to a wider variety of tasks which in turn improves their motivation, job satisfaction and ultimately, their productivity.” BigHand has provided Wainwright Ryan Eid with a scalable and easily adopted solution that has made a significant impact on their business in a short period of time. Troy Edwards continues: “BigHand Speech Recognition has enabled us to free up time that we previously spent typing documents. This has enabled us to take on and complete more work within quicker timeframes without the need to take on additional staff and the associated overheads which come with that. Document turnaround times have decreased by 50% and freed up our lawyers’ time, allowing them to spend more face to face time with our clients, ultimately generating more profit and, importantly, a greater level of client satisfaction. We can now better manage the workflow so secretaries can pick up work as and when it comes in, even from an author’s smartphone. The back-log which was once up to 14 days long at busy times has now been reduced almost to zero. This has been facilitated by us being able to easily measure the work coming in and analyse who is doing the work. This transparency also acts as a motivation and performance management tool.” BigHand has been easily adopted by all in the firm with most authors voluntarily handing back their old analogue tape devices after one week, a milestone the firm anticipated would take much longer to achieve. Troy Edwards concludes,” The authors were impressed with how accurate the speech recognition component was, with first-time accuracy increasing from 70% to an impressive 95% after just one week. The BigHand training was efficient and effective with minimal disruption. Authors’ initial profiles were trained by BigHand in just 30 minutes. Minimal impact on workload combined with efficiency gains and cost reduction has proved the investment to be a great success. We recommend that firms who are seeking new ways to give themselves a boost in a slowing economy look to BigHand to provide them with the technology and tools required to boost efficiency and cut costs. The return on investment is quickly realised and the results speak for themselves.”To read the full case study click here -ENDS-   About BigHand The BigHand Group supports over 170,000 professionals globally, across 1,600 organisations, and is based out of Sydney, Chicago, London, and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows professionals to use their voice to get more done while improving operational efficiencies and reducing overhead costs. Further info is available at www.bighand.com.au BigHand to Launch Enterprise Dictation App for the New BlackBerry 10 Platform 2013-02-18T07:23:21Z bighand-to-launch-enterprise-dictation-app-for-the-new-blackberry-10-platform Sydney February 18th, 2013 – BigHand, a global leader in voice productivity technology and workflow digital dictation for the legal marketplace, today announced the launch of BigHand for BlackBerry 10. Research In Motion launched the new BlackBerry® 10 platform on January 30th and BigHand will be providing visitors at the upcoming BlackBerry Experience Forum in Sydney on March 18th with an exclusive opportunity to get a first look at the enterprise dictation app on the new platform. BigHand for BlackBerry 10 was released at the same time as the new devices, providing legal professionals with a unique productivity tool that enables them to instantly send dictations or instructions on their new BlackBerry 10 smartphone to support staff for transcription and completion.Jon Ardron, CEO of BigHand, commented, “With over 165,000 professionals using our voice productivity technology worldwide, BigHand is focused on providing applications that can help lawyers get more done from anywhere in the world on their smartphone. Our longtime relationship with RIM has helped BigHand bring some of the first enterprise mobile dictation apps to the legal marketplace years ago. The new BlackBerry 10 app is a continuation of that relationship and reinforces BigHand’s commitment to providing first-to-market productivity apps for busy professionals as well as continuing to support our large mobile application user base that utilises BlackBerry devices. As our clients and other firms move to the BlackBerry 10 platform, BigHand will immediately be able to offer them support for one of the newest and most highly anticipated mobile platforms.”In addition to lawyers being able to submit voice files directly from their BlackBerry 10 smartphone, lawyers can then track the status of all submitted dictations via the dictation app, while office-based staff can prioritise and share dictations for more efficient processing. Other features include:- Automatic notification to review attached files- Simple one-click record- Live status updates on submitted dictations- Attach documents, pictures, and files- Multiple priority optionsMartyn Mallick, Vice President Global Alliances and Business Development, Research In Motion commented, “BlackBerry has long been established in the legal vertical marketplace supporting lawyers and their firms with a secure, reliable and innovative mobile platform for applications that allow them to be more productive in and out of the office. RIM is pleased to be working with BigHand, a leader in the enterprise digital dictation space for law firms. The BigHand dictation app for BlackBerry 10 customers will significantly add to the experience for professionals in the legal vertical.”To get a first-hand look at the BigHand app for BlackBerry 10, visit us at the BlackBerry Experience Forum, March 18th 2013 in Sydney. You can also contact Lauren Evans at Lauren.Evans@bighand.com to set up a private demo.The BigHand app for existing BlackBerry smartphones is available on BlackBerry App World™.-ENDS-About BigHandThe BigHand Group supports over 165,000 professionals globally, across 1,500 organisations, and is based out of Sydney, Chicago, London, and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows lawyers to use their voice to get more done while improving operational efficiencies and reducing overhead costs. Further info is available at www.bighand.com.au Bell Lawyers Decrease Document Turnaround Time by 50% With BigHand Speech Recognition and Smartphone Dictation App 2013-02-01T07:04:08Z bell-lawyers-decrease-document-turnaround-time-by-50-with-bighand-speech-recognition-and-smartphone-dictation-app Sydney, Australia, 24th December 2012 – BigHand, the leading voice productivity vendor, supporting over 160,000 professionals globally, today announced leading Law Firm in Western Sydney, Bell Lawyers has reported a significant increase in document output as a result of implementing the latest BigHand Voice Productivity technology. The firm swapped out its standalone dictation equipment to upgrade to a more sophisticated platform enabling the firm to utilise speech recognition and mobile dictation, saving time and producing documents in a quicker time frame for their clients. Michelle Camilleri, Client Service Manager at Bell Lawyers comments: “We wanted to identify new technologies to help the firm deliver a more efficient service to our growing client base.  