About Us

Aspect Communications is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence, and increase revenue. Aspect has led the contact centre industry for over 17 years, first in call centres and extending today to multi-channel contact centres. Aspect is the only company that provides the mission-critical software platform, development environment, and applications that seamlessly integrate voice over IP, traditional telephony, e-mail, voicemail, Web, fax, and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet, and telephony infrastructures. Aspect Communications can provide valuable information on the following topics relating to the contact centre industry: - Contact servers - Workforce management - Reporting and analysis - Interactive self-service - Web service - PSTN call centres - IP contact centres - Wireless applications