About Us

Every day your customers demand better service and faster response. Since our founding in 1979, Astea has focused on improving clients' service processes by automating management of information, people and materials. Our goals have always been 'service-centric,' enabling clients to achieve dramatic customer-satisfaction, productivity and revenue results. Returns on investment in our products and services are achieved in the following areas: field service dispatch for preventive and corrective maintenance actions first-time-fix rate in the field help desk response, call handling times and first call problem resolution rate service response escalation procedures contract and warranty tracking inventory and logistics management service/sales/repair order processing customer invoicing recurring sales of maintenance contracts, add-on merchandise and spare parts partner relationship management