About Us

Auscontact Association is a not-for-profit organisation, providing a united voice for the customer contact industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience. Formed in 2014, as a result of the merger of the ATA (formerly known as the Australian Teleservices Association) and CCMA (Customer Contact Management Association), today Auscontact’s members include organisations from both the private and public sectors including banking and finance, IT&T, insurance, travel, manufacturing and transport and retail.