About Us

The Hiser Group has been specialising in the design of interactive systems and interfaces since 1991 and has been involved in over 1,200 projects in a range of interfaces, from character-based systems to the latest web technologies. Hiser interfaces appear in all industry sectors including finance, utilities, IT, manufacturing and government. The Hiser Group develops strategies to achieve client short and long-term objectives and create effective and engaging interfaces that enhance customer interaction and change business results. Areas of expertise include interactive services strategic planning, user interface design (web-based, GUI, kiosk, paper, etc), customer experience design, expert evaluation and usability testing of interactive systems. Additionally, The Hiser Group teaches industry professionals the secret to designing easy-to-use interfaces through public and in-house courses based on the principles of user-centred design, ensuring a balance between user and business requirements. The company offers a variety of products and services, ranging from formal training workshops, to mentoring programs, to licensing of its methodology in The Hiser Element? Toolkit. The Hiser Group clients include the Australian Taxation Office, the Department of Immigration and Multicultural and Indigenous Affairs, Macquarie Bank, Telstra and Westpac.