We chose BigHand as they came highly regarded by the majority of the top firms in Australia, and presented us with a scalable solution and competitive pricing model. Also as a growing mid-sized firm we require around the clock support which BigHand can offer direct without using any third parties. Initial feedback from the staff is extremely positive. BigHand provided us with a quickly adopted solution and the staff praised the easy to use interface, simple training and increased functionality. Even the more change-adverse lawyers who were apprehensive with using speech recognition, commented on how accurate and effective the technology was, with the benefits instantly recognisable.” Michelle Continues:                                                                    “From my experience with the technology BigHand's speech recognition has increased document output by 50%. 5 letters now get done in half the time. Doubling document turnover has resulted not only in time saving but also enables us to get more work done in much less time.” Andrew Bell, Managing Partner comments on his experience with BigHand:“Having the ability to dictate on-the-go has revolutionised the way myself and the other staff work remotely. Without the BigHand smartphone app, it would have been very difficult and time consuming to get work turned around on my recent trip to Europe. Instead BigHand enabled me to instantly send dictations into the workflow so work was turned around in a matter of hours rather than waiting weeks until my return. Overall we are extremely pleased with BigHand and the support we have received from the BigHand staff. Roll-out was fast and easy and training was simple with many of the administrational staff easily teaching others how to use the system”   -ENDS-   About BigHand The BigHand Group supports over 160,000 professionals globally, across 1,500 organisations, and is based out of Chicago, London, Sydney and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows lawyers to use their voice to get more done while improving operational efficiencies and reducing overhead costs. Further info is available at www.bighand.com   BigHand achieves ISO 27001 Information Security Management Certification to Ensure the Highest Standard of Security for Client Data 2013-02-01T07:00:37Z bighand-achieves-iso-27001-information-security-management-certification-to-ensure-the-highest-standard-of-security-for-client-data Sydney, Australia, 14h January  2013 – BigHand,the award winning voice productivity software developer,  today announced that it has achieved accreditation in one of the most widely recognised and toughest Information Security Management standard in the world, ISO/IEC 27001:2005. Following eight months of detailed operational analysis and review BigHand joined a select group of companies when it was awarded accreditation for its entire global operations by world renowned certification body BSI. During its audit the company achieved the exceptional result of no non conformities demonstrating BigHand’s strict adherence to explicit information security policies. The initiative which is fully backed by BigHand senior management is considered a key requirement of Healthcare, Legal and Professional Services firms as well as a clear differentiator between suppliers. Rob Lancashire, COO & CISO, (Chief Information Security Officer) BigHand commented; “The fact that BigHand have successfully completed the exhaustive certification process means that our hard work and establishment of internal controls has been rigorous. We at BigHand believe that this certification is reflective of our core organisational values of credibility, reliability and trust, things we recognise as critically important to each and every one of our customers. With just 31 certificates registered in Australia and New Zealand alone*, this accreditation demonstrates BigHand’s commitment as a high quality IT Software supplier, to providing our clients with the very highest standards of security whilst reflecting our commitment to providing market leading secure solutions that provide users with the comfort of knowing that their data and information security conform to the highest criteria. As a full service company supplying our software to more than 1,500 customer organisations globally, the exceptional assessment we received from an organisation like BSI is a credit to our employees across the globe and clearly reinforces why BigHand is the solution of choice for Legal, Healthcare and Professional Service firms”. Aisling Fleming, ISO Project Manager, BigHand commented; “BigHand has always been extremely security conscious as an organisation, nonetheless this was a major undertaking and achieving certification is a testament to the strength of our existing working practices which were either reused or enhanced for our comprehensive Information Security Management System manual. An ability and willingness to implement the enhanced processes quickly and effectively clearly demonstrated that all BigHand staff have the customer at the centre of everything they do, something that often comes up in feedback from the regular independent customer surveys we do. As Project Manager I am very proud to say that we have just given our existing customers another powerful reason for why they chose BigHand and prospective customers a key reason to choose BigHand.” BigHand is a global supplier of consultancy services and voice productivity technology, encompassing digital dictation workflow software, speech recognition and smartphone applications across a number of markets including Legal, Healthcare and Professional Service firms. The software helps organisations to improve operational efficiencies and reduce overhead costs. The scope of the Information Security Management System covers all people, information and systems across all BigHand sites, including all customer information held on internal systems and hosted environments including the BigHand’s SaaS offering. BigHand in the cloud, BigHand’s latest SaaS offering, will be launched into Australia and New Zealand next month, making the number one voice productivity software available for small business users at a fraction of the costs. *As of the International Register of ISMS Certificates, version 215 August 2012